2026-06-03T14:11:31-06:00
{"event":"call_started","call":{"call_id":"call_a5c98f76cfb29398d171317c033","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780517490978,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780517490978}

2026-06-03T14:13:06-06:00
{"event":"call_analyzed","call":{"call_id":"call_a5c98f76cfb29398d171317c033","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780517490978,"end_timestamp":1780517584304,"duration_ms":93326,"transcript":"Agent: Thank you for calling Instant \nUser: Hey, Mac. \nAgent: Pavers. This is \nUser: I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. \nAgent: Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?\nUser: Duncan \nAgent:  Also, is \nUser: Pavers. Duncan Pavers. \nAgent: Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.\nUser: They're cracked pavers. \nAgent: Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: ASAP. \nAgent: Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!\nUser: Thank you. \nAgent: You're welcome, \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":692.5,"p90":914.1999999999998,"p95":1086.0999999999997,"p99":1223.6200000000001,"min":3,"max":1258,"num":10,"sum":7127,"values":[3,667,869,876,722,683,687,664,698,1258]},"e2e":{"p50":1109,"p90":1583,"p95":1597,"p99":1608.2,"min":356,"max":1611,"num":5,"sum":5677,"values":[1060,1541,1109,356,1611]},"tts":{"p50":155,"p90":231.1,"p95":231.55,"p99":231.91,"min":130,"max":232,"num":10,"sum":1775,"values":[139,161,149,130,143,231,220,232,145,225]},"asr":{"p50":107,"p90":183.2,"p95":187.6,"p99":191.12,"min":0,"max":192,"num":5,"sum":554,"values":[170,85,192,0,107]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":8.6166698},{"product":"platform_tts","unit_price":0.025,"cost":2.35},{"product":"gpt_4_1","unit_price":0.075,"cost":7.05},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":94,"total_duration_unit_price":0.1916667,"combined_cost":19.5166698},"call_analysis":{"call_summary":"Johnny called to request a paver repair estimate for cracked Duncan pavers at 28106 Ringling Boulevard. He provided his contact information, indicated he can upload photos for an online estimate, and requested the repairs be done as soon as possible. The agent confirmed the details and informed Johnny that the team would follow up.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Johnny","property_address":"28106 Ringling Boulevard","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of cracked Duncan pavers at 28106 Ringling Boulevard, with the customer able to upload photos for an online estimate and requesting ASAP service."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1113,1128,1103,1157,1165,1243,1247,1288,1288,1322,1371,1449],"average":1239.5,"num_requests":12},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780517586073}

2026-06-03T14:13:06-06:00
{"event":"call_ended","call":{"call_id":"call_a5c98f76cfb29398d171317c033","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780517490978,"end_timestamp":1780517584304,"duration_ms":93326,"transcript":"Agent: Thank you for calling Instant \nUser: Hey, Mac. \nAgent: Pavers. This is \nUser: I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. \nAgent: Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?\nUser: Duncan \nAgent:  Also, is \nUser: Pavers. Duncan Pavers. \nAgent: Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.\nUser: They're cracked pavers. \nAgent: Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: ASAP. \nAgent: Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!\nUser: Thank you. \nAgent: You're welcome, \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":692.5,"p90":914.1999999999998,"p95":1086.0999999999997,"p99":1223.6200000000001,"min":3,"max":1258,"num":10,"sum":7127,"values":[3,667,869,876,722,683,687,664,698,1258]},"e2e":{"p50":1109,"p90":1583,"p95":1597,"p99":1608.2,"min":356,"max":1611,"num":5,"sum":5677,"values":[1060,1541,1109,356,1611]},"tts":{"p50":155,"p90":231.1,"p95":231.55,"p99":231.91,"min":130,"max":232,"num":10,"sum":1775,"values":[139,161,149,130,143,231,220,232,145,225]},"asr":{"p50":107,"p90":183.2,"p95":187.6,"p99":191.12,"min":0,"max":192,"num":5,"sum":554,"values":[170,85,192,0,107]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":8.6166698},{"product":"platform_tts","unit_price":0.025,"cost":2.35},{"product":"gpt_4_1","unit_price":0.075,"cost":7.05},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":94,"total_duration_unit_price":0.1916667,"combined_cost":19.5166698},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1113,1128,1103,1157,1165,1243,1247,1288,1288,1322,1371,1449],"average":1239.5,"num_requests":12},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780517584304}

2026-06-03T14:13:07-06:00
{"event":"call_analyzed","call":{"call_id":"call_a5c98f76cfb29398d171317c033","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780517490978,"end_timestamp":1780517584304,"duration_ms":93326,"transcript":"Agent: Thank you for calling Instant \nUser: Hey, Mac. \nAgent: Pavers. This is \nUser: I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. \nAgent: Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?\nUser: Duncan \nAgent:  Also, is \nUser: Pavers. Duncan Pavers. \nAgent: Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.\nUser: They're cracked pavers. \nAgent: Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: ASAP. \nAgent: Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!\nUser: Thank you. \nAgent: You're welcome, \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":692.5,"p90":914.1999999999998,"p95":1086.0999999999997,"p99":1223.6200000000001,"min":3,"max":1258,"num":10,"sum":7127,"values":[3,667,869,876,722,683,687,664,698,1258]},"e2e":{"p50":1109,"p90":1583,"p95":1597,"p99":1608.2,"min":356,"max":1611,"num":5,"sum":5677,"values":[1060,1541,1109,356,1611]},"tts":{"p50":155,"p90":231.1,"p95":231.55,"p99":231.91,"min":130,"max":232,"num":10,"sum":1775,"values":[139,161,149,130,143,231,220,232,145,225]},"asr":{"p50":107,"p90":183.2,"p95":187.6,"p99":191.12,"min":0,"max":192,"num":5,"sum":554,"values":[170,85,192,0,107]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":8.6166698},{"product":"platform_tts","unit_price":0.025,"cost":2.35},{"product":"gpt_4_1","unit_price":0.075,"cost":7.05},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":94,"total_duration_unit_price":0.1916667,"combined_cost":19.5166698},"call_analysis":{"call_summary":"Johnny called to request a paver repair estimate for cracked Duncan pavers at 28106 Ringling Boulevard. He provided his contact information, indicated he can upload photos for an online estimate, and requested the repairs be done as soon as possible. The agent confirmed the details and informed Johnny that the team would follow up.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Johnny","property_address":"28106 Ringling Boulevard","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of cracked Duncan pavers at 28106 Ringling Boulevard, with the customer able to upload photos for an online estimate and requesting ASAP service."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1113,1128,1103,1157,1165,1243,1247,1288,1288,1322,1371,1449],"average":1239.5,"num_requests":12},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780517586073}

2026-06-03T14:13:08-06:00
{"event":"call_analyzed","call":{"call_id":"call_a5c98f76cfb29398d171317c033","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780517490978,"end_timestamp":1780517584304,"duration_ms":93326,"transcript":"Agent: Thank you for calling Instant \nUser: Hey, Mac. \nAgent: Pavers. This is \nUser: I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. \nAgent: Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?\nUser: Duncan \nAgent:  Also, is \nUser: Pavers. Duncan Pavers. \nAgent: Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.\nUser: They're cracked pavers. \nAgent: Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: ASAP. \nAgent: Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!\nUser: Thank you. \nAgent: You're welcome, \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.143,"end":0.48782763671875},{"word":"you ","start":0.48782763671875,"end":0.8326552734375},{"word":"for ","start":0.8326552734375,"end":1.177482666015625},{"word":"calling ","start":1.177482666015625,"end":1.522310302734375},{"word":"Instant ","start":1.522310302734375,"end":1.867137939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.006,"end":2.4059999},{"word":"Mac. ","start":2.4059999,"end":2.6459998999999996}]},{"role":"agent","content":"Pavers. This is ","words":[{"word":"Pavers. ","start":1.81829736328125,"end":2.163125},{"word":"This ","start":2.163125,"end":2.50795263671875},{"word":"is ","start":2.50795263671875,"end":2.8527802734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a hey, Mac. I need a paver repair estimate. At twenty eight one zero six Ringling Boulevard, My name is Johnny My phone number is nine four one three zero six eight eight four four. And I can upload photos for you. ","words":[{"word":"I ","start":2.8459999999999996,"end":3.1659998},{"word":"need ","start":3.1659998,"end":3.4059999},{"word":"a ","start":3.4059999,"end":3.6459998999999996},{"word":"hey, ","start":4.2659998,"end":4.586},{"word":"Mac. ","start":4.586,"end":4.906000000000001},{"word":"I ","start":4.906000000000001,"end":5.066},{"word":"need ","start":5.066,"end":5.226},{"word":"a ","start":5.226,"end":5.386},{"word":"paver ","start":5.386,"end":5.865999700000001},{"word":"repair ","start":5.865999700000001,"end":6.586},{"word":"estimate. ","start":6.586,"end":6.9059996},{"word":"At ","start":7.216,"end":7.696000000000001},{"word":"twenty ","start":7.696000000000001,"end":8.096},{"word":"eight ","start":8.096,"end":8.336},{"word":"one ","start":8.986,"end":9.386000000000001},{"word":"zero ","start":9.386000000000001,"end":9.706},{"word":"six ","start":9.706,"end":10.025999500000001},{"word":"Ringling ","start":10.775999500000001,"end":11.336},{"word":"Boulevard, ","start":11.336,"end":11.895999},{"word":"My ","start":12.426,"end":12.746},{"word":"name ","start":12.746,"end":12.9860005},{"word":"is ","start":12.9860005,"end":13.146},{"word":"Johnny ","start":13.146,"end":13.706},{"word":"My ","start":14.326,"end":14.726},{"word":"phone ","start":14.726,"end":14.966000000000001},{"word":"number ","start":14.966000000000001,"end":15.286},{"word":"is ","start":15.286,"end":15.526},{"word":"nine ","start":15.526,"end":15.846},{"word":"four ","start":15.846,"end":16.166},{"word":"one ","start":16.166,"end":16.486},{"word":"three ","start":17.106,"end":17.506},{"word":"zero ","start":17.506,"end":17.906002},{"word":"six ","start":17.906002,"end":18.306001000000002},{"word":"eight ","start":18.926000000000002,"end":19.326},{"word":"eight ","start":19.326,"end":19.646},{"word":"four ","start":19.646,"end":20.046},{"word":"four. ","start":20.046,"end":20.366},{"word":"And ","start":20.916,"end":21.156},{"word":"I ","start":21.156,"end":21.316},{"word":"can ","start":21.316,"end":21.636},{"word":"upload ","start":21.636,"end":22.356},{"word":"photos ","start":22.356,"end":23.076},{"word":"for ","start":23.076,"end":23.316},{"word":"you. ","start":23.316,"end":23.476}]},{"role":"agent","content":"Thanks, Johnny. So you’re looking for a paver repair estimate at 28106 Ringling Boulevard, and you’d like to upload photos for an online estimate. Could you give me a quick description of what needs repair—like is it sunken pavers, cracks, or something else?","words":[{"word":"Thanks, ","start":24.536,"end":24.88082763671875},{"word":"Johnny. ","start":24.88082763671875,"end":25.2256552734375},{"word":"So ","start":25.337083251953125,"end":25.681910888671876},{"word":"you’re ","start":25.681910888671876,"end":26.026738525390623},{"word":"looking ","start":26.026738525390623,"end":26.371566162109374},{"word":"for ","start":26.371566162109374,"end":26.716393798828125},{"word":"a ","start":26.716393798828125,"end":27.06122119140625},{"word":"paver ","start":27.06122119140625,"end":27.406048828125},{"word":"repair ","start":27.406048828125,"end":27.75087646484375},{"word":"estimate ","start":27.75087646484375,"end":28.0957041015625},{"word":"at ","start":28.0957041015625,"end":28.440531494140625},{"word":"28106 ","start":28.440531494140625,"end":28.785359130859376},{"word":"Ringling ","start":28.785359130859376,"end":29.130186767578124},{"word":"Boulevard, ","start":29.130186767578124,"end":29.475014404296875},{"word":"and ","start":29.475014404296875,"end":29.819842041015626},{"word":"you’d ","start":29.819842041015626,"end":30.16466943359375},{"word":"like ","start":30.16466943359375,"end":30.5094970703125},{"word":"to ","start":30.5094970703125,"end":30.85432470703125},{"word":"upload ","start":30.85432470703125,"end":31.19915234375},{"word":"photos ","start":31.19915234375,"end":31.54397998046875},{"word":"for ","start":31.54397998046875,"end":31.888807373046873},{"word":"an ","start":31.888807373046873,"end":32.23363500976563},{"word":"online ","start":32.23363500976563,"end":32.578462646484375},{"word":"estimate. ","start":32.578462646484375,"end":32.92329028320312},{"word":"Could ","start":33.266708251953126,"end":33.611535888671874},{"word":"you ","start":33.611535888671874,"end":33.95636352539063},{"word":"give ","start":33.95636352539063,"end":34.301191162109376},{"word":"me ","start":34.301191162109376,"end":34.64601879882812},{"word":"a ","start":34.64601879882812,"end":34.99084619140625},{"word":"quick ","start":34.99084619140625,"end":35.335673828125},{"word":"description ","start":35.335673828125,"end":35.68050146484375},{"word":"of ","start":35.68050146484375,"end":36.0253291015625},{"word":"what ","start":36.0253291015625,"end":36.37015649414062},{"word":"needs ","start":36.37015649414062,"end":36.71498413085938},{"word":"repair—like ","start":36.71498413085938,"end":37.059811767578125},{"word":"is ","start":37.059811767578125,"end":37.40463940429687},{"word":"it ","start":37.40463940429687,"end":37.74946704101563},{"word":"sunken ","start":37.74946704101563,"end":38.09429443359375},{"word":"pavers, ","start":38.09429443359375,"end":38.4391220703125},{"word":"cracks, ","start":38.4391220703125,"end":38.78394970703125},{"word":"or ","start":38.78394970703125,"end":39.12877734375},{"word":"something ","start":39.12877734375,"end":39.47360498046875},{"word":"else?","start":39.36542236328125,"end":39.71025}],"metadata":{"response_id":5}},{"role":"user","content":"Duncan ","words":[{"word":"Duncan ","start":39.816,"end":40.296}]},{"role":"agent","content":" Also, is ","words":[{"word":" Also, ","start":39.71025,"end":40.05507763671875},{"word":"is ","start":40.05507763671875,"end":40.3999052734375}],"metadata":{"response_id":5}},{"role":"user","content":"Pavers. Duncan Pavers. ","words":[{"word":"Pavers. ","start":40.296,"end":40.776},{"word":"Duncan ","start":42.556,"end":42.956},{"word":"Pavers. ","start":42.956,"end":43.276}]},{"role":"agent","content":"Okay, thanks for mentioning Duncan Pavers. Are you referring to the brand or style of pavers that need repair at your property? And could you briefly describe what’s wrong with the pavers—like if they’re loose, cracked, or uneven? That’ll help the team understand your project better.","words":[{"word":"Okay, ","start":44.817,"end":45.16182763671875},{"word":"thanks ","start":45.16182763671875,"end":45.5066552734375},{"word":"for ","start":45.5066552734375,"end":45.85148266601563},{"word":"mentioning ","start":45.85148266601563,"end":46.196310302734375},{"word":"Duncan ","start":46.196310302734375,"end":46.54113793945312},{"word":"Pavers. ","start":46.54113793945312,"end":46.88596557617188},{"word":"Are ","start":46.98808325195313,"end":47.332910888671876},{"word":"you ","start":47.332910888671876,"end":47.67773852539062},{"word":"referring ","start":47.67773852539062,"end":48.02256616210938},{"word":"to ","start":48.02256616210938,"end":48.367393798828125},{"word":"the ","start":48.367393798828125,"end":48.71222119140625},{"word":"brand ","start":48.71222119140625,"end":49.057048828125},{"word":"or ","start":49.057048828125,"end":49.40187646484375},{"word":"style ","start":49.40187646484375,"end":49.7467041015625},{"word":"of ","start":49.7467041015625,"end":50.091531494140625},{"word":"pavers ","start":50.091531494140625,"end":50.43635913085937},{"word":"that ","start":50.43635913085937,"end":50.78118676757813},{"word":"need ","start":50.78118676757813,"end":51.126014404296875},{"word":"repair ","start":51.031839111328125,"end":51.37666674804687},{"word":"at ","start":51.031839111328125,"end":51.37666674804687},{"word":"your ","start":51.031839111328125,"end":51.37666674804687},{"word":"property? ","start":51.031839111328125,"end":51.37666674804687},{"word":"And ","start":51.37666674804687,"end":51.721494140625},{"word":"could ","start":51.721494140625,"end":52.06632177734375},{"word":"you ","start":52.06632177734375,"end":52.4111494140625},{"word":"briefly ","start":52.4111494140625,"end":52.75597705078125},{"word":"describe ","start":52.75597705078125,"end":53.1008046875},{"word":"what’s ","start":53.1008046875,"end":53.44563208007813},{"word":"wrong ","start":53.44563208007813,"end":53.790459716796875},{"word":"with ","start":53.790459716796875,"end":54.13528735351562},{"word":"the ","start":54.13528735351562,"end":54.48011499023438},{"word":"pavers—like ","start":54.48011499023438,"end":54.824942626953124},{"word":"if ","start":54.824942626953124,"end":55.16977001953125},{"word":"they’re ","start":55.16977001953125,"end":55.51459765625},{"word":"loose, ","start":55.42042236328125,"end":55.76525},{"word":"cracked, ","start":55.42042236328125,"end":55.76525},{"word":"or ","start":55.42042236328125,"end":55.76525},{"word":"uneven?","start":55.42042236328125,"end":55.76525},{"word":" That’ll ","start":55.76525,"end":56.11007763671875},{"word":"help ","start":56.11007763671875,"end":56.4549052734375},{"word":"the ","start":56.4549052734375,"end":56.79973266601562},{"word":"team ","start":56.79973266601562,"end":57.14456030273438},{"word":"understand ","start":57.14456030273438,"end":57.489387939453124},{"word":"your ","start":57.489387939453124,"end":57.83421557617187},{"word":"project ","start":57.83421557617187,"end":58.179043212890626},{"word":"better.","start":58.179043212890626,"end":58.52387060546875}],"metadata":{"response_id":7}},{"role":"user","content":"They're cracked pavers. ","words":[{"word":"They're ","start":59.976,"end":60.376},{"word":"cracked ","start":60.376,"end":60.856},{"word":"pavers. ","start":60.856,"end":61.416}]},{"role":"agent","content":"Got it, Johnny—cracked Duncan pavers at 28106 Ringling Boulevard. Is there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"Got ","start":62.525,"end":62.86982763671875},{"word":"it, ","start":62.86982763671875,"end":63.2146552734375},{"word":"Johnny—cracked ","start":63.2146552734375,"end":63.559482666015626},{"word":"Duncan ","start":63.559482666015626,"end":63.90431030273437},{"word":"pavers ","start":63.90431030273437,"end":64.24913793945312},{"word":"at ","start":64.24913793945312,"end":64.59396557617187},{"word":"28106 ","start":64.59396557617187,"end":64.93879321289063},{"word":"Ringling ","start":64.93879321289063,"end":65.28362060546876},{"word":"Boulevard. ","start":65.28362060546876,"end":65.6284482421875},{"word":"Is ","start":68.59704174804688,"end":68.941869140625},{"word":"there ","start":68.941869140625,"end":69.28669677734375},{"word":"a ","start":69.28669677734375,"end":69.6315244140625},{"word":"particular ","start":69.6315244140625,"end":69.97635205078124},{"word":"timeline ","start":69.97635205078124,"end":70.3211796875},{"word":"you’re ","start":70.3211796875,"end":70.66600708007813},{"word":"hoping ","start":70.66600708007813,"end":71.01083471679688},{"word":"to ","start":71.01083471679688,"end":71.35566235351563},{"word":"have ","start":71.35566235351563,"end":71.70048999023437},{"word":"the ","start":71.70048999023437,"end":72.04531762695312},{"word":"repairs ","start":72.04531762695312,"end":72.39014501953125},{"word":"done, ","start":72.24604736328125,"end":72.590875},{"word":"or ","start":72.24604736328125,"end":72.590875},{"word":"is ","start":72.24604736328125,"end":72.590875},{"word":"it ","start":72.24604736328125,"end":72.590875},{"word":"flexible?","start":72.24604736328125,"end":72.590875}],"metadata":{"response_id":10}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":73.346004,"end":74.466}]},{"role":"agent","content":"Thanks, Johnny. I’ve got you down for cracked Duncan pavers needing repair as soon as possible, and you’ll be uploading photos for an online estimate. \n\nA member of the Instant Pavers team will review your information and reach out to you shortly to get things started. Thanks for calling, and have a great day!","words":[{"word":"Thanks, ","start":74.822,"end":75.16682763671875},{"word":"Johnny. ","start":75.16682763671875,"end":75.5116552734375},{"word":"I’ve ","start":75.72758325195312,"end":76.07241088867187},{"word":"got ","start":76.07241088867187,"end":76.41723852539063},{"word":"you ","start":76.41723852539063,"end":76.76206616210938},{"word":"down ","start":76.76206616210938,"end":77.10689379882812},{"word":"for ","start":77.10689379882812,"end":77.45172119140625},{"word":"cracked ","start":77.45172119140625,"end":77.796548828125},{"word":"Duncan ","start":77.796548828125,"end":78.14137646484374},{"word":"pavers ","start":78.14137646484374,"end":78.4862041015625},{"word":"needing ","start":78.4862041015625,"end":78.83103149414063},{"word":"repair ","start":78.83103149414063,"end":79.17585913085938},{"word":"as ","start":79.17585913085938,"end":79.52068676757813},{"word":"soon ","start":79.52068676757813,"end":79.86551440429687},{"word":"as ","start":79.86551440429687,"end":80.21034204101562},{"word":"possible, ","start":80.21034204101562,"end":80.55516943359375},{"word":"and ","start":80.55516943359375,"end":80.8999970703125},{"word":"you’ll ","start":80.8999970703125,"end":81.24482470703126},{"word":"be ","start":81.24482470703126,"end":81.58965234375},{"word":"uploading ","start":81.58965234375,"end":81.93447998046875},{"word":"photos ","start":81.93447998046875,"end":82.27930737304688},{"word":"for ","start":82.27930737304688,"end":82.62413500976562},{"word":"an ","start":82.39517236328125,"end":82.74},{"word":"online ","start":82.39517236328125,"end":82.74},{"word":"estimate. ","start":82.39517236328125,"end":82.74},{"word":"\n\nA ","start":82.74,"end":83.08482763671876},{"word":"member ","start":83.08482763671876,"end":83.4296552734375},{"word":"of ","start":83.4296552734375,"end":83.77448266601563},{"word":"the ","start":83.77448266601563,"end":84.11931030273438},{"word":"Instant ","start":84.11931030273438,"end":84.46413793945312},{"word":"Pavers ","start":84.46413793945312,"end":84.80896557617187},{"word":"team ","start":84.80896557617187,"end":85.15379321289062},{"word":"will ","start":85.15379321289062,"end":85.49862060546874},{"word":"review ","start":85.49862060546874,"end":85.8434482421875},{"word":"your ","start":85.8434482421875,"end":86.18827587890625},{"word":"information ","start":86.18827587890625,"end":86.533103515625},{"word":"and ","start":86.533103515625,"end":86.87793115234375},{"word":"reach ","start":86.87793115234375,"end":87.22275854492187},{"word":"out ","start":87.22275854492187,"end":87.56758618164062},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"you ","start":87.52679736328125,"end":87.871625},{"word":"shortly ","start":87.52679736328125,"end":87.871625},{"word":"to ","start":87.52679736328125,"end":87.871625},{"word":"get ","start":87.52679736328125,"end":87.871625},{"word":"things ","start":87.52679736328125,"end":87.871625},{"word":"started. ","start":87.52679736328125,"end":87.871625},{"word":"Thanks ","start":87.871625,"end":88.21645263671876},{"word":"for ","start":88.21645263671876,"end":88.5612802734375},{"word":"calling, ","start":88.5612802734375,"end":88.90610766601563},{"word":"and ","start":88.90610766601563,"end":89.25093530273438},{"word":"have ","start":89.25093530273438,"end":89.59576293945312},{"word":"a ","start":89.44246411132812,"end":89.78729174804687},{"word":"great ","start":89.44246411132812,"end":89.78729174804687},{"word":"day!","start":89.44246411132812,"end":89.78729174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":90.476,"end":90.796},{"word":"you. ","start":90.796,"end":90.876}]},{"role":"agent","content":"You're welcome, ","words":[{"word":"You're ","start":92.487,"end":92.83182763671876},{"word":"welcome, ","start":92.83182763671876,"end":93.1766552734375}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c6b5d2f737b01338b0d0aea54e96ccd38ea0b3e578e7d355cc25c7e300c8c0f4/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":692.5,"p90":914.1999999999998,"p95":1086.0999999999997,"p99":1223.6200000000001,"min":3,"max":1258,"num":10,"sum":7127,"values":[3,667,869,876,722,683,687,664,698,1258]},"e2e":{"p50":1109,"p90":1583,"p95":1597,"p99":1608.2,"min":356,"max":1611,"num":5,"sum":5677,"values":[1060,1541,1109,356,1611]},"tts":{"p50":155,"p90":231.1,"p95":231.55,"p99":231.91,"min":130,"max":232,"num":10,"sum":1775,"values":[139,161,149,130,143,231,220,232,145,225]},"asr":{"p50":107,"p90":183.2,"p95":187.6,"p99":191.12,"min":0,"max":192,"num":5,"sum":554,"values":[170,85,192,0,107]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":8.6166698},{"product":"platform_tts","unit_price":0.025,"cost":2.35},{"product":"gpt_4_1","unit_price":0.075,"cost":7.05},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":94,"total_duration_unit_price":0.1916667,"combined_cost":19.5166698},"call_analysis":{"call_summary":"Johnny called to request a paver repair estimate for cracked Duncan pavers at 28106 Ringling Boulevard. He provided his contact information, indicated he can upload photos for an online estimate, and requested the repairs be done as soon as possible. The agent confirmed the details and informed Johnny that the team would follow up.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Johnny","property_address":"28106 Ringling Boulevard","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of cracked Duncan pavers at 28106 Ringling Boulevard, with the customer able to upload photos for an online estimate and requesting ASAP service."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1113,1128,1103,1157,1165,1243,1247,1288,1288,1322,1371,1449],"average":1239.5,"num_requests":12},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780517586073}

2026-06-03T14:31:24-06:00
{"event":"call_started","call":{"call_id":"call_403f48b507262bd55bc63ac7c07","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780518683962,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780518683962}

2026-06-03T14:33:09-06:00
{"event":"call_analyzed","call":{"call_id":"call_403f48b507262bd55bc63ac7c07","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780518683962,"end_timestamp":1780518787359,"duration_ms":103397,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac, \nUser: Hey, \nAgent: the Digital \nUser: Mac. I need some pavers repaired around my pool deck. \nAgent: Thanks for letting me know. Can you tell me a little more about what’s going on with your pool deck? For example, are the pavers loose, cracked, or sinking?\nUser: They're loose and sinking. \nAgent: All right, loose and sinking pavers are a common issue, especially around pool decks. Would you prefer to send us some photos for an online estimate, or would you like to schedule an on-site consultation so someone can take a closer look?\nUser: Provide some photos. \nAgent: Perfect, we can review your photos and provide an online estimate. To get started, could I have your name and the address where the pool deck is located?\nUser: It's Vinny and the address is eight seven four one Auk Boulevard, \nAgent: Thanks, Vinny. What’s the best phone number for us to reach you if we have any questions about your project?\nUser: This phone number. \nAgent: Got it, we'll use this number to follow up. Just to confirm, is there a particular timeline you’re hoping to have the repairs completed, or is it flexible?\nUser: ASAP. \nAgent: Thanks for letting me know. Last thing—once you send your photos, a member of the Instant Pavers team will review everything and get in touch with you soon. Is there anything else I can help you with today?\nUser: That's all. Thank you. \nAgent: Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac, ","words":[{"word":"Thank ","start":0.164,"end":0.50882763671875},{"word":"you ","start":0.50882763671875,"end":0.8536552734375},{"word":"for ","start":0.8536552734375,"end":1.198482666015625},{"word":"calling ","start":1.198482666015625,"end":1.543310302734375},{"word":"Instant ","start":1.543310302734375,"end":1.888137939453125},{"word":"Pavers. ","start":1.888137939453125,"end":2.232965576171875},{"word":"This ","start":2.369916748046875,"end":2.714744140625},{"word":"is ","start":2.714744140625,"end":3.05957177734375},{"word":"Mac, ","start":3.05957177734375,"end":3.4043994140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, ","words":[{"word":"Hey, ","start":3.4439998,"end":3.9239998}]},{"role":"agent","content":"the Digital ","words":[{"word":"the ","start":3.4043994140625,"end":3.74922705078125},{"word":"Digital ","start":3.74922705078125,"end":4.0940546875}],"metadata":{"response_id":0}},{"role":"user","content":"Mac. I need some pavers repaired around my pool deck. ","words":[{"word":"Mac. ","start":3.9239998,"end":4.164},{"word":"I ","start":5.313999999999999,"end":5.553999699999999},{"word":"need ","start":5.553999699999999,"end":5.874},{"word":"some ","start":5.874,"end":6.1139997},{"word":"pavers ","start":6.1139997,"end":6.6739999999999995},{"word":"repaired ","start":6.6739999999999995,"end":7.234},{"word":"around ","start":7.234,"end":7.553999999999999},{"word":"my ","start":7.553999999999999,"end":7.874},{"word":"pool ","start":7.874,"end":8.193999999999999},{"word":"deck. ","start":8.193999999999999,"end":8.434}]},{"role":"agent","content":"Thanks for letting me know. Can you tell me a little more about what’s going on with your pool deck? For example, are the pavers loose, cracked, or sinking?","words":[{"word":"Thanks ","start":9.882,"end":10.22682763671875},{"word":"for ","start":10.22682763671875,"end":10.5716552734375},{"word":"letting ","start":10.5716552734375,"end":10.916482666015625},{"word":"me ","start":10.663339111328124,"end":11.008166748046875},{"word":"know. ","start":10.663339111328124,"end":11.008166748046875},{"word":"Can ","start":11.008166748046875,"end":11.352994140625},{"word":"you ","start":11.352994140625,"end":11.69782177734375},{"word":"tell ","start":11.69782177734375,"end":12.0426494140625},{"word":"me ","start":12.0426494140625,"end":12.38747705078125},{"word":"a ","start":12.38747705078125,"end":12.7323046875},{"word":"little ","start":12.7323046875,"end":13.077132080078124},{"word":"more ","start":13.077132080078124,"end":13.421959716796875},{"word":"about ","start":13.421959716796875,"end":13.766787353515625},{"word":"what’s ","start":13.766787353515625,"end":14.111614990234376},{"word":"going ","start":13.774839111328125,"end":14.119666748046875},{"word":"on ","start":13.774839111328125,"end":14.119666748046875},{"word":"with ","start":13.774839111328125,"end":14.119666748046875},{"word":"your ","start":13.774839111328125,"end":14.119666748046875},{"word":"pool ","start":13.774839111328125,"end":14.119666748046875},{"word":"deck?","start":13.774839111328125,"end":14.119666748046875},{"word":" For ","start":14.119666748046875,"end":14.464494140625},{"word":"example, ","start":14.464494140625,"end":14.80932177734375},{"word":"are ","start":14.80932177734375,"end":15.1541494140625},{"word":"the ","start":15.1541494140625,"end":15.49897705078125},{"word":"pavers ","start":15.49897705078125,"end":15.8438046875},{"word":"loose, ","start":15.8438046875,"end":16.188632080078126},{"word":"cracked, ","start":16.188632080078126,"end":16.533459716796877},{"word":"or ","start":16.533459716796877,"end":16.878287353515624},{"word":"sinking?","start":16.878287353515624,"end":17.223114990234375}],"metadata":{"response_id":3}},{"role":"user","content":"They're loose and sinking. ","words":[{"word":"They're ","start":19.513998,"end":19.914},{"word":"loose ","start":19.914,"end":20.394000000000002},{"word":"and ","start":20.394000000000002,"end":20.793999000000003},{"word":"sinking. ","start":20.793999000000003,"end":21.193999}]},{"role":"agent","content":"All right, loose and sinking pavers are a common issue, especially around pool decks. Would you prefer to send us some photos for an online estimate, or would you like to schedule an on-site consultation so someone can take a closer look?","words":[{"word":"All ","start":22.63,"end":22.97482763671875},{"word":"right, ","start":22.97482763671875,"end":23.3196552734375},{"word":"loose ","start":23.3196552734375,"end":23.664482666015626},{"word":"and ","start":23.664482666015626,"end":24.009310302734374},{"word":"sinking ","start":24.009310302734374,"end":24.354137939453125},{"word":"pavers ","start":24.354137939453125,"end":24.698965576171876},{"word":"are ","start":24.698965576171876,"end":25.043793212890623},{"word":"a ","start":25.043793212890623,"end":25.38862060546875},{"word":"common ","start":25.38862060546875,"end":25.7334482421875},{"word":"issue, ","start":25.7334482421875,"end":26.07827587890625},{"word":"especially ","start":26.07827587890625,"end":26.423103515625},{"word":"around ","start":26.423103515625,"end":26.76793115234375},{"word":"pool ","start":26.76793115234375,"end":27.112758544921874},{"word":"decks.","start":27.112758544921874,"end":27.457586181640625},{"word":" Would ","start":28.446625,"end":28.79145263671875},{"word":"you ","start":28.79145263671875,"end":29.1362802734375},{"word":"prefer ","start":29.1362802734375,"end":29.481107666015625},{"word":"to ","start":29.481107666015625,"end":29.825935302734376},{"word":"send ","start":29.825935302734376,"end":30.170762939453127},{"word":"us ","start":30.170762939453127,"end":30.515590576171874},{"word":"some ","start":30.515590576171874,"end":30.860418212890625},{"word":"photos ","start":30.860418212890625,"end":31.20524560546875},{"word":"for ","start":31.20524560546875,"end":31.5500732421875},{"word":"an ","start":31.5500732421875,"end":31.89490087890625},{"word":"online ","start":31.89490087890625,"end":32.239728515625},{"word":"estimate, ","start":32.239728515625,"end":32.58455615234375},{"word":"or ","start":32.58455615234375,"end":32.929383544921876},{"word":"would ","start":32.929383544921876,"end":33.274211181640624},{"word":"you ","start":33.274211181640624,"end":33.61903881835938},{"word":"like ","start":33.61903881835938,"end":33.963866455078126},{"word":"to ","start":33.963866455078126,"end":34.30869384765625},{"word":"schedule ","start":34.30869384765625,"end":34.653521484375},{"word":"an ","start":34.653521484375,"end":34.99834912109375},{"word":"on-site ","start":34.99834912109375,"end":35.3431767578125},{"word":"consultation ","start":35.3431767578125,"end":35.68800439453125},{"word":"so ","start":35.68800439453125,"end":36.03283178710937},{"word":"someone ","start":35.99658911132813,"end":36.341416748046875},{"word":"can ","start":35.99658911132813,"end":36.341416748046875},{"word":"take ","start":35.99658911132813,"end":36.341416748046875},{"word":"a ","start":35.99658911132813,"end":36.341416748046875},{"word":"closer ","start":35.99658911132813,"end":36.341416748046875},{"word":"look?","start":35.99658911132813,"end":36.341416748046875}],"metadata":{"response_id":5}},{"role":"user","content":"Provide some photos. ","words":[{"word":"Provide ","start":37.764002,"end":38.163999999999994},{"word":"some ","start":38.163999999999994,"end":38.483999999999995},{"word":"photos. ","start":38.483999999999995,"end":38.884}]},{"role":"agent","content":"Perfect, we can review your photos and provide an online estimate. To get started, could I have your name and the address where the pool deck is located?","words":[{"word":"Perfect, ","start":40.937,"end":41.28182763671875},{"word":"we ","start":41.28182763671875,"end":41.6266552734375},{"word":"can ","start":41.6266552734375,"end":41.971482666015625},{"word":"review ","start":41.971482666015625,"end":42.31631030273437},{"word":"your ","start":42.31631030273437,"end":42.66113793945313},{"word":"photos ","start":42.66113793945313,"end":43.005965576171874},{"word":"and ","start":43.005965576171874,"end":43.35079321289062},{"word":"provide ","start":43.35079321289062,"end":43.69562060546875},{"word":"an ","start":43.69562060546875,"end":44.0404482421875},{"word":"online ","start":43.88942236328125,"end":44.23425},{"word":"estimate. ","start":43.88942236328125,"end":44.23425},{"word":"To ","start":44.23425,"end":44.57907763671875},{"word":"get ","start":44.57907763671875,"end":44.9239052734375},{"word":"started, ","start":44.9239052734375,"end":45.26873266601562},{"word":"could ","start":45.26873266601562,"end":45.61356030273438},{"word":"I ","start":45.61356030273438,"end":45.958387939453125},{"word":"have ","start":45.958387939453125,"end":46.30321557617187},{"word":"your ","start":46.30321557617187,"end":46.64804321289063},{"word":"name ","start":46.64804321289063,"end":46.99287060546875},{"word":"and ","start":46.99287060546875,"end":47.3376982421875},{"word":"the ","start":47.3376982421875,"end":47.68252587890625},{"word":"address ","start":47.68252587890625,"end":48.027353515625},{"word":"where ","start":48.027353515625,"end":48.37218115234375},{"word":"the ","start":48.37218115234375,"end":48.717008544921875},{"word":"pool ","start":48.717008544921875,"end":49.06183618164062},{"word":"deck ","start":49.02104736328125,"end":49.365875},{"word":"is ","start":49.02104736328125,"end":49.365875},{"word":"located?","start":49.02104736328125,"end":49.365875}],"metadata":{"response_id":6}},{"role":"user","content":"It's Vinny and the address is eight seven four one Auk Boulevard, ","words":[{"word":"It's ","start":51.274,"end":51.754},{"word":"Vinny ","start":51.754,"end":52.394},{"word":"and ","start":53.124002999999995,"end":53.364},{"word":"the ","start":53.364,"end":53.604002},{"word":"address ","start":53.604002,"end":54.483999999999995},{"word":"is ","start":54.483999999999995,"end":54.884},{"word":"eight ","start":54.884,"end":55.604002},{"word":"seven ","start":55.604002,"end":56.083999999999996},{"word":"four ","start":56.083999999999996,"end":56.644},{"word":"one ","start":56.644,"end":57.044},{"word":"Auk ","start":58.034,"end":58.754},{"word":"Boulevard, ","start":58.754,"end":59.233999999999995}]},{"role":"agent","content":"Thanks, Vinny. What’s the best phone number for us to reach you if we have any questions about your project?","words":[{"word":"Thanks, ","start":61.995,"end":62.33982763671875},{"word":"Vinny. ","start":62.33982763671875,"end":62.6846552734375},{"word":"What’s ","start":62.74966674804688,"end":63.094494140625},{"word":"the ","start":63.094494140625,"end":63.43932177734375},{"word":"best ","start":63.43932177734375,"end":63.7841494140625},{"word":"phone ","start":63.7841494140625,"end":64.12897705078124},{"word":"number ","start":64.12897705078124,"end":64.4738046875},{"word":"for ","start":64.4738046875,"end":64.81863208007813},{"word":"us ","start":64.81863208007813,"end":65.16345971679688},{"word":"to ","start":65.16345971679688,"end":65.50828735351563},{"word":"reach ","start":65.50828735351563,"end":65.85311499023437},{"word":"you ","start":65.85311499023437,"end":66.19794262695312},{"word":"if ","start":66.19794262695312,"end":66.54277001953125},{"word":"we ","start":66.36383911132812,"end":66.70866674804688},{"word":"have ","start":66.36383911132812,"end":66.70866674804688},{"word":"any ","start":66.36383911132812,"end":66.70866674804688},{"word":"questions ","start":66.36383911132812,"end":66.70866674804688},{"word":"about ","start":66.36383911132812,"end":66.70866674804688},{"word":"your ","start":66.36383911132812,"end":66.70866674804688},{"word":"project?","start":66.36383911132812,"end":66.70866674804688}],"metadata":{"response_id":7}},{"role":"user","content":"This phone number. ","words":[{"word":"This ","start":68.114,"end":68.43400000000001},{"word":"phone ","start":68.43400000000001,"end":68.754},{"word":"number. ","start":68.754,"end":68.994005}]},{"role":"agent","content":"Got it, we'll use this number to follow up. Just to confirm, is there a particular timeline you’re hoping to have the repairs completed, or is it flexible?","words":[{"word":"Got ","start":70.077,"end":70.42182763671875},{"word":"it, ","start":70.42182763671875,"end":70.7666552734375},{"word":"we'll ","start":70.7666552734375,"end":71.11148266601562},{"word":"use ","start":71.11148266601562,"end":71.45631030273438},{"word":"this ","start":71.45631030273438,"end":71.80113793945313},{"word":"number ","start":71.53171411132813,"end":71.87654174804688},{"word":"to ","start":71.53171411132813,"end":71.87654174804688},{"word":"follow ","start":71.53171411132813,"end":71.87654174804688},{"word":"up.","start":71.53171411132813,"end":71.87654174804688},{"word":" Just ","start":71.87654174804688,"end":72.221369140625},{"word":"to ","start":72.221369140625,"end":72.56619677734375},{"word":"confirm, ","start":72.56619677734375,"end":72.9110244140625},{"word":"is ","start":72.9110244140625,"end":73.25585205078124},{"word":"there ","start":73.25585205078124,"end":73.6006796875},{"word":"a ","start":73.6006796875,"end":73.94550708007813},{"word":"particular ","start":73.94550708007813,"end":74.29033471679688},{"word":"timeline ","start":74.29033471679688,"end":74.63516235351562},{"word":"you’re ","start":74.63516235351562,"end":74.97998999023437},{"word":"hoping ","start":74.97998999023437,"end":75.32481762695312},{"word":"to ","start":75.32481762695312,"end":75.66964501953125},{"word":"have ","start":75.66964501953125,"end":76.01447265625},{"word":"the ","start":76.01447265625,"end":76.35930029296875},{"word":"repairs ","start":76.35930029296875,"end":76.7041279296875},{"word":"completed, ","start":76.7041279296875,"end":77.04895556640625},{"word":"or ","start":77.04895556640625,"end":77.39378295898437},{"word":"is ","start":77.23221411132812,"end":77.57704174804688},{"word":"it ","start":77.23221411132812,"end":77.57704174804688},{"word":"flexible?","start":77.23221411132812,"end":77.57704174804688}],"metadata":{"response_id":8}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":78.824,"end":79.464}]},{"role":"agent","content":"Thanks for letting me know. Last thing—once you send your photos, a member of the Instant Pavers team will review everything and get in touch with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks ","start":81.182,"end":81.52682763671875},{"word":"for ","start":81.52682763671875,"end":81.8716552734375},{"word":"letting ","start":81.8716552734375,"end":82.21648266601562},{"word":"me ","start":81.96333911132812,"end":82.30816674804687},{"word":"know. ","start":81.96333911132812,"end":82.30816674804687},{"word":"Last ","start":82.30816674804687,"end":82.652994140625},{"word":"thing—once ","start":82.652994140625,"end":82.99782177734374},{"word":"you ","start":82.99782177734374,"end":83.3426494140625},{"word":"send ","start":83.3426494140625,"end":83.68747705078125},{"word":"your ","start":83.68747705078125,"end":84.0323046875},{"word":"photos, ","start":84.0323046875,"end":84.37713208007813},{"word":"a ","start":84.37713208007813,"end":84.72195971679687},{"word":"member ","start":84.72195971679687,"end":85.06678735351562},{"word":"of ","start":85.06678735351562,"end":85.41161499023437},{"word":"the ","start":85.41161499023437,"end":85.75644262695313},{"word":"Instant ","start":85.75644262695313,"end":86.10127001953126},{"word":"Pavers ","start":86.10127001953126,"end":86.44609765625},{"word":"team ","start":86.44609765625,"end":86.79092529296875},{"word":"will ","start":86.79092529296875,"end":87.1357529296875},{"word":"review ","start":87.1357529296875,"end":87.48058056640625},{"word":"everything ","start":87.48058056640625,"end":87.82540795898437},{"word":"and ","start":87.82540795898437,"end":88.17023559570312},{"word":"get ","start":88.07021411132813,"end":88.41504174804687},{"word":"in ","start":88.07021411132813,"end":88.41504174804687},{"word":"touch ","start":88.07021411132813,"end":88.41504174804687},{"word":"with ","start":88.07021411132813,"end":88.41504174804687},{"word":"you ","start":88.07021411132813,"end":88.41504174804687},{"word":"soon. ","start":88.07021411132813,"end":88.41504174804687},{"word":"Is ","start":88.41504174804687,"end":88.759869140625},{"word":"there ","start":88.759869140625,"end":89.10469677734375},{"word":"anything ","start":89.10469677734375,"end":89.4495244140625},{"word":"else ","start":89.4495244140625,"end":89.79435205078126},{"word":"I ","start":89.79435205078126,"end":90.1391796875},{"word":"can ","start":89.869755859375,"end":90.21458325195313},{"word":"help ","start":89.869755859375,"end":90.21458325195313},{"word":"you ","start":89.869755859375,"end":90.21458325195313},{"word":"with ","start":89.869755859375,"end":90.21458325195313},{"word":"today?","start":89.869755859375,"end":90.21458325195313}],"metadata":{"response_id":9}},{"role":"user","content":"That's all. Thank you. ","words":[{"word":"That's ","start":91.194,"end":91.594004},{"word":"all. ","start":91.594004,"end":91.914},{"word":"Thank ","start":91.914,"end":92.15400000000001},{"word":"you. ","start":92.15400000000001,"end":92.23400000000001}]},{"role":"agent","content":"Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!","words":[{"word":"Thank ","start":93.843,"end":94.18782763671875},{"word":"you, ","start":94.18782763671875,"end":94.5326552734375},{"word":"Vinny. ","start":94.403755859375,"end":94.74858325195312},{"word":"We ","start":94.74858325195312,"end":95.09341088867187},{"word":"appreciate ","start":95.09341088867187,"end":95.43823852539063},{"word":"you ","start":95.43823852539063,"end":95.78306616210938},{"word":"reaching ","start":95.78306616210938,"end":96.12789379882813},{"word":"out ","start":96.12789379882813,"end":96.47272119140625},{"word":"to ","start":96.47272119140625,"end":96.817548828125},{"word":"Instant ","start":96.817548828125,"end":97.16237646484375},{"word":"Pavers. ","start":97.16237646484375,"end":97.5072041015625},{"word":"Someone ","start":98.26641674804688,"end":98.611244140625},{"word":"from ","start":98.611244140625,"end":98.95607177734375},{"word":"our ","start":98.95607177734375,"end":99.3008994140625},{"word":"team ","start":99.3008994140625,"end":99.64572705078125},{"word":"will ","start":99.64572705078125,"end":99.9905546875},{"word":"review ","start":99.9905546875,"end":100.33538208007812},{"word":"your ","start":100.33538208007812,"end":100.68020971679688},{"word":"photos ","start":100.68020971679688,"end":101.02503735351563},{"word":"and ","start":101.02503735351563,"end":101.36986499023438},{"word":"contact ","start":101.36986499023438,"end":101.71469262695312},{"word":"you ","start":101.71469262695312,"end":102.05952001953125},{"word":"soon. ","start":102.05952001953125,"end":102.40434765625},{"word":"Have ","start":102.562125,"end":102.90695263671876},{"word":"a ","start":102.90695263671876,"end":103.2517802734375},{"word":"great ","start":103.018380859375,"end":103.36320825195313},{"word":"day!","start":103.018380859375,"end":103.36320825195313}],"metadata":{"response_id":10}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac, ","words":[{"word":"Thank ","start":0.164,"end":0.50882763671875},{"word":"you ","start":0.50882763671875,"end":0.8536552734375},{"word":"for ","start":0.8536552734375,"end":1.198482666015625},{"word":"calling ","start":1.198482666015625,"end":1.543310302734375},{"word":"Instant ","start":1.543310302734375,"end":1.888137939453125},{"word":"Pavers. ","start":1.888137939453125,"end":2.232965576171875},{"word":"This ","start":2.369916748046875,"end":2.714744140625},{"word":"is ","start":2.714744140625,"end":3.05957177734375},{"word":"Mac, ","start":3.05957177734375,"end":3.4043994140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, ","words":[{"word":"Hey, ","start":3.4439998,"end":3.9239998}]},{"role":"agent","content":"the Digital ","words":[{"word":"the ","start":3.4043994140625,"end":3.74922705078125},{"word":"Digital ","start":3.74922705078125,"end":4.0940546875}],"metadata":{"response_id":0}},{"role":"user","content":"Mac. I need some pavers repaired around my pool deck. ","words":[{"word":"Mac. ","start":3.9239998,"end":4.164},{"word":"I ","start":5.313999999999999,"end":5.553999699999999},{"word":"need ","start":5.553999699999999,"end":5.874},{"word":"some ","start":5.874,"end":6.1139997},{"word":"pavers ","start":6.1139997,"end":6.6739999999999995},{"word":"repaired ","start":6.6739999999999995,"end":7.234},{"word":"around ","start":7.234,"end":7.553999999999999},{"word":"my ","start":7.553999999999999,"end":7.874},{"word":"pool ","start":7.874,"end":8.193999999999999},{"word":"deck. ","start":8.193999999999999,"end":8.434}]},{"role":"agent","content":"Thanks for letting me know. Can you tell me a little more about what’s going on with your pool deck? For example, are the pavers loose, cracked, or sinking?","words":[{"word":"Thanks ","start":9.882,"end":10.22682763671875},{"word":"for ","start":10.22682763671875,"end":10.5716552734375},{"word":"letting ","start":10.5716552734375,"end":10.916482666015625},{"word":"me ","start":10.663339111328124,"end":11.008166748046875},{"word":"know. ","start":10.663339111328124,"end":11.008166748046875},{"word":"Can ","start":11.008166748046875,"end":11.352994140625},{"word":"you ","start":11.352994140625,"end":11.69782177734375},{"word":"tell ","start":11.69782177734375,"end":12.0426494140625},{"word":"me ","start":12.0426494140625,"end":12.38747705078125},{"word":"a ","start":12.38747705078125,"end":12.7323046875},{"word":"little ","start":12.7323046875,"end":13.077132080078124},{"word":"more ","start":13.077132080078124,"end":13.421959716796875},{"word":"about ","start":13.421959716796875,"end":13.766787353515625},{"word":"what’s ","start":13.766787353515625,"end":14.111614990234376},{"word":"going ","start":13.774839111328125,"end":14.119666748046875},{"word":"on ","start":13.774839111328125,"end":14.119666748046875},{"word":"with ","start":13.774839111328125,"end":14.119666748046875},{"word":"your ","start":13.774839111328125,"end":14.119666748046875},{"word":"pool ","start":13.774839111328125,"end":14.119666748046875},{"word":"deck?","start":13.774839111328125,"end":14.119666748046875},{"word":" For ","start":14.119666748046875,"end":14.464494140625},{"word":"example, ","start":14.464494140625,"end":14.80932177734375},{"word":"are ","start":14.80932177734375,"end":15.1541494140625},{"word":"the ","start":15.1541494140625,"end":15.49897705078125},{"word":"pavers ","start":15.49897705078125,"end":15.8438046875},{"word":"loose, ","start":15.8438046875,"end":16.188632080078126},{"word":"cracked, ","start":16.188632080078126,"end":16.533459716796877},{"word":"or ","start":16.533459716796877,"end":16.878287353515624},{"word":"sinking?","start":16.878287353515624,"end":17.223114990234375}],"metadata":{"response_id":3}},{"role":"user","content":"They're loose and sinking. ","words":[{"word":"They're ","start":19.513998,"end":19.914},{"word":"loose ","start":19.914,"end":20.394000000000002},{"word":"and ","start":20.394000000000002,"end":20.793999000000003},{"word":"sinking. ","start":20.793999000000003,"end":21.193999}]},{"role":"agent","content":"All right, loose and sinking pavers are a common issue, especially around pool decks. Would you prefer to send us some photos for an online estimate, or would you like to schedule an on-site consultation so someone can take a closer look?","words":[{"word":"All ","start":22.63,"end":22.97482763671875},{"word":"right, ","start":22.97482763671875,"end":23.3196552734375},{"word":"loose ","start":23.3196552734375,"end":23.664482666015626},{"word":"and ","start":23.664482666015626,"end":24.009310302734374},{"word":"sinking ","start":24.009310302734374,"end":24.354137939453125},{"word":"pavers ","start":24.354137939453125,"end":24.698965576171876},{"word":"are ","start":24.698965576171876,"end":25.043793212890623},{"word":"a ","start":25.043793212890623,"end":25.38862060546875},{"word":"common ","start":25.38862060546875,"end":25.7334482421875},{"word":"issue, ","start":25.7334482421875,"end":26.07827587890625},{"word":"especially ","start":26.07827587890625,"end":26.423103515625},{"word":"around ","start":26.423103515625,"end":26.76793115234375},{"word":"pool ","start":26.76793115234375,"end":27.112758544921874},{"word":"decks.","start":27.112758544921874,"end":27.457586181640625},{"word":" Would ","start":28.446625,"end":28.79145263671875},{"word":"you ","start":28.79145263671875,"end":29.1362802734375},{"word":"prefer ","start":29.1362802734375,"end":29.481107666015625},{"word":"to ","start":29.481107666015625,"end":29.825935302734376},{"word":"send ","start":29.825935302734376,"end":30.170762939453127},{"word":"us ","start":30.170762939453127,"end":30.515590576171874},{"word":"some ","start":30.515590576171874,"end":30.860418212890625},{"word":"photos ","start":30.860418212890625,"end":31.20524560546875},{"word":"for ","start":31.20524560546875,"end":31.5500732421875},{"word":"an ","start":31.5500732421875,"end":31.89490087890625},{"word":"online ","start":31.89490087890625,"end":32.239728515625},{"word":"estimate, ","start":32.239728515625,"end":32.58455615234375},{"word":"or ","start":32.58455615234375,"end":32.929383544921876},{"word":"would ","start":32.929383544921876,"end":33.274211181640624},{"word":"you ","start":33.274211181640624,"end":33.61903881835938},{"word":"like ","start":33.61903881835938,"end":33.963866455078126},{"word":"to ","start":33.963866455078126,"end":34.30869384765625},{"word":"schedule ","start":34.30869384765625,"end":34.653521484375},{"word":"an ","start":34.653521484375,"end":34.99834912109375},{"word":"on-site ","start":34.99834912109375,"end":35.3431767578125},{"word":"consultation ","start":35.3431767578125,"end":35.68800439453125},{"word":"so ","start":35.68800439453125,"end":36.03283178710937},{"word":"someone ","start":35.99658911132813,"end":36.341416748046875},{"word":"can ","start":35.99658911132813,"end":36.341416748046875},{"word":"take ","start":35.99658911132813,"end":36.341416748046875},{"word":"a ","start":35.99658911132813,"end":36.341416748046875},{"word":"closer ","start":35.99658911132813,"end":36.341416748046875},{"word":"look?","start":35.99658911132813,"end":36.341416748046875}],"metadata":{"response_id":5}},{"role":"user","content":"Provide some photos. ","words":[{"word":"Provide ","start":37.764002,"end":38.163999999999994},{"word":"some ","start":38.163999999999994,"end":38.483999999999995},{"word":"photos. ","start":38.483999999999995,"end":38.884}]},{"role":"agent","content":"Perfect, we can review your photos and provide an online estimate. To get started, could I have your name and the address where the pool deck is located?","words":[{"word":"Perfect, ","start":40.937,"end":41.28182763671875},{"word":"we ","start":41.28182763671875,"end":41.6266552734375},{"word":"can ","start":41.6266552734375,"end":41.971482666015625},{"word":"review ","start":41.971482666015625,"end":42.31631030273437},{"word":"your ","start":42.31631030273437,"end":42.66113793945313},{"word":"photos ","start":42.66113793945313,"end":43.005965576171874},{"word":"and ","start":43.005965576171874,"end":43.35079321289062},{"word":"provide ","start":43.35079321289062,"end":43.69562060546875},{"word":"an ","start":43.69562060546875,"end":44.0404482421875},{"word":"online ","start":43.88942236328125,"end":44.23425},{"word":"estimate. ","start":43.88942236328125,"end":44.23425},{"word":"To ","start":44.23425,"end":44.57907763671875},{"word":"get ","start":44.57907763671875,"end":44.9239052734375},{"word":"started, ","start":44.9239052734375,"end":45.26873266601562},{"word":"could ","start":45.26873266601562,"end":45.61356030273438},{"word":"I ","start":45.61356030273438,"end":45.958387939453125},{"word":"have ","start":45.958387939453125,"end":46.30321557617187},{"word":"your ","start":46.30321557617187,"end":46.64804321289063},{"word":"name ","start":46.64804321289063,"end":46.99287060546875},{"word":"and ","start":46.99287060546875,"end":47.3376982421875},{"word":"the ","start":47.3376982421875,"end":47.68252587890625},{"word":"address ","start":47.68252587890625,"end":48.027353515625},{"word":"where ","start":48.027353515625,"end":48.37218115234375},{"word":"the ","start":48.37218115234375,"end":48.717008544921875},{"word":"pool ","start":48.717008544921875,"end":49.06183618164062},{"word":"deck ","start":49.02104736328125,"end":49.365875},{"word":"is ","start":49.02104736328125,"end":49.365875},{"word":"located?","start":49.02104736328125,"end":49.365875}],"metadata":{"response_id":6}},{"role":"user","content":"It's Vinny and the address is eight seven four one Auk Boulevard, ","words":[{"word":"It's ","start":51.274,"end":51.754},{"word":"Vinny ","start":51.754,"end":52.394},{"word":"and ","start":53.124002999999995,"end":53.364},{"word":"the ","start":53.364,"end":53.604002},{"word":"address ","start":53.604002,"end":54.483999999999995},{"word":"is ","start":54.483999999999995,"end":54.884},{"word":"eight ","start":54.884,"end":55.604002},{"word":"seven ","start":55.604002,"end":56.083999999999996},{"word":"four ","start":56.083999999999996,"end":56.644},{"word":"one ","start":56.644,"end":57.044},{"word":"Auk ","start":58.034,"end":58.754},{"word":"Boulevard, ","start":58.754,"end":59.233999999999995}]},{"role":"agent","content":"Thanks, Vinny. What’s the best phone number for us to reach you if we have any questions about your project?","words":[{"word":"Thanks, ","start":61.995,"end":62.33982763671875},{"word":"Vinny. ","start":62.33982763671875,"end":62.6846552734375},{"word":"What’s ","start":62.74966674804688,"end":63.094494140625},{"word":"the ","start":63.094494140625,"end":63.43932177734375},{"word":"best ","start":63.43932177734375,"end":63.7841494140625},{"word":"phone ","start":63.7841494140625,"end":64.12897705078124},{"word":"number ","start":64.12897705078124,"end":64.4738046875},{"word":"for ","start":64.4738046875,"end":64.81863208007813},{"word":"us ","start":64.81863208007813,"end":65.16345971679688},{"word":"to ","start":65.16345971679688,"end":65.50828735351563},{"word":"reach ","start":65.50828735351563,"end":65.85311499023437},{"word":"you ","start":65.85311499023437,"end":66.19794262695312},{"word":"if ","start":66.19794262695312,"end":66.54277001953125},{"word":"we ","start":66.36383911132812,"end":66.70866674804688},{"word":"have ","start":66.36383911132812,"end":66.70866674804688},{"word":"any ","start":66.36383911132812,"end":66.70866674804688},{"word":"questions ","start":66.36383911132812,"end":66.70866674804688},{"word":"about ","start":66.36383911132812,"end":66.70866674804688},{"word":"your ","start":66.36383911132812,"end":66.70866674804688},{"word":"project?","start":66.36383911132812,"end":66.70866674804688}],"metadata":{"response_id":7}},{"role":"user","content":"This phone number. ","words":[{"word":"This ","start":68.114,"end":68.43400000000001},{"word":"phone ","start":68.43400000000001,"end":68.754},{"word":"number. ","start":68.754,"end":68.994005}]},{"role":"agent","content":"Got it, we'll use this number to follow up. Just to confirm, is there a particular timeline you’re hoping to have the repairs completed, or is it flexible?","words":[{"word":"Got ","start":70.077,"end":70.42182763671875},{"word":"it, ","start":70.42182763671875,"end":70.7666552734375},{"word":"we'll ","start":70.7666552734375,"end":71.11148266601562},{"word":"use ","start":71.11148266601562,"end":71.45631030273438},{"word":"this ","start":71.45631030273438,"end":71.80113793945313},{"word":"number ","start":71.53171411132813,"end":71.87654174804688},{"word":"to ","start":71.53171411132813,"end":71.87654174804688},{"word":"follow ","start":71.53171411132813,"end":71.87654174804688},{"word":"up.","start":71.53171411132813,"end":71.87654174804688},{"word":" Just ","start":71.87654174804688,"end":72.221369140625},{"word":"to ","start":72.221369140625,"end":72.56619677734375},{"word":"confirm, ","start":72.56619677734375,"end":72.9110244140625},{"word":"is ","start":72.9110244140625,"end":73.25585205078124},{"word":"there ","start":73.25585205078124,"end":73.6006796875},{"word":"a ","start":73.6006796875,"end":73.94550708007813},{"word":"particular ","start":73.94550708007813,"end":74.29033471679688},{"word":"timeline ","start":74.29033471679688,"end":74.63516235351562},{"word":"you’re ","start":74.63516235351562,"end":74.97998999023437},{"word":"hoping ","start":74.97998999023437,"end":75.32481762695312},{"word":"to ","start":75.32481762695312,"end":75.66964501953125},{"word":"have ","start":75.66964501953125,"end":76.01447265625},{"word":"the ","start":76.01447265625,"end":76.35930029296875},{"word":"repairs ","start":76.35930029296875,"end":76.7041279296875},{"word":"completed, ","start":76.7041279296875,"end":77.04895556640625},{"word":"or ","start":77.04895556640625,"end":77.39378295898437},{"word":"is ","start":77.23221411132812,"end":77.57704174804688},{"word":"it ","start":77.23221411132812,"end":77.57704174804688},{"word":"flexible?","start":77.23221411132812,"end":77.57704174804688}],"metadata":{"response_id":8}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":78.824,"end":79.464}]},{"role":"agent","content":"Thanks for letting me know. Last thing—once you send your photos, a member of the Instant Pavers team will review everything and get in touch with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks ","start":81.182,"end":81.52682763671875},{"word":"for ","start":81.52682763671875,"end":81.8716552734375},{"word":"letting ","start":81.8716552734375,"end":82.21648266601562},{"word":"me ","start":81.96333911132812,"end":82.30816674804687},{"word":"know. ","start":81.96333911132812,"end":82.30816674804687},{"word":"Last ","start":82.30816674804687,"end":82.652994140625},{"word":"thing—once ","start":82.652994140625,"end":82.99782177734374},{"word":"you ","start":82.99782177734374,"end":83.3426494140625},{"word":"send ","start":83.3426494140625,"end":83.68747705078125},{"word":"your ","start":83.68747705078125,"end":84.0323046875},{"word":"photos, ","start":84.0323046875,"end":84.37713208007813},{"word":"a ","start":84.37713208007813,"end":84.72195971679687},{"word":"member ","start":84.72195971679687,"end":85.06678735351562},{"word":"of ","start":85.06678735351562,"end":85.41161499023437},{"word":"the ","start":85.41161499023437,"end":85.75644262695313},{"word":"Instant ","start":85.75644262695313,"end":86.10127001953126},{"word":"Pavers ","start":86.10127001953126,"end":86.44609765625},{"word":"team ","start":86.44609765625,"end":86.79092529296875},{"word":"will ","start":86.79092529296875,"end":87.1357529296875},{"word":"review ","start":87.1357529296875,"end":87.48058056640625},{"word":"everything ","start":87.48058056640625,"end":87.82540795898437},{"word":"and ","start":87.82540795898437,"end":88.17023559570312},{"word":"get ","start":88.07021411132813,"end":88.41504174804687},{"word":"in ","start":88.07021411132813,"end":88.41504174804687},{"word":"touch ","start":88.07021411132813,"end":88.41504174804687},{"word":"with ","start":88.07021411132813,"end":88.41504174804687},{"word":"you ","start":88.07021411132813,"end":88.41504174804687},{"word":"soon. ","start":88.07021411132813,"end":88.41504174804687},{"word":"Is ","start":88.41504174804687,"end":88.759869140625},{"word":"there ","start":88.759869140625,"end":89.10469677734375},{"word":"anything ","start":89.10469677734375,"end":89.4495244140625},{"word":"else ","start":89.4495244140625,"end":89.79435205078126},{"word":"I ","start":89.79435205078126,"end":90.1391796875},{"word":"can ","start":89.869755859375,"end":90.21458325195313},{"word":"help ","start":89.869755859375,"end":90.21458325195313},{"word":"you ","start":89.869755859375,"end":90.21458325195313},{"word":"with ","start":89.869755859375,"end":90.21458325195313},{"word":"today?","start":89.869755859375,"end":90.21458325195313}],"metadata":{"response_id":9}},{"role":"user","content":"That's all. Thank you. ","words":[{"word":"That's ","start":91.194,"end":91.594004},{"word":"all. ","start":91.594004,"end":91.914},{"word":"Thank ","start":91.914,"end":92.15400000000001},{"word":"you. ","start":92.15400000000001,"end":92.23400000000001}]},{"role":"agent","content":"Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!","words":[{"word":"Thank ","start":93.843,"end":94.18782763671875},{"word":"you, ","start":94.18782763671875,"end":94.5326552734375},{"word":"Vinny. ","start":94.403755859375,"end":94.74858325195312},{"word":"We ","start":94.74858325195312,"end":95.09341088867187},{"word":"appreciate ","start":95.09341088867187,"end":95.43823852539063},{"word":"you ","start":95.43823852539063,"end":95.78306616210938},{"word":"reaching ","start":95.78306616210938,"end":96.12789379882813},{"word":"out ","start":96.12789379882813,"end":96.47272119140625},{"word":"to ","start":96.47272119140625,"end":96.817548828125},{"word":"Instant ","start":96.817548828125,"end":97.16237646484375},{"word":"Pavers. ","start":97.16237646484375,"end":97.5072041015625},{"word":"Someone ","start":98.26641674804688,"end":98.611244140625},{"word":"from ","start":98.611244140625,"end":98.95607177734375},{"word":"our ","start":98.95607177734375,"end":99.3008994140625},{"word":"team ","start":99.3008994140625,"end":99.64572705078125},{"word":"will ","start":99.64572705078125,"end":99.9905546875},{"word":"review ","start":99.9905546875,"end":100.33538208007812},{"word":"your ","start":100.33538208007812,"end":100.68020971679688},{"word":"photos ","start":100.68020971679688,"end":101.02503735351563},{"word":"and ","start":101.02503735351563,"end":101.36986499023438},{"word":"contact ","start":101.36986499023438,"end":101.71469262695312},{"word":"you ","start":101.71469262695312,"end":102.05952001953125},{"word":"soon. ","start":102.05952001953125,"end":102.40434765625},{"word":"Have ","start":102.562125,"end":102.90695263671876},{"word":"a ","start":102.90695263671876,"end":103.2517802734375},{"word":"great ","start":103.018380859375,"end":103.36320825195313},{"word":"day!","start":103.018380859375,"end":103.36320825195313}],"metadata":{"response_id":10}},{"role":"tool_call_invocation","tool_call_id":"9b2d89e306e539ec","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!\"}","time_sec":103.381,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4a27ed6a7b4199e9b63776fa7594dd2905212c48f8103479b0d6cb57e3e1445f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4a27ed6a7b4199e9b63776fa7594dd2905212c48f8103479b0d6cb57e3e1445f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4a27ed6a7b4199e9b63776fa7594dd2905212c48f8103479b0d6cb57e3e1445f/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":854,"p90":1255.9999999999998,"p95":1476.4999999999995,"p99":1652.9,"min":1,"max":1697,"num":10,"sum":9034,"values":[1,865,1072,815,843,1697,707,754,1073,1207]},"e2e":{"p50":1609,"p90":2336.2000000000003,"p95":2548.5999999999995,"p99":2718.5199999999995,"min":1082.9951171875,"max":2761,"num":7,"sum":12107.99609375,"values":[1448,1436.0009765625,2053,2761,1082.9951171875,1718,1609]},"tts":{"p50":192.5,"p90":241.69999999999996,"p95":294.3499999999999,"p99":336.47,"min":143,"max":347,"num":10,"sum":2006,"values":[161,220,230,178,347,149,225,146,207,143]},"asr":{"p50":178,"p90":307.20000000000005,"p95":363.59999999999985,"p99":408.7199999999999,"min":99,"max":420,"num":7,"sum":1422,"values":[122,205,178,99,166,420,232]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.5333368},{"product":"platform_tts","unit_price":0.025,"cost":2.6},{"product":"gpt_4_1","unit_price":0.075,"cost":7.8},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":104,"total_duration_unit_price":0.1916667,"combined_cost":21.4333368},"call_analysis":{"call_summary":"The caller, Vinny, requested repair services for loose and sinking pavers around his pool deck. He opted to send photos for an online estimate and provided his address and phone number for follow-up. The agent confirmed the process and ended the call after addressing all questions.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Vinny","property_address":"8741 Auk Boulevard","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of loose and sinking pavers around the pool deck."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1093,1117,1128,1177,1179,1241,1296,1334,1380,1440],"average":1238.5,"num_requests":10},"tool_calls":[{"tool_call_id":"9b2d89e306e539ec","name":"end_call","type":"end_call","start_time_sec":103.381}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780518789067}

2026-06-03T14:33:09-06:00
{"event":"call_ended","call":{"call_id":"call_403f48b507262bd55bc63ac7c07","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":1,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780518683962,"end_timestamp":1780518787359,"duration_ms":103397,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac, \nUser: Hey, \nAgent: the Digital \nUser: Mac. I need some pavers repaired around my pool deck. \nAgent: Thanks for letting me know. Can you tell me a little more about what’s going on with your pool deck? For example, are the pavers loose, cracked, or sinking?\nUser: They're loose and sinking. \nAgent: All right, loose and sinking pavers are a common issue, especially around pool decks. Would you prefer to send us some photos for an online estimate, or would you like to schedule an on-site consultation so someone can take a closer look?\nUser: Provide some photos. \nAgent: Perfect, we can review your photos and provide an online estimate. To get started, could I have your name and the address where the pool deck is located?\nUser: It's Vinny and the address is eight seven four one Auk Boulevard, \nAgent: Thanks, Vinny. What’s the best phone number for us to reach you if we have any questions about your project?\nUser: This phone number. \nAgent: Got it, we'll use this number to follow up. Just to confirm, is there a particular timeline you’re hoping to have the repairs completed, or is it flexible?\nUser: ASAP. \nAgent: Thanks for letting me know. Last thing—once you send your photos, a member of the Instant Pavers team will review everything and get in touch with you soon. Is there anything else I can help you with today?\nUser: That's all. Thank you. \nAgent: Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac, ","words":[{"word":"Thank ","start":0.164,"end":0.50882763671875},{"word":"you ","start":0.50882763671875,"end":0.8536552734375},{"word":"for ","start":0.8536552734375,"end":1.198482666015625},{"word":"calling ","start":1.198482666015625,"end":1.543310302734375},{"word":"Instant ","start":1.543310302734375,"end":1.888137939453125},{"word":"Pavers. ","start":1.888137939453125,"end":2.232965576171875},{"word":"This ","start":2.369916748046875,"end":2.714744140625},{"word":"is ","start":2.714744140625,"end":3.05957177734375},{"word":"Mac, ","start":3.05957177734375,"end":3.4043994140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, ","words":[{"word":"Hey, ","start":3.4439998,"end":3.9239998}]},{"role":"agent","content":"the Digital ","words":[{"word":"the ","start":3.4043994140625,"end":3.74922705078125},{"word":"Digital ","start":3.74922705078125,"end":4.0940546875}],"metadata":{"response_id":0}},{"role":"user","content":"Mac. I need some pavers repaired around my pool deck. ","words":[{"word":"Mac. ","start":3.9239998,"end":4.164},{"word":"I ","start":5.313999999999999,"end":5.553999699999999},{"word":"need ","start":5.553999699999999,"end":5.874},{"word":"some ","start":5.874,"end":6.1139997},{"word":"pavers ","start":6.1139997,"end":6.6739999999999995},{"word":"repaired ","start":6.6739999999999995,"end":7.234},{"word":"around ","start":7.234,"end":7.553999999999999},{"word":"my ","start":7.553999999999999,"end":7.874},{"word":"pool ","start":7.874,"end":8.193999999999999},{"word":"deck. ","start":8.193999999999999,"end":8.434}]},{"role":"agent","content":"Thanks for letting me know. Can you tell me a little more about what’s going on with your pool deck? For example, are the pavers loose, cracked, or sinking?","words":[{"word":"Thanks ","start":9.882,"end":10.22682763671875},{"word":"for ","start":10.22682763671875,"end":10.5716552734375},{"word":"letting ","start":10.5716552734375,"end":10.916482666015625},{"word":"me ","start":10.663339111328124,"end":11.008166748046875},{"word":"know. ","start":10.663339111328124,"end":11.008166748046875},{"word":"Can ","start":11.008166748046875,"end":11.352994140625},{"word":"you ","start":11.352994140625,"end":11.69782177734375},{"word":"tell ","start":11.69782177734375,"end":12.0426494140625},{"word":"me ","start":12.0426494140625,"end":12.38747705078125},{"word":"a ","start":12.38747705078125,"end":12.7323046875},{"word":"little ","start":12.7323046875,"end":13.077132080078124},{"word":"more ","start":13.077132080078124,"end":13.421959716796875},{"word":"about ","start":13.421959716796875,"end":13.766787353515625},{"word":"what’s ","start":13.766787353515625,"end":14.111614990234376},{"word":"going ","start":13.774839111328125,"end":14.119666748046875},{"word":"on ","start":13.774839111328125,"end":14.119666748046875},{"word":"with ","start":13.774839111328125,"end":14.119666748046875},{"word":"your ","start":13.774839111328125,"end":14.119666748046875},{"word":"pool ","start":13.774839111328125,"end":14.119666748046875},{"word":"deck?","start":13.774839111328125,"end":14.119666748046875},{"word":" For ","start":14.119666748046875,"end":14.464494140625},{"word":"example, ","start":14.464494140625,"end":14.80932177734375},{"word":"are ","start":14.80932177734375,"end":15.1541494140625},{"word":"the ","start":15.1541494140625,"end":15.49897705078125},{"word":"pavers ","start":15.49897705078125,"end":15.8438046875},{"word":"loose, ","start":15.8438046875,"end":16.188632080078126},{"word":"cracked, ","start":16.188632080078126,"end":16.533459716796877},{"word":"or ","start":16.533459716796877,"end":16.878287353515624},{"word":"sinking?","start":16.878287353515624,"end":17.223114990234375}],"metadata":{"response_id":3}},{"role":"user","content":"They're loose and sinking. ","words":[{"word":"They're ","start":19.513998,"end":19.914},{"word":"loose ","start":19.914,"end":20.394000000000002},{"word":"and ","start":20.394000000000002,"end":20.793999000000003},{"word":"sinking. ","start":20.793999000000003,"end":21.193999}]},{"role":"agent","content":"All right, loose and sinking pavers are a common issue, especially around pool decks. Would you prefer to send us some photos for an online estimate, or would you like to schedule an on-site consultation so someone can take a closer look?","words":[{"word":"All ","start":22.63,"end":22.97482763671875},{"word":"right, ","start":22.97482763671875,"end":23.3196552734375},{"word":"loose ","start":23.3196552734375,"end":23.664482666015626},{"word":"and ","start":23.664482666015626,"end":24.009310302734374},{"word":"sinking ","start":24.009310302734374,"end":24.354137939453125},{"word":"pavers ","start":24.354137939453125,"end":24.698965576171876},{"word":"are ","start":24.698965576171876,"end":25.043793212890623},{"word":"a ","start":25.043793212890623,"end":25.38862060546875},{"word":"common ","start":25.38862060546875,"end":25.7334482421875},{"word":"issue, ","start":25.7334482421875,"end":26.07827587890625},{"word":"especially ","start":26.07827587890625,"end":26.423103515625},{"word":"around ","start":26.423103515625,"end":26.76793115234375},{"word":"pool ","start":26.76793115234375,"end":27.112758544921874},{"word":"decks.","start":27.112758544921874,"end":27.457586181640625},{"word":" Would ","start":28.446625,"end":28.79145263671875},{"word":"you ","start":28.79145263671875,"end":29.1362802734375},{"word":"prefer ","start":29.1362802734375,"end":29.481107666015625},{"word":"to ","start":29.481107666015625,"end":29.825935302734376},{"word":"send ","start":29.825935302734376,"end":30.170762939453127},{"word":"us ","start":30.170762939453127,"end":30.515590576171874},{"word":"some ","start":30.515590576171874,"end":30.860418212890625},{"word":"photos ","start":30.860418212890625,"end":31.20524560546875},{"word":"for ","start":31.20524560546875,"end":31.5500732421875},{"word":"an ","start":31.5500732421875,"end":31.89490087890625},{"word":"online ","start":31.89490087890625,"end":32.239728515625},{"word":"estimate, ","start":32.239728515625,"end":32.58455615234375},{"word":"or ","start":32.58455615234375,"end":32.929383544921876},{"word":"would ","start":32.929383544921876,"end":33.274211181640624},{"word":"you ","start":33.274211181640624,"end":33.61903881835938},{"word":"like ","start":33.61903881835938,"end":33.963866455078126},{"word":"to ","start":33.963866455078126,"end":34.30869384765625},{"word":"schedule ","start":34.30869384765625,"end":34.653521484375},{"word":"an ","start":34.653521484375,"end":34.99834912109375},{"word":"on-site ","start":34.99834912109375,"end":35.3431767578125},{"word":"consultation ","start":35.3431767578125,"end":35.68800439453125},{"word":"so ","start":35.68800439453125,"end":36.03283178710937},{"word":"someone ","start":35.99658911132813,"end":36.341416748046875},{"word":"can ","start":35.99658911132813,"end":36.341416748046875},{"word":"take ","start":35.99658911132813,"end":36.341416748046875},{"word":"a ","start":35.99658911132813,"end":36.341416748046875},{"word":"closer ","start":35.99658911132813,"end":36.341416748046875},{"word":"look?","start":35.99658911132813,"end":36.341416748046875}],"metadata":{"response_id":5}},{"role":"user","content":"Provide some photos. ","words":[{"word":"Provide ","start":37.764002,"end":38.163999999999994},{"word":"some ","start":38.163999999999994,"end":38.483999999999995},{"word":"photos. ","start":38.483999999999995,"end":38.884}]},{"role":"agent","content":"Perfect, we can review your photos and provide an online estimate. To get started, could I have your name and the address where the pool deck is located?","words":[{"word":"Perfect, ","start":40.937,"end":41.28182763671875},{"word":"we ","start":41.28182763671875,"end":41.6266552734375},{"word":"can ","start":41.6266552734375,"end":41.971482666015625},{"word":"review ","start":41.971482666015625,"end":42.31631030273437},{"word":"your ","start":42.31631030273437,"end":42.66113793945313},{"word":"photos ","start":42.66113793945313,"end":43.005965576171874},{"word":"and ","start":43.005965576171874,"end":43.35079321289062},{"word":"provide ","start":43.35079321289062,"end":43.69562060546875},{"word":"an ","start":43.69562060546875,"end":44.0404482421875},{"word":"online ","start":43.88942236328125,"end":44.23425},{"word":"estimate. ","start":43.88942236328125,"end":44.23425},{"word":"To ","start":44.23425,"end":44.57907763671875},{"word":"get ","start":44.57907763671875,"end":44.9239052734375},{"word":"started, ","start":44.9239052734375,"end":45.26873266601562},{"word":"could ","start":45.26873266601562,"end":45.61356030273438},{"word":"I ","start":45.61356030273438,"end":45.958387939453125},{"word":"have ","start":45.958387939453125,"end":46.30321557617187},{"word":"your ","start":46.30321557617187,"end":46.64804321289063},{"word":"name ","start":46.64804321289063,"end":46.99287060546875},{"word":"and ","start":46.99287060546875,"end":47.3376982421875},{"word":"the ","start":47.3376982421875,"end":47.68252587890625},{"word":"address ","start":47.68252587890625,"end":48.027353515625},{"word":"where ","start":48.027353515625,"end":48.37218115234375},{"word":"the ","start":48.37218115234375,"end":48.717008544921875},{"word":"pool ","start":48.717008544921875,"end":49.06183618164062},{"word":"deck ","start":49.02104736328125,"end":49.365875},{"word":"is ","start":49.02104736328125,"end":49.365875},{"word":"located?","start":49.02104736328125,"end":49.365875}],"metadata":{"response_id":6}},{"role":"user","content":"It's Vinny and the address is eight seven four one Auk Boulevard, ","words":[{"word":"It's ","start":51.274,"end":51.754},{"word":"Vinny ","start":51.754,"end":52.394},{"word":"and ","start":53.124002999999995,"end":53.364},{"word":"the ","start":53.364,"end":53.604002},{"word":"address ","start":53.604002,"end":54.483999999999995},{"word":"is ","start":54.483999999999995,"end":54.884},{"word":"eight ","start":54.884,"end":55.604002},{"word":"seven ","start":55.604002,"end":56.083999999999996},{"word":"four ","start":56.083999999999996,"end":56.644},{"word":"one ","start":56.644,"end":57.044},{"word":"Auk ","start":58.034,"end":58.754},{"word":"Boulevard, ","start":58.754,"end":59.233999999999995}]},{"role":"agent","content":"Thanks, Vinny. What’s the best phone number for us to reach you if we have any questions about your project?","words":[{"word":"Thanks, ","start":61.995,"end":62.33982763671875},{"word":"Vinny. ","start":62.33982763671875,"end":62.6846552734375},{"word":"What’s ","start":62.74966674804688,"end":63.094494140625},{"word":"the ","start":63.094494140625,"end":63.43932177734375},{"word":"best ","start":63.43932177734375,"end":63.7841494140625},{"word":"phone ","start":63.7841494140625,"end":64.12897705078124},{"word":"number ","start":64.12897705078124,"end":64.4738046875},{"word":"for ","start":64.4738046875,"end":64.81863208007813},{"word":"us ","start":64.81863208007813,"end":65.16345971679688},{"word":"to ","start":65.16345971679688,"end":65.50828735351563},{"word":"reach ","start":65.50828735351563,"end":65.85311499023437},{"word":"you ","start":65.85311499023437,"end":66.19794262695312},{"word":"if ","start":66.19794262695312,"end":66.54277001953125},{"word":"we ","start":66.36383911132812,"end":66.70866674804688},{"word":"have ","start":66.36383911132812,"end":66.70866674804688},{"word":"any ","start":66.36383911132812,"end":66.70866674804688},{"word":"questions ","start":66.36383911132812,"end":66.70866674804688},{"word":"about ","start":66.36383911132812,"end":66.70866674804688},{"word":"your ","start":66.36383911132812,"end":66.70866674804688},{"word":"project?","start":66.36383911132812,"end":66.70866674804688}],"metadata":{"response_id":7}},{"role":"user","content":"This phone number. ","words":[{"word":"This ","start":68.114,"end":68.43400000000001},{"word":"phone ","start":68.43400000000001,"end":68.754},{"word":"number. ","start":68.754,"end":68.994005}]},{"role":"agent","content":"Got it, we'll use this number to follow up. Just to confirm, is there a particular timeline you’re hoping to have the repairs completed, or is it flexible?","words":[{"word":"Got ","start":70.077,"end":70.42182763671875},{"word":"it, ","start":70.42182763671875,"end":70.7666552734375},{"word":"we'll ","start":70.7666552734375,"end":71.11148266601562},{"word":"use ","start":71.11148266601562,"end":71.45631030273438},{"word":"this ","start":71.45631030273438,"end":71.80113793945313},{"word":"number ","start":71.53171411132813,"end":71.87654174804688},{"word":"to ","start":71.53171411132813,"end":71.87654174804688},{"word":"follow ","start":71.53171411132813,"end":71.87654174804688},{"word":"up.","start":71.53171411132813,"end":71.87654174804688},{"word":" Just ","start":71.87654174804688,"end":72.221369140625},{"word":"to ","start":72.221369140625,"end":72.56619677734375},{"word":"confirm, ","start":72.56619677734375,"end":72.9110244140625},{"word":"is ","start":72.9110244140625,"end":73.25585205078124},{"word":"there ","start":73.25585205078124,"end":73.6006796875},{"word":"a ","start":73.6006796875,"end":73.94550708007813},{"word":"particular ","start":73.94550708007813,"end":74.29033471679688},{"word":"timeline ","start":74.29033471679688,"end":74.63516235351562},{"word":"you’re ","start":74.63516235351562,"end":74.97998999023437},{"word":"hoping ","start":74.97998999023437,"end":75.32481762695312},{"word":"to ","start":75.32481762695312,"end":75.66964501953125},{"word":"have ","start":75.66964501953125,"end":76.01447265625},{"word":"the ","start":76.01447265625,"end":76.35930029296875},{"word":"repairs ","start":76.35930029296875,"end":76.7041279296875},{"word":"completed, ","start":76.7041279296875,"end":77.04895556640625},{"word":"or ","start":77.04895556640625,"end":77.39378295898437},{"word":"is ","start":77.23221411132812,"end":77.57704174804688},{"word":"it ","start":77.23221411132812,"end":77.57704174804688},{"word":"flexible?","start":77.23221411132812,"end":77.57704174804688}],"metadata":{"response_id":8}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":78.824,"end":79.464}]},{"role":"agent","content":"Thanks for letting me know. Last thing—once you send your photos, a member of the Instant Pavers team will review everything and get in touch with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks ","start":81.182,"end":81.52682763671875},{"word":"for ","start":81.52682763671875,"end":81.8716552734375},{"word":"letting ","start":81.8716552734375,"end":82.21648266601562},{"word":"me ","start":81.96333911132812,"end":82.30816674804687},{"word":"know. ","start":81.96333911132812,"end":82.30816674804687},{"word":"Last ","start":82.30816674804687,"end":82.652994140625},{"word":"thing—once ","start":82.652994140625,"end":82.99782177734374},{"word":"you ","start":82.99782177734374,"end":83.3426494140625},{"word":"send ","start":83.3426494140625,"end":83.68747705078125},{"word":"your ","start":83.68747705078125,"end":84.0323046875},{"word":"photos, ","start":84.0323046875,"end":84.37713208007813},{"word":"a ","start":84.37713208007813,"end":84.72195971679687},{"word":"member ","start":84.72195971679687,"end":85.06678735351562},{"word":"of ","start":85.06678735351562,"end":85.41161499023437},{"word":"the ","start":85.41161499023437,"end":85.75644262695313},{"word":"Instant ","start":85.75644262695313,"end":86.10127001953126},{"word":"Pavers ","start":86.10127001953126,"end":86.44609765625},{"word":"team ","start":86.44609765625,"end":86.79092529296875},{"word":"will ","start":86.79092529296875,"end":87.1357529296875},{"word":"review ","start":87.1357529296875,"end":87.48058056640625},{"word":"everything ","start":87.48058056640625,"end":87.82540795898437},{"word":"and ","start":87.82540795898437,"end":88.17023559570312},{"word":"get ","start":88.07021411132813,"end":88.41504174804687},{"word":"in ","start":88.07021411132813,"end":88.41504174804687},{"word":"touch ","start":88.07021411132813,"end":88.41504174804687},{"word":"with ","start":88.07021411132813,"end":88.41504174804687},{"word":"you ","start":88.07021411132813,"end":88.41504174804687},{"word":"soon. ","start":88.07021411132813,"end":88.41504174804687},{"word":"Is ","start":88.41504174804687,"end":88.759869140625},{"word":"there ","start":88.759869140625,"end":89.10469677734375},{"word":"anything ","start":89.10469677734375,"end":89.4495244140625},{"word":"else ","start":89.4495244140625,"end":89.79435205078126},{"word":"I ","start":89.79435205078126,"end":90.1391796875},{"word":"can ","start":89.869755859375,"end":90.21458325195313},{"word":"help ","start":89.869755859375,"end":90.21458325195313},{"word":"you ","start":89.869755859375,"end":90.21458325195313},{"word":"with ","start":89.869755859375,"end":90.21458325195313},{"word":"today?","start":89.869755859375,"end":90.21458325195313}],"metadata":{"response_id":9}},{"role":"user","content":"That's all. Thank you. ","words":[{"word":"That's ","start":91.194,"end":91.594004},{"word":"all. ","start":91.594004,"end":91.914},{"word":"Thank ","start":91.914,"end":92.15400000000001},{"word":"you. ","start":92.15400000000001,"end":92.23400000000001}]},{"role":"agent","content":"Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!","words":[{"word":"Thank ","start":93.843,"end":94.18782763671875},{"word":"you, ","start":94.18782763671875,"end":94.5326552734375},{"word":"Vinny. ","start":94.403755859375,"end":94.74858325195312},{"word":"We ","start":94.74858325195312,"end":95.09341088867187},{"word":"appreciate ","start":95.09341088867187,"end":95.43823852539063},{"word":"you ","start":95.43823852539063,"end":95.78306616210938},{"word":"reaching ","start":95.78306616210938,"end":96.12789379882813},{"word":"out ","start":96.12789379882813,"end":96.47272119140625},{"word":"to ","start":96.47272119140625,"end":96.817548828125},{"word":"Instant ","start":96.817548828125,"end":97.16237646484375},{"word":"Pavers. ","start":97.16237646484375,"end":97.5072041015625},{"word":"Someone ","start":98.26641674804688,"end":98.611244140625},{"word":"from ","start":98.611244140625,"end":98.95607177734375},{"word":"our ","start":98.95607177734375,"end":99.3008994140625},{"word":"team ","start":99.3008994140625,"end":99.64572705078125},{"word":"will ","start":99.64572705078125,"end":99.9905546875},{"word":"review ","start":99.9905546875,"end":100.33538208007812},{"word":"your ","start":100.33538208007812,"end":100.68020971679688},{"word":"photos ","start":100.68020971679688,"end":101.02503735351563},{"word":"and ","start":101.02503735351563,"end":101.36986499023438},{"word":"contact ","start":101.36986499023438,"end":101.71469262695312},{"word":"you ","start":101.71469262695312,"end":102.05952001953125},{"word":"soon. ","start":102.05952001953125,"end":102.40434765625},{"word":"Have ","start":102.562125,"end":102.90695263671876},{"word":"a ","start":102.90695263671876,"end":103.2517802734375},{"word":"great ","start":103.018380859375,"end":103.36320825195313},{"word":"day!","start":103.018380859375,"end":103.36320825195313}],"metadata":{"response_id":10}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac, ","words":[{"word":"Thank ","start":0.164,"end":0.50882763671875},{"word":"you ","start":0.50882763671875,"end":0.8536552734375},{"word":"for ","start":0.8536552734375,"end":1.198482666015625},{"word":"calling ","start":1.198482666015625,"end":1.543310302734375},{"word":"Instant ","start":1.543310302734375,"end":1.888137939453125},{"word":"Pavers. ","start":1.888137939453125,"end":2.232965576171875},{"word":"This ","start":2.369916748046875,"end":2.714744140625},{"word":"is ","start":2.714744140625,"end":3.05957177734375},{"word":"Mac, ","start":3.05957177734375,"end":3.4043994140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, ","words":[{"word":"Hey, ","start":3.4439998,"end":3.9239998}]},{"role":"agent","content":"the Digital ","words":[{"word":"the ","start":3.4043994140625,"end":3.74922705078125},{"word":"Digital ","start":3.74922705078125,"end":4.0940546875}],"metadata":{"response_id":0}},{"role":"user","content":"Mac. I need some pavers repaired around my pool deck. ","words":[{"word":"Mac. ","start":3.9239998,"end":4.164},{"word":"I ","start":5.313999999999999,"end":5.553999699999999},{"word":"need ","start":5.553999699999999,"end":5.874},{"word":"some ","start":5.874,"end":6.1139997},{"word":"pavers ","start":6.1139997,"end":6.6739999999999995},{"word":"repaired ","start":6.6739999999999995,"end":7.234},{"word":"around ","start":7.234,"end":7.553999999999999},{"word":"my ","start":7.553999999999999,"end":7.874},{"word":"pool ","start":7.874,"end":8.193999999999999},{"word":"deck. ","start":8.193999999999999,"end":8.434}]},{"role":"agent","content":"Thanks for letting me know. Can you tell me a little more about what’s going on with your pool deck? For example, are the pavers loose, cracked, or sinking?","words":[{"word":"Thanks ","start":9.882,"end":10.22682763671875},{"word":"for ","start":10.22682763671875,"end":10.5716552734375},{"word":"letting ","start":10.5716552734375,"end":10.916482666015625},{"word":"me ","start":10.663339111328124,"end":11.008166748046875},{"word":"know. ","start":10.663339111328124,"end":11.008166748046875},{"word":"Can ","start":11.008166748046875,"end":11.352994140625},{"word":"you ","start":11.352994140625,"end":11.69782177734375},{"word":"tell ","start":11.69782177734375,"end":12.0426494140625},{"word":"me ","start":12.0426494140625,"end":12.38747705078125},{"word":"a ","start":12.38747705078125,"end":12.7323046875},{"word":"little ","start":12.7323046875,"end":13.077132080078124},{"word":"more ","start":13.077132080078124,"end":13.421959716796875},{"word":"about ","start":13.421959716796875,"end":13.766787353515625},{"word":"what’s ","start":13.766787353515625,"end":14.111614990234376},{"word":"going ","start":13.774839111328125,"end":14.119666748046875},{"word":"on ","start":13.774839111328125,"end":14.119666748046875},{"word":"with ","start":13.774839111328125,"end":14.119666748046875},{"word":"your ","start":13.774839111328125,"end":14.119666748046875},{"word":"pool ","start":13.774839111328125,"end":14.119666748046875},{"word":"deck?","start":13.774839111328125,"end":14.119666748046875},{"word":" For ","start":14.119666748046875,"end":14.464494140625},{"word":"example, ","start":14.464494140625,"end":14.80932177734375},{"word":"are ","start":14.80932177734375,"end":15.1541494140625},{"word":"the ","start":15.1541494140625,"end":15.49897705078125},{"word":"pavers ","start":15.49897705078125,"end":15.8438046875},{"word":"loose, ","start":15.8438046875,"end":16.188632080078126},{"word":"cracked, ","start":16.188632080078126,"end":16.533459716796877},{"word":"or ","start":16.533459716796877,"end":16.878287353515624},{"word":"sinking?","start":16.878287353515624,"end":17.223114990234375}],"metadata":{"response_id":3}},{"role":"user","content":"They're loose and sinking. ","words":[{"word":"They're ","start":19.513998,"end":19.914},{"word":"loose ","start":19.914,"end":20.394000000000002},{"word":"and ","start":20.394000000000002,"end":20.793999000000003},{"word":"sinking. ","start":20.793999000000003,"end":21.193999}]},{"role":"agent","content":"All right, loose and sinking pavers are a common issue, especially around pool decks. Would you prefer to send us some photos for an online estimate, or would you like to schedule an on-site consultation so someone can take a closer look?","words":[{"word":"All ","start":22.63,"end":22.97482763671875},{"word":"right, ","start":22.97482763671875,"end":23.3196552734375},{"word":"loose ","start":23.3196552734375,"end":23.664482666015626},{"word":"and ","start":23.664482666015626,"end":24.009310302734374},{"word":"sinking ","start":24.009310302734374,"end":24.354137939453125},{"word":"pavers ","start":24.354137939453125,"end":24.698965576171876},{"word":"are ","start":24.698965576171876,"end":25.043793212890623},{"word":"a ","start":25.043793212890623,"end":25.38862060546875},{"word":"common ","start":25.38862060546875,"end":25.7334482421875},{"word":"issue, ","start":25.7334482421875,"end":26.07827587890625},{"word":"especially ","start":26.07827587890625,"end":26.423103515625},{"word":"around ","start":26.423103515625,"end":26.76793115234375},{"word":"pool ","start":26.76793115234375,"end":27.112758544921874},{"word":"decks.","start":27.112758544921874,"end":27.457586181640625},{"word":" Would ","start":28.446625,"end":28.79145263671875},{"word":"you ","start":28.79145263671875,"end":29.1362802734375},{"word":"prefer ","start":29.1362802734375,"end":29.481107666015625},{"word":"to ","start":29.481107666015625,"end":29.825935302734376},{"word":"send ","start":29.825935302734376,"end":30.170762939453127},{"word":"us ","start":30.170762939453127,"end":30.515590576171874},{"word":"some ","start":30.515590576171874,"end":30.860418212890625},{"word":"photos ","start":30.860418212890625,"end":31.20524560546875},{"word":"for ","start":31.20524560546875,"end":31.5500732421875},{"word":"an ","start":31.5500732421875,"end":31.89490087890625},{"word":"online ","start":31.89490087890625,"end":32.239728515625},{"word":"estimate, ","start":32.239728515625,"end":32.58455615234375},{"word":"or ","start":32.58455615234375,"end":32.929383544921876},{"word":"would ","start":32.929383544921876,"end":33.274211181640624},{"word":"you ","start":33.274211181640624,"end":33.61903881835938},{"word":"like ","start":33.61903881835938,"end":33.963866455078126},{"word":"to ","start":33.963866455078126,"end":34.30869384765625},{"word":"schedule ","start":34.30869384765625,"end":34.653521484375},{"word":"an ","start":34.653521484375,"end":34.99834912109375},{"word":"on-site ","start":34.99834912109375,"end":35.3431767578125},{"word":"consultation ","start":35.3431767578125,"end":35.68800439453125},{"word":"so ","start":35.68800439453125,"end":36.03283178710937},{"word":"someone ","start":35.99658911132813,"end":36.341416748046875},{"word":"can ","start":35.99658911132813,"end":36.341416748046875},{"word":"take ","start":35.99658911132813,"end":36.341416748046875},{"word":"a ","start":35.99658911132813,"end":36.341416748046875},{"word":"closer ","start":35.99658911132813,"end":36.341416748046875},{"word":"look?","start":35.99658911132813,"end":36.341416748046875}],"metadata":{"response_id":5}},{"role":"user","content":"Provide some photos. ","words":[{"word":"Provide ","start":37.764002,"end":38.163999999999994},{"word":"some ","start":38.163999999999994,"end":38.483999999999995},{"word":"photos. ","start":38.483999999999995,"end":38.884}]},{"role":"agent","content":"Perfect, we can review your photos and provide an online estimate. To get started, could I have your name and the address where the pool deck is located?","words":[{"word":"Perfect, ","start":40.937,"end":41.28182763671875},{"word":"we ","start":41.28182763671875,"end":41.6266552734375},{"word":"can ","start":41.6266552734375,"end":41.971482666015625},{"word":"review ","start":41.971482666015625,"end":42.31631030273437},{"word":"your ","start":42.31631030273437,"end":42.66113793945313},{"word":"photos ","start":42.66113793945313,"end":43.005965576171874},{"word":"and ","start":43.005965576171874,"end":43.35079321289062},{"word":"provide ","start":43.35079321289062,"end":43.69562060546875},{"word":"an ","start":43.69562060546875,"end":44.0404482421875},{"word":"online ","start":43.88942236328125,"end":44.23425},{"word":"estimate. ","start":43.88942236328125,"end":44.23425},{"word":"To ","start":44.23425,"end":44.57907763671875},{"word":"get ","start":44.57907763671875,"end":44.9239052734375},{"word":"started, ","start":44.9239052734375,"end":45.26873266601562},{"word":"could ","start":45.26873266601562,"end":45.61356030273438},{"word":"I ","start":45.61356030273438,"end":45.958387939453125},{"word":"have ","start":45.958387939453125,"end":46.30321557617187},{"word":"your ","start":46.30321557617187,"end":46.64804321289063},{"word":"name ","start":46.64804321289063,"end":46.99287060546875},{"word":"and ","start":46.99287060546875,"end":47.3376982421875},{"word":"the ","start":47.3376982421875,"end":47.68252587890625},{"word":"address ","start":47.68252587890625,"end":48.027353515625},{"word":"where ","start":48.027353515625,"end":48.37218115234375},{"word":"the ","start":48.37218115234375,"end":48.717008544921875},{"word":"pool ","start":48.717008544921875,"end":49.06183618164062},{"word":"deck ","start":49.02104736328125,"end":49.365875},{"word":"is ","start":49.02104736328125,"end":49.365875},{"word":"located?","start":49.02104736328125,"end":49.365875}],"metadata":{"response_id":6}},{"role":"user","content":"It's Vinny and the address is eight seven four one Auk Boulevard, ","words":[{"word":"It's ","start":51.274,"end":51.754},{"word":"Vinny ","start":51.754,"end":52.394},{"word":"and ","start":53.124002999999995,"end":53.364},{"word":"the ","start":53.364,"end":53.604002},{"word":"address ","start":53.604002,"end":54.483999999999995},{"word":"is ","start":54.483999999999995,"end":54.884},{"word":"eight ","start":54.884,"end":55.604002},{"word":"seven ","start":55.604002,"end":56.083999999999996},{"word":"four ","start":56.083999999999996,"end":56.644},{"word":"one ","start":56.644,"end":57.044},{"word":"Auk ","start":58.034,"end":58.754},{"word":"Boulevard, ","start":58.754,"end":59.233999999999995}]},{"role":"agent","content":"Thanks, Vinny. What’s the best phone number for us to reach you if we have any questions about your project?","words":[{"word":"Thanks, ","start":61.995,"end":62.33982763671875},{"word":"Vinny. ","start":62.33982763671875,"end":62.6846552734375},{"word":"What’s ","start":62.74966674804688,"end":63.094494140625},{"word":"the ","start":63.094494140625,"end":63.43932177734375},{"word":"best ","start":63.43932177734375,"end":63.7841494140625},{"word":"phone ","start":63.7841494140625,"end":64.12897705078124},{"word":"number ","start":64.12897705078124,"end":64.4738046875},{"word":"for ","start":64.4738046875,"end":64.81863208007813},{"word":"us ","start":64.81863208007813,"end":65.16345971679688},{"word":"to ","start":65.16345971679688,"end":65.50828735351563},{"word":"reach ","start":65.50828735351563,"end":65.85311499023437},{"word":"you ","start":65.85311499023437,"end":66.19794262695312},{"word":"if ","start":66.19794262695312,"end":66.54277001953125},{"word":"we ","start":66.36383911132812,"end":66.70866674804688},{"word":"have ","start":66.36383911132812,"end":66.70866674804688},{"word":"any ","start":66.36383911132812,"end":66.70866674804688},{"word":"questions ","start":66.36383911132812,"end":66.70866674804688},{"word":"about ","start":66.36383911132812,"end":66.70866674804688},{"word":"your ","start":66.36383911132812,"end":66.70866674804688},{"word":"project?","start":66.36383911132812,"end":66.70866674804688}],"metadata":{"response_id":7}},{"role":"user","content":"This phone number. ","words":[{"word":"This ","start":68.114,"end":68.43400000000001},{"word":"phone ","start":68.43400000000001,"end":68.754},{"word":"number. ","start":68.754,"end":68.994005}]},{"role":"agent","content":"Got it, we'll use this number to follow up. Just to confirm, is there a particular timeline you’re hoping to have the repairs completed, or is it flexible?","words":[{"word":"Got ","start":70.077,"end":70.42182763671875},{"word":"it, ","start":70.42182763671875,"end":70.7666552734375},{"word":"we'll ","start":70.7666552734375,"end":71.11148266601562},{"word":"use ","start":71.11148266601562,"end":71.45631030273438},{"word":"this ","start":71.45631030273438,"end":71.80113793945313},{"word":"number ","start":71.53171411132813,"end":71.87654174804688},{"word":"to ","start":71.53171411132813,"end":71.87654174804688},{"word":"follow ","start":71.53171411132813,"end":71.87654174804688},{"word":"up.","start":71.53171411132813,"end":71.87654174804688},{"word":" Just ","start":71.87654174804688,"end":72.221369140625},{"word":"to ","start":72.221369140625,"end":72.56619677734375},{"word":"confirm, ","start":72.56619677734375,"end":72.9110244140625},{"word":"is ","start":72.9110244140625,"end":73.25585205078124},{"word":"there ","start":73.25585205078124,"end":73.6006796875},{"word":"a ","start":73.6006796875,"end":73.94550708007813},{"word":"particular ","start":73.94550708007813,"end":74.29033471679688},{"word":"timeline ","start":74.29033471679688,"end":74.63516235351562},{"word":"you’re ","start":74.63516235351562,"end":74.97998999023437},{"word":"hoping ","start":74.97998999023437,"end":75.32481762695312},{"word":"to ","start":75.32481762695312,"end":75.66964501953125},{"word":"have ","start":75.66964501953125,"end":76.01447265625},{"word":"the ","start":76.01447265625,"end":76.35930029296875},{"word":"repairs ","start":76.35930029296875,"end":76.7041279296875},{"word":"completed, ","start":76.7041279296875,"end":77.04895556640625},{"word":"or ","start":77.04895556640625,"end":77.39378295898437},{"word":"is ","start":77.23221411132812,"end":77.57704174804688},{"word":"it ","start":77.23221411132812,"end":77.57704174804688},{"word":"flexible?","start":77.23221411132812,"end":77.57704174804688}],"metadata":{"response_id":8}},{"role":"user","content":"ASAP. ","words":[{"word":"ASAP. ","start":78.824,"end":79.464}]},{"role":"agent","content":"Thanks for letting me know. Last thing—once you send your photos, a member of the Instant Pavers team will review everything and get in touch with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks ","start":81.182,"end":81.52682763671875},{"word":"for ","start":81.52682763671875,"end":81.8716552734375},{"word":"letting ","start":81.8716552734375,"end":82.21648266601562},{"word":"me ","start":81.96333911132812,"end":82.30816674804687},{"word":"know. ","start":81.96333911132812,"end":82.30816674804687},{"word":"Last ","start":82.30816674804687,"end":82.652994140625},{"word":"thing—once ","start":82.652994140625,"end":82.99782177734374},{"word":"you ","start":82.99782177734374,"end":83.3426494140625},{"word":"send ","start":83.3426494140625,"end":83.68747705078125},{"word":"your ","start":83.68747705078125,"end":84.0323046875},{"word":"photos, ","start":84.0323046875,"end":84.37713208007813},{"word":"a ","start":84.37713208007813,"end":84.72195971679687},{"word":"member ","start":84.72195971679687,"end":85.06678735351562},{"word":"of ","start":85.06678735351562,"end":85.41161499023437},{"word":"the ","start":85.41161499023437,"end":85.75644262695313},{"word":"Instant ","start":85.75644262695313,"end":86.10127001953126},{"word":"Pavers ","start":86.10127001953126,"end":86.44609765625},{"word":"team ","start":86.44609765625,"end":86.79092529296875},{"word":"will ","start":86.79092529296875,"end":87.1357529296875},{"word":"review ","start":87.1357529296875,"end":87.48058056640625},{"word":"everything ","start":87.48058056640625,"end":87.82540795898437},{"word":"and ","start":87.82540795898437,"end":88.17023559570312},{"word":"get ","start":88.07021411132813,"end":88.41504174804687},{"word":"in ","start":88.07021411132813,"end":88.41504174804687},{"word":"touch ","start":88.07021411132813,"end":88.41504174804687},{"word":"with ","start":88.07021411132813,"end":88.41504174804687},{"word":"you ","start":88.07021411132813,"end":88.41504174804687},{"word":"soon. ","start":88.07021411132813,"end":88.41504174804687},{"word":"Is ","start":88.41504174804687,"end":88.759869140625},{"word":"there ","start":88.759869140625,"end":89.10469677734375},{"word":"anything ","start":89.10469677734375,"end":89.4495244140625},{"word":"else ","start":89.4495244140625,"end":89.79435205078126},{"word":"I ","start":89.79435205078126,"end":90.1391796875},{"word":"can ","start":89.869755859375,"end":90.21458325195313},{"word":"help ","start":89.869755859375,"end":90.21458325195313},{"word":"you ","start":89.869755859375,"end":90.21458325195313},{"word":"with ","start":89.869755859375,"end":90.21458325195313},{"word":"today?","start":89.869755859375,"end":90.21458325195313}],"metadata":{"response_id":9}},{"role":"user","content":"That's all. Thank you. ","words":[{"word":"That's ","start":91.194,"end":91.594004},{"word":"all. ","start":91.594004,"end":91.914},{"word":"Thank ","start":91.914,"end":92.15400000000001},{"word":"you. ","start":92.15400000000001,"end":92.23400000000001}]},{"role":"agent","content":"Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!","words":[{"word":"Thank ","start":93.843,"end":94.18782763671875},{"word":"you, ","start":94.18782763671875,"end":94.5326552734375},{"word":"Vinny. ","start":94.403755859375,"end":94.74858325195312},{"word":"We ","start":94.74858325195312,"end":95.09341088867187},{"word":"appreciate ","start":95.09341088867187,"end":95.43823852539063},{"word":"you ","start":95.43823852539063,"end":95.78306616210938},{"word":"reaching ","start":95.78306616210938,"end":96.12789379882813},{"word":"out ","start":96.12789379882813,"end":96.47272119140625},{"word":"to ","start":96.47272119140625,"end":96.817548828125},{"word":"Instant ","start":96.817548828125,"end":97.16237646484375},{"word":"Pavers. ","start":97.16237646484375,"end":97.5072041015625},{"word":"Someone ","start":98.26641674804688,"end":98.611244140625},{"word":"from ","start":98.611244140625,"end":98.95607177734375},{"word":"our ","start":98.95607177734375,"end":99.3008994140625},{"word":"team ","start":99.3008994140625,"end":99.64572705078125},{"word":"will ","start":99.64572705078125,"end":99.9905546875},{"word":"review ","start":99.9905546875,"end":100.33538208007812},{"word":"your ","start":100.33538208007812,"end":100.68020971679688},{"word":"photos ","start":100.68020971679688,"end":101.02503735351563},{"word":"and ","start":101.02503735351563,"end":101.36986499023438},{"word":"contact ","start":101.36986499023438,"end":101.71469262695312},{"word":"you ","start":101.71469262695312,"end":102.05952001953125},{"word":"soon. ","start":102.05952001953125,"end":102.40434765625},{"word":"Have ","start":102.562125,"end":102.90695263671876},{"word":"a ","start":102.90695263671876,"end":103.2517802734375},{"word":"great ","start":103.018380859375,"end":103.36320825195313},{"word":"day!","start":103.018380859375,"end":103.36320825195313}],"metadata":{"response_id":10}},{"role":"tool_call_invocation","tool_call_id":"9b2d89e306e539ec","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Vinny. We appreciate you reaching out to Instant Pavers. Someone from our team will review your photos and contact you soon. Have a great day!\"}","time_sec":103.381,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4a27ed6a7b4199e9b63776fa7594dd2905212c48f8103479b0d6cb57e3e1445f/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4a27ed6a7b4199e9b63776fa7594dd2905212c48f8103479b0d6cb57e3e1445f/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4a27ed6a7b4199e9b63776fa7594dd2905212c48f8103479b0d6cb57e3e1445f/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":854,"p90":1255.9999999999998,"p95":1476.4999999999995,"p99":1652.9,"min":1,"max":1697,"num":10,"sum":9034,"values":[1,865,1072,815,843,1697,707,754,1073,1207]},"e2e":{"p50":1609,"p90":2336.2000000000003,"p95":2548.5999999999995,"p99":2718.5199999999995,"min":1082.9951171875,"max":2761,"num":7,"sum":12107.99609375,"values":[1448,1436.0009765625,2053,2761,1082.9951171875,1718,1609]},"tts":{"p50":192.5,"p90":241.69999999999996,"p95":294.3499999999999,"p99":336.47,"min":143,"max":347,"num":10,"sum":2006,"values":[161,220,230,178,347,149,225,146,207,143]},"asr":{"p50":178,"p90":307.20000000000005,"p95":363.59999999999985,"p99":408.7199999999999,"min":99,"max":420,"num":7,"sum":1422,"values":[122,205,178,99,166,420,232]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.5333368},{"product":"platform_tts","unit_price":0.025,"cost":2.6},{"product":"gpt_4_1","unit_price":0.075,"cost":7.8},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":104,"total_duration_unit_price":0.1916667,"combined_cost":21.4333368},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1093,1117,1128,1177,1179,1241,1296,1334,1380,1440],"average":1238.5,"num_requests":10},"tool_calls":[{"tool_call_id":"9b2d89e306e539ec","name":"end_call","type":"end_call","start_time_sec":103.381}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780518787359}

2026-06-03T14:47:22-06:00
{"event":"call_started","call":{"call_id":"call_de6744150efdb8641cfce77874c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780519642202,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780519642202}

2026-06-03T14:50:04-06:00
{"event":"call_ended","call":{"call_id":"call_de6744150efdb8641cfce77874c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780519642202,"end_timestamp":1780519801959,"duration_ms":159757,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: A Mac I need an estimate to repair some pavers. \nUser: on my back porch. \nAgent: Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?\nUser: Um, I don't really know. They're they just don't look good anymore. \nAgent: No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?\nUser: Online estimate sounds good. \nAgent: All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: This number. \nAgent: Thanks. And just so we have everything in order, can I get your name and the address where the project will be?\nUser: It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, \nAgent: Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that \nUser: Yes. \nAgent: in Sarasota or another nearby city?\nUser: Sarasota. \nAgent: Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?\nUser: Flexible. \nAgent: Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!\nUser: Bye bye. \nAgent: Thanks again for reaching out to Instant Pavers. Take care \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":891,"p90":1219.5999999999995,"p95":1530.7999999999997,"p99":1779.76,"min":3,"max":1842,"num":9,"sum":8175,"values":[3,784,923,805,1842,891,833,1030,1064]},"e2e":{"p50":1421.4990234375,"p90":2337.4014648437496,"p95":2641.203173828125,"p99":2884.2445410156247,"min":1129,"max":2945.0048828125,"num":8,"sum":12796.014892578125,"values":[1129,1350.998046875,1144.001953125,2077,2945.0048828125,1161,1492,1497.010009765625]},"tts":{"p50":208,"p90":240.99999999999997,"p95":261,"p99":277,"min":135,"max":281,"num":9,"sum":1829,"values":[208,187,281,231,135,223,230,196,138]},"asr":{"p50":125.5,"p90":289.2,"p95":308.09999999999997,"p99":323.21999999999997,"min":59,"max":327,"num":8,"sum":1325,"values":[130,121,83,86,327,59,246,273]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":14.666672},{"product":"platform_tts","unit_price":0.025,"cost":4},{"product":"gpt_4_1","unit_price":0.075,"cost":12},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":160,"total_duration_unit_price":0.1916667,"combined_cost":32.166672},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1377,1410,1478,1506,1541,1637,1648,1652,1689,1731,1857,1882,1928],"average":1641.2307692307693,"num_requests":13},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780519801959}

2026-06-03T14:50:04-06:00
{"event":"call_analyzed","call":{"call_id":"call_de6744150efdb8641cfce77874c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780519642202,"end_timestamp":1780519801959,"duration_ms":159757,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: A Mac I need an estimate to repair some pavers. \nUser: on my back porch. \nAgent: Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?\nUser: Um, I don't really know. They're they just don't look good anymore. \nAgent: No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?\nUser: Online estimate sounds good. \nAgent: All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: This number. \nAgent: Thanks. And just so we have everything in order, can I get your name and the address where the project will be?\nUser: It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, \nAgent: Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that \nUser: Yes. \nAgent: in Sarasota or another nearby city?\nUser: Sarasota. \nAgent: Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?\nUser: Flexible. \nAgent: Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!\nUser: Bye bye. \nAgent: Thanks again for reaching out to Instant Pavers. Take care \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":891,"p90":1219.5999999999995,"p95":1530.7999999999997,"p99":1779.76,"min":3,"max":1842,"num":9,"sum":8175,"values":[3,784,923,805,1842,891,833,1030,1064]},"e2e":{"p50":1421.4990234375,"p90":2337.4014648437496,"p95":2641.203173828125,"p99":2884.2445410156247,"min":1129,"max":2945.0048828125,"num":8,"sum":12796.014892578125,"values":[1129,1350.998046875,1144.001953125,2077,2945.0048828125,1161,1492,1497.010009765625]},"tts":{"p50":208,"p90":240.99999999999997,"p95":261,"p99":277,"min":135,"max":281,"num":9,"sum":1829,"values":[208,187,281,231,135,223,230,196,138]},"asr":{"p50":125.5,"p90":289.2,"p95":308.09999999999997,"p99":323.21999999999997,"min":59,"max":327,"num":8,"sum":1325,"values":[130,121,83,86,327,59,246,273]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":14.666672},{"product":"platform_tts","unit_price":0.025,"cost":4},{"product":"gpt_4_1","unit_price":0.075,"cost":12},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":160,"total_duration_unit_price":0.1916667,"combined_cost":32.166672},"call_analysis":{"call_summary":"The caller, Mocha, requested an online estimate for paver repair on their back porch at 8415 Rocco Drive, Sarasota. The agent explained the process for submitting photos and confirmed the contact details. The call ended positively with all necessary information collected.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Mocha","property_address":"8415 Rocco Drive, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"The caller needs paver repair on their back porch because the pavers do not look good anymore, though the specific issue is unclear."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1377,1410,1478,1506,1541,1637,1648,1652,1689,1731,1857,1882,1928],"average":1641.2307692307693,"num_requests":13},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780519804038}

2026-06-03T14:50:09-06:00
{"event":"call_analyzed","call":{"call_id":"call_de6744150efdb8641cfce77874c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780519642202,"end_timestamp":1780519801959,"duration_ms":159757,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: A Mac I need an estimate to repair some pavers. \nUser: on my back porch. \nAgent: Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?\nUser: Um, I don't really know. They're they just don't look good anymore. \nAgent: No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?\nUser: Online estimate sounds good. \nAgent: All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: This number. \nAgent: Thanks. And just so we have everything in order, can I get your name and the address where the project will be?\nUser: It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, \nAgent: Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that \nUser: Yes. \nAgent: in Sarasota or another nearby city?\nUser: Sarasota. \nAgent: Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?\nUser: Flexible. \nAgent: Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!\nUser: Bye bye. \nAgent: Thanks again for reaching out to Instant Pavers. Take care \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":891,"p90":1219.5999999999995,"p95":1530.7999999999997,"p99":1779.76,"min":3,"max":1842,"num":9,"sum":8175,"values":[3,784,923,805,1842,891,833,1030,1064]},"e2e":{"p50":1421.4990234375,"p90":2337.4014648437496,"p95":2641.203173828125,"p99":2884.2445410156247,"min":1129,"max":2945.0048828125,"num":8,"sum":12796.014892578125,"values":[1129,1350.998046875,1144.001953125,2077,2945.0048828125,1161,1492,1497.010009765625]},"tts":{"p50":208,"p90":240.99999999999997,"p95":261,"p99":277,"min":135,"max":281,"num":9,"sum":1829,"values":[208,187,281,231,135,223,230,196,138]},"asr":{"p50":125.5,"p90":289.2,"p95":308.09999999999997,"p99":323.21999999999997,"min":59,"max":327,"num":8,"sum":1325,"values":[130,121,83,86,327,59,246,273]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":14.666672},{"product":"platform_tts","unit_price":0.025,"cost":4},{"product":"gpt_4_1","unit_price":0.075,"cost":12},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":160,"total_duration_unit_price":0.1916667,"combined_cost":32.166672},"call_analysis":{"call_summary":"The caller, Mocha, requested an online estimate for paver repair on their back porch at 8415 Rocco Drive, Sarasota. The agent explained the process for submitting photos and confirmed the contact details. The call ended positively with all necessary information collected.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Mocha","property_address":"8415 Rocco Drive, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"The caller needs paver repair on their back porch because the pavers do not look good anymore, though the specific issue is unclear."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1377,1410,1478,1506,1541,1637,1648,1652,1689,1731,1857,1882,1928],"average":1641.2307692307693,"num_requests":13},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780519804038}

2026-06-03T14:50:14-06:00
{"event":"call_analyzed","call":{"call_id":"call_de6744150efdb8641cfce77874c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780519642202,"end_timestamp":1780519801959,"duration_ms":159757,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: A Mac I need an estimate to repair some pavers. \nUser: on my back porch. \nAgent: Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?\nUser: Um, I don't really know. They're they just don't look good anymore. \nAgent: No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?\nUser: Online estimate sounds good. \nAgent: All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: This number. \nAgent: Thanks. And just so we have everything in order, can I get your name and the address where the project will be?\nUser: It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, \nAgent: Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that \nUser: Yes. \nAgent: in Sarasota or another nearby city?\nUser: Sarasota. \nAgent: Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?\nUser: Flexible. \nAgent: Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!\nUser: Bye bye. \nAgent: Thanks again for reaching out to Instant Pavers. Take care \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.214,"end":0.55882763671875},{"word":"you ","start":0.55882763671875,"end":0.9036552734375},{"word":"for ","start":0.9036552734375,"end":1.248482666015625},{"word":"calling ","start":1.248482666015625,"end":1.593310302734375},{"word":"Instant ","start":1.593310302734375,"end":1.938137939453125},{"word":"Pavers. ","start":1.938137939453125,"end":2.282965576171875},{"word":"This ","start":2.72175,"end":3.06657763671875},{"word":"is ","start":3.06657763671875,"end":3.4114052734375},{"word":"Mac ","start":3.4114052734375,"end":3.756232666015625},{"word":"the ","start":3.756232666015625,"end":4.101060302734375},{"word":"Digital ","start":4.101060302734375,"end":4.445887939453125},{"word":"Assistant. ","start":4.445887939453125,"end":4.790715576171875},{"word":"How ","start":5.554583251953125,"end":5.899410888671875},{"word":"may ","start":5.899410888671875,"end":6.244238525390625},{"word":"I ","start":6.244238525390625,"end":6.589066162109375},{"word":"help ","start":6.33592236328125,"end":6.68075},{"word":"you?","start":6.33592236328125,"end":6.68075}],"metadata":{"response_id":0}},{"role":"user","content":"A Mac I need an estimate to repair some pavers. ","words":[{"word":"A ","start":8.129,"end":8.449},{"word":"Mac ","start":8.449,"end":8.769},{"word":"I ","start":9.029,"end":9.189},{"word":"need ","start":9.189,"end":9.429},{"word":"an ","start":9.429,"end":9.669001},{"word":"estimate ","start":9.669001,"end":10.149000000000001},{"word":"to ","start":10.149000000000001,"end":10.549001},{"word":"repair ","start":10.549001,"end":11.029},{"word":"some ","start":11.029,"end":11.349},{"word":"pavers. ","start":11.349,"end":11.749001}]},{"role":"user","content":"on my back porch. ","words":[{"word":"on ","start":12.069,"end":12.389000000000001},{"word":"my ","start":12.389000000000001,"end":12.549001},{"word":"back ","start":12.549001,"end":12.869001},{"word":"porch. ","start":12.869001,"end":13.109}]},{"role":"agent","content":"Thanks for letting me know you need paver repair on your back porch. Can you tell me a little more about what’s going on with the pavers—are they loose, cracked, sinking, or something else?","words":[{"word":"Thanks ","start":14.238,"end":14.58282763671875},{"word":"for ","start":14.58282763671875,"end":14.9276552734375},{"word":"letting ","start":14.9276552734375,"end":15.272482666015625},{"word":"me ","start":15.272482666015625,"end":15.617310302734374},{"word":"know ","start":15.617310302734374,"end":15.962137939453125},{"word":"you ","start":15.962137939453125,"end":16.306965576171876},{"word":"need ","start":16.306965576171876,"end":16.651793212890624},{"word":"paver ","start":16.651793212890624,"end":16.99662060546875},{"word":"repair ","start":16.842130859375,"end":17.186958251953126},{"word":"on ","start":16.842130859375,"end":17.186958251953126},{"word":"your ","start":16.842130859375,"end":17.186958251953126},{"word":"back ","start":16.842130859375,"end":17.186958251953126},{"word":"porch. ","start":16.842130859375,"end":17.186958251953126},{"word":"Can ","start":17.186958251953126,"end":17.531785888671877},{"word":"you ","start":17.531785888671877,"end":17.876613525390624},{"word":"tell ","start":17.876613525390624,"end":18.221441162109375},{"word":"me ","start":18.221441162109375,"end":18.566268798828126},{"word":"a ","start":18.566268798828126,"end":18.91109619140625},{"word":"little ","start":18.91109619140625,"end":19.255923828125},{"word":"more ","start":19.255923828125,"end":19.60075146484375},{"word":"about ","start":19.60075146484375,"end":19.9455791015625},{"word":"what’s ","start":19.9455791015625,"end":20.290406494140626},{"word":"going ","start":20.290406494140626,"end":20.635234130859374},{"word":"on ","start":20.635234130859374,"end":20.980061767578125},{"word":"with ","start":20.980061767578125,"end":21.324889404296876},{"word":"the ","start":21.324889404296876,"end":21.669717041015623},{"word":"pavers—are ","start":21.669717041015623,"end":22.01454443359375},{"word":"they ","start":22.01454443359375,"end":22.3593720703125},{"word":"loose, ","start":22.3593720703125,"end":22.70419970703125},{"word":"cracked, ","start":22.70419970703125,"end":23.04902734375},{"word":"sinking, ","start":23.04902734375,"end":23.39385498046875},{"word":"or ","start":23.39385498046875,"end":23.738682373046874},{"word":"something ","start":23.459839111328126,"end":23.804666748046873},{"word":"else?","start":23.459839111328126,"end":23.804666748046873}],"metadata":{"response_id":2}},{"role":"user","content":"Um, I don't really know. They're they just don't look good anymore. ","words":[{"word":"Um, ","start":25.689,"end":25.849},{"word":"I ","start":25.849,"end":26.089},{"word":"don't ","start":26.089,"end":26.329},{"word":"really ","start":26.329,"end":26.569},{"word":"know. ","start":26.569,"end":26.809},{"word":"They're ","start":27.189,"end":27.509},{"word":"they ","start":27.669,"end":27.829},{"word":"just ","start":27.829,"end":28.309001000000002},{"word":"don't ","start":28.549,"end":28.949},{"word":"look ","start":28.949,"end":29.189},{"word":"good ","start":29.189,"end":29.429000000000002},{"word":"anymore. ","start":29.429000000000002,"end":29.749002}]},{"role":"agent","content":"No problem, that’s pretty common. We can help figure out what’s needed. Would you prefer to get an online estimate by sending us some photos of your back porch, or would you rather have someone come out for an on-site consultation?","words":[{"word":"No ","start":31.1,"end":31.44482763671875},{"word":"problem, ","start":31.44482763671875,"end":31.7896552734375},{"word":"that’s ","start":31.7896552734375,"end":32.13448266601562},{"word":"pretty ","start":32.13448266601562,"end":32.479310302734376},{"word":"common. ","start":32.479310302734376,"end":32.824137939453124},{"word":"We ","start":33.67741674804687,"end":34.022244140625},{"word":"can ","start":34.022244140625,"end":34.36707177734375},{"word":"help ","start":34.36707177734375,"end":34.7118994140625},{"word":"figure ","start":34.7118994140625,"end":35.05672705078125},{"word":"out ","start":35.05672705078125,"end":35.4015546875},{"word":"what’s ","start":35.4015546875,"end":35.74638208007813},{"word":"needed.","start":35.573339111328124,"end":35.91816674804687},{"word":" Would ","start":35.91816674804687,"end":36.262994140625},{"word":"you ","start":36.262994140625,"end":36.60782177734375},{"word":"prefer ","start":36.60782177734375,"end":36.9526494140625},{"word":"to ","start":36.9526494140625,"end":37.29747705078125},{"word":"get ","start":37.29747705078125,"end":37.6423046875},{"word":"an ","start":37.6423046875,"end":37.987132080078126},{"word":"online ","start":37.987132080078126,"end":38.331959716796874},{"word":"estimate ","start":38.331959716796874,"end":38.67678735351563},{"word":"by ","start":38.67678735351563,"end":39.021614990234376},{"word":"sending ","start":39.021614990234376,"end":39.36644262695312},{"word":"us ","start":39.36644262695312,"end":39.71127001953125},{"word":"some ","start":39.71127001953125,"end":40.05609765625},{"word":"photos ","start":40.05609765625,"end":40.40092529296875},{"word":"of ","start":40.40092529296875,"end":40.7457529296875},{"word":"your ","start":40.7457529296875,"end":41.09058056640625},{"word":"back ","start":41.09058056640625,"end":41.43540795898438},{"word":"porch, ","start":41.43540795898438,"end":41.780235595703125},{"word":"or ","start":41.780235595703125,"end":42.12506323242187},{"word":"would ","start":42.12506323242187,"end":42.46989086914063},{"word":"you ","start":42.46989086914063,"end":42.814718505859375},{"word":"rather ","start":42.814718505859375,"end":43.1595458984375},{"word":"have ","start":43.1595458984375,"end":43.50437353515625},{"word":"someone ","start":43.50437353515625,"end":43.849201171875},{"word":"come ","start":43.72354736328125,"end":44.068375},{"word":"out ","start":43.72354736328125,"end":44.068375},{"word":"for ","start":43.72354736328125,"end":44.068375},{"word":"an ","start":43.72354736328125,"end":44.068375},{"word":"on-site ","start":43.72354736328125,"end":44.068375},{"word":"consultation?","start":43.72354736328125,"end":44.068375}],"metadata":{"response_id":3}},{"role":"user","content":"Online estimate sounds good. ","words":[{"word":"Online ","start":45.729,"end":46.129},{"word":"estimate ","start":46.129,"end":46.689},{"word":"sounds ","start":46.689,"end":47.088998000000004},{"word":"good. ","start":47.088998000000004,"end":47.248998}]},{"role":"agent","content":"All right, we can do that. After our call, you’ll get a text message with a secure link to upload photos of your back porch. Try to take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That helps us give you a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"All ","start":48.393,"end":48.73782763671875},{"word":"right, ","start":48.73782763671875,"end":49.0826552734375},{"word":"we ","start":49.0826552734375,"end":49.42748266601563},{"word":"can ","start":49.42748266601563,"end":49.772310302734375},{"word":"do ","start":49.772310302734375,"end":50.11713793945312},{"word":"that. ","start":50.11713793945312,"end":50.46196557617188},{"word":"After ","start":51.37679174804688,"end":51.721619140625},{"word":"our ","start":51.721619140625,"end":52.06644677734375},{"word":"call, ","start":52.06644677734375,"end":52.4112744140625},{"word":"you’ll ","start":52.4112744140625,"end":52.75610205078125},{"word":"get ","start":52.75610205078125,"end":53.1009296875},{"word":"a ","start":53.1009296875,"end":53.445757080078124},{"word":"text ","start":53.445757080078124,"end":53.79058471679687},{"word":"message ","start":53.79058471679687,"end":54.135412353515626},{"word":"with ","start":54.135412353515626,"end":54.480239990234374},{"word":"a ","start":54.480239990234374,"end":54.82506762695313},{"word":"secure ","start":54.82506762695313,"end":55.16989501953125},{"word":"link ","start":55.16989501953125,"end":55.51472265625},{"word":"to ","start":55.51472265625,"end":55.85955029296875},{"word":"upload ","start":55.85955029296875,"end":56.2043779296875},{"word":"photos ","start":55.97783911132812,"end":56.32266674804688},{"word":"of ","start":55.97783911132812,"end":56.32266674804688},{"word":"your ","start":55.97783911132812,"end":56.32266674804688},{"word":"back ","start":55.97783911132812,"end":56.32266674804688},{"word":"porch. ","start":55.97783911132812,"end":56.32266674804688},{"word":"Try ","start":56.32266674804688,"end":56.667494140625},{"word":"to ","start":56.667494140625,"end":57.01232177734375},{"word":"take ","start":57.01232177734375,"end":57.3571494140625},{"word":"several ","start":57.3571494140625,"end":57.70197705078125},{"word":"clear ","start":57.70197705078125,"end":58.0468046875},{"word":"pictures ","start":58.0468046875,"end":58.391632080078125},{"word":"from ","start":58.391632080078125,"end":58.73645971679687},{"word":"different ","start":58.73645971679687,"end":59.08128735351563},{"word":"angles, ","start":59.08128735351563,"end":59.426114990234375},{"word":"and ","start":59.426114990234375,"end":59.77094262695312},{"word":"if ","start":59.77094262695312,"end":60.11577001953125},{"word":"possible, ","start":60.11577001953125,"end":60.46059765625},{"word":"include ","start":60.46059765625,"end":60.80542529296875},{"word":"a ","start":60.80542529296875,"end":61.1502529296875},{"word":"tape ","start":61.1502529296875,"end":61.49508056640625},{"word":"measure ","start":61.49508056640625,"end":61.83990795898438},{"word":"or ","start":61.83990795898438,"end":62.184735595703124},{"word":"something ","start":62.184735595703124,"end":62.52956323242187},{"word":"for ","start":62.52956323242187,"end":62.874390869140626},{"word":"size ","start":62.78129736328125,"end":63.126125},{"word":"reference ","start":62.78129736328125,"end":63.126125},{"word":"in ","start":62.78129736328125,"end":63.126125},{"word":"a ","start":62.78129736328125,"end":63.126125},{"word":"few ","start":62.78129736328125,"end":63.126125},{"word":"shots. ","start":62.78129736328125,"end":63.126125},{"word":"That ","start":63.126125,"end":63.47095263671875},{"word":"helps ","start":63.47095263671875,"end":63.8157802734375},{"word":"us ","start":63.8157802734375,"end":64.16060766601562},{"word":"give ","start":64.16060766601562,"end":64.50543530273437},{"word":"you ","start":64.50543530273437,"end":64.85026293945313},{"word":"a ","start":64.85026293945313,"end":65.19509057617188},{"word":"more ","start":65.19509057617188,"end":65.53991821289063},{"word":"accurate ","start":65.242630859375,"end":65.58745825195312},{"word":"estimate.","start":65.242630859375,"end":65.58745825195312},{"word":"\n\nTo ","start":65.58745825195312,"end":65.93228588867187},{"word":"send ","start":65.93228588867187,"end":66.27711352539062},{"word":"you ","start":66.27711352539062,"end":66.62194116210938},{"word":"the ","start":66.62194116210938,"end":66.96676879882813},{"word":"upload ","start":66.96676879882813,"end":67.31159619140625},{"word":"link, ","start":67.31159619140625,"end":67.656423828125},{"word":"what’s ","start":67.656423828125,"end":68.00125146484375},{"word":"the ","start":68.00125146484375,"end":68.3460791015625},{"word":"best ","start":68.3460791015625,"end":68.69090649414062},{"word":"mobile ","start":68.69090649414062,"end":69.03573413085938},{"word":"number ","start":69.03573413085938,"end":69.38056176757813},{"word":"to ","start":69.097130859375,"end":69.44195825195312},{"word":"use?","start":69.097130859375,"end":69.44195825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":71.079,"end":71.319},{"word":"number. ","start":71.319,"end":71.639}]},{"role":"agent","content":"Thanks. And just so we have everything in order, can I get your name and the address where the project will be?","words":[{"word":"Thanks. ","start":73.716,"end":74.06082763671876},{"word":"And ","start":74.401,"end":74.74582763671874},{"word":"just ","start":74.74582763671874,"end":75.0906552734375},{"word":"so ","start":75.0906552734375,"end":75.43548266601563},{"word":"we ","start":75.43548266601563,"end":75.78031030273438},{"word":"have ","start":75.78031030273438,"end":76.12513793945313},{"word":"everything ","start":76.12513793945313,"end":76.46996557617187},{"word":"in ","start":76.46996557617187,"end":76.81479321289062},{"word":"order, ","start":76.81479321289062,"end":77.15962060546875},{"word":"can ","start":77.15962060546875,"end":77.5044482421875},{"word":"I ","start":77.5044482421875,"end":77.84927587890625},{"word":"get ","start":77.84927587890625,"end":78.194103515625},{"word":"your ","start":78.194103515625,"end":78.53893115234375},{"word":"name ","start":78.53893115234375,"end":78.88375854492188},{"word":"and ","start":78.88375854492188,"end":79.22858618164062},{"word":"the ","start":79.22858618164062,"end":79.57341381835937},{"word":"address ","start":79.57341381835937,"end":79.91824145507813},{"word":"where ","start":79.90758911132812,"end":80.25241674804687},{"word":"the ","start":79.90758911132812,"end":80.25241674804687},{"word":"project ","start":79.90758911132812,"end":80.25241674804687},{"word":"will ","start":79.90758911132812,"end":80.25241674804687},{"word":"be?","start":79.90758911132812,"end":80.25241674804687}],"metadata":{"response_id":6}},{"role":"user","content":"It's mocha, m o k a and the address is eighty four fifteen Rocco Drive, ","words":[{"word":"It's ","start":81.879,"end":82.359},{"word":"mocha, ","start":82.359,"end":83.399},{"word":"m ","start":83.399,"end":83.799},{"word":"o ","start":83.799,"end":84.199},{"word":"k ","start":84.199,"end":84.599004},{"word":"a ","start":84.599004,"end":84.919},{"word":"and ","start":85.68900000000001,"end":86.009},{"word":"the ","start":86.009,"end":86.249},{"word":"address ","start":86.249,"end":86.969},{"word":"is ","start":86.969,"end":87.289},{"word":"eighty ","start":87.779,"end":88.099},{"word":"four ","start":88.099,"end":88.579},{"word":"fifteen ","start":88.579,"end":89.299},{"word":"Rocco ","start":90.609,"end":91.249},{"word":"Drive, ","start":91.249,"end":91.808995}]},{"role":"agent","content":"Thanks, Mocha. Just to confirm, that’s 8415 Rocco Drive, correct? Is that ","words":[{"word":"Thanks, ","start":94.754,"end":95.09882763671875},{"word":"Mocha.","start":95.09882763671875,"end":95.4436552734375},{"word":" Just ","start":95.58991674804687,"end":95.934744140625},{"word":"to ","start":95.934744140625,"end":96.27957177734375},{"word":"confirm, ","start":96.27957177734375,"end":96.6243994140625},{"word":"that’s ","start":96.6243994140625,"end":96.96922705078126},{"word":"8415 ","start":96.96922705078126,"end":97.3140546875},{"word":"Rocco ","start":97.3140546875,"end":97.65888208007813},{"word":"Drive, ","start":97.65888208007813,"end":98.00370971679688},{"word":"correct? ","start":98.00370971679688,"end":98.34853735351562},{"word":"Is ","start":100.09458325195313,"end":100.43941088867187},{"word":"that ","start":100.43941088867187,"end":100.78423852539062}],"metadata":{"response_id":9}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":100.829,"end":101.149}]},{"role":"agent","content":"in Sarasota or another nearby city?","words":[{"word":"in ","start":100.78423852539062,"end":101.12906616210938},{"word":"Sarasota ","start":101.12906616210938,"end":101.47389379882813},{"word":"or ","start":101.47389379882813,"end":101.81872119140625},{"word":"another ","start":101.81872119140625,"end":102.163548828125},{"word":"nearby ","start":102.163548828125,"end":102.50837646484375},{"word":"city?","start":102.50837646484375,"end":102.8532041015625}],"metadata":{"response_id":9}},{"role":"user","content":"Sarasota. ","words":[{"word":"Sarasota. ","start":104.959,"end":105.43900000000001}]},{"role":"agent","content":"Perfect, thank you. So, to recap: you’d like an online estimate for paver repair on your back porch at 8415 Rocco Drive in Sarasota, and I’ll send the upload link to this number after our call.\n\nOnce you get the text, just upload several clear photos from different angles, and if you can, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done by, or is it flexible?","words":[{"word":"Perfect, ","start":106.6,"end":106.94482763671876},{"word":"thank ","start":106.94482763671876,"end":107.2896552734375},{"word":"you. ","start":107.2896552734375,"end":107.63448266601563},{"word":"So, ","start":107.79583325195313,"end":108.14066088867187},{"word":"to ","start":108.14066088867187,"end":108.48548852539062},{"word":"recap: ","start":108.48548852539062,"end":108.83031616210937},{"word":"you’d ","start":108.83031616210937,"end":109.17514379882813},{"word":"like ","start":109.17514379882813,"end":109.51997119140626},{"word":"an ","start":109.51997119140626,"end":109.864798828125},{"word":"online ","start":109.864798828125,"end":110.20962646484375},{"word":"estimate ","start":110.20962646484375,"end":110.5544541015625},{"word":"for ","start":110.5544541015625,"end":110.89928149414062},{"word":"paver ","start":110.89928149414062,"end":111.24410913085937},{"word":"repair ","start":111.24410913085937,"end":111.58893676757812},{"word":"on ","start":111.58893676757812,"end":111.93376440429688},{"word":"your ","start":111.93376440429688,"end":112.27859204101563},{"word":"back ","start":112.27859204101563,"end":112.62341943359375},{"word":"porch ","start":112.62341943359375,"end":112.9682470703125},{"word":"at ","start":112.9682470703125,"end":113.31307470703125},{"word":"8415 ","start":113.31307470703125,"end":113.65790234375},{"word":"Rocco ","start":113.65790234375,"end":114.00272998046874},{"word":"Drive ","start":114.00272998046874,"end":114.34755737304687},{"word":"in ","start":114.34755737304687,"end":114.69238500976563},{"word":"Sarasota, ","start":114.69238500976563,"end":115.03721264648438},{"word":"and ","start":115.03721264648438,"end":115.38204028320312},{"word":"I’ll ","start":115.38204028320312,"end":115.72686791992187},{"word":"send ","start":115.72686791992187,"end":116.0716953125},{"word":"the ","start":116.0716953125,"end":116.41652294921874},{"word":"upload ","start":116.41652294921874,"end":116.7613505859375},{"word":"link ","start":116.7613505859375,"end":117.10617822265625},{"word":"to ","start":117.10617822265625,"end":117.451005859375},{"word":"this ","start":117.451005859375,"end":117.79583325195313},{"word":"number ","start":117.79583325195313,"end":118.14066088867187},{"word":"after ","start":118.14066088867187,"end":118.48548852539062},{"word":"our ","start":118.30633911132813,"end":118.65116674804688},{"word":"call.","start":118.30633911132813,"end":118.65116674804688},{"word":"\n\nOnce ","start":118.65116674804688,"end":118.995994140625},{"word":"you ","start":118.995994140625,"end":119.34082177734375},{"word":"get ","start":119.34082177734375,"end":119.6856494140625},{"word":"the ","start":119.6856494140625,"end":120.03047705078124},{"word":"text, ","start":120.03047705078124,"end":120.3753046875},{"word":"just ","start":120.3753046875,"end":120.72013208007813},{"word":"upload ","start":120.72013208007813,"end":121.06495971679688},{"word":"several ","start":121.06495971679688,"end":121.40978735351563},{"word":"clear ","start":121.40978735351563,"end":121.75461499023437},{"word":"photos ","start":121.75461499023437,"end":122.09944262695312},{"word":"from ","start":122.09944262695312,"end":122.44427001953125},{"word":"different ","start":122.44427001953125,"end":122.78909765625},{"word":"angles, ","start":122.78909765625,"end":123.13392529296875},{"word":"and ","start":123.13392529296875,"end":123.4787529296875},{"word":"if ","start":123.4787529296875,"end":123.82358056640625},{"word":"you ","start":123.82358056640625,"end":124.16840795898437},{"word":"can, ","start":124.16840795898437,"end":124.51323559570312},{"word":"include ","start":124.51323559570312,"end":124.85806323242187},{"word":"a ","start":124.85806323242187,"end":125.20289086914063},{"word":"tape ","start":125.20289086914063,"end":125.54771850585938},{"word":"measure ","start":125.54771850585938,"end":125.8925458984375},{"word":"or ","start":125.8925458984375,"end":126.23737353515625},{"word":"something ","start":126.23737353515625,"end":126.582201171875},{"word":"for ","start":126.582201171875,"end":126.92702880859375},{"word":"scale ","start":126.92702880859375,"end":127.27185620117187},{"word":"in ","start":127.27185620117187,"end":127.61668383789062},{"word":"a ","start":127.40858911132813,"end":127.75341674804687},{"word":"few ","start":127.40858911132813,"end":127.75341674804687},{"word":"shots.","start":127.40858911132813,"end":127.75341674804687},{"word":" The ","start":127.75341674804687,"end":128.098244140625},{"word":"more ","start":128.098244140625,"end":128.44307177734376},{"word":"details ","start":128.44307177734376,"end":128.7878994140625},{"word":"you ","start":128.7878994140625,"end":129.13272705078126},{"word":"provide, ","start":129.13272705078126,"end":129.4775546875},{"word":"the ","start":129.4775546875,"end":129.8223820800781},{"word":"more ","start":129.8223820800781,"end":130.16720971679686},{"word":"accurate ","start":130.16720971679686,"end":130.51203735351564},{"word":"your ","start":130.51203735351564,"end":130.85686499023439},{"word":"estimate ","start":130.85686499023439,"end":131.20169262695313},{"word":"will ","start":131.20169262695313,"end":131.54652001953124},{"word":"be.\n","start":131.54652001953124,"end":131.89134765625},{"word":"\nIs ","start":131.89134765625,"end":132.23617529296874},{"word":"there ","start":132.23617529296874,"end":132.5810029296875},{"word":"a ","start":132.5810029296875,"end":132.92583056640626},{"word":"particular ","start":132.92583056640626,"end":133.27065795898437},{"word":"timeline ","start":133.27065795898437,"end":133.61548559570312},{"word":"you’re ","start":133.61548559570312,"end":133.96031323242187},{"word":"hoping ","start":133.96031323242187,"end":134.30514086914062},{"word":"to ","start":134.30514086914062,"end":134.64996850585936},{"word":"have ","start":134.64996850585936,"end":134.9947958984375},{"word":"the ","start":134.9947958984375,"end":135.33962353515625},{"word":"repairs ","start":135.031880859375,"end":135.37670825195312},{"word":"done ","start":135.031880859375,"end":135.37670825195312},{"word":"by, ","start":135.031880859375,"end":135.37670825195312},{"word":"or ","start":135.031880859375,"end":135.37670825195312},{"word":"is ","start":135.031880859375,"end":135.37670825195312},{"word":"it ","start":135.031880859375,"end":135.37670825195312},{"word":"flexible?","start":135.031880859375,"end":135.37670825195312}],"metadata":{"response_id":10}},{"role":"user","content":"Flexible. ","words":[{"word":"Flexible. ","start":136.38899999999998,"end":137.029}]},{"role":"agent","content":"Got it, thanks for letting me know. You’ll receive that text message shortly—just upload the photos whenever it’s convenient for you. A member of the Instant Pavers team will review everything and follow up with you soon.\n\nThanks again for calling, Mocha.Have a great day!","words":[{"word":"Got ","start":138.521,"end":138.86582763671876},{"word":"it, ","start":138.86582763671876,"end":139.2106552734375},{"word":"thanks ","start":139.2106552734375,"end":139.55548266601562},{"word":"for ","start":139.44167236328124,"end":139.7865},{"word":"letting ","start":139.44167236328124,"end":139.7865},{"word":"me ","start":139.44167236328124,"end":139.7865},{"word":"know. ","start":139.44167236328124,"end":139.7865},{"word":"You’ll ","start":139.7865,"end":140.13132763671874},{"word":"receive ","start":140.13132763671874,"end":140.4761552734375},{"word":"that ","start":140.4761552734375,"end":140.82098266601562},{"word":"text ","start":140.82098266601562,"end":141.16581030273437},{"word":"message ","start":141.16581030273437,"end":141.51063793945312},{"word":"shortly—just ","start":141.51063793945312,"end":141.85546557617187},{"word":"upload ","start":141.85546557617187,"end":142.2002932128906},{"word":"the ","start":142.2002932128906,"end":142.54512060546875},{"word":"photos ","start":142.54512060546875,"end":142.8899482421875},{"word":"whenever ","start":142.8899482421875,"end":143.23477587890625},{"word":"it’s ","start":143.23477587890625,"end":143.579603515625},{"word":"convenient ","start":143.579603515625,"end":143.92443115234374},{"word":"for ","start":143.92443115234374,"end":144.26925854492188},{"word":"you. ","start":144.26925854492188,"end":144.61408618164063},{"word":"A ","start":144.95295825195313,"end":145.29778588867188},{"word":"member ","start":145.29778588867188,"end":145.64261352539063},{"word":"of ","start":145.64261352539063,"end":145.98744116210938},{"word":"the ","start":145.98744116210938,"end":146.33226879882812},{"word":"Instant ","start":146.33226879882812,"end":146.67709619140626},{"word":"Pavers ","start":146.67709619140626,"end":147.021923828125},{"word":"team ","start":147.021923828125,"end":147.36675146484376},{"word":"will ","start":147.36675146484376,"end":147.7115791015625},{"word":"review ","start":147.7115791015625,"end":148.05640649414062},{"word":"everything ","start":148.05640649414062,"end":148.40123413085936},{"word":"and ","start":148.40123413085936,"end":148.7460617675781},{"word":"follow ","start":148.7460617675781,"end":149.0908894042969},{"word":"up ","start":149.0908894042969,"end":149.43571704101564},{"word":"with ","start":149.43571704101564,"end":149.78054443359375},{"word":"you ","start":149.78054443359375,"end":150.1253720703125},{"word":"soon.","start":150.1253720703125,"end":150.47019970703124},{"word":"\n\nThanks ","start":150.68829174804688,"end":151.033119140625},{"word":"again ","start":151.033119140625,"end":151.37794677734374},{"word":"for ","start":151.37794677734374,"end":151.7227744140625},{"word":"calling, ","start":151.7227744140625,"end":152.06760205078126},{"word":"Mocha.","start":151.82954736328125,"end":152.174375},{"word":"Have ","start":152.174375,"end":152.51920263671875},{"word":"a ","start":152.51920263671875,"end":152.8640302734375},{"word":"great ","start":152.58421411132812,"end":152.92904174804687},{"word":"day!","start":152.58421411132812,"end":152.92904174804687}],"metadata":{"response_id":11}},{"role":"user","content":"Bye bye. ","words":[{"word":"Bye ","start":154.48899999999998,"end":154.72899999999998},{"word":"bye. ","start":154.72899999999998,"end":154.96899}]},{"role":"agent","content":"Thanks again for reaching out to Instant Pavers. Take care ","words":[{"word":"Thanks ","start":156.466,"end":156.81082763671876},{"word":"again ","start":156.81082763671876,"end":157.1556552734375},{"word":"for ","start":157.1556552734375,"end":157.5004826660156},{"word":"reaching ","start":157.5004826660156,"end":157.84531030273436},{"word":"out ","start":157.84531030273436,"end":158.19013793945314},{"word":"to ","start":158.19013793945314,"end":158.53496557617189},{"word":"Instant ","start":158.36192236328125,"end":158.70675},{"word":"Pavers. ","start":158.36192236328125,"end":158.70675},{"word":"Take ","start":158.70675,"end":159.05157763671875},{"word":"care ","start":159.05157763671875,"end":159.3964052734375}],"metadata":{"response_id":13}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9e72017526a1d951db32bddb7c2a4c0efe6a7bbb2fd64946adba92dadad8bf7e/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":891,"p90":1219.5999999999995,"p95":1530.7999999999997,"p99":1779.76,"min":3,"max":1842,"num":9,"sum":8175,"values":[3,784,923,805,1842,891,833,1030,1064]},"e2e":{"p50":1421.4990234375,"p90":2337.4014648437496,"p95":2641.203173828125,"p99":2884.2445410156247,"min":1129,"max":2945.0048828125,"num":8,"sum":12796.014892578125,"values":[1129,1350.998046875,1144.001953125,2077,2945.0048828125,1161,1492,1497.010009765625]},"tts":{"p50":208,"p90":240.99999999999997,"p95":261,"p99":277,"min":135,"max":281,"num":9,"sum":1829,"values":[208,187,281,231,135,223,230,196,138]},"asr":{"p50":125.5,"p90":289.2,"p95":308.09999999999997,"p99":323.21999999999997,"min":59,"max":327,"num":8,"sum":1325,"values":[130,121,83,86,327,59,246,273]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":14.666672},{"product":"platform_tts","unit_price":0.025,"cost":4},{"product":"gpt_4_1","unit_price":0.075,"cost":12},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":160,"total_duration_unit_price":0.1916667,"combined_cost":32.166672},"call_analysis":{"call_summary":"The caller, Mocha, requested an online estimate for paver repair on their back porch at 8415 Rocco Drive, Sarasota. The agent explained the process for submitting photos and confirmed the contact details. The call ended positively with all necessary information collected.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Mocha","property_address":"8415 Rocco Drive, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"The caller needs paver repair on their back porch because the pavers do not look good anymore, though the specific issue is unclear."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1377,1410,1478,1506,1541,1637,1648,1652,1689,1731,1857,1882,1928],"average":1641.2307692307693,"num_requests":13},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780519804038}

2026-06-03T14:55:52-06:00
{"event":"call_started","call":{"call_id":"call_935044302dfa3faec8f4bd975d5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780520151858,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780520151858}

2026-06-03T14:58:02-06:00
{"event":"call_ended","call":{"call_id":"call_935044302dfa3faec8f4bd975d5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780520151858,"end_timestamp":1780520280353,"duration_ms":128495,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How \nUser: Hey, Mac. \nAgent: may I help you?\nUser: I need a quote. \nUser: on re repairing my pay in Sarasota \nUser: I heard you could do an online estimate if I sent you pictures. \nAgent: Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?\nUser: It's a patio. \nUser: And there's sunken pavers. \nAgent: Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?\nUser: Darren. And this phone number. \nAgent: Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.\nUser: The address is eight six four one Hamster Drive. \nAgent: Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, \nUser: (inaudible speech)\nAgent: and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: Nope. That's all. Thank you. \nAgent: Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"886269d1f78e4d6d","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\"}","time_sec":128.491,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":717,"p90":1767.6999999999996,"p95":2184.849999999999,"p99":2518.57,"min":3,"max":2602,"num":10,"sum":9288,"values":[3,638,836,647,622,769,831,665,1675,2602]},"e2e":{"p50":1892.99951171875,"p90":2792.0030517578125,"p95":2839.5045776367188,"p99":2877.5057983398438,"min":1465,"max":2887.006103515625,"num":6,"sum":12302.005126953125,"values":[1721.9990234375,1465,1467,2064,2697,2887.006103515625]},"tts":{"p50":181,"p90":224.4,"p95":226.2,"p99":227.64,"min":153,"max":228,"num":10,"sum":1847,"values":[168,198,164,196,183,228,224,153,179,154]},"asr":{"p50":196.5,"p90":344,"p95":386.5,"p99":420.5,"min":114,"max":429,"num":6,"sum":1348,"values":[153,429,259,172,221,114]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.8250043},{"product":"platform_tts","unit_price":0.025,"cost":3.225},{"product":"gpt_4_1","unit_price":0.075,"cost":9.675},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":129,"total_duration_unit_price":0.1916667,"combined_cost":26.2250043},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1392,1374,1407,1409,1428,1462,1504,1623,1688,1737,1740,1787],"average":1545.9166666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"886269d1f78e4d6d","name":"end_call","type":"end_call","start_time_sec":128.491}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780520280353}

2026-06-03T14:58:02-06:00
{"event":"call_analyzed","call":{"call_id":"call_935044302dfa3faec8f4bd975d5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780520151858,"end_timestamp":1780520280353,"duration_ms":128495,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How \nUser: Hey, Mac. \nAgent: may I help you?\nUser: I need a quote. \nUser: on re repairing my pay in Sarasota \nUser: I heard you could do an online estimate if I sent you pictures. \nAgent: Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?\nUser: It's a patio. \nUser: And there's sunken pavers. \nAgent: Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?\nUser: Darren. And this phone number. \nAgent: Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.\nUser: The address is eight six four one Hamster Drive. \nAgent: Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, \nUser: (inaudible speech)\nAgent: and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: Nope. That's all. Thank you. \nAgent: Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"886269d1f78e4d6d","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\"}","time_sec":128.491,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":717,"p90":1767.6999999999996,"p95":2184.849999999999,"p99":2518.57,"min":3,"max":2602,"num":10,"sum":9288,"values":[3,638,836,647,622,769,831,665,1675,2602]},"e2e":{"p50":1892.99951171875,"p90":2792.0030517578125,"p95":2839.5045776367188,"p99":2877.5057983398438,"min":1465,"max":2887.006103515625,"num":6,"sum":12302.005126953125,"values":[1721.9990234375,1465,1467,2064,2697,2887.006103515625]},"tts":{"p50":181,"p90":224.4,"p95":226.2,"p99":227.64,"min":153,"max":228,"num":10,"sum":1847,"values":[168,198,164,196,183,228,224,153,179,154]},"asr":{"p50":196.5,"p90":344,"p95":386.5,"p99":420.5,"min":114,"max":429,"num":6,"sum":1348,"values":[153,429,259,172,221,114]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.8250043},{"product":"platform_tts","unit_price":0.025,"cost":3.225},{"product":"gpt_4_1","unit_price":0.075,"cost":9.675},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":129,"total_duration_unit_price":0.1916667,"combined_cost":26.2250043},"call_analysis":{"call_summary":"The caller, Darren, requested an online estimate for repairing sunken pavers on his patio in Sarasota. The agent explained the process for submitting photos and collected Darren's name, phone number, and property address. The call concluded with instructions for Darren to upload photos for the estimate.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Darren","property_address":"8641 Hamster Drive, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of sunken pavers on a patio."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1392,1374,1407,1409,1428,1462,1504,1623,1688,1737,1740,1787],"average":1545.9166666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"886269d1f78e4d6d","name":"end_call","type":"end_call","start_time_sec":128.491}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780520282732}

2026-06-03T14:58:08-06:00
{"event":"call_analyzed","call":{"call_id":"call_935044302dfa3faec8f4bd975d5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780520151858,"end_timestamp":1780520280353,"duration_ms":128495,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How \nUser: Hey, Mac. \nAgent: may I help you?\nUser: I need a quote. \nUser: on re repairing my pay in Sarasota \nUser: I heard you could do an online estimate if I sent you pictures. \nAgent: Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?\nUser: It's a patio. \nUser: And there's sunken pavers. \nAgent: Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?\nUser: Darren. And this phone number. \nAgent: Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.\nUser: The address is eight six four one Hamster Drive. \nAgent: Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, \nUser: (inaudible speech)\nAgent: and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: Nope. That's all. Thank you. \nAgent: Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"886269d1f78e4d6d","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\"}","time_sec":128.491,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":717,"p90":1767.6999999999996,"p95":2184.849999999999,"p99":2518.57,"min":3,"max":2602,"num":10,"sum":9288,"values":[3,638,836,647,622,769,831,665,1675,2602]},"e2e":{"p50":1892.99951171875,"p90":2792.0030517578125,"p95":2839.5045776367188,"p99":2877.5057983398438,"min":1465,"max":2887.006103515625,"num":6,"sum":12302.005126953125,"values":[1721.9990234375,1465,1467,2064,2697,2887.006103515625]},"tts":{"p50":181,"p90":224.4,"p95":226.2,"p99":227.64,"min":153,"max":228,"num":10,"sum":1847,"values":[168,198,164,196,183,228,224,153,179,154]},"asr":{"p50":196.5,"p90":344,"p95":386.5,"p99":420.5,"min":114,"max":429,"num":6,"sum":1348,"values":[153,429,259,172,221,114]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.8250043},{"product":"platform_tts","unit_price":0.025,"cost":3.225},{"product":"gpt_4_1","unit_price":0.075,"cost":9.675},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":129,"total_duration_unit_price":0.1916667,"combined_cost":26.2250043},"call_analysis":{"call_summary":"The caller, Darren, requested an online estimate for repairing sunken pavers on his patio in Sarasota. The agent explained the process for submitting photos and collected Darren's name, phone number, and property address. The call concluded with instructions for Darren to upload photos for the estimate.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Darren","property_address":"8641 Hamster Drive, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of sunken pavers on a patio."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1392,1374,1407,1409,1428,1462,1504,1623,1688,1737,1740,1787],"average":1545.9166666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"886269d1f78e4d6d","name":"end_call","type":"end_call","start_time_sec":128.491}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780520282732}

2026-06-03T14:58:13-06:00
{"event":"call_analyzed","call":{"call_id":"call_935044302dfa3faec8f4bd975d5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780520151858,"end_timestamp":1780520280353,"duration_ms":128495,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How \nUser: Hey, Mac. \nAgent: may I help you?\nUser: I need a quote. \nUser: on re repairing my pay in Sarasota \nUser: I heard you could do an online estimate if I sent you pictures. \nAgent: Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?\nUser: It's a patio. \nUser: And there's sunken pavers. \nAgent: Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?\nUser: Darren. And this phone number. \nAgent: Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.\nUser: The address is eight six four one Hamster Drive. \nAgent: Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, \nUser: (inaudible speech)\nAgent: and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?\nUser: Nope. That's all. Thank you. \nAgent: Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How ","words":[{"word":"Thank ","start":0.173,"end":0.51782763671875},{"word":"you ","start":0.51782763671875,"end":0.8626552734375},{"word":"for ","start":0.8626552734375,"end":1.207482666015625},{"word":"calling ","start":1.207482666015625,"end":1.552310302734375},{"word":"Instant ","start":1.552310302734375,"end":1.897137939453125},{"word":"Pavers. ","start":1.709005859375,"end":2.053833251953125},{"word":"This ","start":2.053833251953125,"end":2.398660888671875},{"word":"is ","start":2.398660888671875,"end":2.743488525390625},{"word":"Mac ","start":2.743488525390625,"end":3.088316162109375},{"word":"the ","start":3.088316162109375,"end":3.433143798828125},{"word":"Digital ","start":3.433143798828125,"end":3.77797119140625},{"word":"Assistant. ","start":3.77797119140625,"end":4.122798828125},{"word":"How ","start":5.21175,"end":5.55657763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":5.5969999999999995,"end":5.997},{"word":"Mac. ","start":5.997,"end":6.157}]},{"role":"agent","content":"may I help you?","words":[{"word":"may ","start":5.55657763671875,"end":5.9014052734375},{"word":"I ","start":5.9014052734375,"end":6.246232666015625},{"word":"help ","start":5.94667236328125,"end":6.2915},{"word":"you?","start":5.94667236328125,"end":6.2915}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quote. ","words":[{"word":"I ","start":7.026999999999999,"end":7.2669999999999995},{"word":"need ","start":7.2669999999999995,"end":7.507},{"word":"a ","start":7.507,"end":7.667},{"word":"quote. ","start":7.667,"end":7.907}]},{"role":"user","content":"on re repairing my pay in Sarasota ","words":[{"word":"on ","start":8.227,"end":8.626999999999999},{"word":"re ","start":9.697001,"end":10.017},{"word":"repairing ","start":10.977,"end":11.616999999999999},{"word":"my ","start":11.616999999999999,"end":11.857},{"word":"pay ","start":11.857,"end":12.257},{"word":"in ","start":14.087000999999999,"end":14.647},{"word":"Sarasota ","start":14.647,"end":15.287001}]},{"role":"user","content":"I heard you could do an online estimate if I sent you pictures. ","words":[{"word":"I ","start":16.687,"end":17.007},{"word":"heard ","start":17.007,"end":17.247},{"word":"you ","start":17.247,"end":17.407},{"word":"could ","start":17.407,"end":17.647000000000002},{"word":"do ","start":17.647000000000002,"end":17.807001000000003},{"word":"an ","start":17.807001000000003,"end":18.127000000000002},{"word":"online ","start":18.127000000000002,"end":18.847},{"word":"estimate ","start":18.847,"end":19.407},{"word":"if ","start":19.407,"end":19.727001},{"word":"I ","start":19.727001,"end":19.887001},{"word":"sent ","start":19.887001,"end":20.127000000000002},{"word":"you ","start":20.127000000000002,"end":20.287000000000003},{"word":"pictures. ","start":20.287000000000003,"end":20.767000000000003}]},{"role":"agent","content":"Yes, we can often provide an online estimate if you send us some clear photos of your paver repair project. Could you tell me a little more about what needs to be repaired? For example, is it a driveway, patio, or another area?","words":[{"word":"Yes, ","start":22.232,"end":22.57682763671875},{"word":"we ","start":22.57682763671875,"end":22.9216552734375},{"word":"can ","start":22.9216552734375,"end":23.266482666015627},{"word":"often ","start":23.266482666015627,"end":23.611310302734374},{"word":"provide ","start":23.611310302734374,"end":23.956137939453125},{"word":"an ","start":23.956137939453125,"end":24.300965576171876},{"word":"online ","start":24.300965576171876,"end":24.645793212890624},{"word":"estimate ","start":24.645793212890624,"end":24.99062060546875},{"word":"if ","start":24.99062060546875,"end":25.3354482421875},{"word":"you ","start":25.3354482421875,"end":25.68027587890625},{"word":"send ","start":25.68027587890625,"end":26.025103515625},{"word":"us ","start":26.025103515625,"end":26.36993115234375},{"word":"some ","start":26.36993115234375,"end":26.714758544921875},{"word":"clear ","start":26.714758544921875,"end":27.059586181640626},{"word":"photos ","start":27.059586181640626,"end":27.404413818359377},{"word":"of ","start":27.19292236328125,"end":27.53775},{"word":"your ","start":27.19292236328125,"end":27.53775},{"word":"paver ","start":27.19292236328125,"end":27.53775},{"word":"repair ","start":27.19292236328125,"end":27.53775},{"word":"project. ","start":27.19292236328125,"end":27.53775},{"word":"Could ","start":27.53775,"end":27.88257763671875},{"word":"you ","start":27.88257763671875,"end":28.2274052734375},{"word":"tell ","start":28.2274052734375,"end":28.572232666015626},{"word":"me ","start":28.572232666015626,"end":28.917060302734374},{"word":"a ","start":28.917060302734374,"end":29.261887939453125},{"word":"little ","start":29.261887939453125,"end":29.606715576171876},{"word":"more ","start":29.606715576171876,"end":29.951543212890623},{"word":"about ","start":29.770339111328123,"end":30.115166748046875},{"word":"what ","start":29.770339111328123,"end":30.115166748046875},{"word":"needs ","start":29.770339111328123,"end":30.115166748046875},{"word":"to ","start":29.770339111328123,"end":30.115166748046875},{"word":"be ","start":29.770339111328123,"end":30.115166748046875},{"word":"repaired? ","start":29.770339111328123,"end":30.115166748046875},{"word":"For ","start":30.115166748046875,"end":30.459994140625},{"word":"example, ","start":30.459994140625,"end":30.80482177734375},{"word":"is ","start":30.80482177734375,"end":31.1496494140625},{"word":"it ","start":31.1496494140625,"end":31.49447705078125},{"word":"a ","start":31.49447705078125,"end":31.8393046875},{"word":"driveway, ","start":31.8393046875,"end":32.18413208007812},{"word":"patio, ","start":32.18413208007812,"end":32.52895971679688},{"word":"or ","start":32.52895971679688,"end":32.873787353515624},{"word":"another ","start":32.873787353515624,"end":33.21861499023437},{"word":"area?","start":33.067589111328125,"end":33.41241674804687}],"metadata":{"response_id":5}},{"role":"user","content":"It's a patio. ","words":[{"word":"It's ","start":34.787,"end":35.186996},{"word":"a ","start":35.186996,"end":35.266999999999996},{"word":"patio. ","start":35.266999999999996,"end":35.746998}]},{"role":"user","content":"And there's sunken pavers. ","words":[{"word":"And ","start":36.647003,"end":36.967003},{"word":"there's ","start":36.967003,"end":37.287003},{"word":"sunken ","start":37.287003,"end":37.687},{"word":"pavers. ","start":37.687,"end":38.247}]},{"role":"agent","content":"Thanks for sharing that. Sunken pavers on a patio are something we handle often. For the online estimate, after our call, you'll get a text message with a secure link to upload photos of the patio. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few of them. That helps us give you a more accurate estimate.\n\nCould I get your name and the best phone number to send the upload link to?","words":[{"word":"Thanks ","start":39.714,"end":40.05882763671875},{"word":"for ","start":40.05882763671875,"end":40.4036552734375},{"word":"sharing ","start":40.4036552734375,"end":40.748482666015626},{"word":"that.","start":40.49533911132813,"end":40.840166748046876},{"word":" Sunken ","start":40.840166748046876,"end":41.184994140625},{"word":"pavers ","start":41.184994140625,"end":41.52982177734375},{"word":"on ","start":41.52982177734375,"end":41.8746494140625},{"word":"a ","start":41.8746494140625,"end":42.21947705078125},{"word":"patio ","start":42.21947705078125,"end":42.5643046875},{"word":"are ","start":42.5643046875,"end":42.90913208007812},{"word":"something ","start":42.90913208007812,"end":43.25395971679688},{"word":"we ","start":43.25395971679688,"end":43.598787353515625},{"word":"handle ","start":43.598787353515625,"end":43.94361499023437},{"word":"often. ","start":43.94361499023437,"end":44.28844262695313},{"word":"For ","start":44.50891674804687,"end":44.853744140625},{"word":"the ","start":44.853744140625,"end":45.19857177734375},{"word":"online ","start":45.19857177734375,"end":45.5433994140625},{"word":"estimate, ","start":45.5433994140625,"end":45.88822705078125},{"word":"after ","start":45.88822705078125,"end":46.2330546875},{"word":"our ","start":46.2330546875,"end":46.577882080078126},{"word":"call, ","start":46.577882080078126,"end":46.922709716796874},{"word":"you'll ","start":46.922709716796874,"end":47.26753735351563},{"word":"get ","start":47.26753735351563,"end":47.612364990234376},{"word":"a ","start":47.612364990234376,"end":47.95719262695312},{"word":"text ","start":47.95719262695312,"end":48.30202001953125},{"word":"message ","start":48.30202001953125,"end":48.64684765625},{"word":"with ","start":48.64684765625,"end":48.99167529296875},{"word":"a ","start":48.99167529296875,"end":49.3365029296875},{"word":"secure ","start":49.3365029296875,"end":49.68133056640625},{"word":"link ","start":49.68133056640625,"end":50.02615795898438},{"word":"to ","start":50.02615795898438,"end":50.370985595703125},{"word":"upload ","start":50.120005859375,"end":50.464833251953124},{"word":"photos ","start":50.120005859375,"end":50.464833251953124},{"word":"of ","start":50.120005859375,"end":50.464833251953124},{"word":"the ","start":50.120005859375,"end":50.464833251953124},{"word":"patio. ","start":50.120005859375,"end":50.464833251953124},{"word":"If ","start":50.464833251953124,"end":50.80966088867188},{"word":"you ","start":50.80966088867188,"end":51.154488525390626},{"word":"can, ","start":51.154488525390626,"end":51.49931616210937},{"word":"please ","start":51.49931616210937,"end":51.84414379882813},{"word":"take ","start":51.84414379882813,"end":52.18897119140625},{"word":"several ","start":52.18897119140625,"end":52.533798828125},{"word":"clear ","start":52.533798828125,"end":52.87862646484375},{"word":"pictures ","start":52.87862646484375,"end":53.2234541015625},{"word":"from ","start":53.2234541015625,"end":53.56828149414063},{"word":"different ","start":53.56828149414063,"end":53.913109130859375},{"word":"angles, ","start":53.913109130859375,"end":54.25793676757812},{"word":"and ","start":54.25793676757812,"end":54.60276440429688},{"word":"if ","start":54.60276440429688,"end":54.947592041015625},{"word":"possible, ","start":54.947592041015625,"end":55.29241943359375},{"word":"include ","start":55.29241943359375,"end":55.6372470703125},{"word":"a ","start":55.6372470703125,"end":55.98207470703125},{"word":"tape ","start":55.98207470703125,"end":56.32690234375},{"word":"measure ","start":56.32690234375,"end":56.67172998046875},{"word":"or ","start":56.67172998046875,"end":57.01655737304687},{"word":"something ","start":57.01655737304687,"end":57.36138500976563},{"word":"for ","start":57.36138500976563,"end":57.706212646484374},{"word":"size ","start":57.50396411132812,"end":57.84879174804688},{"word":"reference ","start":57.50396411132812,"end":57.84879174804688},{"word":"in ","start":57.50396411132812,"end":57.84879174804688},{"word":"a ","start":57.50396411132812,"end":57.84879174804688},{"word":"few ","start":57.50396411132812,"end":57.84879174804688},{"word":"of ","start":57.50396411132812,"end":57.84879174804688},{"word":"them. ","start":57.50396411132812,"end":57.84879174804688},{"word":"That ","start":57.84879174804688,"end":58.193619140625},{"word":"helps ","start":58.193619140625,"end":58.53844677734375},{"word":"us ","start":58.53844677734375,"end":58.8832744140625},{"word":"give ","start":58.8832744140625,"end":59.22810205078125},{"word":"you ","start":59.22810205078125,"end":59.5729296875},{"word":"a ","start":59.5729296875,"end":59.917757080078125},{"word":"more ","start":59.791130859375,"end":60.13595825195313},{"word":"accurate ","start":59.791130859375,"end":60.13595825195313},{"word":"estimate.","start":59.791130859375,"end":60.13595825195313},{"word":"\n\nCould ","start":60.13595825195313,"end":60.480785888671875},{"word":"I ","start":60.480785888671875,"end":60.82561352539062},{"word":"get ","start":60.82561352539062,"end":61.17044116210938},{"word":"your ","start":61.17044116210938,"end":61.515268798828124},{"word":"name ","start":61.515268798828124,"end":61.86009619140625},{"word":"and ","start":61.86009619140625,"end":62.204923828125},{"word":"the ","start":62.204923828125,"end":62.54975146484375},{"word":"best ","start":62.54975146484375,"end":62.8945791015625},{"word":"phone ","start":62.8945791015625,"end":63.239406494140624},{"word":"number ","start":63.239406494140624,"end":63.58423413085937},{"word":"to ","start":63.58423413085937,"end":63.929061767578126},{"word":"send ","start":63.929061767578126,"end":64.27388940429688},{"word":"the ","start":64.27388940429688,"end":64.61871704101563},{"word":"upload ","start":64.36546411132812,"end":64.71029174804687},{"word":"link ","start":64.36546411132812,"end":64.71029174804687},{"word":"to?","start":64.36546411132812,"end":64.71029174804687}],"metadata":{"response_id":7}},{"role":"user","content":"Darren. And this phone number. ","words":[{"word":"Darren. ","start":66.167,"end":66.647},{"word":"And ","start":67.137005,"end":67.537},{"word":"this ","start":67.537,"end":67.857},{"word":"phone ","start":67.857,"end":68.177},{"word":"number. ","start":68.177,"end":68.417}]},{"role":"agent","content":"Thanks, Darren. I’ll send the upload link to this number after our call. Could you also share the property address in Sarasota where the patio is located? That way, our team will have all the details they need.","words":[{"word":"Thanks, ","start":70.481,"end":70.82582763671876},{"word":"Darren. ","start":70.82582763671876,"end":71.1706552734375},{"word":"I’ll ","start":71.42141674804688,"end":71.766244140625},{"word":"send ","start":71.766244140625,"end":72.11107177734375},{"word":"the ","start":72.11107177734375,"end":72.4558994140625},{"word":"upload ","start":72.4558994140625,"end":72.80072705078125},{"word":"link ","start":72.80072705078125,"end":73.1455546875},{"word":"to ","start":73.1455546875,"end":73.49038208007812},{"word":"this ","start":73.49038208007812,"end":73.83520971679687},{"word":"number ","start":73.83520971679687,"end":74.18003735351563},{"word":"after ","start":74.18003735351563,"end":74.52486499023438},{"word":"our ","start":74.52486499023438,"end":74.86969262695312},{"word":"call. ","start":74.86969262695312,"end":75.21452001953125},{"word":"Could ","start":75.241125,"end":75.58595263671874},{"word":"you ","start":75.58595263671874,"end":75.9307802734375},{"word":"also ","start":75.9307802734375,"end":76.27560766601563},{"word":"share ","start":76.27560766601563,"end":76.62043530273438},{"word":"the ","start":76.62043530273438,"end":76.96526293945313},{"word":"property ","start":76.96526293945313,"end":77.31009057617187},{"word":"address ","start":77.31009057617187,"end":77.65491821289062},{"word":"in ","start":77.65491821289062,"end":77.99974560546875},{"word":"Sarasota ","start":77.99974560546875,"end":78.3445732421875},{"word":"where ","start":78.3445732421875,"end":78.68940087890626},{"word":"the ","start":78.68940087890626,"end":79.034228515625},{"word":"patio ","start":79.034228515625,"end":79.37905615234375},{"word":"is ","start":79.284880859375,"end":79.62970825195312},{"word":"located? ","start":79.284880859375,"end":79.62970825195312},{"word":"That ","start":79.62970825195312,"end":79.97453588867188},{"word":"way, ","start":79.97453588867188,"end":80.31936352539063},{"word":"our ","start":80.31936352539063,"end":80.66419116210938},{"word":"team ","start":80.66419116210938,"end":81.00901879882812},{"word":"will ","start":81.00901879882812,"end":81.35384619140625},{"word":"have ","start":81.35384619140625,"end":81.698673828125},{"word":"all ","start":81.698673828125,"end":82.04350146484374},{"word":"the ","start":81.93196411132813,"end":82.27679174804688},{"word":"details ","start":81.93196411132813,"end":82.27679174804688},{"word":"they ","start":81.93196411132813,"end":82.27679174804688},{"word":"need.","start":81.93196411132813,"end":82.27679174804688}],"metadata":{"response_id":8}},{"role":"user","content":"The address is eight six four one Hamster Drive. ","words":[{"word":"The ","start":84.277004,"end":84.597004},{"word":"address ","start":84.597004,"end":85.15700000000001},{"word":"is ","start":85.15700000000001,"end":85.477},{"word":"eight ","start":85.647,"end":86.04700000000001},{"word":"six ","start":86.15700000000001,"end":86.717},{"word":"four ","start":86.717,"end":87.277004},{"word":"one ","start":87.277004,"end":87.677},{"word":"Hamster ","start":89.227,"end":89.946995},{"word":"Drive. ","start":89.946995,"end":90.507}]},{"role":"agent","content":"Got it—8641 Hamster Drive in Sarasota. Once you receive the text, just upload several photos of the patio, especially the sunken areas, ","words":[{"word":"Got ","start":93.204,"end":93.54882763671876},{"word":"it—8641 ","start":93.54882763671876,"end":93.8936552734375},{"word":"Hamster ","start":93.8936552734375,"end":94.23848266601563},{"word":"Drive ","start":94.23848266601563,"end":94.58331030273438},{"word":"in ","start":94.58331030273438,"end":94.92813793945312},{"word":"Sarasota.","start":94.92813793945312,"end":95.27296557617187},{"word":" Once ","start":96.83791674804688,"end":97.182744140625},{"word":"you ","start":97.182744140625,"end":97.52757177734375},{"word":"receive ","start":97.52757177734375,"end":97.8723994140625},{"word":"the ","start":97.8723994140625,"end":98.21722705078125},{"word":"text, ","start":98.21722705078125,"end":98.5620546875},{"word":"just ","start":98.5620546875,"end":98.90688208007812},{"word":"upload ","start":98.90688208007812,"end":99.25170971679688},{"word":"several ","start":99.25170971679688,"end":99.59653735351563},{"word":"photos ","start":99.59653735351563,"end":99.94136499023438},{"word":"of ","start":99.94136499023438,"end":100.28619262695312},{"word":"the ","start":100.28619262695312,"end":100.63102001953125},{"word":"patio, ","start":100.63102001953125,"end":100.97584765625},{"word":"especially ","start":100.97584765625,"end":101.32067529296874},{"word":"the ","start":101.32067529296874,"end":101.6655029296875},{"word":"sunken ","start":101.6655029296875,"end":102.01033056640625},{"word":"areas, ","start":102.01033056640625,"end":102.35515795898438}],"metadata":{"response_id":9}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":102.6833123,"end":102.6833123}]},{"role":"agent","content":"and include a tape measure or something for scale if you can. The more details you provide, the more accurate your estimate will be.\n\nIs there a particular timeline you’re hoping to have the repairs done, or is it flexible?","words":[{"word":"and ","start":102.35515795898438,"end":102.69998559570313},{"word":"include ","start":102.69998559570313,"end":103.04481323242187},{"word":"a ","start":103.04481323242187,"end":103.38964086914062},{"word":"tape ","start":103.38964086914062,"end":103.73446850585937},{"word":"measure ","start":103.73446850585937,"end":104.0792958984375},{"word":"or ","start":104.0792958984375,"end":104.42412353515626},{"word":"something ","start":104.42412353515626,"end":104.768951171875},{"word":"for ","start":104.768951171875,"end":105.11377880859375},{"word":"scale ","start":105.03804736328125,"end":105.382875},{"word":"if ","start":105.03804736328125,"end":105.382875},{"word":"you ","start":105.03804736328125,"end":105.382875},{"word":"can.","start":105.03804736328125,"end":105.382875},{"word":" The ","start":105.382875,"end":105.72770263671875},{"word":"more ","start":105.72770263671875,"end":106.0725302734375},{"word":"details ","start":106.0725302734375,"end":106.41735766601562},{"word":"you ","start":106.41735766601562,"end":106.76218530273438},{"word":"provide, ","start":106.76218530273438,"end":107.10701293945313},{"word":"the ","start":107.10701293945313,"end":107.45184057617188},{"word":"more ","start":107.45184057617188,"end":107.79666821289062},{"word":"accurate ","start":107.79666821289062,"end":108.14149560546875},{"word":"your ","start":108.14149560546875,"end":108.4863232421875},{"word":"estimate ","start":108.4863232421875,"end":108.83115087890624},{"word":"will ","start":108.83115087890624,"end":109.175978515625},{"word":"be.\n","start":109.175978515625,"end":109.52080615234375},{"word":"\nIs ","start":109.52080615234375,"end":109.86563354492188},{"word":"there ","start":109.86563354492188,"end":110.21046118164062},{"word":"a ","start":110.21046118164062,"end":110.55528881835937},{"word":"particular ","start":110.55528881835937,"end":110.90011645507812},{"word":"timeline ","start":110.90011645507812,"end":111.24494384765624},{"word":"you’re ","start":111.24494384765624,"end":111.589771484375},{"word":"hoping ","start":111.589771484375,"end":111.93459912109375},{"word":"to ","start":111.93459912109375,"end":112.2794267578125},{"word":"have ","start":112.2794267578125,"end":112.62425439453125},{"word":"the ","start":112.62425439453125,"end":112.96908178710937},{"word":"repairs ","start":112.96908178710937,"end":113.31390942382812},{"word":"done, ","start":113.25342236328125,"end":113.59825},{"word":"or ","start":113.25342236328125,"end":113.59825},{"word":"is ","start":113.25342236328125,"end":113.59825},{"word":"it ","start":113.25342236328125,"end":113.59825},{"word":"flexible?","start":113.25342236328125,"end":113.59825}],"metadata":{"response_id":9}},{"role":"user","content":"Nope. That's all. Thank you. ","words":[{"word":"Nope. ","start":114.397,"end":114.95700000000001},{"word":"That's ","start":114.95700000000001,"end":115.196995},{"word":"all. ","start":115.196995,"end":115.51699500000001},{"word":"Thank ","start":115.51699500000001,"end":115.677},{"word":"you. ","start":115.677,"end":115.836994}]},{"role":"agent","content":"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thank ","start":118.724,"end":119.06882763671875},{"word":"you, ","start":119.06882763671875,"end":119.4136552734375},{"word":"Darren. ","start":119.21508911132813,"end":119.55991674804687},{"word":"Watch ","start":119.55991674804687,"end":119.904744140625},{"word":"for ","start":119.904744140625,"end":120.24957177734375},{"word":"a ","start":120.24957177734375,"end":120.5943994140625},{"word":"text ","start":120.5943994140625,"end":120.93922705078126},{"word":"message ","start":120.93922705078126,"end":121.2840546875},{"word":"with ","start":121.2840546875,"end":121.62888208007813},{"word":"the ","start":121.62888208007813,"end":121.97370971679688},{"word":"upload ","start":121.97370971679688,"end":122.31853735351562},{"word":"link, ","start":122.31853735351562,"end":122.66336499023437},{"word":"and ","start":122.66336499023437,"end":123.00819262695312},{"word":"please ","start":123.00819262695312,"end":123.35302001953124},{"word":"send ","start":123.35302001953124,"end":123.69784765625},{"word":"your ","start":123.69784765625,"end":124.04267529296875},{"word":"patio ","start":123.85908911132813,"end":124.20391674804688},{"word":"photos ","start":123.85908911132813,"end":124.20391674804688},{"word":"when ","start":123.85908911132813,"end":124.20391674804688},{"word":"you ","start":123.85908911132813,"end":124.20391674804688},{"word":"can. ","start":123.85908911132813,"end":124.20391674804688},{"word":"A ","start":124.20391674804688,"end":124.548744140625},{"word":"member ","start":124.548744140625,"end":124.89357177734375},{"word":"of ","start":124.89357177734375,"end":125.2383994140625},{"word":"the ","start":125.2383994140625,"end":125.58322705078125},{"word":"Instant ","start":125.58322705078125,"end":125.9280546875},{"word":"Pavers ","start":125.9280546875,"end":126.27288208007812},{"word":"team ","start":126.27288208007812,"end":126.61770971679688},{"word":"will ","start":126.61770971679688,"end":126.96253735351563},{"word":"review ","start":126.96253735351563,"end":127.30736499023438},{"word":"everything ","start":127.30736499023438,"end":127.65219262695312},{"word":"and ","start":127.34208911132812,"end":127.68691674804687},{"word":"follow ","start":127.34208911132812,"end":127.68691674804687},{"word":"up ","start":127.34208911132812,"end":127.68691674804687},{"word":"with ","start":127.34208911132812,"end":127.68691674804687},{"word":"you ","start":127.34208911132812,"end":127.68691674804687},{"word":"soon. ","start":127.34208911132812,"end":127.68691674804687},{"word":"Have ","start":127.68691674804687,"end":128.031744140625},{"word":"a ","start":128.031744140625,"end":128.37657177734374},{"word":"great ","start":128.096755859375,"end":128.44158325195312},{"word":"day!","start":128.096755859375,"end":128.44158325195312}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"886269d1f78e4d6d","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Darren. Watch for a text message with the upload link, and please send your patio photos when you can. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\"}","time_sec":128.491,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3d3a92948d45ba96e5fa45ed58dfe025bbd248172bdc9a0a8b6211801e300644/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":717,"p90":1767.6999999999996,"p95":2184.849999999999,"p99":2518.57,"min":3,"max":2602,"num":10,"sum":9288,"values":[3,638,836,647,622,769,831,665,1675,2602]},"e2e":{"p50":1892.99951171875,"p90":2792.0030517578125,"p95":2839.5045776367188,"p99":2877.5057983398438,"min":1465,"max":2887.006103515625,"num":6,"sum":12302.005126953125,"values":[1721.9990234375,1465,1467,2064,2697,2887.006103515625]},"tts":{"p50":181,"p90":224.4,"p95":226.2,"p99":227.64,"min":153,"max":228,"num":10,"sum":1847,"values":[168,198,164,196,183,228,224,153,179,154]},"asr":{"p50":196.5,"p90":344,"p95":386.5,"p99":420.5,"min":114,"max":429,"num":6,"sum":1348,"values":[153,429,259,172,221,114]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.8250043},{"product":"platform_tts","unit_price":0.025,"cost":3.225},{"product":"gpt_4_1","unit_price":0.075,"cost":9.675},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":129,"total_duration_unit_price":0.1916667,"combined_cost":26.2250043},"call_analysis":{"call_summary":"The caller, Darren, requested an online estimate for repairing sunken pavers on his patio in Sarasota. The agent explained the process for submitting photos and collected Darren's name, phone number, and property address. The call concluded with instructions for Darren to upload photos for the estimate.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Darren","property_address":"8641 Hamster Drive, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of sunken pavers on a patio."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1392,1374,1407,1409,1428,1462,1504,1623,1688,1737,1740,1787],"average":1545.9166666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"886269d1f78e4d6d","name":"end_call","type":"end_call","start_time_sec":128.491}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780520282732}

2026-06-03T15:12:16-06:00
{"event":"call_started","call":{"call_id":"call_eae05805394338f80c699fdc366","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780521136304,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780521136304}

2026-06-03T15:14:38-06:00
{"event":"call_analyzed","call":{"call_id":"call_eae05805394338f80c699fdc366","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780521136304,"end_timestamp":1780521275320,"duration_ms":139016,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need an estimate on a paver repair for my driveway. \nUser: Was hoping to get an online estimate. \nUser: The address is one six four five Fox Boulevard, That's in Sarasota. I need this done ASAP. \nUser: Um, I can provide photos. \nUser: Just tell me what else you need. \nAgent: Thanks for sharing your address and letting me know you can provide photos. For an online estimate, I’ll need a few more details to make sure the team has everything they need.\n\nCould you briefly describe what’s going on with your driveway? For example, are there sunken areas, loose pavers, cracks, or anything else specific you’ve noticed?\nUser: There's an area that dips down where the car drives by every day. \nAgent: Got it, so there’s a dip in the driveway where your car passes regularly. That helps a lot.\n\nWhen you upload your photos, try to get several clear shots from different angles, and if possible, include a tape measure or something for size reference in a few of them. This will help the team provide a more accurate estimate.\n\nWhat’s the best phone number to send the secure upload link for your photos?\nUser: This phone number that I'm calling you on. \nAgent: All right, I’ll send the secure upload link to this number after our call. Once you get the text, just follow the link and upload your photos when you have a moment.\nJust to confirm, your name for the estimate?\nUser: Jimmy. \nAgent: Thanks, Jimmy. So, to recap: you need a paver repair estimate for your driveway at 1645 Fox Boulevard in Sarasota, and you’d like an online estimate as soon as possible. I’ll send a text to this number with a secure link for uploading your photos—please include several angles and, if you can, a tape measure for size reference.\n\nA member of the Instant Pavers team will review everything and follow up with you shortly. Thanks for calling, Jimmy!\nUser: It's Timmy, not Jimmy. \nAgent: Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.178,"end":0.52282763671875},{"word":"you ","start":0.52282763671875,"end":0.8676552734375},{"word":"for ","start":0.8676552734375,"end":1.212482666015625},{"word":"calling ","start":1.212482666015625,"end":1.557310302734375},{"word":"Instant ","start":1.557310302734375,"end":1.902137939453125},{"word":"Pavers. ","start":1.818505859375,"end":2.163333251953125},{"word":"This ","start":2.163333251953125,"end":2.508160888671875},{"word":"is ","start":2.508160888671875,"end":2.852988525390625},{"word":"Mac ","start":2.852988525390625,"end":3.197816162109375},{"word":"the ","start":3.197816162109375,"end":3.542643798828125},{"word":"Digital ","start":3.542643798828125,"end":3.88747119140625},{"word":"Assistant. ","start":3.88747119140625,"end":4.232298828125},{"word":"How ","start":4.961333251953125,"end":5.306160888671875},{"word":"may ","start":5.306160888671875,"end":5.650988525390625},{"word":"I ","start":5.650988525390625,"end":5.995816162109375},{"word":"help ","start":5.995816162109375,"end":6.340643798828125},{"word":"you?","start":6.340643798828125,"end":6.68547119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need an estimate on a paver repair for my driveway. ","words":[{"word":"Hey, ","start":8.427,"end":8.827},{"word":"Mac. ","start":8.827,"end":9.227},{"word":"I ","start":9.227,"end":9.387},{"word":"need ","start":9.387,"end":9.546999999999999},{"word":"an ","start":9.546999999999999,"end":9.706999999999999},{"word":"estimate ","start":9.706999999999999,"end":10.187},{"word":"on ","start":10.187,"end":10.427},{"word":"a ","start":10.427,"end":10.587},{"word":"paver ","start":10.587,"end":10.987},{"word":"repair ","start":10.987,"end":11.387},{"word":"for ","start":11.387,"end":11.626999999999999},{"word":"my ","start":11.626999999999999,"end":11.786999999999999},{"word":"driveway. ","start":11.857,"end":12.497001}]},{"role":"user","content":"Was hoping to get an online estimate. ","words":[{"word":"Was ","start":13.347,"end":13.587},{"word":"hoping ","start":13.587,"end":13.827001},{"word":"to ","start":13.827001,"end":13.987000499999999},{"word":"get ","start":13.987000499999999,"end":14.147},{"word":"an ","start":14.147,"end":14.307},{"word":"online ","start":14.307,"end":14.867001},{"word":"estimate. ","start":14.867001,"end":15.267}]},{"role":"user","content":"The address is one six four five Fox Boulevard, That's in Sarasota. I need this done ASAP. ","words":[{"word":"The ","start":15.997,"end":16.237000000000002},{"word":"address ","start":16.237000000000002,"end":16.877000000000002},{"word":"is ","start":16.877000000000002,"end":17.197000000000003},{"word":"one ","start":17.197000000000003,"end":17.677000000000003},{"word":"six ","start":17.677000000000003,"end":18.157},{"word":"four ","start":18.157,"end":18.557000000000002},{"word":"five ","start":18.557000000000002,"end":18.957},{"word":"Fox ","start":19.546999000000003,"end":20.186998000000003},{"word":"Boulevard, ","start":20.186998000000003,"end":20.827},{"word":"That's ","start":21.597,"end":21.997},{"word":"in ","start":21.997,"end":22.237001000000003},{"word":"Sarasota. ","start":22.237001000000003,"end":22.957},{"word":"I ","start":23.497,"end":23.737000000000002},{"word":"need ","start":23.737000000000002,"end":23.897000000000002},{"word":"this ","start":23.897000000000002,"end":24.137},{"word":"done ","start":24.137,"end":24.537000000000003},{"word":"ASAP. ","start":24.537000000000003,"end":25.097}]},{"role":"user","content":"Um, I can provide photos. ","words":[{"word":"Um, ","start":25.817,"end":25.897000000000002},{"word":"I ","start":25.897000000000002,"end":26.137},{"word":"can ","start":26.137,"end":26.297},{"word":"provide ","start":26.297,"end":26.777},{"word":"photos. ","start":26.777,"end":27.257}]},{"role":"user","content":"Just tell me what else you need. ","words":[{"word":"Just ","start":28.126999,"end":28.446999},{"word":"tell ","start":28.607000000000003,"end":28.927000000000003},{"word":"me ","start":28.927000000000003,"end":29.087},{"word":"what ","start":29.087,"end":29.247},{"word":"else ","start":29.247,"end":29.407},{"word":"you ","start":29.407,"end":29.567},{"word":"need. ","start":29.567,"end":29.727001}]},{"role":"agent","content":"Thanks for sharing your address and letting me know you can provide photos. For an online estimate, I’ll need a few more details to make sure the team has everything they need.\n\nCould you briefly describe what’s going on with your driveway? For example, are there sunken areas, loose pavers, cracks, or anything else specific you’ve noticed?","words":[{"word":"Thanks ","start":30.757,"end":31.10182763671875},{"word":"for ","start":31.10182763671875,"end":31.4466552734375},{"word":"sharing ","start":31.4466552734375,"end":31.791482666015625},{"word":"your ","start":31.791482666015625,"end":32.13631030273437},{"word":"address ","start":32.13631030273437,"end":32.48113793945313},{"word":"and ","start":32.48113793945313,"end":32.825965576171875},{"word":"letting ","start":32.825965576171875,"end":33.17079321289062},{"word":"me ","start":33.17079321289062,"end":33.51562060546875},{"word":"know ","start":33.51562060546875,"end":33.8604482421875},{"word":"you ","start":33.8604482421875,"end":34.20527587890625},{"word":"can ","start":34.18542236328125,"end":34.53025},{"word":"provide ","start":34.18542236328125,"end":34.53025},{"word":"photos. ","start":34.18542236328125,"end":34.53025},{"word":"For ","start":34.53025,"end":34.87507763671875},{"word":"an ","start":34.87507763671875,"end":35.2199052734375},{"word":"online ","start":35.2199052734375,"end":35.56473266601562},{"word":"estimate, ","start":35.56473266601562,"end":35.90956030273438},{"word":"I’ll ","start":35.90956030273438,"end":36.254387939453125},{"word":"need ","start":36.254387939453125,"end":36.59921557617187},{"word":"a ","start":36.59921557617187,"end":36.94404321289063},{"word":"few ","start":36.94404321289063,"end":37.28887060546875},{"word":"more ","start":37.28887060546875,"end":37.6336982421875},{"word":"details ","start":37.6336982421875,"end":37.97852587890625},{"word":"to ","start":37.97852587890625,"end":38.323353515625},{"word":"make ","start":38.26054736328125,"end":38.605375},{"word":"sure ","start":38.26054736328125,"end":38.605375},{"word":"the ","start":38.26054736328125,"end":38.605375},{"word":"team ","start":38.26054736328125,"end":38.605375},{"word":"has ","start":38.26054736328125,"end":38.605375},{"word":"everything ","start":38.26054736328125,"end":38.605375},{"word":"they ","start":38.26054736328125,"end":38.605375},{"word":"need.","start":38.26054736328125,"end":38.605375},{"word":"\n\nCould ","start":38.605375,"end":38.95020263671875},{"word":"you ","start":38.95020263671875,"end":39.2950302734375},{"word":"briefly ","start":39.2950302734375,"end":39.63985766601562},{"word":"describe ","start":39.63985766601562,"end":39.98468530273438},{"word":"what’s ","start":39.98468530273438,"end":40.329512939453124},{"word":"going ","start":40.329512939453124,"end":40.67434057617187},{"word":"on ","start":40.67434057617187,"end":41.01916821289063},{"word":"with ","start":41.01916821289063,"end":41.36399560546875},{"word":"your ","start":41.36399560546875,"end":41.7088232421875},{"word":"driveway?","start":41.592630859375,"end":41.937458251953124},{"word":" For ","start":41.937458251953124,"end":42.28228588867187},{"word":"example, ","start":42.28228588867187,"end":42.62711352539063},{"word":"are ","start":42.62711352539063,"end":42.971941162109374},{"word":"there ","start":42.971941162109374,"end":43.31676879882812},{"word":"sunken ","start":43.31676879882812,"end":43.66159619140625},{"word":"areas, ","start":43.66159619140625,"end":44.006423828125},{"word":"loose ","start":44.006423828125,"end":44.35125146484375},{"word":"pavers, ","start":44.35125146484375,"end":44.6960791015625},{"word":"cracks, ","start":44.6960791015625,"end":45.04090649414063},{"word":"or ","start":45.04090649414063,"end":45.385734130859376},{"word":"anything ","start":45.385734130859376,"end":45.73056176757812},{"word":"else ","start":45.73056176757812,"end":46.07538940429688},{"word":"specific ","start":46.07538940429688,"end":46.420217041015626},{"word":"you’ve ","start":46.420217041015626,"end":46.76504443359375},{"word":"noticed?","start":46.76504443359375,"end":47.1098720703125}],"metadata":{"response_id":7}},{"role":"user","content":"There's an area that dips down where the car drives by every day. ","words":[{"word":"There's ","start":48.847,"end":49.246998},{"word":"an ","start":49.246998,"end":49.486999999999995},{"word":"area ","start":49.486999999999995,"end":50.047},{"word":"that ","start":50.047,"end":50.287},{"word":"dips ","start":50.287,"end":50.607},{"word":"down ","start":50.887,"end":51.287003},{"word":"where ","start":51.287003,"end":51.767002},{"word":"the ","start":51.767002,"end":51.927001999999995},{"word":"car ","start":52.157,"end":52.557002999999995},{"word":"drives ","start":53.067,"end":53.547},{"word":"by ","start":53.547,"end":53.867},{"word":"every ","start":53.867,"end":54.187},{"word":"day. ","start":54.187,"end":54.347}]},{"role":"agent","content":"Got it, so there’s a dip in the driveway where your car passes regularly. That helps a lot.\n\nWhen you upload your photos, try to get several clear shots from different angles, and if possible, include a tape measure or something for size reference in a few of them. This will help the team provide a more accurate estimate.\n\nWhat’s the best phone number to send the secure upload link for your photos?","words":[{"word":"Got ","start":56.599,"end":56.94382763671875},{"word":"it, ","start":56.94382763671875,"end":57.2886552734375},{"word":"so ","start":57.2886552734375,"end":57.633482666015624},{"word":"there’s ","start":57.633482666015624,"end":57.97831030273438},{"word":"a ","start":57.97831030273438,"end":58.323137939453126},{"word":"dip ","start":58.323137939453126,"end":58.66796557617187},{"word":"in ","start":58.66796557617187,"end":59.01279321289063},{"word":"the ","start":59.01279321289063,"end":59.35762060546875},{"word":"driveway ","start":59.35762060546875,"end":59.7024482421875},{"word":"where ","start":59.7024482421875,"end":60.04727587890625},{"word":"your ","start":60.04727587890625,"end":60.392103515625},{"word":"car ","start":60.143505859375,"end":60.48833325195312},{"word":"passes ","start":60.143505859375,"end":60.48833325195312},{"word":"regularly.","start":60.143505859375,"end":60.48833325195312},{"word":" That ","start":60.48833325195312,"end":60.83316088867188},{"word":"helps ","start":60.83316088867188,"end":61.177988525390624},{"word":"a ","start":61.177988525390624,"end":61.52281616210937},{"word":"lot.","start":61.52281616210937,"end":61.86764379882813},{"word":"\n\nWhen ","start":62.253041748046876,"end":62.597869140625},{"word":"you ","start":62.597869140625,"end":62.94269677734375},{"word":"upload ","start":62.94269677734375,"end":63.2875244140625},{"word":"your ","start":63.2875244140625,"end":63.63235205078125},{"word":"photos, ","start":63.63235205078125,"end":63.9771796875},{"word":"try ","start":63.9771796875,"end":64.32200708007812},{"word":"to ","start":64.32200708007812,"end":64.66683471679687},{"word":"get ","start":64.66683471679687,"end":65.01166235351562},{"word":"several ","start":65.01166235351562,"end":65.35648999023438},{"word":"clear ","start":65.35648999023438,"end":65.70131762695313},{"word":"shots ","start":65.70131762695313,"end":66.04614501953125},{"word":"from ","start":66.04614501953125,"end":66.39097265625},{"word":"different ","start":66.39097265625,"end":66.73580029296875},{"word":"angles, ","start":66.73580029296875,"end":67.0806279296875},{"word":"and ","start":67.0806279296875,"end":67.42545556640626},{"word":"if ","start":67.42545556640626,"end":67.77028295898438},{"word":"possible, ","start":67.77028295898438,"end":68.11511059570313},{"word":"include ","start":68.11511059570313,"end":68.45993823242188},{"word":"a ","start":68.45993823242188,"end":68.80476586914062},{"word":"tape ","start":68.80476586914062,"end":69.14959350585937},{"word":"measure ","start":69.14959350585937,"end":69.4944208984375},{"word":"or ","start":69.4944208984375,"end":69.83924853515624},{"word":"something ","start":69.83783911132812,"end":70.18266674804687},{"word":"for ","start":69.83783911132812,"end":70.18266674804687},{"word":"size ","start":69.83783911132812,"end":70.18266674804687},{"word":"reference ","start":69.83783911132812,"end":70.18266674804687},{"word":"in ","start":69.83783911132812,"end":70.18266674804687},{"word":"a ","start":69.83783911132812,"end":70.18266674804687},{"word":"few ","start":69.83783911132812,"end":70.18266674804687},{"word":"of ","start":69.83783911132812,"end":70.18266674804687},{"word":"them. ","start":69.83783911132812,"end":70.18266674804687},{"word":"This ","start":70.18266674804687,"end":70.527494140625},{"word":"will ","start":70.527494140625,"end":70.87232177734376},{"word":"help ","start":70.87232177734376,"end":71.2171494140625},{"word":"the ","start":71.2171494140625,"end":71.56197705078125},{"word":"team ","start":71.56197705078125,"end":71.9068046875},{"word":"provide ","start":71.9068046875,"end":72.25163208007812},{"word":"a ","start":72.25163208007812,"end":72.59645971679687},{"word":"more ","start":72.59645971679687,"end":72.94128735351562},{"word":"accurate ","start":72.601005859375,"end":72.94583325195312},{"word":"estimate.","start":72.601005859375,"end":72.94583325195312},{"word":"\n\nWhat’s ","start":72.94583325195312,"end":73.29066088867188},{"word":"the ","start":73.29066088867188,"end":73.63548852539063},{"word":"best ","start":73.63548852539063,"end":73.98031616210938},{"word":"phone ","start":73.98031616210938,"end":74.32514379882812},{"word":"number ","start":74.32514379882812,"end":74.66997119140625},{"word":"to ","start":74.66997119140625,"end":75.014798828125},{"word":"send ","start":75.014798828125,"end":75.35962646484376},{"word":"the ","start":75.35962646484376,"end":75.7044541015625},{"word":"secure ","start":75.7044541015625,"end":76.04928149414063},{"word":"upload ","start":76.04928149414063,"end":76.39410913085938},{"word":"link ","start":76.39410913085938,"end":76.73893676757812},{"word":"for ","start":76.73893676757812,"end":77.08376440429687},{"word":"your ","start":77.08376440429687,"end":77.42859204101562},{"word":"photos?","start":77.36108911132813,"end":77.70591674804687}],"metadata":{"response_id":8}},{"role":"user","content":"This phone number that I'm calling you on. ","words":[{"word":"This ","start":78.747,"end":79.06700000000001},{"word":"phone ","start":79.06700000000001,"end":79.467},{"word":"number ","start":79.467,"end":79.70700000000001},{"word":"that ","start":79.70700000000001,"end":79.947},{"word":"I'm ","start":79.947,"end":80.18700000000001},{"word":"calling ","start":80.18700000000001,"end":80.427},{"word":"you ","start":80.427,"end":80.66699600000001},{"word":"on. ","start":80.757,"end":81.077}]},{"role":"agent","content":"All right, I’ll send the secure upload link to this number after our call. Once you get the text, just follow the link and upload your photos when you have a moment.\nJust to confirm, your name for the estimate?","words":[{"word":"All ","start":82.11,"end":82.45482763671875},{"word":"right, ","start":82.45482763671875,"end":82.7996552734375},{"word":"I’ll ","start":82.7996552734375,"end":83.14448266601562},{"word":"send ","start":83.14448266601562,"end":83.48931030273438},{"word":"the ","start":83.48931030273438,"end":83.83413793945313},{"word":"secure ","start":83.83413793945313,"end":84.17896557617188},{"word":"upload ","start":84.17896557617188,"end":84.52379321289062},{"word":"link ","start":84.52379321289062,"end":84.86862060546875},{"word":"to ","start":84.86862060546875,"end":85.2134482421875},{"word":"this ","start":84.95792236328126,"end":85.30275},{"word":"number ","start":84.95792236328126,"end":85.30275},{"word":"after ","start":84.95792236328126,"end":85.30275},{"word":"our ","start":84.95792236328126,"end":85.30275},{"word":"call.","start":84.95792236328126,"end":85.30275},{"word":" Once ","start":85.30275,"end":85.64757763671875},{"word":"you ","start":85.64757763671875,"end":85.9924052734375},{"word":"get ","start":85.9924052734375,"end":86.33723266601562},{"word":"the ","start":86.33723266601562,"end":86.68206030273437},{"word":"text, ","start":86.68206030273437,"end":87.02688793945312},{"word":"just ","start":87.02688793945312,"end":87.37171557617188},{"word":"follow ","start":87.37171557617188,"end":87.71654321289063},{"word":"the ","start":87.71654321289063,"end":88.06137060546875},{"word":"link ","start":88.06137060546875,"end":88.4061982421875},{"word":"and ","start":88.4061982421875,"end":88.75102587890625},{"word":"upload ","start":88.75102587890625,"end":89.095853515625},{"word":"your ","start":89.095853515625,"end":89.44068115234376},{"word":"photos ","start":89.253630859375,"end":89.59845825195312},{"word":"when ","start":89.253630859375,"end":89.59845825195312},{"word":"you ","start":89.253630859375,"end":89.59845825195312},{"word":"have ","start":89.253630859375,"end":89.59845825195312},{"word":"a ","start":89.253630859375,"end":89.59845825195312},{"word":"moment.","start":89.253630859375,"end":89.59845825195312},{"word":"\nJust ","start":89.59845825195312,"end":89.94328588867188},{"word":"to ","start":89.94328588867188,"end":90.28811352539063},{"word":"confirm, ","start":90.28811352539063,"end":90.63294116210938},{"word":"your ","start":90.63294116210938,"end":90.97776879882812},{"word":"name ","start":90.97776879882812,"end":91.32259619140625},{"word":"for ","start":91.32259619140625,"end":91.667423828125},{"word":"the ","start":91.667423828125,"end":92.01225146484374},{"word":"estimate?","start":92.01225146484374,"end":92.3570791015625}],"metadata":{"response_id":9}},{"role":"user","content":"Jimmy. ","words":[{"word":"Jimmy. ","start":94.62700000000001,"end":94.947}]},{"role":"agent","content":"Thanks, Jimmy. So, to recap: you need a paver repair estimate for your driveway at 1645 Fox Boulevard in Sarasota, and you’d like an online estimate as soon as possible. I’ll send a text to this number with a secure link for uploading your photos—please include several angles and, if you can, a tape measure for size reference.\n\nA member of the Instant Pavers team will review everything and follow up with you shortly. Thanks for calling, Jimmy!","words":[{"word":"Thanks, ","start":96.018,"end":96.36282763671875},{"word":"Jimmy. ","start":96.36282763671875,"end":96.7076552734375},{"word":"So, ","start":96.85391674804687,"end":97.198744140625},{"word":"to ","start":97.198744140625,"end":97.54357177734374},{"word":"recap: ","start":97.54357177734374,"end":97.8883994140625},{"word":"you ","start":97.8883994140625,"end":98.23322705078125},{"word":"need ","start":98.23322705078125,"end":98.5780546875},{"word":"a ","start":98.5780546875,"end":98.92288208007812},{"word":"paver ","start":98.92288208007812,"end":99.26770971679687},{"word":"repair ","start":99.26770971679687,"end":99.61253735351562},{"word":"estimate ","start":99.61253735351562,"end":99.95736499023438},{"word":"for ","start":99.95736499023438,"end":100.30219262695313},{"word":"your ","start":100.30219262695313,"end":100.64702001953125},{"word":"driveway ","start":100.64702001953125,"end":100.99184765625},{"word":"at ","start":100.99184765625,"end":101.33667529296875},{"word":"1645 ","start":101.33667529296875,"end":101.6815029296875},{"word":"Fox ","start":101.6815029296875,"end":102.02633056640624},{"word":"Boulevard ","start":102.02633056640624,"end":102.37115795898437},{"word":"in ","start":102.37115795898437,"end":102.71598559570313},{"word":"Sarasota, ","start":102.71598559570313,"end":103.06081323242188},{"word":"and ","start":103.06081323242188,"end":103.40564086914063},{"word":"you’d ","start":103.40564086914063,"end":103.75046850585937},{"word":"like ","start":103.75046850585937,"end":104.0952958984375},{"word":"an ","start":104.0952958984375,"end":104.44012353515625},{"word":"online ","start":104.44012353515625,"end":104.784951171875},{"word":"estimate ","start":104.784951171875,"end":105.12977880859376},{"word":"as ","start":105.12977880859376,"end":105.47460620117188},{"word":"soon ","start":105.47460620117188,"end":105.81943383789063},{"word":"as ","start":105.81943383789063,"end":106.16426147460938},{"word":"possible.","start":106.16426147460938,"end":106.50908911132812},{"word":" I’ll ","start":106.826875,"end":107.17170263671875},{"word":"send ","start":107.17170263671875,"end":107.5165302734375},{"word":"a ","start":107.5165302734375,"end":107.86135766601562},{"word":"text ","start":107.86135766601562,"end":108.20618530273437},{"word":"to ","start":108.20618530273437,"end":108.55101293945313},{"word":"this ","start":108.55101293945313,"end":108.89584057617188},{"word":"number ","start":108.89584057617188,"end":109.24066821289063},{"word":"with ","start":109.24066821289063,"end":109.58549560546875},{"word":"a ","start":109.58549560546875,"end":109.9303232421875},{"word":"secure ","start":109.9303232421875,"end":110.27515087890625},{"word":"link ","start":110.27515087890625,"end":110.619978515625},{"word":"for ","start":110.619978515625,"end":110.96480615234375},{"word":"uploading ","start":110.96480615234375,"end":111.30963354492188},{"word":"your ","start":111.30963354492188,"end":111.65446118164063},{"word":"photos—please ","start":111.65446118164063,"end":111.99928881835937},{"word":"include ","start":111.99928881835937,"end":112.34411645507812},{"word":"several ","start":112.34411645507812,"end":112.68894384765625},{"word":"angles ","start":112.68894384765625,"end":113.033771484375},{"word":"and, ","start":113.033771484375,"end":113.37859912109376},{"word":"if ","start":113.37859912109376,"end":113.7234267578125},{"word":"you ","start":113.7234267578125,"end":114.06825439453125},{"word":"can, ","start":114.06825439453125,"end":114.41308178710938},{"word":"a ","start":114.41308178710938,"end":114.75790942382812},{"word":"tape ","start":114.75790942382812,"end":115.10273706054687},{"word":"measure ","start":115.10273706054687,"end":115.44756469726562},{"word":"for ","start":115.44756469726562,"end":115.79239233398438},{"word":"size ","start":115.79239233398438,"end":116.1372197265625},{"word":"reference.","start":116.1372197265625,"end":116.48204736328125},{"word":"\n\nA ","start":117.34554174804687,"end":117.690369140625},{"word":"member ","start":117.690369140625,"end":118.03519677734376},{"word":"of ","start":118.03519677734376,"end":118.3800244140625},{"word":"the ","start":118.3800244140625,"end":118.72485205078125},{"word":"Instant ","start":118.72485205078125,"end":119.0696796875},{"word":"Pavers ","start":119.0696796875,"end":119.41450708007812},{"word":"team ","start":119.41450708007812,"end":119.75933471679687},{"word":"will ","start":119.75933471679687,"end":120.10416235351562},{"word":"review ","start":120.10416235351562,"end":120.44898999023438},{"word":"everything ","start":120.44898999023438,"end":120.79381762695313},{"word":"and ","start":120.739130859375,"end":121.08395825195312},{"word":"follow ","start":120.739130859375,"end":121.08395825195312},{"word":"up ","start":120.739130859375,"end":121.08395825195312},{"word":"with ","start":120.739130859375,"end":121.08395825195312},{"word":"you ","start":120.739130859375,"end":121.08395825195312},{"word":"shortly. ","start":120.739130859375,"end":121.08395825195312},{"word":"Thanks ","start":121.08395825195312,"end":121.42878588867187},{"word":"for ","start":121.42878588867187,"end":121.77361352539063},{"word":"calling, ","start":121.77361352539063,"end":122.11844116210938},{"word":"Jimmy!","start":122.004630859375,"end":122.34945825195312}],"metadata":{"response_id":10}},{"role":"user","content":"It's Timmy, not Jimmy. ","words":[{"word":"It's ","start":124.26699500000001,"end":124.747},{"word":"Timmy, ","start":124.747,"end":125.54700000000001},{"word":"not ","start":125.54700000000001,"end":125.62699500000001},{"word":"Jimmy. ","start":125.62699500000001,"end":126.107}]},{"role":"agent","content":"Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!","words":[{"word":"Thanks ","start":127.74,"end":128.08482763671876},{"word":"for ","start":128.08482763671876,"end":128.4296552734375},{"word":"correcting ","start":128.4296552734375,"end":128.77448266601561},{"word":"me, ","start":128.77448266601561,"end":129.11931030273436},{"word":"Timmy. ","start":129.11931030273436,"end":129.46413793945314},{"word":"I’ve ","start":129.53954174804687,"end":129.884369140625},{"word":"got ","start":129.884369140625,"end":130.22919677734376},{"word":"your ","start":130.22919677734376,"end":130.5740244140625},{"word":"name ","start":130.5740244140625,"end":130.91885205078125},{"word":"down ","start":130.68079736328124,"end":131.025625},{"word":"now. ","start":130.68079736328124,"end":131.025625},{"word":"Watch ","start":131.025625,"end":131.37045263671874},{"word":"for ","start":131.37045263671874,"end":131.7152802734375},{"word":"the ","start":131.7152802734375,"end":132.06010766601563},{"word":"text ","start":132.06010766601563,"end":132.40493530273437},{"word":"message ","start":132.40493530273437,"end":132.74976293945312},{"word":"with ","start":132.74976293945312,"end":133.09459057617187},{"word":"the ","start":133.09459057617187,"end":133.43941821289062},{"word":"upload ","start":133.43941821289062,"end":133.78424560546875},{"word":"link, ","start":133.78424560546875,"end":134.1290732421875},{"word":"and ","start":134.1290732421875,"end":134.47390087890625},{"word":"send ","start":134.47390087890625,"end":134.818728515625},{"word":"your ","start":134.818728515625,"end":135.16355615234374},{"word":"photos ","start":135.10421411132813,"end":135.44904174804688},{"word":"when ","start":135.10421411132813,"end":135.44904174804688},{"word":"you ","start":135.10421411132813,"end":135.44904174804688},{"word":"can. ","start":135.10421411132813,"end":135.44904174804688},{"word":"The ","start":135.44904174804688,"end":135.793869140625},{"word":"team ","start":135.793869140625,"end":136.13869677734374},{"word":"will ","start":136.13869677734374,"end":136.4835244140625},{"word":"review ","start":136.4835244140625,"end":136.82835205078126},{"word":"everything ","start":136.82835205078126,"end":137.1731796875},{"word":"and ","start":137.1731796875,"end":137.51800708007812},{"word":"reach ","start":137.51800708007812,"end":137.86283471679687},{"word":"out ","start":137.86283471679687,"end":138.20766235351562},{"word":"soon. ","start":137.867380859375,"end":138.21220825195311},{"word":"Have ","start":138.21220825195311,"end":138.55703588867186},{"word":"a ","start":138.55703588867186,"end":138.90186352539064},{"word":"great ","start":138.62204736328124,"end":138.966875},{"word":"day!","start":138.62204736328124,"end":138.966875}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.178,"end":0.52282763671875},{"word":"you ","start":0.52282763671875,"end":0.8676552734375},{"word":"for ","start":0.8676552734375,"end":1.212482666015625},{"word":"calling ","start":1.212482666015625,"end":1.557310302734375},{"word":"Instant ","start":1.557310302734375,"end":1.902137939453125},{"word":"Pavers. ","start":1.818505859375,"end":2.163333251953125},{"word":"This ","start":2.163333251953125,"end":2.508160888671875},{"word":"is ","start":2.508160888671875,"end":2.852988525390625},{"word":"Mac ","start":2.852988525390625,"end":3.197816162109375},{"word":"the ","start":3.197816162109375,"end":3.542643798828125},{"word":"Digital ","start":3.542643798828125,"end":3.88747119140625},{"word":"Assistant. ","start":3.88747119140625,"end":4.232298828125},{"word":"How ","start":4.961333251953125,"end":5.306160888671875},{"word":"may ","start":5.306160888671875,"end":5.650988525390625},{"word":"I ","start":5.650988525390625,"end":5.995816162109375},{"word":"help ","start":5.995816162109375,"end":6.340643798828125},{"word":"you?","start":6.340643798828125,"end":6.68547119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need an estimate on a paver repair for my driveway. ","words":[{"word":"Hey, ","start":8.427,"end":8.827},{"word":"Mac. ","start":8.827,"end":9.227},{"word":"I ","start":9.227,"end":9.387},{"word":"need ","start":9.387,"end":9.546999999999999},{"word":"an ","start":9.546999999999999,"end":9.706999999999999},{"word":"estimate ","start":9.706999999999999,"end":10.187},{"word":"on ","start":10.187,"end":10.427},{"word":"a ","start":10.427,"end":10.587},{"word":"paver ","start":10.587,"end":10.987},{"word":"repair ","start":10.987,"end":11.387},{"word":"for ","start":11.387,"end":11.626999999999999},{"word":"my ","start":11.626999999999999,"end":11.786999999999999},{"word":"driveway. ","start":11.857,"end":12.497001}]},{"role":"user","content":"Was hoping to get an online estimate. ","words":[{"word":"Was ","start":13.347,"end":13.587},{"word":"hoping ","start":13.587,"end":13.827001},{"word":"to ","start":13.827001,"end":13.987000499999999},{"word":"get ","start":13.987000499999999,"end":14.147},{"word":"an ","start":14.147,"end":14.307},{"word":"online ","start":14.307,"end":14.867001},{"word":"estimate. ","start":14.867001,"end":15.267}]},{"role":"user","content":"The address is one six four five Fox Boulevard, That's in Sarasota. I need this done ASAP. ","words":[{"word":"The ","start":15.997,"end":16.237000000000002},{"word":"address ","start":16.237000000000002,"end":16.877000000000002},{"word":"is ","start":16.877000000000002,"end":17.197000000000003},{"word":"one ","start":17.197000000000003,"end":17.677000000000003},{"word":"six ","start":17.677000000000003,"end":18.157},{"word":"four ","start":18.157,"end":18.557000000000002},{"word":"five ","start":18.557000000000002,"end":18.957},{"word":"Fox ","start":19.546999000000003,"end":20.186998000000003},{"word":"Boulevard, ","start":20.186998000000003,"end":20.827},{"word":"That's ","start":21.597,"end":21.997},{"word":"in ","start":21.997,"end":22.237001000000003},{"word":"Sarasota. ","start":22.237001000000003,"end":22.957},{"word":"I ","start":23.497,"end":23.737000000000002},{"word":"need ","start":23.737000000000002,"end":23.897000000000002},{"word":"this ","start":23.897000000000002,"end":24.137},{"word":"done ","start":24.137,"end":24.537000000000003},{"word":"ASAP. ","start":24.537000000000003,"end":25.097}]},{"role":"user","content":"Um, I can provide photos. ","words":[{"word":"Um, ","start":25.817,"end":25.897000000000002},{"word":"I ","start":25.897000000000002,"end":26.137},{"word":"can ","start":26.137,"end":26.297},{"word":"provide ","start":26.297,"end":26.777},{"word":"photos. ","start":26.777,"end":27.257}]},{"role":"user","content":"Just tell me what else you need. ","words":[{"word":"Just ","start":28.126999,"end":28.446999},{"word":"tell ","start":28.607000000000003,"end":28.927000000000003},{"word":"me ","start":28.927000000000003,"end":29.087},{"word":"what ","start":29.087,"end":29.247},{"word":"else ","start":29.247,"end":29.407},{"word":"you ","start":29.407,"end":29.567},{"word":"need. ","start":29.567,"end":29.727001}]},{"role":"agent","content":"Thanks for sharing your address and letting me know you can provide photos. For an online estimate, I’ll need a few more details to make sure the team has everything they need.\n\nCould you briefly describe what’s going on with your driveway? For example, are there sunken areas, loose pavers, cracks, or anything else specific you’ve noticed?","words":[{"word":"Thanks ","start":30.757,"end":31.10182763671875},{"word":"for ","start":31.10182763671875,"end":31.4466552734375},{"word":"sharing ","start":31.4466552734375,"end":31.791482666015625},{"word":"your ","start":31.791482666015625,"end":32.13631030273437},{"word":"address ","start":32.13631030273437,"end":32.48113793945313},{"word":"and ","start":32.48113793945313,"end":32.825965576171875},{"word":"letting ","start":32.825965576171875,"end":33.17079321289062},{"word":"me ","start":33.17079321289062,"end":33.51562060546875},{"word":"know ","start":33.51562060546875,"end":33.8604482421875},{"word":"you ","start":33.8604482421875,"end":34.20527587890625},{"word":"can ","start":34.18542236328125,"end":34.53025},{"word":"provide ","start":34.18542236328125,"end":34.53025},{"word":"photos. ","start":34.18542236328125,"end":34.53025},{"word":"For ","start":34.53025,"end":34.87507763671875},{"word":"an ","start":34.87507763671875,"end":35.2199052734375},{"word":"online ","start":35.2199052734375,"end":35.56473266601562},{"word":"estimate, ","start":35.56473266601562,"end":35.90956030273438},{"word":"I’ll ","start":35.90956030273438,"end":36.254387939453125},{"word":"need ","start":36.254387939453125,"end":36.59921557617187},{"word":"a ","start":36.59921557617187,"end":36.94404321289063},{"word":"few ","start":36.94404321289063,"end":37.28887060546875},{"word":"more ","start":37.28887060546875,"end":37.6336982421875},{"word":"details ","start":37.6336982421875,"end":37.97852587890625},{"word":"to ","start":37.97852587890625,"end":38.323353515625},{"word":"make ","start":38.26054736328125,"end":38.605375},{"word":"sure ","start":38.26054736328125,"end":38.605375},{"word":"the ","start":38.26054736328125,"end":38.605375},{"word":"team ","start":38.26054736328125,"end":38.605375},{"word":"has ","start":38.26054736328125,"end":38.605375},{"word":"everything ","start":38.26054736328125,"end":38.605375},{"word":"they ","start":38.26054736328125,"end":38.605375},{"word":"need.","start":38.26054736328125,"end":38.605375},{"word":"\n\nCould ","start":38.605375,"end":38.95020263671875},{"word":"you ","start":38.95020263671875,"end":39.2950302734375},{"word":"briefly ","start":39.2950302734375,"end":39.63985766601562},{"word":"describe ","start":39.63985766601562,"end":39.98468530273438},{"word":"what’s ","start":39.98468530273438,"end":40.329512939453124},{"word":"going ","start":40.329512939453124,"end":40.67434057617187},{"word":"on ","start":40.67434057617187,"end":41.01916821289063},{"word":"with ","start":41.01916821289063,"end":41.36399560546875},{"word":"your ","start":41.36399560546875,"end":41.7088232421875},{"word":"driveway?","start":41.592630859375,"end":41.937458251953124},{"word":" For ","start":41.937458251953124,"end":42.28228588867187},{"word":"example, ","start":42.28228588867187,"end":42.62711352539063},{"word":"are ","start":42.62711352539063,"end":42.971941162109374},{"word":"there ","start":42.971941162109374,"end":43.31676879882812},{"word":"sunken ","start":43.31676879882812,"end":43.66159619140625},{"word":"areas, ","start":43.66159619140625,"end":44.006423828125},{"word":"loose ","start":44.006423828125,"end":44.35125146484375},{"word":"pavers, ","start":44.35125146484375,"end":44.6960791015625},{"word":"cracks, ","start":44.6960791015625,"end":45.04090649414063},{"word":"or ","start":45.04090649414063,"end":45.385734130859376},{"word":"anything ","start":45.385734130859376,"end":45.73056176757812},{"word":"else ","start":45.73056176757812,"end":46.07538940429688},{"word":"specific ","start":46.07538940429688,"end":46.420217041015626},{"word":"you’ve ","start":46.420217041015626,"end":46.76504443359375},{"word":"noticed?","start":46.76504443359375,"end":47.1098720703125}],"metadata":{"response_id":7}},{"role":"user","content":"There's an area that dips down where the car drives by every day. ","words":[{"word":"There's ","start":48.847,"end":49.246998},{"word":"an ","start":49.246998,"end":49.486999999999995},{"word":"area ","start":49.486999999999995,"end":50.047},{"word":"that ","start":50.047,"end":50.287},{"word":"dips ","start":50.287,"end":50.607},{"word":"down ","start":50.887,"end":51.287003},{"word":"where ","start":51.287003,"end":51.767002},{"word":"the ","start":51.767002,"end":51.927001999999995},{"word":"car ","start":52.157,"end":52.557002999999995},{"word":"drives ","start":53.067,"end":53.547},{"word":"by ","start":53.547,"end":53.867},{"word":"every ","start":53.867,"end":54.187},{"word":"day. ","start":54.187,"end":54.347}]},{"role":"agent","content":"Got it, so there’s a dip in the driveway where your car passes regularly. That helps a lot.\n\nWhen you upload your photos, try to get several clear shots from different angles, and if possible, include a tape measure or something for size reference in a few of them. This will help the team provide a more accurate estimate.\n\nWhat’s the best phone number to send the secure upload link for your photos?","words":[{"word":"Got ","start":56.599,"end":56.94382763671875},{"word":"it, ","start":56.94382763671875,"end":57.2886552734375},{"word":"so ","start":57.2886552734375,"end":57.633482666015624},{"word":"there’s ","start":57.633482666015624,"end":57.97831030273438},{"word":"a ","start":57.97831030273438,"end":58.323137939453126},{"word":"dip ","start":58.323137939453126,"end":58.66796557617187},{"word":"in ","start":58.66796557617187,"end":59.01279321289063},{"word":"the ","start":59.01279321289063,"end":59.35762060546875},{"word":"driveway ","start":59.35762060546875,"end":59.7024482421875},{"word":"where ","start":59.7024482421875,"end":60.04727587890625},{"word":"your ","start":60.04727587890625,"end":60.392103515625},{"word":"car ","start":60.143505859375,"end":60.48833325195312},{"word":"passes ","start":60.143505859375,"end":60.48833325195312},{"word":"regularly.","start":60.143505859375,"end":60.48833325195312},{"word":" That ","start":60.48833325195312,"end":60.83316088867188},{"word":"helps ","start":60.83316088867188,"end":61.177988525390624},{"word":"a ","start":61.177988525390624,"end":61.52281616210937},{"word":"lot.","start":61.52281616210937,"end":61.86764379882813},{"word":"\n\nWhen ","start":62.253041748046876,"end":62.597869140625},{"word":"you ","start":62.597869140625,"end":62.94269677734375},{"word":"upload ","start":62.94269677734375,"end":63.2875244140625},{"word":"your ","start":63.2875244140625,"end":63.63235205078125},{"word":"photos, ","start":63.63235205078125,"end":63.9771796875},{"word":"try ","start":63.9771796875,"end":64.32200708007812},{"word":"to ","start":64.32200708007812,"end":64.66683471679687},{"word":"get ","start":64.66683471679687,"end":65.01166235351562},{"word":"several ","start":65.01166235351562,"end":65.35648999023438},{"word":"clear ","start":65.35648999023438,"end":65.70131762695313},{"word":"shots ","start":65.70131762695313,"end":66.04614501953125},{"word":"from ","start":66.04614501953125,"end":66.39097265625},{"word":"different ","start":66.39097265625,"end":66.73580029296875},{"word":"angles, ","start":66.73580029296875,"end":67.0806279296875},{"word":"and ","start":67.0806279296875,"end":67.42545556640626},{"word":"if ","start":67.42545556640626,"end":67.77028295898438},{"word":"possible, ","start":67.77028295898438,"end":68.11511059570313},{"word":"include ","start":68.11511059570313,"end":68.45993823242188},{"word":"a ","start":68.45993823242188,"end":68.80476586914062},{"word":"tape ","start":68.80476586914062,"end":69.14959350585937},{"word":"measure ","start":69.14959350585937,"end":69.4944208984375},{"word":"or ","start":69.4944208984375,"end":69.83924853515624},{"word":"something ","start":69.83783911132812,"end":70.18266674804687},{"word":"for ","start":69.83783911132812,"end":70.18266674804687},{"word":"size ","start":69.83783911132812,"end":70.18266674804687},{"word":"reference ","start":69.83783911132812,"end":70.18266674804687},{"word":"in ","start":69.83783911132812,"end":70.18266674804687},{"word":"a ","start":69.83783911132812,"end":70.18266674804687},{"word":"few ","start":69.83783911132812,"end":70.18266674804687},{"word":"of ","start":69.83783911132812,"end":70.18266674804687},{"word":"them. ","start":69.83783911132812,"end":70.18266674804687},{"word":"This ","start":70.18266674804687,"end":70.527494140625},{"word":"will ","start":70.527494140625,"end":70.87232177734376},{"word":"help ","start":70.87232177734376,"end":71.2171494140625},{"word":"the ","start":71.2171494140625,"end":71.56197705078125},{"word":"team ","start":71.56197705078125,"end":71.9068046875},{"word":"provide ","start":71.9068046875,"end":72.25163208007812},{"word":"a ","start":72.25163208007812,"end":72.59645971679687},{"word":"more ","start":72.59645971679687,"end":72.94128735351562},{"word":"accurate ","start":72.601005859375,"end":72.94583325195312},{"word":"estimate.","start":72.601005859375,"end":72.94583325195312},{"word":"\n\nWhat’s ","start":72.94583325195312,"end":73.29066088867188},{"word":"the ","start":73.29066088867188,"end":73.63548852539063},{"word":"best ","start":73.63548852539063,"end":73.98031616210938},{"word":"phone ","start":73.98031616210938,"end":74.32514379882812},{"word":"number ","start":74.32514379882812,"end":74.66997119140625},{"word":"to ","start":74.66997119140625,"end":75.014798828125},{"word":"send ","start":75.014798828125,"end":75.35962646484376},{"word":"the ","start":75.35962646484376,"end":75.7044541015625},{"word":"secure ","start":75.7044541015625,"end":76.04928149414063},{"word":"upload ","start":76.04928149414063,"end":76.39410913085938},{"word":"link ","start":76.39410913085938,"end":76.73893676757812},{"word":"for ","start":76.73893676757812,"end":77.08376440429687},{"word":"your ","start":77.08376440429687,"end":77.42859204101562},{"word":"photos?","start":77.36108911132813,"end":77.70591674804687}],"metadata":{"response_id":8}},{"role":"user","content":"This phone number that I'm calling you on. ","words":[{"word":"This ","start":78.747,"end":79.06700000000001},{"word":"phone ","start":79.06700000000001,"end":79.467},{"word":"number ","start":79.467,"end":79.70700000000001},{"word":"that ","start":79.70700000000001,"end":79.947},{"word":"I'm ","start":79.947,"end":80.18700000000001},{"word":"calling ","start":80.18700000000001,"end":80.427},{"word":"you ","start":80.427,"end":80.66699600000001},{"word":"on. ","start":80.757,"end":81.077}]},{"role":"agent","content":"All right, I’ll send the secure upload link to this number after our call. Once you get the text, just follow the link and upload your photos when you have a moment.\nJust to confirm, your name for the estimate?","words":[{"word":"All ","start":82.11,"end":82.45482763671875},{"word":"right, ","start":82.45482763671875,"end":82.7996552734375},{"word":"I’ll ","start":82.7996552734375,"end":83.14448266601562},{"word":"send ","start":83.14448266601562,"end":83.48931030273438},{"word":"the ","start":83.48931030273438,"end":83.83413793945313},{"word":"secure ","start":83.83413793945313,"end":84.17896557617188},{"word":"upload ","start":84.17896557617188,"end":84.52379321289062},{"word":"link ","start":84.52379321289062,"end":84.86862060546875},{"word":"to ","start":84.86862060546875,"end":85.2134482421875},{"word":"this ","start":84.95792236328126,"end":85.30275},{"word":"number ","start":84.95792236328126,"end":85.30275},{"word":"after ","start":84.95792236328126,"end":85.30275},{"word":"our ","start":84.95792236328126,"end":85.30275},{"word":"call.","start":84.95792236328126,"end":85.30275},{"word":" Once ","start":85.30275,"end":85.64757763671875},{"word":"you ","start":85.64757763671875,"end":85.9924052734375},{"word":"get ","start":85.9924052734375,"end":86.33723266601562},{"word":"the ","start":86.33723266601562,"end":86.68206030273437},{"word":"text, ","start":86.68206030273437,"end":87.02688793945312},{"word":"just ","start":87.02688793945312,"end":87.37171557617188},{"word":"follow ","start":87.37171557617188,"end":87.71654321289063},{"word":"the ","start":87.71654321289063,"end":88.06137060546875},{"word":"link ","start":88.06137060546875,"end":88.4061982421875},{"word":"and ","start":88.4061982421875,"end":88.75102587890625},{"word":"upload ","start":88.75102587890625,"end":89.095853515625},{"word":"your ","start":89.095853515625,"end":89.44068115234376},{"word":"photos ","start":89.253630859375,"end":89.59845825195312},{"word":"when ","start":89.253630859375,"end":89.59845825195312},{"word":"you ","start":89.253630859375,"end":89.59845825195312},{"word":"have ","start":89.253630859375,"end":89.59845825195312},{"word":"a ","start":89.253630859375,"end":89.59845825195312},{"word":"moment.","start":89.253630859375,"end":89.59845825195312},{"word":"\nJust ","start":89.59845825195312,"end":89.94328588867188},{"word":"to ","start":89.94328588867188,"end":90.28811352539063},{"word":"confirm, ","start":90.28811352539063,"end":90.63294116210938},{"word":"your ","start":90.63294116210938,"end":90.97776879882812},{"word":"name ","start":90.97776879882812,"end":91.32259619140625},{"word":"for ","start":91.32259619140625,"end":91.667423828125},{"word":"the ","start":91.667423828125,"end":92.01225146484374},{"word":"estimate?","start":92.01225146484374,"end":92.3570791015625}],"metadata":{"response_id":9}},{"role":"user","content":"Jimmy. ","words":[{"word":"Jimmy. ","start":94.62700000000001,"end":94.947}]},{"role":"agent","content":"Thanks, Jimmy. So, to recap: you need a paver repair estimate for your driveway at 1645 Fox Boulevard in Sarasota, and you’d like an online estimate as soon as possible. I’ll send a text to this number with a secure link for uploading your photos—please include several angles and, if you can, a tape measure for size reference.\n\nA member of the Instant Pavers team will review everything and follow up with you shortly. Thanks for calling, Jimmy!","words":[{"word":"Thanks, ","start":96.018,"end":96.36282763671875},{"word":"Jimmy. ","start":96.36282763671875,"end":96.7076552734375},{"word":"So, ","start":96.85391674804687,"end":97.198744140625},{"word":"to ","start":97.198744140625,"end":97.54357177734374},{"word":"recap: ","start":97.54357177734374,"end":97.8883994140625},{"word":"you ","start":97.8883994140625,"end":98.23322705078125},{"word":"need ","start":98.23322705078125,"end":98.5780546875},{"word":"a ","start":98.5780546875,"end":98.92288208007812},{"word":"paver ","start":98.92288208007812,"end":99.26770971679687},{"word":"repair ","start":99.26770971679687,"end":99.61253735351562},{"word":"estimate ","start":99.61253735351562,"end":99.95736499023438},{"word":"for ","start":99.95736499023438,"end":100.30219262695313},{"word":"your ","start":100.30219262695313,"end":100.64702001953125},{"word":"driveway ","start":100.64702001953125,"end":100.99184765625},{"word":"at ","start":100.99184765625,"end":101.33667529296875},{"word":"1645 ","start":101.33667529296875,"end":101.6815029296875},{"word":"Fox ","start":101.6815029296875,"end":102.02633056640624},{"word":"Boulevard ","start":102.02633056640624,"end":102.37115795898437},{"word":"in ","start":102.37115795898437,"end":102.71598559570313},{"word":"Sarasota, ","start":102.71598559570313,"end":103.06081323242188},{"word":"and ","start":103.06081323242188,"end":103.40564086914063},{"word":"you’d ","start":103.40564086914063,"end":103.75046850585937},{"word":"like ","start":103.75046850585937,"end":104.0952958984375},{"word":"an ","start":104.0952958984375,"end":104.44012353515625},{"word":"online ","start":104.44012353515625,"end":104.784951171875},{"word":"estimate ","start":104.784951171875,"end":105.12977880859376},{"word":"as ","start":105.12977880859376,"end":105.47460620117188},{"word":"soon ","start":105.47460620117188,"end":105.81943383789063},{"word":"as ","start":105.81943383789063,"end":106.16426147460938},{"word":"possible.","start":106.16426147460938,"end":106.50908911132812},{"word":" I’ll ","start":106.826875,"end":107.17170263671875},{"word":"send ","start":107.17170263671875,"end":107.5165302734375},{"word":"a ","start":107.5165302734375,"end":107.86135766601562},{"word":"text ","start":107.86135766601562,"end":108.20618530273437},{"word":"to ","start":108.20618530273437,"end":108.55101293945313},{"word":"this ","start":108.55101293945313,"end":108.89584057617188},{"word":"number ","start":108.89584057617188,"end":109.24066821289063},{"word":"with ","start":109.24066821289063,"end":109.58549560546875},{"word":"a ","start":109.58549560546875,"end":109.9303232421875},{"word":"secure ","start":109.9303232421875,"end":110.27515087890625},{"word":"link ","start":110.27515087890625,"end":110.619978515625},{"word":"for ","start":110.619978515625,"end":110.96480615234375},{"word":"uploading ","start":110.96480615234375,"end":111.30963354492188},{"word":"your ","start":111.30963354492188,"end":111.65446118164063},{"word":"photos—please ","start":111.65446118164063,"end":111.99928881835937},{"word":"include ","start":111.99928881835937,"end":112.34411645507812},{"word":"several ","start":112.34411645507812,"end":112.68894384765625},{"word":"angles ","start":112.68894384765625,"end":113.033771484375},{"word":"and, ","start":113.033771484375,"end":113.37859912109376},{"word":"if ","start":113.37859912109376,"end":113.7234267578125},{"word":"you ","start":113.7234267578125,"end":114.06825439453125},{"word":"can, ","start":114.06825439453125,"end":114.41308178710938},{"word":"a ","start":114.41308178710938,"end":114.75790942382812},{"word":"tape ","start":114.75790942382812,"end":115.10273706054687},{"word":"measure ","start":115.10273706054687,"end":115.44756469726562},{"word":"for ","start":115.44756469726562,"end":115.79239233398438},{"word":"size ","start":115.79239233398438,"end":116.1372197265625},{"word":"reference.","start":116.1372197265625,"end":116.48204736328125},{"word":"\n\nA ","start":117.34554174804687,"end":117.690369140625},{"word":"member ","start":117.690369140625,"end":118.03519677734376},{"word":"of ","start":118.03519677734376,"end":118.3800244140625},{"word":"the ","start":118.3800244140625,"end":118.72485205078125},{"word":"Instant ","start":118.72485205078125,"end":119.0696796875},{"word":"Pavers ","start":119.0696796875,"end":119.41450708007812},{"word":"team ","start":119.41450708007812,"end":119.75933471679687},{"word":"will ","start":119.75933471679687,"end":120.10416235351562},{"word":"review ","start":120.10416235351562,"end":120.44898999023438},{"word":"everything ","start":120.44898999023438,"end":120.79381762695313},{"word":"and ","start":120.739130859375,"end":121.08395825195312},{"word":"follow ","start":120.739130859375,"end":121.08395825195312},{"word":"up ","start":120.739130859375,"end":121.08395825195312},{"word":"with ","start":120.739130859375,"end":121.08395825195312},{"word":"you ","start":120.739130859375,"end":121.08395825195312},{"word":"shortly. ","start":120.739130859375,"end":121.08395825195312},{"word":"Thanks ","start":121.08395825195312,"end":121.42878588867187},{"word":"for ","start":121.42878588867187,"end":121.77361352539063},{"word":"calling, ","start":121.77361352539063,"end":122.11844116210938},{"word":"Jimmy!","start":122.004630859375,"end":122.34945825195312}],"metadata":{"response_id":10}},{"role":"user","content":"It's Timmy, not Jimmy. ","words":[{"word":"It's ","start":124.26699500000001,"end":124.747},{"word":"Timmy, ","start":124.747,"end":125.54700000000001},{"word":"not ","start":125.54700000000001,"end":125.62699500000001},{"word":"Jimmy. ","start":125.62699500000001,"end":126.107}]},{"role":"agent","content":"Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!","words":[{"word":"Thanks ","start":127.74,"end":128.08482763671876},{"word":"for ","start":128.08482763671876,"end":128.4296552734375},{"word":"correcting ","start":128.4296552734375,"end":128.77448266601561},{"word":"me, ","start":128.77448266601561,"end":129.11931030273436},{"word":"Timmy. ","start":129.11931030273436,"end":129.46413793945314},{"word":"I’ve ","start":129.53954174804687,"end":129.884369140625},{"word":"got ","start":129.884369140625,"end":130.22919677734376},{"word":"your ","start":130.22919677734376,"end":130.5740244140625},{"word":"name ","start":130.5740244140625,"end":130.91885205078125},{"word":"down ","start":130.68079736328124,"end":131.025625},{"word":"now. ","start":130.68079736328124,"end":131.025625},{"word":"Watch ","start":131.025625,"end":131.37045263671874},{"word":"for ","start":131.37045263671874,"end":131.7152802734375},{"word":"the ","start":131.7152802734375,"end":132.06010766601563},{"word":"text ","start":132.06010766601563,"end":132.40493530273437},{"word":"message ","start":132.40493530273437,"end":132.74976293945312},{"word":"with ","start":132.74976293945312,"end":133.09459057617187},{"word":"the ","start":133.09459057617187,"end":133.43941821289062},{"word":"upload ","start":133.43941821289062,"end":133.78424560546875},{"word":"link, ","start":133.78424560546875,"end":134.1290732421875},{"word":"and ","start":134.1290732421875,"end":134.47390087890625},{"word":"send ","start":134.47390087890625,"end":134.818728515625},{"word":"your ","start":134.818728515625,"end":135.16355615234374},{"word":"photos ","start":135.10421411132813,"end":135.44904174804688},{"word":"when ","start":135.10421411132813,"end":135.44904174804688},{"word":"you ","start":135.10421411132813,"end":135.44904174804688},{"word":"can. ","start":135.10421411132813,"end":135.44904174804688},{"word":"The ","start":135.44904174804688,"end":135.793869140625},{"word":"team ","start":135.793869140625,"end":136.13869677734374},{"word":"will ","start":136.13869677734374,"end":136.4835244140625},{"word":"review ","start":136.4835244140625,"end":136.82835205078126},{"word":"everything ","start":136.82835205078126,"end":137.1731796875},{"word":"and ","start":137.1731796875,"end":137.51800708007812},{"word":"reach ","start":137.51800708007812,"end":137.86283471679687},{"word":"out ","start":137.86283471679687,"end":138.20766235351562},{"word":"soon. ","start":137.867380859375,"end":138.21220825195311},{"word":"Have ","start":138.21220825195311,"end":138.55703588867186},{"word":"a ","start":138.55703588867186,"end":138.90186352539064},{"word":"great ","start":138.62204736328124,"end":138.966875},{"word":"day!","start":138.62204736328124,"end":138.966875}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"4fe5dfb66ba172c1","name":"end_call","arguments":"{\"execution_message\":\"Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!\"}","time_sec":139.01,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d0508ec12aa2092eaeab4b695c7b8e4746509be969cbee70c559047278aa2bb2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d0508ec12aa2092eaeab4b695c7b8e4746509be969cbee70c559047278aa2bb2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d0508ec12aa2092eaeab4b695c7b8e4746509be969cbee70c559047278aa2bb2/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":787,"p90":1020,"p95":1054.5,"p99":1082.1,"min":1,"max":1089,"num":11,"sum":8450,"values":[1,1020,787,1089,743,739,684,857,824,699,1007]},"e2e":{"p50":1110,"p90":1880.6000000000001,"p95":2066.2999999999997,"p99":2214.8599999999997,"min":1029.9990234375,"max":2252,"num":7,"sum":9472.9990234375,"values":[1110,1344,1029.9990234375,2252,1033,1071,1633]},"tts":{"p50":176,"p90":232,"p95":240,"p99":246.4,"min":137,"max":248,"num":11,"sum":1990,"values":[175,204,197,140,176,137,156,248,176,149,232]},"asr":{"p50":165,"p90":390.6,"p95":415.79999999999995,"p99":435.9599999999999,"min":5,"max":441,"num":7,"sum":1424,"values":[165,441,163,101,5,192,357]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.833338},{"product":"platform_tts","unit_price":0.025,"cost":3.5},{"product":"gpt_4_1","unit_price":0.075,"cost":10.5},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":140,"total_duration_unit_price":0.1916667,"combined_cost":28.333338},"call_analysis":{"call_summary":"The caller, Timmy, requested an online estimate for a paver repair on his driveway at 1645 Fox Boulevard in Sarasota. The agent collected details about the issue (a dip in the driveway), confirmed the phone number for sending a secure photo upload link, and clarified the correct name. The agent will send a link for Timmy to upload photos for the estimate.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Timmy","property_address":"1645 Fox Boulevard, Sarasota","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"The driveway has an area that dips down where the car drives by every day, and the customer is seeking a repair estimate."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1378,1382,1393,1437,1416,1426,1468,1562,1664,1722,1793,1836],"average":1539.75,"num_requests":12},"tool_calls":[{"tool_call_id":"4fe5dfb66ba172c1","name":"end_call","type":"end_call","start_time_sec":139.01}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780521277523}

2026-06-03T15:14:38-06:00
{"event":"call_ended","call":{"call_id":"call_eae05805394338f80c699fdc366","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780521136304,"end_timestamp":1780521275320,"duration_ms":139016,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need an estimate on a paver repair for my driveway. \nUser: Was hoping to get an online estimate. \nUser: The address is one six four five Fox Boulevard, That's in Sarasota. I need this done ASAP. \nUser: Um, I can provide photos. \nUser: Just tell me what else you need. \nAgent: Thanks for sharing your address and letting me know you can provide photos. For an online estimate, I’ll need a few more details to make sure the team has everything they need.\n\nCould you briefly describe what’s going on with your driveway? For example, are there sunken areas, loose pavers, cracks, or anything else specific you’ve noticed?\nUser: There's an area that dips down where the car drives by every day. \nAgent: Got it, so there’s a dip in the driveway where your car passes regularly. That helps a lot.\n\nWhen you upload your photos, try to get several clear shots from different angles, and if possible, include a tape measure or something for size reference in a few of them. This will help the team provide a more accurate estimate.\n\nWhat’s the best phone number to send the secure upload link for your photos?\nUser: This phone number that I'm calling you on. \nAgent: All right, I’ll send the secure upload link to this number after our call. Once you get the text, just follow the link and upload your photos when you have a moment.\nJust to confirm, your name for the estimate?\nUser: Jimmy. \nAgent: Thanks, Jimmy. So, to recap: you need a paver repair estimate for your driveway at 1645 Fox Boulevard in Sarasota, and you’d like an online estimate as soon as possible. I’ll send a text to this number with a secure link for uploading your photos—please include several angles and, if you can, a tape measure for size reference.\n\nA member of the Instant Pavers team will review everything and follow up with you shortly. Thanks for calling, Jimmy!\nUser: It's Timmy, not Jimmy. \nAgent: Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.178,"end":0.52282763671875},{"word":"you ","start":0.52282763671875,"end":0.8676552734375},{"word":"for ","start":0.8676552734375,"end":1.212482666015625},{"word":"calling ","start":1.212482666015625,"end":1.557310302734375},{"word":"Instant ","start":1.557310302734375,"end":1.902137939453125},{"word":"Pavers. ","start":1.818505859375,"end":2.163333251953125},{"word":"This ","start":2.163333251953125,"end":2.508160888671875},{"word":"is ","start":2.508160888671875,"end":2.852988525390625},{"word":"Mac ","start":2.852988525390625,"end":3.197816162109375},{"word":"the ","start":3.197816162109375,"end":3.542643798828125},{"word":"Digital ","start":3.542643798828125,"end":3.88747119140625},{"word":"Assistant. ","start":3.88747119140625,"end":4.232298828125},{"word":"How ","start":4.961333251953125,"end":5.306160888671875},{"word":"may ","start":5.306160888671875,"end":5.650988525390625},{"word":"I ","start":5.650988525390625,"end":5.995816162109375},{"word":"help ","start":5.995816162109375,"end":6.340643798828125},{"word":"you?","start":6.340643798828125,"end":6.68547119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need an estimate on a paver repair for my driveway. ","words":[{"word":"Hey, ","start":8.427,"end":8.827},{"word":"Mac. ","start":8.827,"end":9.227},{"word":"I ","start":9.227,"end":9.387},{"word":"need ","start":9.387,"end":9.546999999999999},{"word":"an ","start":9.546999999999999,"end":9.706999999999999},{"word":"estimate ","start":9.706999999999999,"end":10.187},{"word":"on ","start":10.187,"end":10.427},{"word":"a ","start":10.427,"end":10.587},{"word":"paver ","start":10.587,"end":10.987},{"word":"repair ","start":10.987,"end":11.387},{"word":"for ","start":11.387,"end":11.626999999999999},{"word":"my ","start":11.626999999999999,"end":11.786999999999999},{"word":"driveway. ","start":11.857,"end":12.497001}]},{"role":"user","content":"Was hoping to get an online estimate. ","words":[{"word":"Was ","start":13.347,"end":13.587},{"word":"hoping ","start":13.587,"end":13.827001},{"word":"to ","start":13.827001,"end":13.987000499999999},{"word":"get ","start":13.987000499999999,"end":14.147},{"word":"an ","start":14.147,"end":14.307},{"word":"online ","start":14.307,"end":14.867001},{"word":"estimate. ","start":14.867001,"end":15.267}]},{"role":"user","content":"The address is one six four five Fox Boulevard, That's in Sarasota. I need this done ASAP. ","words":[{"word":"The ","start":15.997,"end":16.237000000000002},{"word":"address ","start":16.237000000000002,"end":16.877000000000002},{"word":"is ","start":16.877000000000002,"end":17.197000000000003},{"word":"one ","start":17.197000000000003,"end":17.677000000000003},{"word":"six ","start":17.677000000000003,"end":18.157},{"word":"four ","start":18.157,"end":18.557000000000002},{"word":"five ","start":18.557000000000002,"end":18.957},{"word":"Fox ","start":19.546999000000003,"end":20.186998000000003},{"word":"Boulevard, ","start":20.186998000000003,"end":20.827},{"word":"That's ","start":21.597,"end":21.997},{"word":"in ","start":21.997,"end":22.237001000000003},{"word":"Sarasota. ","start":22.237001000000003,"end":22.957},{"word":"I ","start":23.497,"end":23.737000000000002},{"word":"need ","start":23.737000000000002,"end":23.897000000000002},{"word":"this ","start":23.897000000000002,"end":24.137},{"word":"done ","start":24.137,"end":24.537000000000003},{"word":"ASAP. ","start":24.537000000000003,"end":25.097}]},{"role":"user","content":"Um, I can provide photos. ","words":[{"word":"Um, ","start":25.817,"end":25.897000000000002},{"word":"I ","start":25.897000000000002,"end":26.137},{"word":"can ","start":26.137,"end":26.297},{"word":"provide ","start":26.297,"end":26.777},{"word":"photos. ","start":26.777,"end":27.257}]},{"role":"user","content":"Just tell me what else you need. ","words":[{"word":"Just ","start":28.126999,"end":28.446999},{"word":"tell ","start":28.607000000000003,"end":28.927000000000003},{"word":"me ","start":28.927000000000003,"end":29.087},{"word":"what ","start":29.087,"end":29.247},{"word":"else ","start":29.247,"end":29.407},{"word":"you ","start":29.407,"end":29.567},{"word":"need. ","start":29.567,"end":29.727001}]},{"role":"agent","content":"Thanks for sharing your address and letting me know you can provide photos. For an online estimate, I’ll need a few more details to make sure the team has everything they need.\n\nCould you briefly describe what’s going on with your driveway? For example, are there sunken areas, loose pavers, cracks, or anything else specific you’ve noticed?","words":[{"word":"Thanks ","start":30.757,"end":31.10182763671875},{"word":"for ","start":31.10182763671875,"end":31.4466552734375},{"word":"sharing ","start":31.4466552734375,"end":31.791482666015625},{"word":"your ","start":31.791482666015625,"end":32.13631030273437},{"word":"address ","start":32.13631030273437,"end":32.48113793945313},{"word":"and ","start":32.48113793945313,"end":32.825965576171875},{"word":"letting ","start":32.825965576171875,"end":33.17079321289062},{"word":"me ","start":33.17079321289062,"end":33.51562060546875},{"word":"know ","start":33.51562060546875,"end":33.8604482421875},{"word":"you ","start":33.8604482421875,"end":34.20527587890625},{"word":"can ","start":34.18542236328125,"end":34.53025},{"word":"provide ","start":34.18542236328125,"end":34.53025},{"word":"photos. ","start":34.18542236328125,"end":34.53025},{"word":"For ","start":34.53025,"end":34.87507763671875},{"word":"an ","start":34.87507763671875,"end":35.2199052734375},{"word":"online ","start":35.2199052734375,"end":35.56473266601562},{"word":"estimate, ","start":35.56473266601562,"end":35.90956030273438},{"word":"I’ll ","start":35.90956030273438,"end":36.254387939453125},{"word":"need ","start":36.254387939453125,"end":36.59921557617187},{"word":"a ","start":36.59921557617187,"end":36.94404321289063},{"word":"few ","start":36.94404321289063,"end":37.28887060546875},{"word":"more ","start":37.28887060546875,"end":37.6336982421875},{"word":"details ","start":37.6336982421875,"end":37.97852587890625},{"word":"to ","start":37.97852587890625,"end":38.323353515625},{"word":"make ","start":38.26054736328125,"end":38.605375},{"word":"sure ","start":38.26054736328125,"end":38.605375},{"word":"the ","start":38.26054736328125,"end":38.605375},{"word":"team ","start":38.26054736328125,"end":38.605375},{"word":"has ","start":38.26054736328125,"end":38.605375},{"word":"everything ","start":38.26054736328125,"end":38.605375},{"word":"they ","start":38.26054736328125,"end":38.605375},{"word":"need.","start":38.26054736328125,"end":38.605375},{"word":"\n\nCould ","start":38.605375,"end":38.95020263671875},{"word":"you ","start":38.95020263671875,"end":39.2950302734375},{"word":"briefly ","start":39.2950302734375,"end":39.63985766601562},{"word":"describe ","start":39.63985766601562,"end":39.98468530273438},{"word":"what’s ","start":39.98468530273438,"end":40.329512939453124},{"word":"going ","start":40.329512939453124,"end":40.67434057617187},{"word":"on ","start":40.67434057617187,"end":41.01916821289063},{"word":"with ","start":41.01916821289063,"end":41.36399560546875},{"word":"your ","start":41.36399560546875,"end":41.7088232421875},{"word":"driveway?","start":41.592630859375,"end":41.937458251953124},{"word":" For ","start":41.937458251953124,"end":42.28228588867187},{"word":"example, ","start":42.28228588867187,"end":42.62711352539063},{"word":"are ","start":42.62711352539063,"end":42.971941162109374},{"word":"there ","start":42.971941162109374,"end":43.31676879882812},{"word":"sunken ","start":43.31676879882812,"end":43.66159619140625},{"word":"areas, ","start":43.66159619140625,"end":44.006423828125},{"word":"loose ","start":44.006423828125,"end":44.35125146484375},{"word":"pavers, ","start":44.35125146484375,"end":44.6960791015625},{"word":"cracks, ","start":44.6960791015625,"end":45.04090649414063},{"word":"or ","start":45.04090649414063,"end":45.385734130859376},{"word":"anything ","start":45.385734130859376,"end":45.73056176757812},{"word":"else ","start":45.73056176757812,"end":46.07538940429688},{"word":"specific ","start":46.07538940429688,"end":46.420217041015626},{"word":"you’ve ","start":46.420217041015626,"end":46.76504443359375},{"word":"noticed?","start":46.76504443359375,"end":47.1098720703125}],"metadata":{"response_id":7}},{"role":"user","content":"There's an area that dips down where the car drives by every day. ","words":[{"word":"There's ","start":48.847,"end":49.246998},{"word":"an ","start":49.246998,"end":49.486999999999995},{"word":"area ","start":49.486999999999995,"end":50.047},{"word":"that ","start":50.047,"end":50.287},{"word":"dips ","start":50.287,"end":50.607},{"word":"down ","start":50.887,"end":51.287003},{"word":"where ","start":51.287003,"end":51.767002},{"word":"the ","start":51.767002,"end":51.927001999999995},{"word":"car ","start":52.157,"end":52.557002999999995},{"word":"drives ","start":53.067,"end":53.547},{"word":"by ","start":53.547,"end":53.867},{"word":"every ","start":53.867,"end":54.187},{"word":"day. ","start":54.187,"end":54.347}]},{"role":"agent","content":"Got it, so there’s a dip in the driveway where your car passes regularly. That helps a lot.\n\nWhen you upload your photos, try to get several clear shots from different angles, and if possible, include a tape measure or something for size reference in a few of them. This will help the team provide a more accurate estimate.\n\nWhat’s the best phone number to send the secure upload link for your photos?","words":[{"word":"Got ","start":56.599,"end":56.94382763671875},{"word":"it, ","start":56.94382763671875,"end":57.2886552734375},{"word":"so ","start":57.2886552734375,"end":57.633482666015624},{"word":"there’s ","start":57.633482666015624,"end":57.97831030273438},{"word":"a ","start":57.97831030273438,"end":58.323137939453126},{"word":"dip ","start":58.323137939453126,"end":58.66796557617187},{"word":"in ","start":58.66796557617187,"end":59.01279321289063},{"word":"the ","start":59.01279321289063,"end":59.35762060546875},{"word":"driveway ","start":59.35762060546875,"end":59.7024482421875},{"word":"where ","start":59.7024482421875,"end":60.04727587890625},{"word":"your ","start":60.04727587890625,"end":60.392103515625},{"word":"car ","start":60.143505859375,"end":60.48833325195312},{"word":"passes ","start":60.143505859375,"end":60.48833325195312},{"word":"regularly.","start":60.143505859375,"end":60.48833325195312},{"word":" That ","start":60.48833325195312,"end":60.83316088867188},{"word":"helps ","start":60.83316088867188,"end":61.177988525390624},{"word":"a ","start":61.177988525390624,"end":61.52281616210937},{"word":"lot.","start":61.52281616210937,"end":61.86764379882813},{"word":"\n\nWhen ","start":62.253041748046876,"end":62.597869140625},{"word":"you ","start":62.597869140625,"end":62.94269677734375},{"word":"upload ","start":62.94269677734375,"end":63.2875244140625},{"word":"your ","start":63.2875244140625,"end":63.63235205078125},{"word":"photos, ","start":63.63235205078125,"end":63.9771796875},{"word":"try ","start":63.9771796875,"end":64.32200708007812},{"word":"to ","start":64.32200708007812,"end":64.66683471679687},{"word":"get ","start":64.66683471679687,"end":65.01166235351562},{"word":"several ","start":65.01166235351562,"end":65.35648999023438},{"word":"clear ","start":65.35648999023438,"end":65.70131762695313},{"word":"shots ","start":65.70131762695313,"end":66.04614501953125},{"word":"from ","start":66.04614501953125,"end":66.39097265625},{"word":"different ","start":66.39097265625,"end":66.73580029296875},{"word":"angles, ","start":66.73580029296875,"end":67.0806279296875},{"word":"and ","start":67.0806279296875,"end":67.42545556640626},{"word":"if ","start":67.42545556640626,"end":67.77028295898438},{"word":"possible, ","start":67.77028295898438,"end":68.11511059570313},{"word":"include ","start":68.11511059570313,"end":68.45993823242188},{"word":"a ","start":68.45993823242188,"end":68.80476586914062},{"word":"tape ","start":68.80476586914062,"end":69.14959350585937},{"word":"measure ","start":69.14959350585937,"end":69.4944208984375},{"word":"or ","start":69.4944208984375,"end":69.83924853515624},{"word":"something ","start":69.83783911132812,"end":70.18266674804687},{"word":"for ","start":69.83783911132812,"end":70.18266674804687},{"word":"size ","start":69.83783911132812,"end":70.18266674804687},{"word":"reference ","start":69.83783911132812,"end":70.18266674804687},{"word":"in ","start":69.83783911132812,"end":70.18266674804687},{"word":"a ","start":69.83783911132812,"end":70.18266674804687},{"word":"few ","start":69.83783911132812,"end":70.18266674804687},{"word":"of ","start":69.83783911132812,"end":70.18266674804687},{"word":"them. ","start":69.83783911132812,"end":70.18266674804687},{"word":"This ","start":70.18266674804687,"end":70.527494140625},{"word":"will ","start":70.527494140625,"end":70.87232177734376},{"word":"help ","start":70.87232177734376,"end":71.2171494140625},{"word":"the ","start":71.2171494140625,"end":71.56197705078125},{"word":"team ","start":71.56197705078125,"end":71.9068046875},{"word":"provide ","start":71.9068046875,"end":72.25163208007812},{"word":"a ","start":72.25163208007812,"end":72.59645971679687},{"word":"more ","start":72.59645971679687,"end":72.94128735351562},{"word":"accurate ","start":72.601005859375,"end":72.94583325195312},{"word":"estimate.","start":72.601005859375,"end":72.94583325195312},{"word":"\n\nWhat’s ","start":72.94583325195312,"end":73.29066088867188},{"word":"the ","start":73.29066088867188,"end":73.63548852539063},{"word":"best ","start":73.63548852539063,"end":73.98031616210938},{"word":"phone ","start":73.98031616210938,"end":74.32514379882812},{"word":"number ","start":74.32514379882812,"end":74.66997119140625},{"word":"to ","start":74.66997119140625,"end":75.014798828125},{"word":"send ","start":75.014798828125,"end":75.35962646484376},{"word":"the ","start":75.35962646484376,"end":75.7044541015625},{"word":"secure ","start":75.7044541015625,"end":76.04928149414063},{"word":"upload ","start":76.04928149414063,"end":76.39410913085938},{"word":"link ","start":76.39410913085938,"end":76.73893676757812},{"word":"for ","start":76.73893676757812,"end":77.08376440429687},{"word":"your ","start":77.08376440429687,"end":77.42859204101562},{"word":"photos?","start":77.36108911132813,"end":77.70591674804687}],"metadata":{"response_id":8}},{"role":"user","content":"This phone number that I'm calling you on. ","words":[{"word":"This ","start":78.747,"end":79.06700000000001},{"word":"phone ","start":79.06700000000001,"end":79.467},{"word":"number ","start":79.467,"end":79.70700000000001},{"word":"that ","start":79.70700000000001,"end":79.947},{"word":"I'm ","start":79.947,"end":80.18700000000001},{"word":"calling ","start":80.18700000000001,"end":80.427},{"word":"you ","start":80.427,"end":80.66699600000001},{"word":"on. ","start":80.757,"end":81.077}]},{"role":"agent","content":"All right, I’ll send the secure upload link to this number after our call. Once you get the text, just follow the link and upload your photos when you have a moment.\nJust to confirm, your name for the estimate?","words":[{"word":"All ","start":82.11,"end":82.45482763671875},{"word":"right, ","start":82.45482763671875,"end":82.7996552734375},{"word":"I’ll ","start":82.7996552734375,"end":83.14448266601562},{"word":"send ","start":83.14448266601562,"end":83.48931030273438},{"word":"the ","start":83.48931030273438,"end":83.83413793945313},{"word":"secure ","start":83.83413793945313,"end":84.17896557617188},{"word":"upload ","start":84.17896557617188,"end":84.52379321289062},{"word":"link ","start":84.52379321289062,"end":84.86862060546875},{"word":"to ","start":84.86862060546875,"end":85.2134482421875},{"word":"this ","start":84.95792236328126,"end":85.30275},{"word":"number ","start":84.95792236328126,"end":85.30275},{"word":"after ","start":84.95792236328126,"end":85.30275},{"word":"our ","start":84.95792236328126,"end":85.30275},{"word":"call.","start":84.95792236328126,"end":85.30275},{"word":" Once ","start":85.30275,"end":85.64757763671875},{"word":"you ","start":85.64757763671875,"end":85.9924052734375},{"word":"get ","start":85.9924052734375,"end":86.33723266601562},{"word":"the ","start":86.33723266601562,"end":86.68206030273437},{"word":"text, ","start":86.68206030273437,"end":87.02688793945312},{"word":"just ","start":87.02688793945312,"end":87.37171557617188},{"word":"follow ","start":87.37171557617188,"end":87.71654321289063},{"word":"the ","start":87.71654321289063,"end":88.06137060546875},{"word":"link ","start":88.06137060546875,"end":88.4061982421875},{"word":"and ","start":88.4061982421875,"end":88.75102587890625},{"word":"upload ","start":88.75102587890625,"end":89.095853515625},{"word":"your ","start":89.095853515625,"end":89.44068115234376},{"word":"photos ","start":89.253630859375,"end":89.59845825195312},{"word":"when ","start":89.253630859375,"end":89.59845825195312},{"word":"you ","start":89.253630859375,"end":89.59845825195312},{"word":"have ","start":89.253630859375,"end":89.59845825195312},{"word":"a ","start":89.253630859375,"end":89.59845825195312},{"word":"moment.","start":89.253630859375,"end":89.59845825195312},{"word":"\nJust ","start":89.59845825195312,"end":89.94328588867188},{"word":"to ","start":89.94328588867188,"end":90.28811352539063},{"word":"confirm, ","start":90.28811352539063,"end":90.63294116210938},{"word":"your ","start":90.63294116210938,"end":90.97776879882812},{"word":"name ","start":90.97776879882812,"end":91.32259619140625},{"word":"for ","start":91.32259619140625,"end":91.667423828125},{"word":"the ","start":91.667423828125,"end":92.01225146484374},{"word":"estimate?","start":92.01225146484374,"end":92.3570791015625}],"metadata":{"response_id":9}},{"role":"user","content":"Jimmy. ","words":[{"word":"Jimmy. ","start":94.62700000000001,"end":94.947}]},{"role":"agent","content":"Thanks, Jimmy. So, to recap: you need a paver repair estimate for your driveway at 1645 Fox Boulevard in Sarasota, and you’d like an online estimate as soon as possible. I’ll send a text to this number with a secure link for uploading your photos—please include several angles and, if you can, a tape measure for size reference.\n\nA member of the Instant Pavers team will review everything and follow up with you shortly. Thanks for calling, Jimmy!","words":[{"word":"Thanks, ","start":96.018,"end":96.36282763671875},{"word":"Jimmy. ","start":96.36282763671875,"end":96.7076552734375},{"word":"So, ","start":96.85391674804687,"end":97.198744140625},{"word":"to ","start":97.198744140625,"end":97.54357177734374},{"word":"recap: ","start":97.54357177734374,"end":97.8883994140625},{"word":"you ","start":97.8883994140625,"end":98.23322705078125},{"word":"need ","start":98.23322705078125,"end":98.5780546875},{"word":"a ","start":98.5780546875,"end":98.92288208007812},{"word":"paver ","start":98.92288208007812,"end":99.26770971679687},{"word":"repair ","start":99.26770971679687,"end":99.61253735351562},{"word":"estimate ","start":99.61253735351562,"end":99.95736499023438},{"word":"for ","start":99.95736499023438,"end":100.30219262695313},{"word":"your ","start":100.30219262695313,"end":100.64702001953125},{"word":"driveway ","start":100.64702001953125,"end":100.99184765625},{"word":"at ","start":100.99184765625,"end":101.33667529296875},{"word":"1645 ","start":101.33667529296875,"end":101.6815029296875},{"word":"Fox ","start":101.6815029296875,"end":102.02633056640624},{"word":"Boulevard ","start":102.02633056640624,"end":102.37115795898437},{"word":"in ","start":102.37115795898437,"end":102.71598559570313},{"word":"Sarasota, ","start":102.71598559570313,"end":103.06081323242188},{"word":"and ","start":103.06081323242188,"end":103.40564086914063},{"word":"you’d ","start":103.40564086914063,"end":103.75046850585937},{"word":"like ","start":103.75046850585937,"end":104.0952958984375},{"word":"an ","start":104.0952958984375,"end":104.44012353515625},{"word":"online ","start":104.44012353515625,"end":104.784951171875},{"word":"estimate ","start":104.784951171875,"end":105.12977880859376},{"word":"as ","start":105.12977880859376,"end":105.47460620117188},{"word":"soon ","start":105.47460620117188,"end":105.81943383789063},{"word":"as ","start":105.81943383789063,"end":106.16426147460938},{"word":"possible.","start":106.16426147460938,"end":106.50908911132812},{"word":" I’ll ","start":106.826875,"end":107.17170263671875},{"word":"send ","start":107.17170263671875,"end":107.5165302734375},{"word":"a ","start":107.5165302734375,"end":107.86135766601562},{"word":"text ","start":107.86135766601562,"end":108.20618530273437},{"word":"to ","start":108.20618530273437,"end":108.55101293945313},{"word":"this ","start":108.55101293945313,"end":108.89584057617188},{"word":"number ","start":108.89584057617188,"end":109.24066821289063},{"word":"with ","start":109.24066821289063,"end":109.58549560546875},{"word":"a ","start":109.58549560546875,"end":109.9303232421875},{"word":"secure ","start":109.9303232421875,"end":110.27515087890625},{"word":"link ","start":110.27515087890625,"end":110.619978515625},{"word":"for ","start":110.619978515625,"end":110.96480615234375},{"word":"uploading ","start":110.96480615234375,"end":111.30963354492188},{"word":"your ","start":111.30963354492188,"end":111.65446118164063},{"word":"photos—please ","start":111.65446118164063,"end":111.99928881835937},{"word":"include ","start":111.99928881835937,"end":112.34411645507812},{"word":"several ","start":112.34411645507812,"end":112.68894384765625},{"word":"angles ","start":112.68894384765625,"end":113.033771484375},{"word":"and, ","start":113.033771484375,"end":113.37859912109376},{"word":"if ","start":113.37859912109376,"end":113.7234267578125},{"word":"you ","start":113.7234267578125,"end":114.06825439453125},{"word":"can, ","start":114.06825439453125,"end":114.41308178710938},{"word":"a ","start":114.41308178710938,"end":114.75790942382812},{"word":"tape ","start":114.75790942382812,"end":115.10273706054687},{"word":"measure ","start":115.10273706054687,"end":115.44756469726562},{"word":"for ","start":115.44756469726562,"end":115.79239233398438},{"word":"size ","start":115.79239233398438,"end":116.1372197265625},{"word":"reference.","start":116.1372197265625,"end":116.48204736328125},{"word":"\n\nA ","start":117.34554174804687,"end":117.690369140625},{"word":"member ","start":117.690369140625,"end":118.03519677734376},{"word":"of ","start":118.03519677734376,"end":118.3800244140625},{"word":"the ","start":118.3800244140625,"end":118.72485205078125},{"word":"Instant ","start":118.72485205078125,"end":119.0696796875},{"word":"Pavers ","start":119.0696796875,"end":119.41450708007812},{"word":"team ","start":119.41450708007812,"end":119.75933471679687},{"word":"will ","start":119.75933471679687,"end":120.10416235351562},{"word":"review ","start":120.10416235351562,"end":120.44898999023438},{"word":"everything ","start":120.44898999023438,"end":120.79381762695313},{"word":"and ","start":120.739130859375,"end":121.08395825195312},{"word":"follow ","start":120.739130859375,"end":121.08395825195312},{"word":"up ","start":120.739130859375,"end":121.08395825195312},{"word":"with ","start":120.739130859375,"end":121.08395825195312},{"word":"you ","start":120.739130859375,"end":121.08395825195312},{"word":"shortly. ","start":120.739130859375,"end":121.08395825195312},{"word":"Thanks ","start":121.08395825195312,"end":121.42878588867187},{"word":"for ","start":121.42878588867187,"end":121.77361352539063},{"word":"calling, ","start":121.77361352539063,"end":122.11844116210938},{"word":"Jimmy!","start":122.004630859375,"end":122.34945825195312}],"metadata":{"response_id":10}},{"role":"user","content":"It's Timmy, not Jimmy. ","words":[{"word":"It's ","start":124.26699500000001,"end":124.747},{"word":"Timmy, ","start":124.747,"end":125.54700000000001},{"word":"not ","start":125.54700000000001,"end":125.62699500000001},{"word":"Jimmy. ","start":125.62699500000001,"end":126.107}]},{"role":"agent","content":"Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!","words":[{"word":"Thanks ","start":127.74,"end":128.08482763671876},{"word":"for ","start":128.08482763671876,"end":128.4296552734375},{"word":"correcting ","start":128.4296552734375,"end":128.77448266601561},{"word":"me, ","start":128.77448266601561,"end":129.11931030273436},{"word":"Timmy. ","start":129.11931030273436,"end":129.46413793945314},{"word":"I’ve ","start":129.53954174804687,"end":129.884369140625},{"word":"got ","start":129.884369140625,"end":130.22919677734376},{"word":"your ","start":130.22919677734376,"end":130.5740244140625},{"word":"name ","start":130.5740244140625,"end":130.91885205078125},{"word":"down ","start":130.68079736328124,"end":131.025625},{"word":"now. ","start":130.68079736328124,"end":131.025625},{"word":"Watch ","start":131.025625,"end":131.37045263671874},{"word":"for ","start":131.37045263671874,"end":131.7152802734375},{"word":"the ","start":131.7152802734375,"end":132.06010766601563},{"word":"text ","start":132.06010766601563,"end":132.40493530273437},{"word":"message ","start":132.40493530273437,"end":132.74976293945312},{"word":"with ","start":132.74976293945312,"end":133.09459057617187},{"word":"the ","start":133.09459057617187,"end":133.43941821289062},{"word":"upload ","start":133.43941821289062,"end":133.78424560546875},{"word":"link, ","start":133.78424560546875,"end":134.1290732421875},{"word":"and ","start":134.1290732421875,"end":134.47390087890625},{"word":"send ","start":134.47390087890625,"end":134.818728515625},{"word":"your ","start":134.818728515625,"end":135.16355615234374},{"word":"photos ","start":135.10421411132813,"end":135.44904174804688},{"word":"when ","start":135.10421411132813,"end":135.44904174804688},{"word":"you ","start":135.10421411132813,"end":135.44904174804688},{"word":"can. ","start":135.10421411132813,"end":135.44904174804688},{"word":"The ","start":135.44904174804688,"end":135.793869140625},{"word":"team ","start":135.793869140625,"end":136.13869677734374},{"word":"will ","start":136.13869677734374,"end":136.4835244140625},{"word":"review ","start":136.4835244140625,"end":136.82835205078126},{"word":"everything ","start":136.82835205078126,"end":137.1731796875},{"word":"and ","start":137.1731796875,"end":137.51800708007812},{"word":"reach ","start":137.51800708007812,"end":137.86283471679687},{"word":"out ","start":137.86283471679687,"end":138.20766235351562},{"word":"soon. ","start":137.867380859375,"end":138.21220825195311},{"word":"Have ","start":138.21220825195311,"end":138.55703588867186},{"word":"a ","start":138.55703588867186,"end":138.90186352539064},{"word":"great ","start":138.62204736328124,"end":138.966875},{"word":"day!","start":138.62204736328124,"end":138.966875}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.178,"end":0.52282763671875},{"word":"you ","start":0.52282763671875,"end":0.8676552734375},{"word":"for ","start":0.8676552734375,"end":1.212482666015625},{"word":"calling ","start":1.212482666015625,"end":1.557310302734375},{"word":"Instant ","start":1.557310302734375,"end":1.902137939453125},{"word":"Pavers. ","start":1.818505859375,"end":2.163333251953125},{"word":"This ","start":2.163333251953125,"end":2.508160888671875},{"word":"is ","start":2.508160888671875,"end":2.852988525390625},{"word":"Mac ","start":2.852988525390625,"end":3.197816162109375},{"word":"the ","start":3.197816162109375,"end":3.542643798828125},{"word":"Digital ","start":3.542643798828125,"end":3.88747119140625},{"word":"Assistant. ","start":3.88747119140625,"end":4.232298828125},{"word":"How ","start":4.961333251953125,"end":5.306160888671875},{"word":"may ","start":5.306160888671875,"end":5.650988525390625},{"word":"I ","start":5.650988525390625,"end":5.995816162109375},{"word":"help ","start":5.995816162109375,"end":6.340643798828125},{"word":"you?","start":6.340643798828125,"end":6.68547119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need an estimate on a paver repair for my driveway. ","words":[{"word":"Hey, ","start":8.427,"end":8.827},{"word":"Mac. ","start":8.827,"end":9.227},{"word":"I ","start":9.227,"end":9.387},{"word":"need ","start":9.387,"end":9.546999999999999},{"word":"an ","start":9.546999999999999,"end":9.706999999999999},{"word":"estimate ","start":9.706999999999999,"end":10.187},{"word":"on ","start":10.187,"end":10.427},{"word":"a ","start":10.427,"end":10.587},{"word":"paver ","start":10.587,"end":10.987},{"word":"repair ","start":10.987,"end":11.387},{"word":"for ","start":11.387,"end":11.626999999999999},{"word":"my ","start":11.626999999999999,"end":11.786999999999999},{"word":"driveway. ","start":11.857,"end":12.497001}]},{"role":"user","content":"Was hoping to get an online estimate. ","words":[{"word":"Was ","start":13.347,"end":13.587},{"word":"hoping ","start":13.587,"end":13.827001},{"word":"to ","start":13.827001,"end":13.987000499999999},{"word":"get ","start":13.987000499999999,"end":14.147},{"word":"an ","start":14.147,"end":14.307},{"word":"online ","start":14.307,"end":14.867001},{"word":"estimate. ","start":14.867001,"end":15.267}]},{"role":"user","content":"The address is one six four five Fox Boulevard, That's in Sarasota. I need this done ASAP. ","words":[{"word":"The ","start":15.997,"end":16.237000000000002},{"word":"address ","start":16.237000000000002,"end":16.877000000000002},{"word":"is ","start":16.877000000000002,"end":17.197000000000003},{"word":"one ","start":17.197000000000003,"end":17.677000000000003},{"word":"six ","start":17.677000000000003,"end":18.157},{"word":"four ","start":18.157,"end":18.557000000000002},{"word":"five ","start":18.557000000000002,"end":18.957},{"word":"Fox ","start":19.546999000000003,"end":20.186998000000003},{"word":"Boulevard, ","start":20.186998000000003,"end":20.827},{"word":"That's ","start":21.597,"end":21.997},{"word":"in ","start":21.997,"end":22.237001000000003},{"word":"Sarasota. ","start":22.237001000000003,"end":22.957},{"word":"I ","start":23.497,"end":23.737000000000002},{"word":"need ","start":23.737000000000002,"end":23.897000000000002},{"word":"this ","start":23.897000000000002,"end":24.137},{"word":"done ","start":24.137,"end":24.537000000000003},{"word":"ASAP. ","start":24.537000000000003,"end":25.097}]},{"role":"user","content":"Um, I can provide photos. ","words":[{"word":"Um, ","start":25.817,"end":25.897000000000002},{"word":"I ","start":25.897000000000002,"end":26.137},{"word":"can ","start":26.137,"end":26.297},{"word":"provide ","start":26.297,"end":26.777},{"word":"photos. ","start":26.777,"end":27.257}]},{"role":"user","content":"Just tell me what else you need. ","words":[{"word":"Just ","start":28.126999,"end":28.446999},{"word":"tell ","start":28.607000000000003,"end":28.927000000000003},{"word":"me ","start":28.927000000000003,"end":29.087},{"word":"what ","start":29.087,"end":29.247},{"word":"else ","start":29.247,"end":29.407},{"word":"you ","start":29.407,"end":29.567},{"word":"need. ","start":29.567,"end":29.727001}]},{"role":"agent","content":"Thanks for sharing your address and letting me know you can provide photos. For an online estimate, I’ll need a few more details to make sure the team has everything they need.\n\nCould you briefly describe what’s going on with your driveway? For example, are there sunken areas, loose pavers, cracks, or anything else specific you’ve noticed?","words":[{"word":"Thanks ","start":30.757,"end":31.10182763671875},{"word":"for ","start":31.10182763671875,"end":31.4466552734375},{"word":"sharing ","start":31.4466552734375,"end":31.791482666015625},{"word":"your ","start":31.791482666015625,"end":32.13631030273437},{"word":"address ","start":32.13631030273437,"end":32.48113793945313},{"word":"and ","start":32.48113793945313,"end":32.825965576171875},{"word":"letting ","start":32.825965576171875,"end":33.17079321289062},{"word":"me ","start":33.17079321289062,"end":33.51562060546875},{"word":"know ","start":33.51562060546875,"end":33.8604482421875},{"word":"you ","start":33.8604482421875,"end":34.20527587890625},{"word":"can ","start":34.18542236328125,"end":34.53025},{"word":"provide ","start":34.18542236328125,"end":34.53025},{"word":"photos. ","start":34.18542236328125,"end":34.53025},{"word":"For ","start":34.53025,"end":34.87507763671875},{"word":"an ","start":34.87507763671875,"end":35.2199052734375},{"word":"online ","start":35.2199052734375,"end":35.56473266601562},{"word":"estimate, ","start":35.56473266601562,"end":35.90956030273438},{"word":"I’ll ","start":35.90956030273438,"end":36.254387939453125},{"word":"need ","start":36.254387939453125,"end":36.59921557617187},{"word":"a ","start":36.59921557617187,"end":36.94404321289063},{"word":"few ","start":36.94404321289063,"end":37.28887060546875},{"word":"more ","start":37.28887060546875,"end":37.6336982421875},{"word":"details ","start":37.6336982421875,"end":37.97852587890625},{"word":"to ","start":37.97852587890625,"end":38.323353515625},{"word":"make ","start":38.26054736328125,"end":38.605375},{"word":"sure ","start":38.26054736328125,"end":38.605375},{"word":"the ","start":38.26054736328125,"end":38.605375},{"word":"team ","start":38.26054736328125,"end":38.605375},{"word":"has ","start":38.26054736328125,"end":38.605375},{"word":"everything ","start":38.26054736328125,"end":38.605375},{"word":"they ","start":38.26054736328125,"end":38.605375},{"word":"need.","start":38.26054736328125,"end":38.605375},{"word":"\n\nCould ","start":38.605375,"end":38.95020263671875},{"word":"you ","start":38.95020263671875,"end":39.2950302734375},{"word":"briefly ","start":39.2950302734375,"end":39.63985766601562},{"word":"describe ","start":39.63985766601562,"end":39.98468530273438},{"word":"what’s ","start":39.98468530273438,"end":40.329512939453124},{"word":"going ","start":40.329512939453124,"end":40.67434057617187},{"word":"on ","start":40.67434057617187,"end":41.01916821289063},{"word":"with ","start":41.01916821289063,"end":41.36399560546875},{"word":"your ","start":41.36399560546875,"end":41.7088232421875},{"word":"driveway?","start":41.592630859375,"end":41.937458251953124},{"word":" For ","start":41.937458251953124,"end":42.28228588867187},{"word":"example, ","start":42.28228588867187,"end":42.62711352539063},{"word":"are ","start":42.62711352539063,"end":42.971941162109374},{"word":"there ","start":42.971941162109374,"end":43.31676879882812},{"word":"sunken ","start":43.31676879882812,"end":43.66159619140625},{"word":"areas, ","start":43.66159619140625,"end":44.006423828125},{"word":"loose ","start":44.006423828125,"end":44.35125146484375},{"word":"pavers, ","start":44.35125146484375,"end":44.6960791015625},{"word":"cracks, ","start":44.6960791015625,"end":45.04090649414063},{"word":"or ","start":45.04090649414063,"end":45.385734130859376},{"word":"anything ","start":45.385734130859376,"end":45.73056176757812},{"word":"else ","start":45.73056176757812,"end":46.07538940429688},{"word":"specific ","start":46.07538940429688,"end":46.420217041015626},{"word":"you’ve ","start":46.420217041015626,"end":46.76504443359375},{"word":"noticed?","start":46.76504443359375,"end":47.1098720703125}],"metadata":{"response_id":7}},{"role":"user","content":"There's an area that dips down where the car drives by every day. ","words":[{"word":"There's ","start":48.847,"end":49.246998},{"word":"an ","start":49.246998,"end":49.486999999999995},{"word":"area ","start":49.486999999999995,"end":50.047},{"word":"that ","start":50.047,"end":50.287},{"word":"dips ","start":50.287,"end":50.607},{"word":"down ","start":50.887,"end":51.287003},{"word":"where ","start":51.287003,"end":51.767002},{"word":"the ","start":51.767002,"end":51.927001999999995},{"word":"car ","start":52.157,"end":52.557002999999995},{"word":"drives ","start":53.067,"end":53.547},{"word":"by ","start":53.547,"end":53.867},{"word":"every ","start":53.867,"end":54.187},{"word":"day. ","start":54.187,"end":54.347}]},{"role":"agent","content":"Got it, so there’s a dip in the driveway where your car passes regularly. That helps a lot.\n\nWhen you upload your photos, try to get several clear shots from different angles, and if possible, include a tape measure or something for size reference in a few of them. This will help the team provide a more accurate estimate.\n\nWhat’s the best phone number to send the secure upload link for your photos?","words":[{"word":"Got ","start":56.599,"end":56.94382763671875},{"word":"it, ","start":56.94382763671875,"end":57.2886552734375},{"word":"so ","start":57.2886552734375,"end":57.633482666015624},{"word":"there’s ","start":57.633482666015624,"end":57.97831030273438},{"word":"a ","start":57.97831030273438,"end":58.323137939453126},{"word":"dip ","start":58.323137939453126,"end":58.66796557617187},{"word":"in ","start":58.66796557617187,"end":59.01279321289063},{"word":"the ","start":59.01279321289063,"end":59.35762060546875},{"word":"driveway ","start":59.35762060546875,"end":59.7024482421875},{"word":"where ","start":59.7024482421875,"end":60.04727587890625},{"word":"your ","start":60.04727587890625,"end":60.392103515625},{"word":"car ","start":60.143505859375,"end":60.48833325195312},{"word":"passes ","start":60.143505859375,"end":60.48833325195312},{"word":"regularly.","start":60.143505859375,"end":60.48833325195312},{"word":" That ","start":60.48833325195312,"end":60.83316088867188},{"word":"helps ","start":60.83316088867188,"end":61.177988525390624},{"word":"a ","start":61.177988525390624,"end":61.52281616210937},{"word":"lot.","start":61.52281616210937,"end":61.86764379882813},{"word":"\n\nWhen ","start":62.253041748046876,"end":62.597869140625},{"word":"you ","start":62.597869140625,"end":62.94269677734375},{"word":"upload ","start":62.94269677734375,"end":63.2875244140625},{"word":"your ","start":63.2875244140625,"end":63.63235205078125},{"word":"photos, ","start":63.63235205078125,"end":63.9771796875},{"word":"try ","start":63.9771796875,"end":64.32200708007812},{"word":"to ","start":64.32200708007812,"end":64.66683471679687},{"word":"get ","start":64.66683471679687,"end":65.01166235351562},{"word":"several ","start":65.01166235351562,"end":65.35648999023438},{"word":"clear ","start":65.35648999023438,"end":65.70131762695313},{"word":"shots ","start":65.70131762695313,"end":66.04614501953125},{"word":"from ","start":66.04614501953125,"end":66.39097265625},{"word":"different ","start":66.39097265625,"end":66.73580029296875},{"word":"angles, ","start":66.73580029296875,"end":67.0806279296875},{"word":"and ","start":67.0806279296875,"end":67.42545556640626},{"word":"if ","start":67.42545556640626,"end":67.77028295898438},{"word":"possible, ","start":67.77028295898438,"end":68.11511059570313},{"word":"include ","start":68.11511059570313,"end":68.45993823242188},{"word":"a ","start":68.45993823242188,"end":68.80476586914062},{"word":"tape ","start":68.80476586914062,"end":69.14959350585937},{"word":"measure ","start":69.14959350585937,"end":69.4944208984375},{"word":"or ","start":69.4944208984375,"end":69.83924853515624},{"word":"something ","start":69.83783911132812,"end":70.18266674804687},{"word":"for ","start":69.83783911132812,"end":70.18266674804687},{"word":"size ","start":69.83783911132812,"end":70.18266674804687},{"word":"reference ","start":69.83783911132812,"end":70.18266674804687},{"word":"in ","start":69.83783911132812,"end":70.18266674804687},{"word":"a ","start":69.83783911132812,"end":70.18266674804687},{"word":"few ","start":69.83783911132812,"end":70.18266674804687},{"word":"of ","start":69.83783911132812,"end":70.18266674804687},{"word":"them. ","start":69.83783911132812,"end":70.18266674804687},{"word":"This ","start":70.18266674804687,"end":70.527494140625},{"word":"will ","start":70.527494140625,"end":70.87232177734376},{"word":"help ","start":70.87232177734376,"end":71.2171494140625},{"word":"the ","start":71.2171494140625,"end":71.56197705078125},{"word":"team ","start":71.56197705078125,"end":71.9068046875},{"word":"provide ","start":71.9068046875,"end":72.25163208007812},{"word":"a ","start":72.25163208007812,"end":72.59645971679687},{"word":"more ","start":72.59645971679687,"end":72.94128735351562},{"word":"accurate ","start":72.601005859375,"end":72.94583325195312},{"word":"estimate.","start":72.601005859375,"end":72.94583325195312},{"word":"\n\nWhat’s ","start":72.94583325195312,"end":73.29066088867188},{"word":"the ","start":73.29066088867188,"end":73.63548852539063},{"word":"best ","start":73.63548852539063,"end":73.98031616210938},{"word":"phone ","start":73.98031616210938,"end":74.32514379882812},{"word":"number ","start":74.32514379882812,"end":74.66997119140625},{"word":"to ","start":74.66997119140625,"end":75.014798828125},{"word":"send ","start":75.014798828125,"end":75.35962646484376},{"word":"the ","start":75.35962646484376,"end":75.7044541015625},{"word":"secure ","start":75.7044541015625,"end":76.04928149414063},{"word":"upload ","start":76.04928149414063,"end":76.39410913085938},{"word":"link ","start":76.39410913085938,"end":76.73893676757812},{"word":"for ","start":76.73893676757812,"end":77.08376440429687},{"word":"your ","start":77.08376440429687,"end":77.42859204101562},{"word":"photos?","start":77.36108911132813,"end":77.70591674804687}],"metadata":{"response_id":8}},{"role":"user","content":"This phone number that I'm calling you on. ","words":[{"word":"This ","start":78.747,"end":79.06700000000001},{"word":"phone ","start":79.06700000000001,"end":79.467},{"word":"number ","start":79.467,"end":79.70700000000001},{"word":"that ","start":79.70700000000001,"end":79.947},{"word":"I'm ","start":79.947,"end":80.18700000000001},{"word":"calling ","start":80.18700000000001,"end":80.427},{"word":"you ","start":80.427,"end":80.66699600000001},{"word":"on. ","start":80.757,"end":81.077}]},{"role":"agent","content":"All right, I’ll send the secure upload link to this number after our call. Once you get the text, just follow the link and upload your photos when you have a moment.\nJust to confirm, your name for the estimate?","words":[{"word":"All ","start":82.11,"end":82.45482763671875},{"word":"right, ","start":82.45482763671875,"end":82.7996552734375},{"word":"I’ll ","start":82.7996552734375,"end":83.14448266601562},{"word":"send ","start":83.14448266601562,"end":83.48931030273438},{"word":"the ","start":83.48931030273438,"end":83.83413793945313},{"word":"secure ","start":83.83413793945313,"end":84.17896557617188},{"word":"upload ","start":84.17896557617188,"end":84.52379321289062},{"word":"link ","start":84.52379321289062,"end":84.86862060546875},{"word":"to ","start":84.86862060546875,"end":85.2134482421875},{"word":"this ","start":84.95792236328126,"end":85.30275},{"word":"number ","start":84.95792236328126,"end":85.30275},{"word":"after ","start":84.95792236328126,"end":85.30275},{"word":"our ","start":84.95792236328126,"end":85.30275},{"word":"call.","start":84.95792236328126,"end":85.30275},{"word":" Once ","start":85.30275,"end":85.64757763671875},{"word":"you ","start":85.64757763671875,"end":85.9924052734375},{"word":"get ","start":85.9924052734375,"end":86.33723266601562},{"word":"the ","start":86.33723266601562,"end":86.68206030273437},{"word":"text, ","start":86.68206030273437,"end":87.02688793945312},{"word":"just ","start":87.02688793945312,"end":87.37171557617188},{"word":"follow ","start":87.37171557617188,"end":87.71654321289063},{"word":"the ","start":87.71654321289063,"end":88.06137060546875},{"word":"link ","start":88.06137060546875,"end":88.4061982421875},{"word":"and ","start":88.4061982421875,"end":88.75102587890625},{"word":"upload ","start":88.75102587890625,"end":89.095853515625},{"word":"your ","start":89.095853515625,"end":89.44068115234376},{"word":"photos ","start":89.253630859375,"end":89.59845825195312},{"word":"when ","start":89.253630859375,"end":89.59845825195312},{"word":"you ","start":89.253630859375,"end":89.59845825195312},{"word":"have ","start":89.253630859375,"end":89.59845825195312},{"word":"a ","start":89.253630859375,"end":89.59845825195312},{"word":"moment.","start":89.253630859375,"end":89.59845825195312},{"word":"\nJust ","start":89.59845825195312,"end":89.94328588867188},{"word":"to ","start":89.94328588867188,"end":90.28811352539063},{"word":"confirm, ","start":90.28811352539063,"end":90.63294116210938},{"word":"your ","start":90.63294116210938,"end":90.97776879882812},{"word":"name ","start":90.97776879882812,"end":91.32259619140625},{"word":"for ","start":91.32259619140625,"end":91.667423828125},{"word":"the ","start":91.667423828125,"end":92.01225146484374},{"word":"estimate?","start":92.01225146484374,"end":92.3570791015625}],"metadata":{"response_id":9}},{"role":"user","content":"Jimmy. ","words":[{"word":"Jimmy. ","start":94.62700000000001,"end":94.947}]},{"role":"agent","content":"Thanks, Jimmy. So, to recap: you need a paver repair estimate for your driveway at 1645 Fox Boulevard in Sarasota, and you’d like an online estimate as soon as possible. I’ll send a text to this number with a secure link for uploading your photos—please include several angles and, if you can, a tape measure for size reference.\n\nA member of the Instant Pavers team will review everything and follow up with you shortly. Thanks for calling, Jimmy!","words":[{"word":"Thanks, ","start":96.018,"end":96.36282763671875},{"word":"Jimmy. ","start":96.36282763671875,"end":96.7076552734375},{"word":"So, ","start":96.85391674804687,"end":97.198744140625},{"word":"to ","start":97.198744140625,"end":97.54357177734374},{"word":"recap: ","start":97.54357177734374,"end":97.8883994140625},{"word":"you ","start":97.8883994140625,"end":98.23322705078125},{"word":"need ","start":98.23322705078125,"end":98.5780546875},{"word":"a ","start":98.5780546875,"end":98.92288208007812},{"word":"paver ","start":98.92288208007812,"end":99.26770971679687},{"word":"repair ","start":99.26770971679687,"end":99.61253735351562},{"word":"estimate ","start":99.61253735351562,"end":99.95736499023438},{"word":"for ","start":99.95736499023438,"end":100.30219262695313},{"word":"your ","start":100.30219262695313,"end":100.64702001953125},{"word":"driveway ","start":100.64702001953125,"end":100.99184765625},{"word":"at ","start":100.99184765625,"end":101.33667529296875},{"word":"1645 ","start":101.33667529296875,"end":101.6815029296875},{"word":"Fox ","start":101.6815029296875,"end":102.02633056640624},{"word":"Boulevard ","start":102.02633056640624,"end":102.37115795898437},{"word":"in ","start":102.37115795898437,"end":102.71598559570313},{"word":"Sarasota, ","start":102.71598559570313,"end":103.06081323242188},{"word":"and ","start":103.06081323242188,"end":103.40564086914063},{"word":"you’d ","start":103.40564086914063,"end":103.75046850585937},{"word":"like ","start":103.75046850585937,"end":104.0952958984375},{"word":"an ","start":104.0952958984375,"end":104.44012353515625},{"word":"online ","start":104.44012353515625,"end":104.784951171875},{"word":"estimate ","start":104.784951171875,"end":105.12977880859376},{"word":"as ","start":105.12977880859376,"end":105.47460620117188},{"word":"soon ","start":105.47460620117188,"end":105.81943383789063},{"word":"as ","start":105.81943383789063,"end":106.16426147460938},{"word":"possible.","start":106.16426147460938,"end":106.50908911132812},{"word":" I’ll ","start":106.826875,"end":107.17170263671875},{"word":"send ","start":107.17170263671875,"end":107.5165302734375},{"word":"a ","start":107.5165302734375,"end":107.86135766601562},{"word":"text ","start":107.86135766601562,"end":108.20618530273437},{"word":"to ","start":108.20618530273437,"end":108.55101293945313},{"word":"this ","start":108.55101293945313,"end":108.89584057617188},{"word":"number ","start":108.89584057617188,"end":109.24066821289063},{"word":"with ","start":109.24066821289063,"end":109.58549560546875},{"word":"a ","start":109.58549560546875,"end":109.9303232421875},{"word":"secure ","start":109.9303232421875,"end":110.27515087890625},{"word":"link ","start":110.27515087890625,"end":110.619978515625},{"word":"for ","start":110.619978515625,"end":110.96480615234375},{"word":"uploading ","start":110.96480615234375,"end":111.30963354492188},{"word":"your ","start":111.30963354492188,"end":111.65446118164063},{"word":"photos—please ","start":111.65446118164063,"end":111.99928881835937},{"word":"include ","start":111.99928881835937,"end":112.34411645507812},{"word":"several ","start":112.34411645507812,"end":112.68894384765625},{"word":"angles ","start":112.68894384765625,"end":113.033771484375},{"word":"and, ","start":113.033771484375,"end":113.37859912109376},{"word":"if ","start":113.37859912109376,"end":113.7234267578125},{"word":"you ","start":113.7234267578125,"end":114.06825439453125},{"word":"can, ","start":114.06825439453125,"end":114.41308178710938},{"word":"a ","start":114.41308178710938,"end":114.75790942382812},{"word":"tape ","start":114.75790942382812,"end":115.10273706054687},{"word":"measure ","start":115.10273706054687,"end":115.44756469726562},{"word":"for ","start":115.44756469726562,"end":115.79239233398438},{"word":"size ","start":115.79239233398438,"end":116.1372197265625},{"word":"reference.","start":116.1372197265625,"end":116.48204736328125},{"word":"\n\nA ","start":117.34554174804687,"end":117.690369140625},{"word":"member ","start":117.690369140625,"end":118.03519677734376},{"word":"of ","start":118.03519677734376,"end":118.3800244140625},{"word":"the ","start":118.3800244140625,"end":118.72485205078125},{"word":"Instant ","start":118.72485205078125,"end":119.0696796875},{"word":"Pavers ","start":119.0696796875,"end":119.41450708007812},{"word":"team ","start":119.41450708007812,"end":119.75933471679687},{"word":"will ","start":119.75933471679687,"end":120.10416235351562},{"word":"review ","start":120.10416235351562,"end":120.44898999023438},{"word":"everything ","start":120.44898999023438,"end":120.79381762695313},{"word":"and ","start":120.739130859375,"end":121.08395825195312},{"word":"follow ","start":120.739130859375,"end":121.08395825195312},{"word":"up ","start":120.739130859375,"end":121.08395825195312},{"word":"with ","start":120.739130859375,"end":121.08395825195312},{"word":"you ","start":120.739130859375,"end":121.08395825195312},{"word":"shortly. ","start":120.739130859375,"end":121.08395825195312},{"word":"Thanks ","start":121.08395825195312,"end":121.42878588867187},{"word":"for ","start":121.42878588867187,"end":121.77361352539063},{"word":"calling, ","start":121.77361352539063,"end":122.11844116210938},{"word":"Jimmy!","start":122.004630859375,"end":122.34945825195312}],"metadata":{"response_id":10}},{"role":"user","content":"It's Timmy, not Jimmy. ","words":[{"word":"It's ","start":124.26699500000001,"end":124.747},{"word":"Timmy, ","start":124.747,"end":125.54700000000001},{"word":"not ","start":125.54700000000001,"end":125.62699500000001},{"word":"Jimmy. ","start":125.62699500000001,"end":126.107}]},{"role":"agent","content":"Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!","words":[{"word":"Thanks ","start":127.74,"end":128.08482763671876},{"word":"for ","start":128.08482763671876,"end":128.4296552734375},{"word":"correcting ","start":128.4296552734375,"end":128.77448266601561},{"word":"me, ","start":128.77448266601561,"end":129.11931030273436},{"word":"Timmy. ","start":129.11931030273436,"end":129.46413793945314},{"word":"I’ve ","start":129.53954174804687,"end":129.884369140625},{"word":"got ","start":129.884369140625,"end":130.22919677734376},{"word":"your ","start":130.22919677734376,"end":130.5740244140625},{"word":"name ","start":130.5740244140625,"end":130.91885205078125},{"word":"down ","start":130.68079736328124,"end":131.025625},{"word":"now. ","start":130.68079736328124,"end":131.025625},{"word":"Watch ","start":131.025625,"end":131.37045263671874},{"word":"for ","start":131.37045263671874,"end":131.7152802734375},{"word":"the ","start":131.7152802734375,"end":132.06010766601563},{"word":"text ","start":132.06010766601563,"end":132.40493530273437},{"word":"message ","start":132.40493530273437,"end":132.74976293945312},{"word":"with ","start":132.74976293945312,"end":133.09459057617187},{"word":"the ","start":133.09459057617187,"end":133.43941821289062},{"word":"upload ","start":133.43941821289062,"end":133.78424560546875},{"word":"link, ","start":133.78424560546875,"end":134.1290732421875},{"word":"and ","start":134.1290732421875,"end":134.47390087890625},{"word":"send ","start":134.47390087890625,"end":134.818728515625},{"word":"your ","start":134.818728515625,"end":135.16355615234374},{"word":"photos ","start":135.10421411132813,"end":135.44904174804688},{"word":"when ","start":135.10421411132813,"end":135.44904174804688},{"word":"you ","start":135.10421411132813,"end":135.44904174804688},{"word":"can. ","start":135.10421411132813,"end":135.44904174804688},{"word":"The ","start":135.44904174804688,"end":135.793869140625},{"word":"team ","start":135.793869140625,"end":136.13869677734374},{"word":"will ","start":136.13869677734374,"end":136.4835244140625},{"word":"review ","start":136.4835244140625,"end":136.82835205078126},{"word":"everything ","start":136.82835205078126,"end":137.1731796875},{"word":"and ","start":137.1731796875,"end":137.51800708007812},{"word":"reach ","start":137.51800708007812,"end":137.86283471679687},{"word":"out ","start":137.86283471679687,"end":138.20766235351562},{"word":"soon. ","start":137.867380859375,"end":138.21220825195311},{"word":"Have ","start":138.21220825195311,"end":138.55703588867186},{"word":"a ","start":138.55703588867186,"end":138.90186352539064},{"word":"great ","start":138.62204736328124,"end":138.966875},{"word":"day!","start":138.62204736328124,"end":138.966875}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"4fe5dfb66ba172c1","name":"end_call","arguments":"{\"execution_message\":\"Thanks for correcting me, Timmy. I’ve got your name down now. Watch for the text message with the upload link, and send your photos when you can. The team will review everything and reach out soon. Have a great day!\"}","time_sec":139.01,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d0508ec12aa2092eaeab4b695c7b8e4746509be969cbee70c559047278aa2bb2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d0508ec12aa2092eaeab4b695c7b8e4746509be969cbee70c559047278aa2bb2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d0508ec12aa2092eaeab4b695c7b8e4746509be969cbee70c559047278aa2bb2/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":787,"p90":1020,"p95":1054.5,"p99":1082.1,"min":1,"max":1089,"num":11,"sum":8450,"values":[1,1020,787,1089,743,739,684,857,824,699,1007]},"e2e":{"p50":1110,"p90":1880.6000000000001,"p95":2066.2999999999997,"p99":2214.8599999999997,"min":1029.9990234375,"max":2252,"num":7,"sum":9472.9990234375,"values":[1110,1344,1029.9990234375,2252,1033,1071,1633]},"tts":{"p50":176,"p90":232,"p95":240,"p99":246.4,"min":137,"max":248,"num":11,"sum":1990,"values":[175,204,197,140,176,137,156,248,176,149,232]},"asr":{"p50":165,"p90":390.6,"p95":415.79999999999995,"p99":435.9599999999999,"min":5,"max":441,"num":7,"sum":1424,"values":[165,441,163,101,5,192,357]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.833338},{"product":"platform_tts","unit_price":0.025,"cost":3.5},{"product":"gpt_4_1","unit_price":0.075,"cost":10.5},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":140,"total_duration_unit_price":0.1916667,"combined_cost":28.333338},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1378,1382,1393,1437,1416,1426,1468,1562,1664,1722,1793,1836],"average":1539.75,"num_requests":12},"tool_calls":[{"tool_call_id":"4fe5dfb66ba172c1","name":"end_call","type":"end_call","start_time_sec":139.01}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780521275320}

2026-06-03T17:31:13-06:00
{"event":"call_started","call":{"call_id":"call_d8ce582a07729cb6d3107cd98fc","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780529472289,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780529472289}

2026-06-03T17:33:54-06:00
{"event":"call_ended","call":{"call_id":"call_d8ce582a07729cb6d3107cd98fc","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780529472289,"end_timestamp":1780529631766,"duration_ms":159477,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need a quote to get my pool deck sealed. \nAgent: Thanks for reaching out about your pool deck. We can definitely help with paver sealing. Would you prefer to get an online estimate by sending us some photos of your pool deck, or would you rather schedule an on-site consultation?\nUser: Online. \nAgent: All right, we can send you a secure link by text so you can upload photos of your pool deck. The more clear photos you provide—from different angles—the more accurate your estimate will be. If you can, try to include a tape measure or something for size reference in a few of the pictures.\n\nTo get started, can I have your name and the best phone number to send the upload link?\nUser: Brian. And you can send it to this phone number that I'm calling you on. \nAgent: Thanks, Brian. I’ll send the upload link to this number after our call. Could you also share the property address where the pool deck is located? That way, our team knows exactly \nUser: It's \nAgent: where the project is.\nUser: forty one eighty six Tippecanoe Drive. \nAgent: Got it—4186 Tippecanoe Drive. Just to confirm, is that in Sarasota or another nearby city?\nUser: It's in Lakewood Ranch. \nAgent: Thanks for confirming, Brian. Could you give me a quick description of your pool deck—like the approximate size, the type of pavers, or any specific concerns you have? This will help our team provide the most accurate estimate.\nUser: I'm not sure of the size, but I'll send some pictures. \nAgent: That works perfectly. Just include as many clear photos as you can, and if possible, place a tape measure or another object for scale in a few shots. That’ll really help our team.\n\nIs there a particular timeline you’re hoping to have the sealing done, or is it flexible?\nUser: It's flexible maybe in the next month or two. \nAgent: Thanks, Brian. That timeline sounds good. After you upload your photos, a member of the Instant Pavers team will review everything and follow up with you soon.\n\nJust to recap, I’ll send a text to this number with a secure link for your photo uploads. Including measurements or a tape measure in some photos will help us give you the most accurate estimate.\n\nIs there anything else you’d like to mention about your project before I send the link?\nUser: Nope. That's all. \nAgent: Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.16,"end":0.50482763671875},{"word":"you ","start":0.50482763671875,"end":0.8496552734375},{"word":"for ","start":0.8496552734375,"end":1.194482666015625},{"word":"calling ","start":1.194482666015625,"end":1.539310302734375},{"word":"Instant ","start":1.521839111328125,"end":1.866666748046875},{"word":"Pavers. ","start":1.521839111328125,"end":1.866666748046875},{"word":"This ","start":1.866666748046875,"end":2.211494140625},{"word":"is ","start":2.211494140625,"end":2.55632177734375},{"word":"Mac ","start":2.55632177734375,"end":2.9011494140625},{"word":"the ","start":2.9011494140625,"end":3.24597705078125},{"word":"Digital ","start":3.24597705078125,"end":3.5908046875},{"word":"Assistant. ","start":3.541964111328125,"end":3.886791748046875},{"word":"How ","start":3.886791748046875,"end":4.231619140625},{"word":"may ","start":4.231619140625,"end":4.57644677734375},{"word":"I ","start":4.57644677734375,"end":4.9212744140625},{"word":"help ","start":4.702964111328125,"end":5.047791748046875},{"word":"you?","start":4.702964111328125,"end":5.047791748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote to get my pool deck sealed. ","words":[{"word":"Hey, ","start":6.146999999999999,"end":6.547},{"word":"Mac. ","start":6.547,"end":6.8669997},{"word":"I ","start":6.8669997,"end":7.026999999999999},{"word":"need ","start":7.026999999999999,"end":7.186999999999999},{"word":"a ","start":7.186999999999999,"end":7.3469997},{"word":"quote ","start":7.707,"end":8.187},{"word":"to ","start":8.187,"end":8.427},{"word":"get ","start":8.427,"end":8.667},{"word":"my ","start":8.667,"end":8.907},{"word":"pool ","start":8.907,"end":9.226999},{"word":"deck ","start":9.226999,"end":9.706999999999999},{"word":"sealed. ","start":9.706999999999999,"end":10.0269995}]},{"role":"agent","content":"Thanks for reaching out about your pool deck. We can definitely help with paver sealing. Would you prefer to get an online estimate by sending us some photos of your pool deck, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":10.952,"end":11.29682763671875},{"word":"for ","start":11.29682763671875,"end":11.6416552734375},{"word":"reaching ","start":11.6416552734375,"end":11.986482666015625},{"word":"out ","start":11.986482666015625,"end":12.331310302734375},{"word":"about ","start":12.313839111328125,"end":12.658666748046874},{"word":"your ","start":12.313839111328125,"end":12.658666748046874},{"word":"pool ","start":12.313839111328125,"end":12.658666748046874},{"word":"deck. ","start":12.313839111328125,"end":12.658666748046874},{"word":"We ","start":12.658666748046874,"end":13.003494140625},{"word":"can ","start":13.003494140625,"end":13.34832177734375},{"word":"definitely ","start":13.34832177734375,"end":13.6931494140625},{"word":"help ","start":13.6931494140625,"end":14.03797705078125},{"word":"with ","start":14.03797705078125,"end":14.3828046875},{"word":"paver ","start":14.3828046875,"end":14.727632080078125},{"word":"sealing.","start":14.727632080078125,"end":15.072459716796875},{"word":" Would ","start":15.456666748046874,"end":15.801494140625},{"word":"you ","start":15.801494140625,"end":16.14632177734375},{"word":"prefer ","start":16.14632177734375,"end":16.4911494140625},{"word":"to ","start":16.4911494140625,"end":16.83597705078125},{"word":"get ","start":16.83597705078125,"end":17.1808046875},{"word":"an ","start":17.1808046875,"end":17.525632080078125},{"word":"online ","start":17.525632080078125,"end":17.870459716796876},{"word":"estimate ","start":17.870459716796876,"end":18.215287353515624},{"word":"by ","start":18.215287353515624,"end":18.560114990234375},{"word":"sending ","start":18.560114990234375,"end":18.904942626953126},{"word":"us ","start":18.904942626953126,"end":19.24977001953125},{"word":"some ","start":19.24977001953125,"end":19.59459765625},{"word":"photos ","start":19.59459765625,"end":19.93942529296875},{"word":"of ","start":19.93942529296875,"end":20.2842529296875},{"word":"your ","start":20.2842529296875,"end":20.62908056640625},{"word":"pool ","start":20.62908056640625,"end":20.973907958984373},{"word":"deck, ","start":20.973907958984373,"end":21.318735595703124},{"word":"or ","start":21.318735595703124,"end":21.663563232421875},{"word":"would ","start":21.663563232421875,"end":22.008390869140626},{"word":"you ","start":22.008390869140626,"end":22.353218505859374},{"word":"rather ","start":22.20554736328125,"end":22.550375},{"word":"schedule ","start":22.20554736328125,"end":22.550375},{"word":"an ","start":22.20554736328125,"end":22.550375},{"word":"on-site ","start":22.20554736328125,"end":22.550375},{"word":"consultation?","start":22.20554736328125,"end":22.550375}],"metadata":{"response_id":2}},{"role":"user","content":"Online. ","words":[{"word":"Online. ","start":24.237000000000002,"end":24.637}]},{"role":"agent","content":"All right, we can send you a secure link by text so you can upload photos of your pool deck. The more clear photos you provide—from different angles—the more accurate your estimate will be. If you can, try to include a tape measure or something for size reference in a few of the pictures.\n\nTo get started, can I have your name and the best phone number to send the upload link?","words":[{"word":"All ","start":25.945,"end":26.28982763671875},{"word":"right, ","start":26.28982763671875,"end":26.6346552734375},{"word":"we ","start":26.6346552734375,"end":26.979482666015624},{"word":"can ","start":26.979482666015624,"end":27.324310302734375},{"word":"send ","start":27.324310302734375,"end":27.669137939453126},{"word":"you ","start":27.669137939453126,"end":28.013965576171874},{"word":"a ","start":28.013965576171874,"end":28.358793212890625},{"word":"secure ","start":28.358793212890625,"end":28.70362060546875},{"word":"link ","start":28.70362060546875,"end":29.0484482421875},{"word":"by ","start":29.0484482421875,"end":29.39327587890625},{"word":"text ","start":29.39327587890625,"end":29.738103515625},{"word":"so ","start":29.738103515625,"end":30.08293115234375},{"word":"you ","start":30.08293115234375,"end":30.427758544921875},{"word":"can ","start":30.427758544921875,"end":30.772586181640627},{"word":"upload ","start":30.772586181640627,"end":31.117413818359374},{"word":"photos ","start":31.117413818359374,"end":31.462241455078125},{"word":"of ","start":31.462241455078125,"end":31.80706884765625},{"word":"your ","start":31.80706884765625,"end":32.151896484375},{"word":"pool ","start":32.151896484375,"end":32.49672412109375},{"word":"deck. ","start":32.26429736328125,"end":32.609125},{"word":"The ","start":32.609125,"end":32.95395263671875},{"word":"more ","start":32.95395263671875,"end":33.2987802734375},{"word":"clear ","start":33.2987802734375,"end":33.643607666015626},{"word":"photos ","start":33.643607666015626,"end":33.98843530273437},{"word":"you ","start":33.98843530273437,"end":34.33326293945313},{"word":"provide—from ","start":34.33326293945313,"end":34.678090576171876},{"word":"different ","start":34.678090576171876,"end":35.02291821289062},{"word":"angles—the ","start":35.02291821289062,"end":35.36774560546875},{"word":"more ","start":35.36774560546875,"end":35.7125732421875},{"word":"accurate ","start":35.7125732421875,"end":36.05740087890625},{"word":"your ","start":36.05740087890625,"end":36.402228515625},{"word":"estimate ","start":36.22329736328125,"end":36.568125},{"word":"will ","start":36.22329736328125,"end":36.568125},{"word":"be. ","start":36.22329736328125,"end":36.568125},{"word":"If ","start":36.568125,"end":36.91295263671875},{"word":"you ","start":36.91295263671875,"end":37.2577802734375},{"word":"can, ","start":37.2577802734375,"end":37.60260766601562},{"word":"try ","start":37.60260766601562,"end":37.94743530273438},{"word":"to ","start":37.94743530273438,"end":38.292262939453124},{"word":"include ","start":38.292262939453124,"end":38.63709057617187},{"word":"a ","start":38.63709057617187,"end":38.981918212890626},{"word":"tape ","start":38.981918212890626,"end":39.32674560546875},{"word":"measure ","start":39.32674560546875,"end":39.6715732421875},{"word":"or ","start":39.6715732421875,"end":40.01640087890625},{"word":"something ","start":40.01640087890625,"end":40.361228515625},{"word":"for ","start":40.361228515625,"end":40.70605615234375},{"word":"size ","start":40.70605615234375,"end":41.050883544921874},{"word":"reference ","start":41.050883544921874,"end":41.39571118164063},{"word":"in ","start":41.39571118164063,"end":41.740538818359376},{"word":"a ","start":41.740538818359376,"end":42.08536645507812},{"word":"few ","start":42.08536645507812,"end":42.43019384765625},{"word":"of ","start":42.43019384765625,"end":42.775021484375},{"word":"the ","start":42.585589111328126,"end":42.93041674804687},{"word":"pictures.","start":42.585589111328126,"end":42.93041674804687},{"word":"\n\nTo ","start":42.93041674804687,"end":43.275244140625},{"word":"get ","start":43.275244140625,"end":43.62007177734375},{"word":"started, ","start":43.62007177734375,"end":43.9648994140625},{"word":"can ","start":43.9648994140625,"end":44.30972705078125},{"word":"I ","start":44.30972705078125,"end":44.6545546875},{"word":"have ","start":44.6545546875,"end":44.99938208007813},{"word":"your ","start":44.99938208007813,"end":45.344209716796875},{"word":"name ","start":45.344209716796875,"end":45.68903735351562},{"word":"and ","start":45.68903735351562,"end":46.03386499023438},{"word":"the ","start":46.03386499023438,"end":46.378692626953125},{"word":"best ","start":46.378692626953125,"end":46.72352001953125},{"word":"phone ","start":46.72352001953125,"end":47.06834765625},{"word":"number ","start":46.76517236328125,"end":47.11},{"word":"to ","start":46.76517236328125,"end":47.11},{"word":"send ","start":46.76517236328125,"end":47.11},{"word":"the ","start":46.76517236328125,"end":47.11},{"word":"upload ","start":46.76517236328125,"end":47.11},{"word":"link?","start":46.76517236328125,"end":47.11}],"metadata":{"response_id":3}},{"role":"user","content":"Brian. And you can send it to this phone number that I'm calling you on. ","words":[{"word":"Brian. ","start":48.897003,"end":49.377002999999995},{"word":"And ","start":49.747,"end":50.067},{"word":"you ","start":50.067,"end":50.227},{"word":"can ","start":50.227,"end":50.387},{"word":"send ","start":50.387,"end":50.627002999999995},{"word":"it ","start":50.627002999999995,"end":50.787003},{"word":"to ","start":50.787003,"end":50.947002},{"word":"this ","start":50.947002,"end":51.187},{"word":"phone ","start":51.187,"end":51.507},{"word":"number ","start":51.507,"end":51.827},{"word":"that ","start":51.827,"end":52.067},{"word":"I'm ","start":52.067,"end":52.307002999999995},{"word":"calling ","start":52.307002999999995,"end":52.547},{"word":"you ","start":52.547,"end":52.787003},{"word":"on. ","start":52.787003,"end":53.027}]},{"role":"agent","content":"Thanks, Brian. I’ll send the upload link to this number after our call. Could you also share the property address where the pool deck is located? That way, our team knows exactly ","words":[{"word":"Thanks, ","start":54.028,"end":54.37282763671875},{"word":"Brian. ","start":54.37282763671875,"end":54.7176552734375},{"word":"I’ll ","start":54.863916748046876,"end":55.208744140625},{"word":"send ","start":55.208744140625,"end":55.55357177734375},{"word":"the ","start":55.55357177734375,"end":55.8983994140625},{"word":"upload ","start":55.8983994140625,"end":56.24322705078125},{"word":"link ","start":56.24322705078125,"end":56.5880546875},{"word":"to ","start":56.5880546875,"end":56.93288208007812},{"word":"this ","start":56.93288208007812,"end":57.27770971679688},{"word":"number ","start":57.27770971679688,"end":57.622537353515625},{"word":"after ","start":57.35192236328125,"end":57.69675},{"word":"our ","start":57.35192236328125,"end":57.69675},{"word":"call. ","start":57.35192236328125,"end":57.69675},{"word":"Could ","start":57.69675,"end":58.04157763671875},{"word":"you ","start":58.04157763671875,"end":58.3864052734375},{"word":"also ","start":58.3864052734375,"end":58.73123266601562},{"word":"share ","start":58.73123266601562,"end":59.076060302734376},{"word":"the ","start":59.076060302734376,"end":59.420887939453124},{"word":"property ","start":59.420887939453124,"end":59.76571557617188},{"word":"address ","start":59.76571557617188,"end":60.110543212890626},{"word":"where ","start":60.110543212890626,"end":60.45537060546875},{"word":"the ","start":60.45537060546875,"end":60.8001982421875},{"word":"pool ","start":60.8001982421875,"end":61.14502587890625},{"word":"deck ","start":61.14502587890625,"end":61.489853515625},{"word":"is ","start":61.489853515625,"end":61.83468115234375},{"word":"located? ","start":61.68246411132812,"end":62.02729174804688},{"word":"That ","start":62.02729174804688,"end":62.372119140625},{"word":"way, ","start":62.372119140625,"end":62.71694677734375},{"word":"our ","start":62.71694677734375,"end":63.0617744140625},{"word":"team ","start":63.0617744140625,"end":63.40660205078125},{"word":"knows ","start":63.40660205078125,"end":63.7514296875},{"word":"exactly ","start":63.7514296875,"end":64.09625708007812}],"metadata":{"response_id":4}},{"role":"user","content":"It's ","words":[{"word":"It's ","start":64.107,"end":64.507}]},{"role":"agent","content":"where the project is.","words":[{"word":"where ","start":64.09625708007812,"end":64.44108471679688},{"word":"the ","start":64.44108471679688,"end":64.78591235351563},{"word":"project ","start":64.48046411132813,"end":64.82529174804688},{"word":"is.","start":64.48046411132813,"end":64.82529174804688}],"metadata":{"response_id":4}},{"role":"user","content":"forty one eighty six Tippecanoe Drive. ","words":[{"word":"forty ","start":64.68700000000001,"end":65.167},{"word":"one ","start":65.167,"end":65.727},{"word":"eighty ","start":65.727,"end":66.287},{"word":"six ","start":66.287,"end":66.68700000000001},{"word":"Tippecanoe ","start":68.837,"end":69.717},{"word":"Drive. ","start":69.717,"end":70.117}]},{"role":"agent","content":"Got it—4186 Tippecanoe Drive. Just to confirm, is that in Sarasota or another nearby city?","words":[{"word":"Got ","start":72.021,"end":72.36582763671875},{"word":"it—4186 ","start":72.36582763671875,"end":72.7106552734375},{"word":"Tippecanoe ","start":72.7106552734375,"end":73.05548266601562},{"word":"Drive.","start":73.05548266601562,"end":73.40031030273437},{"word":" Just ","start":75.57366674804688,"end":75.918494140625},{"word":"to ","start":75.918494140625,"end":76.26332177734375},{"word":"confirm, ","start":76.26332177734375,"end":76.6081494140625},{"word":"is ","start":76.6081494140625,"end":76.95297705078124},{"word":"that ","start":76.95297705078124,"end":77.2978046875},{"word":"in ","start":77.2978046875,"end":77.64263208007813},{"word":"Sarasota ","start":77.64263208007813,"end":77.98745971679688},{"word":"or ","start":77.98745971679688,"end":78.33228735351562},{"word":"another ","start":78.33228735351562,"end":78.67711499023437},{"word":"nearby ","start":78.67711499023437,"end":79.02194262695312},{"word":"city?","start":79.02194262695312,"end":79.36677001953124}],"metadata":{"response_id":6}},{"role":"user","content":"It's in Lakewood Ranch. ","words":[{"word":"It's ","start":80.51699500000001,"end":80.91699600000001},{"word":"in ","start":80.91699600000001,"end":80.997},{"word":"Lakewood ","start":80.997,"end":81.47699},{"word":"Ranch. ","start":81.47699,"end":81.79699000000001}]},{"role":"agent","content":"Thanks for confirming, Brian. Could you give me a quick description of your pool deck—like the approximate size, the type of pavers, or any specific concerns you have? This will help our team provide the most accurate estimate.","words":[{"word":"Thanks ","start":82.917,"end":83.26182763671875},{"word":"for ","start":83.26182763671875,"end":83.6066552734375},{"word":"confirming, ","start":83.6066552734375,"end":83.95148266601562},{"word":"Brian. ","start":83.91892236328125,"end":84.26375},{"word":"Could ","start":84.26375,"end":84.60857763671875},{"word":"you ","start":84.60857763671875,"end":84.9534052734375},{"word":"give ","start":84.9534052734375,"end":85.29823266601562},{"word":"me ","start":85.29823266601562,"end":85.64306030273437},{"word":"a ","start":85.64306030273437,"end":85.98788793945313},{"word":"quick ","start":85.98788793945313,"end":86.33271557617188},{"word":"description ","start":86.33271557617188,"end":86.67754321289063},{"word":"of ","start":86.67754321289063,"end":87.02237060546875},{"word":"your ","start":87.02237060546875,"end":87.3671982421875},{"word":"pool ","start":87.3671982421875,"end":87.71202587890625},{"word":"deck—like ","start":87.71202587890625,"end":88.056853515625},{"word":"the ","start":88.056853515625,"end":88.40168115234376},{"word":"approximate ","start":88.40168115234376,"end":88.74650854492188},{"word":"size, ","start":88.74650854492188,"end":89.09133618164063},{"word":"the ","start":89.09133618164063,"end":89.43616381835938},{"word":"type ","start":89.43616381835938,"end":89.78099145507812},{"word":"of ","start":89.78099145507812,"end":90.12581884765625},{"word":"pavers, ","start":90.12581884765625,"end":90.470646484375},{"word":"or ","start":90.470646484375,"end":90.81547412109374},{"word":"any ","start":90.81547412109374,"end":91.1603017578125},{"word":"specific ","start":91.04746411132813,"end":91.39229174804687},{"word":"concerns ","start":91.04746411132813,"end":91.39229174804687},{"word":"you ","start":91.04746411132813,"end":91.39229174804687},{"word":"have? ","start":91.04746411132813,"end":91.39229174804687},{"word":"This ","start":91.39229174804687,"end":91.737119140625},{"word":"will ","start":91.737119140625,"end":92.08194677734375},{"word":"help ","start":92.08194677734375,"end":92.4267744140625},{"word":"our ","start":92.4267744140625,"end":92.77160205078125},{"word":"team ","start":92.77160205078125,"end":93.1164296875},{"word":"provide ","start":93.1164296875,"end":93.46125708007813},{"word":"the ","start":93.46125708007813,"end":93.80608471679687},{"word":"most ","start":93.47396411132813,"end":93.81879174804688},{"word":"accurate ","start":93.47396411132813,"end":93.81879174804688},{"word":"estimate.","start":93.47396411132813,"end":93.81879174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'm not sure of the size, but I'll send some pictures. ","words":[{"word":"I'm ","start":95.087,"end":95.727},{"word":"not ","start":95.727,"end":95.887},{"word":"sure ","start":96.087,"end":96.327},{"word":"of ","start":96.327,"end":96.48700000000001},{"word":"the ","start":96.48700000000001,"end":96.647},{"word":"size, ","start":96.647,"end":97.20700500000001},{"word":"but ","start":97.20700500000001,"end":97.367},{"word":"I'll ","start":97.367,"end":97.527004},{"word":"send ","start":97.527004,"end":97.76700000000001},{"word":"some ","start":97.76700000000001,"end":98.007},{"word":"pictures. ","start":98.007,"end":98.247005}]},{"role":"agent","content":"That works perfectly. Just include as many clear photos as you can, and if possible, place a tape measure or another object for scale in a few shots. That’ll really help our team.\n\nIs there a particular timeline you’re hoping to have the sealing done, or is it flexible?","words":[{"word":"That ","start":100.677,"end":101.02182763671875},{"word":"works ","start":101.02182763671875,"end":101.3666552734375},{"word":"perfectly. ","start":101.3666552734375,"end":101.71148266601563},{"word":"Just ","start":101.80316674804688,"end":102.147994140625},{"word":"include ","start":102.147994140625,"end":102.49282177734375},{"word":"as ","start":102.49282177734375,"end":102.8376494140625},{"word":"many ","start":102.8376494140625,"end":103.18247705078124},{"word":"clear ","start":103.18247705078124,"end":103.5273046875},{"word":"photos ","start":103.5273046875,"end":103.87213208007813},{"word":"as ","start":103.87213208007813,"end":104.21695971679688},{"word":"you ","start":104.21695971679688,"end":104.56178735351563},{"word":"can, ","start":104.56178735351563,"end":104.90661499023437},{"word":"and ","start":104.90661499023437,"end":105.25144262695312},{"word":"if ","start":105.25144262695312,"end":105.59627001953125},{"word":"possible, ","start":105.59627001953125,"end":105.94109765625},{"word":"place ","start":105.94109765625,"end":106.28592529296876},{"word":"a ","start":106.28592529296876,"end":106.6307529296875},{"word":"tape ","start":106.6307529296875,"end":106.97558056640625},{"word":"measure ","start":106.97558056640625,"end":107.32040795898438},{"word":"or ","start":107.32040795898438,"end":107.66523559570312},{"word":"another ","start":107.66523559570312,"end":108.01006323242187},{"word":"object ","start":108.01006323242187,"end":108.35489086914062},{"word":"for ","start":108.35489086914062,"end":108.69971850585938},{"word":"scale ","start":108.44754736328125,"end":108.792375},{"word":"in ","start":108.44754736328125,"end":108.792375},{"word":"a ","start":108.44754736328125,"end":108.792375},{"word":"few ","start":108.44754736328125,"end":108.792375},{"word":"shots. ","start":108.44754736328125,"end":108.792375},{"word":"That’ll ","start":108.792375,"end":109.13720263671875},{"word":"really ","start":109.13720263671875,"end":109.4820302734375},{"word":"help ","start":109.4820302734375,"end":109.82685766601563},{"word":"our ","start":109.82685766601563,"end":110.17168530273437},{"word":"team.","start":109.86396411132813,"end":110.20879174804688},{"word":"\n\nIs ","start":110.20879174804688,"end":110.553619140625},{"word":"there ","start":110.553619140625,"end":110.89844677734375},{"word":"a ","start":110.89844677734375,"end":111.2432744140625},{"word":"particular ","start":111.2432744140625,"end":111.58810205078125},{"word":"timeline ","start":111.58810205078125,"end":111.9329296875},{"word":"you’re ","start":111.9329296875,"end":112.27775708007813},{"word":"hoping ","start":112.27775708007813,"end":112.62258471679688},{"word":"to ","start":112.62258471679688,"end":112.96741235351563},{"word":"have ","start":112.96741235351563,"end":113.31223999023437},{"word":"the ","start":113.31223999023437,"end":113.65706762695312},{"word":"sealing ","start":113.65706762695312,"end":114.00189501953125},{"word":"done, ","start":114.00189501953125,"end":114.34672265625},{"word":"or ","start":114.34672265625,"end":114.69155029296876},{"word":"is ","start":114.69155029296876,"end":115.0363779296875},{"word":"it ","start":114.844630859375,"end":115.18945825195313},{"word":"flexible?","start":114.844630859375,"end":115.18945825195313}],"metadata":{"response_id":9}},{"role":"user","content":"It's flexible maybe in the next month or two. ","words":[{"word":"It's ","start":116.40700000000001,"end":116.887005},{"word":"flexible ","start":116.887005,"end":117.527004},{"word":"maybe ","start":117.527004,"end":117.927},{"word":"in ","start":117.927,"end":118.087},{"word":"the ","start":118.087,"end":118.247},{"word":"next ","start":118.247,"end":118.48700000000001},{"word":"month ","start":118.48700000000001,"end":118.887005},{"word":"or ","start":118.887005,"end":119.04700000000001},{"word":"two. ","start":119.04700000000001,"end":119.20700500000001}]},{"role":"agent","content":"Thanks, Brian. That timeline sounds good. After you upload your photos, a member of the Instant Pavers team will review everything and follow up with you soon.\n\nJust to recap, I’ll send a text to this number with a secure link for your photo uploads. Including measurements or a tape measure in some photos will help us give you the most accurate estimate.\n\nIs there anything else you’d like to mention about your project before I send the link?","words":[{"word":"Thanks, ","start":120.217,"end":120.56182763671875},{"word":"Brian. ","start":120.56182763671875,"end":120.9066552734375},{"word":"That ","start":121.05291674804687,"end":121.397744140625},{"word":"timeline ","start":121.397744140625,"end":121.74257177734376},{"word":"sounds ","start":121.74257177734376,"end":122.0873994140625},{"word":"good.","start":122.0873994140625,"end":122.43222705078125},{"word":" After ","start":122.46933325195313,"end":122.81416088867188},{"word":"you ","start":122.81416088867188,"end":123.15898852539063},{"word":"upload ","start":123.15898852539063,"end":123.50381616210937},{"word":"your ","start":123.50381616210937,"end":123.84864379882812},{"word":"photos, ","start":123.84864379882812,"end":124.19347119140625},{"word":"a ","start":124.19347119140625,"end":124.538298828125},{"word":"member ","start":124.538298828125,"end":124.88312646484376},{"word":"of ","start":124.88312646484376,"end":125.2279541015625},{"word":"the ","start":125.2279541015625,"end":125.57278149414063},{"word":"Instant ","start":125.57278149414063,"end":125.91760913085938},{"word":"Pavers ","start":125.91760913085938,"end":126.26243676757812},{"word":"team ","start":126.26243676757812,"end":126.60726440429687},{"word":"will ","start":126.60726440429687,"end":126.95209204101562},{"word":"review ","start":126.95209204101562,"end":127.29691943359374},{"word":"everything ","start":127.29691943359374,"end":127.6417470703125},{"word":"and ","start":127.6417470703125,"end":127.98657470703125},{"word":"follow ","start":127.98657470703125,"end":128.33140234375},{"word":"up ","start":128.33140234375,"end":128.67622998046875},{"word":"with ","start":128.67622998046875,"end":129.0210573730469},{"word":"you ","start":129.0210573730469,"end":129.36588500976563},{"word":"soon.","start":129.36588500976563,"end":129.71071264648438},{"word":"\n\nJust ","start":130.29445825195313,"end":130.63928588867188},{"word":"to ","start":130.63928588867188,"end":130.98411352539063},{"word":"recap, ","start":130.98411352539063,"end":131.32894116210937},{"word":"I’ll ","start":131.32894116210937,"end":131.67376879882812},{"word":"send ","start":131.67376879882812,"end":132.01859619140626},{"word":"a ","start":132.01859619140626,"end":132.363423828125},{"word":"text ","start":132.363423828125,"end":132.70825146484376},{"word":"to ","start":132.70825146484376,"end":133.0530791015625},{"word":"this ","start":133.0530791015625,"end":133.3979064941406},{"word":"number ","start":133.3979064941406,"end":133.74273413085936},{"word":"with ","start":133.618380859375,"end":133.96320825195312},{"word":"a ","start":133.618380859375,"end":133.96320825195312},{"word":"secure ","start":133.618380859375,"end":133.96320825195312},{"word":"link ","start":133.618380859375,"end":133.96320825195312},{"word":"for ","start":133.618380859375,"end":133.96320825195312},{"word":"your ","start":133.618380859375,"end":133.96320825195312},{"word":"photo ","start":133.618380859375,"end":133.96320825195312},{"word":"uploads. ","start":133.618380859375,"end":133.96320825195312},{"word":"Including ","start":133.96320825195312,"end":134.30803588867187},{"word":"measurements ","start":134.30803588867187,"end":134.65286352539061},{"word":"or ","start":134.65286352539061,"end":134.99769116210936},{"word":"a ","start":134.99769116210936,"end":135.34251879882814},{"word":"tape ","start":135.34251879882814,"end":135.68734619140625},{"word":"measure ","start":135.68734619140625,"end":136.032173828125},{"word":"in ","start":136.032173828125,"end":136.37700146484374},{"word":"some ","start":136.37700146484374,"end":136.7218291015625},{"word":"photos ","start":136.7218291015625,"end":137.06665649414063},{"word":"will ","start":137.06665649414063,"end":137.41148413085938},{"word":"help ","start":137.41148413085938,"end":137.75631176757813},{"word":"us ","start":137.75631176757813,"end":138.10113940429687},{"word":"give ","start":138.10113940429687,"end":138.44596704101562},{"word":"you ","start":138.44596704101562,"end":138.79079443359376},{"word":"the ","start":138.79079443359376,"end":139.1356220703125},{"word":"most ","start":139.1356220703125,"end":139.48044970703126},{"word":"accurate ","start":139.48044970703126,"end":139.82527734375},{"word":"estimate.","start":139.82527734375,"end":140.17010498046875},{"word":"\n\nIs ","start":140.91758325195312,"end":141.26241088867187},{"word":"there ","start":141.26241088867187,"end":141.6072385253906},{"word":"anything ","start":141.6072385253906,"end":141.95206616210936},{"word":"else ","start":141.95206616210936,"end":142.29689379882814},{"word":"you’d ","start":142.29689379882814,"end":142.64172119140625},{"word":"like ","start":142.64172119140625,"end":142.986548828125},{"word":"to ","start":142.986548828125,"end":143.33137646484374},{"word":"mention ","start":143.33137646484374,"end":143.6762041015625},{"word":"about ","start":143.6762041015625,"end":144.02103149414063},{"word":"your ","start":143.83517236328126,"end":144.18},{"word":"project ","start":143.83517236328126,"end":144.18},{"word":"before ","start":143.83517236328126,"end":144.18},{"word":"I ","start":143.83517236328126,"end":144.18},{"word":"send ","start":143.83517236328126,"end":144.18},{"word":"the ","start":143.83517236328126,"end":144.18},{"word":"link?","start":143.83517236328126,"end":144.18}],"metadata":{"response_id":10}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":145.157,"end":145.55699},{"word":"That's ","start":145.55699,"end":145.877},{"word":"all. ","start":145.877,"end":146.19699}]},{"role":"agent","content":"Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!","words":[{"word":"Thanks, ","start":148.244,"end":148.58882763671875},{"word":"Brian. ","start":148.58882763671875,"end":148.9336552734375},{"word":"Watch ","start":149.04508325195312,"end":149.38991088867186},{"word":"for ","start":149.38991088867186,"end":149.7347385253906},{"word":"the ","start":149.7347385253906,"end":150.0795661621094},{"word":"text ","start":150.0795661621094,"end":150.42439379882813},{"word":"message ","start":150.42439379882813,"end":150.76922119140625},{"word":"with ","start":150.76922119140625,"end":151.114048828125},{"word":"the ","start":151.114048828125,"end":151.45887646484374},{"word":"upload ","start":151.45887646484374,"end":151.8037041015625},{"word":"link, ","start":151.8037041015625,"end":152.14853149414063},{"word":"and ","start":152.14853149414063,"end":152.49335913085937},{"word":"send ","start":152.49335913085937,"end":152.83818676757812},{"word":"your ","start":152.83818676757812,"end":153.18301440429687},{"word":"photos ","start":153.18301440429687,"end":153.52784204101562},{"word":"whenever ","start":153.239755859375,"end":153.58458325195312},{"word":"it’s ","start":153.239755859375,"end":153.58458325195312},{"word":"convenient. ","start":153.239755859375,"end":153.58458325195312},{"word":"The ","start":153.58458325195312,"end":153.92941088867187},{"word":"Instant ","start":153.92941088867187,"end":154.27423852539061},{"word":"Pavers ","start":154.27423852539061,"end":154.61906616210936},{"word":"team ","start":154.61906616210936,"end":154.96389379882814},{"word":"will ","start":154.96389379882814,"end":155.30872119140625},{"word":"be ","start":155.30872119140625,"end":155.653548828125},{"word":"in ","start":155.653548828125,"end":155.99837646484374},{"word":"touch ","start":155.99837646484374,"end":156.3432041015625},{"word":"soon ","start":156.3432041015625,"end":156.68803149414063},{"word":"after ","start":156.68803149414063,"end":157.03285913085938},{"word":"reviewing ","start":157.03285913085938,"end":157.37768676757813},{"word":"your ","start":157.37768676757813,"end":157.72251440429687},{"word":"information. ","start":157.72251440429687,"end":158.06734204101562},{"word":"Have ","start":158.71620825195313,"end":159.06103588867188},{"word":"a ","start":159.06103588867188,"end":159.40586352539063},{"word":"great ","start":159.09121411132813,"end":159.43604174804688},{"word":"day!","start":159.09121411132813,"end":159.43604174804688}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.16,"end":0.50482763671875},{"word":"you ","start":0.50482763671875,"end":0.8496552734375},{"word":"for ","start":0.8496552734375,"end":1.194482666015625},{"word":"calling ","start":1.194482666015625,"end":1.539310302734375},{"word":"Instant ","start":1.521839111328125,"end":1.866666748046875},{"word":"Pavers. ","start":1.521839111328125,"end":1.866666748046875},{"word":"This ","start":1.866666748046875,"end":2.211494140625},{"word":"is ","start":2.211494140625,"end":2.55632177734375},{"word":"Mac ","start":2.55632177734375,"end":2.9011494140625},{"word":"the ","start":2.9011494140625,"end":3.24597705078125},{"word":"Digital ","start":3.24597705078125,"end":3.5908046875},{"word":"Assistant. ","start":3.541964111328125,"end":3.886791748046875},{"word":"How ","start":3.886791748046875,"end":4.231619140625},{"word":"may ","start":4.231619140625,"end":4.57644677734375},{"word":"I ","start":4.57644677734375,"end":4.9212744140625},{"word":"help ","start":4.702964111328125,"end":5.047791748046875},{"word":"you?","start":4.702964111328125,"end":5.047791748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote to get my pool deck sealed. ","words":[{"word":"Hey, ","start":6.146999999999999,"end":6.547},{"word":"Mac. ","start":6.547,"end":6.8669997},{"word":"I ","start":6.8669997,"end":7.026999999999999},{"word":"need ","start":7.026999999999999,"end":7.186999999999999},{"word":"a ","start":7.186999999999999,"end":7.3469997},{"word":"quote ","start":7.707,"end":8.187},{"word":"to ","start":8.187,"end":8.427},{"word":"get ","start":8.427,"end":8.667},{"word":"my ","start":8.667,"end":8.907},{"word":"pool ","start":8.907,"end":9.226999},{"word":"deck ","start":9.226999,"end":9.706999999999999},{"word":"sealed. ","start":9.706999999999999,"end":10.0269995}]},{"role":"agent","content":"Thanks for reaching out about your pool deck. We can definitely help with paver sealing. Would you prefer to get an online estimate by sending us some photos of your pool deck, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":10.952,"end":11.29682763671875},{"word":"for ","start":11.29682763671875,"end":11.6416552734375},{"word":"reaching ","start":11.6416552734375,"end":11.986482666015625},{"word":"out ","start":11.986482666015625,"end":12.331310302734375},{"word":"about ","start":12.313839111328125,"end":12.658666748046874},{"word":"your ","start":12.313839111328125,"end":12.658666748046874},{"word":"pool ","start":12.313839111328125,"end":12.658666748046874},{"word":"deck. ","start":12.313839111328125,"end":12.658666748046874},{"word":"We ","start":12.658666748046874,"end":13.003494140625},{"word":"can ","start":13.003494140625,"end":13.34832177734375},{"word":"definitely ","start":13.34832177734375,"end":13.6931494140625},{"word":"help ","start":13.6931494140625,"end":14.03797705078125},{"word":"with ","start":14.03797705078125,"end":14.3828046875},{"word":"paver ","start":14.3828046875,"end":14.727632080078125},{"word":"sealing.","start":14.727632080078125,"end":15.072459716796875},{"word":" Would ","start":15.456666748046874,"end":15.801494140625},{"word":"you ","start":15.801494140625,"end":16.14632177734375},{"word":"prefer ","start":16.14632177734375,"end":16.4911494140625},{"word":"to ","start":16.4911494140625,"end":16.83597705078125},{"word":"get ","start":16.83597705078125,"end":17.1808046875},{"word":"an ","start":17.1808046875,"end":17.525632080078125},{"word":"online ","start":17.525632080078125,"end":17.870459716796876},{"word":"estimate ","start":17.870459716796876,"end":18.215287353515624},{"word":"by ","start":18.215287353515624,"end":18.560114990234375},{"word":"sending ","start":18.560114990234375,"end":18.904942626953126},{"word":"us ","start":18.904942626953126,"end":19.24977001953125},{"word":"some ","start":19.24977001953125,"end":19.59459765625},{"word":"photos ","start":19.59459765625,"end":19.93942529296875},{"word":"of ","start":19.93942529296875,"end":20.2842529296875},{"word":"your ","start":20.2842529296875,"end":20.62908056640625},{"word":"pool ","start":20.62908056640625,"end":20.973907958984373},{"word":"deck, ","start":20.973907958984373,"end":21.318735595703124},{"word":"or ","start":21.318735595703124,"end":21.663563232421875},{"word":"would ","start":21.663563232421875,"end":22.008390869140626},{"word":"you ","start":22.008390869140626,"end":22.353218505859374},{"word":"rather ","start":22.20554736328125,"end":22.550375},{"word":"schedule ","start":22.20554736328125,"end":22.550375},{"word":"an ","start":22.20554736328125,"end":22.550375},{"word":"on-site ","start":22.20554736328125,"end":22.550375},{"word":"consultation?","start":22.20554736328125,"end":22.550375}],"metadata":{"response_id":2}},{"role":"user","content":"Online. ","words":[{"word":"Online. ","start":24.237000000000002,"end":24.637}]},{"role":"agent","content":"All right, we can send you a secure link by text so you can upload photos of your pool deck. The more clear photos you provide—from different angles—the more accurate your estimate will be. If you can, try to include a tape measure or something for size reference in a few of the pictures.\n\nTo get started, can I have your name and the best phone number to send the upload link?","words":[{"word":"All ","start":25.945,"end":26.28982763671875},{"word":"right, ","start":26.28982763671875,"end":26.6346552734375},{"word":"we ","start":26.6346552734375,"end":26.979482666015624},{"word":"can ","start":26.979482666015624,"end":27.324310302734375},{"word":"send ","start":27.324310302734375,"end":27.669137939453126},{"word":"you ","start":27.669137939453126,"end":28.013965576171874},{"word":"a ","start":28.013965576171874,"end":28.358793212890625},{"word":"secure ","start":28.358793212890625,"end":28.70362060546875},{"word":"link ","start":28.70362060546875,"end":29.0484482421875},{"word":"by ","start":29.0484482421875,"end":29.39327587890625},{"word":"text ","start":29.39327587890625,"end":29.738103515625},{"word":"so ","start":29.738103515625,"end":30.08293115234375},{"word":"you ","start":30.08293115234375,"end":30.427758544921875},{"word":"can ","start":30.427758544921875,"end":30.772586181640627},{"word":"upload ","start":30.772586181640627,"end":31.117413818359374},{"word":"photos ","start":31.117413818359374,"end":31.462241455078125},{"word":"of ","start":31.462241455078125,"end":31.80706884765625},{"word":"your ","start":31.80706884765625,"end":32.151896484375},{"word":"pool ","start":32.151896484375,"end":32.49672412109375},{"word":"deck. ","start":32.26429736328125,"end":32.609125},{"word":"The ","start":32.609125,"end":32.95395263671875},{"word":"more ","start":32.95395263671875,"end":33.2987802734375},{"word":"clear ","start":33.2987802734375,"end":33.643607666015626},{"word":"photos ","start":33.643607666015626,"end":33.98843530273437},{"word":"you ","start":33.98843530273437,"end":34.33326293945313},{"word":"provide—from ","start":34.33326293945313,"end":34.678090576171876},{"word":"different ","start":34.678090576171876,"end":35.02291821289062},{"word":"angles—the ","start":35.02291821289062,"end":35.36774560546875},{"word":"more ","start":35.36774560546875,"end":35.7125732421875},{"word":"accurate ","start":35.7125732421875,"end":36.05740087890625},{"word":"your ","start":36.05740087890625,"end":36.402228515625},{"word":"estimate ","start":36.22329736328125,"end":36.568125},{"word":"will ","start":36.22329736328125,"end":36.568125},{"word":"be. ","start":36.22329736328125,"end":36.568125},{"word":"If ","start":36.568125,"end":36.91295263671875},{"word":"you ","start":36.91295263671875,"end":37.2577802734375},{"word":"can, ","start":37.2577802734375,"end":37.60260766601562},{"word":"try ","start":37.60260766601562,"end":37.94743530273438},{"word":"to ","start":37.94743530273438,"end":38.292262939453124},{"word":"include ","start":38.292262939453124,"end":38.63709057617187},{"word":"a ","start":38.63709057617187,"end":38.981918212890626},{"word":"tape ","start":38.981918212890626,"end":39.32674560546875},{"word":"measure ","start":39.32674560546875,"end":39.6715732421875},{"word":"or ","start":39.6715732421875,"end":40.01640087890625},{"word":"something ","start":40.01640087890625,"end":40.361228515625},{"word":"for ","start":40.361228515625,"end":40.70605615234375},{"word":"size ","start":40.70605615234375,"end":41.050883544921874},{"word":"reference ","start":41.050883544921874,"end":41.39571118164063},{"word":"in ","start":41.39571118164063,"end":41.740538818359376},{"word":"a ","start":41.740538818359376,"end":42.08536645507812},{"word":"few ","start":42.08536645507812,"end":42.43019384765625},{"word":"of ","start":42.43019384765625,"end":42.775021484375},{"word":"the ","start":42.585589111328126,"end":42.93041674804687},{"word":"pictures.","start":42.585589111328126,"end":42.93041674804687},{"word":"\n\nTo ","start":42.93041674804687,"end":43.275244140625},{"word":"get ","start":43.275244140625,"end":43.62007177734375},{"word":"started, ","start":43.62007177734375,"end":43.9648994140625},{"word":"can ","start":43.9648994140625,"end":44.30972705078125},{"word":"I ","start":44.30972705078125,"end":44.6545546875},{"word":"have ","start":44.6545546875,"end":44.99938208007813},{"word":"your ","start":44.99938208007813,"end":45.344209716796875},{"word":"name ","start":45.344209716796875,"end":45.68903735351562},{"word":"and ","start":45.68903735351562,"end":46.03386499023438},{"word":"the ","start":46.03386499023438,"end":46.378692626953125},{"word":"best ","start":46.378692626953125,"end":46.72352001953125},{"word":"phone ","start":46.72352001953125,"end":47.06834765625},{"word":"number ","start":46.76517236328125,"end":47.11},{"word":"to ","start":46.76517236328125,"end":47.11},{"word":"send ","start":46.76517236328125,"end":47.11},{"word":"the ","start":46.76517236328125,"end":47.11},{"word":"upload ","start":46.76517236328125,"end":47.11},{"word":"link?","start":46.76517236328125,"end":47.11}],"metadata":{"response_id":3}},{"role":"user","content":"Brian. And you can send it to this phone number that I'm calling you on. ","words":[{"word":"Brian. ","start":48.897003,"end":49.377002999999995},{"word":"And ","start":49.747,"end":50.067},{"word":"you ","start":50.067,"end":50.227},{"word":"can ","start":50.227,"end":50.387},{"word":"send ","start":50.387,"end":50.627002999999995},{"word":"it ","start":50.627002999999995,"end":50.787003},{"word":"to ","start":50.787003,"end":50.947002},{"word":"this ","start":50.947002,"end":51.187},{"word":"phone ","start":51.187,"end":51.507},{"word":"number ","start":51.507,"end":51.827},{"word":"that ","start":51.827,"end":52.067},{"word":"I'm ","start":52.067,"end":52.307002999999995},{"word":"calling ","start":52.307002999999995,"end":52.547},{"word":"you ","start":52.547,"end":52.787003},{"word":"on. ","start":52.787003,"end":53.027}]},{"role":"agent","content":"Thanks, Brian. I’ll send the upload link to this number after our call. Could you also share the property address where the pool deck is located? That way, our team knows exactly ","words":[{"word":"Thanks, ","start":54.028,"end":54.37282763671875},{"word":"Brian. ","start":54.37282763671875,"end":54.7176552734375},{"word":"I’ll ","start":54.863916748046876,"end":55.208744140625},{"word":"send ","start":55.208744140625,"end":55.55357177734375},{"word":"the ","start":55.55357177734375,"end":55.8983994140625},{"word":"upload ","start":55.8983994140625,"end":56.24322705078125},{"word":"link ","start":56.24322705078125,"end":56.5880546875},{"word":"to ","start":56.5880546875,"end":56.93288208007812},{"word":"this ","start":56.93288208007812,"end":57.27770971679688},{"word":"number ","start":57.27770971679688,"end":57.622537353515625},{"word":"after ","start":57.35192236328125,"end":57.69675},{"word":"our ","start":57.35192236328125,"end":57.69675},{"word":"call. ","start":57.35192236328125,"end":57.69675},{"word":"Could ","start":57.69675,"end":58.04157763671875},{"word":"you ","start":58.04157763671875,"end":58.3864052734375},{"word":"also ","start":58.3864052734375,"end":58.73123266601562},{"word":"share ","start":58.73123266601562,"end":59.076060302734376},{"word":"the ","start":59.076060302734376,"end":59.420887939453124},{"word":"property ","start":59.420887939453124,"end":59.76571557617188},{"word":"address ","start":59.76571557617188,"end":60.110543212890626},{"word":"where ","start":60.110543212890626,"end":60.45537060546875},{"word":"the ","start":60.45537060546875,"end":60.8001982421875},{"word":"pool ","start":60.8001982421875,"end":61.14502587890625},{"word":"deck ","start":61.14502587890625,"end":61.489853515625},{"word":"is ","start":61.489853515625,"end":61.83468115234375},{"word":"located? ","start":61.68246411132812,"end":62.02729174804688},{"word":"That ","start":62.02729174804688,"end":62.372119140625},{"word":"way, ","start":62.372119140625,"end":62.71694677734375},{"word":"our ","start":62.71694677734375,"end":63.0617744140625},{"word":"team ","start":63.0617744140625,"end":63.40660205078125},{"word":"knows ","start":63.40660205078125,"end":63.7514296875},{"word":"exactly ","start":63.7514296875,"end":64.09625708007812}],"metadata":{"response_id":4}},{"role":"user","content":"It's ","words":[{"word":"It's ","start":64.107,"end":64.507}]},{"role":"agent","content":"where the project is.","words":[{"word":"where ","start":64.09625708007812,"end":64.44108471679688},{"word":"the ","start":64.44108471679688,"end":64.78591235351563},{"word":"project ","start":64.48046411132813,"end":64.82529174804688},{"word":"is.","start":64.48046411132813,"end":64.82529174804688}],"metadata":{"response_id":4}},{"role":"user","content":"forty one eighty six Tippecanoe Drive. ","words":[{"word":"forty ","start":64.68700000000001,"end":65.167},{"word":"one ","start":65.167,"end":65.727},{"word":"eighty ","start":65.727,"end":66.287},{"word":"six ","start":66.287,"end":66.68700000000001},{"word":"Tippecanoe ","start":68.837,"end":69.717},{"word":"Drive. ","start":69.717,"end":70.117}]},{"role":"agent","content":"Got it—4186 Tippecanoe Drive. Just to confirm, is that in Sarasota or another nearby city?","words":[{"word":"Got ","start":72.021,"end":72.36582763671875},{"word":"it—4186 ","start":72.36582763671875,"end":72.7106552734375},{"word":"Tippecanoe ","start":72.7106552734375,"end":73.05548266601562},{"word":"Drive.","start":73.05548266601562,"end":73.40031030273437},{"word":" Just ","start":75.57366674804688,"end":75.918494140625},{"word":"to ","start":75.918494140625,"end":76.26332177734375},{"word":"confirm, ","start":76.26332177734375,"end":76.6081494140625},{"word":"is ","start":76.6081494140625,"end":76.95297705078124},{"word":"that ","start":76.95297705078124,"end":77.2978046875},{"word":"in ","start":77.2978046875,"end":77.64263208007813},{"word":"Sarasota ","start":77.64263208007813,"end":77.98745971679688},{"word":"or ","start":77.98745971679688,"end":78.33228735351562},{"word":"another ","start":78.33228735351562,"end":78.67711499023437},{"word":"nearby ","start":78.67711499023437,"end":79.02194262695312},{"word":"city?","start":79.02194262695312,"end":79.36677001953124}],"metadata":{"response_id":6}},{"role":"user","content":"It's in Lakewood Ranch. ","words":[{"word":"It's ","start":80.51699500000001,"end":80.91699600000001},{"word":"in ","start":80.91699600000001,"end":80.997},{"word":"Lakewood ","start":80.997,"end":81.47699},{"word":"Ranch. ","start":81.47699,"end":81.79699000000001}]},{"role":"agent","content":"Thanks for confirming, Brian. Could you give me a quick description of your pool deck—like the approximate size, the type of pavers, or any specific concerns you have? This will help our team provide the most accurate estimate.","words":[{"word":"Thanks ","start":82.917,"end":83.26182763671875},{"word":"for ","start":83.26182763671875,"end":83.6066552734375},{"word":"confirming, ","start":83.6066552734375,"end":83.95148266601562},{"word":"Brian. ","start":83.91892236328125,"end":84.26375},{"word":"Could ","start":84.26375,"end":84.60857763671875},{"word":"you ","start":84.60857763671875,"end":84.9534052734375},{"word":"give ","start":84.9534052734375,"end":85.29823266601562},{"word":"me ","start":85.29823266601562,"end":85.64306030273437},{"word":"a ","start":85.64306030273437,"end":85.98788793945313},{"word":"quick ","start":85.98788793945313,"end":86.33271557617188},{"word":"description ","start":86.33271557617188,"end":86.67754321289063},{"word":"of ","start":86.67754321289063,"end":87.02237060546875},{"word":"your ","start":87.02237060546875,"end":87.3671982421875},{"word":"pool ","start":87.3671982421875,"end":87.71202587890625},{"word":"deck—like ","start":87.71202587890625,"end":88.056853515625},{"word":"the ","start":88.056853515625,"end":88.40168115234376},{"word":"approximate ","start":88.40168115234376,"end":88.74650854492188},{"word":"size, ","start":88.74650854492188,"end":89.09133618164063},{"word":"the ","start":89.09133618164063,"end":89.43616381835938},{"word":"type ","start":89.43616381835938,"end":89.78099145507812},{"word":"of ","start":89.78099145507812,"end":90.12581884765625},{"word":"pavers, ","start":90.12581884765625,"end":90.470646484375},{"word":"or ","start":90.470646484375,"end":90.81547412109374},{"word":"any ","start":90.81547412109374,"end":91.1603017578125},{"word":"specific ","start":91.04746411132813,"end":91.39229174804687},{"word":"concerns ","start":91.04746411132813,"end":91.39229174804687},{"word":"you ","start":91.04746411132813,"end":91.39229174804687},{"word":"have? ","start":91.04746411132813,"end":91.39229174804687},{"word":"This ","start":91.39229174804687,"end":91.737119140625},{"word":"will ","start":91.737119140625,"end":92.08194677734375},{"word":"help ","start":92.08194677734375,"end":92.4267744140625},{"word":"our ","start":92.4267744140625,"end":92.77160205078125},{"word":"team ","start":92.77160205078125,"end":93.1164296875},{"word":"provide ","start":93.1164296875,"end":93.46125708007813},{"word":"the ","start":93.46125708007813,"end":93.80608471679687},{"word":"most ","start":93.47396411132813,"end":93.81879174804688},{"word":"accurate ","start":93.47396411132813,"end":93.81879174804688},{"word":"estimate.","start":93.47396411132813,"end":93.81879174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'm not sure of the size, but I'll send some pictures. ","words":[{"word":"I'm ","start":95.087,"end":95.727},{"word":"not ","start":95.727,"end":95.887},{"word":"sure ","start":96.087,"end":96.327},{"word":"of ","start":96.327,"end":96.48700000000001},{"word":"the ","start":96.48700000000001,"end":96.647},{"word":"size, ","start":96.647,"end":97.20700500000001},{"word":"but ","start":97.20700500000001,"end":97.367},{"word":"I'll ","start":97.367,"end":97.527004},{"word":"send ","start":97.527004,"end":97.76700000000001},{"word":"some ","start":97.76700000000001,"end":98.007},{"word":"pictures. ","start":98.007,"end":98.247005}]},{"role":"agent","content":"That works perfectly. Just include as many clear photos as you can, and if possible, place a tape measure or another object for scale in a few shots. That’ll really help our team.\n\nIs there a particular timeline you’re hoping to have the sealing done, or is it flexible?","words":[{"word":"That ","start":100.677,"end":101.02182763671875},{"word":"works ","start":101.02182763671875,"end":101.3666552734375},{"word":"perfectly. ","start":101.3666552734375,"end":101.71148266601563},{"word":"Just ","start":101.80316674804688,"end":102.147994140625},{"word":"include ","start":102.147994140625,"end":102.49282177734375},{"word":"as ","start":102.49282177734375,"end":102.8376494140625},{"word":"many ","start":102.8376494140625,"end":103.18247705078124},{"word":"clear ","start":103.18247705078124,"end":103.5273046875},{"word":"photos ","start":103.5273046875,"end":103.87213208007813},{"word":"as ","start":103.87213208007813,"end":104.21695971679688},{"word":"you ","start":104.21695971679688,"end":104.56178735351563},{"word":"can, ","start":104.56178735351563,"end":104.90661499023437},{"word":"and ","start":104.90661499023437,"end":105.25144262695312},{"word":"if ","start":105.25144262695312,"end":105.59627001953125},{"word":"possible, ","start":105.59627001953125,"end":105.94109765625},{"word":"place ","start":105.94109765625,"end":106.28592529296876},{"word":"a ","start":106.28592529296876,"end":106.6307529296875},{"word":"tape ","start":106.6307529296875,"end":106.97558056640625},{"word":"measure ","start":106.97558056640625,"end":107.32040795898438},{"word":"or ","start":107.32040795898438,"end":107.66523559570312},{"word":"another ","start":107.66523559570312,"end":108.01006323242187},{"word":"object ","start":108.01006323242187,"end":108.35489086914062},{"word":"for ","start":108.35489086914062,"end":108.69971850585938},{"word":"scale ","start":108.44754736328125,"end":108.792375},{"word":"in ","start":108.44754736328125,"end":108.792375},{"word":"a ","start":108.44754736328125,"end":108.792375},{"word":"few ","start":108.44754736328125,"end":108.792375},{"word":"shots. ","start":108.44754736328125,"end":108.792375},{"word":"That’ll ","start":108.792375,"end":109.13720263671875},{"word":"really ","start":109.13720263671875,"end":109.4820302734375},{"word":"help ","start":109.4820302734375,"end":109.82685766601563},{"word":"our ","start":109.82685766601563,"end":110.17168530273437},{"word":"team.","start":109.86396411132813,"end":110.20879174804688},{"word":"\n\nIs ","start":110.20879174804688,"end":110.553619140625},{"word":"there ","start":110.553619140625,"end":110.89844677734375},{"word":"a ","start":110.89844677734375,"end":111.2432744140625},{"word":"particular ","start":111.2432744140625,"end":111.58810205078125},{"word":"timeline ","start":111.58810205078125,"end":111.9329296875},{"word":"you’re ","start":111.9329296875,"end":112.27775708007813},{"word":"hoping ","start":112.27775708007813,"end":112.62258471679688},{"word":"to ","start":112.62258471679688,"end":112.96741235351563},{"word":"have ","start":112.96741235351563,"end":113.31223999023437},{"word":"the ","start":113.31223999023437,"end":113.65706762695312},{"word":"sealing ","start":113.65706762695312,"end":114.00189501953125},{"word":"done, ","start":114.00189501953125,"end":114.34672265625},{"word":"or ","start":114.34672265625,"end":114.69155029296876},{"word":"is ","start":114.69155029296876,"end":115.0363779296875},{"word":"it ","start":114.844630859375,"end":115.18945825195313},{"word":"flexible?","start":114.844630859375,"end":115.18945825195313}],"metadata":{"response_id":9}},{"role":"user","content":"It's flexible maybe in the next month or two. ","words":[{"word":"It's ","start":116.40700000000001,"end":116.887005},{"word":"flexible ","start":116.887005,"end":117.527004},{"word":"maybe ","start":117.527004,"end":117.927},{"word":"in ","start":117.927,"end":118.087},{"word":"the ","start":118.087,"end":118.247},{"word":"next ","start":118.247,"end":118.48700000000001},{"word":"month ","start":118.48700000000001,"end":118.887005},{"word":"or ","start":118.887005,"end":119.04700000000001},{"word":"two. ","start":119.04700000000001,"end":119.20700500000001}]},{"role":"agent","content":"Thanks, Brian. That timeline sounds good. After you upload your photos, a member of the Instant Pavers team will review everything and follow up with you soon.\n\nJust to recap, I’ll send a text to this number with a secure link for your photo uploads. Including measurements or a tape measure in some photos will help us give you the most accurate estimate.\n\nIs there anything else you’d like to mention about your project before I send the link?","words":[{"word":"Thanks, ","start":120.217,"end":120.56182763671875},{"word":"Brian. ","start":120.56182763671875,"end":120.9066552734375},{"word":"That ","start":121.05291674804687,"end":121.397744140625},{"word":"timeline ","start":121.397744140625,"end":121.74257177734376},{"word":"sounds ","start":121.74257177734376,"end":122.0873994140625},{"word":"good.","start":122.0873994140625,"end":122.43222705078125},{"word":" After ","start":122.46933325195313,"end":122.81416088867188},{"word":"you ","start":122.81416088867188,"end":123.15898852539063},{"word":"upload ","start":123.15898852539063,"end":123.50381616210937},{"word":"your ","start":123.50381616210937,"end":123.84864379882812},{"word":"photos, ","start":123.84864379882812,"end":124.19347119140625},{"word":"a ","start":124.19347119140625,"end":124.538298828125},{"word":"member ","start":124.538298828125,"end":124.88312646484376},{"word":"of ","start":124.88312646484376,"end":125.2279541015625},{"word":"the ","start":125.2279541015625,"end":125.57278149414063},{"word":"Instant ","start":125.57278149414063,"end":125.91760913085938},{"word":"Pavers ","start":125.91760913085938,"end":126.26243676757812},{"word":"team ","start":126.26243676757812,"end":126.60726440429687},{"word":"will ","start":126.60726440429687,"end":126.95209204101562},{"word":"review ","start":126.95209204101562,"end":127.29691943359374},{"word":"everything ","start":127.29691943359374,"end":127.6417470703125},{"word":"and ","start":127.6417470703125,"end":127.98657470703125},{"word":"follow ","start":127.98657470703125,"end":128.33140234375},{"word":"up ","start":128.33140234375,"end":128.67622998046875},{"word":"with ","start":128.67622998046875,"end":129.0210573730469},{"word":"you ","start":129.0210573730469,"end":129.36588500976563},{"word":"soon.","start":129.36588500976563,"end":129.71071264648438},{"word":"\n\nJust ","start":130.29445825195313,"end":130.63928588867188},{"word":"to ","start":130.63928588867188,"end":130.98411352539063},{"word":"recap, ","start":130.98411352539063,"end":131.32894116210937},{"word":"I’ll ","start":131.32894116210937,"end":131.67376879882812},{"word":"send ","start":131.67376879882812,"end":132.01859619140626},{"word":"a ","start":132.01859619140626,"end":132.363423828125},{"word":"text ","start":132.363423828125,"end":132.70825146484376},{"word":"to ","start":132.70825146484376,"end":133.0530791015625},{"word":"this ","start":133.0530791015625,"end":133.3979064941406},{"word":"number ","start":133.3979064941406,"end":133.74273413085936},{"word":"with ","start":133.618380859375,"end":133.96320825195312},{"word":"a ","start":133.618380859375,"end":133.96320825195312},{"word":"secure ","start":133.618380859375,"end":133.96320825195312},{"word":"link ","start":133.618380859375,"end":133.96320825195312},{"word":"for ","start":133.618380859375,"end":133.96320825195312},{"word":"your ","start":133.618380859375,"end":133.96320825195312},{"word":"photo ","start":133.618380859375,"end":133.96320825195312},{"word":"uploads. ","start":133.618380859375,"end":133.96320825195312},{"word":"Including ","start":133.96320825195312,"end":134.30803588867187},{"word":"measurements ","start":134.30803588867187,"end":134.65286352539061},{"word":"or ","start":134.65286352539061,"end":134.99769116210936},{"word":"a ","start":134.99769116210936,"end":135.34251879882814},{"word":"tape ","start":135.34251879882814,"end":135.68734619140625},{"word":"measure ","start":135.68734619140625,"end":136.032173828125},{"word":"in ","start":136.032173828125,"end":136.37700146484374},{"word":"some ","start":136.37700146484374,"end":136.7218291015625},{"word":"photos ","start":136.7218291015625,"end":137.06665649414063},{"word":"will ","start":137.06665649414063,"end":137.41148413085938},{"word":"help ","start":137.41148413085938,"end":137.75631176757813},{"word":"us ","start":137.75631176757813,"end":138.10113940429687},{"word":"give ","start":138.10113940429687,"end":138.44596704101562},{"word":"you ","start":138.44596704101562,"end":138.79079443359376},{"word":"the ","start":138.79079443359376,"end":139.1356220703125},{"word":"most ","start":139.1356220703125,"end":139.48044970703126},{"word":"accurate ","start":139.48044970703126,"end":139.82527734375},{"word":"estimate.","start":139.82527734375,"end":140.17010498046875},{"word":"\n\nIs ","start":140.91758325195312,"end":141.26241088867187},{"word":"there ","start":141.26241088867187,"end":141.6072385253906},{"word":"anything ","start":141.6072385253906,"end":141.95206616210936},{"word":"else ","start":141.95206616210936,"end":142.29689379882814},{"word":"you’d ","start":142.29689379882814,"end":142.64172119140625},{"word":"like ","start":142.64172119140625,"end":142.986548828125},{"word":"to ","start":142.986548828125,"end":143.33137646484374},{"word":"mention ","start":143.33137646484374,"end":143.6762041015625},{"word":"about ","start":143.6762041015625,"end":144.02103149414063},{"word":"your ","start":143.83517236328126,"end":144.18},{"word":"project ","start":143.83517236328126,"end":144.18},{"word":"before ","start":143.83517236328126,"end":144.18},{"word":"I ","start":143.83517236328126,"end":144.18},{"word":"send ","start":143.83517236328126,"end":144.18},{"word":"the ","start":143.83517236328126,"end":144.18},{"word":"link?","start":143.83517236328126,"end":144.18}],"metadata":{"response_id":10}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":145.157,"end":145.55699},{"word":"That's ","start":145.55699,"end":145.877},{"word":"all. ","start":145.877,"end":146.19699}]},{"role":"agent","content":"Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!","words":[{"word":"Thanks, ","start":148.244,"end":148.58882763671875},{"word":"Brian. ","start":148.58882763671875,"end":148.9336552734375},{"word":"Watch ","start":149.04508325195312,"end":149.38991088867186},{"word":"for ","start":149.38991088867186,"end":149.7347385253906},{"word":"the ","start":149.7347385253906,"end":150.0795661621094},{"word":"text ","start":150.0795661621094,"end":150.42439379882813},{"word":"message ","start":150.42439379882813,"end":150.76922119140625},{"word":"with ","start":150.76922119140625,"end":151.114048828125},{"word":"the ","start":151.114048828125,"end":151.45887646484374},{"word":"upload ","start":151.45887646484374,"end":151.8037041015625},{"word":"link, ","start":151.8037041015625,"end":152.14853149414063},{"word":"and ","start":152.14853149414063,"end":152.49335913085937},{"word":"send ","start":152.49335913085937,"end":152.83818676757812},{"word":"your ","start":152.83818676757812,"end":153.18301440429687},{"word":"photos ","start":153.18301440429687,"end":153.52784204101562},{"word":"whenever ","start":153.239755859375,"end":153.58458325195312},{"word":"it’s ","start":153.239755859375,"end":153.58458325195312},{"word":"convenient. ","start":153.239755859375,"end":153.58458325195312},{"word":"The ","start":153.58458325195312,"end":153.92941088867187},{"word":"Instant ","start":153.92941088867187,"end":154.27423852539061},{"word":"Pavers ","start":154.27423852539061,"end":154.61906616210936},{"word":"team ","start":154.61906616210936,"end":154.96389379882814},{"word":"will ","start":154.96389379882814,"end":155.30872119140625},{"word":"be ","start":155.30872119140625,"end":155.653548828125},{"word":"in ","start":155.653548828125,"end":155.99837646484374},{"word":"touch ","start":155.99837646484374,"end":156.3432041015625},{"word":"soon ","start":156.3432041015625,"end":156.68803149414063},{"word":"after ","start":156.68803149414063,"end":157.03285913085938},{"word":"reviewing ","start":157.03285913085938,"end":157.37768676757813},{"word":"your ","start":157.37768676757813,"end":157.72251440429687},{"word":"information. ","start":157.72251440429687,"end":158.06734204101562},{"word":"Have ","start":158.71620825195313,"end":159.06103588867188},{"word":"a ","start":159.06103588867188,"end":159.40586352539063},{"word":"great ","start":159.09121411132813,"end":159.43604174804688},{"word":"day!","start":159.09121411132813,"end":159.43604174804688}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"aee727b3417d5c44","name":"end_call","arguments":"{\"execution_message\":\"Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!\"}","time_sec":159.474,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7f07243c8e633f8bf8532462e492353bee420e962ee836257523ec1d3c3f796d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7f07243c8e633f8bf8532462e492353bee420e962ee836257523ec1d3c3f796d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7f07243c8e633f8bf8532462e492353bee420e962ee836257523ec1d3c3f796d/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":677,"p90":874,"p95":913.5,"p99":945.1,"min":4,"max":953,"num":11,"sum":7318,"values":[4,608,562,820,562,864,745,649,677,953,874]},"e2e":{"p50":1214.0050048828125,"p90":2161.9055419921874,"p95":2295.9503295898435,"p99":2403.1861596679687,"min":925.00048828125,"max":2429.9951171875,"num":8,"sum":11745.0107421875,"values":[925.00048828125,1308,1001,1904,1120.010009765625,2429.9951171875,1009.9951171875,2047.010009765625]},"tts":{"p50":163,"p90":225,"p95":225,"p99":225,"min":140,"max":225,"num":11,"sum":1919,"values":[155,149,151,163,190,140,192,144,225,185,225]},"asr":{"p50":205.5,"p90":501.0999999999999,"p95":717.0499999999997,"p99":889.8099999999998,"min":87,"max":933,"num":8,"sum":2237,"values":[202,316,228,209,171,91,87,933]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":14.666672},{"product":"platform_tts","unit_price":0.025,"cost":4},{"product":"gpt_4_1","unit_price":0.075,"cost":12},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":160,"total_duration_unit_price":0.1916667,"combined_cost":32.166672},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397,1403,1460,1567,1592,1630,1633,1669,1738,1815,1917,1921],"average":1645.1666666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"aee727b3417d5c44","name":"end_call","type":"end_call","start_time_sec":159.474}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780529631766}

2026-06-03T17:33:54-06:00
{"event":"call_analyzed","call":{"call_id":"call_d8ce582a07729cb6d3107cd98fc","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780529472289,"end_timestamp":1780529631766,"duration_ms":159477,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need a quote to get my pool deck sealed. \nAgent: Thanks for reaching out about your pool deck. We can definitely help with paver sealing. Would you prefer to get an online estimate by sending us some photos of your pool deck, or would you rather schedule an on-site consultation?\nUser: Online. \nAgent: All right, we can send you a secure link by text so you can upload photos of your pool deck. The more clear photos you provide—from different angles—the more accurate your estimate will be. If you can, try to include a tape measure or something for size reference in a few of the pictures.\n\nTo get started, can I have your name and the best phone number to send the upload link?\nUser: Brian. And you can send it to this phone number that I'm calling you on. \nAgent: Thanks, Brian. I’ll send the upload link to this number after our call. Could you also share the property address where the pool deck is located? That way, our team knows exactly \nUser: It's \nAgent: where the project is.\nUser: forty one eighty six Tippecanoe Drive. \nAgent: Got it—4186 Tippecanoe Drive. Just to confirm, is that in Sarasota or another nearby city?\nUser: It's in Lakewood Ranch. \nAgent: Thanks for confirming, Brian. Could you give me a quick description of your pool deck—like the approximate size, the type of pavers, or any specific concerns you have? This will help our team provide the most accurate estimate.\nUser: I'm not sure of the size, but I'll send some pictures. \nAgent: That works perfectly. Just include as many clear photos as you can, and if possible, place a tape measure or another object for scale in a few shots. That’ll really help our team.\n\nIs there a particular timeline you’re hoping to have the sealing done, or is it flexible?\nUser: It's flexible maybe in the next month or two. \nAgent: Thanks, Brian. That timeline sounds good. After you upload your photos, a member of the Instant Pavers team will review everything and follow up with you soon.\n\nJust to recap, I’ll send a text to this number with a secure link for your photo uploads. Including measurements or a tape measure in some photos will help us give you the most accurate estimate.\n\nIs there anything else you’d like to mention about your project before I send the link?\nUser: Nope. That's all. \nAgent: Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.16,"end":0.50482763671875},{"word":"you ","start":0.50482763671875,"end":0.8496552734375},{"word":"for ","start":0.8496552734375,"end":1.194482666015625},{"word":"calling ","start":1.194482666015625,"end":1.539310302734375},{"word":"Instant ","start":1.521839111328125,"end":1.866666748046875},{"word":"Pavers. ","start":1.521839111328125,"end":1.866666748046875},{"word":"This ","start":1.866666748046875,"end":2.211494140625},{"word":"is ","start":2.211494140625,"end":2.55632177734375},{"word":"Mac ","start":2.55632177734375,"end":2.9011494140625},{"word":"the ","start":2.9011494140625,"end":3.24597705078125},{"word":"Digital ","start":3.24597705078125,"end":3.5908046875},{"word":"Assistant. ","start":3.541964111328125,"end":3.886791748046875},{"word":"How ","start":3.886791748046875,"end":4.231619140625},{"word":"may ","start":4.231619140625,"end":4.57644677734375},{"word":"I ","start":4.57644677734375,"end":4.9212744140625},{"word":"help ","start":4.702964111328125,"end":5.047791748046875},{"word":"you?","start":4.702964111328125,"end":5.047791748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote to get my pool deck sealed. ","words":[{"word":"Hey, ","start":6.146999999999999,"end":6.547},{"word":"Mac. ","start":6.547,"end":6.8669997},{"word":"I ","start":6.8669997,"end":7.026999999999999},{"word":"need ","start":7.026999999999999,"end":7.186999999999999},{"word":"a ","start":7.186999999999999,"end":7.3469997},{"word":"quote ","start":7.707,"end":8.187},{"word":"to ","start":8.187,"end":8.427},{"word":"get ","start":8.427,"end":8.667},{"word":"my ","start":8.667,"end":8.907},{"word":"pool ","start":8.907,"end":9.226999},{"word":"deck ","start":9.226999,"end":9.706999999999999},{"word":"sealed. ","start":9.706999999999999,"end":10.0269995}]},{"role":"agent","content":"Thanks for reaching out about your pool deck. We can definitely help with paver sealing. Would you prefer to get an online estimate by sending us some photos of your pool deck, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":10.952,"end":11.29682763671875},{"word":"for ","start":11.29682763671875,"end":11.6416552734375},{"word":"reaching ","start":11.6416552734375,"end":11.986482666015625},{"word":"out ","start":11.986482666015625,"end":12.331310302734375},{"word":"about ","start":12.313839111328125,"end":12.658666748046874},{"word":"your ","start":12.313839111328125,"end":12.658666748046874},{"word":"pool ","start":12.313839111328125,"end":12.658666748046874},{"word":"deck. ","start":12.313839111328125,"end":12.658666748046874},{"word":"We ","start":12.658666748046874,"end":13.003494140625},{"word":"can ","start":13.003494140625,"end":13.34832177734375},{"word":"definitely ","start":13.34832177734375,"end":13.6931494140625},{"word":"help ","start":13.6931494140625,"end":14.03797705078125},{"word":"with ","start":14.03797705078125,"end":14.3828046875},{"word":"paver ","start":14.3828046875,"end":14.727632080078125},{"word":"sealing.","start":14.727632080078125,"end":15.072459716796875},{"word":" Would ","start":15.456666748046874,"end":15.801494140625},{"word":"you ","start":15.801494140625,"end":16.14632177734375},{"word":"prefer ","start":16.14632177734375,"end":16.4911494140625},{"word":"to ","start":16.4911494140625,"end":16.83597705078125},{"word":"get ","start":16.83597705078125,"end":17.1808046875},{"word":"an ","start":17.1808046875,"end":17.525632080078125},{"word":"online ","start":17.525632080078125,"end":17.870459716796876},{"word":"estimate ","start":17.870459716796876,"end":18.215287353515624},{"word":"by ","start":18.215287353515624,"end":18.560114990234375},{"word":"sending ","start":18.560114990234375,"end":18.904942626953126},{"word":"us ","start":18.904942626953126,"end":19.24977001953125},{"word":"some ","start":19.24977001953125,"end":19.59459765625},{"word":"photos ","start":19.59459765625,"end":19.93942529296875},{"word":"of ","start":19.93942529296875,"end":20.2842529296875},{"word":"your ","start":20.2842529296875,"end":20.62908056640625},{"word":"pool ","start":20.62908056640625,"end":20.973907958984373},{"word":"deck, ","start":20.973907958984373,"end":21.318735595703124},{"word":"or ","start":21.318735595703124,"end":21.663563232421875},{"word":"would ","start":21.663563232421875,"end":22.008390869140626},{"word":"you ","start":22.008390869140626,"end":22.353218505859374},{"word":"rather ","start":22.20554736328125,"end":22.550375},{"word":"schedule ","start":22.20554736328125,"end":22.550375},{"word":"an ","start":22.20554736328125,"end":22.550375},{"word":"on-site ","start":22.20554736328125,"end":22.550375},{"word":"consultation?","start":22.20554736328125,"end":22.550375}],"metadata":{"response_id":2}},{"role":"user","content":"Online. ","words":[{"word":"Online. ","start":24.237000000000002,"end":24.637}]},{"role":"agent","content":"All right, we can send you a secure link by text so you can upload photos of your pool deck. The more clear photos you provide—from different angles—the more accurate your estimate will be. If you can, try to include a tape measure or something for size reference in a few of the pictures.\n\nTo get started, can I have your name and the best phone number to send the upload link?","words":[{"word":"All ","start":25.945,"end":26.28982763671875},{"word":"right, ","start":26.28982763671875,"end":26.6346552734375},{"word":"we ","start":26.6346552734375,"end":26.979482666015624},{"word":"can ","start":26.979482666015624,"end":27.324310302734375},{"word":"send ","start":27.324310302734375,"end":27.669137939453126},{"word":"you ","start":27.669137939453126,"end":28.013965576171874},{"word":"a ","start":28.013965576171874,"end":28.358793212890625},{"word":"secure ","start":28.358793212890625,"end":28.70362060546875},{"word":"link ","start":28.70362060546875,"end":29.0484482421875},{"word":"by ","start":29.0484482421875,"end":29.39327587890625},{"word":"text ","start":29.39327587890625,"end":29.738103515625},{"word":"so ","start":29.738103515625,"end":30.08293115234375},{"word":"you ","start":30.08293115234375,"end":30.427758544921875},{"word":"can ","start":30.427758544921875,"end":30.772586181640627},{"word":"upload ","start":30.772586181640627,"end":31.117413818359374},{"word":"photos ","start":31.117413818359374,"end":31.462241455078125},{"word":"of ","start":31.462241455078125,"end":31.80706884765625},{"word":"your ","start":31.80706884765625,"end":32.151896484375},{"word":"pool ","start":32.151896484375,"end":32.49672412109375},{"word":"deck. ","start":32.26429736328125,"end":32.609125},{"word":"The ","start":32.609125,"end":32.95395263671875},{"word":"more ","start":32.95395263671875,"end":33.2987802734375},{"word":"clear ","start":33.2987802734375,"end":33.643607666015626},{"word":"photos ","start":33.643607666015626,"end":33.98843530273437},{"word":"you ","start":33.98843530273437,"end":34.33326293945313},{"word":"provide—from ","start":34.33326293945313,"end":34.678090576171876},{"word":"different ","start":34.678090576171876,"end":35.02291821289062},{"word":"angles—the ","start":35.02291821289062,"end":35.36774560546875},{"word":"more ","start":35.36774560546875,"end":35.7125732421875},{"word":"accurate ","start":35.7125732421875,"end":36.05740087890625},{"word":"your ","start":36.05740087890625,"end":36.402228515625},{"word":"estimate ","start":36.22329736328125,"end":36.568125},{"word":"will ","start":36.22329736328125,"end":36.568125},{"word":"be. ","start":36.22329736328125,"end":36.568125},{"word":"If ","start":36.568125,"end":36.91295263671875},{"word":"you ","start":36.91295263671875,"end":37.2577802734375},{"word":"can, ","start":37.2577802734375,"end":37.60260766601562},{"word":"try ","start":37.60260766601562,"end":37.94743530273438},{"word":"to ","start":37.94743530273438,"end":38.292262939453124},{"word":"include ","start":38.292262939453124,"end":38.63709057617187},{"word":"a ","start":38.63709057617187,"end":38.981918212890626},{"word":"tape ","start":38.981918212890626,"end":39.32674560546875},{"word":"measure ","start":39.32674560546875,"end":39.6715732421875},{"word":"or ","start":39.6715732421875,"end":40.01640087890625},{"word":"something ","start":40.01640087890625,"end":40.361228515625},{"word":"for ","start":40.361228515625,"end":40.70605615234375},{"word":"size ","start":40.70605615234375,"end":41.050883544921874},{"word":"reference ","start":41.050883544921874,"end":41.39571118164063},{"word":"in ","start":41.39571118164063,"end":41.740538818359376},{"word":"a ","start":41.740538818359376,"end":42.08536645507812},{"word":"few ","start":42.08536645507812,"end":42.43019384765625},{"word":"of ","start":42.43019384765625,"end":42.775021484375},{"word":"the ","start":42.585589111328126,"end":42.93041674804687},{"word":"pictures.","start":42.585589111328126,"end":42.93041674804687},{"word":"\n\nTo ","start":42.93041674804687,"end":43.275244140625},{"word":"get ","start":43.275244140625,"end":43.62007177734375},{"word":"started, ","start":43.62007177734375,"end":43.9648994140625},{"word":"can ","start":43.9648994140625,"end":44.30972705078125},{"word":"I ","start":44.30972705078125,"end":44.6545546875},{"word":"have ","start":44.6545546875,"end":44.99938208007813},{"word":"your ","start":44.99938208007813,"end":45.344209716796875},{"word":"name ","start":45.344209716796875,"end":45.68903735351562},{"word":"and ","start":45.68903735351562,"end":46.03386499023438},{"word":"the ","start":46.03386499023438,"end":46.378692626953125},{"word":"best ","start":46.378692626953125,"end":46.72352001953125},{"word":"phone ","start":46.72352001953125,"end":47.06834765625},{"word":"number ","start":46.76517236328125,"end":47.11},{"word":"to ","start":46.76517236328125,"end":47.11},{"word":"send ","start":46.76517236328125,"end":47.11},{"word":"the ","start":46.76517236328125,"end":47.11},{"word":"upload ","start":46.76517236328125,"end":47.11},{"word":"link?","start":46.76517236328125,"end":47.11}],"metadata":{"response_id":3}},{"role":"user","content":"Brian. And you can send it to this phone number that I'm calling you on. ","words":[{"word":"Brian. ","start":48.897003,"end":49.377002999999995},{"word":"And ","start":49.747,"end":50.067},{"word":"you ","start":50.067,"end":50.227},{"word":"can ","start":50.227,"end":50.387},{"word":"send ","start":50.387,"end":50.627002999999995},{"word":"it ","start":50.627002999999995,"end":50.787003},{"word":"to ","start":50.787003,"end":50.947002},{"word":"this ","start":50.947002,"end":51.187},{"word":"phone ","start":51.187,"end":51.507},{"word":"number ","start":51.507,"end":51.827},{"word":"that ","start":51.827,"end":52.067},{"word":"I'm ","start":52.067,"end":52.307002999999995},{"word":"calling ","start":52.307002999999995,"end":52.547},{"word":"you ","start":52.547,"end":52.787003},{"word":"on. ","start":52.787003,"end":53.027}]},{"role":"agent","content":"Thanks, Brian. I’ll send the upload link to this number after our call. Could you also share the property address where the pool deck is located? That way, our team knows exactly ","words":[{"word":"Thanks, ","start":54.028,"end":54.37282763671875},{"word":"Brian. ","start":54.37282763671875,"end":54.7176552734375},{"word":"I’ll ","start":54.863916748046876,"end":55.208744140625},{"word":"send ","start":55.208744140625,"end":55.55357177734375},{"word":"the ","start":55.55357177734375,"end":55.8983994140625},{"word":"upload ","start":55.8983994140625,"end":56.24322705078125},{"word":"link ","start":56.24322705078125,"end":56.5880546875},{"word":"to ","start":56.5880546875,"end":56.93288208007812},{"word":"this ","start":56.93288208007812,"end":57.27770971679688},{"word":"number ","start":57.27770971679688,"end":57.622537353515625},{"word":"after ","start":57.35192236328125,"end":57.69675},{"word":"our ","start":57.35192236328125,"end":57.69675},{"word":"call. ","start":57.35192236328125,"end":57.69675},{"word":"Could ","start":57.69675,"end":58.04157763671875},{"word":"you ","start":58.04157763671875,"end":58.3864052734375},{"word":"also ","start":58.3864052734375,"end":58.73123266601562},{"word":"share ","start":58.73123266601562,"end":59.076060302734376},{"word":"the ","start":59.076060302734376,"end":59.420887939453124},{"word":"property ","start":59.420887939453124,"end":59.76571557617188},{"word":"address ","start":59.76571557617188,"end":60.110543212890626},{"word":"where ","start":60.110543212890626,"end":60.45537060546875},{"word":"the ","start":60.45537060546875,"end":60.8001982421875},{"word":"pool ","start":60.8001982421875,"end":61.14502587890625},{"word":"deck ","start":61.14502587890625,"end":61.489853515625},{"word":"is ","start":61.489853515625,"end":61.83468115234375},{"word":"located? ","start":61.68246411132812,"end":62.02729174804688},{"word":"That ","start":62.02729174804688,"end":62.372119140625},{"word":"way, ","start":62.372119140625,"end":62.71694677734375},{"word":"our ","start":62.71694677734375,"end":63.0617744140625},{"word":"team ","start":63.0617744140625,"end":63.40660205078125},{"word":"knows ","start":63.40660205078125,"end":63.7514296875},{"word":"exactly ","start":63.7514296875,"end":64.09625708007812}],"metadata":{"response_id":4}},{"role":"user","content":"It's ","words":[{"word":"It's ","start":64.107,"end":64.507}]},{"role":"agent","content":"where the project is.","words":[{"word":"where ","start":64.09625708007812,"end":64.44108471679688},{"word":"the ","start":64.44108471679688,"end":64.78591235351563},{"word":"project ","start":64.48046411132813,"end":64.82529174804688},{"word":"is.","start":64.48046411132813,"end":64.82529174804688}],"metadata":{"response_id":4}},{"role":"user","content":"forty one eighty six Tippecanoe Drive. ","words":[{"word":"forty ","start":64.68700000000001,"end":65.167},{"word":"one ","start":65.167,"end":65.727},{"word":"eighty ","start":65.727,"end":66.287},{"word":"six ","start":66.287,"end":66.68700000000001},{"word":"Tippecanoe ","start":68.837,"end":69.717},{"word":"Drive. ","start":69.717,"end":70.117}]},{"role":"agent","content":"Got it—4186 Tippecanoe Drive. Just to confirm, is that in Sarasota or another nearby city?","words":[{"word":"Got ","start":72.021,"end":72.36582763671875},{"word":"it—4186 ","start":72.36582763671875,"end":72.7106552734375},{"word":"Tippecanoe ","start":72.7106552734375,"end":73.05548266601562},{"word":"Drive.","start":73.05548266601562,"end":73.40031030273437},{"word":" Just ","start":75.57366674804688,"end":75.918494140625},{"word":"to ","start":75.918494140625,"end":76.26332177734375},{"word":"confirm, ","start":76.26332177734375,"end":76.6081494140625},{"word":"is ","start":76.6081494140625,"end":76.95297705078124},{"word":"that ","start":76.95297705078124,"end":77.2978046875},{"word":"in ","start":77.2978046875,"end":77.64263208007813},{"word":"Sarasota ","start":77.64263208007813,"end":77.98745971679688},{"word":"or ","start":77.98745971679688,"end":78.33228735351562},{"word":"another ","start":78.33228735351562,"end":78.67711499023437},{"word":"nearby ","start":78.67711499023437,"end":79.02194262695312},{"word":"city?","start":79.02194262695312,"end":79.36677001953124}],"metadata":{"response_id":6}},{"role":"user","content":"It's in Lakewood Ranch. ","words":[{"word":"It's ","start":80.51699500000001,"end":80.91699600000001},{"word":"in ","start":80.91699600000001,"end":80.997},{"word":"Lakewood ","start":80.997,"end":81.47699},{"word":"Ranch. ","start":81.47699,"end":81.79699000000001}]},{"role":"agent","content":"Thanks for confirming, Brian. Could you give me a quick description of your pool deck—like the approximate size, the type of pavers, or any specific concerns you have? This will help our team provide the most accurate estimate.","words":[{"word":"Thanks ","start":82.917,"end":83.26182763671875},{"word":"for ","start":83.26182763671875,"end":83.6066552734375},{"word":"confirming, ","start":83.6066552734375,"end":83.95148266601562},{"word":"Brian. ","start":83.91892236328125,"end":84.26375},{"word":"Could ","start":84.26375,"end":84.60857763671875},{"word":"you ","start":84.60857763671875,"end":84.9534052734375},{"word":"give ","start":84.9534052734375,"end":85.29823266601562},{"word":"me ","start":85.29823266601562,"end":85.64306030273437},{"word":"a ","start":85.64306030273437,"end":85.98788793945313},{"word":"quick ","start":85.98788793945313,"end":86.33271557617188},{"word":"description ","start":86.33271557617188,"end":86.67754321289063},{"word":"of ","start":86.67754321289063,"end":87.02237060546875},{"word":"your ","start":87.02237060546875,"end":87.3671982421875},{"word":"pool ","start":87.3671982421875,"end":87.71202587890625},{"word":"deck—like ","start":87.71202587890625,"end":88.056853515625},{"word":"the ","start":88.056853515625,"end":88.40168115234376},{"word":"approximate ","start":88.40168115234376,"end":88.74650854492188},{"word":"size, ","start":88.74650854492188,"end":89.09133618164063},{"word":"the ","start":89.09133618164063,"end":89.43616381835938},{"word":"type ","start":89.43616381835938,"end":89.78099145507812},{"word":"of ","start":89.78099145507812,"end":90.12581884765625},{"word":"pavers, ","start":90.12581884765625,"end":90.470646484375},{"word":"or ","start":90.470646484375,"end":90.81547412109374},{"word":"any ","start":90.81547412109374,"end":91.1603017578125},{"word":"specific ","start":91.04746411132813,"end":91.39229174804687},{"word":"concerns ","start":91.04746411132813,"end":91.39229174804687},{"word":"you ","start":91.04746411132813,"end":91.39229174804687},{"word":"have? ","start":91.04746411132813,"end":91.39229174804687},{"word":"This ","start":91.39229174804687,"end":91.737119140625},{"word":"will ","start":91.737119140625,"end":92.08194677734375},{"word":"help ","start":92.08194677734375,"end":92.4267744140625},{"word":"our ","start":92.4267744140625,"end":92.77160205078125},{"word":"team ","start":92.77160205078125,"end":93.1164296875},{"word":"provide ","start":93.1164296875,"end":93.46125708007813},{"word":"the ","start":93.46125708007813,"end":93.80608471679687},{"word":"most ","start":93.47396411132813,"end":93.81879174804688},{"word":"accurate ","start":93.47396411132813,"end":93.81879174804688},{"word":"estimate.","start":93.47396411132813,"end":93.81879174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'm not sure of the size, but I'll send some pictures. ","words":[{"word":"I'm ","start":95.087,"end":95.727},{"word":"not ","start":95.727,"end":95.887},{"word":"sure ","start":96.087,"end":96.327},{"word":"of ","start":96.327,"end":96.48700000000001},{"word":"the ","start":96.48700000000001,"end":96.647},{"word":"size, ","start":96.647,"end":97.20700500000001},{"word":"but ","start":97.20700500000001,"end":97.367},{"word":"I'll ","start":97.367,"end":97.527004},{"word":"send ","start":97.527004,"end":97.76700000000001},{"word":"some ","start":97.76700000000001,"end":98.007},{"word":"pictures. ","start":98.007,"end":98.247005}]},{"role":"agent","content":"That works perfectly. Just include as many clear photos as you can, and if possible, place a tape measure or another object for scale in a few shots. That’ll really help our team.\n\nIs there a particular timeline you’re hoping to have the sealing done, or is it flexible?","words":[{"word":"That ","start":100.677,"end":101.02182763671875},{"word":"works ","start":101.02182763671875,"end":101.3666552734375},{"word":"perfectly. ","start":101.3666552734375,"end":101.71148266601563},{"word":"Just ","start":101.80316674804688,"end":102.147994140625},{"word":"include ","start":102.147994140625,"end":102.49282177734375},{"word":"as ","start":102.49282177734375,"end":102.8376494140625},{"word":"many ","start":102.8376494140625,"end":103.18247705078124},{"word":"clear ","start":103.18247705078124,"end":103.5273046875},{"word":"photos ","start":103.5273046875,"end":103.87213208007813},{"word":"as ","start":103.87213208007813,"end":104.21695971679688},{"word":"you ","start":104.21695971679688,"end":104.56178735351563},{"word":"can, ","start":104.56178735351563,"end":104.90661499023437},{"word":"and ","start":104.90661499023437,"end":105.25144262695312},{"word":"if ","start":105.25144262695312,"end":105.59627001953125},{"word":"possible, ","start":105.59627001953125,"end":105.94109765625},{"word":"place ","start":105.94109765625,"end":106.28592529296876},{"word":"a ","start":106.28592529296876,"end":106.6307529296875},{"word":"tape ","start":106.6307529296875,"end":106.97558056640625},{"word":"measure ","start":106.97558056640625,"end":107.32040795898438},{"word":"or ","start":107.32040795898438,"end":107.66523559570312},{"word":"another ","start":107.66523559570312,"end":108.01006323242187},{"word":"object ","start":108.01006323242187,"end":108.35489086914062},{"word":"for ","start":108.35489086914062,"end":108.69971850585938},{"word":"scale ","start":108.44754736328125,"end":108.792375},{"word":"in ","start":108.44754736328125,"end":108.792375},{"word":"a ","start":108.44754736328125,"end":108.792375},{"word":"few ","start":108.44754736328125,"end":108.792375},{"word":"shots. ","start":108.44754736328125,"end":108.792375},{"word":"That’ll ","start":108.792375,"end":109.13720263671875},{"word":"really ","start":109.13720263671875,"end":109.4820302734375},{"word":"help ","start":109.4820302734375,"end":109.82685766601563},{"word":"our ","start":109.82685766601563,"end":110.17168530273437},{"word":"team.","start":109.86396411132813,"end":110.20879174804688},{"word":"\n\nIs ","start":110.20879174804688,"end":110.553619140625},{"word":"there ","start":110.553619140625,"end":110.89844677734375},{"word":"a ","start":110.89844677734375,"end":111.2432744140625},{"word":"particular ","start":111.2432744140625,"end":111.58810205078125},{"word":"timeline ","start":111.58810205078125,"end":111.9329296875},{"word":"you’re ","start":111.9329296875,"end":112.27775708007813},{"word":"hoping ","start":112.27775708007813,"end":112.62258471679688},{"word":"to ","start":112.62258471679688,"end":112.96741235351563},{"word":"have ","start":112.96741235351563,"end":113.31223999023437},{"word":"the ","start":113.31223999023437,"end":113.65706762695312},{"word":"sealing ","start":113.65706762695312,"end":114.00189501953125},{"word":"done, ","start":114.00189501953125,"end":114.34672265625},{"word":"or ","start":114.34672265625,"end":114.69155029296876},{"word":"is ","start":114.69155029296876,"end":115.0363779296875},{"word":"it ","start":114.844630859375,"end":115.18945825195313},{"word":"flexible?","start":114.844630859375,"end":115.18945825195313}],"metadata":{"response_id":9}},{"role":"user","content":"It's flexible maybe in the next month or two. ","words":[{"word":"It's ","start":116.40700000000001,"end":116.887005},{"word":"flexible ","start":116.887005,"end":117.527004},{"word":"maybe ","start":117.527004,"end":117.927},{"word":"in ","start":117.927,"end":118.087},{"word":"the ","start":118.087,"end":118.247},{"word":"next ","start":118.247,"end":118.48700000000001},{"word":"month ","start":118.48700000000001,"end":118.887005},{"word":"or ","start":118.887005,"end":119.04700000000001},{"word":"two. ","start":119.04700000000001,"end":119.20700500000001}]},{"role":"agent","content":"Thanks, Brian. That timeline sounds good. After you upload your photos, a member of the Instant Pavers team will review everything and follow up with you soon.\n\nJust to recap, I’ll send a text to this number with a secure link for your photo uploads. Including measurements or a tape measure in some photos will help us give you the most accurate estimate.\n\nIs there anything else you’d like to mention about your project before I send the link?","words":[{"word":"Thanks, ","start":120.217,"end":120.56182763671875},{"word":"Brian. ","start":120.56182763671875,"end":120.9066552734375},{"word":"That ","start":121.05291674804687,"end":121.397744140625},{"word":"timeline ","start":121.397744140625,"end":121.74257177734376},{"word":"sounds ","start":121.74257177734376,"end":122.0873994140625},{"word":"good.","start":122.0873994140625,"end":122.43222705078125},{"word":" After ","start":122.46933325195313,"end":122.81416088867188},{"word":"you ","start":122.81416088867188,"end":123.15898852539063},{"word":"upload ","start":123.15898852539063,"end":123.50381616210937},{"word":"your ","start":123.50381616210937,"end":123.84864379882812},{"word":"photos, ","start":123.84864379882812,"end":124.19347119140625},{"word":"a ","start":124.19347119140625,"end":124.538298828125},{"word":"member ","start":124.538298828125,"end":124.88312646484376},{"word":"of ","start":124.88312646484376,"end":125.2279541015625},{"word":"the ","start":125.2279541015625,"end":125.57278149414063},{"word":"Instant ","start":125.57278149414063,"end":125.91760913085938},{"word":"Pavers ","start":125.91760913085938,"end":126.26243676757812},{"word":"team ","start":126.26243676757812,"end":126.60726440429687},{"word":"will ","start":126.60726440429687,"end":126.95209204101562},{"word":"review ","start":126.95209204101562,"end":127.29691943359374},{"word":"everything ","start":127.29691943359374,"end":127.6417470703125},{"word":"and ","start":127.6417470703125,"end":127.98657470703125},{"word":"follow ","start":127.98657470703125,"end":128.33140234375},{"word":"up ","start":128.33140234375,"end":128.67622998046875},{"word":"with ","start":128.67622998046875,"end":129.0210573730469},{"word":"you ","start":129.0210573730469,"end":129.36588500976563},{"word":"soon.","start":129.36588500976563,"end":129.71071264648438},{"word":"\n\nJust ","start":130.29445825195313,"end":130.63928588867188},{"word":"to ","start":130.63928588867188,"end":130.98411352539063},{"word":"recap, ","start":130.98411352539063,"end":131.32894116210937},{"word":"I’ll ","start":131.32894116210937,"end":131.67376879882812},{"word":"send ","start":131.67376879882812,"end":132.01859619140626},{"word":"a ","start":132.01859619140626,"end":132.363423828125},{"word":"text ","start":132.363423828125,"end":132.70825146484376},{"word":"to ","start":132.70825146484376,"end":133.0530791015625},{"word":"this ","start":133.0530791015625,"end":133.3979064941406},{"word":"number ","start":133.3979064941406,"end":133.74273413085936},{"word":"with ","start":133.618380859375,"end":133.96320825195312},{"word":"a ","start":133.618380859375,"end":133.96320825195312},{"word":"secure ","start":133.618380859375,"end":133.96320825195312},{"word":"link ","start":133.618380859375,"end":133.96320825195312},{"word":"for ","start":133.618380859375,"end":133.96320825195312},{"word":"your ","start":133.618380859375,"end":133.96320825195312},{"word":"photo ","start":133.618380859375,"end":133.96320825195312},{"word":"uploads. ","start":133.618380859375,"end":133.96320825195312},{"word":"Including ","start":133.96320825195312,"end":134.30803588867187},{"word":"measurements ","start":134.30803588867187,"end":134.65286352539061},{"word":"or ","start":134.65286352539061,"end":134.99769116210936},{"word":"a ","start":134.99769116210936,"end":135.34251879882814},{"word":"tape ","start":135.34251879882814,"end":135.68734619140625},{"word":"measure ","start":135.68734619140625,"end":136.032173828125},{"word":"in ","start":136.032173828125,"end":136.37700146484374},{"word":"some ","start":136.37700146484374,"end":136.7218291015625},{"word":"photos ","start":136.7218291015625,"end":137.06665649414063},{"word":"will ","start":137.06665649414063,"end":137.41148413085938},{"word":"help ","start":137.41148413085938,"end":137.75631176757813},{"word":"us ","start":137.75631176757813,"end":138.10113940429687},{"word":"give ","start":138.10113940429687,"end":138.44596704101562},{"word":"you ","start":138.44596704101562,"end":138.79079443359376},{"word":"the ","start":138.79079443359376,"end":139.1356220703125},{"word":"most ","start":139.1356220703125,"end":139.48044970703126},{"word":"accurate ","start":139.48044970703126,"end":139.82527734375},{"word":"estimate.","start":139.82527734375,"end":140.17010498046875},{"word":"\n\nIs ","start":140.91758325195312,"end":141.26241088867187},{"word":"there ","start":141.26241088867187,"end":141.6072385253906},{"word":"anything ","start":141.6072385253906,"end":141.95206616210936},{"word":"else ","start":141.95206616210936,"end":142.29689379882814},{"word":"you’d ","start":142.29689379882814,"end":142.64172119140625},{"word":"like ","start":142.64172119140625,"end":142.986548828125},{"word":"to ","start":142.986548828125,"end":143.33137646484374},{"word":"mention ","start":143.33137646484374,"end":143.6762041015625},{"word":"about ","start":143.6762041015625,"end":144.02103149414063},{"word":"your ","start":143.83517236328126,"end":144.18},{"word":"project ","start":143.83517236328126,"end":144.18},{"word":"before ","start":143.83517236328126,"end":144.18},{"word":"I ","start":143.83517236328126,"end":144.18},{"word":"send ","start":143.83517236328126,"end":144.18},{"word":"the ","start":143.83517236328126,"end":144.18},{"word":"link?","start":143.83517236328126,"end":144.18}],"metadata":{"response_id":10}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":145.157,"end":145.55699},{"word":"That's ","start":145.55699,"end":145.877},{"word":"all. ","start":145.877,"end":146.19699}]},{"role":"agent","content":"Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!","words":[{"word":"Thanks, ","start":148.244,"end":148.58882763671875},{"word":"Brian. ","start":148.58882763671875,"end":148.9336552734375},{"word":"Watch ","start":149.04508325195312,"end":149.38991088867186},{"word":"for ","start":149.38991088867186,"end":149.7347385253906},{"word":"the ","start":149.7347385253906,"end":150.0795661621094},{"word":"text ","start":150.0795661621094,"end":150.42439379882813},{"word":"message ","start":150.42439379882813,"end":150.76922119140625},{"word":"with ","start":150.76922119140625,"end":151.114048828125},{"word":"the ","start":151.114048828125,"end":151.45887646484374},{"word":"upload ","start":151.45887646484374,"end":151.8037041015625},{"word":"link, ","start":151.8037041015625,"end":152.14853149414063},{"word":"and ","start":152.14853149414063,"end":152.49335913085937},{"word":"send ","start":152.49335913085937,"end":152.83818676757812},{"word":"your ","start":152.83818676757812,"end":153.18301440429687},{"word":"photos ","start":153.18301440429687,"end":153.52784204101562},{"word":"whenever ","start":153.239755859375,"end":153.58458325195312},{"word":"it’s ","start":153.239755859375,"end":153.58458325195312},{"word":"convenient. ","start":153.239755859375,"end":153.58458325195312},{"word":"The ","start":153.58458325195312,"end":153.92941088867187},{"word":"Instant ","start":153.92941088867187,"end":154.27423852539061},{"word":"Pavers ","start":154.27423852539061,"end":154.61906616210936},{"word":"team ","start":154.61906616210936,"end":154.96389379882814},{"word":"will ","start":154.96389379882814,"end":155.30872119140625},{"word":"be ","start":155.30872119140625,"end":155.653548828125},{"word":"in ","start":155.653548828125,"end":155.99837646484374},{"word":"touch ","start":155.99837646484374,"end":156.3432041015625},{"word":"soon ","start":156.3432041015625,"end":156.68803149414063},{"word":"after ","start":156.68803149414063,"end":157.03285913085938},{"word":"reviewing ","start":157.03285913085938,"end":157.37768676757813},{"word":"your ","start":157.37768676757813,"end":157.72251440429687},{"word":"information. ","start":157.72251440429687,"end":158.06734204101562},{"word":"Have ","start":158.71620825195313,"end":159.06103588867188},{"word":"a ","start":159.06103588867188,"end":159.40586352539063},{"word":"great ","start":159.09121411132813,"end":159.43604174804688},{"word":"day!","start":159.09121411132813,"end":159.43604174804688}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.16,"end":0.50482763671875},{"word":"you ","start":0.50482763671875,"end":0.8496552734375},{"word":"for ","start":0.8496552734375,"end":1.194482666015625},{"word":"calling ","start":1.194482666015625,"end":1.539310302734375},{"word":"Instant ","start":1.521839111328125,"end":1.866666748046875},{"word":"Pavers. ","start":1.521839111328125,"end":1.866666748046875},{"word":"This ","start":1.866666748046875,"end":2.211494140625},{"word":"is ","start":2.211494140625,"end":2.55632177734375},{"word":"Mac ","start":2.55632177734375,"end":2.9011494140625},{"word":"the ","start":2.9011494140625,"end":3.24597705078125},{"word":"Digital ","start":3.24597705078125,"end":3.5908046875},{"word":"Assistant. ","start":3.541964111328125,"end":3.886791748046875},{"word":"How ","start":3.886791748046875,"end":4.231619140625},{"word":"may ","start":4.231619140625,"end":4.57644677734375},{"word":"I ","start":4.57644677734375,"end":4.9212744140625},{"word":"help ","start":4.702964111328125,"end":5.047791748046875},{"word":"you?","start":4.702964111328125,"end":5.047791748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote to get my pool deck sealed. ","words":[{"word":"Hey, ","start":6.146999999999999,"end":6.547},{"word":"Mac. ","start":6.547,"end":6.8669997},{"word":"I ","start":6.8669997,"end":7.026999999999999},{"word":"need ","start":7.026999999999999,"end":7.186999999999999},{"word":"a ","start":7.186999999999999,"end":7.3469997},{"word":"quote ","start":7.707,"end":8.187},{"word":"to ","start":8.187,"end":8.427},{"word":"get ","start":8.427,"end":8.667},{"word":"my ","start":8.667,"end":8.907},{"word":"pool ","start":8.907,"end":9.226999},{"word":"deck ","start":9.226999,"end":9.706999999999999},{"word":"sealed. ","start":9.706999999999999,"end":10.0269995}]},{"role":"agent","content":"Thanks for reaching out about your pool deck. We can definitely help with paver sealing. Would you prefer to get an online estimate by sending us some photos of your pool deck, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":10.952,"end":11.29682763671875},{"word":"for ","start":11.29682763671875,"end":11.6416552734375},{"word":"reaching ","start":11.6416552734375,"end":11.986482666015625},{"word":"out ","start":11.986482666015625,"end":12.331310302734375},{"word":"about ","start":12.313839111328125,"end":12.658666748046874},{"word":"your ","start":12.313839111328125,"end":12.658666748046874},{"word":"pool ","start":12.313839111328125,"end":12.658666748046874},{"word":"deck. ","start":12.313839111328125,"end":12.658666748046874},{"word":"We ","start":12.658666748046874,"end":13.003494140625},{"word":"can ","start":13.003494140625,"end":13.34832177734375},{"word":"definitely ","start":13.34832177734375,"end":13.6931494140625},{"word":"help ","start":13.6931494140625,"end":14.03797705078125},{"word":"with ","start":14.03797705078125,"end":14.3828046875},{"word":"paver ","start":14.3828046875,"end":14.727632080078125},{"word":"sealing.","start":14.727632080078125,"end":15.072459716796875},{"word":" Would ","start":15.456666748046874,"end":15.801494140625},{"word":"you ","start":15.801494140625,"end":16.14632177734375},{"word":"prefer ","start":16.14632177734375,"end":16.4911494140625},{"word":"to ","start":16.4911494140625,"end":16.83597705078125},{"word":"get ","start":16.83597705078125,"end":17.1808046875},{"word":"an ","start":17.1808046875,"end":17.525632080078125},{"word":"online ","start":17.525632080078125,"end":17.870459716796876},{"word":"estimate ","start":17.870459716796876,"end":18.215287353515624},{"word":"by ","start":18.215287353515624,"end":18.560114990234375},{"word":"sending ","start":18.560114990234375,"end":18.904942626953126},{"word":"us ","start":18.904942626953126,"end":19.24977001953125},{"word":"some ","start":19.24977001953125,"end":19.59459765625},{"word":"photos ","start":19.59459765625,"end":19.93942529296875},{"word":"of ","start":19.93942529296875,"end":20.2842529296875},{"word":"your ","start":20.2842529296875,"end":20.62908056640625},{"word":"pool ","start":20.62908056640625,"end":20.973907958984373},{"word":"deck, ","start":20.973907958984373,"end":21.318735595703124},{"word":"or ","start":21.318735595703124,"end":21.663563232421875},{"word":"would ","start":21.663563232421875,"end":22.008390869140626},{"word":"you ","start":22.008390869140626,"end":22.353218505859374},{"word":"rather ","start":22.20554736328125,"end":22.550375},{"word":"schedule ","start":22.20554736328125,"end":22.550375},{"word":"an ","start":22.20554736328125,"end":22.550375},{"word":"on-site ","start":22.20554736328125,"end":22.550375},{"word":"consultation?","start":22.20554736328125,"end":22.550375}],"metadata":{"response_id":2}},{"role":"user","content":"Online. ","words":[{"word":"Online. ","start":24.237000000000002,"end":24.637}]},{"role":"agent","content":"All right, we can send you a secure link by text so you can upload photos of your pool deck. The more clear photos you provide—from different angles—the more accurate your estimate will be. If you can, try to include a tape measure or something for size reference in a few of the pictures.\n\nTo get started, can I have your name and the best phone number to send the upload link?","words":[{"word":"All ","start":25.945,"end":26.28982763671875},{"word":"right, ","start":26.28982763671875,"end":26.6346552734375},{"word":"we ","start":26.6346552734375,"end":26.979482666015624},{"word":"can ","start":26.979482666015624,"end":27.324310302734375},{"word":"send ","start":27.324310302734375,"end":27.669137939453126},{"word":"you ","start":27.669137939453126,"end":28.013965576171874},{"word":"a ","start":28.013965576171874,"end":28.358793212890625},{"word":"secure ","start":28.358793212890625,"end":28.70362060546875},{"word":"link ","start":28.70362060546875,"end":29.0484482421875},{"word":"by ","start":29.0484482421875,"end":29.39327587890625},{"word":"text ","start":29.39327587890625,"end":29.738103515625},{"word":"so ","start":29.738103515625,"end":30.08293115234375},{"word":"you ","start":30.08293115234375,"end":30.427758544921875},{"word":"can ","start":30.427758544921875,"end":30.772586181640627},{"word":"upload ","start":30.772586181640627,"end":31.117413818359374},{"word":"photos ","start":31.117413818359374,"end":31.462241455078125},{"word":"of ","start":31.462241455078125,"end":31.80706884765625},{"word":"your ","start":31.80706884765625,"end":32.151896484375},{"word":"pool ","start":32.151896484375,"end":32.49672412109375},{"word":"deck. ","start":32.26429736328125,"end":32.609125},{"word":"The ","start":32.609125,"end":32.95395263671875},{"word":"more ","start":32.95395263671875,"end":33.2987802734375},{"word":"clear ","start":33.2987802734375,"end":33.643607666015626},{"word":"photos ","start":33.643607666015626,"end":33.98843530273437},{"word":"you ","start":33.98843530273437,"end":34.33326293945313},{"word":"provide—from ","start":34.33326293945313,"end":34.678090576171876},{"word":"different ","start":34.678090576171876,"end":35.02291821289062},{"word":"angles—the ","start":35.02291821289062,"end":35.36774560546875},{"word":"more ","start":35.36774560546875,"end":35.7125732421875},{"word":"accurate ","start":35.7125732421875,"end":36.05740087890625},{"word":"your ","start":36.05740087890625,"end":36.402228515625},{"word":"estimate ","start":36.22329736328125,"end":36.568125},{"word":"will ","start":36.22329736328125,"end":36.568125},{"word":"be. ","start":36.22329736328125,"end":36.568125},{"word":"If ","start":36.568125,"end":36.91295263671875},{"word":"you ","start":36.91295263671875,"end":37.2577802734375},{"word":"can, ","start":37.2577802734375,"end":37.60260766601562},{"word":"try ","start":37.60260766601562,"end":37.94743530273438},{"word":"to ","start":37.94743530273438,"end":38.292262939453124},{"word":"include ","start":38.292262939453124,"end":38.63709057617187},{"word":"a ","start":38.63709057617187,"end":38.981918212890626},{"word":"tape ","start":38.981918212890626,"end":39.32674560546875},{"word":"measure ","start":39.32674560546875,"end":39.6715732421875},{"word":"or ","start":39.6715732421875,"end":40.01640087890625},{"word":"something ","start":40.01640087890625,"end":40.361228515625},{"word":"for ","start":40.361228515625,"end":40.70605615234375},{"word":"size ","start":40.70605615234375,"end":41.050883544921874},{"word":"reference ","start":41.050883544921874,"end":41.39571118164063},{"word":"in ","start":41.39571118164063,"end":41.740538818359376},{"word":"a ","start":41.740538818359376,"end":42.08536645507812},{"word":"few ","start":42.08536645507812,"end":42.43019384765625},{"word":"of ","start":42.43019384765625,"end":42.775021484375},{"word":"the ","start":42.585589111328126,"end":42.93041674804687},{"word":"pictures.","start":42.585589111328126,"end":42.93041674804687},{"word":"\n\nTo ","start":42.93041674804687,"end":43.275244140625},{"word":"get ","start":43.275244140625,"end":43.62007177734375},{"word":"started, ","start":43.62007177734375,"end":43.9648994140625},{"word":"can ","start":43.9648994140625,"end":44.30972705078125},{"word":"I ","start":44.30972705078125,"end":44.6545546875},{"word":"have ","start":44.6545546875,"end":44.99938208007813},{"word":"your ","start":44.99938208007813,"end":45.344209716796875},{"word":"name ","start":45.344209716796875,"end":45.68903735351562},{"word":"and ","start":45.68903735351562,"end":46.03386499023438},{"word":"the ","start":46.03386499023438,"end":46.378692626953125},{"word":"best ","start":46.378692626953125,"end":46.72352001953125},{"word":"phone ","start":46.72352001953125,"end":47.06834765625},{"word":"number ","start":46.76517236328125,"end":47.11},{"word":"to ","start":46.76517236328125,"end":47.11},{"word":"send ","start":46.76517236328125,"end":47.11},{"word":"the ","start":46.76517236328125,"end":47.11},{"word":"upload ","start":46.76517236328125,"end":47.11},{"word":"link?","start":46.76517236328125,"end":47.11}],"metadata":{"response_id":3}},{"role":"user","content":"Brian. And you can send it to this phone number that I'm calling you on. ","words":[{"word":"Brian. ","start":48.897003,"end":49.377002999999995},{"word":"And ","start":49.747,"end":50.067},{"word":"you ","start":50.067,"end":50.227},{"word":"can ","start":50.227,"end":50.387},{"word":"send ","start":50.387,"end":50.627002999999995},{"word":"it ","start":50.627002999999995,"end":50.787003},{"word":"to ","start":50.787003,"end":50.947002},{"word":"this ","start":50.947002,"end":51.187},{"word":"phone ","start":51.187,"end":51.507},{"word":"number ","start":51.507,"end":51.827},{"word":"that ","start":51.827,"end":52.067},{"word":"I'm ","start":52.067,"end":52.307002999999995},{"word":"calling ","start":52.307002999999995,"end":52.547},{"word":"you ","start":52.547,"end":52.787003},{"word":"on. ","start":52.787003,"end":53.027}]},{"role":"agent","content":"Thanks, Brian. I’ll send the upload link to this number after our call. Could you also share the property address where the pool deck is located? That way, our team knows exactly ","words":[{"word":"Thanks, ","start":54.028,"end":54.37282763671875},{"word":"Brian. ","start":54.37282763671875,"end":54.7176552734375},{"word":"I’ll ","start":54.863916748046876,"end":55.208744140625},{"word":"send ","start":55.208744140625,"end":55.55357177734375},{"word":"the ","start":55.55357177734375,"end":55.8983994140625},{"word":"upload ","start":55.8983994140625,"end":56.24322705078125},{"word":"link ","start":56.24322705078125,"end":56.5880546875},{"word":"to ","start":56.5880546875,"end":56.93288208007812},{"word":"this ","start":56.93288208007812,"end":57.27770971679688},{"word":"number ","start":57.27770971679688,"end":57.622537353515625},{"word":"after ","start":57.35192236328125,"end":57.69675},{"word":"our ","start":57.35192236328125,"end":57.69675},{"word":"call. ","start":57.35192236328125,"end":57.69675},{"word":"Could ","start":57.69675,"end":58.04157763671875},{"word":"you ","start":58.04157763671875,"end":58.3864052734375},{"word":"also ","start":58.3864052734375,"end":58.73123266601562},{"word":"share ","start":58.73123266601562,"end":59.076060302734376},{"word":"the ","start":59.076060302734376,"end":59.420887939453124},{"word":"property ","start":59.420887939453124,"end":59.76571557617188},{"word":"address ","start":59.76571557617188,"end":60.110543212890626},{"word":"where ","start":60.110543212890626,"end":60.45537060546875},{"word":"the ","start":60.45537060546875,"end":60.8001982421875},{"word":"pool ","start":60.8001982421875,"end":61.14502587890625},{"word":"deck ","start":61.14502587890625,"end":61.489853515625},{"word":"is ","start":61.489853515625,"end":61.83468115234375},{"word":"located? ","start":61.68246411132812,"end":62.02729174804688},{"word":"That ","start":62.02729174804688,"end":62.372119140625},{"word":"way, ","start":62.372119140625,"end":62.71694677734375},{"word":"our ","start":62.71694677734375,"end":63.0617744140625},{"word":"team ","start":63.0617744140625,"end":63.40660205078125},{"word":"knows ","start":63.40660205078125,"end":63.7514296875},{"word":"exactly ","start":63.7514296875,"end":64.09625708007812}],"metadata":{"response_id":4}},{"role":"user","content":"It's ","words":[{"word":"It's ","start":64.107,"end":64.507}]},{"role":"agent","content":"where the project is.","words":[{"word":"where ","start":64.09625708007812,"end":64.44108471679688},{"word":"the ","start":64.44108471679688,"end":64.78591235351563},{"word":"project ","start":64.48046411132813,"end":64.82529174804688},{"word":"is.","start":64.48046411132813,"end":64.82529174804688}],"metadata":{"response_id":4}},{"role":"user","content":"forty one eighty six Tippecanoe Drive. ","words":[{"word":"forty ","start":64.68700000000001,"end":65.167},{"word":"one ","start":65.167,"end":65.727},{"word":"eighty ","start":65.727,"end":66.287},{"word":"six ","start":66.287,"end":66.68700000000001},{"word":"Tippecanoe ","start":68.837,"end":69.717},{"word":"Drive. ","start":69.717,"end":70.117}]},{"role":"agent","content":"Got it—4186 Tippecanoe Drive. Just to confirm, is that in Sarasota or another nearby city?","words":[{"word":"Got ","start":72.021,"end":72.36582763671875},{"word":"it—4186 ","start":72.36582763671875,"end":72.7106552734375},{"word":"Tippecanoe ","start":72.7106552734375,"end":73.05548266601562},{"word":"Drive.","start":73.05548266601562,"end":73.40031030273437},{"word":" Just ","start":75.57366674804688,"end":75.918494140625},{"word":"to ","start":75.918494140625,"end":76.26332177734375},{"word":"confirm, ","start":76.26332177734375,"end":76.6081494140625},{"word":"is ","start":76.6081494140625,"end":76.95297705078124},{"word":"that ","start":76.95297705078124,"end":77.2978046875},{"word":"in ","start":77.2978046875,"end":77.64263208007813},{"word":"Sarasota ","start":77.64263208007813,"end":77.98745971679688},{"word":"or ","start":77.98745971679688,"end":78.33228735351562},{"word":"another ","start":78.33228735351562,"end":78.67711499023437},{"word":"nearby ","start":78.67711499023437,"end":79.02194262695312},{"word":"city?","start":79.02194262695312,"end":79.36677001953124}],"metadata":{"response_id":6}},{"role":"user","content":"It's in Lakewood Ranch. ","words":[{"word":"It's ","start":80.51699500000001,"end":80.91699600000001},{"word":"in ","start":80.91699600000001,"end":80.997},{"word":"Lakewood ","start":80.997,"end":81.47699},{"word":"Ranch. ","start":81.47699,"end":81.79699000000001}]},{"role":"agent","content":"Thanks for confirming, Brian. Could you give me a quick description of your pool deck—like the approximate size, the type of pavers, or any specific concerns you have? This will help our team provide the most accurate estimate.","words":[{"word":"Thanks ","start":82.917,"end":83.26182763671875},{"word":"for ","start":83.26182763671875,"end":83.6066552734375},{"word":"confirming, ","start":83.6066552734375,"end":83.95148266601562},{"word":"Brian. ","start":83.91892236328125,"end":84.26375},{"word":"Could ","start":84.26375,"end":84.60857763671875},{"word":"you ","start":84.60857763671875,"end":84.9534052734375},{"word":"give ","start":84.9534052734375,"end":85.29823266601562},{"word":"me ","start":85.29823266601562,"end":85.64306030273437},{"word":"a ","start":85.64306030273437,"end":85.98788793945313},{"word":"quick ","start":85.98788793945313,"end":86.33271557617188},{"word":"description ","start":86.33271557617188,"end":86.67754321289063},{"word":"of ","start":86.67754321289063,"end":87.02237060546875},{"word":"your ","start":87.02237060546875,"end":87.3671982421875},{"word":"pool ","start":87.3671982421875,"end":87.71202587890625},{"word":"deck—like ","start":87.71202587890625,"end":88.056853515625},{"word":"the ","start":88.056853515625,"end":88.40168115234376},{"word":"approximate ","start":88.40168115234376,"end":88.74650854492188},{"word":"size, ","start":88.74650854492188,"end":89.09133618164063},{"word":"the ","start":89.09133618164063,"end":89.43616381835938},{"word":"type ","start":89.43616381835938,"end":89.78099145507812},{"word":"of ","start":89.78099145507812,"end":90.12581884765625},{"word":"pavers, ","start":90.12581884765625,"end":90.470646484375},{"word":"or ","start":90.470646484375,"end":90.81547412109374},{"word":"any ","start":90.81547412109374,"end":91.1603017578125},{"word":"specific ","start":91.04746411132813,"end":91.39229174804687},{"word":"concerns ","start":91.04746411132813,"end":91.39229174804687},{"word":"you ","start":91.04746411132813,"end":91.39229174804687},{"word":"have? ","start":91.04746411132813,"end":91.39229174804687},{"word":"This ","start":91.39229174804687,"end":91.737119140625},{"word":"will ","start":91.737119140625,"end":92.08194677734375},{"word":"help ","start":92.08194677734375,"end":92.4267744140625},{"word":"our ","start":92.4267744140625,"end":92.77160205078125},{"word":"team ","start":92.77160205078125,"end":93.1164296875},{"word":"provide ","start":93.1164296875,"end":93.46125708007813},{"word":"the ","start":93.46125708007813,"end":93.80608471679687},{"word":"most ","start":93.47396411132813,"end":93.81879174804688},{"word":"accurate ","start":93.47396411132813,"end":93.81879174804688},{"word":"estimate.","start":93.47396411132813,"end":93.81879174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'm not sure of the size, but I'll send some pictures. ","words":[{"word":"I'm ","start":95.087,"end":95.727},{"word":"not ","start":95.727,"end":95.887},{"word":"sure ","start":96.087,"end":96.327},{"word":"of ","start":96.327,"end":96.48700000000001},{"word":"the ","start":96.48700000000001,"end":96.647},{"word":"size, ","start":96.647,"end":97.20700500000001},{"word":"but ","start":97.20700500000001,"end":97.367},{"word":"I'll ","start":97.367,"end":97.527004},{"word":"send ","start":97.527004,"end":97.76700000000001},{"word":"some ","start":97.76700000000001,"end":98.007},{"word":"pictures. ","start":98.007,"end":98.247005}]},{"role":"agent","content":"That works perfectly. Just include as many clear photos as you can, and if possible, place a tape measure or another object for scale in a few shots. That’ll really help our team.\n\nIs there a particular timeline you’re hoping to have the sealing done, or is it flexible?","words":[{"word":"That ","start":100.677,"end":101.02182763671875},{"word":"works ","start":101.02182763671875,"end":101.3666552734375},{"word":"perfectly. ","start":101.3666552734375,"end":101.71148266601563},{"word":"Just ","start":101.80316674804688,"end":102.147994140625},{"word":"include ","start":102.147994140625,"end":102.49282177734375},{"word":"as ","start":102.49282177734375,"end":102.8376494140625},{"word":"many ","start":102.8376494140625,"end":103.18247705078124},{"word":"clear ","start":103.18247705078124,"end":103.5273046875},{"word":"photos ","start":103.5273046875,"end":103.87213208007813},{"word":"as ","start":103.87213208007813,"end":104.21695971679688},{"word":"you ","start":104.21695971679688,"end":104.56178735351563},{"word":"can, ","start":104.56178735351563,"end":104.90661499023437},{"word":"and ","start":104.90661499023437,"end":105.25144262695312},{"word":"if ","start":105.25144262695312,"end":105.59627001953125},{"word":"possible, ","start":105.59627001953125,"end":105.94109765625},{"word":"place ","start":105.94109765625,"end":106.28592529296876},{"word":"a ","start":106.28592529296876,"end":106.6307529296875},{"word":"tape ","start":106.6307529296875,"end":106.97558056640625},{"word":"measure ","start":106.97558056640625,"end":107.32040795898438},{"word":"or ","start":107.32040795898438,"end":107.66523559570312},{"word":"another ","start":107.66523559570312,"end":108.01006323242187},{"word":"object ","start":108.01006323242187,"end":108.35489086914062},{"word":"for ","start":108.35489086914062,"end":108.69971850585938},{"word":"scale ","start":108.44754736328125,"end":108.792375},{"word":"in ","start":108.44754736328125,"end":108.792375},{"word":"a ","start":108.44754736328125,"end":108.792375},{"word":"few ","start":108.44754736328125,"end":108.792375},{"word":"shots. ","start":108.44754736328125,"end":108.792375},{"word":"That’ll ","start":108.792375,"end":109.13720263671875},{"word":"really ","start":109.13720263671875,"end":109.4820302734375},{"word":"help ","start":109.4820302734375,"end":109.82685766601563},{"word":"our ","start":109.82685766601563,"end":110.17168530273437},{"word":"team.","start":109.86396411132813,"end":110.20879174804688},{"word":"\n\nIs ","start":110.20879174804688,"end":110.553619140625},{"word":"there ","start":110.553619140625,"end":110.89844677734375},{"word":"a ","start":110.89844677734375,"end":111.2432744140625},{"word":"particular ","start":111.2432744140625,"end":111.58810205078125},{"word":"timeline ","start":111.58810205078125,"end":111.9329296875},{"word":"you’re ","start":111.9329296875,"end":112.27775708007813},{"word":"hoping ","start":112.27775708007813,"end":112.62258471679688},{"word":"to ","start":112.62258471679688,"end":112.96741235351563},{"word":"have ","start":112.96741235351563,"end":113.31223999023437},{"word":"the ","start":113.31223999023437,"end":113.65706762695312},{"word":"sealing ","start":113.65706762695312,"end":114.00189501953125},{"word":"done, ","start":114.00189501953125,"end":114.34672265625},{"word":"or ","start":114.34672265625,"end":114.69155029296876},{"word":"is ","start":114.69155029296876,"end":115.0363779296875},{"word":"it ","start":114.844630859375,"end":115.18945825195313},{"word":"flexible?","start":114.844630859375,"end":115.18945825195313}],"metadata":{"response_id":9}},{"role":"user","content":"It's flexible maybe in the next month or two. ","words":[{"word":"It's ","start":116.40700000000001,"end":116.887005},{"word":"flexible ","start":116.887005,"end":117.527004},{"word":"maybe ","start":117.527004,"end":117.927},{"word":"in ","start":117.927,"end":118.087},{"word":"the ","start":118.087,"end":118.247},{"word":"next ","start":118.247,"end":118.48700000000001},{"word":"month ","start":118.48700000000001,"end":118.887005},{"word":"or ","start":118.887005,"end":119.04700000000001},{"word":"two. ","start":119.04700000000001,"end":119.20700500000001}]},{"role":"agent","content":"Thanks, Brian. That timeline sounds good. After you upload your photos, a member of the Instant Pavers team will review everything and follow up with you soon.\n\nJust to recap, I’ll send a text to this number with a secure link for your photo uploads. Including measurements or a tape measure in some photos will help us give you the most accurate estimate.\n\nIs there anything else you’d like to mention about your project before I send the link?","words":[{"word":"Thanks, ","start":120.217,"end":120.56182763671875},{"word":"Brian. ","start":120.56182763671875,"end":120.9066552734375},{"word":"That ","start":121.05291674804687,"end":121.397744140625},{"word":"timeline ","start":121.397744140625,"end":121.74257177734376},{"word":"sounds ","start":121.74257177734376,"end":122.0873994140625},{"word":"good.","start":122.0873994140625,"end":122.43222705078125},{"word":" After ","start":122.46933325195313,"end":122.81416088867188},{"word":"you ","start":122.81416088867188,"end":123.15898852539063},{"word":"upload ","start":123.15898852539063,"end":123.50381616210937},{"word":"your ","start":123.50381616210937,"end":123.84864379882812},{"word":"photos, ","start":123.84864379882812,"end":124.19347119140625},{"word":"a ","start":124.19347119140625,"end":124.538298828125},{"word":"member ","start":124.538298828125,"end":124.88312646484376},{"word":"of ","start":124.88312646484376,"end":125.2279541015625},{"word":"the ","start":125.2279541015625,"end":125.57278149414063},{"word":"Instant ","start":125.57278149414063,"end":125.91760913085938},{"word":"Pavers ","start":125.91760913085938,"end":126.26243676757812},{"word":"team ","start":126.26243676757812,"end":126.60726440429687},{"word":"will ","start":126.60726440429687,"end":126.95209204101562},{"word":"review ","start":126.95209204101562,"end":127.29691943359374},{"word":"everything ","start":127.29691943359374,"end":127.6417470703125},{"word":"and ","start":127.6417470703125,"end":127.98657470703125},{"word":"follow ","start":127.98657470703125,"end":128.33140234375},{"word":"up ","start":128.33140234375,"end":128.67622998046875},{"word":"with ","start":128.67622998046875,"end":129.0210573730469},{"word":"you ","start":129.0210573730469,"end":129.36588500976563},{"word":"soon.","start":129.36588500976563,"end":129.71071264648438},{"word":"\n\nJust ","start":130.29445825195313,"end":130.63928588867188},{"word":"to ","start":130.63928588867188,"end":130.98411352539063},{"word":"recap, ","start":130.98411352539063,"end":131.32894116210937},{"word":"I’ll ","start":131.32894116210937,"end":131.67376879882812},{"word":"send ","start":131.67376879882812,"end":132.01859619140626},{"word":"a ","start":132.01859619140626,"end":132.363423828125},{"word":"text ","start":132.363423828125,"end":132.70825146484376},{"word":"to ","start":132.70825146484376,"end":133.0530791015625},{"word":"this ","start":133.0530791015625,"end":133.3979064941406},{"word":"number ","start":133.3979064941406,"end":133.74273413085936},{"word":"with ","start":133.618380859375,"end":133.96320825195312},{"word":"a ","start":133.618380859375,"end":133.96320825195312},{"word":"secure ","start":133.618380859375,"end":133.96320825195312},{"word":"link ","start":133.618380859375,"end":133.96320825195312},{"word":"for ","start":133.618380859375,"end":133.96320825195312},{"word":"your ","start":133.618380859375,"end":133.96320825195312},{"word":"photo ","start":133.618380859375,"end":133.96320825195312},{"word":"uploads. ","start":133.618380859375,"end":133.96320825195312},{"word":"Including ","start":133.96320825195312,"end":134.30803588867187},{"word":"measurements ","start":134.30803588867187,"end":134.65286352539061},{"word":"or ","start":134.65286352539061,"end":134.99769116210936},{"word":"a ","start":134.99769116210936,"end":135.34251879882814},{"word":"tape ","start":135.34251879882814,"end":135.68734619140625},{"word":"measure ","start":135.68734619140625,"end":136.032173828125},{"word":"in ","start":136.032173828125,"end":136.37700146484374},{"word":"some ","start":136.37700146484374,"end":136.7218291015625},{"word":"photos ","start":136.7218291015625,"end":137.06665649414063},{"word":"will ","start":137.06665649414063,"end":137.41148413085938},{"word":"help ","start":137.41148413085938,"end":137.75631176757813},{"word":"us ","start":137.75631176757813,"end":138.10113940429687},{"word":"give ","start":138.10113940429687,"end":138.44596704101562},{"word":"you ","start":138.44596704101562,"end":138.79079443359376},{"word":"the ","start":138.79079443359376,"end":139.1356220703125},{"word":"most ","start":139.1356220703125,"end":139.48044970703126},{"word":"accurate ","start":139.48044970703126,"end":139.82527734375},{"word":"estimate.","start":139.82527734375,"end":140.17010498046875},{"word":"\n\nIs ","start":140.91758325195312,"end":141.26241088867187},{"word":"there ","start":141.26241088867187,"end":141.6072385253906},{"word":"anything ","start":141.6072385253906,"end":141.95206616210936},{"word":"else ","start":141.95206616210936,"end":142.29689379882814},{"word":"you’d ","start":142.29689379882814,"end":142.64172119140625},{"word":"like ","start":142.64172119140625,"end":142.986548828125},{"word":"to ","start":142.986548828125,"end":143.33137646484374},{"word":"mention ","start":143.33137646484374,"end":143.6762041015625},{"word":"about ","start":143.6762041015625,"end":144.02103149414063},{"word":"your ","start":143.83517236328126,"end":144.18},{"word":"project ","start":143.83517236328126,"end":144.18},{"word":"before ","start":143.83517236328126,"end":144.18},{"word":"I ","start":143.83517236328126,"end":144.18},{"word":"send ","start":143.83517236328126,"end":144.18},{"word":"the ","start":143.83517236328126,"end":144.18},{"word":"link?","start":143.83517236328126,"end":144.18}],"metadata":{"response_id":10}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":145.157,"end":145.55699},{"word":"That's ","start":145.55699,"end":145.877},{"word":"all. ","start":145.877,"end":146.19699}]},{"role":"agent","content":"Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!","words":[{"word":"Thanks, ","start":148.244,"end":148.58882763671875},{"word":"Brian. ","start":148.58882763671875,"end":148.9336552734375},{"word":"Watch ","start":149.04508325195312,"end":149.38991088867186},{"word":"for ","start":149.38991088867186,"end":149.7347385253906},{"word":"the ","start":149.7347385253906,"end":150.0795661621094},{"word":"text ","start":150.0795661621094,"end":150.42439379882813},{"word":"message ","start":150.42439379882813,"end":150.76922119140625},{"word":"with ","start":150.76922119140625,"end":151.114048828125},{"word":"the ","start":151.114048828125,"end":151.45887646484374},{"word":"upload ","start":151.45887646484374,"end":151.8037041015625},{"word":"link, ","start":151.8037041015625,"end":152.14853149414063},{"word":"and ","start":152.14853149414063,"end":152.49335913085937},{"word":"send ","start":152.49335913085937,"end":152.83818676757812},{"word":"your ","start":152.83818676757812,"end":153.18301440429687},{"word":"photos ","start":153.18301440429687,"end":153.52784204101562},{"word":"whenever ","start":153.239755859375,"end":153.58458325195312},{"word":"it’s ","start":153.239755859375,"end":153.58458325195312},{"word":"convenient. ","start":153.239755859375,"end":153.58458325195312},{"word":"The ","start":153.58458325195312,"end":153.92941088867187},{"word":"Instant ","start":153.92941088867187,"end":154.27423852539061},{"word":"Pavers ","start":154.27423852539061,"end":154.61906616210936},{"word":"team ","start":154.61906616210936,"end":154.96389379882814},{"word":"will ","start":154.96389379882814,"end":155.30872119140625},{"word":"be ","start":155.30872119140625,"end":155.653548828125},{"word":"in ","start":155.653548828125,"end":155.99837646484374},{"word":"touch ","start":155.99837646484374,"end":156.3432041015625},{"word":"soon ","start":156.3432041015625,"end":156.68803149414063},{"word":"after ","start":156.68803149414063,"end":157.03285913085938},{"word":"reviewing ","start":157.03285913085938,"end":157.37768676757813},{"word":"your ","start":157.37768676757813,"end":157.72251440429687},{"word":"information. ","start":157.72251440429687,"end":158.06734204101562},{"word":"Have ","start":158.71620825195313,"end":159.06103588867188},{"word":"a ","start":159.06103588867188,"end":159.40586352539063},{"word":"great ","start":159.09121411132813,"end":159.43604174804688},{"word":"day!","start":159.09121411132813,"end":159.43604174804688}],"metadata":{"response_id":12}},{"role":"tool_call_invocation","tool_call_id":"aee727b3417d5c44","name":"end_call","arguments":"{\"execution_message\":\"Thanks, Brian. Watch for the text message with the upload link, and send your photos whenever it’s convenient. The Instant Pavers team will be in touch soon after reviewing your information. Have a great day!\"}","time_sec":159.474,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7f07243c8e633f8bf8532462e492353bee420e962ee836257523ec1d3c3f796d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7f07243c8e633f8bf8532462e492353bee420e962ee836257523ec1d3c3f796d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7f07243c8e633f8bf8532462e492353bee420e962ee836257523ec1d3c3f796d/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":677,"p90":874,"p95":913.5,"p99":945.1,"min":4,"max":953,"num":11,"sum":7318,"values":[4,608,562,820,562,864,745,649,677,953,874]},"e2e":{"p50":1214.0050048828125,"p90":2161.9055419921874,"p95":2295.9503295898435,"p99":2403.1861596679687,"min":925.00048828125,"max":2429.9951171875,"num":8,"sum":11745.0107421875,"values":[925.00048828125,1308,1001,1904,1120.010009765625,2429.9951171875,1009.9951171875,2047.010009765625]},"tts":{"p50":163,"p90":225,"p95":225,"p99":225,"min":140,"max":225,"num":11,"sum":1919,"values":[155,149,151,163,190,140,192,144,225,185,225]},"asr":{"p50":205.5,"p90":501.0999999999999,"p95":717.0499999999997,"p99":889.8099999999998,"min":87,"max":933,"num":8,"sum":2237,"values":[202,316,228,209,171,91,87,933]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":14.666672},{"product":"platform_tts","unit_price":0.025,"cost":4},{"product":"gpt_4_1","unit_price":0.075,"cost":12},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":160,"total_duration_unit_price":0.1916667,"combined_cost":32.166672},"call_analysis":{"call_summary":"Brian called to request a quote for sealing his pool deck. The agent arranged to send a secure link for Brian to upload photos for an online estimate and collected the property address. Brian agreed to provide photos and mentioned a flexible timeline for the project.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Brian","property_address":"4186 Tippecanoe Drive, Lakewood Ranch","service_type":"cleaning and sealing","estimate_type":"online estimate","qualified_lead":true,"project_description":"Brian needs his pool deck sealed and will provide photos for an online estimate. He is unsure of the size but will include reference objects in the pictures."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397,1403,1460,1567,1592,1630,1633,1669,1738,1815,1917,1921],"average":1645.1666666666667,"num_requests":12},"tool_calls":[{"tool_call_id":"aee727b3417d5c44","name":"end_call","type":"end_call","start_time_sec":159.474}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780529634016}

2026-06-03T18:06:28-06:00
{"event":"call_started","call":{"call_id":"call_b739add9ce34b13006c16e8b66a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780531588298,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780531588298}

2026-06-03T18:08:41-06:00
{"event":"call_ended","call":{"call_id":"call_b739add9ce34b13006c16e8b66a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780531588298,"end_timestamp":1780531717823,"duration_ms":129525,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need a quote for a paver repair job. \nUser: I can send photos if that helps. \nAgent: Thanks for letting me know. An online estimate using photos is a great option for many repair projects. Could you tell me a little more about the repair—like where it’s located and what kind of issues you’re seeing?\nUser: It's on Longboat Key in Florida on my driveway. The address is one eight four five Pelican Way, \nAgent: Thanks for sharing the address. Can you describe what’s going on with the driveway pavers? For example, are they sinking, \nUser: They're just \nAgent: cracked, or \nUser: a yeah, it's like a sinking hole. Over by the grass. \nAgent: Got it, sounds like you’ve got some settling near the edge by the grass. For the online estimate, I’ll send you a secure link by text after our call so you can upload photos. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That’ll help the team give you the most accurate estimate.\n\nWhat’s the best mobile number to send that upload link to?\nUser: This number. \nAgent: All right, I’ll send the upload link to the number you’re calling from. Just to confirm, your property address is 1845 Pelican Way on Longboat Key, and you’re looking for a paver repair estimate for a sinking area on your driveway near the grass.\n\nMay I have your name so I can include it with your project details?\nUser: Vincenzo. \nAgent: Thanks, Vincenzo. After we finish here, you’ll get a text with a secure link to upload your driveway photos. The more details and angles you provide, the more accurate your estimate will be—especially if you can include a tape measure or something for scale.\n\nA member of the Instant Pavers team will review everything and follow up with you soon. Is there anything else I can help you with today?\nUser: No. That's \nAgent: Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.187,"end":0.53182763671875},{"word":"you ","start":0.53182763671875,"end":0.8766552734375},{"word":"for ","start":0.8766552734375,"end":1.221482666015625},{"word":"calling ","start":1.221482666015625,"end":1.566310302734375},{"word":"Instant ","start":1.566310302734375,"end":1.911137939453125},{"word":"Pavers. ","start":1.757839111328125,"end":2.102666748046875},{"word":"This ","start":2.102666748046875,"end":2.447494140625},{"word":"is ","start":2.447494140625,"end":2.79232177734375},{"word":"Mac ","start":2.79232177734375,"end":3.1371494140625},{"word":"the ","start":3.1371494140625,"end":3.48197705078125},{"word":"Digital ","start":3.48197705078125,"end":3.8268046875},{"word":"Assistant. ","start":3.8268046875,"end":4.171632080078125},{"word":"How ","start":5.12125,"end":5.46607763671875},{"word":"may ","start":5.46607763671875,"end":5.8109052734375},{"word":"I ","start":5.8109052734375,"end":6.155732666015625},{"word":"help ","start":5.85617236328125,"end":6.201},{"word":"you?","start":5.85617236328125,"end":6.201}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote for a paver repair job. ","words":[{"word":"Hey, ","start":7.247,"end":7.646999999999999},{"word":"Mac. ","start":7.646999999999999,"end":7.887},{"word":"I ","start":7.887,"end":8.046999999999999},{"word":"need ","start":8.046999999999999,"end":8.206999999999999},{"word":"a ","start":8.206999999999999,"end":8.447},{"word":"quote ","start":8.447,"end":8.687},{"word":"for ","start":8.687,"end":8.927},{"word":"a ","start":8.927,"end":9.087},{"word":"paver ","start":9.087,"end":9.487},{"word":"repair ","start":9.487,"end":9.887},{"word":"job. ","start":9.887,"end":10.126999999999999}]},{"role":"user","content":"I can send photos if that helps. ","words":[{"word":"I ","start":10.827,"end":11.147},{"word":"can ","start":11.147,"end":11.307},{"word":"send ","start":11.307,"end":11.626999999999999},{"word":"photos ","start":11.626999999999999,"end":12.0269995},{"word":"if ","start":12.0269995,"end":12.267},{"word":"that ","start":12.267,"end":12.427},{"word":"helps. ","start":12.427,"end":12.747}]},{"role":"agent","content":"Thanks for letting me know. An online estimate using photos is a great option for many repair projects. Could you tell me a little more about the repair—like where it’s located and what kind of issues you’re seeing?","words":[{"word":"Thanks ","start":13.791,"end":14.13582763671875},{"word":"for ","start":14.13582763671875,"end":14.4806552734375},{"word":"letting ","start":14.4806552734375,"end":14.825482666015626},{"word":"me ","start":14.676839111328125,"end":15.021666748046876},{"word":"know. ","start":14.676839111328125,"end":15.021666748046876},{"word":"An ","start":15.021666748046876,"end":15.366494140625},{"word":"online ","start":15.366494140625,"end":15.71132177734375},{"word":"estimate ","start":15.71132177734375,"end":16.0561494140625},{"word":"using ","start":16.0561494140625,"end":16.40097705078125},{"word":"photos ","start":16.40097705078125,"end":16.7458046875},{"word":"is ","start":16.7458046875,"end":17.090632080078127},{"word":"a ","start":17.090632080078127,"end":17.435459716796874},{"word":"great ","start":17.435459716796874,"end":17.780287353515625},{"word":"option ","start":17.780287353515625,"end":18.125114990234376},{"word":"for ","start":18.125114990234376,"end":18.469942626953124},{"word":"many ","start":18.469942626953124,"end":18.81477001953125},{"word":"repair ","start":18.81477001953125,"end":19.15959765625},{"word":"projects. ","start":19.15959765625,"end":19.50442529296875},{"word":"Could ","start":19.816583251953126,"end":20.161410888671874},{"word":"you ","start":20.161410888671874,"end":20.506238525390625},{"word":"tell ","start":20.506238525390625,"end":20.851066162109376},{"word":"me ","start":20.851066162109376,"end":21.195893798828124},{"word":"a ","start":21.195893798828124,"end":21.54072119140625},{"word":"little ","start":21.54072119140625,"end":21.885548828125},{"word":"more ","start":21.885548828125,"end":22.23037646484375},{"word":"about ","start":22.23037646484375,"end":22.5752041015625},{"word":"the ","start":22.5752041015625,"end":22.920031494140623},{"word":"repair—like ","start":22.920031494140623,"end":23.264859130859374},{"word":"where ","start":23.264859130859374,"end":23.609686767578125},{"word":"it’s ","start":23.609686767578125,"end":23.954514404296877},{"word":"located ","start":23.80229736328125,"end":24.147125},{"word":"and ","start":23.80229736328125,"end":24.147125},{"word":"what ","start":23.80229736328125,"end":24.147125},{"word":"kind ","start":23.80229736328125,"end":24.147125},{"word":"of ","start":23.80229736328125,"end":24.147125},{"word":"issues ","start":23.80229736328125,"end":24.147125},{"word":"you’re ","start":23.80229736328125,"end":24.147125},{"word":"seeing?","start":23.80229736328125,"end":24.147125}],"metadata":{"response_id":2}},{"role":"user","content":"It's on Longboat Key in Florida on my driveway. The address is one eight four five Pelican Way, ","words":[{"word":"It's ","start":25.207,"end":25.447000000000003},{"word":"on ","start":25.447000000000003,"end":25.767000000000003},{"word":"Longboat ","start":25.767000000000003,"end":26.407002000000002},{"word":"Key ","start":26.407002000000002,"end":26.727001},{"word":"in ","start":26.727001,"end":26.967001},{"word":"Florida ","start":26.967001,"end":27.527},{"word":"on ","start":27.527,"end":27.847},{"word":"my ","start":27.847,"end":28.087},{"word":"driveway. ","start":28.557000000000002,"end":29.356998},{"word":"The ","start":29.356998,"end":29.597},{"word":"address ","start":29.597,"end":30.077},{"word":"is ","start":30.077,"end":30.317},{"word":"one ","start":31.126999,"end":31.446999},{"word":"eight ","start":31.446999,"end":31.847},{"word":"four ","start":31.847,"end":32.166999999999994},{"word":"five ","start":32.166999999999994,"end":32.566998},{"word":"Pelican ","start":33.556999999999995,"end":34.117},{"word":"Way, ","start":34.117,"end":34.437}]},{"role":"agent","content":"Thanks for sharing the address. Can you describe what’s going on with the driveway pavers? For example, are they sinking, ","words":[{"word":"Thanks ","start":37.486,"end":37.83082763671875},{"word":"for ","start":37.83082763671875,"end":38.1756552734375},{"word":"sharing ","start":38.1756552734375,"end":38.520482666015624},{"word":"the ","start":38.520482666015624,"end":38.86531030273437},{"word":"address.","start":38.59242236328125,"end":38.93725},{"word":" Can ","start":38.93725,"end":39.28207763671875},{"word":"you ","start":39.28207763671875,"end":39.6269052734375},{"word":"describe ","start":39.6269052734375,"end":39.971732666015626},{"word":"what’s ","start":39.971732666015626,"end":40.31656030273437},{"word":"going ","start":40.31656030273437,"end":40.66138793945313},{"word":"on ","start":40.66138793945313,"end":41.006215576171876},{"word":"with ","start":41.006215576171876,"end":41.35104321289062},{"word":"the ","start":41.35104321289062,"end":41.69587060546875},{"word":"driveway ","start":41.69587060546875,"end":42.0406982421875},{"word":"pavers?","start":42.005755859375,"end":42.350583251953125},{"word":" For ","start":42.350583251953125,"end":42.69541088867187},{"word":"example, ","start":42.69541088867187,"end":43.04023852539063},{"word":"are ","start":43.04023852539063,"end":43.385066162109375},{"word":"they ","start":43.385066162109375,"end":43.72989379882812},{"word":"sinking, ","start":43.72989379882812,"end":44.07472119140625}],"metadata":{"response_id":3}},{"role":"user","content":"They're just ","words":[{"word":"They're ","start":44.126999999999995,"end":44.446999999999996},{"word":"just ","start":44.446999999999996,"end":44.686996}]},{"role":"agent","content":"cracked, or ","words":[{"word":"cracked, ","start":44.07472119140625,"end":44.419548828125},{"word":"or ","start":44.419548828125,"end":44.76437646484375}],"metadata":{"response_id":3}},{"role":"user","content":"a yeah, it's like a sinking hole. Over by the grass. ","words":[{"word":"a ","start":44.686996,"end":44.846996},{"word":"yeah, ","start":45.067,"end":45.467},{"word":"it's ","start":45.467,"end":45.707},{"word":"like ","start":45.707,"end":45.867},{"word":"a ","start":45.867,"end":46.027},{"word":"sinking ","start":46.027,"end":46.507},{"word":"hole. ","start":46.507,"end":46.986999999999995},{"word":"Over ","start":48.157,"end":48.557002999999995},{"word":"by ","start":48.557002999999995,"end":48.797},{"word":"the ","start":48.797,"end":48.957},{"word":"grass. ","start":48.957,"end":49.277}]},{"role":"agent","content":"Got it, sounds like you’ve got some settling near the edge by the grass. For the online estimate, I’ll send you a secure link by text after our call so you can upload photos. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That’ll help the team give you the most accurate estimate.\n\nWhat’s the best mobile number to send that upload link to?","words":[{"word":"Got ","start":50.632,"end":50.97682763671875},{"word":"it, ","start":50.97682763671875,"end":51.3216552734375},{"word":"sounds ","start":51.3216552734375,"end":51.666482666015625},{"word":"like ","start":51.666482666015625,"end":52.01131030273437},{"word":"you’ve ","start":52.01131030273437,"end":52.35613793945313},{"word":"got ","start":52.35613793945313,"end":52.700965576171875},{"word":"some ","start":52.700965576171875,"end":53.04579321289062},{"word":"settling ","start":53.04579321289062,"end":53.39062060546875},{"word":"near ","start":53.39062060546875,"end":53.7354482421875},{"word":"the ","start":53.7354482421875,"end":54.08027587890625},{"word":"edge ","start":54.08027587890625,"end":54.425103515625},{"word":"by ","start":54.425103515625,"end":54.76993115234375},{"word":"the ","start":54.757005859375,"end":55.101833251953124},{"word":"grass. ","start":54.757005859375,"end":55.101833251953124},{"word":"For ","start":55.101833251953124,"end":55.44666088867187},{"word":"the ","start":55.44666088867187,"end":55.791488525390626},{"word":"online ","start":55.791488525390626,"end":56.136316162109374},{"word":"estimate, ","start":56.136316162109374,"end":56.48114379882813},{"word":"I’ll ","start":56.48114379882813,"end":56.82597119140625},{"word":"send ","start":56.82597119140625,"end":57.170798828125},{"word":"you ","start":57.170798828125,"end":57.51562646484375},{"word":"a ","start":57.51562646484375,"end":57.8604541015625},{"word":"secure ","start":57.8604541015625,"end":58.20528149414063},{"word":"link ","start":58.20528149414063,"end":58.550109130859376},{"word":"by ","start":58.550109130859376,"end":58.89493676757812},{"word":"text ","start":58.89493676757812,"end":59.23976440429688},{"word":"after ","start":59.23976440429688,"end":59.584592041015625},{"word":"our ","start":59.584592041015625,"end":59.92941943359375},{"word":"call ","start":59.92941943359375,"end":60.2742470703125},{"word":"so ","start":60.02792236328125,"end":60.37275},{"word":"you ","start":60.02792236328125,"end":60.37275},{"word":"can ","start":60.02792236328125,"end":60.37275},{"word":"upload ","start":60.02792236328125,"end":60.37275},{"word":"photos. ","start":60.02792236328125,"end":60.37275},{"word":"If ","start":60.37275,"end":60.71757763671875},{"word":"you ","start":60.71757763671875,"end":61.0624052734375},{"word":"can, ","start":61.0624052734375,"end":61.407232666015624},{"word":"please ","start":61.407232666015624,"end":61.75206030273438},{"word":"take ","start":61.75206030273438,"end":62.096887939453126},{"word":"several ","start":62.096887939453126,"end":62.44171557617187},{"word":"clear ","start":62.44171557617187,"end":62.78654321289063},{"word":"pictures ","start":62.78654321289063,"end":63.13137060546875},{"word":"from ","start":63.13137060546875,"end":63.4761982421875},{"word":"different ","start":63.4761982421875,"end":63.82102587890625},{"word":"angles, ","start":63.82102587890625,"end":64.165853515625},{"word":"and ","start":64.165853515625,"end":64.51068115234375},{"word":"if ","start":64.51068115234375,"end":64.85550854492188},{"word":"possible, ","start":64.85550854492188,"end":65.20033618164062},{"word":"include ","start":65.20033618164062,"end":65.54516381835937},{"word":"a ","start":65.54516381835937,"end":65.88999145507813},{"word":"tape ","start":65.88999145507813,"end":66.23481884765626},{"word":"measure ","start":66.23481884765626,"end":66.579646484375},{"word":"or ","start":66.579646484375,"end":66.92447412109375},{"word":"something ","start":66.92447412109375,"end":67.2693017578125},{"word":"for ","start":67.2693017578125,"end":67.61412939453125},{"word":"size ","start":67.61412939453125,"end":67.95895678710937},{"word":"reference ","start":67.92271411132812,"end":68.26754174804688},{"word":"in ","start":67.92271411132812,"end":68.26754174804688},{"word":"a ","start":67.92271411132812,"end":68.26754174804688},{"word":"few ","start":67.92271411132812,"end":68.26754174804688},{"word":"shots.","start":67.92271411132812,"end":68.26754174804688},{"word":" That’ll ","start":68.26754174804688,"end":68.612369140625},{"word":"help ","start":68.612369140625,"end":68.95719677734375},{"word":"the ","start":68.95719677734375,"end":69.3020244140625},{"word":"team ","start":69.3020244140625,"end":69.64685205078125},{"word":"give ","start":69.64685205078125,"end":69.9916796875},{"word":"you ","start":69.9916796875,"end":70.33650708007812},{"word":"the ","start":70.33650708007812,"end":70.68133471679687},{"word":"most ","start":70.68133471679687,"end":71.02616235351563},{"word":"accurate ","start":71.02616235351563,"end":71.37098999023438},{"word":"estimate.","start":71.25479736328126,"end":71.599625},{"word":"\n\nWhat’s ","start":71.599625,"end":71.94445263671875},{"word":"the ","start":71.94445263671875,"end":72.2892802734375},{"word":"best ","start":72.2892802734375,"end":72.63410766601562},{"word":"mobile ","start":72.63410766601562,"end":72.97893530273437},{"word":"number ","start":72.97893530273437,"end":73.32376293945312},{"word":"to ","start":73.32376293945312,"end":73.66859057617188},{"word":"send ","start":73.66859057617188,"end":74.01341821289063},{"word":"that ","start":74.01341821289063,"end":74.35824560546875},{"word":"upload ","start":74.35824560546875,"end":74.7030732421875},{"word":"link ","start":74.668130859375,"end":75.01295825195312},{"word":"to?","start":74.668130859375,"end":75.01295825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":76.357,"end":76.597004},{"word":"number. ","start":76.597004,"end":76.917}]},{"role":"agent","content":"All right, I’ll send the upload link to the number you’re calling from. Just to confirm, your property address is 1845 Pelican Way on Longboat Key, and you’re looking for a paver repair estimate for a sinking area on your driveway near the grass.\n\nMay I have your name so I can include it with your project details?","words":[{"word":"All ","start":78.25,"end":78.59482763671875},{"word":"right, ","start":78.59482763671875,"end":78.9396552734375},{"word":"I’ll ","start":78.9396552734375,"end":79.28448266601562},{"word":"send ","start":79.28448266601562,"end":79.62931030273438},{"word":"the ","start":79.62931030273438,"end":79.97413793945313},{"word":"upload ","start":79.97413793945313,"end":80.31896557617188},{"word":"link ","start":80.31896557617188,"end":80.66379321289062},{"word":"to ","start":80.552255859375,"end":80.89708325195312},{"word":"the ","start":80.552255859375,"end":80.89708325195312},{"word":"number ","start":80.552255859375,"end":80.89708325195312},{"word":"you’re ","start":80.552255859375,"end":80.89708325195312},{"word":"calling ","start":80.552255859375,"end":80.89708325195312},{"word":"from.","start":80.552255859375,"end":80.89708325195312},{"word":" Just ","start":80.89708325195312,"end":81.24191088867188},{"word":"to ","start":81.24191088867188,"end":81.58673852539063},{"word":"confirm, ","start":81.58673852539063,"end":81.93156616210938},{"word":"your ","start":81.93156616210938,"end":82.27639379882812},{"word":"property ","start":82.27639379882812,"end":82.62122119140625},{"word":"address ","start":82.62122119140625,"end":82.966048828125},{"word":"is ","start":82.966048828125,"end":83.31087646484374},{"word":"1845 ","start":83.31087646484374,"end":83.6557041015625},{"word":"Pelican ","start":83.6557041015625,"end":84.00053149414063},{"word":"Way ","start":84.00053149414063,"end":84.34535913085938},{"word":"on ","start":84.34535913085938,"end":84.69018676757813},{"word":"Longboat ","start":84.69018676757813,"end":85.03501440429687},{"word":"Key, ","start":85.03501440429687,"end":85.37984204101562},{"word":"and ","start":85.37984204101562,"end":85.72466943359375},{"word":"you’re ","start":85.72466943359375,"end":86.0694970703125},{"word":"looking ","start":86.0694970703125,"end":86.41432470703126},{"word":"for ","start":86.41432470703126,"end":86.75915234375},{"word":"a ","start":86.75915234375,"end":87.10397998046875},{"word":"paver ","start":87.10397998046875,"end":87.44880737304688},{"word":"repair ","start":87.44880737304688,"end":87.79363500976562},{"word":"estimate ","start":87.79363500976562,"end":88.13846264648437},{"word":"for ","start":88.13846264648437,"end":88.48329028320312},{"word":"a ","start":88.48329028320312,"end":88.82811791992188},{"word":"sinking ","start":88.82811791992188,"end":89.1729453125},{"word":"area ","start":89.1729453125,"end":89.51777294921875},{"word":"on ","start":89.51777294921875,"end":89.8626005859375},{"word":"your ","start":89.8626005859375,"end":90.20742822265625},{"word":"driveway ","start":90.20742822265625,"end":90.552255859375},{"word":"near ","start":90.552255859375,"end":90.89708325195312},{"word":"the ","start":90.89708325195312,"end":91.24191088867188},{"word":"grass.","start":91.187005859375,"end":91.53183325195313},{"word":"\n\nMay ","start":91.53183325195313,"end":91.87666088867188},{"word":"I ","start":91.87666088867188,"end":92.22148852539063},{"word":"have ","start":92.22148852539063,"end":92.56631616210937},{"word":"your ","start":92.56631616210937,"end":92.91114379882812},{"word":"name ","start":92.91114379882812,"end":93.25597119140625},{"word":"so ","start":93.25597119140625,"end":93.600798828125},{"word":"I ","start":93.600798828125,"end":93.94562646484376},{"word":"can ","start":93.94562646484376,"end":94.2904541015625},{"word":"include ","start":94.2904541015625,"end":94.63528149414063},{"word":"it ","start":94.60033911132813,"end":94.94516674804687},{"word":"with ","start":94.60033911132813,"end":94.94516674804687},{"word":"your ","start":94.60033911132813,"end":94.94516674804687},{"word":"project ","start":94.60033911132813,"end":94.94516674804687},{"word":"details?","start":94.60033911132813,"end":94.94516674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Vincenzo. ","words":[{"word":"Vincenzo. ","start":96.06700000000001,"end":96.947}]},{"role":"agent","content":"Thanks, Vincenzo. After we finish here, you’ll get a text with a secure link to upload your driveway photos. The more details and angles you provide, the more accurate your estimate will be—especially if you can include a tape measure or something for scale.\n\nA member of the Instant Pavers team will review everything and follow up with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks, ","start":97.956,"end":98.30082763671875},{"word":"Vincenzo. ","start":98.30082763671875,"end":98.6456552734375},{"word":"After ","start":99.15183325195312,"end":99.49666088867187},{"word":"we ","start":99.49666088867187,"end":99.84148852539063},{"word":"finish ","start":99.84148852539063,"end":100.18631616210938},{"word":"here, ","start":100.18631616210938,"end":100.53114379882813},{"word":"you’ll ","start":100.53114379882813,"end":100.87597119140625},{"word":"get ","start":100.87597119140625,"end":101.220798828125},{"word":"a ","start":101.220798828125,"end":101.56562646484375},{"word":"text ","start":101.56562646484375,"end":101.9104541015625},{"word":"with ","start":101.9104541015625,"end":102.25528149414062},{"word":"a ","start":102.25528149414062,"end":102.60010913085938},{"word":"secure ","start":102.60010913085938,"end":102.94493676757813},{"word":"link ","start":102.94493676757813,"end":103.28976440429688},{"word":"to ","start":103.28976440429688,"end":103.63459204101562},{"word":"upload ","start":103.63459204101562,"end":103.97941943359375},{"word":"your ","start":103.97941943359375,"end":104.3242470703125},{"word":"driveway ","start":104.19404736328126,"end":104.538875},{"word":"photos.","start":104.19404736328126,"end":104.538875},{"word":" The ","start":104.538875,"end":104.88370263671875},{"word":"more ","start":104.88370263671875,"end":105.2285302734375},{"word":"details ","start":105.2285302734375,"end":105.57335766601562},{"word":"and ","start":105.57335766601562,"end":105.91818530273437},{"word":"angles ","start":105.91818530273437,"end":106.26301293945312},{"word":"you ","start":106.26301293945312,"end":106.60784057617188},{"word":"provide, ","start":106.60784057617188,"end":106.95266821289063},{"word":"the ","start":106.95266821289063,"end":107.29749560546875},{"word":"more ","start":107.29749560546875,"end":107.6423232421875},{"word":"accurate ","start":107.6423232421875,"end":107.98715087890625},{"word":"your ","start":107.98715087890625,"end":108.331978515625},{"word":"estimate ","start":108.331978515625,"end":108.67680615234374},{"word":"will ","start":108.67680615234374,"end":109.02163354492187},{"word":"be—especially ","start":109.02163354492187,"end":109.36646118164063},{"word":"if ","start":109.36646118164063,"end":109.71128881835938},{"word":"you ","start":109.71128881835938,"end":110.05611645507813},{"word":"can ","start":110.05611645507813,"end":110.40094384765625},{"word":"include ","start":110.40094384765625,"end":110.745771484375},{"word":"a ","start":110.59117236328125,"end":110.936},{"word":"tape ","start":110.59117236328125,"end":110.936},{"word":"measure ","start":110.59117236328125,"end":110.936},{"word":"or ","start":110.59117236328125,"end":110.936},{"word":"something ","start":110.59117236328125,"end":110.936},{"word":"for ","start":110.59117236328125,"end":110.936},{"word":"scale.","start":110.59117236328125,"end":110.936},{"word":"\n\nA ","start":110.936,"end":111.28082763671875},{"word":"member ","start":111.28082763671875,"end":111.6256552734375},{"word":"of ","start":111.6256552734375,"end":111.97048266601563},{"word":"the ","start":111.97048266601563,"end":112.31531030273437},{"word":"Instant ","start":112.31531030273437,"end":112.66013793945312},{"word":"Pavers ","start":112.66013793945312,"end":113.00496557617187},{"word":"team ","start":113.00496557617187,"end":113.34979321289063},{"word":"will ","start":113.34979321289063,"end":113.69462060546876},{"word":"review ","start":113.69462060546876,"end":114.0394482421875},{"word":"everything ","start":114.0394482421875,"end":114.38427587890625},{"word":"and ","start":114.38427587890625,"end":114.729103515625},{"word":"follow ","start":114.729103515625,"end":115.07393115234375},{"word":"up ","start":115.07393115234375,"end":115.41875854492187},{"word":"with ","start":115.41875854492187,"end":115.76358618164062},{"word":"you ","start":115.50221411132813,"end":115.84704174804688},{"word":"soon. ","start":115.50221411132813,"end":115.84704174804688},{"word":"Is ","start":115.84704174804688,"end":116.191869140625},{"word":"there ","start":116.191869140625,"end":116.53669677734375},{"word":"anything ","start":116.53669677734375,"end":116.8815244140625},{"word":"else ","start":116.8815244140625,"end":117.22635205078124},{"word":"I ","start":117.22635205078124,"end":117.5711796875},{"word":"can ","start":117.45271411132812,"end":117.79754174804688},{"word":"help ","start":117.45271411132812,"end":117.79754174804688},{"word":"you ","start":117.45271411132812,"end":117.79754174804688},{"word":"with ","start":117.45271411132812,"end":117.79754174804688},{"word":"today?","start":117.45271411132812,"end":117.79754174804688}],"metadata":{"response_id":7}},{"role":"user","content":"No. That's ","words":[{"word":"No. ","start":118.667,"end":119.06700500000001},{"word":"That's ","start":119.06700500000001,"end":119.307}]},{"role":"agent","content":"Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!","words":[{"word":"Thank ","start":122.055,"end":122.39982763671875},{"word":"you, ","start":122.39982763671875,"end":122.7446552734375},{"word":"Vincenzo. ","start":122.73183911132813,"end":123.07666674804688},{"word":"Watch ","start":123.07666674804688,"end":123.421494140625},{"word":"for ","start":123.421494140625,"end":123.76632177734375},{"word":"that ","start":123.76632177734375,"end":124.1111494140625},{"word":"text ","start":124.1111494140625,"end":124.45597705078124},{"word":"message ","start":124.45597705078124,"end":124.8008046875},{"word":"and ","start":124.8008046875,"end":125.14563208007813},{"word":"upload ","start":125.14563208007813,"end":125.49045971679688},{"word":"your ","start":125.49045971679688,"end":125.83528735351562},{"word":"photos ","start":125.83528735351562,"end":126.18011499023437},{"word":"whenever ","start":126.18011499023437,"end":126.52494262695312},{"word":"it’s ","start":126.52494262695312,"end":126.86977001953124},{"word":"convenient. ","start":126.69083911132813,"end":127.03566674804688},{"word":"The ","start":127.03566674804688,"end":127.380494140625},{"word":"team ","start":127.380494140625,"end":127.72532177734375},{"word":"will ","start":127.72532177734375,"end":128.0701494140625},{"word":"be ","start":128.0701494140625,"end":128.41497705078126},{"word":"in ","start":128.14208911132812,"end":128.48691674804687},{"word":"touch ","start":128.14208911132812,"end":128.48691674804687},{"word":"soon. ","start":128.14208911132812,"end":128.48691674804687},{"word":"Have ","start":128.48691674804687,"end":128.831744140625},{"word":"a ","start":128.831744140625,"end":129.17657177734375},{"word":"great ","start":129.163755859375,"end":129.50858325195313},{"word":"day!","start":129.163755859375,"end":129.50858325195313}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.187,"end":0.53182763671875},{"word":"you ","start":0.53182763671875,"end":0.8766552734375},{"word":"for ","start":0.8766552734375,"end":1.221482666015625},{"word":"calling ","start":1.221482666015625,"end":1.566310302734375},{"word":"Instant ","start":1.566310302734375,"end":1.911137939453125},{"word":"Pavers. ","start":1.757839111328125,"end":2.102666748046875},{"word":"This ","start":2.102666748046875,"end":2.447494140625},{"word":"is ","start":2.447494140625,"end":2.79232177734375},{"word":"Mac ","start":2.79232177734375,"end":3.1371494140625},{"word":"the ","start":3.1371494140625,"end":3.48197705078125},{"word":"Digital ","start":3.48197705078125,"end":3.8268046875},{"word":"Assistant. ","start":3.8268046875,"end":4.171632080078125},{"word":"How ","start":5.12125,"end":5.46607763671875},{"word":"may ","start":5.46607763671875,"end":5.8109052734375},{"word":"I ","start":5.8109052734375,"end":6.155732666015625},{"word":"help ","start":5.85617236328125,"end":6.201},{"word":"you?","start":5.85617236328125,"end":6.201}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote for a paver repair job. ","words":[{"word":"Hey, ","start":7.247,"end":7.646999999999999},{"word":"Mac. ","start":7.646999999999999,"end":7.887},{"word":"I ","start":7.887,"end":8.046999999999999},{"word":"need ","start":8.046999999999999,"end":8.206999999999999},{"word":"a ","start":8.206999999999999,"end":8.447},{"word":"quote ","start":8.447,"end":8.687},{"word":"for ","start":8.687,"end":8.927},{"word":"a ","start":8.927,"end":9.087},{"word":"paver ","start":9.087,"end":9.487},{"word":"repair ","start":9.487,"end":9.887},{"word":"job. ","start":9.887,"end":10.126999999999999}]},{"role":"user","content":"I can send photos if that helps. ","words":[{"word":"I ","start":10.827,"end":11.147},{"word":"can ","start":11.147,"end":11.307},{"word":"send ","start":11.307,"end":11.626999999999999},{"word":"photos ","start":11.626999999999999,"end":12.0269995},{"word":"if ","start":12.0269995,"end":12.267},{"word":"that ","start":12.267,"end":12.427},{"word":"helps. ","start":12.427,"end":12.747}]},{"role":"agent","content":"Thanks for letting me know. An online estimate using photos is a great option for many repair projects. Could you tell me a little more about the repair—like where it’s located and what kind of issues you’re seeing?","words":[{"word":"Thanks ","start":13.791,"end":14.13582763671875},{"word":"for ","start":14.13582763671875,"end":14.4806552734375},{"word":"letting ","start":14.4806552734375,"end":14.825482666015626},{"word":"me ","start":14.676839111328125,"end":15.021666748046876},{"word":"know. ","start":14.676839111328125,"end":15.021666748046876},{"word":"An ","start":15.021666748046876,"end":15.366494140625},{"word":"online ","start":15.366494140625,"end":15.71132177734375},{"word":"estimate ","start":15.71132177734375,"end":16.0561494140625},{"word":"using ","start":16.0561494140625,"end":16.40097705078125},{"word":"photos ","start":16.40097705078125,"end":16.7458046875},{"word":"is ","start":16.7458046875,"end":17.090632080078127},{"word":"a ","start":17.090632080078127,"end":17.435459716796874},{"word":"great ","start":17.435459716796874,"end":17.780287353515625},{"word":"option ","start":17.780287353515625,"end":18.125114990234376},{"word":"for ","start":18.125114990234376,"end":18.469942626953124},{"word":"many ","start":18.469942626953124,"end":18.81477001953125},{"word":"repair ","start":18.81477001953125,"end":19.15959765625},{"word":"projects. ","start":19.15959765625,"end":19.50442529296875},{"word":"Could ","start":19.816583251953126,"end":20.161410888671874},{"word":"you ","start":20.161410888671874,"end":20.506238525390625},{"word":"tell ","start":20.506238525390625,"end":20.851066162109376},{"word":"me ","start":20.851066162109376,"end":21.195893798828124},{"word":"a ","start":21.195893798828124,"end":21.54072119140625},{"word":"little ","start":21.54072119140625,"end":21.885548828125},{"word":"more ","start":21.885548828125,"end":22.23037646484375},{"word":"about ","start":22.23037646484375,"end":22.5752041015625},{"word":"the ","start":22.5752041015625,"end":22.920031494140623},{"word":"repair—like ","start":22.920031494140623,"end":23.264859130859374},{"word":"where ","start":23.264859130859374,"end":23.609686767578125},{"word":"it’s ","start":23.609686767578125,"end":23.954514404296877},{"word":"located ","start":23.80229736328125,"end":24.147125},{"word":"and ","start":23.80229736328125,"end":24.147125},{"word":"what ","start":23.80229736328125,"end":24.147125},{"word":"kind ","start":23.80229736328125,"end":24.147125},{"word":"of ","start":23.80229736328125,"end":24.147125},{"word":"issues ","start":23.80229736328125,"end":24.147125},{"word":"you’re ","start":23.80229736328125,"end":24.147125},{"word":"seeing?","start":23.80229736328125,"end":24.147125}],"metadata":{"response_id":2}},{"role":"user","content":"It's on Longboat Key in Florida on my driveway. The address is one eight four five Pelican Way, ","words":[{"word":"It's ","start":25.207,"end":25.447000000000003},{"word":"on ","start":25.447000000000003,"end":25.767000000000003},{"word":"Longboat ","start":25.767000000000003,"end":26.407002000000002},{"word":"Key ","start":26.407002000000002,"end":26.727001},{"word":"in ","start":26.727001,"end":26.967001},{"word":"Florida ","start":26.967001,"end":27.527},{"word":"on ","start":27.527,"end":27.847},{"word":"my ","start":27.847,"end":28.087},{"word":"driveway. ","start":28.557000000000002,"end":29.356998},{"word":"The ","start":29.356998,"end":29.597},{"word":"address ","start":29.597,"end":30.077},{"word":"is ","start":30.077,"end":30.317},{"word":"one ","start":31.126999,"end":31.446999},{"word":"eight ","start":31.446999,"end":31.847},{"word":"four ","start":31.847,"end":32.166999999999994},{"word":"five ","start":32.166999999999994,"end":32.566998},{"word":"Pelican ","start":33.556999999999995,"end":34.117},{"word":"Way, ","start":34.117,"end":34.437}]},{"role":"agent","content":"Thanks for sharing the address. Can you describe what’s going on with the driveway pavers? For example, are they sinking, ","words":[{"word":"Thanks ","start":37.486,"end":37.83082763671875},{"word":"for ","start":37.83082763671875,"end":38.1756552734375},{"word":"sharing ","start":38.1756552734375,"end":38.520482666015624},{"word":"the ","start":38.520482666015624,"end":38.86531030273437},{"word":"address.","start":38.59242236328125,"end":38.93725},{"word":" Can ","start":38.93725,"end":39.28207763671875},{"word":"you ","start":39.28207763671875,"end":39.6269052734375},{"word":"describe ","start":39.6269052734375,"end":39.971732666015626},{"word":"what’s ","start":39.971732666015626,"end":40.31656030273437},{"word":"going ","start":40.31656030273437,"end":40.66138793945313},{"word":"on ","start":40.66138793945313,"end":41.006215576171876},{"word":"with ","start":41.006215576171876,"end":41.35104321289062},{"word":"the ","start":41.35104321289062,"end":41.69587060546875},{"word":"driveway ","start":41.69587060546875,"end":42.0406982421875},{"word":"pavers?","start":42.005755859375,"end":42.350583251953125},{"word":" For ","start":42.350583251953125,"end":42.69541088867187},{"word":"example, ","start":42.69541088867187,"end":43.04023852539063},{"word":"are ","start":43.04023852539063,"end":43.385066162109375},{"word":"they ","start":43.385066162109375,"end":43.72989379882812},{"word":"sinking, ","start":43.72989379882812,"end":44.07472119140625}],"metadata":{"response_id":3}},{"role":"user","content":"They're just ","words":[{"word":"They're ","start":44.126999999999995,"end":44.446999999999996},{"word":"just ","start":44.446999999999996,"end":44.686996}]},{"role":"agent","content":"cracked, or ","words":[{"word":"cracked, ","start":44.07472119140625,"end":44.419548828125},{"word":"or ","start":44.419548828125,"end":44.76437646484375}],"metadata":{"response_id":3}},{"role":"user","content":"a yeah, it's like a sinking hole. Over by the grass. ","words":[{"word":"a ","start":44.686996,"end":44.846996},{"word":"yeah, ","start":45.067,"end":45.467},{"word":"it's ","start":45.467,"end":45.707},{"word":"like ","start":45.707,"end":45.867},{"word":"a ","start":45.867,"end":46.027},{"word":"sinking ","start":46.027,"end":46.507},{"word":"hole. ","start":46.507,"end":46.986999999999995},{"word":"Over ","start":48.157,"end":48.557002999999995},{"word":"by ","start":48.557002999999995,"end":48.797},{"word":"the ","start":48.797,"end":48.957},{"word":"grass. ","start":48.957,"end":49.277}]},{"role":"agent","content":"Got it, sounds like you’ve got some settling near the edge by the grass. For the online estimate, I’ll send you a secure link by text after our call so you can upload photos. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That’ll help the team give you the most accurate estimate.\n\nWhat’s the best mobile number to send that upload link to?","words":[{"word":"Got ","start":50.632,"end":50.97682763671875},{"word":"it, ","start":50.97682763671875,"end":51.3216552734375},{"word":"sounds ","start":51.3216552734375,"end":51.666482666015625},{"word":"like ","start":51.666482666015625,"end":52.01131030273437},{"word":"you’ve ","start":52.01131030273437,"end":52.35613793945313},{"word":"got ","start":52.35613793945313,"end":52.700965576171875},{"word":"some ","start":52.700965576171875,"end":53.04579321289062},{"word":"settling ","start":53.04579321289062,"end":53.39062060546875},{"word":"near ","start":53.39062060546875,"end":53.7354482421875},{"word":"the ","start":53.7354482421875,"end":54.08027587890625},{"word":"edge ","start":54.08027587890625,"end":54.425103515625},{"word":"by ","start":54.425103515625,"end":54.76993115234375},{"word":"the ","start":54.757005859375,"end":55.101833251953124},{"word":"grass. ","start":54.757005859375,"end":55.101833251953124},{"word":"For ","start":55.101833251953124,"end":55.44666088867187},{"word":"the ","start":55.44666088867187,"end":55.791488525390626},{"word":"online ","start":55.791488525390626,"end":56.136316162109374},{"word":"estimate, ","start":56.136316162109374,"end":56.48114379882813},{"word":"I’ll ","start":56.48114379882813,"end":56.82597119140625},{"word":"send ","start":56.82597119140625,"end":57.170798828125},{"word":"you ","start":57.170798828125,"end":57.51562646484375},{"word":"a ","start":57.51562646484375,"end":57.8604541015625},{"word":"secure ","start":57.8604541015625,"end":58.20528149414063},{"word":"link ","start":58.20528149414063,"end":58.550109130859376},{"word":"by ","start":58.550109130859376,"end":58.89493676757812},{"word":"text ","start":58.89493676757812,"end":59.23976440429688},{"word":"after ","start":59.23976440429688,"end":59.584592041015625},{"word":"our ","start":59.584592041015625,"end":59.92941943359375},{"word":"call ","start":59.92941943359375,"end":60.2742470703125},{"word":"so ","start":60.02792236328125,"end":60.37275},{"word":"you ","start":60.02792236328125,"end":60.37275},{"word":"can ","start":60.02792236328125,"end":60.37275},{"word":"upload ","start":60.02792236328125,"end":60.37275},{"word":"photos. ","start":60.02792236328125,"end":60.37275},{"word":"If ","start":60.37275,"end":60.71757763671875},{"word":"you ","start":60.71757763671875,"end":61.0624052734375},{"word":"can, ","start":61.0624052734375,"end":61.407232666015624},{"word":"please ","start":61.407232666015624,"end":61.75206030273438},{"word":"take ","start":61.75206030273438,"end":62.096887939453126},{"word":"several ","start":62.096887939453126,"end":62.44171557617187},{"word":"clear ","start":62.44171557617187,"end":62.78654321289063},{"word":"pictures ","start":62.78654321289063,"end":63.13137060546875},{"word":"from ","start":63.13137060546875,"end":63.4761982421875},{"word":"different ","start":63.4761982421875,"end":63.82102587890625},{"word":"angles, ","start":63.82102587890625,"end":64.165853515625},{"word":"and ","start":64.165853515625,"end":64.51068115234375},{"word":"if ","start":64.51068115234375,"end":64.85550854492188},{"word":"possible, ","start":64.85550854492188,"end":65.20033618164062},{"word":"include ","start":65.20033618164062,"end":65.54516381835937},{"word":"a ","start":65.54516381835937,"end":65.88999145507813},{"word":"tape ","start":65.88999145507813,"end":66.23481884765626},{"word":"measure ","start":66.23481884765626,"end":66.579646484375},{"word":"or ","start":66.579646484375,"end":66.92447412109375},{"word":"something ","start":66.92447412109375,"end":67.2693017578125},{"word":"for ","start":67.2693017578125,"end":67.61412939453125},{"word":"size ","start":67.61412939453125,"end":67.95895678710937},{"word":"reference ","start":67.92271411132812,"end":68.26754174804688},{"word":"in ","start":67.92271411132812,"end":68.26754174804688},{"word":"a ","start":67.92271411132812,"end":68.26754174804688},{"word":"few ","start":67.92271411132812,"end":68.26754174804688},{"word":"shots.","start":67.92271411132812,"end":68.26754174804688},{"word":" That’ll ","start":68.26754174804688,"end":68.612369140625},{"word":"help ","start":68.612369140625,"end":68.95719677734375},{"word":"the ","start":68.95719677734375,"end":69.3020244140625},{"word":"team ","start":69.3020244140625,"end":69.64685205078125},{"word":"give ","start":69.64685205078125,"end":69.9916796875},{"word":"you ","start":69.9916796875,"end":70.33650708007812},{"word":"the ","start":70.33650708007812,"end":70.68133471679687},{"word":"most ","start":70.68133471679687,"end":71.02616235351563},{"word":"accurate ","start":71.02616235351563,"end":71.37098999023438},{"word":"estimate.","start":71.25479736328126,"end":71.599625},{"word":"\n\nWhat’s ","start":71.599625,"end":71.94445263671875},{"word":"the ","start":71.94445263671875,"end":72.2892802734375},{"word":"best ","start":72.2892802734375,"end":72.63410766601562},{"word":"mobile ","start":72.63410766601562,"end":72.97893530273437},{"word":"number ","start":72.97893530273437,"end":73.32376293945312},{"word":"to ","start":73.32376293945312,"end":73.66859057617188},{"word":"send ","start":73.66859057617188,"end":74.01341821289063},{"word":"that ","start":74.01341821289063,"end":74.35824560546875},{"word":"upload ","start":74.35824560546875,"end":74.7030732421875},{"word":"link ","start":74.668130859375,"end":75.01295825195312},{"word":"to?","start":74.668130859375,"end":75.01295825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":76.357,"end":76.597004},{"word":"number. ","start":76.597004,"end":76.917}]},{"role":"agent","content":"All right, I’ll send the upload link to the number you’re calling from. Just to confirm, your property address is 1845 Pelican Way on Longboat Key, and you’re looking for a paver repair estimate for a sinking area on your driveway near the grass.\n\nMay I have your name so I can include it with your project details?","words":[{"word":"All ","start":78.25,"end":78.59482763671875},{"word":"right, ","start":78.59482763671875,"end":78.9396552734375},{"word":"I’ll ","start":78.9396552734375,"end":79.28448266601562},{"word":"send ","start":79.28448266601562,"end":79.62931030273438},{"word":"the ","start":79.62931030273438,"end":79.97413793945313},{"word":"upload ","start":79.97413793945313,"end":80.31896557617188},{"word":"link ","start":80.31896557617188,"end":80.66379321289062},{"word":"to ","start":80.552255859375,"end":80.89708325195312},{"word":"the ","start":80.552255859375,"end":80.89708325195312},{"word":"number ","start":80.552255859375,"end":80.89708325195312},{"word":"you’re ","start":80.552255859375,"end":80.89708325195312},{"word":"calling ","start":80.552255859375,"end":80.89708325195312},{"word":"from.","start":80.552255859375,"end":80.89708325195312},{"word":" Just ","start":80.89708325195312,"end":81.24191088867188},{"word":"to ","start":81.24191088867188,"end":81.58673852539063},{"word":"confirm, ","start":81.58673852539063,"end":81.93156616210938},{"word":"your ","start":81.93156616210938,"end":82.27639379882812},{"word":"property ","start":82.27639379882812,"end":82.62122119140625},{"word":"address ","start":82.62122119140625,"end":82.966048828125},{"word":"is ","start":82.966048828125,"end":83.31087646484374},{"word":"1845 ","start":83.31087646484374,"end":83.6557041015625},{"word":"Pelican ","start":83.6557041015625,"end":84.00053149414063},{"word":"Way ","start":84.00053149414063,"end":84.34535913085938},{"word":"on ","start":84.34535913085938,"end":84.69018676757813},{"word":"Longboat ","start":84.69018676757813,"end":85.03501440429687},{"word":"Key, ","start":85.03501440429687,"end":85.37984204101562},{"word":"and ","start":85.37984204101562,"end":85.72466943359375},{"word":"you’re ","start":85.72466943359375,"end":86.0694970703125},{"word":"looking ","start":86.0694970703125,"end":86.41432470703126},{"word":"for ","start":86.41432470703126,"end":86.75915234375},{"word":"a ","start":86.75915234375,"end":87.10397998046875},{"word":"paver ","start":87.10397998046875,"end":87.44880737304688},{"word":"repair ","start":87.44880737304688,"end":87.79363500976562},{"word":"estimate ","start":87.79363500976562,"end":88.13846264648437},{"word":"for ","start":88.13846264648437,"end":88.48329028320312},{"word":"a ","start":88.48329028320312,"end":88.82811791992188},{"word":"sinking ","start":88.82811791992188,"end":89.1729453125},{"word":"area ","start":89.1729453125,"end":89.51777294921875},{"word":"on ","start":89.51777294921875,"end":89.8626005859375},{"word":"your ","start":89.8626005859375,"end":90.20742822265625},{"word":"driveway ","start":90.20742822265625,"end":90.552255859375},{"word":"near ","start":90.552255859375,"end":90.89708325195312},{"word":"the ","start":90.89708325195312,"end":91.24191088867188},{"word":"grass.","start":91.187005859375,"end":91.53183325195313},{"word":"\n\nMay ","start":91.53183325195313,"end":91.87666088867188},{"word":"I ","start":91.87666088867188,"end":92.22148852539063},{"word":"have ","start":92.22148852539063,"end":92.56631616210937},{"word":"your ","start":92.56631616210937,"end":92.91114379882812},{"word":"name ","start":92.91114379882812,"end":93.25597119140625},{"word":"so ","start":93.25597119140625,"end":93.600798828125},{"word":"I ","start":93.600798828125,"end":93.94562646484376},{"word":"can ","start":93.94562646484376,"end":94.2904541015625},{"word":"include ","start":94.2904541015625,"end":94.63528149414063},{"word":"it ","start":94.60033911132813,"end":94.94516674804687},{"word":"with ","start":94.60033911132813,"end":94.94516674804687},{"word":"your ","start":94.60033911132813,"end":94.94516674804687},{"word":"project ","start":94.60033911132813,"end":94.94516674804687},{"word":"details?","start":94.60033911132813,"end":94.94516674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Vincenzo. ","words":[{"word":"Vincenzo. ","start":96.06700000000001,"end":96.947}]},{"role":"agent","content":"Thanks, Vincenzo. After we finish here, you’ll get a text with a secure link to upload your driveway photos. The more details and angles you provide, the more accurate your estimate will be—especially if you can include a tape measure or something for scale.\n\nA member of the Instant Pavers team will review everything and follow up with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks, ","start":97.956,"end":98.30082763671875},{"word":"Vincenzo. ","start":98.30082763671875,"end":98.6456552734375},{"word":"After ","start":99.15183325195312,"end":99.49666088867187},{"word":"we ","start":99.49666088867187,"end":99.84148852539063},{"word":"finish ","start":99.84148852539063,"end":100.18631616210938},{"word":"here, ","start":100.18631616210938,"end":100.53114379882813},{"word":"you’ll ","start":100.53114379882813,"end":100.87597119140625},{"word":"get ","start":100.87597119140625,"end":101.220798828125},{"word":"a ","start":101.220798828125,"end":101.56562646484375},{"word":"text ","start":101.56562646484375,"end":101.9104541015625},{"word":"with ","start":101.9104541015625,"end":102.25528149414062},{"word":"a ","start":102.25528149414062,"end":102.60010913085938},{"word":"secure ","start":102.60010913085938,"end":102.94493676757813},{"word":"link ","start":102.94493676757813,"end":103.28976440429688},{"word":"to ","start":103.28976440429688,"end":103.63459204101562},{"word":"upload ","start":103.63459204101562,"end":103.97941943359375},{"word":"your ","start":103.97941943359375,"end":104.3242470703125},{"word":"driveway ","start":104.19404736328126,"end":104.538875},{"word":"photos.","start":104.19404736328126,"end":104.538875},{"word":" The ","start":104.538875,"end":104.88370263671875},{"word":"more ","start":104.88370263671875,"end":105.2285302734375},{"word":"details ","start":105.2285302734375,"end":105.57335766601562},{"word":"and ","start":105.57335766601562,"end":105.91818530273437},{"word":"angles ","start":105.91818530273437,"end":106.26301293945312},{"word":"you ","start":106.26301293945312,"end":106.60784057617188},{"word":"provide, ","start":106.60784057617188,"end":106.95266821289063},{"word":"the ","start":106.95266821289063,"end":107.29749560546875},{"word":"more ","start":107.29749560546875,"end":107.6423232421875},{"word":"accurate ","start":107.6423232421875,"end":107.98715087890625},{"word":"your ","start":107.98715087890625,"end":108.331978515625},{"word":"estimate ","start":108.331978515625,"end":108.67680615234374},{"word":"will ","start":108.67680615234374,"end":109.02163354492187},{"word":"be—especially ","start":109.02163354492187,"end":109.36646118164063},{"word":"if ","start":109.36646118164063,"end":109.71128881835938},{"word":"you ","start":109.71128881835938,"end":110.05611645507813},{"word":"can ","start":110.05611645507813,"end":110.40094384765625},{"word":"include ","start":110.40094384765625,"end":110.745771484375},{"word":"a ","start":110.59117236328125,"end":110.936},{"word":"tape ","start":110.59117236328125,"end":110.936},{"word":"measure ","start":110.59117236328125,"end":110.936},{"word":"or ","start":110.59117236328125,"end":110.936},{"word":"something ","start":110.59117236328125,"end":110.936},{"word":"for ","start":110.59117236328125,"end":110.936},{"word":"scale.","start":110.59117236328125,"end":110.936},{"word":"\n\nA ","start":110.936,"end":111.28082763671875},{"word":"member ","start":111.28082763671875,"end":111.6256552734375},{"word":"of ","start":111.6256552734375,"end":111.97048266601563},{"word":"the ","start":111.97048266601563,"end":112.31531030273437},{"word":"Instant ","start":112.31531030273437,"end":112.66013793945312},{"word":"Pavers ","start":112.66013793945312,"end":113.00496557617187},{"word":"team ","start":113.00496557617187,"end":113.34979321289063},{"word":"will ","start":113.34979321289063,"end":113.69462060546876},{"word":"review ","start":113.69462060546876,"end":114.0394482421875},{"word":"everything ","start":114.0394482421875,"end":114.38427587890625},{"word":"and ","start":114.38427587890625,"end":114.729103515625},{"word":"follow ","start":114.729103515625,"end":115.07393115234375},{"word":"up ","start":115.07393115234375,"end":115.41875854492187},{"word":"with ","start":115.41875854492187,"end":115.76358618164062},{"word":"you ","start":115.50221411132813,"end":115.84704174804688},{"word":"soon. ","start":115.50221411132813,"end":115.84704174804688},{"word":"Is ","start":115.84704174804688,"end":116.191869140625},{"word":"there ","start":116.191869140625,"end":116.53669677734375},{"word":"anything ","start":116.53669677734375,"end":116.8815244140625},{"word":"else ","start":116.8815244140625,"end":117.22635205078124},{"word":"I ","start":117.22635205078124,"end":117.5711796875},{"word":"can ","start":117.45271411132812,"end":117.79754174804688},{"word":"help ","start":117.45271411132812,"end":117.79754174804688},{"word":"you ","start":117.45271411132812,"end":117.79754174804688},{"word":"with ","start":117.45271411132812,"end":117.79754174804688},{"word":"today?","start":117.45271411132812,"end":117.79754174804688}],"metadata":{"response_id":7}},{"role":"user","content":"No. That's ","words":[{"word":"No. ","start":118.667,"end":119.06700500000001},{"word":"That's ","start":119.06700500000001,"end":119.307}]},{"role":"agent","content":"Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!","words":[{"word":"Thank ","start":122.055,"end":122.39982763671875},{"word":"you, ","start":122.39982763671875,"end":122.7446552734375},{"word":"Vincenzo. ","start":122.73183911132813,"end":123.07666674804688},{"word":"Watch ","start":123.07666674804688,"end":123.421494140625},{"word":"for ","start":123.421494140625,"end":123.76632177734375},{"word":"that ","start":123.76632177734375,"end":124.1111494140625},{"word":"text ","start":124.1111494140625,"end":124.45597705078124},{"word":"message ","start":124.45597705078124,"end":124.8008046875},{"word":"and ","start":124.8008046875,"end":125.14563208007813},{"word":"upload ","start":125.14563208007813,"end":125.49045971679688},{"word":"your ","start":125.49045971679688,"end":125.83528735351562},{"word":"photos ","start":125.83528735351562,"end":126.18011499023437},{"word":"whenever ","start":126.18011499023437,"end":126.52494262695312},{"word":"it’s ","start":126.52494262695312,"end":126.86977001953124},{"word":"convenient. ","start":126.69083911132813,"end":127.03566674804688},{"word":"The ","start":127.03566674804688,"end":127.380494140625},{"word":"team ","start":127.380494140625,"end":127.72532177734375},{"word":"will ","start":127.72532177734375,"end":128.0701494140625},{"word":"be ","start":128.0701494140625,"end":128.41497705078126},{"word":"in ","start":128.14208911132812,"end":128.48691674804687},{"word":"touch ","start":128.14208911132812,"end":128.48691674804687},{"word":"soon. ","start":128.14208911132812,"end":128.48691674804687},{"word":"Have ","start":128.48691674804687,"end":128.831744140625},{"word":"a ","start":128.831744140625,"end":129.17657177734375},{"word":"great ","start":129.163755859375,"end":129.50858325195313},{"word":"day!","start":129.163755859375,"end":129.50858325195313}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"0f42a020897ce63b","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!\"}","time_sec":129.52,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3548ef90c650b89377979debab8bfa81b760e3703104757c1ecc79d935631b30/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3548ef90c650b89377979debab8bfa81b760e3703104757c1ecc79d935631b30/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3548ef90c650b89377979debab8bfa81b760e3703104757c1ecc79d935631b30/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":757,"p90":866.7999999999998,"p95":928.4,"p99":977.68,"min":2,"max":990,"num":9,"sum":6177,"values":[2,662,705,675,757,836,788,762,990]},"e2e":{"p50":1333,"p90":2868.4,"p95":2958.7,"p99":3030.9399999999996,"min":1003,"max":3049,"num":7,"sum":11541,"values":[1003,1044,3049,1355,1333,1009,2748]},"tts":{"p50":183,"p90":222.79999999999998,"p95":226.4,"p99":229.28,"min":146,"max":230,"num":9,"sum":1639,"values":[183,147,146,194,193,175,221,150,230]},"asr":{"p50":186,"p90":241.4,"p95":244.7,"p99":247.34,"min":67,"max":248,"num":7,"sum":1272,"values":[167,169,248,198,186,67,237]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.916671},{"product":"platform_tts","unit_price":0.025,"cost":3.25},{"product":"gpt_4_1","unit_price":0.075,"cost":9.75},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":130,"total_duration_unit_price":0.1916667,"combined_cost":26.416671},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1403,1416,1492,1542,1547,1655,1740,1835],"average":1578.75,"num_requests":8},"tool_calls":[{"tool_call_id":"0f42a020897ce63b","name":"end_call","type":"end_call","start_time_sec":129.52}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780531717823}

2026-06-03T18:08:41-06:00
{"event":"call_analyzed","call":{"call_id":"call_b739add9ce34b13006c16e8b66a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQl4ECGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780531588298,"end_timestamp":1780531717823,"duration_ms":129525,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need a quote for a paver repair job. \nUser: I can send photos if that helps. \nAgent: Thanks for letting me know. An online estimate using photos is a great option for many repair projects. Could you tell me a little more about the repair—like where it’s located and what kind of issues you’re seeing?\nUser: It's on Longboat Key in Florida on my driveway. The address is one eight four five Pelican Way, \nAgent: Thanks for sharing the address. Can you describe what’s going on with the driveway pavers? For example, are they sinking, \nUser: They're just \nAgent: cracked, or \nUser: a yeah, it's like a sinking hole. Over by the grass. \nAgent: Got it, sounds like you’ve got some settling near the edge by the grass. For the online estimate, I’ll send you a secure link by text after our call so you can upload photos. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That’ll help the team give you the most accurate estimate.\n\nWhat’s the best mobile number to send that upload link to?\nUser: This number. \nAgent: All right, I’ll send the upload link to the number you’re calling from. Just to confirm, your property address is 1845 Pelican Way on Longboat Key, and you’re looking for a paver repair estimate for a sinking area on your driveway near the grass.\n\nMay I have your name so I can include it with your project details?\nUser: Vincenzo. \nAgent: Thanks, Vincenzo. After we finish here, you’ll get a text with a secure link to upload your driveway photos. The more details and angles you provide, the more accurate your estimate will be—especially if you can include a tape measure or something for scale.\n\nA member of the Instant Pavers team will review everything and follow up with you soon. Is there anything else I can help you with today?\nUser: No. That's \nAgent: Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.187,"end":0.53182763671875},{"word":"you ","start":0.53182763671875,"end":0.8766552734375},{"word":"for ","start":0.8766552734375,"end":1.221482666015625},{"word":"calling ","start":1.221482666015625,"end":1.566310302734375},{"word":"Instant ","start":1.566310302734375,"end":1.911137939453125},{"word":"Pavers. ","start":1.757839111328125,"end":2.102666748046875},{"word":"This ","start":2.102666748046875,"end":2.447494140625},{"word":"is ","start":2.447494140625,"end":2.79232177734375},{"word":"Mac ","start":2.79232177734375,"end":3.1371494140625},{"word":"the ","start":3.1371494140625,"end":3.48197705078125},{"word":"Digital ","start":3.48197705078125,"end":3.8268046875},{"word":"Assistant. ","start":3.8268046875,"end":4.171632080078125},{"word":"How ","start":5.12125,"end":5.46607763671875},{"word":"may ","start":5.46607763671875,"end":5.8109052734375},{"word":"I ","start":5.8109052734375,"end":6.155732666015625},{"word":"help ","start":5.85617236328125,"end":6.201},{"word":"you?","start":5.85617236328125,"end":6.201}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote for a paver repair job. ","words":[{"word":"Hey, ","start":7.247,"end":7.646999999999999},{"word":"Mac. ","start":7.646999999999999,"end":7.887},{"word":"I ","start":7.887,"end":8.046999999999999},{"word":"need ","start":8.046999999999999,"end":8.206999999999999},{"word":"a ","start":8.206999999999999,"end":8.447},{"word":"quote ","start":8.447,"end":8.687},{"word":"for ","start":8.687,"end":8.927},{"word":"a ","start":8.927,"end":9.087},{"word":"paver ","start":9.087,"end":9.487},{"word":"repair ","start":9.487,"end":9.887},{"word":"job. ","start":9.887,"end":10.126999999999999}]},{"role":"user","content":"I can send photos if that helps. ","words":[{"word":"I ","start":10.827,"end":11.147},{"word":"can ","start":11.147,"end":11.307},{"word":"send ","start":11.307,"end":11.626999999999999},{"word":"photos ","start":11.626999999999999,"end":12.0269995},{"word":"if ","start":12.0269995,"end":12.267},{"word":"that ","start":12.267,"end":12.427},{"word":"helps. ","start":12.427,"end":12.747}]},{"role":"agent","content":"Thanks for letting me know. An online estimate using photos is a great option for many repair projects. Could you tell me a little more about the repair—like where it’s located and what kind of issues you’re seeing?","words":[{"word":"Thanks ","start":13.791,"end":14.13582763671875},{"word":"for ","start":14.13582763671875,"end":14.4806552734375},{"word":"letting ","start":14.4806552734375,"end":14.825482666015626},{"word":"me ","start":14.676839111328125,"end":15.021666748046876},{"word":"know. ","start":14.676839111328125,"end":15.021666748046876},{"word":"An ","start":15.021666748046876,"end":15.366494140625},{"word":"online ","start":15.366494140625,"end":15.71132177734375},{"word":"estimate ","start":15.71132177734375,"end":16.0561494140625},{"word":"using ","start":16.0561494140625,"end":16.40097705078125},{"word":"photos ","start":16.40097705078125,"end":16.7458046875},{"word":"is ","start":16.7458046875,"end":17.090632080078127},{"word":"a ","start":17.090632080078127,"end":17.435459716796874},{"word":"great ","start":17.435459716796874,"end":17.780287353515625},{"word":"option ","start":17.780287353515625,"end":18.125114990234376},{"word":"for ","start":18.125114990234376,"end":18.469942626953124},{"word":"many ","start":18.469942626953124,"end":18.81477001953125},{"word":"repair ","start":18.81477001953125,"end":19.15959765625},{"word":"projects. ","start":19.15959765625,"end":19.50442529296875},{"word":"Could ","start":19.816583251953126,"end":20.161410888671874},{"word":"you ","start":20.161410888671874,"end":20.506238525390625},{"word":"tell ","start":20.506238525390625,"end":20.851066162109376},{"word":"me ","start":20.851066162109376,"end":21.195893798828124},{"word":"a ","start":21.195893798828124,"end":21.54072119140625},{"word":"little ","start":21.54072119140625,"end":21.885548828125},{"word":"more ","start":21.885548828125,"end":22.23037646484375},{"word":"about ","start":22.23037646484375,"end":22.5752041015625},{"word":"the ","start":22.5752041015625,"end":22.920031494140623},{"word":"repair—like ","start":22.920031494140623,"end":23.264859130859374},{"word":"where ","start":23.264859130859374,"end":23.609686767578125},{"word":"it’s ","start":23.609686767578125,"end":23.954514404296877},{"word":"located ","start":23.80229736328125,"end":24.147125},{"word":"and ","start":23.80229736328125,"end":24.147125},{"word":"what ","start":23.80229736328125,"end":24.147125},{"word":"kind ","start":23.80229736328125,"end":24.147125},{"word":"of ","start":23.80229736328125,"end":24.147125},{"word":"issues ","start":23.80229736328125,"end":24.147125},{"word":"you’re ","start":23.80229736328125,"end":24.147125},{"word":"seeing?","start":23.80229736328125,"end":24.147125}],"metadata":{"response_id":2}},{"role":"user","content":"It's on Longboat Key in Florida on my driveway. The address is one eight four five Pelican Way, ","words":[{"word":"It's ","start":25.207,"end":25.447000000000003},{"word":"on ","start":25.447000000000003,"end":25.767000000000003},{"word":"Longboat ","start":25.767000000000003,"end":26.407002000000002},{"word":"Key ","start":26.407002000000002,"end":26.727001},{"word":"in ","start":26.727001,"end":26.967001},{"word":"Florida ","start":26.967001,"end":27.527},{"word":"on ","start":27.527,"end":27.847},{"word":"my ","start":27.847,"end":28.087},{"word":"driveway. ","start":28.557000000000002,"end":29.356998},{"word":"The ","start":29.356998,"end":29.597},{"word":"address ","start":29.597,"end":30.077},{"word":"is ","start":30.077,"end":30.317},{"word":"one ","start":31.126999,"end":31.446999},{"word":"eight ","start":31.446999,"end":31.847},{"word":"four ","start":31.847,"end":32.166999999999994},{"word":"five ","start":32.166999999999994,"end":32.566998},{"word":"Pelican ","start":33.556999999999995,"end":34.117},{"word":"Way, ","start":34.117,"end":34.437}]},{"role":"agent","content":"Thanks for sharing the address. Can you describe what’s going on with the driveway pavers? For example, are they sinking, ","words":[{"word":"Thanks ","start":37.486,"end":37.83082763671875},{"word":"for ","start":37.83082763671875,"end":38.1756552734375},{"word":"sharing ","start":38.1756552734375,"end":38.520482666015624},{"word":"the ","start":38.520482666015624,"end":38.86531030273437},{"word":"address.","start":38.59242236328125,"end":38.93725},{"word":" Can ","start":38.93725,"end":39.28207763671875},{"word":"you ","start":39.28207763671875,"end":39.6269052734375},{"word":"describe ","start":39.6269052734375,"end":39.971732666015626},{"word":"what’s ","start":39.971732666015626,"end":40.31656030273437},{"word":"going ","start":40.31656030273437,"end":40.66138793945313},{"word":"on ","start":40.66138793945313,"end":41.006215576171876},{"word":"with ","start":41.006215576171876,"end":41.35104321289062},{"word":"the ","start":41.35104321289062,"end":41.69587060546875},{"word":"driveway ","start":41.69587060546875,"end":42.0406982421875},{"word":"pavers?","start":42.005755859375,"end":42.350583251953125},{"word":" For ","start":42.350583251953125,"end":42.69541088867187},{"word":"example, ","start":42.69541088867187,"end":43.04023852539063},{"word":"are ","start":43.04023852539063,"end":43.385066162109375},{"word":"they ","start":43.385066162109375,"end":43.72989379882812},{"word":"sinking, ","start":43.72989379882812,"end":44.07472119140625}],"metadata":{"response_id":3}},{"role":"user","content":"They're just ","words":[{"word":"They're ","start":44.126999999999995,"end":44.446999999999996},{"word":"just ","start":44.446999999999996,"end":44.686996}]},{"role":"agent","content":"cracked, or ","words":[{"word":"cracked, ","start":44.07472119140625,"end":44.419548828125},{"word":"or ","start":44.419548828125,"end":44.76437646484375}],"metadata":{"response_id":3}},{"role":"user","content":"a yeah, it's like a sinking hole. Over by the grass. ","words":[{"word":"a ","start":44.686996,"end":44.846996},{"word":"yeah, ","start":45.067,"end":45.467},{"word":"it's ","start":45.467,"end":45.707},{"word":"like ","start":45.707,"end":45.867},{"word":"a ","start":45.867,"end":46.027},{"word":"sinking ","start":46.027,"end":46.507},{"word":"hole. ","start":46.507,"end":46.986999999999995},{"word":"Over ","start":48.157,"end":48.557002999999995},{"word":"by ","start":48.557002999999995,"end":48.797},{"word":"the ","start":48.797,"end":48.957},{"word":"grass. ","start":48.957,"end":49.277}]},{"role":"agent","content":"Got it, sounds like you’ve got some settling near the edge by the grass. For the online estimate, I’ll send you a secure link by text after our call so you can upload photos. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That’ll help the team give you the most accurate estimate.\n\nWhat’s the best mobile number to send that upload link to?","words":[{"word":"Got ","start":50.632,"end":50.97682763671875},{"word":"it, ","start":50.97682763671875,"end":51.3216552734375},{"word":"sounds ","start":51.3216552734375,"end":51.666482666015625},{"word":"like ","start":51.666482666015625,"end":52.01131030273437},{"word":"you’ve ","start":52.01131030273437,"end":52.35613793945313},{"word":"got ","start":52.35613793945313,"end":52.700965576171875},{"word":"some ","start":52.700965576171875,"end":53.04579321289062},{"word":"settling ","start":53.04579321289062,"end":53.39062060546875},{"word":"near ","start":53.39062060546875,"end":53.7354482421875},{"word":"the ","start":53.7354482421875,"end":54.08027587890625},{"word":"edge ","start":54.08027587890625,"end":54.425103515625},{"word":"by ","start":54.425103515625,"end":54.76993115234375},{"word":"the ","start":54.757005859375,"end":55.101833251953124},{"word":"grass. ","start":54.757005859375,"end":55.101833251953124},{"word":"For ","start":55.101833251953124,"end":55.44666088867187},{"word":"the ","start":55.44666088867187,"end":55.791488525390626},{"word":"online ","start":55.791488525390626,"end":56.136316162109374},{"word":"estimate, ","start":56.136316162109374,"end":56.48114379882813},{"word":"I’ll ","start":56.48114379882813,"end":56.82597119140625},{"word":"send ","start":56.82597119140625,"end":57.170798828125},{"word":"you ","start":57.170798828125,"end":57.51562646484375},{"word":"a ","start":57.51562646484375,"end":57.8604541015625},{"word":"secure ","start":57.8604541015625,"end":58.20528149414063},{"word":"link ","start":58.20528149414063,"end":58.550109130859376},{"word":"by ","start":58.550109130859376,"end":58.89493676757812},{"word":"text ","start":58.89493676757812,"end":59.23976440429688},{"word":"after ","start":59.23976440429688,"end":59.584592041015625},{"word":"our ","start":59.584592041015625,"end":59.92941943359375},{"word":"call ","start":59.92941943359375,"end":60.2742470703125},{"word":"so ","start":60.02792236328125,"end":60.37275},{"word":"you ","start":60.02792236328125,"end":60.37275},{"word":"can ","start":60.02792236328125,"end":60.37275},{"word":"upload ","start":60.02792236328125,"end":60.37275},{"word":"photos. ","start":60.02792236328125,"end":60.37275},{"word":"If ","start":60.37275,"end":60.71757763671875},{"word":"you ","start":60.71757763671875,"end":61.0624052734375},{"word":"can, ","start":61.0624052734375,"end":61.407232666015624},{"word":"please ","start":61.407232666015624,"end":61.75206030273438},{"word":"take ","start":61.75206030273438,"end":62.096887939453126},{"word":"several ","start":62.096887939453126,"end":62.44171557617187},{"word":"clear ","start":62.44171557617187,"end":62.78654321289063},{"word":"pictures ","start":62.78654321289063,"end":63.13137060546875},{"word":"from ","start":63.13137060546875,"end":63.4761982421875},{"word":"different ","start":63.4761982421875,"end":63.82102587890625},{"word":"angles, ","start":63.82102587890625,"end":64.165853515625},{"word":"and ","start":64.165853515625,"end":64.51068115234375},{"word":"if ","start":64.51068115234375,"end":64.85550854492188},{"word":"possible, ","start":64.85550854492188,"end":65.20033618164062},{"word":"include ","start":65.20033618164062,"end":65.54516381835937},{"word":"a ","start":65.54516381835937,"end":65.88999145507813},{"word":"tape ","start":65.88999145507813,"end":66.23481884765626},{"word":"measure ","start":66.23481884765626,"end":66.579646484375},{"word":"or ","start":66.579646484375,"end":66.92447412109375},{"word":"something ","start":66.92447412109375,"end":67.2693017578125},{"word":"for ","start":67.2693017578125,"end":67.61412939453125},{"word":"size ","start":67.61412939453125,"end":67.95895678710937},{"word":"reference ","start":67.92271411132812,"end":68.26754174804688},{"word":"in ","start":67.92271411132812,"end":68.26754174804688},{"word":"a ","start":67.92271411132812,"end":68.26754174804688},{"word":"few ","start":67.92271411132812,"end":68.26754174804688},{"word":"shots.","start":67.92271411132812,"end":68.26754174804688},{"word":" That’ll ","start":68.26754174804688,"end":68.612369140625},{"word":"help ","start":68.612369140625,"end":68.95719677734375},{"word":"the ","start":68.95719677734375,"end":69.3020244140625},{"word":"team ","start":69.3020244140625,"end":69.64685205078125},{"word":"give ","start":69.64685205078125,"end":69.9916796875},{"word":"you ","start":69.9916796875,"end":70.33650708007812},{"word":"the ","start":70.33650708007812,"end":70.68133471679687},{"word":"most ","start":70.68133471679687,"end":71.02616235351563},{"word":"accurate ","start":71.02616235351563,"end":71.37098999023438},{"word":"estimate.","start":71.25479736328126,"end":71.599625},{"word":"\n\nWhat’s ","start":71.599625,"end":71.94445263671875},{"word":"the ","start":71.94445263671875,"end":72.2892802734375},{"word":"best ","start":72.2892802734375,"end":72.63410766601562},{"word":"mobile ","start":72.63410766601562,"end":72.97893530273437},{"word":"number ","start":72.97893530273437,"end":73.32376293945312},{"word":"to ","start":73.32376293945312,"end":73.66859057617188},{"word":"send ","start":73.66859057617188,"end":74.01341821289063},{"word":"that ","start":74.01341821289063,"end":74.35824560546875},{"word":"upload ","start":74.35824560546875,"end":74.7030732421875},{"word":"link ","start":74.668130859375,"end":75.01295825195312},{"word":"to?","start":74.668130859375,"end":75.01295825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":76.357,"end":76.597004},{"word":"number. ","start":76.597004,"end":76.917}]},{"role":"agent","content":"All right, I’ll send the upload link to the number you’re calling from. Just to confirm, your property address is 1845 Pelican Way on Longboat Key, and you’re looking for a paver repair estimate for a sinking area on your driveway near the grass.\n\nMay I have your name so I can include it with your project details?","words":[{"word":"All ","start":78.25,"end":78.59482763671875},{"word":"right, ","start":78.59482763671875,"end":78.9396552734375},{"word":"I’ll ","start":78.9396552734375,"end":79.28448266601562},{"word":"send ","start":79.28448266601562,"end":79.62931030273438},{"word":"the ","start":79.62931030273438,"end":79.97413793945313},{"word":"upload ","start":79.97413793945313,"end":80.31896557617188},{"word":"link ","start":80.31896557617188,"end":80.66379321289062},{"word":"to ","start":80.552255859375,"end":80.89708325195312},{"word":"the ","start":80.552255859375,"end":80.89708325195312},{"word":"number ","start":80.552255859375,"end":80.89708325195312},{"word":"you’re ","start":80.552255859375,"end":80.89708325195312},{"word":"calling ","start":80.552255859375,"end":80.89708325195312},{"word":"from.","start":80.552255859375,"end":80.89708325195312},{"word":" Just ","start":80.89708325195312,"end":81.24191088867188},{"word":"to ","start":81.24191088867188,"end":81.58673852539063},{"word":"confirm, ","start":81.58673852539063,"end":81.93156616210938},{"word":"your ","start":81.93156616210938,"end":82.27639379882812},{"word":"property ","start":82.27639379882812,"end":82.62122119140625},{"word":"address ","start":82.62122119140625,"end":82.966048828125},{"word":"is ","start":82.966048828125,"end":83.31087646484374},{"word":"1845 ","start":83.31087646484374,"end":83.6557041015625},{"word":"Pelican ","start":83.6557041015625,"end":84.00053149414063},{"word":"Way ","start":84.00053149414063,"end":84.34535913085938},{"word":"on ","start":84.34535913085938,"end":84.69018676757813},{"word":"Longboat ","start":84.69018676757813,"end":85.03501440429687},{"word":"Key, ","start":85.03501440429687,"end":85.37984204101562},{"word":"and ","start":85.37984204101562,"end":85.72466943359375},{"word":"you’re ","start":85.72466943359375,"end":86.0694970703125},{"word":"looking ","start":86.0694970703125,"end":86.41432470703126},{"word":"for ","start":86.41432470703126,"end":86.75915234375},{"word":"a ","start":86.75915234375,"end":87.10397998046875},{"word":"paver ","start":87.10397998046875,"end":87.44880737304688},{"word":"repair ","start":87.44880737304688,"end":87.79363500976562},{"word":"estimate ","start":87.79363500976562,"end":88.13846264648437},{"word":"for ","start":88.13846264648437,"end":88.48329028320312},{"word":"a ","start":88.48329028320312,"end":88.82811791992188},{"word":"sinking ","start":88.82811791992188,"end":89.1729453125},{"word":"area ","start":89.1729453125,"end":89.51777294921875},{"word":"on ","start":89.51777294921875,"end":89.8626005859375},{"word":"your ","start":89.8626005859375,"end":90.20742822265625},{"word":"driveway ","start":90.20742822265625,"end":90.552255859375},{"word":"near ","start":90.552255859375,"end":90.89708325195312},{"word":"the ","start":90.89708325195312,"end":91.24191088867188},{"word":"grass.","start":91.187005859375,"end":91.53183325195313},{"word":"\n\nMay ","start":91.53183325195313,"end":91.87666088867188},{"word":"I ","start":91.87666088867188,"end":92.22148852539063},{"word":"have ","start":92.22148852539063,"end":92.56631616210937},{"word":"your ","start":92.56631616210937,"end":92.91114379882812},{"word":"name ","start":92.91114379882812,"end":93.25597119140625},{"word":"so ","start":93.25597119140625,"end":93.600798828125},{"word":"I ","start":93.600798828125,"end":93.94562646484376},{"word":"can ","start":93.94562646484376,"end":94.2904541015625},{"word":"include ","start":94.2904541015625,"end":94.63528149414063},{"word":"it ","start":94.60033911132813,"end":94.94516674804687},{"word":"with ","start":94.60033911132813,"end":94.94516674804687},{"word":"your ","start":94.60033911132813,"end":94.94516674804687},{"word":"project ","start":94.60033911132813,"end":94.94516674804687},{"word":"details?","start":94.60033911132813,"end":94.94516674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Vincenzo. ","words":[{"word":"Vincenzo. ","start":96.06700000000001,"end":96.947}]},{"role":"agent","content":"Thanks, Vincenzo. After we finish here, you’ll get a text with a secure link to upload your driveway photos. The more details and angles you provide, the more accurate your estimate will be—especially if you can include a tape measure or something for scale.\n\nA member of the Instant Pavers team will review everything and follow up with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks, ","start":97.956,"end":98.30082763671875},{"word":"Vincenzo. ","start":98.30082763671875,"end":98.6456552734375},{"word":"After ","start":99.15183325195312,"end":99.49666088867187},{"word":"we ","start":99.49666088867187,"end":99.84148852539063},{"word":"finish ","start":99.84148852539063,"end":100.18631616210938},{"word":"here, ","start":100.18631616210938,"end":100.53114379882813},{"word":"you’ll ","start":100.53114379882813,"end":100.87597119140625},{"word":"get ","start":100.87597119140625,"end":101.220798828125},{"word":"a ","start":101.220798828125,"end":101.56562646484375},{"word":"text ","start":101.56562646484375,"end":101.9104541015625},{"word":"with ","start":101.9104541015625,"end":102.25528149414062},{"word":"a ","start":102.25528149414062,"end":102.60010913085938},{"word":"secure ","start":102.60010913085938,"end":102.94493676757813},{"word":"link ","start":102.94493676757813,"end":103.28976440429688},{"word":"to ","start":103.28976440429688,"end":103.63459204101562},{"word":"upload ","start":103.63459204101562,"end":103.97941943359375},{"word":"your ","start":103.97941943359375,"end":104.3242470703125},{"word":"driveway ","start":104.19404736328126,"end":104.538875},{"word":"photos.","start":104.19404736328126,"end":104.538875},{"word":" The ","start":104.538875,"end":104.88370263671875},{"word":"more ","start":104.88370263671875,"end":105.2285302734375},{"word":"details ","start":105.2285302734375,"end":105.57335766601562},{"word":"and ","start":105.57335766601562,"end":105.91818530273437},{"word":"angles ","start":105.91818530273437,"end":106.26301293945312},{"word":"you ","start":106.26301293945312,"end":106.60784057617188},{"word":"provide, ","start":106.60784057617188,"end":106.95266821289063},{"word":"the ","start":106.95266821289063,"end":107.29749560546875},{"word":"more ","start":107.29749560546875,"end":107.6423232421875},{"word":"accurate ","start":107.6423232421875,"end":107.98715087890625},{"word":"your ","start":107.98715087890625,"end":108.331978515625},{"word":"estimate ","start":108.331978515625,"end":108.67680615234374},{"word":"will ","start":108.67680615234374,"end":109.02163354492187},{"word":"be—especially ","start":109.02163354492187,"end":109.36646118164063},{"word":"if ","start":109.36646118164063,"end":109.71128881835938},{"word":"you ","start":109.71128881835938,"end":110.05611645507813},{"word":"can ","start":110.05611645507813,"end":110.40094384765625},{"word":"include ","start":110.40094384765625,"end":110.745771484375},{"word":"a ","start":110.59117236328125,"end":110.936},{"word":"tape ","start":110.59117236328125,"end":110.936},{"word":"measure ","start":110.59117236328125,"end":110.936},{"word":"or ","start":110.59117236328125,"end":110.936},{"word":"something ","start":110.59117236328125,"end":110.936},{"word":"for ","start":110.59117236328125,"end":110.936},{"word":"scale.","start":110.59117236328125,"end":110.936},{"word":"\n\nA ","start":110.936,"end":111.28082763671875},{"word":"member ","start":111.28082763671875,"end":111.6256552734375},{"word":"of ","start":111.6256552734375,"end":111.97048266601563},{"word":"the ","start":111.97048266601563,"end":112.31531030273437},{"word":"Instant ","start":112.31531030273437,"end":112.66013793945312},{"word":"Pavers ","start":112.66013793945312,"end":113.00496557617187},{"word":"team ","start":113.00496557617187,"end":113.34979321289063},{"word":"will ","start":113.34979321289063,"end":113.69462060546876},{"word":"review ","start":113.69462060546876,"end":114.0394482421875},{"word":"everything ","start":114.0394482421875,"end":114.38427587890625},{"word":"and ","start":114.38427587890625,"end":114.729103515625},{"word":"follow ","start":114.729103515625,"end":115.07393115234375},{"word":"up ","start":115.07393115234375,"end":115.41875854492187},{"word":"with ","start":115.41875854492187,"end":115.76358618164062},{"word":"you ","start":115.50221411132813,"end":115.84704174804688},{"word":"soon. ","start":115.50221411132813,"end":115.84704174804688},{"word":"Is ","start":115.84704174804688,"end":116.191869140625},{"word":"there ","start":116.191869140625,"end":116.53669677734375},{"word":"anything ","start":116.53669677734375,"end":116.8815244140625},{"word":"else ","start":116.8815244140625,"end":117.22635205078124},{"word":"I ","start":117.22635205078124,"end":117.5711796875},{"word":"can ","start":117.45271411132812,"end":117.79754174804688},{"word":"help ","start":117.45271411132812,"end":117.79754174804688},{"word":"you ","start":117.45271411132812,"end":117.79754174804688},{"word":"with ","start":117.45271411132812,"end":117.79754174804688},{"word":"today?","start":117.45271411132812,"end":117.79754174804688}],"metadata":{"response_id":7}},{"role":"user","content":"No. That's ","words":[{"word":"No. ","start":118.667,"end":119.06700500000001},{"word":"That's ","start":119.06700500000001,"end":119.307}]},{"role":"agent","content":"Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!","words":[{"word":"Thank ","start":122.055,"end":122.39982763671875},{"word":"you, ","start":122.39982763671875,"end":122.7446552734375},{"word":"Vincenzo. ","start":122.73183911132813,"end":123.07666674804688},{"word":"Watch ","start":123.07666674804688,"end":123.421494140625},{"word":"for ","start":123.421494140625,"end":123.76632177734375},{"word":"that ","start":123.76632177734375,"end":124.1111494140625},{"word":"text ","start":124.1111494140625,"end":124.45597705078124},{"word":"message ","start":124.45597705078124,"end":124.8008046875},{"word":"and ","start":124.8008046875,"end":125.14563208007813},{"word":"upload ","start":125.14563208007813,"end":125.49045971679688},{"word":"your ","start":125.49045971679688,"end":125.83528735351562},{"word":"photos ","start":125.83528735351562,"end":126.18011499023437},{"word":"whenever ","start":126.18011499023437,"end":126.52494262695312},{"word":"it’s ","start":126.52494262695312,"end":126.86977001953124},{"word":"convenient. ","start":126.69083911132813,"end":127.03566674804688},{"word":"The ","start":127.03566674804688,"end":127.380494140625},{"word":"team ","start":127.380494140625,"end":127.72532177734375},{"word":"will ","start":127.72532177734375,"end":128.0701494140625},{"word":"be ","start":128.0701494140625,"end":128.41497705078126},{"word":"in ","start":128.14208911132812,"end":128.48691674804687},{"word":"touch ","start":128.14208911132812,"end":128.48691674804687},{"word":"soon. ","start":128.14208911132812,"end":128.48691674804687},{"word":"Have ","start":128.48691674804687,"end":128.831744140625},{"word":"a ","start":128.831744140625,"end":129.17657177734375},{"word":"great ","start":129.163755859375,"end":129.50858325195313},{"word":"day!","start":129.163755859375,"end":129.50858325195313}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.187,"end":0.53182763671875},{"word":"you ","start":0.53182763671875,"end":0.8766552734375},{"word":"for ","start":0.8766552734375,"end":1.221482666015625},{"word":"calling ","start":1.221482666015625,"end":1.566310302734375},{"word":"Instant ","start":1.566310302734375,"end":1.911137939453125},{"word":"Pavers. ","start":1.757839111328125,"end":2.102666748046875},{"word":"This ","start":2.102666748046875,"end":2.447494140625},{"word":"is ","start":2.447494140625,"end":2.79232177734375},{"word":"Mac ","start":2.79232177734375,"end":3.1371494140625},{"word":"the ","start":3.1371494140625,"end":3.48197705078125},{"word":"Digital ","start":3.48197705078125,"end":3.8268046875},{"word":"Assistant. ","start":3.8268046875,"end":4.171632080078125},{"word":"How ","start":5.12125,"end":5.46607763671875},{"word":"may ","start":5.46607763671875,"end":5.8109052734375},{"word":"I ","start":5.8109052734375,"end":6.155732666015625},{"word":"help ","start":5.85617236328125,"end":6.201},{"word":"you?","start":5.85617236328125,"end":6.201}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quote for a paver repair job. ","words":[{"word":"Hey, ","start":7.247,"end":7.646999999999999},{"word":"Mac. ","start":7.646999999999999,"end":7.887},{"word":"I ","start":7.887,"end":8.046999999999999},{"word":"need ","start":8.046999999999999,"end":8.206999999999999},{"word":"a ","start":8.206999999999999,"end":8.447},{"word":"quote ","start":8.447,"end":8.687},{"word":"for ","start":8.687,"end":8.927},{"word":"a ","start":8.927,"end":9.087},{"word":"paver ","start":9.087,"end":9.487},{"word":"repair ","start":9.487,"end":9.887},{"word":"job. ","start":9.887,"end":10.126999999999999}]},{"role":"user","content":"I can send photos if that helps. ","words":[{"word":"I ","start":10.827,"end":11.147},{"word":"can ","start":11.147,"end":11.307},{"word":"send ","start":11.307,"end":11.626999999999999},{"word":"photos ","start":11.626999999999999,"end":12.0269995},{"word":"if ","start":12.0269995,"end":12.267},{"word":"that ","start":12.267,"end":12.427},{"word":"helps. ","start":12.427,"end":12.747}]},{"role":"agent","content":"Thanks for letting me know. An online estimate using photos is a great option for many repair projects. Could you tell me a little more about the repair—like where it’s located and what kind of issues you’re seeing?","words":[{"word":"Thanks ","start":13.791,"end":14.13582763671875},{"word":"for ","start":14.13582763671875,"end":14.4806552734375},{"word":"letting ","start":14.4806552734375,"end":14.825482666015626},{"word":"me ","start":14.676839111328125,"end":15.021666748046876},{"word":"know. ","start":14.676839111328125,"end":15.021666748046876},{"word":"An ","start":15.021666748046876,"end":15.366494140625},{"word":"online ","start":15.366494140625,"end":15.71132177734375},{"word":"estimate ","start":15.71132177734375,"end":16.0561494140625},{"word":"using ","start":16.0561494140625,"end":16.40097705078125},{"word":"photos ","start":16.40097705078125,"end":16.7458046875},{"word":"is ","start":16.7458046875,"end":17.090632080078127},{"word":"a ","start":17.090632080078127,"end":17.435459716796874},{"word":"great ","start":17.435459716796874,"end":17.780287353515625},{"word":"option ","start":17.780287353515625,"end":18.125114990234376},{"word":"for ","start":18.125114990234376,"end":18.469942626953124},{"word":"many ","start":18.469942626953124,"end":18.81477001953125},{"word":"repair ","start":18.81477001953125,"end":19.15959765625},{"word":"projects. ","start":19.15959765625,"end":19.50442529296875},{"word":"Could ","start":19.816583251953126,"end":20.161410888671874},{"word":"you ","start":20.161410888671874,"end":20.506238525390625},{"word":"tell ","start":20.506238525390625,"end":20.851066162109376},{"word":"me ","start":20.851066162109376,"end":21.195893798828124},{"word":"a ","start":21.195893798828124,"end":21.54072119140625},{"word":"little ","start":21.54072119140625,"end":21.885548828125},{"word":"more ","start":21.885548828125,"end":22.23037646484375},{"word":"about ","start":22.23037646484375,"end":22.5752041015625},{"word":"the ","start":22.5752041015625,"end":22.920031494140623},{"word":"repair—like ","start":22.920031494140623,"end":23.264859130859374},{"word":"where ","start":23.264859130859374,"end":23.609686767578125},{"word":"it’s ","start":23.609686767578125,"end":23.954514404296877},{"word":"located ","start":23.80229736328125,"end":24.147125},{"word":"and ","start":23.80229736328125,"end":24.147125},{"word":"what ","start":23.80229736328125,"end":24.147125},{"word":"kind ","start":23.80229736328125,"end":24.147125},{"word":"of ","start":23.80229736328125,"end":24.147125},{"word":"issues ","start":23.80229736328125,"end":24.147125},{"word":"you’re ","start":23.80229736328125,"end":24.147125},{"word":"seeing?","start":23.80229736328125,"end":24.147125}],"metadata":{"response_id":2}},{"role":"user","content":"It's on Longboat Key in Florida on my driveway. The address is one eight four five Pelican Way, ","words":[{"word":"It's ","start":25.207,"end":25.447000000000003},{"word":"on ","start":25.447000000000003,"end":25.767000000000003},{"word":"Longboat ","start":25.767000000000003,"end":26.407002000000002},{"word":"Key ","start":26.407002000000002,"end":26.727001},{"word":"in ","start":26.727001,"end":26.967001},{"word":"Florida ","start":26.967001,"end":27.527},{"word":"on ","start":27.527,"end":27.847},{"word":"my ","start":27.847,"end":28.087},{"word":"driveway. ","start":28.557000000000002,"end":29.356998},{"word":"The ","start":29.356998,"end":29.597},{"word":"address ","start":29.597,"end":30.077},{"word":"is ","start":30.077,"end":30.317},{"word":"one ","start":31.126999,"end":31.446999},{"word":"eight ","start":31.446999,"end":31.847},{"word":"four ","start":31.847,"end":32.166999999999994},{"word":"five ","start":32.166999999999994,"end":32.566998},{"word":"Pelican ","start":33.556999999999995,"end":34.117},{"word":"Way, ","start":34.117,"end":34.437}]},{"role":"agent","content":"Thanks for sharing the address. Can you describe what’s going on with the driveway pavers? For example, are they sinking, ","words":[{"word":"Thanks ","start":37.486,"end":37.83082763671875},{"word":"for ","start":37.83082763671875,"end":38.1756552734375},{"word":"sharing ","start":38.1756552734375,"end":38.520482666015624},{"word":"the ","start":38.520482666015624,"end":38.86531030273437},{"word":"address.","start":38.59242236328125,"end":38.93725},{"word":" Can ","start":38.93725,"end":39.28207763671875},{"word":"you ","start":39.28207763671875,"end":39.6269052734375},{"word":"describe ","start":39.6269052734375,"end":39.971732666015626},{"word":"what’s ","start":39.971732666015626,"end":40.31656030273437},{"word":"going ","start":40.31656030273437,"end":40.66138793945313},{"word":"on ","start":40.66138793945313,"end":41.006215576171876},{"word":"with ","start":41.006215576171876,"end":41.35104321289062},{"word":"the ","start":41.35104321289062,"end":41.69587060546875},{"word":"driveway ","start":41.69587060546875,"end":42.0406982421875},{"word":"pavers?","start":42.005755859375,"end":42.350583251953125},{"word":" For ","start":42.350583251953125,"end":42.69541088867187},{"word":"example, ","start":42.69541088867187,"end":43.04023852539063},{"word":"are ","start":43.04023852539063,"end":43.385066162109375},{"word":"they ","start":43.385066162109375,"end":43.72989379882812},{"word":"sinking, ","start":43.72989379882812,"end":44.07472119140625}],"metadata":{"response_id":3}},{"role":"user","content":"They're just ","words":[{"word":"They're ","start":44.126999999999995,"end":44.446999999999996},{"word":"just ","start":44.446999999999996,"end":44.686996}]},{"role":"agent","content":"cracked, or ","words":[{"word":"cracked, ","start":44.07472119140625,"end":44.419548828125},{"word":"or ","start":44.419548828125,"end":44.76437646484375}],"metadata":{"response_id":3}},{"role":"user","content":"a yeah, it's like a sinking hole. Over by the grass. ","words":[{"word":"a ","start":44.686996,"end":44.846996},{"word":"yeah, ","start":45.067,"end":45.467},{"word":"it's ","start":45.467,"end":45.707},{"word":"like ","start":45.707,"end":45.867},{"word":"a ","start":45.867,"end":46.027},{"word":"sinking ","start":46.027,"end":46.507},{"word":"hole. ","start":46.507,"end":46.986999999999995},{"word":"Over ","start":48.157,"end":48.557002999999995},{"word":"by ","start":48.557002999999995,"end":48.797},{"word":"the ","start":48.797,"end":48.957},{"word":"grass. ","start":48.957,"end":49.277}]},{"role":"agent","content":"Got it, sounds like you’ve got some settling near the edge by the grass. For the online estimate, I’ll send you a secure link by text after our call so you can upload photos. If you can, please take several clear pictures from different angles, and if possible, include a tape measure or something for size reference in a few shots. That’ll help the team give you the most accurate estimate.\n\nWhat’s the best mobile number to send that upload link to?","words":[{"word":"Got ","start":50.632,"end":50.97682763671875},{"word":"it, ","start":50.97682763671875,"end":51.3216552734375},{"word":"sounds ","start":51.3216552734375,"end":51.666482666015625},{"word":"like ","start":51.666482666015625,"end":52.01131030273437},{"word":"you’ve ","start":52.01131030273437,"end":52.35613793945313},{"word":"got ","start":52.35613793945313,"end":52.700965576171875},{"word":"some ","start":52.700965576171875,"end":53.04579321289062},{"word":"settling ","start":53.04579321289062,"end":53.39062060546875},{"word":"near ","start":53.39062060546875,"end":53.7354482421875},{"word":"the ","start":53.7354482421875,"end":54.08027587890625},{"word":"edge ","start":54.08027587890625,"end":54.425103515625},{"word":"by ","start":54.425103515625,"end":54.76993115234375},{"word":"the ","start":54.757005859375,"end":55.101833251953124},{"word":"grass. ","start":54.757005859375,"end":55.101833251953124},{"word":"For ","start":55.101833251953124,"end":55.44666088867187},{"word":"the ","start":55.44666088867187,"end":55.791488525390626},{"word":"online ","start":55.791488525390626,"end":56.136316162109374},{"word":"estimate, ","start":56.136316162109374,"end":56.48114379882813},{"word":"I’ll ","start":56.48114379882813,"end":56.82597119140625},{"word":"send ","start":56.82597119140625,"end":57.170798828125},{"word":"you ","start":57.170798828125,"end":57.51562646484375},{"word":"a ","start":57.51562646484375,"end":57.8604541015625},{"word":"secure ","start":57.8604541015625,"end":58.20528149414063},{"word":"link ","start":58.20528149414063,"end":58.550109130859376},{"word":"by ","start":58.550109130859376,"end":58.89493676757812},{"word":"text ","start":58.89493676757812,"end":59.23976440429688},{"word":"after ","start":59.23976440429688,"end":59.584592041015625},{"word":"our ","start":59.584592041015625,"end":59.92941943359375},{"word":"call ","start":59.92941943359375,"end":60.2742470703125},{"word":"so ","start":60.02792236328125,"end":60.37275},{"word":"you ","start":60.02792236328125,"end":60.37275},{"word":"can ","start":60.02792236328125,"end":60.37275},{"word":"upload ","start":60.02792236328125,"end":60.37275},{"word":"photos. ","start":60.02792236328125,"end":60.37275},{"word":"If ","start":60.37275,"end":60.71757763671875},{"word":"you ","start":60.71757763671875,"end":61.0624052734375},{"word":"can, ","start":61.0624052734375,"end":61.407232666015624},{"word":"please ","start":61.407232666015624,"end":61.75206030273438},{"word":"take ","start":61.75206030273438,"end":62.096887939453126},{"word":"several ","start":62.096887939453126,"end":62.44171557617187},{"word":"clear ","start":62.44171557617187,"end":62.78654321289063},{"word":"pictures ","start":62.78654321289063,"end":63.13137060546875},{"word":"from ","start":63.13137060546875,"end":63.4761982421875},{"word":"different ","start":63.4761982421875,"end":63.82102587890625},{"word":"angles, ","start":63.82102587890625,"end":64.165853515625},{"word":"and ","start":64.165853515625,"end":64.51068115234375},{"word":"if ","start":64.51068115234375,"end":64.85550854492188},{"word":"possible, ","start":64.85550854492188,"end":65.20033618164062},{"word":"include ","start":65.20033618164062,"end":65.54516381835937},{"word":"a ","start":65.54516381835937,"end":65.88999145507813},{"word":"tape ","start":65.88999145507813,"end":66.23481884765626},{"word":"measure ","start":66.23481884765626,"end":66.579646484375},{"word":"or ","start":66.579646484375,"end":66.92447412109375},{"word":"something ","start":66.92447412109375,"end":67.2693017578125},{"word":"for ","start":67.2693017578125,"end":67.61412939453125},{"word":"size ","start":67.61412939453125,"end":67.95895678710937},{"word":"reference ","start":67.92271411132812,"end":68.26754174804688},{"word":"in ","start":67.92271411132812,"end":68.26754174804688},{"word":"a ","start":67.92271411132812,"end":68.26754174804688},{"word":"few ","start":67.92271411132812,"end":68.26754174804688},{"word":"shots.","start":67.92271411132812,"end":68.26754174804688},{"word":" That’ll ","start":68.26754174804688,"end":68.612369140625},{"word":"help ","start":68.612369140625,"end":68.95719677734375},{"word":"the ","start":68.95719677734375,"end":69.3020244140625},{"word":"team ","start":69.3020244140625,"end":69.64685205078125},{"word":"give ","start":69.64685205078125,"end":69.9916796875},{"word":"you ","start":69.9916796875,"end":70.33650708007812},{"word":"the ","start":70.33650708007812,"end":70.68133471679687},{"word":"most ","start":70.68133471679687,"end":71.02616235351563},{"word":"accurate ","start":71.02616235351563,"end":71.37098999023438},{"word":"estimate.","start":71.25479736328126,"end":71.599625},{"word":"\n\nWhat’s ","start":71.599625,"end":71.94445263671875},{"word":"the ","start":71.94445263671875,"end":72.2892802734375},{"word":"best ","start":72.2892802734375,"end":72.63410766601562},{"word":"mobile ","start":72.63410766601562,"end":72.97893530273437},{"word":"number ","start":72.97893530273437,"end":73.32376293945312},{"word":"to ","start":73.32376293945312,"end":73.66859057617188},{"word":"send ","start":73.66859057617188,"end":74.01341821289063},{"word":"that ","start":74.01341821289063,"end":74.35824560546875},{"word":"upload ","start":74.35824560546875,"end":74.7030732421875},{"word":"link ","start":74.668130859375,"end":75.01295825195312},{"word":"to?","start":74.668130859375,"end":75.01295825195312}],"metadata":{"response_id":5}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":76.357,"end":76.597004},{"word":"number. ","start":76.597004,"end":76.917}]},{"role":"agent","content":"All right, I’ll send the upload link to the number you’re calling from. Just to confirm, your property address is 1845 Pelican Way on Longboat Key, and you’re looking for a paver repair estimate for a sinking area on your driveway near the grass.\n\nMay I have your name so I can include it with your project details?","words":[{"word":"All ","start":78.25,"end":78.59482763671875},{"word":"right, ","start":78.59482763671875,"end":78.9396552734375},{"word":"I’ll ","start":78.9396552734375,"end":79.28448266601562},{"word":"send ","start":79.28448266601562,"end":79.62931030273438},{"word":"the ","start":79.62931030273438,"end":79.97413793945313},{"word":"upload ","start":79.97413793945313,"end":80.31896557617188},{"word":"link ","start":80.31896557617188,"end":80.66379321289062},{"word":"to ","start":80.552255859375,"end":80.89708325195312},{"word":"the ","start":80.552255859375,"end":80.89708325195312},{"word":"number ","start":80.552255859375,"end":80.89708325195312},{"word":"you’re ","start":80.552255859375,"end":80.89708325195312},{"word":"calling ","start":80.552255859375,"end":80.89708325195312},{"word":"from.","start":80.552255859375,"end":80.89708325195312},{"word":" Just ","start":80.89708325195312,"end":81.24191088867188},{"word":"to ","start":81.24191088867188,"end":81.58673852539063},{"word":"confirm, ","start":81.58673852539063,"end":81.93156616210938},{"word":"your ","start":81.93156616210938,"end":82.27639379882812},{"word":"property ","start":82.27639379882812,"end":82.62122119140625},{"word":"address ","start":82.62122119140625,"end":82.966048828125},{"word":"is ","start":82.966048828125,"end":83.31087646484374},{"word":"1845 ","start":83.31087646484374,"end":83.6557041015625},{"word":"Pelican ","start":83.6557041015625,"end":84.00053149414063},{"word":"Way ","start":84.00053149414063,"end":84.34535913085938},{"word":"on ","start":84.34535913085938,"end":84.69018676757813},{"word":"Longboat ","start":84.69018676757813,"end":85.03501440429687},{"word":"Key, ","start":85.03501440429687,"end":85.37984204101562},{"word":"and ","start":85.37984204101562,"end":85.72466943359375},{"word":"you’re ","start":85.72466943359375,"end":86.0694970703125},{"word":"looking ","start":86.0694970703125,"end":86.41432470703126},{"word":"for ","start":86.41432470703126,"end":86.75915234375},{"word":"a ","start":86.75915234375,"end":87.10397998046875},{"word":"paver ","start":87.10397998046875,"end":87.44880737304688},{"word":"repair ","start":87.44880737304688,"end":87.79363500976562},{"word":"estimate ","start":87.79363500976562,"end":88.13846264648437},{"word":"for ","start":88.13846264648437,"end":88.48329028320312},{"word":"a ","start":88.48329028320312,"end":88.82811791992188},{"word":"sinking ","start":88.82811791992188,"end":89.1729453125},{"word":"area ","start":89.1729453125,"end":89.51777294921875},{"word":"on ","start":89.51777294921875,"end":89.8626005859375},{"word":"your ","start":89.8626005859375,"end":90.20742822265625},{"word":"driveway ","start":90.20742822265625,"end":90.552255859375},{"word":"near ","start":90.552255859375,"end":90.89708325195312},{"word":"the ","start":90.89708325195312,"end":91.24191088867188},{"word":"grass.","start":91.187005859375,"end":91.53183325195313},{"word":"\n\nMay ","start":91.53183325195313,"end":91.87666088867188},{"word":"I ","start":91.87666088867188,"end":92.22148852539063},{"word":"have ","start":92.22148852539063,"end":92.56631616210937},{"word":"your ","start":92.56631616210937,"end":92.91114379882812},{"word":"name ","start":92.91114379882812,"end":93.25597119140625},{"word":"so ","start":93.25597119140625,"end":93.600798828125},{"word":"I ","start":93.600798828125,"end":93.94562646484376},{"word":"can ","start":93.94562646484376,"end":94.2904541015625},{"word":"include ","start":94.2904541015625,"end":94.63528149414063},{"word":"it ","start":94.60033911132813,"end":94.94516674804687},{"word":"with ","start":94.60033911132813,"end":94.94516674804687},{"word":"your ","start":94.60033911132813,"end":94.94516674804687},{"word":"project ","start":94.60033911132813,"end":94.94516674804687},{"word":"details?","start":94.60033911132813,"end":94.94516674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Vincenzo. ","words":[{"word":"Vincenzo. ","start":96.06700000000001,"end":96.947}]},{"role":"agent","content":"Thanks, Vincenzo. After we finish here, you’ll get a text with a secure link to upload your driveway photos. The more details and angles you provide, the more accurate your estimate will be—especially if you can include a tape measure or something for scale.\n\nA member of the Instant Pavers team will review everything and follow up with you soon. Is there anything else I can help you with today?","words":[{"word":"Thanks, ","start":97.956,"end":98.30082763671875},{"word":"Vincenzo. ","start":98.30082763671875,"end":98.6456552734375},{"word":"After ","start":99.15183325195312,"end":99.49666088867187},{"word":"we ","start":99.49666088867187,"end":99.84148852539063},{"word":"finish ","start":99.84148852539063,"end":100.18631616210938},{"word":"here, ","start":100.18631616210938,"end":100.53114379882813},{"word":"you’ll ","start":100.53114379882813,"end":100.87597119140625},{"word":"get ","start":100.87597119140625,"end":101.220798828125},{"word":"a ","start":101.220798828125,"end":101.56562646484375},{"word":"text ","start":101.56562646484375,"end":101.9104541015625},{"word":"with ","start":101.9104541015625,"end":102.25528149414062},{"word":"a ","start":102.25528149414062,"end":102.60010913085938},{"word":"secure ","start":102.60010913085938,"end":102.94493676757813},{"word":"link ","start":102.94493676757813,"end":103.28976440429688},{"word":"to ","start":103.28976440429688,"end":103.63459204101562},{"word":"upload ","start":103.63459204101562,"end":103.97941943359375},{"word":"your ","start":103.97941943359375,"end":104.3242470703125},{"word":"driveway ","start":104.19404736328126,"end":104.538875},{"word":"photos.","start":104.19404736328126,"end":104.538875},{"word":" The ","start":104.538875,"end":104.88370263671875},{"word":"more ","start":104.88370263671875,"end":105.2285302734375},{"word":"details ","start":105.2285302734375,"end":105.57335766601562},{"word":"and ","start":105.57335766601562,"end":105.91818530273437},{"word":"angles ","start":105.91818530273437,"end":106.26301293945312},{"word":"you ","start":106.26301293945312,"end":106.60784057617188},{"word":"provide, ","start":106.60784057617188,"end":106.95266821289063},{"word":"the ","start":106.95266821289063,"end":107.29749560546875},{"word":"more ","start":107.29749560546875,"end":107.6423232421875},{"word":"accurate ","start":107.6423232421875,"end":107.98715087890625},{"word":"your ","start":107.98715087890625,"end":108.331978515625},{"word":"estimate ","start":108.331978515625,"end":108.67680615234374},{"word":"will ","start":108.67680615234374,"end":109.02163354492187},{"word":"be—especially ","start":109.02163354492187,"end":109.36646118164063},{"word":"if ","start":109.36646118164063,"end":109.71128881835938},{"word":"you ","start":109.71128881835938,"end":110.05611645507813},{"word":"can ","start":110.05611645507813,"end":110.40094384765625},{"word":"include ","start":110.40094384765625,"end":110.745771484375},{"word":"a ","start":110.59117236328125,"end":110.936},{"word":"tape ","start":110.59117236328125,"end":110.936},{"word":"measure ","start":110.59117236328125,"end":110.936},{"word":"or ","start":110.59117236328125,"end":110.936},{"word":"something ","start":110.59117236328125,"end":110.936},{"word":"for ","start":110.59117236328125,"end":110.936},{"word":"scale.","start":110.59117236328125,"end":110.936},{"word":"\n\nA ","start":110.936,"end":111.28082763671875},{"word":"member ","start":111.28082763671875,"end":111.6256552734375},{"word":"of ","start":111.6256552734375,"end":111.97048266601563},{"word":"the ","start":111.97048266601563,"end":112.31531030273437},{"word":"Instant ","start":112.31531030273437,"end":112.66013793945312},{"word":"Pavers ","start":112.66013793945312,"end":113.00496557617187},{"word":"team ","start":113.00496557617187,"end":113.34979321289063},{"word":"will ","start":113.34979321289063,"end":113.69462060546876},{"word":"review ","start":113.69462060546876,"end":114.0394482421875},{"word":"everything ","start":114.0394482421875,"end":114.38427587890625},{"word":"and ","start":114.38427587890625,"end":114.729103515625},{"word":"follow ","start":114.729103515625,"end":115.07393115234375},{"word":"up ","start":115.07393115234375,"end":115.41875854492187},{"word":"with ","start":115.41875854492187,"end":115.76358618164062},{"word":"you ","start":115.50221411132813,"end":115.84704174804688},{"word":"soon. ","start":115.50221411132813,"end":115.84704174804688},{"word":"Is ","start":115.84704174804688,"end":116.191869140625},{"word":"there ","start":116.191869140625,"end":116.53669677734375},{"word":"anything ","start":116.53669677734375,"end":116.8815244140625},{"word":"else ","start":116.8815244140625,"end":117.22635205078124},{"word":"I ","start":117.22635205078124,"end":117.5711796875},{"word":"can ","start":117.45271411132812,"end":117.79754174804688},{"word":"help ","start":117.45271411132812,"end":117.79754174804688},{"word":"you ","start":117.45271411132812,"end":117.79754174804688},{"word":"with ","start":117.45271411132812,"end":117.79754174804688},{"word":"today?","start":117.45271411132812,"end":117.79754174804688}],"metadata":{"response_id":7}},{"role":"user","content":"No. That's ","words":[{"word":"No. ","start":118.667,"end":119.06700500000001},{"word":"That's ","start":119.06700500000001,"end":119.307}]},{"role":"agent","content":"Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!","words":[{"word":"Thank ","start":122.055,"end":122.39982763671875},{"word":"you, ","start":122.39982763671875,"end":122.7446552734375},{"word":"Vincenzo. ","start":122.73183911132813,"end":123.07666674804688},{"word":"Watch ","start":123.07666674804688,"end":123.421494140625},{"word":"for ","start":123.421494140625,"end":123.76632177734375},{"word":"that ","start":123.76632177734375,"end":124.1111494140625},{"word":"text ","start":124.1111494140625,"end":124.45597705078124},{"word":"message ","start":124.45597705078124,"end":124.8008046875},{"word":"and ","start":124.8008046875,"end":125.14563208007813},{"word":"upload ","start":125.14563208007813,"end":125.49045971679688},{"word":"your ","start":125.49045971679688,"end":125.83528735351562},{"word":"photos ","start":125.83528735351562,"end":126.18011499023437},{"word":"whenever ","start":126.18011499023437,"end":126.52494262695312},{"word":"it’s ","start":126.52494262695312,"end":126.86977001953124},{"word":"convenient. ","start":126.69083911132813,"end":127.03566674804688},{"word":"The ","start":127.03566674804688,"end":127.380494140625},{"word":"team ","start":127.380494140625,"end":127.72532177734375},{"word":"will ","start":127.72532177734375,"end":128.0701494140625},{"word":"be ","start":128.0701494140625,"end":128.41497705078126},{"word":"in ","start":128.14208911132812,"end":128.48691674804687},{"word":"touch ","start":128.14208911132812,"end":128.48691674804687},{"word":"soon. ","start":128.14208911132812,"end":128.48691674804687},{"word":"Have ","start":128.48691674804687,"end":128.831744140625},{"word":"a ","start":128.831744140625,"end":129.17657177734375},{"word":"great ","start":129.163755859375,"end":129.50858325195313},{"word":"day!","start":129.163755859375,"end":129.50858325195313}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"0f42a020897ce63b","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Vincenzo. Watch for that text message and upload your photos whenever it’s convenient. The team will be in touch soon. Have a great day!\"}","time_sec":129.52,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/3548ef90c650b89377979debab8bfa81b760e3703104757c1ecc79d935631b30/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/3548ef90c650b89377979debab8bfa81b760e3703104757c1ecc79d935631b30/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/3548ef90c650b89377979debab8bfa81b760e3703104757c1ecc79d935631b30/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":757,"p90":866.7999999999998,"p95":928.4,"p99":977.68,"min":2,"max":990,"num":9,"sum":6177,"values":[2,662,705,675,757,836,788,762,990]},"e2e":{"p50":1333,"p90":2868.4,"p95":2958.7,"p99":3030.9399999999996,"min":1003,"max":3049,"num":7,"sum":11541,"values":[1003,1044,3049,1355,1333,1009,2748]},"tts":{"p50":183,"p90":222.79999999999998,"p95":226.4,"p99":229.28,"min":146,"max":230,"num":9,"sum":1639,"values":[183,147,146,194,193,175,221,150,230]},"asr":{"p50":186,"p90":241.4,"p95":244.7,"p99":247.34,"min":67,"max":248,"num":7,"sum":1272,"values":[167,169,248,198,186,67,237]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.916671},{"product":"platform_tts","unit_price":0.025,"cost":3.25},{"product":"gpt_4_1","unit_price":0.075,"cost":9.75},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":130,"total_duration_unit_price":0.1916667,"combined_cost":26.416671},"call_analysis":{"call_summary":"The caller, Vincenzo, requested a quote for a paver repair job on his driveway at 1845 Pelican Way, Longboat Key, Florida. The agent arranged to send a secure link for Vincenzo to upload photos for an online estimate and confirmed the project details. The call concluded with instructions for the next steps.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Vincenzo","property_address":"1845 Pelican Way, Longboat Key, Florida","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of a sinking area in the driveway pavers near the grass at the edge of the property."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1403,1416,1492,1542,1547,1655,1740,1835],"average":1578.75,"num_requests":8},"tool_calls":[{"tool_call_id":"0f42a020897ce63b","name":"end_call","type":"end_call","start_time_sec":129.52}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780531720597}

2026-06-03T18:54:18-06:00
{"event":"call_started","call":{"call_id":"call_6bfd68ebe9871b6021805b64484","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780534455490,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534455490}

2026-06-03T18:54:18-06:00
{"event":"call_ended","call":{"call_id":"call_6bfd68ebe9871b6021805b64484","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534455490,"end_timestamp":1780534457118,"duration_ms":1628,"transcript":"Agent: Thank you for calling \n","transcript_object":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.185,"end":0.52982763671875},{"word":"you ","start":0.52982763671875,"end":0.8746552734375},{"word":"for ","start":0.8746552734375,"end":1.219482666015625},{"word":"calling ","start":1.219482666015625,"end":1.564310302734375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.185,"end":0.52982763671875},{"word":"you ","start":0.52982763671875,"end":0.8746552734375},{"word":"for ","start":0.8746552734375,"end":1.219482666015625},{"word":"calling ","start":1.219482666015625,"end":1.564310302734375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/937357285d41fd196c5b94db531e7dceef3cc05847288685d8f1fd2482ed406c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/937357285d41fd196c5b94db531e7dceef3cc05847288685d8f1fd2482ed406c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/937357285d41fd196c5b94db531e7dceef3cc05847288685d8f1fd2482ed406c/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":182,"p90":182,"p95":182,"p99":182,"min":182,"max":182,"num":1,"sum":182,"values":[182]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534457118}

2026-06-03T18:54:19-06:00
{"event":"call_analyzed","call":{"call_id":"call_6bfd68ebe9871b6021805b64484","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534455490,"end_timestamp":1780534457118,"duration_ms":1628,"transcript":"Agent: Thank you for calling \n","transcript_object":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.185,"end":0.52982763671875},{"word":"you ","start":0.52982763671875,"end":0.8746552734375},{"word":"for ","start":0.8746552734375,"end":1.219482666015625},{"word":"calling ","start":1.219482666015625,"end":1.564310302734375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.185,"end":0.52982763671875},{"word":"you ","start":0.52982763671875,"end":0.8746552734375},{"word":"for ","start":0.8746552734375,"end":1.219482666015625},{"word":"calling ","start":1.219482666015625,"end":1.564310302734375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/937357285d41fd196c5b94db531e7dceef3cc05847288685d8f1fd2482ed406c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/937357285d41fd196c5b94db531e7dceef3cc05847288685d8f1fd2482ed406c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/937357285d41fd196c5b94db531e7dceef3cc05847288685d8f1fd2482ed406c/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":182,"p90":182,"p95":182,"p99":182,"min":182,"max":182,"num":1,"sum":182,"values":[182]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"call_analysis":{"call_summary":"The call was disconnected almost immediately after the agent answered, with no conversation taking place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534459662}

2026-06-03T18:54:25-06:00
{"event":"call_started","call":{"call_id":"call_88a334c7338e1d71a58a83b25cd","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780534465623,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534465623}

2026-06-03T18:54:28-06:00
{"event":"call_ended","call":{"call_id":"call_88a334c7338e1d71a58a83b25cd","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534465623,"end_timestamp":1780534466670,"duration_ms":1047,"transcript":"Agent: Thank you \n","transcript_object":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.196,"end":0.54082763671875},{"word":"you ","start":0.54082763671875,"end":0.8856552734375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.196,"end":0.54082763671875},{"word":"you ","start":0.54082763671875,"end":0.8856552734375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7512926e1a8cbdd67fc98277260a4bac2534a8756186c53a96886d70bf571570/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7512926e1a8cbdd67fc98277260a4bac2534a8756186c53a96886d70bf571570/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7512926e1a8cbdd67fc98277260a4bac2534a8756186c53a96886d70bf571570/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":193,"p90":193,"p95":193,"p99":193,"min":193,"max":193,"num":1,"sum":193,"values":[193]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534466670}

2026-06-03T18:54:28-06:00
{"event":"call_analyzed","call":{"call_id":"call_88a334c7338e1d71a58a83b25cd","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534465623,"end_timestamp":1780534466670,"duration_ms":1047,"transcript":"Agent: Thank you \n","transcript_object":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.196,"end":0.54082763671875},{"word":"you ","start":0.54082763671875,"end":0.8856552734375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.196,"end":0.54082763671875},{"word":"you ","start":0.54082763671875,"end":0.8856552734375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7512926e1a8cbdd67fc98277260a4bac2534a8756186c53a96886d70bf571570/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7512926e1a8cbdd67fc98277260a4bac2534a8756186c53a96886d70bf571570/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7512926e1a8cbdd67fc98277260a4bac2534a8756186c53a96886d70bf571570/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":193,"p90":193,"p95":193,"p99":193,"min":193,"max":193,"num":1,"sum":193,"values":[193]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"call_analysis":{"call_summary":"The call was extremely brief, with only the agent speaking to thank the caller before the user hung up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534468370}

2026-06-03T18:56:33-06:00
{"event":"call_started","call":{"call_id":"call_b2c97609226f9cc0217355c6bba","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780534593219,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534593219}

2026-06-03T18:56:36-06:00
{"event":"call_ended","call":{"call_id":"call_b2c97609226f9cc0217355c6bba","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534593219,"end_timestamp":1780534595939,"duration_ms":2720,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.922137939453125,"end":2.266965576171875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.922137939453125,"end":2.266965576171875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/999e113339cad578e3b68e24a64879306bf272af0ac6d9483b78874469e156e7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/999e113339cad578e3b68e24a64879306bf272af0ac6d9483b78874469e156e7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/999e113339cad578e3b68e24a64879306bf272af0ac6d9483b78874469e156e7/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1,"p90":1,"p95":1,"p99":1,"min":1,"max":1,"num":1,"sum":1,"values":[1]},"tts":{"p50":196,"p90":196,"p95":196,"p99":196,"min":196,"max":196,"num":1,"sum":196,"values":[196]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534595939}

2026-06-03T18:56:37-06:00
{"event":"call_analyzed","call":{"call_id":"call_b2c97609226f9cc0217355c6bba","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534593219,"end_timestamp":1780534595939,"duration_ms":2720,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.922137939453125,"end":2.266965576171875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.922137939453125,"end":2.266965576171875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/999e113339cad578e3b68e24a64879306bf272af0ac6d9483b78874469e156e7/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/999e113339cad578e3b68e24a64879306bf272af0ac6d9483b78874469e156e7/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/999e113339cad578e3b68e24a64879306bf272af0ac6d9483b78874469e156e7/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1,"p90":1,"p95":1,"p99":1,"min":1,"max":1,"num":1,"sum":1,"values":[1]},"tts":{"p50":196,"p90":196,"p95":196,"p99":196,"min":196,"max":196,"num":1,"sum":196,"values":[196]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"call_analysis":{"call_summary":"The call was very brief, with the agent answering but the user hanging up almost immediately without engaging in conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534597679}

2026-06-03T18:59:12-06:00
{"event":"call_started","call":{"call_id":"call_cae2665cba512c9c8bf8f9ca914","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780534751249,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534751249}

2026-06-03T18:59:24-06:00
{"event":"call_ended","call":{"call_id":"call_cae2665cba512c9c8bf8f9ca914","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534751249,"end_timestamp":1780534763781,"duration_ms":12532,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \nUser: This call is being recorded. \nAgent: Thanks for letting me know. How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.203,"end":0.54782763671875},{"word":"you ","start":0.54782763671875,"end":0.8926552734375},{"word":"for ","start":0.8926552734375,"end":1.237482666015625},{"word":"calling ","start":1.237482666015625,"end":1.582310302734375},{"word":"Instant ","start":1.582310302734375,"end":1.927137939453125},{"word":"Pavers. ","start":1.927137939453125,"end":2.271965576171875},{"word":"This ","start":2.850083251953125,"end":3.194910888671875},{"word":"is ","start":3.194910888671875,"end":3.539738525390625},{"word":"Mac ","start":3.539738525390625,"end":3.884566162109375},{"word":"the ","start":3.884566162109375,"end":4.229393798828125},{"word":"Digital ","start":4.229393798828125,"end":4.57422119140625},{"word":"Assistant. ","start":4.57422119140625,"end":4.919048828125}],"metadata":{"response_id":0}},{"role":"user","content":"This call is being recorded. ","words":[{"word":"This ","start":5.029,"end":5.349},{"word":"call ","start":5.788999700000001,"end":6.109},{"word":"is ","start":6.109,"end":6.349},{"word":"being ","start":6.349,"end":6.6690000000000005},{"word":"recorded. ","start":6.6690000000000005,"end":6.989000000000001}]},{"role":"agent","content":"Thanks for letting me know. How can I help you with your paver project today?","words":[{"word":"Thanks ","start":8.134,"end":8.47882763671875},{"word":"for ","start":8.47882763671875,"end":8.8236552734375},{"word":"letting ","start":8.810839111328125,"end":9.155666748046874},{"word":"me ","start":8.810839111328125,"end":9.155666748046874},{"word":"know. ","start":8.810839111328125,"end":9.155666748046874},{"word":"How ","start":9.155666748046874,"end":9.500494140625},{"word":"can ","start":9.500494140625,"end":9.84532177734375},{"word":"I ","start":9.84532177734375,"end":10.1901494140625},{"word":"help ","start":10.1901494140625,"end":10.53497705078125},{"word":"you ","start":10.53497705078125,"end":10.8798046875},{"word":"with ","start":10.8798046875,"end":11.224632080078125},{"word":"your ","start":11.098005859375,"end":11.442833251953125},{"word":"paver ","start":11.098005859375,"end":11.442833251953125},{"word":"project ","start":11.098005859375,"end":11.442833251953125},{"word":"today?","start":11.098005859375,"end":11.442833251953125}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.203,"end":0.54782763671875},{"word":"you ","start":0.54782763671875,"end":0.8926552734375},{"word":"for ","start":0.8926552734375,"end":1.237482666015625},{"word":"calling ","start":1.237482666015625,"end":1.582310302734375},{"word":"Instant ","start":1.582310302734375,"end":1.927137939453125},{"word":"Pavers. ","start":1.927137939453125,"end":2.271965576171875},{"word":"This ","start":2.850083251953125,"end":3.194910888671875},{"word":"is ","start":3.194910888671875,"end":3.539738525390625},{"word":"Mac ","start":3.539738525390625,"end":3.884566162109375},{"word":"the ","start":3.884566162109375,"end":4.229393798828125},{"word":"Digital ","start":4.229393798828125,"end":4.57422119140625},{"word":"Assistant. ","start":4.57422119140625,"end":4.919048828125}],"metadata":{"response_id":0}},{"role":"user","content":"This call is being recorded. ","words":[{"word":"This ","start":5.029,"end":5.349},{"word":"call ","start":5.788999700000001,"end":6.109},{"word":"is ","start":6.109,"end":6.349},{"word":"being ","start":6.349,"end":6.6690000000000005},{"word":"recorded. ","start":6.6690000000000005,"end":6.989000000000001}]},{"role":"agent","content":"Thanks for letting me know. How can I help you with your paver project today?","words":[{"word":"Thanks ","start":8.134,"end":8.47882763671875},{"word":"for ","start":8.47882763671875,"end":8.8236552734375},{"word":"letting ","start":8.810839111328125,"end":9.155666748046874},{"word":"me ","start":8.810839111328125,"end":9.155666748046874},{"word":"know. ","start":8.810839111328125,"end":9.155666748046874},{"word":"How ","start":9.155666748046874,"end":9.500494140625},{"word":"can ","start":9.500494140625,"end":9.84532177734375},{"word":"I ","start":9.84532177734375,"end":10.1901494140625},{"word":"help ","start":10.1901494140625,"end":10.53497705078125},{"word":"you ","start":10.53497705078125,"end":10.8798046875},{"word":"with ","start":10.8798046875,"end":11.224632080078125},{"word":"your ","start":11.098005859375,"end":11.442833251953125},{"word":"paver ","start":11.098005859375,"end":11.442833251953125},{"word":"project ","start":11.098005859375,"end":11.442833251953125},{"word":"today?","start":11.098005859375,"end":11.442833251953125}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ab7df126c3eefd7731408257fe80b0947ea7a5dcef7cfc5dcda55f3a69aabb7d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ab7df126c3eefd7731408257fe80b0947ea7a5dcef7cfc5dcda55f3a69aabb7d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ab7df126c3eefd7731408257fe80b0947ea7a5dcef7cfc5dcda55f3a69aabb7d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":409,"p90":735.4,"p95":776.1999999999999,"p99":808.84,"min":1,"max":817,"num":2,"sum":818,"values":[1,817]},"e2e":{"p50":1145,"p90":1145,"p95":1145,"p99":1145,"min":1145,"max":1145,"num":1,"sum":1145,"values":[1145]},"tts":{"p50":175.5,"p90":195.9,"p95":198.45,"p99":200.49,"min":150,"max":201,"num":2,"sum":351,"values":[201,150]},"asr":{"p50":150,"p90":150,"p95":150,"p99":150,"min":150,"max":150,"num":1,"sum":150,"values":[150]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.1916671},{"product":"platform_tts","unit_price":0.025,"cost":0.325},{"product":"gpt_4_1","unit_price":0.075,"cost":0.975},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":13,"total_duration_unit_price":0.1916667,"combined_cost":3.9916671},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1389],"average":1389,"num_requests":1},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534763781}

2026-06-03T18:59:25-06:00
{"event":"call_analyzed","call":{"call_id":"call_cae2665cba512c9c8bf8f9ca914","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534751249,"end_timestamp":1780534763781,"duration_ms":12532,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \nUser: This call is being recorded. \nAgent: Thanks for letting me know. How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.203,"end":0.54782763671875},{"word":"you ","start":0.54782763671875,"end":0.8926552734375},{"word":"for ","start":0.8926552734375,"end":1.237482666015625},{"word":"calling ","start":1.237482666015625,"end":1.582310302734375},{"word":"Instant ","start":1.582310302734375,"end":1.927137939453125},{"word":"Pavers. ","start":1.927137939453125,"end":2.271965576171875},{"word":"This ","start":2.850083251953125,"end":3.194910888671875},{"word":"is ","start":3.194910888671875,"end":3.539738525390625},{"word":"Mac ","start":3.539738525390625,"end":3.884566162109375},{"word":"the ","start":3.884566162109375,"end":4.229393798828125},{"word":"Digital ","start":4.229393798828125,"end":4.57422119140625},{"word":"Assistant. ","start":4.57422119140625,"end":4.919048828125}],"metadata":{"response_id":0}},{"role":"user","content":"This call is being recorded. ","words":[{"word":"This ","start":5.029,"end":5.349},{"word":"call ","start":5.788999700000001,"end":6.109},{"word":"is ","start":6.109,"end":6.349},{"word":"being ","start":6.349,"end":6.6690000000000005},{"word":"recorded. ","start":6.6690000000000005,"end":6.989000000000001}]},{"role":"agent","content":"Thanks for letting me know. How can I help you with your paver project today?","words":[{"word":"Thanks ","start":8.134,"end":8.47882763671875},{"word":"for ","start":8.47882763671875,"end":8.8236552734375},{"word":"letting ","start":8.810839111328125,"end":9.155666748046874},{"word":"me ","start":8.810839111328125,"end":9.155666748046874},{"word":"know. ","start":8.810839111328125,"end":9.155666748046874},{"word":"How ","start":9.155666748046874,"end":9.500494140625},{"word":"can ","start":9.500494140625,"end":9.84532177734375},{"word":"I ","start":9.84532177734375,"end":10.1901494140625},{"word":"help ","start":10.1901494140625,"end":10.53497705078125},{"word":"you ","start":10.53497705078125,"end":10.8798046875},{"word":"with ","start":10.8798046875,"end":11.224632080078125},{"word":"your ","start":11.098005859375,"end":11.442833251953125},{"word":"paver ","start":11.098005859375,"end":11.442833251953125},{"word":"project ","start":11.098005859375,"end":11.442833251953125},{"word":"today?","start":11.098005859375,"end":11.442833251953125}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.203,"end":0.54782763671875},{"word":"you ","start":0.54782763671875,"end":0.8926552734375},{"word":"for ","start":0.8926552734375,"end":1.237482666015625},{"word":"calling ","start":1.237482666015625,"end":1.582310302734375},{"word":"Instant ","start":1.582310302734375,"end":1.927137939453125},{"word":"Pavers. ","start":1.927137939453125,"end":2.271965576171875},{"word":"This ","start":2.850083251953125,"end":3.194910888671875},{"word":"is ","start":3.194910888671875,"end":3.539738525390625},{"word":"Mac ","start":3.539738525390625,"end":3.884566162109375},{"word":"the ","start":3.884566162109375,"end":4.229393798828125},{"word":"Digital ","start":4.229393798828125,"end":4.57422119140625},{"word":"Assistant. ","start":4.57422119140625,"end":4.919048828125}],"metadata":{"response_id":0}},{"role":"user","content":"This call is being recorded. ","words":[{"word":"This ","start":5.029,"end":5.349},{"word":"call ","start":5.788999700000001,"end":6.109},{"word":"is ","start":6.109,"end":6.349},{"word":"being ","start":6.349,"end":6.6690000000000005},{"word":"recorded. ","start":6.6690000000000005,"end":6.989000000000001}]},{"role":"agent","content":"Thanks for letting me know. How can I help you with your paver project today?","words":[{"word":"Thanks ","start":8.134,"end":8.47882763671875},{"word":"for ","start":8.47882763671875,"end":8.8236552734375},{"word":"letting ","start":8.810839111328125,"end":9.155666748046874},{"word":"me ","start":8.810839111328125,"end":9.155666748046874},{"word":"know. ","start":8.810839111328125,"end":9.155666748046874},{"word":"How ","start":9.155666748046874,"end":9.500494140625},{"word":"can ","start":9.500494140625,"end":9.84532177734375},{"word":"I ","start":9.84532177734375,"end":10.1901494140625},{"word":"help ","start":10.1901494140625,"end":10.53497705078125},{"word":"you ","start":10.53497705078125,"end":10.8798046875},{"word":"with ","start":10.8798046875,"end":11.224632080078125},{"word":"your ","start":11.098005859375,"end":11.442833251953125},{"word":"paver ","start":11.098005859375,"end":11.442833251953125},{"word":"project ","start":11.098005859375,"end":11.442833251953125},{"word":"today?","start":11.098005859375,"end":11.442833251953125}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ab7df126c3eefd7731408257fe80b0947ea7a5dcef7cfc5dcda55f3a69aabb7d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ab7df126c3eefd7731408257fe80b0947ea7a5dcef7cfc5dcda55f3a69aabb7d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ab7df126c3eefd7731408257fe80b0947ea7a5dcef7cfc5dcda55f3a69aabb7d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":409,"p90":735.4,"p95":776.1999999999999,"p99":808.84,"min":1,"max":817,"num":2,"sum":818,"values":[1,817]},"e2e":{"p50":1145,"p90":1145,"p95":1145,"p99":1145,"min":1145,"max":1145,"num":1,"sum":1145,"values":[1145]},"tts":{"p50":175.5,"p90":195.9,"p95":198.45,"p99":200.49,"min":150,"max":201,"num":2,"sum":351,"values":[201,150]},"asr":{"p50":150,"p90":150,"p95":150,"p99":150,"min":150,"max":150,"num":1,"sum":150,"values":[150]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.1916671},{"product":"platform_tts","unit_price":0.025,"cost":0.325},{"product":"gpt_4_1","unit_price":0.075,"cost":0.975},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":13,"total_duration_unit_price":0.1916667,"combined_cost":3.9916671},"call_analysis":{"call_summary":"The user called Instant Pavers and informed the agent that the call was being recorded. The agent acknowledged this and asked how they could assist with the paver project, but the call ended shortly after.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1389],"average":1389,"num_requests":1},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534765144}

2026-06-03T18:59:49-06:00
{"event":"call_started","call":{"call_id":"call_87ebd23ccb37d9e6ace1941ab34","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780534789063,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534789063}

2026-06-03T18:59:52-06:00
{"event":"call_ended","call":{"call_id":"call_87ebd23ccb37d9e6ace1941ab34","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534789063,"end_timestamp":1780534790607,"duration_ms":1544,"transcript":"Agent: Thank you for \n","transcript_object":[{"role":"agent","content":"Thank you for ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fa3ffd9e51d06fb3d80eff0adc5dea5bcf48c15b68fd960523b0b232394dd386/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fa3ffd9e51d06fb3d80eff0adc5dea5bcf48c15b68fd960523b0b232394dd386/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fa3ffd9e51d06fb3d80eff0adc5dea5bcf48c15b68fd960523b0b232394dd386/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":197,"p90":197,"p95":197,"p99":197,"min":197,"max":197,"num":1,"sum":197,"values":[197]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534790607}

2026-06-03T18:59:52-06:00
{"event":"call_analyzed","call":{"call_id":"call_87ebd23ccb37d9e6ace1941ab34","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780534789063,"end_timestamp":1780534790607,"duration_ms":1544,"transcript":"Agent: Thank you for \n","transcript_object":[{"role":"agent","content":"Thank you for ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fa3ffd9e51d06fb3d80eff0adc5dea5bcf48c15b68fd960523b0b232394dd386/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fa3ffd9e51d06fb3d80eff0adc5dea5bcf48c15b68fd960523b0b232394dd386/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fa3ffd9e51d06fb3d80eff0adc5dea5bcf48c15b68fd960523b0b232394dd386/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":197,"p90":197,"p95":197,"p99":197,"min":197,"max":197,"num":1,"sum":197,"values":[197]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"call_analysis":{"call_summary":"The call was disconnected almost immediately after the agent began speaking, with no conversation taking place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780534792051}

2026-06-03T19:08:15-06:00
{"event":"call_started","call":{"call_id":"call_035586c8f739127af9ff47c37e0","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780535295512,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780535295512}

2026-06-03T19:10:39-06:00
{"event":"call_ended","call":{"call_id":"call_035586c8f739127af9ff47c37e0","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780535295512,"end_timestamp":1780535436372,"duration_ms":140860,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Looking to get a price on favor ceiling. \nAgent: Thanks for reaching out. Just to confirm, are you interested in paver sealing for an existing area, like a driveway, patio, or pool deck? Could you tell me a bit more about the space you’d like sealed?\nUser: Yes. It's a driveway. \nAgent: All right, thanks for letting me know it’s your driveway. For paver sealing, we can usually provide an online estimate if you’re able to send us some photos of the area. Would you prefer to get an estimate by uploading photos, or would you rather schedule an on-site consultation?\nUser: I can upload some photos. \nAgent: Perfect, that makes things quick and easy. After our call, you’ll get a text message with a secure link where you can upload several clear photos of your driveway from different angles. If possible, including a tape measure or something for size reference in a few photos helps us give a more accurate estimate.\n\nCan I get your name and the best phone number to send the upload link to?\nUser: It's very McCockner. \nAgent: Thanks, Barry. And what’s the best phone number to send the upload link for your driveway photos?\nUser: Nine four one eight two two seven six five seven. \nAgent: Thanks, Barry. And just to make sure we have everything, what’s the address where the driveway is located?\nUser: Seventy eight seventy eight. Saddle Creek Trail. \nAgent: Thanks for that. So, to confirm, you’d like an online estimate for paver sealing on your driveway at 7878 Saddle Creek Trail, and I’ll send the upload link to 941-822-7657. Is there anything else you’d like us to know about the project, or any specific timeline you have in mind?\nUser: No. That's it. \nAgent: Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.281,"end":0.62582763671875},{"word":"you ","start":0.62582763671875,"end":0.9706552734375},{"word":"for ","start":0.9706552734375,"end":1.315482666015625},{"word":"calling ","start":1.315482666015625,"end":1.660310302734375},{"word":"Instant ","start":1.660310302734375,"end":2.005137939453125},{"word":"Pavers. ","start":2.005137939453125,"end":2.349965576171875},{"word":"This ","start":3.357666748046875,"end":3.702494140625},{"word":"is ","start":3.702494140625,"end":4.04732177734375},{"word":"Mac ","start":4.04732177734375,"end":4.3921494140625},{"word":"the ","start":4.3921494140625,"end":4.73697705078125},{"word":"Digital ","start":4.73697705078125,"end":5.0818046875},{"word":"Assistant. ","start":4.89367236328125,"end":5.2385},{"word":"How ","start":5.2385,"end":5.58332763671875},{"word":"may ","start":5.58332763671875,"end":5.9281552734375},{"word":"I ","start":5.9281552734375,"end":6.272982666015625},{"word":"help ","start":5.938589111328125,"end":6.283416748046875},{"word":"you?","start":5.938589111328125,"end":6.283416748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Looking to get a price on favor ceiling. ","words":[{"word":"Looking ","start":7.915,"end":8.475000000000001},{"word":"to ","start":8.475000000000001,"end":8.715000000000002},{"word":"get ","start":8.715000000000002,"end":8.875},{"word":"a ","start":8.875,"end":9.035001000000001},{"word":"price ","start":9.035001000000001,"end":9.195001000000001},{"word":"on ","start":9.345,"end":9.825000000000001},{"word":"favor ","start":9.825000000000001,"end":10.225000000000001},{"word":"ceiling. ","start":10.225000000000001,"end":10.545}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you interested in paver sealing for an existing area, like a driveway, patio, or pool deck? Could you tell me a bit more about the space you’d like sealed?","words":[{"word":"Thanks ","start":11.975,"end":12.31982763671875},{"word":"for ","start":12.31982763671875,"end":12.6646552734375},{"word":"reaching ","start":12.651839111328124,"end":12.996666748046875},{"word":"out.","start":12.651839111328124,"end":12.996666748046875},{"word":" Just ","start":12.996666748046875,"end":13.341494140625},{"word":"to ","start":13.341494140625,"end":13.68632177734375},{"word":"confirm, ","start":13.68632177734375,"end":14.0311494140625},{"word":"are ","start":14.0311494140625,"end":14.37597705078125},{"word":"you ","start":14.37597705078125,"end":14.7208046875},{"word":"interested ","start":14.7208046875,"end":15.065632080078124},{"word":"in ","start":15.065632080078124,"end":15.410459716796876},{"word":"paver ","start":15.410459716796876,"end":15.755287353515625},{"word":"sealing ","start":15.755287353515625,"end":16.100114990234374},{"word":"for ","start":16.100114990234374,"end":16.444942626953125},{"word":"an ","start":16.444942626953125,"end":16.78977001953125},{"word":"existing ","start":16.78977001953125,"end":17.13459765625},{"word":"area, ","start":17.13459765625,"end":17.47942529296875},{"word":"like ","start":17.47942529296875,"end":17.8242529296875},{"word":"a ","start":17.8242529296875,"end":18.16908056640625},{"word":"driveway, ","start":18.16908056640625,"end":18.513907958984376},{"word":"patio, ","start":18.513907958984376,"end":18.858735595703124},{"word":"or ","start":18.723880859375,"end":19.068708251953126},{"word":"pool ","start":18.723880859375,"end":19.068708251953126},{"word":"deck? ","start":18.723880859375,"end":19.068708251953126},{"word":"Could ","start":19.068708251953126,"end":19.413535888671873},{"word":"you ","start":19.413535888671873,"end":19.758363525390624},{"word":"tell ","start":19.758363525390624,"end":20.103191162109376},{"word":"me ","start":20.103191162109376,"end":20.448018798828127},{"word":"a ","start":20.448018798828127,"end":20.79284619140625},{"word":"bit ","start":20.79284619140625,"end":21.137673828125},{"word":"more ","start":21.137673828125,"end":21.48250146484375},{"word":"about ","start":21.48250146484375,"end":21.8273291015625},{"word":"the ","start":21.8273291015625,"end":22.172156494140626},{"word":"space ","start":22.172156494140626,"end":22.516984130859374},{"word":"you’d ","start":22.516984130859374,"end":22.861811767578125},{"word":"like ","start":22.682880859375,"end":23.027708251953126},{"word":"sealed?","start":22.682880859375,"end":23.027708251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. It's a driveway. ","words":[{"word":"Yes. ","start":25.095,"end":25.494999999999997},{"word":"It's ","start":25.494999999999997,"end":25.735},{"word":"a ","start":25.735,"end":25.815001},{"word":"driveway. ","start":25.815001,"end":26.135001}]},{"role":"agent","content":"All right, thanks for letting me know it’s your driveway. For paver sealing, we can usually provide an online estimate if you’re able to send us some photos of the area. Would you prefer to get an estimate by uploading photos, or would you rather schedule an on-site consultation?","words":[{"word":"All ","start":27.431,"end":27.77582763671875},{"word":"right, ","start":27.77582763671875,"end":28.1206552734375},{"word":"thanks ","start":28.1206552734375,"end":28.465482666015625},{"word":"for ","start":28.465482666015625,"end":28.810310302734376},{"word":"letting ","start":28.810310302734376,"end":29.155137939453127},{"word":"me ","start":29.155137939453127,"end":29.499965576171874},{"word":"know ","start":29.499965576171874,"end":29.844793212890625},{"word":"it’s ","start":29.51267236328125,"end":29.8575},{"word":"your ","start":29.51267236328125,"end":29.8575},{"word":"driveway. ","start":29.51267236328125,"end":29.8575},{"word":"For ","start":29.8575,"end":30.20232763671875},{"word":"paver ","start":30.20232763671875,"end":30.5471552734375},{"word":"sealing, ","start":30.5471552734375,"end":30.891982666015625},{"word":"we ","start":30.891982666015625,"end":31.236810302734376},{"word":"can ","start":31.236810302734376,"end":31.581637939453124},{"word":"usually ","start":31.581637939453124,"end":31.926465576171875},{"word":"provide ","start":31.926465576171875,"end":32.271293212890626},{"word":"an ","start":32.271293212890626,"end":32.61612060546875},{"word":"online ","start":32.61612060546875,"end":32.9609482421875},{"word":"estimate ","start":32.9609482421875,"end":33.30577587890625},{"word":"if ","start":33.30577587890625,"end":33.650603515625},{"word":"you’re ","start":33.650603515625,"end":33.99543115234375},{"word":"able ","start":33.99543115234375,"end":34.34025854492187},{"word":"to ","start":34.34025854492187,"end":34.68508618164063},{"word":"send ","start":34.68508618164063,"end":35.029913818359375},{"word":"us ","start":34.783589111328126,"end":35.128416748046874},{"word":"some ","start":34.783589111328126,"end":35.128416748046874},{"word":"photos ","start":34.783589111328126,"end":35.128416748046874},{"word":"of ","start":34.783589111328126,"end":35.128416748046874},{"word":"the ","start":34.783589111328126,"end":35.128416748046874},{"word":"area.","start":34.783589111328126,"end":35.128416748046874},{"word":" Would ","start":35.128416748046874,"end":35.473244140625},{"word":"you ","start":35.473244140625,"end":35.81807177734375},{"word":"prefer ","start":35.81807177734375,"end":36.1628994140625},{"word":"to ","start":36.1628994140625,"end":36.50772705078125},{"word":"get ","start":36.50772705078125,"end":36.8525546875},{"word":"an ","start":36.8525546875,"end":37.19738208007813},{"word":"estimate ","start":37.19738208007813,"end":37.542209716796876},{"word":"by ","start":37.542209716796876,"end":37.88703735351562},{"word":"uploading ","start":37.88703735351562,"end":38.23186499023438},{"word":"photos, ","start":38.23186499023438,"end":38.576692626953125},{"word":"or ","start":38.576692626953125,"end":38.92152001953125},{"word":"would ","start":38.92152001953125,"end":39.26634765625},{"word":"you ","start":39.26634765625,"end":39.61117529296875},{"word":"rather ","start":39.61117529296875,"end":39.9560029296875},{"word":"schedule ","start":39.9560029296875,"end":40.30083056640625},{"word":"an ","start":40.30083056640625,"end":40.64565795898437},{"word":"on-site ","start":40.460880859375,"end":40.80570825195313},{"word":"consultation?","start":40.460880859375,"end":40.80570825195313}],"metadata":{"response_id":2}},{"role":"user","content":"I can upload some photos. ","words":[{"word":"I ","start":42.645,"end":42.884997000000006},{"word":"can ","start":42.884997000000006,"end":43.045},{"word":"upload ","start":43.045,"end":43.365},{"word":"some ","start":43.365,"end":43.605000000000004},{"word":"photos. ","start":43.605000000000004,"end":43.845000000000006}]},{"role":"agent","content":"Perfect, that makes things quick and easy. After our call, you’ll get a text message with a secure link where you can upload several clear photos of your driveway from different angles. If possible, including a tape measure or something for size reference in a few photos helps us give a more accurate estimate.\n\nCan I get your name and the best phone number to send the upload link to?","words":[{"word":"Perfect, ","start":45.064,"end":45.40882763671875},{"word":"that ","start":45.40882763671875,"end":45.7536552734375},{"word":"makes ","start":45.7536552734375,"end":46.09848266601563},{"word":"things ","start":46.09848266601563,"end":46.443310302734375},{"word":"quick ","start":46.443310302734375,"end":46.78813793945312},{"word":"and ","start":46.78813793945312,"end":47.13296557617188},{"word":"easy. ","start":47.13296557617188,"end":47.477793212890624},{"word":"After ","start":47.4905,"end":47.83532763671875},{"word":"our ","start":47.83532763671875,"end":48.1801552734375},{"word":"call, ","start":48.1801552734375,"end":48.524982666015624},{"word":"you’ll ","start":48.524982666015624,"end":48.86981030273437},{"word":"get ","start":48.86981030273437,"end":49.21463793945313},{"word":"a ","start":49.21463793945313,"end":49.559465576171874},{"word":"text ","start":49.559465576171874,"end":49.90429321289062},{"word":"message ","start":49.90429321289062,"end":50.24912060546875},{"word":"with ","start":50.24912060546875,"end":50.5939482421875},{"word":"a ","start":50.5939482421875,"end":50.93877587890625},{"word":"secure ","start":50.93877587890625,"end":51.283603515625},{"word":"link ","start":51.283603515625,"end":51.62843115234375},{"word":"where ","start":51.62843115234375,"end":51.973258544921876},{"word":"you ","start":51.973258544921876,"end":52.31808618164062},{"word":"can ","start":52.31808618164062,"end":52.66291381835938},{"word":"upload ","start":52.66291381835938,"end":53.007741455078126},{"word":"several ","start":53.007741455078126,"end":53.35256884765625},{"word":"clear ","start":53.35256884765625,"end":53.697396484375},{"word":"photos ","start":53.54279736328125,"end":53.887625},{"word":"of ","start":53.54279736328125,"end":53.887625},{"word":"your ","start":53.54279736328125,"end":53.887625},{"word":"driveway ","start":53.54279736328125,"end":53.887625},{"word":"from ","start":53.54279736328125,"end":53.887625},{"word":"different ","start":53.54279736328125,"end":53.887625},{"word":"angles. ","start":53.54279736328125,"end":53.887625},{"word":"If ","start":53.887625,"end":54.23245263671875},{"word":"possible, ","start":54.23245263671875,"end":54.5772802734375},{"word":"including ","start":54.5772802734375,"end":54.92210766601563},{"word":"a ","start":54.92210766601563,"end":55.266935302734375},{"word":"tape ","start":55.266935302734375,"end":55.61176293945312},{"word":"measure ","start":55.61176293945312,"end":55.95659057617188},{"word":"or ","start":55.95659057617188,"end":56.301418212890624},{"word":"something ","start":56.301418212890624,"end":56.64624560546875},{"word":"for ","start":56.64624560546875,"end":56.9910732421875},{"word":"size ","start":56.9910732421875,"end":57.33590087890625},{"word":"reference ","start":57.33590087890625,"end":57.680728515625},{"word":"in ","start":57.680728515625,"end":58.02555615234375},{"word":"a ","start":58.02555615234375,"end":58.37038354492187},{"word":"few ","start":58.37038354492187,"end":58.715211181640626},{"word":"photos ","start":58.715211181640626,"end":59.060038818359374},{"word":"helps ","start":59.060038818359374,"end":59.40486645507813},{"word":"us ","start":59.40486645507813,"end":59.74969384765625},{"word":"give ","start":59.74969384765625,"end":60.094521484375},{"word":"a ","start":59.83542236328125,"end":60.18025},{"word":"more ","start":59.83542236328125,"end":60.18025},{"word":"accurate ","start":59.83542236328125,"end":60.18025},{"word":"estimate.","start":59.83542236328125,"end":60.18025},{"word":"\n\nCan ","start":60.18025,"end":60.52507763671875},{"word":"I ","start":60.52507763671875,"end":60.8699052734375},{"word":"get ","start":60.8699052734375,"end":61.21473266601563},{"word":"your ","start":61.21473266601563,"end":61.559560302734376},{"word":"name ","start":61.559560302734376,"end":61.90438793945312},{"word":"and ","start":61.90438793945312,"end":62.24921557617188},{"word":"the ","start":62.24921557617188,"end":62.594043212890625},{"word":"best ","start":62.594043212890625,"end":62.93887060546875},{"word":"phone ","start":62.93887060546875,"end":63.2836982421875},{"word":"number ","start":63.2836982421875,"end":63.62852587890625},{"word":"to ","start":63.434505859375,"end":63.779333251953126},{"word":"send ","start":63.434505859375,"end":63.779333251953126},{"word":"the ","start":63.434505859375,"end":63.779333251953126},{"word":"upload ","start":63.434505859375,"end":63.779333251953126},{"word":"link ","start":63.434505859375,"end":63.779333251953126},{"word":"to?","start":63.434505859375,"end":63.779333251953126}],"metadata":{"response_id":3}},{"role":"user","content":"It's very McCockner. ","words":[{"word":"It's ","start":65.115,"end":65.755},{"word":"very ","start":65.755,"end":66.155},{"word":"McCockner. ","start":66.835,"end":67.55499499999999}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number to send the upload link for your driveway photos?","words":[{"word":"Thanks, ","start":69.801,"end":70.14582763671875},{"word":"Barry. ","start":70.14582763671875,"end":70.4906552734375},{"word":"And ","start":70.60208325195312,"end":70.94691088867188},{"word":"what’s ","start":70.94691088867188,"end":71.29173852539063},{"word":"the ","start":71.29173852539063,"end":71.63656616210938},{"word":"best ","start":71.63656616210938,"end":71.98139379882812},{"word":"phone ","start":71.98139379882812,"end":72.32622119140625},{"word":"number ","start":72.32622119140625,"end":72.671048828125},{"word":"to ","start":72.671048828125,"end":73.01587646484376},{"word":"send ","start":73.01587646484376,"end":73.3607041015625},{"word":"the ","start":73.3607041015625,"end":73.70553149414063},{"word":"upload ","start":73.70553149414063,"end":74.05035913085938},{"word":"link ","start":74.05035913085938,"end":74.39518676757812},{"word":"for ","start":74.39518676757812,"end":74.74001440429687},{"word":"your ","start":74.74001440429687,"end":75.08484204101562},{"word":"driveway ","start":75.08484204101562,"end":75.42966943359374},{"word":"photos?","start":75.42966943359374,"end":75.7744970703125}],"metadata":{"response_id":4}},{"role":"user","content":"Nine four one eight two two seven six five seven. ","words":[{"word":"Nine ","start":78.365,"end":78.685},{"word":"four ","start":78.685,"end":79.005},{"word":"one ","start":79.005,"end":79.565005},{"word":"eight ","start":79.565005,"end":79.96500999999999},{"word":"two ","start":79.96500999999999,"end":80.28501},{"word":"two ","start":80.28501,"end":80.60500599999999},{"word":"seven ","start":81.265,"end":81.82499999999999},{"word":"six ","start":81.82499999999999,"end":82.38499999999999},{"word":"five ","start":82.38499999999999,"end":82.785},{"word":"seven. ","start":82.785,"end":83.10499999999999}]},{"role":"agent","content":"Thanks, Barry. And just to make sure we have everything, what’s the address where the driveway is located?","words":[{"word":"Thanks, ","start":84.247,"end":84.59182763671875},{"word":"Barry.","start":84.59182763671875,"end":84.9366552734375},{"word":" And ","start":85.04808325195313,"end":85.39291088867188},{"word":"just ","start":85.39291088867188,"end":85.73773852539063},{"word":"to ","start":85.73773852539063,"end":86.08256616210937},{"word":"make ","start":86.08256616210937,"end":86.42739379882812},{"word":"sure ","start":86.42739379882812,"end":86.77222119140625},{"word":"we ","start":86.77222119140625,"end":87.117048828125},{"word":"have ","start":87.117048828125,"end":87.46187646484375},{"word":"everything, ","start":87.46187646484375,"end":87.8067041015625},{"word":"what’s ","start":87.8067041015625,"end":88.15153149414063},{"word":"the ","start":88.15153149414063,"end":88.49635913085937},{"word":"address ","start":88.49635913085937,"end":88.84118676757812},{"word":"where ","start":88.84118676757812,"end":89.18601440429687},{"word":"the ","start":89.18601440429687,"end":89.53084204101563},{"word":"driveway ","start":89.53084204101563,"end":89.87566943359376},{"word":"is ","start":89.533005859375,"end":89.87783325195312},{"word":"located?","start":89.533005859375,"end":89.87783325195312}],"metadata":{"response_id":5}},{"role":"user","content":"Seventy eight seventy eight. Saddle Creek Trail. ","words":[{"word":"Seventy ","start":91.425006,"end":92.30499999999999},{"word":"eight ","start":92.30499999999999,"end":92.625},{"word":"seventy ","start":92.625,"end":93.10500599999999},{"word":"eight. ","start":93.10500599999999,"end":93.425006},{"word":"Saddle ","start":93.77499999999999,"end":94.175},{"word":"Creek ","start":94.175,"end":94.49499999999999},{"word":"Trail. ","start":94.49499999999999,"end":94.815}]},{"role":"agent","content":"Thanks for that. So, to confirm, you’d like an online estimate for paver sealing on your driveway at 7878 Saddle Creek Trail, and I’ll send the upload link to 941-822-7657. Is there anything else you’d like us to know about the project, or any specific timeline you have in mind?","words":[{"word":"Thanks ","start":96.144,"end":96.48882763671875},{"word":"for ","start":96.48882763671875,"end":96.8336552734375},{"word":"that. ","start":96.600255859375,"end":96.94508325195312},{"word":"So, ","start":96.94508325195312,"end":97.28991088867187},{"word":"to ","start":97.28991088867187,"end":97.63473852539063},{"word":"confirm, ","start":97.63473852539063,"end":97.97956616210938},{"word":"you’d ","start":97.97956616210938,"end":98.32439379882813},{"word":"like ","start":98.32439379882813,"end":98.66922119140625},{"word":"an ","start":98.66922119140625,"end":99.014048828125},{"word":"online ","start":99.014048828125,"end":99.35887646484375},{"word":"estimate ","start":99.35887646484375,"end":99.7037041015625},{"word":"for ","start":99.7037041015625,"end":100.04853149414062},{"word":"paver ","start":100.04853149414062,"end":100.39335913085938},{"word":"sealing ","start":100.39335913085938,"end":100.73818676757813},{"word":"on ","start":100.73818676757813,"end":101.08301440429688},{"word":"your ","start":101.08301440429688,"end":101.42784204101562},{"word":"driveway ","start":101.42784204101562,"end":101.77266943359375},{"word":"at ","start":101.77266943359375,"end":102.1174970703125},{"word":"7878 ","start":102.1174970703125,"end":102.46232470703124},{"word":"Saddle ","start":102.46232470703124,"end":102.80715234375},{"word":"Creek ","start":102.80715234375,"end":103.15197998046875},{"word":"Trail, ","start":103.15197998046875,"end":103.49680737304688},{"word":"and ","start":103.49680737304688,"end":103.84163500976562},{"word":"I’ll ","start":103.84163500976562,"end":104.18646264648437},{"word":"send ","start":104.18646264648437,"end":104.53129028320312},{"word":"the ","start":104.53129028320312,"end":104.87611791992188},{"word":"upload ","start":104.87611791992188,"end":105.2209453125},{"word":"link ","start":105.2209453125,"end":105.56577294921875},{"word":"to ","start":105.56577294921875,"end":105.9106005859375},{"word":"941-822-7657. ","start":105.9106005859375,"end":106.25542822265625},{"word":"Is ","start":112.93204174804687,"end":113.276869140625},{"word":"there ","start":113.276869140625,"end":113.62169677734374},{"word":"anything ","start":113.62169677734374,"end":113.9665244140625},{"word":"else ","start":113.9665244140625,"end":114.31135205078125},{"word":"you’d ","start":114.31135205078125,"end":114.6561796875},{"word":"like ","start":114.6561796875,"end":115.00100708007812},{"word":"us ","start":115.00100708007812,"end":115.34583471679687},{"word":"to ","start":115.34583471679687,"end":115.69066235351562},{"word":"know ","start":115.69066235351562,"end":116.03548999023438},{"word":"about ","start":116.03548999023438,"end":116.38031762695313},{"word":"the ","start":116.38031762695313,"end":116.72514501953125},{"word":"project, ","start":116.72514501953125,"end":117.06997265625},{"word":"or ","start":117.06997265625,"end":117.41480029296875},{"word":"any ","start":117.196380859375,"end":117.54120825195312},{"word":"specific ","start":117.196380859375,"end":117.54120825195312},{"word":"timeline ","start":117.196380859375,"end":117.54120825195312},{"word":"you ","start":117.196380859375,"end":117.54120825195312},{"word":"have ","start":117.196380859375,"end":117.54120825195312},{"word":"in ","start":117.196380859375,"end":117.54120825195312},{"word":"mind?","start":117.196380859375,"end":117.54120825195312}],"metadata":{"response_id":6}},{"role":"user","content":"No. That's it. ","words":[{"word":"No. ","start":118.625,"end":118.945},{"word":"That's ","start":118.945,"end":119.185},{"word":"it. ","start":119.185,"end":119.425}]},{"role":"agent","content":"Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":121.304,"end":121.64882763671875},{"word":"Barry. ","start":121.64882763671875,"end":121.9936552734375},{"word":"You’ll ","start":122.10508325195312,"end":122.44991088867188},{"word":"get ","start":122.44991088867188,"end":122.79473852539063},{"word":"a ","start":122.79473852539063,"end":123.13956616210938},{"word":"text ","start":123.13956616210938,"end":123.48439379882812},{"word":"message ","start":123.48439379882812,"end":123.82922119140625},{"word":"shortly ","start":123.82922119140625,"end":124.174048828125},{"word":"with ","start":124.174048828125,"end":124.51887646484376},{"word":"the ","start":124.51887646484376,"end":124.8637041015625},{"word":"upload ","start":124.8637041015625,"end":125.20853149414063},{"word":"link—just ","start":125.20853149414063,"end":125.55335913085938},{"word":"add ","start":125.55335913085938,"end":125.89818676757812},{"word":"several ","start":125.89818676757812,"end":126.24301440429687},{"word":"clear ","start":126.24301440429687,"end":126.58784204101562},{"word":"photos ","start":126.58784204101562,"end":126.93266943359374},{"word":"of ","start":126.93266943359374,"end":127.2774970703125},{"word":"your ","start":127.2774970703125,"end":127.62232470703125},{"word":"driveway, ","start":127.62232470703125,"end":127.96715234375},{"word":"and ","start":127.96715234375,"end":128.31197998046875},{"word":"if ","start":128.31197998046875,"end":128.6568073730469},{"word":"you ","start":128.6568073730469,"end":129.00163500976564},{"word":"can, ","start":129.00163500976564,"end":129.34646264648438},{"word":"include ","start":129.34646264648438,"end":129.69129028320313},{"word":"a ","start":129.69129028320313,"end":130.03611791992188},{"word":"tape ","start":130.03611791992188,"end":130.3809453125},{"word":"measure ","start":130.1194641113281,"end":130.46429174804686},{"word":"or ","start":130.1194641113281,"end":130.46429174804686},{"word":"something ","start":130.1194641113281,"end":130.46429174804686},{"word":"for ","start":130.1194641113281,"end":130.46429174804686},{"word":"size ","start":130.1194641113281,"end":130.46429174804686},{"word":"reference. ","start":130.1194641113281,"end":130.46429174804686},{"word":"The ","start":130.46429174804686,"end":130.809119140625},{"word":"more ","start":130.809119140625,"end":131.15394677734375},{"word":"details ","start":131.15394677734375,"end":131.4987744140625},{"word":"you ","start":131.4987744140625,"end":131.84360205078124},{"word":"provide, ","start":131.84360205078124,"end":132.1884296875},{"word":"the ","start":132.1884296875,"end":132.53325708007813},{"word":"more ","start":132.53325708007813,"end":132.87808471679688},{"word":"accurate ","start":132.87808471679688,"end":133.22291235351562},{"word":"your ","start":133.22291235351562,"end":133.56773999023437},{"word":"estimate ","start":133.56773999023437,"end":133.91256762695312},{"word":"will ","start":133.857880859375,"end":134.2027082519531},{"word":"be. ","start":133.857880859375,"end":134.2027082519531},{"word":"A ","start":134.2027082519531,"end":134.5475358886719},{"word":"member ","start":134.5475358886719,"end":134.89236352539064},{"word":"of ","start":134.89236352539064,"end":135.23719116210938},{"word":"the ","start":135.23719116210938,"end":135.58201879882813},{"word":"Instant ","start":135.58201879882813,"end":135.92684619140624},{"word":"Pavers ","start":135.92684619140624,"end":136.271673828125},{"word":"team ","start":136.271673828125,"end":136.61650146484374},{"word":"will ","start":136.61650146484374,"end":136.9613291015625},{"word":"review ","start":136.9613291015625,"end":137.30615649414062},{"word":"everything ","start":137.30615649414062,"end":137.65098413085937},{"word":"and ","start":137.65098413085937,"end":137.99581176757812},{"word":"follow ","start":137.99581176757812,"end":138.34063940429687},{"word":"up ","start":138.34063940429687,"end":138.6854670410156},{"word":"with ","start":138.6854670410156,"end":139.03029443359375},{"word":"you ","start":139.03029443359375,"end":139.3751220703125},{"word":"soon. ","start":139.3751220703125,"end":139.71994970703125},{"word":"Have ","start":140.01933325195313,"end":140.36416088867188},{"word":"a ","start":140.36416088867188,"end":140.70898852539062},{"word":"great ","start":140.47558911132813,"end":140.82041674804688},{"word":"day!","start":140.47558911132813,"end":140.82041674804688}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.281,"end":0.62582763671875},{"word":"you ","start":0.62582763671875,"end":0.9706552734375},{"word":"for ","start":0.9706552734375,"end":1.315482666015625},{"word":"calling ","start":1.315482666015625,"end":1.660310302734375},{"word":"Instant ","start":1.660310302734375,"end":2.005137939453125},{"word":"Pavers. ","start":2.005137939453125,"end":2.349965576171875},{"word":"This ","start":3.357666748046875,"end":3.702494140625},{"word":"is ","start":3.702494140625,"end":4.04732177734375},{"word":"Mac ","start":4.04732177734375,"end":4.3921494140625},{"word":"the ","start":4.3921494140625,"end":4.73697705078125},{"word":"Digital ","start":4.73697705078125,"end":5.0818046875},{"word":"Assistant. ","start":4.89367236328125,"end":5.2385},{"word":"How ","start":5.2385,"end":5.58332763671875},{"word":"may ","start":5.58332763671875,"end":5.9281552734375},{"word":"I ","start":5.9281552734375,"end":6.272982666015625},{"word":"help ","start":5.938589111328125,"end":6.283416748046875},{"word":"you?","start":5.938589111328125,"end":6.283416748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Looking to get a price on favor ceiling. ","words":[{"word":"Looking ","start":7.915,"end":8.475000000000001},{"word":"to ","start":8.475000000000001,"end":8.715000000000002},{"word":"get ","start":8.715000000000002,"end":8.875},{"word":"a ","start":8.875,"end":9.035001000000001},{"word":"price ","start":9.035001000000001,"end":9.195001000000001},{"word":"on ","start":9.345,"end":9.825000000000001},{"word":"favor ","start":9.825000000000001,"end":10.225000000000001},{"word":"ceiling. ","start":10.225000000000001,"end":10.545}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you interested in paver sealing for an existing area, like a driveway, patio, or pool deck? Could you tell me a bit more about the space you’d like sealed?","words":[{"word":"Thanks ","start":11.975,"end":12.31982763671875},{"word":"for ","start":12.31982763671875,"end":12.6646552734375},{"word":"reaching ","start":12.651839111328124,"end":12.996666748046875},{"word":"out.","start":12.651839111328124,"end":12.996666748046875},{"word":" Just ","start":12.996666748046875,"end":13.341494140625},{"word":"to ","start":13.341494140625,"end":13.68632177734375},{"word":"confirm, ","start":13.68632177734375,"end":14.0311494140625},{"word":"are ","start":14.0311494140625,"end":14.37597705078125},{"word":"you ","start":14.37597705078125,"end":14.7208046875},{"word":"interested ","start":14.7208046875,"end":15.065632080078124},{"word":"in ","start":15.065632080078124,"end":15.410459716796876},{"word":"paver ","start":15.410459716796876,"end":15.755287353515625},{"word":"sealing ","start":15.755287353515625,"end":16.100114990234374},{"word":"for ","start":16.100114990234374,"end":16.444942626953125},{"word":"an ","start":16.444942626953125,"end":16.78977001953125},{"word":"existing ","start":16.78977001953125,"end":17.13459765625},{"word":"area, ","start":17.13459765625,"end":17.47942529296875},{"word":"like ","start":17.47942529296875,"end":17.8242529296875},{"word":"a ","start":17.8242529296875,"end":18.16908056640625},{"word":"driveway, ","start":18.16908056640625,"end":18.513907958984376},{"word":"patio, ","start":18.513907958984376,"end":18.858735595703124},{"word":"or ","start":18.723880859375,"end":19.068708251953126},{"word":"pool ","start":18.723880859375,"end":19.068708251953126},{"word":"deck? ","start":18.723880859375,"end":19.068708251953126},{"word":"Could ","start":19.068708251953126,"end":19.413535888671873},{"word":"you ","start":19.413535888671873,"end":19.758363525390624},{"word":"tell ","start":19.758363525390624,"end":20.103191162109376},{"word":"me ","start":20.103191162109376,"end":20.448018798828127},{"word":"a ","start":20.448018798828127,"end":20.79284619140625},{"word":"bit ","start":20.79284619140625,"end":21.137673828125},{"word":"more ","start":21.137673828125,"end":21.48250146484375},{"word":"about ","start":21.48250146484375,"end":21.8273291015625},{"word":"the ","start":21.8273291015625,"end":22.172156494140626},{"word":"space ","start":22.172156494140626,"end":22.516984130859374},{"word":"you’d ","start":22.516984130859374,"end":22.861811767578125},{"word":"like ","start":22.682880859375,"end":23.027708251953126},{"word":"sealed?","start":22.682880859375,"end":23.027708251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. It's a driveway. ","words":[{"word":"Yes. ","start":25.095,"end":25.494999999999997},{"word":"It's ","start":25.494999999999997,"end":25.735},{"word":"a ","start":25.735,"end":25.815001},{"word":"driveway. ","start":25.815001,"end":26.135001}]},{"role":"agent","content":"All right, thanks for letting me know it’s your driveway. For paver sealing, we can usually provide an online estimate if you’re able to send us some photos of the area. Would you prefer to get an estimate by uploading photos, or would you rather schedule an on-site consultation?","words":[{"word":"All ","start":27.431,"end":27.77582763671875},{"word":"right, ","start":27.77582763671875,"end":28.1206552734375},{"word":"thanks ","start":28.1206552734375,"end":28.465482666015625},{"word":"for ","start":28.465482666015625,"end":28.810310302734376},{"word":"letting ","start":28.810310302734376,"end":29.155137939453127},{"word":"me ","start":29.155137939453127,"end":29.499965576171874},{"word":"know ","start":29.499965576171874,"end":29.844793212890625},{"word":"it’s ","start":29.51267236328125,"end":29.8575},{"word":"your ","start":29.51267236328125,"end":29.8575},{"word":"driveway. ","start":29.51267236328125,"end":29.8575},{"word":"For ","start":29.8575,"end":30.20232763671875},{"word":"paver ","start":30.20232763671875,"end":30.5471552734375},{"word":"sealing, ","start":30.5471552734375,"end":30.891982666015625},{"word":"we ","start":30.891982666015625,"end":31.236810302734376},{"word":"can ","start":31.236810302734376,"end":31.581637939453124},{"word":"usually ","start":31.581637939453124,"end":31.926465576171875},{"word":"provide ","start":31.926465576171875,"end":32.271293212890626},{"word":"an ","start":32.271293212890626,"end":32.61612060546875},{"word":"online ","start":32.61612060546875,"end":32.9609482421875},{"word":"estimate ","start":32.9609482421875,"end":33.30577587890625},{"word":"if ","start":33.30577587890625,"end":33.650603515625},{"word":"you’re ","start":33.650603515625,"end":33.99543115234375},{"word":"able ","start":33.99543115234375,"end":34.34025854492187},{"word":"to ","start":34.34025854492187,"end":34.68508618164063},{"word":"send ","start":34.68508618164063,"end":35.029913818359375},{"word":"us ","start":34.783589111328126,"end":35.128416748046874},{"word":"some ","start":34.783589111328126,"end":35.128416748046874},{"word":"photos ","start":34.783589111328126,"end":35.128416748046874},{"word":"of ","start":34.783589111328126,"end":35.128416748046874},{"word":"the ","start":34.783589111328126,"end":35.128416748046874},{"word":"area.","start":34.783589111328126,"end":35.128416748046874},{"word":" Would ","start":35.128416748046874,"end":35.473244140625},{"word":"you ","start":35.473244140625,"end":35.81807177734375},{"word":"prefer ","start":35.81807177734375,"end":36.1628994140625},{"word":"to ","start":36.1628994140625,"end":36.50772705078125},{"word":"get ","start":36.50772705078125,"end":36.8525546875},{"word":"an ","start":36.8525546875,"end":37.19738208007813},{"word":"estimate ","start":37.19738208007813,"end":37.542209716796876},{"word":"by ","start":37.542209716796876,"end":37.88703735351562},{"word":"uploading ","start":37.88703735351562,"end":38.23186499023438},{"word":"photos, ","start":38.23186499023438,"end":38.576692626953125},{"word":"or ","start":38.576692626953125,"end":38.92152001953125},{"word":"would ","start":38.92152001953125,"end":39.26634765625},{"word":"you ","start":39.26634765625,"end":39.61117529296875},{"word":"rather ","start":39.61117529296875,"end":39.9560029296875},{"word":"schedule ","start":39.9560029296875,"end":40.30083056640625},{"word":"an ","start":40.30083056640625,"end":40.64565795898437},{"word":"on-site ","start":40.460880859375,"end":40.80570825195313},{"word":"consultation?","start":40.460880859375,"end":40.80570825195313}],"metadata":{"response_id":2}},{"role":"user","content":"I can upload some photos. ","words":[{"word":"I ","start":42.645,"end":42.884997000000006},{"word":"can ","start":42.884997000000006,"end":43.045},{"word":"upload ","start":43.045,"end":43.365},{"word":"some ","start":43.365,"end":43.605000000000004},{"word":"photos. ","start":43.605000000000004,"end":43.845000000000006}]},{"role":"agent","content":"Perfect, that makes things quick and easy. After our call, you’ll get a text message with a secure link where you can upload several clear photos of your driveway from different angles. If possible, including a tape measure or something for size reference in a few photos helps us give a more accurate estimate.\n\nCan I get your name and the best phone number to send the upload link to?","words":[{"word":"Perfect, ","start":45.064,"end":45.40882763671875},{"word":"that ","start":45.40882763671875,"end":45.7536552734375},{"word":"makes ","start":45.7536552734375,"end":46.09848266601563},{"word":"things ","start":46.09848266601563,"end":46.443310302734375},{"word":"quick ","start":46.443310302734375,"end":46.78813793945312},{"word":"and ","start":46.78813793945312,"end":47.13296557617188},{"word":"easy. ","start":47.13296557617188,"end":47.477793212890624},{"word":"After ","start":47.4905,"end":47.83532763671875},{"word":"our ","start":47.83532763671875,"end":48.1801552734375},{"word":"call, ","start":48.1801552734375,"end":48.524982666015624},{"word":"you’ll ","start":48.524982666015624,"end":48.86981030273437},{"word":"get ","start":48.86981030273437,"end":49.21463793945313},{"word":"a ","start":49.21463793945313,"end":49.559465576171874},{"word":"text ","start":49.559465576171874,"end":49.90429321289062},{"word":"message ","start":49.90429321289062,"end":50.24912060546875},{"word":"with ","start":50.24912060546875,"end":50.5939482421875},{"word":"a ","start":50.5939482421875,"end":50.93877587890625},{"word":"secure ","start":50.93877587890625,"end":51.283603515625},{"word":"link ","start":51.283603515625,"end":51.62843115234375},{"word":"where ","start":51.62843115234375,"end":51.973258544921876},{"word":"you ","start":51.973258544921876,"end":52.31808618164062},{"word":"can ","start":52.31808618164062,"end":52.66291381835938},{"word":"upload ","start":52.66291381835938,"end":53.007741455078126},{"word":"several ","start":53.007741455078126,"end":53.35256884765625},{"word":"clear ","start":53.35256884765625,"end":53.697396484375},{"word":"photos ","start":53.54279736328125,"end":53.887625},{"word":"of ","start":53.54279736328125,"end":53.887625},{"word":"your ","start":53.54279736328125,"end":53.887625},{"word":"driveway ","start":53.54279736328125,"end":53.887625},{"word":"from ","start":53.54279736328125,"end":53.887625},{"word":"different ","start":53.54279736328125,"end":53.887625},{"word":"angles. ","start":53.54279736328125,"end":53.887625},{"word":"If ","start":53.887625,"end":54.23245263671875},{"word":"possible, ","start":54.23245263671875,"end":54.5772802734375},{"word":"including ","start":54.5772802734375,"end":54.92210766601563},{"word":"a ","start":54.92210766601563,"end":55.266935302734375},{"word":"tape ","start":55.266935302734375,"end":55.61176293945312},{"word":"measure ","start":55.61176293945312,"end":55.95659057617188},{"word":"or ","start":55.95659057617188,"end":56.301418212890624},{"word":"something ","start":56.301418212890624,"end":56.64624560546875},{"word":"for ","start":56.64624560546875,"end":56.9910732421875},{"word":"size ","start":56.9910732421875,"end":57.33590087890625},{"word":"reference ","start":57.33590087890625,"end":57.680728515625},{"word":"in ","start":57.680728515625,"end":58.02555615234375},{"word":"a ","start":58.02555615234375,"end":58.37038354492187},{"word":"few ","start":58.37038354492187,"end":58.715211181640626},{"word":"photos ","start":58.715211181640626,"end":59.060038818359374},{"word":"helps ","start":59.060038818359374,"end":59.40486645507813},{"word":"us ","start":59.40486645507813,"end":59.74969384765625},{"word":"give ","start":59.74969384765625,"end":60.094521484375},{"word":"a ","start":59.83542236328125,"end":60.18025},{"word":"more ","start":59.83542236328125,"end":60.18025},{"word":"accurate ","start":59.83542236328125,"end":60.18025},{"word":"estimate.","start":59.83542236328125,"end":60.18025},{"word":"\n\nCan ","start":60.18025,"end":60.52507763671875},{"word":"I ","start":60.52507763671875,"end":60.8699052734375},{"word":"get ","start":60.8699052734375,"end":61.21473266601563},{"word":"your ","start":61.21473266601563,"end":61.559560302734376},{"word":"name ","start":61.559560302734376,"end":61.90438793945312},{"word":"and ","start":61.90438793945312,"end":62.24921557617188},{"word":"the ","start":62.24921557617188,"end":62.594043212890625},{"word":"best ","start":62.594043212890625,"end":62.93887060546875},{"word":"phone ","start":62.93887060546875,"end":63.2836982421875},{"word":"number ","start":63.2836982421875,"end":63.62852587890625},{"word":"to ","start":63.434505859375,"end":63.779333251953126},{"word":"send ","start":63.434505859375,"end":63.779333251953126},{"word":"the ","start":63.434505859375,"end":63.779333251953126},{"word":"upload ","start":63.434505859375,"end":63.779333251953126},{"word":"link ","start":63.434505859375,"end":63.779333251953126},{"word":"to?","start":63.434505859375,"end":63.779333251953126}],"metadata":{"response_id":3}},{"role":"user","content":"It's very McCockner. ","words":[{"word":"It's ","start":65.115,"end":65.755},{"word":"very ","start":65.755,"end":66.155},{"word":"McCockner. ","start":66.835,"end":67.55499499999999}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number to send the upload link for your driveway photos?","words":[{"word":"Thanks, ","start":69.801,"end":70.14582763671875},{"word":"Barry. ","start":70.14582763671875,"end":70.4906552734375},{"word":"And ","start":70.60208325195312,"end":70.94691088867188},{"word":"what’s ","start":70.94691088867188,"end":71.29173852539063},{"word":"the ","start":71.29173852539063,"end":71.63656616210938},{"word":"best ","start":71.63656616210938,"end":71.98139379882812},{"word":"phone ","start":71.98139379882812,"end":72.32622119140625},{"word":"number ","start":72.32622119140625,"end":72.671048828125},{"word":"to ","start":72.671048828125,"end":73.01587646484376},{"word":"send ","start":73.01587646484376,"end":73.3607041015625},{"word":"the ","start":73.3607041015625,"end":73.70553149414063},{"word":"upload ","start":73.70553149414063,"end":74.05035913085938},{"word":"link ","start":74.05035913085938,"end":74.39518676757812},{"word":"for ","start":74.39518676757812,"end":74.74001440429687},{"word":"your ","start":74.74001440429687,"end":75.08484204101562},{"word":"driveway ","start":75.08484204101562,"end":75.42966943359374},{"word":"photos?","start":75.42966943359374,"end":75.7744970703125}],"metadata":{"response_id":4}},{"role":"user","content":"Nine four one eight two two seven six five seven. ","words":[{"word":"Nine ","start":78.365,"end":78.685},{"word":"four ","start":78.685,"end":79.005},{"word":"one ","start":79.005,"end":79.565005},{"word":"eight ","start":79.565005,"end":79.96500999999999},{"word":"two ","start":79.96500999999999,"end":80.28501},{"word":"two ","start":80.28501,"end":80.60500599999999},{"word":"seven ","start":81.265,"end":81.82499999999999},{"word":"six ","start":81.82499999999999,"end":82.38499999999999},{"word":"five ","start":82.38499999999999,"end":82.785},{"word":"seven. ","start":82.785,"end":83.10499999999999}]},{"role":"agent","content":"Thanks, Barry. And just to make sure we have everything, what’s the address where the driveway is located?","words":[{"word":"Thanks, ","start":84.247,"end":84.59182763671875},{"word":"Barry.","start":84.59182763671875,"end":84.9366552734375},{"word":" And ","start":85.04808325195313,"end":85.39291088867188},{"word":"just ","start":85.39291088867188,"end":85.73773852539063},{"word":"to ","start":85.73773852539063,"end":86.08256616210937},{"word":"make ","start":86.08256616210937,"end":86.42739379882812},{"word":"sure ","start":86.42739379882812,"end":86.77222119140625},{"word":"we ","start":86.77222119140625,"end":87.117048828125},{"word":"have ","start":87.117048828125,"end":87.46187646484375},{"word":"everything, ","start":87.46187646484375,"end":87.8067041015625},{"word":"what’s ","start":87.8067041015625,"end":88.15153149414063},{"word":"the ","start":88.15153149414063,"end":88.49635913085937},{"word":"address ","start":88.49635913085937,"end":88.84118676757812},{"word":"where ","start":88.84118676757812,"end":89.18601440429687},{"word":"the ","start":89.18601440429687,"end":89.53084204101563},{"word":"driveway ","start":89.53084204101563,"end":89.87566943359376},{"word":"is ","start":89.533005859375,"end":89.87783325195312},{"word":"located?","start":89.533005859375,"end":89.87783325195312}],"metadata":{"response_id":5}},{"role":"user","content":"Seventy eight seventy eight. Saddle Creek Trail. ","words":[{"word":"Seventy ","start":91.425006,"end":92.30499999999999},{"word":"eight ","start":92.30499999999999,"end":92.625},{"word":"seventy ","start":92.625,"end":93.10500599999999},{"word":"eight. ","start":93.10500599999999,"end":93.425006},{"word":"Saddle ","start":93.77499999999999,"end":94.175},{"word":"Creek ","start":94.175,"end":94.49499999999999},{"word":"Trail. ","start":94.49499999999999,"end":94.815}]},{"role":"agent","content":"Thanks for that. So, to confirm, you’d like an online estimate for paver sealing on your driveway at 7878 Saddle Creek Trail, and I’ll send the upload link to 941-822-7657. Is there anything else you’d like us to know about the project, or any specific timeline you have in mind?","words":[{"word":"Thanks ","start":96.144,"end":96.48882763671875},{"word":"for ","start":96.48882763671875,"end":96.8336552734375},{"word":"that. ","start":96.600255859375,"end":96.94508325195312},{"word":"So, ","start":96.94508325195312,"end":97.28991088867187},{"word":"to ","start":97.28991088867187,"end":97.63473852539063},{"word":"confirm, ","start":97.63473852539063,"end":97.97956616210938},{"word":"you’d ","start":97.97956616210938,"end":98.32439379882813},{"word":"like ","start":98.32439379882813,"end":98.66922119140625},{"word":"an ","start":98.66922119140625,"end":99.014048828125},{"word":"online ","start":99.014048828125,"end":99.35887646484375},{"word":"estimate ","start":99.35887646484375,"end":99.7037041015625},{"word":"for ","start":99.7037041015625,"end":100.04853149414062},{"word":"paver ","start":100.04853149414062,"end":100.39335913085938},{"word":"sealing ","start":100.39335913085938,"end":100.73818676757813},{"word":"on ","start":100.73818676757813,"end":101.08301440429688},{"word":"your ","start":101.08301440429688,"end":101.42784204101562},{"word":"driveway ","start":101.42784204101562,"end":101.77266943359375},{"word":"at ","start":101.77266943359375,"end":102.1174970703125},{"word":"7878 ","start":102.1174970703125,"end":102.46232470703124},{"word":"Saddle ","start":102.46232470703124,"end":102.80715234375},{"word":"Creek ","start":102.80715234375,"end":103.15197998046875},{"word":"Trail, ","start":103.15197998046875,"end":103.49680737304688},{"word":"and ","start":103.49680737304688,"end":103.84163500976562},{"word":"I’ll ","start":103.84163500976562,"end":104.18646264648437},{"word":"send ","start":104.18646264648437,"end":104.53129028320312},{"word":"the ","start":104.53129028320312,"end":104.87611791992188},{"word":"upload ","start":104.87611791992188,"end":105.2209453125},{"word":"link ","start":105.2209453125,"end":105.56577294921875},{"word":"to ","start":105.56577294921875,"end":105.9106005859375},{"word":"941-822-7657. ","start":105.9106005859375,"end":106.25542822265625},{"word":"Is ","start":112.93204174804687,"end":113.276869140625},{"word":"there ","start":113.276869140625,"end":113.62169677734374},{"word":"anything ","start":113.62169677734374,"end":113.9665244140625},{"word":"else ","start":113.9665244140625,"end":114.31135205078125},{"word":"you’d ","start":114.31135205078125,"end":114.6561796875},{"word":"like ","start":114.6561796875,"end":115.00100708007812},{"word":"us ","start":115.00100708007812,"end":115.34583471679687},{"word":"to ","start":115.34583471679687,"end":115.69066235351562},{"word":"know ","start":115.69066235351562,"end":116.03548999023438},{"word":"about ","start":116.03548999023438,"end":116.38031762695313},{"word":"the ","start":116.38031762695313,"end":116.72514501953125},{"word":"project, ","start":116.72514501953125,"end":117.06997265625},{"word":"or ","start":117.06997265625,"end":117.41480029296875},{"word":"any ","start":117.196380859375,"end":117.54120825195312},{"word":"specific ","start":117.196380859375,"end":117.54120825195312},{"word":"timeline ","start":117.196380859375,"end":117.54120825195312},{"word":"you ","start":117.196380859375,"end":117.54120825195312},{"word":"have ","start":117.196380859375,"end":117.54120825195312},{"word":"in ","start":117.196380859375,"end":117.54120825195312},{"word":"mind?","start":117.196380859375,"end":117.54120825195312}],"metadata":{"response_id":6}},{"role":"user","content":"No. That's it. ","words":[{"word":"No. ","start":118.625,"end":118.945},{"word":"That's ","start":118.945,"end":119.185},{"word":"it. ","start":119.185,"end":119.425}]},{"role":"agent","content":"Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":121.304,"end":121.64882763671875},{"word":"Barry. ","start":121.64882763671875,"end":121.9936552734375},{"word":"You’ll ","start":122.10508325195312,"end":122.44991088867188},{"word":"get ","start":122.44991088867188,"end":122.79473852539063},{"word":"a ","start":122.79473852539063,"end":123.13956616210938},{"word":"text ","start":123.13956616210938,"end":123.48439379882812},{"word":"message ","start":123.48439379882812,"end":123.82922119140625},{"word":"shortly ","start":123.82922119140625,"end":124.174048828125},{"word":"with ","start":124.174048828125,"end":124.51887646484376},{"word":"the ","start":124.51887646484376,"end":124.8637041015625},{"word":"upload ","start":124.8637041015625,"end":125.20853149414063},{"word":"link—just ","start":125.20853149414063,"end":125.55335913085938},{"word":"add ","start":125.55335913085938,"end":125.89818676757812},{"word":"several ","start":125.89818676757812,"end":126.24301440429687},{"word":"clear ","start":126.24301440429687,"end":126.58784204101562},{"word":"photos ","start":126.58784204101562,"end":126.93266943359374},{"word":"of ","start":126.93266943359374,"end":127.2774970703125},{"word":"your ","start":127.2774970703125,"end":127.62232470703125},{"word":"driveway, ","start":127.62232470703125,"end":127.96715234375},{"word":"and ","start":127.96715234375,"end":128.31197998046875},{"word":"if ","start":128.31197998046875,"end":128.6568073730469},{"word":"you ","start":128.6568073730469,"end":129.00163500976564},{"word":"can, ","start":129.00163500976564,"end":129.34646264648438},{"word":"include ","start":129.34646264648438,"end":129.69129028320313},{"word":"a ","start":129.69129028320313,"end":130.03611791992188},{"word":"tape ","start":130.03611791992188,"end":130.3809453125},{"word":"measure ","start":130.1194641113281,"end":130.46429174804686},{"word":"or ","start":130.1194641113281,"end":130.46429174804686},{"word":"something ","start":130.1194641113281,"end":130.46429174804686},{"word":"for ","start":130.1194641113281,"end":130.46429174804686},{"word":"size ","start":130.1194641113281,"end":130.46429174804686},{"word":"reference. ","start":130.1194641113281,"end":130.46429174804686},{"word":"The ","start":130.46429174804686,"end":130.809119140625},{"word":"more ","start":130.809119140625,"end":131.15394677734375},{"word":"details ","start":131.15394677734375,"end":131.4987744140625},{"word":"you ","start":131.4987744140625,"end":131.84360205078124},{"word":"provide, ","start":131.84360205078124,"end":132.1884296875},{"word":"the ","start":132.1884296875,"end":132.53325708007813},{"word":"more ","start":132.53325708007813,"end":132.87808471679688},{"word":"accurate ","start":132.87808471679688,"end":133.22291235351562},{"word":"your ","start":133.22291235351562,"end":133.56773999023437},{"word":"estimate ","start":133.56773999023437,"end":133.91256762695312},{"word":"will ","start":133.857880859375,"end":134.2027082519531},{"word":"be. ","start":133.857880859375,"end":134.2027082519531},{"word":"A ","start":134.2027082519531,"end":134.5475358886719},{"word":"member ","start":134.5475358886719,"end":134.89236352539064},{"word":"of ","start":134.89236352539064,"end":135.23719116210938},{"word":"the ","start":135.23719116210938,"end":135.58201879882813},{"word":"Instant ","start":135.58201879882813,"end":135.92684619140624},{"word":"Pavers ","start":135.92684619140624,"end":136.271673828125},{"word":"team ","start":136.271673828125,"end":136.61650146484374},{"word":"will ","start":136.61650146484374,"end":136.9613291015625},{"word":"review ","start":136.9613291015625,"end":137.30615649414062},{"word":"everything ","start":137.30615649414062,"end":137.65098413085937},{"word":"and ","start":137.65098413085937,"end":137.99581176757812},{"word":"follow ","start":137.99581176757812,"end":138.34063940429687},{"word":"up ","start":138.34063940429687,"end":138.6854670410156},{"word":"with ","start":138.6854670410156,"end":139.03029443359375},{"word":"you ","start":139.03029443359375,"end":139.3751220703125},{"word":"soon. ","start":139.3751220703125,"end":139.71994970703125},{"word":"Have ","start":140.01933325195313,"end":140.36416088867188},{"word":"a ","start":140.36416088867188,"end":140.70898852539062},{"word":"great ","start":140.47558911132813,"end":140.82041674804688},{"word":"day!","start":140.47558911132813,"end":140.82041674804688}],"metadata":{"response_id":9}},{"role":"tool_call_invocation","tool_call_id":"21658ba425b6c981","name":"end_call","arguments":"{\"execution_message\":\"Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\"}","time_sec":140.857,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9ee73fd3f9dcd4e34220d90bafe6fc5a28fbac51dad2482bc7cfb8609df1aa0e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9ee73fd3f9dcd4e34220d90bafe6fc5a28fbac51dad2482bc7cfb8609df1aa0e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9ee73fd3f9dcd4e34220d90bafe6fc5a28fbac51dad2482bc7cfb8609df1aa0e/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":735.5,"p90":1139,"p95":1212.5,"p99":1271.3,"min":2,"max":1286,"num":8,"sum":6044,"values":[2,1076,758,842,680,687,713,1286]},"e2e":{"p50":1329,"p90":2025.8019531250002,"p95":2135.9034179687496,"p99":2223.9845898437497,"min":1142,"max":2246.0048828125,"num":7,"sum":10541.00390625,"values":[1430,1295.9990234375,1219,2246.0048828125,1142,1329,1879]},"tts":{"p50":183.5,"p90":249.29999999999998,"p95":263.65,"p99":275.13,"min":142,"max":278,"num":8,"sum":1560,"values":[278,180,187,202,237,180,154,142]},"asr":{"p50":234,"p90":380.20000000000005,"p95":409.5999999999999,"p99":433.11999999999995,"min":79,"max":439,"num":7,"sum":1644,"values":[152,341,145,79,254,234,439]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.9250047},{"product":"platform_tts","unit_price":0.025,"cost":3.525},{"product":"gpt_4_1","unit_price":0.075,"cost":10.575},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":141,"total_duration_unit_price":0.1916667,"combined_cost":28.5250047},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397,1458,1532,1625,1666,1708,1750,1791,1747],"average":1630.4444444444443,"num_requests":9},"tool_calls":[{"tool_call_id":"21658ba425b6c981","name":"end_call","type":"end_call","start_time_sec":140.857}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780535436372}

2026-06-03T19:10:39-06:00
{"event":"call_analyzed","call":{"call_id":"call_035586c8f739127af9ff47c37e0","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780535295512,"end_timestamp":1780535436372,"duration_ms":140860,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Looking to get a price on favor ceiling. \nAgent: Thanks for reaching out. Just to confirm, are you interested in paver sealing for an existing area, like a driveway, patio, or pool deck? Could you tell me a bit more about the space you’d like sealed?\nUser: Yes. It's a driveway. \nAgent: All right, thanks for letting me know it’s your driveway. For paver sealing, we can usually provide an online estimate if you’re able to send us some photos of the area. Would you prefer to get an estimate by uploading photos, or would you rather schedule an on-site consultation?\nUser: I can upload some photos. \nAgent: Perfect, that makes things quick and easy. After our call, you’ll get a text message with a secure link where you can upload several clear photos of your driveway from different angles. If possible, including a tape measure or something for size reference in a few photos helps us give a more accurate estimate.\n\nCan I get your name and the best phone number to send the upload link to?\nUser: It's very McCockner. \nAgent: Thanks, Barry. And what’s the best phone number to send the upload link for your driveway photos?\nUser: Nine four one eight two two seven six five seven. \nAgent: Thanks, Barry. And just to make sure we have everything, what’s the address where the driveway is located?\nUser: Seventy eight seventy eight. Saddle Creek Trail. \nAgent: Thanks for that. So, to confirm, you’d like an online estimate for paver sealing on your driveway at 7878 Saddle Creek Trail, and I’ll send the upload link to 941-822-7657. Is there anything else you’d like us to know about the project, or any specific timeline you have in mind?\nUser: No. That's it. \nAgent: Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.281,"end":0.62582763671875},{"word":"you ","start":0.62582763671875,"end":0.9706552734375},{"word":"for ","start":0.9706552734375,"end":1.315482666015625},{"word":"calling ","start":1.315482666015625,"end":1.660310302734375},{"word":"Instant ","start":1.660310302734375,"end":2.005137939453125},{"word":"Pavers. ","start":2.005137939453125,"end":2.349965576171875},{"word":"This ","start":3.357666748046875,"end":3.702494140625},{"word":"is ","start":3.702494140625,"end":4.04732177734375},{"word":"Mac ","start":4.04732177734375,"end":4.3921494140625},{"word":"the ","start":4.3921494140625,"end":4.73697705078125},{"word":"Digital ","start":4.73697705078125,"end":5.0818046875},{"word":"Assistant. ","start":4.89367236328125,"end":5.2385},{"word":"How ","start":5.2385,"end":5.58332763671875},{"word":"may ","start":5.58332763671875,"end":5.9281552734375},{"word":"I ","start":5.9281552734375,"end":6.272982666015625},{"word":"help ","start":5.938589111328125,"end":6.283416748046875},{"word":"you?","start":5.938589111328125,"end":6.283416748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Looking to get a price on favor ceiling. ","words":[{"word":"Looking ","start":7.915,"end":8.475000000000001},{"word":"to ","start":8.475000000000001,"end":8.715000000000002},{"word":"get ","start":8.715000000000002,"end":8.875},{"word":"a ","start":8.875,"end":9.035001000000001},{"word":"price ","start":9.035001000000001,"end":9.195001000000001},{"word":"on ","start":9.345,"end":9.825000000000001},{"word":"favor ","start":9.825000000000001,"end":10.225000000000001},{"word":"ceiling. ","start":10.225000000000001,"end":10.545}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you interested in paver sealing for an existing area, like a driveway, patio, or pool deck? Could you tell me a bit more about the space you’d like sealed?","words":[{"word":"Thanks ","start":11.975,"end":12.31982763671875},{"word":"for ","start":12.31982763671875,"end":12.6646552734375},{"word":"reaching ","start":12.651839111328124,"end":12.996666748046875},{"word":"out.","start":12.651839111328124,"end":12.996666748046875},{"word":" Just ","start":12.996666748046875,"end":13.341494140625},{"word":"to ","start":13.341494140625,"end":13.68632177734375},{"word":"confirm, ","start":13.68632177734375,"end":14.0311494140625},{"word":"are ","start":14.0311494140625,"end":14.37597705078125},{"word":"you ","start":14.37597705078125,"end":14.7208046875},{"word":"interested ","start":14.7208046875,"end":15.065632080078124},{"word":"in ","start":15.065632080078124,"end":15.410459716796876},{"word":"paver ","start":15.410459716796876,"end":15.755287353515625},{"word":"sealing ","start":15.755287353515625,"end":16.100114990234374},{"word":"for ","start":16.100114990234374,"end":16.444942626953125},{"word":"an ","start":16.444942626953125,"end":16.78977001953125},{"word":"existing ","start":16.78977001953125,"end":17.13459765625},{"word":"area, ","start":17.13459765625,"end":17.47942529296875},{"word":"like ","start":17.47942529296875,"end":17.8242529296875},{"word":"a ","start":17.8242529296875,"end":18.16908056640625},{"word":"driveway, ","start":18.16908056640625,"end":18.513907958984376},{"word":"patio, ","start":18.513907958984376,"end":18.858735595703124},{"word":"or ","start":18.723880859375,"end":19.068708251953126},{"word":"pool ","start":18.723880859375,"end":19.068708251953126},{"word":"deck? ","start":18.723880859375,"end":19.068708251953126},{"word":"Could ","start":19.068708251953126,"end":19.413535888671873},{"word":"you ","start":19.413535888671873,"end":19.758363525390624},{"word":"tell ","start":19.758363525390624,"end":20.103191162109376},{"word":"me ","start":20.103191162109376,"end":20.448018798828127},{"word":"a ","start":20.448018798828127,"end":20.79284619140625},{"word":"bit ","start":20.79284619140625,"end":21.137673828125},{"word":"more ","start":21.137673828125,"end":21.48250146484375},{"word":"about ","start":21.48250146484375,"end":21.8273291015625},{"word":"the ","start":21.8273291015625,"end":22.172156494140626},{"word":"space ","start":22.172156494140626,"end":22.516984130859374},{"word":"you’d ","start":22.516984130859374,"end":22.861811767578125},{"word":"like ","start":22.682880859375,"end":23.027708251953126},{"word":"sealed?","start":22.682880859375,"end":23.027708251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. It's a driveway. ","words":[{"word":"Yes. ","start":25.095,"end":25.494999999999997},{"word":"It's ","start":25.494999999999997,"end":25.735},{"word":"a ","start":25.735,"end":25.815001},{"word":"driveway. ","start":25.815001,"end":26.135001}]},{"role":"agent","content":"All right, thanks for letting me know it’s your driveway. For paver sealing, we can usually provide an online estimate if you’re able to send us some photos of the area. Would you prefer to get an estimate by uploading photos, or would you rather schedule an on-site consultation?","words":[{"word":"All ","start":27.431,"end":27.77582763671875},{"word":"right, ","start":27.77582763671875,"end":28.1206552734375},{"word":"thanks ","start":28.1206552734375,"end":28.465482666015625},{"word":"for ","start":28.465482666015625,"end":28.810310302734376},{"word":"letting ","start":28.810310302734376,"end":29.155137939453127},{"word":"me ","start":29.155137939453127,"end":29.499965576171874},{"word":"know ","start":29.499965576171874,"end":29.844793212890625},{"word":"it’s ","start":29.51267236328125,"end":29.8575},{"word":"your ","start":29.51267236328125,"end":29.8575},{"word":"driveway. ","start":29.51267236328125,"end":29.8575},{"word":"For ","start":29.8575,"end":30.20232763671875},{"word":"paver ","start":30.20232763671875,"end":30.5471552734375},{"word":"sealing, ","start":30.5471552734375,"end":30.891982666015625},{"word":"we ","start":30.891982666015625,"end":31.236810302734376},{"word":"can ","start":31.236810302734376,"end":31.581637939453124},{"word":"usually ","start":31.581637939453124,"end":31.926465576171875},{"word":"provide ","start":31.926465576171875,"end":32.271293212890626},{"word":"an ","start":32.271293212890626,"end":32.61612060546875},{"word":"online ","start":32.61612060546875,"end":32.9609482421875},{"word":"estimate ","start":32.9609482421875,"end":33.30577587890625},{"word":"if ","start":33.30577587890625,"end":33.650603515625},{"word":"you’re ","start":33.650603515625,"end":33.99543115234375},{"word":"able ","start":33.99543115234375,"end":34.34025854492187},{"word":"to ","start":34.34025854492187,"end":34.68508618164063},{"word":"send ","start":34.68508618164063,"end":35.029913818359375},{"word":"us ","start":34.783589111328126,"end":35.128416748046874},{"word":"some ","start":34.783589111328126,"end":35.128416748046874},{"word":"photos ","start":34.783589111328126,"end":35.128416748046874},{"word":"of ","start":34.783589111328126,"end":35.128416748046874},{"word":"the ","start":34.783589111328126,"end":35.128416748046874},{"word":"area.","start":34.783589111328126,"end":35.128416748046874},{"word":" Would ","start":35.128416748046874,"end":35.473244140625},{"word":"you ","start":35.473244140625,"end":35.81807177734375},{"word":"prefer ","start":35.81807177734375,"end":36.1628994140625},{"word":"to ","start":36.1628994140625,"end":36.50772705078125},{"word":"get ","start":36.50772705078125,"end":36.8525546875},{"word":"an ","start":36.8525546875,"end":37.19738208007813},{"word":"estimate ","start":37.19738208007813,"end":37.542209716796876},{"word":"by ","start":37.542209716796876,"end":37.88703735351562},{"word":"uploading ","start":37.88703735351562,"end":38.23186499023438},{"word":"photos, ","start":38.23186499023438,"end":38.576692626953125},{"word":"or ","start":38.576692626953125,"end":38.92152001953125},{"word":"would ","start":38.92152001953125,"end":39.26634765625},{"word":"you ","start":39.26634765625,"end":39.61117529296875},{"word":"rather ","start":39.61117529296875,"end":39.9560029296875},{"word":"schedule ","start":39.9560029296875,"end":40.30083056640625},{"word":"an ","start":40.30083056640625,"end":40.64565795898437},{"word":"on-site ","start":40.460880859375,"end":40.80570825195313},{"word":"consultation?","start":40.460880859375,"end":40.80570825195313}],"metadata":{"response_id":2}},{"role":"user","content":"I can upload some photos. ","words":[{"word":"I ","start":42.645,"end":42.884997000000006},{"word":"can ","start":42.884997000000006,"end":43.045},{"word":"upload ","start":43.045,"end":43.365},{"word":"some ","start":43.365,"end":43.605000000000004},{"word":"photos. ","start":43.605000000000004,"end":43.845000000000006}]},{"role":"agent","content":"Perfect, that makes things quick and easy. After our call, you’ll get a text message with a secure link where you can upload several clear photos of your driveway from different angles. If possible, including a tape measure or something for size reference in a few photos helps us give a more accurate estimate.\n\nCan I get your name and the best phone number to send the upload link to?","words":[{"word":"Perfect, ","start":45.064,"end":45.40882763671875},{"word":"that ","start":45.40882763671875,"end":45.7536552734375},{"word":"makes ","start":45.7536552734375,"end":46.09848266601563},{"word":"things ","start":46.09848266601563,"end":46.443310302734375},{"word":"quick ","start":46.443310302734375,"end":46.78813793945312},{"word":"and ","start":46.78813793945312,"end":47.13296557617188},{"word":"easy. ","start":47.13296557617188,"end":47.477793212890624},{"word":"After ","start":47.4905,"end":47.83532763671875},{"word":"our ","start":47.83532763671875,"end":48.1801552734375},{"word":"call, ","start":48.1801552734375,"end":48.524982666015624},{"word":"you’ll ","start":48.524982666015624,"end":48.86981030273437},{"word":"get ","start":48.86981030273437,"end":49.21463793945313},{"word":"a ","start":49.21463793945313,"end":49.559465576171874},{"word":"text ","start":49.559465576171874,"end":49.90429321289062},{"word":"message ","start":49.90429321289062,"end":50.24912060546875},{"word":"with ","start":50.24912060546875,"end":50.5939482421875},{"word":"a ","start":50.5939482421875,"end":50.93877587890625},{"word":"secure ","start":50.93877587890625,"end":51.283603515625},{"word":"link ","start":51.283603515625,"end":51.62843115234375},{"word":"where ","start":51.62843115234375,"end":51.973258544921876},{"word":"you ","start":51.973258544921876,"end":52.31808618164062},{"word":"can ","start":52.31808618164062,"end":52.66291381835938},{"word":"upload ","start":52.66291381835938,"end":53.007741455078126},{"word":"several ","start":53.007741455078126,"end":53.35256884765625},{"word":"clear ","start":53.35256884765625,"end":53.697396484375},{"word":"photos ","start":53.54279736328125,"end":53.887625},{"word":"of ","start":53.54279736328125,"end":53.887625},{"word":"your ","start":53.54279736328125,"end":53.887625},{"word":"driveway ","start":53.54279736328125,"end":53.887625},{"word":"from ","start":53.54279736328125,"end":53.887625},{"word":"different ","start":53.54279736328125,"end":53.887625},{"word":"angles. ","start":53.54279736328125,"end":53.887625},{"word":"If ","start":53.887625,"end":54.23245263671875},{"word":"possible, ","start":54.23245263671875,"end":54.5772802734375},{"word":"including ","start":54.5772802734375,"end":54.92210766601563},{"word":"a ","start":54.92210766601563,"end":55.266935302734375},{"word":"tape ","start":55.266935302734375,"end":55.61176293945312},{"word":"measure ","start":55.61176293945312,"end":55.95659057617188},{"word":"or ","start":55.95659057617188,"end":56.301418212890624},{"word":"something ","start":56.301418212890624,"end":56.64624560546875},{"word":"for ","start":56.64624560546875,"end":56.9910732421875},{"word":"size ","start":56.9910732421875,"end":57.33590087890625},{"word":"reference ","start":57.33590087890625,"end":57.680728515625},{"word":"in ","start":57.680728515625,"end":58.02555615234375},{"word":"a ","start":58.02555615234375,"end":58.37038354492187},{"word":"few ","start":58.37038354492187,"end":58.715211181640626},{"word":"photos ","start":58.715211181640626,"end":59.060038818359374},{"word":"helps ","start":59.060038818359374,"end":59.40486645507813},{"word":"us ","start":59.40486645507813,"end":59.74969384765625},{"word":"give ","start":59.74969384765625,"end":60.094521484375},{"word":"a ","start":59.83542236328125,"end":60.18025},{"word":"more ","start":59.83542236328125,"end":60.18025},{"word":"accurate ","start":59.83542236328125,"end":60.18025},{"word":"estimate.","start":59.83542236328125,"end":60.18025},{"word":"\n\nCan ","start":60.18025,"end":60.52507763671875},{"word":"I ","start":60.52507763671875,"end":60.8699052734375},{"word":"get ","start":60.8699052734375,"end":61.21473266601563},{"word":"your ","start":61.21473266601563,"end":61.559560302734376},{"word":"name ","start":61.559560302734376,"end":61.90438793945312},{"word":"and ","start":61.90438793945312,"end":62.24921557617188},{"word":"the ","start":62.24921557617188,"end":62.594043212890625},{"word":"best ","start":62.594043212890625,"end":62.93887060546875},{"word":"phone ","start":62.93887060546875,"end":63.2836982421875},{"word":"number ","start":63.2836982421875,"end":63.62852587890625},{"word":"to ","start":63.434505859375,"end":63.779333251953126},{"word":"send ","start":63.434505859375,"end":63.779333251953126},{"word":"the ","start":63.434505859375,"end":63.779333251953126},{"word":"upload ","start":63.434505859375,"end":63.779333251953126},{"word":"link ","start":63.434505859375,"end":63.779333251953126},{"word":"to?","start":63.434505859375,"end":63.779333251953126}],"metadata":{"response_id":3}},{"role":"user","content":"It's very McCockner. ","words":[{"word":"It's ","start":65.115,"end":65.755},{"word":"very ","start":65.755,"end":66.155},{"word":"McCockner. ","start":66.835,"end":67.55499499999999}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number to send the upload link for your driveway photos?","words":[{"word":"Thanks, ","start":69.801,"end":70.14582763671875},{"word":"Barry. ","start":70.14582763671875,"end":70.4906552734375},{"word":"And ","start":70.60208325195312,"end":70.94691088867188},{"word":"what’s ","start":70.94691088867188,"end":71.29173852539063},{"word":"the ","start":71.29173852539063,"end":71.63656616210938},{"word":"best ","start":71.63656616210938,"end":71.98139379882812},{"word":"phone ","start":71.98139379882812,"end":72.32622119140625},{"word":"number ","start":72.32622119140625,"end":72.671048828125},{"word":"to ","start":72.671048828125,"end":73.01587646484376},{"word":"send ","start":73.01587646484376,"end":73.3607041015625},{"word":"the ","start":73.3607041015625,"end":73.70553149414063},{"word":"upload ","start":73.70553149414063,"end":74.05035913085938},{"word":"link ","start":74.05035913085938,"end":74.39518676757812},{"word":"for ","start":74.39518676757812,"end":74.74001440429687},{"word":"your ","start":74.74001440429687,"end":75.08484204101562},{"word":"driveway ","start":75.08484204101562,"end":75.42966943359374},{"word":"photos?","start":75.42966943359374,"end":75.7744970703125}],"metadata":{"response_id":4}},{"role":"user","content":"Nine four one eight two two seven six five seven. ","words":[{"word":"Nine ","start":78.365,"end":78.685},{"word":"four ","start":78.685,"end":79.005},{"word":"one ","start":79.005,"end":79.565005},{"word":"eight ","start":79.565005,"end":79.96500999999999},{"word":"two ","start":79.96500999999999,"end":80.28501},{"word":"two ","start":80.28501,"end":80.60500599999999},{"word":"seven ","start":81.265,"end":81.82499999999999},{"word":"six ","start":81.82499999999999,"end":82.38499999999999},{"word":"five ","start":82.38499999999999,"end":82.785},{"word":"seven. ","start":82.785,"end":83.10499999999999}]},{"role":"agent","content":"Thanks, Barry. And just to make sure we have everything, what’s the address where the driveway is located?","words":[{"word":"Thanks, ","start":84.247,"end":84.59182763671875},{"word":"Barry.","start":84.59182763671875,"end":84.9366552734375},{"word":" And ","start":85.04808325195313,"end":85.39291088867188},{"word":"just ","start":85.39291088867188,"end":85.73773852539063},{"word":"to ","start":85.73773852539063,"end":86.08256616210937},{"word":"make ","start":86.08256616210937,"end":86.42739379882812},{"word":"sure ","start":86.42739379882812,"end":86.77222119140625},{"word":"we ","start":86.77222119140625,"end":87.117048828125},{"word":"have ","start":87.117048828125,"end":87.46187646484375},{"word":"everything, ","start":87.46187646484375,"end":87.8067041015625},{"word":"what’s ","start":87.8067041015625,"end":88.15153149414063},{"word":"the ","start":88.15153149414063,"end":88.49635913085937},{"word":"address ","start":88.49635913085937,"end":88.84118676757812},{"word":"where ","start":88.84118676757812,"end":89.18601440429687},{"word":"the ","start":89.18601440429687,"end":89.53084204101563},{"word":"driveway ","start":89.53084204101563,"end":89.87566943359376},{"word":"is ","start":89.533005859375,"end":89.87783325195312},{"word":"located?","start":89.533005859375,"end":89.87783325195312}],"metadata":{"response_id":5}},{"role":"user","content":"Seventy eight seventy eight. Saddle Creek Trail. ","words":[{"word":"Seventy ","start":91.425006,"end":92.30499999999999},{"word":"eight ","start":92.30499999999999,"end":92.625},{"word":"seventy ","start":92.625,"end":93.10500599999999},{"word":"eight. ","start":93.10500599999999,"end":93.425006},{"word":"Saddle ","start":93.77499999999999,"end":94.175},{"word":"Creek ","start":94.175,"end":94.49499999999999},{"word":"Trail. ","start":94.49499999999999,"end":94.815}]},{"role":"agent","content":"Thanks for that. So, to confirm, you’d like an online estimate for paver sealing on your driveway at 7878 Saddle Creek Trail, and I’ll send the upload link to 941-822-7657. Is there anything else you’d like us to know about the project, or any specific timeline you have in mind?","words":[{"word":"Thanks ","start":96.144,"end":96.48882763671875},{"word":"for ","start":96.48882763671875,"end":96.8336552734375},{"word":"that. ","start":96.600255859375,"end":96.94508325195312},{"word":"So, ","start":96.94508325195312,"end":97.28991088867187},{"word":"to ","start":97.28991088867187,"end":97.63473852539063},{"word":"confirm, ","start":97.63473852539063,"end":97.97956616210938},{"word":"you’d ","start":97.97956616210938,"end":98.32439379882813},{"word":"like ","start":98.32439379882813,"end":98.66922119140625},{"word":"an ","start":98.66922119140625,"end":99.014048828125},{"word":"online ","start":99.014048828125,"end":99.35887646484375},{"word":"estimate ","start":99.35887646484375,"end":99.7037041015625},{"word":"for ","start":99.7037041015625,"end":100.04853149414062},{"word":"paver ","start":100.04853149414062,"end":100.39335913085938},{"word":"sealing ","start":100.39335913085938,"end":100.73818676757813},{"word":"on ","start":100.73818676757813,"end":101.08301440429688},{"word":"your ","start":101.08301440429688,"end":101.42784204101562},{"word":"driveway ","start":101.42784204101562,"end":101.77266943359375},{"word":"at ","start":101.77266943359375,"end":102.1174970703125},{"word":"7878 ","start":102.1174970703125,"end":102.46232470703124},{"word":"Saddle ","start":102.46232470703124,"end":102.80715234375},{"word":"Creek ","start":102.80715234375,"end":103.15197998046875},{"word":"Trail, ","start":103.15197998046875,"end":103.49680737304688},{"word":"and ","start":103.49680737304688,"end":103.84163500976562},{"word":"I’ll ","start":103.84163500976562,"end":104.18646264648437},{"word":"send ","start":104.18646264648437,"end":104.53129028320312},{"word":"the ","start":104.53129028320312,"end":104.87611791992188},{"word":"upload ","start":104.87611791992188,"end":105.2209453125},{"word":"link ","start":105.2209453125,"end":105.56577294921875},{"word":"to ","start":105.56577294921875,"end":105.9106005859375},{"word":"941-822-7657. ","start":105.9106005859375,"end":106.25542822265625},{"word":"Is ","start":112.93204174804687,"end":113.276869140625},{"word":"there ","start":113.276869140625,"end":113.62169677734374},{"word":"anything ","start":113.62169677734374,"end":113.9665244140625},{"word":"else ","start":113.9665244140625,"end":114.31135205078125},{"word":"you’d ","start":114.31135205078125,"end":114.6561796875},{"word":"like ","start":114.6561796875,"end":115.00100708007812},{"word":"us ","start":115.00100708007812,"end":115.34583471679687},{"word":"to ","start":115.34583471679687,"end":115.69066235351562},{"word":"know ","start":115.69066235351562,"end":116.03548999023438},{"word":"about ","start":116.03548999023438,"end":116.38031762695313},{"word":"the ","start":116.38031762695313,"end":116.72514501953125},{"word":"project, ","start":116.72514501953125,"end":117.06997265625},{"word":"or ","start":117.06997265625,"end":117.41480029296875},{"word":"any ","start":117.196380859375,"end":117.54120825195312},{"word":"specific ","start":117.196380859375,"end":117.54120825195312},{"word":"timeline ","start":117.196380859375,"end":117.54120825195312},{"word":"you ","start":117.196380859375,"end":117.54120825195312},{"word":"have ","start":117.196380859375,"end":117.54120825195312},{"word":"in ","start":117.196380859375,"end":117.54120825195312},{"word":"mind?","start":117.196380859375,"end":117.54120825195312}],"metadata":{"response_id":6}},{"role":"user","content":"No. That's it. ","words":[{"word":"No. ","start":118.625,"end":118.945},{"word":"That's ","start":118.945,"end":119.185},{"word":"it. ","start":119.185,"end":119.425}]},{"role":"agent","content":"Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":121.304,"end":121.64882763671875},{"word":"Barry. ","start":121.64882763671875,"end":121.9936552734375},{"word":"You’ll ","start":122.10508325195312,"end":122.44991088867188},{"word":"get ","start":122.44991088867188,"end":122.79473852539063},{"word":"a ","start":122.79473852539063,"end":123.13956616210938},{"word":"text ","start":123.13956616210938,"end":123.48439379882812},{"word":"message ","start":123.48439379882812,"end":123.82922119140625},{"word":"shortly ","start":123.82922119140625,"end":124.174048828125},{"word":"with ","start":124.174048828125,"end":124.51887646484376},{"word":"the ","start":124.51887646484376,"end":124.8637041015625},{"word":"upload ","start":124.8637041015625,"end":125.20853149414063},{"word":"link—just ","start":125.20853149414063,"end":125.55335913085938},{"word":"add ","start":125.55335913085938,"end":125.89818676757812},{"word":"several ","start":125.89818676757812,"end":126.24301440429687},{"word":"clear ","start":126.24301440429687,"end":126.58784204101562},{"word":"photos ","start":126.58784204101562,"end":126.93266943359374},{"word":"of ","start":126.93266943359374,"end":127.2774970703125},{"word":"your ","start":127.2774970703125,"end":127.62232470703125},{"word":"driveway, ","start":127.62232470703125,"end":127.96715234375},{"word":"and ","start":127.96715234375,"end":128.31197998046875},{"word":"if ","start":128.31197998046875,"end":128.6568073730469},{"word":"you ","start":128.6568073730469,"end":129.00163500976564},{"word":"can, ","start":129.00163500976564,"end":129.34646264648438},{"word":"include ","start":129.34646264648438,"end":129.69129028320313},{"word":"a ","start":129.69129028320313,"end":130.03611791992188},{"word":"tape ","start":130.03611791992188,"end":130.3809453125},{"word":"measure ","start":130.1194641113281,"end":130.46429174804686},{"word":"or ","start":130.1194641113281,"end":130.46429174804686},{"word":"something ","start":130.1194641113281,"end":130.46429174804686},{"word":"for ","start":130.1194641113281,"end":130.46429174804686},{"word":"size ","start":130.1194641113281,"end":130.46429174804686},{"word":"reference. ","start":130.1194641113281,"end":130.46429174804686},{"word":"The ","start":130.46429174804686,"end":130.809119140625},{"word":"more ","start":130.809119140625,"end":131.15394677734375},{"word":"details ","start":131.15394677734375,"end":131.4987744140625},{"word":"you ","start":131.4987744140625,"end":131.84360205078124},{"word":"provide, ","start":131.84360205078124,"end":132.1884296875},{"word":"the ","start":132.1884296875,"end":132.53325708007813},{"word":"more ","start":132.53325708007813,"end":132.87808471679688},{"word":"accurate ","start":132.87808471679688,"end":133.22291235351562},{"word":"your ","start":133.22291235351562,"end":133.56773999023437},{"word":"estimate ","start":133.56773999023437,"end":133.91256762695312},{"word":"will ","start":133.857880859375,"end":134.2027082519531},{"word":"be. ","start":133.857880859375,"end":134.2027082519531},{"word":"A ","start":134.2027082519531,"end":134.5475358886719},{"word":"member ","start":134.5475358886719,"end":134.89236352539064},{"word":"of ","start":134.89236352539064,"end":135.23719116210938},{"word":"the ","start":135.23719116210938,"end":135.58201879882813},{"word":"Instant ","start":135.58201879882813,"end":135.92684619140624},{"word":"Pavers ","start":135.92684619140624,"end":136.271673828125},{"word":"team ","start":136.271673828125,"end":136.61650146484374},{"word":"will ","start":136.61650146484374,"end":136.9613291015625},{"word":"review ","start":136.9613291015625,"end":137.30615649414062},{"word":"everything ","start":137.30615649414062,"end":137.65098413085937},{"word":"and ","start":137.65098413085937,"end":137.99581176757812},{"word":"follow ","start":137.99581176757812,"end":138.34063940429687},{"word":"up ","start":138.34063940429687,"end":138.6854670410156},{"word":"with ","start":138.6854670410156,"end":139.03029443359375},{"word":"you ","start":139.03029443359375,"end":139.3751220703125},{"word":"soon. ","start":139.3751220703125,"end":139.71994970703125},{"word":"Have ","start":140.01933325195313,"end":140.36416088867188},{"word":"a ","start":140.36416088867188,"end":140.70898852539062},{"word":"great ","start":140.47558911132813,"end":140.82041674804688},{"word":"day!","start":140.47558911132813,"end":140.82041674804688}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.281,"end":0.62582763671875},{"word":"you ","start":0.62582763671875,"end":0.9706552734375},{"word":"for ","start":0.9706552734375,"end":1.315482666015625},{"word":"calling ","start":1.315482666015625,"end":1.660310302734375},{"word":"Instant ","start":1.660310302734375,"end":2.005137939453125},{"word":"Pavers. ","start":2.005137939453125,"end":2.349965576171875},{"word":"This ","start":3.357666748046875,"end":3.702494140625},{"word":"is ","start":3.702494140625,"end":4.04732177734375},{"word":"Mac ","start":4.04732177734375,"end":4.3921494140625},{"word":"the ","start":4.3921494140625,"end":4.73697705078125},{"word":"Digital ","start":4.73697705078125,"end":5.0818046875},{"word":"Assistant. ","start":4.89367236328125,"end":5.2385},{"word":"How ","start":5.2385,"end":5.58332763671875},{"word":"may ","start":5.58332763671875,"end":5.9281552734375},{"word":"I ","start":5.9281552734375,"end":6.272982666015625},{"word":"help ","start":5.938589111328125,"end":6.283416748046875},{"word":"you?","start":5.938589111328125,"end":6.283416748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Looking to get a price on favor ceiling. ","words":[{"word":"Looking ","start":7.915,"end":8.475000000000001},{"word":"to ","start":8.475000000000001,"end":8.715000000000002},{"word":"get ","start":8.715000000000002,"end":8.875},{"word":"a ","start":8.875,"end":9.035001000000001},{"word":"price ","start":9.035001000000001,"end":9.195001000000001},{"word":"on ","start":9.345,"end":9.825000000000001},{"word":"favor ","start":9.825000000000001,"end":10.225000000000001},{"word":"ceiling. ","start":10.225000000000001,"end":10.545}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you interested in paver sealing for an existing area, like a driveway, patio, or pool deck? Could you tell me a bit more about the space you’d like sealed?","words":[{"word":"Thanks ","start":11.975,"end":12.31982763671875},{"word":"for ","start":12.31982763671875,"end":12.6646552734375},{"word":"reaching ","start":12.651839111328124,"end":12.996666748046875},{"word":"out.","start":12.651839111328124,"end":12.996666748046875},{"word":" Just ","start":12.996666748046875,"end":13.341494140625},{"word":"to ","start":13.341494140625,"end":13.68632177734375},{"word":"confirm, ","start":13.68632177734375,"end":14.0311494140625},{"word":"are ","start":14.0311494140625,"end":14.37597705078125},{"word":"you ","start":14.37597705078125,"end":14.7208046875},{"word":"interested ","start":14.7208046875,"end":15.065632080078124},{"word":"in ","start":15.065632080078124,"end":15.410459716796876},{"word":"paver ","start":15.410459716796876,"end":15.755287353515625},{"word":"sealing ","start":15.755287353515625,"end":16.100114990234374},{"word":"for ","start":16.100114990234374,"end":16.444942626953125},{"word":"an ","start":16.444942626953125,"end":16.78977001953125},{"word":"existing ","start":16.78977001953125,"end":17.13459765625},{"word":"area, ","start":17.13459765625,"end":17.47942529296875},{"word":"like ","start":17.47942529296875,"end":17.8242529296875},{"word":"a ","start":17.8242529296875,"end":18.16908056640625},{"word":"driveway, ","start":18.16908056640625,"end":18.513907958984376},{"word":"patio, ","start":18.513907958984376,"end":18.858735595703124},{"word":"or ","start":18.723880859375,"end":19.068708251953126},{"word":"pool ","start":18.723880859375,"end":19.068708251953126},{"word":"deck? ","start":18.723880859375,"end":19.068708251953126},{"word":"Could ","start":19.068708251953126,"end":19.413535888671873},{"word":"you ","start":19.413535888671873,"end":19.758363525390624},{"word":"tell ","start":19.758363525390624,"end":20.103191162109376},{"word":"me ","start":20.103191162109376,"end":20.448018798828127},{"word":"a ","start":20.448018798828127,"end":20.79284619140625},{"word":"bit ","start":20.79284619140625,"end":21.137673828125},{"word":"more ","start":21.137673828125,"end":21.48250146484375},{"word":"about ","start":21.48250146484375,"end":21.8273291015625},{"word":"the ","start":21.8273291015625,"end":22.172156494140626},{"word":"space ","start":22.172156494140626,"end":22.516984130859374},{"word":"you’d ","start":22.516984130859374,"end":22.861811767578125},{"word":"like ","start":22.682880859375,"end":23.027708251953126},{"word":"sealed?","start":22.682880859375,"end":23.027708251953126}],"metadata":{"response_id":1}},{"role":"user","content":"Yes. It's a driveway. ","words":[{"word":"Yes. ","start":25.095,"end":25.494999999999997},{"word":"It's ","start":25.494999999999997,"end":25.735},{"word":"a ","start":25.735,"end":25.815001},{"word":"driveway. ","start":25.815001,"end":26.135001}]},{"role":"agent","content":"All right, thanks for letting me know it’s your driveway. For paver sealing, we can usually provide an online estimate if you’re able to send us some photos of the area. Would you prefer to get an estimate by uploading photos, or would you rather schedule an on-site consultation?","words":[{"word":"All ","start":27.431,"end":27.77582763671875},{"word":"right, ","start":27.77582763671875,"end":28.1206552734375},{"word":"thanks ","start":28.1206552734375,"end":28.465482666015625},{"word":"for ","start":28.465482666015625,"end":28.810310302734376},{"word":"letting ","start":28.810310302734376,"end":29.155137939453127},{"word":"me ","start":29.155137939453127,"end":29.499965576171874},{"word":"know ","start":29.499965576171874,"end":29.844793212890625},{"word":"it’s ","start":29.51267236328125,"end":29.8575},{"word":"your ","start":29.51267236328125,"end":29.8575},{"word":"driveway. ","start":29.51267236328125,"end":29.8575},{"word":"For ","start":29.8575,"end":30.20232763671875},{"word":"paver ","start":30.20232763671875,"end":30.5471552734375},{"word":"sealing, ","start":30.5471552734375,"end":30.891982666015625},{"word":"we ","start":30.891982666015625,"end":31.236810302734376},{"word":"can ","start":31.236810302734376,"end":31.581637939453124},{"word":"usually ","start":31.581637939453124,"end":31.926465576171875},{"word":"provide ","start":31.926465576171875,"end":32.271293212890626},{"word":"an ","start":32.271293212890626,"end":32.61612060546875},{"word":"online ","start":32.61612060546875,"end":32.9609482421875},{"word":"estimate ","start":32.9609482421875,"end":33.30577587890625},{"word":"if ","start":33.30577587890625,"end":33.650603515625},{"word":"you’re ","start":33.650603515625,"end":33.99543115234375},{"word":"able ","start":33.99543115234375,"end":34.34025854492187},{"word":"to ","start":34.34025854492187,"end":34.68508618164063},{"word":"send ","start":34.68508618164063,"end":35.029913818359375},{"word":"us ","start":34.783589111328126,"end":35.128416748046874},{"word":"some ","start":34.783589111328126,"end":35.128416748046874},{"word":"photos ","start":34.783589111328126,"end":35.128416748046874},{"word":"of ","start":34.783589111328126,"end":35.128416748046874},{"word":"the ","start":34.783589111328126,"end":35.128416748046874},{"word":"area.","start":34.783589111328126,"end":35.128416748046874},{"word":" Would ","start":35.128416748046874,"end":35.473244140625},{"word":"you ","start":35.473244140625,"end":35.81807177734375},{"word":"prefer ","start":35.81807177734375,"end":36.1628994140625},{"word":"to ","start":36.1628994140625,"end":36.50772705078125},{"word":"get ","start":36.50772705078125,"end":36.8525546875},{"word":"an ","start":36.8525546875,"end":37.19738208007813},{"word":"estimate ","start":37.19738208007813,"end":37.542209716796876},{"word":"by ","start":37.542209716796876,"end":37.88703735351562},{"word":"uploading ","start":37.88703735351562,"end":38.23186499023438},{"word":"photos, ","start":38.23186499023438,"end":38.576692626953125},{"word":"or ","start":38.576692626953125,"end":38.92152001953125},{"word":"would ","start":38.92152001953125,"end":39.26634765625},{"word":"you ","start":39.26634765625,"end":39.61117529296875},{"word":"rather ","start":39.61117529296875,"end":39.9560029296875},{"word":"schedule ","start":39.9560029296875,"end":40.30083056640625},{"word":"an ","start":40.30083056640625,"end":40.64565795898437},{"word":"on-site ","start":40.460880859375,"end":40.80570825195313},{"word":"consultation?","start":40.460880859375,"end":40.80570825195313}],"metadata":{"response_id":2}},{"role":"user","content":"I can upload some photos. ","words":[{"word":"I ","start":42.645,"end":42.884997000000006},{"word":"can ","start":42.884997000000006,"end":43.045},{"word":"upload ","start":43.045,"end":43.365},{"word":"some ","start":43.365,"end":43.605000000000004},{"word":"photos. ","start":43.605000000000004,"end":43.845000000000006}]},{"role":"agent","content":"Perfect, that makes things quick and easy. After our call, you’ll get a text message with a secure link where you can upload several clear photos of your driveway from different angles. If possible, including a tape measure or something for size reference in a few photos helps us give a more accurate estimate.\n\nCan I get your name and the best phone number to send the upload link to?","words":[{"word":"Perfect, ","start":45.064,"end":45.40882763671875},{"word":"that ","start":45.40882763671875,"end":45.7536552734375},{"word":"makes ","start":45.7536552734375,"end":46.09848266601563},{"word":"things ","start":46.09848266601563,"end":46.443310302734375},{"word":"quick ","start":46.443310302734375,"end":46.78813793945312},{"word":"and ","start":46.78813793945312,"end":47.13296557617188},{"word":"easy. ","start":47.13296557617188,"end":47.477793212890624},{"word":"After ","start":47.4905,"end":47.83532763671875},{"word":"our ","start":47.83532763671875,"end":48.1801552734375},{"word":"call, ","start":48.1801552734375,"end":48.524982666015624},{"word":"you’ll ","start":48.524982666015624,"end":48.86981030273437},{"word":"get ","start":48.86981030273437,"end":49.21463793945313},{"word":"a ","start":49.21463793945313,"end":49.559465576171874},{"word":"text ","start":49.559465576171874,"end":49.90429321289062},{"word":"message ","start":49.90429321289062,"end":50.24912060546875},{"word":"with ","start":50.24912060546875,"end":50.5939482421875},{"word":"a ","start":50.5939482421875,"end":50.93877587890625},{"word":"secure ","start":50.93877587890625,"end":51.283603515625},{"word":"link ","start":51.283603515625,"end":51.62843115234375},{"word":"where ","start":51.62843115234375,"end":51.973258544921876},{"word":"you ","start":51.973258544921876,"end":52.31808618164062},{"word":"can ","start":52.31808618164062,"end":52.66291381835938},{"word":"upload ","start":52.66291381835938,"end":53.007741455078126},{"word":"several ","start":53.007741455078126,"end":53.35256884765625},{"word":"clear ","start":53.35256884765625,"end":53.697396484375},{"word":"photos ","start":53.54279736328125,"end":53.887625},{"word":"of ","start":53.54279736328125,"end":53.887625},{"word":"your ","start":53.54279736328125,"end":53.887625},{"word":"driveway ","start":53.54279736328125,"end":53.887625},{"word":"from ","start":53.54279736328125,"end":53.887625},{"word":"different ","start":53.54279736328125,"end":53.887625},{"word":"angles. ","start":53.54279736328125,"end":53.887625},{"word":"If ","start":53.887625,"end":54.23245263671875},{"word":"possible, ","start":54.23245263671875,"end":54.5772802734375},{"word":"including ","start":54.5772802734375,"end":54.92210766601563},{"word":"a ","start":54.92210766601563,"end":55.266935302734375},{"word":"tape ","start":55.266935302734375,"end":55.61176293945312},{"word":"measure ","start":55.61176293945312,"end":55.95659057617188},{"word":"or ","start":55.95659057617188,"end":56.301418212890624},{"word":"something ","start":56.301418212890624,"end":56.64624560546875},{"word":"for ","start":56.64624560546875,"end":56.9910732421875},{"word":"size ","start":56.9910732421875,"end":57.33590087890625},{"word":"reference ","start":57.33590087890625,"end":57.680728515625},{"word":"in ","start":57.680728515625,"end":58.02555615234375},{"word":"a ","start":58.02555615234375,"end":58.37038354492187},{"word":"few ","start":58.37038354492187,"end":58.715211181640626},{"word":"photos ","start":58.715211181640626,"end":59.060038818359374},{"word":"helps ","start":59.060038818359374,"end":59.40486645507813},{"word":"us ","start":59.40486645507813,"end":59.74969384765625},{"word":"give ","start":59.74969384765625,"end":60.094521484375},{"word":"a ","start":59.83542236328125,"end":60.18025},{"word":"more ","start":59.83542236328125,"end":60.18025},{"word":"accurate ","start":59.83542236328125,"end":60.18025},{"word":"estimate.","start":59.83542236328125,"end":60.18025},{"word":"\n\nCan ","start":60.18025,"end":60.52507763671875},{"word":"I ","start":60.52507763671875,"end":60.8699052734375},{"word":"get ","start":60.8699052734375,"end":61.21473266601563},{"word":"your ","start":61.21473266601563,"end":61.559560302734376},{"word":"name ","start":61.559560302734376,"end":61.90438793945312},{"word":"and ","start":61.90438793945312,"end":62.24921557617188},{"word":"the ","start":62.24921557617188,"end":62.594043212890625},{"word":"best ","start":62.594043212890625,"end":62.93887060546875},{"word":"phone ","start":62.93887060546875,"end":63.2836982421875},{"word":"number ","start":63.2836982421875,"end":63.62852587890625},{"word":"to ","start":63.434505859375,"end":63.779333251953126},{"word":"send ","start":63.434505859375,"end":63.779333251953126},{"word":"the ","start":63.434505859375,"end":63.779333251953126},{"word":"upload ","start":63.434505859375,"end":63.779333251953126},{"word":"link ","start":63.434505859375,"end":63.779333251953126},{"word":"to?","start":63.434505859375,"end":63.779333251953126}],"metadata":{"response_id":3}},{"role":"user","content":"It's very McCockner. ","words":[{"word":"It's ","start":65.115,"end":65.755},{"word":"very ","start":65.755,"end":66.155},{"word":"McCockner. ","start":66.835,"end":67.55499499999999}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number to send the upload link for your driveway photos?","words":[{"word":"Thanks, ","start":69.801,"end":70.14582763671875},{"word":"Barry. ","start":70.14582763671875,"end":70.4906552734375},{"word":"And ","start":70.60208325195312,"end":70.94691088867188},{"word":"what’s ","start":70.94691088867188,"end":71.29173852539063},{"word":"the ","start":71.29173852539063,"end":71.63656616210938},{"word":"best ","start":71.63656616210938,"end":71.98139379882812},{"word":"phone ","start":71.98139379882812,"end":72.32622119140625},{"word":"number ","start":72.32622119140625,"end":72.671048828125},{"word":"to ","start":72.671048828125,"end":73.01587646484376},{"word":"send ","start":73.01587646484376,"end":73.3607041015625},{"word":"the ","start":73.3607041015625,"end":73.70553149414063},{"word":"upload ","start":73.70553149414063,"end":74.05035913085938},{"word":"link ","start":74.05035913085938,"end":74.39518676757812},{"word":"for ","start":74.39518676757812,"end":74.74001440429687},{"word":"your ","start":74.74001440429687,"end":75.08484204101562},{"word":"driveway ","start":75.08484204101562,"end":75.42966943359374},{"word":"photos?","start":75.42966943359374,"end":75.7744970703125}],"metadata":{"response_id":4}},{"role":"user","content":"Nine four one eight two two seven six five seven. ","words":[{"word":"Nine ","start":78.365,"end":78.685},{"word":"four ","start":78.685,"end":79.005},{"word":"one ","start":79.005,"end":79.565005},{"word":"eight ","start":79.565005,"end":79.96500999999999},{"word":"two ","start":79.96500999999999,"end":80.28501},{"word":"two ","start":80.28501,"end":80.60500599999999},{"word":"seven ","start":81.265,"end":81.82499999999999},{"word":"six ","start":81.82499999999999,"end":82.38499999999999},{"word":"five ","start":82.38499999999999,"end":82.785},{"word":"seven. ","start":82.785,"end":83.10499999999999}]},{"role":"agent","content":"Thanks, Barry. And just to make sure we have everything, what’s the address where the driveway is located?","words":[{"word":"Thanks, ","start":84.247,"end":84.59182763671875},{"word":"Barry.","start":84.59182763671875,"end":84.9366552734375},{"word":" And ","start":85.04808325195313,"end":85.39291088867188},{"word":"just ","start":85.39291088867188,"end":85.73773852539063},{"word":"to ","start":85.73773852539063,"end":86.08256616210937},{"word":"make ","start":86.08256616210937,"end":86.42739379882812},{"word":"sure ","start":86.42739379882812,"end":86.77222119140625},{"word":"we ","start":86.77222119140625,"end":87.117048828125},{"word":"have ","start":87.117048828125,"end":87.46187646484375},{"word":"everything, ","start":87.46187646484375,"end":87.8067041015625},{"word":"what’s ","start":87.8067041015625,"end":88.15153149414063},{"word":"the ","start":88.15153149414063,"end":88.49635913085937},{"word":"address ","start":88.49635913085937,"end":88.84118676757812},{"word":"where ","start":88.84118676757812,"end":89.18601440429687},{"word":"the ","start":89.18601440429687,"end":89.53084204101563},{"word":"driveway ","start":89.53084204101563,"end":89.87566943359376},{"word":"is ","start":89.533005859375,"end":89.87783325195312},{"word":"located?","start":89.533005859375,"end":89.87783325195312}],"metadata":{"response_id":5}},{"role":"user","content":"Seventy eight seventy eight. Saddle Creek Trail. ","words":[{"word":"Seventy ","start":91.425006,"end":92.30499999999999},{"word":"eight ","start":92.30499999999999,"end":92.625},{"word":"seventy ","start":92.625,"end":93.10500599999999},{"word":"eight. ","start":93.10500599999999,"end":93.425006},{"word":"Saddle ","start":93.77499999999999,"end":94.175},{"word":"Creek ","start":94.175,"end":94.49499999999999},{"word":"Trail. ","start":94.49499999999999,"end":94.815}]},{"role":"agent","content":"Thanks for that. So, to confirm, you’d like an online estimate for paver sealing on your driveway at 7878 Saddle Creek Trail, and I’ll send the upload link to 941-822-7657. Is there anything else you’d like us to know about the project, or any specific timeline you have in mind?","words":[{"word":"Thanks ","start":96.144,"end":96.48882763671875},{"word":"for ","start":96.48882763671875,"end":96.8336552734375},{"word":"that. ","start":96.600255859375,"end":96.94508325195312},{"word":"So, ","start":96.94508325195312,"end":97.28991088867187},{"word":"to ","start":97.28991088867187,"end":97.63473852539063},{"word":"confirm, ","start":97.63473852539063,"end":97.97956616210938},{"word":"you’d ","start":97.97956616210938,"end":98.32439379882813},{"word":"like ","start":98.32439379882813,"end":98.66922119140625},{"word":"an ","start":98.66922119140625,"end":99.014048828125},{"word":"online ","start":99.014048828125,"end":99.35887646484375},{"word":"estimate ","start":99.35887646484375,"end":99.7037041015625},{"word":"for ","start":99.7037041015625,"end":100.04853149414062},{"word":"paver ","start":100.04853149414062,"end":100.39335913085938},{"word":"sealing ","start":100.39335913085938,"end":100.73818676757813},{"word":"on ","start":100.73818676757813,"end":101.08301440429688},{"word":"your ","start":101.08301440429688,"end":101.42784204101562},{"word":"driveway ","start":101.42784204101562,"end":101.77266943359375},{"word":"at ","start":101.77266943359375,"end":102.1174970703125},{"word":"7878 ","start":102.1174970703125,"end":102.46232470703124},{"word":"Saddle ","start":102.46232470703124,"end":102.80715234375},{"word":"Creek ","start":102.80715234375,"end":103.15197998046875},{"word":"Trail, ","start":103.15197998046875,"end":103.49680737304688},{"word":"and ","start":103.49680737304688,"end":103.84163500976562},{"word":"I’ll ","start":103.84163500976562,"end":104.18646264648437},{"word":"send ","start":104.18646264648437,"end":104.53129028320312},{"word":"the ","start":104.53129028320312,"end":104.87611791992188},{"word":"upload ","start":104.87611791992188,"end":105.2209453125},{"word":"link ","start":105.2209453125,"end":105.56577294921875},{"word":"to ","start":105.56577294921875,"end":105.9106005859375},{"word":"941-822-7657. ","start":105.9106005859375,"end":106.25542822265625},{"word":"Is ","start":112.93204174804687,"end":113.276869140625},{"word":"there ","start":113.276869140625,"end":113.62169677734374},{"word":"anything ","start":113.62169677734374,"end":113.9665244140625},{"word":"else ","start":113.9665244140625,"end":114.31135205078125},{"word":"you’d ","start":114.31135205078125,"end":114.6561796875},{"word":"like ","start":114.6561796875,"end":115.00100708007812},{"word":"us ","start":115.00100708007812,"end":115.34583471679687},{"word":"to ","start":115.34583471679687,"end":115.69066235351562},{"word":"know ","start":115.69066235351562,"end":116.03548999023438},{"word":"about ","start":116.03548999023438,"end":116.38031762695313},{"word":"the ","start":116.38031762695313,"end":116.72514501953125},{"word":"project, ","start":116.72514501953125,"end":117.06997265625},{"word":"or ","start":117.06997265625,"end":117.41480029296875},{"word":"any ","start":117.196380859375,"end":117.54120825195312},{"word":"specific ","start":117.196380859375,"end":117.54120825195312},{"word":"timeline ","start":117.196380859375,"end":117.54120825195312},{"word":"you ","start":117.196380859375,"end":117.54120825195312},{"word":"have ","start":117.196380859375,"end":117.54120825195312},{"word":"in ","start":117.196380859375,"end":117.54120825195312},{"word":"mind?","start":117.196380859375,"end":117.54120825195312}],"metadata":{"response_id":6}},{"role":"user","content":"No. That's it. ","words":[{"word":"No. ","start":118.625,"end":118.945},{"word":"That's ","start":118.945,"end":119.185},{"word":"it. ","start":119.185,"end":119.425}]},{"role":"agent","content":"Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":121.304,"end":121.64882763671875},{"word":"Barry. ","start":121.64882763671875,"end":121.9936552734375},{"word":"You’ll ","start":122.10508325195312,"end":122.44991088867188},{"word":"get ","start":122.44991088867188,"end":122.79473852539063},{"word":"a ","start":122.79473852539063,"end":123.13956616210938},{"word":"text ","start":123.13956616210938,"end":123.48439379882812},{"word":"message ","start":123.48439379882812,"end":123.82922119140625},{"word":"shortly ","start":123.82922119140625,"end":124.174048828125},{"word":"with ","start":124.174048828125,"end":124.51887646484376},{"word":"the ","start":124.51887646484376,"end":124.8637041015625},{"word":"upload ","start":124.8637041015625,"end":125.20853149414063},{"word":"link—just ","start":125.20853149414063,"end":125.55335913085938},{"word":"add ","start":125.55335913085938,"end":125.89818676757812},{"word":"several ","start":125.89818676757812,"end":126.24301440429687},{"word":"clear ","start":126.24301440429687,"end":126.58784204101562},{"word":"photos ","start":126.58784204101562,"end":126.93266943359374},{"word":"of ","start":126.93266943359374,"end":127.2774970703125},{"word":"your ","start":127.2774970703125,"end":127.62232470703125},{"word":"driveway, ","start":127.62232470703125,"end":127.96715234375},{"word":"and ","start":127.96715234375,"end":128.31197998046875},{"word":"if ","start":128.31197998046875,"end":128.6568073730469},{"word":"you ","start":128.6568073730469,"end":129.00163500976564},{"word":"can, ","start":129.00163500976564,"end":129.34646264648438},{"word":"include ","start":129.34646264648438,"end":129.69129028320313},{"word":"a ","start":129.69129028320313,"end":130.03611791992188},{"word":"tape ","start":130.03611791992188,"end":130.3809453125},{"word":"measure ","start":130.1194641113281,"end":130.46429174804686},{"word":"or ","start":130.1194641113281,"end":130.46429174804686},{"word":"something ","start":130.1194641113281,"end":130.46429174804686},{"word":"for ","start":130.1194641113281,"end":130.46429174804686},{"word":"size ","start":130.1194641113281,"end":130.46429174804686},{"word":"reference. ","start":130.1194641113281,"end":130.46429174804686},{"word":"The ","start":130.46429174804686,"end":130.809119140625},{"word":"more ","start":130.809119140625,"end":131.15394677734375},{"word":"details ","start":131.15394677734375,"end":131.4987744140625},{"word":"you ","start":131.4987744140625,"end":131.84360205078124},{"word":"provide, ","start":131.84360205078124,"end":132.1884296875},{"word":"the ","start":132.1884296875,"end":132.53325708007813},{"word":"more ","start":132.53325708007813,"end":132.87808471679688},{"word":"accurate ","start":132.87808471679688,"end":133.22291235351562},{"word":"your ","start":133.22291235351562,"end":133.56773999023437},{"word":"estimate ","start":133.56773999023437,"end":133.91256762695312},{"word":"will ","start":133.857880859375,"end":134.2027082519531},{"word":"be. ","start":133.857880859375,"end":134.2027082519531},{"word":"A ","start":134.2027082519531,"end":134.5475358886719},{"word":"member ","start":134.5475358886719,"end":134.89236352539064},{"word":"of ","start":134.89236352539064,"end":135.23719116210938},{"word":"the ","start":135.23719116210938,"end":135.58201879882813},{"word":"Instant ","start":135.58201879882813,"end":135.92684619140624},{"word":"Pavers ","start":135.92684619140624,"end":136.271673828125},{"word":"team ","start":136.271673828125,"end":136.61650146484374},{"word":"will ","start":136.61650146484374,"end":136.9613291015625},{"word":"review ","start":136.9613291015625,"end":137.30615649414062},{"word":"everything ","start":137.30615649414062,"end":137.65098413085937},{"word":"and ","start":137.65098413085937,"end":137.99581176757812},{"word":"follow ","start":137.99581176757812,"end":138.34063940429687},{"word":"up ","start":138.34063940429687,"end":138.6854670410156},{"word":"with ","start":138.6854670410156,"end":139.03029443359375},{"word":"you ","start":139.03029443359375,"end":139.3751220703125},{"word":"soon. ","start":139.3751220703125,"end":139.71994970703125},{"word":"Have ","start":140.01933325195313,"end":140.36416088867188},{"word":"a ","start":140.36416088867188,"end":140.70898852539062},{"word":"great ","start":140.47558911132813,"end":140.82041674804688},{"word":"day!","start":140.47558911132813,"end":140.82041674804688}],"metadata":{"response_id":9}},{"role":"tool_call_invocation","tool_call_id":"21658ba425b6c981","name":"end_call","arguments":"{\"execution_message\":\"Thanks, Barry. You’ll get a text message shortly with the upload link—just add several clear photos of your driveway, and if you can, include a tape measure or something for size reference. The more details you provide, the more accurate your estimate will be. A member of the Instant Pavers team will review everything and follow up with you soon. Have a great day!\"}","time_sec":140.857,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/9ee73fd3f9dcd4e34220d90bafe6fc5a28fbac51dad2482bc7cfb8609df1aa0e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/9ee73fd3f9dcd4e34220d90bafe6fc5a28fbac51dad2482bc7cfb8609df1aa0e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/9ee73fd3f9dcd4e34220d90bafe6fc5a28fbac51dad2482bc7cfb8609df1aa0e/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":735.5,"p90":1139,"p95":1212.5,"p99":1271.3,"min":2,"max":1286,"num":8,"sum":6044,"values":[2,1076,758,842,680,687,713,1286]},"e2e":{"p50":1329,"p90":2025.8019531250002,"p95":2135.9034179687496,"p99":2223.9845898437497,"min":1142,"max":2246.0048828125,"num":7,"sum":10541.00390625,"values":[1430,1295.9990234375,1219,2246.0048828125,1142,1329,1879]},"tts":{"p50":183.5,"p90":249.29999999999998,"p95":263.65,"p99":275.13,"min":142,"max":278,"num":8,"sum":1560,"values":[278,180,187,202,237,180,154,142]},"asr":{"p50":234,"p90":380.20000000000005,"p95":409.5999999999999,"p99":433.11999999999995,"min":79,"max":439,"num":7,"sum":1644,"values":[152,341,145,79,254,234,439]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.9250047},{"product":"platform_tts","unit_price":0.025,"cost":3.525},{"product":"gpt_4_1","unit_price":0.075,"cost":10.575},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":141,"total_duration_unit_price":0.1916667,"combined_cost":28.5250047},"call_analysis":{"call_summary":"The caller, Barry McCockner, requested a price for paver sealing on his driveway. The agent explained the process for an online estimate and collected Barry's name, phone number, and property address. The agent will send a link for Barry to upload photos of his driveway for an accurate estimate.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Barry McCockner","property_address":"7878 Saddle Creek Trail","service_type":"cleaning and sealing","estimate_type":"online estimate","qualified_lead":true,"project_description":"The customer is seeking paver sealing services for his driveway and will provide photos for an online estimate."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397,1458,1532,1625,1666,1708,1750,1791,1747],"average":1630.4444444444443,"num_requests":9},"tool_calls":[{"tool_call_id":"21658ba425b6c981","name":"end_call","type":"end_call","start_time_sec":140.857}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780535438893}

2026-06-03T19:24:16-06:00
{"event":"call_started","call":{"call_id":"call_d638c962991d611fc17d54b02b7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780536256035,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536256035}

2026-06-03T19:24:20-06:00
{"event":"call_ended","call":{"call_id":"call_d638c962991d611fc17d54b02b7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780536256035,"end_timestamp":1780536258218,"duration_ms":2183,"transcript":"Agent: Thank you for calling Instant \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.284,"end":0.62882763671875},{"word":"you ","start":0.62882763671875,"end":0.9736552734375},{"word":"for ","start":0.9736552734375,"end":1.318482666015625},{"word":"calling ","start":1.318482666015625,"end":1.663310302734375},{"word":"Instant ","start":1.663310302734375,"end":2.008137939453125}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.284,"end":0.62882763671875},{"word":"you ","start":0.62882763671875,"end":0.9736552734375},{"word":"for ","start":0.9736552734375,"end":1.318482666015625},{"word":"calling ","start":1.318482666015625,"end":1.663310302734375},{"word":"Instant ","start":1.663310302734375,"end":2.008137939453125}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a9271f1a87abbc2aa647390516897c7f5fe5baa368d8630b903faff5f7d3f44d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a9271f1a87abbc2aa647390516897c7f5fe5baa368d8630b903faff5f7d3f44d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a9271f1a87abbc2aa647390516897c7f5fe5baa368d8630b903faff5f7d3f44d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":3,"p90":3,"p95":3,"p99":3,"min":3,"max":3,"num":1,"sum":3,"values":[3]},"tts":{"p50":278,"p90":278,"p95":278,"p99":278,"min":278,"max":278,"num":1,"sum":278,"values":[278]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536258218}

2026-06-03T19:24:20-06:00
{"event":"call_analyzed","call":{"call_id":"call_d638c962991d611fc17d54b02b7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780536256035,"end_timestamp":1780536258218,"duration_ms":2183,"transcript":"Agent: Thank you for calling Instant \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.284,"end":0.62882763671875},{"word":"you ","start":0.62882763671875,"end":0.9736552734375},{"word":"for ","start":0.9736552734375,"end":1.318482666015625},{"word":"calling ","start":1.318482666015625,"end":1.663310302734375},{"word":"Instant ","start":1.663310302734375,"end":2.008137939453125}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant ","words":[{"word":"Thank ","start":0.284,"end":0.62882763671875},{"word":"you ","start":0.62882763671875,"end":0.9736552734375},{"word":"for ","start":0.9736552734375,"end":1.318482666015625},{"word":"calling ","start":1.318482666015625,"end":1.663310302734375},{"word":"Instant ","start":1.663310302734375,"end":2.008137939453125}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a9271f1a87abbc2aa647390516897c7f5fe5baa368d8630b903faff5f7d3f44d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a9271f1a87abbc2aa647390516897c7f5fe5baa368d8630b903faff5f7d3f44d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a9271f1a87abbc2aa647390516897c7f5fe5baa368d8630b903faff5f7d3f44d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":3,"p90":3,"p95":3,"p99":3,"min":3,"max":3,"num":1,"sum":3,"values":[3]},"tts":{"p50":278,"p90":278,"p95":278,"p99":278,"min":278,"max":278,"num":1,"sum":278,"values":[278]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"call_analysis":{"call_summary":"The call was disconnected almost immediately after the agent began their greeting, with no conversation taking place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536260036}

2026-06-03T19:28:23-06:00
{"event":"call_started","call":{"call_id":"call_7cbf2ec66472e6d3d6282947400","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780536502362,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"anonymous","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536502362}

2026-06-03T19:30:41-06:00
{"event":"call_analyzed","call":{"call_id":"call_7cbf2ec66472e6d3d6282947400","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780536502362,"end_timestamp":1780536638773,"duration_ms":136411,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Quote for pavers. \nAgent: Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?\nUser: I wanna put pavers around a bocce ball court. \nAgent: That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at \nUser: New \nAgent: your home \nUser: paper. New pavers at my home. \nAgent: All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?\nUser: Can I send you a hand drawing? \nAgent: Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?\nUser: Bob Davalina. \nAgent: Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?\nUser: Two six seven six two five seven three four two. \nAgent: Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?\nUser: I don't wanna give that right now. \nAgent: No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.206,"end":0.55082763671875},{"word":"you ","start":0.55082763671875,"end":0.8956552734375},{"word":"for ","start":0.8956552734375,"end":1.240482666015625},{"word":"calling ","start":1.240482666015625,"end":1.585310302734375},{"word":"Instant ","start":1.585310302734375,"end":1.930137939453125},{"word":"Pavers. ","start":1.930137939453125,"end":2.274965576171875},{"word":"This ","start":2.597666748046875,"end":2.942494140625},{"word":"is ","start":2.942494140625,"end":3.28732177734375},{"word":"Mac ","start":3.28732177734375,"end":3.6321494140625},{"word":"the ","start":3.6321494140625,"end":3.97697705078125},{"word":"Digital ","start":3.97697705078125,"end":4.3218046875},{"word":"Assistant. ","start":4.3218046875,"end":4.666632080078125},{"word":"How ","start":5.860083251953125,"end":6.204910888671875},{"word":"may ","start":6.204910888671875,"end":6.549738525390625},{"word":"I ","start":6.45567236328125,"end":6.8005},{"word":"help ","start":6.45567236328125,"end":6.8005},{"word":"you?","start":6.45567236328125,"end":6.8005}],"metadata":{"response_id":0}},{"role":"user","content":"Quote for pavers. ","words":[{"word":"Quote ","start":9.888,"end":10.368001},{"word":"for ","start":10.368001,"end":10.687999999999999},{"word":"pavers. ","start":10.687999999999999,"end":11.168}]},{"role":"agent","content":"Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?","words":[{"word":"Thanks ","start":12.476,"end":12.82082763671875},{"word":"for ","start":12.82082763671875,"end":13.1656552734375},{"word":"reaching ","start":13.1656552734375,"end":13.510482666015625},{"word":"out ","start":13.510482666015625,"end":13.855310302734376},{"word":"about ","start":13.855310302734376,"end":14.200137939453125},{"word":"a ","start":14.200137939453125,"end":14.544965576171874},{"word":"quote ","start":14.544965576171874,"end":14.889793212890625},{"word":"for ","start":14.592505859375,"end":14.937333251953126},{"word":"pavers. ","start":14.592505859375,"end":14.937333251953126},{"word":"Can ","start":14.937333251953126,"end":15.282160888671875},{"word":"you ","start":15.282160888671875,"end":15.626988525390624},{"word":"tell ","start":15.626988525390624,"end":15.971816162109375},{"word":"me ","start":15.971816162109375,"end":16.316643798828125},{"word":"a ","start":16.316643798828125,"end":16.66147119140625},{"word":"little ","start":16.66147119140625,"end":17.006298828125},{"word":"more ","start":17.006298828125,"end":17.35112646484375},{"word":"about ","start":17.35112646484375,"end":17.6959541015625},{"word":"your ","start":17.46017236328125,"end":17.805},{"word":"project?","start":17.46017236328125,"end":17.805},{"word":" For ","start":17.805,"end":18.14982763671875},{"word":"example, ","start":18.14982763671875,"end":18.4946552734375},{"word":"are ","start":18.4946552734375,"end":18.839482666015623},{"word":"you ","start":18.839482666015623,"end":19.184310302734374},{"word":"looking ","start":19.184310302734374,"end":19.529137939453125},{"word":"for ","start":19.529137939453125,"end":19.873965576171877},{"word":"repair, ","start":19.873965576171877,"end":20.218793212890624},{"word":"cleaning ","start":20.218793212890624,"end":20.56362060546875},{"word":"and ","start":20.56362060546875,"end":20.9084482421875},{"word":"sealing, ","start":20.9084482421875,"end":21.25327587890625},{"word":"or ","start":21.25327587890625,"end":21.598103515625},{"word":"a ","start":21.598103515625,"end":21.94293115234375},{"word":"new ","start":21.72104736328125,"end":22.065875},{"word":"paver ","start":21.72104736328125,"end":22.065875},{"word":"installation?","start":21.72104736328125,"end":22.065875},{"word":" And ","start":22.065875,"end":22.41070263671875},{"word":"what ","start":22.41070263671875,"end":22.7555302734375},{"word":"area ","start":22.7555302734375,"end":23.100357666015626},{"word":"of ","start":23.100357666015626,"end":23.445185302734377},{"word":"your ","start":23.445185302734377,"end":23.790012939453124},{"word":"property ","start":23.790012939453124,"end":24.134840576171875},{"word":"are ","start":24.134840576171875,"end":24.479668212890626},{"word":"you ","start":24.479668212890626,"end":24.82449560546875},{"word":"interested ","start":24.82449560546875,"end":25.1693232421875},{"word":"in—like ","start":25.1693232421875,"end":25.51415087890625},{"word":"a ","start":25.51415087890625,"end":25.858978515625},{"word":"driveway, ","start":25.858978515625,"end":26.20380615234375},{"word":"patio, ","start":26.20380615234375,"end":26.548633544921874},{"word":"or ","start":26.548633544921874,"end":26.893461181640625},{"word":"pool ","start":26.893461181640625,"end":27.238288818359376},{"word":"deck?","start":26.922339111328125,"end":27.267166748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I wanna put pavers around a bocce ball court. ","words":[{"word":"I ","start":29.358,"end":29.598},{"word":"wanna ","start":29.598,"end":29.918},{"word":"put ","start":29.918,"end":30.238},{"word":"pavers ","start":30.238,"end":30.797999},{"word":"around ","start":31.137999999999998,"end":31.777998999999998},{"word":"a ","start":31.777998999999998,"end":32.018},{"word":"bocce ","start":32.018,"end":32.418},{"word":"ball ","start":32.418,"end":32.738},{"word":"court. ","start":32.738,"end":32.977997}]},{"role":"agent","content":"That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at ","words":[{"word":"That ","start":33.931,"end":34.27582763671875},{"word":"sounds ","start":34.27582763671875,"end":34.6206552734375},{"word":"like ","start":34.6206552734375,"end":34.965482666015625},{"word":"a ","start":34.965482666015625,"end":35.31031030273437},{"word":"great ","start":35.258005859375,"end":35.60283325195312},{"word":"project! ","start":35.258005859375,"end":35.60283325195312},{"word":"Are ","start":35.60283325195312,"end":35.94766088867188},{"word":"you ","start":35.94766088867188,"end":36.292488525390624},{"word":"looking ","start":36.292488525390624,"end":36.63731616210937},{"word":"for ","start":36.63731616210937,"end":36.982143798828126},{"word":"a ","start":36.982143798828126,"end":37.32697119140625},{"word":"new ","start":37.32697119140625,"end":37.671798828125},{"word":"paver ","start":37.671798828125,"end":38.01662646484375},{"word":"installation ","start":38.01662646484375,"end":38.3614541015625},{"word":"to ","start":38.3614541015625,"end":38.706281494140626},{"word":"border ","start":38.706281494140626,"end":39.05110913085937},{"word":"the ","start":39.05110913085937,"end":39.39593676757813},{"word":"bocce ","start":39.39593676757813,"end":39.740764404296876},{"word":"ball ","start":39.740764404296876,"end":40.08559204101562},{"word":"court, ","start":40.08559204101562,"end":40.43041943359375},{"word":"or ","start":40.43041943359375,"end":40.7752470703125},{"word":"do ","start":40.7752470703125,"end":41.12007470703125},{"word":"you ","start":41.12007470703125,"end":41.46490234375},{"word":"have ","start":41.46490234375,"end":41.80972998046875},{"word":"existing ","start":41.80604736328125,"end":42.150875},{"word":"pavers ","start":41.80604736328125,"end":42.150875},{"word":"that ","start":41.80604736328125,"end":42.150875},{"word":"need ","start":41.80604736328125,"end":42.150875},{"word":"repair ","start":41.80604736328125,"end":42.150875},{"word":"or ","start":41.80604736328125,"end":42.150875},{"word":"adjustment?","start":41.80604736328125,"end":42.150875},{"word":" Also, ","start":42.150875,"end":42.49570263671875},{"word":"is ","start":42.49570263671875,"end":42.8405302734375},{"word":"this ","start":42.8405302734375,"end":43.185357666015626},{"word":"at ","start":43.185357666015626,"end":43.530185302734374}],"metadata":{"response_id":4}},{"role":"user","content":"New ","words":[{"word":"New ","start":43.708000000000006,"end":44.028000000000006}]},{"role":"agent","content":"your home ","words":[{"word":"your ","start":43.530185302734374,"end":43.87501293945313},{"word":"home ","start":43.87501293945313,"end":44.219840576171876}],"metadata":{"response_id":4}},{"role":"user","content":"paper. New pavers at my home. ","words":[{"word":"paper. ","start":44.028000000000006,"end":44.508},{"word":"New ","start":45.598000000000006,"end":45.918},{"word":"pavers ","start":45.918,"end":46.318000000000005},{"word":"at ","start":46.318000000000005,"end":46.558},{"word":"my ","start":46.558,"end":46.638000000000005},{"word":"home. ","start":46.638000000000005,"end":46.798}]},{"role":"agent","content":"All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?","words":[{"word":"All ","start":48.191,"end":48.53582763671875},{"word":"right, ","start":48.53582763671875,"end":48.8806552734375},{"word":"new ","start":48.8806552734375,"end":49.22548266601562},{"word":"pavers ","start":49.22548266601562,"end":49.57031030273438},{"word":"around ","start":49.57031030273438,"end":49.915137939453125},{"word":"your ","start":49.915137939453125,"end":50.25996557617187},{"word":"bocce ","start":50.25996557617187,"end":50.60479321289063},{"word":"ball ","start":50.60479321289063,"end":50.94962060546875},{"word":"court ","start":50.94962060546875,"end":51.2944482421875},{"word":"at ","start":51.2944482421875,"end":51.63927587890625},{"word":"your ","start":51.63927587890625,"end":51.984103515625},{"word":"home. ","start":51.984103515625,"end":52.32893115234375},{"word":"For ","start":52.37058325195313,"end":52.715410888671876},{"word":"projects ","start":52.715410888671876,"end":53.06023852539062},{"word":"like ","start":53.06023852539062,"end":53.40506616210938},{"word":"this, ","start":53.40506616210938,"end":53.749893798828126},{"word":"we ","start":53.749893798828126,"end":54.09472119140625},{"word":"can ","start":54.09472119140625,"end":54.439548828125},{"word":"usually ","start":54.439548828125,"end":54.78437646484375},{"word":"start ","start":54.78437646484375,"end":55.1292041015625},{"word":"with ","start":55.1292041015625,"end":55.474031494140625},{"word":"an ","start":55.474031494140625,"end":55.81885913085937},{"word":"online ","start":55.81885913085937,"end":56.16368676757813},{"word":"estimate ","start":56.16368676757813,"end":56.508514404296875},{"word":"if ","start":56.508514404296875,"end":56.85334204101562},{"word":"you’re ","start":56.85334204101562,"end":57.19816943359375},{"word":"able ","start":57.19816943359375,"end":57.5429970703125},{"word":"to ","start":57.5429970703125,"end":57.88782470703125},{"word":"send ","start":57.842380859375,"end":58.18720825195312},{"word":"us ","start":57.842380859375,"end":58.18720825195312},{"word":"some ","start":57.842380859375,"end":58.18720825195312},{"word":"photos ","start":57.842380859375,"end":58.18720825195312},{"word":"and ","start":57.842380859375,"end":58.18720825195312},{"word":"a ","start":57.842380859375,"end":58.18720825195312},{"word":"few ","start":57.842380859375,"end":58.18720825195312},{"word":"details. ","start":57.842380859375,"end":58.18720825195312},{"word":"Or, ","start":58.18720825195312,"end":58.53203588867188},{"word":"if ","start":58.53203588867188,"end":58.876863525390625},{"word":"you’d ","start":58.876863525390625,"end":59.22169116210937},{"word":"prefer, ","start":59.22169116210937,"end":59.56651879882813},{"word":"we ","start":59.56651879882813,"end":59.91134619140625},{"word":"can ","start":59.91134619140625,"end":60.256173828125},{"word":"arrange ","start":60.256173828125,"end":60.60100146484375},{"word":"an ","start":60.60100146484375,"end":60.9458291015625},{"word":"on-site ","start":60.9458291015625,"end":61.29065649414063},{"word":"consultation. ","start":61.29065649414063,"end":61.635484130859375},{"word":"Which ","start":62.36679174804687,"end":62.711619140625},{"word":"option ","start":62.711619140625,"end":63.05644677734375},{"word":"would ","start":63.05644677734375,"end":63.4012744140625},{"word":"you ","start":63.4012744140625,"end":63.74610205078125},{"word":"like ","start":63.74610205078125,"end":64.0909296875},{"word":"to ","start":63.90279736328125,"end":64.247625},{"word":"go ","start":63.90279736328125,"end":64.247625},{"word":"with?","start":63.90279736328125,"end":64.247625}],"metadata":{"response_id":8}},{"role":"user","content":"Can I send you a hand drawing? ","words":[{"word":"Can ","start":65.63799999999999,"end":65.877995},{"word":"I ","start":65.877995,"end":66.038},{"word":"send ","start":66.038,"end":66.27799999999999},{"word":"you ","start":66.27799999999999,"end":66.43799},{"word":"a ","start":66.43799,"end":66.598},{"word":"hand ","start":66.598,"end":66.837994},{"word":"drawing? ","start":66.837994,"end":67.237996}]},{"role":"agent","content":"Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?","words":[{"word":"Yes, ","start":68.707,"end":69.05182763671876},{"word":"you ","start":69.05182763671876,"end":69.3966552734375},{"word":"can ","start":69.3966552734375,"end":69.74148266601563},{"word":"definitely ","start":69.74148266601563,"end":70.08631030273438},{"word":"send ","start":70.08631030273438,"end":70.43113793945312},{"word":"a ","start":70.43113793945312,"end":70.77596557617187},{"word":"hand ","start":70.77596557617187,"end":71.12079321289062},{"word":"drawing ","start":71.12079321289062,"end":71.46562060546874},{"word":"along ","start":71.46562060546874,"end":71.8104482421875},{"word":"with ","start":71.8104482421875,"end":72.15527587890625},{"word":"photos ","start":72.15527587890625,"end":72.500103515625},{"word":"if ","start":72.500103515625,"end":72.84493115234375},{"word":"you ","start":72.84493115234375,"end":73.18975854492187},{"word":"have ","start":72.90167236328125,"end":73.2465},{"word":"them. ","start":72.90167236328125,"end":73.2465},{"word":"That ","start":73.2465,"end":73.59132763671874},{"word":"can ","start":73.59132763671874,"end":73.9361552734375},{"word":"help ","start":73.9361552734375,"end":74.28098266601563},{"word":"our ","start":74.28098266601563,"end":74.62581030273438},{"word":"team ","start":74.62581030273438,"end":74.97063793945313},{"word":"understand ","start":74.97063793945313,"end":75.31546557617187},{"word":"your ","start":75.31546557617187,"end":75.66029321289062},{"word":"vision ","start":75.66029321289062,"end":76.00512060546875},{"word":"and ","start":76.00512060546875,"end":76.3499482421875},{"word":"the ","start":76.3499482421875,"end":76.69477587890626},{"word":"layout ","start":76.69477587890626,"end":77.039603515625},{"word":"you ","start":76.895505859375,"end":77.24033325195313},{"word":"have ","start":76.895505859375,"end":77.24033325195313},{"word":"in ","start":76.895505859375,"end":77.24033325195313},{"word":"mind. ","start":76.895505859375,"end":77.24033325195313},{"word":"After ","start":77.24033325195313,"end":77.58516088867188},{"word":"our ","start":77.58516088867188,"end":77.92998852539063},{"word":"call, ","start":77.92998852539063,"end":78.27481616210937},{"word":"I’ll ","start":78.27481616210937,"end":78.61964379882812},{"word":"send ","start":78.61964379882812,"end":78.96447119140625},{"word":"you ","start":78.96447119140625,"end":79.309298828125},{"word":"a ","start":79.309298828125,"end":79.65412646484376},{"word":"secure ","start":79.65412646484376,"end":79.9989541015625},{"word":"link ","start":79.9989541015625,"end":80.34378149414063},{"word":"by ","start":80.34378149414063,"end":80.68860913085938},{"word":"text ","start":80.68860913085938,"end":81.03343676757812},{"word":"where ","start":81.03343676757812,"end":81.37826440429687},{"word":"you ","start":81.37826440429687,"end":81.72309204101562},{"word":"can ","start":81.72309204101562,"end":82.06791943359374},{"word":"upload ","start":82.06791943359374,"end":82.4127470703125},{"word":"your ","start":82.4127470703125,"end":82.75757470703125},{"word":"drawing ","start":82.503130859375,"end":82.84795825195313},{"word":"and ","start":82.503130859375,"end":82.84795825195313},{"word":"any ","start":82.503130859375,"end":82.84795825195313},{"word":"photos ","start":82.503130859375,"end":82.84795825195313},{"word":"you’d ","start":82.503130859375,"end":82.84795825195313},{"word":"like ","start":82.503130859375,"end":82.84795825195313},{"word":"to ","start":82.503130859375,"end":82.84795825195313},{"word":"include.","start":82.503130859375,"end":82.84795825195313},{"word":"\n\nCould ","start":82.84795825195313,"end":83.19278588867188},{"word":"I ","start":83.19278588867188,"end":83.53761352539063},{"word":"get ","start":83.53761352539063,"end":83.88244116210937},{"word":"your ","start":83.88244116210937,"end":84.22726879882812},{"word":"name ","start":84.22726879882812,"end":84.57209619140625},{"word":"and ","start":84.57209619140625,"end":84.916923828125},{"word":"the ","start":84.916923828125,"end":85.26175146484375},{"word":"best ","start":85.26175146484375,"end":85.6065791015625},{"word":"mobile ","start":85.6065791015625,"end":85.95140649414063},{"word":"number ","start":85.95140649414063,"end":86.29623413085938},{"word":"to ","start":86.29623413085938,"end":86.64106176757812},{"word":"send ","start":86.357630859375,"end":86.70245825195312},{"word":"that ","start":86.357630859375,"end":86.70245825195312},{"word":"upload ","start":86.357630859375,"end":86.70245825195312},{"word":"link ","start":86.357630859375,"end":86.70245825195312},{"word":"to?","start":86.357630859375,"end":86.70245825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Bob Davalina. ","words":[{"word":"Bob ","start":88.57799999999999,"end":88.898},{"word":"Davalina. ","start":88.898,"end":89.698}]},{"role":"agent","content":"Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?","words":[{"word":"Thanks, ","start":93.367,"end":93.71182763671875},{"word":"Bob. ","start":93.71182763671875,"end":94.0566552734375},{"word":"What’s ","start":94.0566552734375,"end":94.40148266601562},{"word":"the ","start":94.40148266601562,"end":94.74631030273437},{"word":"best ","start":94.74631030273437,"end":95.09113793945312},{"word":"mobile ","start":95.09113793945312,"end":95.43596557617188},{"word":"number ","start":95.43596557617188,"end":95.78079321289063},{"word":"to ","start":95.78079321289063,"end":96.12562060546875},{"word":"send ","start":96.12562060546875,"end":96.4704482421875},{"word":"the ","start":96.4704482421875,"end":96.81527587890625},{"word":"upload ","start":96.81527587890625,"end":97.160103515625},{"word":"link ","start":97.160103515625,"end":97.50493115234374},{"word":"for ","start":97.50493115234374,"end":97.84975854492187},{"word":"your ","start":97.52683911132813,"end":97.87166674804688},{"word":"drawing ","start":97.52683911132813,"end":97.87166674804688},{"word":"and ","start":97.52683911132813,"end":97.87166674804688},{"word":"photos?","start":97.52683911132813,"end":97.87166674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.84800399999999,"end":99.24800499999999},{"word":"six ","start":99.24800499999999,"end":99.568005},{"word":"seven ","start":99.568005,"end":100.208005},{"word":"six ","start":100.368,"end":100.688},{"word":"two ","start":100.688,"end":100.928006},{"word":"five ","start":100.928006,"end":101.32799999999999},{"word":"seven ","start":101.32799999999999,"end":101.80799999999999},{"word":"three ","start":101.80799999999999,"end":102.048},{"word":"four ","start":102.048,"end":102.288},{"word":"two. ","start":102.288,"end":102.448}]},{"role":"agent","content":"Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?","words":[{"word":"Thanks, ","start":104.062,"end":104.40682763671875},{"word":"Bob.","start":104.40682763671875,"end":104.7516552734375},{"word":" And ","start":105.1,"end":105.44482763671876},{"word":"just ","start":105.44482763671876,"end":105.7896552734375},{"word":"to ","start":105.7896552734375,"end":106.13448266601563},{"word":"make ","start":106.13448266601563,"end":106.47931030273438},{"word":"sure ","start":106.47931030273438,"end":106.82413793945312},{"word":"we ","start":106.82413793945312,"end":107.16896557617187},{"word":"have ","start":107.16896557617187,"end":107.51379321289062},{"word":"everything, ","start":107.51379321289062,"end":107.85862060546874},{"word":"what’s ","start":107.85862060546874,"end":108.2034482421875},{"word":"the ","start":108.2034482421875,"end":108.54827587890625},{"word":"address ","start":108.54827587890625,"end":108.893103515625},{"word":"where ","start":108.893103515625,"end":109.23793115234375},{"word":"you’d ","start":109.23793115234375,"end":109.58275854492187},{"word":"like ","start":109.58275854492187,"end":109.92758618164062},{"word":"the ","start":109.92758618164062,"end":110.27241381835937},{"word":"pavers ","start":110.27241381835937,"end":110.61724145507813},{"word":"installed ","start":110.57179736328125,"end":110.916625},{"word":"around ","start":110.57179736328125,"end":110.916625},{"word":"your ","start":110.57179736328125,"end":110.916625},{"word":"bocce ","start":110.57179736328125,"end":110.916625},{"word":"ball ","start":110.57179736328125,"end":110.916625},{"word":"court?","start":110.57179736328125,"end":110.916625}],"metadata":{"response_id":11}},{"role":"user","content":"I don't wanna give that right now. ","words":[{"word":"I ","start":112.32799999999999,"end":112.88799999999999},{"word":"don't ","start":112.88799999999999,"end":113.127995},{"word":"wanna ","start":113.127995,"end":113.288},{"word":"give ","start":113.288,"end":113.52799999999999},{"word":"that ","start":113.52799999999999,"end":113.767995},{"word":"right ","start":113.767995,"end":113.928},{"word":"now. ","start":113.928,"end":114.088}]},{"role":"agent","content":"No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":115.522,"end":115.86682763671875},{"word":"problem, ","start":115.86682763671875,"end":116.2116552734375},{"word":"Bob. ","start":116.2116552734375,"end":116.55648266601563},{"word":"You ","start":116.55648266601563,"end":116.90131030273437},{"word":"can ","start":116.90131030273437,"end":117.24613793945312},{"word":"provide ","start":117.24613793945312,"end":117.59096557617187},{"word":"the ","start":117.59096557617187,"end":117.93579321289063},{"word":"address ","start":117.93579321289063,"end":118.28062060546876},{"word":"later ","start":118.04483911132813,"end":118.38966674804688},{"word":"when ","start":118.04483911132813,"end":118.38966674804688},{"word":"you’re ","start":118.04483911132813,"end":118.38966674804688},{"word":"ready. ","start":118.04483911132813,"end":118.38966674804688},{"word":"I’ll ","start":118.38966674804688,"end":118.734494140625},{"word":"send ","start":118.734494140625,"end":119.07932177734375},{"word":"the ","start":119.07932177734375,"end":119.4241494140625},{"word":"upload ","start":119.4241494140625,"end":119.76897705078125},{"word":"link ","start":119.76897705078125,"end":120.1138046875},{"word":"to ","start":120.1138046875,"end":120.45863208007812},{"word":"your ","start":120.45863208007812,"end":120.80345971679688},{"word":"mobile ","start":120.80345971679688,"end":121.14828735351563},{"word":"number ","start":121.14828735351563,"end":121.49311499023437},{"word":"so ","start":121.49311499023437,"end":121.83794262695312},{"word":"you ","start":121.83794262695312,"end":122.18277001953125},{"word":"can ","start":122.18277001953125,"end":122.52759765625},{"word":"share ","start":122.52759765625,"end":122.87242529296876},{"word":"your ","start":122.87242529296876,"end":123.2172529296875},{"word":"hand ","start":123.2172529296875,"end":123.56208056640625},{"word":"drawing ","start":123.56208056640625,"end":123.90690795898438},{"word":"and ","start":123.86146411132812,"end":124.20629174804688},{"word":"any ","start":123.86146411132812,"end":124.20629174804688},{"word":"photos.","start":123.86146411132812,"end":124.20629174804688},{"word":" The ","start":124.20629174804688,"end":124.551119140625},{"word":"more ","start":124.551119140625,"end":124.89594677734375},{"word":"details ","start":124.89594677734375,"end":125.2407744140625},{"word":"and ","start":125.2407744140625,"end":125.58560205078125},{"word":"measurements ","start":125.58560205078125,"end":125.9304296875},{"word":"you ","start":125.9304296875,"end":126.27525708007812},{"word":"include, ","start":126.27525708007812,"end":126.62008471679688},{"word":"the ","start":126.62008471679688,"end":126.96491235351563},{"word":"more ","start":126.96491235351563,"end":127.30973999023438},{"word":"accurate ","start":127.30973999023438,"end":127.65456762695312},{"word":"your ","start":127.65456762695312,"end":127.99939501953125},{"word":"estimate ","start":127.99939501953125,"end":128.34422265625},{"word":"will ","start":128.33129736328124,"end":128.676125},{"word":"be.","start":128.33129736328124,"end":128.676125},{"word":"\n\nA ","start":128.676125,"end":129.02095263671876},{"word":"member ","start":129.02095263671876,"end":129.3657802734375},{"word":"of ","start":129.3657802734375,"end":129.71060766601562},{"word":"the ","start":129.71060766601562,"end":130.05543530273437},{"word":"Instant ","start":130.05543530273437,"end":130.4002629394531},{"word":"Pavers ","start":130.4002629394531,"end":130.74509057617186},{"word":"team ","start":130.74509057617186,"end":131.08991821289064},{"word":"will ","start":131.08991821289064,"end":131.43474560546875},{"word":"review ","start":131.43474560546875,"end":131.7795732421875},{"word":"your ","start":131.7795732421875,"end":132.12440087890624},{"word":"information ","start":132.12440087890624,"end":132.469228515625},{"word":"and ","start":132.25546411132814,"end":132.60029174804689},{"word":"follow ","start":132.25546411132814,"end":132.60029174804689},{"word":"up ","start":132.25546411132814,"end":132.60029174804689},{"word":"with ","start":132.25546411132814,"end":132.60029174804689},{"word":"you ","start":132.25546411132814,"end":132.60029174804689},{"word":"soon. ","start":132.25546411132814,"end":132.60029174804689},{"word":"Thanks ","start":132.60029174804689,"end":132.945119140625},{"word":"for ","start":132.945119140625,"end":133.28994677734374},{"word":"calling, ","start":133.28994677734374,"end":133.6347744140625},{"word":"and ","start":133.6347744140625,"end":133.97960205078124},{"word":"have ","start":133.97960205078124,"end":134.3244296875},{"word":"a ","start":134.055005859375,"end":134.3998332519531},{"word":"great ","start":134.055005859375,"end":134.3998332519531},{"word":"day!","start":134.055005859375,"end":134.3998332519531}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.206,"end":0.55082763671875},{"word":"you ","start":0.55082763671875,"end":0.8956552734375},{"word":"for ","start":0.8956552734375,"end":1.240482666015625},{"word":"calling ","start":1.240482666015625,"end":1.585310302734375},{"word":"Instant ","start":1.585310302734375,"end":1.930137939453125},{"word":"Pavers. ","start":1.930137939453125,"end":2.274965576171875},{"word":"This ","start":2.597666748046875,"end":2.942494140625},{"word":"is ","start":2.942494140625,"end":3.28732177734375},{"word":"Mac ","start":3.28732177734375,"end":3.6321494140625},{"word":"the ","start":3.6321494140625,"end":3.97697705078125},{"word":"Digital ","start":3.97697705078125,"end":4.3218046875},{"word":"Assistant. ","start":4.3218046875,"end":4.666632080078125},{"word":"How ","start":5.860083251953125,"end":6.204910888671875},{"word":"may ","start":6.204910888671875,"end":6.549738525390625},{"word":"I ","start":6.45567236328125,"end":6.8005},{"word":"help ","start":6.45567236328125,"end":6.8005},{"word":"you?","start":6.45567236328125,"end":6.8005}],"metadata":{"response_id":0}},{"role":"user","content":"Quote for pavers. ","words":[{"word":"Quote ","start":9.888,"end":10.368001},{"word":"for ","start":10.368001,"end":10.687999999999999},{"word":"pavers. ","start":10.687999999999999,"end":11.168}]},{"role":"agent","content":"Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?","words":[{"word":"Thanks ","start":12.476,"end":12.82082763671875},{"word":"for ","start":12.82082763671875,"end":13.1656552734375},{"word":"reaching ","start":13.1656552734375,"end":13.510482666015625},{"word":"out ","start":13.510482666015625,"end":13.855310302734376},{"word":"about ","start":13.855310302734376,"end":14.200137939453125},{"word":"a ","start":14.200137939453125,"end":14.544965576171874},{"word":"quote ","start":14.544965576171874,"end":14.889793212890625},{"word":"for ","start":14.592505859375,"end":14.937333251953126},{"word":"pavers. ","start":14.592505859375,"end":14.937333251953126},{"word":"Can ","start":14.937333251953126,"end":15.282160888671875},{"word":"you ","start":15.282160888671875,"end":15.626988525390624},{"word":"tell ","start":15.626988525390624,"end":15.971816162109375},{"word":"me ","start":15.971816162109375,"end":16.316643798828125},{"word":"a ","start":16.316643798828125,"end":16.66147119140625},{"word":"little ","start":16.66147119140625,"end":17.006298828125},{"word":"more ","start":17.006298828125,"end":17.35112646484375},{"word":"about ","start":17.35112646484375,"end":17.6959541015625},{"word":"your ","start":17.46017236328125,"end":17.805},{"word":"project?","start":17.46017236328125,"end":17.805},{"word":" For ","start":17.805,"end":18.14982763671875},{"word":"example, ","start":18.14982763671875,"end":18.4946552734375},{"word":"are ","start":18.4946552734375,"end":18.839482666015623},{"word":"you ","start":18.839482666015623,"end":19.184310302734374},{"word":"looking ","start":19.184310302734374,"end":19.529137939453125},{"word":"for ","start":19.529137939453125,"end":19.873965576171877},{"word":"repair, ","start":19.873965576171877,"end":20.218793212890624},{"word":"cleaning ","start":20.218793212890624,"end":20.56362060546875},{"word":"and ","start":20.56362060546875,"end":20.9084482421875},{"word":"sealing, ","start":20.9084482421875,"end":21.25327587890625},{"word":"or ","start":21.25327587890625,"end":21.598103515625},{"word":"a ","start":21.598103515625,"end":21.94293115234375},{"word":"new ","start":21.72104736328125,"end":22.065875},{"word":"paver ","start":21.72104736328125,"end":22.065875},{"word":"installation?","start":21.72104736328125,"end":22.065875},{"word":" And ","start":22.065875,"end":22.41070263671875},{"word":"what ","start":22.41070263671875,"end":22.7555302734375},{"word":"area ","start":22.7555302734375,"end":23.100357666015626},{"word":"of ","start":23.100357666015626,"end":23.445185302734377},{"word":"your ","start":23.445185302734377,"end":23.790012939453124},{"word":"property ","start":23.790012939453124,"end":24.134840576171875},{"word":"are ","start":24.134840576171875,"end":24.479668212890626},{"word":"you ","start":24.479668212890626,"end":24.82449560546875},{"word":"interested ","start":24.82449560546875,"end":25.1693232421875},{"word":"in—like ","start":25.1693232421875,"end":25.51415087890625},{"word":"a ","start":25.51415087890625,"end":25.858978515625},{"word":"driveway, ","start":25.858978515625,"end":26.20380615234375},{"word":"patio, ","start":26.20380615234375,"end":26.548633544921874},{"word":"or ","start":26.548633544921874,"end":26.893461181640625},{"word":"pool ","start":26.893461181640625,"end":27.238288818359376},{"word":"deck?","start":26.922339111328125,"end":27.267166748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I wanna put pavers around a bocce ball court. ","words":[{"word":"I ","start":29.358,"end":29.598},{"word":"wanna ","start":29.598,"end":29.918},{"word":"put ","start":29.918,"end":30.238},{"word":"pavers ","start":30.238,"end":30.797999},{"word":"around ","start":31.137999999999998,"end":31.777998999999998},{"word":"a ","start":31.777998999999998,"end":32.018},{"word":"bocce ","start":32.018,"end":32.418},{"word":"ball ","start":32.418,"end":32.738},{"word":"court. ","start":32.738,"end":32.977997}]},{"role":"agent","content":"That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at ","words":[{"word":"That ","start":33.931,"end":34.27582763671875},{"word":"sounds ","start":34.27582763671875,"end":34.6206552734375},{"word":"like ","start":34.6206552734375,"end":34.965482666015625},{"word":"a ","start":34.965482666015625,"end":35.31031030273437},{"word":"great ","start":35.258005859375,"end":35.60283325195312},{"word":"project! ","start":35.258005859375,"end":35.60283325195312},{"word":"Are ","start":35.60283325195312,"end":35.94766088867188},{"word":"you ","start":35.94766088867188,"end":36.292488525390624},{"word":"looking ","start":36.292488525390624,"end":36.63731616210937},{"word":"for ","start":36.63731616210937,"end":36.982143798828126},{"word":"a ","start":36.982143798828126,"end":37.32697119140625},{"word":"new ","start":37.32697119140625,"end":37.671798828125},{"word":"paver ","start":37.671798828125,"end":38.01662646484375},{"word":"installation ","start":38.01662646484375,"end":38.3614541015625},{"word":"to ","start":38.3614541015625,"end":38.706281494140626},{"word":"border ","start":38.706281494140626,"end":39.05110913085937},{"word":"the ","start":39.05110913085937,"end":39.39593676757813},{"word":"bocce ","start":39.39593676757813,"end":39.740764404296876},{"word":"ball ","start":39.740764404296876,"end":40.08559204101562},{"word":"court, ","start":40.08559204101562,"end":40.43041943359375},{"word":"or ","start":40.43041943359375,"end":40.7752470703125},{"word":"do ","start":40.7752470703125,"end":41.12007470703125},{"word":"you ","start":41.12007470703125,"end":41.46490234375},{"word":"have ","start":41.46490234375,"end":41.80972998046875},{"word":"existing ","start":41.80604736328125,"end":42.150875},{"word":"pavers ","start":41.80604736328125,"end":42.150875},{"word":"that ","start":41.80604736328125,"end":42.150875},{"word":"need ","start":41.80604736328125,"end":42.150875},{"word":"repair ","start":41.80604736328125,"end":42.150875},{"word":"or ","start":41.80604736328125,"end":42.150875},{"word":"adjustment?","start":41.80604736328125,"end":42.150875},{"word":" Also, ","start":42.150875,"end":42.49570263671875},{"word":"is ","start":42.49570263671875,"end":42.8405302734375},{"word":"this ","start":42.8405302734375,"end":43.185357666015626},{"word":"at ","start":43.185357666015626,"end":43.530185302734374}],"metadata":{"response_id":4}},{"role":"user","content":"New ","words":[{"word":"New ","start":43.708000000000006,"end":44.028000000000006}]},{"role":"agent","content":"your home ","words":[{"word":"your ","start":43.530185302734374,"end":43.87501293945313},{"word":"home ","start":43.87501293945313,"end":44.219840576171876}],"metadata":{"response_id":4}},{"role":"user","content":"paper. New pavers at my home. ","words":[{"word":"paper. ","start":44.028000000000006,"end":44.508},{"word":"New ","start":45.598000000000006,"end":45.918},{"word":"pavers ","start":45.918,"end":46.318000000000005},{"word":"at ","start":46.318000000000005,"end":46.558},{"word":"my ","start":46.558,"end":46.638000000000005},{"word":"home. ","start":46.638000000000005,"end":46.798}]},{"role":"agent","content":"All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?","words":[{"word":"All ","start":48.191,"end":48.53582763671875},{"word":"right, ","start":48.53582763671875,"end":48.8806552734375},{"word":"new ","start":48.8806552734375,"end":49.22548266601562},{"word":"pavers ","start":49.22548266601562,"end":49.57031030273438},{"word":"around ","start":49.57031030273438,"end":49.915137939453125},{"word":"your ","start":49.915137939453125,"end":50.25996557617187},{"word":"bocce ","start":50.25996557617187,"end":50.60479321289063},{"word":"ball ","start":50.60479321289063,"end":50.94962060546875},{"word":"court ","start":50.94962060546875,"end":51.2944482421875},{"word":"at ","start":51.2944482421875,"end":51.63927587890625},{"word":"your ","start":51.63927587890625,"end":51.984103515625},{"word":"home. ","start":51.984103515625,"end":52.32893115234375},{"word":"For ","start":52.37058325195313,"end":52.715410888671876},{"word":"projects ","start":52.715410888671876,"end":53.06023852539062},{"word":"like ","start":53.06023852539062,"end":53.40506616210938},{"word":"this, ","start":53.40506616210938,"end":53.749893798828126},{"word":"we ","start":53.749893798828126,"end":54.09472119140625},{"word":"can ","start":54.09472119140625,"end":54.439548828125},{"word":"usually ","start":54.439548828125,"end":54.78437646484375},{"word":"start ","start":54.78437646484375,"end":55.1292041015625},{"word":"with ","start":55.1292041015625,"end":55.474031494140625},{"word":"an ","start":55.474031494140625,"end":55.81885913085937},{"word":"online ","start":55.81885913085937,"end":56.16368676757813},{"word":"estimate ","start":56.16368676757813,"end":56.508514404296875},{"word":"if ","start":56.508514404296875,"end":56.85334204101562},{"word":"you’re ","start":56.85334204101562,"end":57.19816943359375},{"word":"able ","start":57.19816943359375,"end":57.5429970703125},{"word":"to ","start":57.5429970703125,"end":57.88782470703125},{"word":"send ","start":57.842380859375,"end":58.18720825195312},{"word":"us ","start":57.842380859375,"end":58.18720825195312},{"word":"some ","start":57.842380859375,"end":58.18720825195312},{"word":"photos ","start":57.842380859375,"end":58.18720825195312},{"word":"and ","start":57.842380859375,"end":58.18720825195312},{"word":"a ","start":57.842380859375,"end":58.18720825195312},{"word":"few ","start":57.842380859375,"end":58.18720825195312},{"word":"details. ","start":57.842380859375,"end":58.18720825195312},{"word":"Or, ","start":58.18720825195312,"end":58.53203588867188},{"word":"if ","start":58.53203588867188,"end":58.876863525390625},{"word":"you’d ","start":58.876863525390625,"end":59.22169116210937},{"word":"prefer, ","start":59.22169116210937,"end":59.56651879882813},{"word":"we ","start":59.56651879882813,"end":59.91134619140625},{"word":"can ","start":59.91134619140625,"end":60.256173828125},{"word":"arrange ","start":60.256173828125,"end":60.60100146484375},{"word":"an ","start":60.60100146484375,"end":60.9458291015625},{"word":"on-site ","start":60.9458291015625,"end":61.29065649414063},{"word":"consultation. ","start":61.29065649414063,"end":61.635484130859375},{"word":"Which ","start":62.36679174804687,"end":62.711619140625},{"word":"option ","start":62.711619140625,"end":63.05644677734375},{"word":"would ","start":63.05644677734375,"end":63.4012744140625},{"word":"you ","start":63.4012744140625,"end":63.74610205078125},{"word":"like ","start":63.74610205078125,"end":64.0909296875},{"word":"to ","start":63.90279736328125,"end":64.247625},{"word":"go ","start":63.90279736328125,"end":64.247625},{"word":"with?","start":63.90279736328125,"end":64.247625}],"metadata":{"response_id":8}},{"role":"user","content":"Can I send you a hand drawing? ","words":[{"word":"Can ","start":65.63799999999999,"end":65.877995},{"word":"I ","start":65.877995,"end":66.038},{"word":"send ","start":66.038,"end":66.27799999999999},{"word":"you ","start":66.27799999999999,"end":66.43799},{"word":"a ","start":66.43799,"end":66.598},{"word":"hand ","start":66.598,"end":66.837994},{"word":"drawing? ","start":66.837994,"end":67.237996}]},{"role":"agent","content":"Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?","words":[{"word":"Yes, ","start":68.707,"end":69.05182763671876},{"word":"you ","start":69.05182763671876,"end":69.3966552734375},{"word":"can ","start":69.3966552734375,"end":69.74148266601563},{"word":"definitely ","start":69.74148266601563,"end":70.08631030273438},{"word":"send ","start":70.08631030273438,"end":70.43113793945312},{"word":"a ","start":70.43113793945312,"end":70.77596557617187},{"word":"hand ","start":70.77596557617187,"end":71.12079321289062},{"word":"drawing ","start":71.12079321289062,"end":71.46562060546874},{"word":"along ","start":71.46562060546874,"end":71.8104482421875},{"word":"with ","start":71.8104482421875,"end":72.15527587890625},{"word":"photos ","start":72.15527587890625,"end":72.500103515625},{"word":"if ","start":72.500103515625,"end":72.84493115234375},{"word":"you ","start":72.84493115234375,"end":73.18975854492187},{"word":"have ","start":72.90167236328125,"end":73.2465},{"word":"them. ","start":72.90167236328125,"end":73.2465},{"word":"That ","start":73.2465,"end":73.59132763671874},{"word":"can ","start":73.59132763671874,"end":73.9361552734375},{"word":"help ","start":73.9361552734375,"end":74.28098266601563},{"word":"our ","start":74.28098266601563,"end":74.62581030273438},{"word":"team ","start":74.62581030273438,"end":74.97063793945313},{"word":"understand ","start":74.97063793945313,"end":75.31546557617187},{"word":"your ","start":75.31546557617187,"end":75.66029321289062},{"word":"vision ","start":75.66029321289062,"end":76.00512060546875},{"word":"and ","start":76.00512060546875,"end":76.3499482421875},{"word":"the ","start":76.3499482421875,"end":76.69477587890626},{"word":"layout ","start":76.69477587890626,"end":77.039603515625},{"word":"you ","start":76.895505859375,"end":77.24033325195313},{"word":"have ","start":76.895505859375,"end":77.24033325195313},{"word":"in ","start":76.895505859375,"end":77.24033325195313},{"word":"mind. ","start":76.895505859375,"end":77.24033325195313},{"word":"After ","start":77.24033325195313,"end":77.58516088867188},{"word":"our ","start":77.58516088867188,"end":77.92998852539063},{"word":"call, ","start":77.92998852539063,"end":78.27481616210937},{"word":"I’ll ","start":78.27481616210937,"end":78.61964379882812},{"word":"send ","start":78.61964379882812,"end":78.96447119140625},{"word":"you ","start":78.96447119140625,"end":79.309298828125},{"word":"a ","start":79.309298828125,"end":79.65412646484376},{"word":"secure ","start":79.65412646484376,"end":79.9989541015625},{"word":"link ","start":79.9989541015625,"end":80.34378149414063},{"word":"by ","start":80.34378149414063,"end":80.68860913085938},{"word":"text ","start":80.68860913085938,"end":81.03343676757812},{"word":"where ","start":81.03343676757812,"end":81.37826440429687},{"word":"you ","start":81.37826440429687,"end":81.72309204101562},{"word":"can ","start":81.72309204101562,"end":82.06791943359374},{"word":"upload ","start":82.06791943359374,"end":82.4127470703125},{"word":"your ","start":82.4127470703125,"end":82.75757470703125},{"word":"drawing ","start":82.503130859375,"end":82.84795825195313},{"word":"and ","start":82.503130859375,"end":82.84795825195313},{"word":"any ","start":82.503130859375,"end":82.84795825195313},{"word":"photos ","start":82.503130859375,"end":82.84795825195313},{"word":"you’d ","start":82.503130859375,"end":82.84795825195313},{"word":"like ","start":82.503130859375,"end":82.84795825195313},{"word":"to ","start":82.503130859375,"end":82.84795825195313},{"word":"include.","start":82.503130859375,"end":82.84795825195313},{"word":"\n\nCould ","start":82.84795825195313,"end":83.19278588867188},{"word":"I ","start":83.19278588867188,"end":83.53761352539063},{"word":"get ","start":83.53761352539063,"end":83.88244116210937},{"word":"your ","start":83.88244116210937,"end":84.22726879882812},{"word":"name ","start":84.22726879882812,"end":84.57209619140625},{"word":"and ","start":84.57209619140625,"end":84.916923828125},{"word":"the ","start":84.916923828125,"end":85.26175146484375},{"word":"best ","start":85.26175146484375,"end":85.6065791015625},{"word":"mobile ","start":85.6065791015625,"end":85.95140649414063},{"word":"number ","start":85.95140649414063,"end":86.29623413085938},{"word":"to ","start":86.29623413085938,"end":86.64106176757812},{"word":"send ","start":86.357630859375,"end":86.70245825195312},{"word":"that ","start":86.357630859375,"end":86.70245825195312},{"word":"upload ","start":86.357630859375,"end":86.70245825195312},{"word":"link ","start":86.357630859375,"end":86.70245825195312},{"word":"to?","start":86.357630859375,"end":86.70245825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Bob Davalina. ","words":[{"word":"Bob ","start":88.57799999999999,"end":88.898},{"word":"Davalina. ","start":88.898,"end":89.698}]},{"role":"agent","content":"Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?","words":[{"word":"Thanks, ","start":93.367,"end":93.71182763671875},{"word":"Bob. ","start":93.71182763671875,"end":94.0566552734375},{"word":"What’s ","start":94.0566552734375,"end":94.40148266601562},{"word":"the ","start":94.40148266601562,"end":94.74631030273437},{"word":"best ","start":94.74631030273437,"end":95.09113793945312},{"word":"mobile ","start":95.09113793945312,"end":95.43596557617188},{"word":"number ","start":95.43596557617188,"end":95.78079321289063},{"word":"to ","start":95.78079321289063,"end":96.12562060546875},{"word":"send ","start":96.12562060546875,"end":96.4704482421875},{"word":"the ","start":96.4704482421875,"end":96.81527587890625},{"word":"upload ","start":96.81527587890625,"end":97.160103515625},{"word":"link ","start":97.160103515625,"end":97.50493115234374},{"word":"for ","start":97.50493115234374,"end":97.84975854492187},{"word":"your ","start":97.52683911132813,"end":97.87166674804688},{"word":"drawing ","start":97.52683911132813,"end":97.87166674804688},{"word":"and ","start":97.52683911132813,"end":97.87166674804688},{"word":"photos?","start":97.52683911132813,"end":97.87166674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.84800399999999,"end":99.24800499999999},{"word":"six ","start":99.24800499999999,"end":99.568005},{"word":"seven ","start":99.568005,"end":100.208005},{"word":"six ","start":100.368,"end":100.688},{"word":"two ","start":100.688,"end":100.928006},{"word":"five ","start":100.928006,"end":101.32799999999999},{"word":"seven ","start":101.32799999999999,"end":101.80799999999999},{"word":"three ","start":101.80799999999999,"end":102.048},{"word":"four ","start":102.048,"end":102.288},{"word":"two. ","start":102.288,"end":102.448}]},{"role":"agent","content":"Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?","words":[{"word":"Thanks, ","start":104.062,"end":104.40682763671875},{"word":"Bob.","start":104.40682763671875,"end":104.7516552734375},{"word":" And ","start":105.1,"end":105.44482763671876},{"word":"just ","start":105.44482763671876,"end":105.7896552734375},{"word":"to ","start":105.7896552734375,"end":106.13448266601563},{"word":"make ","start":106.13448266601563,"end":106.47931030273438},{"word":"sure ","start":106.47931030273438,"end":106.82413793945312},{"word":"we ","start":106.82413793945312,"end":107.16896557617187},{"word":"have ","start":107.16896557617187,"end":107.51379321289062},{"word":"everything, ","start":107.51379321289062,"end":107.85862060546874},{"word":"what’s ","start":107.85862060546874,"end":108.2034482421875},{"word":"the ","start":108.2034482421875,"end":108.54827587890625},{"word":"address ","start":108.54827587890625,"end":108.893103515625},{"word":"where ","start":108.893103515625,"end":109.23793115234375},{"word":"you’d ","start":109.23793115234375,"end":109.58275854492187},{"word":"like ","start":109.58275854492187,"end":109.92758618164062},{"word":"the ","start":109.92758618164062,"end":110.27241381835937},{"word":"pavers ","start":110.27241381835937,"end":110.61724145507813},{"word":"installed ","start":110.57179736328125,"end":110.916625},{"word":"around ","start":110.57179736328125,"end":110.916625},{"word":"your ","start":110.57179736328125,"end":110.916625},{"word":"bocce ","start":110.57179736328125,"end":110.916625},{"word":"ball ","start":110.57179736328125,"end":110.916625},{"word":"court?","start":110.57179736328125,"end":110.916625}],"metadata":{"response_id":11}},{"role":"user","content":"I don't wanna give that right now. ","words":[{"word":"I ","start":112.32799999999999,"end":112.88799999999999},{"word":"don't ","start":112.88799999999999,"end":113.127995},{"word":"wanna ","start":113.127995,"end":113.288},{"word":"give ","start":113.288,"end":113.52799999999999},{"word":"that ","start":113.52799999999999,"end":113.767995},{"word":"right ","start":113.767995,"end":113.928},{"word":"now. ","start":113.928,"end":114.088}]},{"role":"agent","content":"No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":115.522,"end":115.86682763671875},{"word":"problem, ","start":115.86682763671875,"end":116.2116552734375},{"word":"Bob. ","start":116.2116552734375,"end":116.55648266601563},{"word":"You ","start":116.55648266601563,"end":116.90131030273437},{"word":"can ","start":116.90131030273437,"end":117.24613793945312},{"word":"provide ","start":117.24613793945312,"end":117.59096557617187},{"word":"the ","start":117.59096557617187,"end":117.93579321289063},{"word":"address ","start":117.93579321289063,"end":118.28062060546876},{"word":"later ","start":118.04483911132813,"end":118.38966674804688},{"word":"when ","start":118.04483911132813,"end":118.38966674804688},{"word":"you’re ","start":118.04483911132813,"end":118.38966674804688},{"word":"ready. ","start":118.04483911132813,"end":118.38966674804688},{"word":"I’ll ","start":118.38966674804688,"end":118.734494140625},{"word":"send ","start":118.734494140625,"end":119.07932177734375},{"word":"the ","start":119.07932177734375,"end":119.4241494140625},{"word":"upload ","start":119.4241494140625,"end":119.76897705078125},{"word":"link ","start":119.76897705078125,"end":120.1138046875},{"word":"to ","start":120.1138046875,"end":120.45863208007812},{"word":"your ","start":120.45863208007812,"end":120.80345971679688},{"word":"mobile ","start":120.80345971679688,"end":121.14828735351563},{"word":"number ","start":121.14828735351563,"end":121.49311499023437},{"word":"so ","start":121.49311499023437,"end":121.83794262695312},{"word":"you ","start":121.83794262695312,"end":122.18277001953125},{"word":"can ","start":122.18277001953125,"end":122.52759765625},{"word":"share ","start":122.52759765625,"end":122.87242529296876},{"word":"your ","start":122.87242529296876,"end":123.2172529296875},{"word":"hand ","start":123.2172529296875,"end":123.56208056640625},{"word":"drawing ","start":123.56208056640625,"end":123.90690795898438},{"word":"and ","start":123.86146411132812,"end":124.20629174804688},{"word":"any ","start":123.86146411132812,"end":124.20629174804688},{"word":"photos.","start":123.86146411132812,"end":124.20629174804688},{"word":" The ","start":124.20629174804688,"end":124.551119140625},{"word":"more ","start":124.551119140625,"end":124.89594677734375},{"word":"details ","start":124.89594677734375,"end":125.2407744140625},{"word":"and ","start":125.2407744140625,"end":125.58560205078125},{"word":"measurements ","start":125.58560205078125,"end":125.9304296875},{"word":"you ","start":125.9304296875,"end":126.27525708007812},{"word":"include, ","start":126.27525708007812,"end":126.62008471679688},{"word":"the ","start":126.62008471679688,"end":126.96491235351563},{"word":"more ","start":126.96491235351563,"end":127.30973999023438},{"word":"accurate ","start":127.30973999023438,"end":127.65456762695312},{"word":"your ","start":127.65456762695312,"end":127.99939501953125},{"word":"estimate ","start":127.99939501953125,"end":128.34422265625},{"word":"will ","start":128.33129736328124,"end":128.676125},{"word":"be.","start":128.33129736328124,"end":128.676125},{"word":"\n\nA ","start":128.676125,"end":129.02095263671876},{"word":"member ","start":129.02095263671876,"end":129.3657802734375},{"word":"of ","start":129.3657802734375,"end":129.71060766601562},{"word":"the ","start":129.71060766601562,"end":130.05543530273437},{"word":"Instant ","start":130.05543530273437,"end":130.4002629394531},{"word":"Pavers ","start":130.4002629394531,"end":130.74509057617186},{"word":"team ","start":130.74509057617186,"end":131.08991821289064},{"word":"will ","start":131.08991821289064,"end":131.43474560546875},{"word":"review ","start":131.43474560546875,"end":131.7795732421875},{"word":"your ","start":131.7795732421875,"end":132.12440087890624},{"word":"information ","start":132.12440087890624,"end":132.469228515625},{"word":"and ","start":132.25546411132814,"end":132.60029174804689},{"word":"follow ","start":132.25546411132814,"end":132.60029174804689},{"word":"up ","start":132.25546411132814,"end":132.60029174804689},{"word":"with ","start":132.25546411132814,"end":132.60029174804689},{"word":"you ","start":132.25546411132814,"end":132.60029174804689},{"word":"soon. ","start":132.25546411132814,"end":132.60029174804689},{"word":"Thanks ","start":132.60029174804689,"end":132.945119140625},{"word":"for ","start":132.945119140625,"end":133.28994677734374},{"word":"calling, ","start":133.28994677734374,"end":133.6347744140625},{"word":"and ","start":133.6347744140625,"end":133.97960205078124},{"word":"have ","start":133.97960205078124,"end":134.3244296875},{"word":"a ","start":134.055005859375,"end":134.3998332519531},{"word":"great ","start":134.055005859375,"end":134.3998332519531},{"word":"day!","start":134.055005859375,"end":134.3998332519531}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":882,"p90":1324.3999999999999,"p95":1569.1999999999994,"p99":1765.04,"min":2,"max":1814,"num":10,"sum":8910,"values":[2,659,717,642,850,1067,914,1814,1270,975]},"e2e":{"p50":1434,"p90":2436.000000000001,"p95":3052.4999999999986,"p99":3545.699999999999,"min":953.0029296875,"max":3669,"num":7,"sum":11840.0068359375,"values":[1308,953.0029296875,1393,1469.00390625,3669,1614,1434]},"tts":{"p50":195.5,"p90":238.9,"p95":242.95,"p99":246.19,"min":134,"max":247,"num":10,"sum":1935,"values":[203,142,207,178,187,188,238,211,134,247]},"asr":{"p50":196,"p90":335,"p95":347,"p99":356.59999999999997,"min":88,"max":359,"num":7,"sum":1518,"values":[359,89,88,292,319,196,175]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.5583379},{"product":"platform_tts","unit_price":0.025,"cost":3.425},{"product":"gpt_4_1","unit_price":0.075,"cost":10.275},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":137,"total_duration_unit_price":0.1916667,"combined_cost":27.7583379},"call_analysis":{"call_summary":"The caller, Bob Davalina, requested a quote for new paver installation around a bocce ball court at his home. The agent explained the estimate process and offered to send a secure link for Bob to upload a hand drawing and photos. Bob declined to provide his address at this time but provided his mobile number for follow-up.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Bob Davalina","property_address":"","service_type":"new install","estimate_type":"online estimate","qualified_lead":true,"project_description":"New paver installation to border a bocce ball court at the customer's home."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1390,1370,1393,1477,1504,1504,1508,1541,1625,1717,1758,1807],"average":1549.5,"num_requests":12},"tool_calls":[],"from_number":"anonymous","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536640812}

2026-06-03T19:30:41-06:00
{"event":"call_ended","call":{"call_id":"call_7cbf2ec66472e6d3d6282947400","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780536502362,"end_timestamp":1780536638773,"duration_ms":136411,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Quote for pavers. \nAgent: Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?\nUser: I wanna put pavers around a bocce ball court. \nAgent: That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at \nUser: New \nAgent: your home \nUser: paper. New pavers at my home. \nAgent: All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?\nUser: Can I send you a hand drawing? \nAgent: Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?\nUser: Bob Davalina. \nAgent: Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?\nUser: Two six seven six two five seven three four two. \nAgent: Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?\nUser: I don't wanna give that right now. \nAgent: No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.206,"end":0.55082763671875},{"word":"you ","start":0.55082763671875,"end":0.8956552734375},{"word":"for ","start":0.8956552734375,"end":1.240482666015625},{"word":"calling ","start":1.240482666015625,"end":1.585310302734375},{"word":"Instant ","start":1.585310302734375,"end":1.930137939453125},{"word":"Pavers. ","start":1.930137939453125,"end":2.274965576171875},{"word":"This ","start":2.597666748046875,"end":2.942494140625},{"word":"is ","start":2.942494140625,"end":3.28732177734375},{"word":"Mac ","start":3.28732177734375,"end":3.6321494140625},{"word":"the ","start":3.6321494140625,"end":3.97697705078125},{"word":"Digital ","start":3.97697705078125,"end":4.3218046875},{"word":"Assistant. ","start":4.3218046875,"end":4.666632080078125},{"word":"How ","start":5.860083251953125,"end":6.204910888671875},{"word":"may ","start":6.204910888671875,"end":6.549738525390625},{"word":"I ","start":6.45567236328125,"end":6.8005},{"word":"help ","start":6.45567236328125,"end":6.8005},{"word":"you?","start":6.45567236328125,"end":6.8005}],"metadata":{"response_id":0}},{"role":"user","content":"Quote for pavers. ","words":[{"word":"Quote ","start":9.888,"end":10.368001},{"word":"for ","start":10.368001,"end":10.687999999999999},{"word":"pavers. ","start":10.687999999999999,"end":11.168}]},{"role":"agent","content":"Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?","words":[{"word":"Thanks ","start":12.476,"end":12.82082763671875},{"word":"for ","start":12.82082763671875,"end":13.1656552734375},{"word":"reaching ","start":13.1656552734375,"end":13.510482666015625},{"word":"out ","start":13.510482666015625,"end":13.855310302734376},{"word":"about ","start":13.855310302734376,"end":14.200137939453125},{"word":"a ","start":14.200137939453125,"end":14.544965576171874},{"word":"quote ","start":14.544965576171874,"end":14.889793212890625},{"word":"for ","start":14.592505859375,"end":14.937333251953126},{"word":"pavers. ","start":14.592505859375,"end":14.937333251953126},{"word":"Can ","start":14.937333251953126,"end":15.282160888671875},{"word":"you ","start":15.282160888671875,"end":15.626988525390624},{"word":"tell ","start":15.626988525390624,"end":15.971816162109375},{"word":"me ","start":15.971816162109375,"end":16.316643798828125},{"word":"a ","start":16.316643798828125,"end":16.66147119140625},{"word":"little ","start":16.66147119140625,"end":17.006298828125},{"word":"more ","start":17.006298828125,"end":17.35112646484375},{"word":"about ","start":17.35112646484375,"end":17.6959541015625},{"word":"your ","start":17.46017236328125,"end":17.805},{"word":"project?","start":17.46017236328125,"end":17.805},{"word":" For ","start":17.805,"end":18.14982763671875},{"word":"example, ","start":18.14982763671875,"end":18.4946552734375},{"word":"are ","start":18.4946552734375,"end":18.839482666015623},{"word":"you ","start":18.839482666015623,"end":19.184310302734374},{"word":"looking ","start":19.184310302734374,"end":19.529137939453125},{"word":"for ","start":19.529137939453125,"end":19.873965576171877},{"word":"repair, ","start":19.873965576171877,"end":20.218793212890624},{"word":"cleaning ","start":20.218793212890624,"end":20.56362060546875},{"word":"and ","start":20.56362060546875,"end":20.9084482421875},{"word":"sealing, ","start":20.9084482421875,"end":21.25327587890625},{"word":"or ","start":21.25327587890625,"end":21.598103515625},{"word":"a ","start":21.598103515625,"end":21.94293115234375},{"word":"new ","start":21.72104736328125,"end":22.065875},{"word":"paver ","start":21.72104736328125,"end":22.065875},{"word":"installation?","start":21.72104736328125,"end":22.065875},{"word":" And ","start":22.065875,"end":22.41070263671875},{"word":"what ","start":22.41070263671875,"end":22.7555302734375},{"word":"area ","start":22.7555302734375,"end":23.100357666015626},{"word":"of ","start":23.100357666015626,"end":23.445185302734377},{"word":"your ","start":23.445185302734377,"end":23.790012939453124},{"word":"property ","start":23.790012939453124,"end":24.134840576171875},{"word":"are ","start":24.134840576171875,"end":24.479668212890626},{"word":"you ","start":24.479668212890626,"end":24.82449560546875},{"word":"interested ","start":24.82449560546875,"end":25.1693232421875},{"word":"in—like ","start":25.1693232421875,"end":25.51415087890625},{"word":"a ","start":25.51415087890625,"end":25.858978515625},{"word":"driveway, ","start":25.858978515625,"end":26.20380615234375},{"word":"patio, ","start":26.20380615234375,"end":26.548633544921874},{"word":"or ","start":26.548633544921874,"end":26.893461181640625},{"word":"pool ","start":26.893461181640625,"end":27.238288818359376},{"word":"deck?","start":26.922339111328125,"end":27.267166748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I wanna put pavers around a bocce ball court. ","words":[{"word":"I ","start":29.358,"end":29.598},{"word":"wanna ","start":29.598,"end":29.918},{"word":"put ","start":29.918,"end":30.238},{"word":"pavers ","start":30.238,"end":30.797999},{"word":"around ","start":31.137999999999998,"end":31.777998999999998},{"word":"a ","start":31.777998999999998,"end":32.018},{"word":"bocce ","start":32.018,"end":32.418},{"word":"ball ","start":32.418,"end":32.738},{"word":"court. ","start":32.738,"end":32.977997}]},{"role":"agent","content":"That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at ","words":[{"word":"That ","start":33.931,"end":34.27582763671875},{"word":"sounds ","start":34.27582763671875,"end":34.6206552734375},{"word":"like ","start":34.6206552734375,"end":34.965482666015625},{"word":"a ","start":34.965482666015625,"end":35.31031030273437},{"word":"great ","start":35.258005859375,"end":35.60283325195312},{"word":"project! ","start":35.258005859375,"end":35.60283325195312},{"word":"Are ","start":35.60283325195312,"end":35.94766088867188},{"word":"you ","start":35.94766088867188,"end":36.292488525390624},{"word":"looking ","start":36.292488525390624,"end":36.63731616210937},{"word":"for ","start":36.63731616210937,"end":36.982143798828126},{"word":"a ","start":36.982143798828126,"end":37.32697119140625},{"word":"new ","start":37.32697119140625,"end":37.671798828125},{"word":"paver ","start":37.671798828125,"end":38.01662646484375},{"word":"installation ","start":38.01662646484375,"end":38.3614541015625},{"word":"to ","start":38.3614541015625,"end":38.706281494140626},{"word":"border ","start":38.706281494140626,"end":39.05110913085937},{"word":"the ","start":39.05110913085937,"end":39.39593676757813},{"word":"bocce ","start":39.39593676757813,"end":39.740764404296876},{"word":"ball ","start":39.740764404296876,"end":40.08559204101562},{"word":"court, ","start":40.08559204101562,"end":40.43041943359375},{"word":"or ","start":40.43041943359375,"end":40.7752470703125},{"word":"do ","start":40.7752470703125,"end":41.12007470703125},{"word":"you ","start":41.12007470703125,"end":41.46490234375},{"word":"have ","start":41.46490234375,"end":41.80972998046875},{"word":"existing ","start":41.80604736328125,"end":42.150875},{"word":"pavers ","start":41.80604736328125,"end":42.150875},{"word":"that ","start":41.80604736328125,"end":42.150875},{"word":"need ","start":41.80604736328125,"end":42.150875},{"word":"repair ","start":41.80604736328125,"end":42.150875},{"word":"or ","start":41.80604736328125,"end":42.150875},{"word":"adjustment?","start":41.80604736328125,"end":42.150875},{"word":" Also, ","start":42.150875,"end":42.49570263671875},{"word":"is ","start":42.49570263671875,"end":42.8405302734375},{"word":"this ","start":42.8405302734375,"end":43.185357666015626},{"word":"at ","start":43.185357666015626,"end":43.530185302734374}],"metadata":{"response_id":4}},{"role":"user","content":"New ","words":[{"word":"New ","start":43.708000000000006,"end":44.028000000000006}]},{"role":"agent","content":"your home ","words":[{"word":"your ","start":43.530185302734374,"end":43.87501293945313},{"word":"home ","start":43.87501293945313,"end":44.219840576171876}],"metadata":{"response_id":4}},{"role":"user","content":"paper. New pavers at my home. ","words":[{"word":"paper. ","start":44.028000000000006,"end":44.508},{"word":"New ","start":45.598000000000006,"end":45.918},{"word":"pavers ","start":45.918,"end":46.318000000000005},{"word":"at ","start":46.318000000000005,"end":46.558},{"word":"my ","start":46.558,"end":46.638000000000005},{"word":"home. ","start":46.638000000000005,"end":46.798}]},{"role":"agent","content":"All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?","words":[{"word":"All ","start":48.191,"end":48.53582763671875},{"word":"right, ","start":48.53582763671875,"end":48.8806552734375},{"word":"new ","start":48.8806552734375,"end":49.22548266601562},{"word":"pavers ","start":49.22548266601562,"end":49.57031030273438},{"word":"around ","start":49.57031030273438,"end":49.915137939453125},{"word":"your ","start":49.915137939453125,"end":50.25996557617187},{"word":"bocce ","start":50.25996557617187,"end":50.60479321289063},{"word":"ball ","start":50.60479321289063,"end":50.94962060546875},{"word":"court ","start":50.94962060546875,"end":51.2944482421875},{"word":"at ","start":51.2944482421875,"end":51.63927587890625},{"word":"your ","start":51.63927587890625,"end":51.984103515625},{"word":"home. ","start":51.984103515625,"end":52.32893115234375},{"word":"For ","start":52.37058325195313,"end":52.715410888671876},{"word":"projects ","start":52.715410888671876,"end":53.06023852539062},{"word":"like ","start":53.06023852539062,"end":53.40506616210938},{"word":"this, ","start":53.40506616210938,"end":53.749893798828126},{"word":"we ","start":53.749893798828126,"end":54.09472119140625},{"word":"can ","start":54.09472119140625,"end":54.439548828125},{"word":"usually ","start":54.439548828125,"end":54.78437646484375},{"word":"start ","start":54.78437646484375,"end":55.1292041015625},{"word":"with ","start":55.1292041015625,"end":55.474031494140625},{"word":"an ","start":55.474031494140625,"end":55.81885913085937},{"word":"online ","start":55.81885913085937,"end":56.16368676757813},{"word":"estimate ","start":56.16368676757813,"end":56.508514404296875},{"word":"if ","start":56.508514404296875,"end":56.85334204101562},{"word":"you’re ","start":56.85334204101562,"end":57.19816943359375},{"word":"able ","start":57.19816943359375,"end":57.5429970703125},{"word":"to ","start":57.5429970703125,"end":57.88782470703125},{"word":"send ","start":57.842380859375,"end":58.18720825195312},{"word":"us ","start":57.842380859375,"end":58.18720825195312},{"word":"some ","start":57.842380859375,"end":58.18720825195312},{"word":"photos ","start":57.842380859375,"end":58.18720825195312},{"word":"and ","start":57.842380859375,"end":58.18720825195312},{"word":"a ","start":57.842380859375,"end":58.18720825195312},{"word":"few ","start":57.842380859375,"end":58.18720825195312},{"word":"details. ","start":57.842380859375,"end":58.18720825195312},{"word":"Or, ","start":58.18720825195312,"end":58.53203588867188},{"word":"if ","start":58.53203588867188,"end":58.876863525390625},{"word":"you’d ","start":58.876863525390625,"end":59.22169116210937},{"word":"prefer, ","start":59.22169116210937,"end":59.56651879882813},{"word":"we ","start":59.56651879882813,"end":59.91134619140625},{"word":"can ","start":59.91134619140625,"end":60.256173828125},{"word":"arrange ","start":60.256173828125,"end":60.60100146484375},{"word":"an ","start":60.60100146484375,"end":60.9458291015625},{"word":"on-site ","start":60.9458291015625,"end":61.29065649414063},{"word":"consultation. ","start":61.29065649414063,"end":61.635484130859375},{"word":"Which ","start":62.36679174804687,"end":62.711619140625},{"word":"option ","start":62.711619140625,"end":63.05644677734375},{"word":"would ","start":63.05644677734375,"end":63.4012744140625},{"word":"you ","start":63.4012744140625,"end":63.74610205078125},{"word":"like ","start":63.74610205078125,"end":64.0909296875},{"word":"to ","start":63.90279736328125,"end":64.247625},{"word":"go ","start":63.90279736328125,"end":64.247625},{"word":"with?","start":63.90279736328125,"end":64.247625}],"metadata":{"response_id":8}},{"role":"user","content":"Can I send you a hand drawing? ","words":[{"word":"Can ","start":65.63799999999999,"end":65.877995},{"word":"I ","start":65.877995,"end":66.038},{"word":"send ","start":66.038,"end":66.27799999999999},{"word":"you ","start":66.27799999999999,"end":66.43799},{"word":"a ","start":66.43799,"end":66.598},{"word":"hand ","start":66.598,"end":66.837994},{"word":"drawing? ","start":66.837994,"end":67.237996}]},{"role":"agent","content":"Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?","words":[{"word":"Yes, ","start":68.707,"end":69.05182763671876},{"word":"you ","start":69.05182763671876,"end":69.3966552734375},{"word":"can ","start":69.3966552734375,"end":69.74148266601563},{"word":"definitely ","start":69.74148266601563,"end":70.08631030273438},{"word":"send ","start":70.08631030273438,"end":70.43113793945312},{"word":"a ","start":70.43113793945312,"end":70.77596557617187},{"word":"hand ","start":70.77596557617187,"end":71.12079321289062},{"word":"drawing ","start":71.12079321289062,"end":71.46562060546874},{"word":"along ","start":71.46562060546874,"end":71.8104482421875},{"word":"with ","start":71.8104482421875,"end":72.15527587890625},{"word":"photos ","start":72.15527587890625,"end":72.500103515625},{"word":"if ","start":72.500103515625,"end":72.84493115234375},{"word":"you ","start":72.84493115234375,"end":73.18975854492187},{"word":"have ","start":72.90167236328125,"end":73.2465},{"word":"them. ","start":72.90167236328125,"end":73.2465},{"word":"That ","start":73.2465,"end":73.59132763671874},{"word":"can ","start":73.59132763671874,"end":73.9361552734375},{"word":"help ","start":73.9361552734375,"end":74.28098266601563},{"word":"our ","start":74.28098266601563,"end":74.62581030273438},{"word":"team ","start":74.62581030273438,"end":74.97063793945313},{"word":"understand ","start":74.97063793945313,"end":75.31546557617187},{"word":"your ","start":75.31546557617187,"end":75.66029321289062},{"word":"vision ","start":75.66029321289062,"end":76.00512060546875},{"word":"and ","start":76.00512060546875,"end":76.3499482421875},{"word":"the ","start":76.3499482421875,"end":76.69477587890626},{"word":"layout ","start":76.69477587890626,"end":77.039603515625},{"word":"you ","start":76.895505859375,"end":77.24033325195313},{"word":"have ","start":76.895505859375,"end":77.24033325195313},{"word":"in ","start":76.895505859375,"end":77.24033325195313},{"word":"mind. ","start":76.895505859375,"end":77.24033325195313},{"word":"After ","start":77.24033325195313,"end":77.58516088867188},{"word":"our ","start":77.58516088867188,"end":77.92998852539063},{"word":"call, ","start":77.92998852539063,"end":78.27481616210937},{"word":"I’ll ","start":78.27481616210937,"end":78.61964379882812},{"word":"send ","start":78.61964379882812,"end":78.96447119140625},{"word":"you ","start":78.96447119140625,"end":79.309298828125},{"word":"a ","start":79.309298828125,"end":79.65412646484376},{"word":"secure ","start":79.65412646484376,"end":79.9989541015625},{"word":"link ","start":79.9989541015625,"end":80.34378149414063},{"word":"by ","start":80.34378149414063,"end":80.68860913085938},{"word":"text ","start":80.68860913085938,"end":81.03343676757812},{"word":"where ","start":81.03343676757812,"end":81.37826440429687},{"word":"you ","start":81.37826440429687,"end":81.72309204101562},{"word":"can ","start":81.72309204101562,"end":82.06791943359374},{"word":"upload ","start":82.06791943359374,"end":82.4127470703125},{"word":"your ","start":82.4127470703125,"end":82.75757470703125},{"word":"drawing ","start":82.503130859375,"end":82.84795825195313},{"word":"and ","start":82.503130859375,"end":82.84795825195313},{"word":"any ","start":82.503130859375,"end":82.84795825195313},{"word":"photos ","start":82.503130859375,"end":82.84795825195313},{"word":"you’d ","start":82.503130859375,"end":82.84795825195313},{"word":"like ","start":82.503130859375,"end":82.84795825195313},{"word":"to ","start":82.503130859375,"end":82.84795825195313},{"word":"include.","start":82.503130859375,"end":82.84795825195313},{"word":"\n\nCould ","start":82.84795825195313,"end":83.19278588867188},{"word":"I ","start":83.19278588867188,"end":83.53761352539063},{"word":"get ","start":83.53761352539063,"end":83.88244116210937},{"word":"your ","start":83.88244116210937,"end":84.22726879882812},{"word":"name ","start":84.22726879882812,"end":84.57209619140625},{"word":"and ","start":84.57209619140625,"end":84.916923828125},{"word":"the ","start":84.916923828125,"end":85.26175146484375},{"word":"best ","start":85.26175146484375,"end":85.6065791015625},{"word":"mobile ","start":85.6065791015625,"end":85.95140649414063},{"word":"number ","start":85.95140649414063,"end":86.29623413085938},{"word":"to ","start":86.29623413085938,"end":86.64106176757812},{"word":"send ","start":86.357630859375,"end":86.70245825195312},{"word":"that ","start":86.357630859375,"end":86.70245825195312},{"word":"upload ","start":86.357630859375,"end":86.70245825195312},{"word":"link ","start":86.357630859375,"end":86.70245825195312},{"word":"to?","start":86.357630859375,"end":86.70245825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Bob Davalina. ","words":[{"word":"Bob ","start":88.57799999999999,"end":88.898},{"word":"Davalina. ","start":88.898,"end":89.698}]},{"role":"agent","content":"Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?","words":[{"word":"Thanks, ","start":93.367,"end":93.71182763671875},{"word":"Bob. ","start":93.71182763671875,"end":94.0566552734375},{"word":"What’s ","start":94.0566552734375,"end":94.40148266601562},{"word":"the ","start":94.40148266601562,"end":94.74631030273437},{"word":"best ","start":94.74631030273437,"end":95.09113793945312},{"word":"mobile ","start":95.09113793945312,"end":95.43596557617188},{"word":"number ","start":95.43596557617188,"end":95.78079321289063},{"word":"to ","start":95.78079321289063,"end":96.12562060546875},{"word":"send ","start":96.12562060546875,"end":96.4704482421875},{"word":"the ","start":96.4704482421875,"end":96.81527587890625},{"word":"upload ","start":96.81527587890625,"end":97.160103515625},{"word":"link ","start":97.160103515625,"end":97.50493115234374},{"word":"for ","start":97.50493115234374,"end":97.84975854492187},{"word":"your ","start":97.52683911132813,"end":97.87166674804688},{"word":"drawing ","start":97.52683911132813,"end":97.87166674804688},{"word":"and ","start":97.52683911132813,"end":97.87166674804688},{"word":"photos?","start":97.52683911132813,"end":97.87166674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.84800399999999,"end":99.24800499999999},{"word":"six ","start":99.24800499999999,"end":99.568005},{"word":"seven ","start":99.568005,"end":100.208005},{"word":"six ","start":100.368,"end":100.688},{"word":"two ","start":100.688,"end":100.928006},{"word":"five ","start":100.928006,"end":101.32799999999999},{"word":"seven ","start":101.32799999999999,"end":101.80799999999999},{"word":"three ","start":101.80799999999999,"end":102.048},{"word":"four ","start":102.048,"end":102.288},{"word":"two. ","start":102.288,"end":102.448}]},{"role":"agent","content":"Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?","words":[{"word":"Thanks, ","start":104.062,"end":104.40682763671875},{"word":"Bob.","start":104.40682763671875,"end":104.7516552734375},{"word":" And ","start":105.1,"end":105.44482763671876},{"word":"just ","start":105.44482763671876,"end":105.7896552734375},{"word":"to ","start":105.7896552734375,"end":106.13448266601563},{"word":"make ","start":106.13448266601563,"end":106.47931030273438},{"word":"sure ","start":106.47931030273438,"end":106.82413793945312},{"word":"we ","start":106.82413793945312,"end":107.16896557617187},{"word":"have ","start":107.16896557617187,"end":107.51379321289062},{"word":"everything, ","start":107.51379321289062,"end":107.85862060546874},{"word":"what’s ","start":107.85862060546874,"end":108.2034482421875},{"word":"the ","start":108.2034482421875,"end":108.54827587890625},{"word":"address ","start":108.54827587890625,"end":108.893103515625},{"word":"where ","start":108.893103515625,"end":109.23793115234375},{"word":"you’d ","start":109.23793115234375,"end":109.58275854492187},{"word":"like ","start":109.58275854492187,"end":109.92758618164062},{"word":"the ","start":109.92758618164062,"end":110.27241381835937},{"word":"pavers ","start":110.27241381835937,"end":110.61724145507813},{"word":"installed ","start":110.57179736328125,"end":110.916625},{"word":"around ","start":110.57179736328125,"end":110.916625},{"word":"your ","start":110.57179736328125,"end":110.916625},{"word":"bocce ","start":110.57179736328125,"end":110.916625},{"word":"ball ","start":110.57179736328125,"end":110.916625},{"word":"court?","start":110.57179736328125,"end":110.916625}],"metadata":{"response_id":11}},{"role":"user","content":"I don't wanna give that right now. ","words":[{"word":"I ","start":112.32799999999999,"end":112.88799999999999},{"word":"don't ","start":112.88799999999999,"end":113.127995},{"word":"wanna ","start":113.127995,"end":113.288},{"word":"give ","start":113.288,"end":113.52799999999999},{"word":"that ","start":113.52799999999999,"end":113.767995},{"word":"right ","start":113.767995,"end":113.928},{"word":"now. ","start":113.928,"end":114.088}]},{"role":"agent","content":"No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":115.522,"end":115.86682763671875},{"word":"problem, ","start":115.86682763671875,"end":116.2116552734375},{"word":"Bob. ","start":116.2116552734375,"end":116.55648266601563},{"word":"You ","start":116.55648266601563,"end":116.90131030273437},{"word":"can ","start":116.90131030273437,"end":117.24613793945312},{"word":"provide ","start":117.24613793945312,"end":117.59096557617187},{"word":"the ","start":117.59096557617187,"end":117.93579321289063},{"word":"address ","start":117.93579321289063,"end":118.28062060546876},{"word":"later ","start":118.04483911132813,"end":118.38966674804688},{"word":"when ","start":118.04483911132813,"end":118.38966674804688},{"word":"you’re ","start":118.04483911132813,"end":118.38966674804688},{"word":"ready. ","start":118.04483911132813,"end":118.38966674804688},{"word":"I’ll ","start":118.38966674804688,"end":118.734494140625},{"word":"send ","start":118.734494140625,"end":119.07932177734375},{"word":"the ","start":119.07932177734375,"end":119.4241494140625},{"word":"upload ","start":119.4241494140625,"end":119.76897705078125},{"word":"link ","start":119.76897705078125,"end":120.1138046875},{"word":"to ","start":120.1138046875,"end":120.45863208007812},{"word":"your ","start":120.45863208007812,"end":120.80345971679688},{"word":"mobile ","start":120.80345971679688,"end":121.14828735351563},{"word":"number ","start":121.14828735351563,"end":121.49311499023437},{"word":"so ","start":121.49311499023437,"end":121.83794262695312},{"word":"you ","start":121.83794262695312,"end":122.18277001953125},{"word":"can ","start":122.18277001953125,"end":122.52759765625},{"word":"share ","start":122.52759765625,"end":122.87242529296876},{"word":"your ","start":122.87242529296876,"end":123.2172529296875},{"word":"hand ","start":123.2172529296875,"end":123.56208056640625},{"word":"drawing ","start":123.56208056640625,"end":123.90690795898438},{"word":"and ","start":123.86146411132812,"end":124.20629174804688},{"word":"any ","start":123.86146411132812,"end":124.20629174804688},{"word":"photos.","start":123.86146411132812,"end":124.20629174804688},{"word":" The ","start":124.20629174804688,"end":124.551119140625},{"word":"more ","start":124.551119140625,"end":124.89594677734375},{"word":"details ","start":124.89594677734375,"end":125.2407744140625},{"word":"and ","start":125.2407744140625,"end":125.58560205078125},{"word":"measurements ","start":125.58560205078125,"end":125.9304296875},{"word":"you ","start":125.9304296875,"end":126.27525708007812},{"word":"include, ","start":126.27525708007812,"end":126.62008471679688},{"word":"the ","start":126.62008471679688,"end":126.96491235351563},{"word":"more ","start":126.96491235351563,"end":127.30973999023438},{"word":"accurate ","start":127.30973999023438,"end":127.65456762695312},{"word":"your ","start":127.65456762695312,"end":127.99939501953125},{"word":"estimate ","start":127.99939501953125,"end":128.34422265625},{"word":"will ","start":128.33129736328124,"end":128.676125},{"word":"be.","start":128.33129736328124,"end":128.676125},{"word":"\n\nA ","start":128.676125,"end":129.02095263671876},{"word":"member ","start":129.02095263671876,"end":129.3657802734375},{"word":"of ","start":129.3657802734375,"end":129.71060766601562},{"word":"the ","start":129.71060766601562,"end":130.05543530273437},{"word":"Instant ","start":130.05543530273437,"end":130.4002629394531},{"word":"Pavers ","start":130.4002629394531,"end":130.74509057617186},{"word":"team ","start":130.74509057617186,"end":131.08991821289064},{"word":"will ","start":131.08991821289064,"end":131.43474560546875},{"word":"review ","start":131.43474560546875,"end":131.7795732421875},{"word":"your ","start":131.7795732421875,"end":132.12440087890624},{"word":"information ","start":132.12440087890624,"end":132.469228515625},{"word":"and ","start":132.25546411132814,"end":132.60029174804689},{"word":"follow ","start":132.25546411132814,"end":132.60029174804689},{"word":"up ","start":132.25546411132814,"end":132.60029174804689},{"word":"with ","start":132.25546411132814,"end":132.60029174804689},{"word":"you ","start":132.25546411132814,"end":132.60029174804689},{"word":"soon. ","start":132.25546411132814,"end":132.60029174804689},{"word":"Thanks ","start":132.60029174804689,"end":132.945119140625},{"word":"for ","start":132.945119140625,"end":133.28994677734374},{"word":"calling, ","start":133.28994677734374,"end":133.6347744140625},{"word":"and ","start":133.6347744140625,"end":133.97960205078124},{"word":"have ","start":133.97960205078124,"end":134.3244296875},{"word":"a ","start":134.055005859375,"end":134.3998332519531},{"word":"great ","start":134.055005859375,"end":134.3998332519531},{"word":"day!","start":134.055005859375,"end":134.3998332519531}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.206,"end":0.55082763671875},{"word":"you ","start":0.55082763671875,"end":0.8956552734375},{"word":"for ","start":0.8956552734375,"end":1.240482666015625},{"word":"calling ","start":1.240482666015625,"end":1.585310302734375},{"word":"Instant ","start":1.585310302734375,"end":1.930137939453125},{"word":"Pavers. ","start":1.930137939453125,"end":2.274965576171875},{"word":"This ","start":2.597666748046875,"end":2.942494140625},{"word":"is ","start":2.942494140625,"end":3.28732177734375},{"word":"Mac ","start":3.28732177734375,"end":3.6321494140625},{"word":"the ","start":3.6321494140625,"end":3.97697705078125},{"word":"Digital ","start":3.97697705078125,"end":4.3218046875},{"word":"Assistant. ","start":4.3218046875,"end":4.666632080078125},{"word":"How ","start":5.860083251953125,"end":6.204910888671875},{"word":"may ","start":6.204910888671875,"end":6.549738525390625},{"word":"I ","start":6.45567236328125,"end":6.8005},{"word":"help ","start":6.45567236328125,"end":6.8005},{"word":"you?","start":6.45567236328125,"end":6.8005}],"metadata":{"response_id":0}},{"role":"user","content":"Quote for pavers. ","words":[{"word":"Quote ","start":9.888,"end":10.368001},{"word":"for ","start":10.368001,"end":10.687999999999999},{"word":"pavers. ","start":10.687999999999999,"end":11.168}]},{"role":"agent","content":"Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?","words":[{"word":"Thanks ","start":12.476,"end":12.82082763671875},{"word":"for ","start":12.82082763671875,"end":13.1656552734375},{"word":"reaching ","start":13.1656552734375,"end":13.510482666015625},{"word":"out ","start":13.510482666015625,"end":13.855310302734376},{"word":"about ","start":13.855310302734376,"end":14.200137939453125},{"word":"a ","start":14.200137939453125,"end":14.544965576171874},{"word":"quote ","start":14.544965576171874,"end":14.889793212890625},{"word":"for ","start":14.592505859375,"end":14.937333251953126},{"word":"pavers. ","start":14.592505859375,"end":14.937333251953126},{"word":"Can ","start":14.937333251953126,"end":15.282160888671875},{"word":"you ","start":15.282160888671875,"end":15.626988525390624},{"word":"tell ","start":15.626988525390624,"end":15.971816162109375},{"word":"me ","start":15.971816162109375,"end":16.316643798828125},{"word":"a ","start":16.316643798828125,"end":16.66147119140625},{"word":"little ","start":16.66147119140625,"end":17.006298828125},{"word":"more ","start":17.006298828125,"end":17.35112646484375},{"word":"about ","start":17.35112646484375,"end":17.6959541015625},{"word":"your ","start":17.46017236328125,"end":17.805},{"word":"project?","start":17.46017236328125,"end":17.805},{"word":" For ","start":17.805,"end":18.14982763671875},{"word":"example, ","start":18.14982763671875,"end":18.4946552734375},{"word":"are ","start":18.4946552734375,"end":18.839482666015623},{"word":"you ","start":18.839482666015623,"end":19.184310302734374},{"word":"looking ","start":19.184310302734374,"end":19.529137939453125},{"word":"for ","start":19.529137939453125,"end":19.873965576171877},{"word":"repair, ","start":19.873965576171877,"end":20.218793212890624},{"word":"cleaning ","start":20.218793212890624,"end":20.56362060546875},{"word":"and ","start":20.56362060546875,"end":20.9084482421875},{"word":"sealing, ","start":20.9084482421875,"end":21.25327587890625},{"word":"or ","start":21.25327587890625,"end":21.598103515625},{"word":"a ","start":21.598103515625,"end":21.94293115234375},{"word":"new ","start":21.72104736328125,"end":22.065875},{"word":"paver ","start":21.72104736328125,"end":22.065875},{"word":"installation?","start":21.72104736328125,"end":22.065875},{"word":" And ","start":22.065875,"end":22.41070263671875},{"word":"what ","start":22.41070263671875,"end":22.7555302734375},{"word":"area ","start":22.7555302734375,"end":23.100357666015626},{"word":"of ","start":23.100357666015626,"end":23.445185302734377},{"word":"your ","start":23.445185302734377,"end":23.790012939453124},{"word":"property ","start":23.790012939453124,"end":24.134840576171875},{"word":"are ","start":24.134840576171875,"end":24.479668212890626},{"word":"you ","start":24.479668212890626,"end":24.82449560546875},{"word":"interested ","start":24.82449560546875,"end":25.1693232421875},{"word":"in—like ","start":25.1693232421875,"end":25.51415087890625},{"word":"a ","start":25.51415087890625,"end":25.858978515625},{"word":"driveway, ","start":25.858978515625,"end":26.20380615234375},{"word":"patio, ","start":26.20380615234375,"end":26.548633544921874},{"word":"or ","start":26.548633544921874,"end":26.893461181640625},{"word":"pool ","start":26.893461181640625,"end":27.238288818359376},{"word":"deck?","start":26.922339111328125,"end":27.267166748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I wanna put pavers around a bocce ball court. ","words":[{"word":"I ","start":29.358,"end":29.598},{"word":"wanna ","start":29.598,"end":29.918},{"word":"put ","start":29.918,"end":30.238},{"word":"pavers ","start":30.238,"end":30.797999},{"word":"around ","start":31.137999999999998,"end":31.777998999999998},{"word":"a ","start":31.777998999999998,"end":32.018},{"word":"bocce ","start":32.018,"end":32.418},{"word":"ball ","start":32.418,"end":32.738},{"word":"court. ","start":32.738,"end":32.977997}]},{"role":"agent","content":"That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at ","words":[{"word":"That ","start":33.931,"end":34.27582763671875},{"word":"sounds ","start":34.27582763671875,"end":34.6206552734375},{"word":"like ","start":34.6206552734375,"end":34.965482666015625},{"word":"a ","start":34.965482666015625,"end":35.31031030273437},{"word":"great ","start":35.258005859375,"end":35.60283325195312},{"word":"project! ","start":35.258005859375,"end":35.60283325195312},{"word":"Are ","start":35.60283325195312,"end":35.94766088867188},{"word":"you ","start":35.94766088867188,"end":36.292488525390624},{"word":"looking ","start":36.292488525390624,"end":36.63731616210937},{"word":"for ","start":36.63731616210937,"end":36.982143798828126},{"word":"a ","start":36.982143798828126,"end":37.32697119140625},{"word":"new ","start":37.32697119140625,"end":37.671798828125},{"word":"paver ","start":37.671798828125,"end":38.01662646484375},{"word":"installation ","start":38.01662646484375,"end":38.3614541015625},{"word":"to ","start":38.3614541015625,"end":38.706281494140626},{"word":"border ","start":38.706281494140626,"end":39.05110913085937},{"word":"the ","start":39.05110913085937,"end":39.39593676757813},{"word":"bocce ","start":39.39593676757813,"end":39.740764404296876},{"word":"ball ","start":39.740764404296876,"end":40.08559204101562},{"word":"court, ","start":40.08559204101562,"end":40.43041943359375},{"word":"or ","start":40.43041943359375,"end":40.7752470703125},{"word":"do ","start":40.7752470703125,"end":41.12007470703125},{"word":"you ","start":41.12007470703125,"end":41.46490234375},{"word":"have ","start":41.46490234375,"end":41.80972998046875},{"word":"existing ","start":41.80604736328125,"end":42.150875},{"word":"pavers ","start":41.80604736328125,"end":42.150875},{"word":"that ","start":41.80604736328125,"end":42.150875},{"word":"need ","start":41.80604736328125,"end":42.150875},{"word":"repair ","start":41.80604736328125,"end":42.150875},{"word":"or ","start":41.80604736328125,"end":42.150875},{"word":"adjustment?","start":41.80604736328125,"end":42.150875},{"word":" Also, ","start":42.150875,"end":42.49570263671875},{"word":"is ","start":42.49570263671875,"end":42.8405302734375},{"word":"this ","start":42.8405302734375,"end":43.185357666015626},{"word":"at ","start":43.185357666015626,"end":43.530185302734374}],"metadata":{"response_id":4}},{"role":"user","content":"New ","words":[{"word":"New ","start":43.708000000000006,"end":44.028000000000006}]},{"role":"agent","content":"your home ","words":[{"word":"your ","start":43.530185302734374,"end":43.87501293945313},{"word":"home ","start":43.87501293945313,"end":44.219840576171876}],"metadata":{"response_id":4}},{"role":"user","content":"paper. New pavers at my home. ","words":[{"word":"paper. ","start":44.028000000000006,"end":44.508},{"word":"New ","start":45.598000000000006,"end":45.918},{"word":"pavers ","start":45.918,"end":46.318000000000005},{"word":"at ","start":46.318000000000005,"end":46.558},{"word":"my ","start":46.558,"end":46.638000000000005},{"word":"home. ","start":46.638000000000005,"end":46.798}]},{"role":"agent","content":"All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?","words":[{"word":"All ","start":48.191,"end":48.53582763671875},{"word":"right, ","start":48.53582763671875,"end":48.8806552734375},{"word":"new ","start":48.8806552734375,"end":49.22548266601562},{"word":"pavers ","start":49.22548266601562,"end":49.57031030273438},{"word":"around ","start":49.57031030273438,"end":49.915137939453125},{"word":"your ","start":49.915137939453125,"end":50.25996557617187},{"word":"bocce ","start":50.25996557617187,"end":50.60479321289063},{"word":"ball ","start":50.60479321289063,"end":50.94962060546875},{"word":"court ","start":50.94962060546875,"end":51.2944482421875},{"word":"at ","start":51.2944482421875,"end":51.63927587890625},{"word":"your ","start":51.63927587890625,"end":51.984103515625},{"word":"home. ","start":51.984103515625,"end":52.32893115234375},{"word":"For ","start":52.37058325195313,"end":52.715410888671876},{"word":"projects ","start":52.715410888671876,"end":53.06023852539062},{"word":"like ","start":53.06023852539062,"end":53.40506616210938},{"word":"this, ","start":53.40506616210938,"end":53.749893798828126},{"word":"we ","start":53.749893798828126,"end":54.09472119140625},{"word":"can ","start":54.09472119140625,"end":54.439548828125},{"word":"usually ","start":54.439548828125,"end":54.78437646484375},{"word":"start ","start":54.78437646484375,"end":55.1292041015625},{"word":"with ","start":55.1292041015625,"end":55.474031494140625},{"word":"an ","start":55.474031494140625,"end":55.81885913085937},{"word":"online ","start":55.81885913085937,"end":56.16368676757813},{"word":"estimate ","start":56.16368676757813,"end":56.508514404296875},{"word":"if ","start":56.508514404296875,"end":56.85334204101562},{"word":"you’re ","start":56.85334204101562,"end":57.19816943359375},{"word":"able ","start":57.19816943359375,"end":57.5429970703125},{"word":"to ","start":57.5429970703125,"end":57.88782470703125},{"word":"send ","start":57.842380859375,"end":58.18720825195312},{"word":"us ","start":57.842380859375,"end":58.18720825195312},{"word":"some ","start":57.842380859375,"end":58.18720825195312},{"word":"photos ","start":57.842380859375,"end":58.18720825195312},{"word":"and ","start":57.842380859375,"end":58.18720825195312},{"word":"a ","start":57.842380859375,"end":58.18720825195312},{"word":"few ","start":57.842380859375,"end":58.18720825195312},{"word":"details. ","start":57.842380859375,"end":58.18720825195312},{"word":"Or, ","start":58.18720825195312,"end":58.53203588867188},{"word":"if ","start":58.53203588867188,"end":58.876863525390625},{"word":"you’d ","start":58.876863525390625,"end":59.22169116210937},{"word":"prefer, ","start":59.22169116210937,"end":59.56651879882813},{"word":"we ","start":59.56651879882813,"end":59.91134619140625},{"word":"can ","start":59.91134619140625,"end":60.256173828125},{"word":"arrange ","start":60.256173828125,"end":60.60100146484375},{"word":"an ","start":60.60100146484375,"end":60.9458291015625},{"word":"on-site ","start":60.9458291015625,"end":61.29065649414063},{"word":"consultation. ","start":61.29065649414063,"end":61.635484130859375},{"word":"Which ","start":62.36679174804687,"end":62.711619140625},{"word":"option ","start":62.711619140625,"end":63.05644677734375},{"word":"would ","start":63.05644677734375,"end":63.4012744140625},{"word":"you ","start":63.4012744140625,"end":63.74610205078125},{"word":"like ","start":63.74610205078125,"end":64.0909296875},{"word":"to ","start":63.90279736328125,"end":64.247625},{"word":"go ","start":63.90279736328125,"end":64.247625},{"word":"with?","start":63.90279736328125,"end":64.247625}],"metadata":{"response_id":8}},{"role":"user","content":"Can I send you a hand drawing? ","words":[{"word":"Can ","start":65.63799999999999,"end":65.877995},{"word":"I ","start":65.877995,"end":66.038},{"word":"send ","start":66.038,"end":66.27799999999999},{"word":"you ","start":66.27799999999999,"end":66.43799},{"word":"a ","start":66.43799,"end":66.598},{"word":"hand ","start":66.598,"end":66.837994},{"word":"drawing? ","start":66.837994,"end":67.237996}]},{"role":"agent","content":"Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?","words":[{"word":"Yes, ","start":68.707,"end":69.05182763671876},{"word":"you ","start":69.05182763671876,"end":69.3966552734375},{"word":"can ","start":69.3966552734375,"end":69.74148266601563},{"word":"definitely ","start":69.74148266601563,"end":70.08631030273438},{"word":"send ","start":70.08631030273438,"end":70.43113793945312},{"word":"a ","start":70.43113793945312,"end":70.77596557617187},{"word":"hand ","start":70.77596557617187,"end":71.12079321289062},{"word":"drawing ","start":71.12079321289062,"end":71.46562060546874},{"word":"along ","start":71.46562060546874,"end":71.8104482421875},{"word":"with ","start":71.8104482421875,"end":72.15527587890625},{"word":"photos ","start":72.15527587890625,"end":72.500103515625},{"word":"if ","start":72.500103515625,"end":72.84493115234375},{"word":"you ","start":72.84493115234375,"end":73.18975854492187},{"word":"have ","start":72.90167236328125,"end":73.2465},{"word":"them. ","start":72.90167236328125,"end":73.2465},{"word":"That ","start":73.2465,"end":73.59132763671874},{"word":"can ","start":73.59132763671874,"end":73.9361552734375},{"word":"help ","start":73.9361552734375,"end":74.28098266601563},{"word":"our ","start":74.28098266601563,"end":74.62581030273438},{"word":"team ","start":74.62581030273438,"end":74.97063793945313},{"word":"understand ","start":74.97063793945313,"end":75.31546557617187},{"word":"your ","start":75.31546557617187,"end":75.66029321289062},{"word":"vision ","start":75.66029321289062,"end":76.00512060546875},{"word":"and ","start":76.00512060546875,"end":76.3499482421875},{"word":"the ","start":76.3499482421875,"end":76.69477587890626},{"word":"layout ","start":76.69477587890626,"end":77.039603515625},{"word":"you ","start":76.895505859375,"end":77.24033325195313},{"word":"have ","start":76.895505859375,"end":77.24033325195313},{"word":"in ","start":76.895505859375,"end":77.24033325195313},{"word":"mind. ","start":76.895505859375,"end":77.24033325195313},{"word":"After ","start":77.24033325195313,"end":77.58516088867188},{"word":"our ","start":77.58516088867188,"end":77.92998852539063},{"word":"call, ","start":77.92998852539063,"end":78.27481616210937},{"word":"I’ll ","start":78.27481616210937,"end":78.61964379882812},{"word":"send ","start":78.61964379882812,"end":78.96447119140625},{"word":"you ","start":78.96447119140625,"end":79.309298828125},{"word":"a ","start":79.309298828125,"end":79.65412646484376},{"word":"secure ","start":79.65412646484376,"end":79.9989541015625},{"word":"link ","start":79.9989541015625,"end":80.34378149414063},{"word":"by ","start":80.34378149414063,"end":80.68860913085938},{"word":"text ","start":80.68860913085938,"end":81.03343676757812},{"word":"where ","start":81.03343676757812,"end":81.37826440429687},{"word":"you ","start":81.37826440429687,"end":81.72309204101562},{"word":"can ","start":81.72309204101562,"end":82.06791943359374},{"word":"upload ","start":82.06791943359374,"end":82.4127470703125},{"word":"your ","start":82.4127470703125,"end":82.75757470703125},{"word":"drawing ","start":82.503130859375,"end":82.84795825195313},{"word":"and ","start":82.503130859375,"end":82.84795825195313},{"word":"any ","start":82.503130859375,"end":82.84795825195313},{"word":"photos ","start":82.503130859375,"end":82.84795825195313},{"word":"you’d ","start":82.503130859375,"end":82.84795825195313},{"word":"like ","start":82.503130859375,"end":82.84795825195313},{"word":"to ","start":82.503130859375,"end":82.84795825195313},{"word":"include.","start":82.503130859375,"end":82.84795825195313},{"word":"\n\nCould ","start":82.84795825195313,"end":83.19278588867188},{"word":"I ","start":83.19278588867188,"end":83.53761352539063},{"word":"get ","start":83.53761352539063,"end":83.88244116210937},{"word":"your ","start":83.88244116210937,"end":84.22726879882812},{"word":"name ","start":84.22726879882812,"end":84.57209619140625},{"word":"and ","start":84.57209619140625,"end":84.916923828125},{"word":"the ","start":84.916923828125,"end":85.26175146484375},{"word":"best ","start":85.26175146484375,"end":85.6065791015625},{"word":"mobile ","start":85.6065791015625,"end":85.95140649414063},{"word":"number ","start":85.95140649414063,"end":86.29623413085938},{"word":"to ","start":86.29623413085938,"end":86.64106176757812},{"word":"send ","start":86.357630859375,"end":86.70245825195312},{"word":"that ","start":86.357630859375,"end":86.70245825195312},{"word":"upload ","start":86.357630859375,"end":86.70245825195312},{"word":"link ","start":86.357630859375,"end":86.70245825195312},{"word":"to?","start":86.357630859375,"end":86.70245825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Bob Davalina. ","words":[{"word":"Bob ","start":88.57799999999999,"end":88.898},{"word":"Davalina. ","start":88.898,"end":89.698}]},{"role":"agent","content":"Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?","words":[{"word":"Thanks, ","start":93.367,"end":93.71182763671875},{"word":"Bob. ","start":93.71182763671875,"end":94.0566552734375},{"word":"What’s ","start":94.0566552734375,"end":94.40148266601562},{"word":"the ","start":94.40148266601562,"end":94.74631030273437},{"word":"best ","start":94.74631030273437,"end":95.09113793945312},{"word":"mobile ","start":95.09113793945312,"end":95.43596557617188},{"word":"number ","start":95.43596557617188,"end":95.78079321289063},{"word":"to ","start":95.78079321289063,"end":96.12562060546875},{"word":"send ","start":96.12562060546875,"end":96.4704482421875},{"word":"the ","start":96.4704482421875,"end":96.81527587890625},{"word":"upload ","start":96.81527587890625,"end":97.160103515625},{"word":"link ","start":97.160103515625,"end":97.50493115234374},{"word":"for ","start":97.50493115234374,"end":97.84975854492187},{"word":"your ","start":97.52683911132813,"end":97.87166674804688},{"word":"drawing ","start":97.52683911132813,"end":97.87166674804688},{"word":"and ","start":97.52683911132813,"end":97.87166674804688},{"word":"photos?","start":97.52683911132813,"end":97.87166674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.84800399999999,"end":99.24800499999999},{"word":"six ","start":99.24800499999999,"end":99.568005},{"word":"seven ","start":99.568005,"end":100.208005},{"word":"six ","start":100.368,"end":100.688},{"word":"two ","start":100.688,"end":100.928006},{"word":"five ","start":100.928006,"end":101.32799999999999},{"word":"seven ","start":101.32799999999999,"end":101.80799999999999},{"word":"three ","start":101.80799999999999,"end":102.048},{"word":"four ","start":102.048,"end":102.288},{"word":"two. ","start":102.288,"end":102.448}]},{"role":"agent","content":"Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?","words":[{"word":"Thanks, ","start":104.062,"end":104.40682763671875},{"word":"Bob.","start":104.40682763671875,"end":104.7516552734375},{"word":" And ","start":105.1,"end":105.44482763671876},{"word":"just ","start":105.44482763671876,"end":105.7896552734375},{"word":"to ","start":105.7896552734375,"end":106.13448266601563},{"word":"make ","start":106.13448266601563,"end":106.47931030273438},{"word":"sure ","start":106.47931030273438,"end":106.82413793945312},{"word":"we ","start":106.82413793945312,"end":107.16896557617187},{"word":"have ","start":107.16896557617187,"end":107.51379321289062},{"word":"everything, ","start":107.51379321289062,"end":107.85862060546874},{"word":"what’s ","start":107.85862060546874,"end":108.2034482421875},{"word":"the ","start":108.2034482421875,"end":108.54827587890625},{"word":"address ","start":108.54827587890625,"end":108.893103515625},{"word":"where ","start":108.893103515625,"end":109.23793115234375},{"word":"you’d ","start":109.23793115234375,"end":109.58275854492187},{"word":"like ","start":109.58275854492187,"end":109.92758618164062},{"word":"the ","start":109.92758618164062,"end":110.27241381835937},{"word":"pavers ","start":110.27241381835937,"end":110.61724145507813},{"word":"installed ","start":110.57179736328125,"end":110.916625},{"word":"around ","start":110.57179736328125,"end":110.916625},{"word":"your ","start":110.57179736328125,"end":110.916625},{"word":"bocce ","start":110.57179736328125,"end":110.916625},{"word":"ball ","start":110.57179736328125,"end":110.916625},{"word":"court?","start":110.57179736328125,"end":110.916625}],"metadata":{"response_id":11}},{"role":"user","content":"I don't wanna give that right now. ","words":[{"word":"I ","start":112.32799999999999,"end":112.88799999999999},{"word":"don't ","start":112.88799999999999,"end":113.127995},{"word":"wanna ","start":113.127995,"end":113.288},{"word":"give ","start":113.288,"end":113.52799999999999},{"word":"that ","start":113.52799999999999,"end":113.767995},{"word":"right ","start":113.767995,"end":113.928},{"word":"now. ","start":113.928,"end":114.088}]},{"role":"agent","content":"No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":115.522,"end":115.86682763671875},{"word":"problem, ","start":115.86682763671875,"end":116.2116552734375},{"word":"Bob. ","start":116.2116552734375,"end":116.55648266601563},{"word":"You ","start":116.55648266601563,"end":116.90131030273437},{"word":"can ","start":116.90131030273437,"end":117.24613793945312},{"word":"provide ","start":117.24613793945312,"end":117.59096557617187},{"word":"the ","start":117.59096557617187,"end":117.93579321289063},{"word":"address ","start":117.93579321289063,"end":118.28062060546876},{"word":"later ","start":118.04483911132813,"end":118.38966674804688},{"word":"when ","start":118.04483911132813,"end":118.38966674804688},{"word":"you’re ","start":118.04483911132813,"end":118.38966674804688},{"word":"ready. ","start":118.04483911132813,"end":118.38966674804688},{"word":"I’ll ","start":118.38966674804688,"end":118.734494140625},{"word":"send ","start":118.734494140625,"end":119.07932177734375},{"word":"the ","start":119.07932177734375,"end":119.4241494140625},{"word":"upload ","start":119.4241494140625,"end":119.76897705078125},{"word":"link ","start":119.76897705078125,"end":120.1138046875},{"word":"to ","start":120.1138046875,"end":120.45863208007812},{"word":"your ","start":120.45863208007812,"end":120.80345971679688},{"word":"mobile ","start":120.80345971679688,"end":121.14828735351563},{"word":"number ","start":121.14828735351563,"end":121.49311499023437},{"word":"so ","start":121.49311499023437,"end":121.83794262695312},{"word":"you ","start":121.83794262695312,"end":122.18277001953125},{"word":"can ","start":122.18277001953125,"end":122.52759765625},{"word":"share ","start":122.52759765625,"end":122.87242529296876},{"word":"your ","start":122.87242529296876,"end":123.2172529296875},{"word":"hand ","start":123.2172529296875,"end":123.56208056640625},{"word":"drawing ","start":123.56208056640625,"end":123.90690795898438},{"word":"and ","start":123.86146411132812,"end":124.20629174804688},{"word":"any ","start":123.86146411132812,"end":124.20629174804688},{"word":"photos.","start":123.86146411132812,"end":124.20629174804688},{"word":" The ","start":124.20629174804688,"end":124.551119140625},{"word":"more ","start":124.551119140625,"end":124.89594677734375},{"word":"details ","start":124.89594677734375,"end":125.2407744140625},{"word":"and ","start":125.2407744140625,"end":125.58560205078125},{"word":"measurements ","start":125.58560205078125,"end":125.9304296875},{"word":"you ","start":125.9304296875,"end":126.27525708007812},{"word":"include, ","start":126.27525708007812,"end":126.62008471679688},{"word":"the ","start":126.62008471679688,"end":126.96491235351563},{"word":"more ","start":126.96491235351563,"end":127.30973999023438},{"word":"accurate ","start":127.30973999023438,"end":127.65456762695312},{"word":"your ","start":127.65456762695312,"end":127.99939501953125},{"word":"estimate ","start":127.99939501953125,"end":128.34422265625},{"word":"will ","start":128.33129736328124,"end":128.676125},{"word":"be.","start":128.33129736328124,"end":128.676125},{"word":"\n\nA ","start":128.676125,"end":129.02095263671876},{"word":"member ","start":129.02095263671876,"end":129.3657802734375},{"word":"of ","start":129.3657802734375,"end":129.71060766601562},{"word":"the ","start":129.71060766601562,"end":130.05543530273437},{"word":"Instant ","start":130.05543530273437,"end":130.4002629394531},{"word":"Pavers ","start":130.4002629394531,"end":130.74509057617186},{"word":"team ","start":130.74509057617186,"end":131.08991821289064},{"word":"will ","start":131.08991821289064,"end":131.43474560546875},{"word":"review ","start":131.43474560546875,"end":131.7795732421875},{"word":"your ","start":131.7795732421875,"end":132.12440087890624},{"word":"information ","start":132.12440087890624,"end":132.469228515625},{"word":"and ","start":132.25546411132814,"end":132.60029174804689},{"word":"follow ","start":132.25546411132814,"end":132.60029174804689},{"word":"up ","start":132.25546411132814,"end":132.60029174804689},{"word":"with ","start":132.25546411132814,"end":132.60029174804689},{"word":"you ","start":132.25546411132814,"end":132.60029174804689},{"word":"soon. ","start":132.25546411132814,"end":132.60029174804689},{"word":"Thanks ","start":132.60029174804689,"end":132.945119140625},{"word":"for ","start":132.945119140625,"end":133.28994677734374},{"word":"calling, ","start":133.28994677734374,"end":133.6347744140625},{"word":"and ","start":133.6347744140625,"end":133.97960205078124},{"word":"have ","start":133.97960205078124,"end":134.3244296875},{"word":"a ","start":134.055005859375,"end":134.3998332519531},{"word":"great ","start":134.055005859375,"end":134.3998332519531},{"word":"day!","start":134.055005859375,"end":134.3998332519531}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":882,"p90":1324.3999999999999,"p95":1569.1999999999994,"p99":1765.04,"min":2,"max":1814,"num":10,"sum":8910,"values":[2,659,717,642,850,1067,914,1814,1270,975]},"e2e":{"p50":1434,"p90":2436.000000000001,"p95":3052.4999999999986,"p99":3545.699999999999,"min":953.0029296875,"max":3669,"num":7,"sum":11840.0068359375,"values":[1308,953.0029296875,1393,1469.00390625,3669,1614,1434]},"tts":{"p50":195.5,"p90":238.9,"p95":242.95,"p99":246.19,"min":134,"max":247,"num":10,"sum":1935,"values":[203,142,207,178,187,188,238,211,134,247]},"asr":{"p50":196,"p90":335,"p95":347,"p99":356.59999999999997,"min":88,"max":359,"num":7,"sum":1518,"values":[359,89,88,292,319,196,175]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.5583379},{"product":"platform_tts","unit_price":0.025,"cost":3.425},{"product":"gpt_4_1","unit_price":0.075,"cost":10.275},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":137,"total_duration_unit_price":0.1916667,"combined_cost":27.7583379},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1390,1370,1393,1477,1504,1504,1508,1541,1625,1717,1758,1807],"average":1549.5,"num_requests":12},"tool_calls":[],"from_number":"anonymous","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536638773}

2026-06-03T19:30:42-06:00
{"event":"call_analyzed","call":{"call_id":"call_7cbf2ec66472e6d3d6282947400","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQwsACGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780536502362,"end_timestamp":1780536638773,"duration_ms":136411,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Quote for pavers. \nAgent: Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?\nUser: I wanna put pavers around a bocce ball court. \nAgent: That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at \nUser: New \nAgent: your home \nUser: paper. New pavers at my home. \nAgent: All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?\nUser: Can I send you a hand drawing? \nAgent: Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?\nUser: Bob Davalina. \nAgent: Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?\nUser: Two six seven six two five seven three four two. \nAgent: Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?\nUser: I don't wanna give that right now. \nAgent: No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.206,"end":0.55082763671875},{"word":"you ","start":0.55082763671875,"end":0.8956552734375},{"word":"for ","start":0.8956552734375,"end":1.240482666015625},{"word":"calling ","start":1.240482666015625,"end":1.585310302734375},{"word":"Instant ","start":1.585310302734375,"end":1.930137939453125},{"word":"Pavers. ","start":1.930137939453125,"end":2.274965576171875},{"word":"This ","start":2.597666748046875,"end":2.942494140625},{"word":"is ","start":2.942494140625,"end":3.28732177734375},{"word":"Mac ","start":3.28732177734375,"end":3.6321494140625},{"word":"the ","start":3.6321494140625,"end":3.97697705078125},{"word":"Digital ","start":3.97697705078125,"end":4.3218046875},{"word":"Assistant. ","start":4.3218046875,"end":4.666632080078125},{"word":"How ","start":5.860083251953125,"end":6.204910888671875},{"word":"may ","start":6.204910888671875,"end":6.549738525390625},{"word":"I ","start":6.45567236328125,"end":6.8005},{"word":"help ","start":6.45567236328125,"end":6.8005},{"word":"you?","start":6.45567236328125,"end":6.8005}],"metadata":{"response_id":0}},{"role":"user","content":"Quote for pavers. ","words":[{"word":"Quote ","start":9.888,"end":10.368001},{"word":"for ","start":10.368001,"end":10.687999999999999},{"word":"pavers. ","start":10.687999999999999,"end":11.168}]},{"role":"agent","content":"Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?","words":[{"word":"Thanks ","start":12.476,"end":12.82082763671875},{"word":"for ","start":12.82082763671875,"end":13.1656552734375},{"word":"reaching ","start":13.1656552734375,"end":13.510482666015625},{"word":"out ","start":13.510482666015625,"end":13.855310302734376},{"word":"about ","start":13.855310302734376,"end":14.200137939453125},{"word":"a ","start":14.200137939453125,"end":14.544965576171874},{"word":"quote ","start":14.544965576171874,"end":14.889793212890625},{"word":"for ","start":14.592505859375,"end":14.937333251953126},{"word":"pavers. ","start":14.592505859375,"end":14.937333251953126},{"word":"Can ","start":14.937333251953126,"end":15.282160888671875},{"word":"you ","start":15.282160888671875,"end":15.626988525390624},{"word":"tell ","start":15.626988525390624,"end":15.971816162109375},{"word":"me ","start":15.971816162109375,"end":16.316643798828125},{"word":"a ","start":16.316643798828125,"end":16.66147119140625},{"word":"little ","start":16.66147119140625,"end":17.006298828125},{"word":"more ","start":17.006298828125,"end":17.35112646484375},{"word":"about ","start":17.35112646484375,"end":17.6959541015625},{"word":"your ","start":17.46017236328125,"end":17.805},{"word":"project?","start":17.46017236328125,"end":17.805},{"word":" For ","start":17.805,"end":18.14982763671875},{"word":"example, ","start":18.14982763671875,"end":18.4946552734375},{"word":"are ","start":18.4946552734375,"end":18.839482666015623},{"word":"you ","start":18.839482666015623,"end":19.184310302734374},{"word":"looking ","start":19.184310302734374,"end":19.529137939453125},{"word":"for ","start":19.529137939453125,"end":19.873965576171877},{"word":"repair, ","start":19.873965576171877,"end":20.218793212890624},{"word":"cleaning ","start":20.218793212890624,"end":20.56362060546875},{"word":"and ","start":20.56362060546875,"end":20.9084482421875},{"word":"sealing, ","start":20.9084482421875,"end":21.25327587890625},{"word":"or ","start":21.25327587890625,"end":21.598103515625},{"word":"a ","start":21.598103515625,"end":21.94293115234375},{"word":"new ","start":21.72104736328125,"end":22.065875},{"word":"paver ","start":21.72104736328125,"end":22.065875},{"word":"installation?","start":21.72104736328125,"end":22.065875},{"word":" And ","start":22.065875,"end":22.41070263671875},{"word":"what ","start":22.41070263671875,"end":22.7555302734375},{"word":"area ","start":22.7555302734375,"end":23.100357666015626},{"word":"of ","start":23.100357666015626,"end":23.445185302734377},{"word":"your ","start":23.445185302734377,"end":23.790012939453124},{"word":"property ","start":23.790012939453124,"end":24.134840576171875},{"word":"are ","start":24.134840576171875,"end":24.479668212890626},{"word":"you ","start":24.479668212890626,"end":24.82449560546875},{"word":"interested ","start":24.82449560546875,"end":25.1693232421875},{"word":"in—like ","start":25.1693232421875,"end":25.51415087890625},{"word":"a ","start":25.51415087890625,"end":25.858978515625},{"word":"driveway, ","start":25.858978515625,"end":26.20380615234375},{"word":"patio, ","start":26.20380615234375,"end":26.548633544921874},{"word":"or ","start":26.548633544921874,"end":26.893461181640625},{"word":"pool ","start":26.893461181640625,"end":27.238288818359376},{"word":"deck?","start":26.922339111328125,"end":27.267166748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I wanna put pavers around a bocce ball court. ","words":[{"word":"I ","start":29.358,"end":29.598},{"word":"wanna ","start":29.598,"end":29.918},{"word":"put ","start":29.918,"end":30.238},{"word":"pavers ","start":30.238,"end":30.797999},{"word":"around ","start":31.137999999999998,"end":31.777998999999998},{"word":"a ","start":31.777998999999998,"end":32.018},{"word":"bocce ","start":32.018,"end":32.418},{"word":"ball ","start":32.418,"end":32.738},{"word":"court. ","start":32.738,"end":32.977997}]},{"role":"agent","content":"That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at ","words":[{"word":"That ","start":33.931,"end":34.27582763671875},{"word":"sounds ","start":34.27582763671875,"end":34.6206552734375},{"word":"like ","start":34.6206552734375,"end":34.965482666015625},{"word":"a ","start":34.965482666015625,"end":35.31031030273437},{"word":"great ","start":35.258005859375,"end":35.60283325195312},{"word":"project! ","start":35.258005859375,"end":35.60283325195312},{"word":"Are ","start":35.60283325195312,"end":35.94766088867188},{"word":"you ","start":35.94766088867188,"end":36.292488525390624},{"word":"looking ","start":36.292488525390624,"end":36.63731616210937},{"word":"for ","start":36.63731616210937,"end":36.982143798828126},{"word":"a ","start":36.982143798828126,"end":37.32697119140625},{"word":"new ","start":37.32697119140625,"end":37.671798828125},{"word":"paver ","start":37.671798828125,"end":38.01662646484375},{"word":"installation ","start":38.01662646484375,"end":38.3614541015625},{"word":"to ","start":38.3614541015625,"end":38.706281494140626},{"word":"border ","start":38.706281494140626,"end":39.05110913085937},{"word":"the ","start":39.05110913085937,"end":39.39593676757813},{"word":"bocce ","start":39.39593676757813,"end":39.740764404296876},{"word":"ball ","start":39.740764404296876,"end":40.08559204101562},{"word":"court, ","start":40.08559204101562,"end":40.43041943359375},{"word":"or ","start":40.43041943359375,"end":40.7752470703125},{"word":"do ","start":40.7752470703125,"end":41.12007470703125},{"word":"you ","start":41.12007470703125,"end":41.46490234375},{"word":"have ","start":41.46490234375,"end":41.80972998046875},{"word":"existing ","start":41.80604736328125,"end":42.150875},{"word":"pavers ","start":41.80604736328125,"end":42.150875},{"word":"that ","start":41.80604736328125,"end":42.150875},{"word":"need ","start":41.80604736328125,"end":42.150875},{"word":"repair ","start":41.80604736328125,"end":42.150875},{"word":"or ","start":41.80604736328125,"end":42.150875},{"word":"adjustment?","start":41.80604736328125,"end":42.150875},{"word":" Also, ","start":42.150875,"end":42.49570263671875},{"word":"is ","start":42.49570263671875,"end":42.8405302734375},{"word":"this ","start":42.8405302734375,"end":43.185357666015626},{"word":"at ","start":43.185357666015626,"end":43.530185302734374}],"metadata":{"response_id":4}},{"role":"user","content":"New ","words":[{"word":"New ","start":43.708000000000006,"end":44.028000000000006}]},{"role":"agent","content":"your home ","words":[{"word":"your ","start":43.530185302734374,"end":43.87501293945313},{"word":"home ","start":43.87501293945313,"end":44.219840576171876}],"metadata":{"response_id":4}},{"role":"user","content":"paper. New pavers at my home. ","words":[{"word":"paper. ","start":44.028000000000006,"end":44.508},{"word":"New ","start":45.598000000000006,"end":45.918},{"word":"pavers ","start":45.918,"end":46.318000000000005},{"word":"at ","start":46.318000000000005,"end":46.558},{"word":"my ","start":46.558,"end":46.638000000000005},{"word":"home. ","start":46.638000000000005,"end":46.798}]},{"role":"agent","content":"All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?","words":[{"word":"All ","start":48.191,"end":48.53582763671875},{"word":"right, ","start":48.53582763671875,"end":48.8806552734375},{"word":"new ","start":48.8806552734375,"end":49.22548266601562},{"word":"pavers ","start":49.22548266601562,"end":49.57031030273438},{"word":"around ","start":49.57031030273438,"end":49.915137939453125},{"word":"your ","start":49.915137939453125,"end":50.25996557617187},{"word":"bocce ","start":50.25996557617187,"end":50.60479321289063},{"word":"ball ","start":50.60479321289063,"end":50.94962060546875},{"word":"court ","start":50.94962060546875,"end":51.2944482421875},{"word":"at ","start":51.2944482421875,"end":51.63927587890625},{"word":"your ","start":51.63927587890625,"end":51.984103515625},{"word":"home. ","start":51.984103515625,"end":52.32893115234375},{"word":"For ","start":52.37058325195313,"end":52.715410888671876},{"word":"projects ","start":52.715410888671876,"end":53.06023852539062},{"word":"like ","start":53.06023852539062,"end":53.40506616210938},{"word":"this, ","start":53.40506616210938,"end":53.749893798828126},{"word":"we ","start":53.749893798828126,"end":54.09472119140625},{"word":"can ","start":54.09472119140625,"end":54.439548828125},{"word":"usually ","start":54.439548828125,"end":54.78437646484375},{"word":"start ","start":54.78437646484375,"end":55.1292041015625},{"word":"with ","start":55.1292041015625,"end":55.474031494140625},{"word":"an ","start":55.474031494140625,"end":55.81885913085937},{"word":"online ","start":55.81885913085937,"end":56.16368676757813},{"word":"estimate ","start":56.16368676757813,"end":56.508514404296875},{"word":"if ","start":56.508514404296875,"end":56.85334204101562},{"word":"you’re ","start":56.85334204101562,"end":57.19816943359375},{"word":"able ","start":57.19816943359375,"end":57.5429970703125},{"word":"to ","start":57.5429970703125,"end":57.88782470703125},{"word":"send ","start":57.842380859375,"end":58.18720825195312},{"word":"us ","start":57.842380859375,"end":58.18720825195312},{"word":"some ","start":57.842380859375,"end":58.18720825195312},{"word":"photos ","start":57.842380859375,"end":58.18720825195312},{"word":"and ","start":57.842380859375,"end":58.18720825195312},{"word":"a ","start":57.842380859375,"end":58.18720825195312},{"word":"few ","start":57.842380859375,"end":58.18720825195312},{"word":"details. ","start":57.842380859375,"end":58.18720825195312},{"word":"Or, ","start":58.18720825195312,"end":58.53203588867188},{"word":"if ","start":58.53203588867188,"end":58.876863525390625},{"word":"you’d ","start":58.876863525390625,"end":59.22169116210937},{"word":"prefer, ","start":59.22169116210937,"end":59.56651879882813},{"word":"we ","start":59.56651879882813,"end":59.91134619140625},{"word":"can ","start":59.91134619140625,"end":60.256173828125},{"word":"arrange ","start":60.256173828125,"end":60.60100146484375},{"word":"an ","start":60.60100146484375,"end":60.9458291015625},{"word":"on-site ","start":60.9458291015625,"end":61.29065649414063},{"word":"consultation. ","start":61.29065649414063,"end":61.635484130859375},{"word":"Which ","start":62.36679174804687,"end":62.711619140625},{"word":"option ","start":62.711619140625,"end":63.05644677734375},{"word":"would ","start":63.05644677734375,"end":63.4012744140625},{"word":"you ","start":63.4012744140625,"end":63.74610205078125},{"word":"like ","start":63.74610205078125,"end":64.0909296875},{"word":"to ","start":63.90279736328125,"end":64.247625},{"word":"go ","start":63.90279736328125,"end":64.247625},{"word":"with?","start":63.90279736328125,"end":64.247625}],"metadata":{"response_id":8}},{"role":"user","content":"Can I send you a hand drawing? ","words":[{"word":"Can ","start":65.63799999999999,"end":65.877995},{"word":"I ","start":65.877995,"end":66.038},{"word":"send ","start":66.038,"end":66.27799999999999},{"word":"you ","start":66.27799999999999,"end":66.43799},{"word":"a ","start":66.43799,"end":66.598},{"word":"hand ","start":66.598,"end":66.837994},{"word":"drawing? ","start":66.837994,"end":67.237996}]},{"role":"agent","content":"Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?","words":[{"word":"Yes, ","start":68.707,"end":69.05182763671876},{"word":"you ","start":69.05182763671876,"end":69.3966552734375},{"word":"can ","start":69.3966552734375,"end":69.74148266601563},{"word":"definitely ","start":69.74148266601563,"end":70.08631030273438},{"word":"send ","start":70.08631030273438,"end":70.43113793945312},{"word":"a ","start":70.43113793945312,"end":70.77596557617187},{"word":"hand ","start":70.77596557617187,"end":71.12079321289062},{"word":"drawing ","start":71.12079321289062,"end":71.46562060546874},{"word":"along ","start":71.46562060546874,"end":71.8104482421875},{"word":"with ","start":71.8104482421875,"end":72.15527587890625},{"word":"photos ","start":72.15527587890625,"end":72.500103515625},{"word":"if ","start":72.500103515625,"end":72.84493115234375},{"word":"you ","start":72.84493115234375,"end":73.18975854492187},{"word":"have ","start":72.90167236328125,"end":73.2465},{"word":"them. ","start":72.90167236328125,"end":73.2465},{"word":"That ","start":73.2465,"end":73.59132763671874},{"word":"can ","start":73.59132763671874,"end":73.9361552734375},{"word":"help ","start":73.9361552734375,"end":74.28098266601563},{"word":"our ","start":74.28098266601563,"end":74.62581030273438},{"word":"team ","start":74.62581030273438,"end":74.97063793945313},{"word":"understand ","start":74.97063793945313,"end":75.31546557617187},{"word":"your ","start":75.31546557617187,"end":75.66029321289062},{"word":"vision ","start":75.66029321289062,"end":76.00512060546875},{"word":"and ","start":76.00512060546875,"end":76.3499482421875},{"word":"the ","start":76.3499482421875,"end":76.69477587890626},{"word":"layout ","start":76.69477587890626,"end":77.039603515625},{"word":"you ","start":76.895505859375,"end":77.24033325195313},{"word":"have ","start":76.895505859375,"end":77.24033325195313},{"word":"in ","start":76.895505859375,"end":77.24033325195313},{"word":"mind. ","start":76.895505859375,"end":77.24033325195313},{"word":"After ","start":77.24033325195313,"end":77.58516088867188},{"word":"our ","start":77.58516088867188,"end":77.92998852539063},{"word":"call, ","start":77.92998852539063,"end":78.27481616210937},{"word":"I’ll ","start":78.27481616210937,"end":78.61964379882812},{"word":"send ","start":78.61964379882812,"end":78.96447119140625},{"word":"you ","start":78.96447119140625,"end":79.309298828125},{"word":"a ","start":79.309298828125,"end":79.65412646484376},{"word":"secure ","start":79.65412646484376,"end":79.9989541015625},{"word":"link ","start":79.9989541015625,"end":80.34378149414063},{"word":"by ","start":80.34378149414063,"end":80.68860913085938},{"word":"text ","start":80.68860913085938,"end":81.03343676757812},{"word":"where ","start":81.03343676757812,"end":81.37826440429687},{"word":"you ","start":81.37826440429687,"end":81.72309204101562},{"word":"can ","start":81.72309204101562,"end":82.06791943359374},{"word":"upload ","start":82.06791943359374,"end":82.4127470703125},{"word":"your ","start":82.4127470703125,"end":82.75757470703125},{"word":"drawing ","start":82.503130859375,"end":82.84795825195313},{"word":"and ","start":82.503130859375,"end":82.84795825195313},{"word":"any ","start":82.503130859375,"end":82.84795825195313},{"word":"photos ","start":82.503130859375,"end":82.84795825195313},{"word":"you’d ","start":82.503130859375,"end":82.84795825195313},{"word":"like ","start":82.503130859375,"end":82.84795825195313},{"word":"to ","start":82.503130859375,"end":82.84795825195313},{"word":"include.","start":82.503130859375,"end":82.84795825195313},{"word":"\n\nCould ","start":82.84795825195313,"end":83.19278588867188},{"word":"I ","start":83.19278588867188,"end":83.53761352539063},{"word":"get ","start":83.53761352539063,"end":83.88244116210937},{"word":"your ","start":83.88244116210937,"end":84.22726879882812},{"word":"name ","start":84.22726879882812,"end":84.57209619140625},{"word":"and ","start":84.57209619140625,"end":84.916923828125},{"word":"the ","start":84.916923828125,"end":85.26175146484375},{"word":"best ","start":85.26175146484375,"end":85.6065791015625},{"word":"mobile ","start":85.6065791015625,"end":85.95140649414063},{"word":"number ","start":85.95140649414063,"end":86.29623413085938},{"word":"to ","start":86.29623413085938,"end":86.64106176757812},{"word":"send ","start":86.357630859375,"end":86.70245825195312},{"word":"that ","start":86.357630859375,"end":86.70245825195312},{"word":"upload ","start":86.357630859375,"end":86.70245825195312},{"word":"link ","start":86.357630859375,"end":86.70245825195312},{"word":"to?","start":86.357630859375,"end":86.70245825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Bob Davalina. ","words":[{"word":"Bob ","start":88.57799999999999,"end":88.898},{"word":"Davalina. ","start":88.898,"end":89.698}]},{"role":"agent","content":"Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?","words":[{"word":"Thanks, ","start":93.367,"end":93.71182763671875},{"word":"Bob. ","start":93.71182763671875,"end":94.0566552734375},{"word":"What’s ","start":94.0566552734375,"end":94.40148266601562},{"word":"the ","start":94.40148266601562,"end":94.74631030273437},{"word":"best ","start":94.74631030273437,"end":95.09113793945312},{"word":"mobile ","start":95.09113793945312,"end":95.43596557617188},{"word":"number ","start":95.43596557617188,"end":95.78079321289063},{"word":"to ","start":95.78079321289063,"end":96.12562060546875},{"word":"send ","start":96.12562060546875,"end":96.4704482421875},{"word":"the ","start":96.4704482421875,"end":96.81527587890625},{"word":"upload ","start":96.81527587890625,"end":97.160103515625},{"word":"link ","start":97.160103515625,"end":97.50493115234374},{"word":"for ","start":97.50493115234374,"end":97.84975854492187},{"word":"your ","start":97.52683911132813,"end":97.87166674804688},{"word":"drawing ","start":97.52683911132813,"end":97.87166674804688},{"word":"and ","start":97.52683911132813,"end":97.87166674804688},{"word":"photos?","start":97.52683911132813,"end":97.87166674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.84800399999999,"end":99.24800499999999},{"word":"six ","start":99.24800499999999,"end":99.568005},{"word":"seven ","start":99.568005,"end":100.208005},{"word":"six ","start":100.368,"end":100.688},{"word":"two ","start":100.688,"end":100.928006},{"word":"five ","start":100.928006,"end":101.32799999999999},{"word":"seven ","start":101.32799999999999,"end":101.80799999999999},{"word":"three ","start":101.80799999999999,"end":102.048},{"word":"four ","start":102.048,"end":102.288},{"word":"two. ","start":102.288,"end":102.448}]},{"role":"agent","content":"Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?","words":[{"word":"Thanks, ","start":104.062,"end":104.40682763671875},{"word":"Bob.","start":104.40682763671875,"end":104.7516552734375},{"word":" And ","start":105.1,"end":105.44482763671876},{"word":"just ","start":105.44482763671876,"end":105.7896552734375},{"word":"to ","start":105.7896552734375,"end":106.13448266601563},{"word":"make ","start":106.13448266601563,"end":106.47931030273438},{"word":"sure ","start":106.47931030273438,"end":106.82413793945312},{"word":"we ","start":106.82413793945312,"end":107.16896557617187},{"word":"have ","start":107.16896557617187,"end":107.51379321289062},{"word":"everything, ","start":107.51379321289062,"end":107.85862060546874},{"word":"what’s ","start":107.85862060546874,"end":108.2034482421875},{"word":"the ","start":108.2034482421875,"end":108.54827587890625},{"word":"address ","start":108.54827587890625,"end":108.893103515625},{"word":"where ","start":108.893103515625,"end":109.23793115234375},{"word":"you’d ","start":109.23793115234375,"end":109.58275854492187},{"word":"like ","start":109.58275854492187,"end":109.92758618164062},{"word":"the ","start":109.92758618164062,"end":110.27241381835937},{"word":"pavers ","start":110.27241381835937,"end":110.61724145507813},{"word":"installed ","start":110.57179736328125,"end":110.916625},{"word":"around ","start":110.57179736328125,"end":110.916625},{"word":"your ","start":110.57179736328125,"end":110.916625},{"word":"bocce ","start":110.57179736328125,"end":110.916625},{"word":"ball ","start":110.57179736328125,"end":110.916625},{"word":"court?","start":110.57179736328125,"end":110.916625}],"metadata":{"response_id":11}},{"role":"user","content":"I don't wanna give that right now. ","words":[{"word":"I ","start":112.32799999999999,"end":112.88799999999999},{"word":"don't ","start":112.88799999999999,"end":113.127995},{"word":"wanna ","start":113.127995,"end":113.288},{"word":"give ","start":113.288,"end":113.52799999999999},{"word":"that ","start":113.52799999999999,"end":113.767995},{"word":"right ","start":113.767995,"end":113.928},{"word":"now. ","start":113.928,"end":114.088}]},{"role":"agent","content":"No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":115.522,"end":115.86682763671875},{"word":"problem, ","start":115.86682763671875,"end":116.2116552734375},{"word":"Bob. ","start":116.2116552734375,"end":116.55648266601563},{"word":"You ","start":116.55648266601563,"end":116.90131030273437},{"word":"can ","start":116.90131030273437,"end":117.24613793945312},{"word":"provide ","start":117.24613793945312,"end":117.59096557617187},{"word":"the ","start":117.59096557617187,"end":117.93579321289063},{"word":"address ","start":117.93579321289063,"end":118.28062060546876},{"word":"later ","start":118.04483911132813,"end":118.38966674804688},{"word":"when ","start":118.04483911132813,"end":118.38966674804688},{"word":"you’re ","start":118.04483911132813,"end":118.38966674804688},{"word":"ready. ","start":118.04483911132813,"end":118.38966674804688},{"word":"I’ll ","start":118.38966674804688,"end":118.734494140625},{"word":"send ","start":118.734494140625,"end":119.07932177734375},{"word":"the ","start":119.07932177734375,"end":119.4241494140625},{"word":"upload ","start":119.4241494140625,"end":119.76897705078125},{"word":"link ","start":119.76897705078125,"end":120.1138046875},{"word":"to ","start":120.1138046875,"end":120.45863208007812},{"word":"your ","start":120.45863208007812,"end":120.80345971679688},{"word":"mobile ","start":120.80345971679688,"end":121.14828735351563},{"word":"number ","start":121.14828735351563,"end":121.49311499023437},{"word":"so ","start":121.49311499023437,"end":121.83794262695312},{"word":"you ","start":121.83794262695312,"end":122.18277001953125},{"word":"can ","start":122.18277001953125,"end":122.52759765625},{"word":"share ","start":122.52759765625,"end":122.87242529296876},{"word":"your ","start":122.87242529296876,"end":123.2172529296875},{"word":"hand ","start":123.2172529296875,"end":123.56208056640625},{"word":"drawing ","start":123.56208056640625,"end":123.90690795898438},{"word":"and ","start":123.86146411132812,"end":124.20629174804688},{"word":"any ","start":123.86146411132812,"end":124.20629174804688},{"word":"photos.","start":123.86146411132812,"end":124.20629174804688},{"word":" The ","start":124.20629174804688,"end":124.551119140625},{"word":"more ","start":124.551119140625,"end":124.89594677734375},{"word":"details ","start":124.89594677734375,"end":125.2407744140625},{"word":"and ","start":125.2407744140625,"end":125.58560205078125},{"word":"measurements ","start":125.58560205078125,"end":125.9304296875},{"word":"you ","start":125.9304296875,"end":126.27525708007812},{"word":"include, ","start":126.27525708007812,"end":126.62008471679688},{"word":"the ","start":126.62008471679688,"end":126.96491235351563},{"word":"more ","start":126.96491235351563,"end":127.30973999023438},{"word":"accurate ","start":127.30973999023438,"end":127.65456762695312},{"word":"your ","start":127.65456762695312,"end":127.99939501953125},{"word":"estimate ","start":127.99939501953125,"end":128.34422265625},{"word":"will ","start":128.33129736328124,"end":128.676125},{"word":"be.","start":128.33129736328124,"end":128.676125},{"word":"\n\nA ","start":128.676125,"end":129.02095263671876},{"word":"member ","start":129.02095263671876,"end":129.3657802734375},{"word":"of ","start":129.3657802734375,"end":129.71060766601562},{"word":"the ","start":129.71060766601562,"end":130.05543530273437},{"word":"Instant ","start":130.05543530273437,"end":130.4002629394531},{"word":"Pavers ","start":130.4002629394531,"end":130.74509057617186},{"word":"team ","start":130.74509057617186,"end":131.08991821289064},{"word":"will ","start":131.08991821289064,"end":131.43474560546875},{"word":"review ","start":131.43474560546875,"end":131.7795732421875},{"word":"your ","start":131.7795732421875,"end":132.12440087890624},{"word":"information ","start":132.12440087890624,"end":132.469228515625},{"word":"and ","start":132.25546411132814,"end":132.60029174804689},{"word":"follow ","start":132.25546411132814,"end":132.60029174804689},{"word":"up ","start":132.25546411132814,"end":132.60029174804689},{"word":"with ","start":132.25546411132814,"end":132.60029174804689},{"word":"you ","start":132.25546411132814,"end":132.60029174804689},{"word":"soon. ","start":132.25546411132814,"end":132.60029174804689},{"word":"Thanks ","start":132.60029174804689,"end":132.945119140625},{"word":"for ","start":132.945119140625,"end":133.28994677734374},{"word":"calling, ","start":133.28994677734374,"end":133.6347744140625},{"word":"and ","start":133.6347744140625,"end":133.97960205078124},{"word":"have ","start":133.97960205078124,"end":134.3244296875},{"word":"a ","start":134.055005859375,"end":134.3998332519531},{"word":"great ","start":134.055005859375,"end":134.3998332519531},{"word":"day!","start":134.055005859375,"end":134.3998332519531}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.206,"end":0.55082763671875},{"word":"you ","start":0.55082763671875,"end":0.8956552734375},{"word":"for ","start":0.8956552734375,"end":1.240482666015625},{"word":"calling ","start":1.240482666015625,"end":1.585310302734375},{"word":"Instant ","start":1.585310302734375,"end":1.930137939453125},{"word":"Pavers. ","start":1.930137939453125,"end":2.274965576171875},{"word":"This ","start":2.597666748046875,"end":2.942494140625},{"word":"is ","start":2.942494140625,"end":3.28732177734375},{"word":"Mac ","start":3.28732177734375,"end":3.6321494140625},{"word":"the ","start":3.6321494140625,"end":3.97697705078125},{"word":"Digital ","start":3.97697705078125,"end":4.3218046875},{"word":"Assistant. ","start":4.3218046875,"end":4.666632080078125},{"word":"How ","start":5.860083251953125,"end":6.204910888671875},{"word":"may ","start":6.204910888671875,"end":6.549738525390625},{"word":"I ","start":6.45567236328125,"end":6.8005},{"word":"help ","start":6.45567236328125,"end":6.8005},{"word":"you?","start":6.45567236328125,"end":6.8005}],"metadata":{"response_id":0}},{"role":"user","content":"Quote for pavers. ","words":[{"word":"Quote ","start":9.888,"end":10.368001},{"word":"for ","start":10.368001,"end":10.687999999999999},{"word":"pavers. ","start":10.687999999999999,"end":11.168}]},{"role":"agent","content":"Thanks for reaching out about a quote for pavers. Can you tell me a little more about your project? For example, are you looking for repair, cleaning and sealing, or a new paver installation? And what area of your property are you interested in—like a driveway, patio, or pool deck?","words":[{"word":"Thanks ","start":12.476,"end":12.82082763671875},{"word":"for ","start":12.82082763671875,"end":13.1656552734375},{"word":"reaching ","start":13.1656552734375,"end":13.510482666015625},{"word":"out ","start":13.510482666015625,"end":13.855310302734376},{"word":"about ","start":13.855310302734376,"end":14.200137939453125},{"word":"a ","start":14.200137939453125,"end":14.544965576171874},{"word":"quote ","start":14.544965576171874,"end":14.889793212890625},{"word":"for ","start":14.592505859375,"end":14.937333251953126},{"word":"pavers. ","start":14.592505859375,"end":14.937333251953126},{"word":"Can ","start":14.937333251953126,"end":15.282160888671875},{"word":"you ","start":15.282160888671875,"end":15.626988525390624},{"word":"tell ","start":15.626988525390624,"end":15.971816162109375},{"word":"me ","start":15.971816162109375,"end":16.316643798828125},{"word":"a ","start":16.316643798828125,"end":16.66147119140625},{"word":"little ","start":16.66147119140625,"end":17.006298828125},{"word":"more ","start":17.006298828125,"end":17.35112646484375},{"word":"about ","start":17.35112646484375,"end":17.6959541015625},{"word":"your ","start":17.46017236328125,"end":17.805},{"word":"project?","start":17.46017236328125,"end":17.805},{"word":" For ","start":17.805,"end":18.14982763671875},{"word":"example, ","start":18.14982763671875,"end":18.4946552734375},{"word":"are ","start":18.4946552734375,"end":18.839482666015623},{"word":"you ","start":18.839482666015623,"end":19.184310302734374},{"word":"looking ","start":19.184310302734374,"end":19.529137939453125},{"word":"for ","start":19.529137939453125,"end":19.873965576171877},{"word":"repair, ","start":19.873965576171877,"end":20.218793212890624},{"word":"cleaning ","start":20.218793212890624,"end":20.56362060546875},{"word":"and ","start":20.56362060546875,"end":20.9084482421875},{"word":"sealing, ","start":20.9084482421875,"end":21.25327587890625},{"word":"or ","start":21.25327587890625,"end":21.598103515625},{"word":"a ","start":21.598103515625,"end":21.94293115234375},{"word":"new ","start":21.72104736328125,"end":22.065875},{"word":"paver ","start":21.72104736328125,"end":22.065875},{"word":"installation?","start":21.72104736328125,"end":22.065875},{"word":" And ","start":22.065875,"end":22.41070263671875},{"word":"what ","start":22.41070263671875,"end":22.7555302734375},{"word":"area ","start":22.7555302734375,"end":23.100357666015626},{"word":"of ","start":23.100357666015626,"end":23.445185302734377},{"word":"your ","start":23.445185302734377,"end":23.790012939453124},{"word":"property ","start":23.790012939453124,"end":24.134840576171875},{"word":"are ","start":24.134840576171875,"end":24.479668212890626},{"word":"you ","start":24.479668212890626,"end":24.82449560546875},{"word":"interested ","start":24.82449560546875,"end":25.1693232421875},{"word":"in—like ","start":25.1693232421875,"end":25.51415087890625},{"word":"a ","start":25.51415087890625,"end":25.858978515625},{"word":"driveway, ","start":25.858978515625,"end":26.20380615234375},{"word":"patio, ","start":26.20380615234375,"end":26.548633544921874},{"word":"or ","start":26.548633544921874,"end":26.893461181640625},{"word":"pool ","start":26.893461181640625,"end":27.238288818359376},{"word":"deck?","start":26.922339111328125,"end":27.267166748046876}],"metadata":{"response_id":3}},{"role":"user","content":"I wanna put pavers around a bocce ball court. ","words":[{"word":"I ","start":29.358,"end":29.598},{"word":"wanna ","start":29.598,"end":29.918},{"word":"put ","start":29.918,"end":30.238},{"word":"pavers ","start":30.238,"end":30.797999},{"word":"around ","start":31.137999999999998,"end":31.777998999999998},{"word":"a ","start":31.777998999999998,"end":32.018},{"word":"bocce ","start":32.018,"end":32.418},{"word":"ball ","start":32.418,"end":32.738},{"word":"court. ","start":32.738,"end":32.977997}]},{"role":"agent","content":"That sounds like a great project! Are you looking for a new paver installation to border the bocce ball court, or do you have existing pavers that need repair or adjustment? Also, is this at ","words":[{"word":"That ","start":33.931,"end":34.27582763671875},{"word":"sounds ","start":34.27582763671875,"end":34.6206552734375},{"word":"like ","start":34.6206552734375,"end":34.965482666015625},{"word":"a ","start":34.965482666015625,"end":35.31031030273437},{"word":"great ","start":35.258005859375,"end":35.60283325195312},{"word":"project! ","start":35.258005859375,"end":35.60283325195312},{"word":"Are ","start":35.60283325195312,"end":35.94766088867188},{"word":"you ","start":35.94766088867188,"end":36.292488525390624},{"word":"looking ","start":36.292488525390624,"end":36.63731616210937},{"word":"for ","start":36.63731616210937,"end":36.982143798828126},{"word":"a ","start":36.982143798828126,"end":37.32697119140625},{"word":"new ","start":37.32697119140625,"end":37.671798828125},{"word":"paver ","start":37.671798828125,"end":38.01662646484375},{"word":"installation ","start":38.01662646484375,"end":38.3614541015625},{"word":"to ","start":38.3614541015625,"end":38.706281494140626},{"word":"border ","start":38.706281494140626,"end":39.05110913085937},{"word":"the ","start":39.05110913085937,"end":39.39593676757813},{"word":"bocce ","start":39.39593676757813,"end":39.740764404296876},{"word":"ball ","start":39.740764404296876,"end":40.08559204101562},{"word":"court, ","start":40.08559204101562,"end":40.43041943359375},{"word":"or ","start":40.43041943359375,"end":40.7752470703125},{"word":"do ","start":40.7752470703125,"end":41.12007470703125},{"word":"you ","start":41.12007470703125,"end":41.46490234375},{"word":"have ","start":41.46490234375,"end":41.80972998046875},{"word":"existing ","start":41.80604736328125,"end":42.150875},{"word":"pavers ","start":41.80604736328125,"end":42.150875},{"word":"that ","start":41.80604736328125,"end":42.150875},{"word":"need ","start":41.80604736328125,"end":42.150875},{"word":"repair ","start":41.80604736328125,"end":42.150875},{"word":"or ","start":41.80604736328125,"end":42.150875},{"word":"adjustment?","start":41.80604736328125,"end":42.150875},{"word":" Also, ","start":42.150875,"end":42.49570263671875},{"word":"is ","start":42.49570263671875,"end":42.8405302734375},{"word":"this ","start":42.8405302734375,"end":43.185357666015626},{"word":"at ","start":43.185357666015626,"end":43.530185302734374}],"metadata":{"response_id":4}},{"role":"user","content":"New ","words":[{"word":"New ","start":43.708000000000006,"end":44.028000000000006}]},{"role":"agent","content":"your home ","words":[{"word":"your ","start":43.530185302734374,"end":43.87501293945313},{"word":"home ","start":43.87501293945313,"end":44.219840576171876}],"metadata":{"response_id":4}},{"role":"user","content":"paper. New pavers at my home. ","words":[{"word":"paper. ","start":44.028000000000006,"end":44.508},{"word":"New ","start":45.598000000000006,"end":45.918},{"word":"pavers ","start":45.918,"end":46.318000000000005},{"word":"at ","start":46.318000000000005,"end":46.558},{"word":"my ","start":46.558,"end":46.638000000000005},{"word":"home. ","start":46.638000000000005,"end":46.798}]},{"role":"agent","content":"All right, new pavers around your bocce ball court at your home. For projects like this, we can usually start with an online estimate if you’re able to send us some photos and a few details. Or, if you’d prefer, we can arrange an on-site consultation. Which option would you like to go with?","words":[{"word":"All ","start":48.191,"end":48.53582763671875},{"word":"right, ","start":48.53582763671875,"end":48.8806552734375},{"word":"new ","start":48.8806552734375,"end":49.22548266601562},{"word":"pavers ","start":49.22548266601562,"end":49.57031030273438},{"word":"around ","start":49.57031030273438,"end":49.915137939453125},{"word":"your ","start":49.915137939453125,"end":50.25996557617187},{"word":"bocce ","start":50.25996557617187,"end":50.60479321289063},{"word":"ball ","start":50.60479321289063,"end":50.94962060546875},{"word":"court ","start":50.94962060546875,"end":51.2944482421875},{"word":"at ","start":51.2944482421875,"end":51.63927587890625},{"word":"your ","start":51.63927587890625,"end":51.984103515625},{"word":"home. ","start":51.984103515625,"end":52.32893115234375},{"word":"For ","start":52.37058325195313,"end":52.715410888671876},{"word":"projects ","start":52.715410888671876,"end":53.06023852539062},{"word":"like ","start":53.06023852539062,"end":53.40506616210938},{"word":"this, ","start":53.40506616210938,"end":53.749893798828126},{"word":"we ","start":53.749893798828126,"end":54.09472119140625},{"word":"can ","start":54.09472119140625,"end":54.439548828125},{"word":"usually ","start":54.439548828125,"end":54.78437646484375},{"word":"start ","start":54.78437646484375,"end":55.1292041015625},{"word":"with ","start":55.1292041015625,"end":55.474031494140625},{"word":"an ","start":55.474031494140625,"end":55.81885913085937},{"word":"online ","start":55.81885913085937,"end":56.16368676757813},{"word":"estimate ","start":56.16368676757813,"end":56.508514404296875},{"word":"if ","start":56.508514404296875,"end":56.85334204101562},{"word":"you’re ","start":56.85334204101562,"end":57.19816943359375},{"word":"able ","start":57.19816943359375,"end":57.5429970703125},{"word":"to ","start":57.5429970703125,"end":57.88782470703125},{"word":"send ","start":57.842380859375,"end":58.18720825195312},{"word":"us ","start":57.842380859375,"end":58.18720825195312},{"word":"some ","start":57.842380859375,"end":58.18720825195312},{"word":"photos ","start":57.842380859375,"end":58.18720825195312},{"word":"and ","start":57.842380859375,"end":58.18720825195312},{"word":"a ","start":57.842380859375,"end":58.18720825195312},{"word":"few ","start":57.842380859375,"end":58.18720825195312},{"word":"details. ","start":57.842380859375,"end":58.18720825195312},{"word":"Or, ","start":58.18720825195312,"end":58.53203588867188},{"word":"if ","start":58.53203588867188,"end":58.876863525390625},{"word":"you’d ","start":58.876863525390625,"end":59.22169116210937},{"word":"prefer, ","start":59.22169116210937,"end":59.56651879882813},{"word":"we ","start":59.56651879882813,"end":59.91134619140625},{"word":"can ","start":59.91134619140625,"end":60.256173828125},{"word":"arrange ","start":60.256173828125,"end":60.60100146484375},{"word":"an ","start":60.60100146484375,"end":60.9458291015625},{"word":"on-site ","start":60.9458291015625,"end":61.29065649414063},{"word":"consultation. ","start":61.29065649414063,"end":61.635484130859375},{"word":"Which ","start":62.36679174804687,"end":62.711619140625},{"word":"option ","start":62.711619140625,"end":63.05644677734375},{"word":"would ","start":63.05644677734375,"end":63.4012744140625},{"word":"you ","start":63.4012744140625,"end":63.74610205078125},{"word":"like ","start":63.74610205078125,"end":64.0909296875},{"word":"to ","start":63.90279736328125,"end":64.247625},{"word":"go ","start":63.90279736328125,"end":64.247625},{"word":"with?","start":63.90279736328125,"end":64.247625}],"metadata":{"response_id":8}},{"role":"user","content":"Can I send you a hand drawing? ","words":[{"word":"Can ","start":65.63799999999999,"end":65.877995},{"word":"I ","start":65.877995,"end":66.038},{"word":"send ","start":66.038,"end":66.27799999999999},{"word":"you ","start":66.27799999999999,"end":66.43799},{"word":"a ","start":66.43799,"end":66.598},{"word":"hand ","start":66.598,"end":66.837994},{"word":"drawing? ","start":66.837994,"end":67.237996}]},{"role":"agent","content":"Yes, you can definitely send a hand drawing along with photos if you have them. That can help our team understand your vision and the layout you have in mind. After our call, I’ll send you a secure link by text where you can upload your drawing and any photos you’d like to include.\n\nCould I get your name and the best mobile number to send that upload link to?","words":[{"word":"Yes, ","start":68.707,"end":69.05182763671876},{"word":"you ","start":69.05182763671876,"end":69.3966552734375},{"word":"can ","start":69.3966552734375,"end":69.74148266601563},{"word":"definitely ","start":69.74148266601563,"end":70.08631030273438},{"word":"send ","start":70.08631030273438,"end":70.43113793945312},{"word":"a ","start":70.43113793945312,"end":70.77596557617187},{"word":"hand ","start":70.77596557617187,"end":71.12079321289062},{"word":"drawing ","start":71.12079321289062,"end":71.46562060546874},{"word":"along ","start":71.46562060546874,"end":71.8104482421875},{"word":"with ","start":71.8104482421875,"end":72.15527587890625},{"word":"photos ","start":72.15527587890625,"end":72.500103515625},{"word":"if ","start":72.500103515625,"end":72.84493115234375},{"word":"you ","start":72.84493115234375,"end":73.18975854492187},{"word":"have ","start":72.90167236328125,"end":73.2465},{"word":"them. ","start":72.90167236328125,"end":73.2465},{"word":"That ","start":73.2465,"end":73.59132763671874},{"word":"can ","start":73.59132763671874,"end":73.9361552734375},{"word":"help ","start":73.9361552734375,"end":74.28098266601563},{"word":"our ","start":74.28098266601563,"end":74.62581030273438},{"word":"team ","start":74.62581030273438,"end":74.97063793945313},{"word":"understand ","start":74.97063793945313,"end":75.31546557617187},{"word":"your ","start":75.31546557617187,"end":75.66029321289062},{"word":"vision ","start":75.66029321289062,"end":76.00512060546875},{"word":"and ","start":76.00512060546875,"end":76.3499482421875},{"word":"the ","start":76.3499482421875,"end":76.69477587890626},{"word":"layout ","start":76.69477587890626,"end":77.039603515625},{"word":"you ","start":76.895505859375,"end":77.24033325195313},{"word":"have ","start":76.895505859375,"end":77.24033325195313},{"word":"in ","start":76.895505859375,"end":77.24033325195313},{"word":"mind. ","start":76.895505859375,"end":77.24033325195313},{"word":"After ","start":77.24033325195313,"end":77.58516088867188},{"word":"our ","start":77.58516088867188,"end":77.92998852539063},{"word":"call, ","start":77.92998852539063,"end":78.27481616210937},{"word":"I’ll ","start":78.27481616210937,"end":78.61964379882812},{"word":"send ","start":78.61964379882812,"end":78.96447119140625},{"word":"you ","start":78.96447119140625,"end":79.309298828125},{"word":"a ","start":79.309298828125,"end":79.65412646484376},{"word":"secure ","start":79.65412646484376,"end":79.9989541015625},{"word":"link ","start":79.9989541015625,"end":80.34378149414063},{"word":"by ","start":80.34378149414063,"end":80.68860913085938},{"word":"text ","start":80.68860913085938,"end":81.03343676757812},{"word":"where ","start":81.03343676757812,"end":81.37826440429687},{"word":"you ","start":81.37826440429687,"end":81.72309204101562},{"word":"can ","start":81.72309204101562,"end":82.06791943359374},{"word":"upload ","start":82.06791943359374,"end":82.4127470703125},{"word":"your ","start":82.4127470703125,"end":82.75757470703125},{"word":"drawing ","start":82.503130859375,"end":82.84795825195313},{"word":"and ","start":82.503130859375,"end":82.84795825195313},{"word":"any ","start":82.503130859375,"end":82.84795825195313},{"word":"photos ","start":82.503130859375,"end":82.84795825195313},{"word":"you’d ","start":82.503130859375,"end":82.84795825195313},{"word":"like ","start":82.503130859375,"end":82.84795825195313},{"word":"to ","start":82.503130859375,"end":82.84795825195313},{"word":"include.","start":82.503130859375,"end":82.84795825195313},{"word":"\n\nCould ","start":82.84795825195313,"end":83.19278588867188},{"word":"I ","start":83.19278588867188,"end":83.53761352539063},{"word":"get ","start":83.53761352539063,"end":83.88244116210937},{"word":"your ","start":83.88244116210937,"end":84.22726879882812},{"word":"name ","start":84.22726879882812,"end":84.57209619140625},{"word":"and ","start":84.57209619140625,"end":84.916923828125},{"word":"the ","start":84.916923828125,"end":85.26175146484375},{"word":"best ","start":85.26175146484375,"end":85.6065791015625},{"word":"mobile ","start":85.6065791015625,"end":85.95140649414063},{"word":"number ","start":85.95140649414063,"end":86.29623413085938},{"word":"to ","start":86.29623413085938,"end":86.64106176757812},{"word":"send ","start":86.357630859375,"end":86.70245825195312},{"word":"that ","start":86.357630859375,"end":86.70245825195312},{"word":"upload ","start":86.357630859375,"end":86.70245825195312},{"word":"link ","start":86.357630859375,"end":86.70245825195312},{"word":"to?","start":86.357630859375,"end":86.70245825195312}],"metadata":{"response_id":9}},{"role":"user","content":"Bob Davalina. ","words":[{"word":"Bob ","start":88.57799999999999,"end":88.898},{"word":"Davalina. ","start":88.898,"end":89.698}]},{"role":"agent","content":"Thanks, Bob. What’s the best mobile number to send the upload link for your drawing and photos?","words":[{"word":"Thanks, ","start":93.367,"end":93.71182763671875},{"word":"Bob. ","start":93.71182763671875,"end":94.0566552734375},{"word":"What’s ","start":94.0566552734375,"end":94.40148266601562},{"word":"the ","start":94.40148266601562,"end":94.74631030273437},{"word":"best ","start":94.74631030273437,"end":95.09113793945312},{"word":"mobile ","start":95.09113793945312,"end":95.43596557617188},{"word":"number ","start":95.43596557617188,"end":95.78079321289063},{"word":"to ","start":95.78079321289063,"end":96.12562060546875},{"word":"send ","start":96.12562060546875,"end":96.4704482421875},{"word":"the ","start":96.4704482421875,"end":96.81527587890625},{"word":"upload ","start":96.81527587890625,"end":97.160103515625},{"word":"link ","start":97.160103515625,"end":97.50493115234374},{"word":"for ","start":97.50493115234374,"end":97.84975854492187},{"word":"your ","start":97.52683911132813,"end":97.87166674804688},{"word":"drawing ","start":97.52683911132813,"end":97.87166674804688},{"word":"and ","start":97.52683911132813,"end":97.87166674804688},{"word":"photos?","start":97.52683911132813,"end":97.87166674804688}],"metadata":{"response_id":10}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.84800399999999,"end":99.24800499999999},{"word":"six ","start":99.24800499999999,"end":99.568005},{"word":"seven ","start":99.568005,"end":100.208005},{"word":"six ","start":100.368,"end":100.688},{"word":"two ","start":100.688,"end":100.928006},{"word":"five ","start":100.928006,"end":101.32799999999999},{"word":"seven ","start":101.32799999999999,"end":101.80799999999999},{"word":"three ","start":101.80799999999999,"end":102.048},{"word":"four ","start":102.048,"end":102.288},{"word":"two. ","start":102.288,"end":102.448}]},{"role":"agent","content":"Thanks, Bob. And just to make sure we have everything, what’s the address where you’d like the pavers installed around your bocce ball court?","words":[{"word":"Thanks, ","start":104.062,"end":104.40682763671875},{"word":"Bob.","start":104.40682763671875,"end":104.7516552734375},{"word":" And ","start":105.1,"end":105.44482763671876},{"word":"just ","start":105.44482763671876,"end":105.7896552734375},{"word":"to ","start":105.7896552734375,"end":106.13448266601563},{"word":"make ","start":106.13448266601563,"end":106.47931030273438},{"word":"sure ","start":106.47931030273438,"end":106.82413793945312},{"word":"we ","start":106.82413793945312,"end":107.16896557617187},{"word":"have ","start":107.16896557617187,"end":107.51379321289062},{"word":"everything, ","start":107.51379321289062,"end":107.85862060546874},{"word":"what’s ","start":107.85862060546874,"end":108.2034482421875},{"word":"the ","start":108.2034482421875,"end":108.54827587890625},{"word":"address ","start":108.54827587890625,"end":108.893103515625},{"word":"where ","start":108.893103515625,"end":109.23793115234375},{"word":"you’d ","start":109.23793115234375,"end":109.58275854492187},{"word":"like ","start":109.58275854492187,"end":109.92758618164062},{"word":"the ","start":109.92758618164062,"end":110.27241381835937},{"word":"pavers ","start":110.27241381835937,"end":110.61724145507813},{"word":"installed ","start":110.57179736328125,"end":110.916625},{"word":"around ","start":110.57179736328125,"end":110.916625},{"word":"your ","start":110.57179736328125,"end":110.916625},{"word":"bocce ","start":110.57179736328125,"end":110.916625},{"word":"ball ","start":110.57179736328125,"end":110.916625},{"word":"court?","start":110.57179736328125,"end":110.916625}],"metadata":{"response_id":11}},{"role":"user","content":"I don't wanna give that right now. ","words":[{"word":"I ","start":112.32799999999999,"end":112.88799999999999},{"word":"don't ","start":112.88799999999999,"end":113.127995},{"word":"wanna ","start":113.127995,"end":113.288},{"word":"give ","start":113.288,"end":113.52799999999999},{"word":"that ","start":113.52799999999999,"end":113.767995},{"word":"right ","start":113.767995,"end":113.928},{"word":"now. ","start":113.928,"end":114.088}]},{"role":"agent","content":"No problem, Bob. You can provide the address later when you’re ready. I’ll send the upload link to your mobile number so you can share your hand drawing and any photos. The more details and measurements you include, the more accurate your estimate will be.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":115.522,"end":115.86682763671875},{"word":"problem, ","start":115.86682763671875,"end":116.2116552734375},{"word":"Bob. ","start":116.2116552734375,"end":116.55648266601563},{"word":"You ","start":116.55648266601563,"end":116.90131030273437},{"word":"can ","start":116.90131030273437,"end":117.24613793945312},{"word":"provide ","start":117.24613793945312,"end":117.59096557617187},{"word":"the ","start":117.59096557617187,"end":117.93579321289063},{"word":"address ","start":117.93579321289063,"end":118.28062060546876},{"word":"later ","start":118.04483911132813,"end":118.38966674804688},{"word":"when ","start":118.04483911132813,"end":118.38966674804688},{"word":"you’re ","start":118.04483911132813,"end":118.38966674804688},{"word":"ready. ","start":118.04483911132813,"end":118.38966674804688},{"word":"I’ll ","start":118.38966674804688,"end":118.734494140625},{"word":"send ","start":118.734494140625,"end":119.07932177734375},{"word":"the ","start":119.07932177734375,"end":119.4241494140625},{"word":"upload ","start":119.4241494140625,"end":119.76897705078125},{"word":"link ","start":119.76897705078125,"end":120.1138046875},{"word":"to ","start":120.1138046875,"end":120.45863208007812},{"word":"your ","start":120.45863208007812,"end":120.80345971679688},{"word":"mobile ","start":120.80345971679688,"end":121.14828735351563},{"word":"number ","start":121.14828735351563,"end":121.49311499023437},{"word":"so ","start":121.49311499023437,"end":121.83794262695312},{"word":"you ","start":121.83794262695312,"end":122.18277001953125},{"word":"can ","start":122.18277001953125,"end":122.52759765625},{"word":"share ","start":122.52759765625,"end":122.87242529296876},{"word":"your ","start":122.87242529296876,"end":123.2172529296875},{"word":"hand ","start":123.2172529296875,"end":123.56208056640625},{"word":"drawing ","start":123.56208056640625,"end":123.90690795898438},{"word":"and ","start":123.86146411132812,"end":124.20629174804688},{"word":"any ","start":123.86146411132812,"end":124.20629174804688},{"word":"photos.","start":123.86146411132812,"end":124.20629174804688},{"word":" The ","start":124.20629174804688,"end":124.551119140625},{"word":"more ","start":124.551119140625,"end":124.89594677734375},{"word":"details ","start":124.89594677734375,"end":125.2407744140625},{"word":"and ","start":125.2407744140625,"end":125.58560205078125},{"word":"measurements ","start":125.58560205078125,"end":125.9304296875},{"word":"you ","start":125.9304296875,"end":126.27525708007812},{"word":"include, ","start":126.27525708007812,"end":126.62008471679688},{"word":"the ","start":126.62008471679688,"end":126.96491235351563},{"word":"more ","start":126.96491235351563,"end":127.30973999023438},{"word":"accurate ","start":127.30973999023438,"end":127.65456762695312},{"word":"your ","start":127.65456762695312,"end":127.99939501953125},{"word":"estimate ","start":127.99939501953125,"end":128.34422265625},{"word":"will ","start":128.33129736328124,"end":128.676125},{"word":"be.","start":128.33129736328124,"end":128.676125},{"word":"\n\nA ","start":128.676125,"end":129.02095263671876},{"word":"member ","start":129.02095263671876,"end":129.3657802734375},{"word":"of ","start":129.3657802734375,"end":129.71060766601562},{"word":"the ","start":129.71060766601562,"end":130.05543530273437},{"word":"Instant ","start":130.05543530273437,"end":130.4002629394531},{"word":"Pavers ","start":130.4002629394531,"end":130.74509057617186},{"word":"team ","start":130.74509057617186,"end":131.08991821289064},{"word":"will ","start":131.08991821289064,"end":131.43474560546875},{"word":"review ","start":131.43474560546875,"end":131.7795732421875},{"word":"your ","start":131.7795732421875,"end":132.12440087890624},{"word":"information ","start":132.12440087890624,"end":132.469228515625},{"word":"and ","start":132.25546411132814,"end":132.60029174804689},{"word":"follow ","start":132.25546411132814,"end":132.60029174804689},{"word":"up ","start":132.25546411132814,"end":132.60029174804689},{"word":"with ","start":132.25546411132814,"end":132.60029174804689},{"word":"you ","start":132.25546411132814,"end":132.60029174804689},{"word":"soon. ","start":132.25546411132814,"end":132.60029174804689},{"word":"Thanks ","start":132.60029174804689,"end":132.945119140625},{"word":"for ","start":132.945119140625,"end":133.28994677734374},{"word":"calling, ","start":133.28994677734374,"end":133.6347744140625},{"word":"and ","start":133.6347744140625,"end":133.97960205078124},{"word":"have ","start":133.97960205078124,"end":134.3244296875},{"word":"a ","start":134.055005859375,"end":134.3998332519531},{"word":"great ","start":134.055005859375,"end":134.3998332519531},{"word":"day!","start":134.055005859375,"end":134.3998332519531}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c42e793b1d7c5236273e658d6260e0e20501742ec4c618b4a974c16ffb647e53/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":882,"p90":1324.3999999999999,"p95":1569.1999999999994,"p99":1765.04,"min":2,"max":1814,"num":10,"sum":8910,"values":[2,659,717,642,850,1067,914,1814,1270,975]},"e2e":{"p50":1434,"p90":2436.000000000001,"p95":3052.4999999999986,"p99":3545.699999999999,"min":953.0029296875,"max":3669,"num":7,"sum":11840.0068359375,"values":[1308,953.0029296875,1393,1469.00390625,3669,1614,1434]},"tts":{"p50":195.5,"p90":238.9,"p95":242.95,"p99":246.19,"min":134,"max":247,"num":10,"sum":1935,"values":[203,142,207,178,187,188,238,211,134,247]},"asr":{"p50":196,"p90":335,"p95":347,"p99":356.59999999999997,"min":88,"max":359,"num":7,"sum":1518,"values":[359,89,88,292,319,196,175]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":12.5583379},{"product":"platform_tts","unit_price":0.025,"cost":3.425},{"product":"gpt_4_1","unit_price":0.075,"cost":10.275},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":137,"total_duration_unit_price":0.1916667,"combined_cost":27.7583379},"call_analysis":{"call_summary":"The caller, Bob Davalina, requested a quote for new paver installation around a bocce ball court at his home. The agent explained the estimate process and offered to send a secure link for Bob to upload a hand drawing and photos. Bob declined to provide his address at this time but provided his mobile number for follow-up.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Bob Davalina","property_address":"","service_type":"new install","estimate_type":"online estimate","qualified_lead":true,"project_description":"New paver installation to border a bocce ball court at the customer's home."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1390,1370,1393,1477,1504,1504,1508,1541,1625,1717,1758,1807],"average":1549.5,"num_requests":12},"tool_calls":[],"from_number":"anonymous","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780536640812}

2026-06-03T19:39:15-06:00
{"event":"call_started","call":{"call_id":"call_c72d436a9eba1d8cc623fb8143c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780537154955,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537154955}

2026-06-03T19:39:20-06:00
{"event":"call_ended","call":{"call_id":"call_c72d436a9eba1d8cc623fb8143c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780537154955,"end_timestamp":1780537158917,"duration_ms":3962,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.28,"end":0.62482763671875},{"word":"you ","start":0.62482763671875,"end":0.9696552734375},{"word":"for ","start":0.9696552734375,"end":1.314482666015625},{"word":"calling ","start":1.314482666015625,"end":1.659310302734375},{"word":"Instant ","start":1.659310302734375,"end":2.004137939453125},{"word":"Pavers. ","start":1.699880859375,"end":2.044708251953125},{"word":"This ","start":2.044708251953125,"end":2.389535888671875},{"word":"is ","start":2.389535888671875,"end":2.734363525390625},{"word":"Mac ","start":2.734363525390625,"end":3.079191162109375},{"word":"the ","start":3.079191162109375,"end":3.424018798828125},{"word":"Digital ","start":3.424018798828125,"end":3.76884619140625},{"word":"Assistant. ","start":3.464589111328125,"end":3.809416748046875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.28,"end":0.62482763671875},{"word":"you ","start":0.62482763671875,"end":0.9696552734375},{"word":"for ","start":0.9696552734375,"end":1.314482666015625},{"word":"calling ","start":1.314482666015625,"end":1.659310302734375},{"word":"Instant ","start":1.659310302734375,"end":2.004137939453125},{"word":"Pavers. ","start":1.699880859375,"end":2.044708251953125},{"word":"This ","start":2.044708251953125,"end":2.389535888671875},{"word":"is ","start":2.389535888671875,"end":2.734363525390625},{"word":"Mac ","start":2.734363525390625,"end":3.079191162109375},{"word":"the ","start":3.079191162109375,"end":3.424018798828125},{"word":"Digital ","start":3.424018798828125,"end":3.76884619140625},{"word":"Assistant. ","start":3.464589111328125,"end":3.809416748046875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e05a9223414aa26d6956ca7ce6ae94a459b8d1d4a3bb9996a3f46e58974ef348/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e05a9223414aa26d6956ca7ce6ae94a459b8d1d4a3bb9996a3f46e58974ef348/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e05a9223414aa26d6956ca7ce6ae94a459b8d1d4a3bb9996a3f46e58974ef348/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":273,"p90":273,"p95":273,"p99":273,"min":273,"max":273,"num":1,"sum":273,"values":[273]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537158917}

2026-06-03T19:39:20-06:00
{"event":"call_analyzed","call":{"call_id":"call_c72d436a9eba1d8cc623fb8143c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780537154955,"end_timestamp":1780537158917,"duration_ms":3962,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.28,"end":0.62482763671875},{"word":"you ","start":0.62482763671875,"end":0.9696552734375},{"word":"for ","start":0.9696552734375,"end":1.314482666015625},{"word":"calling ","start":1.314482666015625,"end":1.659310302734375},{"word":"Instant ","start":1.659310302734375,"end":2.004137939453125},{"word":"Pavers. ","start":1.699880859375,"end":2.044708251953125},{"word":"This ","start":2.044708251953125,"end":2.389535888671875},{"word":"is ","start":2.389535888671875,"end":2.734363525390625},{"word":"Mac ","start":2.734363525390625,"end":3.079191162109375},{"word":"the ","start":3.079191162109375,"end":3.424018798828125},{"word":"Digital ","start":3.424018798828125,"end":3.76884619140625},{"word":"Assistant. ","start":3.464589111328125,"end":3.809416748046875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.28,"end":0.62482763671875},{"word":"you ","start":0.62482763671875,"end":0.9696552734375},{"word":"for ","start":0.9696552734375,"end":1.314482666015625},{"word":"calling ","start":1.314482666015625,"end":1.659310302734375},{"word":"Instant ","start":1.659310302734375,"end":2.004137939453125},{"word":"Pavers. ","start":1.699880859375,"end":2.044708251953125},{"word":"This ","start":2.044708251953125,"end":2.389535888671875},{"word":"is ","start":2.389535888671875,"end":2.734363525390625},{"word":"Mac ","start":2.734363525390625,"end":3.079191162109375},{"word":"the ","start":3.079191162109375,"end":3.424018798828125},{"word":"Digital ","start":3.424018798828125,"end":3.76884619140625},{"word":"Assistant. ","start":3.464589111328125,"end":3.809416748046875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e05a9223414aa26d6956ca7ce6ae94a459b8d1d4a3bb9996a3f46e58974ef348/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e05a9223414aa26d6956ca7ce6ae94a459b8d1d4a3bb9996a3f46e58974ef348/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e05a9223414aa26d6956ca7ce6ae94a459b8d1d4a3bb9996a3f46e58974ef348/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":273,"p90":273,"p95":273,"p99":273,"min":273,"max":273,"num":1,"sum":273,"values":[273]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"call_analysis":{"call_summary":"The call was very brief, with the agent greeting the caller, but the user hung up almost immediately without engaging in conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537160417}

2026-06-03T19:42:36-06:00
{"event":"call_started","call":{"call_id":"call_b3eec3838445ca97a97876de587","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780537355892,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537355892}

2026-06-03T19:42:38-06:00
{"event":"call_ended","call":{"call_id":"call_b3eec3838445ca97a97876de587","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780537355892,"end_timestamp":1780537357773,"duration_ms":1881,"transcript":"Agent: Thank you for calling \n","transcript_object":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.274,"end":0.61882763671875},{"word":"you ","start":0.61882763671875,"end":0.9636552734375},{"word":"for ","start":0.9636552734375,"end":1.308482666015625},{"word":"calling ","start":1.308482666015625,"end":1.653310302734375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.274,"end":0.61882763671875},{"word":"you ","start":0.61882763671875,"end":0.9636552734375},{"word":"for ","start":0.9636552734375,"end":1.308482666015625},{"word":"calling ","start":1.308482666015625,"end":1.653310302734375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/79a19920e5bd6bd4308afd769bb319b0049371432980ec3d22ca0a3e572487fb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/79a19920e5bd6bd4308afd769bb319b0049371432980ec3d22ca0a3e572487fb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/79a19920e5bd6bd4308afd769bb319b0049371432980ec3d22ca0a3e572487fb/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":271,"p90":271,"p95":271,"p99":271,"min":271,"max":271,"num":1,"sum":271,"values":[271]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537357773}

2026-06-03T19:42:39-06:00
{"event":"call_analyzed","call":{"call_id":"call_b3eec3838445ca97a97876de587","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780537355892,"end_timestamp":1780537357773,"duration_ms":1881,"transcript":"Agent: Thank you for calling \n","transcript_object":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.274,"end":0.61882763671875},{"word":"you ","start":0.61882763671875,"end":0.9636552734375},{"word":"for ","start":0.9636552734375,"end":1.308482666015625},{"word":"calling ","start":1.308482666015625,"end":1.653310302734375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling ","words":[{"word":"Thank ","start":0.274,"end":0.61882763671875},{"word":"you ","start":0.61882763671875,"end":0.9636552734375},{"word":"for ","start":0.9636552734375,"end":1.308482666015625},{"word":"calling ","start":1.308482666015625,"end":1.653310302734375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/79a19920e5bd6bd4308afd769bb319b0049371432980ec3d22ca0a3e572487fb/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/79a19920e5bd6bd4308afd769bb319b0049371432980ec3d22ca0a3e572487fb/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/79a19920e5bd6bd4308afd769bb319b0049371432980ec3d22ca0a3e572487fb/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":271,"p90":271,"p95":271,"p99":271,"min":271,"max":271,"num":1,"sum":271,"values":[271]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.1833334},{"product":"platform_tts","unit_price":0.025,"cost":0.05},{"product":"gpt_4_1","unit_price":0.075,"cost":0.15},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":2,"total_duration_unit_price":0.1916667,"combined_cost":1.8833334},"call_analysis":{"call_summary":"The call was disconnected almost immediately after the agent answered, with no conversation taking place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537358967}

2026-06-03T19:44:33-06:00
{"event":"call_started","call":{"call_id":"call_c357b754102aafd06256ef62f44","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780537472998,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537472998}

2026-06-03T19:45:50-06:00
{"event":"call_analyzed","call":{"call_id":"call_c357b754102aafd06256ef62f44","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780537472998,"end_timestamp":1780537547766,"duration_ms":74768,"transcript":"Agent: Thank you for calling Instant Pavers. This \nUser: Hey, Mac. \nAgent: is Mac the \nUser: I need a I need a quick quote. I'll send you the photos. Just text me a link to this number. It's for a paver repair for a driveway. \nUser: The pavers are sunken in. \nUser: And they're near the road. \nUser: My address is one eight seven Murder Road, and my name is Vincenzo. \nAgent: Thanks, Vincenzo. I can send you a secure link by text so you can upload photos of the sunken pavers on your driveway. The more clear photos you provide—especially from different angles—the more accurate your estimate will be. If you can, include a tape measure or something for size reference in a few shots.\nJust to confirm, is this the best number to send the upload link to? And is there a particular timeline you’re hoping to have the repairs done by?\nUser: Yes. Send it to this number. I need it done ASAP. \nAgent: Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625},{"word":"calling ","start":1.234482666015625,"end":1.579310302734375},{"word":"Instant ","start":1.579310302734375,"end":1.924137939453125},{"word":"Pavers. ","start":1.736005859375,"end":2.080833251953125},{"word":"This ","start":2.080833251953125,"end":2.425660888671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.6429999,"end":3.043},{"word":"Mac. ","start":3.043,"end":3.283}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.425660888671875,"end":2.770488525390625},{"word":"Mac ","start":2.770488525390625,"end":3.115316162109375},{"word":"the ","start":3.115316162109375,"end":3.460143798828125}],"metadata":{"response_id":0}},{"role":"user","content":"I need a I need a quick quote. I'll send you the photos. Just text me a link to this number. It's for a paver repair for a driveway. ","words":[{"word":"I ","start":3.503,"end":3.823},{"word":"need ","start":3.823,"end":3.983},{"word":"a ","start":3.983,"end":4.223},{"word":"I ","start":4.333,"end":4.7330000000000005},{"word":"need ","start":4.7330000000000005,"end":4.973},{"word":"a ","start":4.973,"end":5.133},{"word":"quick ","start":5.133,"end":5.5329997},{"word":"quote. ","start":5.5329997,"end":6.093},{"word":"I'll ","start":6.093,"end":6.333},{"word":"send ","start":6.333,"end":6.5729997000000004},{"word":"you ","start":6.5729997000000004,"end":6.7330000000000005},{"word":"the ","start":6.7330000000000005,"end":6.9730003},{"word":"photos. ","start":6.9730003,"end":7.373},{"word":"Just ","start":7.853,"end":8.173},{"word":"text ","start":8.173,"end":8.493},{"word":"me ","start":8.493,"end":8.653},{"word":"a ","start":8.653,"end":8.812999},{"word":"link ","start":8.812999,"end":9.053},{"word":"to ","start":9.053,"end":9.213000000000001},{"word":"this ","start":9.213000000000001,"end":9.533},{"word":"number. ","start":9.533,"end":9.772999500000001},{"word":"It's ","start":10.263,"end":10.663001},{"word":"for ","start":10.663001,"end":10.823001},{"word":"a ","start":10.823001,"end":10.9830005},{"word":"paver ","start":10.9830005,"end":11.383000000000001},{"word":"repair ","start":11.383000000000001,"end":11.943001},{"word":"for ","start":11.943001,"end":12.183},{"word":"a ","start":12.183,"end":12.423},{"word":"driveway. ","start":12.423,"end":12.9830005}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":13.743,"end":14.063},{"word":"pavers ","start":14.063,"end":14.543},{"word":"are ","start":14.543,"end":14.783},{"word":"sunken ","start":14.783,"end":15.263},{"word":"in. ","start":15.263,"end":15.503}]},{"role":"user","content":"And they're near the road. ","words":[{"word":"And ","start":16.553,"end":16.872999},{"word":"they're ","start":16.872999,"end":17.193},{"word":"near ","start":17.193,"end":17.513},{"word":"the ","start":17.513,"end":17.753},{"word":"road. ","start":18.573,"end":18.893}]},{"role":"user","content":"My address is one eight seven Murder Road, and my name is Vincenzo. ","words":[{"word":"My ","start":20.233,"end":20.713001},{"word":"address ","start":20.713001,"end":21.273},{"word":"is ","start":21.273,"end":21.673000000000002},{"word":"one ","start":21.673000000000002,"end":21.993},{"word":"eight ","start":21.993,"end":22.313001},{"word":"seven ","start":22.313001,"end":22.633001},{"word":"Murder ","start":23.413,"end":23.893},{"word":"Road, ","start":23.893,"end":24.453},{"word":"and ","start":25.673000000000002,"end":25.993002},{"word":"my ","start":25.993002,"end":26.473001},{"word":"name ","start":26.473001,"end":27.033},{"word":"is ","start":27.033,"end":27.673000000000002},{"word":"Vincenzo. ","start":27.753,"end":28.473001}]},{"role":"agent","content":"Thanks, Vincenzo. I can send you a secure link by text so you can upload photos of the sunken pavers on your driveway. The more clear photos you provide—especially from different angles—the more accurate your estimate will be. If you can, include a tape measure or something for size reference in a few shots.\nJust to confirm, is this the best number to send the upload link to? And is there a particular timeline you’re hoping to have the repairs done by?","words":[{"word":"Thanks, ","start":29.676,"end":30.02082763671875},{"word":"Vincenzo.","start":30.02082763671875,"end":30.3656552734375},{"word":" I ","start":30.697666748046874,"end":31.042494140625},{"word":"can ","start":31.042494140625,"end":31.38732177734375},{"word":"send ","start":31.38732177734375,"end":31.7321494140625},{"word":"you ","start":31.7321494140625,"end":32.07697705078125},{"word":"a ","start":32.07697705078125,"end":32.4218046875},{"word":"secure ","start":32.4218046875,"end":32.766632080078125},{"word":"link ","start":32.766632080078125,"end":33.11145971679687},{"word":"by ","start":33.11145971679687,"end":33.45628735351563},{"word":"text ","start":33.45628735351563,"end":33.801114990234375},{"word":"so ","start":33.801114990234375,"end":34.14594262695312},{"word":"you ","start":34.14594262695312,"end":34.49077001953125},{"word":"can ","start":34.49077001953125,"end":34.83559765625},{"word":"upload ","start":34.83559765625,"end":35.18042529296875},{"word":"photos ","start":35.18042529296875,"end":35.5252529296875},{"word":"of ","start":35.48446411132812,"end":35.82929174804688},{"word":"the ","start":35.48446411132812,"end":35.82929174804688},{"word":"sunken ","start":35.48446411132812,"end":35.82929174804688},{"word":"pavers ","start":35.48446411132812,"end":35.82929174804688},{"word":"on ","start":35.48446411132812,"end":35.82929174804688},{"word":"your ","start":35.48446411132812,"end":35.82929174804688},{"word":"driveway. ","start":35.48446411132812,"end":35.82929174804688},{"word":"The ","start":35.82929174804688,"end":36.174119140625},{"word":"more ","start":36.174119140625,"end":36.51894677734375},{"word":"clear ","start":36.51894677734375,"end":36.8637744140625},{"word":"photos ","start":36.8637744140625,"end":37.20860205078125},{"word":"you ","start":37.20860205078125,"end":37.5534296875},{"word":"provide—especially ","start":37.5534296875,"end":37.898257080078125},{"word":"from ","start":37.898257080078125,"end":38.24308471679687},{"word":"different ","start":38.24308471679687,"end":38.58791235351563},{"word":"angles—the ","start":38.58791235351563,"end":38.932739990234374},{"word":"more ","start":38.932739990234374,"end":39.27756762695312},{"word":"accurate ","start":39.27756762695312,"end":39.62239501953125},{"word":"your ","start":39.62239501953125,"end":39.96722265625},{"word":"estimate ","start":39.84983911132812,"end":40.19466674804688},{"word":"will ","start":39.84983911132812,"end":40.19466674804688},{"word":"be. ","start":39.84983911132812,"end":40.19466674804688},{"word":"If ","start":40.19466674804688,"end":40.539494140625},{"word":"you ","start":40.539494140625,"end":40.88432177734375},{"word":"can, ","start":40.88432177734375,"end":41.2291494140625},{"word":"include ","start":41.2291494140625,"end":41.57397705078125},{"word":"a ","start":41.57397705078125,"end":41.9188046875},{"word":"tape ","start":41.9188046875,"end":42.263632080078125},{"word":"measure ","start":42.263632080078125,"end":42.60845971679687},{"word":"or ","start":42.60845971679687,"end":42.95328735351563},{"word":"something ","start":42.95328735351563,"end":43.298114990234374},{"word":"for ","start":43.298114990234374,"end":43.64294262695312},{"word":"size ","start":43.64294262695312,"end":43.98777001953125},{"word":"reference ","start":43.98777001953125,"end":44.33259765625},{"word":"in ","start":44.33259765625,"end":44.67742529296875},{"word":"a ","start":44.67742529296875,"end":45.0222529296875},{"word":"few ","start":44.935005859375,"end":45.27983325195312},{"word":"shots.","start":44.935005859375,"end":45.27983325195312},{"word":"\nJust ","start":45.27983325195312,"end":45.624660888671876},{"word":"to ","start":45.624660888671876,"end":45.969488525390624},{"word":"confirm, ","start":45.969488525390624,"end":46.31431616210938},{"word":"is ","start":46.31431616210938,"end":46.659143798828126},{"word":"this ","start":46.659143798828126,"end":47.00397119140625},{"word":"the ","start":47.00397119140625,"end":47.348798828125},{"word":"best ","start":47.348798828125,"end":47.69362646484375},{"word":"number ","start":47.69362646484375,"end":48.0384541015625},{"word":"to ","start":48.0384541015625,"end":48.383281494140626},{"word":"send ","start":48.383281494140626,"end":48.72810913085937},{"word":"the ","start":48.72810913085937,"end":49.07293676757813},{"word":"upload ","start":48.85917236328125,"end":49.204},{"word":"link ","start":48.85917236328125,"end":49.204},{"word":"to? ","start":48.85917236328125,"end":49.204},{"word":"And ","start":49.204,"end":49.54882763671875},{"word":"is ","start":49.54882763671875,"end":49.8936552734375},{"word":"there ","start":49.8936552734375,"end":50.23848266601563},{"word":"a ","start":50.23848266601563,"end":50.583310302734375},{"word":"particular ","start":50.583310302734375,"end":50.92813793945312},{"word":"timeline ","start":50.92813793945312,"end":51.27296557617188},{"word":"you’re ","start":51.27296557617188,"end":51.617793212890625},{"word":"hoping ","start":51.617793212890625,"end":51.96262060546875},{"word":"to ","start":51.96262060546875,"end":52.3074482421875},{"word":"have ","start":52.3074482421875,"end":52.65227587890625},{"word":"the ","start":52.65227587890625,"end":52.997103515625},{"word":"repairs ","start":52.853005859375,"end":53.19783325195313},{"word":"done ","start":52.853005859375,"end":53.19783325195313},{"word":"by?","start":52.853005859375,"end":53.19783325195313}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. Send it to this number. I need it done ASAP. ","words":[{"word":"Yes. ","start":54.353002000000004,"end":54.833},{"word":"Send ","start":54.833,"end":55.153},{"word":"it ","start":55.153,"end":55.313},{"word":"to ","start":55.313,"end":55.473},{"word":"this ","start":55.473,"end":55.713003},{"word":"number. ","start":55.713003,"end":56.113},{"word":"I ","start":56.113,"end":56.273},{"word":"need ","start":56.273,"end":56.433},{"word":"it ","start":56.433,"end":56.593},{"word":"done ","start":56.593,"end":56.833},{"word":"ASAP. ","start":56.833,"end":57.233003000000004}]},{"role":"agent","content":"Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":58.864,"end":59.20882763671875},{"word":"Vincenzo. ","start":59.20882763671875,"end":59.5536552734375},{"word":"You'll ","start":59.88566674804687,"end":60.230494140625},{"word":"get ","start":60.230494140625,"end":60.57532177734375},{"word":"a ","start":60.57532177734375,"end":60.9201494140625},{"word":"text ","start":60.9201494140625,"end":61.26497705078125},{"word":"message ","start":61.26497705078125,"end":61.6098046875},{"word":"shortly ","start":61.6098046875,"end":61.95463208007813},{"word":"with ","start":61.95463208007813,"end":62.299459716796875},{"word":"a ","start":62.299459716796875,"end":62.64428735351562},{"word":"secure ","start":62.64428735351562,"end":62.98911499023438},{"word":"link ","start":62.98911499023438,"end":63.333942626953124},{"word":"to ","start":63.333942626953124,"end":63.67877001953125},{"word":"upload ","start":63.67877001953125,"end":64.02359765625},{"word":"your ","start":63.72042236328125,"end":64.06525},{"word":"driveway ","start":63.72042236328125,"end":64.06525},{"word":"photos. ","start":63.72042236328125,"end":64.06525},{"word":"Please ","start":64.06525,"end":64.41007763671875},{"word":"include ","start":64.41007763671875,"end":64.7549052734375},{"word":"several ","start":64.7549052734375,"end":65.09973266601563},{"word":"clear ","start":65.09973266601563,"end":65.44456030273437},{"word":"pictures ","start":65.44456030273437,"end":65.78938793945312},{"word":"from ","start":65.78938793945312,"end":66.13421557617187},{"word":"different ","start":66.13421557617187,"end":66.47904321289063},{"word":"angles, ","start":66.47904321289063,"end":66.82387060546876},{"word":"and ","start":66.82387060546876,"end":67.1686982421875},{"word":"if ","start":67.1686982421875,"end":67.51352587890625},{"word":"possible, ","start":67.51352587890625,"end":67.858353515625},{"word":"add ","start":67.858353515625,"end":68.20318115234375},{"word":"a ","start":68.20318115234375,"end":68.54800854492187},{"word":"tape ","start":68.54800854492187,"end":68.89283618164062},{"word":"measure ","start":68.89283618164062,"end":69.23766381835938},{"word":"or ","start":69.23766381835938,"end":69.58249145507813},{"word":"something ","start":69.58249145507813,"end":69.92731884765625},{"word":"for ","start":69.67633911132812,"end":70.02116674804688},{"word":"size ","start":69.67633911132812,"end":70.02116674804688},{"word":"reference. ","start":69.67633911132812,"end":70.02116674804688},{"word":"A ","start":70.02116674804688,"end":70.365994140625},{"word":"member ","start":70.365994140625,"end":70.71082177734375},{"word":"of ","start":70.71082177734375,"end":71.0556494140625},{"word":"the ","start":71.0556494140625,"end":71.40047705078125},{"word":"Instant ","start":71.40047705078125,"end":71.7453046875},{"word":"Pavers ","start":71.7453046875,"end":72.09013208007812},{"word":"team ","start":72.09013208007812,"end":72.43495971679687},{"word":"will ","start":72.43495971679687,"end":72.77978735351563},{"word":"review ","start":72.77978735351563,"end":73.12461499023438},{"word":"your ","start":73.12461499023438,"end":73.46944262695312},{"word":"information ","start":73.46944262695312,"end":73.81427001953125},{"word":"and ","start":73.67017236328125,"end":74.015},{"word":"follow ","start":73.67017236328125,"end":74.015},{"word":"up ","start":73.67017236328125,"end":74.015},{"word":"with ","start":73.67017236328125,"end":74.015},{"word":"you ","start":73.67017236328125,"end":74.015},{"word":"soon. ","start":73.67017236328125,"end":74.015},{"word":"Have ","start":74.015,"end":74.35982763671875},{"word":"a ","start":74.35982763671875,"end":74.7046552734375},{"word":"great ","start":74.390005859375,"end":74.73483325195312},{"word":"day!","start":74.390005859375,"end":74.73483325195312}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625},{"word":"calling ","start":1.234482666015625,"end":1.579310302734375},{"word":"Instant ","start":1.579310302734375,"end":1.924137939453125},{"word":"Pavers. ","start":1.736005859375,"end":2.080833251953125},{"word":"This ","start":2.080833251953125,"end":2.425660888671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.6429999,"end":3.043},{"word":"Mac. ","start":3.043,"end":3.283}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.425660888671875,"end":2.770488525390625},{"word":"Mac ","start":2.770488525390625,"end":3.115316162109375},{"word":"the ","start":3.115316162109375,"end":3.460143798828125}],"metadata":{"response_id":0}},{"role":"user","content":"I need a I need a quick quote. I'll send you the photos. Just text me a link to this number. It's for a paver repair for a driveway. ","words":[{"word":"I ","start":3.503,"end":3.823},{"word":"need ","start":3.823,"end":3.983},{"word":"a ","start":3.983,"end":4.223},{"word":"I ","start":4.333,"end":4.7330000000000005},{"word":"need ","start":4.7330000000000005,"end":4.973},{"word":"a ","start":4.973,"end":5.133},{"word":"quick ","start":5.133,"end":5.5329997},{"word":"quote. ","start":5.5329997,"end":6.093},{"word":"I'll ","start":6.093,"end":6.333},{"word":"send ","start":6.333,"end":6.5729997000000004},{"word":"you ","start":6.5729997000000004,"end":6.7330000000000005},{"word":"the ","start":6.7330000000000005,"end":6.9730003},{"word":"photos. ","start":6.9730003,"end":7.373},{"word":"Just ","start":7.853,"end":8.173},{"word":"text ","start":8.173,"end":8.493},{"word":"me ","start":8.493,"end":8.653},{"word":"a ","start":8.653,"end":8.812999},{"word":"link ","start":8.812999,"end":9.053},{"word":"to ","start":9.053,"end":9.213000000000001},{"word":"this ","start":9.213000000000001,"end":9.533},{"word":"number. ","start":9.533,"end":9.772999500000001},{"word":"It's ","start":10.263,"end":10.663001},{"word":"for ","start":10.663001,"end":10.823001},{"word":"a ","start":10.823001,"end":10.9830005},{"word":"paver ","start":10.9830005,"end":11.383000000000001},{"word":"repair ","start":11.383000000000001,"end":11.943001},{"word":"for ","start":11.943001,"end":12.183},{"word":"a ","start":12.183,"end":12.423},{"word":"driveway. ","start":12.423,"end":12.9830005}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":13.743,"end":14.063},{"word":"pavers ","start":14.063,"end":14.543},{"word":"are ","start":14.543,"end":14.783},{"word":"sunken ","start":14.783,"end":15.263},{"word":"in. ","start":15.263,"end":15.503}]},{"role":"user","content":"And they're near the road. ","words":[{"word":"And ","start":16.553,"end":16.872999},{"word":"they're ","start":16.872999,"end":17.193},{"word":"near ","start":17.193,"end":17.513},{"word":"the ","start":17.513,"end":17.753},{"word":"road. ","start":18.573,"end":18.893}]},{"role":"user","content":"My address is one eight seven Murder Road, and my name is Vincenzo. ","words":[{"word":"My ","start":20.233,"end":20.713001},{"word":"address ","start":20.713001,"end":21.273},{"word":"is ","start":21.273,"end":21.673000000000002},{"word":"one ","start":21.673000000000002,"end":21.993},{"word":"eight ","start":21.993,"end":22.313001},{"word":"seven ","start":22.313001,"end":22.633001},{"word":"Murder ","start":23.413,"end":23.893},{"word":"Road, ","start":23.893,"end":24.453},{"word":"and ","start":25.673000000000002,"end":25.993002},{"word":"my ","start":25.993002,"end":26.473001},{"word":"name ","start":26.473001,"end":27.033},{"word":"is ","start":27.033,"end":27.673000000000002},{"word":"Vincenzo. ","start":27.753,"end":28.473001}]},{"role":"agent","content":"Thanks, Vincenzo. I can send you a secure link by text so you can upload photos of the sunken pavers on your driveway. The more clear photos you provide—especially from different angles—the more accurate your estimate will be. If you can, include a tape measure or something for size reference in a few shots.\nJust to confirm, is this the best number to send the upload link to? And is there a particular timeline you’re hoping to have the repairs done by?","words":[{"word":"Thanks, ","start":29.676,"end":30.02082763671875},{"word":"Vincenzo.","start":30.02082763671875,"end":30.3656552734375},{"word":" I ","start":30.697666748046874,"end":31.042494140625},{"word":"can ","start":31.042494140625,"end":31.38732177734375},{"word":"send ","start":31.38732177734375,"end":31.7321494140625},{"word":"you ","start":31.7321494140625,"end":32.07697705078125},{"word":"a ","start":32.07697705078125,"end":32.4218046875},{"word":"secure ","start":32.4218046875,"end":32.766632080078125},{"word":"link ","start":32.766632080078125,"end":33.11145971679687},{"word":"by ","start":33.11145971679687,"end":33.45628735351563},{"word":"text ","start":33.45628735351563,"end":33.801114990234375},{"word":"so ","start":33.801114990234375,"end":34.14594262695312},{"word":"you ","start":34.14594262695312,"end":34.49077001953125},{"word":"can ","start":34.49077001953125,"end":34.83559765625},{"word":"upload ","start":34.83559765625,"end":35.18042529296875},{"word":"photos ","start":35.18042529296875,"end":35.5252529296875},{"word":"of ","start":35.48446411132812,"end":35.82929174804688},{"word":"the ","start":35.48446411132812,"end":35.82929174804688},{"word":"sunken ","start":35.48446411132812,"end":35.82929174804688},{"word":"pavers ","start":35.48446411132812,"end":35.82929174804688},{"word":"on ","start":35.48446411132812,"end":35.82929174804688},{"word":"your ","start":35.48446411132812,"end":35.82929174804688},{"word":"driveway. ","start":35.48446411132812,"end":35.82929174804688},{"word":"The ","start":35.82929174804688,"end":36.174119140625},{"word":"more ","start":36.174119140625,"end":36.51894677734375},{"word":"clear ","start":36.51894677734375,"end":36.8637744140625},{"word":"photos ","start":36.8637744140625,"end":37.20860205078125},{"word":"you ","start":37.20860205078125,"end":37.5534296875},{"word":"provide—especially ","start":37.5534296875,"end":37.898257080078125},{"word":"from ","start":37.898257080078125,"end":38.24308471679687},{"word":"different ","start":38.24308471679687,"end":38.58791235351563},{"word":"angles—the ","start":38.58791235351563,"end":38.932739990234374},{"word":"more ","start":38.932739990234374,"end":39.27756762695312},{"word":"accurate ","start":39.27756762695312,"end":39.62239501953125},{"word":"your ","start":39.62239501953125,"end":39.96722265625},{"word":"estimate ","start":39.84983911132812,"end":40.19466674804688},{"word":"will ","start":39.84983911132812,"end":40.19466674804688},{"word":"be. ","start":39.84983911132812,"end":40.19466674804688},{"word":"If ","start":40.19466674804688,"end":40.539494140625},{"word":"you ","start":40.539494140625,"end":40.88432177734375},{"word":"can, ","start":40.88432177734375,"end":41.2291494140625},{"word":"include ","start":41.2291494140625,"end":41.57397705078125},{"word":"a ","start":41.57397705078125,"end":41.9188046875},{"word":"tape ","start":41.9188046875,"end":42.263632080078125},{"word":"measure ","start":42.263632080078125,"end":42.60845971679687},{"word":"or ","start":42.60845971679687,"end":42.95328735351563},{"word":"something ","start":42.95328735351563,"end":43.298114990234374},{"word":"for ","start":43.298114990234374,"end":43.64294262695312},{"word":"size ","start":43.64294262695312,"end":43.98777001953125},{"word":"reference ","start":43.98777001953125,"end":44.33259765625},{"word":"in ","start":44.33259765625,"end":44.67742529296875},{"word":"a ","start":44.67742529296875,"end":45.0222529296875},{"word":"few ","start":44.935005859375,"end":45.27983325195312},{"word":"shots.","start":44.935005859375,"end":45.27983325195312},{"word":"\nJust ","start":45.27983325195312,"end":45.624660888671876},{"word":"to ","start":45.624660888671876,"end":45.969488525390624},{"word":"confirm, ","start":45.969488525390624,"end":46.31431616210938},{"word":"is ","start":46.31431616210938,"end":46.659143798828126},{"word":"this ","start":46.659143798828126,"end":47.00397119140625},{"word":"the ","start":47.00397119140625,"end":47.348798828125},{"word":"best ","start":47.348798828125,"end":47.69362646484375},{"word":"number ","start":47.69362646484375,"end":48.0384541015625},{"word":"to ","start":48.0384541015625,"end":48.383281494140626},{"word":"send ","start":48.383281494140626,"end":48.72810913085937},{"word":"the ","start":48.72810913085937,"end":49.07293676757813},{"word":"upload ","start":48.85917236328125,"end":49.204},{"word":"link ","start":48.85917236328125,"end":49.204},{"word":"to? ","start":48.85917236328125,"end":49.204},{"word":"And ","start":49.204,"end":49.54882763671875},{"word":"is ","start":49.54882763671875,"end":49.8936552734375},{"word":"there ","start":49.8936552734375,"end":50.23848266601563},{"word":"a ","start":50.23848266601563,"end":50.583310302734375},{"word":"particular ","start":50.583310302734375,"end":50.92813793945312},{"word":"timeline ","start":50.92813793945312,"end":51.27296557617188},{"word":"you’re ","start":51.27296557617188,"end":51.617793212890625},{"word":"hoping ","start":51.617793212890625,"end":51.96262060546875},{"word":"to ","start":51.96262060546875,"end":52.3074482421875},{"word":"have ","start":52.3074482421875,"end":52.65227587890625},{"word":"the ","start":52.65227587890625,"end":52.997103515625},{"word":"repairs ","start":52.853005859375,"end":53.19783325195313},{"word":"done ","start":52.853005859375,"end":53.19783325195313},{"word":"by?","start":52.853005859375,"end":53.19783325195313}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. Send it to this number. I need it done ASAP. ","words":[{"word":"Yes. ","start":54.353002000000004,"end":54.833},{"word":"Send ","start":54.833,"end":55.153},{"word":"it ","start":55.153,"end":55.313},{"word":"to ","start":55.313,"end":55.473},{"word":"this ","start":55.473,"end":55.713003},{"word":"number. ","start":55.713003,"end":56.113},{"word":"I ","start":56.113,"end":56.273},{"word":"need ","start":56.273,"end":56.433},{"word":"it ","start":56.433,"end":56.593},{"word":"done ","start":56.593,"end":56.833},{"word":"ASAP. ","start":56.833,"end":57.233003000000004}]},{"role":"agent","content":"Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":58.864,"end":59.20882763671875},{"word":"Vincenzo. ","start":59.20882763671875,"end":59.5536552734375},{"word":"You'll ","start":59.88566674804687,"end":60.230494140625},{"word":"get ","start":60.230494140625,"end":60.57532177734375},{"word":"a ","start":60.57532177734375,"end":60.9201494140625},{"word":"text ","start":60.9201494140625,"end":61.26497705078125},{"word":"message ","start":61.26497705078125,"end":61.6098046875},{"word":"shortly ","start":61.6098046875,"end":61.95463208007813},{"word":"with ","start":61.95463208007813,"end":62.299459716796875},{"word":"a ","start":62.299459716796875,"end":62.64428735351562},{"word":"secure ","start":62.64428735351562,"end":62.98911499023438},{"word":"link ","start":62.98911499023438,"end":63.333942626953124},{"word":"to ","start":63.333942626953124,"end":63.67877001953125},{"word":"upload ","start":63.67877001953125,"end":64.02359765625},{"word":"your ","start":63.72042236328125,"end":64.06525},{"word":"driveway ","start":63.72042236328125,"end":64.06525},{"word":"photos. ","start":63.72042236328125,"end":64.06525},{"word":"Please ","start":64.06525,"end":64.41007763671875},{"word":"include ","start":64.41007763671875,"end":64.7549052734375},{"word":"several ","start":64.7549052734375,"end":65.09973266601563},{"word":"clear ","start":65.09973266601563,"end":65.44456030273437},{"word":"pictures ","start":65.44456030273437,"end":65.78938793945312},{"word":"from ","start":65.78938793945312,"end":66.13421557617187},{"word":"different ","start":66.13421557617187,"end":66.47904321289063},{"word":"angles, ","start":66.47904321289063,"end":66.82387060546876},{"word":"and ","start":66.82387060546876,"end":67.1686982421875},{"word":"if ","start":67.1686982421875,"end":67.51352587890625},{"word":"possible, ","start":67.51352587890625,"end":67.858353515625},{"word":"add ","start":67.858353515625,"end":68.20318115234375},{"word":"a ","start":68.20318115234375,"end":68.54800854492187},{"word":"tape ","start":68.54800854492187,"end":68.89283618164062},{"word":"measure ","start":68.89283618164062,"end":69.23766381835938},{"word":"or ","start":69.23766381835938,"end":69.58249145507813},{"word":"something ","start":69.58249145507813,"end":69.92731884765625},{"word":"for ","start":69.67633911132812,"end":70.02116674804688},{"word":"size ","start":69.67633911132812,"end":70.02116674804688},{"word":"reference. ","start":69.67633911132812,"end":70.02116674804688},{"word":"A ","start":70.02116674804688,"end":70.365994140625},{"word":"member ","start":70.365994140625,"end":70.71082177734375},{"word":"of ","start":70.71082177734375,"end":71.0556494140625},{"word":"the ","start":71.0556494140625,"end":71.40047705078125},{"word":"Instant ","start":71.40047705078125,"end":71.7453046875},{"word":"Pavers ","start":71.7453046875,"end":72.09013208007812},{"word":"team ","start":72.09013208007812,"end":72.43495971679687},{"word":"will ","start":72.43495971679687,"end":72.77978735351563},{"word":"review ","start":72.77978735351563,"end":73.12461499023438},{"word":"your ","start":73.12461499023438,"end":73.46944262695312},{"word":"information ","start":73.46944262695312,"end":73.81427001953125},{"word":"and ","start":73.67017236328125,"end":74.015},{"word":"follow ","start":73.67017236328125,"end":74.015},{"word":"up ","start":73.67017236328125,"end":74.015},{"word":"with ","start":73.67017236328125,"end":74.015},{"word":"you ","start":73.67017236328125,"end":74.015},{"word":"soon. ","start":73.67017236328125,"end":74.015},{"word":"Have ","start":74.015,"end":74.35982763671875},{"word":"a ","start":74.35982763671875,"end":74.7046552734375},{"word":"great ","start":74.390005859375,"end":74.73483325195312},{"word":"day!","start":74.390005859375,"end":74.73483325195312}],"metadata":{"response_id":9}},{"role":"tool_call_invocation","tool_call_id":"547e8813657b712b","name":"end_call","arguments":"{\"execution_message\":\"Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!\"}","time_sec":74.763,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f9e6fc8c9571383e14035078ff8651029e7db21b68d31e4ea6e1f63474039c94/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f9e6fc8c9571383e14035078ff8651029e7db21b68d31e4ea6e1f63474039c94/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f9e6fc8c9571383e14035078ff8651029e7db21b68d31e4ea6e1f63474039c94/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":984.5,"p90":1189,"p95":1238,"p99":1277.2,"min":2,"max":1287,"num":8,"sum":6881,"values":[2,557,1118,1034,935,1147,801,1287]},"e2e":{"p50":1465,"p90":1597.79765625,"p95":1614.39736328125,"p99":1627.67712890625,"min":1202.9990234375,"max":1630.9970703125,"num":3,"sum":4298.99609375,"values":[1465,1202.9990234375,1630.9970703125]},"tts":{"p50":194.5,"p90":303.99999999999994,"p95":387.9999999999999,"p99":455.19999999999993,"min":149,"max":472,"num":8,"sum":1747,"values":[196,156,232,472,149,195,194,153]},"asr":{"p50":179,"p90":187,"p95":188,"p99":188.8,"min":89,"max":189,"num":3,"sum":457,"values":[89,189,179]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":6.8750025},{"product":"platform_tts","unit_price":0.025,"cost":1.875},{"product":"gpt_4_1","unit_price":0.075,"cost":5.625},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":75,"total_duration_unit_price":0.1916667,"combined_cost":15.8750025},"call_analysis":{"call_summary":"The caller, Vincenzo, requested a quick quote for a paver repair on his driveway, mentioning that the pavers are sunken near the road. The agent confirmed the process for submitting photos and will send a secure link via text for Vincenzo to upload images for an online estimate.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Vincenzo","property_address":"187 Murder Road","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of sunken pavers on the driveway near the road."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1384,1393,1399,1408,1394,1405,1414,1463,1584],"average":1427.111111111111,"num_requests":9},"tool_calls":[{"tool_call_id":"547e8813657b712b","name":"end_call","type":"end_call","start_time_sec":74.763}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537549918}

2026-06-03T19:45:50-06:00
{"event":"call_ended","call":{"call_id":"call_c357b754102aafd06256ef62f44","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780537472998,"end_timestamp":1780537547766,"duration_ms":74768,"transcript":"Agent: Thank you for calling Instant Pavers. This \nUser: Hey, Mac. \nAgent: is Mac the \nUser: I need a I need a quick quote. I'll send you the photos. Just text me a link to this number. It's for a paver repair for a driveway. \nUser: The pavers are sunken in. \nUser: And they're near the road. \nUser: My address is one eight seven Murder Road, and my name is Vincenzo. \nAgent: Thanks, Vincenzo. I can send you a secure link by text so you can upload photos of the sunken pavers on your driveway. The more clear photos you provide—especially from different angles—the more accurate your estimate will be. If you can, include a tape measure or something for size reference in a few shots.\nJust to confirm, is this the best number to send the upload link to? And is there a particular timeline you’re hoping to have the repairs done by?\nUser: Yes. Send it to this number. I need it done ASAP. \nAgent: Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625},{"word":"calling ","start":1.234482666015625,"end":1.579310302734375},{"word":"Instant ","start":1.579310302734375,"end":1.924137939453125},{"word":"Pavers. ","start":1.736005859375,"end":2.080833251953125},{"word":"This ","start":2.080833251953125,"end":2.425660888671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.6429999,"end":3.043},{"word":"Mac. ","start":3.043,"end":3.283}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.425660888671875,"end":2.770488525390625},{"word":"Mac ","start":2.770488525390625,"end":3.115316162109375},{"word":"the ","start":3.115316162109375,"end":3.460143798828125}],"metadata":{"response_id":0}},{"role":"user","content":"I need a I need a quick quote. I'll send you the photos. Just text me a link to this number. It's for a paver repair for a driveway. ","words":[{"word":"I ","start":3.503,"end":3.823},{"word":"need ","start":3.823,"end":3.983},{"word":"a ","start":3.983,"end":4.223},{"word":"I ","start":4.333,"end":4.7330000000000005},{"word":"need ","start":4.7330000000000005,"end":4.973},{"word":"a ","start":4.973,"end":5.133},{"word":"quick ","start":5.133,"end":5.5329997},{"word":"quote. ","start":5.5329997,"end":6.093},{"word":"I'll ","start":6.093,"end":6.333},{"word":"send ","start":6.333,"end":6.5729997000000004},{"word":"you ","start":6.5729997000000004,"end":6.7330000000000005},{"word":"the ","start":6.7330000000000005,"end":6.9730003},{"word":"photos. ","start":6.9730003,"end":7.373},{"word":"Just ","start":7.853,"end":8.173},{"word":"text ","start":8.173,"end":8.493},{"word":"me ","start":8.493,"end":8.653},{"word":"a ","start":8.653,"end":8.812999},{"word":"link ","start":8.812999,"end":9.053},{"word":"to ","start":9.053,"end":9.213000000000001},{"word":"this ","start":9.213000000000001,"end":9.533},{"word":"number. ","start":9.533,"end":9.772999500000001},{"word":"It's ","start":10.263,"end":10.663001},{"word":"for ","start":10.663001,"end":10.823001},{"word":"a ","start":10.823001,"end":10.9830005},{"word":"paver ","start":10.9830005,"end":11.383000000000001},{"word":"repair ","start":11.383000000000001,"end":11.943001},{"word":"for ","start":11.943001,"end":12.183},{"word":"a ","start":12.183,"end":12.423},{"word":"driveway. ","start":12.423,"end":12.9830005}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":13.743,"end":14.063},{"word":"pavers ","start":14.063,"end":14.543},{"word":"are ","start":14.543,"end":14.783},{"word":"sunken ","start":14.783,"end":15.263},{"word":"in. ","start":15.263,"end":15.503}]},{"role":"user","content":"And they're near the road. ","words":[{"word":"And ","start":16.553,"end":16.872999},{"word":"they're ","start":16.872999,"end":17.193},{"word":"near ","start":17.193,"end":17.513},{"word":"the ","start":17.513,"end":17.753},{"word":"road. ","start":18.573,"end":18.893}]},{"role":"user","content":"My address is one eight seven Murder Road, and my name is Vincenzo. ","words":[{"word":"My ","start":20.233,"end":20.713001},{"word":"address ","start":20.713001,"end":21.273},{"word":"is ","start":21.273,"end":21.673000000000002},{"word":"one ","start":21.673000000000002,"end":21.993},{"word":"eight ","start":21.993,"end":22.313001},{"word":"seven ","start":22.313001,"end":22.633001},{"word":"Murder ","start":23.413,"end":23.893},{"word":"Road, ","start":23.893,"end":24.453},{"word":"and ","start":25.673000000000002,"end":25.993002},{"word":"my ","start":25.993002,"end":26.473001},{"word":"name ","start":26.473001,"end":27.033},{"word":"is ","start":27.033,"end":27.673000000000002},{"word":"Vincenzo. ","start":27.753,"end":28.473001}]},{"role":"agent","content":"Thanks, Vincenzo. I can send you a secure link by text so you can upload photos of the sunken pavers on your driveway. The more clear photos you provide—especially from different angles—the more accurate your estimate will be. If you can, include a tape measure or something for size reference in a few shots.\nJust to confirm, is this the best number to send the upload link to? And is there a particular timeline you’re hoping to have the repairs done by?","words":[{"word":"Thanks, ","start":29.676,"end":30.02082763671875},{"word":"Vincenzo.","start":30.02082763671875,"end":30.3656552734375},{"word":" I ","start":30.697666748046874,"end":31.042494140625},{"word":"can ","start":31.042494140625,"end":31.38732177734375},{"word":"send ","start":31.38732177734375,"end":31.7321494140625},{"word":"you ","start":31.7321494140625,"end":32.07697705078125},{"word":"a ","start":32.07697705078125,"end":32.4218046875},{"word":"secure ","start":32.4218046875,"end":32.766632080078125},{"word":"link ","start":32.766632080078125,"end":33.11145971679687},{"word":"by ","start":33.11145971679687,"end":33.45628735351563},{"word":"text ","start":33.45628735351563,"end":33.801114990234375},{"word":"so ","start":33.801114990234375,"end":34.14594262695312},{"word":"you ","start":34.14594262695312,"end":34.49077001953125},{"word":"can ","start":34.49077001953125,"end":34.83559765625},{"word":"upload ","start":34.83559765625,"end":35.18042529296875},{"word":"photos ","start":35.18042529296875,"end":35.5252529296875},{"word":"of ","start":35.48446411132812,"end":35.82929174804688},{"word":"the ","start":35.48446411132812,"end":35.82929174804688},{"word":"sunken ","start":35.48446411132812,"end":35.82929174804688},{"word":"pavers ","start":35.48446411132812,"end":35.82929174804688},{"word":"on ","start":35.48446411132812,"end":35.82929174804688},{"word":"your ","start":35.48446411132812,"end":35.82929174804688},{"word":"driveway. ","start":35.48446411132812,"end":35.82929174804688},{"word":"The ","start":35.82929174804688,"end":36.174119140625},{"word":"more ","start":36.174119140625,"end":36.51894677734375},{"word":"clear ","start":36.51894677734375,"end":36.8637744140625},{"word":"photos ","start":36.8637744140625,"end":37.20860205078125},{"word":"you ","start":37.20860205078125,"end":37.5534296875},{"word":"provide—especially ","start":37.5534296875,"end":37.898257080078125},{"word":"from ","start":37.898257080078125,"end":38.24308471679687},{"word":"different ","start":38.24308471679687,"end":38.58791235351563},{"word":"angles—the ","start":38.58791235351563,"end":38.932739990234374},{"word":"more ","start":38.932739990234374,"end":39.27756762695312},{"word":"accurate ","start":39.27756762695312,"end":39.62239501953125},{"word":"your ","start":39.62239501953125,"end":39.96722265625},{"word":"estimate ","start":39.84983911132812,"end":40.19466674804688},{"word":"will ","start":39.84983911132812,"end":40.19466674804688},{"word":"be. ","start":39.84983911132812,"end":40.19466674804688},{"word":"If ","start":40.19466674804688,"end":40.539494140625},{"word":"you ","start":40.539494140625,"end":40.88432177734375},{"word":"can, ","start":40.88432177734375,"end":41.2291494140625},{"word":"include ","start":41.2291494140625,"end":41.57397705078125},{"word":"a ","start":41.57397705078125,"end":41.9188046875},{"word":"tape ","start":41.9188046875,"end":42.263632080078125},{"word":"measure ","start":42.263632080078125,"end":42.60845971679687},{"word":"or ","start":42.60845971679687,"end":42.95328735351563},{"word":"something ","start":42.95328735351563,"end":43.298114990234374},{"word":"for ","start":43.298114990234374,"end":43.64294262695312},{"word":"size ","start":43.64294262695312,"end":43.98777001953125},{"word":"reference ","start":43.98777001953125,"end":44.33259765625},{"word":"in ","start":44.33259765625,"end":44.67742529296875},{"word":"a ","start":44.67742529296875,"end":45.0222529296875},{"word":"few ","start":44.935005859375,"end":45.27983325195312},{"word":"shots.","start":44.935005859375,"end":45.27983325195312},{"word":"\nJust ","start":45.27983325195312,"end":45.624660888671876},{"word":"to ","start":45.624660888671876,"end":45.969488525390624},{"word":"confirm, ","start":45.969488525390624,"end":46.31431616210938},{"word":"is ","start":46.31431616210938,"end":46.659143798828126},{"word":"this ","start":46.659143798828126,"end":47.00397119140625},{"word":"the ","start":47.00397119140625,"end":47.348798828125},{"word":"best ","start":47.348798828125,"end":47.69362646484375},{"word":"number ","start":47.69362646484375,"end":48.0384541015625},{"word":"to ","start":48.0384541015625,"end":48.383281494140626},{"word":"send ","start":48.383281494140626,"end":48.72810913085937},{"word":"the ","start":48.72810913085937,"end":49.07293676757813},{"word":"upload ","start":48.85917236328125,"end":49.204},{"word":"link ","start":48.85917236328125,"end":49.204},{"word":"to? ","start":48.85917236328125,"end":49.204},{"word":"And ","start":49.204,"end":49.54882763671875},{"word":"is ","start":49.54882763671875,"end":49.8936552734375},{"word":"there ","start":49.8936552734375,"end":50.23848266601563},{"word":"a ","start":50.23848266601563,"end":50.583310302734375},{"word":"particular ","start":50.583310302734375,"end":50.92813793945312},{"word":"timeline ","start":50.92813793945312,"end":51.27296557617188},{"word":"you’re ","start":51.27296557617188,"end":51.617793212890625},{"word":"hoping ","start":51.617793212890625,"end":51.96262060546875},{"word":"to ","start":51.96262060546875,"end":52.3074482421875},{"word":"have ","start":52.3074482421875,"end":52.65227587890625},{"word":"the ","start":52.65227587890625,"end":52.997103515625},{"word":"repairs ","start":52.853005859375,"end":53.19783325195313},{"word":"done ","start":52.853005859375,"end":53.19783325195313},{"word":"by?","start":52.853005859375,"end":53.19783325195313}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. Send it to this number. I need it done ASAP. ","words":[{"word":"Yes. ","start":54.353002000000004,"end":54.833},{"word":"Send ","start":54.833,"end":55.153},{"word":"it ","start":55.153,"end":55.313},{"word":"to ","start":55.313,"end":55.473},{"word":"this ","start":55.473,"end":55.713003},{"word":"number. ","start":55.713003,"end":56.113},{"word":"I ","start":56.113,"end":56.273},{"word":"need ","start":56.273,"end":56.433},{"word":"it ","start":56.433,"end":56.593},{"word":"done ","start":56.593,"end":56.833},{"word":"ASAP. ","start":56.833,"end":57.233003000000004}]},{"role":"agent","content":"Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":58.864,"end":59.20882763671875},{"word":"Vincenzo. ","start":59.20882763671875,"end":59.5536552734375},{"word":"You'll ","start":59.88566674804687,"end":60.230494140625},{"word":"get ","start":60.230494140625,"end":60.57532177734375},{"word":"a ","start":60.57532177734375,"end":60.9201494140625},{"word":"text ","start":60.9201494140625,"end":61.26497705078125},{"word":"message ","start":61.26497705078125,"end":61.6098046875},{"word":"shortly ","start":61.6098046875,"end":61.95463208007813},{"word":"with ","start":61.95463208007813,"end":62.299459716796875},{"word":"a ","start":62.299459716796875,"end":62.64428735351562},{"word":"secure ","start":62.64428735351562,"end":62.98911499023438},{"word":"link ","start":62.98911499023438,"end":63.333942626953124},{"word":"to ","start":63.333942626953124,"end":63.67877001953125},{"word":"upload ","start":63.67877001953125,"end":64.02359765625},{"word":"your ","start":63.72042236328125,"end":64.06525},{"word":"driveway ","start":63.72042236328125,"end":64.06525},{"word":"photos. ","start":63.72042236328125,"end":64.06525},{"word":"Please ","start":64.06525,"end":64.41007763671875},{"word":"include ","start":64.41007763671875,"end":64.7549052734375},{"word":"several ","start":64.7549052734375,"end":65.09973266601563},{"word":"clear ","start":65.09973266601563,"end":65.44456030273437},{"word":"pictures ","start":65.44456030273437,"end":65.78938793945312},{"word":"from ","start":65.78938793945312,"end":66.13421557617187},{"word":"different ","start":66.13421557617187,"end":66.47904321289063},{"word":"angles, ","start":66.47904321289063,"end":66.82387060546876},{"word":"and ","start":66.82387060546876,"end":67.1686982421875},{"word":"if ","start":67.1686982421875,"end":67.51352587890625},{"word":"possible, ","start":67.51352587890625,"end":67.858353515625},{"word":"add ","start":67.858353515625,"end":68.20318115234375},{"word":"a ","start":68.20318115234375,"end":68.54800854492187},{"word":"tape ","start":68.54800854492187,"end":68.89283618164062},{"word":"measure ","start":68.89283618164062,"end":69.23766381835938},{"word":"or ","start":69.23766381835938,"end":69.58249145507813},{"word":"something ","start":69.58249145507813,"end":69.92731884765625},{"word":"for ","start":69.67633911132812,"end":70.02116674804688},{"word":"size ","start":69.67633911132812,"end":70.02116674804688},{"word":"reference. ","start":69.67633911132812,"end":70.02116674804688},{"word":"A ","start":70.02116674804688,"end":70.365994140625},{"word":"member ","start":70.365994140625,"end":70.71082177734375},{"word":"of ","start":70.71082177734375,"end":71.0556494140625},{"word":"the ","start":71.0556494140625,"end":71.40047705078125},{"word":"Instant ","start":71.40047705078125,"end":71.7453046875},{"word":"Pavers ","start":71.7453046875,"end":72.09013208007812},{"word":"team ","start":72.09013208007812,"end":72.43495971679687},{"word":"will ","start":72.43495971679687,"end":72.77978735351563},{"word":"review ","start":72.77978735351563,"end":73.12461499023438},{"word":"your ","start":73.12461499023438,"end":73.46944262695312},{"word":"information ","start":73.46944262695312,"end":73.81427001953125},{"word":"and ","start":73.67017236328125,"end":74.015},{"word":"follow ","start":73.67017236328125,"end":74.015},{"word":"up ","start":73.67017236328125,"end":74.015},{"word":"with ","start":73.67017236328125,"end":74.015},{"word":"you ","start":73.67017236328125,"end":74.015},{"word":"soon. ","start":73.67017236328125,"end":74.015},{"word":"Have ","start":74.015,"end":74.35982763671875},{"word":"a ","start":74.35982763671875,"end":74.7046552734375},{"word":"great ","start":74.390005859375,"end":74.73483325195312},{"word":"day!","start":74.390005859375,"end":74.73483325195312}],"metadata":{"response_id":9}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.2,"end":0.54482763671875},{"word":"you ","start":0.54482763671875,"end":0.8896552734375},{"word":"for ","start":0.8896552734375,"end":1.234482666015625},{"word":"calling ","start":1.234482666015625,"end":1.579310302734375},{"word":"Instant ","start":1.579310302734375,"end":1.924137939453125},{"word":"Pavers. ","start":1.736005859375,"end":2.080833251953125},{"word":"This ","start":2.080833251953125,"end":2.425660888671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":2.6429999,"end":3.043},{"word":"Mac. ","start":3.043,"end":3.283}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.425660888671875,"end":2.770488525390625},{"word":"Mac ","start":2.770488525390625,"end":3.115316162109375},{"word":"the ","start":3.115316162109375,"end":3.460143798828125}],"metadata":{"response_id":0}},{"role":"user","content":"I need a I need a quick quote. I'll send you the photos. Just text me a link to this number. It's for a paver repair for a driveway. ","words":[{"word":"I ","start":3.503,"end":3.823},{"word":"need ","start":3.823,"end":3.983},{"word":"a ","start":3.983,"end":4.223},{"word":"I ","start":4.333,"end":4.7330000000000005},{"word":"need ","start":4.7330000000000005,"end":4.973},{"word":"a ","start":4.973,"end":5.133},{"word":"quick ","start":5.133,"end":5.5329997},{"word":"quote. ","start":5.5329997,"end":6.093},{"word":"I'll ","start":6.093,"end":6.333},{"word":"send ","start":6.333,"end":6.5729997000000004},{"word":"you ","start":6.5729997000000004,"end":6.7330000000000005},{"word":"the ","start":6.7330000000000005,"end":6.9730003},{"word":"photos. ","start":6.9730003,"end":7.373},{"word":"Just ","start":7.853,"end":8.173},{"word":"text ","start":8.173,"end":8.493},{"word":"me ","start":8.493,"end":8.653},{"word":"a ","start":8.653,"end":8.812999},{"word":"link ","start":8.812999,"end":9.053},{"word":"to ","start":9.053,"end":9.213000000000001},{"word":"this ","start":9.213000000000001,"end":9.533},{"word":"number. ","start":9.533,"end":9.772999500000001},{"word":"It's ","start":10.263,"end":10.663001},{"word":"for ","start":10.663001,"end":10.823001},{"word":"a ","start":10.823001,"end":10.9830005},{"word":"paver ","start":10.9830005,"end":11.383000000000001},{"word":"repair ","start":11.383000000000001,"end":11.943001},{"word":"for ","start":11.943001,"end":12.183},{"word":"a ","start":12.183,"end":12.423},{"word":"driveway. ","start":12.423,"end":12.9830005}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":13.743,"end":14.063},{"word":"pavers ","start":14.063,"end":14.543},{"word":"are ","start":14.543,"end":14.783},{"word":"sunken ","start":14.783,"end":15.263},{"word":"in. ","start":15.263,"end":15.503}]},{"role":"user","content":"And they're near the road. ","words":[{"word":"And ","start":16.553,"end":16.872999},{"word":"they're ","start":16.872999,"end":17.193},{"word":"near ","start":17.193,"end":17.513},{"word":"the ","start":17.513,"end":17.753},{"word":"road. ","start":18.573,"end":18.893}]},{"role":"user","content":"My address is one eight seven Murder Road, and my name is Vincenzo. ","words":[{"word":"My ","start":20.233,"end":20.713001},{"word":"address ","start":20.713001,"end":21.273},{"word":"is ","start":21.273,"end":21.673000000000002},{"word":"one ","start":21.673000000000002,"end":21.993},{"word":"eight ","start":21.993,"end":22.313001},{"word":"seven ","start":22.313001,"end":22.633001},{"word":"Murder ","start":23.413,"end":23.893},{"word":"Road, ","start":23.893,"end":24.453},{"word":"and ","start":25.673000000000002,"end":25.993002},{"word":"my ","start":25.993002,"end":26.473001},{"word":"name ","start":26.473001,"end":27.033},{"word":"is ","start":27.033,"end":27.673000000000002},{"word":"Vincenzo. ","start":27.753,"end":28.473001}]},{"role":"agent","content":"Thanks, Vincenzo. I can send you a secure link by text so you can upload photos of the sunken pavers on your driveway. The more clear photos you provide—especially from different angles—the more accurate your estimate will be. If you can, include a tape measure or something for size reference in a few shots.\nJust to confirm, is this the best number to send the upload link to? And is there a particular timeline you’re hoping to have the repairs done by?","words":[{"word":"Thanks, ","start":29.676,"end":30.02082763671875},{"word":"Vincenzo.","start":30.02082763671875,"end":30.3656552734375},{"word":" I ","start":30.697666748046874,"end":31.042494140625},{"word":"can ","start":31.042494140625,"end":31.38732177734375},{"word":"send ","start":31.38732177734375,"end":31.7321494140625},{"word":"you ","start":31.7321494140625,"end":32.07697705078125},{"word":"a ","start":32.07697705078125,"end":32.4218046875},{"word":"secure ","start":32.4218046875,"end":32.766632080078125},{"word":"link ","start":32.766632080078125,"end":33.11145971679687},{"word":"by ","start":33.11145971679687,"end":33.45628735351563},{"word":"text ","start":33.45628735351563,"end":33.801114990234375},{"word":"so ","start":33.801114990234375,"end":34.14594262695312},{"word":"you ","start":34.14594262695312,"end":34.49077001953125},{"word":"can ","start":34.49077001953125,"end":34.83559765625},{"word":"upload ","start":34.83559765625,"end":35.18042529296875},{"word":"photos ","start":35.18042529296875,"end":35.5252529296875},{"word":"of ","start":35.48446411132812,"end":35.82929174804688},{"word":"the ","start":35.48446411132812,"end":35.82929174804688},{"word":"sunken ","start":35.48446411132812,"end":35.82929174804688},{"word":"pavers ","start":35.48446411132812,"end":35.82929174804688},{"word":"on ","start":35.48446411132812,"end":35.82929174804688},{"word":"your ","start":35.48446411132812,"end":35.82929174804688},{"word":"driveway. ","start":35.48446411132812,"end":35.82929174804688},{"word":"The ","start":35.82929174804688,"end":36.174119140625},{"word":"more ","start":36.174119140625,"end":36.51894677734375},{"word":"clear ","start":36.51894677734375,"end":36.8637744140625},{"word":"photos ","start":36.8637744140625,"end":37.20860205078125},{"word":"you ","start":37.20860205078125,"end":37.5534296875},{"word":"provide—especially ","start":37.5534296875,"end":37.898257080078125},{"word":"from ","start":37.898257080078125,"end":38.24308471679687},{"word":"different ","start":38.24308471679687,"end":38.58791235351563},{"word":"angles—the ","start":38.58791235351563,"end":38.932739990234374},{"word":"more ","start":38.932739990234374,"end":39.27756762695312},{"word":"accurate ","start":39.27756762695312,"end":39.62239501953125},{"word":"your ","start":39.62239501953125,"end":39.96722265625},{"word":"estimate ","start":39.84983911132812,"end":40.19466674804688},{"word":"will ","start":39.84983911132812,"end":40.19466674804688},{"word":"be. ","start":39.84983911132812,"end":40.19466674804688},{"word":"If ","start":40.19466674804688,"end":40.539494140625},{"word":"you ","start":40.539494140625,"end":40.88432177734375},{"word":"can, ","start":40.88432177734375,"end":41.2291494140625},{"word":"include ","start":41.2291494140625,"end":41.57397705078125},{"word":"a ","start":41.57397705078125,"end":41.9188046875},{"word":"tape ","start":41.9188046875,"end":42.263632080078125},{"word":"measure ","start":42.263632080078125,"end":42.60845971679687},{"word":"or ","start":42.60845971679687,"end":42.95328735351563},{"word":"something ","start":42.95328735351563,"end":43.298114990234374},{"word":"for ","start":43.298114990234374,"end":43.64294262695312},{"word":"size ","start":43.64294262695312,"end":43.98777001953125},{"word":"reference ","start":43.98777001953125,"end":44.33259765625},{"word":"in ","start":44.33259765625,"end":44.67742529296875},{"word":"a ","start":44.67742529296875,"end":45.0222529296875},{"word":"few ","start":44.935005859375,"end":45.27983325195312},{"word":"shots.","start":44.935005859375,"end":45.27983325195312},{"word":"\nJust ","start":45.27983325195312,"end":45.624660888671876},{"word":"to ","start":45.624660888671876,"end":45.969488525390624},{"word":"confirm, ","start":45.969488525390624,"end":46.31431616210938},{"word":"is ","start":46.31431616210938,"end":46.659143798828126},{"word":"this ","start":46.659143798828126,"end":47.00397119140625},{"word":"the ","start":47.00397119140625,"end":47.348798828125},{"word":"best ","start":47.348798828125,"end":47.69362646484375},{"word":"number ","start":47.69362646484375,"end":48.0384541015625},{"word":"to ","start":48.0384541015625,"end":48.383281494140626},{"word":"send ","start":48.383281494140626,"end":48.72810913085937},{"word":"the ","start":48.72810913085937,"end":49.07293676757813},{"word":"upload ","start":48.85917236328125,"end":49.204},{"word":"link ","start":48.85917236328125,"end":49.204},{"word":"to? ","start":48.85917236328125,"end":49.204},{"word":"And ","start":49.204,"end":49.54882763671875},{"word":"is ","start":49.54882763671875,"end":49.8936552734375},{"word":"there ","start":49.8936552734375,"end":50.23848266601563},{"word":"a ","start":50.23848266601563,"end":50.583310302734375},{"word":"particular ","start":50.583310302734375,"end":50.92813793945312},{"word":"timeline ","start":50.92813793945312,"end":51.27296557617188},{"word":"you’re ","start":51.27296557617188,"end":51.617793212890625},{"word":"hoping ","start":51.617793212890625,"end":51.96262060546875},{"word":"to ","start":51.96262060546875,"end":52.3074482421875},{"word":"have ","start":52.3074482421875,"end":52.65227587890625},{"word":"the ","start":52.65227587890625,"end":52.997103515625},{"word":"repairs ","start":52.853005859375,"end":53.19783325195313},{"word":"done ","start":52.853005859375,"end":53.19783325195313},{"word":"by?","start":52.853005859375,"end":53.19783325195313}],"metadata":{"response_id":8}},{"role":"user","content":"Yes. Send it to this number. I need it done ASAP. ","words":[{"word":"Yes. ","start":54.353002000000004,"end":54.833},{"word":"Send ","start":54.833,"end":55.153},{"word":"it ","start":55.153,"end":55.313},{"word":"to ","start":55.313,"end":55.473},{"word":"this ","start":55.473,"end":55.713003},{"word":"number. ","start":55.713003,"end":56.113},{"word":"I ","start":56.113,"end":56.273},{"word":"need ","start":56.273,"end":56.433},{"word":"it ","start":56.433,"end":56.593},{"word":"done ","start":56.593,"end":56.833},{"word":"ASAP. ","start":56.833,"end":57.233003000000004}]},{"role":"agent","content":"Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!","words":[{"word":"Thanks, ","start":58.864,"end":59.20882763671875},{"word":"Vincenzo. ","start":59.20882763671875,"end":59.5536552734375},{"word":"You'll ","start":59.88566674804687,"end":60.230494140625},{"word":"get ","start":60.230494140625,"end":60.57532177734375},{"word":"a ","start":60.57532177734375,"end":60.9201494140625},{"word":"text ","start":60.9201494140625,"end":61.26497705078125},{"word":"message ","start":61.26497705078125,"end":61.6098046875},{"word":"shortly ","start":61.6098046875,"end":61.95463208007813},{"word":"with ","start":61.95463208007813,"end":62.299459716796875},{"word":"a ","start":62.299459716796875,"end":62.64428735351562},{"word":"secure ","start":62.64428735351562,"end":62.98911499023438},{"word":"link ","start":62.98911499023438,"end":63.333942626953124},{"word":"to ","start":63.333942626953124,"end":63.67877001953125},{"word":"upload ","start":63.67877001953125,"end":64.02359765625},{"word":"your ","start":63.72042236328125,"end":64.06525},{"word":"driveway ","start":63.72042236328125,"end":64.06525},{"word":"photos. ","start":63.72042236328125,"end":64.06525},{"word":"Please ","start":64.06525,"end":64.41007763671875},{"word":"include ","start":64.41007763671875,"end":64.7549052734375},{"word":"several ","start":64.7549052734375,"end":65.09973266601563},{"word":"clear ","start":65.09973266601563,"end":65.44456030273437},{"word":"pictures ","start":65.44456030273437,"end":65.78938793945312},{"word":"from ","start":65.78938793945312,"end":66.13421557617187},{"word":"different ","start":66.13421557617187,"end":66.47904321289063},{"word":"angles, ","start":66.47904321289063,"end":66.82387060546876},{"word":"and ","start":66.82387060546876,"end":67.1686982421875},{"word":"if ","start":67.1686982421875,"end":67.51352587890625},{"word":"possible, ","start":67.51352587890625,"end":67.858353515625},{"word":"add ","start":67.858353515625,"end":68.20318115234375},{"word":"a ","start":68.20318115234375,"end":68.54800854492187},{"word":"tape ","start":68.54800854492187,"end":68.89283618164062},{"word":"measure ","start":68.89283618164062,"end":69.23766381835938},{"word":"or ","start":69.23766381835938,"end":69.58249145507813},{"word":"something ","start":69.58249145507813,"end":69.92731884765625},{"word":"for ","start":69.67633911132812,"end":70.02116674804688},{"word":"size ","start":69.67633911132812,"end":70.02116674804688},{"word":"reference. ","start":69.67633911132812,"end":70.02116674804688},{"word":"A ","start":70.02116674804688,"end":70.365994140625},{"word":"member ","start":70.365994140625,"end":70.71082177734375},{"word":"of ","start":70.71082177734375,"end":71.0556494140625},{"word":"the ","start":71.0556494140625,"end":71.40047705078125},{"word":"Instant ","start":71.40047705078125,"end":71.7453046875},{"word":"Pavers ","start":71.7453046875,"end":72.09013208007812},{"word":"team ","start":72.09013208007812,"end":72.43495971679687},{"word":"will ","start":72.43495971679687,"end":72.77978735351563},{"word":"review ","start":72.77978735351563,"end":73.12461499023438},{"word":"your ","start":73.12461499023438,"end":73.46944262695312},{"word":"information ","start":73.46944262695312,"end":73.81427001953125},{"word":"and ","start":73.67017236328125,"end":74.015},{"word":"follow ","start":73.67017236328125,"end":74.015},{"word":"up ","start":73.67017236328125,"end":74.015},{"word":"with ","start":73.67017236328125,"end":74.015},{"word":"you ","start":73.67017236328125,"end":74.015},{"word":"soon. ","start":73.67017236328125,"end":74.015},{"word":"Have ","start":74.015,"end":74.35982763671875},{"word":"a ","start":74.35982763671875,"end":74.7046552734375},{"word":"great ","start":74.390005859375,"end":74.73483325195312},{"word":"day!","start":74.390005859375,"end":74.73483325195312}],"metadata":{"response_id":9}},{"role":"tool_call_invocation","tool_call_id":"547e8813657b712b","name":"end_call","arguments":"{\"execution_message\":\"Thanks, Vincenzo. You'll get a text message shortly with a secure link to upload your driveway photos. Please include several clear pictures from different angles, and if possible, add a tape measure or something for size reference. A member of the Instant Pavers team will review your information and follow up with you soon. Have a great day!\"}","time_sec":74.763,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/f9e6fc8c9571383e14035078ff8651029e7db21b68d31e4ea6e1f63474039c94/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/f9e6fc8c9571383e14035078ff8651029e7db21b68d31e4ea6e1f63474039c94/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/f9e6fc8c9571383e14035078ff8651029e7db21b68d31e4ea6e1f63474039c94/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":984.5,"p90":1189,"p95":1238,"p99":1277.2,"min":2,"max":1287,"num":8,"sum":6881,"values":[2,557,1118,1034,935,1147,801,1287]},"e2e":{"p50":1465,"p90":1597.79765625,"p95":1614.39736328125,"p99":1627.67712890625,"min":1202.9990234375,"max":1630.9970703125,"num":3,"sum":4298.99609375,"values":[1465,1202.9990234375,1630.9970703125]},"tts":{"p50":194.5,"p90":303.99999999999994,"p95":387.9999999999999,"p99":455.19999999999993,"min":149,"max":472,"num":8,"sum":1747,"values":[196,156,232,472,149,195,194,153]},"asr":{"p50":179,"p90":187,"p95":188,"p99":188.8,"min":89,"max":189,"num":3,"sum":457,"values":[89,189,179]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":6.8750025},{"product":"platform_tts","unit_price":0.025,"cost":1.875},{"product":"gpt_4_1","unit_price":0.075,"cost":5.625},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":75,"total_duration_unit_price":0.1916667,"combined_cost":15.8750025},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1384,1393,1399,1408,1394,1405,1414,1463,1584],"average":1427.111111111111,"num_requests":9},"tool_calls":[{"tool_call_id":"547e8813657b712b","name":"end_call","type":"end_call","start_time_sec":74.763}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780537547766}

2026-06-03T19:56:02-06:00
{"event":"call_started","call":{"call_id":"call_5e3b08c8b00bd3946bf896b4fc5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780538161518,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780538161518}

2026-06-03T19:56:05-06:00
{"event":"call_ended","call":{"call_id":"call_5e3b08c8b00bd3946bf896b4fc5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780538161518,"end_timestamp":1780538163850,"duration_ms":2332,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.65817236328125,"end":2.003}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.65817236328125,"end":2.003}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e7c664d429a82ff6137dc313b8ffbb70f7892b65ab6c61982b943fca01bb77d6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e7c664d429a82ff6137dc313b8ffbb70f7892b65ab6c61982b943fca01bb77d6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e7c664d429a82ff6137dc313b8ffbb70f7892b65ab6c61982b943fca01bb77d6/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1,"p90":1,"p95":1,"p99":1,"min":1,"max":1,"num":1,"sum":1,"values":[1]},"tts":{"p50":153,"p90":153,"p95":153,"p99":153,"min":153,"max":153,"num":1,"sum":153,"values":[153]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780538163850}

2026-06-03T19:56:05-06:00
{"event":"call_analyzed","call":{"call_id":"call_5e3b08c8b00bd3946bf896b4fc5","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780538161518,"end_timestamp":1780538163850,"duration_ms":2332,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.65817236328125,"end":2.003}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.65817236328125,"end":2.003}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e7c664d429a82ff6137dc313b8ffbb70f7892b65ab6c61982b943fca01bb77d6/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e7c664d429a82ff6137dc313b8ffbb70f7892b65ab6c61982b943fca01bb77d6/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e7c664d429a82ff6137dc313b8ffbb70f7892b65ab6c61982b943fca01bb77d6/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1,"p90":1,"p95":1,"p99":1,"min":1,"max":1,"num":1,"sum":1,"values":[1]},"tts":{"p50":153,"p90":153,"p95":153,"p99":153,"min":153,"max":153,"num":1,"sum":153,"values":[153]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"call_analysis":{"call_summary":"The call was very brief, with the agent answering but the user hanging up almost immediately without engaging in conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780538165518}

2026-06-03T20:04:25-06:00
{"event":"call_started","call":{"call_id":"call_4a8146f474f3f7b84a6dfb00926","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780538664907,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9415802551","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780538664907}

2026-06-03T20:04:29-06:00
{"event":"call_ended","call":{"call_id":"call_4a8146f474f3f7b84a6dfb00926","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780538664907,"end_timestamp":1780538668398,"duration_ms":3491,"transcript":"Agent: Thank you \nUser: (inaudible speech)\nAgent: for calling Instant Pavers. This is Mac \n","transcript_object":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.226,"end":0.57082763671875},{"word":"you ","start":0.57082763671875,"end":0.9156552734375}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":0.96,"end":0.96}]},{"role":"agent","content":"for calling Instant Pavers. This is Mac ","words":[{"word":"for ","start":0.9156552734375,"end":1.260482666015625},{"word":"calling ","start":1.260482666015625,"end":1.605310302734375},{"word":"Instant ","start":1.605310302734375,"end":1.950137939453125},{"word":"Pavers. ","start":1.866505859375,"end":2.211333251953125},{"word":"This ","start":2.211333251953125,"end":2.556160888671875},{"word":"is ","start":2.556160888671875,"end":2.900988525390625},{"word":"Mac ","start":2.900988525390625,"end":3.245816162109375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.226,"end":0.57082763671875},{"word":"you ","start":0.57082763671875,"end":0.9156552734375}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":0.96,"end":0.96}]},{"role":"agent","content":"for calling Instant Pavers. This is Mac ","words":[{"word":"for ","start":0.9156552734375,"end":1.260482666015625},{"word":"calling ","start":1.260482666015625,"end":1.605310302734375},{"word":"Instant ","start":1.605310302734375,"end":1.950137939453125},{"word":"Pavers. ","start":1.866505859375,"end":2.211333251953125},{"word":"This ","start":2.211333251953125,"end":2.556160888671875},{"word":"is ","start":2.556160888671875,"end":2.900988525390625},{"word":"Mac ","start":2.900988525390625,"end":3.245816162109375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d0d437c31dd8a898ded99851a6898ec722428c7fd6006d2f2285d99c45735363/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d0d437c31dd8a898ded99851a6898ec722428c7fd6006d2f2285d99c45735363/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d0d437c31dd8a898ded99851a6898ec722428c7fd6006d2f2285d99c45735363/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1,"p90":1,"p95":1,"p99":1,"min":1,"max":1,"num":1,"sum":1,"values":[1]},"tts":{"p50":224,"p90":224,"p95":224,"p99":224,"min":224,"max":224,"num":1,"sum":224,"values":[224]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9415802551","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780538668398}

2026-06-03T20:04:29-06:00
{"event":"call_analyzed","call":{"call_id":"call_4a8146f474f3f7b84a6dfb00926","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQv8gCGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780538664907,"end_timestamp":1780538668398,"duration_ms":3491,"transcript":"Agent: Thank you \nUser: (inaudible speech)\nAgent: for calling Instant Pavers. This is Mac \n","transcript_object":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.226,"end":0.57082763671875},{"word":"you ","start":0.57082763671875,"end":0.9156552734375}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":0.96,"end":0.96}]},{"role":"agent","content":"for calling Instant Pavers. This is Mac ","words":[{"word":"for ","start":0.9156552734375,"end":1.260482666015625},{"word":"calling ","start":1.260482666015625,"end":1.605310302734375},{"word":"Instant ","start":1.605310302734375,"end":1.950137939453125},{"word":"Pavers. ","start":1.866505859375,"end":2.211333251953125},{"word":"This ","start":2.211333251953125,"end":2.556160888671875},{"word":"is ","start":2.556160888671875,"end":2.900988525390625},{"word":"Mac ","start":2.900988525390625,"end":3.245816162109375}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.226,"end":0.57082763671875},{"word":"you ","start":0.57082763671875,"end":0.9156552734375}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":0.96,"end":0.96}]},{"role":"agent","content":"for calling Instant Pavers. This is Mac ","words":[{"word":"for ","start":0.9156552734375,"end":1.260482666015625},{"word":"calling ","start":1.260482666015625,"end":1.605310302734375},{"word":"Instant ","start":1.605310302734375,"end":1.950137939453125},{"word":"Pavers. ","start":1.866505859375,"end":2.211333251953125},{"word":"This ","start":2.211333251953125,"end":2.556160888671875},{"word":"is ","start":2.556160888671875,"end":2.900988525390625},{"word":"Mac ","start":2.900988525390625,"end":3.245816162109375}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/d0d437c31dd8a898ded99851a6898ec722428c7fd6006d2f2285d99c45735363/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/d0d437c31dd8a898ded99851a6898ec722428c7fd6006d2f2285d99c45735363/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/d0d437c31dd8a898ded99851a6898ec722428c7fd6006d2f2285d99c45735363/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":1,"p90":1,"p95":1,"p99":1,"min":1,"max":1,"num":1,"sum":1,"values":[1]},"tts":{"p50":224,"p90":224,"p95":224,"p99":224,"min":224,"max":224,"num":1,"sum":224,"values":[224]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"call_analysis":{"call_summary":"The call was very brief, with the user hanging up almost immediately after the agent's greeting. No information about the customer's needs or project was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9415802551","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780538669616}

2026-06-03T21:15:19-06:00
{"event":"call_started","call":{"call_id":"call_444d9fc4e2c5fa2733a29a6b5fd","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQhL0DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQhL0DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780542918498,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780542918498}

2026-06-03T21:15:30-06:00
{"event":"call_ended","call":{"call_id":"call_444d9fc4e2c5fa2733a29a6b5fd","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQhL0DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQhL0DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780542918498,"end_timestamp":1780542929242,"duration_ms":10744,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I \nUser: (inaudible speech)\nAgent: help you?\nAgent: Hello?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I ","words":[{"word":"Thank ","start":0.233,"end":0.57782763671875},{"word":"you ","start":0.57782763671875,"end":0.9226552734375},{"word":"for ","start":0.9226552734375,"end":1.267482666015625},{"word":"calling ","start":1.267482666015625,"end":1.612310302734375},{"word":"Instant ","start":1.612310302734375,"end":1.957137939453125},{"word":"Pavers. ","start":1.957137939453125,"end":2.301965576171875},{"word":"This ","start":2.555,"end":2.89982763671875},{"word":"is ","start":2.89982763671875,"end":3.2446552734375},{"word":"Mac ","start":3.2446552734375,"end":3.589482666015625},{"word":"the ","start":3.589482666015625,"end":3.934310302734375},{"word":"Digital ","start":3.934310302734375,"end":4.279137939453125},{"word":"Assistant. ","start":4.279137939453125,"end":4.623965576171875},{"word":"How ","start":4.877,"end":5.22182763671875},{"word":"may ","start":5.22182763671875,"end":5.5666552734375},{"word":"I ","start":5.5666552734375,"end":5.911482666015625}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":5.946999999999999,"end":5.946999999999999}]},{"role":"agent","content":"help you?","words":[{"word":"help ","start":5.911482666015625,"end":6.256310302734375},{"word":"you?","start":6.256310302734375,"end":6.601137939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello?","words":[{"word":"Hello?","start":9.838,"end":10.18282763671875}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I ","words":[{"word":"Thank ","start":0.233,"end":0.57782763671875},{"word":"you ","start":0.57782763671875,"end":0.9226552734375},{"word":"for ","start":0.9226552734375,"end":1.267482666015625},{"word":"calling ","start":1.267482666015625,"end":1.612310302734375},{"word":"Instant ","start":1.612310302734375,"end":1.957137939453125},{"word":"Pavers. ","start":1.957137939453125,"end":2.301965576171875},{"word":"This ","start":2.555,"end":2.89982763671875},{"word":"is ","start":2.89982763671875,"end":3.2446552734375},{"word":"Mac ","start":3.2446552734375,"end":3.589482666015625},{"word":"the ","start":3.589482666015625,"end":3.934310302734375},{"word":"Digital ","start":3.934310302734375,"end":4.279137939453125},{"word":"Assistant. ","start":4.279137939453125,"end":4.623965576171875},{"word":"How ","start":4.877,"end":5.22182763671875},{"word":"may ","start":5.22182763671875,"end":5.5666552734375},{"word":"I ","start":5.5666552734375,"end":5.911482666015625}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":5.946999999999999,"end":5.946999999999999}]},{"role":"agent","content":"help you?","words":[{"word":"help ","start":5.911482666015625,"end":6.256310302734375},{"word":"you?","start":6.256310302734375,"end":6.601137939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello?","words":[{"word":"Hello?","start":9.838,"end":10.18282763671875}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0371feebcab7e0e06b6a69abacb9801c5d6b01c00fdff171ad5175663ea9a36e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0371feebcab7e0e06b6a69abacb9801c5d6b01c00fdff171ad5175663ea9a36e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0371feebcab7e0e06b6a69abacb9801c5d6b01c00fdff171ad5175663ea9a36e/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":876.5,"p90":1576.8999999999999,"p95":1664.4499999999998,"p99":1734.49,"min":1,"max":1752,"num":2,"sum":1753,"values":[1,1752]},"e2e":{"p50":3891,"p90":3891,"p95":3891,"p99":3891,"min":3891,"max":3891,"num":1,"sum":3891,"values":[3891]},"tts":{"p50":187.5,"p90":222.3,"p95":226.64999999999998,"p99":230.13,"min":144,"max":231,"num":2,"sum":375,"values":[231,144]},"asr":{"p50":13,"p90":13,"p95":13,"p99":13,"min":13,"max":13,"num":1,"sum":13,"values":[13]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.0083337},{"product":"platform_tts","unit_price":0.025,"cost":0.275},{"product":"gpt_4_1","unit_price":0.075,"cost":0.825},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":11,"total_duration_unit_price":0.1916667,"combined_cost":3.6083337},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1387],"average":1387,"num_requests":1},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780542929242}

2026-06-03T21:15:30-06:00
{"event":"call_analyzed","call":{"call_id":"call_444d9fc4e2c5fa2733a29a6b5fd","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQhL0DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQhL0DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780542918498,"end_timestamp":1780542929242,"duration_ms":10744,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I \nUser: (inaudible speech)\nAgent: help you?\nAgent: Hello?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I ","words":[{"word":"Thank ","start":0.233,"end":0.57782763671875},{"word":"you ","start":0.57782763671875,"end":0.9226552734375},{"word":"for ","start":0.9226552734375,"end":1.267482666015625},{"word":"calling ","start":1.267482666015625,"end":1.612310302734375},{"word":"Instant ","start":1.612310302734375,"end":1.957137939453125},{"word":"Pavers. ","start":1.957137939453125,"end":2.301965576171875},{"word":"This ","start":2.555,"end":2.89982763671875},{"word":"is ","start":2.89982763671875,"end":3.2446552734375},{"word":"Mac ","start":3.2446552734375,"end":3.589482666015625},{"word":"the ","start":3.589482666015625,"end":3.934310302734375},{"word":"Digital ","start":3.934310302734375,"end":4.279137939453125},{"word":"Assistant. ","start":4.279137939453125,"end":4.623965576171875},{"word":"How ","start":4.877,"end":5.22182763671875},{"word":"may ","start":5.22182763671875,"end":5.5666552734375},{"word":"I ","start":5.5666552734375,"end":5.911482666015625}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":5.946999999999999,"end":5.946999999999999}]},{"role":"agent","content":"help you?","words":[{"word":"help ","start":5.911482666015625,"end":6.256310302734375},{"word":"you?","start":6.256310302734375,"end":6.601137939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello?","words":[{"word":"Hello?","start":9.838,"end":10.18282763671875}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I ","words":[{"word":"Thank ","start":0.233,"end":0.57782763671875},{"word":"you ","start":0.57782763671875,"end":0.9226552734375},{"word":"for ","start":0.9226552734375,"end":1.267482666015625},{"word":"calling ","start":1.267482666015625,"end":1.612310302734375},{"word":"Instant ","start":1.612310302734375,"end":1.957137939453125},{"word":"Pavers. ","start":1.957137939453125,"end":2.301965576171875},{"word":"This ","start":2.555,"end":2.89982763671875},{"word":"is ","start":2.89982763671875,"end":3.2446552734375},{"word":"Mac ","start":3.2446552734375,"end":3.589482666015625},{"word":"the ","start":3.589482666015625,"end":3.934310302734375},{"word":"Digital ","start":3.934310302734375,"end":4.279137939453125},{"word":"Assistant. ","start":4.279137939453125,"end":4.623965576171875},{"word":"How ","start":4.877,"end":5.22182763671875},{"word":"may ","start":5.22182763671875,"end":5.5666552734375},{"word":"I ","start":5.5666552734375,"end":5.911482666015625}],"metadata":{"response_id":0}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":5.946999999999999,"end":5.946999999999999}]},{"role":"agent","content":"help you?","words":[{"word":"help ","start":5.911482666015625,"end":6.256310302734375},{"word":"you?","start":6.256310302734375,"end":6.601137939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Hello?","words":[{"word":"Hello?","start":9.838,"end":10.18282763671875}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/0371feebcab7e0e06b6a69abacb9801c5d6b01c00fdff171ad5175663ea9a36e/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/0371feebcab7e0e06b6a69abacb9801c5d6b01c00fdff171ad5175663ea9a36e/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/0371feebcab7e0e06b6a69abacb9801c5d6b01c00fdff171ad5175663ea9a36e/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":876.5,"p90":1576.8999999999999,"p95":1664.4499999999998,"p99":1734.49,"min":1,"max":1752,"num":2,"sum":1753,"values":[1,1752]},"e2e":{"p50":3891,"p90":3891,"p95":3891,"p99":3891,"min":3891,"max":3891,"num":1,"sum":3891,"values":[3891]},"tts":{"p50":187.5,"p90":222.3,"p95":226.64999999999998,"p99":230.13,"min":144,"max":231,"num":2,"sum":375,"values":[231,144]},"asr":{"p50":13,"p90":13,"p95":13,"p99":13,"min":13,"max":13,"num":1,"sum":13,"values":[13]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.0083337},{"product":"platform_tts","unit_price":0.025,"cost":0.275},{"product":"gpt_4_1","unit_price":0.075,"cost":0.825},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":11,"total_duration_unit_price":0.1916667,"combined_cost":3.6083337},"call_analysis":{"call_summary":"The user called Instant Pavers but did not clearly communicate their request before hanging up. The agent attempted to engage, but the call ended quickly without a conversation.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1387],"average":1387,"num_requests":1},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780542930693}

2026-06-03T21:18:17-06:00
{"event":"call_started","call":{"call_id":"call_55b7301ee19631b8f29a1f26064","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ1N4CGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ1N4CGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780543096599,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9415802551","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780543096599}

2026-06-03T21:21:07-06:00
{"event":"call_analyzed","call":{"call_id":"call_55b7301ee19631b8f29a1f26064","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ1N4CGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ1N4CGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780543096599,"end_timestamp":1780543265261,"duration_ms":168662,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hi. I'm calling for an estimate on my, um, pavers. \nAgent: Thanks for reaching out. Can you tell me a little more about your project? Are you looking for paver repair, cleaning and sealing, or something else?\nUser: Cleaning and sealing. \nAgent: All right, cleaning and sealing is one of our specialties. Can you describe the area you’d like cleaned and sealed? For example, is it a driveway, pool deck, patio, or another space?\nUser: Four deck. \nAgent: Thanks for letting me know it’s your pool deck. Is there anything specific you’d like us to know about the project, like stains, weeds, or any trouble spots?\nUser: It's Stanley's and Dick's black spots. \nAgent: Got it, you’re seeing stains and some black spots on the pool deck. That’s helpful to know.For estimates, we can often provide one online if you’re able to send us some photos, or we can schedule an on-site consultation if you prefer. Would you like to get started with an online estimate by uploading photos, or would you rather have someone come out to take a look in person?\nUser: I would like to have someone come in person. \nAgent: No problem, we can arrange for an on-site consultation. To get that set up, can I have your name and the address where the pool deck is located?\nUser: I give them my my my address. \nAgent: Whenever you’re ready, just let me know your address and I’ll get it noted for the team. Also, may I have your name so we know who to contact?\nUser: My name is Sheila Flores. And my address is seven seven three Hawkins Road, Sarasota, Florida. \nAgent: Thank you, Sheila. What’s the best phone number for the team to reach you about your pool deck cleaning and sealing estimate?\nUser: Nine four one five eight zero two five five one. \nAgent: Thanks, Sheila. Just to confirm, your name is Sheila Flores, your address is 773 Hawkins Road in Sarasota, and your best contact number is 941-580-2551. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: It's flexible. \nAgent: Perfect, I’ve got \nUser: (inaudible speech)\nAgent: Thanks, Sheila. \nUser: I changed my I changed my mind. I would like to send photos instead. \nAgent: No problem, Sheila. We can switch to an online estimate. After this call, you’ll get a text message with a secure link where you can upload photos of your pool deck. Try to include \nUser: Fucking \nAgent: several clear photos \nUser: nerd. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.577,"end":0.92182763671875},{"word":"you ","start":0.92182763671875,"end":1.2666552734375},{"word":"for ","start":1.2666552734375,"end":1.611482666015625},{"word":"calling ","start":1.611482666015625,"end":1.956310302734375},{"word":"Instant ","start":1.956310302734375,"end":2.301137939453125},{"word":"Pavers. ","start":2.18267236328125,"end":2.5275},{"word":"This ","start":2.5275,"end":2.87232763671875},{"word":"is ","start":2.87232763671875,"end":3.2171552734375},{"word":"Mac ","start":3.2171552734375,"end":3.561982666015625},{"word":"the ","start":3.561982666015625,"end":3.906810302734375},{"word":"Digital ","start":3.906810302734375,"end":4.251637939453125},{"word":"Assistant. ","start":4.251637939453125,"end":4.596465576171875},{"word":"How ","start":4.988833251953125,"end":5.333660888671875},{"word":"may ","start":5.333660888671875,"end":5.678488525390625},{"word":"I ","start":5.678488525390625,"end":6.023316162109375},{"word":"help ","start":5.77017236328125,"end":6.115},{"word":"you?","start":5.77017236328125,"end":6.115}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. I'm calling for an estimate on my, um, pavers. ","words":[{"word":"Hi. ","start":7.486000000000001,"end":7.966},{"word":"I'm ","start":7.966,"end":8.206},{"word":"calling ","start":8.206,"end":8.446},{"word":"for ","start":8.446,"end":8.686},{"word":"an ","start":8.686,"end":8.846},{"word":"estimate ","start":8.846,"end":9.246},{"word":"on ","start":9.246,"end":9.565999},{"word":"my, ","start":9.565999,"end":9.886000000000001},{"word":"um, ","start":9.886000000000001,"end":10.126},{"word":"pavers. ","start":10.126,"end":10.606}]},{"role":"agent","content":"Thanks for reaching out. Can you tell me a little more about your project? Are you looking for paver repair, cleaning and sealing, or something else?","words":[{"word":"Thanks ","start":11.989,"end":12.33382763671875},{"word":"for ","start":12.33382763671875,"end":12.6786552734375},{"word":"reaching ","start":12.6786552734375,"end":13.023482666015624},{"word":"out. ","start":12.770339111328125,"end":13.115166748046875},{"word":"Can ","start":13.115166748046875,"end":13.459994140625},{"word":"you ","start":13.459994140625,"end":13.80482177734375},{"word":"tell ","start":13.80482177734375,"end":14.1496494140625},{"word":"me ","start":14.1496494140625,"end":14.49447705078125},{"word":"a ","start":14.49447705078125,"end":14.8393046875},{"word":"little ","start":14.65117236328125,"end":14.996},{"word":"more ","start":14.65117236328125,"end":14.996},{"word":"about ","start":14.65117236328125,"end":14.996},{"word":"your ","start":14.65117236328125,"end":14.996},{"word":"project? ","start":14.65117236328125,"end":14.996},{"word":"Are ","start":14.996,"end":15.34082763671875},{"word":"you ","start":15.34082763671875,"end":15.6856552734375},{"word":"looking ","start":15.6856552734375,"end":16.030482666015626},{"word":"for ","start":16.030482666015626,"end":16.375310302734373},{"word":"paver ","start":16.375310302734373,"end":16.720137939453124},{"word":"repair, ","start":16.720137939453124,"end":17.064965576171875},{"word":"cleaning ","start":17.064965576171875,"end":17.409793212890627},{"word":"and ","start":17.409793212890627,"end":17.75462060546875},{"word":"sealing, ","start":17.75462060546875,"end":18.0994482421875},{"word":"or ","start":18.0994482421875,"end":18.44427587890625},{"word":"something ","start":18.44427587890625,"end":18.789103515625},{"word":"else?","start":18.789103515625,"end":19.13393115234375}],"metadata":{"response_id":1}},{"role":"user","content":"Cleaning and sealing. ","words":[{"word":"Cleaning ","start":20.726,"end":21.126},{"word":"and ","start":21.126,"end":21.286},{"word":"sealing. ","start":21.286,"end":21.606}]},{"role":"agent","content":"All right, cleaning and sealing is one of our specialties. Can you describe the area you’d like cleaned and sealed? For example, is it a driveway, pool deck, patio, or another space?","words":[{"word":"All ","start":23.664,"end":24.00882763671875},{"word":"right, ","start":24.00882763671875,"end":24.3536552734375},{"word":"cleaning ","start":24.3536552734375,"end":24.698482666015625},{"word":"and ","start":24.698482666015625,"end":25.043310302734376},{"word":"sealing ","start":25.043310302734376,"end":25.388137939453124},{"word":"is ","start":25.388137939453124,"end":25.732965576171875},{"word":"one ","start":25.732965576171875,"end":26.077793212890626},{"word":"of ","start":26.077793212890626,"end":26.42262060546875},{"word":"our ","start":26.186839111328126,"end":26.531666748046874},{"word":"specialties.","start":26.186839111328126,"end":26.531666748046874},{"word":" Can ","start":26.531666748046874,"end":26.876494140625},{"word":"you ","start":26.876494140625,"end":27.22132177734375},{"word":"describe ","start":27.22132177734375,"end":27.5661494140625},{"word":"the ","start":27.5661494140625,"end":27.91097705078125},{"word":"area ","start":27.91097705078125,"end":28.2558046875},{"word":"you’d ","start":28.2558046875,"end":28.600632080078125},{"word":"like ","start":28.600632080078125,"end":28.945459716796876},{"word":"cleaned ","start":28.945459716796876,"end":29.290287353515627},{"word":"and ","start":29.054505859375,"end":29.399333251953124},{"word":"sealed? ","start":29.054505859375,"end":29.399333251953124},{"word":"For ","start":29.399333251953124,"end":29.744160888671875},{"word":"example, ","start":29.744160888671875,"end":30.088988525390626},{"word":"is ","start":30.088988525390626,"end":30.433816162109373},{"word":"it ","start":30.433816162109373,"end":30.778643798828124},{"word":"a ","start":30.778643798828124,"end":31.12347119140625},{"word":"driveway, ","start":31.12347119140625,"end":31.468298828125},{"word":"pool ","start":31.468298828125,"end":31.81312646484375},{"word":"deck, ","start":31.81312646484375,"end":32.1579541015625},{"word":"patio, ","start":32.1579541015625,"end":32.50278149414063},{"word":"or ","start":32.50278149414063,"end":32.847609130859375},{"word":"another ","start":32.847609130859375,"end":33.19243676757812},{"word":"space?","start":33.19243676757812,"end":33.53726440429688}],"metadata":{"response_id":2}},{"role":"user","content":"Four deck. ","words":[{"word":"Four ","start":36.266002,"end":36.586},{"word":"deck. ","start":36.586,"end":36.826}]},{"role":"agent","content":"Thanks for letting me know it’s your pool deck. Is there anything specific you’d like us to know about the project, like stains, weeds, or any trouble spots?","words":[{"word":"Thanks ","start":38.271,"end":38.61582763671875},{"word":"for ","start":38.61582763671875,"end":38.9606552734375},{"word":"letting ","start":38.9606552734375,"end":39.30548266601563},{"word":"me ","start":39.30548266601563,"end":39.650310302734376},{"word":"know ","start":39.650310302734376,"end":39.99513793945312},{"word":"it’s ","start":39.807005859375,"end":40.15183325195313},{"word":"your ","start":39.807005859375,"end":40.15183325195313},{"word":"pool ","start":39.807005859375,"end":40.15183325195313},{"word":"deck. ","start":39.807005859375,"end":40.15183325195313},{"word":"Is ","start":40.15183325195313,"end":40.496660888671876},{"word":"there ","start":40.496660888671876,"end":40.84148852539062},{"word":"anything ","start":40.84148852539062,"end":41.18631616210938},{"word":"specific ","start":41.18631616210938,"end":41.531143798828126},{"word":"you’d ","start":41.531143798828126,"end":41.87597119140625},{"word":"like ","start":41.87597119140625,"end":42.220798828125},{"word":"us ","start":42.220798828125,"end":42.56562646484375},{"word":"to ","start":42.56562646484375,"end":42.9104541015625},{"word":"know ","start":42.9104541015625,"end":43.255281494140625},{"word":"about ","start":43.255281494140625,"end":43.60010913085937},{"word":"the ","start":43.60010913085937,"end":43.94493676757813},{"word":"project, ","start":43.94493676757813,"end":44.289764404296875},{"word":"like ","start":44.289764404296875,"end":44.63459204101562},{"word":"stains, ","start":44.63459204101562,"end":44.97941943359375},{"word":"weeds, ","start":44.752880859375,"end":45.09770825195312},{"word":"or ","start":44.752880859375,"end":45.09770825195312},{"word":"any ","start":44.752880859375,"end":45.09770825195312},{"word":"trouble ","start":44.752880859375,"end":45.09770825195312},{"word":"spots?","start":44.752880859375,"end":45.09770825195312}],"metadata":{"response_id":3}},{"role":"user","content":"It's Stanley's and Dick's black spots. ","words":[{"word":"It's ","start":46.616,"end":47.016002},{"word":"Stanley's ","start":47.016002,"end":47.656},{"word":"and ","start":47.656,"end":47.976},{"word":"Dick's ","start":48.906,"end":49.386},{"word":"black ","start":50.155998,"end":50.475997},{"word":"spots. ","start":50.475997,"end":50.876}]},{"role":"agent","content":"Got it, you’re seeing stains and some black spots on the pool deck. That’s helpful to know.For estimates, we can often provide one online if you’re able to send us some photos, or we can schedule an on-site consultation if you prefer. Would you like to get started with an online estimate by uploading photos, or would you rather have someone come out to take a look in person?","words":[{"word":"Got ","start":52.304,"end":52.64882763671875},{"word":"it, ","start":52.64882763671875,"end":52.9936552734375},{"word":"you’re ","start":52.9936552734375,"end":53.33848266601562},{"word":"seeing ","start":53.33848266601562,"end":53.68331030273438},{"word":"stains ","start":53.68331030273438,"end":54.028137939453124},{"word":"and ","start":54.028137939453124,"end":54.37296557617187},{"word":"some ","start":54.37296557617187,"end":54.717793212890626},{"word":"black ","start":54.717793212890626,"end":55.06262060546875},{"word":"spots ","start":55.06262060546875,"end":55.4074482421875},{"word":"on ","start":55.4074482421875,"end":55.75227587890625},{"word":"the ","start":55.75227587890625,"end":56.097103515625},{"word":"pool ","start":56.097103515625,"end":56.44193115234375},{"word":"deck. ","start":56.10392236328125,"end":56.44875},{"word":"That’s ","start":56.44875,"end":56.79357763671875},{"word":"helpful ","start":56.79357763671875,"end":57.1384052734375},{"word":"to ","start":57.1384052734375,"end":57.483232666015624},{"word":"know.","start":57.45067236328125,"end":57.7955},{"word":"For ","start":57.7955,"end":58.14032763671875},{"word":"estimates, ","start":58.14032763671875,"end":58.4851552734375},{"word":"we ","start":58.4851552734375,"end":58.829982666015624},{"word":"can ","start":58.829982666015624,"end":59.17481030273437},{"word":"often ","start":59.17481030273437,"end":59.519637939453126},{"word":"provide ","start":59.519637939453126,"end":59.864465576171874},{"word":"one ","start":59.864465576171874,"end":60.20929321289063},{"word":"online ","start":60.20929321289063,"end":60.55412060546875},{"word":"if ","start":60.55412060546875,"end":60.8989482421875},{"word":"you’re ","start":60.8989482421875,"end":61.24377587890625},{"word":"able ","start":61.24377587890625,"end":61.588603515625},{"word":"to ","start":61.588603515625,"end":61.93343115234375},{"word":"send ","start":61.93343115234375,"end":62.278258544921876},{"word":"us ","start":62.278258544921876,"end":62.62308618164062},{"word":"some ","start":62.62308618164062,"end":62.96791381835938},{"word":"photos, ","start":62.96791381835938,"end":63.312741455078125},{"word":"or ","start":63.312741455078125,"end":63.65756884765625},{"word":"we ","start":63.487880859375,"end":63.83270825195312},{"word":"can ","start":63.487880859375,"end":63.83270825195312},{"word":"schedule ","start":63.487880859375,"end":63.83270825195312},{"word":"an ","start":63.487880859375,"end":63.83270825195312},{"word":"on-site ","start":63.487880859375,"end":63.83270825195312},{"word":"consultation ","start":63.487880859375,"end":63.83270825195312},{"word":"if ","start":63.487880859375,"end":63.83270825195312},{"word":"you ","start":63.487880859375,"end":63.83270825195312},{"word":"prefer. ","start":63.487880859375,"end":63.83270825195312},{"word":"Would ","start":63.83270825195312,"end":64.17753588867187},{"word":"you ","start":64.17753588867187,"end":64.52236352539063},{"word":"like ","start":64.52236352539063,"end":64.86719116210938},{"word":"to ","start":64.86719116210938,"end":65.21201879882813},{"word":"get ","start":65.21201879882813,"end":65.55684619140625},{"word":"started ","start":65.55684619140625,"end":65.901673828125},{"word":"with ","start":65.901673828125,"end":66.24650146484375},{"word":"an ","start":66.24650146484375,"end":66.5913291015625},{"word":"online ","start":66.5913291015625,"end":66.93615649414062},{"word":"estimate ","start":66.93615649414062,"end":67.28098413085938},{"word":"by ","start":67.28098413085938,"end":67.62581176757813},{"word":"uploading ","start":67.62581176757813,"end":67.97063940429688},{"word":"photos, ","start":67.97063940429688,"end":68.31546704101562},{"word":"or ","start":68.31546704101562,"end":68.66029443359375},{"word":"would ","start":68.66029443359375,"end":69.0051220703125},{"word":"you ","start":69.0051220703125,"end":69.34994970703124},{"word":"rather ","start":69.34994970703124,"end":69.69477734375},{"word":"have ","start":69.69477734375,"end":70.03960498046875},{"word":"someone ","start":69.885005859375,"end":70.22983325195312},{"word":"come ","start":69.885005859375,"end":70.22983325195312},{"word":"out ","start":69.885005859375,"end":70.22983325195312},{"word":"to ","start":69.885005859375,"end":70.22983325195312},{"word":"take ","start":69.885005859375,"end":70.22983325195312},{"word":"a ","start":69.885005859375,"end":70.22983325195312},{"word":"look ","start":69.885005859375,"end":70.22983325195312},{"word":"in ","start":69.885005859375,"end":70.22983325195312},{"word":"person?","start":69.885005859375,"end":70.22983325195312}],"metadata":{"response_id":4}},{"role":"user","content":"I would like to have someone come in person. ","words":[{"word":"I ","start":71.516,"end":71.756},{"word":"would ","start":71.756,"end":71.996},{"word":"like ","start":71.996,"end":72.156},{"word":"to ","start":72.156,"end":72.316},{"word":"have ","start":72.316,"end":72.476},{"word":"someone ","start":72.476,"end":72.876},{"word":"come ","start":72.876,"end":73.116},{"word":"in ","start":73.116,"end":73.356},{"word":"person. ","start":73.356,"end":73.516}]},{"role":"agent","content":"No problem, we can arrange for an on-site consultation. To get that set up, can I have your name and the address where the pool deck is located?","words":[{"word":"No ","start":74.885,"end":75.22982763671875},{"word":"problem, ","start":75.22982763671875,"end":75.5746552734375},{"word":"we ","start":75.5746552734375,"end":75.91948266601563},{"word":"can ","start":75.91948266601563,"end":76.26431030273437},{"word":"arrange ","start":76.26431030273437,"end":76.60913793945312},{"word":"for ","start":76.60913793945312,"end":76.95396557617188},{"word":"an ","start":76.95396557617188,"end":77.29879321289063},{"word":"on-site ","start":77.29879321289063,"end":77.64362060546875},{"word":"consultation. ","start":77.64362060546875,"end":77.9884482421875},{"word":"To ","start":78.21708325195313,"end":78.56191088867187},{"word":"get ","start":78.56191088867187,"end":78.90673852539062},{"word":"that ","start":78.90673852539062,"end":79.25156616210937},{"word":"set ","start":79.25156616210937,"end":79.59639379882813},{"word":"up, ","start":79.59639379882813,"end":79.94122119140626},{"word":"can ","start":79.94122119140626,"end":80.286048828125},{"word":"I ","start":80.286048828125,"end":80.63087646484375},{"word":"have ","start":80.63087646484375,"end":80.9757041015625},{"word":"your ","start":80.9757041015625,"end":81.32053149414062},{"word":"name ","start":81.32053149414062,"end":81.66535913085937},{"word":"and ","start":81.66535913085937,"end":82.01018676757812},{"word":"the ","start":82.01018676757812,"end":82.35501440429688},{"word":"address ","start":82.35501440429688,"end":82.69984204101563},{"word":"where ","start":82.69984204101563,"end":83.04466943359375},{"word":"the ","start":83.04466943359375,"end":83.3894970703125},{"word":"pool ","start":83.3894970703125,"end":83.73432470703125},{"word":"deck ","start":83.73432470703125,"end":84.07915234375},{"word":"is ","start":84.01392236328125,"end":84.35875},{"word":"located?","start":84.01392236328125,"end":84.35875}],"metadata":{"response_id":5}},{"role":"user","content":"I give them my my my address. ","words":[{"word":"I ","start":85.835994,"end":86.076},{"word":"give ","start":86.076,"end":86.316},{"word":"them ","start":86.316,"end":86.47599},{"word":"my ","start":86.47599,"end":86.555995},{"word":"my ","start":86.555995,"end":86.875995},{"word":"my ","start":87.296,"end":87.616},{"word":"address. ","start":87.616,"end":88.176}]},{"role":"agent","content":"Whenever you’re ready, just let me know your address and I’ll get it noted for the team. Also, may I have your name so we know who to contact?","words":[{"word":"Whenever ","start":91.866,"end":92.21082763671875},{"word":"you’re ","start":92.21082763671875,"end":92.5556552734375},{"word":"ready, ","start":92.5556552734375,"end":92.90048266601562},{"word":"just ","start":92.90048266601562,"end":93.24531030273438},{"word":"let ","start":93.24531030273438,"end":93.59013793945313},{"word":"me ","start":93.59013793945313,"end":93.93496557617188},{"word":"know ","start":93.93496557617188,"end":94.27979321289062},{"word":"your ","start":94.27979321289062,"end":94.62462060546875},{"word":"address ","start":94.62462060546875,"end":94.9694482421875},{"word":"and ","start":94.9694482421875,"end":95.31427587890624},{"word":"I’ll ","start":95.25958911132813,"end":95.60441674804687},{"word":"get ","start":95.25958911132813,"end":95.60441674804687},{"word":"it ","start":95.25958911132813,"end":95.60441674804687},{"word":"noted ","start":95.25958911132813,"end":95.60441674804687},{"word":"for ","start":95.25958911132813,"end":95.60441674804687},{"word":"the ","start":95.25958911132813,"end":95.60441674804687},{"word":"team.","start":95.25958911132813,"end":95.60441674804687},{"word":" Also, ","start":95.60441674804687,"end":95.949244140625},{"word":"may ","start":95.949244140625,"end":96.29407177734375},{"word":"I ","start":96.29407177734375,"end":96.6388994140625},{"word":"have ","start":96.6388994140625,"end":96.98372705078125},{"word":"your ","start":96.98372705078125,"end":97.3285546875},{"word":"name ","start":97.3285546875,"end":97.67338208007813},{"word":"so ","start":97.67338208007813,"end":98.01820971679687},{"word":"we ","start":98.01820971679687,"end":98.36303735351562},{"word":"know ","start":98.36303735351562,"end":98.70786499023437},{"word":"who ","start":98.70786499023437,"end":99.05269262695313},{"word":"to ","start":98.893505859375,"end":99.23833325195312},{"word":"contact?","start":98.893505859375,"end":99.23833325195312}],"metadata":{"response_id":7}},{"role":"user","content":"My name is Sheila Flores. And my address is seven seven three Hawkins Road, Sarasota, Florida. ","words":[{"word":"My ","start":100.726,"end":101.046},{"word":"name ","start":101.046,"end":101.206005},{"word":"is ","start":101.206005,"end":101.446},{"word":"Sheila ","start":101.446,"end":101.846004},{"word":"Flores. ","start":101.846004,"end":102.326},{"word":"And ","start":102.466,"end":102.706},{"word":"my ","start":102.706,"end":102.946},{"word":"address ","start":102.946,"end":103.506},{"word":"is ","start":103.506,"end":104.146},{"word":"seven ","start":104.226,"end":104.546},{"word":"seven ","start":104.546,"end":104.946},{"word":"three ","start":104.946,"end":105.266},{"word":"Hawkins ","start":106.286,"end":107.006},{"word":"Road, ","start":107.006,"end":107.726},{"word":"Sarasota, ","start":107.726,"end":108.446},{"word":"Florida. ","start":108.446,"end":108.686}]},{"role":"agent","content":"Thank you, Sheila. What’s the best phone number for the team to reach you about your pool deck cleaning and sealing estimate?","words":[{"word":"Thank ","start":109.968,"end":110.31282763671875},{"word":"you, ","start":110.31282763671875,"end":110.6576552734375},{"word":"Sheila. ","start":110.45908911132813,"end":110.80391674804687},{"word":"What’s ","start":110.80391674804687,"end":111.148744140625},{"word":"the ","start":111.148744140625,"end":111.49357177734375},{"word":"best ","start":111.49357177734375,"end":111.8383994140625},{"word":"phone ","start":111.8383994140625,"end":112.18322705078126},{"word":"number ","start":112.18322705078126,"end":112.5280546875},{"word":"for ","start":112.5280546875,"end":112.87288208007813},{"word":"the ","start":112.87288208007813,"end":113.21770971679688},{"word":"team ","start":113.21770971679688,"end":113.56253735351562},{"word":"to ","start":113.56253735351562,"end":113.90736499023437},{"word":"reach ","start":113.90736499023437,"end":114.25219262695313},{"word":"you ","start":114.25219262695313,"end":114.59702001953124},{"word":"about ","start":114.59702001953124,"end":114.94184765625},{"word":"your ","start":114.94184765625,"end":115.28667529296875},{"word":"pool ","start":114.963755859375,"end":115.30858325195312},{"word":"deck ","start":114.963755859375,"end":115.30858325195312},{"word":"cleaning ","start":114.963755859375,"end":115.30858325195312},{"word":"and ","start":114.963755859375,"end":115.30858325195312},{"word":"sealing ","start":114.963755859375,"end":115.30858325195312},{"word":"estimate?","start":114.963755859375,"end":115.30858325195312}],"metadata":{"response_id":9}},{"role":"user","content":"Nine four one five eight zero two five five one. ","words":[{"word":"Nine ","start":116.816005,"end":117.136005},{"word":"four ","start":117.136005,"end":117.376},{"word":"one ","start":117.376,"end":117.936},{"word":"five ","start":117.936,"end":118.256},{"word":"eight ","start":118.256,"end":118.576},{"word":"zero ","start":118.576,"end":119.056},{"word":"two ","start":119.056,"end":119.376},{"word":"five ","start":119.376,"end":119.616},{"word":"five ","start":119.756,"end":119.996},{"word":"one. ","start":119.996,"end":120.236}]},{"role":"agent","content":"Thanks, Sheila. Just to confirm, your name is Sheila Flores, your address is 773 Hawkins Road in Sarasota, and your best contact number is 941-580-2551. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Thanks, ","start":121.51,"end":121.85482763671875},{"word":"Sheila.","start":121.85482763671875,"end":122.1996552734375},{"word":" Just ","start":122.53166674804687,"end":122.876494140625},{"word":"to ","start":122.876494140625,"end":123.22132177734375},{"word":"confirm, ","start":123.22132177734375,"end":123.5661494140625},{"word":"your ","start":123.5661494140625,"end":123.91097705078126},{"word":"name ","start":123.91097705078126,"end":124.2558046875},{"word":"is ","start":124.2558046875,"end":124.60063208007813},{"word":"Sheila ","start":124.60063208007813,"end":124.94545971679688},{"word":"Flores, ","start":124.94545971679688,"end":125.29028735351562},{"word":"your ","start":125.29028735351562,"end":125.63511499023437},{"word":"address ","start":125.63511499023437,"end":125.97994262695312},{"word":"is ","start":125.97994262695312,"end":126.32477001953124},{"word":"773 ","start":126.32477001953124,"end":126.66959765625},{"word":"Hawkins ","start":126.66959765625,"end":127.01442529296875},{"word":"Road ","start":127.01442529296875,"end":127.3592529296875},{"word":"in ","start":127.3592529296875,"end":127.70408056640625},{"word":"Sarasota, ","start":127.70408056640625,"end":128.0489079589844},{"word":"and ","start":128.0489079589844,"end":128.39373559570313},{"word":"your ","start":128.39373559570313,"end":128.73856323242188},{"word":"best ","start":128.73856323242188,"end":129.08339086914063},{"word":"contact ","start":129.08339086914063,"end":129.42821850585938},{"word":"number ","start":129.42821850585938,"end":129.7730458984375},{"word":"is ","start":129.7730458984375,"end":130.11787353515626},{"word":"941-580-2551. ","start":130.11787353515626,"end":130.462701171875},{"word":"Is ","start":137.97295825195312,"end":138.31778588867186},{"word":"there ","start":138.31778588867186,"end":138.6626135253906},{"word":"a ","start":138.6626135253906,"end":139.0074411621094},{"word":"particular ","start":139.0074411621094,"end":139.35226879882813},{"word":"timeline ","start":139.35226879882813,"end":139.69709619140625},{"word":"you’re ","start":139.69709619140625,"end":140.041923828125},{"word":"hoping ","start":140.041923828125,"end":140.38675146484374},{"word":"for, ","start":140.38675146484374,"end":140.7315791015625},{"word":"or ","start":140.7315791015625,"end":141.07640649414063},{"word":"is ","start":141.07640649414063,"end":141.42123413085938},{"word":"this ","start":141.42123413085938,"end":141.76606176757812},{"word":"flexible?","start":141.703255859375,"end":142.04808325195313}],"metadata":{"response_id":10}},{"role":"user","content":"It's flexible. ","words":[{"word":"It's ","start":143.256,"end":143.65601},{"word":"flexible. ","start":143.65601,"end":143.976}]},{"role":"agent","content":"Perfect, I’ve got ","words":[{"word":"Perfect, ","start":145.243,"end":145.58782763671874},{"word":"I’ve ","start":145.58782763671874,"end":145.9326552734375},{"word":"got ","start":145.9326552734375,"end":146.27748266601563}],"metadata":{"response_id":11}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":147.22631,"end":147.22631}]},{"role":"agent","content":"Thanks, Sheila. ","words":[{"word":"Thanks, ","start":148.785,"end":149.12982763671874},{"word":"Sheila. ","start":149.12982763671874,"end":149.4746552734375}],"metadata":{"response_id":12}},{"role":"user","content":"I changed my I changed my mind. I would like to send photos instead. ","words":[{"word":"I ","start":149.326,"end":149.56601},{"word":"changed ","start":149.56601,"end":149.886},{"word":"my ","start":149.886,"end":150.20601},{"word":"I ","start":150.436,"end":150.83599},{"word":"changed ","start":150.83599,"end":151.156},{"word":"my ","start":151.156,"end":151.396},{"word":"mind. ","start":151.396,"end":151.71599},{"word":"I ","start":151.71599,"end":151.876},{"word":"would ","start":151.876,"end":152.036},{"word":"like ","start":152.036,"end":152.27599},{"word":"to ","start":152.27599,"end":152.436},{"word":"send ","start":152.436,"end":152.756},{"word":"photos ","start":152.756,"end":153.156},{"word":"instead. ","start":153.156,"end":153.47599}]},{"role":"agent","content":"No problem, Sheila. We can switch to an online estimate. After this call, you’ll get a text message with a secure link where you can upload photos of your pool deck. Try to include ","words":[{"word":"No ","start":154.534,"end":154.87882763671874},{"word":"problem, ","start":154.87882763671874,"end":155.2236552734375},{"word":"Sheila.","start":155.2236552734375,"end":155.56848266601563},{"word":" We ","start":155.66016674804686,"end":156.004994140625},{"word":"can ","start":156.004994140625,"end":156.34982177734375},{"word":"switch ","start":156.34982177734375,"end":156.6946494140625},{"word":"to ","start":156.6946494140625,"end":157.03947705078124},{"word":"an ","start":157.03947705078124,"end":157.3843046875},{"word":"online ","start":157.3843046875,"end":157.72913208007813},{"word":"estimate.","start":157.72913208007813,"end":158.07395971679688},{"word":" After ","start":158.3420832519531,"end":158.6869108886719},{"word":"this ","start":158.6869108886719,"end":159.03173852539064},{"word":"call, ","start":159.03173852539064,"end":159.37656616210938},{"word":"you’ll ","start":159.37656616210938,"end":159.72139379882813},{"word":"get ","start":159.72139379882813,"end":160.06622119140624},{"word":"a ","start":160.06622119140624,"end":160.411048828125},{"word":"text ","start":160.411048828125,"end":160.75587646484374},{"word":"message ","start":160.75587646484374,"end":161.1007041015625},{"word":"with ","start":161.1007041015625,"end":161.44553149414062},{"word":"a ","start":161.44553149414062,"end":161.79035913085937},{"word":"secure ","start":161.79035913085937,"end":162.13518676757812},{"word":"link ","start":162.13518676757812,"end":162.48001440429687},{"word":"where ","start":162.48001440429687,"end":162.82484204101561},{"word":"you ","start":162.82484204101561,"end":163.16966943359375},{"word":"can ","start":163.16966943359375,"end":163.5144970703125},{"word":"upload ","start":163.38429736328126,"end":163.729125},{"word":"photos ","start":163.38429736328126,"end":163.729125},{"word":"of ","start":163.38429736328126,"end":163.729125},{"word":"your ","start":163.38429736328126,"end":163.729125},{"word":"pool ","start":163.38429736328126,"end":163.729125},{"word":"deck. ","start":163.38429736328126,"end":163.729125},{"word":"Try ","start":163.729125,"end":164.07395263671876},{"word":"to ","start":164.07395263671876,"end":164.4187802734375},{"word":"include ","start":164.4187802734375,"end":164.76360766601562}],"metadata":{"response_id":13}},{"role":"user","content":"Fucking ","words":[{"word":"Fucking ","start":165.066,"end":165.546}]},{"role":"agent","content":"several clear photos ","words":[{"word":"several ","start":164.76360766601562,"end":165.10843530273436},{"word":"clear ","start":165.10843530273436,"end":165.4532629394531},{"word":"photos ","start":165.4532629394531,"end":165.7980905761719}],"metadata":{"response_id":13}},{"role":"user","content":"nerd. ","words":[{"word":"nerd. ","start":165.546,"end":165.866}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.577,"end":0.92182763671875},{"word":"you ","start":0.92182763671875,"end":1.2666552734375},{"word":"for ","start":1.2666552734375,"end":1.611482666015625},{"word":"calling ","start":1.611482666015625,"end":1.956310302734375},{"word":"Instant ","start":1.956310302734375,"end":2.301137939453125},{"word":"Pavers. ","start":2.18267236328125,"end":2.5275},{"word":"This ","start":2.5275,"end":2.87232763671875},{"word":"is ","start":2.87232763671875,"end":3.2171552734375},{"word":"Mac ","start":3.2171552734375,"end":3.561982666015625},{"word":"the ","start":3.561982666015625,"end":3.906810302734375},{"word":"Digital ","start":3.906810302734375,"end":4.251637939453125},{"word":"Assistant. ","start":4.251637939453125,"end":4.596465576171875},{"word":"How ","start":4.988833251953125,"end":5.333660888671875},{"word":"may ","start":5.333660888671875,"end":5.678488525390625},{"word":"I ","start":5.678488525390625,"end":6.023316162109375},{"word":"help ","start":5.77017236328125,"end":6.115},{"word":"you?","start":5.77017236328125,"end":6.115}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. I'm calling for an estimate on my, um, pavers. ","words":[{"word":"Hi. ","start":7.486000000000001,"end":7.966},{"word":"I'm ","start":7.966,"end":8.206},{"word":"calling ","start":8.206,"end":8.446},{"word":"for ","start":8.446,"end":8.686},{"word":"an ","start":8.686,"end":8.846},{"word":"estimate ","start":8.846,"end":9.246},{"word":"on ","start":9.246,"end":9.565999},{"word":"my, ","start":9.565999,"end":9.886000000000001},{"word":"um, ","start":9.886000000000001,"end":10.126},{"word":"pavers. ","start":10.126,"end":10.606}]},{"role":"agent","content":"Thanks for reaching out. Can you tell me a little more about your project? Are you looking for paver repair, cleaning and sealing, or something else?","words":[{"word":"Thanks ","start":11.989,"end":12.33382763671875},{"word":"for ","start":12.33382763671875,"end":12.6786552734375},{"word":"reaching ","start":12.6786552734375,"end":13.023482666015624},{"word":"out. ","start":12.770339111328125,"end":13.115166748046875},{"word":"Can ","start":13.115166748046875,"end":13.459994140625},{"word":"you ","start":13.459994140625,"end":13.80482177734375},{"word":"tell ","start":13.80482177734375,"end":14.1496494140625},{"word":"me ","start":14.1496494140625,"end":14.49447705078125},{"word":"a ","start":14.49447705078125,"end":14.8393046875},{"word":"little ","start":14.65117236328125,"end":14.996},{"word":"more ","start":14.65117236328125,"end":14.996},{"word":"about ","start":14.65117236328125,"end":14.996},{"word":"your ","start":14.65117236328125,"end":14.996},{"word":"project? ","start":14.65117236328125,"end":14.996},{"word":"Are ","start":14.996,"end":15.34082763671875},{"word":"you ","start":15.34082763671875,"end":15.6856552734375},{"word":"looking ","start":15.6856552734375,"end":16.030482666015626},{"word":"for ","start":16.030482666015626,"end":16.375310302734373},{"word":"paver ","start":16.375310302734373,"end":16.720137939453124},{"word":"repair, ","start":16.720137939453124,"end":17.064965576171875},{"word":"cleaning ","start":17.064965576171875,"end":17.409793212890627},{"word":"and ","start":17.409793212890627,"end":17.75462060546875},{"word":"sealing, ","start":17.75462060546875,"end":18.0994482421875},{"word":"or ","start":18.0994482421875,"end":18.44427587890625},{"word":"something ","start":18.44427587890625,"end":18.789103515625},{"word":"else?","start":18.789103515625,"end":19.13393115234375}],"metadata":{"response_id":1}},{"role":"user","content":"Cleaning and sealing. ","words":[{"word":"Cleaning ","start":20.726,"end":21.126},{"word":"and ","start":21.126,"end":21.286},{"word":"sealing. ","start":21.286,"end":21.606}]},{"role":"agent","content":"All right, cleaning and sealing is one of our specialties. Can you describe the area you’d like cleaned and sealed? For example, is it a driveway, pool deck, patio, or another space?","words":[{"word":"All ","start":23.664,"end":24.00882763671875},{"word":"right, ","start":24.00882763671875,"end":24.3536552734375},{"word":"cleaning ","start":24.3536552734375,"end":24.698482666015625},{"word":"and ","start":24.698482666015625,"end":25.043310302734376},{"word":"sealing ","start":25.043310302734376,"end":25.388137939453124},{"word":"is ","start":25.388137939453124,"end":25.732965576171875},{"word":"one ","start":25.732965576171875,"end":26.077793212890626},{"word":"of ","start":26.077793212890626,"end":26.42262060546875},{"word":"our ","start":26.186839111328126,"end":26.531666748046874},{"word":"specialties.","start":26.186839111328126,"end":26.531666748046874},{"word":" Can ","start":26.531666748046874,"end":26.876494140625},{"word":"you ","start":26.876494140625,"end":27.22132177734375},{"word":"describe ","start":27.22132177734375,"end":27.5661494140625},{"word":"the ","start":27.5661494140625,"end":27.91097705078125},{"word":"area ","start":27.91097705078125,"end":28.2558046875},{"word":"you’d ","start":28.2558046875,"end":28.600632080078125},{"word":"like ","start":28.600632080078125,"end":28.945459716796876},{"word":"cleaned ","start":28.945459716796876,"end":29.290287353515627},{"word":"and ","start":29.054505859375,"end":29.399333251953124},{"word":"sealed? ","start":29.054505859375,"end":29.399333251953124},{"word":"For ","start":29.399333251953124,"end":29.744160888671875},{"word":"example, ","start":29.744160888671875,"end":30.088988525390626},{"word":"is ","start":30.088988525390626,"end":30.433816162109373},{"word":"it ","start":30.433816162109373,"end":30.778643798828124},{"word":"a ","start":30.778643798828124,"end":31.12347119140625},{"word":"driveway, ","start":31.12347119140625,"end":31.468298828125},{"word":"pool ","start":31.468298828125,"end":31.81312646484375},{"word":"deck, ","start":31.81312646484375,"end":32.1579541015625},{"word":"patio, ","start":32.1579541015625,"end":32.50278149414063},{"word":"or ","start":32.50278149414063,"end":32.847609130859375},{"word":"another ","start":32.847609130859375,"end":33.19243676757812},{"word":"space?","start":33.19243676757812,"end":33.53726440429688}],"metadata":{"response_id":2}},{"role":"user","content":"Four deck. ","words":[{"word":"Four ","start":36.266002,"end":36.586},{"word":"deck. ","start":36.586,"end":36.826}]},{"role":"agent","content":"Thanks for letting me know it’s your pool deck. Is there anything specific you’d like us to know about the project, like stains, weeds, or any trouble spots?","words":[{"word":"Thanks ","start":38.271,"end":38.61582763671875},{"word":"for ","start":38.61582763671875,"end":38.9606552734375},{"word":"letting ","start":38.9606552734375,"end":39.30548266601563},{"word":"me ","start":39.30548266601563,"end":39.650310302734376},{"word":"know ","start":39.650310302734376,"end":39.99513793945312},{"word":"it’s ","start":39.807005859375,"end":40.15183325195313},{"word":"your ","start":39.807005859375,"end":40.15183325195313},{"word":"pool ","start":39.807005859375,"end":40.15183325195313},{"word":"deck. ","start":39.807005859375,"end":40.15183325195313},{"word":"Is ","start":40.15183325195313,"end":40.496660888671876},{"word":"there ","start":40.496660888671876,"end":40.84148852539062},{"word":"anything ","start":40.84148852539062,"end":41.18631616210938},{"word":"specific ","start":41.18631616210938,"end":41.531143798828126},{"word":"you’d ","start":41.531143798828126,"end":41.87597119140625},{"word":"like ","start":41.87597119140625,"end":42.220798828125},{"word":"us ","start":42.220798828125,"end":42.56562646484375},{"word":"to ","start":42.56562646484375,"end":42.9104541015625},{"word":"know ","start":42.9104541015625,"end":43.255281494140625},{"word":"about ","start":43.255281494140625,"end":43.60010913085937},{"word":"the ","start":43.60010913085937,"end":43.94493676757813},{"word":"project, ","start":43.94493676757813,"end":44.289764404296875},{"word":"like ","start":44.289764404296875,"end":44.63459204101562},{"word":"stains, ","start":44.63459204101562,"end":44.97941943359375},{"word":"weeds, ","start":44.752880859375,"end":45.09770825195312},{"word":"or ","start":44.752880859375,"end":45.09770825195312},{"word":"any ","start":44.752880859375,"end":45.09770825195312},{"word":"trouble ","start":44.752880859375,"end":45.09770825195312},{"word":"spots?","start":44.752880859375,"end":45.09770825195312}],"metadata":{"response_id":3}},{"role":"user","content":"It's Stanley's and Dick's black spots. ","words":[{"word":"It's ","start":46.616,"end":47.016002},{"word":"Stanley's ","start":47.016002,"end":47.656},{"word":"and ","start":47.656,"end":47.976},{"word":"Dick's ","start":48.906,"end":49.386},{"word":"black ","start":50.155998,"end":50.475997},{"word":"spots. ","start":50.475997,"end":50.876}]},{"role":"agent","content":"Got it, you’re seeing stains and some black spots on the pool deck. That’s helpful to know.For estimates, we can often provide one online if you’re able to send us some photos, or we can schedule an on-site consultation if you prefer. Would you like to get started with an online estimate by uploading photos, or would you rather have someone come out to take a look in person?","words":[{"word":"Got ","start":52.304,"end":52.64882763671875},{"word":"it, ","start":52.64882763671875,"end":52.9936552734375},{"word":"you’re ","start":52.9936552734375,"end":53.33848266601562},{"word":"seeing ","start":53.33848266601562,"end":53.68331030273438},{"word":"stains ","start":53.68331030273438,"end":54.028137939453124},{"word":"and ","start":54.028137939453124,"end":54.37296557617187},{"word":"some ","start":54.37296557617187,"end":54.717793212890626},{"word":"black ","start":54.717793212890626,"end":55.06262060546875},{"word":"spots ","start":55.06262060546875,"end":55.4074482421875},{"word":"on ","start":55.4074482421875,"end":55.75227587890625},{"word":"the ","start":55.75227587890625,"end":56.097103515625},{"word":"pool ","start":56.097103515625,"end":56.44193115234375},{"word":"deck. ","start":56.10392236328125,"end":56.44875},{"word":"That’s ","start":56.44875,"end":56.79357763671875},{"word":"helpful ","start":56.79357763671875,"end":57.1384052734375},{"word":"to ","start":57.1384052734375,"end":57.483232666015624},{"word":"know.","start":57.45067236328125,"end":57.7955},{"word":"For ","start":57.7955,"end":58.14032763671875},{"word":"estimates, ","start":58.14032763671875,"end":58.4851552734375},{"word":"we ","start":58.4851552734375,"end":58.829982666015624},{"word":"can ","start":58.829982666015624,"end":59.17481030273437},{"word":"often ","start":59.17481030273437,"end":59.519637939453126},{"word":"provide ","start":59.519637939453126,"end":59.864465576171874},{"word":"one ","start":59.864465576171874,"end":60.20929321289063},{"word":"online ","start":60.20929321289063,"end":60.55412060546875},{"word":"if ","start":60.55412060546875,"end":60.8989482421875},{"word":"you’re ","start":60.8989482421875,"end":61.24377587890625},{"word":"able ","start":61.24377587890625,"end":61.588603515625},{"word":"to ","start":61.588603515625,"end":61.93343115234375},{"word":"send ","start":61.93343115234375,"end":62.278258544921876},{"word":"us ","start":62.278258544921876,"end":62.62308618164062},{"word":"some ","start":62.62308618164062,"end":62.96791381835938},{"word":"photos, ","start":62.96791381835938,"end":63.312741455078125},{"word":"or ","start":63.312741455078125,"end":63.65756884765625},{"word":"we ","start":63.487880859375,"end":63.83270825195312},{"word":"can ","start":63.487880859375,"end":63.83270825195312},{"word":"schedule ","start":63.487880859375,"end":63.83270825195312},{"word":"an ","start":63.487880859375,"end":63.83270825195312},{"word":"on-site ","start":63.487880859375,"end":63.83270825195312},{"word":"consultation ","start":63.487880859375,"end":63.83270825195312},{"word":"if ","start":63.487880859375,"end":63.83270825195312},{"word":"you ","start":63.487880859375,"end":63.83270825195312},{"word":"prefer. ","start":63.487880859375,"end":63.83270825195312},{"word":"Would ","start":63.83270825195312,"end":64.17753588867187},{"word":"you ","start":64.17753588867187,"end":64.52236352539063},{"word":"like ","start":64.52236352539063,"end":64.86719116210938},{"word":"to ","start":64.86719116210938,"end":65.21201879882813},{"word":"get ","start":65.21201879882813,"end":65.55684619140625},{"word":"started ","start":65.55684619140625,"end":65.901673828125},{"word":"with ","start":65.901673828125,"end":66.24650146484375},{"word":"an ","start":66.24650146484375,"end":66.5913291015625},{"word":"online ","start":66.5913291015625,"end":66.93615649414062},{"word":"estimate ","start":66.93615649414062,"end":67.28098413085938},{"word":"by ","start":67.28098413085938,"end":67.62581176757813},{"word":"uploading ","start":67.62581176757813,"end":67.97063940429688},{"word":"photos, ","start":67.97063940429688,"end":68.31546704101562},{"word":"or ","start":68.31546704101562,"end":68.66029443359375},{"word":"would ","start":68.66029443359375,"end":69.0051220703125},{"word":"you ","start":69.0051220703125,"end":69.34994970703124},{"word":"rather ","start":69.34994970703124,"end":69.69477734375},{"word":"have ","start":69.69477734375,"end":70.03960498046875},{"word":"someone ","start":69.885005859375,"end":70.22983325195312},{"word":"come ","start":69.885005859375,"end":70.22983325195312},{"word":"out ","start":69.885005859375,"end":70.22983325195312},{"word":"to ","start":69.885005859375,"end":70.22983325195312},{"word":"take ","start":69.885005859375,"end":70.22983325195312},{"word":"a ","start":69.885005859375,"end":70.22983325195312},{"word":"look ","start":69.885005859375,"end":70.22983325195312},{"word":"in ","start":69.885005859375,"end":70.22983325195312},{"word":"person?","start":69.885005859375,"end":70.22983325195312}],"metadata":{"response_id":4}},{"role":"user","content":"I would like to have someone come in person. ","words":[{"word":"I ","start":71.516,"end":71.756},{"word":"would ","start":71.756,"end":71.996},{"word":"like ","start":71.996,"end":72.156},{"word":"to ","start":72.156,"end":72.316},{"word":"have ","start":72.316,"end":72.476},{"word":"someone ","start":72.476,"end":72.876},{"word":"come ","start":72.876,"end":73.116},{"word":"in ","start":73.116,"end":73.356},{"word":"person. ","start":73.356,"end":73.516}]},{"role":"agent","content":"No problem, we can arrange for an on-site consultation. To get that set up, can I have your name and the address where the pool deck is located?","words":[{"word":"No ","start":74.885,"end":75.22982763671875},{"word":"problem, ","start":75.22982763671875,"end":75.5746552734375},{"word":"we ","start":75.5746552734375,"end":75.91948266601563},{"word":"can ","start":75.91948266601563,"end":76.26431030273437},{"word":"arrange ","start":76.26431030273437,"end":76.60913793945312},{"word":"for ","start":76.60913793945312,"end":76.95396557617188},{"word":"an ","start":76.95396557617188,"end":77.29879321289063},{"word":"on-site ","start":77.29879321289063,"end":77.64362060546875},{"word":"consultation. ","start":77.64362060546875,"end":77.9884482421875},{"word":"To ","start":78.21708325195313,"end":78.56191088867187},{"word":"get ","start":78.56191088867187,"end":78.90673852539062},{"word":"that ","start":78.90673852539062,"end":79.25156616210937},{"word":"set ","start":79.25156616210937,"end":79.59639379882813},{"word":"up, ","start":79.59639379882813,"end":79.94122119140626},{"word":"can ","start":79.94122119140626,"end":80.286048828125},{"word":"I ","start":80.286048828125,"end":80.63087646484375},{"word":"have ","start":80.63087646484375,"end":80.9757041015625},{"word":"your ","start":80.9757041015625,"end":81.32053149414062},{"word":"name ","start":81.32053149414062,"end":81.66535913085937},{"word":"and ","start":81.66535913085937,"end":82.01018676757812},{"word":"the ","start":82.01018676757812,"end":82.35501440429688},{"word":"address ","start":82.35501440429688,"end":82.69984204101563},{"word":"where ","start":82.69984204101563,"end":83.04466943359375},{"word":"the ","start":83.04466943359375,"end":83.3894970703125},{"word":"pool ","start":83.3894970703125,"end":83.73432470703125},{"word":"deck ","start":83.73432470703125,"end":84.07915234375},{"word":"is ","start":84.01392236328125,"end":84.35875},{"word":"located?","start":84.01392236328125,"end":84.35875}],"metadata":{"response_id":5}},{"role":"user","content":"I give them my my my address. ","words":[{"word":"I ","start":85.835994,"end":86.076},{"word":"give ","start":86.076,"end":86.316},{"word":"them ","start":86.316,"end":86.47599},{"word":"my ","start":86.47599,"end":86.555995},{"word":"my ","start":86.555995,"end":86.875995},{"word":"my ","start":87.296,"end":87.616},{"word":"address. ","start":87.616,"end":88.176}]},{"role":"agent","content":"Whenever you’re ready, just let me know your address and I’ll get it noted for the team. Also, may I have your name so we know who to contact?","words":[{"word":"Whenever ","start":91.866,"end":92.21082763671875},{"word":"you’re ","start":92.21082763671875,"end":92.5556552734375},{"word":"ready, ","start":92.5556552734375,"end":92.90048266601562},{"word":"just ","start":92.90048266601562,"end":93.24531030273438},{"word":"let ","start":93.24531030273438,"end":93.59013793945313},{"word":"me ","start":93.59013793945313,"end":93.93496557617188},{"word":"know ","start":93.93496557617188,"end":94.27979321289062},{"word":"your ","start":94.27979321289062,"end":94.62462060546875},{"word":"address ","start":94.62462060546875,"end":94.9694482421875},{"word":"and ","start":94.9694482421875,"end":95.31427587890624},{"word":"I’ll ","start":95.25958911132813,"end":95.60441674804687},{"word":"get ","start":95.25958911132813,"end":95.60441674804687},{"word":"it ","start":95.25958911132813,"end":95.60441674804687},{"word":"noted ","start":95.25958911132813,"end":95.60441674804687},{"word":"for ","start":95.25958911132813,"end":95.60441674804687},{"word":"the ","start":95.25958911132813,"end":95.60441674804687},{"word":"team.","start":95.25958911132813,"end":95.60441674804687},{"word":" Also, ","start":95.60441674804687,"end":95.949244140625},{"word":"may ","start":95.949244140625,"end":96.29407177734375},{"word":"I ","start":96.29407177734375,"end":96.6388994140625},{"word":"have ","start":96.6388994140625,"end":96.98372705078125},{"word":"your ","start":96.98372705078125,"end":97.3285546875},{"word":"name ","start":97.3285546875,"end":97.67338208007813},{"word":"so ","start":97.67338208007813,"end":98.01820971679687},{"word":"we ","start":98.01820971679687,"end":98.36303735351562},{"word":"know ","start":98.36303735351562,"end":98.70786499023437},{"word":"who ","start":98.70786499023437,"end":99.05269262695313},{"word":"to ","start":98.893505859375,"end":99.23833325195312},{"word":"contact?","start":98.893505859375,"end":99.23833325195312}],"metadata":{"response_id":7}},{"role":"user","content":"My name is Sheila Flores. And my address is seven seven three Hawkins Road, Sarasota, Florida. ","words":[{"word":"My ","start":100.726,"end":101.046},{"word":"name ","start":101.046,"end":101.206005},{"word":"is ","start":101.206005,"end":101.446},{"word":"Sheila ","start":101.446,"end":101.846004},{"word":"Flores. ","start":101.846004,"end":102.326},{"word":"And ","start":102.466,"end":102.706},{"word":"my ","start":102.706,"end":102.946},{"word":"address ","start":102.946,"end":103.506},{"word":"is ","start":103.506,"end":104.146},{"word":"seven ","start":104.226,"end":104.546},{"word":"seven ","start":104.546,"end":104.946},{"word":"three ","start":104.946,"end":105.266},{"word":"Hawkins ","start":106.286,"end":107.006},{"word":"Road, ","start":107.006,"end":107.726},{"word":"Sarasota, ","start":107.726,"end":108.446},{"word":"Florida. ","start":108.446,"end":108.686}]},{"role":"agent","content":"Thank you, Sheila. What’s the best phone number for the team to reach you about your pool deck cleaning and sealing estimate?","words":[{"word":"Thank ","start":109.968,"end":110.31282763671875},{"word":"you, ","start":110.31282763671875,"end":110.6576552734375},{"word":"Sheila. ","start":110.45908911132813,"end":110.80391674804687},{"word":"What’s ","start":110.80391674804687,"end":111.148744140625},{"word":"the ","start":111.148744140625,"end":111.49357177734375},{"word":"best ","start":111.49357177734375,"end":111.8383994140625},{"word":"phone ","start":111.8383994140625,"end":112.18322705078126},{"word":"number ","start":112.18322705078126,"end":112.5280546875},{"word":"for ","start":112.5280546875,"end":112.87288208007813},{"word":"the ","start":112.87288208007813,"end":113.21770971679688},{"word":"team ","start":113.21770971679688,"end":113.56253735351562},{"word":"to ","start":113.56253735351562,"end":113.90736499023437},{"word":"reach ","start":113.90736499023437,"end":114.25219262695313},{"word":"you ","start":114.25219262695313,"end":114.59702001953124},{"word":"about ","start":114.59702001953124,"end":114.94184765625},{"word":"your ","start":114.94184765625,"end":115.28667529296875},{"word":"pool ","start":114.963755859375,"end":115.30858325195312},{"word":"deck ","start":114.963755859375,"end":115.30858325195312},{"word":"cleaning ","start":114.963755859375,"end":115.30858325195312},{"word":"and ","start":114.963755859375,"end":115.30858325195312},{"word":"sealing ","start":114.963755859375,"end":115.30858325195312},{"word":"estimate?","start":114.963755859375,"end":115.30858325195312}],"metadata":{"response_id":9}},{"role":"user","content":"Nine four one five eight zero two five five one. ","words":[{"word":"Nine ","start":116.816005,"end":117.136005},{"word":"four ","start":117.136005,"end":117.376},{"word":"one ","start":117.376,"end":117.936},{"word":"five ","start":117.936,"end":118.256},{"word":"eight ","start":118.256,"end":118.576},{"word":"zero ","start":118.576,"end":119.056},{"word":"two ","start":119.056,"end":119.376},{"word":"five ","start":119.376,"end":119.616},{"word":"five ","start":119.756,"end":119.996},{"word":"one. ","start":119.996,"end":120.236}]},{"role":"agent","content":"Thanks, Sheila. Just to confirm, your name is Sheila Flores, your address is 773 Hawkins Road in Sarasota, and your best contact number is 941-580-2551. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Thanks, ","start":121.51,"end":121.85482763671875},{"word":"Sheila.","start":121.85482763671875,"end":122.1996552734375},{"word":" Just ","start":122.53166674804687,"end":122.876494140625},{"word":"to ","start":122.876494140625,"end":123.22132177734375},{"word":"confirm, ","start":123.22132177734375,"end":123.5661494140625},{"word":"your ","start":123.5661494140625,"end":123.91097705078126},{"word":"name ","start":123.91097705078126,"end":124.2558046875},{"word":"is ","start":124.2558046875,"end":124.60063208007813},{"word":"Sheila ","start":124.60063208007813,"end":124.94545971679688},{"word":"Flores, ","start":124.94545971679688,"end":125.29028735351562},{"word":"your ","start":125.29028735351562,"end":125.63511499023437},{"word":"address ","start":125.63511499023437,"end":125.97994262695312},{"word":"is ","start":125.97994262695312,"end":126.32477001953124},{"word":"773 ","start":126.32477001953124,"end":126.66959765625},{"word":"Hawkins ","start":126.66959765625,"end":127.01442529296875},{"word":"Road ","start":127.01442529296875,"end":127.3592529296875},{"word":"in ","start":127.3592529296875,"end":127.70408056640625},{"word":"Sarasota, ","start":127.70408056640625,"end":128.0489079589844},{"word":"and ","start":128.0489079589844,"end":128.39373559570313},{"word":"your ","start":128.39373559570313,"end":128.73856323242188},{"word":"best ","start":128.73856323242188,"end":129.08339086914063},{"word":"contact ","start":129.08339086914063,"end":129.42821850585938},{"word":"number ","start":129.42821850585938,"end":129.7730458984375},{"word":"is ","start":129.7730458984375,"end":130.11787353515626},{"word":"941-580-2551. ","start":130.11787353515626,"end":130.462701171875},{"word":"Is ","start":137.97295825195312,"end":138.31778588867186},{"word":"there ","start":138.31778588867186,"end":138.6626135253906},{"word":"a ","start":138.6626135253906,"end":139.0074411621094},{"word":"particular ","start":139.0074411621094,"end":139.35226879882813},{"word":"timeline ","start":139.35226879882813,"end":139.69709619140625},{"word":"you’re ","start":139.69709619140625,"end":140.041923828125},{"word":"hoping ","start":140.041923828125,"end":140.38675146484374},{"word":"for, ","start":140.38675146484374,"end":140.7315791015625},{"word":"or ","start":140.7315791015625,"end":141.07640649414063},{"word":"is ","start":141.07640649414063,"end":141.42123413085938},{"word":"this ","start":141.42123413085938,"end":141.76606176757812},{"word":"flexible?","start":141.703255859375,"end":142.04808325195313}],"metadata":{"response_id":10}},{"role":"user","content":"It's flexible. ","words":[{"word":"It's ","start":143.256,"end":143.65601},{"word":"flexible. ","start":143.65601,"end":143.976}]},{"role":"agent","content":"Perfect, I’ve got ","words":[{"word":"Perfect, ","start":145.243,"end":145.58782763671874},{"word":"I’ve ","start":145.58782763671874,"end":145.9326552734375},{"word":"got ","start":145.9326552734375,"end":146.27748266601563}],"metadata":{"response_id":11}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":147.22631,"end":147.22631}]},{"role":"agent","content":"Thanks, Sheila. ","words":[{"word":"Thanks, ","start":148.785,"end":149.12982763671874},{"word":"Sheila. ","start":149.12982763671874,"end":149.4746552734375}],"metadata":{"response_id":12}},{"role":"user","content":"I changed my I changed my mind. I would like to send photos instead. ","words":[{"word":"I ","start":149.326,"end":149.56601},{"word":"changed ","start":149.56601,"end":149.886},{"word":"my ","start":149.886,"end":150.20601},{"word":"I ","start":150.436,"end":150.83599},{"word":"changed ","start":150.83599,"end":151.156},{"word":"my ","start":151.156,"end":151.396},{"word":"mind. ","start":151.396,"end":151.71599},{"word":"I ","start":151.71599,"end":151.876},{"word":"would ","start":151.876,"end":152.036},{"word":"like ","start":152.036,"end":152.27599},{"word":"to ","start":152.27599,"end":152.436},{"word":"send ","start":152.436,"end":152.756},{"word":"photos ","start":152.756,"end":153.156},{"word":"instead. ","start":153.156,"end":153.47599}]},{"role":"agent","content":"No problem, Sheila. We can switch to an online estimate. After this call, you’ll get a text message with a secure link where you can upload photos of your pool deck. Try to include ","words":[{"word":"No ","start":154.534,"end":154.87882763671874},{"word":"problem, ","start":154.87882763671874,"end":155.2236552734375},{"word":"Sheila.","start":155.2236552734375,"end":155.56848266601563},{"word":" We ","start":155.66016674804686,"end":156.004994140625},{"word":"can ","start":156.004994140625,"end":156.34982177734375},{"word":"switch ","start":156.34982177734375,"end":156.6946494140625},{"word":"to ","start":156.6946494140625,"end":157.03947705078124},{"word":"an ","start":157.03947705078124,"end":157.3843046875},{"word":"online ","start":157.3843046875,"end":157.72913208007813},{"word":"estimate.","start":157.72913208007813,"end":158.07395971679688},{"word":" After ","start":158.3420832519531,"end":158.6869108886719},{"word":"this ","start":158.6869108886719,"end":159.03173852539064},{"word":"call, ","start":159.03173852539064,"end":159.37656616210938},{"word":"you’ll ","start":159.37656616210938,"end":159.72139379882813},{"word":"get ","start":159.72139379882813,"end":160.06622119140624},{"word":"a ","start":160.06622119140624,"end":160.411048828125},{"word":"text ","start":160.411048828125,"end":160.75587646484374},{"word":"message ","start":160.75587646484374,"end":161.1007041015625},{"word":"with ","start":161.1007041015625,"end":161.44553149414062},{"word":"a ","start":161.44553149414062,"end":161.79035913085937},{"word":"secure ","start":161.79035913085937,"end":162.13518676757812},{"word":"link ","start":162.13518676757812,"end":162.48001440429687},{"word":"where ","start":162.48001440429687,"end":162.82484204101561},{"word":"you ","start":162.82484204101561,"end":163.16966943359375},{"word":"can ","start":163.16966943359375,"end":163.5144970703125},{"word":"upload ","start":163.38429736328126,"end":163.729125},{"word":"photos ","start":163.38429736328126,"end":163.729125},{"word":"of ","start":163.38429736328126,"end":163.729125},{"word":"your ","start":163.38429736328126,"end":163.729125},{"word":"pool ","start":163.38429736328126,"end":163.729125},{"word":"deck. ","start":163.38429736328126,"end":163.729125},{"word":"Try ","start":163.729125,"end":164.07395263671876},{"word":"to ","start":164.07395263671876,"end":164.4187802734375},{"word":"include ","start":164.4187802734375,"end":164.76360766601562}],"metadata":{"response_id":13}},{"role":"user","content":"Fucking ","words":[{"word":"Fucking ","start":165.066,"end":165.546}]},{"role":"agent","content":"several clear photos ","words":[{"word":"several ","start":164.76360766601562,"end":165.10843530273436},{"word":"clear ","start":165.10843530273436,"end":165.4532629394531},{"word":"photos ","start":165.4532629394531,"end":165.7980905761719}],"metadata":{"response_id":13}},{"role":"user","content":"nerd. ","words":[{"word":"nerd. ","start":165.546,"end":165.866}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7b74204a95f5a8143f6a4ed33c481d3edcc901e8c1bc3f4cdd5c9fd8bca54a5d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7b74204a95f5a8143f6a4ed33c481d3edcc901e8c1bc3f4cdd5c9fd8bca54a5d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7b74204a95f5a8143f6a4ed33c481d3edcc901e8c1bc3f4cdd5c9fd8bca54a5d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":880,"p90":1172.1999999999998,"p95":1379.5999999999995,"p99":1638.3199999999997,"min":2,"max":1703,"num":15,"sum":13303,"values":[2,828,1703,1069,880,904,953,991,776,808,1241,773,728,717,930]},"e2e":{"p50":1405.5,"p90":2037.20048828125,"p95":2268.5999999999995,"p99":2474.5200000000004,"min":1058.010009765625,"max":2526,"num":12,"sum":18498.704833984375,"values":[1383,2058,1445,1428,1369,1850.0048828125,1282,1274,1267,1558.68994140625,1058.010009765625,2526]},"tts":{"p50":191,"p90":285.2,"p95":375.1999999999997,"p99":534.2399999999998,"min":140,"max":574,"num":15,"sum":3393,"values":[574,209,140,191,278,249,249,290,181,164,147,221,162,147,191]},"asr":{"p50":197,"p90":326.5,"p95":368.65,"p99":402.53000000000003,"min":0,"max":411,"num":12,"sum":2469,"values":[334,191,169,257,203,411,187,0,257,20,181,259]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":15.4916723},{"product":"platform_tts","unit_price":0.025,"cost":4.225},{"product":"gpt_4_1","unit_price":0.075,"cost":12.675},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":169,"total_duration_unit_price":0.1916667,"combined_cost":33.8916723},"call_analysis":{"call_summary":"Sheila Flores called to request an estimate for cleaning and sealing her pool deck, which has stains and black spots. Initially requesting an on-site estimate, she later changed her mind and opted for an online estimate by sending photos. The agent confirmed her contact details and explained the next steps.","in_voicemail":false,"user_sentiment":"Negative","call_successful":true,"custom_analysis_data":{"customer_name":"Sheila Flores","property_address":"773 Hawkins Road, Sarasota, Florida","service_type":"cleaning and sealing","estimate_type":"online estimate","qualified_lead":true,"project_description":"Cleaning and sealing of a pool deck with stains and black spots."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1403,1448,1501,1554,1654,1704,1704,1754,1768,1814,1879,1893,1929,1986],"average":1713.642857142857,"num_requests":14},"tool_calls":[],"from_number":"9415802551","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780543267536}

2026-06-03T21:21:08-06:00
{"event":"call_ended","call":{"call_id":"call_55b7301ee19631b8f29a1f26064","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ1N4CGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ1N4CGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780543096599,"end_timestamp":1780543265261,"duration_ms":168662,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hi. I'm calling for an estimate on my, um, pavers. \nAgent: Thanks for reaching out. Can you tell me a little more about your project? Are you looking for paver repair, cleaning and sealing, or something else?\nUser: Cleaning and sealing. \nAgent: All right, cleaning and sealing is one of our specialties. Can you describe the area you’d like cleaned and sealed? For example, is it a driveway, pool deck, patio, or another space?\nUser: Four deck. \nAgent: Thanks for letting me know it’s your pool deck. Is there anything specific you’d like us to know about the project, like stains, weeds, or any trouble spots?\nUser: It's Stanley's and Dick's black spots. \nAgent: Got it, you’re seeing stains and some black spots on the pool deck. That’s helpful to know.For estimates, we can often provide one online if you’re able to send us some photos, or we can schedule an on-site consultation if you prefer. Would you like to get started with an online estimate by uploading photos, or would you rather have someone come out to take a look in person?\nUser: I would like to have someone come in person. \nAgent: No problem, we can arrange for an on-site consultation. To get that set up, can I have your name and the address where the pool deck is located?\nUser: I give them my my my address. \nAgent: Whenever you’re ready, just let me know your address and I’ll get it noted for the team. Also, may I have your name so we know who to contact?\nUser: My name is Sheila Flores. And my address is seven seven three Hawkins Road, Sarasota, Florida. \nAgent: Thank you, Sheila. What’s the best phone number for the team to reach you about your pool deck cleaning and sealing estimate?\nUser: Nine four one five eight zero two five five one. \nAgent: Thanks, Sheila. Just to confirm, your name is Sheila Flores, your address is 773 Hawkins Road in Sarasota, and your best contact number is 941-580-2551. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: It's flexible. \nAgent: Perfect, I’ve got \nUser: (inaudible speech)\nAgent: Thanks, Sheila. \nUser: I changed my I changed my mind. I would like to send photos instead. \nAgent: No problem, Sheila. We can switch to an online estimate. After this call, you’ll get a text message with a secure link where you can upload photos of your pool deck. Try to include \nUser: Fucking \nAgent: several clear photos \nUser: nerd. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.577,"end":0.92182763671875},{"word":"you ","start":0.92182763671875,"end":1.2666552734375},{"word":"for ","start":1.2666552734375,"end":1.611482666015625},{"word":"calling ","start":1.611482666015625,"end":1.956310302734375},{"word":"Instant ","start":1.956310302734375,"end":2.301137939453125},{"word":"Pavers. ","start":2.18267236328125,"end":2.5275},{"word":"This ","start":2.5275,"end":2.87232763671875},{"word":"is ","start":2.87232763671875,"end":3.2171552734375},{"word":"Mac ","start":3.2171552734375,"end":3.561982666015625},{"word":"the ","start":3.561982666015625,"end":3.906810302734375},{"word":"Digital ","start":3.906810302734375,"end":4.251637939453125},{"word":"Assistant. ","start":4.251637939453125,"end":4.596465576171875},{"word":"How ","start":4.988833251953125,"end":5.333660888671875},{"word":"may ","start":5.333660888671875,"end":5.678488525390625},{"word":"I ","start":5.678488525390625,"end":6.023316162109375},{"word":"help ","start":5.77017236328125,"end":6.115},{"word":"you?","start":5.77017236328125,"end":6.115}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. I'm calling for an estimate on my, um, pavers. ","words":[{"word":"Hi. ","start":7.486000000000001,"end":7.966},{"word":"I'm ","start":7.966,"end":8.206},{"word":"calling ","start":8.206,"end":8.446},{"word":"for ","start":8.446,"end":8.686},{"word":"an ","start":8.686,"end":8.846},{"word":"estimate ","start":8.846,"end":9.246},{"word":"on ","start":9.246,"end":9.565999},{"word":"my, ","start":9.565999,"end":9.886000000000001},{"word":"um, ","start":9.886000000000001,"end":10.126},{"word":"pavers. ","start":10.126,"end":10.606}]},{"role":"agent","content":"Thanks for reaching out. Can you tell me a little more about your project? Are you looking for paver repair, cleaning and sealing, or something else?","words":[{"word":"Thanks ","start":11.989,"end":12.33382763671875},{"word":"for ","start":12.33382763671875,"end":12.6786552734375},{"word":"reaching ","start":12.6786552734375,"end":13.023482666015624},{"word":"out. ","start":12.770339111328125,"end":13.115166748046875},{"word":"Can ","start":13.115166748046875,"end":13.459994140625},{"word":"you ","start":13.459994140625,"end":13.80482177734375},{"word":"tell ","start":13.80482177734375,"end":14.1496494140625},{"word":"me ","start":14.1496494140625,"end":14.49447705078125},{"word":"a ","start":14.49447705078125,"end":14.8393046875},{"word":"little ","start":14.65117236328125,"end":14.996},{"word":"more ","start":14.65117236328125,"end":14.996},{"word":"about ","start":14.65117236328125,"end":14.996},{"word":"your ","start":14.65117236328125,"end":14.996},{"word":"project? ","start":14.65117236328125,"end":14.996},{"word":"Are ","start":14.996,"end":15.34082763671875},{"word":"you ","start":15.34082763671875,"end":15.6856552734375},{"word":"looking ","start":15.6856552734375,"end":16.030482666015626},{"word":"for ","start":16.030482666015626,"end":16.375310302734373},{"word":"paver ","start":16.375310302734373,"end":16.720137939453124},{"word":"repair, ","start":16.720137939453124,"end":17.064965576171875},{"word":"cleaning ","start":17.064965576171875,"end":17.409793212890627},{"word":"and ","start":17.409793212890627,"end":17.75462060546875},{"word":"sealing, ","start":17.75462060546875,"end":18.0994482421875},{"word":"or ","start":18.0994482421875,"end":18.44427587890625},{"word":"something ","start":18.44427587890625,"end":18.789103515625},{"word":"else?","start":18.789103515625,"end":19.13393115234375}],"metadata":{"response_id":1}},{"role":"user","content":"Cleaning and sealing. ","words":[{"word":"Cleaning ","start":20.726,"end":21.126},{"word":"and ","start":21.126,"end":21.286},{"word":"sealing. ","start":21.286,"end":21.606}]},{"role":"agent","content":"All right, cleaning and sealing is one of our specialties. Can you describe the area you’d like cleaned and sealed? For example, is it a driveway, pool deck, patio, or another space?","words":[{"word":"All ","start":23.664,"end":24.00882763671875},{"word":"right, ","start":24.00882763671875,"end":24.3536552734375},{"word":"cleaning ","start":24.3536552734375,"end":24.698482666015625},{"word":"and ","start":24.698482666015625,"end":25.043310302734376},{"word":"sealing ","start":25.043310302734376,"end":25.388137939453124},{"word":"is ","start":25.388137939453124,"end":25.732965576171875},{"word":"one ","start":25.732965576171875,"end":26.077793212890626},{"word":"of ","start":26.077793212890626,"end":26.42262060546875},{"word":"our ","start":26.186839111328126,"end":26.531666748046874},{"word":"specialties.","start":26.186839111328126,"end":26.531666748046874},{"word":" Can ","start":26.531666748046874,"end":26.876494140625},{"word":"you ","start":26.876494140625,"end":27.22132177734375},{"word":"describe ","start":27.22132177734375,"end":27.5661494140625},{"word":"the ","start":27.5661494140625,"end":27.91097705078125},{"word":"area ","start":27.91097705078125,"end":28.2558046875},{"word":"you’d ","start":28.2558046875,"end":28.600632080078125},{"word":"like ","start":28.600632080078125,"end":28.945459716796876},{"word":"cleaned ","start":28.945459716796876,"end":29.290287353515627},{"word":"and ","start":29.054505859375,"end":29.399333251953124},{"word":"sealed? ","start":29.054505859375,"end":29.399333251953124},{"word":"For ","start":29.399333251953124,"end":29.744160888671875},{"word":"example, ","start":29.744160888671875,"end":30.088988525390626},{"word":"is ","start":30.088988525390626,"end":30.433816162109373},{"word":"it ","start":30.433816162109373,"end":30.778643798828124},{"word":"a ","start":30.778643798828124,"end":31.12347119140625},{"word":"driveway, ","start":31.12347119140625,"end":31.468298828125},{"word":"pool ","start":31.468298828125,"end":31.81312646484375},{"word":"deck, ","start":31.81312646484375,"end":32.1579541015625},{"word":"patio, ","start":32.1579541015625,"end":32.50278149414063},{"word":"or ","start":32.50278149414063,"end":32.847609130859375},{"word":"another ","start":32.847609130859375,"end":33.19243676757812},{"word":"space?","start":33.19243676757812,"end":33.53726440429688}],"metadata":{"response_id":2}},{"role":"user","content":"Four deck. ","words":[{"word":"Four ","start":36.266002,"end":36.586},{"word":"deck. ","start":36.586,"end":36.826}]},{"role":"agent","content":"Thanks for letting me know it’s your pool deck. Is there anything specific you’d like us to know about the project, like stains, weeds, or any trouble spots?","words":[{"word":"Thanks ","start":38.271,"end":38.61582763671875},{"word":"for ","start":38.61582763671875,"end":38.9606552734375},{"word":"letting ","start":38.9606552734375,"end":39.30548266601563},{"word":"me ","start":39.30548266601563,"end":39.650310302734376},{"word":"know ","start":39.650310302734376,"end":39.99513793945312},{"word":"it’s ","start":39.807005859375,"end":40.15183325195313},{"word":"your ","start":39.807005859375,"end":40.15183325195313},{"word":"pool ","start":39.807005859375,"end":40.15183325195313},{"word":"deck. ","start":39.807005859375,"end":40.15183325195313},{"word":"Is ","start":40.15183325195313,"end":40.496660888671876},{"word":"there ","start":40.496660888671876,"end":40.84148852539062},{"word":"anything ","start":40.84148852539062,"end":41.18631616210938},{"word":"specific ","start":41.18631616210938,"end":41.531143798828126},{"word":"you’d ","start":41.531143798828126,"end":41.87597119140625},{"word":"like ","start":41.87597119140625,"end":42.220798828125},{"word":"us ","start":42.220798828125,"end":42.56562646484375},{"word":"to ","start":42.56562646484375,"end":42.9104541015625},{"word":"know ","start":42.9104541015625,"end":43.255281494140625},{"word":"about ","start":43.255281494140625,"end":43.60010913085937},{"word":"the ","start":43.60010913085937,"end":43.94493676757813},{"word":"project, ","start":43.94493676757813,"end":44.289764404296875},{"word":"like ","start":44.289764404296875,"end":44.63459204101562},{"word":"stains, ","start":44.63459204101562,"end":44.97941943359375},{"word":"weeds, ","start":44.752880859375,"end":45.09770825195312},{"word":"or ","start":44.752880859375,"end":45.09770825195312},{"word":"any ","start":44.752880859375,"end":45.09770825195312},{"word":"trouble ","start":44.752880859375,"end":45.09770825195312},{"word":"spots?","start":44.752880859375,"end":45.09770825195312}],"metadata":{"response_id":3}},{"role":"user","content":"It's Stanley's and Dick's black spots. ","words":[{"word":"It's ","start":46.616,"end":47.016002},{"word":"Stanley's ","start":47.016002,"end":47.656},{"word":"and ","start":47.656,"end":47.976},{"word":"Dick's ","start":48.906,"end":49.386},{"word":"black ","start":50.155998,"end":50.475997},{"word":"spots. ","start":50.475997,"end":50.876}]},{"role":"agent","content":"Got it, you’re seeing stains and some black spots on the pool deck. That’s helpful to know.For estimates, we can often provide one online if you’re able to send us some photos, or we can schedule an on-site consultation if you prefer. Would you like to get started with an online estimate by uploading photos, or would you rather have someone come out to take a look in person?","words":[{"word":"Got ","start":52.304,"end":52.64882763671875},{"word":"it, ","start":52.64882763671875,"end":52.9936552734375},{"word":"you’re ","start":52.9936552734375,"end":53.33848266601562},{"word":"seeing ","start":53.33848266601562,"end":53.68331030273438},{"word":"stains ","start":53.68331030273438,"end":54.028137939453124},{"word":"and ","start":54.028137939453124,"end":54.37296557617187},{"word":"some ","start":54.37296557617187,"end":54.717793212890626},{"word":"black ","start":54.717793212890626,"end":55.06262060546875},{"word":"spots ","start":55.06262060546875,"end":55.4074482421875},{"word":"on ","start":55.4074482421875,"end":55.75227587890625},{"word":"the ","start":55.75227587890625,"end":56.097103515625},{"word":"pool ","start":56.097103515625,"end":56.44193115234375},{"word":"deck. ","start":56.10392236328125,"end":56.44875},{"word":"That’s ","start":56.44875,"end":56.79357763671875},{"word":"helpful ","start":56.79357763671875,"end":57.1384052734375},{"word":"to ","start":57.1384052734375,"end":57.483232666015624},{"word":"know.","start":57.45067236328125,"end":57.7955},{"word":"For ","start":57.7955,"end":58.14032763671875},{"word":"estimates, ","start":58.14032763671875,"end":58.4851552734375},{"word":"we ","start":58.4851552734375,"end":58.829982666015624},{"word":"can ","start":58.829982666015624,"end":59.17481030273437},{"word":"often ","start":59.17481030273437,"end":59.519637939453126},{"word":"provide ","start":59.519637939453126,"end":59.864465576171874},{"word":"one ","start":59.864465576171874,"end":60.20929321289063},{"word":"online ","start":60.20929321289063,"end":60.55412060546875},{"word":"if ","start":60.55412060546875,"end":60.8989482421875},{"word":"you’re ","start":60.8989482421875,"end":61.24377587890625},{"word":"able ","start":61.24377587890625,"end":61.588603515625},{"word":"to ","start":61.588603515625,"end":61.93343115234375},{"word":"send ","start":61.93343115234375,"end":62.278258544921876},{"word":"us ","start":62.278258544921876,"end":62.62308618164062},{"word":"some ","start":62.62308618164062,"end":62.96791381835938},{"word":"photos, ","start":62.96791381835938,"end":63.312741455078125},{"word":"or ","start":63.312741455078125,"end":63.65756884765625},{"word":"we ","start":63.487880859375,"end":63.83270825195312},{"word":"can ","start":63.487880859375,"end":63.83270825195312},{"word":"schedule ","start":63.487880859375,"end":63.83270825195312},{"word":"an ","start":63.487880859375,"end":63.83270825195312},{"word":"on-site ","start":63.487880859375,"end":63.83270825195312},{"word":"consultation ","start":63.487880859375,"end":63.83270825195312},{"word":"if ","start":63.487880859375,"end":63.83270825195312},{"word":"you ","start":63.487880859375,"end":63.83270825195312},{"word":"prefer. ","start":63.487880859375,"end":63.83270825195312},{"word":"Would ","start":63.83270825195312,"end":64.17753588867187},{"word":"you ","start":64.17753588867187,"end":64.52236352539063},{"word":"like ","start":64.52236352539063,"end":64.86719116210938},{"word":"to ","start":64.86719116210938,"end":65.21201879882813},{"word":"get ","start":65.21201879882813,"end":65.55684619140625},{"word":"started ","start":65.55684619140625,"end":65.901673828125},{"word":"with ","start":65.901673828125,"end":66.24650146484375},{"word":"an ","start":66.24650146484375,"end":66.5913291015625},{"word":"online ","start":66.5913291015625,"end":66.93615649414062},{"word":"estimate ","start":66.93615649414062,"end":67.28098413085938},{"word":"by ","start":67.28098413085938,"end":67.62581176757813},{"word":"uploading ","start":67.62581176757813,"end":67.97063940429688},{"word":"photos, ","start":67.97063940429688,"end":68.31546704101562},{"word":"or ","start":68.31546704101562,"end":68.66029443359375},{"word":"would ","start":68.66029443359375,"end":69.0051220703125},{"word":"you ","start":69.0051220703125,"end":69.34994970703124},{"word":"rather ","start":69.34994970703124,"end":69.69477734375},{"word":"have ","start":69.69477734375,"end":70.03960498046875},{"word":"someone ","start":69.885005859375,"end":70.22983325195312},{"word":"come ","start":69.885005859375,"end":70.22983325195312},{"word":"out ","start":69.885005859375,"end":70.22983325195312},{"word":"to ","start":69.885005859375,"end":70.22983325195312},{"word":"take ","start":69.885005859375,"end":70.22983325195312},{"word":"a ","start":69.885005859375,"end":70.22983325195312},{"word":"look ","start":69.885005859375,"end":70.22983325195312},{"word":"in ","start":69.885005859375,"end":70.22983325195312},{"word":"person?","start":69.885005859375,"end":70.22983325195312}],"metadata":{"response_id":4}},{"role":"user","content":"I would like to have someone come in person. ","words":[{"word":"I ","start":71.516,"end":71.756},{"word":"would ","start":71.756,"end":71.996},{"word":"like ","start":71.996,"end":72.156},{"word":"to ","start":72.156,"end":72.316},{"word":"have ","start":72.316,"end":72.476},{"word":"someone ","start":72.476,"end":72.876},{"word":"come ","start":72.876,"end":73.116},{"word":"in ","start":73.116,"end":73.356},{"word":"person. ","start":73.356,"end":73.516}]},{"role":"agent","content":"No problem, we can arrange for an on-site consultation. To get that set up, can I have your name and the address where the pool deck is located?","words":[{"word":"No ","start":74.885,"end":75.22982763671875},{"word":"problem, ","start":75.22982763671875,"end":75.5746552734375},{"word":"we ","start":75.5746552734375,"end":75.91948266601563},{"word":"can ","start":75.91948266601563,"end":76.26431030273437},{"word":"arrange ","start":76.26431030273437,"end":76.60913793945312},{"word":"for ","start":76.60913793945312,"end":76.95396557617188},{"word":"an ","start":76.95396557617188,"end":77.29879321289063},{"word":"on-site ","start":77.29879321289063,"end":77.64362060546875},{"word":"consultation. ","start":77.64362060546875,"end":77.9884482421875},{"word":"To ","start":78.21708325195313,"end":78.56191088867187},{"word":"get ","start":78.56191088867187,"end":78.90673852539062},{"word":"that ","start":78.90673852539062,"end":79.25156616210937},{"word":"set ","start":79.25156616210937,"end":79.59639379882813},{"word":"up, ","start":79.59639379882813,"end":79.94122119140626},{"word":"can ","start":79.94122119140626,"end":80.286048828125},{"word":"I ","start":80.286048828125,"end":80.63087646484375},{"word":"have ","start":80.63087646484375,"end":80.9757041015625},{"word":"your ","start":80.9757041015625,"end":81.32053149414062},{"word":"name ","start":81.32053149414062,"end":81.66535913085937},{"word":"and ","start":81.66535913085937,"end":82.01018676757812},{"word":"the ","start":82.01018676757812,"end":82.35501440429688},{"word":"address ","start":82.35501440429688,"end":82.69984204101563},{"word":"where ","start":82.69984204101563,"end":83.04466943359375},{"word":"the ","start":83.04466943359375,"end":83.3894970703125},{"word":"pool ","start":83.3894970703125,"end":83.73432470703125},{"word":"deck ","start":83.73432470703125,"end":84.07915234375},{"word":"is ","start":84.01392236328125,"end":84.35875},{"word":"located?","start":84.01392236328125,"end":84.35875}],"metadata":{"response_id":5}},{"role":"user","content":"I give them my my my address. ","words":[{"word":"I ","start":85.835994,"end":86.076},{"word":"give ","start":86.076,"end":86.316},{"word":"them ","start":86.316,"end":86.47599},{"word":"my ","start":86.47599,"end":86.555995},{"word":"my ","start":86.555995,"end":86.875995},{"word":"my ","start":87.296,"end":87.616},{"word":"address. ","start":87.616,"end":88.176}]},{"role":"agent","content":"Whenever you’re ready, just let me know your address and I’ll get it noted for the team. Also, may I have your name so we know who to contact?","words":[{"word":"Whenever ","start":91.866,"end":92.21082763671875},{"word":"you’re ","start":92.21082763671875,"end":92.5556552734375},{"word":"ready, ","start":92.5556552734375,"end":92.90048266601562},{"word":"just ","start":92.90048266601562,"end":93.24531030273438},{"word":"let ","start":93.24531030273438,"end":93.59013793945313},{"word":"me ","start":93.59013793945313,"end":93.93496557617188},{"word":"know ","start":93.93496557617188,"end":94.27979321289062},{"word":"your ","start":94.27979321289062,"end":94.62462060546875},{"word":"address ","start":94.62462060546875,"end":94.9694482421875},{"word":"and ","start":94.9694482421875,"end":95.31427587890624},{"word":"I’ll ","start":95.25958911132813,"end":95.60441674804687},{"word":"get ","start":95.25958911132813,"end":95.60441674804687},{"word":"it ","start":95.25958911132813,"end":95.60441674804687},{"word":"noted ","start":95.25958911132813,"end":95.60441674804687},{"word":"for ","start":95.25958911132813,"end":95.60441674804687},{"word":"the ","start":95.25958911132813,"end":95.60441674804687},{"word":"team.","start":95.25958911132813,"end":95.60441674804687},{"word":" Also, ","start":95.60441674804687,"end":95.949244140625},{"word":"may ","start":95.949244140625,"end":96.29407177734375},{"word":"I ","start":96.29407177734375,"end":96.6388994140625},{"word":"have ","start":96.6388994140625,"end":96.98372705078125},{"word":"your ","start":96.98372705078125,"end":97.3285546875},{"word":"name ","start":97.3285546875,"end":97.67338208007813},{"word":"so ","start":97.67338208007813,"end":98.01820971679687},{"word":"we ","start":98.01820971679687,"end":98.36303735351562},{"word":"know ","start":98.36303735351562,"end":98.70786499023437},{"word":"who ","start":98.70786499023437,"end":99.05269262695313},{"word":"to ","start":98.893505859375,"end":99.23833325195312},{"word":"contact?","start":98.893505859375,"end":99.23833325195312}],"metadata":{"response_id":7}},{"role":"user","content":"My name is Sheila Flores. And my address is seven seven three Hawkins Road, Sarasota, Florida. ","words":[{"word":"My ","start":100.726,"end":101.046},{"word":"name ","start":101.046,"end":101.206005},{"word":"is ","start":101.206005,"end":101.446},{"word":"Sheila ","start":101.446,"end":101.846004},{"word":"Flores. ","start":101.846004,"end":102.326},{"word":"And ","start":102.466,"end":102.706},{"word":"my ","start":102.706,"end":102.946},{"word":"address ","start":102.946,"end":103.506},{"word":"is ","start":103.506,"end":104.146},{"word":"seven ","start":104.226,"end":104.546},{"word":"seven ","start":104.546,"end":104.946},{"word":"three ","start":104.946,"end":105.266},{"word":"Hawkins ","start":106.286,"end":107.006},{"word":"Road, ","start":107.006,"end":107.726},{"word":"Sarasota, ","start":107.726,"end":108.446},{"word":"Florida. ","start":108.446,"end":108.686}]},{"role":"agent","content":"Thank you, Sheila. What’s the best phone number for the team to reach you about your pool deck cleaning and sealing estimate?","words":[{"word":"Thank ","start":109.968,"end":110.31282763671875},{"word":"you, ","start":110.31282763671875,"end":110.6576552734375},{"word":"Sheila. ","start":110.45908911132813,"end":110.80391674804687},{"word":"What’s ","start":110.80391674804687,"end":111.148744140625},{"word":"the ","start":111.148744140625,"end":111.49357177734375},{"word":"best ","start":111.49357177734375,"end":111.8383994140625},{"word":"phone ","start":111.8383994140625,"end":112.18322705078126},{"word":"number ","start":112.18322705078126,"end":112.5280546875},{"word":"for ","start":112.5280546875,"end":112.87288208007813},{"word":"the ","start":112.87288208007813,"end":113.21770971679688},{"word":"team ","start":113.21770971679688,"end":113.56253735351562},{"word":"to ","start":113.56253735351562,"end":113.90736499023437},{"word":"reach ","start":113.90736499023437,"end":114.25219262695313},{"word":"you ","start":114.25219262695313,"end":114.59702001953124},{"word":"about ","start":114.59702001953124,"end":114.94184765625},{"word":"your ","start":114.94184765625,"end":115.28667529296875},{"word":"pool ","start":114.963755859375,"end":115.30858325195312},{"word":"deck ","start":114.963755859375,"end":115.30858325195312},{"word":"cleaning ","start":114.963755859375,"end":115.30858325195312},{"word":"and ","start":114.963755859375,"end":115.30858325195312},{"word":"sealing ","start":114.963755859375,"end":115.30858325195312},{"word":"estimate?","start":114.963755859375,"end":115.30858325195312}],"metadata":{"response_id":9}},{"role":"user","content":"Nine four one five eight zero two five five one. ","words":[{"word":"Nine ","start":116.816005,"end":117.136005},{"word":"four ","start":117.136005,"end":117.376},{"word":"one ","start":117.376,"end":117.936},{"word":"five ","start":117.936,"end":118.256},{"word":"eight ","start":118.256,"end":118.576},{"word":"zero ","start":118.576,"end":119.056},{"word":"two ","start":119.056,"end":119.376},{"word":"five ","start":119.376,"end":119.616},{"word":"five ","start":119.756,"end":119.996},{"word":"one. ","start":119.996,"end":120.236}]},{"role":"agent","content":"Thanks, Sheila. Just to confirm, your name is Sheila Flores, your address is 773 Hawkins Road in Sarasota, and your best contact number is 941-580-2551. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Thanks, ","start":121.51,"end":121.85482763671875},{"word":"Sheila.","start":121.85482763671875,"end":122.1996552734375},{"word":" Just ","start":122.53166674804687,"end":122.876494140625},{"word":"to ","start":122.876494140625,"end":123.22132177734375},{"word":"confirm, ","start":123.22132177734375,"end":123.5661494140625},{"word":"your ","start":123.5661494140625,"end":123.91097705078126},{"word":"name ","start":123.91097705078126,"end":124.2558046875},{"word":"is ","start":124.2558046875,"end":124.60063208007813},{"word":"Sheila ","start":124.60063208007813,"end":124.94545971679688},{"word":"Flores, ","start":124.94545971679688,"end":125.29028735351562},{"word":"your ","start":125.29028735351562,"end":125.63511499023437},{"word":"address ","start":125.63511499023437,"end":125.97994262695312},{"word":"is ","start":125.97994262695312,"end":126.32477001953124},{"word":"773 ","start":126.32477001953124,"end":126.66959765625},{"word":"Hawkins ","start":126.66959765625,"end":127.01442529296875},{"word":"Road ","start":127.01442529296875,"end":127.3592529296875},{"word":"in ","start":127.3592529296875,"end":127.70408056640625},{"word":"Sarasota, ","start":127.70408056640625,"end":128.0489079589844},{"word":"and ","start":128.0489079589844,"end":128.39373559570313},{"word":"your ","start":128.39373559570313,"end":128.73856323242188},{"word":"best ","start":128.73856323242188,"end":129.08339086914063},{"word":"contact ","start":129.08339086914063,"end":129.42821850585938},{"word":"number ","start":129.42821850585938,"end":129.7730458984375},{"word":"is ","start":129.7730458984375,"end":130.11787353515626},{"word":"941-580-2551. ","start":130.11787353515626,"end":130.462701171875},{"word":"Is ","start":137.97295825195312,"end":138.31778588867186},{"word":"there ","start":138.31778588867186,"end":138.6626135253906},{"word":"a ","start":138.6626135253906,"end":139.0074411621094},{"word":"particular ","start":139.0074411621094,"end":139.35226879882813},{"word":"timeline ","start":139.35226879882813,"end":139.69709619140625},{"word":"you’re ","start":139.69709619140625,"end":140.041923828125},{"word":"hoping ","start":140.041923828125,"end":140.38675146484374},{"word":"for, ","start":140.38675146484374,"end":140.7315791015625},{"word":"or ","start":140.7315791015625,"end":141.07640649414063},{"word":"is ","start":141.07640649414063,"end":141.42123413085938},{"word":"this ","start":141.42123413085938,"end":141.76606176757812},{"word":"flexible?","start":141.703255859375,"end":142.04808325195313}],"metadata":{"response_id":10}},{"role":"user","content":"It's flexible. ","words":[{"word":"It's ","start":143.256,"end":143.65601},{"word":"flexible. ","start":143.65601,"end":143.976}]},{"role":"agent","content":"Perfect, I’ve got ","words":[{"word":"Perfect, ","start":145.243,"end":145.58782763671874},{"word":"I’ve ","start":145.58782763671874,"end":145.9326552734375},{"word":"got ","start":145.9326552734375,"end":146.27748266601563}],"metadata":{"response_id":11}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":147.22631,"end":147.22631}]},{"role":"agent","content":"Thanks, Sheila. ","words":[{"word":"Thanks, ","start":148.785,"end":149.12982763671874},{"word":"Sheila. ","start":149.12982763671874,"end":149.4746552734375}],"metadata":{"response_id":12}},{"role":"user","content":"I changed my I changed my mind. I would like to send photos instead. ","words":[{"word":"I ","start":149.326,"end":149.56601},{"word":"changed ","start":149.56601,"end":149.886},{"word":"my ","start":149.886,"end":150.20601},{"word":"I ","start":150.436,"end":150.83599},{"word":"changed ","start":150.83599,"end":151.156},{"word":"my ","start":151.156,"end":151.396},{"word":"mind. ","start":151.396,"end":151.71599},{"word":"I ","start":151.71599,"end":151.876},{"word":"would ","start":151.876,"end":152.036},{"word":"like ","start":152.036,"end":152.27599},{"word":"to ","start":152.27599,"end":152.436},{"word":"send ","start":152.436,"end":152.756},{"word":"photos ","start":152.756,"end":153.156},{"word":"instead. ","start":153.156,"end":153.47599}]},{"role":"agent","content":"No problem, Sheila. We can switch to an online estimate. After this call, you’ll get a text message with a secure link where you can upload photos of your pool deck. Try to include ","words":[{"word":"No ","start":154.534,"end":154.87882763671874},{"word":"problem, ","start":154.87882763671874,"end":155.2236552734375},{"word":"Sheila.","start":155.2236552734375,"end":155.56848266601563},{"word":" We ","start":155.66016674804686,"end":156.004994140625},{"word":"can ","start":156.004994140625,"end":156.34982177734375},{"word":"switch ","start":156.34982177734375,"end":156.6946494140625},{"word":"to ","start":156.6946494140625,"end":157.03947705078124},{"word":"an ","start":157.03947705078124,"end":157.3843046875},{"word":"online ","start":157.3843046875,"end":157.72913208007813},{"word":"estimate.","start":157.72913208007813,"end":158.07395971679688},{"word":" After ","start":158.3420832519531,"end":158.6869108886719},{"word":"this ","start":158.6869108886719,"end":159.03173852539064},{"word":"call, ","start":159.03173852539064,"end":159.37656616210938},{"word":"you’ll ","start":159.37656616210938,"end":159.72139379882813},{"word":"get ","start":159.72139379882813,"end":160.06622119140624},{"word":"a ","start":160.06622119140624,"end":160.411048828125},{"word":"text ","start":160.411048828125,"end":160.75587646484374},{"word":"message ","start":160.75587646484374,"end":161.1007041015625},{"word":"with ","start":161.1007041015625,"end":161.44553149414062},{"word":"a ","start":161.44553149414062,"end":161.79035913085937},{"word":"secure ","start":161.79035913085937,"end":162.13518676757812},{"word":"link ","start":162.13518676757812,"end":162.48001440429687},{"word":"where ","start":162.48001440429687,"end":162.82484204101561},{"word":"you ","start":162.82484204101561,"end":163.16966943359375},{"word":"can ","start":163.16966943359375,"end":163.5144970703125},{"word":"upload ","start":163.38429736328126,"end":163.729125},{"word":"photos ","start":163.38429736328126,"end":163.729125},{"word":"of ","start":163.38429736328126,"end":163.729125},{"word":"your ","start":163.38429736328126,"end":163.729125},{"word":"pool ","start":163.38429736328126,"end":163.729125},{"word":"deck. ","start":163.38429736328126,"end":163.729125},{"word":"Try ","start":163.729125,"end":164.07395263671876},{"word":"to ","start":164.07395263671876,"end":164.4187802734375},{"word":"include ","start":164.4187802734375,"end":164.76360766601562}],"metadata":{"response_id":13}},{"role":"user","content":"Fucking ","words":[{"word":"Fucking ","start":165.066,"end":165.546}]},{"role":"agent","content":"several clear photos ","words":[{"word":"several ","start":164.76360766601562,"end":165.10843530273436},{"word":"clear ","start":165.10843530273436,"end":165.4532629394531},{"word":"photos ","start":165.4532629394531,"end":165.7980905761719}],"metadata":{"response_id":13}},{"role":"user","content":"nerd. ","words":[{"word":"nerd. ","start":165.546,"end":165.866}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.577,"end":0.92182763671875},{"word":"you ","start":0.92182763671875,"end":1.2666552734375},{"word":"for ","start":1.2666552734375,"end":1.611482666015625},{"word":"calling ","start":1.611482666015625,"end":1.956310302734375},{"word":"Instant ","start":1.956310302734375,"end":2.301137939453125},{"word":"Pavers. ","start":2.18267236328125,"end":2.5275},{"word":"This ","start":2.5275,"end":2.87232763671875},{"word":"is ","start":2.87232763671875,"end":3.2171552734375},{"word":"Mac ","start":3.2171552734375,"end":3.561982666015625},{"word":"the ","start":3.561982666015625,"end":3.906810302734375},{"word":"Digital ","start":3.906810302734375,"end":4.251637939453125},{"word":"Assistant. ","start":4.251637939453125,"end":4.596465576171875},{"word":"How ","start":4.988833251953125,"end":5.333660888671875},{"word":"may ","start":5.333660888671875,"end":5.678488525390625},{"word":"I ","start":5.678488525390625,"end":6.023316162109375},{"word":"help ","start":5.77017236328125,"end":6.115},{"word":"you?","start":5.77017236328125,"end":6.115}],"metadata":{"response_id":0}},{"role":"user","content":"Hi. I'm calling for an estimate on my, um, pavers. ","words":[{"word":"Hi. ","start":7.486000000000001,"end":7.966},{"word":"I'm ","start":7.966,"end":8.206},{"word":"calling ","start":8.206,"end":8.446},{"word":"for ","start":8.446,"end":8.686},{"word":"an ","start":8.686,"end":8.846},{"word":"estimate ","start":8.846,"end":9.246},{"word":"on ","start":9.246,"end":9.565999},{"word":"my, ","start":9.565999,"end":9.886000000000001},{"word":"um, ","start":9.886000000000001,"end":10.126},{"word":"pavers. ","start":10.126,"end":10.606}]},{"role":"agent","content":"Thanks for reaching out. Can you tell me a little more about your project? Are you looking for paver repair, cleaning and sealing, or something else?","words":[{"word":"Thanks ","start":11.989,"end":12.33382763671875},{"word":"for ","start":12.33382763671875,"end":12.6786552734375},{"word":"reaching ","start":12.6786552734375,"end":13.023482666015624},{"word":"out. ","start":12.770339111328125,"end":13.115166748046875},{"word":"Can ","start":13.115166748046875,"end":13.459994140625},{"word":"you ","start":13.459994140625,"end":13.80482177734375},{"word":"tell ","start":13.80482177734375,"end":14.1496494140625},{"word":"me ","start":14.1496494140625,"end":14.49447705078125},{"word":"a ","start":14.49447705078125,"end":14.8393046875},{"word":"little ","start":14.65117236328125,"end":14.996},{"word":"more ","start":14.65117236328125,"end":14.996},{"word":"about ","start":14.65117236328125,"end":14.996},{"word":"your ","start":14.65117236328125,"end":14.996},{"word":"project? ","start":14.65117236328125,"end":14.996},{"word":"Are ","start":14.996,"end":15.34082763671875},{"word":"you ","start":15.34082763671875,"end":15.6856552734375},{"word":"looking ","start":15.6856552734375,"end":16.030482666015626},{"word":"for ","start":16.030482666015626,"end":16.375310302734373},{"word":"paver ","start":16.375310302734373,"end":16.720137939453124},{"word":"repair, ","start":16.720137939453124,"end":17.064965576171875},{"word":"cleaning ","start":17.064965576171875,"end":17.409793212890627},{"word":"and ","start":17.409793212890627,"end":17.75462060546875},{"word":"sealing, ","start":17.75462060546875,"end":18.0994482421875},{"word":"or ","start":18.0994482421875,"end":18.44427587890625},{"word":"something ","start":18.44427587890625,"end":18.789103515625},{"word":"else?","start":18.789103515625,"end":19.13393115234375}],"metadata":{"response_id":1}},{"role":"user","content":"Cleaning and sealing. ","words":[{"word":"Cleaning ","start":20.726,"end":21.126},{"word":"and ","start":21.126,"end":21.286},{"word":"sealing. ","start":21.286,"end":21.606}]},{"role":"agent","content":"All right, cleaning and sealing is one of our specialties. Can you describe the area you’d like cleaned and sealed? For example, is it a driveway, pool deck, patio, or another space?","words":[{"word":"All ","start":23.664,"end":24.00882763671875},{"word":"right, ","start":24.00882763671875,"end":24.3536552734375},{"word":"cleaning ","start":24.3536552734375,"end":24.698482666015625},{"word":"and ","start":24.698482666015625,"end":25.043310302734376},{"word":"sealing ","start":25.043310302734376,"end":25.388137939453124},{"word":"is ","start":25.388137939453124,"end":25.732965576171875},{"word":"one ","start":25.732965576171875,"end":26.077793212890626},{"word":"of ","start":26.077793212890626,"end":26.42262060546875},{"word":"our ","start":26.186839111328126,"end":26.531666748046874},{"word":"specialties.","start":26.186839111328126,"end":26.531666748046874},{"word":" Can ","start":26.531666748046874,"end":26.876494140625},{"word":"you ","start":26.876494140625,"end":27.22132177734375},{"word":"describe ","start":27.22132177734375,"end":27.5661494140625},{"word":"the ","start":27.5661494140625,"end":27.91097705078125},{"word":"area ","start":27.91097705078125,"end":28.2558046875},{"word":"you’d ","start":28.2558046875,"end":28.600632080078125},{"word":"like ","start":28.600632080078125,"end":28.945459716796876},{"word":"cleaned ","start":28.945459716796876,"end":29.290287353515627},{"word":"and ","start":29.054505859375,"end":29.399333251953124},{"word":"sealed? ","start":29.054505859375,"end":29.399333251953124},{"word":"For ","start":29.399333251953124,"end":29.744160888671875},{"word":"example, ","start":29.744160888671875,"end":30.088988525390626},{"word":"is ","start":30.088988525390626,"end":30.433816162109373},{"word":"it ","start":30.433816162109373,"end":30.778643798828124},{"word":"a ","start":30.778643798828124,"end":31.12347119140625},{"word":"driveway, ","start":31.12347119140625,"end":31.468298828125},{"word":"pool ","start":31.468298828125,"end":31.81312646484375},{"word":"deck, ","start":31.81312646484375,"end":32.1579541015625},{"word":"patio, ","start":32.1579541015625,"end":32.50278149414063},{"word":"or ","start":32.50278149414063,"end":32.847609130859375},{"word":"another ","start":32.847609130859375,"end":33.19243676757812},{"word":"space?","start":33.19243676757812,"end":33.53726440429688}],"metadata":{"response_id":2}},{"role":"user","content":"Four deck. ","words":[{"word":"Four ","start":36.266002,"end":36.586},{"word":"deck. ","start":36.586,"end":36.826}]},{"role":"agent","content":"Thanks for letting me know it’s your pool deck. Is there anything specific you’d like us to know about the project, like stains, weeds, or any trouble spots?","words":[{"word":"Thanks ","start":38.271,"end":38.61582763671875},{"word":"for ","start":38.61582763671875,"end":38.9606552734375},{"word":"letting ","start":38.9606552734375,"end":39.30548266601563},{"word":"me ","start":39.30548266601563,"end":39.650310302734376},{"word":"know ","start":39.650310302734376,"end":39.99513793945312},{"word":"it’s ","start":39.807005859375,"end":40.15183325195313},{"word":"your ","start":39.807005859375,"end":40.15183325195313},{"word":"pool ","start":39.807005859375,"end":40.15183325195313},{"word":"deck. ","start":39.807005859375,"end":40.15183325195313},{"word":"Is ","start":40.15183325195313,"end":40.496660888671876},{"word":"there ","start":40.496660888671876,"end":40.84148852539062},{"word":"anything ","start":40.84148852539062,"end":41.18631616210938},{"word":"specific ","start":41.18631616210938,"end":41.531143798828126},{"word":"you’d ","start":41.531143798828126,"end":41.87597119140625},{"word":"like ","start":41.87597119140625,"end":42.220798828125},{"word":"us ","start":42.220798828125,"end":42.56562646484375},{"word":"to ","start":42.56562646484375,"end":42.9104541015625},{"word":"know ","start":42.9104541015625,"end":43.255281494140625},{"word":"about ","start":43.255281494140625,"end":43.60010913085937},{"word":"the ","start":43.60010913085937,"end":43.94493676757813},{"word":"project, ","start":43.94493676757813,"end":44.289764404296875},{"word":"like ","start":44.289764404296875,"end":44.63459204101562},{"word":"stains, ","start":44.63459204101562,"end":44.97941943359375},{"word":"weeds, ","start":44.752880859375,"end":45.09770825195312},{"word":"or ","start":44.752880859375,"end":45.09770825195312},{"word":"any ","start":44.752880859375,"end":45.09770825195312},{"word":"trouble ","start":44.752880859375,"end":45.09770825195312},{"word":"spots?","start":44.752880859375,"end":45.09770825195312}],"metadata":{"response_id":3}},{"role":"user","content":"It's Stanley's and Dick's black spots. ","words":[{"word":"It's ","start":46.616,"end":47.016002},{"word":"Stanley's ","start":47.016002,"end":47.656},{"word":"and ","start":47.656,"end":47.976},{"word":"Dick's ","start":48.906,"end":49.386},{"word":"black ","start":50.155998,"end":50.475997},{"word":"spots. ","start":50.475997,"end":50.876}]},{"role":"agent","content":"Got it, you’re seeing stains and some black spots on the pool deck. That’s helpful to know.For estimates, we can often provide one online if you’re able to send us some photos, or we can schedule an on-site consultation if you prefer. Would you like to get started with an online estimate by uploading photos, or would you rather have someone come out to take a look in person?","words":[{"word":"Got ","start":52.304,"end":52.64882763671875},{"word":"it, ","start":52.64882763671875,"end":52.9936552734375},{"word":"you’re ","start":52.9936552734375,"end":53.33848266601562},{"word":"seeing ","start":53.33848266601562,"end":53.68331030273438},{"word":"stains ","start":53.68331030273438,"end":54.028137939453124},{"word":"and ","start":54.028137939453124,"end":54.37296557617187},{"word":"some ","start":54.37296557617187,"end":54.717793212890626},{"word":"black ","start":54.717793212890626,"end":55.06262060546875},{"word":"spots ","start":55.06262060546875,"end":55.4074482421875},{"word":"on ","start":55.4074482421875,"end":55.75227587890625},{"word":"the ","start":55.75227587890625,"end":56.097103515625},{"word":"pool ","start":56.097103515625,"end":56.44193115234375},{"word":"deck. ","start":56.10392236328125,"end":56.44875},{"word":"That’s ","start":56.44875,"end":56.79357763671875},{"word":"helpful ","start":56.79357763671875,"end":57.1384052734375},{"word":"to ","start":57.1384052734375,"end":57.483232666015624},{"word":"know.","start":57.45067236328125,"end":57.7955},{"word":"For ","start":57.7955,"end":58.14032763671875},{"word":"estimates, ","start":58.14032763671875,"end":58.4851552734375},{"word":"we ","start":58.4851552734375,"end":58.829982666015624},{"word":"can ","start":58.829982666015624,"end":59.17481030273437},{"word":"often ","start":59.17481030273437,"end":59.519637939453126},{"word":"provide ","start":59.519637939453126,"end":59.864465576171874},{"word":"one ","start":59.864465576171874,"end":60.20929321289063},{"word":"online ","start":60.20929321289063,"end":60.55412060546875},{"word":"if ","start":60.55412060546875,"end":60.8989482421875},{"word":"you’re ","start":60.8989482421875,"end":61.24377587890625},{"word":"able ","start":61.24377587890625,"end":61.588603515625},{"word":"to ","start":61.588603515625,"end":61.93343115234375},{"word":"send ","start":61.93343115234375,"end":62.278258544921876},{"word":"us ","start":62.278258544921876,"end":62.62308618164062},{"word":"some ","start":62.62308618164062,"end":62.96791381835938},{"word":"photos, ","start":62.96791381835938,"end":63.312741455078125},{"word":"or ","start":63.312741455078125,"end":63.65756884765625},{"word":"we ","start":63.487880859375,"end":63.83270825195312},{"word":"can ","start":63.487880859375,"end":63.83270825195312},{"word":"schedule ","start":63.487880859375,"end":63.83270825195312},{"word":"an ","start":63.487880859375,"end":63.83270825195312},{"word":"on-site ","start":63.487880859375,"end":63.83270825195312},{"word":"consultation ","start":63.487880859375,"end":63.83270825195312},{"word":"if ","start":63.487880859375,"end":63.83270825195312},{"word":"you ","start":63.487880859375,"end":63.83270825195312},{"word":"prefer. ","start":63.487880859375,"end":63.83270825195312},{"word":"Would ","start":63.83270825195312,"end":64.17753588867187},{"word":"you ","start":64.17753588867187,"end":64.52236352539063},{"word":"like ","start":64.52236352539063,"end":64.86719116210938},{"word":"to ","start":64.86719116210938,"end":65.21201879882813},{"word":"get ","start":65.21201879882813,"end":65.55684619140625},{"word":"started ","start":65.55684619140625,"end":65.901673828125},{"word":"with ","start":65.901673828125,"end":66.24650146484375},{"word":"an ","start":66.24650146484375,"end":66.5913291015625},{"word":"online ","start":66.5913291015625,"end":66.93615649414062},{"word":"estimate ","start":66.93615649414062,"end":67.28098413085938},{"word":"by ","start":67.28098413085938,"end":67.62581176757813},{"word":"uploading ","start":67.62581176757813,"end":67.97063940429688},{"word":"photos, ","start":67.97063940429688,"end":68.31546704101562},{"word":"or ","start":68.31546704101562,"end":68.66029443359375},{"word":"would ","start":68.66029443359375,"end":69.0051220703125},{"word":"you ","start":69.0051220703125,"end":69.34994970703124},{"word":"rather ","start":69.34994970703124,"end":69.69477734375},{"word":"have ","start":69.69477734375,"end":70.03960498046875},{"word":"someone ","start":69.885005859375,"end":70.22983325195312},{"word":"come ","start":69.885005859375,"end":70.22983325195312},{"word":"out ","start":69.885005859375,"end":70.22983325195312},{"word":"to ","start":69.885005859375,"end":70.22983325195312},{"word":"take ","start":69.885005859375,"end":70.22983325195312},{"word":"a ","start":69.885005859375,"end":70.22983325195312},{"word":"look ","start":69.885005859375,"end":70.22983325195312},{"word":"in ","start":69.885005859375,"end":70.22983325195312},{"word":"person?","start":69.885005859375,"end":70.22983325195312}],"metadata":{"response_id":4}},{"role":"user","content":"I would like to have someone come in person. ","words":[{"word":"I ","start":71.516,"end":71.756},{"word":"would ","start":71.756,"end":71.996},{"word":"like ","start":71.996,"end":72.156},{"word":"to ","start":72.156,"end":72.316},{"word":"have ","start":72.316,"end":72.476},{"word":"someone ","start":72.476,"end":72.876},{"word":"come ","start":72.876,"end":73.116},{"word":"in ","start":73.116,"end":73.356},{"word":"person. ","start":73.356,"end":73.516}]},{"role":"agent","content":"No problem, we can arrange for an on-site consultation. To get that set up, can I have your name and the address where the pool deck is located?","words":[{"word":"No ","start":74.885,"end":75.22982763671875},{"word":"problem, ","start":75.22982763671875,"end":75.5746552734375},{"word":"we ","start":75.5746552734375,"end":75.91948266601563},{"word":"can ","start":75.91948266601563,"end":76.26431030273437},{"word":"arrange ","start":76.26431030273437,"end":76.60913793945312},{"word":"for ","start":76.60913793945312,"end":76.95396557617188},{"word":"an ","start":76.95396557617188,"end":77.29879321289063},{"word":"on-site ","start":77.29879321289063,"end":77.64362060546875},{"word":"consultation. ","start":77.64362060546875,"end":77.9884482421875},{"word":"To ","start":78.21708325195313,"end":78.56191088867187},{"word":"get ","start":78.56191088867187,"end":78.90673852539062},{"word":"that ","start":78.90673852539062,"end":79.25156616210937},{"word":"set ","start":79.25156616210937,"end":79.59639379882813},{"word":"up, ","start":79.59639379882813,"end":79.94122119140626},{"word":"can ","start":79.94122119140626,"end":80.286048828125},{"word":"I ","start":80.286048828125,"end":80.63087646484375},{"word":"have ","start":80.63087646484375,"end":80.9757041015625},{"word":"your ","start":80.9757041015625,"end":81.32053149414062},{"word":"name ","start":81.32053149414062,"end":81.66535913085937},{"word":"and ","start":81.66535913085937,"end":82.01018676757812},{"word":"the ","start":82.01018676757812,"end":82.35501440429688},{"word":"address ","start":82.35501440429688,"end":82.69984204101563},{"word":"where ","start":82.69984204101563,"end":83.04466943359375},{"word":"the ","start":83.04466943359375,"end":83.3894970703125},{"word":"pool ","start":83.3894970703125,"end":83.73432470703125},{"word":"deck ","start":83.73432470703125,"end":84.07915234375},{"word":"is ","start":84.01392236328125,"end":84.35875},{"word":"located?","start":84.01392236328125,"end":84.35875}],"metadata":{"response_id":5}},{"role":"user","content":"I give them my my my address. ","words":[{"word":"I ","start":85.835994,"end":86.076},{"word":"give ","start":86.076,"end":86.316},{"word":"them ","start":86.316,"end":86.47599},{"word":"my ","start":86.47599,"end":86.555995},{"word":"my ","start":86.555995,"end":86.875995},{"word":"my ","start":87.296,"end":87.616},{"word":"address. ","start":87.616,"end":88.176}]},{"role":"agent","content":"Whenever you’re ready, just let me know your address and I’ll get it noted for the team. Also, may I have your name so we know who to contact?","words":[{"word":"Whenever ","start":91.866,"end":92.21082763671875},{"word":"you’re ","start":92.21082763671875,"end":92.5556552734375},{"word":"ready, ","start":92.5556552734375,"end":92.90048266601562},{"word":"just ","start":92.90048266601562,"end":93.24531030273438},{"word":"let ","start":93.24531030273438,"end":93.59013793945313},{"word":"me ","start":93.59013793945313,"end":93.93496557617188},{"word":"know ","start":93.93496557617188,"end":94.27979321289062},{"word":"your ","start":94.27979321289062,"end":94.62462060546875},{"word":"address ","start":94.62462060546875,"end":94.9694482421875},{"word":"and ","start":94.9694482421875,"end":95.31427587890624},{"word":"I’ll ","start":95.25958911132813,"end":95.60441674804687},{"word":"get ","start":95.25958911132813,"end":95.60441674804687},{"word":"it ","start":95.25958911132813,"end":95.60441674804687},{"word":"noted ","start":95.25958911132813,"end":95.60441674804687},{"word":"for ","start":95.25958911132813,"end":95.60441674804687},{"word":"the ","start":95.25958911132813,"end":95.60441674804687},{"word":"team.","start":95.25958911132813,"end":95.60441674804687},{"word":" Also, ","start":95.60441674804687,"end":95.949244140625},{"word":"may ","start":95.949244140625,"end":96.29407177734375},{"word":"I ","start":96.29407177734375,"end":96.6388994140625},{"word":"have ","start":96.6388994140625,"end":96.98372705078125},{"word":"your ","start":96.98372705078125,"end":97.3285546875},{"word":"name ","start":97.3285546875,"end":97.67338208007813},{"word":"so ","start":97.67338208007813,"end":98.01820971679687},{"word":"we ","start":98.01820971679687,"end":98.36303735351562},{"word":"know ","start":98.36303735351562,"end":98.70786499023437},{"word":"who ","start":98.70786499023437,"end":99.05269262695313},{"word":"to ","start":98.893505859375,"end":99.23833325195312},{"word":"contact?","start":98.893505859375,"end":99.23833325195312}],"metadata":{"response_id":7}},{"role":"user","content":"My name is Sheila Flores. And my address is seven seven three Hawkins Road, Sarasota, Florida. ","words":[{"word":"My ","start":100.726,"end":101.046},{"word":"name ","start":101.046,"end":101.206005},{"word":"is ","start":101.206005,"end":101.446},{"word":"Sheila ","start":101.446,"end":101.846004},{"word":"Flores. ","start":101.846004,"end":102.326},{"word":"And ","start":102.466,"end":102.706},{"word":"my ","start":102.706,"end":102.946},{"word":"address ","start":102.946,"end":103.506},{"word":"is ","start":103.506,"end":104.146},{"word":"seven ","start":104.226,"end":104.546},{"word":"seven ","start":104.546,"end":104.946},{"word":"three ","start":104.946,"end":105.266},{"word":"Hawkins ","start":106.286,"end":107.006},{"word":"Road, ","start":107.006,"end":107.726},{"word":"Sarasota, ","start":107.726,"end":108.446},{"word":"Florida. ","start":108.446,"end":108.686}]},{"role":"agent","content":"Thank you, Sheila. What’s the best phone number for the team to reach you about your pool deck cleaning and sealing estimate?","words":[{"word":"Thank ","start":109.968,"end":110.31282763671875},{"word":"you, ","start":110.31282763671875,"end":110.6576552734375},{"word":"Sheila. ","start":110.45908911132813,"end":110.80391674804687},{"word":"What’s ","start":110.80391674804687,"end":111.148744140625},{"word":"the ","start":111.148744140625,"end":111.49357177734375},{"word":"best ","start":111.49357177734375,"end":111.8383994140625},{"word":"phone ","start":111.8383994140625,"end":112.18322705078126},{"word":"number ","start":112.18322705078126,"end":112.5280546875},{"word":"for ","start":112.5280546875,"end":112.87288208007813},{"word":"the ","start":112.87288208007813,"end":113.21770971679688},{"word":"team ","start":113.21770971679688,"end":113.56253735351562},{"word":"to ","start":113.56253735351562,"end":113.90736499023437},{"word":"reach ","start":113.90736499023437,"end":114.25219262695313},{"word":"you ","start":114.25219262695313,"end":114.59702001953124},{"word":"about ","start":114.59702001953124,"end":114.94184765625},{"word":"your ","start":114.94184765625,"end":115.28667529296875},{"word":"pool ","start":114.963755859375,"end":115.30858325195312},{"word":"deck ","start":114.963755859375,"end":115.30858325195312},{"word":"cleaning ","start":114.963755859375,"end":115.30858325195312},{"word":"and ","start":114.963755859375,"end":115.30858325195312},{"word":"sealing ","start":114.963755859375,"end":115.30858325195312},{"word":"estimate?","start":114.963755859375,"end":115.30858325195312}],"metadata":{"response_id":9}},{"role":"user","content":"Nine four one five eight zero two five five one. ","words":[{"word":"Nine ","start":116.816005,"end":117.136005},{"word":"four ","start":117.136005,"end":117.376},{"word":"one ","start":117.376,"end":117.936},{"word":"five ","start":117.936,"end":118.256},{"word":"eight ","start":118.256,"end":118.576},{"word":"zero ","start":118.576,"end":119.056},{"word":"two ","start":119.056,"end":119.376},{"word":"five ","start":119.376,"end":119.616},{"word":"five ","start":119.756,"end":119.996},{"word":"one. ","start":119.996,"end":120.236}]},{"role":"agent","content":"Thanks, Sheila. Just to confirm, your name is Sheila Flores, your address is 773 Hawkins Road in Sarasota, and your best contact number is 941-580-2551. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Thanks, ","start":121.51,"end":121.85482763671875},{"word":"Sheila.","start":121.85482763671875,"end":122.1996552734375},{"word":" Just ","start":122.53166674804687,"end":122.876494140625},{"word":"to ","start":122.876494140625,"end":123.22132177734375},{"word":"confirm, ","start":123.22132177734375,"end":123.5661494140625},{"word":"your ","start":123.5661494140625,"end":123.91097705078126},{"word":"name ","start":123.91097705078126,"end":124.2558046875},{"word":"is ","start":124.2558046875,"end":124.60063208007813},{"word":"Sheila ","start":124.60063208007813,"end":124.94545971679688},{"word":"Flores, ","start":124.94545971679688,"end":125.29028735351562},{"word":"your ","start":125.29028735351562,"end":125.63511499023437},{"word":"address ","start":125.63511499023437,"end":125.97994262695312},{"word":"is ","start":125.97994262695312,"end":126.32477001953124},{"word":"773 ","start":126.32477001953124,"end":126.66959765625},{"word":"Hawkins ","start":126.66959765625,"end":127.01442529296875},{"word":"Road ","start":127.01442529296875,"end":127.3592529296875},{"word":"in ","start":127.3592529296875,"end":127.70408056640625},{"word":"Sarasota, ","start":127.70408056640625,"end":128.0489079589844},{"word":"and ","start":128.0489079589844,"end":128.39373559570313},{"word":"your ","start":128.39373559570313,"end":128.73856323242188},{"word":"best ","start":128.73856323242188,"end":129.08339086914063},{"word":"contact ","start":129.08339086914063,"end":129.42821850585938},{"word":"number ","start":129.42821850585938,"end":129.7730458984375},{"word":"is ","start":129.7730458984375,"end":130.11787353515626},{"word":"941-580-2551. ","start":130.11787353515626,"end":130.462701171875},{"word":"Is ","start":137.97295825195312,"end":138.31778588867186},{"word":"there ","start":138.31778588867186,"end":138.6626135253906},{"word":"a ","start":138.6626135253906,"end":139.0074411621094},{"word":"particular ","start":139.0074411621094,"end":139.35226879882813},{"word":"timeline ","start":139.35226879882813,"end":139.69709619140625},{"word":"you’re ","start":139.69709619140625,"end":140.041923828125},{"word":"hoping ","start":140.041923828125,"end":140.38675146484374},{"word":"for, ","start":140.38675146484374,"end":140.7315791015625},{"word":"or ","start":140.7315791015625,"end":141.07640649414063},{"word":"is ","start":141.07640649414063,"end":141.42123413085938},{"word":"this ","start":141.42123413085938,"end":141.76606176757812},{"word":"flexible?","start":141.703255859375,"end":142.04808325195313}],"metadata":{"response_id":10}},{"role":"user","content":"It's flexible. ","words":[{"word":"It's ","start":143.256,"end":143.65601},{"word":"flexible. ","start":143.65601,"end":143.976}]},{"role":"agent","content":"Perfect, I’ve got ","words":[{"word":"Perfect, ","start":145.243,"end":145.58782763671874},{"word":"I’ve ","start":145.58782763671874,"end":145.9326552734375},{"word":"got ","start":145.9326552734375,"end":146.27748266601563}],"metadata":{"response_id":11}},{"role":"user","content":"(inaudible speech)","words":[{"word":"","start":147.22631,"end":147.22631}]},{"role":"agent","content":"Thanks, Sheila. ","words":[{"word":"Thanks, ","start":148.785,"end":149.12982763671874},{"word":"Sheila. ","start":149.12982763671874,"end":149.4746552734375}],"metadata":{"response_id":12}},{"role":"user","content":"I changed my I changed my mind. I would like to send photos instead. ","words":[{"word":"I ","start":149.326,"end":149.56601},{"word":"changed ","start":149.56601,"end":149.886},{"word":"my ","start":149.886,"end":150.20601},{"word":"I ","start":150.436,"end":150.83599},{"word":"changed ","start":150.83599,"end":151.156},{"word":"my ","start":151.156,"end":151.396},{"word":"mind. ","start":151.396,"end":151.71599},{"word":"I ","start":151.71599,"end":151.876},{"word":"would ","start":151.876,"end":152.036},{"word":"like ","start":152.036,"end":152.27599},{"word":"to ","start":152.27599,"end":152.436},{"word":"send ","start":152.436,"end":152.756},{"word":"photos ","start":152.756,"end":153.156},{"word":"instead. ","start":153.156,"end":153.47599}]},{"role":"agent","content":"No problem, Sheila. We can switch to an online estimate. After this call, you’ll get a text message with a secure link where you can upload photos of your pool deck. Try to include ","words":[{"word":"No ","start":154.534,"end":154.87882763671874},{"word":"problem, ","start":154.87882763671874,"end":155.2236552734375},{"word":"Sheila.","start":155.2236552734375,"end":155.56848266601563},{"word":" We ","start":155.66016674804686,"end":156.004994140625},{"word":"can ","start":156.004994140625,"end":156.34982177734375},{"word":"switch ","start":156.34982177734375,"end":156.6946494140625},{"word":"to ","start":156.6946494140625,"end":157.03947705078124},{"word":"an ","start":157.03947705078124,"end":157.3843046875},{"word":"online ","start":157.3843046875,"end":157.72913208007813},{"word":"estimate.","start":157.72913208007813,"end":158.07395971679688},{"word":" After ","start":158.3420832519531,"end":158.6869108886719},{"word":"this ","start":158.6869108886719,"end":159.03173852539064},{"word":"call, ","start":159.03173852539064,"end":159.37656616210938},{"word":"you’ll ","start":159.37656616210938,"end":159.72139379882813},{"word":"get ","start":159.72139379882813,"end":160.06622119140624},{"word":"a ","start":160.06622119140624,"end":160.411048828125},{"word":"text ","start":160.411048828125,"end":160.75587646484374},{"word":"message ","start":160.75587646484374,"end":161.1007041015625},{"word":"with ","start":161.1007041015625,"end":161.44553149414062},{"word":"a ","start":161.44553149414062,"end":161.79035913085937},{"word":"secure ","start":161.79035913085937,"end":162.13518676757812},{"word":"link ","start":162.13518676757812,"end":162.48001440429687},{"word":"where ","start":162.48001440429687,"end":162.82484204101561},{"word":"you ","start":162.82484204101561,"end":163.16966943359375},{"word":"can ","start":163.16966943359375,"end":163.5144970703125},{"word":"upload ","start":163.38429736328126,"end":163.729125},{"word":"photos ","start":163.38429736328126,"end":163.729125},{"word":"of ","start":163.38429736328126,"end":163.729125},{"word":"your ","start":163.38429736328126,"end":163.729125},{"word":"pool ","start":163.38429736328126,"end":163.729125},{"word":"deck. ","start":163.38429736328126,"end":163.729125},{"word":"Try ","start":163.729125,"end":164.07395263671876},{"word":"to ","start":164.07395263671876,"end":164.4187802734375},{"word":"include ","start":164.4187802734375,"end":164.76360766601562}],"metadata":{"response_id":13}},{"role":"user","content":"Fucking ","words":[{"word":"Fucking ","start":165.066,"end":165.546}]},{"role":"agent","content":"several clear photos ","words":[{"word":"several ","start":164.76360766601562,"end":165.10843530273436},{"word":"clear ","start":165.10843530273436,"end":165.4532629394531},{"word":"photos ","start":165.4532629394531,"end":165.7980905761719}],"metadata":{"response_id":13}},{"role":"user","content":"nerd. ","words":[{"word":"nerd. ","start":165.546,"end":165.866}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/7b74204a95f5a8143f6a4ed33c481d3edcc901e8c1bc3f4cdd5c9fd8bca54a5d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/7b74204a95f5a8143f6a4ed33c481d3edcc901e8c1bc3f4cdd5c9fd8bca54a5d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/7b74204a95f5a8143f6a4ed33c481d3edcc901e8c1bc3f4cdd5c9fd8bca54a5d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":880,"p90":1172.1999999999998,"p95":1379.5999999999995,"p99":1638.3199999999997,"min":2,"max":1703,"num":15,"sum":13303,"values":[2,828,1703,1069,880,904,953,991,776,808,1241,773,728,717,930]},"e2e":{"p50":1405.5,"p90":2037.20048828125,"p95":2268.5999999999995,"p99":2474.5200000000004,"min":1058.010009765625,"max":2526,"num":12,"sum":18498.704833984375,"values":[1383,2058,1445,1428,1369,1850.0048828125,1282,1274,1267,1558.68994140625,1058.010009765625,2526]},"tts":{"p50":191,"p90":285.2,"p95":375.1999999999997,"p99":534.2399999999998,"min":140,"max":574,"num":15,"sum":3393,"values":[574,209,140,191,278,249,249,290,181,164,147,221,162,147,191]},"asr":{"p50":197,"p90":326.5,"p95":368.65,"p99":402.53000000000003,"min":0,"max":411,"num":12,"sum":2469,"values":[334,191,169,257,203,411,187,0,257,20,181,259]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":15.4916723},{"product":"platform_tts","unit_price":0.025,"cost":4.225},{"product":"gpt_4_1","unit_price":0.075,"cost":12.675},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":169,"total_duration_unit_price":0.1916667,"combined_cost":33.8916723},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1403,1448,1501,1554,1654,1704,1704,1754,1768,1814,1879,1893,1929,1986],"average":1713.642857142857,"num_requests":14},"tool_calls":[],"from_number":"9415802551","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780543265261}

2026-06-04T09:24:14-06:00
{"event":"call_started","call":{"call_id":"call_60c2a66da3d921ec732a7890a3a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780586653263,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780586653263}

2026-06-04T09:24:22-06:00
{"event":"call_ended","call":{"call_id":"call_60c2a66da3d921ec732a7890a3a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780586653263,"end_timestamp":1780586660671,"duration_ms":7408,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.881137939453125,"end":2.225965576171875},{"word":"This ","start":2.362916748046875,"end":2.707744140625},{"word":"is ","start":2.707744140625,"end":3.05257177734375},{"word":"Mac ","start":3.05257177734375,"end":3.3973994140625},{"word":"the ","start":3.3973994140625,"end":3.74222705078125},{"word":"Digital ","start":3.74222705078125,"end":4.0870546875},{"word":"Assistant. ","start":4.0870546875,"end":4.431882080078125},{"word":"How ","start":4.82425,"end":5.16907763671875},{"word":"may ","start":5.16907763671875,"end":5.5139052734375},{"word":"I ","start":5.5139052734375,"end":5.858732666015625},{"word":"help ","start":5.55917236328125,"end":5.904},{"word":"you?","start":5.55917236328125,"end":5.904}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.881137939453125,"end":2.225965576171875},{"word":"This ","start":2.362916748046875,"end":2.707744140625},{"word":"is ","start":2.707744140625,"end":3.05257177734375},{"word":"Mac ","start":3.05257177734375,"end":3.3973994140625},{"word":"the ","start":3.3973994140625,"end":3.74222705078125},{"word":"Digital ","start":3.74222705078125,"end":4.0870546875},{"word":"Assistant. ","start":4.0870546875,"end":4.431882080078125},{"word":"How ","start":4.82425,"end":5.16907763671875},{"word":"may ","start":5.16907763671875,"end":5.5139052734375},{"word":"I ","start":5.5139052734375,"end":5.858732666015625},{"word":"help ","start":5.55917236328125,"end":5.904},{"word":"you?","start":5.55917236328125,"end":5.904}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/87fa440603f3730363e34674475d97d267876f65aeaa02760d482fdeb543ace2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/87fa440603f3730363e34674475d97d267876f65aeaa02760d482fdeb543ace2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/87fa440603f3730363e34674475d97d267876f65aeaa02760d482fdeb543ace2/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":154,"p90":154,"p95":154,"p99":154,"min":154,"max":154,"num":1,"sum":154,"values":[154]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333336},{"product":"platform_tts","unit_price":0.025,"cost":0.2},{"product":"gpt_4_1","unit_price":0.075,"cost":0.6},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":8,"total_duration_unit_price":0.1916667,"combined_cost":3.0333336},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780586660671}

2026-06-04T09:24:22-06:00
{"event":"call_analyzed","call":{"call_id":"call_60c2a66da3d921ec732a7890a3a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQzIoDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780586653263,"end_timestamp":1780586660671,"duration_ms":7408,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.881137939453125,"end":2.225965576171875},{"word":"This ","start":2.362916748046875,"end":2.707744140625},{"word":"is ","start":2.707744140625,"end":3.05257177734375},{"word":"Mac ","start":3.05257177734375,"end":3.3973994140625},{"word":"the ","start":3.3973994140625,"end":3.74222705078125},{"word":"Digital ","start":3.74222705078125,"end":4.0870546875},{"word":"Assistant. ","start":4.0870546875,"end":4.431882080078125},{"word":"How ","start":4.82425,"end":5.16907763671875},{"word":"may ","start":5.16907763671875,"end":5.5139052734375},{"word":"I ","start":5.5139052734375,"end":5.858732666015625},{"word":"help ","start":5.55917236328125,"end":5.904},{"word":"you?","start":5.55917236328125,"end":5.904}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.157,"end":0.50182763671875},{"word":"you ","start":0.50182763671875,"end":0.8466552734375},{"word":"for ","start":0.8466552734375,"end":1.191482666015625},{"word":"calling ","start":1.191482666015625,"end":1.536310302734375},{"word":"Instant ","start":1.536310302734375,"end":1.881137939453125},{"word":"Pavers. ","start":1.881137939453125,"end":2.225965576171875},{"word":"This ","start":2.362916748046875,"end":2.707744140625},{"word":"is ","start":2.707744140625,"end":3.05257177734375},{"word":"Mac ","start":3.05257177734375,"end":3.3973994140625},{"word":"the ","start":3.3973994140625,"end":3.74222705078125},{"word":"Digital ","start":3.74222705078125,"end":4.0870546875},{"word":"Assistant. ","start":4.0870546875,"end":4.431882080078125},{"word":"How ","start":4.82425,"end":5.16907763671875},{"word":"may ","start":5.16907763671875,"end":5.5139052734375},{"word":"I ","start":5.5139052734375,"end":5.858732666015625},{"word":"help ","start":5.55917236328125,"end":5.904},{"word":"you?","start":5.55917236328125,"end":5.904}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/87fa440603f3730363e34674475d97d267876f65aeaa02760d482fdeb543ace2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/87fa440603f3730363e34674475d97d267876f65aeaa02760d482fdeb543ace2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/87fa440603f3730363e34674475d97d267876f65aeaa02760d482fdeb543ace2/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":154,"p90":154,"p95":154,"p99":154,"min":154,"max":154,"num":1,"sum":154,"values":[154]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.7333336},{"product":"platform_tts","unit_price":0.025,"cost":0.2},{"product":"gpt_4_1","unit_price":0.075,"cost":0.6},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":8,"total_duration_unit_price":0.1916667,"combined_cost":3.0333336},"call_analysis":{"call_summary":"The call was very brief, with the agent greeting the caller, but the user hung up before providing any information or making a request.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":""}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780586662293}

2026-06-04T11:18:53-06:00
{"event":"call_started","call":{"call_id":"call_3df2e477b9d866d5af4f9166734","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780593532871,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780593532871}

2026-06-04T11:21:49-06:00
{"event":"call_analyzed","call":{"call_id":"call_3df2e477b9d866d5af4f9166734","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780593532871,"end_timestamp":1780593706474,"duration_ms":173603,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I was looking to get a quote, um, for a repair on a paver job in my house. \nAgent: Thanks for reaching out about your paver repair. Can you tell me a little more about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another area?\nUser: Uh, it's the pool deck. \nAgent: All right, thanks for letting me know it’s the pool deck. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, or loose areas?\nUser: It's cracks. \nUser: And, uh, why I got you, I got cracks on the the tile floor inside too. Do you guys repair those as well? \nAgent: Thanks for asking. Instant Pavers specializes in outdoor paver repair, cleaning, and sealing, but we don’t handle repairs for indoor tile floors. For your pool deck cracks, though, we can definitely help.\n\nWould you prefer to get an online estimate by sending us some photos of the cracked areas, or would you rather schedule an on-site consultation?\nUser: Yeah. I can do an online estimate. \nAgent: Great, an online estimate is a convenient option. After our call, you’ll get a text message with a secure link where you can upload photos of the cracked areas on your pool deck. Try to take several clear photos from different angles, and if possible, include a tape measure or something for size reference in a few shots. The more details you provide, the more accurate your estimate will be.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: Two six seven six two five seven three four two. \nAgent: Thanks for that. Just to confirm, your best contact number is 267-625-7342, right? And could I get your name and the property address where the pool deck repair is needed?\nUser: Jason, and the address is eight six one three Longboat Key, Florida. \nAgent: Thanks, Jason. So I have your name, your phone number as 267-625-7342, and the property address as 8613 Longboat Key, Florida. Is there a particular timeline you’re hoping to have the pool deck repair completed, or is it flexible?\nUser: No timeline. \nAgent: All right, thanks for letting me know. You’ll receive a text message shortly with the upload link—just add your pool deck photos when you have a chance. Including a tape measure or something for scale in a few shots will help us provide a more accurate estimate.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, Jason, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.231,"end":0.57582763671875},{"word":"you ","start":0.57582763671875,"end":0.9206552734375},{"word":"for ","start":0.9206552734375,"end":1.265482666015625},{"word":"calling ","start":1.265482666015625,"end":1.610310302734375},{"word":"Instant ","start":1.488339111328125,"end":1.833166748046875},{"word":"Pavers. ","start":1.488339111328125,"end":1.833166748046875},{"word":"This ","start":1.833166748046875,"end":2.177994140625},{"word":"is ","start":2.177994140625,"end":2.52282177734375},{"word":"Mac ","start":2.52282177734375,"end":2.8676494140625},{"word":"the ","start":2.8676494140625,"end":3.21247705078125},{"word":"Digital ","start":3.21247705078125,"end":3.5573046875},{"word":"Assistant. ","start":3.5573046875,"end":3.902132080078125},{"word":"How ","start":5.385833251953125,"end":5.730660888671875},{"word":"may ","start":5.730660888671875,"end":6.075488525390625},{"word":"I ","start":6.075488525390625,"end":6.420316162109375},{"word":"help ","start":6.420316162109375,"end":6.765143798828125},{"word":"you?","start":6.765143798828125,"end":7.10997119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I was looking to get a quote, um, for a repair on a paver job in my house. ","words":[{"word":"Hey, ","start":10.344,"end":10.744000999999999},{"word":"Mac. ","start":10.744000999999999,"end":11.144},{"word":"I ","start":11.144,"end":11.304},{"word":"was ","start":11.304,"end":11.544001},{"word":"looking ","start":11.544001,"end":11.864001},{"word":"to ","start":11.864001,"end":12.024},{"word":"get ","start":12.024,"end":12.264},{"word":"a ","start":12.264,"end":12.504},{"word":"quote, ","start":12.504,"end":13.144},{"word":"um, ","start":13.144,"end":13.384},{"word":"for ","start":13.384,"end":13.704001},{"word":"a ","start":13.704001,"end":13.864001},{"word":"repair ","start":14.033999999999999,"end":14.2739995},{"word":"on ","start":14.2739995,"end":14.513999},{"word":"a ","start":14.513999,"end":14.674},{"word":"paver ","start":14.674,"end":15.074},{"word":"job ","start":15.074,"end":15.393998999999999},{"word":"in ","start":15.393998999999999,"end":15.714},{"word":"my ","start":15.714,"end":15.873999999999999},{"word":"house. ","start":15.873999999999999,"end":16.033999}]},{"role":"agent","content":"Thanks for reaching out about your paver repair. Can you tell me a little more about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another area?","words":[{"word":"Thanks ","start":17.217,"end":17.56182763671875},{"word":"for ","start":17.56182763671875,"end":17.9066552734375},{"word":"reaching ","start":17.9066552734375,"end":18.251482666015626},{"word":"out ","start":18.251482666015626,"end":18.596310302734373},{"word":"about ","start":18.596310302734373,"end":18.941137939453125},{"word":"your ","start":18.941137939453125,"end":19.285965576171876},{"word":"paver ","start":19.00842236328125,"end":19.35325},{"word":"repair. ","start":19.00842236328125,"end":19.35325},{"word":"Can ","start":19.35325,"end":19.69807763671875},{"word":"you ","start":19.69807763671875,"end":20.0429052734375},{"word":"tell ","start":20.0429052734375,"end":20.387732666015626},{"word":"me ","start":20.387732666015626,"end":20.732560302734374},{"word":"a ","start":20.732560302734374,"end":21.077387939453125},{"word":"little ","start":21.077387939453125,"end":21.422215576171876},{"word":"more ","start":21.422215576171876,"end":21.767043212890623},{"word":"about ","start":21.767043212890623,"end":22.11187060546875},{"word":"what ","start":22.085089111328124,"end":22.429916748046875},{"word":"needs ","start":22.085089111328124,"end":22.429916748046875},{"word":"to ","start":22.085089111328124,"end":22.429916748046875},{"word":"be ","start":22.085089111328124,"end":22.429916748046875},{"word":"repaired? ","start":22.085089111328124,"end":22.429916748046875},{"word":"For ","start":22.429916748046875,"end":22.774744140625},{"word":"example, ","start":22.774744140625,"end":23.11957177734375},{"word":"is ","start":23.11957177734375,"end":23.4643994140625},{"word":"it ","start":23.4643994140625,"end":23.80922705078125},{"word":"your ","start":23.80922705078125,"end":24.1540546875},{"word":"driveway, ","start":24.1540546875,"end":24.498882080078126},{"word":"patio, ","start":24.498882080078126,"end":24.843709716796877},{"word":"pool ","start":24.843709716796877,"end":25.188537353515624},{"word":"deck, ","start":25.188537353515624,"end":25.533364990234375},{"word":"or ","start":25.533364990234375,"end":25.878192626953126},{"word":"another ","start":25.878192626953126,"end":26.22302001953125},{"word":"area?","start":26.22302001953125,"end":26.56784765625}],"metadata":{"response_id":5}},{"role":"user","content":"Uh, it's the pool deck. ","words":[{"word":"Uh, ","start":28.183998000000003,"end":28.423998},{"word":"it's ","start":28.423998,"end":28.664},{"word":"the ","start":28.664,"end":28.824},{"word":"pool ","start":28.824,"end":29.064},{"word":"deck. ","start":29.064,"end":29.304000000000002}]},{"role":"agent","content":"All right, thanks for letting me know it’s the pool deck. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, or loose areas?","words":[{"word":"All ","start":30.32,"end":30.66482763671875},{"word":"right, ","start":30.66482763671875,"end":31.0096552734375},{"word":"thanks ","start":31.0096552734375,"end":31.354482666015624},{"word":"for ","start":31.354482666015624,"end":31.699310302734375},{"word":"letting ","start":31.699310302734375,"end":32.04413793945312},{"word":"me ","start":32.04413793945312,"end":32.38896557617188},{"word":"know ","start":32.38896557617188,"end":32.733793212890625},{"word":"it’s ","start":32.517755859375,"end":32.862583251953126},{"word":"the ","start":32.517755859375,"end":32.862583251953126},{"word":"pool ","start":32.517755859375,"end":32.862583251953126},{"word":"deck.","start":32.517755859375,"end":32.862583251953126},{"word":" Can ","start":32.862583251953126,"end":33.20741088867187},{"word":"you ","start":33.20741088867187,"end":33.55223852539063},{"word":"describe ","start":33.55223852539063,"end":33.897066162109375},{"word":"what ","start":33.897066162109375,"end":34.24189379882812},{"word":"kind ","start":34.24189379882812,"end":34.58672119140625},{"word":"of ","start":34.58672119140625,"end":34.931548828125},{"word":"issues ","start":34.931548828125,"end":35.27637646484375},{"word":"you’re ","start":35.27637646484375,"end":35.6212041015625},{"word":"seeing—like ","start":35.6212041015625,"end":35.96603149414062},{"word":"sinking ","start":35.96603149414062,"end":36.31085913085938},{"word":"pavers, ","start":36.31085913085938,"end":36.655686767578125},{"word":"cracks, ","start":36.655686767578125,"end":37.00051440429687},{"word":"or ","start":37.00051440429687,"end":37.34534204101563},{"word":"loose ","start":37.34534204101563,"end":37.69016943359375},{"word":"areas?","start":37.649380859375,"end":37.994208251953125}],"metadata":{"response_id":6}},{"role":"user","content":"It's cracks. ","words":[{"word":"It's ","start":39.464,"end":39.864},{"word":"cracks. ","start":40.163999999999994,"end":40.724}]},{"role":"user","content":"And, uh, why I got you, I got cracks on the the tile floor inside too. Do you guys repair those as well? ","words":[{"word":"And, ","start":41.644003,"end":42.044},{"word":"uh, ","start":42.044,"end":42.364},{"word":"why ","start":42.364,"end":42.684},{"word":"I ","start":42.684,"end":42.844},{"word":"got ","start":42.844,"end":43.164004},{"word":"you, ","start":43.164004,"end":43.324003999999995},{"word":"I ","start":44.653997999999994,"end":44.973997},{"word":"got ","start":44.973997,"end":45.133997},{"word":"cracks ","start":45.133997,"end":45.693999999999996},{"word":"on ","start":45.693999999999996,"end":45.933996},{"word":"the ","start":45.933996,"end":46.174},{"word":"the ","start":46.174,"end":46.413999999999994},{"word":"tile ","start":46.413999999999994,"end":46.973997},{"word":"floor ","start":46.973997,"end":47.453997},{"word":"inside ","start":47.453997,"end":47.933996},{"word":"too. ","start":47.933996,"end":48.413996},{"word":"Do ","start":48.413996,"end":48.574},{"word":"you ","start":48.574,"end":48.653997999999994},{"word":"guys ","start":48.653997999999994,"end":48.813998},{"word":"repair ","start":49.053999999999995,"end":49.214},{"word":"those ","start":49.214,"end":49.614},{"word":"as ","start":49.614,"end":49.774},{"word":"well? ","start":49.774,"end":49.934}]},{"role":"agent","content":"Thanks for asking. Instant Pavers specializes in outdoor paver repair, cleaning, and sealing, but we don’t handle repairs for indoor tile floors. For your pool deck cracks, though, we can definitely help.\n\nWould you prefer to get an online estimate by sending us some photos of the cracked areas, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":51.114,"end":51.45882763671875},{"word":"for ","start":51.45882763671875,"end":51.8036552734375},{"word":"asking. ","start":51.790839111328125,"end":52.13566674804687},{"word":"Instant ","start":52.13566674804687,"end":52.480494140625},{"word":"Pavers ","start":52.480494140625,"end":52.82532177734375},{"word":"specializes ","start":52.82532177734375,"end":53.1701494140625},{"word":"in ","start":53.1701494140625,"end":53.51497705078125},{"word":"outdoor ","start":53.51497705078125,"end":53.8598046875},{"word":"paver ","start":53.8598046875,"end":54.20463208007813},{"word":"repair, ","start":54.20463208007813,"end":54.549459716796875},{"word":"cleaning, ","start":54.549459716796875,"end":54.89428735351562},{"word":"and ","start":54.89428735351562,"end":55.23911499023438},{"word":"sealing, ","start":55.23911499023438,"end":55.583942626953124},{"word":"but ","start":55.583942626953124,"end":55.92877001953125},{"word":"we ","start":55.92877001953125,"end":56.27359765625},{"word":"don’t ","start":56.27359765625,"end":56.61842529296875},{"word":"handle ","start":56.61842529296875,"end":56.9632529296875},{"word":"repairs ","start":56.9632529296875,"end":57.30808056640625},{"word":"for ","start":57.30808056640625,"end":57.65290795898437},{"word":"indoor ","start":57.65290795898437,"end":57.997735595703126},{"word":"tile ","start":57.932505859375,"end":58.277333251953124},{"word":"floors. ","start":57.932505859375,"end":58.277333251953124},{"word":"For ","start":58.277333251953124,"end":58.62216088867188},{"word":"your ","start":58.62216088867188,"end":58.966988525390626},{"word":"pool ","start":58.966988525390626,"end":59.31181616210937},{"word":"deck ","start":59.31181616210937,"end":59.65664379882813},{"word":"cracks, ","start":59.65664379882813,"end":60.00147119140625},{"word":"though, ","start":60.00147119140625,"end":60.346298828125},{"word":"we ","start":60.346298828125,"end":60.69112646484375},{"word":"can ","start":60.69112646484375,"end":61.0359541015625},{"word":"definitely ","start":61.0359541015625,"end":61.38078149414063},{"word":"help.","start":61.38078149414063,"end":61.725609130859375},{"word":"\n\nWould ","start":62.665916748046875,"end":63.010744140625},{"word":"you ","start":63.010744140625,"end":63.35557177734375},{"word":"prefer ","start":63.35557177734375,"end":63.7003994140625},{"word":"to ","start":63.7003994140625,"end":64.04522705078125},{"word":"get ","start":64.04522705078125,"end":64.3900546875},{"word":"an ","start":64.3900546875,"end":64.73488208007812},{"word":"online ","start":64.73488208007812,"end":65.07970971679687},{"word":"estimate ","start":65.07970971679687,"end":65.42453735351563},{"word":"by ","start":65.42453735351563,"end":65.76936499023438},{"word":"sending ","start":65.76936499023438,"end":66.11419262695313},{"word":"us ","start":66.11419262695313,"end":66.45902001953125},{"word":"some ","start":66.45902001953125,"end":66.80384765625},{"word":"photos ","start":66.80384765625,"end":67.14867529296875},{"word":"of ","start":67.14867529296875,"end":67.4935029296875},{"word":"the ","start":67.4935029296875,"end":67.83833056640626},{"word":"cracked ","start":67.83833056640626,"end":68.18315795898438},{"word":"areas, ","start":68.18315795898438,"end":68.52798559570313},{"word":"or ","start":68.52798559570313,"end":68.87281323242188},{"word":"would ","start":68.87281323242188,"end":69.21764086914062},{"word":"you ","start":69.159380859375,"end":69.50420825195313},{"word":"rather ","start":69.159380859375,"end":69.50420825195313},{"word":"schedule ","start":69.159380859375,"end":69.50420825195313},{"word":"an ","start":69.159380859375,"end":69.50420825195313},{"word":"on-site ","start":69.159380859375,"end":69.50420825195313},{"word":"consultation?","start":69.159380859375,"end":69.50420825195313}],"metadata":{"response_id":11}},{"role":"user","content":"Yeah. I can do an online estimate. ","words":[{"word":"Yeah. ","start":70.483996,"end":70.884},{"word":"I ","start":70.884,"end":71.04399000000001},{"word":"can ","start":71.04399000000001,"end":71.284},{"word":"do ","start":71.284,"end":71.443995},{"word":"an ","start":71.443995,"end":71.604},{"word":"online ","start":71.604,"end":72.083994},{"word":"estimate. ","start":72.083994,"end":72.56400000000001}]},{"role":"agent","content":"Great, an online estimate is a convenient option. After our call, you’ll get a text message with a secure link where you can upload photos of the cracked areas on your pool deck. Try to take several clear photos from different angles, and if possible, include a tape measure or something for size reference in a few shots. The more details you provide, the more accurate your estimate will be.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Great, ","start":73.725,"end":74.06982763671876},{"word":"an ","start":74.06982763671876,"end":74.4146552734375},{"word":"online ","start":74.4146552734375,"end":74.75948266601563},{"word":"estimate ","start":74.75948266601563,"end":75.10431030273438},{"word":"is ","start":75.10431030273438,"end":75.44913793945312},{"word":"a ","start":75.44913793945312,"end":75.79396557617187},{"word":"convenient ","start":75.79396557617187,"end":76.13879321289062},{"word":"option. ","start":76.13879321289062,"end":76.48362060546874},{"word":"After ","start":77.24283325195313,"end":77.58766088867188},{"word":"our ","start":77.58766088867188,"end":77.93248852539062},{"word":"call, ","start":77.93248852539062,"end":78.27731616210937},{"word":"you’ll ","start":78.27731616210937,"end":78.62214379882812},{"word":"get ","start":78.62214379882812,"end":78.96697119140624},{"word":"a ","start":78.96697119140624,"end":79.311798828125},{"word":"text ","start":79.311798828125,"end":79.65662646484375},{"word":"message ","start":79.65662646484375,"end":80.0014541015625},{"word":"with ","start":80.0014541015625,"end":80.34628149414063},{"word":"a ","start":80.34628149414063,"end":80.69110913085937},{"word":"secure ","start":80.69110913085937,"end":81.03593676757812},{"word":"link ","start":81.03593676757812,"end":81.38076440429687},{"word":"where ","start":81.38076440429687,"end":81.72559204101563},{"word":"you ","start":81.72559204101563,"end":82.07041943359376},{"word":"can ","start":82.07041943359376,"end":82.4152470703125},{"word":"upload ","start":82.4152470703125,"end":82.76007470703125},{"word":"photos ","start":82.76007470703125,"end":83.10490234375},{"word":"of ","start":83.03967236328126,"end":83.3845},{"word":"the ","start":83.03967236328126,"end":83.3845},{"word":"cracked ","start":83.03967236328126,"end":83.3845},{"word":"areas ","start":83.03967236328126,"end":83.3845},{"word":"on ","start":83.03967236328126,"end":83.3845},{"word":"your ","start":83.03967236328126,"end":83.3845},{"word":"pool ","start":83.03967236328126,"end":83.3845},{"word":"deck. ","start":83.03967236328126,"end":83.3845},{"word":"Try ","start":83.3845,"end":83.72932763671875},{"word":"to ","start":83.72932763671875,"end":84.0741552734375},{"word":"take ","start":84.0741552734375,"end":84.41898266601562},{"word":"several ","start":84.41898266601562,"end":84.76381030273437},{"word":"clear ","start":84.76381030273437,"end":85.10863793945313},{"word":"photos ","start":85.10863793945313,"end":85.45346557617188},{"word":"from ","start":85.45346557617188,"end":85.79829321289063},{"word":"different ","start":85.79829321289063,"end":86.14312060546875},{"word":"angles, ","start":86.14312060546875,"end":86.4879482421875},{"word":"and ","start":86.4879482421875,"end":86.83277587890625},{"word":"if ","start":86.83277587890625,"end":87.177603515625},{"word":"possible, ","start":87.177603515625,"end":87.52243115234376},{"word":"include ","start":87.52243115234376,"end":87.86725854492188},{"word":"a ","start":87.86725854492188,"end":88.21208618164063},{"word":"tape ","start":88.21208618164063,"end":88.55691381835938},{"word":"measure ","start":88.55691381835938,"end":88.90174145507812},{"word":"or ","start":88.90174145507812,"end":89.24656884765625},{"word":"something ","start":89.24656884765625,"end":89.591396484375},{"word":"for ","start":89.591396484375,"end":89.93622412109374},{"word":"size ","start":89.738630859375,"end":90.08345825195312},{"word":"reference ","start":89.738630859375,"end":90.08345825195312},{"word":"in ","start":89.738630859375,"end":90.08345825195312},{"word":"a ","start":89.738630859375,"end":90.08345825195312},{"word":"few ","start":89.738630859375,"end":90.08345825195312},{"word":"shots.","start":89.738630859375,"end":90.08345825195312},{"word":" The ","start":90.08345825195312,"end":90.42828588867188},{"word":"more ","start":90.42828588867188,"end":90.77311352539063},{"word":"details ","start":90.77311352539063,"end":91.11794116210937},{"word":"you ","start":91.11794116210937,"end":91.46276879882812},{"word":"provide, ","start":91.46276879882812,"end":91.80759619140625},{"word":"the ","start":91.80759619140625,"end":92.152423828125},{"word":"more ","start":92.152423828125,"end":92.49725146484376},{"word":"accurate ","start":92.246380859375,"end":92.59120825195312},{"word":"your ","start":92.246380859375,"end":92.59120825195312},{"word":"estimate ","start":92.246380859375,"end":92.59120825195312},{"word":"will ","start":92.246380859375,"end":92.59120825195312},{"word":"be.","start":92.246380859375,"end":92.59120825195312},{"word":"\n\nTo ","start":92.59120825195312,"end":92.93603588867188},{"word":"send ","start":92.93603588867188,"end":93.28086352539063},{"word":"you ","start":93.28086352539063,"end":93.62569116210938},{"word":"the ","start":93.62569116210938,"end":93.97051879882812},{"word":"upload ","start":93.97051879882812,"end":94.31534619140625},{"word":"link, ","start":94.31534619140625,"end":94.660173828125},{"word":"what’s ","start":94.660173828125,"end":95.00500146484374},{"word":"the ","start":95.00500146484374,"end":95.3498291015625},{"word":"best ","start":95.3498291015625,"end":95.69465649414063},{"word":"mobile ","start":95.69465649414063,"end":96.03948413085938},{"word":"number ","start":96.03948413085938,"end":96.38431176757813},{"word":"to ","start":96.321505859375,"end":96.66633325195312},{"word":"use?","start":96.321505859375,"end":96.66633325195312}],"metadata":{"response_id":12}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.164,"end":98.48400000000001},{"word":"six ","start":98.48400000000001,"end":98.804},{"word":"seven ","start":98.804,"end":99.604},{"word":"six ","start":99.604006,"end":100.004},{"word":"two ","start":100.004,"end":100.324},{"word":"five ","start":100.324,"end":100.724},{"word":"seven ","start":101.15400000000001,"end":101.714},{"word":"three ","start":101.714,"end":102.114},{"word":"four ","start":102.114,"end":102.43400000000001},{"word":"two. ","start":102.43400000000001,"end":102.674}]},{"role":"agent","content":"Thanks for that. Just to confirm, your best contact number is 267-625-7342, right? And could I get your name and the property address where the pool deck repair is needed?","words":[{"word":"Thanks ","start":103.797,"end":104.14182763671874},{"word":"for ","start":104.14182763671874,"end":104.4866552734375},{"word":"that.","start":104.28808911132812,"end":104.63291674804688},{"word":" Just ","start":104.63291674804688,"end":104.977744140625},{"word":"to ","start":104.977744140625,"end":105.32257177734375},{"word":"confirm, ","start":105.32257177734375,"end":105.6673994140625},{"word":"your ","start":105.6673994140625,"end":106.01222705078125},{"word":"best ","start":106.01222705078125,"end":106.3570546875},{"word":"contact ","start":106.3570546875,"end":106.70188208007812},{"word":"number ","start":106.70188208007812,"end":107.04670971679687},{"word":"is ","start":107.04670971679687,"end":107.39153735351563},{"word":"267-625-7342, ","start":107.39153735351563,"end":107.73636499023438},{"word":"right? ","start":107.73636499023438,"end":108.08119262695313},{"word":"And ","start":111.40154174804688,"end":111.746369140625},{"word":"could ","start":111.746369140625,"end":112.09119677734375},{"word":"I ","start":112.09119677734375,"end":112.4360244140625},{"word":"get ","start":112.4360244140625,"end":112.78085205078125},{"word":"your ","start":112.78085205078125,"end":113.1256796875},{"word":"name ","start":113.1256796875,"end":113.47050708007812},{"word":"and ","start":113.47050708007812,"end":113.81533471679687},{"word":"the ","start":113.81533471679687,"end":114.16016235351563},{"word":"property ","start":114.16016235351563,"end":114.50498999023438},{"word":"address ","start":114.50498999023438,"end":114.84981762695313},{"word":"where ","start":114.84981762695313,"end":115.19464501953125},{"word":"the ","start":115.19464501953125,"end":115.53947265625},{"word":"pool ","start":115.53947265625,"end":115.88430029296875},{"word":"deck ","start":115.88430029296875,"end":116.2291279296875},{"word":"repair ","start":116.2291279296875,"end":116.57395556640626},{"word":"is ","start":116.57395556640626,"end":116.91878295898438},{"word":"needed?","start":116.87333911132812,"end":117.21816674804687}],"metadata":{"response_id":13}},{"role":"user","content":"Jason, and the address is eight six one three Longboat Key, Florida. ","words":[{"word":"Jason, ","start":118.754,"end":119.47399},{"word":"and ","start":119.553995,"end":119.714},{"word":"the ","start":119.714,"end":120.034},{"word":"address ","start":120.034,"end":120.91399600000001},{"word":"is ","start":120.91399600000001,"end":121.233996},{"word":"eight ","start":122.26400000000001,"end":122.584},{"word":"six ","start":122.584,"end":123.144},{"word":"one ","start":123.144,"end":123.54400000000001},{"word":"three ","start":123.54400000000001,"end":124.024004},{"word":"Longboat ","start":124.024004,"end":124.664},{"word":"Key, ","start":124.79400000000001,"end":125.354},{"word":"Florida. ","start":125.354,"end":125.674}]},{"role":"agent","content":"Thanks, Jason. So I have your name, your phone number as 267-625-7342, and the property address as 8613 Longboat Key, Florida. Is there a particular timeline you’re hoping to have the pool deck repair completed, or is it flexible?","words":[{"word":"Thanks, ","start":126.805,"end":127.14982763671875},{"word":"Jason. ","start":127.14982763671875,"end":127.4946552734375},{"word":"So ","start":127.60608325195312,"end":127.95091088867187},{"word":"I ","start":127.95091088867187,"end":128.29573852539062},{"word":"have ","start":128.29573852539062,"end":128.64056616210937},{"word":"your ","start":128.64056616210937,"end":128.9853937988281},{"word":"name, ","start":128.9853937988281,"end":129.33022119140625},{"word":"your ","start":129.33022119140625,"end":129.675048828125},{"word":"phone ","start":129.675048828125,"end":130.01987646484375},{"word":"number ","start":130.01987646484375,"end":130.3647041015625},{"word":"as ","start":130.3647041015625,"end":130.70953149414063},{"word":"267-625-7342, ","start":130.70953149414063,"end":131.05435913085938},{"word":"and ","start":131.05435913085938,"end":131.39918676757813},{"word":"the ","start":131.39918676757813,"end":131.74401440429688},{"word":"property ","start":131.74401440429688,"end":132.08884204101562},{"word":"address ","start":132.08884204101562,"end":132.43366943359376},{"word":"as ","start":132.43366943359376,"end":132.7784970703125},{"word":"8613 ","start":132.7784970703125,"end":133.12332470703126},{"word":"Longboat ","start":133.12332470703126,"end":133.46815234375},{"word":"Key, ","start":133.46815234375,"end":133.81297998046875},{"word":"Florida. ","start":133.81297998046875,"end":134.15780737304686},{"word":"Is ","start":141.5845,"end":141.92932763671874},{"word":"there ","start":141.92932763671874,"end":142.2741552734375},{"word":"a ","start":142.2741552734375,"end":142.61898266601563},{"word":"particular ","start":142.61898266601563,"end":142.96381030273437},{"word":"timeline ","start":142.96381030273437,"end":143.30863793945312},{"word":"you’re ","start":143.30863793945312,"end":143.65346557617187},{"word":"hoping ","start":143.65346557617187,"end":143.99829321289062},{"word":"to ","start":143.99829321289062,"end":144.34312060546876},{"word":"have ","start":144.34312060546876,"end":144.6879482421875},{"word":"the ","start":144.6879482421875,"end":145.03277587890625},{"word":"pool ","start":145.03277587890625,"end":145.377603515625},{"word":"deck ","start":145.377603515625,"end":145.72243115234374},{"word":"repair ","start":145.72243115234374,"end":146.06725854492188},{"word":"completed, ","start":146.06725854492188,"end":146.41208618164063},{"word":"or ","start":146.406130859375,"end":146.75095825195314},{"word":"is ","start":146.406130859375,"end":146.75095825195314},{"word":"it ","start":146.406130859375,"end":146.75095825195314},{"word":"flexible?","start":146.406130859375,"end":146.75095825195314}],"metadata":{"response_id":15}},{"role":"user","content":"No timeline. ","words":[{"word":"No ","start":148.14399999999998,"end":148.54399999999998},{"word":"timeline. ","start":148.54399999999998,"end":149.02399}]},{"role":"agent","content":"All right, thanks for letting me know. You’ll receive a text message shortly with the upload link—just add your pool deck photos when you have a chance. Including a tape measure or something for scale in a few shots will help us provide a more accurate estimate.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, Jason, and have a great day!","words":[{"word":"All ","start":150.21,"end":150.55482763671876},{"word":"right, ","start":150.55482763671876,"end":150.8996552734375},{"word":"thanks ","start":150.8996552734375,"end":151.2444826660156},{"word":"for ","start":151.2444826660156,"end":151.58931030273436},{"word":"letting ","start":151.58931030273436,"end":151.93413793945314},{"word":"me ","start":151.66471411132812,"end":152.00954174804687},{"word":"know.","start":151.66471411132812,"end":152.00954174804687},{"word":" You’ll ","start":152.00954174804687,"end":152.354369140625},{"word":"receive ","start":152.354369140625,"end":152.69919677734376},{"word":"a ","start":152.69919677734376,"end":153.0440244140625},{"word":"text ","start":153.0440244140625,"end":153.38885205078125},{"word":"message ","start":153.38885205078125,"end":153.7336796875},{"word":"shortly ","start":153.7336796875,"end":154.0785070800781},{"word":"with ","start":154.0785070800781,"end":154.4233347167969},{"word":"the ","start":154.4233347167969,"end":154.76816235351563},{"word":"upload ","start":154.76816235351563,"end":155.11298999023438},{"word":"link—just ","start":155.11298999023438,"end":155.45781762695313},{"word":"add ","start":155.45781762695313,"end":155.80264501953124},{"word":"your ","start":155.80264501953124,"end":156.14747265625},{"word":"pool ","start":156.14747265625,"end":156.49230029296876},{"word":"deck ","start":156.49230029296876,"end":156.8371279296875},{"word":"photos ","start":156.8371279296875,"end":157.18195556640626},{"word":"when ","start":157.18195556640626,"end":157.52678295898437},{"word":"you ","start":157.516130859375,"end":157.86095825195312},{"word":"have ","start":157.516130859375,"end":157.86095825195312},{"word":"a ","start":157.516130859375,"end":157.86095825195312},{"word":"chance.","start":157.516130859375,"end":157.86095825195312},{"word":" Including ","start":157.86095825195312,"end":158.20578588867187},{"word":"a ","start":158.20578588867187,"end":158.55061352539062},{"word":"tape ","start":158.55061352539062,"end":158.89544116210936},{"word":"measure ","start":158.89544116210936,"end":159.2402687988281},{"word":"or ","start":159.2402687988281,"end":159.58509619140625},{"word":"something ","start":159.58509619140625,"end":159.929923828125},{"word":"for ","start":159.929923828125,"end":160.27475146484375},{"word":"scale ","start":160.27475146484375,"end":160.6195791015625},{"word":"in ","start":160.6195791015625,"end":160.96440649414063},{"word":"a ","start":160.96440649414063,"end":161.30923413085938},{"word":"few ","start":161.30923413085938,"end":161.65406176757813},{"word":"shots ","start":161.65406176757813,"end":161.99888940429688},{"word":"will ","start":161.99888940429688,"end":162.34371704101562},{"word":"help ","start":162.27621411132813,"end":162.62104174804688},{"word":"us ","start":162.27621411132813,"end":162.62104174804688},{"word":"provide ","start":162.27621411132813,"end":162.62104174804688},{"word":"a ","start":162.27621411132813,"end":162.62104174804688},{"word":"more ","start":162.27621411132813,"end":162.62104174804688},{"word":"accurate ","start":162.27621411132813,"end":162.62104174804688},{"word":"estimate.","start":162.27621411132813,"end":162.62104174804688},{"word":"\n\nA ","start":162.62104174804688,"end":162.965869140625},{"word":"member ","start":162.965869140625,"end":163.31069677734374},{"word":"of ","start":163.31069677734374,"end":163.6555244140625},{"word":"the ","start":163.6555244140625,"end":164.00035205078126},{"word":"Instant ","start":164.00035205078126,"end":164.3451796875},{"word":"Pavers ","start":164.3451796875,"end":164.69000708007812},{"word":"team ","start":164.69000708007812,"end":165.03483471679687},{"word":"will ","start":165.03483471679687,"end":165.3796623535156},{"word":"review ","start":165.3796623535156,"end":165.7244899902344},{"word":"your ","start":165.7244899902344,"end":166.06931762695314},{"word":"information ","start":166.06931762695314,"end":166.41414501953125},{"word":"and ","start":166.41414501953125,"end":166.75897265625},{"word":"follow ","start":166.75897265625,"end":167.10380029296874},{"word":"up ","start":167.071130859375,"end":167.41595825195313},{"word":"with ","start":167.071130859375,"end":167.41595825195313},{"word":"you ","start":167.071130859375,"end":167.41595825195313},{"word":"soon. ","start":167.071130859375,"end":167.41595825195313},{"word":"Thanks ","start":167.41595825195313,"end":167.76078588867188},{"word":"for ","start":167.76078588867188,"end":168.10561352539062},{"word":"calling, ","start":168.10561352539062,"end":168.45044116210937},{"word":"Jason, ","start":168.45044116210937,"end":168.79526879882812},{"word":"and ","start":168.79526879882812,"end":169.14009619140626},{"word":"have ","start":169.14009619140626,"end":169.484923828125},{"word":"a ","start":169.484923828125,"end":169.82975146484375},{"word":"great ","start":169.82975146484375,"end":170.1745791015625},{"word":"day!","start":170.1745791015625,"end":170.5194064941406}],"metadata":{"response_id":16}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.231,"end":0.57582763671875},{"word":"you ","start":0.57582763671875,"end":0.9206552734375},{"word":"for ","start":0.9206552734375,"end":1.265482666015625},{"word":"calling ","start":1.265482666015625,"end":1.610310302734375},{"word":"Instant ","start":1.488339111328125,"end":1.833166748046875},{"word":"Pavers. ","start":1.488339111328125,"end":1.833166748046875},{"word":"This ","start":1.833166748046875,"end":2.177994140625},{"word":"is ","start":2.177994140625,"end":2.52282177734375},{"word":"Mac ","start":2.52282177734375,"end":2.8676494140625},{"word":"the ","start":2.8676494140625,"end":3.21247705078125},{"word":"Digital ","start":3.21247705078125,"end":3.5573046875},{"word":"Assistant. ","start":3.5573046875,"end":3.902132080078125},{"word":"How ","start":5.385833251953125,"end":5.730660888671875},{"word":"may ","start":5.730660888671875,"end":6.075488525390625},{"word":"I ","start":6.075488525390625,"end":6.420316162109375},{"word":"help ","start":6.420316162109375,"end":6.765143798828125},{"word":"you?","start":6.765143798828125,"end":7.10997119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I was looking to get a quote, um, for a repair on a paver job in my house. ","words":[{"word":"Hey, ","start":10.344,"end":10.744000999999999},{"word":"Mac. ","start":10.744000999999999,"end":11.144},{"word":"I ","start":11.144,"end":11.304},{"word":"was ","start":11.304,"end":11.544001},{"word":"looking ","start":11.544001,"end":11.864001},{"word":"to ","start":11.864001,"end":12.024},{"word":"get ","start":12.024,"end":12.264},{"word":"a ","start":12.264,"end":12.504},{"word":"quote, ","start":12.504,"end":13.144},{"word":"um, ","start":13.144,"end":13.384},{"word":"for ","start":13.384,"end":13.704001},{"word":"a ","start":13.704001,"end":13.864001},{"word":"repair ","start":14.033999999999999,"end":14.2739995},{"word":"on ","start":14.2739995,"end":14.513999},{"word":"a ","start":14.513999,"end":14.674},{"word":"paver ","start":14.674,"end":15.074},{"word":"job ","start":15.074,"end":15.393998999999999},{"word":"in ","start":15.393998999999999,"end":15.714},{"word":"my ","start":15.714,"end":15.873999999999999},{"word":"house. ","start":15.873999999999999,"end":16.033999}]},{"role":"agent","content":"Thanks for reaching out about your paver repair. Can you tell me a little more about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another area?","words":[{"word":"Thanks ","start":17.217,"end":17.56182763671875},{"word":"for ","start":17.56182763671875,"end":17.9066552734375},{"word":"reaching ","start":17.9066552734375,"end":18.251482666015626},{"word":"out ","start":18.251482666015626,"end":18.596310302734373},{"word":"about ","start":18.596310302734373,"end":18.941137939453125},{"word":"your ","start":18.941137939453125,"end":19.285965576171876},{"word":"paver ","start":19.00842236328125,"end":19.35325},{"word":"repair. ","start":19.00842236328125,"end":19.35325},{"word":"Can ","start":19.35325,"end":19.69807763671875},{"word":"you ","start":19.69807763671875,"end":20.0429052734375},{"word":"tell ","start":20.0429052734375,"end":20.387732666015626},{"word":"me ","start":20.387732666015626,"end":20.732560302734374},{"word":"a ","start":20.732560302734374,"end":21.077387939453125},{"word":"little ","start":21.077387939453125,"end":21.422215576171876},{"word":"more ","start":21.422215576171876,"end":21.767043212890623},{"word":"about ","start":21.767043212890623,"end":22.11187060546875},{"word":"what ","start":22.085089111328124,"end":22.429916748046875},{"word":"needs ","start":22.085089111328124,"end":22.429916748046875},{"word":"to ","start":22.085089111328124,"end":22.429916748046875},{"word":"be ","start":22.085089111328124,"end":22.429916748046875},{"word":"repaired? ","start":22.085089111328124,"end":22.429916748046875},{"word":"For ","start":22.429916748046875,"end":22.774744140625},{"word":"example, ","start":22.774744140625,"end":23.11957177734375},{"word":"is ","start":23.11957177734375,"end":23.4643994140625},{"word":"it ","start":23.4643994140625,"end":23.80922705078125},{"word":"your ","start":23.80922705078125,"end":24.1540546875},{"word":"driveway, ","start":24.1540546875,"end":24.498882080078126},{"word":"patio, ","start":24.498882080078126,"end":24.843709716796877},{"word":"pool ","start":24.843709716796877,"end":25.188537353515624},{"word":"deck, ","start":25.188537353515624,"end":25.533364990234375},{"word":"or ","start":25.533364990234375,"end":25.878192626953126},{"word":"another ","start":25.878192626953126,"end":26.22302001953125},{"word":"area?","start":26.22302001953125,"end":26.56784765625}],"metadata":{"response_id":5}},{"role":"user","content":"Uh, it's the pool deck. ","words":[{"word":"Uh, ","start":28.183998000000003,"end":28.423998},{"word":"it's ","start":28.423998,"end":28.664},{"word":"the ","start":28.664,"end":28.824},{"word":"pool ","start":28.824,"end":29.064},{"word":"deck. ","start":29.064,"end":29.304000000000002}]},{"role":"agent","content":"All right, thanks for letting me know it’s the pool deck. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, or loose areas?","words":[{"word":"All ","start":30.32,"end":30.66482763671875},{"word":"right, ","start":30.66482763671875,"end":31.0096552734375},{"word":"thanks ","start":31.0096552734375,"end":31.354482666015624},{"word":"for ","start":31.354482666015624,"end":31.699310302734375},{"word":"letting ","start":31.699310302734375,"end":32.04413793945312},{"word":"me ","start":32.04413793945312,"end":32.38896557617188},{"word":"know ","start":32.38896557617188,"end":32.733793212890625},{"word":"it’s ","start":32.517755859375,"end":32.862583251953126},{"word":"the ","start":32.517755859375,"end":32.862583251953126},{"word":"pool ","start":32.517755859375,"end":32.862583251953126},{"word":"deck.","start":32.517755859375,"end":32.862583251953126},{"word":" Can ","start":32.862583251953126,"end":33.20741088867187},{"word":"you ","start":33.20741088867187,"end":33.55223852539063},{"word":"describe ","start":33.55223852539063,"end":33.897066162109375},{"word":"what ","start":33.897066162109375,"end":34.24189379882812},{"word":"kind ","start":34.24189379882812,"end":34.58672119140625},{"word":"of ","start":34.58672119140625,"end":34.931548828125},{"word":"issues ","start":34.931548828125,"end":35.27637646484375},{"word":"you’re ","start":35.27637646484375,"end":35.6212041015625},{"word":"seeing—like ","start":35.6212041015625,"end":35.96603149414062},{"word":"sinking ","start":35.96603149414062,"end":36.31085913085938},{"word":"pavers, ","start":36.31085913085938,"end":36.655686767578125},{"word":"cracks, ","start":36.655686767578125,"end":37.00051440429687},{"word":"or ","start":37.00051440429687,"end":37.34534204101563},{"word":"loose ","start":37.34534204101563,"end":37.69016943359375},{"word":"areas?","start":37.649380859375,"end":37.994208251953125}],"metadata":{"response_id":6}},{"role":"user","content":"It's cracks. ","words":[{"word":"It's ","start":39.464,"end":39.864},{"word":"cracks. ","start":40.163999999999994,"end":40.724}]},{"role":"user","content":"And, uh, why I got you, I got cracks on the the tile floor inside too. Do you guys repair those as well? ","words":[{"word":"And, ","start":41.644003,"end":42.044},{"word":"uh, ","start":42.044,"end":42.364},{"word":"why ","start":42.364,"end":42.684},{"word":"I ","start":42.684,"end":42.844},{"word":"got ","start":42.844,"end":43.164004},{"word":"you, ","start":43.164004,"end":43.324003999999995},{"word":"I ","start":44.653997999999994,"end":44.973997},{"word":"got ","start":44.973997,"end":45.133997},{"word":"cracks ","start":45.133997,"end":45.693999999999996},{"word":"on ","start":45.693999999999996,"end":45.933996},{"word":"the ","start":45.933996,"end":46.174},{"word":"the ","start":46.174,"end":46.413999999999994},{"word":"tile ","start":46.413999999999994,"end":46.973997},{"word":"floor ","start":46.973997,"end":47.453997},{"word":"inside ","start":47.453997,"end":47.933996},{"word":"too. ","start":47.933996,"end":48.413996},{"word":"Do ","start":48.413996,"end":48.574},{"word":"you ","start":48.574,"end":48.653997999999994},{"word":"guys ","start":48.653997999999994,"end":48.813998},{"word":"repair ","start":49.053999999999995,"end":49.214},{"word":"those ","start":49.214,"end":49.614},{"word":"as ","start":49.614,"end":49.774},{"word":"well? ","start":49.774,"end":49.934}]},{"role":"agent","content":"Thanks for asking. Instant Pavers specializes in outdoor paver repair, cleaning, and sealing, but we don’t handle repairs for indoor tile floors. For your pool deck cracks, though, we can definitely help.\n\nWould you prefer to get an online estimate by sending us some photos of the cracked areas, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":51.114,"end":51.45882763671875},{"word":"for ","start":51.45882763671875,"end":51.8036552734375},{"word":"asking. ","start":51.790839111328125,"end":52.13566674804687},{"word":"Instant ","start":52.13566674804687,"end":52.480494140625},{"word":"Pavers ","start":52.480494140625,"end":52.82532177734375},{"word":"specializes ","start":52.82532177734375,"end":53.1701494140625},{"word":"in ","start":53.1701494140625,"end":53.51497705078125},{"word":"outdoor ","start":53.51497705078125,"end":53.8598046875},{"word":"paver ","start":53.8598046875,"end":54.20463208007813},{"word":"repair, ","start":54.20463208007813,"end":54.549459716796875},{"word":"cleaning, ","start":54.549459716796875,"end":54.89428735351562},{"word":"and ","start":54.89428735351562,"end":55.23911499023438},{"word":"sealing, ","start":55.23911499023438,"end":55.583942626953124},{"word":"but ","start":55.583942626953124,"end":55.92877001953125},{"word":"we ","start":55.92877001953125,"end":56.27359765625},{"word":"don’t ","start":56.27359765625,"end":56.61842529296875},{"word":"handle ","start":56.61842529296875,"end":56.9632529296875},{"word":"repairs ","start":56.9632529296875,"end":57.30808056640625},{"word":"for ","start":57.30808056640625,"end":57.65290795898437},{"word":"indoor ","start":57.65290795898437,"end":57.997735595703126},{"word":"tile ","start":57.932505859375,"end":58.277333251953124},{"word":"floors. ","start":57.932505859375,"end":58.277333251953124},{"word":"For ","start":58.277333251953124,"end":58.62216088867188},{"word":"your ","start":58.62216088867188,"end":58.966988525390626},{"word":"pool ","start":58.966988525390626,"end":59.31181616210937},{"word":"deck ","start":59.31181616210937,"end":59.65664379882813},{"word":"cracks, ","start":59.65664379882813,"end":60.00147119140625},{"word":"though, ","start":60.00147119140625,"end":60.346298828125},{"word":"we ","start":60.346298828125,"end":60.69112646484375},{"word":"can ","start":60.69112646484375,"end":61.0359541015625},{"word":"definitely ","start":61.0359541015625,"end":61.38078149414063},{"word":"help.","start":61.38078149414063,"end":61.725609130859375},{"word":"\n\nWould ","start":62.665916748046875,"end":63.010744140625},{"word":"you ","start":63.010744140625,"end":63.35557177734375},{"word":"prefer ","start":63.35557177734375,"end":63.7003994140625},{"word":"to ","start":63.7003994140625,"end":64.04522705078125},{"word":"get ","start":64.04522705078125,"end":64.3900546875},{"word":"an ","start":64.3900546875,"end":64.73488208007812},{"word":"online ","start":64.73488208007812,"end":65.07970971679687},{"word":"estimate ","start":65.07970971679687,"end":65.42453735351563},{"word":"by ","start":65.42453735351563,"end":65.76936499023438},{"word":"sending ","start":65.76936499023438,"end":66.11419262695313},{"word":"us ","start":66.11419262695313,"end":66.45902001953125},{"word":"some ","start":66.45902001953125,"end":66.80384765625},{"word":"photos ","start":66.80384765625,"end":67.14867529296875},{"word":"of ","start":67.14867529296875,"end":67.4935029296875},{"word":"the ","start":67.4935029296875,"end":67.83833056640626},{"word":"cracked ","start":67.83833056640626,"end":68.18315795898438},{"word":"areas, ","start":68.18315795898438,"end":68.52798559570313},{"word":"or ","start":68.52798559570313,"end":68.87281323242188},{"word":"would ","start":68.87281323242188,"end":69.21764086914062},{"word":"you ","start":69.159380859375,"end":69.50420825195313},{"word":"rather ","start":69.159380859375,"end":69.50420825195313},{"word":"schedule ","start":69.159380859375,"end":69.50420825195313},{"word":"an ","start":69.159380859375,"end":69.50420825195313},{"word":"on-site ","start":69.159380859375,"end":69.50420825195313},{"word":"consultation?","start":69.159380859375,"end":69.50420825195313}],"metadata":{"response_id":11}},{"role":"user","content":"Yeah. I can do an online estimate. ","words":[{"word":"Yeah. ","start":70.483996,"end":70.884},{"word":"I ","start":70.884,"end":71.04399000000001},{"word":"can ","start":71.04399000000001,"end":71.284},{"word":"do ","start":71.284,"end":71.443995},{"word":"an ","start":71.443995,"end":71.604},{"word":"online ","start":71.604,"end":72.083994},{"word":"estimate. ","start":72.083994,"end":72.56400000000001}]},{"role":"agent","content":"Great, an online estimate is a convenient option. After our call, you’ll get a text message with a secure link where you can upload photos of the cracked areas on your pool deck. Try to take several clear photos from different angles, and if possible, include a tape measure or something for size reference in a few shots. The more details you provide, the more accurate your estimate will be.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Great, ","start":73.725,"end":74.06982763671876},{"word":"an ","start":74.06982763671876,"end":74.4146552734375},{"word":"online ","start":74.4146552734375,"end":74.75948266601563},{"word":"estimate ","start":74.75948266601563,"end":75.10431030273438},{"word":"is ","start":75.10431030273438,"end":75.44913793945312},{"word":"a ","start":75.44913793945312,"end":75.79396557617187},{"word":"convenient ","start":75.79396557617187,"end":76.13879321289062},{"word":"option. ","start":76.13879321289062,"end":76.48362060546874},{"word":"After ","start":77.24283325195313,"end":77.58766088867188},{"word":"our ","start":77.58766088867188,"end":77.93248852539062},{"word":"call, ","start":77.93248852539062,"end":78.27731616210937},{"word":"you’ll ","start":78.27731616210937,"end":78.62214379882812},{"word":"get ","start":78.62214379882812,"end":78.96697119140624},{"word":"a ","start":78.96697119140624,"end":79.311798828125},{"word":"text ","start":79.311798828125,"end":79.65662646484375},{"word":"message ","start":79.65662646484375,"end":80.0014541015625},{"word":"with ","start":80.0014541015625,"end":80.34628149414063},{"word":"a ","start":80.34628149414063,"end":80.69110913085937},{"word":"secure ","start":80.69110913085937,"end":81.03593676757812},{"word":"link ","start":81.03593676757812,"end":81.38076440429687},{"word":"where ","start":81.38076440429687,"end":81.72559204101563},{"word":"you ","start":81.72559204101563,"end":82.07041943359376},{"word":"can ","start":82.07041943359376,"end":82.4152470703125},{"word":"upload ","start":82.4152470703125,"end":82.76007470703125},{"word":"photos ","start":82.76007470703125,"end":83.10490234375},{"word":"of ","start":83.03967236328126,"end":83.3845},{"word":"the ","start":83.03967236328126,"end":83.3845},{"word":"cracked ","start":83.03967236328126,"end":83.3845},{"word":"areas ","start":83.03967236328126,"end":83.3845},{"word":"on ","start":83.03967236328126,"end":83.3845},{"word":"your ","start":83.03967236328126,"end":83.3845},{"word":"pool ","start":83.03967236328126,"end":83.3845},{"word":"deck. ","start":83.03967236328126,"end":83.3845},{"word":"Try ","start":83.3845,"end":83.72932763671875},{"word":"to ","start":83.72932763671875,"end":84.0741552734375},{"word":"take ","start":84.0741552734375,"end":84.41898266601562},{"word":"several ","start":84.41898266601562,"end":84.76381030273437},{"word":"clear ","start":84.76381030273437,"end":85.10863793945313},{"word":"photos ","start":85.10863793945313,"end":85.45346557617188},{"word":"from ","start":85.45346557617188,"end":85.79829321289063},{"word":"different ","start":85.79829321289063,"end":86.14312060546875},{"word":"angles, ","start":86.14312060546875,"end":86.4879482421875},{"word":"and ","start":86.4879482421875,"end":86.83277587890625},{"word":"if ","start":86.83277587890625,"end":87.177603515625},{"word":"possible, ","start":87.177603515625,"end":87.52243115234376},{"word":"include ","start":87.52243115234376,"end":87.86725854492188},{"word":"a ","start":87.86725854492188,"end":88.21208618164063},{"word":"tape ","start":88.21208618164063,"end":88.55691381835938},{"word":"measure ","start":88.55691381835938,"end":88.90174145507812},{"word":"or ","start":88.90174145507812,"end":89.24656884765625},{"word":"something ","start":89.24656884765625,"end":89.591396484375},{"word":"for ","start":89.591396484375,"end":89.93622412109374},{"word":"size ","start":89.738630859375,"end":90.08345825195312},{"word":"reference ","start":89.738630859375,"end":90.08345825195312},{"word":"in ","start":89.738630859375,"end":90.08345825195312},{"word":"a ","start":89.738630859375,"end":90.08345825195312},{"word":"few ","start":89.738630859375,"end":90.08345825195312},{"word":"shots.","start":89.738630859375,"end":90.08345825195312},{"word":" The ","start":90.08345825195312,"end":90.42828588867188},{"word":"more ","start":90.42828588867188,"end":90.77311352539063},{"word":"details ","start":90.77311352539063,"end":91.11794116210937},{"word":"you ","start":91.11794116210937,"end":91.46276879882812},{"word":"provide, ","start":91.46276879882812,"end":91.80759619140625},{"word":"the ","start":91.80759619140625,"end":92.152423828125},{"word":"more ","start":92.152423828125,"end":92.49725146484376},{"word":"accurate ","start":92.246380859375,"end":92.59120825195312},{"word":"your ","start":92.246380859375,"end":92.59120825195312},{"word":"estimate ","start":92.246380859375,"end":92.59120825195312},{"word":"will ","start":92.246380859375,"end":92.59120825195312},{"word":"be.","start":92.246380859375,"end":92.59120825195312},{"word":"\n\nTo ","start":92.59120825195312,"end":92.93603588867188},{"word":"send ","start":92.93603588867188,"end":93.28086352539063},{"word":"you ","start":93.28086352539063,"end":93.62569116210938},{"word":"the ","start":93.62569116210938,"end":93.97051879882812},{"word":"upload ","start":93.97051879882812,"end":94.31534619140625},{"word":"link, ","start":94.31534619140625,"end":94.660173828125},{"word":"what’s ","start":94.660173828125,"end":95.00500146484374},{"word":"the ","start":95.00500146484374,"end":95.3498291015625},{"word":"best ","start":95.3498291015625,"end":95.69465649414063},{"word":"mobile ","start":95.69465649414063,"end":96.03948413085938},{"word":"number ","start":96.03948413085938,"end":96.38431176757813},{"word":"to ","start":96.321505859375,"end":96.66633325195312},{"word":"use?","start":96.321505859375,"end":96.66633325195312}],"metadata":{"response_id":12}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.164,"end":98.48400000000001},{"word":"six ","start":98.48400000000001,"end":98.804},{"word":"seven ","start":98.804,"end":99.604},{"word":"six ","start":99.604006,"end":100.004},{"word":"two ","start":100.004,"end":100.324},{"word":"five ","start":100.324,"end":100.724},{"word":"seven ","start":101.15400000000001,"end":101.714},{"word":"three ","start":101.714,"end":102.114},{"word":"four ","start":102.114,"end":102.43400000000001},{"word":"two. ","start":102.43400000000001,"end":102.674}]},{"role":"agent","content":"Thanks for that. Just to confirm, your best contact number is 267-625-7342, right? And could I get your name and the property address where the pool deck repair is needed?","words":[{"word":"Thanks ","start":103.797,"end":104.14182763671874},{"word":"for ","start":104.14182763671874,"end":104.4866552734375},{"word":"that.","start":104.28808911132812,"end":104.63291674804688},{"word":" Just ","start":104.63291674804688,"end":104.977744140625},{"word":"to ","start":104.977744140625,"end":105.32257177734375},{"word":"confirm, ","start":105.32257177734375,"end":105.6673994140625},{"word":"your ","start":105.6673994140625,"end":106.01222705078125},{"word":"best ","start":106.01222705078125,"end":106.3570546875},{"word":"contact ","start":106.3570546875,"end":106.70188208007812},{"word":"number ","start":106.70188208007812,"end":107.04670971679687},{"word":"is ","start":107.04670971679687,"end":107.39153735351563},{"word":"267-625-7342, ","start":107.39153735351563,"end":107.73636499023438},{"word":"right? ","start":107.73636499023438,"end":108.08119262695313},{"word":"And ","start":111.40154174804688,"end":111.746369140625},{"word":"could ","start":111.746369140625,"end":112.09119677734375},{"word":"I ","start":112.09119677734375,"end":112.4360244140625},{"word":"get ","start":112.4360244140625,"end":112.78085205078125},{"word":"your ","start":112.78085205078125,"end":113.1256796875},{"word":"name ","start":113.1256796875,"end":113.47050708007812},{"word":"and ","start":113.47050708007812,"end":113.81533471679687},{"word":"the ","start":113.81533471679687,"end":114.16016235351563},{"word":"property ","start":114.16016235351563,"end":114.50498999023438},{"word":"address ","start":114.50498999023438,"end":114.84981762695313},{"word":"where ","start":114.84981762695313,"end":115.19464501953125},{"word":"the ","start":115.19464501953125,"end":115.53947265625},{"word":"pool ","start":115.53947265625,"end":115.88430029296875},{"word":"deck ","start":115.88430029296875,"end":116.2291279296875},{"word":"repair ","start":116.2291279296875,"end":116.57395556640626},{"word":"is ","start":116.57395556640626,"end":116.91878295898438},{"word":"needed?","start":116.87333911132812,"end":117.21816674804687}],"metadata":{"response_id":13}},{"role":"user","content":"Jason, and the address is eight six one three Longboat Key, Florida. ","words":[{"word":"Jason, ","start":118.754,"end":119.47399},{"word":"and ","start":119.553995,"end":119.714},{"word":"the ","start":119.714,"end":120.034},{"word":"address ","start":120.034,"end":120.91399600000001},{"word":"is ","start":120.91399600000001,"end":121.233996},{"word":"eight ","start":122.26400000000001,"end":122.584},{"word":"six ","start":122.584,"end":123.144},{"word":"one ","start":123.144,"end":123.54400000000001},{"word":"three ","start":123.54400000000001,"end":124.024004},{"word":"Longboat ","start":124.024004,"end":124.664},{"word":"Key, ","start":124.79400000000001,"end":125.354},{"word":"Florida. ","start":125.354,"end":125.674}]},{"role":"agent","content":"Thanks, Jason. So I have your name, your phone number as 267-625-7342, and the property address as 8613 Longboat Key, Florida. Is there a particular timeline you’re hoping to have the pool deck repair completed, or is it flexible?","words":[{"word":"Thanks, ","start":126.805,"end":127.14982763671875},{"word":"Jason. ","start":127.14982763671875,"end":127.4946552734375},{"word":"So ","start":127.60608325195312,"end":127.95091088867187},{"word":"I ","start":127.95091088867187,"end":128.29573852539062},{"word":"have ","start":128.29573852539062,"end":128.64056616210937},{"word":"your ","start":128.64056616210937,"end":128.9853937988281},{"word":"name, ","start":128.9853937988281,"end":129.33022119140625},{"word":"your ","start":129.33022119140625,"end":129.675048828125},{"word":"phone ","start":129.675048828125,"end":130.01987646484375},{"word":"number ","start":130.01987646484375,"end":130.3647041015625},{"word":"as ","start":130.3647041015625,"end":130.70953149414063},{"word":"267-625-7342, ","start":130.70953149414063,"end":131.05435913085938},{"word":"and ","start":131.05435913085938,"end":131.39918676757813},{"word":"the ","start":131.39918676757813,"end":131.74401440429688},{"word":"property ","start":131.74401440429688,"end":132.08884204101562},{"word":"address ","start":132.08884204101562,"end":132.43366943359376},{"word":"as ","start":132.43366943359376,"end":132.7784970703125},{"word":"8613 ","start":132.7784970703125,"end":133.12332470703126},{"word":"Longboat ","start":133.12332470703126,"end":133.46815234375},{"word":"Key, ","start":133.46815234375,"end":133.81297998046875},{"word":"Florida. ","start":133.81297998046875,"end":134.15780737304686},{"word":"Is ","start":141.5845,"end":141.92932763671874},{"word":"there ","start":141.92932763671874,"end":142.2741552734375},{"word":"a ","start":142.2741552734375,"end":142.61898266601563},{"word":"particular ","start":142.61898266601563,"end":142.96381030273437},{"word":"timeline ","start":142.96381030273437,"end":143.30863793945312},{"word":"you’re ","start":143.30863793945312,"end":143.65346557617187},{"word":"hoping ","start":143.65346557617187,"end":143.99829321289062},{"word":"to ","start":143.99829321289062,"end":144.34312060546876},{"word":"have ","start":144.34312060546876,"end":144.6879482421875},{"word":"the ","start":144.6879482421875,"end":145.03277587890625},{"word":"pool ","start":145.03277587890625,"end":145.377603515625},{"word":"deck ","start":145.377603515625,"end":145.72243115234374},{"word":"repair ","start":145.72243115234374,"end":146.06725854492188},{"word":"completed, ","start":146.06725854492188,"end":146.41208618164063},{"word":"or ","start":146.406130859375,"end":146.75095825195314},{"word":"is ","start":146.406130859375,"end":146.75095825195314},{"word":"it ","start":146.406130859375,"end":146.75095825195314},{"word":"flexible?","start":146.406130859375,"end":146.75095825195314}],"metadata":{"response_id":15}},{"role":"user","content":"No timeline. ","words":[{"word":"No ","start":148.14399999999998,"end":148.54399999999998},{"word":"timeline. ","start":148.54399999999998,"end":149.02399}]},{"role":"agent","content":"All right, thanks for letting me know. You’ll receive a text message shortly with the upload link—just add your pool deck photos when you have a chance. Including a tape measure or something for scale in a few shots will help us provide a more accurate estimate.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, Jason, and have a great day!","words":[{"word":"All ","start":150.21,"end":150.55482763671876},{"word":"right, ","start":150.55482763671876,"end":150.8996552734375},{"word":"thanks ","start":150.8996552734375,"end":151.2444826660156},{"word":"for ","start":151.2444826660156,"end":151.58931030273436},{"word":"letting ","start":151.58931030273436,"end":151.93413793945314},{"word":"me ","start":151.66471411132812,"end":152.00954174804687},{"word":"know.","start":151.66471411132812,"end":152.00954174804687},{"word":" You’ll ","start":152.00954174804687,"end":152.354369140625},{"word":"receive ","start":152.354369140625,"end":152.69919677734376},{"word":"a ","start":152.69919677734376,"end":153.0440244140625},{"word":"text ","start":153.0440244140625,"end":153.38885205078125},{"word":"message ","start":153.38885205078125,"end":153.7336796875},{"word":"shortly ","start":153.7336796875,"end":154.0785070800781},{"word":"with ","start":154.0785070800781,"end":154.4233347167969},{"word":"the ","start":154.4233347167969,"end":154.76816235351563},{"word":"upload ","start":154.76816235351563,"end":155.11298999023438},{"word":"link—just ","start":155.11298999023438,"end":155.45781762695313},{"word":"add ","start":155.45781762695313,"end":155.80264501953124},{"word":"your ","start":155.80264501953124,"end":156.14747265625},{"word":"pool ","start":156.14747265625,"end":156.49230029296876},{"word":"deck ","start":156.49230029296876,"end":156.8371279296875},{"word":"photos ","start":156.8371279296875,"end":157.18195556640626},{"word":"when ","start":157.18195556640626,"end":157.52678295898437},{"word":"you ","start":157.516130859375,"end":157.86095825195312},{"word":"have ","start":157.516130859375,"end":157.86095825195312},{"word":"a ","start":157.516130859375,"end":157.86095825195312},{"word":"chance.","start":157.516130859375,"end":157.86095825195312},{"word":" Including ","start":157.86095825195312,"end":158.20578588867187},{"word":"a ","start":158.20578588867187,"end":158.55061352539062},{"word":"tape ","start":158.55061352539062,"end":158.89544116210936},{"word":"measure ","start":158.89544116210936,"end":159.2402687988281},{"word":"or ","start":159.2402687988281,"end":159.58509619140625},{"word":"something ","start":159.58509619140625,"end":159.929923828125},{"word":"for ","start":159.929923828125,"end":160.27475146484375},{"word":"scale ","start":160.27475146484375,"end":160.6195791015625},{"word":"in ","start":160.6195791015625,"end":160.96440649414063},{"word":"a ","start":160.96440649414063,"end":161.30923413085938},{"word":"few ","start":161.30923413085938,"end":161.65406176757813},{"word":"shots ","start":161.65406176757813,"end":161.99888940429688},{"word":"will ","start":161.99888940429688,"end":162.34371704101562},{"word":"help ","start":162.27621411132813,"end":162.62104174804688},{"word":"us ","start":162.27621411132813,"end":162.62104174804688},{"word":"provide ","start":162.27621411132813,"end":162.62104174804688},{"word":"a ","start":162.27621411132813,"end":162.62104174804688},{"word":"more ","start":162.27621411132813,"end":162.62104174804688},{"word":"accurate ","start":162.27621411132813,"end":162.62104174804688},{"word":"estimate.","start":162.27621411132813,"end":162.62104174804688},{"word":"\n\nA ","start":162.62104174804688,"end":162.965869140625},{"word":"member ","start":162.965869140625,"end":163.31069677734374},{"word":"of ","start":163.31069677734374,"end":163.6555244140625},{"word":"the ","start":163.6555244140625,"end":164.00035205078126},{"word":"Instant ","start":164.00035205078126,"end":164.3451796875},{"word":"Pavers ","start":164.3451796875,"end":164.69000708007812},{"word":"team ","start":164.69000708007812,"end":165.03483471679687},{"word":"will ","start":165.03483471679687,"end":165.3796623535156},{"word":"review ","start":165.3796623535156,"end":165.7244899902344},{"word":"your ","start":165.7244899902344,"end":166.06931762695314},{"word":"information ","start":166.06931762695314,"end":166.41414501953125},{"word":"and ","start":166.41414501953125,"end":166.75897265625},{"word":"follow ","start":166.75897265625,"end":167.10380029296874},{"word":"up ","start":167.071130859375,"end":167.41595825195313},{"word":"with ","start":167.071130859375,"end":167.41595825195313},{"word":"you ","start":167.071130859375,"end":167.41595825195313},{"word":"soon. ","start":167.071130859375,"end":167.41595825195313},{"word":"Thanks ","start":167.41595825195313,"end":167.76078588867188},{"word":"for ","start":167.76078588867188,"end":168.10561352539062},{"word":"calling, ","start":168.10561352539062,"end":168.45044116210937},{"word":"Jason, ","start":168.45044116210937,"end":168.79526879882812},{"word":"and ","start":168.79526879882812,"end":169.14009619140626},{"word":"have ","start":169.14009619140626,"end":169.484923828125},{"word":"a ","start":169.484923828125,"end":169.82975146484375},{"word":"great ","start":169.82975146484375,"end":170.1745791015625},{"word":"day!","start":170.1745791015625,"end":170.5194064941406}],"metadata":{"response_id":16}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/26e4197cc4b446f92b56b0b98883969e3c05d1249c3c462c25a6010fa4e3b094/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/26e4197cc4b446f92b56b0b98883969e3c05d1249c3c462c25a6010fa4e3b094/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/26e4197cc4b446f92b56b0b98883969e3c05d1249c3c462c25a6010fa4e3b094/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":814,"p90":920,"p95":969,"p99":1008.2,"min":2,"max":1018,"num":11,"sum":8220,"values":[2,721,756,731,747,1018,920,814,837,856,818]},"e2e":{"p50":1161,"p90":1184.20458984375,"p95":1185.1072998046875,"p99":1185.8294677734375,"min":1016,"max":1186.010009765625,"num":7,"sum":7980.010986328125,"values":[1183.0009765625,1016,1180,1161,1123,1131,1186.010009765625]},"tts":{"p50":151,"p90":198,"p95":212.5,"p99":224.10000000000002,"min":146,"max":227,"num":11,"sum":1839,"values":[227,146,149,185,147,147,151,151,154,184,198]},"asr":{"p50":126,"p90":204.60000000000002,"p95":228.29999999999995,"p99":247.25999999999996,"min":85,"max":252,"num":7,"sum":961,"values":[252,102,92,173,126,85,131]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":15.9500058},{"product":"platform_tts","unit_price":0.025,"cost":4.35},{"product":"gpt_4_1","unit_price":0.075,"cost":13.05},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":174,"total_duration_unit_price":0.1916667,"combined_cost":34.8500058},"call_analysis":{"call_summary":"The caller, Jason, requested a quote for repairing cracks in his pool deck pavers. The agent explained the process and arranged for Jason to receive a link to upload photos for an online estimate. Jason provided his contact number and property address, and the call concluded with instructions for the next steps.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Jason","property_address":"8613 Longboat Key, Florida","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of cracks in the pool deck pavers at the customer's property."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1376,1406,1388,1414,1387,1471,1490,1490,1513,1519,1552,1641,1757,1781,1823,1892],"average":1556.25,"num_requests":16},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780593708827}

2026-06-04T11:21:49-06:00
{"event":"call_ended","call":{"call_id":"call_3df2e477b9d866d5af4f9166734","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780593532871,"end_timestamp":1780593706474,"duration_ms":173603,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I was looking to get a quote, um, for a repair on a paver job in my house. \nAgent: Thanks for reaching out about your paver repair. Can you tell me a little more about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another area?\nUser: Uh, it's the pool deck. \nAgent: All right, thanks for letting me know it’s the pool deck. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, or loose areas?\nUser: It's cracks. \nUser: And, uh, why I got you, I got cracks on the the tile floor inside too. Do you guys repair those as well? \nAgent: Thanks for asking. Instant Pavers specializes in outdoor paver repair, cleaning, and sealing, but we don’t handle repairs for indoor tile floors. For your pool deck cracks, though, we can definitely help.\n\nWould you prefer to get an online estimate by sending us some photos of the cracked areas, or would you rather schedule an on-site consultation?\nUser: Yeah. I can do an online estimate. \nAgent: Great, an online estimate is a convenient option. After our call, you’ll get a text message with a secure link where you can upload photos of the cracked areas on your pool deck. Try to take several clear photos from different angles, and if possible, include a tape measure or something for size reference in a few shots. The more details you provide, the more accurate your estimate will be.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: Two six seven six two five seven three four two. \nAgent: Thanks for that. Just to confirm, your best contact number is 267-625-7342, right? And could I get your name and the property address where the pool deck repair is needed?\nUser: Jason, and the address is eight six one three Longboat Key, Florida. \nAgent: Thanks, Jason. So I have your name, your phone number as 267-625-7342, and the property address as 8613 Longboat Key, Florida. Is there a particular timeline you’re hoping to have the pool deck repair completed, or is it flexible?\nUser: No timeline. \nAgent: All right, thanks for letting me know. You’ll receive a text message shortly with the upload link—just add your pool deck photos when you have a chance. Including a tape measure or something for scale in a few shots will help us provide a more accurate estimate.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, Jason, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.231,"end":0.57582763671875},{"word":"you ","start":0.57582763671875,"end":0.9206552734375},{"word":"for ","start":0.9206552734375,"end":1.265482666015625},{"word":"calling ","start":1.265482666015625,"end":1.610310302734375},{"word":"Instant ","start":1.488339111328125,"end":1.833166748046875},{"word":"Pavers. ","start":1.488339111328125,"end":1.833166748046875},{"word":"This ","start":1.833166748046875,"end":2.177994140625},{"word":"is ","start":2.177994140625,"end":2.52282177734375},{"word":"Mac ","start":2.52282177734375,"end":2.8676494140625},{"word":"the ","start":2.8676494140625,"end":3.21247705078125},{"word":"Digital ","start":3.21247705078125,"end":3.5573046875},{"word":"Assistant. ","start":3.5573046875,"end":3.902132080078125},{"word":"How ","start":5.385833251953125,"end":5.730660888671875},{"word":"may ","start":5.730660888671875,"end":6.075488525390625},{"word":"I ","start":6.075488525390625,"end":6.420316162109375},{"word":"help ","start":6.420316162109375,"end":6.765143798828125},{"word":"you?","start":6.765143798828125,"end":7.10997119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I was looking to get a quote, um, for a repair on a paver job in my house. ","words":[{"word":"Hey, ","start":10.344,"end":10.744000999999999},{"word":"Mac. ","start":10.744000999999999,"end":11.144},{"word":"I ","start":11.144,"end":11.304},{"word":"was ","start":11.304,"end":11.544001},{"word":"looking ","start":11.544001,"end":11.864001},{"word":"to ","start":11.864001,"end":12.024},{"word":"get ","start":12.024,"end":12.264},{"word":"a ","start":12.264,"end":12.504},{"word":"quote, ","start":12.504,"end":13.144},{"word":"um, ","start":13.144,"end":13.384},{"word":"for ","start":13.384,"end":13.704001},{"word":"a ","start":13.704001,"end":13.864001},{"word":"repair ","start":14.033999999999999,"end":14.2739995},{"word":"on ","start":14.2739995,"end":14.513999},{"word":"a ","start":14.513999,"end":14.674},{"word":"paver ","start":14.674,"end":15.074},{"word":"job ","start":15.074,"end":15.393998999999999},{"word":"in ","start":15.393998999999999,"end":15.714},{"word":"my ","start":15.714,"end":15.873999999999999},{"word":"house. ","start":15.873999999999999,"end":16.033999}]},{"role":"agent","content":"Thanks for reaching out about your paver repair. Can you tell me a little more about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another area?","words":[{"word":"Thanks ","start":17.217,"end":17.56182763671875},{"word":"for ","start":17.56182763671875,"end":17.9066552734375},{"word":"reaching ","start":17.9066552734375,"end":18.251482666015626},{"word":"out ","start":18.251482666015626,"end":18.596310302734373},{"word":"about ","start":18.596310302734373,"end":18.941137939453125},{"word":"your ","start":18.941137939453125,"end":19.285965576171876},{"word":"paver ","start":19.00842236328125,"end":19.35325},{"word":"repair. ","start":19.00842236328125,"end":19.35325},{"word":"Can ","start":19.35325,"end":19.69807763671875},{"word":"you ","start":19.69807763671875,"end":20.0429052734375},{"word":"tell ","start":20.0429052734375,"end":20.387732666015626},{"word":"me ","start":20.387732666015626,"end":20.732560302734374},{"word":"a ","start":20.732560302734374,"end":21.077387939453125},{"word":"little ","start":21.077387939453125,"end":21.422215576171876},{"word":"more ","start":21.422215576171876,"end":21.767043212890623},{"word":"about ","start":21.767043212890623,"end":22.11187060546875},{"word":"what ","start":22.085089111328124,"end":22.429916748046875},{"word":"needs ","start":22.085089111328124,"end":22.429916748046875},{"word":"to ","start":22.085089111328124,"end":22.429916748046875},{"word":"be ","start":22.085089111328124,"end":22.429916748046875},{"word":"repaired? ","start":22.085089111328124,"end":22.429916748046875},{"word":"For ","start":22.429916748046875,"end":22.774744140625},{"word":"example, ","start":22.774744140625,"end":23.11957177734375},{"word":"is ","start":23.11957177734375,"end":23.4643994140625},{"word":"it ","start":23.4643994140625,"end":23.80922705078125},{"word":"your ","start":23.80922705078125,"end":24.1540546875},{"word":"driveway, ","start":24.1540546875,"end":24.498882080078126},{"word":"patio, ","start":24.498882080078126,"end":24.843709716796877},{"word":"pool ","start":24.843709716796877,"end":25.188537353515624},{"word":"deck, ","start":25.188537353515624,"end":25.533364990234375},{"word":"or ","start":25.533364990234375,"end":25.878192626953126},{"word":"another ","start":25.878192626953126,"end":26.22302001953125},{"word":"area?","start":26.22302001953125,"end":26.56784765625}],"metadata":{"response_id":5}},{"role":"user","content":"Uh, it's the pool deck. ","words":[{"word":"Uh, ","start":28.183998000000003,"end":28.423998},{"word":"it's ","start":28.423998,"end":28.664},{"word":"the ","start":28.664,"end":28.824},{"word":"pool ","start":28.824,"end":29.064},{"word":"deck. ","start":29.064,"end":29.304000000000002}]},{"role":"agent","content":"All right, thanks for letting me know it’s the pool deck. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, or loose areas?","words":[{"word":"All ","start":30.32,"end":30.66482763671875},{"word":"right, ","start":30.66482763671875,"end":31.0096552734375},{"word":"thanks ","start":31.0096552734375,"end":31.354482666015624},{"word":"for ","start":31.354482666015624,"end":31.699310302734375},{"word":"letting ","start":31.699310302734375,"end":32.04413793945312},{"word":"me ","start":32.04413793945312,"end":32.38896557617188},{"word":"know ","start":32.38896557617188,"end":32.733793212890625},{"word":"it’s ","start":32.517755859375,"end":32.862583251953126},{"word":"the ","start":32.517755859375,"end":32.862583251953126},{"word":"pool ","start":32.517755859375,"end":32.862583251953126},{"word":"deck.","start":32.517755859375,"end":32.862583251953126},{"word":" Can ","start":32.862583251953126,"end":33.20741088867187},{"word":"you ","start":33.20741088867187,"end":33.55223852539063},{"word":"describe ","start":33.55223852539063,"end":33.897066162109375},{"word":"what ","start":33.897066162109375,"end":34.24189379882812},{"word":"kind ","start":34.24189379882812,"end":34.58672119140625},{"word":"of ","start":34.58672119140625,"end":34.931548828125},{"word":"issues ","start":34.931548828125,"end":35.27637646484375},{"word":"you’re ","start":35.27637646484375,"end":35.6212041015625},{"word":"seeing—like ","start":35.6212041015625,"end":35.96603149414062},{"word":"sinking ","start":35.96603149414062,"end":36.31085913085938},{"word":"pavers, ","start":36.31085913085938,"end":36.655686767578125},{"word":"cracks, ","start":36.655686767578125,"end":37.00051440429687},{"word":"or ","start":37.00051440429687,"end":37.34534204101563},{"word":"loose ","start":37.34534204101563,"end":37.69016943359375},{"word":"areas?","start":37.649380859375,"end":37.994208251953125}],"metadata":{"response_id":6}},{"role":"user","content":"It's cracks. ","words":[{"word":"It's ","start":39.464,"end":39.864},{"word":"cracks. ","start":40.163999999999994,"end":40.724}]},{"role":"user","content":"And, uh, why I got you, I got cracks on the the tile floor inside too. Do you guys repair those as well? ","words":[{"word":"And, ","start":41.644003,"end":42.044},{"word":"uh, ","start":42.044,"end":42.364},{"word":"why ","start":42.364,"end":42.684},{"word":"I ","start":42.684,"end":42.844},{"word":"got ","start":42.844,"end":43.164004},{"word":"you, ","start":43.164004,"end":43.324003999999995},{"word":"I ","start":44.653997999999994,"end":44.973997},{"word":"got ","start":44.973997,"end":45.133997},{"word":"cracks ","start":45.133997,"end":45.693999999999996},{"word":"on ","start":45.693999999999996,"end":45.933996},{"word":"the ","start":45.933996,"end":46.174},{"word":"the ","start":46.174,"end":46.413999999999994},{"word":"tile ","start":46.413999999999994,"end":46.973997},{"word":"floor ","start":46.973997,"end":47.453997},{"word":"inside ","start":47.453997,"end":47.933996},{"word":"too. ","start":47.933996,"end":48.413996},{"word":"Do ","start":48.413996,"end":48.574},{"word":"you ","start":48.574,"end":48.653997999999994},{"word":"guys ","start":48.653997999999994,"end":48.813998},{"word":"repair ","start":49.053999999999995,"end":49.214},{"word":"those ","start":49.214,"end":49.614},{"word":"as ","start":49.614,"end":49.774},{"word":"well? ","start":49.774,"end":49.934}]},{"role":"agent","content":"Thanks for asking. Instant Pavers specializes in outdoor paver repair, cleaning, and sealing, but we don’t handle repairs for indoor tile floors. For your pool deck cracks, though, we can definitely help.\n\nWould you prefer to get an online estimate by sending us some photos of the cracked areas, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":51.114,"end":51.45882763671875},{"word":"for ","start":51.45882763671875,"end":51.8036552734375},{"word":"asking. ","start":51.790839111328125,"end":52.13566674804687},{"word":"Instant ","start":52.13566674804687,"end":52.480494140625},{"word":"Pavers ","start":52.480494140625,"end":52.82532177734375},{"word":"specializes ","start":52.82532177734375,"end":53.1701494140625},{"word":"in ","start":53.1701494140625,"end":53.51497705078125},{"word":"outdoor ","start":53.51497705078125,"end":53.8598046875},{"word":"paver ","start":53.8598046875,"end":54.20463208007813},{"word":"repair, ","start":54.20463208007813,"end":54.549459716796875},{"word":"cleaning, ","start":54.549459716796875,"end":54.89428735351562},{"word":"and ","start":54.89428735351562,"end":55.23911499023438},{"word":"sealing, ","start":55.23911499023438,"end":55.583942626953124},{"word":"but ","start":55.583942626953124,"end":55.92877001953125},{"word":"we ","start":55.92877001953125,"end":56.27359765625},{"word":"don’t ","start":56.27359765625,"end":56.61842529296875},{"word":"handle ","start":56.61842529296875,"end":56.9632529296875},{"word":"repairs ","start":56.9632529296875,"end":57.30808056640625},{"word":"for ","start":57.30808056640625,"end":57.65290795898437},{"word":"indoor ","start":57.65290795898437,"end":57.997735595703126},{"word":"tile ","start":57.932505859375,"end":58.277333251953124},{"word":"floors. ","start":57.932505859375,"end":58.277333251953124},{"word":"For ","start":58.277333251953124,"end":58.62216088867188},{"word":"your ","start":58.62216088867188,"end":58.966988525390626},{"word":"pool ","start":58.966988525390626,"end":59.31181616210937},{"word":"deck ","start":59.31181616210937,"end":59.65664379882813},{"word":"cracks, ","start":59.65664379882813,"end":60.00147119140625},{"word":"though, ","start":60.00147119140625,"end":60.346298828125},{"word":"we ","start":60.346298828125,"end":60.69112646484375},{"word":"can ","start":60.69112646484375,"end":61.0359541015625},{"word":"definitely ","start":61.0359541015625,"end":61.38078149414063},{"word":"help.","start":61.38078149414063,"end":61.725609130859375},{"word":"\n\nWould ","start":62.665916748046875,"end":63.010744140625},{"word":"you ","start":63.010744140625,"end":63.35557177734375},{"word":"prefer ","start":63.35557177734375,"end":63.7003994140625},{"word":"to ","start":63.7003994140625,"end":64.04522705078125},{"word":"get ","start":64.04522705078125,"end":64.3900546875},{"word":"an ","start":64.3900546875,"end":64.73488208007812},{"word":"online ","start":64.73488208007812,"end":65.07970971679687},{"word":"estimate ","start":65.07970971679687,"end":65.42453735351563},{"word":"by ","start":65.42453735351563,"end":65.76936499023438},{"word":"sending ","start":65.76936499023438,"end":66.11419262695313},{"word":"us ","start":66.11419262695313,"end":66.45902001953125},{"word":"some ","start":66.45902001953125,"end":66.80384765625},{"word":"photos ","start":66.80384765625,"end":67.14867529296875},{"word":"of ","start":67.14867529296875,"end":67.4935029296875},{"word":"the ","start":67.4935029296875,"end":67.83833056640626},{"word":"cracked ","start":67.83833056640626,"end":68.18315795898438},{"word":"areas, ","start":68.18315795898438,"end":68.52798559570313},{"word":"or ","start":68.52798559570313,"end":68.87281323242188},{"word":"would ","start":68.87281323242188,"end":69.21764086914062},{"word":"you ","start":69.159380859375,"end":69.50420825195313},{"word":"rather ","start":69.159380859375,"end":69.50420825195313},{"word":"schedule ","start":69.159380859375,"end":69.50420825195313},{"word":"an ","start":69.159380859375,"end":69.50420825195313},{"word":"on-site ","start":69.159380859375,"end":69.50420825195313},{"word":"consultation?","start":69.159380859375,"end":69.50420825195313}],"metadata":{"response_id":11}},{"role":"user","content":"Yeah. I can do an online estimate. ","words":[{"word":"Yeah. ","start":70.483996,"end":70.884},{"word":"I ","start":70.884,"end":71.04399000000001},{"word":"can ","start":71.04399000000001,"end":71.284},{"word":"do ","start":71.284,"end":71.443995},{"word":"an ","start":71.443995,"end":71.604},{"word":"online ","start":71.604,"end":72.083994},{"word":"estimate. ","start":72.083994,"end":72.56400000000001}]},{"role":"agent","content":"Great, an online estimate is a convenient option. After our call, you’ll get a text message with a secure link where you can upload photos of the cracked areas on your pool deck. Try to take several clear photos from different angles, and if possible, include a tape measure or something for size reference in a few shots. The more details you provide, the more accurate your estimate will be.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Great, ","start":73.725,"end":74.06982763671876},{"word":"an ","start":74.06982763671876,"end":74.4146552734375},{"word":"online ","start":74.4146552734375,"end":74.75948266601563},{"word":"estimate ","start":74.75948266601563,"end":75.10431030273438},{"word":"is ","start":75.10431030273438,"end":75.44913793945312},{"word":"a ","start":75.44913793945312,"end":75.79396557617187},{"word":"convenient ","start":75.79396557617187,"end":76.13879321289062},{"word":"option. ","start":76.13879321289062,"end":76.48362060546874},{"word":"After ","start":77.24283325195313,"end":77.58766088867188},{"word":"our ","start":77.58766088867188,"end":77.93248852539062},{"word":"call, ","start":77.93248852539062,"end":78.27731616210937},{"word":"you’ll ","start":78.27731616210937,"end":78.62214379882812},{"word":"get ","start":78.62214379882812,"end":78.96697119140624},{"word":"a ","start":78.96697119140624,"end":79.311798828125},{"word":"text ","start":79.311798828125,"end":79.65662646484375},{"word":"message ","start":79.65662646484375,"end":80.0014541015625},{"word":"with ","start":80.0014541015625,"end":80.34628149414063},{"word":"a ","start":80.34628149414063,"end":80.69110913085937},{"word":"secure ","start":80.69110913085937,"end":81.03593676757812},{"word":"link ","start":81.03593676757812,"end":81.38076440429687},{"word":"where ","start":81.38076440429687,"end":81.72559204101563},{"word":"you ","start":81.72559204101563,"end":82.07041943359376},{"word":"can ","start":82.07041943359376,"end":82.4152470703125},{"word":"upload ","start":82.4152470703125,"end":82.76007470703125},{"word":"photos ","start":82.76007470703125,"end":83.10490234375},{"word":"of ","start":83.03967236328126,"end":83.3845},{"word":"the ","start":83.03967236328126,"end":83.3845},{"word":"cracked ","start":83.03967236328126,"end":83.3845},{"word":"areas ","start":83.03967236328126,"end":83.3845},{"word":"on ","start":83.03967236328126,"end":83.3845},{"word":"your ","start":83.03967236328126,"end":83.3845},{"word":"pool ","start":83.03967236328126,"end":83.3845},{"word":"deck. ","start":83.03967236328126,"end":83.3845},{"word":"Try ","start":83.3845,"end":83.72932763671875},{"word":"to ","start":83.72932763671875,"end":84.0741552734375},{"word":"take ","start":84.0741552734375,"end":84.41898266601562},{"word":"several ","start":84.41898266601562,"end":84.76381030273437},{"word":"clear ","start":84.76381030273437,"end":85.10863793945313},{"word":"photos ","start":85.10863793945313,"end":85.45346557617188},{"word":"from ","start":85.45346557617188,"end":85.79829321289063},{"word":"different ","start":85.79829321289063,"end":86.14312060546875},{"word":"angles, ","start":86.14312060546875,"end":86.4879482421875},{"word":"and ","start":86.4879482421875,"end":86.83277587890625},{"word":"if ","start":86.83277587890625,"end":87.177603515625},{"word":"possible, ","start":87.177603515625,"end":87.52243115234376},{"word":"include ","start":87.52243115234376,"end":87.86725854492188},{"word":"a ","start":87.86725854492188,"end":88.21208618164063},{"word":"tape ","start":88.21208618164063,"end":88.55691381835938},{"word":"measure ","start":88.55691381835938,"end":88.90174145507812},{"word":"or ","start":88.90174145507812,"end":89.24656884765625},{"word":"something ","start":89.24656884765625,"end":89.591396484375},{"word":"for ","start":89.591396484375,"end":89.93622412109374},{"word":"size ","start":89.738630859375,"end":90.08345825195312},{"word":"reference ","start":89.738630859375,"end":90.08345825195312},{"word":"in ","start":89.738630859375,"end":90.08345825195312},{"word":"a ","start":89.738630859375,"end":90.08345825195312},{"word":"few ","start":89.738630859375,"end":90.08345825195312},{"word":"shots.","start":89.738630859375,"end":90.08345825195312},{"word":" The ","start":90.08345825195312,"end":90.42828588867188},{"word":"more ","start":90.42828588867188,"end":90.77311352539063},{"word":"details ","start":90.77311352539063,"end":91.11794116210937},{"word":"you ","start":91.11794116210937,"end":91.46276879882812},{"word":"provide, ","start":91.46276879882812,"end":91.80759619140625},{"word":"the ","start":91.80759619140625,"end":92.152423828125},{"word":"more ","start":92.152423828125,"end":92.49725146484376},{"word":"accurate ","start":92.246380859375,"end":92.59120825195312},{"word":"your ","start":92.246380859375,"end":92.59120825195312},{"word":"estimate ","start":92.246380859375,"end":92.59120825195312},{"word":"will ","start":92.246380859375,"end":92.59120825195312},{"word":"be.","start":92.246380859375,"end":92.59120825195312},{"word":"\n\nTo ","start":92.59120825195312,"end":92.93603588867188},{"word":"send ","start":92.93603588867188,"end":93.28086352539063},{"word":"you ","start":93.28086352539063,"end":93.62569116210938},{"word":"the ","start":93.62569116210938,"end":93.97051879882812},{"word":"upload ","start":93.97051879882812,"end":94.31534619140625},{"word":"link, ","start":94.31534619140625,"end":94.660173828125},{"word":"what’s ","start":94.660173828125,"end":95.00500146484374},{"word":"the ","start":95.00500146484374,"end":95.3498291015625},{"word":"best ","start":95.3498291015625,"end":95.69465649414063},{"word":"mobile ","start":95.69465649414063,"end":96.03948413085938},{"word":"number ","start":96.03948413085938,"end":96.38431176757813},{"word":"to ","start":96.321505859375,"end":96.66633325195312},{"word":"use?","start":96.321505859375,"end":96.66633325195312}],"metadata":{"response_id":12}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.164,"end":98.48400000000001},{"word":"six ","start":98.48400000000001,"end":98.804},{"word":"seven ","start":98.804,"end":99.604},{"word":"six ","start":99.604006,"end":100.004},{"word":"two ","start":100.004,"end":100.324},{"word":"five ","start":100.324,"end":100.724},{"word":"seven ","start":101.15400000000001,"end":101.714},{"word":"three ","start":101.714,"end":102.114},{"word":"four ","start":102.114,"end":102.43400000000001},{"word":"two. ","start":102.43400000000001,"end":102.674}]},{"role":"agent","content":"Thanks for that. Just to confirm, your best contact number is 267-625-7342, right? And could I get your name and the property address where the pool deck repair is needed?","words":[{"word":"Thanks ","start":103.797,"end":104.14182763671874},{"word":"for ","start":104.14182763671874,"end":104.4866552734375},{"word":"that.","start":104.28808911132812,"end":104.63291674804688},{"word":" Just ","start":104.63291674804688,"end":104.977744140625},{"word":"to ","start":104.977744140625,"end":105.32257177734375},{"word":"confirm, ","start":105.32257177734375,"end":105.6673994140625},{"word":"your ","start":105.6673994140625,"end":106.01222705078125},{"word":"best ","start":106.01222705078125,"end":106.3570546875},{"word":"contact ","start":106.3570546875,"end":106.70188208007812},{"word":"number ","start":106.70188208007812,"end":107.04670971679687},{"word":"is ","start":107.04670971679687,"end":107.39153735351563},{"word":"267-625-7342, ","start":107.39153735351563,"end":107.73636499023438},{"word":"right? ","start":107.73636499023438,"end":108.08119262695313},{"word":"And ","start":111.40154174804688,"end":111.746369140625},{"word":"could ","start":111.746369140625,"end":112.09119677734375},{"word":"I ","start":112.09119677734375,"end":112.4360244140625},{"word":"get ","start":112.4360244140625,"end":112.78085205078125},{"word":"your ","start":112.78085205078125,"end":113.1256796875},{"word":"name ","start":113.1256796875,"end":113.47050708007812},{"word":"and ","start":113.47050708007812,"end":113.81533471679687},{"word":"the ","start":113.81533471679687,"end":114.16016235351563},{"word":"property ","start":114.16016235351563,"end":114.50498999023438},{"word":"address ","start":114.50498999023438,"end":114.84981762695313},{"word":"where ","start":114.84981762695313,"end":115.19464501953125},{"word":"the ","start":115.19464501953125,"end":115.53947265625},{"word":"pool ","start":115.53947265625,"end":115.88430029296875},{"word":"deck ","start":115.88430029296875,"end":116.2291279296875},{"word":"repair ","start":116.2291279296875,"end":116.57395556640626},{"word":"is ","start":116.57395556640626,"end":116.91878295898438},{"word":"needed?","start":116.87333911132812,"end":117.21816674804687}],"metadata":{"response_id":13}},{"role":"user","content":"Jason, and the address is eight six one three Longboat Key, Florida. ","words":[{"word":"Jason, ","start":118.754,"end":119.47399},{"word":"and ","start":119.553995,"end":119.714},{"word":"the ","start":119.714,"end":120.034},{"word":"address ","start":120.034,"end":120.91399600000001},{"word":"is ","start":120.91399600000001,"end":121.233996},{"word":"eight ","start":122.26400000000001,"end":122.584},{"word":"six ","start":122.584,"end":123.144},{"word":"one ","start":123.144,"end":123.54400000000001},{"word":"three ","start":123.54400000000001,"end":124.024004},{"word":"Longboat ","start":124.024004,"end":124.664},{"word":"Key, ","start":124.79400000000001,"end":125.354},{"word":"Florida. ","start":125.354,"end":125.674}]},{"role":"agent","content":"Thanks, Jason. So I have your name, your phone number as 267-625-7342, and the property address as 8613 Longboat Key, Florida. Is there a particular timeline you’re hoping to have the pool deck repair completed, or is it flexible?","words":[{"word":"Thanks, ","start":126.805,"end":127.14982763671875},{"word":"Jason. ","start":127.14982763671875,"end":127.4946552734375},{"word":"So ","start":127.60608325195312,"end":127.95091088867187},{"word":"I ","start":127.95091088867187,"end":128.29573852539062},{"word":"have ","start":128.29573852539062,"end":128.64056616210937},{"word":"your ","start":128.64056616210937,"end":128.9853937988281},{"word":"name, ","start":128.9853937988281,"end":129.33022119140625},{"word":"your ","start":129.33022119140625,"end":129.675048828125},{"word":"phone ","start":129.675048828125,"end":130.01987646484375},{"word":"number ","start":130.01987646484375,"end":130.3647041015625},{"word":"as ","start":130.3647041015625,"end":130.70953149414063},{"word":"267-625-7342, ","start":130.70953149414063,"end":131.05435913085938},{"word":"and ","start":131.05435913085938,"end":131.39918676757813},{"word":"the ","start":131.39918676757813,"end":131.74401440429688},{"word":"property ","start":131.74401440429688,"end":132.08884204101562},{"word":"address ","start":132.08884204101562,"end":132.43366943359376},{"word":"as ","start":132.43366943359376,"end":132.7784970703125},{"word":"8613 ","start":132.7784970703125,"end":133.12332470703126},{"word":"Longboat ","start":133.12332470703126,"end":133.46815234375},{"word":"Key, ","start":133.46815234375,"end":133.81297998046875},{"word":"Florida. ","start":133.81297998046875,"end":134.15780737304686},{"word":"Is ","start":141.5845,"end":141.92932763671874},{"word":"there ","start":141.92932763671874,"end":142.2741552734375},{"word":"a ","start":142.2741552734375,"end":142.61898266601563},{"word":"particular ","start":142.61898266601563,"end":142.96381030273437},{"word":"timeline ","start":142.96381030273437,"end":143.30863793945312},{"word":"you’re ","start":143.30863793945312,"end":143.65346557617187},{"word":"hoping ","start":143.65346557617187,"end":143.99829321289062},{"word":"to ","start":143.99829321289062,"end":144.34312060546876},{"word":"have ","start":144.34312060546876,"end":144.6879482421875},{"word":"the ","start":144.6879482421875,"end":145.03277587890625},{"word":"pool ","start":145.03277587890625,"end":145.377603515625},{"word":"deck ","start":145.377603515625,"end":145.72243115234374},{"word":"repair ","start":145.72243115234374,"end":146.06725854492188},{"word":"completed, ","start":146.06725854492188,"end":146.41208618164063},{"word":"or ","start":146.406130859375,"end":146.75095825195314},{"word":"is ","start":146.406130859375,"end":146.75095825195314},{"word":"it ","start":146.406130859375,"end":146.75095825195314},{"word":"flexible?","start":146.406130859375,"end":146.75095825195314}],"metadata":{"response_id":15}},{"role":"user","content":"No timeline. ","words":[{"word":"No ","start":148.14399999999998,"end":148.54399999999998},{"word":"timeline. ","start":148.54399999999998,"end":149.02399}]},{"role":"agent","content":"All right, thanks for letting me know. You’ll receive a text message shortly with the upload link—just add your pool deck photos when you have a chance. Including a tape measure or something for scale in a few shots will help us provide a more accurate estimate.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, Jason, and have a great day!","words":[{"word":"All ","start":150.21,"end":150.55482763671876},{"word":"right, ","start":150.55482763671876,"end":150.8996552734375},{"word":"thanks ","start":150.8996552734375,"end":151.2444826660156},{"word":"for ","start":151.2444826660156,"end":151.58931030273436},{"word":"letting ","start":151.58931030273436,"end":151.93413793945314},{"word":"me ","start":151.66471411132812,"end":152.00954174804687},{"word":"know.","start":151.66471411132812,"end":152.00954174804687},{"word":" You’ll ","start":152.00954174804687,"end":152.354369140625},{"word":"receive ","start":152.354369140625,"end":152.69919677734376},{"word":"a ","start":152.69919677734376,"end":153.0440244140625},{"word":"text ","start":153.0440244140625,"end":153.38885205078125},{"word":"message ","start":153.38885205078125,"end":153.7336796875},{"word":"shortly ","start":153.7336796875,"end":154.0785070800781},{"word":"with ","start":154.0785070800781,"end":154.4233347167969},{"word":"the ","start":154.4233347167969,"end":154.76816235351563},{"word":"upload ","start":154.76816235351563,"end":155.11298999023438},{"word":"link—just ","start":155.11298999023438,"end":155.45781762695313},{"word":"add ","start":155.45781762695313,"end":155.80264501953124},{"word":"your ","start":155.80264501953124,"end":156.14747265625},{"word":"pool ","start":156.14747265625,"end":156.49230029296876},{"word":"deck ","start":156.49230029296876,"end":156.8371279296875},{"word":"photos ","start":156.8371279296875,"end":157.18195556640626},{"word":"when ","start":157.18195556640626,"end":157.52678295898437},{"word":"you ","start":157.516130859375,"end":157.86095825195312},{"word":"have ","start":157.516130859375,"end":157.86095825195312},{"word":"a ","start":157.516130859375,"end":157.86095825195312},{"word":"chance.","start":157.516130859375,"end":157.86095825195312},{"word":" Including ","start":157.86095825195312,"end":158.20578588867187},{"word":"a ","start":158.20578588867187,"end":158.55061352539062},{"word":"tape ","start":158.55061352539062,"end":158.89544116210936},{"word":"measure ","start":158.89544116210936,"end":159.2402687988281},{"word":"or ","start":159.2402687988281,"end":159.58509619140625},{"word":"something ","start":159.58509619140625,"end":159.929923828125},{"word":"for ","start":159.929923828125,"end":160.27475146484375},{"word":"scale ","start":160.27475146484375,"end":160.6195791015625},{"word":"in ","start":160.6195791015625,"end":160.96440649414063},{"word":"a ","start":160.96440649414063,"end":161.30923413085938},{"word":"few ","start":161.30923413085938,"end":161.65406176757813},{"word":"shots ","start":161.65406176757813,"end":161.99888940429688},{"word":"will ","start":161.99888940429688,"end":162.34371704101562},{"word":"help ","start":162.27621411132813,"end":162.62104174804688},{"word":"us ","start":162.27621411132813,"end":162.62104174804688},{"word":"provide ","start":162.27621411132813,"end":162.62104174804688},{"word":"a ","start":162.27621411132813,"end":162.62104174804688},{"word":"more ","start":162.27621411132813,"end":162.62104174804688},{"word":"accurate ","start":162.27621411132813,"end":162.62104174804688},{"word":"estimate.","start":162.27621411132813,"end":162.62104174804688},{"word":"\n\nA ","start":162.62104174804688,"end":162.965869140625},{"word":"member ","start":162.965869140625,"end":163.31069677734374},{"word":"of ","start":163.31069677734374,"end":163.6555244140625},{"word":"the ","start":163.6555244140625,"end":164.00035205078126},{"word":"Instant ","start":164.00035205078126,"end":164.3451796875},{"word":"Pavers ","start":164.3451796875,"end":164.69000708007812},{"word":"team ","start":164.69000708007812,"end":165.03483471679687},{"word":"will ","start":165.03483471679687,"end":165.3796623535156},{"word":"review ","start":165.3796623535156,"end":165.7244899902344},{"word":"your ","start":165.7244899902344,"end":166.06931762695314},{"word":"information ","start":166.06931762695314,"end":166.41414501953125},{"word":"and ","start":166.41414501953125,"end":166.75897265625},{"word":"follow ","start":166.75897265625,"end":167.10380029296874},{"word":"up ","start":167.071130859375,"end":167.41595825195313},{"word":"with ","start":167.071130859375,"end":167.41595825195313},{"word":"you ","start":167.071130859375,"end":167.41595825195313},{"word":"soon. ","start":167.071130859375,"end":167.41595825195313},{"word":"Thanks ","start":167.41595825195313,"end":167.76078588867188},{"word":"for ","start":167.76078588867188,"end":168.10561352539062},{"word":"calling, ","start":168.10561352539062,"end":168.45044116210937},{"word":"Jason, ","start":168.45044116210937,"end":168.79526879882812},{"word":"and ","start":168.79526879882812,"end":169.14009619140626},{"word":"have ","start":169.14009619140626,"end":169.484923828125},{"word":"a ","start":169.484923828125,"end":169.82975146484375},{"word":"great ","start":169.82975146484375,"end":170.1745791015625},{"word":"day!","start":170.1745791015625,"end":170.5194064941406}],"metadata":{"response_id":16}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.231,"end":0.57582763671875},{"word":"you ","start":0.57582763671875,"end":0.9206552734375},{"word":"for ","start":0.9206552734375,"end":1.265482666015625},{"word":"calling ","start":1.265482666015625,"end":1.610310302734375},{"word":"Instant ","start":1.488339111328125,"end":1.833166748046875},{"word":"Pavers. ","start":1.488339111328125,"end":1.833166748046875},{"word":"This ","start":1.833166748046875,"end":2.177994140625},{"word":"is ","start":2.177994140625,"end":2.52282177734375},{"word":"Mac ","start":2.52282177734375,"end":2.8676494140625},{"word":"the ","start":2.8676494140625,"end":3.21247705078125},{"word":"Digital ","start":3.21247705078125,"end":3.5573046875},{"word":"Assistant. ","start":3.5573046875,"end":3.902132080078125},{"word":"How ","start":5.385833251953125,"end":5.730660888671875},{"word":"may ","start":5.730660888671875,"end":6.075488525390625},{"word":"I ","start":6.075488525390625,"end":6.420316162109375},{"word":"help ","start":6.420316162109375,"end":6.765143798828125},{"word":"you?","start":6.765143798828125,"end":7.10997119140625}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I was looking to get a quote, um, for a repair on a paver job in my house. ","words":[{"word":"Hey, ","start":10.344,"end":10.744000999999999},{"word":"Mac. ","start":10.744000999999999,"end":11.144},{"word":"I ","start":11.144,"end":11.304},{"word":"was ","start":11.304,"end":11.544001},{"word":"looking ","start":11.544001,"end":11.864001},{"word":"to ","start":11.864001,"end":12.024},{"word":"get ","start":12.024,"end":12.264},{"word":"a ","start":12.264,"end":12.504},{"word":"quote, ","start":12.504,"end":13.144},{"word":"um, ","start":13.144,"end":13.384},{"word":"for ","start":13.384,"end":13.704001},{"word":"a ","start":13.704001,"end":13.864001},{"word":"repair ","start":14.033999999999999,"end":14.2739995},{"word":"on ","start":14.2739995,"end":14.513999},{"word":"a ","start":14.513999,"end":14.674},{"word":"paver ","start":14.674,"end":15.074},{"word":"job ","start":15.074,"end":15.393998999999999},{"word":"in ","start":15.393998999999999,"end":15.714},{"word":"my ","start":15.714,"end":15.873999999999999},{"word":"house. ","start":15.873999999999999,"end":16.033999}]},{"role":"agent","content":"Thanks for reaching out about your paver repair. Can you tell me a little more about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another area?","words":[{"word":"Thanks ","start":17.217,"end":17.56182763671875},{"word":"for ","start":17.56182763671875,"end":17.9066552734375},{"word":"reaching ","start":17.9066552734375,"end":18.251482666015626},{"word":"out ","start":18.251482666015626,"end":18.596310302734373},{"word":"about ","start":18.596310302734373,"end":18.941137939453125},{"word":"your ","start":18.941137939453125,"end":19.285965576171876},{"word":"paver ","start":19.00842236328125,"end":19.35325},{"word":"repair. ","start":19.00842236328125,"end":19.35325},{"word":"Can ","start":19.35325,"end":19.69807763671875},{"word":"you ","start":19.69807763671875,"end":20.0429052734375},{"word":"tell ","start":20.0429052734375,"end":20.387732666015626},{"word":"me ","start":20.387732666015626,"end":20.732560302734374},{"word":"a ","start":20.732560302734374,"end":21.077387939453125},{"word":"little ","start":21.077387939453125,"end":21.422215576171876},{"word":"more ","start":21.422215576171876,"end":21.767043212890623},{"word":"about ","start":21.767043212890623,"end":22.11187060546875},{"word":"what ","start":22.085089111328124,"end":22.429916748046875},{"word":"needs ","start":22.085089111328124,"end":22.429916748046875},{"word":"to ","start":22.085089111328124,"end":22.429916748046875},{"word":"be ","start":22.085089111328124,"end":22.429916748046875},{"word":"repaired? ","start":22.085089111328124,"end":22.429916748046875},{"word":"For ","start":22.429916748046875,"end":22.774744140625},{"word":"example, ","start":22.774744140625,"end":23.11957177734375},{"word":"is ","start":23.11957177734375,"end":23.4643994140625},{"word":"it ","start":23.4643994140625,"end":23.80922705078125},{"word":"your ","start":23.80922705078125,"end":24.1540546875},{"word":"driveway, ","start":24.1540546875,"end":24.498882080078126},{"word":"patio, ","start":24.498882080078126,"end":24.843709716796877},{"word":"pool ","start":24.843709716796877,"end":25.188537353515624},{"word":"deck, ","start":25.188537353515624,"end":25.533364990234375},{"word":"or ","start":25.533364990234375,"end":25.878192626953126},{"word":"another ","start":25.878192626953126,"end":26.22302001953125},{"word":"area?","start":26.22302001953125,"end":26.56784765625}],"metadata":{"response_id":5}},{"role":"user","content":"Uh, it's the pool deck. ","words":[{"word":"Uh, ","start":28.183998000000003,"end":28.423998},{"word":"it's ","start":28.423998,"end":28.664},{"word":"the ","start":28.664,"end":28.824},{"word":"pool ","start":28.824,"end":29.064},{"word":"deck. ","start":29.064,"end":29.304000000000002}]},{"role":"agent","content":"All right, thanks for letting me know it’s the pool deck. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, or loose areas?","words":[{"word":"All ","start":30.32,"end":30.66482763671875},{"word":"right, ","start":30.66482763671875,"end":31.0096552734375},{"word":"thanks ","start":31.0096552734375,"end":31.354482666015624},{"word":"for ","start":31.354482666015624,"end":31.699310302734375},{"word":"letting ","start":31.699310302734375,"end":32.04413793945312},{"word":"me ","start":32.04413793945312,"end":32.38896557617188},{"word":"know ","start":32.38896557617188,"end":32.733793212890625},{"word":"it’s ","start":32.517755859375,"end":32.862583251953126},{"word":"the ","start":32.517755859375,"end":32.862583251953126},{"word":"pool ","start":32.517755859375,"end":32.862583251953126},{"word":"deck.","start":32.517755859375,"end":32.862583251953126},{"word":" Can ","start":32.862583251953126,"end":33.20741088867187},{"word":"you ","start":33.20741088867187,"end":33.55223852539063},{"word":"describe ","start":33.55223852539063,"end":33.897066162109375},{"word":"what ","start":33.897066162109375,"end":34.24189379882812},{"word":"kind ","start":34.24189379882812,"end":34.58672119140625},{"word":"of ","start":34.58672119140625,"end":34.931548828125},{"word":"issues ","start":34.931548828125,"end":35.27637646484375},{"word":"you’re ","start":35.27637646484375,"end":35.6212041015625},{"word":"seeing—like ","start":35.6212041015625,"end":35.96603149414062},{"word":"sinking ","start":35.96603149414062,"end":36.31085913085938},{"word":"pavers, ","start":36.31085913085938,"end":36.655686767578125},{"word":"cracks, ","start":36.655686767578125,"end":37.00051440429687},{"word":"or ","start":37.00051440429687,"end":37.34534204101563},{"word":"loose ","start":37.34534204101563,"end":37.69016943359375},{"word":"areas?","start":37.649380859375,"end":37.994208251953125}],"metadata":{"response_id":6}},{"role":"user","content":"It's cracks. ","words":[{"word":"It's ","start":39.464,"end":39.864},{"word":"cracks. ","start":40.163999999999994,"end":40.724}]},{"role":"user","content":"And, uh, why I got you, I got cracks on the the tile floor inside too. Do you guys repair those as well? ","words":[{"word":"And, ","start":41.644003,"end":42.044},{"word":"uh, ","start":42.044,"end":42.364},{"word":"why ","start":42.364,"end":42.684},{"word":"I ","start":42.684,"end":42.844},{"word":"got ","start":42.844,"end":43.164004},{"word":"you, ","start":43.164004,"end":43.324003999999995},{"word":"I ","start":44.653997999999994,"end":44.973997},{"word":"got ","start":44.973997,"end":45.133997},{"word":"cracks ","start":45.133997,"end":45.693999999999996},{"word":"on ","start":45.693999999999996,"end":45.933996},{"word":"the ","start":45.933996,"end":46.174},{"word":"the ","start":46.174,"end":46.413999999999994},{"word":"tile ","start":46.413999999999994,"end":46.973997},{"word":"floor ","start":46.973997,"end":47.453997},{"word":"inside ","start":47.453997,"end":47.933996},{"word":"too. ","start":47.933996,"end":48.413996},{"word":"Do ","start":48.413996,"end":48.574},{"word":"you ","start":48.574,"end":48.653997999999994},{"word":"guys ","start":48.653997999999994,"end":48.813998},{"word":"repair ","start":49.053999999999995,"end":49.214},{"word":"those ","start":49.214,"end":49.614},{"word":"as ","start":49.614,"end":49.774},{"word":"well? ","start":49.774,"end":49.934}]},{"role":"agent","content":"Thanks for asking. Instant Pavers specializes in outdoor paver repair, cleaning, and sealing, but we don’t handle repairs for indoor tile floors. For your pool deck cracks, though, we can definitely help.\n\nWould you prefer to get an online estimate by sending us some photos of the cracked areas, or would you rather schedule an on-site consultation?","words":[{"word":"Thanks ","start":51.114,"end":51.45882763671875},{"word":"for ","start":51.45882763671875,"end":51.8036552734375},{"word":"asking. ","start":51.790839111328125,"end":52.13566674804687},{"word":"Instant ","start":52.13566674804687,"end":52.480494140625},{"word":"Pavers ","start":52.480494140625,"end":52.82532177734375},{"word":"specializes ","start":52.82532177734375,"end":53.1701494140625},{"word":"in ","start":53.1701494140625,"end":53.51497705078125},{"word":"outdoor ","start":53.51497705078125,"end":53.8598046875},{"word":"paver ","start":53.8598046875,"end":54.20463208007813},{"word":"repair, ","start":54.20463208007813,"end":54.549459716796875},{"word":"cleaning, ","start":54.549459716796875,"end":54.89428735351562},{"word":"and ","start":54.89428735351562,"end":55.23911499023438},{"word":"sealing, ","start":55.23911499023438,"end":55.583942626953124},{"word":"but ","start":55.583942626953124,"end":55.92877001953125},{"word":"we ","start":55.92877001953125,"end":56.27359765625},{"word":"don’t ","start":56.27359765625,"end":56.61842529296875},{"word":"handle ","start":56.61842529296875,"end":56.9632529296875},{"word":"repairs ","start":56.9632529296875,"end":57.30808056640625},{"word":"for ","start":57.30808056640625,"end":57.65290795898437},{"word":"indoor ","start":57.65290795898437,"end":57.997735595703126},{"word":"tile ","start":57.932505859375,"end":58.277333251953124},{"word":"floors. ","start":57.932505859375,"end":58.277333251953124},{"word":"For ","start":58.277333251953124,"end":58.62216088867188},{"word":"your ","start":58.62216088867188,"end":58.966988525390626},{"word":"pool ","start":58.966988525390626,"end":59.31181616210937},{"word":"deck ","start":59.31181616210937,"end":59.65664379882813},{"word":"cracks, ","start":59.65664379882813,"end":60.00147119140625},{"word":"though, ","start":60.00147119140625,"end":60.346298828125},{"word":"we ","start":60.346298828125,"end":60.69112646484375},{"word":"can ","start":60.69112646484375,"end":61.0359541015625},{"word":"definitely ","start":61.0359541015625,"end":61.38078149414063},{"word":"help.","start":61.38078149414063,"end":61.725609130859375},{"word":"\n\nWould ","start":62.665916748046875,"end":63.010744140625},{"word":"you ","start":63.010744140625,"end":63.35557177734375},{"word":"prefer ","start":63.35557177734375,"end":63.7003994140625},{"word":"to ","start":63.7003994140625,"end":64.04522705078125},{"word":"get ","start":64.04522705078125,"end":64.3900546875},{"word":"an ","start":64.3900546875,"end":64.73488208007812},{"word":"online ","start":64.73488208007812,"end":65.07970971679687},{"word":"estimate ","start":65.07970971679687,"end":65.42453735351563},{"word":"by ","start":65.42453735351563,"end":65.76936499023438},{"word":"sending ","start":65.76936499023438,"end":66.11419262695313},{"word":"us ","start":66.11419262695313,"end":66.45902001953125},{"word":"some ","start":66.45902001953125,"end":66.80384765625},{"word":"photos ","start":66.80384765625,"end":67.14867529296875},{"word":"of ","start":67.14867529296875,"end":67.4935029296875},{"word":"the ","start":67.4935029296875,"end":67.83833056640626},{"word":"cracked ","start":67.83833056640626,"end":68.18315795898438},{"word":"areas, ","start":68.18315795898438,"end":68.52798559570313},{"word":"or ","start":68.52798559570313,"end":68.87281323242188},{"word":"would ","start":68.87281323242188,"end":69.21764086914062},{"word":"you ","start":69.159380859375,"end":69.50420825195313},{"word":"rather ","start":69.159380859375,"end":69.50420825195313},{"word":"schedule ","start":69.159380859375,"end":69.50420825195313},{"word":"an ","start":69.159380859375,"end":69.50420825195313},{"word":"on-site ","start":69.159380859375,"end":69.50420825195313},{"word":"consultation?","start":69.159380859375,"end":69.50420825195313}],"metadata":{"response_id":11}},{"role":"user","content":"Yeah. I can do an online estimate. ","words":[{"word":"Yeah. ","start":70.483996,"end":70.884},{"word":"I ","start":70.884,"end":71.04399000000001},{"word":"can ","start":71.04399000000001,"end":71.284},{"word":"do ","start":71.284,"end":71.443995},{"word":"an ","start":71.443995,"end":71.604},{"word":"online ","start":71.604,"end":72.083994},{"word":"estimate. ","start":72.083994,"end":72.56400000000001}]},{"role":"agent","content":"Great, an online estimate is a convenient option. After our call, you’ll get a text message with a secure link where you can upload photos of the cracked areas on your pool deck. Try to take several clear photos from different angles, and if possible, include a tape measure or something for size reference in a few shots. The more details you provide, the more accurate your estimate will be.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Great, ","start":73.725,"end":74.06982763671876},{"word":"an ","start":74.06982763671876,"end":74.4146552734375},{"word":"online ","start":74.4146552734375,"end":74.75948266601563},{"word":"estimate ","start":74.75948266601563,"end":75.10431030273438},{"word":"is ","start":75.10431030273438,"end":75.44913793945312},{"word":"a ","start":75.44913793945312,"end":75.79396557617187},{"word":"convenient ","start":75.79396557617187,"end":76.13879321289062},{"word":"option. ","start":76.13879321289062,"end":76.48362060546874},{"word":"After ","start":77.24283325195313,"end":77.58766088867188},{"word":"our ","start":77.58766088867188,"end":77.93248852539062},{"word":"call, ","start":77.93248852539062,"end":78.27731616210937},{"word":"you’ll ","start":78.27731616210937,"end":78.62214379882812},{"word":"get ","start":78.62214379882812,"end":78.96697119140624},{"word":"a ","start":78.96697119140624,"end":79.311798828125},{"word":"text ","start":79.311798828125,"end":79.65662646484375},{"word":"message ","start":79.65662646484375,"end":80.0014541015625},{"word":"with ","start":80.0014541015625,"end":80.34628149414063},{"word":"a ","start":80.34628149414063,"end":80.69110913085937},{"word":"secure ","start":80.69110913085937,"end":81.03593676757812},{"word":"link ","start":81.03593676757812,"end":81.38076440429687},{"word":"where ","start":81.38076440429687,"end":81.72559204101563},{"word":"you ","start":81.72559204101563,"end":82.07041943359376},{"word":"can ","start":82.07041943359376,"end":82.4152470703125},{"word":"upload ","start":82.4152470703125,"end":82.76007470703125},{"word":"photos ","start":82.76007470703125,"end":83.10490234375},{"word":"of ","start":83.03967236328126,"end":83.3845},{"word":"the ","start":83.03967236328126,"end":83.3845},{"word":"cracked ","start":83.03967236328126,"end":83.3845},{"word":"areas ","start":83.03967236328126,"end":83.3845},{"word":"on ","start":83.03967236328126,"end":83.3845},{"word":"your ","start":83.03967236328126,"end":83.3845},{"word":"pool ","start":83.03967236328126,"end":83.3845},{"word":"deck. ","start":83.03967236328126,"end":83.3845},{"word":"Try ","start":83.3845,"end":83.72932763671875},{"word":"to ","start":83.72932763671875,"end":84.0741552734375},{"word":"take ","start":84.0741552734375,"end":84.41898266601562},{"word":"several ","start":84.41898266601562,"end":84.76381030273437},{"word":"clear ","start":84.76381030273437,"end":85.10863793945313},{"word":"photos ","start":85.10863793945313,"end":85.45346557617188},{"word":"from ","start":85.45346557617188,"end":85.79829321289063},{"word":"different ","start":85.79829321289063,"end":86.14312060546875},{"word":"angles, ","start":86.14312060546875,"end":86.4879482421875},{"word":"and ","start":86.4879482421875,"end":86.83277587890625},{"word":"if ","start":86.83277587890625,"end":87.177603515625},{"word":"possible, ","start":87.177603515625,"end":87.52243115234376},{"word":"include ","start":87.52243115234376,"end":87.86725854492188},{"word":"a ","start":87.86725854492188,"end":88.21208618164063},{"word":"tape ","start":88.21208618164063,"end":88.55691381835938},{"word":"measure ","start":88.55691381835938,"end":88.90174145507812},{"word":"or ","start":88.90174145507812,"end":89.24656884765625},{"word":"something ","start":89.24656884765625,"end":89.591396484375},{"word":"for ","start":89.591396484375,"end":89.93622412109374},{"word":"size ","start":89.738630859375,"end":90.08345825195312},{"word":"reference ","start":89.738630859375,"end":90.08345825195312},{"word":"in ","start":89.738630859375,"end":90.08345825195312},{"word":"a ","start":89.738630859375,"end":90.08345825195312},{"word":"few ","start":89.738630859375,"end":90.08345825195312},{"word":"shots.","start":89.738630859375,"end":90.08345825195312},{"word":" The ","start":90.08345825195312,"end":90.42828588867188},{"word":"more ","start":90.42828588867188,"end":90.77311352539063},{"word":"details ","start":90.77311352539063,"end":91.11794116210937},{"word":"you ","start":91.11794116210937,"end":91.46276879882812},{"word":"provide, ","start":91.46276879882812,"end":91.80759619140625},{"word":"the ","start":91.80759619140625,"end":92.152423828125},{"word":"more ","start":92.152423828125,"end":92.49725146484376},{"word":"accurate ","start":92.246380859375,"end":92.59120825195312},{"word":"your ","start":92.246380859375,"end":92.59120825195312},{"word":"estimate ","start":92.246380859375,"end":92.59120825195312},{"word":"will ","start":92.246380859375,"end":92.59120825195312},{"word":"be.","start":92.246380859375,"end":92.59120825195312},{"word":"\n\nTo ","start":92.59120825195312,"end":92.93603588867188},{"word":"send ","start":92.93603588867188,"end":93.28086352539063},{"word":"you ","start":93.28086352539063,"end":93.62569116210938},{"word":"the ","start":93.62569116210938,"end":93.97051879882812},{"word":"upload ","start":93.97051879882812,"end":94.31534619140625},{"word":"link, ","start":94.31534619140625,"end":94.660173828125},{"word":"what’s ","start":94.660173828125,"end":95.00500146484374},{"word":"the ","start":95.00500146484374,"end":95.3498291015625},{"word":"best ","start":95.3498291015625,"end":95.69465649414063},{"word":"mobile ","start":95.69465649414063,"end":96.03948413085938},{"word":"number ","start":96.03948413085938,"end":96.38431176757813},{"word":"to ","start":96.321505859375,"end":96.66633325195312},{"word":"use?","start":96.321505859375,"end":96.66633325195312}],"metadata":{"response_id":12}},{"role":"user","content":"Two six seven six two five seven three four two. ","words":[{"word":"Two ","start":98.164,"end":98.48400000000001},{"word":"six ","start":98.48400000000001,"end":98.804},{"word":"seven ","start":98.804,"end":99.604},{"word":"six ","start":99.604006,"end":100.004},{"word":"two ","start":100.004,"end":100.324},{"word":"five ","start":100.324,"end":100.724},{"word":"seven ","start":101.15400000000001,"end":101.714},{"word":"three ","start":101.714,"end":102.114},{"word":"four ","start":102.114,"end":102.43400000000001},{"word":"two. ","start":102.43400000000001,"end":102.674}]},{"role":"agent","content":"Thanks for that. Just to confirm, your best contact number is 267-625-7342, right? And could I get your name and the property address where the pool deck repair is needed?","words":[{"word":"Thanks ","start":103.797,"end":104.14182763671874},{"word":"for ","start":104.14182763671874,"end":104.4866552734375},{"word":"that.","start":104.28808911132812,"end":104.63291674804688},{"word":" Just ","start":104.63291674804688,"end":104.977744140625},{"word":"to ","start":104.977744140625,"end":105.32257177734375},{"word":"confirm, ","start":105.32257177734375,"end":105.6673994140625},{"word":"your ","start":105.6673994140625,"end":106.01222705078125},{"word":"best ","start":106.01222705078125,"end":106.3570546875},{"word":"contact ","start":106.3570546875,"end":106.70188208007812},{"word":"number ","start":106.70188208007812,"end":107.04670971679687},{"word":"is ","start":107.04670971679687,"end":107.39153735351563},{"word":"267-625-7342, ","start":107.39153735351563,"end":107.73636499023438},{"word":"right? ","start":107.73636499023438,"end":108.08119262695313},{"word":"And ","start":111.40154174804688,"end":111.746369140625},{"word":"could ","start":111.746369140625,"end":112.09119677734375},{"word":"I ","start":112.09119677734375,"end":112.4360244140625},{"word":"get ","start":112.4360244140625,"end":112.78085205078125},{"word":"your ","start":112.78085205078125,"end":113.1256796875},{"word":"name ","start":113.1256796875,"end":113.47050708007812},{"word":"and ","start":113.47050708007812,"end":113.81533471679687},{"word":"the ","start":113.81533471679687,"end":114.16016235351563},{"word":"property ","start":114.16016235351563,"end":114.50498999023438},{"word":"address ","start":114.50498999023438,"end":114.84981762695313},{"word":"where ","start":114.84981762695313,"end":115.19464501953125},{"word":"the ","start":115.19464501953125,"end":115.53947265625},{"word":"pool ","start":115.53947265625,"end":115.88430029296875},{"word":"deck ","start":115.88430029296875,"end":116.2291279296875},{"word":"repair ","start":116.2291279296875,"end":116.57395556640626},{"word":"is ","start":116.57395556640626,"end":116.91878295898438},{"word":"needed?","start":116.87333911132812,"end":117.21816674804687}],"metadata":{"response_id":13}},{"role":"user","content":"Jason, and the address is eight six one three Longboat Key, Florida. ","words":[{"word":"Jason, ","start":118.754,"end":119.47399},{"word":"and ","start":119.553995,"end":119.714},{"word":"the ","start":119.714,"end":120.034},{"word":"address ","start":120.034,"end":120.91399600000001},{"word":"is ","start":120.91399600000001,"end":121.233996},{"word":"eight ","start":122.26400000000001,"end":122.584},{"word":"six ","start":122.584,"end":123.144},{"word":"one ","start":123.144,"end":123.54400000000001},{"word":"three ","start":123.54400000000001,"end":124.024004},{"word":"Longboat ","start":124.024004,"end":124.664},{"word":"Key, ","start":124.79400000000001,"end":125.354},{"word":"Florida. ","start":125.354,"end":125.674}]},{"role":"agent","content":"Thanks, Jason. So I have your name, your phone number as 267-625-7342, and the property address as 8613 Longboat Key, Florida. Is there a particular timeline you’re hoping to have the pool deck repair completed, or is it flexible?","words":[{"word":"Thanks, ","start":126.805,"end":127.14982763671875},{"word":"Jason. ","start":127.14982763671875,"end":127.4946552734375},{"word":"So ","start":127.60608325195312,"end":127.95091088867187},{"word":"I ","start":127.95091088867187,"end":128.29573852539062},{"word":"have ","start":128.29573852539062,"end":128.64056616210937},{"word":"your ","start":128.64056616210937,"end":128.9853937988281},{"word":"name, ","start":128.9853937988281,"end":129.33022119140625},{"word":"your ","start":129.33022119140625,"end":129.675048828125},{"word":"phone ","start":129.675048828125,"end":130.01987646484375},{"word":"number ","start":130.01987646484375,"end":130.3647041015625},{"word":"as ","start":130.3647041015625,"end":130.70953149414063},{"word":"267-625-7342, ","start":130.70953149414063,"end":131.05435913085938},{"word":"and ","start":131.05435913085938,"end":131.39918676757813},{"word":"the ","start":131.39918676757813,"end":131.74401440429688},{"word":"property ","start":131.74401440429688,"end":132.08884204101562},{"word":"address ","start":132.08884204101562,"end":132.43366943359376},{"word":"as ","start":132.43366943359376,"end":132.7784970703125},{"word":"8613 ","start":132.7784970703125,"end":133.12332470703126},{"word":"Longboat ","start":133.12332470703126,"end":133.46815234375},{"word":"Key, ","start":133.46815234375,"end":133.81297998046875},{"word":"Florida. ","start":133.81297998046875,"end":134.15780737304686},{"word":"Is ","start":141.5845,"end":141.92932763671874},{"word":"there ","start":141.92932763671874,"end":142.2741552734375},{"word":"a ","start":142.2741552734375,"end":142.61898266601563},{"word":"particular ","start":142.61898266601563,"end":142.96381030273437},{"word":"timeline ","start":142.96381030273437,"end":143.30863793945312},{"word":"you’re ","start":143.30863793945312,"end":143.65346557617187},{"word":"hoping ","start":143.65346557617187,"end":143.99829321289062},{"word":"to ","start":143.99829321289062,"end":144.34312060546876},{"word":"have ","start":144.34312060546876,"end":144.6879482421875},{"word":"the ","start":144.6879482421875,"end":145.03277587890625},{"word":"pool ","start":145.03277587890625,"end":145.377603515625},{"word":"deck ","start":145.377603515625,"end":145.72243115234374},{"word":"repair ","start":145.72243115234374,"end":146.06725854492188},{"word":"completed, ","start":146.06725854492188,"end":146.41208618164063},{"word":"or ","start":146.406130859375,"end":146.75095825195314},{"word":"is ","start":146.406130859375,"end":146.75095825195314},{"word":"it ","start":146.406130859375,"end":146.75095825195314},{"word":"flexible?","start":146.406130859375,"end":146.75095825195314}],"metadata":{"response_id":15}},{"role":"user","content":"No timeline. ","words":[{"word":"No ","start":148.14399999999998,"end":148.54399999999998},{"word":"timeline. ","start":148.54399999999998,"end":149.02399}]},{"role":"agent","content":"All right, thanks for letting me know. You’ll receive a text message shortly with the upload link—just add your pool deck photos when you have a chance. Including a tape measure or something for scale in a few shots will help us provide a more accurate estimate.\n\nA member of the Instant Pavers team will review your information and follow up with you soon. Thanks for calling, Jason, and have a great day!","words":[{"word":"All ","start":150.21,"end":150.55482763671876},{"word":"right, ","start":150.55482763671876,"end":150.8996552734375},{"word":"thanks ","start":150.8996552734375,"end":151.2444826660156},{"word":"for ","start":151.2444826660156,"end":151.58931030273436},{"word":"letting ","start":151.58931030273436,"end":151.93413793945314},{"word":"me ","start":151.66471411132812,"end":152.00954174804687},{"word":"know.","start":151.66471411132812,"end":152.00954174804687},{"word":" You’ll ","start":152.00954174804687,"end":152.354369140625},{"word":"receive ","start":152.354369140625,"end":152.69919677734376},{"word":"a ","start":152.69919677734376,"end":153.0440244140625},{"word":"text ","start":153.0440244140625,"end":153.38885205078125},{"word":"message ","start":153.38885205078125,"end":153.7336796875},{"word":"shortly ","start":153.7336796875,"end":154.0785070800781},{"word":"with ","start":154.0785070800781,"end":154.4233347167969},{"word":"the ","start":154.4233347167969,"end":154.76816235351563},{"word":"upload ","start":154.76816235351563,"end":155.11298999023438},{"word":"link—just ","start":155.11298999023438,"end":155.45781762695313},{"word":"add ","start":155.45781762695313,"end":155.80264501953124},{"word":"your ","start":155.80264501953124,"end":156.14747265625},{"word":"pool ","start":156.14747265625,"end":156.49230029296876},{"word":"deck ","start":156.49230029296876,"end":156.8371279296875},{"word":"photos ","start":156.8371279296875,"end":157.18195556640626},{"word":"when ","start":157.18195556640626,"end":157.52678295898437},{"word":"you ","start":157.516130859375,"end":157.86095825195312},{"word":"have ","start":157.516130859375,"end":157.86095825195312},{"word":"a ","start":157.516130859375,"end":157.86095825195312},{"word":"chance.","start":157.516130859375,"end":157.86095825195312},{"word":" Including ","start":157.86095825195312,"end":158.20578588867187},{"word":"a ","start":158.20578588867187,"end":158.55061352539062},{"word":"tape ","start":158.55061352539062,"end":158.89544116210936},{"word":"measure ","start":158.89544116210936,"end":159.2402687988281},{"word":"or ","start":159.2402687988281,"end":159.58509619140625},{"word":"something ","start":159.58509619140625,"end":159.929923828125},{"word":"for ","start":159.929923828125,"end":160.27475146484375},{"word":"scale ","start":160.27475146484375,"end":160.6195791015625},{"word":"in ","start":160.6195791015625,"end":160.96440649414063},{"word":"a ","start":160.96440649414063,"end":161.30923413085938},{"word":"few ","start":161.30923413085938,"end":161.65406176757813},{"word":"shots ","start":161.65406176757813,"end":161.99888940429688},{"word":"will ","start":161.99888940429688,"end":162.34371704101562},{"word":"help ","start":162.27621411132813,"end":162.62104174804688},{"word":"us ","start":162.27621411132813,"end":162.62104174804688},{"word":"provide ","start":162.27621411132813,"end":162.62104174804688},{"word":"a ","start":162.27621411132813,"end":162.62104174804688},{"word":"more ","start":162.27621411132813,"end":162.62104174804688},{"word":"accurate ","start":162.27621411132813,"end":162.62104174804688},{"word":"estimate.","start":162.27621411132813,"end":162.62104174804688},{"word":"\n\nA ","start":162.62104174804688,"end":162.965869140625},{"word":"member ","start":162.965869140625,"end":163.31069677734374},{"word":"of ","start":163.31069677734374,"end":163.6555244140625},{"word":"the ","start":163.6555244140625,"end":164.00035205078126},{"word":"Instant ","start":164.00035205078126,"end":164.3451796875},{"word":"Pavers ","start":164.3451796875,"end":164.69000708007812},{"word":"team ","start":164.69000708007812,"end":165.03483471679687},{"word":"will ","start":165.03483471679687,"end":165.3796623535156},{"word":"review ","start":165.3796623535156,"end":165.7244899902344},{"word":"your ","start":165.7244899902344,"end":166.06931762695314},{"word":"information ","start":166.06931762695314,"end":166.41414501953125},{"word":"and ","start":166.41414501953125,"end":166.75897265625},{"word":"follow ","start":166.75897265625,"end":167.10380029296874},{"word":"up ","start":167.071130859375,"end":167.41595825195313},{"word":"with ","start":167.071130859375,"end":167.41595825195313},{"word":"you ","start":167.071130859375,"end":167.41595825195313},{"word":"soon. ","start":167.071130859375,"end":167.41595825195313},{"word":"Thanks ","start":167.41595825195313,"end":167.76078588867188},{"word":"for ","start":167.76078588867188,"end":168.10561352539062},{"word":"calling, ","start":168.10561352539062,"end":168.45044116210937},{"word":"Jason, ","start":168.45044116210937,"end":168.79526879882812},{"word":"and ","start":168.79526879882812,"end":169.14009619140626},{"word":"have ","start":169.14009619140626,"end":169.484923828125},{"word":"a ","start":169.484923828125,"end":169.82975146484375},{"word":"great ","start":169.82975146484375,"end":170.1745791015625},{"word":"day!","start":170.1745791015625,"end":170.5194064941406}],"metadata":{"response_id":16}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/26e4197cc4b446f92b56b0b98883969e3c05d1249c3c462c25a6010fa4e3b094/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/26e4197cc4b446f92b56b0b98883969e3c05d1249c3c462c25a6010fa4e3b094/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/26e4197cc4b446f92b56b0b98883969e3c05d1249c3c462c25a6010fa4e3b094/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":814,"p90":920,"p95":969,"p99":1008.2,"min":2,"max":1018,"num":11,"sum":8220,"values":[2,721,756,731,747,1018,920,814,837,856,818]},"e2e":{"p50":1161,"p90":1184.20458984375,"p95":1185.1072998046875,"p99":1185.8294677734375,"min":1016,"max":1186.010009765625,"num":7,"sum":7980.010986328125,"values":[1183.0009765625,1016,1180,1161,1123,1131,1186.010009765625]},"tts":{"p50":151,"p90":198,"p95":212.5,"p99":224.10000000000002,"min":146,"max":227,"num":11,"sum":1839,"values":[227,146,149,185,147,147,151,151,154,184,198]},"asr":{"p50":126,"p90":204.60000000000002,"p95":228.29999999999995,"p99":247.25999999999996,"min":85,"max":252,"num":7,"sum":961,"values":[252,102,92,173,126,85,131]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":15.9500058},{"product":"platform_tts","unit_price":0.025,"cost":4.35},{"product":"gpt_4_1","unit_price":0.075,"cost":13.05},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":174,"total_duration_unit_price":0.1916667,"combined_cost":34.8500058},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1376,1406,1388,1414,1387,1471,1490,1490,1513,1519,1552,1641,1757,1781,1823,1892],"average":1556.25,"num_requests":16},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780593706474}

2026-06-04T14:33:42-06:00
{"event":"call_started","call":{"call_id":"call_81af58a221acf39a7ec1e4e1c05","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQlIIDGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQlIIDGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780605222090,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780605222090}

2026-06-04T14:35:43-06:00
{"event":"call_ended","call":{"call_id":"call_81af58a221acf39a7ec1e4e1c05","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQlIIDGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQlIIDGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780605222090,"end_timestamp":1780605340464,"duration_ms":118374,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need a quick estimate on a paver repair. \nUser: I can send photos. It's for my driveway. \nUser: The pavers are sunken in. \nAgent: Thanks for sharing those details. An online estimate sounds like a great fit since you can send photos. After our call, you’ll get a text message with a secure link to upload pictures of your driveway. If you can, please include several clear photos from different angles, and try to show the sunken areas. Including a tape measure or something for size reference in a few shots really helps us provide a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: It's two six seven six two five seven three four two. \nAgent: Thanks for that. Just to confirm, the best number to send the upload link is 267-625-7342, right? \n\nCould I also get your name and the property address where the repair is needed? That way, the team can match your photos to your project.\nUser: The name's Nathan, and I'll give you the address at a later time. \nAgent: All right, Nathan. I’ll send the upload link to your phone so you can share the photos when you’re ready. When you have a moment, please upload several clear pictures of the sunken pavers, and if possible, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nWhenever you’re ready to move forward, just let us know the property address so the team can review everything and follow up with you.\n\nIs there anything else I can help you with today?\nUser: Nope. That's all. \nAgent: Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.871137939453125,"end":2.215965576171875},{"word":"This ","start":2.469,"end":2.81382763671875},{"word":"is ","start":2.81382763671875,"end":3.1586552734375},{"word":"Mac ","start":3.1586552734375,"end":3.503482666015625},{"word":"the ","start":3.503482666015625,"end":3.848310302734375},{"word":"Digital ","start":3.848310302734375,"end":4.193137939453125},{"word":"Assistant. ","start":4.193137939453125,"end":4.537965576171875},{"word":"How ","start":5.696583251953125,"end":6.041410888671875},{"word":"may ","start":6.041410888671875,"end":6.386238525390625},{"word":"I ","start":6.386238525390625,"end":6.731066162109375},{"word":"help ","start":6.39667236328125,"end":6.7415},{"word":"you?","start":6.39667236328125,"end":6.7415}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quick estimate on a paver repair. ","words":[{"word":"Hey, ","start":7.646999999999999,"end":8.046999999999999},{"word":"Mac. ","start":8.046999999999999,"end":8.286999999999999},{"word":"I ","start":8.286999999999999,"end":8.447},{"word":"need ","start":8.447,"end":8.607},{"word":"a ","start":8.607,"end":8.767},{"word":"quick ","start":8.767,"end":8.927},{"word":"estimate ","start":8.927,"end":9.407},{"word":"on ","start":9.546999999999999,"end":9.866999999999999},{"word":"a ","start":9.866999999999999,"end":9.947},{"word":"paver ","start":9.947,"end":10.427},{"word":"repair. ","start":10.427,"end":10.907}]},{"role":"user","content":"I can send photos. It's for my driveway. ","words":[{"word":"I ","start":11.597,"end":11.917},{"word":"can ","start":11.917,"end":12.077001},{"word":"send ","start":12.077001,"end":12.477},{"word":"photos. ","start":12.477,"end":13.037001},{"word":"It's ","start":13.037001,"end":13.277},{"word":"for ","start":13.277,"end":13.437},{"word":"my ","start":13.437,"end":13.757},{"word":"driveway. ","start":13.757,"end":14.237000499999999}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":14.647,"end":14.887},{"word":"pavers ","start":14.887,"end":15.367001},{"word":"are ","start":15.367001,"end":15.607},{"word":"sunken ","start":15.607,"end":16.087},{"word":"in. ","start":16.087,"end":16.327}]},{"role":"agent","content":"Thanks for sharing those details. An online estimate sounds like a great fit since you can send photos. After our call, you’ll get a text message with a secure link to upload pictures of your driveway. If you can, please include several clear photos from different angles, and try to show the sunken areas. Including a tape measure or something for size reference in a few shots really helps us provide a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Thanks ","start":17.818,"end":18.16282763671875},{"word":"for ","start":18.16282763671875,"end":18.5076552734375},{"word":"sharing ","start":18.5076552734375,"end":18.852482666015625},{"word":"those ","start":18.852482666015625,"end":19.197310302734376},{"word":"details. ","start":18.994089111328126,"end":19.338916748046874},{"word":"An ","start":19.338916748046874,"end":19.683744140625},{"word":"online ","start":19.683744140625,"end":20.02857177734375},{"word":"estimate ","start":20.02857177734375,"end":20.3733994140625},{"word":"sounds ","start":20.3733994140625,"end":20.71822705078125},{"word":"like ","start":20.71822705078125,"end":21.0630546875},{"word":"a ","start":21.0630546875,"end":21.407882080078124},{"word":"great ","start":21.407882080078124,"end":21.752709716796875},{"word":"fit ","start":21.752709716796875,"end":22.097537353515627},{"word":"since ","start":22.097537353515627,"end":22.442364990234374},{"word":"you ","start":22.442364990234374,"end":22.787192626953125},{"word":"can ","start":22.787192626953125,"end":23.13202001953125},{"word":"send ","start":23.13202001953125,"end":23.47684765625},{"word":"photos. ","start":23.208505859375,"end":23.553333251953124},{"word":"After ","start":23.553333251953124,"end":23.898160888671875},{"word":"our ","start":23.898160888671875,"end":24.242988525390626},{"word":"call, ","start":24.242988525390626,"end":24.587816162109377},{"word":"you’ll ","start":24.587816162109377,"end":24.932643798828124},{"word":"get ","start":24.932643798828124,"end":25.27747119140625},{"word":"a ","start":25.27747119140625,"end":25.622298828125},{"word":"text ","start":25.622298828125,"end":25.96712646484375},{"word":"message ","start":25.96712646484375,"end":26.3119541015625},{"word":"with ","start":26.3119541015625,"end":26.656781494140624},{"word":"a ","start":26.656781494140624,"end":27.001609130859375},{"word":"secure ","start":27.001609130859375,"end":27.346436767578126},{"word":"link ","start":27.346436767578126,"end":27.691264404296874},{"word":"to ","start":27.691264404296874,"end":28.036092041015625},{"word":"upload ","start":28.036092041015625,"end":28.38091943359375},{"word":"pictures ","start":28.38091943359375,"end":28.7257470703125},{"word":"of ","start":28.7257470703125,"end":29.07057470703125},{"word":"your ","start":29.07057470703125,"end":29.41540234375},{"word":"driveway. ","start":29.245714111328127,"end":29.590541748046874},{"word":"If ","start":29.590541748046874,"end":29.935369140625},{"word":"you ","start":29.935369140625,"end":30.28019677734375},{"word":"can, ","start":30.28019677734375,"end":30.6250244140625},{"word":"please ","start":30.6250244140625,"end":30.96985205078125},{"word":"include ","start":30.96985205078125,"end":31.3146796875},{"word":"several ","start":31.3146796875,"end":31.659507080078125},{"word":"clear ","start":31.659507080078125,"end":32.004334716796876},{"word":"photos ","start":32.004334716796876,"end":32.349162353515624},{"word":"from ","start":32.349162353515624,"end":32.69398999023438},{"word":"different ","start":32.69398999023438,"end":33.038817626953126},{"word":"angles, ","start":33.038817626953126,"end":33.38364501953125},{"word":"and ","start":33.38364501953125,"end":33.72847265625},{"word":"try ","start":33.72847265625,"end":34.07330029296875},{"word":"to ","start":34.07330029296875,"end":34.4181279296875},{"word":"show ","start":34.4181279296875,"end":34.76295556640625},{"word":"the ","start":34.76295556640625,"end":35.10778295898437},{"word":"sunken ","start":35.027505859375,"end":35.37233325195312},{"word":"areas.","start":35.027505859375,"end":35.37233325195312},{"word":" Including ","start":35.37233325195312,"end":35.71716088867188},{"word":"a ","start":35.71716088867188,"end":36.061988525390625},{"word":"tape ","start":36.061988525390625,"end":36.40681616210937},{"word":"measure ","start":36.40681616210937,"end":36.75164379882813},{"word":"or ","start":36.75164379882813,"end":37.09647119140625},{"word":"something ","start":37.09647119140625,"end":37.441298828125},{"word":"for ","start":37.441298828125,"end":37.78612646484375},{"word":"size ","start":37.78612646484375,"end":38.1309541015625},{"word":"reference ","start":38.1309541015625,"end":38.47578149414063},{"word":"in ","start":38.47578149414063,"end":38.820609130859374},{"word":"a ","start":38.820609130859374,"end":39.16543676757812},{"word":"few ","start":39.16543676757812,"end":39.510264404296876},{"word":"shots ","start":39.510264404296876,"end":39.855092041015624},{"word":"really ","start":39.855092041015624,"end":40.19991943359375},{"word":"helps ","start":40.19991943359375,"end":40.5447470703125},{"word":"us ","start":40.5447470703125,"end":40.88957470703125},{"word":"provide ","start":40.88957470703125,"end":41.23440234375},{"word":"a ","start":41.23440234375,"end":41.57922998046875},{"word":"more ","start":41.505880859375,"end":41.85070825195312},{"word":"accurate ","start":41.505880859375,"end":41.85070825195312},{"word":"estimate.","start":41.505880859375,"end":41.85070825195312},{"word":"\n\nTo ","start":41.85070825195312,"end":42.19553588867188},{"word":"send ","start":42.19553588867188,"end":42.540363525390624},{"word":"you ","start":42.540363525390624,"end":42.88519116210937},{"word":"the ","start":42.88519116210937,"end":43.23001879882813},{"word":"upload ","start":43.23001879882813,"end":43.57484619140625},{"word":"link, ","start":43.57484619140625,"end":43.919673828125},{"word":"what’s ","start":43.919673828125,"end":44.26450146484375},{"word":"the ","start":44.26450146484375,"end":44.6093291015625},{"word":"best ","start":44.6093291015625,"end":44.954156494140626},{"word":"mobile ","start":44.954156494140626,"end":45.298984130859374},{"word":"number ","start":45.298984130859374,"end":45.64381176757813},{"word":"to ","start":45.499714111328124,"end":45.84454174804687},{"word":"use?","start":45.499714111328124,"end":45.84454174804687}],"metadata":{"response_id":4}},{"role":"user","content":"It's two six seven six two five seven three four two. ","words":[{"word":"It's ","start":46.767002,"end":47.166999999999994},{"word":"two ","start":47.166999999999994,"end":47.567},{"word":"six ","start":47.567,"end":47.887},{"word":"seven ","start":47.887,"end":48.607002},{"word":"six ","start":48.607002,"end":49.007},{"word":"two ","start":49.007,"end":49.407},{"word":"five ","start":49.407,"end":49.647},{"word":"seven ","start":50.047,"end":50.607002},{"word":"three ","start":50.607002,"end":50.847},{"word":"four ","start":50.847,"end":51.327},{"word":"two. ","start":51.327,"end":51.486999999999995}]},{"role":"agent","content":"Thanks for that. Just to confirm, the best number to send the upload link is 267-625-7342, right? \n\nCould I also get your name and the property address where the repair is needed? That way, the team can match your photos to your project.","words":[{"word":"Thanks ","start":54.554,"end":54.89882763671875},{"word":"for ","start":54.89882763671875,"end":55.2436552734375},{"word":"that.","start":55.010255859375,"end":55.355083251953126},{"word":" Just ","start":55.355083251953126,"end":55.69991088867187},{"word":"to ","start":55.69991088867187,"end":56.04473852539063},{"word":"confirm, ","start":56.04473852539063,"end":56.389566162109375},{"word":"the ","start":56.389566162109375,"end":56.73439379882812},{"word":"best ","start":56.73439379882812,"end":57.07922119140625},{"word":"number ","start":57.07922119140625,"end":57.424048828125},{"word":"to ","start":57.424048828125,"end":57.76887646484375},{"word":"send ","start":57.76887646484375,"end":58.1137041015625},{"word":"the ","start":58.1137041015625,"end":58.45853149414062},{"word":"upload ","start":58.45853149414062,"end":58.80335913085938},{"word":"link ","start":58.80335913085938,"end":59.148186767578125},{"word":"is ","start":59.148186767578125,"end":59.49301440429687},{"word":"267-625-7342, ","start":59.49301440429687,"end":59.83784204101563},{"word":"right? ","start":59.83784204101563,"end":60.18266943359375},{"word":"\n\nCould ","start":62.99445825195313,"end":63.339285888671874},{"word":"I ","start":63.339285888671874,"end":63.68411352539062},{"word":"also ","start":63.68411352539062,"end":64.02894116210938},{"word":"get ","start":64.02894116210938,"end":64.37376879882812},{"word":"your ","start":64.37376879882812,"end":64.71859619140625},{"word":"name ","start":64.71859619140625,"end":65.063423828125},{"word":"and ","start":65.063423828125,"end":65.40825146484374},{"word":"the ","start":65.40825146484374,"end":65.7530791015625},{"word":"property ","start":65.7530791015625,"end":66.09790649414063},{"word":"address ","start":66.09790649414063,"end":66.44273413085938},{"word":"where ","start":66.44273413085938,"end":66.78756176757813},{"word":"the ","start":66.78756176757813,"end":67.13238940429687},{"word":"repair ","start":66.94533911132812,"end":67.29016674804687},{"word":"is ","start":66.94533911132812,"end":67.29016674804687},{"word":"needed? ","start":66.94533911132812,"end":67.29016674804687},{"word":"That ","start":67.29016674804687,"end":67.634994140625},{"word":"way, ","start":67.634994140625,"end":67.97982177734374},{"word":"the ","start":67.97982177734374,"end":68.3246494140625},{"word":"team ","start":68.3246494140625,"end":68.66947705078125},{"word":"can ","start":68.66947705078125,"end":69.0143046875},{"word":"match ","start":69.0143046875,"end":69.35913208007813},{"word":"your ","start":69.35913208007813,"end":69.70395971679687},{"word":"photos ","start":69.70395971679687,"end":70.04878735351562},{"word":"to ","start":70.04878735351562,"end":70.39361499023437},{"word":"your ","start":70.39361499023437,"end":70.73844262695313},{"word":"project.","start":70.46317236328125,"end":70.808}],"metadata":{"response_id":5}},{"role":"user","content":"The name's Nathan, and I'll give you the address at a later time. ","words":[{"word":"The ","start":72.257,"end":72.497},{"word":"name's ","start":72.497,"end":72.977},{"word":"Nathan, ","start":72.977,"end":73.777},{"word":"and ","start":73.857,"end":74.097004},{"word":"I'll ","start":74.097004,"end":74.497},{"word":"give ","start":74.497,"end":74.65700000000001},{"word":"you ","start":74.65700000000001,"end":74.897},{"word":"the ","start":74.897,"end":75.137},{"word":"address ","start":75.387005,"end":76.027004},{"word":"at ","start":76.027004,"end":76.26700000000001},{"word":"a ","start":76.26700000000001,"end":76.347004},{"word":"later ","start":76.347004,"end":76.667},{"word":"time. ","start":76.667,"end":76.827}]},{"role":"agent","content":"All right, Nathan. I’ll send the upload link to your phone so you can share the photos when you’re ready. When you have a moment, please upload several clear pictures of the sunken pavers, and if possible, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nWhenever you’re ready to move forward, just let us know the property address so the team can review everything and follow up with you.\n\nIs there anything else I can help you with today?","words":[{"word":"All ","start":77.825,"end":78.16982763671875},{"word":"right, ","start":78.16982763671875,"end":78.5146552734375},{"word":"Nathan. ","start":78.5146552734375,"end":78.85948266601562},{"word":"I’ll ","start":80.06575,"end":80.41057763671876},{"word":"send ","start":80.41057763671876,"end":80.7554052734375},{"word":"the ","start":80.7554052734375,"end":81.10023266601563},{"word":"upload ","start":81.10023266601563,"end":81.44506030273438},{"word":"link ","start":81.44506030273438,"end":81.78988793945312},{"word":"to ","start":81.78988793945312,"end":82.13471557617187},{"word":"your ","start":82.13471557617187,"end":82.47954321289062},{"word":"phone ","start":82.47954321289062,"end":82.82437060546874},{"word":"so ","start":82.82437060546874,"end":83.1691982421875},{"word":"you ","start":83.16908911132812,"end":83.51391674804688},{"word":"can ","start":83.16908911132812,"end":83.51391674804688},{"word":"share ","start":83.16908911132812,"end":83.51391674804688},{"word":"the ","start":83.16908911132812,"end":83.51391674804688},{"word":"photos ","start":83.16908911132812,"end":83.51391674804688},{"word":"when ","start":83.16908911132812,"end":83.51391674804688},{"word":"you’re ","start":83.16908911132812,"end":83.51391674804688},{"word":"ready. ","start":83.16908911132812,"end":83.51391674804688},{"word":"When ","start":83.51391674804688,"end":83.858744140625},{"word":"you ","start":83.858744140625,"end":84.20357177734375},{"word":"have ","start":84.20357177734375,"end":84.5483994140625},{"word":"a ","start":84.5483994140625,"end":84.89322705078125},{"word":"moment, ","start":84.89322705078125,"end":85.2380546875},{"word":"please ","start":85.2380546875,"end":85.58288208007812},{"word":"upload ","start":85.58288208007812,"end":85.92770971679687},{"word":"several ","start":85.92770971679687,"end":86.27253735351563},{"word":"clear ","start":86.27253735351563,"end":86.61736499023438},{"word":"pictures ","start":86.61736499023438,"end":86.96219262695313},{"word":"of ","start":86.96219262695313,"end":87.30702001953125},{"word":"the ","start":87.30702001953125,"end":87.65184765625},{"word":"sunken ","start":87.65184765625,"end":87.99667529296875},{"word":"pavers, ","start":87.99667529296875,"end":88.3415029296875},{"word":"and ","start":88.3415029296875,"end":88.68633056640626},{"word":"if ","start":88.68633056640626,"end":89.03115795898438},{"word":"possible, ","start":89.03115795898438,"end":89.37598559570313},{"word":"include ","start":89.37598559570313,"end":89.72081323242188},{"word":"a ","start":89.72081323242188,"end":90.06564086914062},{"word":"tape ","start":90.06564086914062,"end":90.41046850585937},{"word":"measure ","start":90.15829736328125,"end":90.503125},{"word":"or ","start":90.15829736328125,"end":90.503125},{"word":"something ","start":90.15829736328125,"end":90.503125},{"word":"for ","start":90.15829736328125,"end":90.503125},{"word":"scale ","start":90.15829736328125,"end":90.503125},{"word":"in ","start":90.15829736328125,"end":90.503125},{"word":"a ","start":90.15829736328125,"end":90.503125},{"word":"few ","start":90.15829736328125,"end":90.503125},{"word":"shots.","start":90.15829736328125,"end":90.503125},{"word":" The ","start":90.503125,"end":90.84795263671874},{"word":"more ","start":90.84795263671874,"end":91.1927802734375},{"word":"details ","start":91.1927802734375,"end":91.53760766601563},{"word":"you ","start":91.53760766601563,"end":91.88243530273438},{"word":"provide, ","start":91.88243530273438,"end":92.22726293945313},{"word":"the ","start":92.22726293945313,"end":92.57209057617187},{"word":"more ","start":92.57209057617187,"end":92.91691821289062},{"word":"accurate ","start":92.91691821289062,"end":93.26174560546875},{"word":"your ","start":93.26174560546875,"end":93.6065732421875},{"word":"estimate ","start":93.45554736328126,"end":93.800375},{"word":"will ","start":93.45554736328126,"end":93.800375},{"word":"be.","start":93.45554736328126,"end":93.800375},{"word":"\n\nWhenever ","start":93.800375,"end":94.14520263671875},{"word":"you’re ","start":94.14520263671875,"end":94.4900302734375},{"word":"ready ","start":94.4900302734375,"end":94.83485766601562},{"word":"to ","start":94.83485766601562,"end":95.17968530273437},{"word":"move ","start":95.17968530273437,"end":95.52451293945313},{"word":"forward, ","start":95.52451293945313,"end":95.86934057617188},{"word":"just ","start":95.86934057617188,"end":96.21416821289063},{"word":"let ","start":96.21416821289063,"end":96.55899560546875},{"word":"us ","start":96.55899560546875,"end":96.9038232421875},{"word":"know ","start":96.9038232421875,"end":97.24865087890625},{"word":"the ","start":97.24865087890625,"end":97.593478515625},{"word":"property ","start":97.593478515625,"end":97.93830615234376},{"word":"address ","start":97.93830615234376,"end":98.28313354492188},{"word":"so ","start":98.28313354492188,"end":98.62796118164063},{"word":"the ","start":98.62796118164063,"end":98.97278881835938},{"word":"team ","start":98.97278881835938,"end":99.31761645507812},{"word":"can ","start":99.02833911132812,"end":99.37316674804687},{"word":"review ","start":99.02833911132812,"end":99.37316674804687},{"word":"everything ","start":99.02833911132812,"end":99.37316674804687},{"word":"and ","start":99.02833911132812,"end":99.37316674804687},{"word":"follow ","start":99.02833911132812,"end":99.37316674804687},{"word":"up ","start":99.02833911132812,"end":99.37316674804687},{"word":"with ","start":99.02833911132812,"end":99.37316674804687},{"word":"you.","start":99.02833911132812,"end":99.37316674804687},{"word":"\n\nIs ","start":99.37316674804687,"end":99.717994140625},{"word":"there ","start":99.717994140625,"end":100.06282177734376},{"word":"anything ","start":100.06282177734376,"end":100.4076494140625},{"word":"else ","start":100.4076494140625,"end":100.75247705078125},{"word":"I ","start":100.75247705078125,"end":101.0973046875},{"word":"can ","start":101.0973046875,"end":101.44213208007812},{"word":"help ","start":101.44213208007812,"end":101.78695971679687},{"word":"you ","start":101.64058911132813,"end":101.98541674804687},{"word":"with ","start":101.64058911132813,"end":101.98541674804687},{"word":"today?","start":101.64058911132813,"end":101.98541674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":102.757,"end":103.15700000000001},{"word":"That's ","start":103.15700000000001,"end":103.397},{"word":"all. ","start":103.397,"end":103.557}]},{"role":"agent","content":"Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"Thanks ","start":106.407,"end":106.75182763671874},{"word":"for ","start":106.75182763671874,"end":107.0966552734375},{"word":"calling, ","start":107.0966552734375,"end":107.44148266601563},{"word":"Nathan. ","start":107.29283911132812,"end":107.63766674804687},{"word":"Watch ","start":107.63766674804687,"end":107.982494140625},{"word":"for ","start":107.982494140625,"end":108.32732177734376},{"word":"the ","start":108.32732177734376,"end":108.6721494140625},{"word":"text ","start":108.6721494140625,"end":109.01697705078125},{"word":"message ","start":109.01697705078125,"end":109.3618046875},{"word":"with ","start":109.3618046875,"end":109.70663208007812},{"word":"the ","start":109.70663208007812,"end":110.05145971679687},{"word":"upload ","start":110.05145971679687,"end":110.39628735351563},{"word":"link, ","start":110.39628735351563,"end":110.74111499023438},{"word":"and ","start":110.74111499023438,"end":111.08594262695313},{"word":"feel ","start":111.08594262695313,"end":111.43077001953125},{"word":"free ","start":111.333130859375,"end":111.67795825195313},{"word":"to ","start":111.333130859375,"end":111.67795825195313},{"word":"send ","start":111.333130859375,"end":111.67795825195313},{"word":"your ","start":111.333130859375,"end":111.67795825195313},{"word":"photos ","start":111.333130859375,"end":111.67795825195313},{"word":"whenever ","start":111.333130859375,"end":111.67795825195313},{"word":"it’s ","start":111.333130859375,"end":111.67795825195313},{"word":"convenient. ","start":111.333130859375,"end":111.67795825195313},{"word":"Once ","start":111.67795825195313,"end":112.02278588867188},{"word":"you’re ","start":112.02278588867188,"end":112.36761352539062},{"word":"ready ","start":112.36761352539062,"end":112.71244116210937},{"word":"to ","start":112.71244116210937,"end":113.05726879882812},{"word":"provide ","start":113.05726879882812,"end":113.40209619140624},{"word":"the ","start":113.40209619140624,"end":113.746923828125},{"word":"address, ","start":113.746923828125,"end":114.09175146484375},{"word":"just ","start":114.09175146484375,"end":114.4365791015625},{"word":"let ","start":114.35171411132812,"end":114.69654174804687},{"word":"us ","start":114.35171411132812,"end":114.69654174804687},{"word":"know. ","start":114.35171411132812,"end":114.69654174804687},{"word":"A ","start":114.69654174804687,"end":115.041369140625},{"word":"member ","start":115.041369140625,"end":115.38619677734376},{"word":"of ","start":115.38619677734376,"end":115.7310244140625},{"word":"the ","start":115.7310244140625,"end":116.07585205078125},{"word":"Instant ","start":116.07585205078125,"end":116.4206796875},{"word":"Pavers ","start":116.4206796875,"end":116.76550708007812},{"word":"team ","start":116.76550708007812,"end":117.11033471679687},{"word":"will ","start":117.11033471679687,"end":117.45516235351562},{"word":"follow ","start":117.114880859375,"end":117.45970825195313},{"word":"up ","start":117.114880859375,"end":117.45970825195313},{"word":"with ","start":117.114880859375,"end":117.45970825195313},{"word":"you ","start":117.114880859375,"end":117.45970825195313},{"word":"soon. ","start":117.114880859375,"end":117.45970825195313},{"word":"Have ","start":117.45970825195313,"end":117.80453588867188},{"word":"a ","start":117.80453588867188,"end":118.14936352539063},{"word":"great ","start":117.985630859375,"end":118.33045825195312},{"word":"day!","start":117.985630859375,"end":118.33045825195312}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.871137939453125,"end":2.215965576171875},{"word":"This ","start":2.469,"end":2.81382763671875},{"word":"is ","start":2.81382763671875,"end":3.1586552734375},{"word":"Mac ","start":3.1586552734375,"end":3.503482666015625},{"word":"the ","start":3.503482666015625,"end":3.848310302734375},{"word":"Digital ","start":3.848310302734375,"end":4.193137939453125},{"word":"Assistant. ","start":4.193137939453125,"end":4.537965576171875},{"word":"How ","start":5.696583251953125,"end":6.041410888671875},{"word":"may ","start":6.041410888671875,"end":6.386238525390625},{"word":"I ","start":6.386238525390625,"end":6.731066162109375},{"word":"help ","start":6.39667236328125,"end":6.7415},{"word":"you?","start":6.39667236328125,"end":6.7415}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quick estimate on a paver repair. ","words":[{"word":"Hey, ","start":7.646999999999999,"end":8.046999999999999},{"word":"Mac. ","start":8.046999999999999,"end":8.286999999999999},{"word":"I ","start":8.286999999999999,"end":8.447},{"word":"need ","start":8.447,"end":8.607},{"word":"a ","start":8.607,"end":8.767},{"word":"quick ","start":8.767,"end":8.927},{"word":"estimate ","start":8.927,"end":9.407},{"word":"on ","start":9.546999999999999,"end":9.866999999999999},{"word":"a ","start":9.866999999999999,"end":9.947},{"word":"paver ","start":9.947,"end":10.427},{"word":"repair. ","start":10.427,"end":10.907}]},{"role":"user","content":"I can send photos. It's for my driveway. ","words":[{"word":"I ","start":11.597,"end":11.917},{"word":"can ","start":11.917,"end":12.077001},{"word":"send ","start":12.077001,"end":12.477},{"word":"photos. ","start":12.477,"end":13.037001},{"word":"It's ","start":13.037001,"end":13.277},{"word":"for ","start":13.277,"end":13.437},{"word":"my ","start":13.437,"end":13.757},{"word":"driveway. ","start":13.757,"end":14.237000499999999}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":14.647,"end":14.887},{"word":"pavers ","start":14.887,"end":15.367001},{"word":"are ","start":15.367001,"end":15.607},{"word":"sunken ","start":15.607,"end":16.087},{"word":"in. ","start":16.087,"end":16.327}]},{"role":"agent","content":"Thanks for sharing those details. An online estimate sounds like a great fit since you can send photos. After our call, you’ll get a text message with a secure link to upload pictures of your driveway. If you can, please include several clear photos from different angles, and try to show the sunken areas. Including a tape measure or something for size reference in a few shots really helps us provide a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Thanks ","start":17.818,"end":18.16282763671875},{"word":"for ","start":18.16282763671875,"end":18.5076552734375},{"word":"sharing ","start":18.5076552734375,"end":18.852482666015625},{"word":"those ","start":18.852482666015625,"end":19.197310302734376},{"word":"details. ","start":18.994089111328126,"end":19.338916748046874},{"word":"An ","start":19.338916748046874,"end":19.683744140625},{"word":"online ","start":19.683744140625,"end":20.02857177734375},{"word":"estimate ","start":20.02857177734375,"end":20.3733994140625},{"word":"sounds ","start":20.3733994140625,"end":20.71822705078125},{"word":"like ","start":20.71822705078125,"end":21.0630546875},{"word":"a ","start":21.0630546875,"end":21.407882080078124},{"word":"great ","start":21.407882080078124,"end":21.752709716796875},{"word":"fit ","start":21.752709716796875,"end":22.097537353515627},{"word":"since ","start":22.097537353515627,"end":22.442364990234374},{"word":"you ","start":22.442364990234374,"end":22.787192626953125},{"word":"can ","start":22.787192626953125,"end":23.13202001953125},{"word":"send ","start":23.13202001953125,"end":23.47684765625},{"word":"photos. ","start":23.208505859375,"end":23.553333251953124},{"word":"After ","start":23.553333251953124,"end":23.898160888671875},{"word":"our ","start":23.898160888671875,"end":24.242988525390626},{"word":"call, ","start":24.242988525390626,"end":24.587816162109377},{"word":"you’ll ","start":24.587816162109377,"end":24.932643798828124},{"word":"get ","start":24.932643798828124,"end":25.27747119140625},{"word":"a ","start":25.27747119140625,"end":25.622298828125},{"word":"text ","start":25.622298828125,"end":25.96712646484375},{"word":"message ","start":25.96712646484375,"end":26.3119541015625},{"word":"with ","start":26.3119541015625,"end":26.656781494140624},{"word":"a ","start":26.656781494140624,"end":27.001609130859375},{"word":"secure ","start":27.001609130859375,"end":27.346436767578126},{"word":"link ","start":27.346436767578126,"end":27.691264404296874},{"word":"to ","start":27.691264404296874,"end":28.036092041015625},{"word":"upload ","start":28.036092041015625,"end":28.38091943359375},{"word":"pictures ","start":28.38091943359375,"end":28.7257470703125},{"word":"of ","start":28.7257470703125,"end":29.07057470703125},{"word":"your ","start":29.07057470703125,"end":29.41540234375},{"word":"driveway. ","start":29.245714111328127,"end":29.590541748046874},{"word":"If ","start":29.590541748046874,"end":29.935369140625},{"word":"you ","start":29.935369140625,"end":30.28019677734375},{"word":"can, ","start":30.28019677734375,"end":30.6250244140625},{"word":"please ","start":30.6250244140625,"end":30.96985205078125},{"word":"include ","start":30.96985205078125,"end":31.3146796875},{"word":"several ","start":31.3146796875,"end":31.659507080078125},{"word":"clear ","start":31.659507080078125,"end":32.004334716796876},{"word":"photos ","start":32.004334716796876,"end":32.349162353515624},{"word":"from ","start":32.349162353515624,"end":32.69398999023438},{"word":"different ","start":32.69398999023438,"end":33.038817626953126},{"word":"angles, ","start":33.038817626953126,"end":33.38364501953125},{"word":"and ","start":33.38364501953125,"end":33.72847265625},{"word":"try ","start":33.72847265625,"end":34.07330029296875},{"word":"to ","start":34.07330029296875,"end":34.4181279296875},{"word":"show ","start":34.4181279296875,"end":34.76295556640625},{"word":"the ","start":34.76295556640625,"end":35.10778295898437},{"word":"sunken ","start":35.027505859375,"end":35.37233325195312},{"word":"areas.","start":35.027505859375,"end":35.37233325195312},{"word":" Including ","start":35.37233325195312,"end":35.71716088867188},{"word":"a ","start":35.71716088867188,"end":36.061988525390625},{"word":"tape ","start":36.061988525390625,"end":36.40681616210937},{"word":"measure ","start":36.40681616210937,"end":36.75164379882813},{"word":"or ","start":36.75164379882813,"end":37.09647119140625},{"word":"something ","start":37.09647119140625,"end":37.441298828125},{"word":"for ","start":37.441298828125,"end":37.78612646484375},{"word":"size ","start":37.78612646484375,"end":38.1309541015625},{"word":"reference ","start":38.1309541015625,"end":38.47578149414063},{"word":"in ","start":38.47578149414063,"end":38.820609130859374},{"word":"a ","start":38.820609130859374,"end":39.16543676757812},{"word":"few ","start":39.16543676757812,"end":39.510264404296876},{"word":"shots ","start":39.510264404296876,"end":39.855092041015624},{"word":"really ","start":39.855092041015624,"end":40.19991943359375},{"word":"helps ","start":40.19991943359375,"end":40.5447470703125},{"word":"us ","start":40.5447470703125,"end":40.88957470703125},{"word":"provide ","start":40.88957470703125,"end":41.23440234375},{"word":"a ","start":41.23440234375,"end":41.57922998046875},{"word":"more ","start":41.505880859375,"end":41.85070825195312},{"word":"accurate ","start":41.505880859375,"end":41.85070825195312},{"word":"estimate.","start":41.505880859375,"end":41.85070825195312},{"word":"\n\nTo ","start":41.85070825195312,"end":42.19553588867188},{"word":"send ","start":42.19553588867188,"end":42.540363525390624},{"word":"you ","start":42.540363525390624,"end":42.88519116210937},{"word":"the ","start":42.88519116210937,"end":43.23001879882813},{"word":"upload ","start":43.23001879882813,"end":43.57484619140625},{"word":"link, ","start":43.57484619140625,"end":43.919673828125},{"word":"what’s ","start":43.919673828125,"end":44.26450146484375},{"word":"the ","start":44.26450146484375,"end":44.6093291015625},{"word":"best ","start":44.6093291015625,"end":44.954156494140626},{"word":"mobile ","start":44.954156494140626,"end":45.298984130859374},{"word":"number ","start":45.298984130859374,"end":45.64381176757813},{"word":"to ","start":45.499714111328124,"end":45.84454174804687},{"word":"use?","start":45.499714111328124,"end":45.84454174804687}],"metadata":{"response_id":4}},{"role":"user","content":"It's two six seven six two five seven three four two. ","words":[{"word":"It's ","start":46.767002,"end":47.166999999999994},{"word":"two ","start":47.166999999999994,"end":47.567},{"word":"six ","start":47.567,"end":47.887},{"word":"seven ","start":47.887,"end":48.607002},{"word":"six ","start":48.607002,"end":49.007},{"word":"two ","start":49.007,"end":49.407},{"word":"five ","start":49.407,"end":49.647},{"word":"seven ","start":50.047,"end":50.607002},{"word":"three ","start":50.607002,"end":50.847},{"word":"four ","start":50.847,"end":51.327},{"word":"two. ","start":51.327,"end":51.486999999999995}]},{"role":"agent","content":"Thanks for that. Just to confirm, the best number to send the upload link is 267-625-7342, right? \n\nCould I also get your name and the property address where the repair is needed? That way, the team can match your photos to your project.","words":[{"word":"Thanks ","start":54.554,"end":54.89882763671875},{"word":"for ","start":54.89882763671875,"end":55.2436552734375},{"word":"that.","start":55.010255859375,"end":55.355083251953126},{"word":" Just ","start":55.355083251953126,"end":55.69991088867187},{"word":"to ","start":55.69991088867187,"end":56.04473852539063},{"word":"confirm, ","start":56.04473852539063,"end":56.389566162109375},{"word":"the ","start":56.389566162109375,"end":56.73439379882812},{"word":"best ","start":56.73439379882812,"end":57.07922119140625},{"word":"number ","start":57.07922119140625,"end":57.424048828125},{"word":"to ","start":57.424048828125,"end":57.76887646484375},{"word":"send ","start":57.76887646484375,"end":58.1137041015625},{"word":"the ","start":58.1137041015625,"end":58.45853149414062},{"word":"upload ","start":58.45853149414062,"end":58.80335913085938},{"word":"link ","start":58.80335913085938,"end":59.148186767578125},{"word":"is ","start":59.148186767578125,"end":59.49301440429687},{"word":"267-625-7342, ","start":59.49301440429687,"end":59.83784204101563},{"word":"right? ","start":59.83784204101563,"end":60.18266943359375},{"word":"\n\nCould ","start":62.99445825195313,"end":63.339285888671874},{"word":"I ","start":63.339285888671874,"end":63.68411352539062},{"word":"also ","start":63.68411352539062,"end":64.02894116210938},{"word":"get ","start":64.02894116210938,"end":64.37376879882812},{"word":"your ","start":64.37376879882812,"end":64.71859619140625},{"word":"name ","start":64.71859619140625,"end":65.063423828125},{"word":"and ","start":65.063423828125,"end":65.40825146484374},{"word":"the ","start":65.40825146484374,"end":65.7530791015625},{"word":"property ","start":65.7530791015625,"end":66.09790649414063},{"word":"address ","start":66.09790649414063,"end":66.44273413085938},{"word":"where ","start":66.44273413085938,"end":66.78756176757813},{"word":"the ","start":66.78756176757813,"end":67.13238940429687},{"word":"repair ","start":66.94533911132812,"end":67.29016674804687},{"word":"is ","start":66.94533911132812,"end":67.29016674804687},{"word":"needed? ","start":66.94533911132812,"end":67.29016674804687},{"word":"That ","start":67.29016674804687,"end":67.634994140625},{"word":"way, ","start":67.634994140625,"end":67.97982177734374},{"word":"the ","start":67.97982177734374,"end":68.3246494140625},{"word":"team ","start":68.3246494140625,"end":68.66947705078125},{"word":"can ","start":68.66947705078125,"end":69.0143046875},{"word":"match ","start":69.0143046875,"end":69.35913208007813},{"word":"your ","start":69.35913208007813,"end":69.70395971679687},{"word":"photos ","start":69.70395971679687,"end":70.04878735351562},{"word":"to ","start":70.04878735351562,"end":70.39361499023437},{"word":"your ","start":70.39361499023437,"end":70.73844262695313},{"word":"project.","start":70.46317236328125,"end":70.808}],"metadata":{"response_id":5}},{"role":"user","content":"The name's Nathan, and I'll give you the address at a later time. ","words":[{"word":"The ","start":72.257,"end":72.497},{"word":"name's ","start":72.497,"end":72.977},{"word":"Nathan, ","start":72.977,"end":73.777},{"word":"and ","start":73.857,"end":74.097004},{"word":"I'll ","start":74.097004,"end":74.497},{"word":"give ","start":74.497,"end":74.65700000000001},{"word":"you ","start":74.65700000000001,"end":74.897},{"word":"the ","start":74.897,"end":75.137},{"word":"address ","start":75.387005,"end":76.027004},{"word":"at ","start":76.027004,"end":76.26700000000001},{"word":"a ","start":76.26700000000001,"end":76.347004},{"word":"later ","start":76.347004,"end":76.667},{"word":"time. ","start":76.667,"end":76.827}]},{"role":"agent","content":"All right, Nathan. I’ll send the upload link to your phone so you can share the photos when you’re ready. When you have a moment, please upload several clear pictures of the sunken pavers, and if possible, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nWhenever you’re ready to move forward, just let us know the property address so the team can review everything and follow up with you.\n\nIs there anything else I can help you with today?","words":[{"word":"All ","start":77.825,"end":78.16982763671875},{"word":"right, ","start":78.16982763671875,"end":78.5146552734375},{"word":"Nathan. ","start":78.5146552734375,"end":78.85948266601562},{"word":"I’ll ","start":80.06575,"end":80.41057763671876},{"word":"send ","start":80.41057763671876,"end":80.7554052734375},{"word":"the ","start":80.7554052734375,"end":81.10023266601563},{"word":"upload ","start":81.10023266601563,"end":81.44506030273438},{"word":"link ","start":81.44506030273438,"end":81.78988793945312},{"word":"to ","start":81.78988793945312,"end":82.13471557617187},{"word":"your ","start":82.13471557617187,"end":82.47954321289062},{"word":"phone ","start":82.47954321289062,"end":82.82437060546874},{"word":"so ","start":82.82437060546874,"end":83.1691982421875},{"word":"you ","start":83.16908911132812,"end":83.51391674804688},{"word":"can ","start":83.16908911132812,"end":83.51391674804688},{"word":"share ","start":83.16908911132812,"end":83.51391674804688},{"word":"the ","start":83.16908911132812,"end":83.51391674804688},{"word":"photos ","start":83.16908911132812,"end":83.51391674804688},{"word":"when ","start":83.16908911132812,"end":83.51391674804688},{"word":"you’re ","start":83.16908911132812,"end":83.51391674804688},{"word":"ready. ","start":83.16908911132812,"end":83.51391674804688},{"word":"When ","start":83.51391674804688,"end":83.858744140625},{"word":"you ","start":83.858744140625,"end":84.20357177734375},{"word":"have ","start":84.20357177734375,"end":84.5483994140625},{"word":"a ","start":84.5483994140625,"end":84.89322705078125},{"word":"moment, ","start":84.89322705078125,"end":85.2380546875},{"word":"please ","start":85.2380546875,"end":85.58288208007812},{"word":"upload ","start":85.58288208007812,"end":85.92770971679687},{"word":"several ","start":85.92770971679687,"end":86.27253735351563},{"word":"clear ","start":86.27253735351563,"end":86.61736499023438},{"word":"pictures ","start":86.61736499023438,"end":86.96219262695313},{"word":"of ","start":86.96219262695313,"end":87.30702001953125},{"word":"the ","start":87.30702001953125,"end":87.65184765625},{"word":"sunken ","start":87.65184765625,"end":87.99667529296875},{"word":"pavers, ","start":87.99667529296875,"end":88.3415029296875},{"word":"and ","start":88.3415029296875,"end":88.68633056640626},{"word":"if ","start":88.68633056640626,"end":89.03115795898438},{"word":"possible, ","start":89.03115795898438,"end":89.37598559570313},{"word":"include ","start":89.37598559570313,"end":89.72081323242188},{"word":"a ","start":89.72081323242188,"end":90.06564086914062},{"word":"tape ","start":90.06564086914062,"end":90.41046850585937},{"word":"measure ","start":90.15829736328125,"end":90.503125},{"word":"or ","start":90.15829736328125,"end":90.503125},{"word":"something ","start":90.15829736328125,"end":90.503125},{"word":"for ","start":90.15829736328125,"end":90.503125},{"word":"scale ","start":90.15829736328125,"end":90.503125},{"word":"in ","start":90.15829736328125,"end":90.503125},{"word":"a ","start":90.15829736328125,"end":90.503125},{"word":"few ","start":90.15829736328125,"end":90.503125},{"word":"shots.","start":90.15829736328125,"end":90.503125},{"word":" The ","start":90.503125,"end":90.84795263671874},{"word":"more ","start":90.84795263671874,"end":91.1927802734375},{"word":"details ","start":91.1927802734375,"end":91.53760766601563},{"word":"you ","start":91.53760766601563,"end":91.88243530273438},{"word":"provide, ","start":91.88243530273438,"end":92.22726293945313},{"word":"the ","start":92.22726293945313,"end":92.57209057617187},{"word":"more ","start":92.57209057617187,"end":92.91691821289062},{"word":"accurate ","start":92.91691821289062,"end":93.26174560546875},{"word":"your ","start":93.26174560546875,"end":93.6065732421875},{"word":"estimate ","start":93.45554736328126,"end":93.800375},{"word":"will ","start":93.45554736328126,"end":93.800375},{"word":"be.","start":93.45554736328126,"end":93.800375},{"word":"\n\nWhenever ","start":93.800375,"end":94.14520263671875},{"word":"you’re ","start":94.14520263671875,"end":94.4900302734375},{"word":"ready ","start":94.4900302734375,"end":94.83485766601562},{"word":"to ","start":94.83485766601562,"end":95.17968530273437},{"word":"move ","start":95.17968530273437,"end":95.52451293945313},{"word":"forward, ","start":95.52451293945313,"end":95.86934057617188},{"word":"just ","start":95.86934057617188,"end":96.21416821289063},{"word":"let ","start":96.21416821289063,"end":96.55899560546875},{"word":"us ","start":96.55899560546875,"end":96.9038232421875},{"word":"know ","start":96.9038232421875,"end":97.24865087890625},{"word":"the ","start":97.24865087890625,"end":97.593478515625},{"word":"property ","start":97.593478515625,"end":97.93830615234376},{"word":"address ","start":97.93830615234376,"end":98.28313354492188},{"word":"so ","start":98.28313354492188,"end":98.62796118164063},{"word":"the ","start":98.62796118164063,"end":98.97278881835938},{"word":"team ","start":98.97278881835938,"end":99.31761645507812},{"word":"can ","start":99.02833911132812,"end":99.37316674804687},{"word":"review ","start":99.02833911132812,"end":99.37316674804687},{"word":"everything ","start":99.02833911132812,"end":99.37316674804687},{"word":"and ","start":99.02833911132812,"end":99.37316674804687},{"word":"follow ","start":99.02833911132812,"end":99.37316674804687},{"word":"up ","start":99.02833911132812,"end":99.37316674804687},{"word":"with ","start":99.02833911132812,"end":99.37316674804687},{"word":"you.","start":99.02833911132812,"end":99.37316674804687},{"word":"\n\nIs ","start":99.37316674804687,"end":99.717994140625},{"word":"there ","start":99.717994140625,"end":100.06282177734376},{"word":"anything ","start":100.06282177734376,"end":100.4076494140625},{"word":"else ","start":100.4076494140625,"end":100.75247705078125},{"word":"I ","start":100.75247705078125,"end":101.0973046875},{"word":"can ","start":101.0973046875,"end":101.44213208007812},{"word":"help ","start":101.44213208007812,"end":101.78695971679687},{"word":"you ","start":101.64058911132813,"end":101.98541674804687},{"word":"with ","start":101.64058911132813,"end":101.98541674804687},{"word":"today?","start":101.64058911132813,"end":101.98541674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":102.757,"end":103.15700000000001},{"word":"That's ","start":103.15700000000001,"end":103.397},{"word":"all. ","start":103.397,"end":103.557}]},{"role":"agent","content":"Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"Thanks ","start":106.407,"end":106.75182763671874},{"word":"for ","start":106.75182763671874,"end":107.0966552734375},{"word":"calling, ","start":107.0966552734375,"end":107.44148266601563},{"word":"Nathan. ","start":107.29283911132812,"end":107.63766674804687},{"word":"Watch ","start":107.63766674804687,"end":107.982494140625},{"word":"for ","start":107.982494140625,"end":108.32732177734376},{"word":"the ","start":108.32732177734376,"end":108.6721494140625},{"word":"text ","start":108.6721494140625,"end":109.01697705078125},{"word":"message ","start":109.01697705078125,"end":109.3618046875},{"word":"with ","start":109.3618046875,"end":109.70663208007812},{"word":"the ","start":109.70663208007812,"end":110.05145971679687},{"word":"upload ","start":110.05145971679687,"end":110.39628735351563},{"word":"link, ","start":110.39628735351563,"end":110.74111499023438},{"word":"and ","start":110.74111499023438,"end":111.08594262695313},{"word":"feel ","start":111.08594262695313,"end":111.43077001953125},{"word":"free ","start":111.333130859375,"end":111.67795825195313},{"word":"to ","start":111.333130859375,"end":111.67795825195313},{"word":"send ","start":111.333130859375,"end":111.67795825195313},{"word":"your ","start":111.333130859375,"end":111.67795825195313},{"word":"photos ","start":111.333130859375,"end":111.67795825195313},{"word":"whenever ","start":111.333130859375,"end":111.67795825195313},{"word":"it’s ","start":111.333130859375,"end":111.67795825195313},{"word":"convenient. ","start":111.333130859375,"end":111.67795825195313},{"word":"Once ","start":111.67795825195313,"end":112.02278588867188},{"word":"you’re ","start":112.02278588867188,"end":112.36761352539062},{"word":"ready ","start":112.36761352539062,"end":112.71244116210937},{"word":"to ","start":112.71244116210937,"end":113.05726879882812},{"word":"provide ","start":113.05726879882812,"end":113.40209619140624},{"word":"the ","start":113.40209619140624,"end":113.746923828125},{"word":"address, ","start":113.746923828125,"end":114.09175146484375},{"word":"just ","start":114.09175146484375,"end":114.4365791015625},{"word":"let ","start":114.35171411132812,"end":114.69654174804687},{"word":"us ","start":114.35171411132812,"end":114.69654174804687},{"word":"know. ","start":114.35171411132812,"end":114.69654174804687},{"word":"A ","start":114.69654174804687,"end":115.041369140625},{"word":"member ","start":115.041369140625,"end":115.38619677734376},{"word":"of ","start":115.38619677734376,"end":115.7310244140625},{"word":"the ","start":115.7310244140625,"end":116.07585205078125},{"word":"Instant ","start":116.07585205078125,"end":116.4206796875},{"word":"Pavers ","start":116.4206796875,"end":116.76550708007812},{"word":"team ","start":116.76550708007812,"end":117.11033471679687},{"word":"will ","start":117.11033471679687,"end":117.45516235351562},{"word":"follow ","start":117.114880859375,"end":117.45970825195313},{"word":"up ","start":117.114880859375,"end":117.45970825195313},{"word":"with ","start":117.114880859375,"end":117.45970825195313},{"word":"you ","start":117.114880859375,"end":117.45970825195313},{"word":"soon. ","start":117.114880859375,"end":117.45970825195313},{"word":"Have ","start":117.45970825195313,"end":117.80453588867188},{"word":"a ","start":117.80453588867188,"end":118.14936352539063},{"word":"great ","start":117.985630859375,"end":118.33045825195312},{"word":"day!","start":117.985630859375,"end":118.33045825195312}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"351cb9a4153ea746","name":"end_call","arguments":"{\"execution_message\":\"Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\"}","time_sec":118.371,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/85642faf0afda9feeac8b46285ff015228d01b870f34c777b5ab0891d5c4852b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/85642faf0afda9feeac8b46285ff015228d01b870f34c777b5ab0891d5c4852b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/85642faf0afda9feeac8b46285ff015228d01b870f34c777b5ab0891d5c4852b/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1044,"p90":2629.4,"p95":2634.2,"p99":2638.04,"min":2,"max":2639,"num":5,"sum":6993,"values":[2,1044,2639,693,2615]},"e2e":{"p50":2170.5,"p90":3001.9,"p95":3034.45,"p99":3060.49,"min":998,"max":3067,"num":4,"sum":8406,"values":[1491,3067,998,2850]},"tts":{"p50":143,"p90":155.8,"p95":156.4,"p99":156.88,"min":139,"max":157,"num":5,"sum":734,"values":[143,154,139,141,157]},"asr":{"p50":207.5,"p90":264.8,"p95":265.4,"p99":265.88,"min":64,"max":266,"num":4,"sum":745,"values":[262,266,153,64]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.9083373},{"product":"platform_tts","unit_price":0.025,"cost":2.975},{"product":"gpt_4_1","unit_price":0.075,"cost":8.925},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":119,"total_duration_unit_price":0.1916667,"combined_cost":24.3083373},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1380,1393,1393,1431,1553,1635,1722,1762],"average":1533.625,"num_requests":8},"tool_calls":[{"tool_call_id":"351cb9a4153ea746","name":"end_call","type":"end_call","start_time_sec":118.371}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780605340464}

2026-06-04T14:35:43-06:00
{"event":"call_analyzed","call":{"call_id":"call_81af58a221acf39a7ec1e4e1c05","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":2,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQlIIDGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQlIIDGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780605222090,"end_timestamp":1780605340464,"duration_ms":118374,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey, Mac. I need a quick estimate on a paver repair. \nUser: I can send photos. It's for my driveway. \nUser: The pavers are sunken in. \nAgent: Thanks for sharing those details. An online estimate sounds like a great fit since you can send photos. After our call, you’ll get a text message with a secure link to upload pictures of your driveway. If you can, please include several clear photos from different angles, and try to show the sunken areas. Including a tape measure or something for size reference in a few shots really helps us provide a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?\nUser: It's two six seven six two five seven three four two. \nAgent: Thanks for that. Just to confirm, the best number to send the upload link is 267-625-7342, right? \n\nCould I also get your name and the property address where the repair is needed? That way, the team can match your photos to your project.\nUser: The name's Nathan, and I'll give you the address at a later time. \nAgent: All right, Nathan. I’ll send the upload link to your phone so you can share the photos when you’re ready. When you have a moment, please upload several clear pictures of the sunken pavers, and if possible, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nWhenever you’re ready to move forward, just let us know the property address so the team can review everything and follow up with you.\n\nIs there anything else I can help you with today?\nUser: Nope. That's all. \nAgent: Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.871137939453125,"end":2.215965576171875},{"word":"This ","start":2.469,"end":2.81382763671875},{"word":"is ","start":2.81382763671875,"end":3.1586552734375},{"word":"Mac ","start":3.1586552734375,"end":3.503482666015625},{"word":"the ","start":3.503482666015625,"end":3.848310302734375},{"word":"Digital ","start":3.848310302734375,"end":4.193137939453125},{"word":"Assistant. ","start":4.193137939453125,"end":4.537965576171875},{"word":"How ","start":5.696583251953125,"end":6.041410888671875},{"word":"may ","start":6.041410888671875,"end":6.386238525390625},{"word":"I ","start":6.386238525390625,"end":6.731066162109375},{"word":"help ","start":6.39667236328125,"end":6.7415},{"word":"you?","start":6.39667236328125,"end":6.7415}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quick estimate on a paver repair. ","words":[{"word":"Hey, ","start":7.646999999999999,"end":8.046999999999999},{"word":"Mac. ","start":8.046999999999999,"end":8.286999999999999},{"word":"I ","start":8.286999999999999,"end":8.447},{"word":"need ","start":8.447,"end":8.607},{"word":"a ","start":8.607,"end":8.767},{"word":"quick ","start":8.767,"end":8.927},{"word":"estimate ","start":8.927,"end":9.407},{"word":"on ","start":9.546999999999999,"end":9.866999999999999},{"word":"a ","start":9.866999999999999,"end":9.947},{"word":"paver ","start":9.947,"end":10.427},{"word":"repair. ","start":10.427,"end":10.907}]},{"role":"user","content":"I can send photos. It's for my driveway. ","words":[{"word":"I ","start":11.597,"end":11.917},{"word":"can ","start":11.917,"end":12.077001},{"word":"send ","start":12.077001,"end":12.477},{"word":"photos. ","start":12.477,"end":13.037001},{"word":"It's ","start":13.037001,"end":13.277},{"word":"for ","start":13.277,"end":13.437},{"word":"my ","start":13.437,"end":13.757},{"word":"driveway. ","start":13.757,"end":14.237000499999999}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":14.647,"end":14.887},{"word":"pavers ","start":14.887,"end":15.367001},{"word":"are ","start":15.367001,"end":15.607},{"word":"sunken ","start":15.607,"end":16.087},{"word":"in. ","start":16.087,"end":16.327}]},{"role":"agent","content":"Thanks for sharing those details. An online estimate sounds like a great fit since you can send photos. After our call, you’ll get a text message with a secure link to upload pictures of your driveway. If you can, please include several clear photos from different angles, and try to show the sunken areas. Including a tape measure or something for size reference in a few shots really helps us provide a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Thanks ","start":17.818,"end":18.16282763671875},{"word":"for ","start":18.16282763671875,"end":18.5076552734375},{"word":"sharing ","start":18.5076552734375,"end":18.852482666015625},{"word":"those ","start":18.852482666015625,"end":19.197310302734376},{"word":"details. ","start":18.994089111328126,"end":19.338916748046874},{"word":"An ","start":19.338916748046874,"end":19.683744140625},{"word":"online ","start":19.683744140625,"end":20.02857177734375},{"word":"estimate ","start":20.02857177734375,"end":20.3733994140625},{"word":"sounds ","start":20.3733994140625,"end":20.71822705078125},{"word":"like ","start":20.71822705078125,"end":21.0630546875},{"word":"a ","start":21.0630546875,"end":21.407882080078124},{"word":"great ","start":21.407882080078124,"end":21.752709716796875},{"word":"fit ","start":21.752709716796875,"end":22.097537353515627},{"word":"since ","start":22.097537353515627,"end":22.442364990234374},{"word":"you ","start":22.442364990234374,"end":22.787192626953125},{"word":"can ","start":22.787192626953125,"end":23.13202001953125},{"word":"send ","start":23.13202001953125,"end":23.47684765625},{"word":"photos. ","start":23.208505859375,"end":23.553333251953124},{"word":"After ","start":23.553333251953124,"end":23.898160888671875},{"word":"our ","start":23.898160888671875,"end":24.242988525390626},{"word":"call, ","start":24.242988525390626,"end":24.587816162109377},{"word":"you’ll ","start":24.587816162109377,"end":24.932643798828124},{"word":"get ","start":24.932643798828124,"end":25.27747119140625},{"word":"a ","start":25.27747119140625,"end":25.622298828125},{"word":"text ","start":25.622298828125,"end":25.96712646484375},{"word":"message ","start":25.96712646484375,"end":26.3119541015625},{"word":"with ","start":26.3119541015625,"end":26.656781494140624},{"word":"a ","start":26.656781494140624,"end":27.001609130859375},{"word":"secure ","start":27.001609130859375,"end":27.346436767578126},{"word":"link ","start":27.346436767578126,"end":27.691264404296874},{"word":"to ","start":27.691264404296874,"end":28.036092041015625},{"word":"upload ","start":28.036092041015625,"end":28.38091943359375},{"word":"pictures ","start":28.38091943359375,"end":28.7257470703125},{"word":"of ","start":28.7257470703125,"end":29.07057470703125},{"word":"your ","start":29.07057470703125,"end":29.41540234375},{"word":"driveway. ","start":29.245714111328127,"end":29.590541748046874},{"word":"If ","start":29.590541748046874,"end":29.935369140625},{"word":"you ","start":29.935369140625,"end":30.28019677734375},{"word":"can, ","start":30.28019677734375,"end":30.6250244140625},{"word":"please ","start":30.6250244140625,"end":30.96985205078125},{"word":"include ","start":30.96985205078125,"end":31.3146796875},{"word":"several ","start":31.3146796875,"end":31.659507080078125},{"word":"clear ","start":31.659507080078125,"end":32.004334716796876},{"word":"photos ","start":32.004334716796876,"end":32.349162353515624},{"word":"from ","start":32.349162353515624,"end":32.69398999023438},{"word":"different ","start":32.69398999023438,"end":33.038817626953126},{"word":"angles, ","start":33.038817626953126,"end":33.38364501953125},{"word":"and ","start":33.38364501953125,"end":33.72847265625},{"word":"try ","start":33.72847265625,"end":34.07330029296875},{"word":"to ","start":34.07330029296875,"end":34.4181279296875},{"word":"show ","start":34.4181279296875,"end":34.76295556640625},{"word":"the ","start":34.76295556640625,"end":35.10778295898437},{"word":"sunken ","start":35.027505859375,"end":35.37233325195312},{"word":"areas.","start":35.027505859375,"end":35.37233325195312},{"word":" Including ","start":35.37233325195312,"end":35.71716088867188},{"word":"a ","start":35.71716088867188,"end":36.061988525390625},{"word":"tape ","start":36.061988525390625,"end":36.40681616210937},{"word":"measure ","start":36.40681616210937,"end":36.75164379882813},{"word":"or ","start":36.75164379882813,"end":37.09647119140625},{"word":"something ","start":37.09647119140625,"end":37.441298828125},{"word":"for ","start":37.441298828125,"end":37.78612646484375},{"word":"size ","start":37.78612646484375,"end":38.1309541015625},{"word":"reference ","start":38.1309541015625,"end":38.47578149414063},{"word":"in ","start":38.47578149414063,"end":38.820609130859374},{"word":"a ","start":38.820609130859374,"end":39.16543676757812},{"word":"few ","start":39.16543676757812,"end":39.510264404296876},{"word":"shots ","start":39.510264404296876,"end":39.855092041015624},{"word":"really ","start":39.855092041015624,"end":40.19991943359375},{"word":"helps ","start":40.19991943359375,"end":40.5447470703125},{"word":"us ","start":40.5447470703125,"end":40.88957470703125},{"word":"provide ","start":40.88957470703125,"end":41.23440234375},{"word":"a ","start":41.23440234375,"end":41.57922998046875},{"word":"more ","start":41.505880859375,"end":41.85070825195312},{"word":"accurate ","start":41.505880859375,"end":41.85070825195312},{"word":"estimate.","start":41.505880859375,"end":41.85070825195312},{"word":"\n\nTo ","start":41.85070825195312,"end":42.19553588867188},{"word":"send ","start":42.19553588867188,"end":42.540363525390624},{"word":"you ","start":42.540363525390624,"end":42.88519116210937},{"word":"the ","start":42.88519116210937,"end":43.23001879882813},{"word":"upload ","start":43.23001879882813,"end":43.57484619140625},{"word":"link, ","start":43.57484619140625,"end":43.919673828125},{"word":"what’s ","start":43.919673828125,"end":44.26450146484375},{"word":"the ","start":44.26450146484375,"end":44.6093291015625},{"word":"best ","start":44.6093291015625,"end":44.954156494140626},{"word":"mobile ","start":44.954156494140626,"end":45.298984130859374},{"word":"number ","start":45.298984130859374,"end":45.64381176757813},{"word":"to ","start":45.499714111328124,"end":45.84454174804687},{"word":"use?","start":45.499714111328124,"end":45.84454174804687}],"metadata":{"response_id":4}},{"role":"user","content":"It's two six seven six two five seven three four two. ","words":[{"word":"It's ","start":46.767002,"end":47.166999999999994},{"word":"two ","start":47.166999999999994,"end":47.567},{"word":"six ","start":47.567,"end":47.887},{"word":"seven ","start":47.887,"end":48.607002},{"word":"six ","start":48.607002,"end":49.007},{"word":"two ","start":49.007,"end":49.407},{"word":"five ","start":49.407,"end":49.647},{"word":"seven ","start":50.047,"end":50.607002},{"word":"three ","start":50.607002,"end":50.847},{"word":"four ","start":50.847,"end":51.327},{"word":"two. ","start":51.327,"end":51.486999999999995}]},{"role":"agent","content":"Thanks for that. Just to confirm, the best number to send the upload link is 267-625-7342, right? \n\nCould I also get your name and the property address where the repair is needed? That way, the team can match your photos to your project.","words":[{"word":"Thanks ","start":54.554,"end":54.89882763671875},{"word":"for ","start":54.89882763671875,"end":55.2436552734375},{"word":"that.","start":55.010255859375,"end":55.355083251953126},{"word":" Just ","start":55.355083251953126,"end":55.69991088867187},{"word":"to ","start":55.69991088867187,"end":56.04473852539063},{"word":"confirm, ","start":56.04473852539063,"end":56.389566162109375},{"word":"the ","start":56.389566162109375,"end":56.73439379882812},{"word":"best ","start":56.73439379882812,"end":57.07922119140625},{"word":"number ","start":57.07922119140625,"end":57.424048828125},{"word":"to ","start":57.424048828125,"end":57.76887646484375},{"word":"send ","start":57.76887646484375,"end":58.1137041015625},{"word":"the ","start":58.1137041015625,"end":58.45853149414062},{"word":"upload ","start":58.45853149414062,"end":58.80335913085938},{"word":"link ","start":58.80335913085938,"end":59.148186767578125},{"word":"is ","start":59.148186767578125,"end":59.49301440429687},{"word":"267-625-7342, ","start":59.49301440429687,"end":59.83784204101563},{"word":"right? ","start":59.83784204101563,"end":60.18266943359375},{"word":"\n\nCould ","start":62.99445825195313,"end":63.339285888671874},{"word":"I ","start":63.339285888671874,"end":63.68411352539062},{"word":"also ","start":63.68411352539062,"end":64.02894116210938},{"word":"get ","start":64.02894116210938,"end":64.37376879882812},{"word":"your ","start":64.37376879882812,"end":64.71859619140625},{"word":"name ","start":64.71859619140625,"end":65.063423828125},{"word":"and ","start":65.063423828125,"end":65.40825146484374},{"word":"the ","start":65.40825146484374,"end":65.7530791015625},{"word":"property ","start":65.7530791015625,"end":66.09790649414063},{"word":"address ","start":66.09790649414063,"end":66.44273413085938},{"word":"where ","start":66.44273413085938,"end":66.78756176757813},{"word":"the ","start":66.78756176757813,"end":67.13238940429687},{"word":"repair ","start":66.94533911132812,"end":67.29016674804687},{"word":"is ","start":66.94533911132812,"end":67.29016674804687},{"word":"needed? ","start":66.94533911132812,"end":67.29016674804687},{"word":"That ","start":67.29016674804687,"end":67.634994140625},{"word":"way, ","start":67.634994140625,"end":67.97982177734374},{"word":"the ","start":67.97982177734374,"end":68.3246494140625},{"word":"team ","start":68.3246494140625,"end":68.66947705078125},{"word":"can ","start":68.66947705078125,"end":69.0143046875},{"word":"match ","start":69.0143046875,"end":69.35913208007813},{"word":"your ","start":69.35913208007813,"end":69.70395971679687},{"word":"photos ","start":69.70395971679687,"end":70.04878735351562},{"word":"to ","start":70.04878735351562,"end":70.39361499023437},{"word":"your ","start":70.39361499023437,"end":70.73844262695313},{"word":"project.","start":70.46317236328125,"end":70.808}],"metadata":{"response_id":5}},{"role":"user","content":"The name's Nathan, and I'll give you the address at a later time. ","words":[{"word":"The ","start":72.257,"end":72.497},{"word":"name's ","start":72.497,"end":72.977},{"word":"Nathan, ","start":72.977,"end":73.777},{"word":"and ","start":73.857,"end":74.097004},{"word":"I'll ","start":74.097004,"end":74.497},{"word":"give ","start":74.497,"end":74.65700000000001},{"word":"you ","start":74.65700000000001,"end":74.897},{"word":"the ","start":74.897,"end":75.137},{"word":"address ","start":75.387005,"end":76.027004},{"word":"at ","start":76.027004,"end":76.26700000000001},{"word":"a ","start":76.26700000000001,"end":76.347004},{"word":"later ","start":76.347004,"end":76.667},{"word":"time. ","start":76.667,"end":76.827}]},{"role":"agent","content":"All right, Nathan. I’ll send the upload link to your phone so you can share the photos when you’re ready. When you have a moment, please upload several clear pictures of the sunken pavers, and if possible, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nWhenever you’re ready to move forward, just let us know the property address so the team can review everything and follow up with you.\n\nIs there anything else I can help you with today?","words":[{"word":"All ","start":77.825,"end":78.16982763671875},{"word":"right, ","start":78.16982763671875,"end":78.5146552734375},{"word":"Nathan. ","start":78.5146552734375,"end":78.85948266601562},{"word":"I’ll ","start":80.06575,"end":80.41057763671876},{"word":"send ","start":80.41057763671876,"end":80.7554052734375},{"word":"the ","start":80.7554052734375,"end":81.10023266601563},{"word":"upload ","start":81.10023266601563,"end":81.44506030273438},{"word":"link ","start":81.44506030273438,"end":81.78988793945312},{"word":"to ","start":81.78988793945312,"end":82.13471557617187},{"word":"your ","start":82.13471557617187,"end":82.47954321289062},{"word":"phone ","start":82.47954321289062,"end":82.82437060546874},{"word":"so ","start":82.82437060546874,"end":83.1691982421875},{"word":"you ","start":83.16908911132812,"end":83.51391674804688},{"word":"can ","start":83.16908911132812,"end":83.51391674804688},{"word":"share ","start":83.16908911132812,"end":83.51391674804688},{"word":"the ","start":83.16908911132812,"end":83.51391674804688},{"word":"photos ","start":83.16908911132812,"end":83.51391674804688},{"word":"when ","start":83.16908911132812,"end":83.51391674804688},{"word":"you’re ","start":83.16908911132812,"end":83.51391674804688},{"word":"ready. ","start":83.16908911132812,"end":83.51391674804688},{"word":"When ","start":83.51391674804688,"end":83.858744140625},{"word":"you ","start":83.858744140625,"end":84.20357177734375},{"word":"have ","start":84.20357177734375,"end":84.5483994140625},{"word":"a ","start":84.5483994140625,"end":84.89322705078125},{"word":"moment, ","start":84.89322705078125,"end":85.2380546875},{"word":"please ","start":85.2380546875,"end":85.58288208007812},{"word":"upload ","start":85.58288208007812,"end":85.92770971679687},{"word":"several ","start":85.92770971679687,"end":86.27253735351563},{"word":"clear ","start":86.27253735351563,"end":86.61736499023438},{"word":"pictures ","start":86.61736499023438,"end":86.96219262695313},{"word":"of ","start":86.96219262695313,"end":87.30702001953125},{"word":"the ","start":87.30702001953125,"end":87.65184765625},{"word":"sunken ","start":87.65184765625,"end":87.99667529296875},{"word":"pavers, ","start":87.99667529296875,"end":88.3415029296875},{"word":"and ","start":88.3415029296875,"end":88.68633056640626},{"word":"if ","start":88.68633056640626,"end":89.03115795898438},{"word":"possible, ","start":89.03115795898438,"end":89.37598559570313},{"word":"include ","start":89.37598559570313,"end":89.72081323242188},{"word":"a ","start":89.72081323242188,"end":90.06564086914062},{"word":"tape ","start":90.06564086914062,"end":90.41046850585937},{"word":"measure ","start":90.15829736328125,"end":90.503125},{"word":"or ","start":90.15829736328125,"end":90.503125},{"word":"something ","start":90.15829736328125,"end":90.503125},{"word":"for ","start":90.15829736328125,"end":90.503125},{"word":"scale ","start":90.15829736328125,"end":90.503125},{"word":"in ","start":90.15829736328125,"end":90.503125},{"word":"a ","start":90.15829736328125,"end":90.503125},{"word":"few ","start":90.15829736328125,"end":90.503125},{"word":"shots.","start":90.15829736328125,"end":90.503125},{"word":" The ","start":90.503125,"end":90.84795263671874},{"word":"more ","start":90.84795263671874,"end":91.1927802734375},{"word":"details ","start":91.1927802734375,"end":91.53760766601563},{"word":"you ","start":91.53760766601563,"end":91.88243530273438},{"word":"provide, ","start":91.88243530273438,"end":92.22726293945313},{"word":"the ","start":92.22726293945313,"end":92.57209057617187},{"word":"more ","start":92.57209057617187,"end":92.91691821289062},{"word":"accurate ","start":92.91691821289062,"end":93.26174560546875},{"word":"your ","start":93.26174560546875,"end":93.6065732421875},{"word":"estimate ","start":93.45554736328126,"end":93.800375},{"word":"will ","start":93.45554736328126,"end":93.800375},{"word":"be.","start":93.45554736328126,"end":93.800375},{"word":"\n\nWhenever ","start":93.800375,"end":94.14520263671875},{"word":"you’re ","start":94.14520263671875,"end":94.4900302734375},{"word":"ready ","start":94.4900302734375,"end":94.83485766601562},{"word":"to ","start":94.83485766601562,"end":95.17968530273437},{"word":"move ","start":95.17968530273437,"end":95.52451293945313},{"word":"forward, ","start":95.52451293945313,"end":95.86934057617188},{"word":"just ","start":95.86934057617188,"end":96.21416821289063},{"word":"let ","start":96.21416821289063,"end":96.55899560546875},{"word":"us ","start":96.55899560546875,"end":96.9038232421875},{"word":"know ","start":96.9038232421875,"end":97.24865087890625},{"word":"the ","start":97.24865087890625,"end":97.593478515625},{"word":"property ","start":97.593478515625,"end":97.93830615234376},{"word":"address ","start":97.93830615234376,"end":98.28313354492188},{"word":"so ","start":98.28313354492188,"end":98.62796118164063},{"word":"the ","start":98.62796118164063,"end":98.97278881835938},{"word":"team ","start":98.97278881835938,"end":99.31761645507812},{"word":"can ","start":99.02833911132812,"end":99.37316674804687},{"word":"review ","start":99.02833911132812,"end":99.37316674804687},{"word":"everything ","start":99.02833911132812,"end":99.37316674804687},{"word":"and ","start":99.02833911132812,"end":99.37316674804687},{"word":"follow ","start":99.02833911132812,"end":99.37316674804687},{"word":"up ","start":99.02833911132812,"end":99.37316674804687},{"word":"with ","start":99.02833911132812,"end":99.37316674804687},{"word":"you.","start":99.02833911132812,"end":99.37316674804687},{"word":"\n\nIs ","start":99.37316674804687,"end":99.717994140625},{"word":"there ","start":99.717994140625,"end":100.06282177734376},{"word":"anything ","start":100.06282177734376,"end":100.4076494140625},{"word":"else ","start":100.4076494140625,"end":100.75247705078125},{"word":"I ","start":100.75247705078125,"end":101.0973046875},{"word":"can ","start":101.0973046875,"end":101.44213208007812},{"word":"help ","start":101.44213208007812,"end":101.78695971679687},{"word":"you ","start":101.64058911132813,"end":101.98541674804687},{"word":"with ","start":101.64058911132813,"end":101.98541674804687},{"word":"today?","start":101.64058911132813,"end":101.98541674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":102.757,"end":103.15700000000001},{"word":"That's ","start":103.15700000000001,"end":103.397},{"word":"all. ","start":103.397,"end":103.557}]},{"role":"agent","content":"Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"Thanks ","start":106.407,"end":106.75182763671874},{"word":"for ","start":106.75182763671874,"end":107.0966552734375},{"word":"calling, ","start":107.0966552734375,"end":107.44148266601563},{"word":"Nathan. ","start":107.29283911132812,"end":107.63766674804687},{"word":"Watch ","start":107.63766674804687,"end":107.982494140625},{"word":"for ","start":107.982494140625,"end":108.32732177734376},{"word":"the ","start":108.32732177734376,"end":108.6721494140625},{"word":"text ","start":108.6721494140625,"end":109.01697705078125},{"word":"message ","start":109.01697705078125,"end":109.3618046875},{"word":"with ","start":109.3618046875,"end":109.70663208007812},{"word":"the ","start":109.70663208007812,"end":110.05145971679687},{"word":"upload ","start":110.05145971679687,"end":110.39628735351563},{"word":"link, ","start":110.39628735351563,"end":110.74111499023438},{"word":"and ","start":110.74111499023438,"end":111.08594262695313},{"word":"feel ","start":111.08594262695313,"end":111.43077001953125},{"word":"free ","start":111.333130859375,"end":111.67795825195313},{"word":"to ","start":111.333130859375,"end":111.67795825195313},{"word":"send ","start":111.333130859375,"end":111.67795825195313},{"word":"your ","start":111.333130859375,"end":111.67795825195313},{"word":"photos ","start":111.333130859375,"end":111.67795825195313},{"word":"whenever ","start":111.333130859375,"end":111.67795825195313},{"word":"it’s ","start":111.333130859375,"end":111.67795825195313},{"word":"convenient. ","start":111.333130859375,"end":111.67795825195313},{"word":"Once ","start":111.67795825195313,"end":112.02278588867188},{"word":"you’re ","start":112.02278588867188,"end":112.36761352539062},{"word":"ready ","start":112.36761352539062,"end":112.71244116210937},{"word":"to ","start":112.71244116210937,"end":113.05726879882812},{"word":"provide ","start":113.05726879882812,"end":113.40209619140624},{"word":"the ","start":113.40209619140624,"end":113.746923828125},{"word":"address, ","start":113.746923828125,"end":114.09175146484375},{"word":"just ","start":114.09175146484375,"end":114.4365791015625},{"word":"let ","start":114.35171411132812,"end":114.69654174804687},{"word":"us ","start":114.35171411132812,"end":114.69654174804687},{"word":"know. ","start":114.35171411132812,"end":114.69654174804687},{"word":"A ","start":114.69654174804687,"end":115.041369140625},{"word":"member ","start":115.041369140625,"end":115.38619677734376},{"word":"of ","start":115.38619677734376,"end":115.7310244140625},{"word":"the ","start":115.7310244140625,"end":116.07585205078125},{"word":"Instant ","start":116.07585205078125,"end":116.4206796875},{"word":"Pavers ","start":116.4206796875,"end":116.76550708007812},{"word":"team ","start":116.76550708007812,"end":117.11033471679687},{"word":"will ","start":117.11033471679687,"end":117.45516235351562},{"word":"follow ","start":117.114880859375,"end":117.45970825195313},{"word":"up ","start":117.114880859375,"end":117.45970825195313},{"word":"with ","start":117.114880859375,"end":117.45970825195313},{"word":"you ","start":117.114880859375,"end":117.45970825195313},{"word":"soon. ","start":117.114880859375,"end":117.45970825195313},{"word":"Have ","start":117.45970825195313,"end":117.80453588867188},{"word":"a ","start":117.80453588867188,"end":118.14936352539063},{"word":"great ","start":117.985630859375,"end":118.33045825195312},{"word":"day!","start":117.985630859375,"end":118.33045825195312}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.871137939453125,"end":2.215965576171875},{"word":"This ","start":2.469,"end":2.81382763671875},{"word":"is ","start":2.81382763671875,"end":3.1586552734375},{"word":"Mac ","start":3.1586552734375,"end":3.503482666015625},{"word":"the ","start":3.503482666015625,"end":3.848310302734375},{"word":"Digital ","start":3.848310302734375,"end":4.193137939453125},{"word":"Assistant. ","start":4.193137939453125,"end":4.537965576171875},{"word":"How ","start":5.696583251953125,"end":6.041410888671875},{"word":"may ","start":6.041410888671875,"end":6.386238525390625},{"word":"I ","start":6.386238525390625,"end":6.731066162109375},{"word":"help ","start":6.39667236328125,"end":6.7415},{"word":"you?","start":6.39667236328125,"end":6.7415}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. I need a quick estimate on a paver repair. ","words":[{"word":"Hey, ","start":7.646999999999999,"end":8.046999999999999},{"word":"Mac. ","start":8.046999999999999,"end":8.286999999999999},{"word":"I ","start":8.286999999999999,"end":8.447},{"word":"need ","start":8.447,"end":8.607},{"word":"a ","start":8.607,"end":8.767},{"word":"quick ","start":8.767,"end":8.927},{"word":"estimate ","start":8.927,"end":9.407},{"word":"on ","start":9.546999999999999,"end":9.866999999999999},{"word":"a ","start":9.866999999999999,"end":9.947},{"word":"paver ","start":9.947,"end":10.427},{"word":"repair. ","start":10.427,"end":10.907}]},{"role":"user","content":"I can send photos. It's for my driveway. ","words":[{"word":"I ","start":11.597,"end":11.917},{"word":"can ","start":11.917,"end":12.077001},{"word":"send ","start":12.077001,"end":12.477},{"word":"photos. ","start":12.477,"end":13.037001},{"word":"It's ","start":13.037001,"end":13.277},{"word":"for ","start":13.277,"end":13.437},{"word":"my ","start":13.437,"end":13.757},{"word":"driveway. ","start":13.757,"end":14.237000499999999}]},{"role":"user","content":"The pavers are sunken in. ","words":[{"word":"The ","start":14.647,"end":14.887},{"word":"pavers ","start":14.887,"end":15.367001},{"word":"are ","start":15.367001,"end":15.607},{"word":"sunken ","start":15.607,"end":16.087},{"word":"in. ","start":16.087,"end":16.327}]},{"role":"agent","content":"Thanks for sharing those details. An online estimate sounds like a great fit since you can send photos. After our call, you’ll get a text message with a secure link to upload pictures of your driveway. If you can, please include several clear photos from different angles, and try to show the sunken areas. Including a tape measure or something for size reference in a few shots really helps us provide a more accurate estimate.\n\nTo send you the upload link, what’s the best mobile number to use?","words":[{"word":"Thanks ","start":17.818,"end":18.16282763671875},{"word":"for ","start":18.16282763671875,"end":18.5076552734375},{"word":"sharing ","start":18.5076552734375,"end":18.852482666015625},{"word":"those ","start":18.852482666015625,"end":19.197310302734376},{"word":"details. ","start":18.994089111328126,"end":19.338916748046874},{"word":"An ","start":19.338916748046874,"end":19.683744140625},{"word":"online ","start":19.683744140625,"end":20.02857177734375},{"word":"estimate ","start":20.02857177734375,"end":20.3733994140625},{"word":"sounds ","start":20.3733994140625,"end":20.71822705078125},{"word":"like ","start":20.71822705078125,"end":21.0630546875},{"word":"a ","start":21.0630546875,"end":21.407882080078124},{"word":"great ","start":21.407882080078124,"end":21.752709716796875},{"word":"fit ","start":21.752709716796875,"end":22.097537353515627},{"word":"since ","start":22.097537353515627,"end":22.442364990234374},{"word":"you ","start":22.442364990234374,"end":22.787192626953125},{"word":"can ","start":22.787192626953125,"end":23.13202001953125},{"word":"send ","start":23.13202001953125,"end":23.47684765625},{"word":"photos. ","start":23.208505859375,"end":23.553333251953124},{"word":"After ","start":23.553333251953124,"end":23.898160888671875},{"word":"our ","start":23.898160888671875,"end":24.242988525390626},{"word":"call, ","start":24.242988525390626,"end":24.587816162109377},{"word":"you’ll ","start":24.587816162109377,"end":24.932643798828124},{"word":"get ","start":24.932643798828124,"end":25.27747119140625},{"word":"a ","start":25.27747119140625,"end":25.622298828125},{"word":"text ","start":25.622298828125,"end":25.96712646484375},{"word":"message ","start":25.96712646484375,"end":26.3119541015625},{"word":"with ","start":26.3119541015625,"end":26.656781494140624},{"word":"a ","start":26.656781494140624,"end":27.001609130859375},{"word":"secure ","start":27.001609130859375,"end":27.346436767578126},{"word":"link ","start":27.346436767578126,"end":27.691264404296874},{"word":"to ","start":27.691264404296874,"end":28.036092041015625},{"word":"upload ","start":28.036092041015625,"end":28.38091943359375},{"word":"pictures ","start":28.38091943359375,"end":28.7257470703125},{"word":"of ","start":28.7257470703125,"end":29.07057470703125},{"word":"your ","start":29.07057470703125,"end":29.41540234375},{"word":"driveway. ","start":29.245714111328127,"end":29.590541748046874},{"word":"If ","start":29.590541748046874,"end":29.935369140625},{"word":"you ","start":29.935369140625,"end":30.28019677734375},{"word":"can, ","start":30.28019677734375,"end":30.6250244140625},{"word":"please ","start":30.6250244140625,"end":30.96985205078125},{"word":"include ","start":30.96985205078125,"end":31.3146796875},{"word":"several ","start":31.3146796875,"end":31.659507080078125},{"word":"clear ","start":31.659507080078125,"end":32.004334716796876},{"word":"photos ","start":32.004334716796876,"end":32.349162353515624},{"word":"from ","start":32.349162353515624,"end":32.69398999023438},{"word":"different ","start":32.69398999023438,"end":33.038817626953126},{"word":"angles, ","start":33.038817626953126,"end":33.38364501953125},{"word":"and ","start":33.38364501953125,"end":33.72847265625},{"word":"try ","start":33.72847265625,"end":34.07330029296875},{"word":"to ","start":34.07330029296875,"end":34.4181279296875},{"word":"show ","start":34.4181279296875,"end":34.76295556640625},{"word":"the ","start":34.76295556640625,"end":35.10778295898437},{"word":"sunken ","start":35.027505859375,"end":35.37233325195312},{"word":"areas.","start":35.027505859375,"end":35.37233325195312},{"word":" Including ","start":35.37233325195312,"end":35.71716088867188},{"word":"a ","start":35.71716088867188,"end":36.061988525390625},{"word":"tape ","start":36.061988525390625,"end":36.40681616210937},{"word":"measure ","start":36.40681616210937,"end":36.75164379882813},{"word":"or ","start":36.75164379882813,"end":37.09647119140625},{"word":"something ","start":37.09647119140625,"end":37.441298828125},{"word":"for ","start":37.441298828125,"end":37.78612646484375},{"word":"size ","start":37.78612646484375,"end":38.1309541015625},{"word":"reference ","start":38.1309541015625,"end":38.47578149414063},{"word":"in ","start":38.47578149414063,"end":38.820609130859374},{"word":"a ","start":38.820609130859374,"end":39.16543676757812},{"word":"few ","start":39.16543676757812,"end":39.510264404296876},{"word":"shots ","start":39.510264404296876,"end":39.855092041015624},{"word":"really ","start":39.855092041015624,"end":40.19991943359375},{"word":"helps ","start":40.19991943359375,"end":40.5447470703125},{"word":"us ","start":40.5447470703125,"end":40.88957470703125},{"word":"provide ","start":40.88957470703125,"end":41.23440234375},{"word":"a ","start":41.23440234375,"end":41.57922998046875},{"word":"more ","start":41.505880859375,"end":41.85070825195312},{"word":"accurate ","start":41.505880859375,"end":41.85070825195312},{"word":"estimate.","start":41.505880859375,"end":41.85070825195312},{"word":"\n\nTo ","start":41.85070825195312,"end":42.19553588867188},{"word":"send ","start":42.19553588867188,"end":42.540363525390624},{"word":"you ","start":42.540363525390624,"end":42.88519116210937},{"word":"the ","start":42.88519116210937,"end":43.23001879882813},{"word":"upload ","start":43.23001879882813,"end":43.57484619140625},{"word":"link, ","start":43.57484619140625,"end":43.919673828125},{"word":"what’s ","start":43.919673828125,"end":44.26450146484375},{"word":"the ","start":44.26450146484375,"end":44.6093291015625},{"word":"best ","start":44.6093291015625,"end":44.954156494140626},{"word":"mobile ","start":44.954156494140626,"end":45.298984130859374},{"word":"number ","start":45.298984130859374,"end":45.64381176757813},{"word":"to ","start":45.499714111328124,"end":45.84454174804687},{"word":"use?","start":45.499714111328124,"end":45.84454174804687}],"metadata":{"response_id":4}},{"role":"user","content":"It's two six seven six two five seven three four two. ","words":[{"word":"It's ","start":46.767002,"end":47.166999999999994},{"word":"two ","start":47.166999999999994,"end":47.567},{"word":"six ","start":47.567,"end":47.887},{"word":"seven ","start":47.887,"end":48.607002},{"word":"six ","start":48.607002,"end":49.007},{"word":"two ","start":49.007,"end":49.407},{"word":"five ","start":49.407,"end":49.647},{"word":"seven ","start":50.047,"end":50.607002},{"word":"three ","start":50.607002,"end":50.847},{"word":"four ","start":50.847,"end":51.327},{"word":"two. ","start":51.327,"end":51.486999999999995}]},{"role":"agent","content":"Thanks for that. Just to confirm, the best number to send the upload link is 267-625-7342, right? \n\nCould I also get your name and the property address where the repair is needed? That way, the team can match your photos to your project.","words":[{"word":"Thanks ","start":54.554,"end":54.89882763671875},{"word":"for ","start":54.89882763671875,"end":55.2436552734375},{"word":"that.","start":55.010255859375,"end":55.355083251953126},{"word":" Just ","start":55.355083251953126,"end":55.69991088867187},{"word":"to ","start":55.69991088867187,"end":56.04473852539063},{"word":"confirm, ","start":56.04473852539063,"end":56.389566162109375},{"word":"the ","start":56.389566162109375,"end":56.73439379882812},{"word":"best ","start":56.73439379882812,"end":57.07922119140625},{"word":"number ","start":57.07922119140625,"end":57.424048828125},{"word":"to ","start":57.424048828125,"end":57.76887646484375},{"word":"send ","start":57.76887646484375,"end":58.1137041015625},{"word":"the ","start":58.1137041015625,"end":58.45853149414062},{"word":"upload ","start":58.45853149414062,"end":58.80335913085938},{"word":"link ","start":58.80335913085938,"end":59.148186767578125},{"word":"is ","start":59.148186767578125,"end":59.49301440429687},{"word":"267-625-7342, ","start":59.49301440429687,"end":59.83784204101563},{"word":"right? ","start":59.83784204101563,"end":60.18266943359375},{"word":"\n\nCould ","start":62.99445825195313,"end":63.339285888671874},{"word":"I ","start":63.339285888671874,"end":63.68411352539062},{"word":"also ","start":63.68411352539062,"end":64.02894116210938},{"word":"get ","start":64.02894116210938,"end":64.37376879882812},{"word":"your ","start":64.37376879882812,"end":64.71859619140625},{"word":"name ","start":64.71859619140625,"end":65.063423828125},{"word":"and ","start":65.063423828125,"end":65.40825146484374},{"word":"the ","start":65.40825146484374,"end":65.7530791015625},{"word":"property ","start":65.7530791015625,"end":66.09790649414063},{"word":"address ","start":66.09790649414063,"end":66.44273413085938},{"word":"where ","start":66.44273413085938,"end":66.78756176757813},{"word":"the ","start":66.78756176757813,"end":67.13238940429687},{"word":"repair ","start":66.94533911132812,"end":67.29016674804687},{"word":"is ","start":66.94533911132812,"end":67.29016674804687},{"word":"needed? ","start":66.94533911132812,"end":67.29016674804687},{"word":"That ","start":67.29016674804687,"end":67.634994140625},{"word":"way, ","start":67.634994140625,"end":67.97982177734374},{"word":"the ","start":67.97982177734374,"end":68.3246494140625},{"word":"team ","start":68.3246494140625,"end":68.66947705078125},{"word":"can ","start":68.66947705078125,"end":69.0143046875},{"word":"match ","start":69.0143046875,"end":69.35913208007813},{"word":"your ","start":69.35913208007813,"end":69.70395971679687},{"word":"photos ","start":69.70395971679687,"end":70.04878735351562},{"word":"to ","start":70.04878735351562,"end":70.39361499023437},{"word":"your ","start":70.39361499023437,"end":70.73844262695313},{"word":"project.","start":70.46317236328125,"end":70.808}],"metadata":{"response_id":5}},{"role":"user","content":"The name's Nathan, and I'll give you the address at a later time. ","words":[{"word":"The ","start":72.257,"end":72.497},{"word":"name's ","start":72.497,"end":72.977},{"word":"Nathan, ","start":72.977,"end":73.777},{"word":"and ","start":73.857,"end":74.097004},{"word":"I'll ","start":74.097004,"end":74.497},{"word":"give ","start":74.497,"end":74.65700000000001},{"word":"you ","start":74.65700000000001,"end":74.897},{"word":"the ","start":74.897,"end":75.137},{"word":"address ","start":75.387005,"end":76.027004},{"word":"at ","start":76.027004,"end":76.26700000000001},{"word":"a ","start":76.26700000000001,"end":76.347004},{"word":"later ","start":76.347004,"end":76.667},{"word":"time. ","start":76.667,"end":76.827}]},{"role":"agent","content":"All right, Nathan. I’ll send the upload link to your phone so you can share the photos when you’re ready. When you have a moment, please upload several clear pictures of the sunken pavers, and if possible, include a tape measure or something for scale in a few shots. The more details you provide, the more accurate your estimate will be.\n\nWhenever you’re ready to move forward, just let us know the property address so the team can review everything and follow up with you.\n\nIs there anything else I can help you with today?","words":[{"word":"All ","start":77.825,"end":78.16982763671875},{"word":"right, ","start":78.16982763671875,"end":78.5146552734375},{"word":"Nathan. ","start":78.5146552734375,"end":78.85948266601562},{"word":"I’ll ","start":80.06575,"end":80.41057763671876},{"word":"send ","start":80.41057763671876,"end":80.7554052734375},{"word":"the ","start":80.7554052734375,"end":81.10023266601563},{"word":"upload ","start":81.10023266601563,"end":81.44506030273438},{"word":"link ","start":81.44506030273438,"end":81.78988793945312},{"word":"to ","start":81.78988793945312,"end":82.13471557617187},{"word":"your ","start":82.13471557617187,"end":82.47954321289062},{"word":"phone ","start":82.47954321289062,"end":82.82437060546874},{"word":"so ","start":82.82437060546874,"end":83.1691982421875},{"word":"you ","start":83.16908911132812,"end":83.51391674804688},{"word":"can ","start":83.16908911132812,"end":83.51391674804688},{"word":"share ","start":83.16908911132812,"end":83.51391674804688},{"word":"the ","start":83.16908911132812,"end":83.51391674804688},{"word":"photos ","start":83.16908911132812,"end":83.51391674804688},{"word":"when ","start":83.16908911132812,"end":83.51391674804688},{"word":"you’re ","start":83.16908911132812,"end":83.51391674804688},{"word":"ready. ","start":83.16908911132812,"end":83.51391674804688},{"word":"When ","start":83.51391674804688,"end":83.858744140625},{"word":"you ","start":83.858744140625,"end":84.20357177734375},{"word":"have ","start":84.20357177734375,"end":84.5483994140625},{"word":"a ","start":84.5483994140625,"end":84.89322705078125},{"word":"moment, ","start":84.89322705078125,"end":85.2380546875},{"word":"please ","start":85.2380546875,"end":85.58288208007812},{"word":"upload ","start":85.58288208007812,"end":85.92770971679687},{"word":"several ","start":85.92770971679687,"end":86.27253735351563},{"word":"clear ","start":86.27253735351563,"end":86.61736499023438},{"word":"pictures ","start":86.61736499023438,"end":86.96219262695313},{"word":"of ","start":86.96219262695313,"end":87.30702001953125},{"word":"the ","start":87.30702001953125,"end":87.65184765625},{"word":"sunken ","start":87.65184765625,"end":87.99667529296875},{"word":"pavers, ","start":87.99667529296875,"end":88.3415029296875},{"word":"and ","start":88.3415029296875,"end":88.68633056640626},{"word":"if ","start":88.68633056640626,"end":89.03115795898438},{"word":"possible, ","start":89.03115795898438,"end":89.37598559570313},{"word":"include ","start":89.37598559570313,"end":89.72081323242188},{"word":"a ","start":89.72081323242188,"end":90.06564086914062},{"word":"tape ","start":90.06564086914062,"end":90.41046850585937},{"word":"measure ","start":90.15829736328125,"end":90.503125},{"word":"or ","start":90.15829736328125,"end":90.503125},{"word":"something ","start":90.15829736328125,"end":90.503125},{"word":"for ","start":90.15829736328125,"end":90.503125},{"word":"scale ","start":90.15829736328125,"end":90.503125},{"word":"in ","start":90.15829736328125,"end":90.503125},{"word":"a ","start":90.15829736328125,"end":90.503125},{"word":"few ","start":90.15829736328125,"end":90.503125},{"word":"shots.","start":90.15829736328125,"end":90.503125},{"word":" The ","start":90.503125,"end":90.84795263671874},{"word":"more ","start":90.84795263671874,"end":91.1927802734375},{"word":"details ","start":91.1927802734375,"end":91.53760766601563},{"word":"you ","start":91.53760766601563,"end":91.88243530273438},{"word":"provide, ","start":91.88243530273438,"end":92.22726293945313},{"word":"the ","start":92.22726293945313,"end":92.57209057617187},{"word":"more ","start":92.57209057617187,"end":92.91691821289062},{"word":"accurate ","start":92.91691821289062,"end":93.26174560546875},{"word":"your ","start":93.26174560546875,"end":93.6065732421875},{"word":"estimate ","start":93.45554736328126,"end":93.800375},{"word":"will ","start":93.45554736328126,"end":93.800375},{"word":"be.","start":93.45554736328126,"end":93.800375},{"word":"\n\nWhenever ","start":93.800375,"end":94.14520263671875},{"word":"you’re ","start":94.14520263671875,"end":94.4900302734375},{"word":"ready ","start":94.4900302734375,"end":94.83485766601562},{"word":"to ","start":94.83485766601562,"end":95.17968530273437},{"word":"move ","start":95.17968530273437,"end":95.52451293945313},{"word":"forward, ","start":95.52451293945313,"end":95.86934057617188},{"word":"just ","start":95.86934057617188,"end":96.21416821289063},{"word":"let ","start":96.21416821289063,"end":96.55899560546875},{"word":"us ","start":96.55899560546875,"end":96.9038232421875},{"word":"know ","start":96.9038232421875,"end":97.24865087890625},{"word":"the ","start":97.24865087890625,"end":97.593478515625},{"word":"property ","start":97.593478515625,"end":97.93830615234376},{"word":"address ","start":97.93830615234376,"end":98.28313354492188},{"word":"so ","start":98.28313354492188,"end":98.62796118164063},{"word":"the ","start":98.62796118164063,"end":98.97278881835938},{"word":"team ","start":98.97278881835938,"end":99.31761645507812},{"word":"can ","start":99.02833911132812,"end":99.37316674804687},{"word":"review ","start":99.02833911132812,"end":99.37316674804687},{"word":"everything ","start":99.02833911132812,"end":99.37316674804687},{"word":"and ","start":99.02833911132812,"end":99.37316674804687},{"word":"follow ","start":99.02833911132812,"end":99.37316674804687},{"word":"up ","start":99.02833911132812,"end":99.37316674804687},{"word":"with ","start":99.02833911132812,"end":99.37316674804687},{"word":"you.","start":99.02833911132812,"end":99.37316674804687},{"word":"\n\nIs ","start":99.37316674804687,"end":99.717994140625},{"word":"there ","start":99.717994140625,"end":100.06282177734376},{"word":"anything ","start":100.06282177734376,"end":100.4076494140625},{"word":"else ","start":100.4076494140625,"end":100.75247705078125},{"word":"I ","start":100.75247705078125,"end":101.0973046875},{"word":"can ","start":101.0973046875,"end":101.44213208007812},{"word":"help ","start":101.44213208007812,"end":101.78695971679687},{"word":"you ","start":101.64058911132813,"end":101.98541674804687},{"word":"with ","start":101.64058911132813,"end":101.98541674804687},{"word":"today?","start":101.64058911132813,"end":101.98541674804687}],"metadata":{"response_id":6}},{"role":"user","content":"Nope. That's all. ","words":[{"word":"Nope. ","start":102.757,"end":103.15700000000001},{"word":"That's ","start":103.15700000000001,"end":103.397},{"word":"all. ","start":103.397,"end":103.557}]},{"role":"agent","content":"Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"Thanks ","start":106.407,"end":106.75182763671874},{"word":"for ","start":106.75182763671874,"end":107.0966552734375},{"word":"calling, ","start":107.0966552734375,"end":107.44148266601563},{"word":"Nathan. ","start":107.29283911132812,"end":107.63766674804687},{"word":"Watch ","start":107.63766674804687,"end":107.982494140625},{"word":"for ","start":107.982494140625,"end":108.32732177734376},{"word":"the ","start":108.32732177734376,"end":108.6721494140625},{"word":"text ","start":108.6721494140625,"end":109.01697705078125},{"word":"message ","start":109.01697705078125,"end":109.3618046875},{"word":"with ","start":109.3618046875,"end":109.70663208007812},{"word":"the ","start":109.70663208007812,"end":110.05145971679687},{"word":"upload ","start":110.05145971679687,"end":110.39628735351563},{"word":"link, ","start":110.39628735351563,"end":110.74111499023438},{"word":"and ","start":110.74111499023438,"end":111.08594262695313},{"word":"feel ","start":111.08594262695313,"end":111.43077001953125},{"word":"free ","start":111.333130859375,"end":111.67795825195313},{"word":"to ","start":111.333130859375,"end":111.67795825195313},{"word":"send ","start":111.333130859375,"end":111.67795825195313},{"word":"your ","start":111.333130859375,"end":111.67795825195313},{"word":"photos ","start":111.333130859375,"end":111.67795825195313},{"word":"whenever ","start":111.333130859375,"end":111.67795825195313},{"word":"it’s ","start":111.333130859375,"end":111.67795825195313},{"word":"convenient. ","start":111.333130859375,"end":111.67795825195313},{"word":"Once ","start":111.67795825195313,"end":112.02278588867188},{"word":"you’re ","start":112.02278588867188,"end":112.36761352539062},{"word":"ready ","start":112.36761352539062,"end":112.71244116210937},{"word":"to ","start":112.71244116210937,"end":113.05726879882812},{"word":"provide ","start":113.05726879882812,"end":113.40209619140624},{"word":"the ","start":113.40209619140624,"end":113.746923828125},{"word":"address, ","start":113.746923828125,"end":114.09175146484375},{"word":"just ","start":114.09175146484375,"end":114.4365791015625},{"word":"let ","start":114.35171411132812,"end":114.69654174804687},{"word":"us ","start":114.35171411132812,"end":114.69654174804687},{"word":"know. ","start":114.35171411132812,"end":114.69654174804687},{"word":"A ","start":114.69654174804687,"end":115.041369140625},{"word":"member ","start":115.041369140625,"end":115.38619677734376},{"word":"of ","start":115.38619677734376,"end":115.7310244140625},{"word":"the ","start":115.7310244140625,"end":116.07585205078125},{"word":"Instant ","start":116.07585205078125,"end":116.4206796875},{"word":"Pavers ","start":116.4206796875,"end":116.76550708007812},{"word":"team ","start":116.76550708007812,"end":117.11033471679687},{"word":"will ","start":117.11033471679687,"end":117.45516235351562},{"word":"follow ","start":117.114880859375,"end":117.45970825195313},{"word":"up ","start":117.114880859375,"end":117.45970825195313},{"word":"with ","start":117.114880859375,"end":117.45970825195313},{"word":"you ","start":117.114880859375,"end":117.45970825195313},{"word":"soon. ","start":117.114880859375,"end":117.45970825195313},{"word":"Have ","start":117.45970825195313,"end":117.80453588867188},{"word":"a ","start":117.80453588867188,"end":118.14936352539063},{"word":"great ","start":117.985630859375,"end":118.33045825195312},{"word":"day!","start":117.985630859375,"end":118.33045825195312}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"351cb9a4153ea746","name":"end_call","arguments":"{\"execution_message\":\"Thanks for calling, Nathan. Watch for the text message with the upload link, and feel free to send your photos whenever it’s convenient. Once you’re ready to provide the address, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\"}","time_sec":118.371,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/85642faf0afda9feeac8b46285ff015228d01b870f34c777b5ab0891d5c4852b/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/85642faf0afda9feeac8b46285ff015228d01b870f34c777b5ab0891d5c4852b/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/85642faf0afda9feeac8b46285ff015228d01b870f34c777b5ab0891d5c4852b/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1044,"p90":2629.4,"p95":2634.2,"p99":2638.04,"min":2,"max":2639,"num":5,"sum":6993,"values":[2,1044,2639,693,2615]},"e2e":{"p50":2170.5,"p90":3001.9,"p95":3034.45,"p99":3060.49,"min":998,"max":3067,"num":4,"sum":8406,"values":[1491,3067,998,2850]},"tts":{"p50":143,"p90":155.8,"p95":156.4,"p99":156.88,"min":139,"max":157,"num":5,"sum":734,"values":[143,154,139,141,157]},"asr":{"p50":207.5,"p90":264.8,"p95":265.4,"p99":265.88,"min":64,"max":266,"num":4,"sum":745,"values":[262,266,153,64]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.9083373},{"product":"platform_tts","unit_price":0.025,"cost":2.975},{"product":"gpt_4_1","unit_price":0.075,"cost":8.925},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":119,"total_duration_unit_price":0.1916667,"combined_cost":24.3083373},"call_analysis":{"call_summary":"The caller, Nathan, requested an online estimate for a paver repair on his driveway due to sunken pavers. The agent arranged to send a secure link for Nathan to upload photos and advised him to provide the property address later. The call ended positively with clear next steps.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Nathan","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of sunken pavers in the driveway; customer will send photos for an online estimate."}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1380,1393,1393,1431,1553,1635,1722,1762],"average":1533.625,"num_requests":8},"tool_calls":[{"tool_call_id":"351cb9a4153ea746","name":"end_call","type":"end_call","start_time_sec":118.371}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780605342887}

2026-06-04T14:52:01-06:00
{"event":"call_started","call":{"call_id":"call_ce833a32242fd2fafdfb3c5827d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0eECGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0eECGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780606320487,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780606320487}

2026-06-04T14:53:38-06:00
{"event":"call_ended","call":{"call_id":"call_ce833a32242fd2fafdfb3c5827d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0eECGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0eECGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780606320487,"end_timestamp":1780606416853,"duration_ms":96366,"transcript":"Agent: Thank you for calling Instant Pavers. This \nUser: Hey, Mac. \nAgent: is Mac the \nUser: I need a quick estimate on a paver repair job for my driveway. \nUser: I'll send photos over. The pavers are sunken. \nAgent: Thanks for \nUser: I can I can provide good photos? I'll include a tape measure and do all that. I've actually got a quote from you before, so I know the whole process. \nUser: The best phone number to reach me is going to be area code two six seven six two five. Seven three four two. My name is Enzo, and I need this done as soon as possible. \nAgent: Thanks, Enzo. I’ve got your phone number as 267-625-7342, and you’d like the repair done as soon as possible. After this call, you’ll get a text message with a secure link to upload your driveway photos. Including a tape measure or something for scale in the pictures is perfect—it really helps the team provide an accurate estimate.\n\nCould you please confirm the property address where the repair is needed?\nUser: I'll tell you that later. \nAgent: No problem, Enzo. You can provide the property address when you upload your photos, or let the team know when they follow up. Just watch for the text message with the upload link, and send those photos whenever you’re ready.\n\nA member of the Instant Pavers team will review everything and reach out to you soon. Thanks for calling, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.159,"end":0.50382763671875},{"word":"you ","start":0.50382763671875,"end":0.8486552734375},{"word":"for ","start":0.8486552734375,"end":1.193482666015625},{"word":"calling ","start":1.193482666015625,"end":1.538310302734375},{"word":"Instant ","start":1.538310302734375,"end":1.883137939453125},{"word":"Pavers. ","start":1.883137939453125,"end":2.227965576171875},{"word":"This ","start":2.5855,"end":2.93032763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":3.2049998,"end":3.605},{"word":"Mac. ","start":3.605,"end":3.7649999999999997}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.93032763671875,"end":3.2751552734375},{"word":"Mac ","start":3.2751552734375,"end":3.619982666015625},{"word":"the ","start":3.619982666015625,"end":3.964810302734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quick estimate on a paver repair job for my driveway. ","words":[{"word":"I ","start":4.205,"end":4.445},{"word":"need ","start":4.445,"end":4.685},{"word":"a ","start":4.685,"end":4.925},{"word":"quick ","start":4.925,"end":5.325},{"word":"estimate ","start":5.325,"end":5.885},{"word":"on ","start":5.885,"end":6.205},{"word":"a ","start":6.205,"end":6.3649997},{"word":"paver ","start":6.3649997,"end":6.765},{"word":"repair ","start":6.765,"end":7.165},{"word":"job ","start":7.165,"end":7.5649999999999995},{"word":"for ","start":7.5649999999999995,"end":7.885},{"word":"my ","start":7.885,"end":8.125},{"word":"driveway. ","start":8.125,"end":8.605}]},{"role":"user","content":"I'll send photos over. The pavers are sunken. ","words":[{"word":"I'll ","start":9.575001,"end":9.975000000000001},{"word":"send ","start":9.975000000000001,"end":10.375},{"word":"photos ","start":10.375,"end":11.015},{"word":"over. ","start":11.015,"end":11.255},{"word":"The ","start":11.675,"end":11.995000000000001},{"word":"pavers ","start":11.995000000000001,"end":12.555000000000001},{"word":"are ","start":12.555000000000001,"end":12.875},{"word":"sunken. ","start":12.875,"end":13.355}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":14.521,"end":14.86582763671875},{"word":"for ","start":14.86582763671875,"end":15.2106552734375}],"metadata":{"response_id":6}},{"role":"user","content":"I can I can provide good photos? I'll include a tape measure and do all that. I've actually got a quote from you before, so I know the whole process. ","words":[{"word":"I ","start":15.085,"end":15.325000000000001},{"word":"can ","start":15.325000000000001,"end":15.565000000000001},{"word":"I ","start":16.175,"end":16.654999999999998},{"word":"can ","start":17.215,"end":17.455},{"word":"provide ","start":17.455,"end":17.935},{"word":"good ","start":17.935,"end":18.255},{"word":"photos? ","start":18.255,"end":18.735},{"word":"I'll ","start":18.735,"end":18.974999999999998},{"word":"include ","start":18.974999999999998,"end":19.294999999999998},{"word":"a ","start":19.294999999999998,"end":19.455},{"word":"tape ","start":19.455,"end":19.775},{"word":"measure ","start":19.775,"end":20.175},{"word":"and ","start":20.175,"end":20.494999999999997},{"word":"do ","start":21.154999999999998,"end":21.555},{"word":"all ","start":21.555,"end":21.715},{"word":"that. ","start":21.715,"end":21.955},{"word":"I've ","start":21.955,"end":22.195},{"word":"actually ","start":22.195,"end":22.435},{"word":"got ","start":22.435,"end":22.675},{"word":"a ","start":22.675,"end":22.834999999999997},{"word":"quote ","start":22.834999999999997,"end":23.075},{"word":"from ","start":23.075,"end":23.235},{"word":"you ","start":23.235,"end":23.395},{"word":"before, ","start":23.395,"end":24.034999},{"word":"so ","start":24.034999,"end":24.115},{"word":"I ","start":24.115,"end":24.275},{"word":"know ","start":24.275,"end":24.515},{"word":"the ","start":24.515,"end":24.675},{"word":"whole ","start":24.675,"end":24.915},{"word":"process. ","start":24.915,"end":25.235}]},{"role":"user","content":"The best phone number to reach me is going to be area code two six seven six two five. Seven three four two. My name is Enzo, and I need this done as soon as possible. ","words":[{"word":"The ","start":27.454998999999997,"end":27.775},{"word":"best ","start":27.775,"end":28.095},{"word":"phone ","start":28.095,"end":28.415},{"word":"number ","start":28.415,"end":28.735},{"word":"to ","start":29.195,"end":29.515},{"word":"reach ","start":29.515,"end":29.915},{"word":"me ","start":29.915,"end":30.315001},{"word":"is ","start":30.315001,"end":30.794999999999998},{"word":"going ","start":30.794999999999998,"end":31.275},{"word":"to ","start":31.275,"end":31.435},{"word":"be ","start":31.435,"end":31.915},{"word":"area ","start":31.915,"end":32.555},{"word":"code ","start":32.555,"end":32.955000000000005},{"word":"two ","start":33.755,"end":34.314998},{"word":"six ","start":34.314998,"end":34.715},{"word":"seven ","start":34.715,"end":35.355000000000004},{"word":"six ","start":35.355000000000004,"end":35.834998000000006},{"word":"two ","start":35.834998000000006,"end":36.235},{"word":"five. ","start":36.235,"end":36.555},{"word":"Seven ","start":37.375,"end":37.935},{"word":"three ","start":37.935,"end":38.575},{"word":"four ","start":38.575,"end":38.974997},{"word":"two. ","start":38.974997,"end":39.375},{"word":"My ","start":40.285003,"end":40.605002000000006},{"word":"name ","start":40.605002000000006,"end":40.845000000000006},{"word":"is ","start":40.845000000000006,"end":41.085},{"word":"Enzo, ","start":41.455000000000005,"end":42.015},{"word":"and ","start":42.725,"end":43.045},{"word":"I ","start":43.045,"end":43.205000000000005},{"word":"need ","start":43.205000000000005,"end":43.445},{"word":"this ","start":43.445,"end":43.685},{"word":"done ","start":43.685,"end":43.925000000000004},{"word":"as ","start":44.445,"end":44.765},{"word":"soon ","start":44.765,"end":45.005},{"word":"as ","start":45.005,"end":45.244998},{"word":"possible. ","start":45.244998,"end":45.564998}]},{"role":"agent","content":"Thanks, Enzo. I’ve got your phone number as 267-625-7342, and you’d like the repair done as soon as possible. After this call, you’ll get a text message with a secure link to upload your driveway photos. Including a tape measure or something for scale in the pictures is perfect—it really helps the team provide an accurate estimate.\n\nCould you please confirm the property address where the repair is needed?","words":[{"word":"Thanks, ","start":46.936,"end":47.28082763671875},{"word":"Enzo. ","start":47.28082763671875,"end":47.6256552734375},{"word":"I’ve ","start":47.6256552734375,"end":47.97048266601563},{"word":"got ","start":47.97048266601563,"end":48.315310302734375},{"word":"your ","start":48.315310302734375,"end":48.66013793945312},{"word":"phone ","start":48.66013793945312,"end":49.00496557617188},{"word":"number ","start":49.00496557617188,"end":49.349793212890624},{"word":"as ","start":49.349793212890624,"end":49.69462060546875},{"word":"267-625-7342, ","start":49.69462060546875,"end":50.0394482421875},{"word":"and ","start":50.0394482421875,"end":50.38427587890625},{"word":"you’d ","start":50.38427587890625,"end":50.729103515625},{"word":"like ","start":50.729103515625,"end":51.07393115234375},{"word":"the ","start":51.07393115234375,"end":51.41875854492187},{"word":"repair ","start":51.41875854492187,"end":51.763586181640626},{"word":"done ","start":51.763586181640626,"end":52.108413818359374},{"word":"as ","start":52.108413818359374,"end":52.45324145507813},{"word":"soon ","start":52.45324145507813,"end":52.79806884765625},{"word":"as ","start":52.79806884765625,"end":53.142896484375},{"word":"possible.","start":53.142896484375,"end":53.48772412109375},{"word":" After ","start":57.31533325195313,"end":57.660160888671875},{"word":"this ","start":57.660160888671875,"end":58.00498852539062},{"word":"call, ","start":58.00498852539062,"end":58.34981616210938},{"word":"you’ll ","start":58.34981616210938,"end":58.694643798828125},{"word":"get ","start":58.694643798828125,"end":59.03947119140625},{"word":"a ","start":59.03947119140625,"end":59.384298828125},{"word":"text ","start":59.384298828125,"end":59.72912646484375},{"word":"message ","start":59.72912646484375,"end":60.0739541015625},{"word":"with ","start":60.0739541015625,"end":60.418781494140624},{"word":"a ","start":60.418781494140624,"end":60.76360913085937},{"word":"secure ","start":60.76360913085937,"end":61.10843676757813},{"word":"link ","start":61.10843676757813,"end":61.453264404296874},{"word":"to ","start":61.453264404296874,"end":61.79809204101562},{"word":"upload ","start":61.79809204101562,"end":62.14291943359375},{"word":"your ","start":62.14291943359375,"end":62.4877470703125},{"word":"driveway ","start":62.35754736328125,"end":62.702375},{"word":"photos.","start":62.35754736328125,"end":62.702375},{"word":" Including ","start":62.702375,"end":63.04720263671875},{"word":"a ","start":63.04720263671875,"end":63.3920302734375},{"word":"tape ","start":63.3920302734375,"end":63.736857666015624},{"word":"measure ","start":63.736857666015624,"end":64.08168530273437},{"word":"or ","start":64.08168530273437,"end":64.42651293945312},{"word":"something ","start":64.42651293945312,"end":64.77134057617188},{"word":"for ","start":64.77134057617188,"end":65.11616821289063},{"word":"scale ","start":65.11616821289063,"end":65.46099560546875},{"word":"in ","start":65.46099560546875,"end":65.8058232421875},{"word":"the ","start":65.8058232421875,"end":66.15065087890625},{"word":"pictures ","start":66.15065087890625,"end":66.495478515625},{"word":"is ","start":66.495478515625,"end":66.84030615234374},{"word":"perfect—it ","start":66.84030615234374,"end":67.18513354492187},{"word":"really ","start":67.18513354492187,"end":67.52996118164063},{"word":"helps ","start":67.52996118164063,"end":67.87478881835938},{"word":"the ","start":67.87478881835938,"end":68.21961645507812},{"word":"team ","start":68.03483911132813,"end":68.37966674804687},{"word":"provide ","start":68.03483911132813,"end":68.37966674804687},{"word":"an ","start":68.03483911132813,"end":68.37966674804687},{"word":"accurate ","start":68.03483911132813,"end":68.37966674804687},{"word":"estimate.","start":68.03483911132813,"end":68.37966674804687},{"word":"\n\nCould ","start":68.37966674804687,"end":68.724494140625},{"word":"you ","start":68.724494140625,"end":69.06932177734375},{"word":"please ","start":69.06932177734375,"end":69.4141494140625},{"word":"confirm ","start":69.4141494140625,"end":69.75897705078125},{"word":"the ","start":69.75897705078125,"end":70.1038046875},{"word":"property ","start":70.1038046875,"end":70.44863208007813},{"word":"address ","start":70.44863208007813,"end":70.79345971679687},{"word":"where ","start":70.79345971679687,"end":71.13828735351562},{"word":"the ","start":71.13828735351562,"end":71.48311499023437},{"word":"repair ","start":71.26242236328125,"end":71.60725},{"word":"is ","start":71.26242236328125,"end":71.60725},{"word":"needed?","start":71.26242236328125,"end":71.60725}],"metadata":{"response_id":11}},{"role":"user","content":"I'll tell you that later. ","words":[{"word":"I'll ","start":73.435,"end":73.835},{"word":"tell ","start":73.835,"end":74.07499999999999},{"word":"you ","start":74.07499999999999,"end":74.155},{"word":"that ","start":74.155,"end":74.395},{"word":"later. ","start":74.395,"end":74.71499999999999}]},{"role":"agent","content":"No problem, Enzo. You can provide the property address when you upload your photos, or let the team know when they follow up. Just watch for the text message with the upload link, and send those photos whenever you’re ready.\n\nA member of the Instant Pavers team will review everything and reach out to you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":77.614,"end":77.95882763671875},{"word":"problem, ","start":77.95882763671875,"end":78.3036552734375},{"word":"Enzo. ","start":78.3036552734375,"end":78.64848266601562},{"word":"You ","start":78.64848266601562,"end":78.99331030273437},{"word":"can ","start":78.99331030273437,"end":79.33813793945312},{"word":"provide ","start":79.33813793945312,"end":79.68296557617188},{"word":"the ","start":79.68296557617188,"end":80.02779321289063},{"word":"property ","start":80.02779321289063,"end":80.37262060546875},{"word":"address ","start":80.37262060546875,"end":80.7174482421875},{"word":"when ","start":80.7174482421875,"end":81.06227587890625},{"word":"you ","start":81.06227587890625,"end":81.407103515625},{"word":"upload ","start":81.407103515625,"end":81.75193115234374},{"word":"your ","start":81.75193115234374,"end":82.09675854492187},{"word":"photos, ","start":82.09675854492187,"end":82.44158618164063},{"word":"or ","start":82.44158618164063,"end":82.78641381835938},{"word":"let ","start":82.78641381835938,"end":83.13124145507813},{"word":"the ","start":83.08579736328124,"end":83.430625},{"word":"team ","start":83.08579736328124,"end":83.430625},{"word":"know ","start":83.08579736328124,"end":83.430625},{"word":"when ","start":83.08579736328124,"end":83.430625},{"word":"they ","start":83.08579736328124,"end":83.430625},{"word":"follow ","start":83.08579736328124,"end":83.430625},{"word":"up. ","start":83.08579736328124,"end":83.430625},{"word":"Just ","start":83.430625,"end":83.77545263671875},{"word":"watch ","start":83.77545263671875,"end":84.1202802734375},{"word":"for ","start":84.1202802734375,"end":84.46510766601563},{"word":"the ","start":84.46510766601563,"end":84.80993530273437},{"word":"text ","start":84.80993530273437,"end":85.15476293945312},{"word":"message ","start":85.15476293945312,"end":85.49959057617187},{"word":"with ","start":85.49959057617187,"end":85.84441821289063},{"word":"the ","start":85.84441821289063,"end":86.18924560546876},{"word":"upload ","start":86.18924560546876,"end":86.5340732421875},{"word":"link, ","start":86.5340732421875,"end":86.87890087890625},{"word":"and ","start":86.87890087890625,"end":87.223728515625},{"word":"send ","start":87.223728515625,"end":87.56855615234375},{"word":"those ","start":87.56855615234375,"end":87.91338354492187},{"word":"photos ","start":87.91338354492187,"end":88.25821118164062},{"word":"whenever ","start":88.25821118164062,"end":88.60303881835938},{"word":"you’re ","start":88.28708911132813,"end":88.63191674804688},{"word":"ready.","start":88.28708911132813,"end":88.63191674804688},{"word":"\n\nA ","start":88.63191674804688,"end":88.976744140625},{"word":"member ","start":88.976744140625,"end":89.32157177734375},{"word":"of ","start":89.32157177734375,"end":89.6663994140625},{"word":"the ","start":89.6663994140625,"end":90.01122705078124},{"word":"Instant ","start":90.01122705078124,"end":90.3560546875},{"word":"Pavers ","start":90.3560546875,"end":90.70088208007813},{"word":"team ","start":90.70088208007813,"end":91.04570971679688},{"word":"will ","start":91.04570971679688,"end":91.39053735351563},{"word":"review ","start":91.39053735351563,"end":91.73536499023437},{"word":"everything ","start":91.73536499023437,"end":92.08019262695312},{"word":"and ","start":91.80492236328125,"end":92.14975},{"word":"reach ","start":91.80492236328125,"end":92.14975},{"word":"out ","start":91.80492236328125,"end":92.14975},{"word":"to ","start":91.80492236328125,"end":92.14975},{"word":"you ","start":91.80492236328125,"end":92.14975},{"word":"soon. ","start":91.80492236328125,"end":92.14975},{"word":"Thanks ","start":92.14975,"end":92.49457763671874},{"word":"for ","start":92.49457763671874,"end":92.8394052734375},{"word":"calling, ","start":92.8394052734375,"end":93.18423266601563},{"word":"and ","start":93.18423266601563,"end":93.52906030273438},{"word":"have ","start":93.51158911132812,"end":93.85641674804687},{"word":"a ","start":93.51158911132812,"end":93.85641674804687},{"word":"great ","start":93.51158911132812,"end":93.85641674804687},{"word":"day!","start":93.51158911132812,"end":93.85641674804687}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.159,"end":0.50382763671875},{"word":"you ","start":0.50382763671875,"end":0.8486552734375},{"word":"for ","start":0.8486552734375,"end":1.193482666015625},{"word":"calling ","start":1.193482666015625,"end":1.538310302734375},{"word":"Instant ","start":1.538310302734375,"end":1.883137939453125},{"word":"Pavers. ","start":1.883137939453125,"end":2.227965576171875},{"word":"This ","start":2.5855,"end":2.93032763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":3.2049998,"end":3.605},{"word":"Mac. ","start":3.605,"end":3.7649999999999997}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.93032763671875,"end":3.2751552734375},{"word":"Mac ","start":3.2751552734375,"end":3.619982666015625},{"word":"the ","start":3.619982666015625,"end":3.964810302734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quick estimate on a paver repair job for my driveway. ","words":[{"word":"I ","start":4.205,"end":4.445},{"word":"need ","start":4.445,"end":4.685},{"word":"a ","start":4.685,"end":4.925},{"word":"quick ","start":4.925,"end":5.325},{"word":"estimate ","start":5.325,"end":5.885},{"word":"on ","start":5.885,"end":6.205},{"word":"a ","start":6.205,"end":6.3649997},{"word":"paver ","start":6.3649997,"end":6.765},{"word":"repair ","start":6.765,"end":7.165},{"word":"job ","start":7.165,"end":7.5649999999999995},{"word":"for ","start":7.5649999999999995,"end":7.885},{"word":"my ","start":7.885,"end":8.125},{"word":"driveway. ","start":8.125,"end":8.605}]},{"role":"user","content":"I'll send photos over. The pavers are sunken. ","words":[{"word":"I'll ","start":9.575001,"end":9.975000000000001},{"word":"send ","start":9.975000000000001,"end":10.375},{"word":"photos ","start":10.375,"end":11.015},{"word":"over. ","start":11.015,"end":11.255},{"word":"The ","start":11.675,"end":11.995000000000001},{"word":"pavers ","start":11.995000000000001,"end":12.555000000000001},{"word":"are ","start":12.555000000000001,"end":12.875},{"word":"sunken. ","start":12.875,"end":13.355}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":14.521,"end":14.86582763671875},{"word":"for ","start":14.86582763671875,"end":15.2106552734375}],"metadata":{"response_id":6}},{"role":"user","content":"I can I can provide good photos? I'll include a tape measure and do all that. I've actually got a quote from you before, so I know the whole process. ","words":[{"word":"I ","start":15.085,"end":15.325000000000001},{"word":"can ","start":15.325000000000001,"end":15.565000000000001},{"word":"I ","start":16.175,"end":16.654999999999998},{"word":"can ","start":17.215,"end":17.455},{"word":"provide ","start":17.455,"end":17.935},{"word":"good ","start":17.935,"end":18.255},{"word":"photos? ","start":18.255,"end":18.735},{"word":"I'll ","start":18.735,"end":18.974999999999998},{"word":"include ","start":18.974999999999998,"end":19.294999999999998},{"word":"a ","start":19.294999999999998,"end":19.455},{"word":"tape ","start":19.455,"end":19.775},{"word":"measure ","start":19.775,"end":20.175},{"word":"and ","start":20.175,"end":20.494999999999997},{"word":"do ","start":21.154999999999998,"end":21.555},{"word":"all ","start":21.555,"end":21.715},{"word":"that. ","start":21.715,"end":21.955},{"word":"I've ","start":21.955,"end":22.195},{"word":"actually ","start":22.195,"end":22.435},{"word":"got ","start":22.435,"end":22.675},{"word":"a ","start":22.675,"end":22.834999999999997},{"word":"quote ","start":22.834999999999997,"end":23.075},{"word":"from ","start":23.075,"end":23.235},{"word":"you ","start":23.235,"end":23.395},{"word":"before, ","start":23.395,"end":24.034999},{"word":"so ","start":24.034999,"end":24.115},{"word":"I ","start":24.115,"end":24.275},{"word":"know ","start":24.275,"end":24.515},{"word":"the ","start":24.515,"end":24.675},{"word":"whole ","start":24.675,"end":24.915},{"word":"process. ","start":24.915,"end":25.235}]},{"role":"user","content":"The best phone number to reach me is going to be area code two six seven six two five. Seven three four two. My name is Enzo, and I need this done as soon as possible. ","words":[{"word":"The ","start":27.454998999999997,"end":27.775},{"word":"best ","start":27.775,"end":28.095},{"word":"phone ","start":28.095,"end":28.415},{"word":"number ","start":28.415,"end":28.735},{"word":"to ","start":29.195,"end":29.515},{"word":"reach ","start":29.515,"end":29.915},{"word":"me ","start":29.915,"end":30.315001},{"word":"is ","start":30.315001,"end":30.794999999999998},{"word":"going ","start":30.794999999999998,"end":31.275},{"word":"to ","start":31.275,"end":31.435},{"word":"be ","start":31.435,"end":31.915},{"word":"area ","start":31.915,"end":32.555},{"word":"code ","start":32.555,"end":32.955000000000005},{"word":"two ","start":33.755,"end":34.314998},{"word":"six ","start":34.314998,"end":34.715},{"word":"seven ","start":34.715,"end":35.355000000000004},{"word":"six ","start":35.355000000000004,"end":35.834998000000006},{"word":"two ","start":35.834998000000006,"end":36.235},{"word":"five. ","start":36.235,"end":36.555},{"word":"Seven ","start":37.375,"end":37.935},{"word":"three ","start":37.935,"end":38.575},{"word":"four ","start":38.575,"end":38.974997},{"word":"two. ","start":38.974997,"end":39.375},{"word":"My ","start":40.285003,"end":40.605002000000006},{"word":"name ","start":40.605002000000006,"end":40.845000000000006},{"word":"is ","start":40.845000000000006,"end":41.085},{"word":"Enzo, ","start":41.455000000000005,"end":42.015},{"word":"and ","start":42.725,"end":43.045},{"word":"I ","start":43.045,"end":43.205000000000005},{"word":"need ","start":43.205000000000005,"end":43.445},{"word":"this ","start":43.445,"end":43.685},{"word":"done ","start":43.685,"end":43.925000000000004},{"word":"as ","start":44.445,"end":44.765},{"word":"soon ","start":44.765,"end":45.005},{"word":"as ","start":45.005,"end":45.244998},{"word":"possible. ","start":45.244998,"end":45.564998}]},{"role":"agent","content":"Thanks, Enzo. I’ve got your phone number as 267-625-7342, and you’d like the repair done as soon as possible. After this call, you’ll get a text message with a secure link to upload your driveway photos. Including a tape measure or something for scale in the pictures is perfect—it really helps the team provide an accurate estimate.\n\nCould you please confirm the property address where the repair is needed?","words":[{"word":"Thanks, ","start":46.936,"end":47.28082763671875},{"word":"Enzo. ","start":47.28082763671875,"end":47.6256552734375},{"word":"I’ve ","start":47.6256552734375,"end":47.97048266601563},{"word":"got ","start":47.97048266601563,"end":48.315310302734375},{"word":"your ","start":48.315310302734375,"end":48.66013793945312},{"word":"phone ","start":48.66013793945312,"end":49.00496557617188},{"word":"number ","start":49.00496557617188,"end":49.349793212890624},{"word":"as ","start":49.349793212890624,"end":49.69462060546875},{"word":"267-625-7342, ","start":49.69462060546875,"end":50.0394482421875},{"word":"and ","start":50.0394482421875,"end":50.38427587890625},{"word":"you’d ","start":50.38427587890625,"end":50.729103515625},{"word":"like ","start":50.729103515625,"end":51.07393115234375},{"word":"the ","start":51.07393115234375,"end":51.41875854492187},{"word":"repair ","start":51.41875854492187,"end":51.763586181640626},{"word":"done ","start":51.763586181640626,"end":52.108413818359374},{"word":"as ","start":52.108413818359374,"end":52.45324145507813},{"word":"soon ","start":52.45324145507813,"end":52.79806884765625},{"word":"as ","start":52.79806884765625,"end":53.142896484375},{"word":"possible.","start":53.142896484375,"end":53.48772412109375},{"word":" After ","start":57.31533325195313,"end":57.660160888671875},{"word":"this ","start":57.660160888671875,"end":58.00498852539062},{"word":"call, ","start":58.00498852539062,"end":58.34981616210938},{"word":"you’ll ","start":58.34981616210938,"end":58.694643798828125},{"word":"get ","start":58.694643798828125,"end":59.03947119140625},{"word":"a ","start":59.03947119140625,"end":59.384298828125},{"word":"text ","start":59.384298828125,"end":59.72912646484375},{"word":"message ","start":59.72912646484375,"end":60.0739541015625},{"word":"with ","start":60.0739541015625,"end":60.418781494140624},{"word":"a ","start":60.418781494140624,"end":60.76360913085937},{"word":"secure ","start":60.76360913085937,"end":61.10843676757813},{"word":"link ","start":61.10843676757813,"end":61.453264404296874},{"word":"to ","start":61.453264404296874,"end":61.79809204101562},{"word":"upload ","start":61.79809204101562,"end":62.14291943359375},{"word":"your ","start":62.14291943359375,"end":62.4877470703125},{"word":"driveway ","start":62.35754736328125,"end":62.702375},{"word":"photos.","start":62.35754736328125,"end":62.702375},{"word":" Including ","start":62.702375,"end":63.04720263671875},{"word":"a ","start":63.04720263671875,"end":63.3920302734375},{"word":"tape ","start":63.3920302734375,"end":63.736857666015624},{"word":"measure ","start":63.736857666015624,"end":64.08168530273437},{"word":"or ","start":64.08168530273437,"end":64.42651293945312},{"word":"something ","start":64.42651293945312,"end":64.77134057617188},{"word":"for ","start":64.77134057617188,"end":65.11616821289063},{"word":"scale ","start":65.11616821289063,"end":65.46099560546875},{"word":"in ","start":65.46099560546875,"end":65.8058232421875},{"word":"the ","start":65.8058232421875,"end":66.15065087890625},{"word":"pictures ","start":66.15065087890625,"end":66.495478515625},{"word":"is ","start":66.495478515625,"end":66.84030615234374},{"word":"perfect—it ","start":66.84030615234374,"end":67.18513354492187},{"word":"really ","start":67.18513354492187,"end":67.52996118164063},{"word":"helps ","start":67.52996118164063,"end":67.87478881835938},{"word":"the ","start":67.87478881835938,"end":68.21961645507812},{"word":"team ","start":68.03483911132813,"end":68.37966674804687},{"word":"provide ","start":68.03483911132813,"end":68.37966674804687},{"word":"an ","start":68.03483911132813,"end":68.37966674804687},{"word":"accurate ","start":68.03483911132813,"end":68.37966674804687},{"word":"estimate.","start":68.03483911132813,"end":68.37966674804687},{"word":"\n\nCould ","start":68.37966674804687,"end":68.724494140625},{"word":"you ","start":68.724494140625,"end":69.06932177734375},{"word":"please ","start":69.06932177734375,"end":69.4141494140625},{"word":"confirm ","start":69.4141494140625,"end":69.75897705078125},{"word":"the ","start":69.75897705078125,"end":70.1038046875},{"word":"property ","start":70.1038046875,"end":70.44863208007813},{"word":"address ","start":70.44863208007813,"end":70.79345971679687},{"word":"where ","start":70.79345971679687,"end":71.13828735351562},{"word":"the ","start":71.13828735351562,"end":71.48311499023437},{"word":"repair ","start":71.26242236328125,"end":71.60725},{"word":"is ","start":71.26242236328125,"end":71.60725},{"word":"needed?","start":71.26242236328125,"end":71.60725}],"metadata":{"response_id":11}},{"role":"user","content":"I'll tell you that later. ","words":[{"word":"I'll ","start":73.435,"end":73.835},{"word":"tell ","start":73.835,"end":74.07499999999999},{"word":"you ","start":74.07499999999999,"end":74.155},{"word":"that ","start":74.155,"end":74.395},{"word":"later. ","start":74.395,"end":74.71499999999999}]},{"role":"agent","content":"No problem, Enzo. You can provide the property address when you upload your photos, or let the team know when they follow up. Just watch for the text message with the upload link, and send those photos whenever you’re ready.\n\nA member of the Instant Pavers team will review everything and reach out to you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":77.614,"end":77.95882763671875},{"word":"problem, ","start":77.95882763671875,"end":78.3036552734375},{"word":"Enzo. ","start":78.3036552734375,"end":78.64848266601562},{"word":"You ","start":78.64848266601562,"end":78.99331030273437},{"word":"can ","start":78.99331030273437,"end":79.33813793945312},{"word":"provide ","start":79.33813793945312,"end":79.68296557617188},{"word":"the ","start":79.68296557617188,"end":80.02779321289063},{"word":"property ","start":80.02779321289063,"end":80.37262060546875},{"word":"address ","start":80.37262060546875,"end":80.7174482421875},{"word":"when ","start":80.7174482421875,"end":81.06227587890625},{"word":"you ","start":81.06227587890625,"end":81.407103515625},{"word":"upload ","start":81.407103515625,"end":81.75193115234374},{"word":"your ","start":81.75193115234374,"end":82.09675854492187},{"word":"photos, ","start":82.09675854492187,"end":82.44158618164063},{"word":"or ","start":82.44158618164063,"end":82.78641381835938},{"word":"let ","start":82.78641381835938,"end":83.13124145507813},{"word":"the ","start":83.08579736328124,"end":83.430625},{"word":"team ","start":83.08579736328124,"end":83.430625},{"word":"know ","start":83.08579736328124,"end":83.430625},{"word":"when ","start":83.08579736328124,"end":83.430625},{"word":"they ","start":83.08579736328124,"end":83.430625},{"word":"follow ","start":83.08579736328124,"end":83.430625},{"word":"up. ","start":83.08579736328124,"end":83.430625},{"word":"Just ","start":83.430625,"end":83.77545263671875},{"word":"watch ","start":83.77545263671875,"end":84.1202802734375},{"word":"for ","start":84.1202802734375,"end":84.46510766601563},{"word":"the ","start":84.46510766601563,"end":84.80993530273437},{"word":"text ","start":84.80993530273437,"end":85.15476293945312},{"word":"message ","start":85.15476293945312,"end":85.49959057617187},{"word":"with ","start":85.49959057617187,"end":85.84441821289063},{"word":"the ","start":85.84441821289063,"end":86.18924560546876},{"word":"upload ","start":86.18924560546876,"end":86.5340732421875},{"word":"link, ","start":86.5340732421875,"end":86.87890087890625},{"word":"and ","start":86.87890087890625,"end":87.223728515625},{"word":"send ","start":87.223728515625,"end":87.56855615234375},{"word":"those ","start":87.56855615234375,"end":87.91338354492187},{"word":"photos ","start":87.91338354492187,"end":88.25821118164062},{"word":"whenever ","start":88.25821118164062,"end":88.60303881835938},{"word":"you’re ","start":88.28708911132813,"end":88.63191674804688},{"word":"ready.","start":88.28708911132813,"end":88.63191674804688},{"word":"\n\nA ","start":88.63191674804688,"end":88.976744140625},{"word":"member ","start":88.976744140625,"end":89.32157177734375},{"word":"of ","start":89.32157177734375,"end":89.6663994140625},{"word":"the ","start":89.6663994140625,"end":90.01122705078124},{"word":"Instant ","start":90.01122705078124,"end":90.3560546875},{"word":"Pavers ","start":90.3560546875,"end":90.70088208007813},{"word":"team ","start":90.70088208007813,"end":91.04570971679688},{"word":"will ","start":91.04570971679688,"end":91.39053735351563},{"word":"review ","start":91.39053735351563,"end":91.73536499023437},{"word":"everything ","start":91.73536499023437,"end":92.08019262695312},{"word":"and ","start":91.80492236328125,"end":92.14975},{"word":"reach ","start":91.80492236328125,"end":92.14975},{"word":"out ","start":91.80492236328125,"end":92.14975},{"word":"to ","start":91.80492236328125,"end":92.14975},{"word":"you ","start":91.80492236328125,"end":92.14975},{"word":"soon. ","start":91.80492236328125,"end":92.14975},{"word":"Thanks ","start":92.14975,"end":92.49457763671874},{"word":"for ","start":92.49457763671874,"end":92.8394052734375},{"word":"calling, ","start":92.8394052734375,"end":93.18423266601563},{"word":"and ","start":93.18423266601563,"end":93.52906030273438},{"word":"have ","start":93.51158911132812,"end":93.85641674804687},{"word":"a ","start":93.51158911132812,"end":93.85641674804687},{"word":"great ","start":93.51158911132812,"end":93.85641674804687},{"word":"day!","start":93.51158911132812,"end":93.85641674804687}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ec2d9b8f8754df5a7f5bb6f8ddefccbf5930153137fff4090548729ac1399e76/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ec2d9b8f8754df5a7f5bb6f8ddefccbf5930153137fff4090548729ac1399e76/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ec2d9b8f8754df5a7f5bb6f8ddefccbf5930153137fff4090548729ac1399e76/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":827,"p90":1530,"p95":1666.5,"p99":1775.7,"min":1,"max":1803,"num":11,"sum":9898,"values":[1,602,914,756,745,827,732,1803,1108,880,1530]},"e2e":{"p50":1371.001953125,"p90":2610.2,"p95":2754.6,"p99":2870.12,"min":1157,"max":2899,"num":5,"sum":8770.001953125,"values":[1157,1166,2177,1371.001953125,2899]},"tts":{"p50":157,"p90":216,"p95":229.5,"p99":240.3,"min":142,"max":243,"num":11,"sum":1844,"values":[157,165,149,243,145,182,142,158,142,145,216]},"asr":{"p50":267,"p90":309.79999999999995,"p95":320.4,"p99":328.88,"min":164,"max":331,"num":5,"sum":1242,"values":[164,278,202,331,267]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":8.8916699},{"product":"platform_tts","unit_price":0.025,"cost":2.425},{"product":"gpt_4_1","unit_price":0.075,"cost":7.275},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":97,"total_duration_unit_price":0.1916667,"combined_cost":20.0916699},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1384,1390,1396,1375,1409,1416,1406,1432,1455,1460,1508,1611],"average":1436.8333333333333,"num_requests":12},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780606416853}

2026-06-04T14:53:39-06:00
{"event":"call_analyzed","call":{"call_id":"call_ce833a32242fd2fafdfb3c5827d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0eECGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0eECGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780606320487,"end_timestamp":1780606416853,"duration_ms":96366,"transcript":"Agent: Thank you for calling Instant Pavers. This \nUser: Hey, Mac. \nAgent: is Mac the \nUser: I need a quick estimate on a paver repair job for my driveway. \nUser: I'll send photos over. The pavers are sunken. \nAgent: Thanks for \nUser: I can I can provide good photos? I'll include a tape measure and do all that. I've actually got a quote from you before, so I know the whole process. \nUser: The best phone number to reach me is going to be area code two six seven six two five. Seven three four two. My name is Enzo, and I need this done as soon as possible. \nAgent: Thanks, Enzo. I’ve got your phone number as 267-625-7342, and you’d like the repair done as soon as possible. After this call, you’ll get a text message with a secure link to upload your driveway photos. Including a tape measure or something for scale in the pictures is perfect—it really helps the team provide an accurate estimate.\n\nCould you please confirm the property address where the repair is needed?\nUser: I'll tell you that later. \nAgent: No problem, Enzo. You can provide the property address when you upload your photos, or let the team know when they follow up. Just watch for the text message with the upload link, and send those photos whenever you’re ready.\n\nA member of the Instant Pavers team will review everything and reach out to you soon. Thanks for calling, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.159,"end":0.50382763671875},{"word":"you ","start":0.50382763671875,"end":0.8486552734375},{"word":"for ","start":0.8486552734375,"end":1.193482666015625},{"word":"calling ","start":1.193482666015625,"end":1.538310302734375},{"word":"Instant ","start":1.538310302734375,"end":1.883137939453125},{"word":"Pavers. ","start":1.883137939453125,"end":2.227965576171875},{"word":"This ","start":2.5855,"end":2.93032763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":3.2049998,"end":3.605},{"word":"Mac. ","start":3.605,"end":3.7649999999999997}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.93032763671875,"end":3.2751552734375},{"word":"Mac ","start":3.2751552734375,"end":3.619982666015625},{"word":"the ","start":3.619982666015625,"end":3.964810302734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quick estimate on a paver repair job for my driveway. ","words":[{"word":"I ","start":4.205,"end":4.445},{"word":"need ","start":4.445,"end":4.685},{"word":"a ","start":4.685,"end":4.925},{"word":"quick ","start":4.925,"end":5.325},{"word":"estimate ","start":5.325,"end":5.885},{"word":"on ","start":5.885,"end":6.205},{"word":"a ","start":6.205,"end":6.3649997},{"word":"paver ","start":6.3649997,"end":6.765},{"word":"repair ","start":6.765,"end":7.165},{"word":"job ","start":7.165,"end":7.5649999999999995},{"word":"for ","start":7.5649999999999995,"end":7.885},{"word":"my ","start":7.885,"end":8.125},{"word":"driveway. ","start":8.125,"end":8.605}]},{"role":"user","content":"I'll send photos over. The pavers are sunken. ","words":[{"word":"I'll ","start":9.575001,"end":9.975000000000001},{"word":"send ","start":9.975000000000001,"end":10.375},{"word":"photos ","start":10.375,"end":11.015},{"word":"over. ","start":11.015,"end":11.255},{"word":"The ","start":11.675,"end":11.995000000000001},{"word":"pavers ","start":11.995000000000001,"end":12.555000000000001},{"word":"are ","start":12.555000000000001,"end":12.875},{"word":"sunken. ","start":12.875,"end":13.355}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":14.521,"end":14.86582763671875},{"word":"for ","start":14.86582763671875,"end":15.2106552734375}],"metadata":{"response_id":6}},{"role":"user","content":"I can I can provide good photos? I'll include a tape measure and do all that. I've actually got a quote from you before, so I know the whole process. ","words":[{"word":"I ","start":15.085,"end":15.325000000000001},{"word":"can ","start":15.325000000000001,"end":15.565000000000001},{"word":"I ","start":16.175,"end":16.654999999999998},{"word":"can ","start":17.215,"end":17.455},{"word":"provide ","start":17.455,"end":17.935},{"word":"good ","start":17.935,"end":18.255},{"word":"photos? ","start":18.255,"end":18.735},{"word":"I'll ","start":18.735,"end":18.974999999999998},{"word":"include ","start":18.974999999999998,"end":19.294999999999998},{"word":"a ","start":19.294999999999998,"end":19.455},{"word":"tape ","start":19.455,"end":19.775},{"word":"measure ","start":19.775,"end":20.175},{"word":"and ","start":20.175,"end":20.494999999999997},{"word":"do ","start":21.154999999999998,"end":21.555},{"word":"all ","start":21.555,"end":21.715},{"word":"that. ","start":21.715,"end":21.955},{"word":"I've ","start":21.955,"end":22.195},{"word":"actually ","start":22.195,"end":22.435},{"word":"got ","start":22.435,"end":22.675},{"word":"a ","start":22.675,"end":22.834999999999997},{"word":"quote ","start":22.834999999999997,"end":23.075},{"word":"from ","start":23.075,"end":23.235},{"word":"you ","start":23.235,"end":23.395},{"word":"before, ","start":23.395,"end":24.034999},{"word":"so ","start":24.034999,"end":24.115},{"word":"I ","start":24.115,"end":24.275},{"word":"know ","start":24.275,"end":24.515},{"word":"the ","start":24.515,"end":24.675},{"word":"whole ","start":24.675,"end":24.915},{"word":"process. ","start":24.915,"end":25.235}]},{"role":"user","content":"The best phone number to reach me is going to be area code two six seven six two five. Seven three four two. My name is Enzo, and I need this done as soon as possible. ","words":[{"word":"The ","start":27.454998999999997,"end":27.775},{"word":"best ","start":27.775,"end":28.095},{"word":"phone ","start":28.095,"end":28.415},{"word":"number ","start":28.415,"end":28.735},{"word":"to ","start":29.195,"end":29.515},{"word":"reach ","start":29.515,"end":29.915},{"word":"me ","start":29.915,"end":30.315001},{"word":"is ","start":30.315001,"end":30.794999999999998},{"word":"going ","start":30.794999999999998,"end":31.275},{"word":"to ","start":31.275,"end":31.435},{"word":"be ","start":31.435,"end":31.915},{"word":"area ","start":31.915,"end":32.555},{"word":"code ","start":32.555,"end":32.955000000000005},{"word":"two ","start":33.755,"end":34.314998},{"word":"six ","start":34.314998,"end":34.715},{"word":"seven ","start":34.715,"end":35.355000000000004},{"word":"six ","start":35.355000000000004,"end":35.834998000000006},{"word":"two ","start":35.834998000000006,"end":36.235},{"word":"five. ","start":36.235,"end":36.555},{"word":"Seven ","start":37.375,"end":37.935},{"word":"three ","start":37.935,"end":38.575},{"word":"four ","start":38.575,"end":38.974997},{"word":"two. ","start":38.974997,"end":39.375},{"word":"My ","start":40.285003,"end":40.605002000000006},{"word":"name ","start":40.605002000000006,"end":40.845000000000006},{"word":"is ","start":40.845000000000006,"end":41.085},{"word":"Enzo, ","start":41.455000000000005,"end":42.015},{"word":"and ","start":42.725,"end":43.045},{"word":"I ","start":43.045,"end":43.205000000000005},{"word":"need ","start":43.205000000000005,"end":43.445},{"word":"this ","start":43.445,"end":43.685},{"word":"done ","start":43.685,"end":43.925000000000004},{"word":"as ","start":44.445,"end":44.765},{"word":"soon ","start":44.765,"end":45.005},{"word":"as ","start":45.005,"end":45.244998},{"word":"possible. ","start":45.244998,"end":45.564998}]},{"role":"agent","content":"Thanks, Enzo. I’ve got your phone number as 267-625-7342, and you’d like the repair done as soon as possible. After this call, you’ll get a text message with a secure link to upload your driveway photos. Including a tape measure or something for scale in the pictures is perfect—it really helps the team provide an accurate estimate.\n\nCould you please confirm the property address where the repair is needed?","words":[{"word":"Thanks, ","start":46.936,"end":47.28082763671875},{"word":"Enzo. ","start":47.28082763671875,"end":47.6256552734375},{"word":"I’ve ","start":47.6256552734375,"end":47.97048266601563},{"word":"got ","start":47.97048266601563,"end":48.315310302734375},{"word":"your ","start":48.315310302734375,"end":48.66013793945312},{"word":"phone ","start":48.66013793945312,"end":49.00496557617188},{"word":"number ","start":49.00496557617188,"end":49.349793212890624},{"word":"as ","start":49.349793212890624,"end":49.69462060546875},{"word":"267-625-7342, ","start":49.69462060546875,"end":50.0394482421875},{"word":"and ","start":50.0394482421875,"end":50.38427587890625},{"word":"you’d ","start":50.38427587890625,"end":50.729103515625},{"word":"like ","start":50.729103515625,"end":51.07393115234375},{"word":"the ","start":51.07393115234375,"end":51.41875854492187},{"word":"repair ","start":51.41875854492187,"end":51.763586181640626},{"word":"done ","start":51.763586181640626,"end":52.108413818359374},{"word":"as ","start":52.108413818359374,"end":52.45324145507813},{"word":"soon ","start":52.45324145507813,"end":52.79806884765625},{"word":"as ","start":52.79806884765625,"end":53.142896484375},{"word":"possible.","start":53.142896484375,"end":53.48772412109375},{"word":" After ","start":57.31533325195313,"end":57.660160888671875},{"word":"this ","start":57.660160888671875,"end":58.00498852539062},{"word":"call, ","start":58.00498852539062,"end":58.34981616210938},{"word":"you’ll ","start":58.34981616210938,"end":58.694643798828125},{"word":"get ","start":58.694643798828125,"end":59.03947119140625},{"word":"a ","start":59.03947119140625,"end":59.384298828125},{"word":"text ","start":59.384298828125,"end":59.72912646484375},{"word":"message ","start":59.72912646484375,"end":60.0739541015625},{"word":"with ","start":60.0739541015625,"end":60.418781494140624},{"word":"a ","start":60.418781494140624,"end":60.76360913085937},{"word":"secure ","start":60.76360913085937,"end":61.10843676757813},{"word":"link ","start":61.10843676757813,"end":61.453264404296874},{"word":"to ","start":61.453264404296874,"end":61.79809204101562},{"word":"upload ","start":61.79809204101562,"end":62.14291943359375},{"word":"your ","start":62.14291943359375,"end":62.4877470703125},{"word":"driveway ","start":62.35754736328125,"end":62.702375},{"word":"photos.","start":62.35754736328125,"end":62.702375},{"word":" Including ","start":62.702375,"end":63.04720263671875},{"word":"a ","start":63.04720263671875,"end":63.3920302734375},{"word":"tape ","start":63.3920302734375,"end":63.736857666015624},{"word":"measure ","start":63.736857666015624,"end":64.08168530273437},{"word":"or ","start":64.08168530273437,"end":64.42651293945312},{"word":"something ","start":64.42651293945312,"end":64.77134057617188},{"word":"for ","start":64.77134057617188,"end":65.11616821289063},{"word":"scale ","start":65.11616821289063,"end":65.46099560546875},{"word":"in ","start":65.46099560546875,"end":65.8058232421875},{"word":"the ","start":65.8058232421875,"end":66.15065087890625},{"word":"pictures ","start":66.15065087890625,"end":66.495478515625},{"word":"is ","start":66.495478515625,"end":66.84030615234374},{"word":"perfect—it ","start":66.84030615234374,"end":67.18513354492187},{"word":"really ","start":67.18513354492187,"end":67.52996118164063},{"word":"helps ","start":67.52996118164063,"end":67.87478881835938},{"word":"the ","start":67.87478881835938,"end":68.21961645507812},{"word":"team ","start":68.03483911132813,"end":68.37966674804687},{"word":"provide ","start":68.03483911132813,"end":68.37966674804687},{"word":"an ","start":68.03483911132813,"end":68.37966674804687},{"word":"accurate ","start":68.03483911132813,"end":68.37966674804687},{"word":"estimate.","start":68.03483911132813,"end":68.37966674804687},{"word":"\n\nCould ","start":68.37966674804687,"end":68.724494140625},{"word":"you ","start":68.724494140625,"end":69.06932177734375},{"word":"please ","start":69.06932177734375,"end":69.4141494140625},{"word":"confirm ","start":69.4141494140625,"end":69.75897705078125},{"word":"the ","start":69.75897705078125,"end":70.1038046875},{"word":"property ","start":70.1038046875,"end":70.44863208007813},{"word":"address ","start":70.44863208007813,"end":70.79345971679687},{"word":"where ","start":70.79345971679687,"end":71.13828735351562},{"word":"the ","start":71.13828735351562,"end":71.48311499023437},{"word":"repair ","start":71.26242236328125,"end":71.60725},{"word":"is ","start":71.26242236328125,"end":71.60725},{"word":"needed?","start":71.26242236328125,"end":71.60725}],"metadata":{"response_id":11}},{"role":"user","content":"I'll tell you that later. ","words":[{"word":"I'll ","start":73.435,"end":73.835},{"word":"tell ","start":73.835,"end":74.07499999999999},{"word":"you ","start":74.07499999999999,"end":74.155},{"word":"that ","start":74.155,"end":74.395},{"word":"later. ","start":74.395,"end":74.71499999999999}]},{"role":"agent","content":"No problem, Enzo. You can provide the property address when you upload your photos, or let the team know when they follow up. Just watch for the text message with the upload link, and send those photos whenever you’re ready.\n\nA member of the Instant Pavers team will review everything and reach out to you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":77.614,"end":77.95882763671875},{"word":"problem, ","start":77.95882763671875,"end":78.3036552734375},{"word":"Enzo. ","start":78.3036552734375,"end":78.64848266601562},{"word":"You ","start":78.64848266601562,"end":78.99331030273437},{"word":"can ","start":78.99331030273437,"end":79.33813793945312},{"word":"provide ","start":79.33813793945312,"end":79.68296557617188},{"word":"the ","start":79.68296557617188,"end":80.02779321289063},{"word":"property ","start":80.02779321289063,"end":80.37262060546875},{"word":"address ","start":80.37262060546875,"end":80.7174482421875},{"word":"when ","start":80.7174482421875,"end":81.06227587890625},{"word":"you ","start":81.06227587890625,"end":81.407103515625},{"word":"upload ","start":81.407103515625,"end":81.75193115234374},{"word":"your ","start":81.75193115234374,"end":82.09675854492187},{"word":"photos, ","start":82.09675854492187,"end":82.44158618164063},{"word":"or ","start":82.44158618164063,"end":82.78641381835938},{"word":"let ","start":82.78641381835938,"end":83.13124145507813},{"word":"the ","start":83.08579736328124,"end":83.430625},{"word":"team ","start":83.08579736328124,"end":83.430625},{"word":"know ","start":83.08579736328124,"end":83.430625},{"word":"when ","start":83.08579736328124,"end":83.430625},{"word":"they ","start":83.08579736328124,"end":83.430625},{"word":"follow ","start":83.08579736328124,"end":83.430625},{"word":"up. ","start":83.08579736328124,"end":83.430625},{"word":"Just ","start":83.430625,"end":83.77545263671875},{"word":"watch ","start":83.77545263671875,"end":84.1202802734375},{"word":"for ","start":84.1202802734375,"end":84.46510766601563},{"word":"the ","start":84.46510766601563,"end":84.80993530273437},{"word":"text ","start":84.80993530273437,"end":85.15476293945312},{"word":"message ","start":85.15476293945312,"end":85.49959057617187},{"word":"with ","start":85.49959057617187,"end":85.84441821289063},{"word":"the ","start":85.84441821289063,"end":86.18924560546876},{"word":"upload ","start":86.18924560546876,"end":86.5340732421875},{"word":"link, ","start":86.5340732421875,"end":86.87890087890625},{"word":"and ","start":86.87890087890625,"end":87.223728515625},{"word":"send ","start":87.223728515625,"end":87.56855615234375},{"word":"those ","start":87.56855615234375,"end":87.91338354492187},{"word":"photos ","start":87.91338354492187,"end":88.25821118164062},{"word":"whenever ","start":88.25821118164062,"end":88.60303881835938},{"word":"you’re ","start":88.28708911132813,"end":88.63191674804688},{"word":"ready.","start":88.28708911132813,"end":88.63191674804688},{"word":"\n\nA ","start":88.63191674804688,"end":88.976744140625},{"word":"member ","start":88.976744140625,"end":89.32157177734375},{"word":"of ","start":89.32157177734375,"end":89.6663994140625},{"word":"the ","start":89.6663994140625,"end":90.01122705078124},{"word":"Instant ","start":90.01122705078124,"end":90.3560546875},{"word":"Pavers ","start":90.3560546875,"end":90.70088208007813},{"word":"team ","start":90.70088208007813,"end":91.04570971679688},{"word":"will ","start":91.04570971679688,"end":91.39053735351563},{"word":"review ","start":91.39053735351563,"end":91.73536499023437},{"word":"everything ","start":91.73536499023437,"end":92.08019262695312},{"word":"and ","start":91.80492236328125,"end":92.14975},{"word":"reach ","start":91.80492236328125,"end":92.14975},{"word":"out ","start":91.80492236328125,"end":92.14975},{"word":"to ","start":91.80492236328125,"end":92.14975},{"word":"you ","start":91.80492236328125,"end":92.14975},{"word":"soon. ","start":91.80492236328125,"end":92.14975},{"word":"Thanks ","start":92.14975,"end":92.49457763671874},{"word":"for ","start":92.49457763671874,"end":92.8394052734375},{"word":"calling, ","start":92.8394052734375,"end":93.18423266601563},{"word":"and ","start":93.18423266601563,"end":93.52906030273438},{"word":"have ","start":93.51158911132812,"end":93.85641674804687},{"word":"a ","start":93.51158911132812,"end":93.85641674804687},{"word":"great ","start":93.51158911132812,"end":93.85641674804687},{"word":"day!","start":93.51158911132812,"end":93.85641674804687}],"metadata":{"response_id":12}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This ","words":[{"word":"Thank ","start":0.159,"end":0.50382763671875},{"word":"you ","start":0.50382763671875,"end":0.8486552734375},{"word":"for ","start":0.8486552734375,"end":1.193482666015625},{"word":"calling ","start":1.193482666015625,"end":1.538310302734375},{"word":"Instant ","start":1.538310302734375,"end":1.883137939453125},{"word":"Pavers. ","start":1.883137939453125,"end":2.227965576171875},{"word":"This ","start":2.5855,"end":2.93032763671875}],"metadata":{"response_id":0}},{"role":"user","content":"Hey, Mac. ","words":[{"word":"Hey, ","start":3.2049998,"end":3.605},{"word":"Mac. ","start":3.605,"end":3.7649999999999997}]},{"role":"agent","content":"is Mac the ","words":[{"word":"is ","start":2.93032763671875,"end":3.2751552734375},{"word":"Mac ","start":3.2751552734375,"end":3.619982666015625},{"word":"the ","start":3.619982666015625,"end":3.964810302734375}],"metadata":{"response_id":0}},{"role":"user","content":"I need a quick estimate on a paver repair job for my driveway. ","words":[{"word":"I ","start":4.205,"end":4.445},{"word":"need ","start":4.445,"end":4.685},{"word":"a ","start":4.685,"end":4.925},{"word":"quick ","start":4.925,"end":5.325},{"word":"estimate ","start":5.325,"end":5.885},{"word":"on ","start":5.885,"end":6.205},{"word":"a ","start":6.205,"end":6.3649997},{"word":"paver ","start":6.3649997,"end":6.765},{"word":"repair ","start":6.765,"end":7.165},{"word":"job ","start":7.165,"end":7.5649999999999995},{"word":"for ","start":7.5649999999999995,"end":7.885},{"word":"my ","start":7.885,"end":8.125},{"word":"driveway. ","start":8.125,"end":8.605}]},{"role":"user","content":"I'll send photos over. The pavers are sunken. ","words":[{"word":"I'll ","start":9.575001,"end":9.975000000000001},{"word":"send ","start":9.975000000000001,"end":10.375},{"word":"photos ","start":10.375,"end":11.015},{"word":"over. ","start":11.015,"end":11.255},{"word":"The ","start":11.675,"end":11.995000000000001},{"word":"pavers ","start":11.995000000000001,"end":12.555000000000001},{"word":"are ","start":12.555000000000001,"end":12.875},{"word":"sunken. ","start":12.875,"end":13.355}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":14.521,"end":14.86582763671875},{"word":"for ","start":14.86582763671875,"end":15.2106552734375}],"metadata":{"response_id":6}},{"role":"user","content":"I can I can provide good photos? I'll include a tape measure and do all that. I've actually got a quote from you before, so I know the whole process. ","words":[{"word":"I ","start":15.085,"end":15.325000000000001},{"word":"can ","start":15.325000000000001,"end":15.565000000000001},{"word":"I ","start":16.175,"end":16.654999999999998},{"word":"can ","start":17.215,"end":17.455},{"word":"provide ","start":17.455,"end":17.935},{"word":"good ","start":17.935,"end":18.255},{"word":"photos? ","start":18.255,"end":18.735},{"word":"I'll ","start":18.735,"end":18.974999999999998},{"word":"include ","start":18.974999999999998,"end":19.294999999999998},{"word":"a ","start":19.294999999999998,"end":19.455},{"word":"tape ","start":19.455,"end":19.775},{"word":"measure ","start":19.775,"end":20.175},{"word":"and ","start":20.175,"end":20.494999999999997},{"word":"do ","start":21.154999999999998,"end":21.555},{"word":"all ","start":21.555,"end":21.715},{"word":"that. ","start":21.715,"end":21.955},{"word":"I've ","start":21.955,"end":22.195},{"word":"actually ","start":22.195,"end":22.435},{"word":"got ","start":22.435,"end":22.675},{"word":"a ","start":22.675,"end":22.834999999999997},{"word":"quote ","start":22.834999999999997,"end":23.075},{"word":"from ","start":23.075,"end":23.235},{"word":"you ","start":23.235,"end":23.395},{"word":"before, ","start":23.395,"end":24.034999},{"word":"so ","start":24.034999,"end":24.115},{"word":"I ","start":24.115,"end":24.275},{"word":"know ","start":24.275,"end":24.515},{"word":"the ","start":24.515,"end":24.675},{"word":"whole ","start":24.675,"end":24.915},{"word":"process. ","start":24.915,"end":25.235}]},{"role":"user","content":"The best phone number to reach me is going to be area code two six seven six two five. Seven three four two. My name is Enzo, and I need this done as soon as possible. ","words":[{"word":"The ","start":27.454998999999997,"end":27.775},{"word":"best ","start":27.775,"end":28.095},{"word":"phone ","start":28.095,"end":28.415},{"word":"number ","start":28.415,"end":28.735},{"word":"to ","start":29.195,"end":29.515},{"word":"reach ","start":29.515,"end":29.915},{"word":"me ","start":29.915,"end":30.315001},{"word":"is ","start":30.315001,"end":30.794999999999998},{"word":"going ","start":30.794999999999998,"end":31.275},{"word":"to ","start":31.275,"end":31.435},{"word":"be ","start":31.435,"end":31.915},{"word":"area ","start":31.915,"end":32.555},{"word":"code ","start":32.555,"end":32.955000000000005},{"word":"two ","start":33.755,"end":34.314998},{"word":"six ","start":34.314998,"end":34.715},{"word":"seven ","start":34.715,"end":35.355000000000004},{"word":"six ","start":35.355000000000004,"end":35.834998000000006},{"word":"two ","start":35.834998000000006,"end":36.235},{"word":"five. ","start":36.235,"end":36.555},{"word":"Seven ","start":37.375,"end":37.935},{"word":"three ","start":37.935,"end":38.575},{"word":"four ","start":38.575,"end":38.974997},{"word":"two. ","start":38.974997,"end":39.375},{"word":"My ","start":40.285003,"end":40.605002000000006},{"word":"name ","start":40.605002000000006,"end":40.845000000000006},{"word":"is ","start":40.845000000000006,"end":41.085},{"word":"Enzo, ","start":41.455000000000005,"end":42.015},{"word":"and ","start":42.725,"end":43.045},{"word":"I ","start":43.045,"end":43.205000000000005},{"word":"need ","start":43.205000000000005,"end":43.445},{"word":"this ","start":43.445,"end":43.685},{"word":"done ","start":43.685,"end":43.925000000000004},{"word":"as ","start":44.445,"end":44.765},{"word":"soon ","start":44.765,"end":45.005},{"word":"as ","start":45.005,"end":45.244998},{"word":"possible. ","start":45.244998,"end":45.564998}]},{"role":"agent","content":"Thanks, Enzo. I’ve got your phone number as 267-625-7342, and you’d like the repair done as soon as possible. After this call, you’ll get a text message with a secure link to upload your driveway photos. Including a tape measure or something for scale in the pictures is perfect—it really helps the team provide an accurate estimate.\n\nCould you please confirm the property address where the repair is needed?","words":[{"word":"Thanks, ","start":46.936,"end":47.28082763671875},{"word":"Enzo. ","start":47.28082763671875,"end":47.6256552734375},{"word":"I’ve ","start":47.6256552734375,"end":47.97048266601563},{"word":"got ","start":47.97048266601563,"end":48.315310302734375},{"word":"your ","start":48.315310302734375,"end":48.66013793945312},{"word":"phone ","start":48.66013793945312,"end":49.00496557617188},{"word":"number ","start":49.00496557617188,"end":49.349793212890624},{"word":"as ","start":49.349793212890624,"end":49.69462060546875},{"word":"267-625-7342, ","start":49.69462060546875,"end":50.0394482421875},{"word":"and ","start":50.0394482421875,"end":50.38427587890625},{"word":"you’d ","start":50.38427587890625,"end":50.729103515625},{"word":"like ","start":50.729103515625,"end":51.07393115234375},{"word":"the ","start":51.07393115234375,"end":51.41875854492187},{"word":"repair ","start":51.41875854492187,"end":51.763586181640626},{"word":"done ","start":51.763586181640626,"end":52.108413818359374},{"word":"as ","start":52.108413818359374,"end":52.45324145507813},{"word":"soon ","start":52.45324145507813,"end":52.79806884765625},{"word":"as ","start":52.79806884765625,"end":53.142896484375},{"word":"possible.","start":53.142896484375,"end":53.48772412109375},{"word":" After ","start":57.31533325195313,"end":57.660160888671875},{"word":"this ","start":57.660160888671875,"end":58.00498852539062},{"word":"call, ","start":58.00498852539062,"end":58.34981616210938},{"word":"you’ll ","start":58.34981616210938,"end":58.694643798828125},{"word":"get ","start":58.694643798828125,"end":59.03947119140625},{"word":"a ","start":59.03947119140625,"end":59.384298828125},{"word":"text ","start":59.384298828125,"end":59.72912646484375},{"word":"message ","start":59.72912646484375,"end":60.0739541015625},{"word":"with ","start":60.0739541015625,"end":60.418781494140624},{"word":"a ","start":60.418781494140624,"end":60.76360913085937},{"word":"secure ","start":60.76360913085937,"end":61.10843676757813},{"word":"link ","start":61.10843676757813,"end":61.453264404296874},{"word":"to ","start":61.453264404296874,"end":61.79809204101562},{"word":"upload ","start":61.79809204101562,"end":62.14291943359375},{"word":"your ","start":62.14291943359375,"end":62.4877470703125},{"word":"driveway ","start":62.35754736328125,"end":62.702375},{"word":"photos.","start":62.35754736328125,"end":62.702375},{"word":" Including ","start":62.702375,"end":63.04720263671875},{"word":"a ","start":63.04720263671875,"end":63.3920302734375},{"word":"tape ","start":63.3920302734375,"end":63.736857666015624},{"word":"measure ","start":63.736857666015624,"end":64.08168530273437},{"word":"or ","start":64.08168530273437,"end":64.42651293945312},{"word":"something ","start":64.42651293945312,"end":64.77134057617188},{"word":"for ","start":64.77134057617188,"end":65.11616821289063},{"word":"scale ","start":65.11616821289063,"end":65.46099560546875},{"word":"in ","start":65.46099560546875,"end":65.8058232421875},{"word":"the ","start":65.8058232421875,"end":66.15065087890625},{"word":"pictures ","start":66.15065087890625,"end":66.495478515625},{"word":"is ","start":66.495478515625,"end":66.84030615234374},{"word":"perfect—it ","start":66.84030615234374,"end":67.18513354492187},{"word":"really ","start":67.18513354492187,"end":67.52996118164063},{"word":"helps ","start":67.52996118164063,"end":67.87478881835938},{"word":"the ","start":67.87478881835938,"end":68.21961645507812},{"word":"team ","start":68.03483911132813,"end":68.37966674804687},{"word":"provide ","start":68.03483911132813,"end":68.37966674804687},{"word":"an ","start":68.03483911132813,"end":68.37966674804687},{"word":"accurate ","start":68.03483911132813,"end":68.37966674804687},{"word":"estimate.","start":68.03483911132813,"end":68.37966674804687},{"word":"\n\nCould ","start":68.37966674804687,"end":68.724494140625},{"word":"you ","start":68.724494140625,"end":69.06932177734375},{"word":"please ","start":69.06932177734375,"end":69.4141494140625},{"word":"confirm ","start":69.4141494140625,"end":69.75897705078125},{"word":"the ","start":69.75897705078125,"end":70.1038046875},{"word":"property ","start":70.1038046875,"end":70.44863208007813},{"word":"address ","start":70.44863208007813,"end":70.79345971679687},{"word":"where ","start":70.79345971679687,"end":71.13828735351562},{"word":"the ","start":71.13828735351562,"end":71.48311499023437},{"word":"repair ","start":71.26242236328125,"end":71.60725},{"word":"is ","start":71.26242236328125,"end":71.60725},{"word":"needed?","start":71.26242236328125,"end":71.60725}],"metadata":{"response_id":11}},{"role":"user","content":"I'll tell you that later. ","words":[{"word":"I'll ","start":73.435,"end":73.835},{"word":"tell ","start":73.835,"end":74.07499999999999},{"word":"you ","start":74.07499999999999,"end":74.155},{"word":"that ","start":74.155,"end":74.395},{"word":"later. ","start":74.395,"end":74.71499999999999}]},{"role":"agent","content":"No problem, Enzo. You can provide the property address when you upload your photos, or let the team know when they follow up. Just watch for the text message with the upload link, and send those photos whenever you’re ready.\n\nA member of the Instant Pavers team will review everything and reach out to you soon. Thanks for calling, and have a great day!","words":[{"word":"No ","start":77.614,"end":77.95882763671875},{"word":"problem, ","start":77.95882763671875,"end":78.3036552734375},{"word":"Enzo. ","start":78.3036552734375,"end":78.64848266601562},{"word":"You ","start":78.64848266601562,"end":78.99331030273437},{"word":"can ","start":78.99331030273437,"end":79.33813793945312},{"word":"provide ","start":79.33813793945312,"end":79.68296557617188},{"word":"the ","start":79.68296557617188,"end":80.02779321289063},{"word":"property ","start":80.02779321289063,"end":80.37262060546875},{"word":"address ","start":80.37262060546875,"end":80.7174482421875},{"word":"when ","start":80.7174482421875,"end":81.06227587890625},{"word":"you ","start":81.06227587890625,"end":81.407103515625},{"word":"upload ","start":81.407103515625,"end":81.75193115234374},{"word":"your ","start":81.75193115234374,"end":82.09675854492187},{"word":"photos, ","start":82.09675854492187,"end":82.44158618164063},{"word":"or ","start":82.44158618164063,"end":82.78641381835938},{"word":"let ","start":82.78641381835938,"end":83.13124145507813},{"word":"the ","start":83.08579736328124,"end":83.430625},{"word":"team ","start":83.08579736328124,"end":83.430625},{"word":"know ","start":83.08579736328124,"end":83.430625},{"word":"when ","start":83.08579736328124,"end":83.430625},{"word":"they ","start":83.08579736328124,"end":83.430625},{"word":"follow ","start":83.08579736328124,"end":83.430625},{"word":"up. ","start":83.08579736328124,"end":83.430625},{"word":"Just ","start":83.430625,"end":83.77545263671875},{"word":"watch ","start":83.77545263671875,"end":84.1202802734375},{"word":"for ","start":84.1202802734375,"end":84.46510766601563},{"word":"the ","start":84.46510766601563,"end":84.80993530273437},{"word":"text ","start":84.80993530273437,"end":85.15476293945312},{"word":"message ","start":85.15476293945312,"end":85.49959057617187},{"word":"with ","start":85.49959057617187,"end":85.84441821289063},{"word":"the ","start":85.84441821289063,"end":86.18924560546876},{"word":"upload ","start":86.18924560546876,"end":86.5340732421875},{"word":"link, ","start":86.5340732421875,"end":86.87890087890625},{"word":"and ","start":86.87890087890625,"end":87.223728515625},{"word":"send ","start":87.223728515625,"end":87.56855615234375},{"word":"those ","start":87.56855615234375,"end":87.91338354492187},{"word":"photos ","start":87.91338354492187,"end":88.25821118164062},{"word":"whenever ","start":88.25821118164062,"end":88.60303881835938},{"word":"you’re ","start":88.28708911132813,"end":88.63191674804688},{"word":"ready.","start":88.28708911132813,"end":88.63191674804688},{"word":"\n\nA ","start":88.63191674804688,"end":88.976744140625},{"word":"member ","start":88.976744140625,"end":89.32157177734375},{"word":"of ","start":89.32157177734375,"end":89.6663994140625},{"word":"the ","start":89.6663994140625,"end":90.01122705078124},{"word":"Instant ","start":90.01122705078124,"end":90.3560546875},{"word":"Pavers ","start":90.3560546875,"end":90.70088208007813},{"word":"team ","start":90.70088208007813,"end":91.04570971679688},{"word":"will ","start":91.04570971679688,"end":91.39053735351563},{"word":"review ","start":91.39053735351563,"end":91.73536499023437},{"word":"everything ","start":91.73536499023437,"end":92.08019262695312},{"word":"and ","start":91.80492236328125,"end":92.14975},{"word":"reach ","start":91.80492236328125,"end":92.14975},{"word":"out ","start":91.80492236328125,"end":92.14975},{"word":"to ","start":91.80492236328125,"end":92.14975},{"word":"you ","start":91.80492236328125,"end":92.14975},{"word":"soon. ","start":91.80492236328125,"end":92.14975},{"word":"Thanks ","start":92.14975,"end":92.49457763671874},{"word":"for ","start":92.49457763671874,"end":92.8394052734375},{"word":"calling, ","start":92.8394052734375,"end":93.18423266601563},{"word":"and ","start":93.18423266601563,"end":93.52906030273438},{"word":"have ","start":93.51158911132812,"end":93.85641674804687},{"word":"a ","start":93.51158911132812,"end":93.85641674804687},{"word":"great ","start":93.51158911132812,"end":93.85641674804687},{"word":"day!","start":93.51158911132812,"end":93.85641674804687}],"metadata":{"response_id":12}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ec2d9b8f8754df5a7f5bb6f8ddefccbf5930153137fff4090548729ac1399e76/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ec2d9b8f8754df5a7f5bb6f8ddefccbf5930153137fff4090548729ac1399e76/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ec2d9b8f8754df5a7f5bb6f8ddefccbf5930153137fff4090548729ac1399e76/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":827,"p90":1530,"p95":1666.5,"p99":1775.7,"min":1,"max":1803,"num":11,"sum":9898,"values":[1,602,914,756,745,827,732,1803,1108,880,1530]},"e2e":{"p50":1371.001953125,"p90":2610.2,"p95":2754.6,"p99":2870.12,"min":1157,"max":2899,"num":5,"sum":8770.001953125,"values":[1157,1166,2177,1371.001953125,2899]},"tts":{"p50":157,"p90":216,"p95":229.5,"p99":240.3,"min":142,"max":243,"num":11,"sum":1844,"values":[157,165,149,243,145,182,142,158,142,145,216]},"asr":{"p50":267,"p90":309.79999999999995,"p95":320.4,"p99":328.88,"min":164,"max":331,"num":5,"sum":1242,"values":[164,278,202,331,267]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":8.8916699},{"product":"platform_tts","unit_price":0.025,"cost":2.425},{"product":"gpt_4_1","unit_price":0.075,"cost":7.275},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":97,"total_duration_unit_price":0.1916667,"combined_cost":20.0916699},"call_analysis":{"call_summary":"Enzo called to request a quick estimate for a paver repair job on his driveway, mentioning sunken pavers and offering to send detailed photos. He provided his preferred contact number and stated he would share the property address later. The agent explained the next steps for submitting photos and confirmed follow-up procedures.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Enzo","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of sunken pavers in the driveway; customer will send photos with a tape measure for scale.","phone_number":"2676257342"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1384,1390,1396,1375,1409,1416,1406,1432,1455,1460,1508,1611],"average":1436.8333333333333,"num_requests":12},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780606419585}

2026-06-05T10:24:25-06:00
{"event":"call_started","call":{"call_id":"call_033c175d472b78fa8f34d4c5e30","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780676664774,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780676664774}

2026-06-05T10:24:29-06:00
{"event":"call_ended","call":{"call_id":"call_033c175d472b78fa8f34d4c5e30","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780676664774,"end_timestamp":1780676668526,"duration_ms":3752,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the ","words":[{"word":"Thank ","start":0.237,"end":0.58182763671875},{"word":"you ","start":0.58182763671875,"end":0.9266552734375},{"word":"for ","start":0.9266552734375,"end":1.271482666015625},{"word":"calling ","start":1.271482666015625,"end":1.616310302734375},{"word":"Instant ","start":1.616310302734375,"end":1.961137939453125},{"word":"Pavers. ","start":1.877505859375,"end":2.222333251953125},{"word":"This ","start":2.222333251953125,"end":2.567160888671875},{"word":"is ","start":2.567160888671875,"end":2.911988525390625},{"word":"Mac ","start":2.911988525390625,"end":3.256816162109375},{"word":"the ","start":3.256816162109375,"end":3.601643798828125}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the ","words":[{"word":"Thank ","start":0.237,"end":0.58182763671875},{"word":"you ","start":0.58182763671875,"end":0.9266552734375},{"word":"for ","start":0.9266552734375,"end":1.271482666015625},{"word":"calling ","start":1.271482666015625,"end":1.616310302734375},{"word":"Instant ","start":1.616310302734375,"end":1.961137939453125},{"word":"Pavers. ","start":1.877505859375,"end":2.222333251953125},{"word":"This ","start":2.222333251953125,"end":2.567160888671875},{"word":"is ","start":2.567160888671875,"end":2.911988525390625},{"word":"Mac ","start":2.911988525390625,"end":3.256816162109375},{"word":"the ","start":3.256816162109375,"end":3.601643798828125}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/132eb3dcc6019b47c382ad547a2ffe50b3181e9549da54ffe68b1bb6889e153c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/132eb3dcc6019b47c382ad547a2ffe50b3181e9549da54ffe68b1bb6889e153c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/132eb3dcc6019b47c382ad547a2ffe50b3181e9549da54ffe68b1bb6889e153c/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":4,"p90":4,"p95":4,"p99":4,"min":4,"max":4,"num":1,"sum":4,"values":[4]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"sum":232,"values":[232]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780676668526}

2026-06-05T10:24:30-06:00
{"event":"call_analyzed","call":{"call_id":"call_033c175d472b78fa8f34d4c5e30","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQ0qACGAI=","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780676664774,"end_timestamp":1780676668526,"duration_ms":3752,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the ","words":[{"word":"Thank ","start":0.237,"end":0.58182763671875},{"word":"you ","start":0.58182763671875,"end":0.9266552734375},{"word":"for ","start":0.9266552734375,"end":1.271482666015625},{"word":"calling ","start":1.271482666015625,"end":1.616310302734375},{"word":"Instant ","start":1.616310302734375,"end":1.961137939453125},{"word":"Pavers. ","start":1.877505859375,"end":2.222333251953125},{"word":"This ","start":2.222333251953125,"end":2.567160888671875},{"word":"is ","start":2.567160888671875,"end":2.911988525390625},{"word":"Mac ","start":2.911988525390625,"end":3.256816162109375},{"word":"the ","start":3.256816162109375,"end":3.601643798828125}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the ","words":[{"word":"Thank ","start":0.237,"end":0.58182763671875},{"word":"you ","start":0.58182763671875,"end":0.9266552734375},{"word":"for ","start":0.9266552734375,"end":1.271482666015625},{"word":"calling ","start":1.271482666015625,"end":1.616310302734375},{"word":"Instant ","start":1.616310302734375,"end":1.961137939453125},{"word":"Pavers. ","start":1.877505859375,"end":2.222333251953125},{"word":"This ","start":2.222333251953125,"end":2.567160888671875},{"word":"is ","start":2.567160888671875,"end":2.911988525390625},{"word":"Mac ","start":2.911988525390625,"end":3.256816162109375},{"word":"the ","start":3.256816162109375,"end":3.601643798828125}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/132eb3dcc6019b47c382ad547a2ffe50b3181e9549da54ffe68b1bb6889e153c/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/132eb3dcc6019b47c382ad547a2ffe50b3181e9549da54ffe68b1bb6889e153c/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/132eb3dcc6019b47c382ad547a2ffe50b3181e9549da54ffe68b1bb6889e153c/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":4,"p90":4,"p95":4,"p99":4,"min":4,"max":4,"num":1,"sum":4,"values":[4]},"tts":{"p50":232,"p90":232,"p95":232,"p99":232,"min":232,"max":232,"num":1,"sum":232,"values":[232]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"call_analysis":{"call_summary":"The call was disconnected by the user almost immediately after the agent began the greeting. No conversation took place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780676669889}

2026-06-05T11:41:09-06:00
{"event":"call_started","call":{"call_id":"call_b29770013537de99a7e635fb21c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780681268539,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780681268539}

2026-06-05T11:42:53-06:00
{"event":"call_ended","call":{"call_id":"call_b29770013537de99a7e635fb21c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780681268539,"end_timestamp":1780681371212,"duration_ms":102673,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I need to get a estimate. I have some pavers in my driveway that need to be repaired. \nAgent: Thanks for sharing that. We can help with paver repairs for your driveway. Would you prefer to get an online estimate by sending us some photos of the area, or would you like to schedule an on-site consultation where someone comes out to take a look?\nUser: I'll do a online estimate. \nAgent: All right, an online estimate is a great way to get started. After our call, you'll receive a text message with a secure link where you can upload photos of your driveway. Try to include several clear photos from different angles, and if possible, place a tape measure or another object for size reference in a few of them. This helps us provide a more accurate estimate.\n\nTo send you the upload link, what's the best mobile number to use?\nUser: Send it to this number. \nAgent: Got it, I'll use the number you're calling from to send the upload link. Just to make sure everything is accurate, can I get your name and the property address where the driveway repair is needed?\nUser: It's Mario, and I'll give you the address later. Just send me the link for now. \nAgent: Thanks, Mario. I'll send the upload link to your number right after this call. When you're ready, you can reply to that \nUser: Six Is that all? Thank you. \nAgent: That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.919755859375,"end":2.264583251953125},{"word":"This ","start":2.264583251953125,"end":2.609410888671875},{"word":"is ","start":2.609410888671875,"end":2.954238525390625},{"word":"Mac ","start":2.954238525390625,"end":3.299066162109375},{"word":"the ","start":3.299066162109375,"end":3.643893798828125},{"word":"Digital ","start":3.643893798828125,"end":3.98872119140625},{"word":"Assistant. ","start":3.98872119140625,"end":4.333548828125},{"word":"How ","start":4.586583251953125,"end":4.931410888671875},{"word":"may ","start":4.931410888671875,"end":5.276238525390625},{"word":"I ","start":5.276238525390625,"end":5.621066162109375},{"word":"help ","start":5.321505859375,"end":5.666333251953125},{"word":"you?","start":5.321505859375,"end":5.666333251953125}],"metadata":{"response_id":0}},{"role":"user","content":"I need to get a estimate. I have some pavers in my driveway that need to be repaired. ","words":[{"word":"I ","start":6.925,"end":7.245},{"word":"need ","start":7.245,"end":7.485},{"word":"to ","start":7.485,"end":7.5649999999999995},{"word":"get ","start":7.5649999999999995,"end":7.805},{"word":"a ","start":7.805,"end":8.285},{"word":"estimate. ","start":8.285,"end":8.765},{"word":"I ","start":8.765,"end":8.925},{"word":"have ","start":8.925,"end":9.085},{"word":"some ","start":9.085,"end":9.325000000000001},{"word":"pavers ","start":9.615,"end":10.255},{"word":"in ","start":10.255,"end":10.415000000000001},{"word":"my ","start":10.415000000000001,"end":10.655000000000001},{"word":"driveway ","start":10.655000000000001,"end":11.134999},{"word":"that ","start":11.134999,"end":11.375},{"word":"need ","start":11.375,"end":11.535},{"word":"to ","start":11.535,"end":11.695},{"word":"be ","start":11.695,"end":11.774999500000002},{"word":"repaired. ","start":11.774999500000002,"end":12.095}]},{"role":"agent","content":"Thanks for sharing that. We can help with paver repairs for your driveway. Would you prefer to get an online estimate by sending us some photos of the area, or would you like to schedule an on-site consultation where someone comes out to take a look?","words":[{"word":"Thanks ","start":15.939,"end":16.28382763671875},{"word":"for ","start":16.28382763671875,"end":16.6286552734375},{"word":"sharing ","start":16.6286552734375,"end":16.973482666015624},{"word":"that.","start":16.75517236328125,"end":17.1},{"word":" We ","start":17.1,"end":17.44482763671875},{"word":"can ","start":17.44482763671875,"end":17.7896552734375},{"word":"help ","start":17.7896552734375,"end":18.134482666015625},{"word":"with ","start":18.134482666015625,"end":18.479310302734376},{"word":"paver ","start":18.479310302734376,"end":18.824137939453124},{"word":"repairs ","start":18.824137939453124,"end":19.168965576171875},{"word":"for ","start":19.168965576171875,"end":19.513793212890626},{"word":"your ","start":19.513793212890626,"end":19.85862060546875},{"word":"driveway.","start":19.831839111328126,"end":20.176666748046873},{"word":" Would ","start":20.176666748046873,"end":20.521494140625},{"word":"you ","start":20.521494140625,"end":20.86632177734375},{"word":"prefer ","start":20.86632177734375,"end":21.2111494140625},{"word":"to ","start":21.2111494140625,"end":21.55597705078125},{"word":"get ","start":21.55597705078125,"end":21.9008046875},{"word":"an ","start":21.9008046875,"end":22.245632080078124},{"word":"online ","start":22.245632080078124,"end":22.590459716796875},{"word":"estimate ","start":22.590459716796875,"end":22.935287353515626},{"word":"by ","start":22.935287353515626,"end":23.280114990234374},{"word":"sending ","start":23.280114990234374,"end":23.624942626953125},{"word":"us ","start":23.624942626953125,"end":23.96977001953125},{"word":"some ","start":23.96977001953125,"end":24.31459765625},{"word":"photos ","start":24.31459765625,"end":24.65942529296875},{"word":"of ","start":24.65942529296875,"end":25.0042529296875},{"word":"the ","start":25.0042529296875,"end":25.34908056640625},{"word":"area, ","start":25.34908056640625,"end":25.693907958984376},{"word":"or ","start":25.693907958984376,"end":26.038735595703123},{"word":"would ","start":26.038735595703123,"end":26.383563232421874},{"word":"you ","start":26.383563232421874,"end":26.728390869140625},{"word":"like ","start":26.728390869140625,"end":27.073218505859376},{"word":"to ","start":27.073218505859376,"end":27.4180458984375},{"word":"schedule ","start":27.4180458984375,"end":27.76287353515625},{"word":"an ","start":27.76287353515625,"end":28.107701171875},{"word":"on-site ","start":28.107701171875,"end":28.45252880859375},{"word":"consultation ","start":28.307130859375,"end":28.651958251953126},{"word":"where ","start":28.307130859375,"end":28.651958251953126},{"word":"someone ","start":28.307130859375,"end":28.651958251953126},{"word":"comes ","start":28.307130859375,"end":28.651958251953126},{"word":"out ","start":28.307130859375,"end":28.651958251953126},{"word":"to ","start":28.307130859375,"end":28.651958251953126},{"word":"take ","start":28.307130859375,"end":28.651958251953126},{"word":"a ","start":28.307130859375,"end":28.651958251953126},{"word":"look?","start":28.307130859375,"end":28.651958251953126}],"metadata":{"response_id":1}},{"role":"user","content":"I'll do a online estimate. ","words":[{"word":"I'll ","start":29.715,"end":30.114998999999997},{"word":"do ","start":30.114998999999997,"end":30.274998999999998},{"word":"a ","start":30.274998999999998,"end":30.434998},{"word":"online ","start":30.434998,"end":30.915},{"word":"estimate. ","start":30.915,"end":31.395}]},{"role":"agent","content":"All right, an online estimate is a great way to get started. After our call, you'll receive a text message with a secure link where you can upload photos of your driveway. Try to include several clear photos from different angles, and if possible, place a tape measure or another object for size reference in a few of them. This helps us provide a more accurate estimate.\n\nTo send you the upload link, what's the best mobile number to use?","words":[{"word":"All ","start":32.512,"end":32.85682763671875},{"word":"right, ","start":32.85682763671875,"end":33.2016552734375},{"word":"an ","start":33.2016552734375,"end":33.54648266601563},{"word":"online ","start":33.54648266601563,"end":33.891310302734375},{"word":"estimate ","start":33.891310302734375,"end":34.23613793945312},{"word":"is ","start":34.23613793945312,"end":34.58096557617188},{"word":"a ","start":34.58096557617188,"end":34.925793212890625},{"word":"great ","start":34.925793212890625,"end":35.27062060546875},{"word":"way ","start":35.27062060546875,"end":35.6154482421875},{"word":"to ","start":35.499255859375,"end":35.84408325195312},{"word":"get ","start":35.499255859375,"end":35.84408325195312},{"word":"started. ","start":35.499255859375,"end":35.84408325195312},{"word":"After ","start":35.84408325195312,"end":36.18891088867188},{"word":"our ","start":36.18891088867188,"end":36.533738525390625},{"word":"call, ","start":36.533738525390625,"end":36.87856616210937},{"word":"you'll ","start":36.87856616210937,"end":37.22339379882813},{"word":"receive ","start":37.22339379882813,"end":37.56822119140625},{"word":"a ","start":37.56822119140625,"end":37.913048828125},{"word":"text ","start":37.913048828125,"end":38.25787646484375},{"word":"message ","start":38.25787646484375,"end":38.6027041015625},{"word":"with ","start":38.6027041015625,"end":38.94753149414063},{"word":"a ","start":38.94753149414063,"end":39.292359130859374},{"word":"secure ","start":39.292359130859374,"end":39.63718676757812},{"word":"link ","start":39.63718676757812,"end":39.982014404296876},{"word":"where ","start":39.982014404296876,"end":40.326842041015624},{"word":"you ","start":40.326842041015624,"end":40.67166943359375},{"word":"can ","start":40.67166943359375,"end":41.0164970703125},{"word":"upload ","start":41.0164970703125,"end":41.36132470703125},{"word":"photos ","start":41.36132470703125,"end":41.70615234375},{"word":"of ","start":41.501630859375,"end":41.84645825195312},{"word":"your ","start":41.501630859375,"end":41.84645825195312},{"word":"driveway. ","start":41.501630859375,"end":41.84645825195312},{"word":"Try ","start":41.84645825195312,"end":42.19128588867188},{"word":"to ","start":42.19128588867188,"end":42.536113525390626},{"word":"include ","start":42.536113525390626,"end":42.88094116210937},{"word":"several ","start":42.88094116210937,"end":43.22576879882813},{"word":"clear ","start":43.22576879882813,"end":43.57059619140625},{"word":"photos ","start":43.57059619140625,"end":43.915423828125},{"word":"from ","start":43.915423828125,"end":44.26025146484375},{"word":"different ","start":44.26025146484375,"end":44.6050791015625},{"word":"angles, ","start":44.6050791015625,"end":44.94990649414063},{"word":"and ","start":44.94990649414063,"end":45.294734130859375},{"word":"if ","start":45.294734130859375,"end":45.63956176757812},{"word":"possible, ","start":45.63956176757812,"end":45.98438940429688},{"word":"place ","start":45.98438940429688,"end":46.329217041015625},{"word":"a ","start":46.329217041015625,"end":46.67404443359375},{"word":"tape ","start":46.67404443359375,"end":47.0188720703125},{"word":"measure ","start":47.0188720703125,"end":47.36369970703125},{"word":"or ","start":47.36369970703125,"end":47.70852734375},{"word":"another ","start":47.70852734375,"end":48.05335498046875},{"word":"object ","start":48.05335498046875,"end":48.39818237304687},{"word":"for ","start":48.39818237304687,"end":48.74301000976563},{"word":"size ","start":48.74301000976563,"end":49.087837646484374},{"word":"reference ","start":48.769464111328126,"end":49.114291748046874},{"word":"in ","start":48.769464111328126,"end":49.114291748046874},{"word":"a ","start":48.769464111328126,"end":49.114291748046874},{"word":"few ","start":48.769464111328126,"end":49.114291748046874},{"word":"of ","start":48.769464111328126,"end":49.114291748046874},{"word":"them. ","start":48.769464111328126,"end":49.114291748046874},{"word":"This ","start":49.114291748046874,"end":49.459119140625},{"word":"helps ","start":49.459119140625,"end":49.80394677734375},{"word":"us ","start":49.80394677734375,"end":50.1487744140625},{"word":"provide ","start":50.1487744140625,"end":50.49360205078125},{"word":"a ","start":50.49360205078125,"end":50.8384296875},{"word":"more ","start":50.8384296875,"end":51.18325708007813},{"word":"accurate ","start":51.18325708007813,"end":51.528084716796876},{"word":"estimate.","start":51.528084716796876,"end":51.87291235351562},{"word":"\n\nTo ","start":51.912291748046876,"end":52.257119140625},{"word":"send ","start":52.257119140625,"end":52.60194677734375},{"word":"you ","start":52.60194677734375,"end":52.9467744140625},{"word":"the ","start":52.9467744140625,"end":53.29160205078125},{"word":"upload ","start":53.29160205078125,"end":53.6364296875},{"word":"link, ","start":53.6364296875,"end":53.98125708007812},{"word":"what's ","start":53.98125708007812,"end":54.32608471679688},{"word":"the ","start":54.32608471679688,"end":54.670912353515625},{"word":"best ","start":54.670912353515625,"end":55.01573999023437},{"word":"mobile ","start":55.01573999023437,"end":55.36056762695313},{"word":"number ","start":55.36056762695313,"end":55.70539501953125},{"word":"to ","start":55.70539501953125,"end":56.05022265625},{"word":"use?","start":55.781880859375,"end":56.126708251953126}],"metadata":{"response_id":2}},{"role":"user","content":"Send it to this number. ","words":[{"word":"Send ","start":57.265002,"end":57.585},{"word":"it ","start":57.585,"end":57.745000000000005},{"word":"to ","start":57.745000000000005,"end":57.825},{"word":"this ","start":57.825,"end":58.065000000000005},{"word":"number. ","start":58.065000000000005,"end":58.225}]},{"role":"agent","content":"Got it, I'll use the number you're calling from to send the upload link. Just to make sure everything is accurate, can I get your name and the property address where the driveway repair is needed?","words":[{"word":"Got ","start":60.979,"end":61.32382763671875},{"word":"it, ","start":61.32382763671875,"end":61.6686552734375},{"word":"I'll ","start":61.6686552734375,"end":62.013482666015626},{"word":"use ","start":62.013482666015626,"end":62.358310302734374},{"word":"the ","start":62.358310302734374,"end":62.70313793945313},{"word":"number ","start":62.70313793945313,"end":63.047965576171876},{"word":"you're ","start":63.047965576171876,"end":63.39279321289062},{"word":"calling ","start":63.39279321289062,"end":63.73762060546875},{"word":"from ","start":63.73762060546875,"end":64.0824482421875},{"word":"to ","start":64.0824482421875,"end":64.42727587890624},{"word":"send ","start":64.42727587890624,"end":64.772103515625},{"word":"the ","start":64.772103515625,"end":65.11693115234375},{"word":"upload ","start":64.813755859375,"end":65.15858325195312},{"word":"link. ","start":64.813755859375,"end":65.15858325195312},{"word":"Just ","start":65.15858325195312,"end":65.50341088867188},{"word":"to ","start":65.50341088867188,"end":65.84823852539063},{"word":"make ","start":65.84823852539063,"end":66.19306616210937},{"word":"sure ","start":66.19306616210937,"end":66.53789379882812},{"word":"everything ","start":66.53789379882812,"end":66.88272119140625},{"word":"is ","start":66.88272119140625,"end":67.227548828125},{"word":"accurate, ","start":67.227548828125,"end":67.57237646484376},{"word":"can ","start":67.57237646484376,"end":67.9172041015625},{"word":"I ","start":67.9172041015625,"end":68.26203149414063},{"word":"get ","start":68.26203149414063,"end":68.60685913085938},{"word":"your ","start":68.60685913085938,"end":68.95168676757812},{"word":"name ","start":68.95168676757812,"end":69.29651440429687},{"word":"and ","start":69.29651440429687,"end":69.64134204101562},{"word":"the ","start":69.64134204101562,"end":69.98616943359374},{"word":"property ","start":69.98021411132812,"end":70.32504174804687},{"word":"address ","start":69.98021411132812,"end":70.32504174804687},{"word":"where ","start":69.98021411132812,"end":70.32504174804687},{"word":"the ","start":69.98021411132812,"end":70.32504174804687},{"word":"driveway ","start":69.98021411132812,"end":70.32504174804687},{"word":"repair ","start":69.98021411132812,"end":70.32504174804687},{"word":"is ","start":69.98021411132812,"end":70.32504174804687},{"word":"needed?","start":69.98021411132812,"end":70.32504174804687}],"metadata":{"response_id":3}},{"role":"user","content":"It's Mario, and I'll give you the address later. Just send me the link for now. ","words":[{"word":"It's ","start":71.664996,"end":72.145},{"word":"Mario, ","start":72.145,"end":72.865},{"word":"and ","start":72.865,"end":73.02499999999999},{"word":"I'll ","start":73.02499999999999,"end":73.265},{"word":"give ","start":73.265,"end":73.425},{"word":"you ","start":73.425,"end":73.505},{"word":"the ","start":73.505,"end":73.74499999999999},{"word":"address ","start":73.74499999999999,"end":74.065},{"word":"later. ","start":74.065,"end":74.545},{"word":"Just ","start":74.545,"end":74.624995},{"word":"send ","start":74.705,"end":75.02499999999999},{"word":"me ","start":75.02499999999999,"end":75.10499999999999},{"word":"the ","start":75.10499999999999,"end":75.264995},{"word":"link ","start":75.264995,"end":75.425},{"word":"for ","start":75.425,"end":75.664996},{"word":"now. ","start":75.664996,"end":75.74499999999999}]},{"role":"agent","content":"Thanks, Mario. I'll send the upload link to your number right after this call. When you're ready, you can reply to that ","words":[{"word":"Thanks, ","start":76.808,"end":77.15282763671875},{"word":"Mario. ","start":77.15282763671875,"end":77.4976552734375},{"word":"I'll ","start":77.64391674804688,"end":77.988744140625},{"word":"send ","start":77.988744140625,"end":78.33357177734375},{"word":"the ","start":78.33357177734375,"end":78.6783994140625},{"word":"upload ","start":78.6783994140625,"end":79.02322705078124},{"word":"link ","start":79.02322705078124,"end":79.3680546875},{"word":"to ","start":79.3680546875,"end":79.71288208007813},{"word":"your ","start":79.71288208007813,"end":80.05770971679688},{"word":"number ","start":80.05770971679688,"end":80.40253735351563},{"word":"right ","start":80.062255859375,"end":80.40708325195313},{"word":"after ","start":80.062255859375,"end":80.40708325195313},{"word":"this ","start":80.062255859375,"end":80.40708325195313},{"word":"call. ","start":80.062255859375,"end":80.40708325195313},{"word":"When ","start":80.40708325195313,"end":80.75191088867187},{"word":"you're ","start":80.75191088867187,"end":81.09673852539062},{"word":"ready, ","start":81.09673852539062,"end":81.44156616210938},{"word":"you ","start":81.44156616210938,"end":81.78639379882813},{"word":"can ","start":81.78639379882813,"end":82.13122119140625},{"word":"reply ","start":82.13122119140625,"end":82.476048828125},{"word":"to ","start":82.476048828125,"end":82.82087646484375},{"word":"that ","start":82.82087646484375,"end":83.1657041015625}],"metadata":{"response_id":4}},{"role":"user","content":"Six Is that all? Thank you. ","words":[{"word":"Six ","start":85.255,"end":85.815005},{"word":"Is ","start":85.815005,"end":86.05499999999999},{"word":"that ","start":86.05499999999999,"end":86.13500499999999},{"word":"all? ","start":86.13500499999999,"end":86.375},{"word":"Thank ","start":86.57499999999999,"end":86.815},{"word":"you. ","start":86.815,"end":86.975}]},{"role":"agent","content":"That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"That's ","start":88.368,"end":88.71282763671876},{"word":"all ","start":88.71282763671876,"end":89.0576552734375},{"word":"for ","start":89.0576552734375,"end":89.40248266601563},{"word":"now, ","start":89.28867236328125,"end":89.6335},{"word":"Mario. ","start":89.28867236328125,"end":89.6335},{"word":"Watch ","start":89.6335,"end":89.97832763671875},{"word":"for ","start":89.97832763671875,"end":90.3231552734375},{"word":"the ","start":90.3231552734375,"end":90.66798266601562},{"word":"text ","start":90.66798266601562,"end":91.01281030273438},{"word":"message ","start":91.01281030273438,"end":91.35763793945313},{"word":"with ","start":91.35763793945313,"end":91.70246557617187},{"word":"the ","start":91.70246557617187,"end":92.04729321289062},{"word":"upload ","start":92.04729321289062,"end":92.39212060546875},{"word":"link, ","start":92.39212060546875,"end":92.7369482421875},{"word":"and ","start":92.7369482421875,"end":93.08177587890626},{"word":"feel ","start":93.08177587890626,"end":93.426603515625},{"word":"free ","start":93.426603515625,"end":93.77143115234375},{"word":"to ","start":93.468255859375,"end":93.81308325195313},{"word":"send ","start":93.468255859375,"end":93.81308325195313},{"word":"your ","start":93.468255859375,"end":93.81308325195313},{"word":"photos ","start":93.468255859375,"end":93.81308325195313},{"word":"whenever ","start":93.468255859375,"end":93.81308325195313},{"word":"you're ","start":93.468255859375,"end":93.81308325195313},{"word":"ready. ","start":93.468255859375,"end":93.81308325195313},{"word":"If ","start":93.81308325195313,"end":94.15791088867188},{"word":"you ","start":94.15791088867188,"end":94.50273852539063},{"word":"have ","start":94.50273852539063,"end":94.84756616210937},{"word":"any ","start":94.84756616210937,"end":95.19239379882812},{"word":"questions ","start":95.19239379882812,"end":95.53722119140625},{"word":"or ","start":95.53722119140625,"end":95.882048828125},{"word":"want ","start":95.882048828125,"end":96.22687646484376},{"word":"to ","start":96.22687646484376,"end":96.5717041015625},{"word":"provide ","start":96.5717041015625,"end":96.91653149414063},{"word":"the ","start":96.91653149414063,"end":97.26135913085938},{"word":"address ","start":97.26135913085938,"end":97.60618676757812},{"word":"later, ","start":97.60618676757812,"end":97.95101440429687},{"word":"just ","start":97.95101440429687,"end":98.29584204101562},{"word":"let ","start":98.29584204101562,"end":98.64066943359374},{"word":"us ","start":98.298005859375,"end":98.64283325195312},{"word":"know. ","start":98.298005859375,"end":98.64283325195312},{"word":"A ","start":98.64283325195312,"end":98.98766088867187},{"word":"member ","start":98.98766088867187,"end":99.33248852539063},{"word":"of ","start":99.33248852539063,"end":99.67731616210938},{"word":"the ","start":99.67731616210938,"end":100.02214379882813},{"word":"Instant ","start":100.02214379882813,"end":100.36697119140625},{"word":"Pavers ","start":100.36697119140625,"end":100.711798828125},{"word":"team ","start":100.711798828125,"end":101.05662646484375},{"word":"will ","start":101.05662646484375,"end":101.4014541015625},{"word":"follow ","start":101.4014541015625,"end":101.74628149414062},{"word":"up ","start":101.56042236328125,"end":101.90525},{"word":"with ","start":101.56042236328125,"end":101.90525},{"word":"you ","start":101.56042236328125,"end":101.90525},{"word":"soon. ","start":101.56042236328125,"end":101.90525},{"word":"Have ","start":101.90525,"end":102.25007763671876},{"word":"a ","start":102.25007763671876,"end":102.5949052734375},{"word":"great ","start":102.280255859375,"end":102.62508325195313},{"word":"day!","start":102.280255859375,"end":102.62508325195313}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.919755859375,"end":2.264583251953125},{"word":"This ","start":2.264583251953125,"end":2.609410888671875},{"word":"is ","start":2.609410888671875,"end":2.954238525390625},{"word":"Mac ","start":2.954238525390625,"end":3.299066162109375},{"word":"the ","start":3.299066162109375,"end":3.643893798828125},{"word":"Digital ","start":3.643893798828125,"end":3.98872119140625},{"word":"Assistant. ","start":3.98872119140625,"end":4.333548828125},{"word":"How ","start":4.586583251953125,"end":4.931410888671875},{"word":"may ","start":4.931410888671875,"end":5.276238525390625},{"word":"I ","start":5.276238525390625,"end":5.621066162109375},{"word":"help ","start":5.321505859375,"end":5.666333251953125},{"word":"you?","start":5.321505859375,"end":5.666333251953125}],"metadata":{"response_id":0}},{"role":"user","content":"I need to get a estimate. I have some pavers in my driveway that need to be repaired. ","words":[{"word":"I ","start":6.925,"end":7.245},{"word":"need ","start":7.245,"end":7.485},{"word":"to ","start":7.485,"end":7.5649999999999995},{"word":"get ","start":7.5649999999999995,"end":7.805},{"word":"a ","start":7.805,"end":8.285},{"word":"estimate. ","start":8.285,"end":8.765},{"word":"I ","start":8.765,"end":8.925},{"word":"have ","start":8.925,"end":9.085},{"word":"some ","start":9.085,"end":9.325000000000001},{"word":"pavers ","start":9.615,"end":10.255},{"word":"in ","start":10.255,"end":10.415000000000001},{"word":"my ","start":10.415000000000001,"end":10.655000000000001},{"word":"driveway ","start":10.655000000000001,"end":11.134999},{"word":"that ","start":11.134999,"end":11.375},{"word":"need ","start":11.375,"end":11.535},{"word":"to ","start":11.535,"end":11.695},{"word":"be ","start":11.695,"end":11.774999500000002},{"word":"repaired. ","start":11.774999500000002,"end":12.095}]},{"role":"agent","content":"Thanks for sharing that. We can help with paver repairs for your driveway. Would you prefer to get an online estimate by sending us some photos of the area, or would you like to schedule an on-site consultation where someone comes out to take a look?","words":[{"word":"Thanks ","start":15.939,"end":16.28382763671875},{"word":"for ","start":16.28382763671875,"end":16.6286552734375},{"word":"sharing ","start":16.6286552734375,"end":16.973482666015624},{"word":"that.","start":16.75517236328125,"end":17.1},{"word":" We ","start":17.1,"end":17.44482763671875},{"word":"can ","start":17.44482763671875,"end":17.7896552734375},{"word":"help ","start":17.7896552734375,"end":18.134482666015625},{"word":"with ","start":18.134482666015625,"end":18.479310302734376},{"word":"paver ","start":18.479310302734376,"end":18.824137939453124},{"word":"repairs ","start":18.824137939453124,"end":19.168965576171875},{"word":"for ","start":19.168965576171875,"end":19.513793212890626},{"word":"your ","start":19.513793212890626,"end":19.85862060546875},{"word":"driveway.","start":19.831839111328126,"end":20.176666748046873},{"word":" Would ","start":20.176666748046873,"end":20.521494140625},{"word":"you ","start":20.521494140625,"end":20.86632177734375},{"word":"prefer ","start":20.86632177734375,"end":21.2111494140625},{"word":"to ","start":21.2111494140625,"end":21.55597705078125},{"word":"get ","start":21.55597705078125,"end":21.9008046875},{"word":"an ","start":21.9008046875,"end":22.245632080078124},{"word":"online ","start":22.245632080078124,"end":22.590459716796875},{"word":"estimate ","start":22.590459716796875,"end":22.935287353515626},{"word":"by ","start":22.935287353515626,"end":23.280114990234374},{"word":"sending ","start":23.280114990234374,"end":23.624942626953125},{"word":"us ","start":23.624942626953125,"end":23.96977001953125},{"word":"some ","start":23.96977001953125,"end":24.31459765625},{"word":"photos ","start":24.31459765625,"end":24.65942529296875},{"word":"of ","start":24.65942529296875,"end":25.0042529296875},{"word":"the ","start":25.0042529296875,"end":25.34908056640625},{"word":"area, ","start":25.34908056640625,"end":25.693907958984376},{"word":"or ","start":25.693907958984376,"end":26.038735595703123},{"word":"would ","start":26.038735595703123,"end":26.383563232421874},{"word":"you ","start":26.383563232421874,"end":26.728390869140625},{"word":"like ","start":26.728390869140625,"end":27.073218505859376},{"word":"to ","start":27.073218505859376,"end":27.4180458984375},{"word":"schedule ","start":27.4180458984375,"end":27.76287353515625},{"word":"an ","start":27.76287353515625,"end":28.107701171875},{"word":"on-site ","start":28.107701171875,"end":28.45252880859375},{"word":"consultation ","start":28.307130859375,"end":28.651958251953126},{"word":"where ","start":28.307130859375,"end":28.651958251953126},{"word":"someone ","start":28.307130859375,"end":28.651958251953126},{"word":"comes ","start":28.307130859375,"end":28.651958251953126},{"word":"out ","start":28.307130859375,"end":28.651958251953126},{"word":"to ","start":28.307130859375,"end":28.651958251953126},{"word":"take ","start":28.307130859375,"end":28.651958251953126},{"word":"a ","start":28.307130859375,"end":28.651958251953126},{"word":"look?","start":28.307130859375,"end":28.651958251953126}],"metadata":{"response_id":1}},{"role":"user","content":"I'll do a online estimate. ","words":[{"word":"I'll ","start":29.715,"end":30.114998999999997},{"word":"do ","start":30.114998999999997,"end":30.274998999999998},{"word":"a ","start":30.274998999999998,"end":30.434998},{"word":"online ","start":30.434998,"end":30.915},{"word":"estimate. ","start":30.915,"end":31.395}]},{"role":"agent","content":"All right, an online estimate is a great way to get started. After our call, you'll receive a text message with a secure link where you can upload photos of your driveway. Try to include several clear photos from different angles, and if possible, place a tape measure or another object for size reference in a few of them. This helps us provide a more accurate estimate.\n\nTo send you the upload link, what's the best mobile number to use?","words":[{"word":"All ","start":32.512,"end":32.85682763671875},{"word":"right, ","start":32.85682763671875,"end":33.2016552734375},{"word":"an ","start":33.2016552734375,"end":33.54648266601563},{"word":"online ","start":33.54648266601563,"end":33.891310302734375},{"word":"estimate ","start":33.891310302734375,"end":34.23613793945312},{"word":"is ","start":34.23613793945312,"end":34.58096557617188},{"word":"a ","start":34.58096557617188,"end":34.925793212890625},{"word":"great ","start":34.925793212890625,"end":35.27062060546875},{"word":"way ","start":35.27062060546875,"end":35.6154482421875},{"word":"to ","start":35.499255859375,"end":35.84408325195312},{"word":"get ","start":35.499255859375,"end":35.84408325195312},{"word":"started. ","start":35.499255859375,"end":35.84408325195312},{"word":"After ","start":35.84408325195312,"end":36.18891088867188},{"word":"our ","start":36.18891088867188,"end":36.533738525390625},{"word":"call, ","start":36.533738525390625,"end":36.87856616210937},{"word":"you'll ","start":36.87856616210937,"end":37.22339379882813},{"word":"receive ","start":37.22339379882813,"end":37.56822119140625},{"word":"a ","start":37.56822119140625,"end":37.913048828125},{"word":"text ","start":37.913048828125,"end":38.25787646484375},{"word":"message ","start":38.25787646484375,"end":38.6027041015625},{"word":"with ","start":38.6027041015625,"end":38.94753149414063},{"word":"a ","start":38.94753149414063,"end":39.292359130859374},{"word":"secure ","start":39.292359130859374,"end":39.63718676757812},{"word":"link ","start":39.63718676757812,"end":39.982014404296876},{"word":"where ","start":39.982014404296876,"end":40.326842041015624},{"word":"you ","start":40.326842041015624,"end":40.67166943359375},{"word":"can ","start":40.67166943359375,"end":41.0164970703125},{"word":"upload ","start":41.0164970703125,"end":41.36132470703125},{"word":"photos ","start":41.36132470703125,"end":41.70615234375},{"word":"of ","start":41.501630859375,"end":41.84645825195312},{"word":"your ","start":41.501630859375,"end":41.84645825195312},{"word":"driveway. ","start":41.501630859375,"end":41.84645825195312},{"word":"Try ","start":41.84645825195312,"end":42.19128588867188},{"word":"to ","start":42.19128588867188,"end":42.536113525390626},{"word":"include ","start":42.536113525390626,"end":42.88094116210937},{"word":"several ","start":42.88094116210937,"end":43.22576879882813},{"word":"clear ","start":43.22576879882813,"end":43.57059619140625},{"word":"photos ","start":43.57059619140625,"end":43.915423828125},{"word":"from ","start":43.915423828125,"end":44.26025146484375},{"word":"different ","start":44.26025146484375,"end":44.6050791015625},{"word":"angles, ","start":44.6050791015625,"end":44.94990649414063},{"word":"and ","start":44.94990649414063,"end":45.294734130859375},{"word":"if ","start":45.294734130859375,"end":45.63956176757812},{"word":"possible, ","start":45.63956176757812,"end":45.98438940429688},{"word":"place ","start":45.98438940429688,"end":46.329217041015625},{"word":"a ","start":46.329217041015625,"end":46.67404443359375},{"word":"tape ","start":46.67404443359375,"end":47.0188720703125},{"word":"measure ","start":47.0188720703125,"end":47.36369970703125},{"word":"or ","start":47.36369970703125,"end":47.70852734375},{"word":"another ","start":47.70852734375,"end":48.05335498046875},{"word":"object ","start":48.05335498046875,"end":48.39818237304687},{"word":"for ","start":48.39818237304687,"end":48.74301000976563},{"word":"size ","start":48.74301000976563,"end":49.087837646484374},{"word":"reference ","start":48.769464111328126,"end":49.114291748046874},{"word":"in ","start":48.769464111328126,"end":49.114291748046874},{"word":"a ","start":48.769464111328126,"end":49.114291748046874},{"word":"few ","start":48.769464111328126,"end":49.114291748046874},{"word":"of ","start":48.769464111328126,"end":49.114291748046874},{"word":"them. ","start":48.769464111328126,"end":49.114291748046874},{"word":"This ","start":49.114291748046874,"end":49.459119140625},{"word":"helps ","start":49.459119140625,"end":49.80394677734375},{"word":"us ","start":49.80394677734375,"end":50.1487744140625},{"word":"provide ","start":50.1487744140625,"end":50.49360205078125},{"word":"a ","start":50.49360205078125,"end":50.8384296875},{"word":"more ","start":50.8384296875,"end":51.18325708007813},{"word":"accurate ","start":51.18325708007813,"end":51.528084716796876},{"word":"estimate.","start":51.528084716796876,"end":51.87291235351562},{"word":"\n\nTo ","start":51.912291748046876,"end":52.257119140625},{"word":"send ","start":52.257119140625,"end":52.60194677734375},{"word":"you ","start":52.60194677734375,"end":52.9467744140625},{"word":"the ","start":52.9467744140625,"end":53.29160205078125},{"word":"upload ","start":53.29160205078125,"end":53.6364296875},{"word":"link, ","start":53.6364296875,"end":53.98125708007812},{"word":"what's ","start":53.98125708007812,"end":54.32608471679688},{"word":"the ","start":54.32608471679688,"end":54.670912353515625},{"word":"best ","start":54.670912353515625,"end":55.01573999023437},{"word":"mobile ","start":55.01573999023437,"end":55.36056762695313},{"word":"number ","start":55.36056762695313,"end":55.70539501953125},{"word":"to ","start":55.70539501953125,"end":56.05022265625},{"word":"use?","start":55.781880859375,"end":56.126708251953126}],"metadata":{"response_id":2}},{"role":"user","content":"Send it to this number. ","words":[{"word":"Send ","start":57.265002,"end":57.585},{"word":"it ","start":57.585,"end":57.745000000000005},{"word":"to ","start":57.745000000000005,"end":57.825},{"word":"this ","start":57.825,"end":58.065000000000005},{"word":"number. ","start":58.065000000000005,"end":58.225}]},{"role":"agent","content":"Got it, I'll use the number you're calling from to send the upload link. Just to make sure everything is accurate, can I get your name and the property address where the driveway repair is needed?","words":[{"word":"Got ","start":60.979,"end":61.32382763671875},{"word":"it, ","start":61.32382763671875,"end":61.6686552734375},{"word":"I'll ","start":61.6686552734375,"end":62.013482666015626},{"word":"use ","start":62.013482666015626,"end":62.358310302734374},{"word":"the ","start":62.358310302734374,"end":62.70313793945313},{"word":"number ","start":62.70313793945313,"end":63.047965576171876},{"word":"you're ","start":63.047965576171876,"end":63.39279321289062},{"word":"calling ","start":63.39279321289062,"end":63.73762060546875},{"word":"from ","start":63.73762060546875,"end":64.0824482421875},{"word":"to ","start":64.0824482421875,"end":64.42727587890624},{"word":"send ","start":64.42727587890624,"end":64.772103515625},{"word":"the ","start":64.772103515625,"end":65.11693115234375},{"word":"upload ","start":64.813755859375,"end":65.15858325195312},{"word":"link. ","start":64.813755859375,"end":65.15858325195312},{"word":"Just ","start":65.15858325195312,"end":65.50341088867188},{"word":"to ","start":65.50341088867188,"end":65.84823852539063},{"word":"make ","start":65.84823852539063,"end":66.19306616210937},{"word":"sure ","start":66.19306616210937,"end":66.53789379882812},{"word":"everything ","start":66.53789379882812,"end":66.88272119140625},{"word":"is ","start":66.88272119140625,"end":67.227548828125},{"word":"accurate, ","start":67.227548828125,"end":67.57237646484376},{"word":"can ","start":67.57237646484376,"end":67.9172041015625},{"word":"I ","start":67.9172041015625,"end":68.26203149414063},{"word":"get ","start":68.26203149414063,"end":68.60685913085938},{"word":"your ","start":68.60685913085938,"end":68.95168676757812},{"word":"name ","start":68.95168676757812,"end":69.29651440429687},{"word":"and ","start":69.29651440429687,"end":69.64134204101562},{"word":"the ","start":69.64134204101562,"end":69.98616943359374},{"word":"property ","start":69.98021411132812,"end":70.32504174804687},{"word":"address ","start":69.98021411132812,"end":70.32504174804687},{"word":"where ","start":69.98021411132812,"end":70.32504174804687},{"word":"the ","start":69.98021411132812,"end":70.32504174804687},{"word":"driveway ","start":69.98021411132812,"end":70.32504174804687},{"word":"repair ","start":69.98021411132812,"end":70.32504174804687},{"word":"is ","start":69.98021411132812,"end":70.32504174804687},{"word":"needed?","start":69.98021411132812,"end":70.32504174804687}],"metadata":{"response_id":3}},{"role":"user","content":"It's Mario, and I'll give you the address later. Just send me the link for now. ","words":[{"word":"It's ","start":71.664996,"end":72.145},{"word":"Mario, ","start":72.145,"end":72.865},{"word":"and ","start":72.865,"end":73.02499999999999},{"word":"I'll ","start":73.02499999999999,"end":73.265},{"word":"give ","start":73.265,"end":73.425},{"word":"you ","start":73.425,"end":73.505},{"word":"the ","start":73.505,"end":73.74499999999999},{"word":"address ","start":73.74499999999999,"end":74.065},{"word":"later. ","start":74.065,"end":74.545},{"word":"Just ","start":74.545,"end":74.624995},{"word":"send ","start":74.705,"end":75.02499999999999},{"word":"me ","start":75.02499999999999,"end":75.10499999999999},{"word":"the ","start":75.10499999999999,"end":75.264995},{"word":"link ","start":75.264995,"end":75.425},{"word":"for ","start":75.425,"end":75.664996},{"word":"now. ","start":75.664996,"end":75.74499999999999}]},{"role":"agent","content":"Thanks, Mario. I'll send the upload link to your number right after this call. When you're ready, you can reply to that ","words":[{"word":"Thanks, ","start":76.808,"end":77.15282763671875},{"word":"Mario. ","start":77.15282763671875,"end":77.4976552734375},{"word":"I'll ","start":77.64391674804688,"end":77.988744140625},{"word":"send ","start":77.988744140625,"end":78.33357177734375},{"word":"the ","start":78.33357177734375,"end":78.6783994140625},{"word":"upload ","start":78.6783994140625,"end":79.02322705078124},{"word":"link ","start":79.02322705078124,"end":79.3680546875},{"word":"to ","start":79.3680546875,"end":79.71288208007813},{"word":"your ","start":79.71288208007813,"end":80.05770971679688},{"word":"number ","start":80.05770971679688,"end":80.40253735351563},{"word":"right ","start":80.062255859375,"end":80.40708325195313},{"word":"after ","start":80.062255859375,"end":80.40708325195313},{"word":"this ","start":80.062255859375,"end":80.40708325195313},{"word":"call. ","start":80.062255859375,"end":80.40708325195313},{"word":"When ","start":80.40708325195313,"end":80.75191088867187},{"word":"you're ","start":80.75191088867187,"end":81.09673852539062},{"word":"ready, ","start":81.09673852539062,"end":81.44156616210938},{"word":"you ","start":81.44156616210938,"end":81.78639379882813},{"word":"can ","start":81.78639379882813,"end":82.13122119140625},{"word":"reply ","start":82.13122119140625,"end":82.476048828125},{"word":"to ","start":82.476048828125,"end":82.82087646484375},{"word":"that ","start":82.82087646484375,"end":83.1657041015625}],"metadata":{"response_id":4}},{"role":"user","content":"Six Is that all? Thank you. ","words":[{"word":"Six ","start":85.255,"end":85.815005},{"word":"Is ","start":85.815005,"end":86.05499999999999},{"word":"that ","start":86.05499999999999,"end":86.13500499999999},{"word":"all? ","start":86.13500499999999,"end":86.375},{"word":"Thank ","start":86.57499999999999,"end":86.815},{"word":"you. ","start":86.815,"end":86.975}]},{"role":"agent","content":"That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"That's ","start":88.368,"end":88.71282763671876},{"word":"all ","start":88.71282763671876,"end":89.0576552734375},{"word":"for ","start":89.0576552734375,"end":89.40248266601563},{"word":"now, ","start":89.28867236328125,"end":89.6335},{"word":"Mario. ","start":89.28867236328125,"end":89.6335},{"word":"Watch ","start":89.6335,"end":89.97832763671875},{"word":"for ","start":89.97832763671875,"end":90.3231552734375},{"word":"the ","start":90.3231552734375,"end":90.66798266601562},{"word":"text ","start":90.66798266601562,"end":91.01281030273438},{"word":"message ","start":91.01281030273438,"end":91.35763793945313},{"word":"with ","start":91.35763793945313,"end":91.70246557617187},{"word":"the ","start":91.70246557617187,"end":92.04729321289062},{"word":"upload ","start":92.04729321289062,"end":92.39212060546875},{"word":"link, ","start":92.39212060546875,"end":92.7369482421875},{"word":"and ","start":92.7369482421875,"end":93.08177587890626},{"word":"feel ","start":93.08177587890626,"end":93.426603515625},{"word":"free ","start":93.426603515625,"end":93.77143115234375},{"word":"to ","start":93.468255859375,"end":93.81308325195313},{"word":"send ","start":93.468255859375,"end":93.81308325195313},{"word":"your ","start":93.468255859375,"end":93.81308325195313},{"word":"photos ","start":93.468255859375,"end":93.81308325195313},{"word":"whenever ","start":93.468255859375,"end":93.81308325195313},{"word":"you're ","start":93.468255859375,"end":93.81308325195313},{"word":"ready. ","start":93.468255859375,"end":93.81308325195313},{"word":"If ","start":93.81308325195313,"end":94.15791088867188},{"word":"you ","start":94.15791088867188,"end":94.50273852539063},{"word":"have ","start":94.50273852539063,"end":94.84756616210937},{"word":"any ","start":94.84756616210937,"end":95.19239379882812},{"word":"questions ","start":95.19239379882812,"end":95.53722119140625},{"word":"or ","start":95.53722119140625,"end":95.882048828125},{"word":"want ","start":95.882048828125,"end":96.22687646484376},{"word":"to ","start":96.22687646484376,"end":96.5717041015625},{"word":"provide ","start":96.5717041015625,"end":96.91653149414063},{"word":"the ","start":96.91653149414063,"end":97.26135913085938},{"word":"address ","start":97.26135913085938,"end":97.60618676757812},{"word":"later, ","start":97.60618676757812,"end":97.95101440429687},{"word":"just ","start":97.95101440429687,"end":98.29584204101562},{"word":"let ","start":98.29584204101562,"end":98.64066943359374},{"word":"us ","start":98.298005859375,"end":98.64283325195312},{"word":"know. ","start":98.298005859375,"end":98.64283325195312},{"word":"A ","start":98.64283325195312,"end":98.98766088867187},{"word":"member ","start":98.98766088867187,"end":99.33248852539063},{"word":"of ","start":99.33248852539063,"end":99.67731616210938},{"word":"the ","start":99.67731616210938,"end":100.02214379882813},{"word":"Instant ","start":100.02214379882813,"end":100.36697119140625},{"word":"Pavers ","start":100.36697119140625,"end":100.711798828125},{"word":"team ","start":100.711798828125,"end":101.05662646484375},{"word":"will ","start":101.05662646484375,"end":101.4014541015625},{"word":"follow ","start":101.4014541015625,"end":101.74628149414062},{"word":"up ","start":101.56042236328125,"end":101.90525},{"word":"with ","start":101.56042236328125,"end":101.90525},{"word":"you ","start":101.56042236328125,"end":101.90525},{"word":"soon. ","start":101.56042236328125,"end":101.90525},{"word":"Have ","start":101.90525,"end":102.25007763671876},{"word":"a ","start":102.25007763671876,"end":102.5949052734375},{"word":"great ","start":102.280255859375,"end":102.62508325195313},{"word":"day!","start":102.280255859375,"end":102.62508325195313}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"a9a0ee1b619e4d66","name":"end_call","arguments":"{\"execution_message\":\"That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\"}","time_sec":102.664,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/28f983ba3c5dac8dfd7b6087673447b224f12fb55d0b296a3c5982541a0bf2f1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/28f983ba3c5dac8dfd7b6087673447b224f12fb55d0b296a3c5982541a0bf2f1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/28f983ba3c5dac8dfd7b6087673447b224f12fb55d0b296a3c5982541a0bf2f1/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1093,"p90":2130.8000000000006,"p95":2807.8999999999987,"p99":3349.579999999999,"min":2,"max":3485,"num":7,"sum":8538,"values":[2,3485,752,1093,764,1214,1228]},"e2e":{"p50":1393,"p90":3407.9999999999995,"p95":3626,"p99":3800.3999999999996,"min":1063,"max":3844,"num":5,"sum":10171,"values":[3844,1117,2754,1063,1393]},"tts":{"p50":170,"p90":215.8,"p95":220.89999999999998,"p99":224.98,"min":159,"max":226,"num":7,"sum":1285,"values":[195,226,170,159,163,163,209]},"asr":{"p50":121,"p90":165,"p95":170,"p99":174,"min":0,"max":175,"num":5,"sum":557,"values":[121,175,150,111,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.4416701},{"product":"platform_tts","unit_price":0.025,"cost":2.575},{"product":"gpt_4_1","unit_price":0.075,"cost":7.725},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":103,"total_duration_unit_price":0.1916667,"combined_cost":21.2416701},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1409,1476,1581,1649,1684,1651,1654,1693],"average":1599.625,"num_requests":8},"tool_calls":[{"tool_call_id":"a9a0ee1b619e4d66","name":"end_call","type":"end_call","start_time_sec":102.664}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780681371212}

2026-06-05T11:42:53-06:00
{"event":"call_analyzed","call":{"call_id":"call_b29770013537de99a7e635fb21c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780681268539,"end_timestamp":1780681371212,"duration_ms":102673,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I need to get a estimate. I have some pavers in my driveway that need to be repaired. \nAgent: Thanks for sharing that. We can help with paver repairs for your driveway. Would you prefer to get an online estimate by sending us some photos of the area, or would you like to schedule an on-site consultation where someone comes out to take a look?\nUser: I'll do a online estimate. \nAgent: All right, an online estimate is a great way to get started. After our call, you'll receive a text message with a secure link where you can upload photos of your driveway. Try to include several clear photos from different angles, and if possible, place a tape measure or another object for size reference in a few of them. This helps us provide a more accurate estimate.\n\nTo send you the upload link, what's the best mobile number to use?\nUser: Send it to this number. \nAgent: Got it, I'll use the number you're calling from to send the upload link. Just to make sure everything is accurate, can I get your name and the property address where the driveway repair is needed?\nUser: It's Mario, and I'll give you the address later. Just send me the link for now. \nAgent: Thanks, Mario. I'll send the upload link to your number right after this call. When you're ready, you can reply to that \nUser: Six Is that all? Thank you. \nAgent: That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.919755859375,"end":2.264583251953125},{"word":"This ","start":2.264583251953125,"end":2.609410888671875},{"word":"is ","start":2.609410888671875,"end":2.954238525390625},{"word":"Mac ","start":2.954238525390625,"end":3.299066162109375},{"word":"the ","start":3.299066162109375,"end":3.643893798828125},{"word":"Digital ","start":3.643893798828125,"end":3.98872119140625},{"word":"Assistant. ","start":3.98872119140625,"end":4.333548828125},{"word":"How ","start":4.586583251953125,"end":4.931410888671875},{"word":"may ","start":4.931410888671875,"end":5.276238525390625},{"word":"I ","start":5.276238525390625,"end":5.621066162109375},{"word":"help ","start":5.321505859375,"end":5.666333251953125},{"word":"you?","start":5.321505859375,"end":5.666333251953125}],"metadata":{"response_id":0}},{"role":"user","content":"I need to get a estimate. I have some pavers in my driveway that need to be repaired. ","words":[{"word":"I ","start":6.925,"end":7.245},{"word":"need ","start":7.245,"end":7.485},{"word":"to ","start":7.485,"end":7.5649999999999995},{"word":"get ","start":7.5649999999999995,"end":7.805},{"word":"a ","start":7.805,"end":8.285},{"word":"estimate. ","start":8.285,"end":8.765},{"word":"I ","start":8.765,"end":8.925},{"word":"have ","start":8.925,"end":9.085},{"word":"some ","start":9.085,"end":9.325000000000001},{"word":"pavers ","start":9.615,"end":10.255},{"word":"in ","start":10.255,"end":10.415000000000001},{"word":"my ","start":10.415000000000001,"end":10.655000000000001},{"word":"driveway ","start":10.655000000000001,"end":11.134999},{"word":"that ","start":11.134999,"end":11.375},{"word":"need ","start":11.375,"end":11.535},{"word":"to ","start":11.535,"end":11.695},{"word":"be ","start":11.695,"end":11.774999500000002},{"word":"repaired. ","start":11.774999500000002,"end":12.095}]},{"role":"agent","content":"Thanks for sharing that. We can help with paver repairs for your driveway. Would you prefer to get an online estimate by sending us some photos of the area, or would you like to schedule an on-site consultation where someone comes out to take a look?","words":[{"word":"Thanks ","start":15.939,"end":16.28382763671875},{"word":"for ","start":16.28382763671875,"end":16.6286552734375},{"word":"sharing ","start":16.6286552734375,"end":16.973482666015624},{"word":"that.","start":16.75517236328125,"end":17.1},{"word":" We ","start":17.1,"end":17.44482763671875},{"word":"can ","start":17.44482763671875,"end":17.7896552734375},{"word":"help ","start":17.7896552734375,"end":18.134482666015625},{"word":"with ","start":18.134482666015625,"end":18.479310302734376},{"word":"paver ","start":18.479310302734376,"end":18.824137939453124},{"word":"repairs ","start":18.824137939453124,"end":19.168965576171875},{"word":"for ","start":19.168965576171875,"end":19.513793212890626},{"word":"your ","start":19.513793212890626,"end":19.85862060546875},{"word":"driveway.","start":19.831839111328126,"end":20.176666748046873},{"word":" Would ","start":20.176666748046873,"end":20.521494140625},{"word":"you ","start":20.521494140625,"end":20.86632177734375},{"word":"prefer ","start":20.86632177734375,"end":21.2111494140625},{"word":"to ","start":21.2111494140625,"end":21.55597705078125},{"word":"get ","start":21.55597705078125,"end":21.9008046875},{"word":"an ","start":21.9008046875,"end":22.245632080078124},{"word":"online ","start":22.245632080078124,"end":22.590459716796875},{"word":"estimate ","start":22.590459716796875,"end":22.935287353515626},{"word":"by ","start":22.935287353515626,"end":23.280114990234374},{"word":"sending ","start":23.280114990234374,"end":23.624942626953125},{"word":"us ","start":23.624942626953125,"end":23.96977001953125},{"word":"some ","start":23.96977001953125,"end":24.31459765625},{"word":"photos ","start":24.31459765625,"end":24.65942529296875},{"word":"of ","start":24.65942529296875,"end":25.0042529296875},{"word":"the ","start":25.0042529296875,"end":25.34908056640625},{"word":"area, ","start":25.34908056640625,"end":25.693907958984376},{"word":"or ","start":25.693907958984376,"end":26.038735595703123},{"word":"would ","start":26.038735595703123,"end":26.383563232421874},{"word":"you ","start":26.383563232421874,"end":26.728390869140625},{"word":"like ","start":26.728390869140625,"end":27.073218505859376},{"word":"to ","start":27.073218505859376,"end":27.4180458984375},{"word":"schedule ","start":27.4180458984375,"end":27.76287353515625},{"word":"an ","start":27.76287353515625,"end":28.107701171875},{"word":"on-site ","start":28.107701171875,"end":28.45252880859375},{"word":"consultation ","start":28.307130859375,"end":28.651958251953126},{"word":"where ","start":28.307130859375,"end":28.651958251953126},{"word":"someone ","start":28.307130859375,"end":28.651958251953126},{"word":"comes ","start":28.307130859375,"end":28.651958251953126},{"word":"out ","start":28.307130859375,"end":28.651958251953126},{"word":"to ","start":28.307130859375,"end":28.651958251953126},{"word":"take ","start":28.307130859375,"end":28.651958251953126},{"word":"a ","start":28.307130859375,"end":28.651958251953126},{"word":"look?","start":28.307130859375,"end":28.651958251953126}],"metadata":{"response_id":1}},{"role":"user","content":"I'll do a online estimate. ","words":[{"word":"I'll ","start":29.715,"end":30.114998999999997},{"word":"do ","start":30.114998999999997,"end":30.274998999999998},{"word":"a ","start":30.274998999999998,"end":30.434998},{"word":"online ","start":30.434998,"end":30.915},{"word":"estimate. ","start":30.915,"end":31.395}]},{"role":"agent","content":"All right, an online estimate is a great way to get started. After our call, you'll receive a text message with a secure link where you can upload photos of your driveway. Try to include several clear photos from different angles, and if possible, place a tape measure or another object for size reference in a few of them. This helps us provide a more accurate estimate.\n\nTo send you the upload link, what's the best mobile number to use?","words":[{"word":"All ","start":32.512,"end":32.85682763671875},{"word":"right, ","start":32.85682763671875,"end":33.2016552734375},{"word":"an ","start":33.2016552734375,"end":33.54648266601563},{"word":"online ","start":33.54648266601563,"end":33.891310302734375},{"word":"estimate ","start":33.891310302734375,"end":34.23613793945312},{"word":"is ","start":34.23613793945312,"end":34.58096557617188},{"word":"a ","start":34.58096557617188,"end":34.925793212890625},{"word":"great ","start":34.925793212890625,"end":35.27062060546875},{"word":"way ","start":35.27062060546875,"end":35.6154482421875},{"word":"to ","start":35.499255859375,"end":35.84408325195312},{"word":"get ","start":35.499255859375,"end":35.84408325195312},{"word":"started. ","start":35.499255859375,"end":35.84408325195312},{"word":"After ","start":35.84408325195312,"end":36.18891088867188},{"word":"our ","start":36.18891088867188,"end":36.533738525390625},{"word":"call, ","start":36.533738525390625,"end":36.87856616210937},{"word":"you'll ","start":36.87856616210937,"end":37.22339379882813},{"word":"receive ","start":37.22339379882813,"end":37.56822119140625},{"word":"a ","start":37.56822119140625,"end":37.913048828125},{"word":"text ","start":37.913048828125,"end":38.25787646484375},{"word":"message ","start":38.25787646484375,"end":38.6027041015625},{"word":"with ","start":38.6027041015625,"end":38.94753149414063},{"word":"a ","start":38.94753149414063,"end":39.292359130859374},{"word":"secure ","start":39.292359130859374,"end":39.63718676757812},{"word":"link ","start":39.63718676757812,"end":39.982014404296876},{"word":"where ","start":39.982014404296876,"end":40.326842041015624},{"word":"you ","start":40.326842041015624,"end":40.67166943359375},{"word":"can ","start":40.67166943359375,"end":41.0164970703125},{"word":"upload ","start":41.0164970703125,"end":41.36132470703125},{"word":"photos ","start":41.36132470703125,"end":41.70615234375},{"word":"of ","start":41.501630859375,"end":41.84645825195312},{"word":"your ","start":41.501630859375,"end":41.84645825195312},{"word":"driveway. ","start":41.501630859375,"end":41.84645825195312},{"word":"Try ","start":41.84645825195312,"end":42.19128588867188},{"word":"to ","start":42.19128588867188,"end":42.536113525390626},{"word":"include ","start":42.536113525390626,"end":42.88094116210937},{"word":"several ","start":42.88094116210937,"end":43.22576879882813},{"word":"clear ","start":43.22576879882813,"end":43.57059619140625},{"word":"photos ","start":43.57059619140625,"end":43.915423828125},{"word":"from ","start":43.915423828125,"end":44.26025146484375},{"word":"different ","start":44.26025146484375,"end":44.6050791015625},{"word":"angles, ","start":44.6050791015625,"end":44.94990649414063},{"word":"and ","start":44.94990649414063,"end":45.294734130859375},{"word":"if ","start":45.294734130859375,"end":45.63956176757812},{"word":"possible, ","start":45.63956176757812,"end":45.98438940429688},{"word":"place ","start":45.98438940429688,"end":46.329217041015625},{"word":"a ","start":46.329217041015625,"end":46.67404443359375},{"word":"tape ","start":46.67404443359375,"end":47.0188720703125},{"word":"measure ","start":47.0188720703125,"end":47.36369970703125},{"word":"or ","start":47.36369970703125,"end":47.70852734375},{"word":"another ","start":47.70852734375,"end":48.05335498046875},{"word":"object ","start":48.05335498046875,"end":48.39818237304687},{"word":"for ","start":48.39818237304687,"end":48.74301000976563},{"word":"size ","start":48.74301000976563,"end":49.087837646484374},{"word":"reference ","start":48.769464111328126,"end":49.114291748046874},{"word":"in ","start":48.769464111328126,"end":49.114291748046874},{"word":"a ","start":48.769464111328126,"end":49.114291748046874},{"word":"few ","start":48.769464111328126,"end":49.114291748046874},{"word":"of ","start":48.769464111328126,"end":49.114291748046874},{"word":"them. ","start":48.769464111328126,"end":49.114291748046874},{"word":"This ","start":49.114291748046874,"end":49.459119140625},{"word":"helps ","start":49.459119140625,"end":49.80394677734375},{"word":"us ","start":49.80394677734375,"end":50.1487744140625},{"word":"provide ","start":50.1487744140625,"end":50.49360205078125},{"word":"a ","start":50.49360205078125,"end":50.8384296875},{"word":"more ","start":50.8384296875,"end":51.18325708007813},{"word":"accurate ","start":51.18325708007813,"end":51.528084716796876},{"word":"estimate.","start":51.528084716796876,"end":51.87291235351562},{"word":"\n\nTo ","start":51.912291748046876,"end":52.257119140625},{"word":"send ","start":52.257119140625,"end":52.60194677734375},{"word":"you ","start":52.60194677734375,"end":52.9467744140625},{"word":"the ","start":52.9467744140625,"end":53.29160205078125},{"word":"upload ","start":53.29160205078125,"end":53.6364296875},{"word":"link, ","start":53.6364296875,"end":53.98125708007812},{"word":"what's ","start":53.98125708007812,"end":54.32608471679688},{"word":"the ","start":54.32608471679688,"end":54.670912353515625},{"word":"best ","start":54.670912353515625,"end":55.01573999023437},{"word":"mobile ","start":55.01573999023437,"end":55.36056762695313},{"word":"number ","start":55.36056762695313,"end":55.70539501953125},{"word":"to ","start":55.70539501953125,"end":56.05022265625},{"word":"use?","start":55.781880859375,"end":56.126708251953126}],"metadata":{"response_id":2}},{"role":"user","content":"Send it to this number. ","words":[{"word":"Send ","start":57.265002,"end":57.585},{"word":"it ","start":57.585,"end":57.745000000000005},{"word":"to ","start":57.745000000000005,"end":57.825},{"word":"this ","start":57.825,"end":58.065000000000005},{"word":"number. ","start":58.065000000000005,"end":58.225}]},{"role":"agent","content":"Got it, I'll use the number you're calling from to send the upload link. Just to make sure everything is accurate, can I get your name and the property address where the driveway repair is needed?","words":[{"word":"Got ","start":60.979,"end":61.32382763671875},{"word":"it, ","start":61.32382763671875,"end":61.6686552734375},{"word":"I'll ","start":61.6686552734375,"end":62.013482666015626},{"word":"use ","start":62.013482666015626,"end":62.358310302734374},{"word":"the ","start":62.358310302734374,"end":62.70313793945313},{"word":"number ","start":62.70313793945313,"end":63.047965576171876},{"word":"you're ","start":63.047965576171876,"end":63.39279321289062},{"word":"calling ","start":63.39279321289062,"end":63.73762060546875},{"word":"from ","start":63.73762060546875,"end":64.0824482421875},{"word":"to ","start":64.0824482421875,"end":64.42727587890624},{"word":"send ","start":64.42727587890624,"end":64.772103515625},{"word":"the ","start":64.772103515625,"end":65.11693115234375},{"word":"upload ","start":64.813755859375,"end":65.15858325195312},{"word":"link. ","start":64.813755859375,"end":65.15858325195312},{"word":"Just ","start":65.15858325195312,"end":65.50341088867188},{"word":"to ","start":65.50341088867188,"end":65.84823852539063},{"word":"make ","start":65.84823852539063,"end":66.19306616210937},{"word":"sure ","start":66.19306616210937,"end":66.53789379882812},{"word":"everything ","start":66.53789379882812,"end":66.88272119140625},{"word":"is ","start":66.88272119140625,"end":67.227548828125},{"word":"accurate, ","start":67.227548828125,"end":67.57237646484376},{"word":"can ","start":67.57237646484376,"end":67.9172041015625},{"word":"I ","start":67.9172041015625,"end":68.26203149414063},{"word":"get ","start":68.26203149414063,"end":68.60685913085938},{"word":"your ","start":68.60685913085938,"end":68.95168676757812},{"word":"name ","start":68.95168676757812,"end":69.29651440429687},{"word":"and ","start":69.29651440429687,"end":69.64134204101562},{"word":"the ","start":69.64134204101562,"end":69.98616943359374},{"word":"property ","start":69.98021411132812,"end":70.32504174804687},{"word":"address ","start":69.98021411132812,"end":70.32504174804687},{"word":"where ","start":69.98021411132812,"end":70.32504174804687},{"word":"the ","start":69.98021411132812,"end":70.32504174804687},{"word":"driveway ","start":69.98021411132812,"end":70.32504174804687},{"word":"repair ","start":69.98021411132812,"end":70.32504174804687},{"word":"is ","start":69.98021411132812,"end":70.32504174804687},{"word":"needed?","start":69.98021411132812,"end":70.32504174804687}],"metadata":{"response_id":3}},{"role":"user","content":"It's Mario, and I'll give you the address later. Just send me the link for now. ","words":[{"word":"It's ","start":71.664996,"end":72.145},{"word":"Mario, ","start":72.145,"end":72.865},{"word":"and ","start":72.865,"end":73.02499999999999},{"word":"I'll ","start":73.02499999999999,"end":73.265},{"word":"give ","start":73.265,"end":73.425},{"word":"you ","start":73.425,"end":73.505},{"word":"the ","start":73.505,"end":73.74499999999999},{"word":"address ","start":73.74499999999999,"end":74.065},{"word":"later. ","start":74.065,"end":74.545},{"word":"Just ","start":74.545,"end":74.624995},{"word":"send ","start":74.705,"end":75.02499999999999},{"word":"me ","start":75.02499999999999,"end":75.10499999999999},{"word":"the ","start":75.10499999999999,"end":75.264995},{"word":"link ","start":75.264995,"end":75.425},{"word":"for ","start":75.425,"end":75.664996},{"word":"now. ","start":75.664996,"end":75.74499999999999}]},{"role":"agent","content":"Thanks, Mario. I'll send the upload link to your number right after this call. When you're ready, you can reply to that ","words":[{"word":"Thanks, ","start":76.808,"end":77.15282763671875},{"word":"Mario. ","start":77.15282763671875,"end":77.4976552734375},{"word":"I'll ","start":77.64391674804688,"end":77.988744140625},{"word":"send ","start":77.988744140625,"end":78.33357177734375},{"word":"the ","start":78.33357177734375,"end":78.6783994140625},{"word":"upload ","start":78.6783994140625,"end":79.02322705078124},{"word":"link ","start":79.02322705078124,"end":79.3680546875},{"word":"to ","start":79.3680546875,"end":79.71288208007813},{"word":"your ","start":79.71288208007813,"end":80.05770971679688},{"word":"number ","start":80.05770971679688,"end":80.40253735351563},{"word":"right ","start":80.062255859375,"end":80.40708325195313},{"word":"after ","start":80.062255859375,"end":80.40708325195313},{"word":"this ","start":80.062255859375,"end":80.40708325195313},{"word":"call. ","start":80.062255859375,"end":80.40708325195313},{"word":"When ","start":80.40708325195313,"end":80.75191088867187},{"word":"you're ","start":80.75191088867187,"end":81.09673852539062},{"word":"ready, ","start":81.09673852539062,"end":81.44156616210938},{"word":"you ","start":81.44156616210938,"end":81.78639379882813},{"word":"can ","start":81.78639379882813,"end":82.13122119140625},{"word":"reply ","start":82.13122119140625,"end":82.476048828125},{"word":"to ","start":82.476048828125,"end":82.82087646484375},{"word":"that ","start":82.82087646484375,"end":83.1657041015625}],"metadata":{"response_id":4}},{"role":"user","content":"Six Is that all? Thank you. ","words":[{"word":"Six ","start":85.255,"end":85.815005},{"word":"Is ","start":85.815005,"end":86.05499999999999},{"word":"that ","start":86.05499999999999,"end":86.13500499999999},{"word":"all? ","start":86.13500499999999,"end":86.375},{"word":"Thank ","start":86.57499999999999,"end":86.815},{"word":"you. ","start":86.815,"end":86.975}]},{"role":"agent","content":"That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"That's ","start":88.368,"end":88.71282763671876},{"word":"all ","start":88.71282763671876,"end":89.0576552734375},{"word":"for ","start":89.0576552734375,"end":89.40248266601563},{"word":"now, ","start":89.28867236328125,"end":89.6335},{"word":"Mario. ","start":89.28867236328125,"end":89.6335},{"word":"Watch ","start":89.6335,"end":89.97832763671875},{"word":"for ","start":89.97832763671875,"end":90.3231552734375},{"word":"the ","start":90.3231552734375,"end":90.66798266601562},{"word":"text ","start":90.66798266601562,"end":91.01281030273438},{"word":"message ","start":91.01281030273438,"end":91.35763793945313},{"word":"with ","start":91.35763793945313,"end":91.70246557617187},{"word":"the ","start":91.70246557617187,"end":92.04729321289062},{"word":"upload ","start":92.04729321289062,"end":92.39212060546875},{"word":"link, ","start":92.39212060546875,"end":92.7369482421875},{"word":"and ","start":92.7369482421875,"end":93.08177587890626},{"word":"feel ","start":93.08177587890626,"end":93.426603515625},{"word":"free ","start":93.426603515625,"end":93.77143115234375},{"word":"to ","start":93.468255859375,"end":93.81308325195313},{"word":"send ","start":93.468255859375,"end":93.81308325195313},{"word":"your ","start":93.468255859375,"end":93.81308325195313},{"word":"photos ","start":93.468255859375,"end":93.81308325195313},{"word":"whenever ","start":93.468255859375,"end":93.81308325195313},{"word":"you're ","start":93.468255859375,"end":93.81308325195313},{"word":"ready. ","start":93.468255859375,"end":93.81308325195313},{"word":"If ","start":93.81308325195313,"end":94.15791088867188},{"word":"you ","start":94.15791088867188,"end":94.50273852539063},{"word":"have ","start":94.50273852539063,"end":94.84756616210937},{"word":"any ","start":94.84756616210937,"end":95.19239379882812},{"word":"questions ","start":95.19239379882812,"end":95.53722119140625},{"word":"or ","start":95.53722119140625,"end":95.882048828125},{"word":"want ","start":95.882048828125,"end":96.22687646484376},{"word":"to ","start":96.22687646484376,"end":96.5717041015625},{"word":"provide ","start":96.5717041015625,"end":96.91653149414063},{"word":"the ","start":96.91653149414063,"end":97.26135913085938},{"word":"address ","start":97.26135913085938,"end":97.60618676757812},{"word":"later, ","start":97.60618676757812,"end":97.95101440429687},{"word":"just ","start":97.95101440429687,"end":98.29584204101562},{"word":"let ","start":98.29584204101562,"end":98.64066943359374},{"word":"us ","start":98.298005859375,"end":98.64283325195312},{"word":"know. ","start":98.298005859375,"end":98.64283325195312},{"word":"A ","start":98.64283325195312,"end":98.98766088867187},{"word":"member ","start":98.98766088867187,"end":99.33248852539063},{"word":"of ","start":99.33248852539063,"end":99.67731616210938},{"word":"the ","start":99.67731616210938,"end":100.02214379882813},{"word":"Instant ","start":100.02214379882813,"end":100.36697119140625},{"word":"Pavers ","start":100.36697119140625,"end":100.711798828125},{"word":"team ","start":100.711798828125,"end":101.05662646484375},{"word":"will ","start":101.05662646484375,"end":101.4014541015625},{"word":"follow ","start":101.4014541015625,"end":101.74628149414062},{"word":"up ","start":101.56042236328125,"end":101.90525},{"word":"with ","start":101.56042236328125,"end":101.90525},{"word":"you ","start":101.56042236328125,"end":101.90525},{"word":"soon. ","start":101.56042236328125,"end":101.90525},{"word":"Have ","start":101.90525,"end":102.25007763671876},{"word":"a ","start":102.25007763671876,"end":102.5949052734375},{"word":"great ","start":102.280255859375,"end":102.62508325195313},{"word":"day!","start":102.280255859375,"end":102.62508325195313}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.198,"end":0.54282763671875},{"word":"you ","start":0.54282763671875,"end":0.8876552734375},{"word":"for ","start":0.8876552734375,"end":1.232482666015625},{"word":"calling ","start":1.232482666015625,"end":1.577310302734375},{"word":"Instant ","start":1.577310302734375,"end":1.922137939453125},{"word":"Pavers. ","start":1.919755859375,"end":2.264583251953125},{"word":"This ","start":2.264583251953125,"end":2.609410888671875},{"word":"is ","start":2.609410888671875,"end":2.954238525390625},{"word":"Mac ","start":2.954238525390625,"end":3.299066162109375},{"word":"the ","start":3.299066162109375,"end":3.643893798828125},{"word":"Digital ","start":3.643893798828125,"end":3.98872119140625},{"word":"Assistant. ","start":3.98872119140625,"end":4.333548828125},{"word":"How ","start":4.586583251953125,"end":4.931410888671875},{"word":"may ","start":4.931410888671875,"end":5.276238525390625},{"word":"I ","start":5.276238525390625,"end":5.621066162109375},{"word":"help ","start":5.321505859375,"end":5.666333251953125},{"word":"you?","start":5.321505859375,"end":5.666333251953125}],"metadata":{"response_id":0}},{"role":"user","content":"I need to get a estimate. I have some pavers in my driveway that need to be repaired. ","words":[{"word":"I ","start":6.925,"end":7.245},{"word":"need ","start":7.245,"end":7.485},{"word":"to ","start":7.485,"end":7.5649999999999995},{"word":"get ","start":7.5649999999999995,"end":7.805},{"word":"a ","start":7.805,"end":8.285},{"word":"estimate. ","start":8.285,"end":8.765},{"word":"I ","start":8.765,"end":8.925},{"word":"have ","start":8.925,"end":9.085},{"word":"some ","start":9.085,"end":9.325000000000001},{"word":"pavers ","start":9.615,"end":10.255},{"word":"in ","start":10.255,"end":10.415000000000001},{"word":"my ","start":10.415000000000001,"end":10.655000000000001},{"word":"driveway ","start":10.655000000000001,"end":11.134999},{"word":"that ","start":11.134999,"end":11.375},{"word":"need ","start":11.375,"end":11.535},{"word":"to ","start":11.535,"end":11.695},{"word":"be ","start":11.695,"end":11.774999500000002},{"word":"repaired. ","start":11.774999500000002,"end":12.095}]},{"role":"agent","content":"Thanks for sharing that. We can help with paver repairs for your driveway. Would you prefer to get an online estimate by sending us some photos of the area, or would you like to schedule an on-site consultation where someone comes out to take a look?","words":[{"word":"Thanks ","start":15.939,"end":16.28382763671875},{"word":"for ","start":16.28382763671875,"end":16.6286552734375},{"word":"sharing ","start":16.6286552734375,"end":16.973482666015624},{"word":"that.","start":16.75517236328125,"end":17.1},{"word":" We ","start":17.1,"end":17.44482763671875},{"word":"can ","start":17.44482763671875,"end":17.7896552734375},{"word":"help ","start":17.7896552734375,"end":18.134482666015625},{"word":"with ","start":18.134482666015625,"end":18.479310302734376},{"word":"paver ","start":18.479310302734376,"end":18.824137939453124},{"word":"repairs ","start":18.824137939453124,"end":19.168965576171875},{"word":"for ","start":19.168965576171875,"end":19.513793212890626},{"word":"your ","start":19.513793212890626,"end":19.85862060546875},{"word":"driveway.","start":19.831839111328126,"end":20.176666748046873},{"word":" Would ","start":20.176666748046873,"end":20.521494140625},{"word":"you ","start":20.521494140625,"end":20.86632177734375},{"word":"prefer ","start":20.86632177734375,"end":21.2111494140625},{"word":"to ","start":21.2111494140625,"end":21.55597705078125},{"word":"get ","start":21.55597705078125,"end":21.9008046875},{"word":"an ","start":21.9008046875,"end":22.245632080078124},{"word":"online ","start":22.245632080078124,"end":22.590459716796875},{"word":"estimate ","start":22.590459716796875,"end":22.935287353515626},{"word":"by ","start":22.935287353515626,"end":23.280114990234374},{"word":"sending ","start":23.280114990234374,"end":23.624942626953125},{"word":"us ","start":23.624942626953125,"end":23.96977001953125},{"word":"some ","start":23.96977001953125,"end":24.31459765625},{"word":"photos ","start":24.31459765625,"end":24.65942529296875},{"word":"of ","start":24.65942529296875,"end":25.0042529296875},{"word":"the ","start":25.0042529296875,"end":25.34908056640625},{"word":"area, ","start":25.34908056640625,"end":25.693907958984376},{"word":"or ","start":25.693907958984376,"end":26.038735595703123},{"word":"would ","start":26.038735595703123,"end":26.383563232421874},{"word":"you ","start":26.383563232421874,"end":26.728390869140625},{"word":"like ","start":26.728390869140625,"end":27.073218505859376},{"word":"to ","start":27.073218505859376,"end":27.4180458984375},{"word":"schedule ","start":27.4180458984375,"end":27.76287353515625},{"word":"an ","start":27.76287353515625,"end":28.107701171875},{"word":"on-site ","start":28.107701171875,"end":28.45252880859375},{"word":"consultation ","start":28.307130859375,"end":28.651958251953126},{"word":"where ","start":28.307130859375,"end":28.651958251953126},{"word":"someone ","start":28.307130859375,"end":28.651958251953126},{"word":"comes ","start":28.307130859375,"end":28.651958251953126},{"word":"out ","start":28.307130859375,"end":28.651958251953126},{"word":"to ","start":28.307130859375,"end":28.651958251953126},{"word":"take ","start":28.307130859375,"end":28.651958251953126},{"word":"a ","start":28.307130859375,"end":28.651958251953126},{"word":"look?","start":28.307130859375,"end":28.651958251953126}],"metadata":{"response_id":1}},{"role":"user","content":"I'll do a online estimate. ","words":[{"word":"I'll ","start":29.715,"end":30.114998999999997},{"word":"do ","start":30.114998999999997,"end":30.274998999999998},{"word":"a ","start":30.274998999999998,"end":30.434998},{"word":"online ","start":30.434998,"end":30.915},{"word":"estimate. ","start":30.915,"end":31.395}]},{"role":"agent","content":"All right, an online estimate is a great way to get started. After our call, you'll receive a text message with a secure link where you can upload photos of your driveway. Try to include several clear photos from different angles, and if possible, place a tape measure or another object for size reference in a few of them. This helps us provide a more accurate estimate.\n\nTo send you the upload link, what's the best mobile number to use?","words":[{"word":"All ","start":32.512,"end":32.85682763671875},{"word":"right, ","start":32.85682763671875,"end":33.2016552734375},{"word":"an ","start":33.2016552734375,"end":33.54648266601563},{"word":"online ","start":33.54648266601563,"end":33.891310302734375},{"word":"estimate ","start":33.891310302734375,"end":34.23613793945312},{"word":"is ","start":34.23613793945312,"end":34.58096557617188},{"word":"a ","start":34.58096557617188,"end":34.925793212890625},{"word":"great ","start":34.925793212890625,"end":35.27062060546875},{"word":"way ","start":35.27062060546875,"end":35.6154482421875},{"word":"to ","start":35.499255859375,"end":35.84408325195312},{"word":"get ","start":35.499255859375,"end":35.84408325195312},{"word":"started. ","start":35.499255859375,"end":35.84408325195312},{"word":"After ","start":35.84408325195312,"end":36.18891088867188},{"word":"our ","start":36.18891088867188,"end":36.533738525390625},{"word":"call, ","start":36.533738525390625,"end":36.87856616210937},{"word":"you'll ","start":36.87856616210937,"end":37.22339379882813},{"word":"receive ","start":37.22339379882813,"end":37.56822119140625},{"word":"a ","start":37.56822119140625,"end":37.913048828125},{"word":"text ","start":37.913048828125,"end":38.25787646484375},{"word":"message ","start":38.25787646484375,"end":38.6027041015625},{"word":"with ","start":38.6027041015625,"end":38.94753149414063},{"word":"a ","start":38.94753149414063,"end":39.292359130859374},{"word":"secure ","start":39.292359130859374,"end":39.63718676757812},{"word":"link ","start":39.63718676757812,"end":39.982014404296876},{"word":"where ","start":39.982014404296876,"end":40.326842041015624},{"word":"you ","start":40.326842041015624,"end":40.67166943359375},{"word":"can ","start":40.67166943359375,"end":41.0164970703125},{"word":"upload ","start":41.0164970703125,"end":41.36132470703125},{"word":"photos ","start":41.36132470703125,"end":41.70615234375},{"word":"of ","start":41.501630859375,"end":41.84645825195312},{"word":"your ","start":41.501630859375,"end":41.84645825195312},{"word":"driveway. ","start":41.501630859375,"end":41.84645825195312},{"word":"Try ","start":41.84645825195312,"end":42.19128588867188},{"word":"to ","start":42.19128588867188,"end":42.536113525390626},{"word":"include ","start":42.536113525390626,"end":42.88094116210937},{"word":"several ","start":42.88094116210937,"end":43.22576879882813},{"word":"clear ","start":43.22576879882813,"end":43.57059619140625},{"word":"photos ","start":43.57059619140625,"end":43.915423828125},{"word":"from ","start":43.915423828125,"end":44.26025146484375},{"word":"different ","start":44.26025146484375,"end":44.6050791015625},{"word":"angles, ","start":44.6050791015625,"end":44.94990649414063},{"word":"and ","start":44.94990649414063,"end":45.294734130859375},{"word":"if ","start":45.294734130859375,"end":45.63956176757812},{"word":"possible, ","start":45.63956176757812,"end":45.98438940429688},{"word":"place ","start":45.98438940429688,"end":46.329217041015625},{"word":"a ","start":46.329217041015625,"end":46.67404443359375},{"word":"tape ","start":46.67404443359375,"end":47.0188720703125},{"word":"measure ","start":47.0188720703125,"end":47.36369970703125},{"word":"or ","start":47.36369970703125,"end":47.70852734375},{"word":"another ","start":47.70852734375,"end":48.05335498046875},{"word":"object ","start":48.05335498046875,"end":48.39818237304687},{"word":"for ","start":48.39818237304687,"end":48.74301000976563},{"word":"size ","start":48.74301000976563,"end":49.087837646484374},{"word":"reference ","start":48.769464111328126,"end":49.114291748046874},{"word":"in ","start":48.769464111328126,"end":49.114291748046874},{"word":"a ","start":48.769464111328126,"end":49.114291748046874},{"word":"few ","start":48.769464111328126,"end":49.114291748046874},{"word":"of ","start":48.769464111328126,"end":49.114291748046874},{"word":"them. ","start":48.769464111328126,"end":49.114291748046874},{"word":"This ","start":49.114291748046874,"end":49.459119140625},{"word":"helps ","start":49.459119140625,"end":49.80394677734375},{"word":"us ","start":49.80394677734375,"end":50.1487744140625},{"word":"provide ","start":50.1487744140625,"end":50.49360205078125},{"word":"a ","start":50.49360205078125,"end":50.8384296875},{"word":"more ","start":50.8384296875,"end":51.18325708007813},{"word":"accurate ","start":51.18325708007813,"end":51.528084716796876},{"word":"estimate.","start":51.528084716796876,"end":51.87291235351562},{"word":"\n\nTo ","start":51.912291748046876,"end":52.257119140625},{"word":"send ","start":52.257119140625,"end":52.60194677734375},{"word":"you ","start":52.60194677734375,"end":52.9467744140625},{"word":"the ","start":52.9467744140625,"end":53.29160205078125},{"word":"upload ","start":53.29160205078125,"end":53.6364296875},{"word":"link, ","start":53.6364296875,"end":53.98125708007812},{"word":"what's ","start":53.98125708007812,"end":54.32608471679688},{"word":"the ","start":54.32608471679688,"end":54.670912353515625},{"word":"best ","start":54.670912353515625,"end":55.01573999023437},{"word":"mobile ","start":55.01573999023437,"end":55.36056762695313},{"word":"number ","start":55.36056762695313,"end":55.70539501953125},{"word":"to ","start":55.70539501953125,"end":56.05022265625},{"word":"use?","start":55.781880859375,"end":56.126708251953126}],"metadata":{"response_id":2}},{"role":"user","content":"Send it to this number. ","words":[{"word":"Send ","start":57.265002,"end":57.585},{"word":"it ","start":57.585,"end":57.745000000000005},{"word":"to ","start":57.745000000000005,"end":57.825},{"word":"this ","start":57.825,"end":58.065000000000005},{"word":"number. ","start":58.065000000000005,"end":58.225}]},{"role":"agent","content":"Got it, I'll use the number you're calling from to send the upload link. Just to make sure everything is accurate, can I get your name and the property address where the driveway repair is needed?","words":[{"word":"Got ","start":60.979,"end":61.32382763671875},{"word":"it, ","start":61.32382763671875,"end":61.6686552734375},{"word":"I'll ","start":61.6686552734375,"end":62.013482666015626},{"word":"use ","start":62.013482666015626,"end":62.358310302734374},{"word":"the ","start":62.358310302734374,"end":62.70313793945313},{"word":"number ","start":62.70313793945313,"end":63.047965576171876},{"word":"you're ","start":63.047965576171876,"end":63.39279321289062},{"word":"calling ","start":63.39279321289062,"end":63.73762060546875},{"word":"from ","start":63.73762060546875,"end":64.0824482421875},{"word":"to ","start":64.0824482421875,"end":64.42727587890624},{"word":"send ","start":64.42727587890624,"end":64.772103515625},{"word":"the ","start":64.772103515625,"end":65.11693115234375},{"word":"upload ","start":64.813755859375,"end":65.15858325195312},{"word":"link. ","start":64.813755859375,"end":65.15858325195312},{"word":"Just ","start":65.15858325195312,"end":65.50341088867188},{"word":"to ","start":65.50341088867188,"end":65.84823852539063},{"word":"make ","start":65.84823852539063,"end":66.19306616210937},{"word":"sure ","start":66.19306616210937,"end":66.53789379882812},{"word":"everything ","start":66.53789379882812,"end":66.88272119140625},{"word":"is ","start":66.88272119140625,"end":67.227548828125},{"word":"accurate, ","start":67.227548828125,"end":67.57237646484376},{"word":"can ","start":67.57237646484376,"end":67.9172041015625},{"word":"I ","start":67.9172041015625,"end":68.26203149414063},{"word":"get ","start":68.26203149414063,"end":68.60685913085938},{"word":"your ","start":68.60685913085938,"end":68.95168676757812},{"word":"name ","start":68.95168676757812,"end":69.29651440429687},{"word":"and ","start":69.29651440429687,"end":69.64134204101562},{"word":"the ","start":69.64134204101562,"end":69.98616943359374},{"word":"property ","start":69.98021411132812,"end":70.32504174804687},{"word":"address ","start":69.98021411132812,"end":70.32504174804687},{"word":"where ","start":69.98021411132812,"end":70.32504174804687},{"word":"the ","start":69.98021411132812,"end":70.32504174804687},{"word":"driveway ","start":69.98021411132812,"end":70.32504174804687},{"word":"repair ","start":69.98021411132812,"end":70.32504174804687},{"word":"is ","start":69.98021411132812,"end":70.32504174804687},{"word":"needed?","start":69.98021411132812,"end":70.32504174804687}],"metadata":{"response_id":3}},{"role":"user","content":"It's Mario, and I'll give you the address later. Just send me the link for now. ","words":[{"word":"It's ","start":71.664996,"end":72.145},{"word":"Mario, ","start":72.145,"end":72.865},{"word":"and ","start":72.865,"end":73.02499999999999},{"word":"I'll ","start":73.02499999999999,"end":73.265},{"word":"give ","start":73.265,"end":73.425},{"word":"you ","start":73.425,"end":73.505},{"word":"the ","start":73.505,"end":73.74499999999999},{"word":"address ","start":73.74499999999999,"end":74.065},{"word":"later. ","start":74.065,"end":74.545},{"word":"Just ","start":74.545,"end":74.624995},{"word":"send ","start":74.705,"end":75.02499999999999},{"word":"me ","start":75.02499999999999,"end":75.10499999999999},{"word":"the ","start":75.10499999999999,"end":75.264995},{"word":"link ","start":75.264995,"end":75.425},{"word":"for ","start":75.425,"end":75.664996},{"word":"now. ","start":75.664996,"end":75.74499999999999}]},{"role":"agent","content":"Thanks, Mario. I'll send the upload link to your number right after this call. When you're ready, you can reply to that ","words":[{"word":"Thanks, ","start":76.808,"end":77.15282763671875},{"word":"Mario. ","start":77.15282763671875,"end":77.4976552734375},{"word":"I'll ","start":77.64391674804688,"end":77.988744140625},{"word":"send ","start":77.988744140625,"end":78.33357177734375},{"word":"the ","start":78.33357177734375,"end":78.6783994140625},{"word":"upload ","start":78.6783994140625,"end":79.02322705078124},{"word":"link ","start":79.02322705078124,"end":79.3680546875},{"word":"to ","start":79.3680546875,"end":79.71288208007813},{"word":"your ","start":79.71288208007813,"end":80.05770971679688},{"word":"number ","start":80.05770971679688,"end":80.40253735351563},{"word":"right ","start":80.062255859375,"end":80.40708325195313},{"word":"after ","start":80.062255859375,"end":80.40708325195313},{"word":"this ","start":80.062255859375,"end":80.40708325195313},{"word":"call. ","start":80.062255859375,"end":80.40708325195313},{"word":"When ","start":80.40708325195313,"end":80.75191088867187},{"word":"you're ","start":80.75191088867187,"end":81.09673852539062},{"word":"ready, ","start":81.09673852539062,"end":81.44156616210938},{"word":"you ","start":81.44156616210938,"end":81.78639379882813},{"word":"can ","start":81.78639379882813,"end":82.13122119140625},{"word":"reply ","start":82.13122119140625,"end":82.476048828125},{"word":"to ","start":82.476048828125,"end":82.82087646484375},{"word":"that ","start":82.82087646484375,"end":83.1657041015625}],"metadata":{"response_id":4}},{"role":"user","content":"Six Is that all? Thank you. ","words":[{"word":"Six ","start":85.255,"end":85.815005},{"word":"Is ","start":85.815005,"end":86.05499999999999},{"word":"that ","start":86.05499999999999,"end":86.13500499999999},{"word":"all? ","start":86.13500499999999,"end":86.375},{"word":"Thank ","start":86.57499999999999,"end":86.815},{"word":"you. ","start":86.815,"end":86.975}]},{"role":"agent","content":"That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!","words":[{"word":"That's ","start":88.368,"end":88.71282763671876},{"word":"all ","start":88.71282763671876,"end":89.0576552734375},{"word":"for ","start":89.0576552734375,"end":89.40248266601563},{"word":"now, ","start":89.28867236328125,"end":89.6335},{"word":"Mario. ","start":89.28867236328125,"end":89.6335},{"word":"Watch ","start":89.6335,"end":89.97832763671875},{"word":"for ","start":89.97832763671875,"end":90.3231552734375},{"word":"the ","start":90.3231552734375,"end":90.66798266601562},{"word":"text ","start":90.66798266601562,"end":91.01281030273438},{"word":"message ","start":91.01281030273438,"end":91.35763793945313},{"word":"with ","start":91.35763793945313,"end":91.70246557617187},{"word":"the ","start":91.70246557617187,"end":92.04729321289062},{"word":"upload ","start":92.04729321289062,"end":92.39212060546875},{"word":"link, ","start":92.39212060546875,"end":92.7369482421875},{"word":"and ","start":92.7369482421875,"end":93.08177587890626},{"word":"feel ","start":93.08177587890626,"end":93.426603515625},{"word":"free ","start":93.426603515625,"end":93.77143115234375},{"word":"to ","start":93.468255859375,"end":93.81308325195313},{"word":"send ","start":93.468255859375,"end":93.81308325195313},{"word":"your ","start":93.468255859375,"end":93.81308325195313},{"word":"photos ","start":93.468255859375,"end":93.81308325195313},{"word":"whenever ","start":93.468255859375,"end":93.81308325195313},{"word":"you're ","start":93.468255859375,"end":93.81308325195313},{"word":"ready. ","start":93.468255859375,"end":93.81308325195313},{"word":"If ","start":93.81308325195313,"end":94.15791088867188},{"word":"you ","start":94.15791088867188,"end":94.50273852539063},{"word":"have ","start":94.50273852539063,"end":94.84756616210937},{"word":"any ","start":94.84756616210937,"end":95.19239379882812},{"word":"questions ","start":95.19239379882812,"end":95.53722119140625},{"word":"or ","start":95.53722119140625,"end":95.882048828125},{"word":"want ","start":95.882048828125,"end":96.22687646484376},{"word":"to ","start":96.22687646484376,"end":96.5717041015625},{"word":"provide ","start":96.5717041015625,"end":96.91653149414063},{"word":"the ","start":96.91653149414063,"end":97.26135913085938},{"word":"address ","start":97.26135913085938,"end":97.60618676757812},{"word":"later, ","start":97.60618676757812,"end":97.95101440429687},{"word":"just ","start":97.95101440429687,"end":98.29584204101562},{"word":"let ","start":98.29584204101562,"end":98.64066943359374},{"word":"us ","start":98.298005859375,"end":98.64283325195312},{"word":"know. ","start":98.298005859375,"end":98.64283325195312},{"word":"A ","start":98.64283325195312,"end":98.98766088867187},{"word":"member ","start":98.98766088867187,"end":99.33248852539063},{"word":"of ","start":99.33248852539063,"end":99.67731616210938},{"word":"the ","start":99.67731616210938,"end":100.02214379882813},{"word":"Instant ","start":100.02214379882813,"end":100.36697119140625},{"word":"Pavers ","start":100.36697119140625,"end":100.711798828125},{"word":"team ","start":100.711798828125,"end":101.05662646484375},{"word":"will ","start":101.05662646484375,"end":101.4014541015625},{"word":"follow ","start":101.4014541015625,"end":101.74628149414062},{"word":"up ","start":101.56042236328125,"end":101.90525},{"word":"with ","start":101.56042236328125,"end":101.90525},{"word":"you ","start":101.56042236328125,"end":101.90525},{"word":"soon. ","start":101.56042236328125,"end":101.90525},{"word":"Have ","start":101.90525,"end":102.25007763671876},{"word":"a ","start":102.25007763671876,"end":102.5949052734375},{"word":"great ","start":102.280255859375,"end":102.62508325195313},{"word":"day!","start":102.280255859375,"end":102.62508325195313}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"a9a0ee1b619e4d66","name":"end_call","arguments":"{\"execution_message\":\"That's all for now, Mario. Watch for the text message with the upload link, and feel free to send your photos whenever you're ready. If you have any questions or want to provide the address later, just let us know. A member of the Instant Pavers team will follow up with you soon. Have a great day!\"}","time_sec":102.664,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/28f983ba3c5dac8dfd7b6087673447b224f12fb55d0b296a3c5982541a0bf2f1/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/28f983ba3c5dac8dfd7b6087673447b224f12fb55d0b296a3c5982541a0bf2f1/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/28f983ba3c5dac8dfd7b6087673447b224f12fb55d0b296a3c5982541a0bf2f1/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1093,"p90":2130.8000000000006,"p95":2807.8999999999987,"p99":3349.579999999999,"min":2,"max":3485,"num":7,"sum":8538,"values":[2,3485,752,1093,764,1214,1228]},"e2e":{"p50":1393,"p90":3407.9999999999995,"p95":3626,"p99":3800.3999999999996,"min":1063,"max":3844,"num":5,"sum":10171,"values":[3844,1117,2754,1063,1393]},"tts":{"p50":170,"p90":215.8,"p95":220.89999999999998,"p99":224.98,"min":159,"max":226,"num":7,"sum":1285,"values":[195,226,170,159,163,163,209]},"asr":{"p50":121,"p90":165,"p95":170,"p99":174,"min":0,"max":175,"num":5,"sum":557,"values":[121,175,150,111,0]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.4416701},{"product":"platform_tts","unit_price":0.025,"cost":2.575},{"product":"gpt_4_1","unit_price":0.075,"cost":7.725},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":103,"total_duration_unit_price":0.1916667,"combined_cost":21.2416701},"call_analysis":{"call_summary":"The caller, Mario, requested an estimate for repairing pavers in his driveway. He opted for an online estimate and asked for the upload link to be sent to his current phone number. Mario did not provide the property address but indicated he would provide it later.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Mario","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Repair of pavers in the driveway.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1409,1476,1581,1649,1684,1651,1654,1693],"average":1599.625,"num_requests":8},"tool_calls":[{"tool_call_id":"a9a0ee1b619e4d66","name":"end_call","type":"end_call","start_time_sec":102.664}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780681373538}

2026-06-05T12:06:11-06:00
{"event":"call_started","call":{"call_id":"call_e84ffa3080ba6fba7ee5ea48835","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQgNUDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQgNUDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780682770738,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780682770738}

2026-06-05T12:08:16-06:00
{"event":"call_analyzed","call":{"call_id":"call_e84ffa3080ba6fba7ee5ea48835","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQgNUDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQgNUDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780682770738,"end_timestamp":1780682893409,"duration_ms":122671,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Yeah. I wanted to get a quote on some paper cleaning and reseal. \nAgent: Thanks for reaching out about paver cleaning and sealing. Can you tell me a little about the area you’d like serviced? For example, is it a driveway, pool deck, patio, or something else?\nUser: The driveway and the pool deck. \nAgent: All right, thanks for sharing that. Are you interested in getting an estimate online by sending us some photos, or would you prefer to have someone come out for an on-site consultation? For many cleaning and sealing projects, an online estimate from photos works well, but we can do whichever you prefer. What works best for you?\nUser: I prefer somebody come out. You're being, like, kind. \nAgent: Thanks, I appreciate that! We can definitely arrange for someone to come out and take a look at your driveway and pool deck. To get that set up, could I have your name and the property address where the work would be done?\nUser: It's Barry McCockner. Seventy eight seventy eight Saddle Creek Trail, Sarasota, Florida. \nAgent: Thanks, Barry. And what’s the best phone number for you, in case the team needs to reach you about the consultation?\nUser: The one I'm calling from. \nAgent: Got it, Barry. We’ll use this number for any follow-up. Just to \nUser: That is that \nAgent: help the team \nUser: is crazy. \nAgent: No worries, Barry. Just to make sure we have everything—could you give me a quick idea of your timeline? Are you hoping to get this done soon, or is there a specific date you have in mind?\nUser: I wanna get it done right away. \nUser: (inaudible speech)\nAgent: Thanks for letting me know, Barry. I’ll note that you’d like the work done as soon as possible. Just to confirm, we have your name as Barry McCockner, the address is 7878 Saddle Creek Trail in Sarasota, and we’ll use this \nUser: Yes. \nAgent: phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.192,"end":0.53682763671875},{"word":"you ","start":0.53682763671875,"end":0.8816552734375},{"word":"for ","start":0.8816552734375,"end":1.226482666015625},{"word":"calling ","start":1.226482666015625,"end":1.571310302734375},{"word":"Instant ","start":1.571310302734375,"end":1.916137939453125},{"word":"Pavers. ","start":1.916137939453125,"end":2.260965576171875},{"word":"This ","start":2.6185,"end":2.96332763671875},{"word":"is ","start":2.96332763671875,"end":3.3081552734375},{"word":"Mac ","start":3.3081552734375,"end":3.652982666015625},{"word":"the ","start":3.652982666015625,"end":3.997810302734375},{"word":"Digital ","start":3.997810302734375,"end":4.342637939453125},{"word":"Assistant. ","start":4.342637939453125,"end":4.687465576171875},{"word":"How ","start":4.719916748046875,"end":5.064744140625},{"word":"may ","start":5.064744140625,"end":5.40957177734375},{"word":"I ","start":5.40957177734375,"end":5.7543994140625},{"word":"help ","start":5.454839111328125,"end":5.799666748046875},{"word":"you?","start":5.454839111328125,"end":5.799666748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. I wanted to get a quote on some paper cleaning and reseal. ","words":[{"word":"Yeah. ","start":6.927,"end":7.247},{"word":"I ","start":7.247,"end":7.4069996},{"word":"wanted ","start":7.4069996,"end":7.646999999999999},{"word":"to ","start":7.646999999999999,"end":7.726999999999999},{"word":"get ","start":7.726999999999999,"end":7.887},{"word":"a ","start":7.887,"end":8.046999999999999},{"word":"quote ","start":8.046999999999999,"end":8.286999999999999},{"word":"on ","start":8.286999999999999,"end":8.527},{"word":"some ","start":8.527,"end":8.687},{"word":"paper ","start":8.866999999999999,"end":9.186999},{"word":"cleaning ","start":9.186999,"end":9.507},{"word":"and ","start":9.507,"end":9.667},{"word":"reseal. ","start":9.667,"end":9.987}]},{"role":"agent","content":"Thanks for reaching out about paver cleaning and sealing. Can you tell me a little about the area you’d like serviced? For example, is it a driveway, pool deck, patio, or something else?","words":[{"word":"Thanks ","start":10.966,"end":11.31082763671875},{"word":"for ","start":11.31082763671875,"end":11.6556552734375},{"word":"reaching ","start":11.6556552734375,"end":12.000482666015625},{"word":"out ","start":12.000482666015625,"end":12.345310302734376},{"word":"about ","start":12.345310302734376,"end":12.690137939453125},{"word":"paver ","start":12.690137939453125,"end":13.034965576171874},{"word":"cleaning ","start":13.034965576171874,"end":13.379793212890625},{"word":"and ","start":13.268255859375,"end":13.613083251953125},{"word":"sealing. ","start":13.268255859375,"end":13.613083251953125},{"word":"Can ","start":13.613083251953125,"end":13.957910888671876},{"word":"you ","start":13.957910888671876,"end":14.302738525390625},{"word":"tell ","start":14.302738525390625,"end":14.647566162109374},{"word":"me ","start":14.647566162109374,"end":14.992393798828125},{"word":"a ","start":14.992393798828125,"end":15.33722119140625},{"word":"little ","start":15.33722119140625,"end":15.682048828125},{"word":"about ","start":15.682048828125,"end":16.02687646484375},{"word":"the ","start":16.02687646484375,"end":16.3717041015625},{"word":"area ","start":16.34492236328125,"end":16.68975},{"word":"you’d ","start":16.34492236328125,"end":16.68975},{"word":"like ","start":16.34492236328125,"end":16.68975},{"word":"serviced? ","start":16.34492236328125,"end":16.68975},{"word":"For ","start":16.68975,"end":17.03457763671875},{"word":"example, ","start":17.03457763671875,"end":17.3794052734375},{"word":"is ","start":17.3794052734375,"end":17.724232666015624},{"word":"it ","start":17.724232666015624,"end":18.069060302734375},{"word":"a ","start":18.069060302734375,"end":18.413887939453126},{"word":"driveway, ","start":18.413887939453126,"end":18.758715576171873},{"word":"pool ","start":18.758715576171873,"end":19.103543212890624},{"word":"deck, ","start":19.103543212890624,"end":19.44837060546875},{"word":"patio, ","start":19.44837060546875,"end":19.7931982421875},{"word":"or ","start":19.7931982421875,"end":20.13802587890625},{"word":"something ","start":20.13802587890625,"end":20.482853515625},{"word":"else?","start":20.164630859375,"end":20.509458251953124}],"metadata":{"response_id":3}},{"role":"user","content":"The driveway and the pool deck. ","words":[{"word":"The ","start":21.817,"end":22.137},{"word":"driveway ","start":22.137,"end":22.617},{"word":"and ","start":22.617,"end":22.777},{"word":"the ","start":22.777,"end":22.857000000000003},{"word":"pool ","start":22.857000000000003,"end":23.017000000000003},{"word":"deck. ","start":23.017000000000003,"end":23.257}]},{"role":"agent","content":"All right, thanks for sharing that. Are you interested in getting an estimate online by sending us some photos, or would you prefer to have someone come out for an on-site consultation? For many cleaning and sealing projects, an online estimate from photos works well, but we can do whichever you prefer. What works best for you?","words":[{"word":"All ","start":24.186,"end":24.53082763671875},{"word":"right, ","start":24.53082763671875,"end":24.8756552734375},{"word":"thanks ","start":24.8756552734375,"end":25.220482666015624},{"word":"for ","start":25.220482666015624,"end":25.565310302734375},{"word":"sharing ","start":25.547839111328123,"end":25.892666748046874},{"word":"that. ","start":25.547839111328123,"end":25.892666748046874},{"word":"Are ","start":25.892666748046874,"end":26.237494140625},{"word":"you ","start":26.237494140625,"end":26.58232177734375},{"word":"interested ","start":26.58232177734375,"end":26.9271494140625},{"word":"in ","start":26.9271494140625,"end":27.27197705078125},{"word":"getting ","start":27.27197705078125,"end":27.6168046875},{"word":"an ","start":27.6168046875,"end":27.961632080078125},{"word":"estimate ","start":27.961632080078125,"end":28.306459716796876},{"word":"online ","start":28.306459716796876,"end":28.651287353515624},{"word":"by ","start":28.651287353515624,"end":28.996114990234375},{"word":"sending ","start":28.996114990234375,"end":29.340942626953126},{"word":"us ","start":29.340942626953126,"end":29.68577001953125},{"word":"some ","start":29.68577001953125,"end":30.03059765625},{"word":"photos, ","start":30.03059765625,"end":30.37542529296875},{"word":"or ","start":30.37542529296875,"end":30.7202529296875},{"word":"would ","start":30.7202529296875,"end":31.06508056640625},{"word":"you ","start":31.06508056640625,"end":31.409907958984373},{"word":"prefer ","start":31.409907958984373,"end":31.754735595703124},{"word":"to ","start":31.754735595703124,"end":32.09956323242187},{"word":"have ","start":32.09956323242187,"end":32.444390869140626},{"word":"someone ","start":32.444390869140626,"end":32.789218505859374},{"word":"come ","start":32.789218505859374,"end":33.1340458984375},{"word":"out ","start":33.1340458984375,"end":33.47887353515625},{"word":"for ","start":33.22204736328125,"end":33.566875},{"word":"an ","start":33.22204736328125,"end":33.566875},{"word":"on-site ","start":33.22204736328125,"end":33.566875},{"word":"consultation? ","start":33.22204736328125,"end":33.566875},{"word":"For ","start":33.566875,"end":33.91170263671875},{"word":"many ","start":33.91170263671875,"end":34.2565302734375},{"word":"cleaning ","start":34.2565302734375,"end":34.60135766601562},{"word":"and ","start":34.60135766601562,"end":34.94618530273438},{"word":"sealing ","start":34.94618530273438,"end":35.291012939453125},{"word":"projects, ","start":35.291012939453125,"end":35.63584057617187},{"word":"an ","start":35.63584057617187,"end":35.98066821289063},{"word":"online ","start":35.98066821289063,"end":36.32549560546875},{"word":"estimate ","start":36.32549560546875,"end":36.6703232421875},{"word":"from ","start":36.6703232421875,"end":37.01515087890625},{"word":"photos ","start":37.01515087890625,"end":37.359978515625},{"word":"works ","start":37.359978515625,"end":37.70480615234375},{"word":"well, ","start":37.70480615234375,"end":38.049633544921875},{"word":"but ","start":38.049633544921875,"end":38.39446118164062},{"word":"we ","start":38.39446118164062,"end":38.73928881835938},{"word":"can ","start":38.73928881835938,"end":39.084116455078124},{"word":"do ","start":38.899339111328125,"end":39.24416674804687},{"word":"whichever ","start":38.899339111328125,"end":39.24416674804687},{"word":"you ","start":38.899339111328125,"end":39.24416674804687},{"word":"prefer. ","start":38.899339111328125,"end":39.24416674804687},{"word":"What ","start":39.24416674804687,"end":39.588994140625},{"word":"works ","start":39.588994140625,"end":39.93382177734375},{"word":"best ","start":39.93382177734375,"end":40.2786494140625},{"word":"for ","start":40.2786494140625,"end":40.62347705078125},{"word":"you?","start":40.28092236328125,"end":40.62575}],"metadata":{"response_id":4}},{"role":"user","content":"I prefer somebody come out. You're being, like, kind. ","words":[{"word":"I ","start":41.537003,"end":41.857002},{"word":"prefer ","start":41.857002,"end":42.177001999999995},{"word":"somebody ","start":42.177001999999995,"end":42.497},{"word":"come ","start":42.497,"end":42.736999999999995},{"word":"out. ","start":42.736999999999995,"end":43.137},{"word":"You're ","start":43.137,"end":43.297},{"word":"being, ","start":43.297,"end":43.457},{"word":"like, ","start":43.457,"end":43.777},{"word":"kind. ","start":43.777,"end":44.097}]},{"role":"agent","content":"Thanks, I appreciate that! We can definitely arrange for someone to come out and take a look at your driveway and pool deck. To get that set up, could I have your name and the property address where the work would be done?","words":[{"word":"Thanks, ","start":46.703,"end":47.04782763671875},{"word":"I ","start":47.04782763671875,"end":47.3926552734375},{"word":"appreciate ","start":47.3926552734375,"end":47.73748266601562},{"word":"that! ","start":47.73748266601562,"end":48.08231030273438},{"word":"We ","start":48.223916748046875,"end":48.568744140625},{"word":"can ","start":48.568744140625,"end":48.91357177734375},{"word":"definitely ","start":48.91357177734375,"end":49.2583994140625},{"word":"arrange ","start":49.2583994140625,"end":49.60322705078125},{"word":"for ","start":49.60322705078125,"end":49.9480546875},{"word":"someone ","start":49.9480546875,"end":50.29288208007812},{"word":"to ","start":50.29288208007812,"end":50.63770971679688},{"word":"come ","start":50.63770971679688,"end":50.982537353515625},{"word":"out ","start":50.982537353515625,"end":51.32736499023437},{"word":"and ","start":51.32736499023437,"end":51.67219262695313},{"word":"take ","start":51.67219262695313,"end":52.01702001953125},{"word":"a ","start":52.01702001953125,"end":52.36184765625},{"word":"look ","start":52.36184765625,"end":52.70667529296875},{"word":"at ","start":52.70667529296875,"end":53.0515029296875},{"word":"your ","start":53.0515029296875,"end":53.39633056640625},{"word":"driveway ","start":53.39633056640625,"end":53.741157958984374},{"word":"and ","start":53.741157958984374,"end":54.08598559570312},{"word":"pool ","start":53.951130859375,"end":54.295958251953124},{"word":"deck. ","start":53.951130859375,"end":54.295958251953124},{"word":"To ","start":54.295958251953124,"end":54.64078588867188},{"word":"get ","start":54.64078588867188,"end":54.985613525390626},{"word":"that ","start":54.985613525390626,"end":55.33044116210937},{"word":"set ","start":55.33044116210937,"end":55.67526879882813},{"word":"up, ","start":55.67526879882813,"end":56.02009619140625},{"word":"could ","start":56.02009619140625,"end":56.364923828125},{"word":"I ","start":56.364923828125,"end":56.70975146484375},{"word":"have ","start":56.70975146484375,"end":57.0545791015625},{"word":"your ","start":57.0545791015625,"end":57.39940649414063},{"word":"name ","start":57.39940649414063,"end":57.744234130859375},{"word":"and ","start":57.744234130859375,"end":58.08906176757812},{"word":"the ","start":58.08906176757812,"end":58.43388940429688},{"word":"property ","start":58.43388940429688,"end":58.778717041015625},{"word":"address ","start":58.778717041015625,"end":59.12354443359375},{"word":"where ","start":59.12354443359375,"end":59.4683720703125},{"word":"the ","start":59.33817236328125,"end":59.683},{"word":"work ","start":59.33817236328125,"end":59.683},{"word":"would ","start":59.33817236328125,"end":59.683},{"word":"be ","start":59.33817236328125,"end":59.683},{"word":"done?","start":59.33817236328125,"end":59.683}],"metadata":{"response_id":7}},{"role":"user","content":"It's Barry McCockner. Seventy eight seventy eight Saddle Creek Trail, Sarasota, Florida. ","words":[{"word":"It's ","start":60.876999999999995,"end":61.357},{"word":"Barry ","start":61.357,"end":62.156997999999994},{"word":"McCockner. ","start":62.156997999999994,"end":62.876999999999995},{"word":"Seventy ","start":64.107,"end":64.507},{"word":"eight ","start":64.507,"end":64.747},{"word":"seventy ","start":64.747,"end":65.227},{"word":"eight ","start":65.227,"end":65.54700000000001},{"word":"Saddle ","start":65.54700000000001,"end":65.947},{"word":"Creek ","start":65.947,"end":66.18700000000001},{"word":"Trail, ","start":66.18700000000001,"end":66.66699600000001},{"word":"Sarasota, ","start":66.66699600000001,"end":67.06700000000001},{"word":"Florida. ","start":67.06700000000001,"end":67.227}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number for you, in case the team needs to reach you about the consultation?","words":[{"word":"Thanks, ","start":68.169,"end":68.51382763671874},{"word":"Barry. ","start":68.51382763671874,"end":68.8586552734375},{"word":"And ","start":68.97008325195313,"end":69.31491088867188},{"word":"what’s ","start":69.31491088867188,"end":69.65973852539062},{"word":"the ","start":69.65973852539062,"end":70.00456616210937},{"word":"best ","start":70.00456616210937,"end":70.34939379882813},{"word":"phone ","start":70.34939379882813,"end":70.69422119140626},{"word":"number ","start":70.69422119140626,"end":71.039048828125},{"word":"for ","start":71.039048828125,"end":71.38387646484375},{"word":"you, ","start":71.38387646484375,"end":71.7287041015625},{"word":"in ","start":71.7287041015625,"end":72.07353149414062},{"word":"case ","start":72.07353149414062,"end":72.41835913085937},{"word":"the ","start":72.41835913085937,"end":72.76318676757812},{"word":"team ","start":72.76318676757812,"end":73.10801440429688},{"word":"needs ","start":73.10801440429688,"end":73.45284204101563},{"word":"to ","start":73.19958911132812,"end":73.54441674804687},{"word":"reach ","start":73.19958911132812,"end":73.54441674804687},{"word":"you ","start":73.19958911132812,"end":73.54441674804687},{"word":"about ","start":73.19958911132812,"end":73.54441674804687},{"word":"the ","start":73.19958911132812,"end":73.54441674804687},{"word":"consultation?","start":73.19958911132812,"end":73.54441674804687}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling from. ","words":[{"word":"The ","start":74.65700000000001,"end":74.977},{"word":"one ","start":74.977,"end":75.137},{"word":"I'm ","start":75.137,"end":75.37700000000001},{"word":"calling ","start":75.37700000000001,"end":75.617},{"word":"from. ","start":75.617,"end":75.857}]},{"role":"agent","content":"Got it, Barry. We’ll use this number for any follow-up. Just to ","words":[{"word":"Got ","start":77.38,"end":77.72482763671874},{"word":"it, ","start":77.72482763671874,"end":78.0696552734375},{"word":"Barry. ","start":78.01042236328125,"end":78.35525},{"word":"We’ll ","start":78.35525,"end":78.70007763671875},{"word":"use ","start":78.70007763671875,"end":79.0449052734375},{"word":"this ","start":79.0449052734375,"end":79.38973266601562},{"word":"number ","start":79.38973266601562,"end":79.73456030273438},{"word":"for ","start":79.73456030273438,"end":80.07938793945313},{"word":"any ","start":79.96092236328126,"end":80.30575},{"word":"follow-up.","start":79.96092236328126,"end":80.30575},{"word":" Just ","start":80.30575,"end":80.65057763671875},{"word":"to ","start":80.65057763671875,"end":80.9954052734375}],"metadata":{"response_id":10}},{"role":"user","content":"That is that ","words":[{"word":"That ","start":81.09700000000001,"end":81.336994},{"word":"is ","start":81.336994,"end":81.577},{"word":"that ","start":81.577,"end":81.81700000000001}]},{"role":"agent","content":"help the team ","words":[{"word":"help ","start":80.9954052734375,"end":81.34023266601562},{"word":"the ","start":81.34023266601562,"end":81.68506030273437},{"word":"team ","start":81.68506030273437,"end":82.02988793945312}],"metadata":{"response_id":10}},{"role":"user","content":"is crazy. ","words":[{"word":"is ","start":81.81700000000001,"end":82.056995},{"word":"crazy. ","start":82.056995,"end":82.45700000000001}]},{"role":"agent","content":"No worries, Barry. Just to make sure we have everything—could you give me a quick idea of your timeline? Are you hoping to get this done soon, or is there a specific date you have in mind?","words":[{"word":"No ","start":84.903,"end":85.24782763671875},{"word":"worries, ","start":85.24782763671875,"end":85.5926552734375},{"word":"Barry. ","start":85.5926552734375,"end":85.93748266601563},{"word":"Just ","start":86.28458325195312,"end":86.62941088867187},{"word":"to ","start":86.62941088867187,"end":86.97423852539063},{"word":"make ","start":86.97423852539063,"end":87.31906616210938},{"word":"sure ","start":87.31906616210938,"end":87.66389379882813},{"word":"we ","start":87.66389379882813,"end":88.00872119140625},{"word":"have ","start":88.00872119140625,"end":88.353548828125},{"word":"everything—could ","start":88.353548828125,"end":88.69837646484375},{"word":"you ","start":88.69837646484375,"end":89.0432041015625},{"word":"give ","start":89.0432041015625,"end":89.38803149414062},{"word":"me ","start":89.38803149414062,"end":89.73285913085938},{"word":"a ","start":89.64333911132813,"end":89.98816674804688},{"word":"quick ","start":89.64333911132813,"end":89.98816674804688},{"word":"idea ","start":89.64333911132813,"end":89.98816674804688},{"word":"of ","start":89.64333911132813,"end":89.98816674804688},{"word":"your ","start":89.64333911132813,"end":89.98816674804688},{"word":"timeline? ","start":89.64333911132813,"end":89.98816674804688},{"word":"Are ","start":89.98816674804688,"end":90.332994140625},{"word":"you ","start":90.332994140625,"end":90.67782177734375},{"word":"hoping ","start":90.67782177734375,"end":91.0226494140625},{"word":"to ","start":91.0226494140625,"end":91.36747705078125},{"word":"get ","start":91.36747705078125,"end":91.7123046875},{"word":"this ","start":91.7123046875,"end":92.05713208007812},{"word":"done ","start":92.05713208007812,"end":92.40195971679688},{"word":"soon, ","start":92.40195971679688,"end":92.74678735351563},{"word":"or ","start":92.74678735351563,"end":93.09161499023438},{"word":"is ","start":93.09161499023438,"end":93.43644262695312},{"word":"there ","start":93.43644262695312,"end":93.78127001953125},{"word":"a ","start":93.683630859375,"end":94.02845825195313},{"word":"specific ","start":93.683630859375,"end":94.02845825195313},{"word":"date ","start":93.683630859375,"end":94.02845825195313},{"word":"you ","start":93.683630859375,"end":94.02845825195313},{"word":"have ","start":93.683630859375,"end":94.02845825195313},{"word":"in ","start":93.683630859375,"end":94.02845825195313},{"word":"mind?","start":93.683630859375,"end":94.02845825195313}],"metadata":{"response_id":11}},{"role":"user","content":"I wanna get it done right away. ","words":[{"word":"I ","start":95.66699600000001,"end":95.827},{"word":"wanna ","start":95.827,"end":96.06700000000001},{"word":"get ","start":96.06700000000001,"end":96.227},{"word":"it ","start":96.227,"end":96.306995},{"word":"done ","start":96.306995,"end":96.467},{"word":"right ","start":96.467,"end":96.62699500000001},{"word":"away. ","start":96.62699500000001,"end":96.787}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for letting me know, Barry. I’ll note that you’d like the work done as soon as possible. Just to confirm, we have your name as Barry McCockner, the address is 7878 Saddle Creek Trail in Sarasota, and we’ll use this ","words":[{"word":"Thanks ","start":97.875,"end":98.21982763671875},{"word":"for ","start":98.21982763671875,"end":98.5646552734375},{"word":"letting ","start":98.5646552734375,"end":98.90948266601562},{"word":"me ","start":98.830505859375,"end":99.17533325195312},{"word":"know, ","start":98.830505859375,"end":99.17533325195312},{"word":"Barry. ","start":98.830505859375,"end":99.17533325195312},{"word":"I’ll ","start":99.17533325195312,"end":99.52016088867188},{"word":"note ","start":99.52016088867188,"end":99.86498852539063},{"word":"that ","start":99.86498852539063,"end":100.20981616210938},{"word":"you’d ","start":100.20981616210938,"end":100.55464379882812},{"word":"like ","start":100.55464379882812,"end":100.89947119140625},{"word":"the ","start":100.89947119140625,"end":101.244298828125},{"word":"work ","start":101.244298828125,"end":101.58912646484374},{"word":"done ","start":101.58912646484374,"end":101.9339541015625},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"soon ","start":101.88392236328124,"end":102.22875},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"possible.","start":101.88392236328124,"end":102.22875},{"word":" Just ","start":102.22875,"end":102.57357763671875},{"word":"to ","start":102.57357763671875,"end":102.9184052734375},{"word":"confirm, ","start":102.9184052734375,"end":103.26323266601563},{"word":"we ","start":103.26323266601563,"end":103.60806030273437},{"word":"have ","start":103.60806030273437,"end":103.95288793945312},{"word":"your ","start":103.95288793945312,"end":104.29771557617188},{"word":"name ","start":104.29771557617188,"end":104.64254321289063},{"word":"as ","start":104.64254321289063,"end":104.98737060546875},{"word":"Barry ","start":104.98737060546875,"end":105.3321982421875},{"word":"McCockner, ","start":105.3321982421875,"end":105.67702587890625},{"word":"the ","start":105.67702587890625,"end":106.021853515625},{"word":"address ","start":106.021853515625,"end":106.36668115234374},{"word":"is ","start":106.36668115234374,"end":106.71150854492187},{"word":"7878 ","start":106.71150854492187,"end":107.05633618164063},{"word":"Saddle ","start":107.05633618164063,"end":107.40116381835938},{"word":"Creek ","start":107.40116381835938,"end":107.74599145507813},{"word":"Trail ","start":107.74599145507813,"end":108.09081884765625},{"word":"in ","start":108.09081884765625,"end":108.435646484375},{"word":"Sarasota, ","start":108.435646484375,"end":108.78047412109375},{"word":"and ","start":108.78047412109375,"end":109.1253017578125},{"word":"we’ll ","start":109.1253017578125,"end":109.47012939453126},{"word":"use ","start":109.47012939453126,"end":109.81495678710938},{"word":"this ","start":109.81495678710938,"end":110.15978442382813}],"metadata":{"response_id":12}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":112.79700000000001,"end":113.117}]},{"role":"agent","content":"phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!","words":[{"word":"phone ","start":113.379,"end":113.72382763671875},{"word":"number ","start":113.72382763671875,"end":114.0686552734375},{"word":"for ","start":114.0686552734375,"end":114.41348266601562},{"word":"follow-up. ","start":114.334505859375,"end":114.67933325195312},{"word":"A ","start":114.67933325195312,"end":115.02416088867187},{"word":"member ","start":115.02416088867187,"end":115.36898852539062},{"word":"of ","start":115.36898852539062,"end":115.71381616210938},{"word":"the ","start":115.71381616210938,"end":116.05864379882813},{"word":"Instant ","start":116.05864379882813,"end":116.40347119140625},{"word":"Pavers ","start":116.40347119140625,"end":116.748298828125},{"word":"team ","start":116.748298828125,"end":117.09312646484375},{"word":"will ","start":117.09312646484375,"end":117.4379541015625},{"word":"review ","start":117.4379541015625,"end":117.78278149414062},{"word":"your ","start":117.78278149414062,"end":118.12760913085937},{"word":"project ","start":118.12760913085937,"end":118.47243676757813},{"word":"details ","start":118.47243676757813,"end":118.81726440429688},{"word":"and ","start":118.81726440429688,"end":119.16209204101563},{"word":"reach ","start":119.16209204101563,"end":119.50691943359375},{"word":"out ","start":119.50691943359375,"end":119.8517470703125},{"word":"shortly ","start":119.8517470703125,"end":120.19657470703125},{"word":"to ","start":120.06983911132812,"end":120.41466674804687},{"word":"schedule ","start":120.06983911132812,"end":120.41466674804687},{"word":"your ","start":120.06983911132812,"end":120.41466674804687},{"word":"on-site ","start":120.06983911132812,"end":120.41466674804687},{"word":"consultation. ","start":120.06983911132812,"end":120.41466674804687},{"word":"Thanks ","start":120.41466674804687,"end":120.759494140625},{"word":"for ","start":120.759494140625,"end":121.10432177734376},{"word":"calling, ","start":121.10432177734376,"end":121.4491494140625},{"word":"Barry, ","start":121.4491494140625,"end":121.79397705078125},{"word":"and ","start":121.79397705078125,"end":122.1388046875},{"word":"have ","start":122.1388046875,"end":122.48363208007812},{"word":"a ","start":122.275755859375,"end":122.62058325195312},{"word":"great ","start":122.275755859375,"end":122.62058325195312},{"word":"day!","start":122.275755859375,"end":122.62058325195312}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.192,"end":0.53682763671875},{"word":"you ","start":0.53682763671875,"end":0.8816552734375},{"word":"for ","start":0.8816552734375,"end":1.226482666015625},{"word":"calling ","start":1.226482666015625,"end":1.571310302734375},{"word":"Instant ","start":1.571310302734375,"end":1.916137939453125},{"word":"Pavers. ","start":1.916137939453125,"end":2.260965576171875},{"word":"This ","start":2.6185,"end":2.96332763671875},{"word":"is ","start":2.96332763671875,"end":3.3081552734375},{"word":"Mac ","start":3.3081552734375,"end":3.652982666015625},{"word":"the ","start":3.652982666015625,"end":3.997810302734375},{"word":"Digital ","start":3.997810302734375,"end":4.342637939453125},{"word":"Assistant. ","start":4.342637939453125,"end":4.687465576171875},{"word":"How ","start":4.719916748046875,"end":5.064744140625},{"word":"may ","start":5.064744140625,"end":5.40957177734375},{"word":"I ","start":5.40957177734375,"end":5.7543994140625},{"word":"help ","start":5.454839111328125,"end":5.799666748046875},{"word":"you?","start":5.454839111328125,"end":5.799666748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. I wanted to get a quote on some paper cleaning and reseal. ","words":[{"word":"Yeah. ","start":6.927,"end":7.247},{"word":"I ","start":7.247,"end":7.4069996},{"word":"wanted ","start":7.4069996,"end":7.646999999999999},{"word":"to ","start":7.646999999999999,"end":7.726999999999999},{"word":"get ","start":7.726999999999999,"end":7.887},{"word":"a ","start":7.887,"end":8.046999999999999},{"word":"quote ","start":8.046999999999999,"end":8.286999999999999},{"word":"on ","start":8.286999999999999,"end":8.527},{"word":"some ","start":8.527,"end":8.687},{"word":"paper ","start":8.866999999999999,"end":9.186999},{"word":"cleaning ","start":9.186999,"end":9.507},{"word":"and ","start":9.507,"end":9.667},{"word":"reseal. ","start":9.667,"end":9.987}]},{"role":"agent","content":"Thanks for reaching out about paver cleaning and sealing. Can you tell me a little about the area you’d like serviced? For example, is it a driveway, pool deck, patio, or something else?","words":[{"word":"Thanks ","start":10.966,"end":11.31082763671875},{"word":"for ","start":11.31082763671875,"end":11.6556552734375},{"word":"reaching ","start":11.6556552734375,"end":12.000482666015625},{"word":"out ","start":12.000482666015625,"end":12.345310302734376},{"word":"about ","start":12.345310302734376,"end":12.690137939453125},{"word":"paver ","start":12.690137939453125,"end":13.034965576171874},{"word":"cleaning ","start":13.034965576171874,"end":13.379793212890625},{"word":"and ","start":13.268255859375,"end":13.613083251953125},{"word":"sealing. ","start":13.268255859375,"end":13.613083251953125},{"word":"Can ","start":13.613083251953125,"end":13.957910888671876},{"word":"you ","start":13.957910888671876,"end":14.302738525390625},{"word":"tell ","start":14.302738525390625,"end":14.647566162109374},{"word":"me ","start":14.647566162109374,"end":14.992393798828125},{"word":"a ","start":14.992393798828125,"end":15.33722119140625},{"word":"little ","start":15.33722119140625,"end":15.682048828125},{"word":"about ","start":15.682048828125,"end":16.02687646484375},{"word":"the ","start":16.02687646484375,"end":16.3717041015625},{"word":"area ","start":16.34492236328125,"end":16.68975},{"word":"you’d ","start":16.34492236328125,"end":16.68975},{"word":"like ","start":16.34492236328125,"end":16.68975},{"word":"serviced? ","start":16.34492236328125,"end":16.68975},{"word":"For ","start":16.68975,"end":17.03457763671875},{"word":"example, ","start":17.03457763671875,"end":17.3794052734375},{"word":"is ","start":17.3794052734375,"end":17.724232666015624},{"word":"it ","start":17.724232666015624,"end":18.069060302734375},{"word":"a ","start":18.069060302734375,"end":18.413887939453126},{"word":"driveway, ","start":18.413887939453126,"end":18.758715576171873},{"word":"pool ","start":18.758715576171873,"end":19.103543212890624},{"word":"deck, ","start":19.103543212890624,"end":19.44837060546875},{"word":"patio, ","start":19.44837060546875,"end":19.7931982421875},{"word":"or ","start":19.7931982421875,"end":20.13802587890625},{"word":"something ","start":20.13802587890625,"end":20.482853515625},{"word":"else?","start":20.164630859375,"end":20.509458251953124}],"metadata":{"response_id":3}},{"role":"user","content":"The driveway and the pool deck. ","words":[{"word":"The ","start":21.817,"end":22.137},{"word":"driveway ","start":22.137,"end":22.617},{"word":"and ","start":22.617,"end":22.777},{"word":"the ","start":22.777,"end":22.857000000000003},{"word":"pool ","start":22.857000000000003,"end":23.017000000000003},{"word":"deck. ","start":23.017000000000003,"end":23.257}]},{"role":"agent","content":"All right, thanks for sharing that. Are you interested in getting an estimate online by sending us some photos, or would you prefer to have someone come out for an on-site consultation? For many cleaning and sealing projects, an online estimate from photos works well, but we can do whichever you prefer. What works best for you?","words":[{"word":"All ","start":24.186,"end":24.53082763671875},{"word":"right, ","start":24.53082763671875,"end":24.8756552734375},{"word":"thanks ","start":24.8756552734375,"end":25.220482666015624},{"word":"for ","start":25.220482666015624,"end":25.565310302734375},{"word":"sharing ","start":25.547839111328123,"end":25.892666748046874},{"word":"that. ","start":25.547839111328123,"end":25.892666748046874},{"word":"Are ","start":25.892666748046874,"end":26.237494140625},{"word":"you ","start":26.237494140625,"end":26.58232177734375},{"word":"interested ","start":26.58232177734375,"end":26.9271494140625},{"word":"in ","start":26.9271494140625,"end":27.27197705078125},{"word":"getting ","start":27.27197705078125,"end":27.6168046875},{"word":"an ","start":27.6168046875,"end":27.961632080078125},{"word":"estimate ","start":27.961632080078125,"end":28.306459716796876},{"word":"online ","start":28.306459716796876,"end":28.651287353515624},{"word":"by ","start":28.651287353515624,"end":28.996114990234375},{"word":"sending ","start":28.996114990234375,"end":29.340942626953126},{"word":"us ","start":29.340942626953126,"end":29.68577001953125},{"word":"some ","start":29.68577001953125,"end":30.03059765625},{"word":"photos, ","start":30.03059765625,"end":30.37542529296875},{"word":"or ","start":30.37542529296875,"end":30.7202529296875},{"word":"would ","start":30.7202529296875,"end":31.06508056640625},{"word":"you ","start":31.06508056640625,"end":31.409907958984373},{"word":"prefer ","start":31.409907958984373,"end":31.754735595703124},{"word":"to ","start":31.754735595703124,"end":32.09956323242187},{"word":"have ","start":32.09956323242187,"end":32.444390869140626},{"word":"someone ","start":32.444390869140626,"end":32.789218505859374},{"word":"come ","start":32.789218505859374,"end":33.1340458984375},{"word":"out ","start":33.1340458984375,"end":33.47887353515625},{"word":"for ","start":33.22204736328125,"end":33.566875},{"word":"an ","start":33.22204736328125,"end":33.566875},{"word":"on-site ","start":33.22204736328125,"end":33.566875},{"word":"consultation? ","start":33.22204736328125,"end":33.566875},{"word":"For ","start":33.566875,"end":33.91170263671875},{"word":"many ","start":33.91170263671875,"end":34.2565302734375},{"word":"cleaning ","start":34.2565302734375,"end":34.60135766601562},{"word":"and ","start":34.60135766601562,"end":34.94618530273438},{"word":"sealing ","start":34.94618530273438,"end":35.291012939453125},{"word":"projects, ","start":35.291012939453125,"end":35.63584057617187},{"word":"an ","start":35.63584057617187,"end":35.98066821289063},{"word":"online ","start":35.98066821289063,"end":36.32549560546875},{"word":"estimate ","start":36.32549560546875,"end":36.6703232421875},{"word":"from ","start":36.6703232421875,"end":37.01515087890625},{"word":"photos ","start":37.01515087890625,"end":37.359978515625},{"word":"works ","start":37.359978515625,"end":37.70480615234375},{"word":"well, ","start":37.70480615234375,"end":38.049633544921875},{"word":"but ","start":38.049633544921875,"end":38.39446118164062},{"word":"we ","start":38.39446118164062,"end":38.73928881835938},{"word":"can ","start":38.73928881835938,"end":39.084116455078124},{"word":"do ","start":38.899339111328125,"end":39.24416674804687},{"word":"whichever ","start":38.899339111328125,"end":39.24416674804687},{"word":"you ","start":38.899339111328125,"end":39.24416674804687},{"word":"prefer. ","start":38.899339111328125,"end":39.24416674804687},{"word":"What ","start":39.24416674804687,"end":39.588994140625},{"word":"works ","start":39.588994140625,"end":39.93382177734375},{"word":"best ","start":39.93382177734375,"end":40.2786494140625},{"word":"for ","start":40.2786494140625,"end":40.62347705078125},{"word":"you?","start":40.28092236328125,"end":40.62575}],"metadata":{"response_id":4}},{"role":"user","content":"I prefer somebody come out. You're being, like, kind. ","words":[{"word":"I ","start":41.537003,"end":41.857002},{"word":"prefer ","start":41.857002,"end":42.177001999999995},{"word":"somebody ","start":42.177001999999995,"end":42.497},{"word":"come ","start":42.497,"end":42.736999999999995},{"word":"out. ","start":42.736999999999995,"end":43.137},{"word":"You're ","start":43.137,"end":43.297},{"word":"being, ","start":43.297,"end":43.457},{"word":"like, ","start":43.457,"end":43.777},{"word":"kind. ","start":43.777,"end":44.097}]},{"role":"agent","content":"Thanks, I appreciate that! We can definitely arrange for someone to come out and take a look at your driveway and pool deck. To get that set up, could I have your name and the property address where the work would be done?","words":[{"word":"Thanks, ","start":46.703,"end":47.04782763671875},{"word":"I ","start":47.04782763671875,"end":47.3926552734375},{"word":"appreciate ","start":47.3926552734375,"end":47.73748266601562},{"word":"that! ","start":47.73748266601562,"end":48.08231030273438},{"word":"We ","start":48.223916748046875,"end":48.568744140625},{"word":"can ","start":48.568744140625,"end":48.91357177734375},{"word":"definitely ","start":48.91357177734375,"end":49.2583994140625},{"word":"arrange ","start":49.2583994140625,"end":49.60322705078125},{"word":"for ","start":49.60322705078125,"end":49.9480546875},{"word":"someone ","start":49.9480546875,"end":50.29288208007812},{"word":"to ","start":50.29288208007812,"end":50.63770971679688},{"word":"come ","start":50.63770971679688,"end":50.982537353515625},{"word":"out ","start":50.982537353515625,"end":51.32736499023437},{"word":"and ","start":51.32736499023437,"end":51.67219262695313},{"word":"take ","start":51.67219262695313,"end":52.01702001953125},{"word":"a ","start":52.01702001953125,"end":52.36184765625},{"word":"look ","start":52.36184765625,"end":52.70667529296875},{"word":"at ","start":52.70667529296875,"end":53.0515029296875},{"word":"your ","start":53.0515029296875,"end":53.39633056640625},{"word":"driveway ","start":53.39633056640625,"end":53.741157958984374},{"word":"and ","start":53.741157958984374,"end":54.08598559570312},{"word":"pool ","start":53.951130859375,"end":54.295958251953124},{"word":"deck. ","start":53.951130859375,"end":54.295958251953124},{"word":"To ","start":54.295958251953124,"end":54.64078588867188},{"word":"get ","start":54.64078588867188,"end":54.985613525390626},{"word":"that ","start":54.985613525390626,"end":55.33044116210937},{"word":"set ","start":55.33044116210937,"end":55.67526879882813},{"word":"up, ","start":55.67526879882813,"end":56.02009619140625},{"word":"could ","start":56.02009619140625,"end":56.364923828125},{"word":"I ","start":56.364923828125,"end":56.70975146484375},{"word":"have ","start":56.70975146484375,"end":57.0545791015625},{"word":"your ","start":57.0545791015625,"end":57.39940649414063},{"word":"name ","start":57.39940649414063,"end":57.744234130859375},{"word":"and ","start":57.744234130859375,"end":58.08906176757812},{"word":"the ","start":58.08906176757812,"end":58.43388940429688},{"word":"property ","start":58.43388940429688,"end":58.778717041015625},{"word":"address ","start":58.778717041015625,"end":59.12354443359375},{"word":"where ","start":59.12354443359375,"end":59.4683720703125},{"word":"the ","start":59.33817236328125,"end":59.683},{"word":"work ","start":59.33817236328125,"end":59.683},{"word":"would ","start":59.33817236328125,"end":59.683},{"word":"be ","start":59.33817236328125,"end":59.683},{"word":"done?","start":59.33817236328125,"end":59.683}],"metadata":{"response_id":7}},{"role":"user","content":"It's Barry McCockner. Seventy eight seventy eight Saddle Creek Trail, Sarasota, Florida. ","words":[{"word":"It's ","start":60.876999999999995,"end":61.357},{"word":"Barry ","start":61.357,"end":62.156997999999994},{"word":"McCockner. ","start":62.156997999999994,"end":62.876999999999995},{"word":"Seventy ","start":64.107,"end":64.507},{"word":"eight ","start":64.507,"end":64.747},{"word":"seventy ","start":64.747,"end":65.227},{"word":"eight ","start":65.227,"end":65.54700000000001},{"word":"Saddle ","start":65.54700000000001,"end":65.947},{"word":"Creek ","start":65.947,"end":66.18700000000001},{"word":"Trail, ","start":66.18700000000001,"end":66.66699600000001},{"word":"Sarasota, ","start":66.66699600000001,"end":67.06700000000001},{"word":"Florida. ","start":67.06700000000001,"end":67.227}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number for you, in case the team needs to reach you about the consultation?","words":[{"word":"Thanks, ","start":68.169,"end":68.51382763671874},{"word":"Barry. ","start":68.51382763671874,"end":68.8586552734375},{"word":"And ","start":68.97008325195313,"end":69.31491088867188},{"word":"what’s ","start":69.31491088867188,"end":69.65973852539062},{"word":"the ","start":69.65973852539062,"end":70.00456616210937},{"word":"best ","start":70.00456616210937,"end":70.34939379882813},{"word":"phone ","start":70.34939379882813,"end":70.69422119140626},{"word":"number ","start":70.69422119140626,"end":71.039048828125},{"word":"for ","start":71.039048828125,"end":71.38387646484375},{"word":"you, ","start":71.38387646484375,"end":71.7287041015625},{"word":"in ","start":71.7287041015625,"end":72.07353149414062},{"word":"case ","start":72.07353149414062,"end":72.41835913085937},{"word":"the ","start":72.41835913085937,"end":72.76318676757812},{"word":"team ","start":72.76318676757812,"end":73.10801440429688},{"word":"needs ","start":73.10801440429688,"end":73.45284204101563},{"word":"to ","start":73.19958911132812,"end":73.54441674804687},{"word":"reach ","start":73.19958911132812,"end":73.54441674804687},{"word":"you ","start":73.19958911132812,"end":73.54441674804687},{"word":"about ","start":73.19958911132812,"end":73.54441674804687},{"word":"the ","start":73.19958911132812,"end":73.54441674804687},{"word":"consultation?","start":73.19958911132812,"end":73.54441674804687}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling from. ","words":[{"word":"The ","start":74.65700000000001,"end":74.977},{"word":"one ","start":74.977,"end":75.137},{"word":"I'm ","start":75.137,"end":75.37700000000001},{"word":"calling ","start":75.37700000000001,"end":75.617},{"word":"from. ","start":75.617,"end":75.857}]},{"role":"agent","content":"Got it, Barry. We’ll use this number for any follow-up. Just to ","words":[{"word":"Got ","start":77.38,"end":77.72482763671874},{"word":"it, ","start":77.72482763671874,"end":78.0696552734375},{"word":"Barry. ","start":78.01042236328125,"end":78.35525},{"word":"We’ll ","start":78.35525,"end":78.70007763671875},{"word":"use ","start":78.70007763671875,"end":79.0449052734375},{"word":"this ","start":79.0449052734375,"end":79.38973266601562},{"word":"number ","start":79.38973266601562,"end":79.73456030273438},{"word":"for ","start":79.73456030273438,"end":80.07938793945313},{"word":"any ","start":79.96092236328126,"end":80.30575},{"word":"follow-up.","start":79.96092236328126,"end":80.30575},{"word":" Just ","start":80.30575,"end":80.65057763671875},{"word":"to ","start":80.65057763671875,"end":80.9954052734375}],"metadata":{"response_id":10}},{"role":"user","content":"That is that ","words":[{"word":"That ","start":81.09700000000001,"end":81.336994},{"word":"is ","start":81.336994,"end":81.577},{"word":"that ","start":81.577,"end":81.81700000000001}]},{"role":"agent","content":"help the team ","words":[{"word":"help ","start":80.9954052734375,"end":81.34023266601562},{"word":"the ","start":81.34023266601562,"end":81.68506030273437},{"word":"team ","start":81.68506030273437,"end":82.02988793945312}],"metadata":{"response_id":10}},{"role":"user","content":"is crazy. ","words":[{"word":"is ","start":81.81700000000001,"end":82.056995},{"word":"crazy. ","start":82.056995,"end":82.45700000000001}]},{"role":"agent","content":"No worries, Barry. Just to make sure we have everything—could you give me a quick idea of your timeline? Are you hoping to get this done soon, or is there a specific date you have in mind?","words":[{"word":"No ","start":84.903,"end":85.24782763671875},{"word":"worries, ","start":85.24782763671875,"end":85.5926552734375},{"word":"Barry. ","start":85.5926552734375,"end":85.93748266601563},{"word":"Just ","start":86.28458325195312,"end":86.62941088867187},{"word":"to ","start":86.62941088867187,"end":86.97423852539063},{"word":"make ","start":86.97423852539063,"end":87.31906616210938},{"word":"sure ","start":87.31906616210938,"end":87.66389379882813},{"word":"we ","start":87.66389379882813,"end":88.00872119140625},{"word":"have ","start":88.00872119140625,"end":88.353548828125},{"word":"everything—could ","start":88.353548828125,"end":88.69837646484375},{"word":"you ","start":88.69837646484375,"end":89.0432041015625},{"word":"give ","start":89.0432041015625,"end":89.38803149414062},{"word":"me ","start":89.38803149414062,"end":89.73285913085938},{"word":"a ","start":89.64333911132813,"end":89.98816674804688},{"word":"quick ","start":89.64333911132813,"end":89.98816674804688},{"word":"idea ","start":89.64333911132813,"end":89.98816674804688},{"word":"of ","start":89.64333911132813,"end":89.98816674804688},{"word":"your ","start":89.64333911132813,"end":89.98816674804688},{"word":"timeline? ","start":89.64333911132813,"end":89.98816674804688},{"word":"Are ","start":89.98816674804688,"end":90.332994140625},{"word":"you ","start":90.332994140625,"end":90.67782177734375},{"word":"hoping ","start":90.67782177734375,"end":91.0226494140625},{"word":"to ","start":91.0226494140625,"end":91.36747705078125},{"word":"get ","start":91.36747705078125,"end":91.7123046875},{"word":"this ","start":91.7123046875,"end":92.05713208007812},{"word":"done ","start":92.05713208007812,"end":92.40195971679688},{"word":"soon, ","start":92.40195971679688,"end":92.74678735351563},{"word":"or ","start":92.74678735351563,"end":93.09161499023438},{"word":"is ","start":93.09161499023438,"end":93.43644262695312},{"word":"there ","start":93.43644262695312,"end":93.78127001953125},{"word":"a ","start":93.683630859375,"end":94.02845825195313},{"word":"specific ","start":93.683630859375,"end":94.02845825195313},{"word":"date ","start":93.683630859375,"end":94.02845825195313},{"word":"you ","start":93.683630859375,"end":94.02845825195313},{"word":"have ","start":93.683630859375,"end":94.02845825195313},{"word":"in ","start":93.683630859375,"end":94.02845825195313},{"word":"mind?","start":93.683630859375,"end":94.02845825195313}],"metadata":{"response_id":11}},{"role":"user","content":"I wanna get it done right away. ","words":[{"word":"I ","start":95.66699600000001,"end":95.827},{"word":"wanna ","start":95.827,"end":96.06700000000001},{"word":"get ","start":96.06700000000001,"end":96.227},{"word":"it ","start":96.227,"end":96.306995},{"word":"done ","start":96.306995,"end":96.467},{"word":"right ","start":96.467,"end":96.62699500000001},{"word":"away. ","start":96.62699500000001,"end":96.787}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for letting me know, Barry. I’ll note that you’d like the work done as soon as possible. Just to confirm, we have your name as Barry McCockner, the address is 7878 Saddle Creek Trail in Sarasota, and we’ll use this ","words":[{"word":"Thanks ","start":97.875,"end":98.21982763671875},{"word":"for ","start":98.21982763671875,"end":98.5646552734375},{"word":"letting ","start":98.5646552734375,"end":98.90948266601562},{"word":"me ","start":98.830505859375,"end":99.17533325195312},{"word":"know, ","start":98.830505859375,"end":99.17533325195312},{"word":"Barry. ","start":98.830505859375,"end":99.17533325195312},{"word":"I’ll ","start":99.17533325195312,"end":99.52016088867188},{"word":"note ","start":99.52016088867188,"end":99.86498852539063},{"word":"that ","start":99.86498852539063,"end":100.20981616210938},{"word":"you’d ","start":100.20981616210938,"end":100.55464379882812},{"word":"like ","start":100.55464379882812,"end":100.89947119140625},{"word":"the ","start":100.89947119140625,"end":101.244298828125},{"word":"work ","start":101.244298828125,"end":101.58912646484374},{"word":"done ","start":101.58912646484374,"end":101.9339541015625},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"soon ","start":101.88392236328124,"end":102.22875},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"possible.","start":101.88392236328124,"end":102.22875},{"word":" Just ","start":102.22875,"end":102.57357763671875},{"word":"to ","start":102.57357763671875,"end":102.9184052734375},{"word":"confirm, ","start":102.9184052734375,"end":103.26323266601563},{"word":"we ","start":103.26323266601563,"end":103.60806030273437},{"word":"have ","start":103.60806030273437,"end":103.95288793945312},{"word":"your ","start":103.95288793945312,"end":104.29771557617188},{"word":"name ","start":104.29771557617188,"end":104.64254321289063},{"word":"as ","start":104.64254321289063,"end":104.98737060546875},{"word":"Barry ","start":104.98737060546875,"end":105.3321982421875},{"word":"McCockner, ","start":105.3321982421875,"end":105.67702587890625},{"word":"the ","start":105.67702587890625,"end":106.021853515625},{"word":"address ","start":106.021853515625,"end":106.36668115234374},{"word":"is ","start":106.36668115234374,"end":106.71150854492187},{"word":"7878 ","start":106.71150854492187,"end":107.05633618164063},{"word":"Saddle ","start":107.05633618164063,"end":107.40116381835938},{"word":"Creek ","start":107.40116381835938,"end":107.74599145507813},{"word":"Trail ","start":107.74599145507813,"end":108.09081884765625},{"word":"in ","start":108.09081884765625,"end":108.435646484375},{"word":"Sarasota, ","start":108.435646484375,"end":108.78047412109375},{"word":"and ","start":108.78047412109375,"end":109.1253017578125},{"word":"we’ll ","start":109.1253017578125,"end":109.47012939453126},{"word":"use ","start":109.47012939453126,"end":109.81495678710938},{"word":"this ","start":109.81495678710938,"end":110.15978442382813}],"metadata":{"response_id":12}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":112.79700000000001,"end":113.117}]},{"role":"agent","content":"phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!","words":[{"word":"phone ","start":113.379,"end":113.72382763671875},{"word":"number ","start":113.72382763671875,"end":114.0686552734375},{"word":"for ","start":114.0686552734375,"end":114.41348266601562},{"word":"follow-up. ","start":114.334505859375,"end":114.67933325195312},{"word":"A ","start":114.67933325195312,"end":115.02416088867187},{"word":"member ","start":115.02416088867187,"end":115.36898852539062},{"word":"of ","start":115.36898852539062,"end":115.71381616210938},{"word":"the ","start":115.71381616210938,"end":116.05864379882813},{"word":"Instant ","start":116.05864379882813,"end":116.40347119140625},{"word":"Pavers ","start":116.40347119140625,"end":116.748298828125},{"word":"team ","start":116.748298828125,"end":117.09312646484375},{"word":"will ","start":117.09312646484375,"end":117.4379541015625},{"word":"review ","start":117.4379541015625,"end":117.78278149414062},{"word":"your ","start":117.78278149414062,"end":118.12760913085937},{"word":"project ","start":118.12760913085937,"end":118.47243676757813},{"word":"details ","start":118.47243676757813,"end":118.81726440429688},{"word":"and ","start":118.81726440429688,"end":119.16209204101563},{"word":"reach ","start":119.16209204101563,"end":119.50691943359375},{"word":"out ","start":119.50691943359375,"end":119.8517470703125},{"word":"shortly ","start":119.8517470703125,"end":120.19657470703125},{"word":"to ","start":120.06983911132812,"end":120.41466674804687},{"word":"schedule ","start":120.06983911132812,"end":120.41466674804687},{"word":"your ","start":120.06983911132812,"end":120.41466674804687},{"word":"on-site ","start":120.06983911132812,"end":120.41466674804687},{"word":"consultation. ","start":120.06983911132812,"end":120.41466674804687},{"word":"Thanks ","start":120.41466674804687,"end":120.759494140625},{"word":"for ","start":120.759494140625,"end":121.10432177734376},{"word":"calling, ","start":121.10432177734376,"end":121.4491494140625},{"word":"Barry, ","start":121.4491494140625,"end":121.79397705078125},{"word":"and ","start":121.79397705078125,"end":122.1388046875},{"word":"have ","start":122.1388046875,"end":122.48363208007812},{"word":"a ","start":122.275755859375,"end":122.62058325195312},{"word":"great ","start":122.275755859375,"end":122.62058325195312},{"word":"day!","start":122.275755859375,"end":122.62058325195312}],"metadata":{"response_id":13}},{"role":"tool_call_invocation","tool_call_id":"509346ed53a8e84d","name":"end_call","arguments":"{\"execution_message\":\"phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!\"}","time_sec":122.668,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c98935b1476230b9d2279035546f1bc5a62af41ecd28e97ca03be7aba0d4b1fa/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c98935b1476230b9d2279035546f1bc5a62af41ecd28e97ca03be7aba0d4b1fa/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c98935b1476230b9d2279035546f1bc5a62af41ecd28e97ca03be7aba0d4b1fa/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":709,"p90":1059,"p95":1083.6,"p99":1097.52,"min":2,"max":1101,"num":13,"sum":9580,"values":[2,641,641,636,709,886,832,675,769,1072,1101,609,1007]},"e2e":{"p50":1033.5,"p90":2494,"p95":2550,"p99":2594.8,"min":421.9951171875,"max":2606,"num":8,"sum":10934.9951171875,"values":[979,929,2606,942,1523,2446,1088,421.9951171875]},"tts":{"p50":189,"p90":234.8,"p95":237,"p99":239.4,"min":143,"max":240,"num":13,"sum":2557,"values":[189,189,147,181,222,235,154,143,240,178,234,228,217]},"asr":{"p50":209.5,"p90":660.4999999999998,"p95":1134.7499999999993,"p99":1514.1499999999996,"min":102,"max":1609,"num":8,"sum":2920,"values":[179,102,1609,112,249,254,240,175]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.2750041},{"product":"platform_tts","unit_price":0.025,"cost":3.075},{"product":"gpt_4_1","unit_price":0.075,"cost":9.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":123,"total_duration_unit_price":0.1916667,"combined_cost":25.0750041},"call_analysis":{"call_summary":"The caller, Barry McCockner, requested a quote for cleaning and sealing his driveway and pool deck. He preferred an on-site estimate and provided his address and confirmed his phone number. The agent confirmed the details and informed Barry that the team would follow up to schedule the consultation.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Barry McCockner","property_address":"7878 Saddle Creek Trail, Sarasota, Florida","service_type":"cleaning and sealing","estimate_type":"site visit","qualified_lead":true,"project_description":"Cleaning and sealing of the driveway and pool deck.","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397,1378,1404,1462,1543,1521,1550,1626,1660,1667,1703,1764,1833],"average":1577.5384615384614,"num_requests":13},"tool_calls":[{"tool_call_id":"509346ed53a8e84d","name":"end_call","type":"end_call","start_time_sec":122.668}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780682896093}

2026-06-05T12:08:16-06:00
{"event":"call_ended","call":{"call_id":"call_e84ffa3080ba6fba7ee5ea48835","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQgNUDGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQgNUDGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780682770738,"end_timestamp":1780682893409,"duration_ms":122671,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Yeah. I wanted to get a quote on some paper cleaning and reseal. \nAgent: Thanks for reaching out about paver cleaning and sealing. Can you tell me a little about the area you’d like serviced? For example, is it a driveway, pool deck, patio, or something else?\nUser: The driveway and the pool deck. \nAgent: All right, thanks for sharing that. Are you interested in getting an estimate online by sending us some photos, or would you prefer to have someone come out for an on-site consultation? For many cleaning and sealing projects, an online estimate from photos works well, but we can do whichever you prefer. What works best for you?\nUser: I prefer somebody come out. You're being, like, kind. \nAgent: Thanks, I appreciate that! We can definitely arrange for someone to come out and take a look at your driveway and pool deck. To get that set up, could I have your name and the property address where the work would be done?\nUser: It's Barry McCockner. Seventy eight seventy eight Saddle Creek Trail, Sarasota, Florida. \nAgent: Thanks, Barry. And what’s the best phone number for you, in case the team needs to reach you about the consultation?\nUser: The one I'm calling from. \nAgent: Got it, Barry. We’ll use this number for any follow-up. Just to \nUser: That is that \nAgent: help the team \nUser: is crazy. \nAgent: No worries, Barry. Just to make sure we have everything—could you give me a quick idea of your timeline? Are you hoping to get this done soon, or is there a specific date you have in mind?\nUser: I wanna get it done right away. \nUser: (inaudible speech)\nAgent: Thanks for letting me know, Barry. I’ll note that you’d like the work done as soon as possible. Just to confirm, we have your name as Barry McCockner, the address is 7878 Saddle Creek Trail in Sarasota, and we’ll use this \nUser: Yes. \nAgent: phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.192,"end":0.53682763671875},{"word":"you ","start":0.53682763671875,"end":0.8816552734375},{"word":"for ","start":0.8816552734375,"end":1.226482666015625},{"word":"calling ","start":1.226482666015625,"end":1.571310302734375},{"word":"Instant ","start":1.571310302734375,"end":1.916137939453125},{"word":"Pavers. ","start":1.916137939453125,"end":2.260965576171875},{"word":"This ","start":2.6185,"end":2.96332763671875},{"word":"is ","start":2.96332763671875,"end":3.3081552734375},{"word":"Mac ","start":3.3081552734375,"end":3.652982666015625},{"word":"the ","start":3.652982666015625,"end":3.997810302734375},{"word":"Digital ","start":3.997810302734375,"end":4.342637939453125},{"word":"Assistant. ","start":4.342637939453125,"end":4.687465576171875},{"word":"How ","start":4.719916748046875,"end":5.064744140625},{"word":"may ","start":5.064744140625,"end":5.40957177734375},{"word":"I ","start":5.40957177734375,"end":5.7543994140625},{"word":"help ","start":5.454839111328125,"end":5.799666748046875},{"word":"you?","start":5.454839111328125,"end":5.799666748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. I wanted to get a quote on some paper cleaning and reseal. ","words":[{"word":"Yeah. ","start":6.927,"end":7.247},{"word":"I ","start":7.247,"end":7.4069996},{"word":"wanted ","start":7.4069996,"end":7.646999999999999},{"word":"to ","start":7.646999999999999,"end":7.726999999999999},{"word":"get ","start":7.726999999999999,"end":7.887},{"word":"a ","start":7.887,"end":8.046999999999999},{"word":"quote ","start":8.046999999999999,"end":8.286999999999999},{"word":"on ","start":8.286999999999999,"end":8.527},{"word":"some ","start":8.527,"end":8.687},{"word":"paper ","start":8.866999999999999,"end":9.186999},{"word":"cleaning ","start":9.186999,"end":9.507},{"word":"and ","start":9.507,"end":9.667},{"word":"reseal. ","start":9.667,"end":9.987}]},{"role":"agent","content":"Thanks for reaching out about paver cleaning and sealing. Can you tell me a little about the area you’d like serviced? For example, is it a driveway, pool deck, patio, or something else?","words":[{"word":"Thanks ","start":10.966,"end":11.31082763671875},{"word":"for ","start":11.31082763671875,"end":11.6556552734375},{"word":"reaching ","start":11.6556552734375,"end":12.000482666015625},{"word":"out ","start":12.000482666015625,"end":12.345310302734376},{"word":"about ","start":12.345310302734376,"end":12.690137939453125},{"word":"paver ","start":12.690137939453125,"end":13.034965576171874},{"word":"cleaning ","start":13.034965576171874,"end":13.379793212890625},{"word":"and ","start":13.268255859375,"end":13.613083251953125},{"word":"sealing. ","start":13.268255859375,"end":13.613083251953125},{"word":"Can ","start":13.613083251953125,"end":13.957910888671876},{"word":"you ","start":13.957910888671876,"end":14.302738525390625},{"word":"tell ","start":14.302738525390625,"end":14.647566162109374},{"word":"me ","start":14.647566162109374,"end":14.992393798828125},{"word":"a ","start":14.992393798828125,"end":15.33722119140625},{"word":"little ","start":15.33722119140625,"end":15.682048828125},{"word":"about ","start":15.682048828125,"end":16.02687646484375},{"word":"the ","start":16.02687646484375,"end":16.3717041015625},{"word":"area ","start":16.34492236328125,"end":16.68975},{"word":"you’d ","start":16.34492236328125,"end":16.68975},{"word":"like ","start":16.34492236328125,"end":16.68975},{"word":"serviced? ","start":16.34492236328125,"end":16.68975},{"word":"For ","start":16.68975,"end":17.03457763671875},{"word":"example, ","start":17.03457763671875,"end":17.3794052734375},{"word":"is ","start":17.3794052734375,"end":17.724232666015624},{"word":"it ","start":17.724232666015624,"end":18.069060302734375},{"word":"a ","start":18.069060302734375,"end":18.413887939453126},{"word":"driveway, ","start":18.413887939453126,"end":18.758715576171873},{"word":"pool ","start":18.758715576171873,"end":19.103543212890624},{"word":"deck, ","start":19.103543212890624,"end":19.44837060546875},{"word":"patio, ","start":19.44837060546875,"end":19.7931982421875},{"word":"or ","start":19.7931982421875,"end":20.13802587890625},{"word":"something ","start":20.13802587890625,"end":20.482853515625},{"word":"else?","start":20.164630859375,"end":20.509458251953124}],"metadata":{"response_id":3}},{"role":"user","content":"The driveway and the pool deck. ","words":[{"word":"The ","start":21.817,"end":22.137},{"word":"driveway ","start":22.137,"end":22.617},{"word":"and ","start":22.617,"end":22.777},{"word":"the ","start":22.777,"end":22.857000000000003},{"word":"pool ","start":22.857000000000003,"end":23.017000000000003},{"word":"deck. ","start":23.017000000000003,"end":23.257}]},{"role":"agent","content":"All right, thanks for sharing that. Are you interested in getting an estimate online by sending us some photos, or would you prefer to have someone come out for an on-site consultation? For many cleaning and sealing projects, an online estimate from photos works well, but we can do whichever you prefer. What works best for you?","words":[{"word":"All ","start":24.186,"end":24.53082763671875},{"word":"right, ","start":24.53082763671875,"end":24.8756552734375},{"word":"thanks ","start":24.8756552734375,"end":25.220482666015624},{"word":"for ","start":25.220482666015624,"end":25.565310302734375},{"word":"sharing ","start":25.547839111328123,"end":25.892666748046874},{"word":"that. ","start":25.547839111328123,"end":25.892666748046874},{"word":"Are ","start":25.892666748046874,"end":26.237494140625},{"word":"you ","start":26.237494140625,"end":26.58232177734375},{"word":"interested ","start":26.58232177734375,"end":26.9271494140625},{"word":"in ","start":26.9271494140625,"end":27.27197705078125},{"word":"getting ","start":27.27197705078125,"end":27.6168046875},{"word":"an ","start":27.6168046875,"end":27.961632080078125},{"word":"estimate ","start":27.961632080078125,"end":28.306459716796876},{"word":"online ","start":28.306459716796876,"end":28.651287353515624},{"word":"by ","start":28.651287353515624,"end":28.996114990234375},{"word":"sending ","start":28.996114990234375,"end":29.340942626953126},{"word":"us ","start":29.340942626953126,"end":29.68577001953125},{"word":"some ","start":29.68577001953125,"end":30.03059765625},{"word":"photos, ","start":30.03059765625,"end":30.37542529296875},{"word":"or ","start":30.37542529296875,"end":30.7202529296875},{"word":"would ","start":30.7202529296875,"end":31.06508056640625},{"word":"you ","start":31.06508056640625,"end":31.409907958984373},{"word":"prefer ","start":31.409907958984373,"end":31.754735595703124},{"word":"to ","start":31.754735595703124,"end":32.09956323242187},{"word":"have ","start":32.09956323242187,"end":32.444390869140626},{"word":"someone ","start":32.444390869140626,"end":32.789218505859374},{"word":"come ","start":32.789218505859374,"end":33.1340458984375},{"word":"out ","start":33.1340458984375,"end":33.47887353515625},{"word":"for ","start":33.22204736328125,"end":33.566875},{"word":"an ","start":33.22204736328125,"end":33.566875},{"word":"on-site ","start":33.22204736328125,"end":33.566875},{"word":"consultation? ","start":33.22204736328125,"end":33.566875},{"word":"For ","start":33.566875,"end":33.91170263671875},{"word":"many ","start":33.91170263671875,"end":34.2565302734375},{"word":"cleaning ","start":34.2565302734375,"end":34.60135766601562},{"word":"and ","start":34.60135766601562,"end":34.94618530273438},{"word":"sealing ","start":34.94618530273438,"end":35.291012939453125},{"word":"projects, ","start":35.291012939453125,"end":35.63584057617187},{"word":"an ","start":35.63584057617187,"end":35.98066821289063},{"word":"online ","start":35.98066821289063,"end":36.32549560546875},{"word":"estimate ","start":36.32549560546875,"end":36.6703232421875},{"word":"from ","start":36.6703232421875,"end":37.01515087890625},{"word":"photos ","start":37.01515087890625,"end":37.359978515625},{"word":"works ","start":37.359978515625,"end":37.70480615234375},{"word":"well, ","start":37.70480615234375,"end":38.049633544921875},{"word":"but ","start":38.049633544921875,"end":38.39446118164062},{"word":"we ","start":38.39446118164062,"end":38.73928881835938},{"word":"can ","start":38.73928881835938,"end":39.084116455078124},{"word":"do ","start":38.899339111328125,"end":39.24416674804687},{"word":"whichever ","start":38.899339111328125,"end":39.24416674804687},{"word":"you ","start":38.899339111328125,"end":39.24416674804687},{"word":"prefer. ","start":38.899339111328125,"end":39.24416674804687},{"word":"What ","start":39.24416674804687,"end":39.588994140625},{"word":"works ","start":39.588994140625,"end":39.93382177734375},{"word":"best ","start":39.93382177734375,"end":40.2786494140625},{"word":"for ","start":40.2786494140625,"end":40.62347705078125},{"word":"you?","start":40.28092236328125,"end":40.62575}],"metadata":{"response_id":4}},{"role":"user","content":"I prefer somebody come out. You're being, like, kind. ","words":[{"word":"I ","start":41.537003,"end":41.857002},{"word":"prefer ","start":41.857002,"end":42.177001999999995},{"word":"somebody ","start":42.177001999999995,"end":42.497},{"word":"come ","start":42.497,"end":42.736999999999995},{"word":"out. ","start":42.736999999999995,"end":43.137},{"word":"You're ","start":43.137,"end":43.297},{"word":"being, ","start":43.297,"end":43.457},{"word":"like, ","start":43.457,"end":43.777},{"word":"kind. ","start":43.777,"end":44.097}]},{"role":"agent","content":"Thanks, I appreciate that! We can definitely arrange for someone to come out and take a look at your driveway and pool deck. To get that set up, could I have your name and the property address where the work would be done?","words":[{"word":"Thanks, ","start":46.703,"end":47.04782763671875},{"word":"I ","start":47.04782763671875,"end":47.3926552734375},{"word":"appreciate ","start":47.3926552734375,"end":47.73748266601562},{"word":"that! ","start":47.73748266601562,"end":48.08231030273438},{"word":"We ","start":48.223916748046875,"end":48.568744140625},{"word":"can ","start":48.568744140625,"end":48.91357177734375},{"word":"definitely ","start":48.91357177734375,"end":49.2583994140625},{"word":"arrange ","start":49.2583994140625,"end":49.60322705078125},{"word":"for ","start":49.60322705078125,"end":49.9480546875},{"word":"someone ","start":49.9480546875,"end":50.29288208007812},{"word":"to ","start":50.29288208007812,"end":50.63770971679688},{"word":"come ","start":50.63770971679688,"end":50.982537353515625},{"word":"out ","start":50.982537353515625,"end":51.32736499023437},{"word":"and ","start":51.32736499023437,"end":51.67219262695313},{"word":"take ","start":51.67219262695313,"end":52.01702001953125},{"word":"a ","start":52.01702001953125,"end":52.36184765625},{"word":"look ","start":52.36184765625,"end":52.70667529296875},{"word":"at ","start":52.70667529296875,"end":53.0515029296875},{"word":"your ","start":53.0515029296875,"end":53.39633056640625},{"word":"driveway ","start":53.39633056640625,"end":53.741157958984374},{"word":"and ","start":53.741157958984374,"end":54.08598559570312},{"word":"pool ","start":53.951130859375,"end":54.295958251953124},{"word":"deck. ","start":53.951130859375,"end":54.295958251953124},{"word":"To ","start":54.295958251953124,"end":54.64078588867188},{"word":"get ","start":54.64078588867188,"end":54.985613525390626},{"word":"that ","start":54.985613525390626,"end":55.33044116210937},{"word":"set ","start":55.33044116210937,"end":55.67526879882813},{"word":"up, ","start":55.67526879882813,"end":56.02009619140625},{"word":"could ","start":56.02009619140625,"end":56.364923828125},{"word":"I ","start":56.364923828125,"end":56.70975146484375},{"word":"have ","start":56.70975146484375,"end":57.0545791015625},{"word":"your ","start":57.0545791015625,"end":57.39940649414063},{"word":"name ","start":57.39940649414063,"end":57.744234130859375},{"word":"and ","start":57.744234130859375,"end":58.08906176757812},{"word":"the ","start":58.08906176757812,"end":58.43388940429688},{"word":"property ","start":58.43388940429688,"end":58.778717041015625},{"word":"address ","start":58.778717041015625,"end":59.12354443359375},{"word":"where ","start":59.12354443359375,"end":59.4683720703125},{"word":"the ","start":59.33817236328125,"end":59.683},{"word":"work ","start":59.33817236328125,"end":59.683},{"word":"would ","start":59.33817236328125,"end":59.683},{"word":"be ","start":59.33817236328125,"end":59.683},{"word":"done?","start":59.33817236328125,"end":59.683}],"metadata":{"response_id":7}},{"role":"user","content":"It's Barry McCockner. Seventy eight seventy eight Saddle Creek Trail, Sarasota, Florida. ","words":[{"word":"It's ","start":60.876999999999995,"end":61.357},{"word":"Barry ","start":61.357,"end":62.156997999999994},{"word":"McCockner. ","start":62.156997999999994,"end":62.876999999999995},{"word":"Seventy ","start":64.107,"end":64.507},{"word":"eight ","start":64.507,"end":64.747},{"word":"seventy ","start":64.747,"end":65.227},{"word":"eight ","start":65.227,"end":65.54700000000001},{"word":"Saddle ","start":65.54700000000001,"end":65.947},{"word":"Creek ","start":65.947,"end":66.18700000000001},{"word":"Trail, ","start":66.18700000000001,"end":66.66699600000001},{"word":"Sarasota, ","start":66.66699600000001,"end":67.06700000000001},{"word":"Florida. ","start":67.06700000000001,"end":67.227}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number for you, in case the team needs to reach you about the consultation?","words":[{"word":"Thanks, ","start":68.169,"end":68.51382763671874},{"word":"Barry. ","start":68.51382763671874,"end":68.8586552734375},{"word":"And ","start":68.97008325195313,"end":69.31491088867188},{"word":"what’s ","start":69.31491088867188,"end":69.65973852539062},{"word":"the ","start":69.65973852539062,"end":70.00456616210937},{"word":"best ","start":70.00456616210937,"end":70.34939379882813},{"word":"phone ","start":70.34939379882813,"end":70.69422119140626},{"word":"number ","start":70.69422119140626,"end":71.039048828125},{"word":"for ","start":71.039048828125,"end":71.38387646484375},{"word":"you, ","start":71.38387646484375,"end":71.7287041015625},{"word":"in ","start":71.7287041015625,"end":72.07353149414062},{"word":"case ","start":72.07353149414062,"end":72.41835913085937},{"word":"the ","start":72.41835913085937,"end":72.76318676757812},{"word":"team ","start":72.76318676757812,"end":73.10801440429688},{"word":"needs ","start":73.10801440429688,"end":73.45284204101563},{"word":"to ","start":73.19958911132812,"end":73.54441674804687},{"word":"reach ","start":73.19958911132812,"end":73.54441674804687},{"word":"you ","start":73.19958911132812,"end":73.54441674804687},{"word":"about ","start":73.19958911132812,"end":73.54441674804687},{"word":"the ","start":73.19958911132812,"end":73.54441674804687},{"word":"consultation?","start":73.19958911132812,"end":73.54441674804687}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling from. ","words":[{"word":"The ","start":74.65700000000001,"end":74.977},{"word":"one ","start":74.977,"end":75.137},{"word":"I'm ","start":75.137,"end":75.37700000000001},{"word":"calling ","start":75.37700000000001,"end":75.617},{"word":"from. ","start":75.617,"end":75.857}]},{"role":"agent","content":"Got it, Barry. We’ll use this number for any follow-up. Just to ","words":[{"word":"Got ","start":77.38,"end":77.72482763671874},{"word":"it, ","start":77.72482763671874,"end":78.0696552734375},{"word":"Barry. ","start":78.01042236328125,"end":78.35525},{"word":"We’ll ","start":78.35525,"end":78.70007763671875},{"word":"use ","start":78.70007763671875,"end":79.0449052734375},{"word":"this ","start":79.0449052734375,"end":79.38973266601562},{"word":"number ","start":79.38973266601562,"end":79.73456030273438},{"word":"for ","start":79.73456030273438,"end":80.07938793945313},{"word":"any ","start":79.96092236328126,"end":80.30575},{"word":"follow-up.","start":79.96092236328126,"end":80.30575},{"word":" Just ","start":80.30575,"end":80.65057763671875},{"word":"to ","start":80.65057763671875,"end":80.9954052734375}],"metadata":{"response_id":10}},{"role":"user","content":"That is that ","words":[{"word":"That ","start":81.09700000000001,"end":81.336994},{"word":"is ","start":81.336994,"end":81.577},{"word":"that ","start":81.577,"end":81.81700000000001}]},{"role":"agent","content":"help the team ","words":[{"word":"help ","start":80.9954052734375,"end":81.34023266601562},{"word":"the ","start":81.34023266601562,"end":81.68506030273437},{"word":"team ","start":81.68506030273437,"end":82.02988793945312}],"metadata":{"response_id":10}},{"role":"user","content":"is crazy. ","words":[{"word":"is ","start":81.81700000000001,"end":82.056995},{"word":"crazy. ","start":82.056995,"end":82.45700000000001}]},{"role":"agent","content":"No worries, Barry. Just to make sure we have everything—could you give me a quick idea of your timeline? Are you hoping to get this done soon, or is there a specific date you have in mind?","words":[{"word":"No ","start":84.903,"end":85.24782763671875},{"word":"worries, ","start":85.24782763671875,"end":85.5926552734375},{"word":"Barry. ","start":85.5926552734375,"end":85.93748266601563},{"word":"Just ","start":86.28458325195312,"end":86.62941088867187},{"word":"to ","start":86.62941088867187,"end":86.97423852539063},{"word":"make ","start":86.97423852539063,"end":87.31906616210938},{"word":"sure ","start":87.31906616210938,"end":87.66389379882813},{"word":"we ","start":87.66389379882813,"end":88.00872119140625},{"word":"have ","start":88.00872119140625,"end":88.353548828125},{"word":"everything—could ","start":88.353548828125,"end":88.69837646484375},{"word":"you ","start":88.69837646484375,"end":89.0432041015625},{"word":"give ","start":89.0432041015625,"end":89.38803149414062},{"word":"me ","start":89.38803149414062,"end":89.73285913085938},{"word":"a ","start":89.64333911132813,"end":89.98816674804688},{"word":"quick ","start":89.64333911132813,"end":89.98816674804688},{"word":"idea ","start":89.64333911132813,"end":89.98816674804688},{"word":"of ","start":89.64333911132813,"end":89.98816674804688},{"word":"your ","start":89.64333911132813,"end":89.98816674804688},{"word":"timeline? ","start":89.64333911132813,"end":89.98816674804688},{"word":"Are ","start":89.98816674804688,"end":90.332994140625},{"word":"you ","start":90.332994140625,"end":90.67782177734375},{"word":"hoping ","start":90.67782177734375,"end":91.0226494140625},{"word":"to ","start":91.0226494140625,"end":91.36747705078125},{"word":"get ","start":91.36747705078125,"end":91.7123046875},{"word":"this ","start":91.7123046875,"end":92.05713208007812},{"word":"done ","start":92.05713208007812,"end":92.40195971679688},{"word":"soon, ","start":92.40195971679688,"end":92.74678735351563},{"word":"or ","start":92.74678735351563,"end":93.09161499023438},{"word":"is ","start":93.09161499023438,"end":93.43644262695312},{"word":"there ","start":93.43644262695312,"end":93.78127001953125},{"word":"a ","start":93.683630859375,"end":94.02845825195313},{"word":"specific ","start":93.683630859375,"end":94.02845825195313},{"word":"date ","start":93.683630859375,"end":94.02845825195313},{"word":"you ","start":93.683630859375,"end":94.02845825195313},{"word":"have ","start":93.683630859375,"end":94.02845825195313},{"word":"in ","start":93.683630859375,"end":94.02845825195313},{"word":"mind?","start":93.683630859375,"end":94.02845825195313}],"metadata":{"response_id":11}},{"role":"user","content":"I wanna get it done right away. ","words":[{"word":"I ","start":95.66699600000001,"end":95.827},{"word":"wanna ","start":95.827,"end":96.06700000000001},{"word":"get ","start":96.06700000000001,"end":96.227},{"word":"it ","start":96.227,"end":96.306995},{"word":"done ","start":96.306995,"end":96.467},{"word":"right ","start":96.467,"end":96.62699500000001},{"word":"away. ","start":96.62699500000001,"end":96.787}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for letting me know, Barry. I’ll note that you’d like the work done as soon as possible. Just to confirm, we have your name as Barry McCockner, the address is 7878 Saddle Creek Trail in Sarasota, and we’ll use this ","words":[{"word":"Thanks ","start":97.875,"end":98.21982763671875},{"word":"for ","start":98.21982763671875,"end":98.5646552734375},{"word":"letting ","start":98.5646552734375,"end":98.90948266601562},{"word":"me ","start":98.830505859375,"end":99.17533325195312},{"word":"know, ","start":98.830505859375,"end":99.17533325195312},{"word":"Barry. ","start":98.830505859375,"end":99.17533325195312},{"word":"I’ll ","start":99.17533325195312,"end":99.52016088867188},{"word":"note ","start":99.52016088867188,"end":99.86498852539063},{"word":"that ","start":99.86498852539063,"end":100.20981616210938},{"word":"you’d ","start":100.20981616210938,"end":100.55464379882812},{"word":"like ","start":100.55464379882812,"end":100.89947119140625},{"word":"the ","start":100.89947119140625,"end":101.244298828125},{"word":"work ","start":101.244298828125,"end":101.58912646484374},{"word":"done ","start":101.58912646484374,"end":101.9339541015625},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"soon ","start":101.88392236328124,"end":102.22875},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"possible.","start":101.88392236328124,"end":102.22875},{"word":" Just ","start":102.22875,"end":102.57357763671875},{"word":"to ","start":102.57357763671875,"end":102.9184052734375},{"word":"confirm, ","start":102.9184052734375,"end":103.26323266601563},{"word":"we ","start":103.26323266601563,"end":103.60806030273437},{"word":"have ","start":103.60806030273437,"end":103.95288793945312},{"word":"your ","start":103.95288793945312,"end":104.29771557617188},{"word":"name ","start":104.29771557617188,"end":104.64254321289063},{"word":"as ","start":104.64254321289063,"end":104.98737060546875},{"word":"Barry ","start":104.98737060546875,"end":105.3321982421875},{"word":"McCockner, ","start":105.3321982421875,"end":105.67702587890625},{"word":"the ","start":105.67702587890625,"end":106.021853515625},{"word":"address ","start":106.021853515625,"end":106.36668115234374},{"word":"is ","start":106.36668115234374,"end":106.71150854492187},{"word":"7878 ","start":106.71150854492187,"end":107.05633618164063},{"word":"Saddle ","start":107.05633618164063,"end":107.40116381835938},{"word":"Creek ","start":107.40116381835938,"end":107.74599145507813},{"word":"Trail ","start":107.74599145507813,"end":108.09081884765625},{"word":"in ","start":108.09081884765625,"end":108.435646484375},{"word":"Sarasota, ","start":108.435646484375,"end":108.78047412109375},{"word":"and ","start":108.78047412109375,"end":109.1253017578125},{"word":"we’ll ","start":109.1253017578125,"end":109.47012939453126},{"word":"use ","start":109.47012939453126,"end":109.81495678710938},{"word":"this ","start":109.81495678710938,"end":110.15978442382813}],"metadata":{"response_id":12}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":112.79700000000001,"end":113.117}]},{"role":"agent","content":"phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!","words":[{"word":"phone ","start":113.379,"end":113.72382763671875},{"word":"number ","start":113.72382763671875,"end":114.0686552734375},{"word":"for ","start":114.0686552734375,"end":114.41348266601562},{"word":"follow-up. ","start":114.334505859375,"end":114.67933325195312},{"word":"A ","start":114.67933325195312,"end":115.02416088867187},{"word":"member ","start":115.02416088867187,"end":115.36898852539062},{"word":"of ","start":115.36898852539062,"end":115.71381616210938},{"word":"the ","start":115.71381616210938,"end":116.05864379882813},{"word":"Instant ","start":116.05864379882813,"end":116.40347119140625},{"word":"Pavers ","start":116.40347119140625,"end":116.748298828125},{"word":"team ","start":116.748298828125,"end":117.09312646484375},{"word":"will ","start":117.09312646484375,"end":117.4379541015625},{"word":"review ","start":117.4379541015625,"end":117.78278149414062},{"word":"your ","start":117.78278149414062,"end":118.12760913085937},{"word":"project ","start":118.12760913085937,"end":118.47243676757813},{"word":"details ","start":118.47243676757813,"end":118.81726440429688},{"word":"and ","start":118.81726440429688,"end":119.16209204101563},{"word":"reach ","start":119.16209204101563,"end":119.50691943359375},{"word":"out ","start":119.50691943359375,"end":119.8517470703125},{"word":"shortly ","start":119.8517470703125,"end":120.19657470703125},{"word":"to ","start":120.06983911132812,"end":120.41466674804687},{"word":"schedule ","start":120.06983911132812,"end":120.41466674804687},{"word":"your ","start":120.06983911132812,"end":120.41466674804687},{"word":"on-site ","start":120.06983911132812,"end":120.41466674804687},{"word":"consultation. ","start":120.06983911132812,"end":120.41466674804687},{"word":"Thanks ","start":120.41466674804687,"end":120.759494140625},{"word":"for ","start":120.759494140625,"end":121.10432177734376},{"word":"calling, ","start":121.10432177734376,"end":121.4491494140625},{"word":"Barry, ","start":121.4491494140625,"end":121.79397705078125},{"word":"and ","start":121.79397705078125,"end":122.1388046875},{"word":"have ","start":122.1388046875,"end":122.48363208007812},{"word":"a ","start":122.275755859375,"end":122.62058325195312},{"word":"great ","start":122.275755859375,"end":122.62058325195312},{"word":"day!","start":122.275755859375,"end":122.62058325195312}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.192,"end":0.53682763671875},{"word":"you ","start":0.53682763671875,"end":0.8816552734375},{"word":"for ","start":0.8816552734375,"end":1.226482666015625},{"word":"calling ","start":1.226482666015625,"end":1.571310302734375},{"word":"Instant ","start":1.571310302734375,"end":1.916137939453125},{"word":"Pavers. ","start":1.916137939453125,"end":2.260965576171875},{"word":"This ","start":2.6185,"end":2.96332763671875},{"word":"is ","start":2.96332763671875,"end":3.3081552734375},{"word":"Mac ","start":3.3081552734375,"end":3.652982666015625},{"word":"the ","start":3.652982666015625,"end":3.997810302734375},{"word":"Digital ","start":3.997810302734375,"end":4.342637939453125},{"word":"Assistant. ","start":4.342637939453125,"end":4.687465576171875},{"word":"How ","start":4.719916748046875,"end":5.064744140625},{"word":"may ","start":5.064744140625,"end":5.40957177734375},{"word":"I ","start":5.40957177734375,"end":5.7543994140625},{"word":"help ","start":5.454839111328125,"end":5.799666748046875},{"word":"you?","start":5.454839111328125,"end":5.799666748046875}],"metadata":{"response_id":0}},{"role":"user","content":"Yeah. I wanted to get a quote on some paper cleaning and reseal. ","words":[{"word":"Yeah. ","start":6.927,"end":7.247},{"word":"I ","start":7.247,"end":7.4069996},{"word":"wanted ","start":7.4069996,"end":7.646999999999999},{"word":"to ","start":7.646999999999999,"end":7.726999999999999},{"word":"get ","start":7.726999999999999,"end":7.887},{"word":"a ","start":7.887,"end":8.046999999999999},{"word":"quote ","start":8.046999999999999,"end":8.286999999999999},{"word":"on ","start":8.286999999999999,"end":8.527},{"word":"some ","start":8.527,"end":8.687},{"word":"paper ","start":8.866999999999999,"end":9.186999},{"word":"cleaning ","start":9.186999,"end":9.507},{"word":"and ","start":9.507,"end":9.667},{"word":"reseal. ","start":9.667,"end":9.987}]},{"role":"agent","content":"Thanks for reaching out about paver cleaning and sealing. Can you tell me a little about the area you’d like serviced? For example, is it a driveway, pool deck, patio, or something else?","words":[{"word":"Thanks ","start":10.966,"end":11.31082763671875},{"word":"for ","start":11.31082763671875,"end":11.6556552734375},{"word":"reaching ","start":11.6556552734375,"end":12.000482666015625},{"word":"out ","start":12.000482666015625,"end":12.345310302734376},{"word":"about ","start":12.345310302734376,"end":12.690137939453125},{"word":"paver ","start":12.690137939453125,"end":13.034965576171874},{"word":"cleaning ","start":13.034965576171874,"end":13.379793212890625},{"word":"and ","start":13.268255859375,"end":13.613083251953125},{"word":"sealing. ","start":13.268255859375,"end":13.613083251953125},{"word":"Can ","start":13.613083251953125,"end":13.957910888671876},{"word":"you ","start":13.957910888671876,"end":14.302738525390625},{"word":"tell ","start":14.302738525390625,"end":14.647566162109374},{"word":"me ","start":14.647566162109374,"end":14.992393798828125},{"word":"a ","start":14.992393798828125,"end":15.33722119140625},{"word":"little ","start":15.33722119140625,"end":15.682048828125},{"word":"about ","start":15.682048828125,"end":16.02687646484375},{"word":"the ","start":16.02687646484375,"end":16.3717041015625},{"word":"area ","start":16.34492236328125,"end":16.68975},{"word":"you’d ","start":16.34492236328125,"end":16.68975},{"word":"like ","start":16.34492236328125,"end":16.68975},{"word":"serviced? ","start":16.34492236328125,"end":16.68975},{"word":"For ","start":16.68975,"end":17.03457763671875},{"word":"example, ","start":17.03457763671875,"end":17.3794052734375},{"word":"is ","start":17.3794052734375,"end":17.724232666015624},{"word":"it ","start":17.724232666015624,"end":18.069060302734375},{"word":"a ","start":18.069060302734375,"end":18.413887939453126},{"word":"driveway, ","start":18.413887939453126,"end":18.758715576171873},{"word":"pool ","start":18.758715576171873,"end":19.103543212890624},{"word":"deck, ","start":19.103543212890624,"end":19.44837060546875},{"word":"patio, ","start":19.44837060546875,"end":19.7931982421875},{"word":"or ","start":19.7931982421875,"end":20.13802587890625},{"word":"something ","start":20.13802587890625,"end":20.482853515625},{"word":"else?","start":20.164630859375,"end":20.509458251953124}],"metadata":{"response_id":3}},{"role":"user","content":"The driveway and the pool deck. ","words":[{"word":"The ","start":21.817,"end":22.137},{"word":"driveway ","start":22.137,"end":22.617},{"word":"and ","start":22.617,"end":22.777},{"word":"the ","start":22.777,"end":22.857000000000003},{"word":"pool ","start":22.857000000000003,"end":23.017000000000003},{"word":"deck. ","start":23.017000000000003,"end":23.257}]},{"role":"agent","content":"All right, thanks for sharing that. Are you interested in getting an estimate online by sending us some photos, or would you prefer to have someone come out for an on-site consultation? For many cleaning and sealing projects, an online estimate from photos works well, but we can do whichever you prefer. What works best for you?","words":[{"word":"All ","start":24.186,"end":24.53082763671875},{"word":"right, ","start":24.53082763671875,"end":24.8756552734375},{"word":"thanks ","start":24.8756552734375,"end":25.220482666015624},{"word":"for ","start":25.220482666015624,"end":25.565310302734375},{"word":"sharing ","start":25.547839111328123,"end":25.892666748046874},{"word":"that. ","start":25.547839111328123,"end":25.892666748046874},{"word":"Are ","start":25.892666748046874,"end":26.237494140625},{"word":"you ","start":26.237494140625,"end":26.58232177734375},{"word":"interested ","start":26.58232177734375,"end":26.9271494140625},{"word":"in ","start":26.9271494140625,"end":27.27197705078125},{"word":"getting ","start":27.27197705078125,"end":27.6168046875},{"word":"an ","start":27.6168046875,"end":27.961632080078125},{"word":"estimate ","start":27.961632080078125,"end":28.306459716796876},{"word":"online ","start":28.306459716796876,"end":28.651287353515624},{"word":"by ","start":28.651287353515624,"end":28.996114990234375},{"word":"sending ","start":28.996114990234375,"end":29.340942626953126},{"word":"us ","start":29.340942626953126,"end":29.68577001953125},{"word":"some ","start":29.68577001953125,"end":30.03059765625},{"word":"photos, ","start":30.03059765625,"end":30.37542529296875},{"word":"or ","start":30.37542529296875,"end":30.7202529296875},{"word":"would ","start":30.7202529296875,"end":31.06508056640625},{"word":"you ","start":31.06508056640625,"end":31.409907958984373},{"word":"prefer ","start":31.409907958984373,"end":31.754735595703124},{"word":"to ","start":31.754735595703124,"end":32.09956323242187},{"word":"have ","start":32.09956323242187,"end":32.444390869140626},{"word":"someone ","start":32.444390869140626,"end":32.789218505859374},{"word":"come ","start":32.789218505859374,"end":33.1340458984375},{"word":"out ","start":33.1340458984375,"end":33.47887353515625},{"word":"for ","start":33.22204736328125,"end":33.566875},{"word":"an ","start":33.22204736328125,"end":33.566875},{"word":"on-site ","start":33.22204736328125,"end":33.566875},{"word":"consultation? ","start":33.22204736328125,"end":33.566875},{"word":"For ","start":33.566875,"end":33.91170263671875},{"word":"many ","start":33.91170263671875,"end":34.2565302734375},{"word":"cleaning ","start":34.2565302734375,"end":34.60135766601562},{"word":"and ","start":34.60135766601562,"end":34.94618530273438},{"word":"sealing ","start":34.94618530273438,"end":35.291012939453125},{"word":"projects, ","start":35.291012939453125,"end":35.63584057617187},{"word":"an ","start":35.63584057617187,"end":35.98066821289063},{"word":"online ","start":35.98066821289063,"end":36.32549560546875},{"word":"estimate ","start":36.32549560546875,"end":36.6703232421875},{"word":"from ","start":36.6703232421875,"end":37.01515087890625},{"word":"photos ","start":37.01515087890625,"end":37.359978515625},{"word":"works ","start":37.359978515625,"end":37.70480615234375},{"word":"well, ","start":37.70480615234375,"end":38.049633544921875},{"word":"but ","start":38.049633544921875,"end":38.39446118164062},{"word":"we ","start":38.39446118164062,"end":38.73928881835938},{"word":"can ","start":38.73928881835938,"end":39.084116455078124},{"word":"do ","start":38.899339111328125,"end":39.24416674804687},{"word":"whichever ","start":38.899339111328125,"end":39.24416674804687},{"word":"you ","start":38.899339111328125,"end":39.24416674804687},{"word":"prefer. ","start":38.899339111328125,"end":39.24416674804687},{"word":"What ","start":39.24416674804687,"end":39.588994140625},{"word":"works ","start":39.588994140625,"end":39.93382177734375},{"word":"best ","start":39.93382177734375,"end":40.2786494140625},{"word":"for ","start":40.2786494140625,"end":40.62347705078125},{"word":"you?","start":40.28092236328125,"end":40.62575}],"metadata":{"response_id":4}},{"role":"user","content":"I prefer somebody come out. You're being, like, kind. ","words":[{"word":"I ","start":41.537003,"end":41.857002},{"word":"prefer ","start":41.857002,"end":42.177001999999995},{"word":"somebody ","start":42.177001999999995,"end":42.497},{"word":"come ","start":42.497,"end":42.736999999999995},{"word":"out. ","start":42.736999999999995,"end":43.137},{"word":"You're ","start":43.137,"end":43.297},{"word":"being, ","start":43.297,"end":43.457},{"word":"like, ","start":43.457,"end":43.777},{"word":"kind. ","start":43.777,"end":44.097}]},{"role":"agent","content":"Thanks, I appreciate that! We can definitely arrange for someone to come out and take a look at your driveway and pool deck. To get that set up, could I have your name and the property address where the work would be done?","words":[{"word":"Thanks, ","start":46.703,"end":47.04782763671875},{"word":"I ","start":47.04782763671875,"end":47.3926552734375},{"word":"appreciate ","start":47.3926552734375,"end":47.73748266601562},{"word":"that! ","start":47.73748266601562,"end":48.08231030273438},{"word":"We ","start":48.223916748046875,"end":48.568744140625},{"word":"can ","start":48.568744140625,"end":48.91357177734375},{"word":"definitely ","start":48.91357177734375,"end":49.2583994140625},{"word":"arrange ","start":49.2583994140625,"end":49.60322705078125},{"word":"for ","start":49.60322705078125,"end":49.9480546875},{"word":"someone ","start":49.9480546875,"end":50.29288208007812},{"word":"to ","start":50.29288208007812,"end":50.63770971679688},{"word":"come ","start":50.63770971679688,"end":50.982537353515625},{"word":"out ","start":50.982537353515625,"end":51.32736499023437},{"word":"and ","start":51.32736499023437,"end":51.67219262695313},{"word":"take ","start":51.67219262695313,"end":52.01702001953125},{"word":"a ","start":52.01702001953125,"end":52.36184765625},{"word":"look ","start":52.36184765625,"end":52.70667529296875},{"word":"at ","start":52.70667529296875,"end":53.0515029296875},{"word":"your ","start":53.0515029296875,"end":53.39633056640625},{"word":"driveway ","start":53.39633056640625,"end":53.741157958984374},{"word":"and ","start":53.741157958984374,"end":54.08598559570312},{"word":"pool ","start":53.951130859375,"end":54.295958251953124},{"word":"deck. ","start":53.951130859375,"end":54.295958251953124},{"word":"To ","start":54.295958251953124,"end":54.64078588867188},{"word":"get ","start":54.64078588867188,"end":54.985613525390626},{"word":"that ","start":54.985613525390626,"end":55.33044116210937},{"word":"set ","start":55.33044116210937,"end":55.67526879882813},{"word":"up, ","start":55.67526879882813,"end":56.02009619140625},{"word":"could ","start":56.02009619140625,"end":56.364923828125},{"word":"I ","start":56.364923828125,"end":56.70975146484375},{"word":"have ","start":56.70975146484375,"end":57.0545791015625},{"word":"your ","start":57.0545791015625,"end":57.39940649414063},{"word":"name ","start":57.39940649414063,"end":57.744234130859375},{"word":"and ","start":57.744234130859375,"end":58.08906176757812},{"word":"the ","start":58.08906176757812,"end":58.43388940429688},{"word":"property ","start":58.43388940429688,"end":58.778717041015625},{"word":"address ","start":58.778717041015625,"end":59.12354443359375},{"word":"where ","start":59.12354443359375,"end":59.4683720703125},{"word":"the ","start":59.33817236328125,"end":59.683},{"word":"work ","start":59.33817236328125,"end":59.683},{"word":"would ","start":59.33817236328125,"end":59.683},{"word":"be ","start":59.33817236328125,"end":59.683},{"word":"done?","start":59.33817236328125,"end":59.683}],"metadata":{"response_id":7}},{"role":"user","content":"It's Barry McCockner. Seventy eight seventy eight Saddle Creek Trail, Sarasota, Florida. ","words":[{"word":"It's ","start":60.876999999999995,"end":61.357},{"word":"Barry ","start":61.357,"end":62.156997999999994},{"word":"McCockner. ","start":62.156997999999994,"end":62.876999999999995},{"word":"Seventy ","start":64.107,"end":64.507},{"word":"eight ","start":64.507,"end":64.747},{"word":"seventy ","start":64.747,"end":65.227},{"word":"eight ","start":65.227,"end":65.54700000000001},{"word":"Saddle ","start":65.54700000000001,"end":65.947},{"word":"Creek ","start":65.947,"end":66.18700000000001},{"word":"Trail, ","start":66.18700000000001,"end":66.66699600000001},{"word":"Sarasota, ","start":66.66699600000001,"end":67.06700000000001},{"word":"Florida. ","start":67.06700000000001,"end":67.227}]},{"role":"agent","content":"Thanks, Barry. And what’s the best phone number for you, in case the team needs to reach you about the consultation?","words":[{"word":"Thanks, ","start":68.169,"end":68.51382763671874},{"word":"Barry. ","start":68.51382763671874,"end":68.8586552734375},{"word":"And ","start":68.97008325195313,"end":69.31491088867188},{"word":"what’s ","start":69.31491088867188,"end":69.65973852539062},{"word":"the ","start":69.65973852539062,"end":70.00456616210937},{"word":"best ","start":70.00456616210937,"end":70.34939379882813},{"word":"phone ","start":70.34939379882813,"end":70.69422119140626},{"word":"number ","start":70.69422119140626,"end":71.039048828125},{"word":"for ","start":71.039048828125,"end":71.38387646484375},{"word":"you, ","start":71.38387646484375,"end":71.7287041015625},{"word":"in ","start":71.7287041015625,"end":72.07353149414062},{"word":"case ","start":72.07353149414062,"end":72.41835913085937},{"word":"the ","start":72.41835913085937,"end":72.76318676757812},{"word":"team ","start":72.76318676757812,"end":73.10801440429688},{"word":"needs ","start":73.10801440429688,"end":73.45284204101563},{"word":"to ","start":73.19958911132812,"end":73.54441674804687},{"word":"reach ","start":73.19958911132812,"end":73.54441674804687},{"word":"you ","start":73.19958911132812,"end":73.54441674804687},{"word":"about ","start":73.19958911132812,"end":73.54441674804687},{"word":"the ","start":73.19958911132812,"end":73.54441674804687},{"word":"consultation?","start":73.19958911132812,"end":73.54441674804687}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling from. ","words":[{"word":"The ","start":74.65700000000001,"end":74.977},{"word":"one ","start":74.977,"end":75.137},{"word":"I'm ","start":75.137,"end":75.37700000000001},{"word":"calling ","start":75.37700000000001,"end":75.617},{"word":"from. ","start":75.617,"end":75.857}]},{"role":"agent","content":"Got it, Barry. We’ll use this number for any follow-up. Just to ","words":[{"word":"Got ","start":77.38,"end":77.72482763671874},{"word":"it, ","start":77.72482763671874,"end":78.0696552734375},{"word":"Barry. ","start":78.01042236328125,"end":78.35525},{"word":"We’ll ","start":78.35525,"end":78.70007763671875},{"word":"use ","start":78.70007763671875,"end":79.0449052734375},{"word":"this ","start":79.0449052734375,"end":79.38973266601562},{"word":"number ","start":79.38973266601562,"end":79.73456030273438},{"word":"for ","start":79.73456030273438,"end":80.07938793945313},{"word":"any ","start":79.96092236328126,"end":80.30575},{"word":"follow-up.","start":79.96092236328126,"end":80.30575},{"word":" Just ","start":80.30575,"end":80.65057763671875},{"word":"to ","start":80.65057763671875,"end":80.9954052734375}],"metadata":{"response_id":10}},{"role":"user","content":"That is that ","words":[{"word":"That ","start":81.09700000000001,"end":81.336994},{"word":"is ","start":81.336994,"end":81.577},{"word":"that ","start":81.577,"end":81.81700000000001}]},{"role":"agent","content":"help the team ","words":[{"word":"help ","start":80.9954052734375,"end":81.34023266601562},{"word":"the ","start":81.34023266601562,"end":81.68506030273437},{"word":"team ","start":81.68506030273437,"end":82.02988793945312}],"metadata":{"response_id":10}},{"role":"user","content":"is crazy. ","words":[{"word":"is ","start":81.81700000000001,"end":82.056995},{"word":"crazy. ","start":82.056995,"end":82.45700000000001}]},{"role":"agent","content":"No worries, Barry. Just to make sure we have everything—could you give me a quick idea of your timeline? Are you hoping to get this done soon, or is there a specific date you have in mind?","words":[{"word":"No ","start":84.903,"end":85.24782763671875},{"word":"worries, ","start":85.24782763671875,"end":85.5926552734375},{"word":"Barry. ","start":85.5926552734375,"end":85.93748266601563},{"word":"Just ","start":86.28458325195312,"end":86.62941088867187},{"word":"to ","start":86.62941088867187,"end":86.97423852539063},{"word":"make ","start":86.97423852539063,"end":87.31906616210938},{"word":"sure ","start":87.31906616210938,"end":87.66389379882813},{"word":"we ","start":87.66389379882813,"end":88.00872119140625},{"word":"have ","start":88.00872119140625,"end":88.353548828125},{"word":"everything—could ","start":88.353548828125,"end":88.69837646484375},{"word":"you ","start":88.69837646484375,"end":89.0432041015625},{"word":"give ","start":89.0432041015625,"end":89.38803149414062},{"word":"me ","start":89.38803149414062,"end":89.73285913085938},{"word":"a ","start":89.64333911132813,"end":89.98816674804688},{"word":"quick ","start":89.64333911132813,"end":89.98816674804688},{"word":"idea ","start":89.64333911132813,"end":89.98816674804688},{"word":"of ","start":89.64333911132813,"end":89.98816674804688},{"word":"your ","start":89.64333911132813,"end":89.98816674804688},{"word":"timeline? ","start":89.64333911132813,"end":89.98816674804688},{"word":"Are ","start":89.98816674804688,"end":90.332994140625},{"word":"you ","start":90.332994140625,"end":90.67782177734375},{"word":"hoping ","start":90.67782177734375,"end":91.0226494140625},{"word":"to ","start":91.0226494140625,"end":91.36747705078125},{"word":"get ","start":91.36747705078125,"end":91.7123046875},{"word":"this ","start":91.7123046875,"end":92.05713208007812},{"word":"done ","start":92.05713208007812,"end":92.40195971679688},{"word":"soon, ","start":92.40195971679688,"end":92.74678735351563},{"word":"or ","start":92.74678735351563,"end":93.09161499023438},{"word":"is ","start":93.09161499023438,"end":93.43644262695312},{"word":"there ","start":93.43644262695312,"end":93.78127001953125},{"word":"a ","start":93.683630859375,"end":94.02845825195313},{"word":"specific ","start":93.683630859375,"end":94.02845825195313},{"word":"date ","start":93.683630859375,"end":94.02845825195313},{"word":"you ","start":93.683630859375,"end":94.02845825195313},{"word":"have ","start":93.683630859375,"end":94.02845825195313},{"word":"in ","start":93.683630859375,"end":94.02845825195313},{"word":"mind?","start":93.683630859375,"end":94.02845825195313}],"metadata":{"response_id":11}},{"role":"user","content":"I wanna get it done right away. ","words":[{"word":"I ","start":95.66699600000001,"end":95.827},{"word":"wanna ","start":95.827,"end":96.06700000000001},{"word":"get ","start":96.06700000000001,"end":96.227},{"word":"it ","start":96.227,"end":96.306995},{"word":"done ","start":96.306995,"end":96.467},{"word":"right ","start":96.467,"end":96.62699500000001},{"word":"away. ","start":96.62699500000001,"end":96.787}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for letting me know, Barry. I’ll note that you’d like the work done as soon as possible. Just to confirm, we have your name as Barry McCockner, the address is 7878 Saddle Creek Trail in Sarasota, and we’ll use this ","words":[{"word":"Thanks ","start":97.875,"end":98.21982763671875},{"word":"for ","start":98.21982763671875,"end":98.5646552734375},{"word":"letting ","start":98.5646552734375,"end":98.90948266601562},{"word":"me ","start":98.830505859375,"end":99.17533325195312},{"word":"know, ","start":98.830505859375,"end":99.17533325195312},{"word":"Barry. ","start":98.830505859375,"end":99.17533325195312},{"word":"I’ll ","start":99.17533325195312,"end":99.52016088867188},{"word":"note ","start":99.52016088867188,"end":99.86498852539063},{"word":"that ","start":99.86498852539063,"end":100.20981616210938},{"word":"you’d ","start":100.20981616210938,"end":100.55464379882812},{"word":"like ","start":100.55464379882812,"end":100.89947119140625},{"word":"the ","start":100.89947119140625,"end":101.244298828125},{"word":"work ","start":101.244298828125,"end":101.58912646484374},{"word":"done ","start":101.58912646484374,"end":101.9339541015625},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"soon ","start":101.88392236328124,"end":102.22875},{"word":"as ","start":101.88392236328124,"end":102.22875},{"word":"possible.","start":101.88392236328124,"end":102.22875},{"word":" Just ","start":102.22875,"end":102.57357763671875},{"word":"to ","start":102.57357763671875,"end":102.9184052734375},{"word":"confirm, ","start":102.9184052734375,"end":103.26323266601563},{"word":"we ","start":103.26323266601563,"end":103.60806030273437},{"word":"have ","start":103.60806030273437,"end":103.95288793945312},{"word":"your ","start":103.95288793945312,"end":104.29771557617188},{"word":"name ","start":104.29771557617188,"end":104.64254321289063},{"word":"as ","start":104.64254321289063,"end":104.98737060546875},{"word":"Barry ","start":104.98737060546875,"end":105.3321982421875},{"word":"McCockner, ","start":105.3321982421875,"end":105.67702587890625},{"word":"the ","start":105.67702587890625,"end":106.021853515625},{"word":"address ","start":106.021853515625,"end":106.36668115234374},{"word":"is ","start":106.36668115234374,"end":106.71150854492187},{"word":"7878 ","start":106.71150854492187,"end":107.05633618164063},{"word":"Saddle ","start":107.05633618164063,"end":107.40116381835938},{"word":"Creek ","start":107.40116381835938,"end":107.74599145507813},{"word":"Trail ","start":107.74599145507813,"end":108.09081884765625},{"word":"in ","start":108.09081884765625,"end":108.435646484375},{"word":"Sarasota, ","start":108.435646484375,"end":108.78047412109375},{"word":"and ","start":108.78047412109375,"end":109.1253017578125},{"word":"we’ll ","start":109.1253017578125,"end":109.47012939453126},{"word":"use ","start":109.47012939453126,"end":109.81495678710938},{"word":"this ","start":109.81495678710938,"end":110.15978442382813}],"metadata":{"response_id":12}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":112.79700000000001,"end":113.117}]},{"role":"agent","content":"phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!","words":[{"word":"phone ","start":113.379,"end":113.72382763671875},{"word":"number ","start":113.72382763671875,"end":114.0686552734375},{"word":"for ","start":114.0686552734375,"end":114.41348266601562},{"word":"follow-up. ","start":114.334505859375,"end":114.67933325195312},{"word":"A ","start":114.67933325195312,"end":115.02416088867187},{"word":"member ","start":115.02416088867187,"end":115.36898852539062},{"word":"of ","start":115.36898852539062,"end":115.71381616210938},{"word":"the ","start":115.71381616210938,"end":116.05864379882813},{"word":"Instant ","start":116.05864379882813,"end":116.40347119140625},{"word":"Pavers ","start":116.40347119140625,"end":116.748298828125},{"word":"team ","start":116.748298828125,"end":117.09312646484375},{"word":"will ","start":117.09312646484375,"end":117.4379541015625},{"word":"review ","start":117.4379541015625,"end":117.78278149414062},{"word":"your ","start":117.78278149414062,"end":118.12760913085937},{"word":"project ","start":118.12760913085937,"end":118.47243676757813},{"word":"details ","start":118.47243676757813,"end":118.81726440429688},{"word":"and ","start":118.81726440429688,"end":119.16209204101563},{"word":"reach ","start":119.16209204101563,"end":119.50691943359375},{"word":"out ","start":119.50691943359375,"end":119.8517470703125},{"word":"shortly ","start":119.8517470703125,"end":120.19657470703125},{"word":"to ","start":120.06983911132812,"end":120.41466674804687},{"word":"schedule ","start":120.06983911132812,"end":120.41466674804687},{"word":"your ","start":120.06983911132812,"end":120.41466674804687},{"word":"on-site ","start":120.06983911132812,"end":120.41466674804687},{"word":"consultation. ","start":120.06983911132812,"end":120.41466674804687},{"word":"Thanks ","start":120.41466674804687,"end":120.759494140625},{"word":"for ","start":120.759494140625,"end":121.10432177734376},{"word":"calling, ","start":121.10432177734376,"end":121.4491494140625},{"word":"Barry, ","start":121.4491494140625,"end":121.79397705078125},{"word":"and ","start":121.79397705078125,"end":122.1388046875},{"word":"have ","start":122.1388046875,"end":122.48363208007812},{"word":"a ","start":122.275755859375,"end":122.62058325195312},{"word":"great ","start":122.275755859375,"end":122.62058325195312},{"word":"day!","start":122.275755859375,"end":122.62058325195312}],"metadata":{"response_id":13}},{"role":"tool_call_invocation","tool_call_id":"509346ed53a8e84d","name":"end_call","arguments":"{\"execution_message\":\"phone number for follow-up. A member of the Instant Pavers team will review your project details and reach out shortly to schedule your on-site consultation. Thanks for calling, Barry, and have a great day!\"}","time_sec":122.668,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c98935b1476230b9d2279035546f1bc5a62af41ecd28e97ca03be7aba0d4b1fa/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c98935b1476230b9d2279035546f1bc5a62af41ecd28e97ca03be7aba0d4b1fa/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c98935b1476230b9d2279035546f1bc5a62af41ecd28e97ca03be7aba0d4b1fa/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":709,"p90":1059,"p95":1083.6,"p99":1097.52,"min":2,"max":1101,"num":13,"sum":9580,"values":[2,641,641,636,709,886,832,675,769,1072,1101,609,1007]},"e2e":{"p50":1033.5,"p90":2494,"p95":2550,"p99":2594.8,"min":421.9951171875,"max":2606,"num":8,"sum":10934.9951171875,"values":[979,929,2606,942,1523,2446,1088,421.9951171875]},"tts":{"p50":189,"p90":234.8,"p95":237,"p99":239.4,"min":143,"max":240,"num":13,"sum":2557,"values":[189,189,147,181,222,235,154,143,240,178,234,228,217]},"asr":{"p50":209.5,"p90":660.4999999999998,"p95":1134.7499999999993,"p99":1514.1499999999996,"min":102,"max":1609,"num":8,"sum":2920,"values":[179,102,1609,112,249,254,240,175]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.2750041},{"product":"platform_tts","unit_price":0.025,"cost":3.075},{"product":"gpt_4_1","unit_price":0.075,"cost":9.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":123,"total_duration_unit_price":0.1916667,"combined_cost":25.0750041},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397,1378,1404,1462,1543,1521,1550,1626,1660,1667,1703,1764,1833],"average":1577.5384615384614,"num_requests":13},"tool_calls":[{"tool_call_id":"509346ed53a8e84d","name":"end_call","type":"end_call","start_time_sec":122.668}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780682893409}

2026-06-05T21:04:42-06:00
{"event":"call_started","call":{"call_id":"call_a17627a6342f4f4bb850149159c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780715082556,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780715082556}

2026-06-05T21:04:47-06:00
{"event":"call_ended","call":{"call_id":"call_a17627a6342f4f4bb850149159c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780715082556,"end_timestamp":1780715086534,"duration_ms":3978,"transcript":"User: Right. \nAgent: Thank you \nUser: For But it's still \n","transcript_object":[{"role":"user","content":"Right. ","words":[{"word":"Right. ","start":0.486,"end":1.046}]},{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375}],"metadata":{"response_id":0}},{"role":"user","content":"For But it's still ","words":[{"word":"For ","start":1.046,"end":1.4459999000000001},{"word":"But ","start":2.6759999999999997,"end":2.916},{"word":"it's ","start":2.916,"end":3.2359999999999998},{"word":"still ","start":3.2359999999999998,"end":3.476}]}],"transcript_with_tool_calls":[{"role":"user","content":"Right. ","words":[{"word":"Right. ","start":0.486,"end":1.046}]},{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375}],"metadata":{"response_id":0}},{"role":"user","content":"For But it's still ","words":[{"word":"For ","start":1.046,"end":1.4459999000000001},{"word":"But ","start":2.6759999999999997,"end":2.916},{"word":"it's ","start":2.916,"end":3.2359999999999998},{"word":"still ","start":3.2359999999999998,"end":3.476}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a13a27c6212f0e6aeb6a31e26e962efb409c59636f632ab922eb50d2cc2aded3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a13a27c6212f0e6aeb6a31e26e962efb409c59636f632ab922eb50d2cc2aded3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a13a27c6212f0e6aeb6a31e26e962efb409c59636f632ab922eb50d2cc2aded3/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":3,"p90":3,"p95":3,"p99":3,"min":3,"max":3,"num":1,"sum":3,"values":[3]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"sum":233,"values":[233]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780715086534}

2026-06-05T21:04:47-06:00
{"event":"call_analyzed","call":{"call_id":"call_a17627a6342f4f4bb850149159c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ0NgDGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780715082556,"end_timestamp":1780715086534,"duration_ms":3978,"transcript":"User: Right. \nAgent: Thank you \nUser: For But it's still \n","transcript_object":[{"role":"user","content":"Right. ","words":[{"word":"Right. ","start":0.486,"end":1.046}]},{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375}],"metadata":{"response_id":0}},{"role":"user","content":"For But it's still ","words":[{"word":"For ","start":1.046,"end":1.4459999000000001},{"word":"But ","start":2.6759999999999997,"end":2.916},{"word":"it's ","start":2.916,"end":3.2359999999999998},{"word":"still ","start":3.2359999999999998,"end":3.476}]}],"transcript_with_tool_calls":[{"role":"user","content":"Right. ","words":[{"word":"Right. ","start":0.486,"end":1.046}]},{"role":"agent","content":"Thank you ","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375}],"metadata":{"response_id":0}},{"role":"user","content":"For But it's still ","words":[{"word":"For ","start":1.046,"end":1.4459999000000001},{"word":"But ","start":2.6759999999999997,"end":2.916},{"word":"it's ","start":2.916,"end":3.2359999999999998},{"word":"still ","start":3.2359999999999998,"end":3.476}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/a13a27c6212f0e6aeb6a31e26e962efb409c59636f632ab922eb50d2cc2aded3/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/a13a27c6212f0e6aeb6a31e26e962efb409c59636f632ab922eb50d2cc2aded3/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/a13a27c6212f0e6aeb6a31e26e962efb409c59636f632ab922eb50d2cc2aded3/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":3,"p90":3,"p95":3,"p99":3,"min":3,"max":3,"num":1,"sum":3,"values":[3]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"sum":233,"values":[233]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.3666668},{"product":"platform_tts","unit_price":0.025,"cost":0.1},{"product":"gpt_4_1","unit_price":0.075,"cost":0.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":4,"total_duration_unit_price":0.1916667,"combined_cost":2.2666668},"call_analysis":{"call_summary":"The call was very brief, with the user saying a few incomplete phrases before hanging up. No information about services or project details was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780715087793}

2026-06-05T21:04:55-06:00
{"event":"call_started","call":{"call_id":"call_c693e1665177f1a115f95920ae7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780715095255,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780715095255}

2026-06-05T21:06:51-06:00
{"event":"call_analyzed","call":{"call_id":"call_c693e1665177f1a115f95920ae7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780715095255,"end_timestamp":1780715209056,"duration_ms":113801,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Looking for an estimate. \nAgent: All right, I can help with that. Could you tell me a little about the project you have in mind? For example, are you looking for paver repair, cleaning, \nUser: Clean and seal. \nAgent: sealing, or something else?\nAgent: Thanks for sharing that. Is this for a driveway, pool deck, patio, or another area? And could you give me a brief idea of the size or any specific concerns you \nUser: Twelve hundred square foot \nAgent: have with the pavers?\nUser: pool deck. \nAgent: Got it, a 1,200 square foot pool deck for cleaning and sealing. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an \nUser: On-site \nAgent: on-site consultation?\nUser: consultation. \nAgent: No problem. To set that up, can I get your name and the property address where the pool deck is located?\nUser: Barry McCopeter. \nAgent: Thanks, Barry. What’s the address for the property where you’d like the consultation?\nUser: Seventy eight seventy eight Saddle Creek Trail. \nAgent: Thanks for that. And what’s the best phone number for you, in case the team needs to reach you \nUser: The one I'm calling \nAgent: about the consultation?\nUser: from. \nAgent: All right, we’ll use this number as your contact. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: As soon as I can. \nAgent: Understood, you’d like to get this done as soon as possible.Before I wrap up, just to confirm: your name is Barry McCopeter, the property address is 7878 Saddle Creek Trail, and we’ll use the number you’re calling from \nUser: Yes. \nAgent: as your contact. Is that all correct?\nAgent: Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site \nAgent: consultation. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":1.21,"end":1.55482763671875},{"word":"you ","start":1.55482763671875,"end":1.8996552734375},{"word":"for ","start":1.932863525390625,"end":2.277691162109375},{"word":"calling ","start":2.277691162109375,"end":2.622518798828125},{"word":"Instant ","start":2.622518798828125,"end":2.96734619140625},{"word":"Pavers. ","start":2.96734619140625,"end":3.312173828125},{"word":"This ","start":3.312173828125,"end":3.65700146484375},{"word":"is ","start":3.65700146484375,"end":4.0018291015625},{"word":"Mac ","start":4.0018291015625,"end":4.346656494140625},{"word":"the ","start":4.346656494140625,"end":4.691484130859375},{"word":"Digital ","start":4.691484130859375,"end":5.036311767578125},{"word":"Assistant. ","start":5.036311767578125,"end":5.381139404296875},{"word":"How ","start":5.381139404296875,"end":5.725967041015625},{"word":"may ","start":5.725967041015625,"end":6.07079443359375},{"word":"I ","start":6.07079443359375,"end":6.4156220703125},{"word":"help ","start":6.4156220703125,"end":6.76044970703125},{"word":"you?","start":6.76044970703125,"end":7.10527734375}],"metadata":{"response_id":0}},{"role":"user","content":"Looking for an estimate. ","words":[{"word":"Looking ","start":7.627,"end":7.9469996},{"word":"for ","start":7.9469996,"end":8.187},{"word":"an ","start":8.187,"end":8.507},{"word":"estimate. ","start":8.507,"end":8.827}]},{"role":"agent","content":"All right, I can help with that. Could you tell me a little about the project you have in mind? For example, are you looking for paver repair, cleaning, ","words":[{"word":"All ","start":10.199,"end":10.54382763671875},{"word":"right, ","start":10.54382763671875,"end":10.8886552734375},{"word":"I ","start":10.8886552734375,"end":11.233482666015625},{"word":"can ","start":11.233482666015625,"end":11.578310302734375},{"word":"help ","start":11.578310302734375,"end":11.923137939453126},{"word":"with ","start":11.923137939453126,"end":12.267965576171875},{"word":"that. ","start":12.267965576171875,"end":12.612793212890624},{"word":"Could ","start":12.612793212890624,"end":12.95762060546875},{"word":"you ","start":12.95762060546875,"end":13.3024482421875},{"word":"tell ","start":13.3024482421875,"end":13.64727587890625},{"word":"me ","start":13.64727587890625,"end":13.992103515625},{"word":"a ","start":13.992103515625,"end":14.33693115234375},{"word":"little ","start":14.33693115234375,"end":14.681758544921875},{"word":"about ","start":14.681758544921875,"end":15.026586181640624},{"word":"the ","start":15.026586181640624,"end":15.371413818359375},{"word":"project ","start":15.371413818359375,"end":15.716241455078125},{"word":"you ","start":15.716241455078125,"end":16.06106884765625},{"word":"have ","start":16.06106884765625,"end":16.405896484375},{"word":"in ","start":16.405896484375,"end":16.75072412109375},{"word":"mind?","start":16.75072412109375,"end":17.0955517578125},{"word":" For ","start":17.0955517578125,"end":17.44037939453125},{"word":"example, ","start":17.44037939453125,"end":17.785206787109374},{"word":"are ","start":17.785206787109374,"end":18.130034423828125},{"word":"you ","start":18.130034423828125,"end":18.474862060546876},{"word":"looking ","start":18.474862060546876,"end":18.819689697265623},{"word":"for ","start":18.819689697265623,"end":19.164517333984374},{"word":"paver ","start":19.164517333984374,"end":19.5093447265625},{"word":"repair, ","start":19.5093447265625,"end":19.85417236328125},{"word":"cleaning, ","start":19.85417236328125,"end":20.199}],"metadata":{"response_id":1}},{"role":"user","content":"Clean and seal. ","words":[{"word":"Clean ","start":20.307000000000002,"end":20.546999000000003},{"word":"and ","start":20.546999000000003,"end":20.786999},{"word":"seal. ","start":20.786999,"end":21.026999}]},{"role":"agent","content":"sealing, or something else?","words":[{"word":"sealing, ","start":20.199,"end":20.54382763671875},{"word":"or ","start":20.54382763671875,"end":20.8886552734375},{"word":"something ","start":20.8886552734375,"end":21.233482666015625},{"word":"else?","start":21.233482666015625,"end":21.578310302734376}],"metadata":{"response_id":1}},{"role":"agent","content":"Thanks for sharing that. Is this for a driveway, pool deck, patio, or another area? And could you give me a brief idea of the size or any specific concerns you ","words":[{"word":"Thanks ","start":22.616,"end":22.96082763671875},{"word":"for ","start":22.96082763671875,"end":23.3056552734375},{"word":"sharing ","start":23.3056552734375,"end":23.650482666015623},{"word":"that. ","start":23.650482666015623,"end":23.995310302734374},{"word":"Is ","start":23.995310302734374,"end":24.340137939453125},{"word":"this ","start":24.340137939453125,"end":24.684965576171876},{"word":"for ","start":24.684965576171876,"end":25.029793212890624},{"word":"a ","start":25.029793212890624,"end":25.37462060546875},{"word":"driveway, ","start":25.37462060546875,"end":25.7194482421875},{"word":"pool ","start":25.7194482421875,"end":26.06427587890625},{"word":"deck, ","start":26.06427587890625,"end":26.409103515625},{"word":"patio, ","start":26.409103515625,"end":26.75393115234375},{"word":"or ","start":26.75393115234375,"end":27.098758544921875},{"word":"another ","start":27.098758544921875,"end":27.443586181640626},{"word":"area? ","start":27.443586181640626,"end":27.788413818359373},{"word":"And ","start":27.788413818359373,"end":28.133241455078124},{"word":"could ","start":28.133241455078124,"end":28.47806884765625},{"word":"you ","start":28.47806884765625,"end":28.822896484375},{"word":"give ","start":28.822896484375,"end":29.16772412109375},{"word":"me ","start":29.16772412109375,"end":29.5125517578125},{"word":"a ","start":29.5125517578125,"end":29.85737939453125},{"word":"brief ","start":29.85737939453125,"end":30.202206787109375},{"word":"idea ","start":30.202206787109375,"end":30.547034423828126},{"word":"of ","start":30.547034423828126,"end":30.891862060546874},{"word":"the ","start":30.891862060546874,"end":31.236689697265625},{"word":"size ","start":31.236689697265625,"end":31.581517333984376},{"word":"or ","start":31.581517333984376,"end":31.9263447265625},{"word":"any ","start":31.9263447265625,"end":32.27117236328125},{"word":"specific ","start":32.27117236328125,"end":32.616},{"word":"concerns ","start":32.616,"end":32.96082763671875},{"word":"you ","start":32.96082763671875,"end":33.3056552734375}],"metadata":{"response_id":3}},{"role":"user","content":"Twelve hundred square foot ","words":[{"word":"Twelve ","start":33.327,"end":33.647},{"word":"hundred ","start":33.647,"end":33.967},{"word":"square ","start":33.967,"end":34.367},{"word":"foot ","start":34.367,"end":34.607}]},{"role":"agent","content":"have with the pavers?","words":[{"word":"have ","start":33.3056552734375,"end":33.65048266601563},{"word":"with ","start":33.65048266601563,"end":33.995310302734374},{"word":"the ","start":33.995310302734374,"end":34.34013793945312},{"word":"pavers?","start":34.34013793945312,"end":34.68496557617188}],"metadata":{"response_id":3}},{"role":"user","content":"pool deck. ","words":[{"word":"pool ","start":34.607,"end":34.847},{"word":"deck. ","start":34.847,"end":35.086999999999996}]},{"role":"agent","content":"Got it, a 1,200 square foot pool deck for cleaning and sealing. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an ","words":[{"word":"Got ","start":36.383,"end":36.72782763671875},{"word":"it, ","start":36.72782763671875,"end":37.0726552734375},{"word":"a ","start":37.0726552734375,"end":37.41748266601562},{"word":"1,200 ","start":37.41748266601562,"end":37.76231030273438},{"word":"square ","start":37.76231030273438,"end":38.107137939453125},{"word":"foot ","start":38.107137939453125,"end":38.45196557617187},{"word":"pool ","start":38.45196557617187,"end":38.79679321289063},{"word":"deck ","start":38.79679321289063,"end":39.14162060546875},{"word":"for ","start":39.14162060546875,"end":39.4864482421875},{"word":"cleaning ","start":39.4864482421875,"end":39.83127587890625},{"word":"and ","start":39.83127587890625,"end":40.176103515625},{"word":"sealing.","start":40.176103515625,"end":40.52093115234375},{"word":" Would ","start":40.52093115234375,"end":40.865758544921874},{"word":"you ","start":40.865758544921874,"end":41.21058618164062},{"word":"prefer ","start":41.21058618164062,"end":41.555413818359376},{"word":"to ","start":41.555413818359376,"end":41.900241455078124},{"word":"get ","start":41.900241455078124,"end":42.24506884765625},{"word":"an ","start":42.24506884765625,"end":42.589896484375},{"word":"online ","start":42.589896484375,"end":42.93472412109375},{"word":"estimate ","start":42.93472412109375,"end":43.2795517578125},{"word":"by ","start":43.2795517578125,"end":43.62437939453125},{"word":"sending ","start":43.62437939453125,"end":43.96920678710938},{"word":"us ","start":43.96920678710938,"end":44.314034423828126},{"word":"some ","start":44.314034423828126,"end":44.65886206054687},{"word":"photos, ","start":44.65886206054687,"end":45.00368969726563},{"word":"or ","start":45.00368969726563,"end":45.348517333984375},{"word":"would ","start":45.348517333984375,"end":45.6933447265625},{"word":"you ","start":45.6933447265625,"end":46.03817236328125},{"word":"rather ","start":46.03817236328125,"end":46.383},{"word":"have ","start":46.383,"end":46.72782763671875},{"word":"someone ","start":46.72782763671875,"end":47.0726552734375},{"word":"come ","start":47.0726552734375,"end":47.41748266601562},{"word":"out ","start":47.41748266601562,"end":47.76231030273438},{"word":"for ","start":47.76231030273438,"end":48.107137939453125},{"word":"an ","start":48.107137939453125,"end":48.45196557617187}],"metadata":{"response_id":4}},{"role":"user","content":"On-site ","words":[{"word":"On-site ","start":48.476997,"end":49.116997}]},{"role":"agent","content":"on-site consultation?","words":[{"word":"on-site ","start":48.45196557617187,"end":48.79679321289063},{"word":"consultation?","start":48.79679321289063,"end":49.14162060546875}],"metadata":{"response_id":4}},{"role":"user","content":"consultation. ","words":[{"word":"consultation. ","start":49.116997,"end":49.757}]},{"role":"agent","content":"No problem. To set that up, can I get your name and the property address where the pool deck is located?","words":[{"word":"No ","start":51.493,"end":51.83782763671875},{"word":"problem. ","start":51.83782763671875,"end":52.1826552734375},{"word":"To ","start":52.1826552734375,"end":52.52748266601562},{"word":"set ","start":52.52748266601562,"end":52.87231030273438},{"word":"that ","start":52.87231030273438,"end":53.217137939453124},{"word":"up, ","start":53.217137939453124,"end":53.56196557617187},{"word":"can ","start":53.56196557617187,"end":53.906793212890626},{"word":"I ","start":53.906793212890626,"end":54.25162060546875},{"word":"get ","start":54.25162060546875,"end":54.5964482421875},{"word":"your ","start":54.5964482421875,"end":54.94127587890625},{"word":"name ","start":54.94127587890625,"end":55.286103515625},{"word":"and ","start":55.286103515625,"end":55.63093115234375},{"word":"the ","start":55.63093115234375,"end":55.975758544921874},{"word":"property ","start":55.975758544921874,"end":56.32058618164063},{"word":"address ","start":56.32058618164063,"end":56.665413818359376},{"word":"where ","start":56.665413818359376,"end":57.01024145507812},{"word":"the ","start":57.01024145507812,"end":57.35506884765625},{"word":"pool ","start":57.35506884765625,"end":57.699896484375},{"word":"deck ","start":57.699896484375,"end":58.04472412109375},{"word":"is ","start":58.04472412109375,"end":58.3895517578125},{"word":"located?","start":58.3895517578125,"end":58.73437939453125}],"metadata":{"response_id":6}},{"role":"user","content":"Barry McCopeter. ","words":[{"word":"Barry ","start":58.586999999999996,"end":59.147},{"word":"McCopeter. ","start":59.147,"end":59.867}]},{"role":"agent","content":"Thanks, Barry. What’s the address for the property where you’d like the consultation?","words":[{"word":"Thanks, ","start":62.643,"end":62.98782763671875},{"word":"Barry. ","start":62.98782763671875,"end":63.3326552734375},{"word":"What’s ","start":63.3326552734375,"end":63.67748266601563},{"word":"the ","start":63.67748266601563,"end":64.02231030273437},{"word":"address ","start":64.47143530273438,"end":64.81626293945313},{"word":"for ","start":64.81626293945313,"end":65.16109057617187},{"word":"the ","start":65.16109057617187,"end":65.50591821289062},{"word":"property ","start":65.50591821289062,"end":65.85074560546875},{"word":"where ","start":65.85074560546875,"end":66.1955732421875},{"word":"you’d ","start":66.1955732421875,"end":66.54040087890625},{"word":"like ","start":66.54040087890625,"end":66.885228515625},{"word":"the ","start":66.885228515625,"end":67.23005615234375},{"word":"consultation?","start":67.23005615234375,"end":67.57488354492187}],"metadata":{"response_id":7}},{"role":"user","content":"Seventy eight seventy eight Saddle Creek Trail. ","words":[{"word":"Seventy ","start":67.677,"end":68.077},{"word":"eight ","start":68.077,"end":68.397},{"word":"seventy ","start":68.397,"end":68.87700000000001},{"word":"eight ","start":68.87700000000001,"end":69.117},{"word":"Saddle ","start":69.117,"end":69.51700000000001},{"word":"Creek ","start":69.51700000000001,"end":69.757},{"word":"Trail. ","start":69.757,"end":69.997}]},{"role":"agent","content":"Thanks for that. And what’s the best phone number for you, in case the team needs to reach you ","words":[{"word":"Thanks ","start":71.567,"end":71.91182763671875},{"word":"for ","start":71.91182763671875,"end":72.2566552734375},{"word":"that. ","start":72.2566552734375,"end":72.60148266601563},{"word":"And ","start":72.60148266601563,"end":72.94631030273437},{"word":"what’s ","start":72.94631030273437,"end":73.29113793945312},{"word":"the ","start":73.29113793945312,"end":73.63596557617187},{"word":"best ","start":73.63596557617187,"end":73.98079321289063},{"word":"phone ","start":73.98079321289063,"end":74.32562060546876},{"word":"number ","start":74.32562060546876,"end":74.6704482421875},{"word":"for ","start":74.6704482421875,"end":75.01527587890625},{"word":"you, ","start":75.01527587890625,"end":75.360103515625},{"word":"in ","start":75.360103515625,"end":75.70493115234375},{"word":"case ","start":75.70493115234375,"end":76.04975854492187},{"word":"the ","start":76.04975854492187,"end":76.39458618164062},{"word":"team ","start":76.39458618164062,"end":76.73941381835938},{"word":"needs ","start":76.73941381835938,"end":77.08424145507813},{"word":"to ","start":77.08424145507813,"end":77.42906884765625},{"word":"reach ","start":77.42906884765625,"end":77.773896484375},{"word":"you ","start":77.773896484375,"end":78.11872412109375}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling ","words":[{"word":"The ","start":78.147,"end":78.387},{"word":"one ","start":78.387,"end":78.54700000000001},{"word":"I'm ","start":78.54700000000001,"end":78.787},{"word":"calling ","start":78.787,"end":79.027}]},{"role":"agent","content":"about the consultation?","words":[{"word":"about ","start":78.11872412109375,"end":78.4635517578125},{"word":"the ","start":78.4635517578125,"end":78.80837939453124},{"word":"consultation?","start":78.80837939453124,"end":79.15320678710937}],"metadata":{"response_id":8}},{"role":"user","content":"from. ","words":[{"word":"from. ","start":79.027,"end":79.26700000000001}]},{"role":"agent","content":"All right, we’ll use this number as your contact. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"All ","start":80.756,"end":81.10082763671875},{"word":"right, ","start":81.10082763671875,"end":81.4456552734375},{"word":"we’ll ","start":81.4456552734375,"end":81.79048266601562},{"word":"use ","start":81.79048266601562,"end":82.13531030273438},{"word":"this ","start":82.13531030273438,"end":82.48013793945313},{"word":"number ","start":82.48013793945313,"end":82.82496557617188},{"word":"as ","start":82.82496557617188,"end":83.16979321289062},{"word":"your ","start":83.16979321289062,"end":83.51462060546875},{"word":"contact. ","start":83.51462060546875,"end":83.8594482421875},{"word":"Is ","start":83.8594482421875,"end":84.20427587890624},{"word":"there ","start":84.20427587890624,"end":84.549103515625},{"word":"a ","start":84.549103515625,"end":84.89393115234375},{"word":"particular ","start":84.89393115234375,"end":85.23875854492188},{"word":"timeline ","start":85.23875854492188,"end":85.58358618164063},{"word":"you’re ","start":85.58358618164063,"end":85.92841381835937},{"word":"hoping ","start":85.92841381835937,"end":86.27324145507812},{"word":"for, ","start":86.27324145507812,"end":86.61806884765625},{"word":"or ","start":86.61806884765625,"end":86.962896484375},{"word":"is ","start":86.962896484375,"end":87.30772412109376},{"word":"this ","start":87.30772412109376,"end":87.6525517578125},{"word":"flexible?","start":87.6525517578125,"end":87.99737939453125}],"metadata":{"response_id":9}},{"role":"user","content":"As soon as I can. ","words":[{"word":"As ","start":88.337,"end":88.65700000000001},{"word":"soon ","start":88.65700000000001,"end":88.81700000000001},{"word":"as ","start":88.81700000000001,"end":88.897},{"word":"I ","start":88.897,"end":89.056995},{"word":"can. ","start":89.056995,"end":89.29700000000001}]},{"role":"agent","content":"Understood, you’d like to get this done as soon as possible.Before I wrap up, just to confirm: your name is Barry McCopeter, the property address is 7878 Saddle Creek Trail, and we’ll use the number you’re calling from ","words":[{"word":"Understood, ","start":90.65,"end":90.99482763671875},{"word":"you’d ","start":90.99482763671875,"end":91.3396552734375},{"word":"like ","start":91.3396552734375,"end":91.68448266601563},{"word":"to ","start":91.68448266601563,"end":92.02931030273437},{"word":"get ","start":92.02931030273437,"end":92.37413793945312},{"word":"this ","start":92.37413793945312,"end":92.71896557617187},{"word":"done ","start":92.71896557617187,"end":93.06379321289063},{"word":"as ","start":93.06379321289063,"end":93.40862060546876},{"word":"soon ","start":93.40862060546876,"end":93.7534482421875},{"word":"as ","start":93.7534482421875,"end":94.09827587890625},{"word":"possible.","start":94.09827587890625,"end":94.443103515625},{"word":"Before ","start":94.443103515625,"end":94.78793115234375},{"word":"I ","start":94.78793115234375,"end":95.13275854492187},{"word":"wrap ","start":95.13275854492187,"end":95.47758618164063},{"word":"up, ","start":95.47758618164063,"end":95.82241381835938},{"word":"just ","start":95.82241381835938,"end":96.16724145507813},{"word":"to ","start":96.16724145507813,"end":96.51206884765625},{"word":"confirm: ","start":96.51206884765625,"end":96.856896484375},{"word":"your ","start":96.856896484375,"end":97.20172412109375},{"word":"name ","start":97.20172412109375,"end":97.5465517578125},{"word":"is ","start":97.5465517578125,"end":97.89137939453126},{"word":"Barry ","start":97.89137939453126,"end":98.23620678710938},{"word":"McCopeter, ","start":98.23620678710938,"end":98.58103442382813},{"word":"the ","start":98.58103442382813,"end":98.92586206054688},{"word":"property ","start":98.92586206054688,"end":99.27068969726562},{"word":"address ","start":99.27068969726562,"end":99.61551733398437},{"word":"is ","start":99.61551733398437,"end":99.9603447265625},{"word":"7878 ","start":99.9603447265625,"end":100.30517236328124},{"word":"Saddle ","start":100.30517236328124,"end":100.65},{"word":"Creek ","start":100.65,"end":100.99482763671875},{"word":"Trail, ","start":100.99482763671875,"end":101.3396552734375},{"word":"and ","start":101.3396552734375,"end":101.68448266601563},{"word":"we’ll ","start":101.68448266601563,"end":102.02931030273437},{"word":"use ","start":102.02931030273437,"end":102.37413793945312},{"word":"the ","start":102.37413793945312,"end":102.71896557617187},{"word":"number ","start":102.71896557617187,"end":103.06379321289063},{"word":"you’re ","start":103.06379321289063,"end":103.40862060546876},{"word":"calling ","start":103.40862060546876,"end":103.7534482421875},{"word":"from ","start":103.7534482421875,"end":104.09827587890625}],"metadata":{"response_id":10}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":104.247005,"end":104.56700500000001}]},{"role":"agent","content":"as your contact. Is that all correct?","words":[{"word":"as ","start":104.09827587890625,"end":104.443103515625},{"word":"your ","start":104.443103515625,"end":104.78793115234375},{"word":"contact. ","start":104.78793115234375,"end":105.13275854492187},{"word":"Is ","start":105.13275854492187,"end":105.47758618164063},{"word":"that ","start":105.47758618164063,"end":105.82241381835938},{"word":"all ","start":105.82241381835938,"end":106.16724145507813},{"word":"correct?","start":106.16724145507813,"end":106.51206884765625}],"metadata":{"response_id":10}},{"role":"agent","content":"Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site ","words":[{"word":"Thank ","start":106.282,"end":106.62682763671874},{"word":"you, ","start":106.62682763671874,"end":106.9716552734375},{"word":"Barry. ","start":106.9716552734375,"end":107.31648266601563},{"word":"A ","start":107.31648266601563,"end":107.66131030273438},{"word":"member ","start":107.66131030273438,"end":108.00613793945313},{"word":"of ","start":108.00613793945313,"end":108.35096557617187},{"word":"the ","start":108.35096557617187,"end":108.69579321289062},{"word":"Instant ","start":108.69579321289062,"end":109.04062060546875},{"word":"Pavers ","start":109.04062060546875,"end":109.3854482421875},{"word":"team ","start":109.3854482421875,"end":109.73027587890626},{"word":"will ","start":109.73027587890626,"end":110.075103515625},{"word":"review ","start":110.075103515625,"end":110.41993115234375},{"word":"your ","start":110.41993115234375,"end":110.76475854492188},{"word":"information ","start":110.76475854492188,"end":111.10958618164062},{"word":"and ","start":111.10958618164062,"end":111.45441381835937},{"word":"reach ","start":111.45441381835937,"end":111.79924145507813},{"word":"out ","start":111.79924145507813,"end":112.14406884765626},{"word":"soon ","start":112.14406884765626,"end":112.488896484375},{"word":"to ","start":112.488896484375,"end":112.83372412109375},{"word":"schedule ","start":112.83372412109375,"end":113.1785517578125},{"word":"your ","start":113.1785517578125,"end":113.52337939453125},{"word":"on-site ","start":113.52337939453125,"end":113.86820678710937}],"metadata":{"response_id":11}},{"role":"agent","content":"consultation. Have a great day!","words":[{"word":"consultation. ","start":113.86820678710937,"end":114.21303442382812},{"word":"Have ","start":114.21303442382812,"end":114.55786206054688},{"word":"a ","start":114.55786206054688,"end":114.90268969726563},{"word":"great ","start":114.90268969726563,"end":115.24751733398438},{"word":"day!","start":115.24751733398438,"end":115.5923447265625}],"metadata":{"response_id":11}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":1.21,"end":1.55482763671875},{"word":"you ","start":1.55482763671875,"end":1.8996552734375},{"word":"for ","start":1.932863525390625,"end":2.277691162109375},{"word":"calling ","start":2.277691162109375,"end":2.622518798828125},{"word":"Instant ","start":2.622518798828125,"end":2.96734619140625},{"word":"Pavers. ","start":2.96734619140625,"end":3.312173828125},{"word":"This ","start":3.312173828125,"end":3.65700146484375},{"word":"is ","start":3.65700146484375,"end":4.0018291015625},{"word":"Mac ","start":4.0018291015625,"end":4.346656494140625},{"word":"the ","start":4.346656494140625,"end":4.691484130859375},{"word":"Digital ","start":4.691484130859375,"end":5.036311767578125},{"word":"Assistant. ","start":5.036311767578125,"end":5.381139404296875},{"word":"How ","start":5.381139404296875,"end":5.725967041015625},{"word":"may ","start":5.725967041015625,"end":6.07079443359375},{"word":"I ","start":6.07079443359375,"end":6.4156220703125},{"word":"help ","start":6.4156220703125,"end":6.76044970703125},{"word":"you?","start":6.76044970703125,"end":7.10527734375}],"metadata":{"response_id":0}},{"role":"user","content":"Looking for an estimate. ","words":[{"word":"Looking ","start":7.627,"end":7.9469996},{"word":"for ","start":7.9469996,"end":8.187},{"word":"an ","start":8.187,"end":8.507},{"word":"estimate. ","start":8.507,"end":8.827}]},{"role":"agent","content":"All right, I can help with that. Could you tell me a little about the project you have in mind? For example, are you looking for paver repair, cleaning, ","words":[{"word":"All ","start":10.199,"end":10.54382763671875},{"word":"right, ","start":10.54382763671875,"end":10.8886552734375},{"word":"I ","start":10.8886552734375,"end":11.233482666015625},{"word":"can ","start":11.233482666015625,"end":11.578310302734375},{"word":"help ","start":11.578310302734375,"end":11.923137939453126},{"word":"with ","start":11.923137939453126,"end":12.267965576171875},{"word":"that. ","start":12.267965576171875,"end":12.612793212890624},{"word":"Could ","start":12.612793212890624,"end":12.95762060546875},{"word":"you ","start":12.95762060546875,"end":13.3024482421875},{"word":"tell ","start":13.3024482421875,"end":13.64727587890625},{"word":"me ","start":13.64727587890625,"end":13.992103515625},{"word":"a ","start":13.992103515625,"end":14.33693115234375},{"word":"little ","start":14.33693115234375,"end":14.681758544921875},{"word":"about ","start":14.681758544921875,"end":15.026586181640624},{"word":"the ","start":15.026586181640624,"end":15.371413818359375},{"word":"project ","start":15.371413818359375,"end":15.716241455078125},{"word":"you ","start":15.716241455078125,"end":16.06106884765625},{"word":"have ","start":16.06106884765625,"end":16.405896484375},{"word":"in ","start":16.405896484375,"end":16.75072412109375},{"word":"mind?","start":16.75072412109375,"end":17.0955517578125},{"word":" For ","start":17.0955517578125,"end":17.44037939453125},{"word":"example, ","start":17.44037939453125,"end":17.785206787109374},{"word":"are ","start":17.785206787109374,"end":18.130034423828125},{"word":"you ","start":18.130034423828125,"end":18.474862060546876},{"word":"looking ","start":18.474862060546876,"end":18.819689697265623},{"word":"for ","start":18.819689697265623,"end":19.164517333984374},{"word":"paver ","start":19.164517333984374,"end":19.5093447265625},{"word":"repair, ","start":19.5093447265625,"end":19.85417236328125},{"word":"cleaning, ","start":19.85417236328125,"end":20.199}],"metadata":{"response_id":1}},{"role":"user","content":"Clean and seal. ","words":[{"word":"Clean ","start":20.307000000000002,"end":20.546999000000003},{"word":"and ","start":20.546999000000003,"end":20.786999},{"word":"seal. ","start":20.786999,"end":21.026999}]},{"role":"agent","content":"sealing, or something else?","words":[{"word":"sealing, ","start":20.199,"end":20.54382763671875},{"word":"or ","start":20.54382763671875,"end":20.8886552734375},{"word":"something ","start":20.8886552734375,"end":21.233482666015625},{"word":"else?","start":21.233482666015625,"end":21.578310302734376}],"metadata":{"response_id":1}},{"role":"agent","content":"Thanks for sharing that. Is this for a driveway, pool deck, patio, or another area? And could you give me a brief idea of the size or any specific concerns you ","words":[{"word":"Thanks ","start":22.616,"end":22.96082763671875},{"word":"for ","start":22.96082763671875,"end":23.3056552734375},{"word":"sharing ","start":23.3056552734375,"end":23.650482666015623},{"word":"that. ","start":23.650482666015623,"end":23.995310302734374},{"word":"Is ","start":23.995310302734374,"end":24.340137939453125},{"word":"this ","start":24.340137939453125,"end":24.684965576171876},{"word":"for ","start":24.684965576171876,"end":25.029793212890624},{"word":"a ","start":25.029793212890624,"end":25.37462060546875},{"word":"driveway, ","start":25.37462060546875,"end":25.7194482421875},{"word":"pool ","start":25.7194482421875,"end":26.06427587890625},{"word":"deck, ","start":26.06427587890625,"end":26.409103515625},{"word":"patio, ","start":26.409103515625,"end":26.75393115234375},{"word":"or ","start":26.75393115234375,"end":27.098758544921875},{"word":"another ","start":27.098758544921875,"end":27.443586181640626},{"word":"area? ","start":27.443586181640626,"end":27.788413818359373},{"word":"And ","start":27.788413818359373,"end":28.133241455078124},{"word":"could ","start":28.133241455078124,"end":28.47806884765625},{"word":"you ","start":28.47806884765625,"end":28.822896484375},{"word":"give ","start":28.822896484375,"end":29.16772412109375},{"word":"me ","start":29.16772412109375,"end":29.5125517578125},{"word":"a ","start":29.5125517578125,"end":29.85737939453125},{"word":"brief ","start":29.85737939453125,"end":30.202206787109375},{"word":"idea ","start":30.202206787109375,"end":30.547034423828126},{"word":"of ","start":30.547034423828126,"end":30.891862060546874},{"word":"the ","start":30.891862060546874,"end":31.236689697265625},{"word":"size ","start":31.236689697265625,"end":31.581517333984376},{"word":"or ","start":31.581517333984376,"end":31.9263447265625},{"word":"any ","start":31.9263447265625,"end":32.27117236328125},{"word":"specific ","start":32.27117236328125,"end":32.616},{"word":"concerns ","start":32.616,"end":32.96082763671875},{"word":"you ","start":32.96082763671875,"end":33.3056552734375}],"metadata":{"response_id":3}},{"role":"user","content":"Twelve hundred square foot ","words":[{"word":"Twelve ","start":33.327,"end":33.647},{"word":"hundred ","start":33.647,"end":33.967},{"word":"square ","start":33.967,"end":34.367},{"word":"foot ","start":34.367,"end":34.607}]},{"role":"agent","content":"have with the pavers?","words":[{"word":"have ","start":33.3056552734375,"end":33.65048266601563},{"word":"with ","start":33.65048266601563,"end":33.995310302734374},{"word":"the ","start":33.995310302734374,"end":34.34013793945312},{"word":"pavers?","start":34.34013793945312,"end":34.68496557617188}],"metadata":{"response_id":3}},{"role":"user","content":"pool deck. ","words":[{"word":"pool ","start":34.607,"end":34.847},{"word":"deck. ","start":34.847,"end":35.086999999999996}]},{"role":"agent","content":"Got it, a 1,200 square foot pool deck for cleaning and sealing. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an ","words":[{"word":"Got ","start":36.383,"end":36.72782763671875},{"word":"it, ","start":36.72782763671875,"end":37.0726552734375},{"word":"a ","start":37.0726552734375,"end":37.41748266601562},{"word":"1,200 ","start":37.41748266601562,"end":37.76231030273438},{"word":"square ","start":37.76231030273438,"end":38.107137939453125},{"word":"foot ","start":38.107137939453125,"end":38.45196557617187},{"word":"pool ","start":38.45196557617187,"end":38.79679321289063},{"word":"deck ","start":38.79679321289063,"end":39.14162060546875},{"word":"for ","start":39.14162060546875,"end":39.4864482421875},{"word":"cleaning ","start":39.4864482421875,"end":39.83127587890625},{"word":"and ","start":39.83127587890625,"end":40.176103515625},{"word":"sealing.","start":40.176103515625,"end":40.52093115234375},{"word":" Would ","start":40.52093115234375,"end":40.865758544921874},{"word":"you ","start":40.865758544921874,"end":41.21058618164062},{"word":"prefer ","start":41.21058618164062,"end":41.555413818359376},{"word":"to ","start":41.555413818359376,"end":41.900241455078124},{"word":"get ","start":41.900241455078124,"end":42.24506884765625},{"word":"an ","start":42.24506884765625,"end":42.589896484375},{"word":"online ","start":42.589896484375,"end":42.93472412109375},{"word":"estimate ","start":42.93472412109375,"end":43.2795517578125},{"word":"by ","start":43.2795517578125,"end":43.62437939453125},{"word":"sending ","start":43.62437939453125,"end":43.96920678710938},{"word":"us ","start":43.96920678710938,"end":44.314034423828126},{"word":"some ","start":44.314034423828126,"end":44.65886206054687},{"word":"photos, ","start":44.65886206054687,"end":45.00368969726563},{"word":"or ","start":45.00368969726563,"end":45.348517333984375},{"word":"would ","start":45.348517333984375,"end":45.6933447265625},{"word":"you ","start":45.6933447265625,"end":46.03817236328125},{"word":"rather ","start":46.03817236328125,"end":46.383},{"word":"have ","start":46.383,"end":46.72782763671875},{"word":"someone ","start":46.72782763671875,"end":47.0726552734375},{"word":"come ","start":47.0726552734375,"end":47.41748266601562},{"word":"out ","start":47.41748266601562,"end":47.76231030273438},{"word":"for ","start":47.76231030273438,"end":48.107137939453125},{"word":"an ","start":48.107137939453125,"end":48.45196557617187}],"metadata":{"response_id":4}},{"role":"user","content":"On-site ","words":[{"word":"On-site ","start":48.476997,"end":49.116997}]},{"role":"agent","content":"on-site consultation?","words":[{"word":"on-site ","start":48.45196557617187,"end":48.79679321289063},{"word":"consultation?","start":48.79679321289063,"end":49.14162060546875}],"metadata":{"response_id":4}},{"role":"user","content":"consultation. ","words":[{"word":"consultation. ","start":49.116997,"end":49.757}]},{"role":"agent","content":"No problem. To set that up, can I get your name and the property address where the pool deck is located?","words":[{"word":"No ","start":51.493,"end":51.83782763671875},{"word":"problem. ","start":51.83782763671875,"end":52.1826552734375},{"word":"To ","start":52.1826552734375,"end":52.52748266601562},{"word":"set ","start":52.52748266601562,"end":52.87231030273438},{"word":"that ","start":52.87231030273438,"end":53.217137939453124},{"word":"up, ","start":53.217137939453124,"end":53.56196557617187},{"word":"can ","start":53.56196557617187,"end":53.906793212890626},{"word":"I ","start":53.906793212890626,"end":54.25162060546875},{"word":"get ","start":54.25162060546875,"end":54.5964482421875},{"word":"your ","start":54.5964482421875,"end":54.94127587890625},{"word":"name ","start":54.94127587890625,"end":55.286103515625},{"word":"and ","start":55.286103515625,"end":55.63093115234375},{"word":"the ","start":55.63093115234375,"end":55.975758544921874},{"word":"property ","start":55.975758544921874,"end":56.32058618164063},{"word":"address ","start":56.32058618164063,"end":56.665413818359376},{"word":"where ","start":56.665413818359376,"end":57.01024145507812},{"word":"the ","start":57.01024145507812,"end":57.35506884765625},{"word":"pool ","start":57.35506884765625,"end":57.699896484375},{"word":"deck ","start":57.699896484375,"end":58.04472412109375},{"word":"is ","start":58.04472412109375,"end":58.3895517578125},{"word":"located?","start":58.3895517578125,"end":58.73437939453125}],"metadata":{"response_id":6}},{"role":"user","content":"Barry McCopeter. ","words":[{"word":"Barry ","start":58.586999999999996,"end":59.147},{"word":"McCopeter. ","start":59.147,"end":59.867}]},{"role":"agent","content":"Thanks, Barry. What’s the address for the property where you’d like the consultation?","words":[{"word":"Thanks, ","start":62.643,"end":62.98782763671875},{"word":"Barry. ","start":62.98782763671875,"end":63.3326552734375},{"word":"What’s ","start":63.3326552734375,"end":63.67748266601563},{"word":"the ","start":63.67748266601563,"end":64.02231030273437},{"word":"address ","start":64.47143530273438,"end":64.81626293945313},{"word":"for ","start":64.81626293945313,"end":65.16109057617187},{"word":"the ","start":65.16109057617187,"end":65.50591821289062},{"word":"property ","start":65.50591821289062,"end":65.85074560546875},{"word":"where ","start":65.85074560546875,"end":66.1955732421875},{"word":"you’d ","start":66.1955732421875,"end":66.54040087890625},{"word":"like ","start":66.54040087890625,"end":66.885228515625},{"word":"the ","start":66.885228515625,"end":67.23005615234375},{"word":"consultation?","start":67.23005615234375,"end":67.57488354492187}],"metadata":{"response_id":7}},{"role":"user","content":"Seventy eight seventy eight Saddle Creek Trail. ","words":[{"word":"Seventy ","start":67.677,"end":68.077},{"word":"eight ","start":68.077,"end":68.397},{"word":"seventy ","start":68.397,"end":68.87700000000001},{"word":"eight ","start":68.87700000000001,"end":69.117},{"word":"Saddle ","start":69.117,"end":69.51700000000001},{"word":"Creek ","start":69.51700000000001,"end":69.757},{"word":"Trail. ","start":69.757,"end":69.997}]},{"role":"agent","content":"Thanks for that. And what’s the best phone number for you, in case the team needs to reach you ","words":[{"word":"Thanks ","start":71.567,"end":71.91182763671875},{"word":"for ","start":71.91182763671875,"end":72.2566552734375},{"word":"that. ","start":72.2566552734375,"end":72.60148266601563},{"word":"And ","start":72.60148266601563,"end":72.94631030273437},{"word":"what’s ","start":72.94631030273437,"end":73.29113793945312},{"word":"the ","start":73.29113793945312,"end":73.63596557617187},{"word":"best ","start":73.63596557617187,"end":73.98079321289063},{"word":"phone ","start":73.98079321289063,"end":74.32562060546876},{"word":"number ","start":74.32562060546876,"end":74.6704482421875},{"word":"for ","start":74.6704482421875,"end":75.01527587890625},{"word":"you, ","start":75.01527587890625,"end":75.360103515625},{"word":"in ","start":75.360103515625,"end":75.70493115234375},{"word":"case ","start":75.70493115234375,"end":76.04975854492187},{"word":"the ","start":76.04975854492187,"end":76.39458618164062},{"word":"team ","start":76.39458618164062,"end":76.73941381835938},{"word":"needs ","start":76.73941381835938,"end":77.08424145507813},{"word":"to ","start":77.08424145507813,"end":77.42906884765625},{"word":"reach ","start":77.42906884765625,"end":77.773896484375},{"word":"you ","start":77.773896484375,"end":78.11872412109375}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling ","words":[{"word":"The ","start":78.147,"end":78.387},{"word":"one ","start":78.387,"end":78.54700000000001},{"word":"I'm ","start":78.54700000000001,"end":78.787},{"word":"calling ","start":78.787,"end":79.027}]},{"role":"agent","content":"about the consultation?","words":[{"word":"about ","start":78.11872412109375,"end":78.4635517578125},{"word":"the ","start":78.4635517578125,"end":78.80837939453124},{"word":"consultation?","start":78.80837939453124,"end":79.15320678710937}],"metadata":{"response_id":8}},{"role":"user","content":"from. ","words":[{"word":"from. ","start":79.027,"end":79.26700000000001}]},{"role":"agent","content":"All right, we’ll use this number as your contact. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"All ","start":80.756,"end":81.10082763671875},{"word":"right, ","start":81.10082763671875,"end":81.4456552734375},{"word":"we’ll ","start":81.4456552734375,"end":81.79048266601562},{"word":"use ","start":81.79048266601562,"end":82.13531030273438},{"word":"this ","start":82.13531030273438,"end":82.48013793945313},{"word":"number ","start":82.48013793945313,"end":82.82496557617188},{"word":"as ","start":82.82496557617188,"end":83.16979321289062},{"word":"your ","start":83.16979321289062,"end":83.51462060546875},{"word":"contact. ","start":83.51462060546875,"end":83.8594482421875},{"word":"Is ","start":83.8594482421875,"end":84.20427587890624},{"word":"there ","start":84.20427587890624,"end":84.549103515625},{"word":"a ","start":84.549103515625,"end":84.89393115234375},{"word":"particular ","start":84.89393115234375,"end":85.23875854492188},{"word":"timeline ","start":85.23875854492188,"end":85.58358618164063},{"word":"you’re ","start":85.58358618164063,"end":85.92841381835937},{"word":"hoping ","start":85.92841381835937,"end":86.27324145507812},{"word":"for, ","start":86.27324145507812,"end":86.61806884765625},{"word":"or ","start":86.61806884765625,"end":86.962896484375},{"word":"is ","start":86.962896484375,"end":87.30772412109376},{"word":"this ","start":87.30772412109376,"end":87.6525517578125},{"word":"flexible?","start":87.6525517578125,"end":87.99737939453125}],"metadata":{"response_id":9}},{"role":"user","content":"As soon as I can. ","words":[{"word":"As ","start":88.337,"end":88.65700000000001},{"word":"soon ","start":88.65700000000001,"end":88.81700000000001},{"word":"as ","start":88.81700000000001,"end":88.897},{"word":"I ","start":88.897,"end":89.056995},{"word":"can. ","start":89.056995,"end":89.29700000000001}]},{"role":"agent","content":"Understood, you’d like to get this done as soon as possible.Before I wrap up, just to confirm: your name is Barry McCopeter, the property address is 7878 Saddle Creek Trail, and we’ll use the number you’re calling from ","words":[{"word":"Understood, ","start":90.65,"end":90.99482763671875},{"word":"you’d ","start":90.99482763671875,"end":91.3396552734375},{"word":"like ","start":91.3396552734375,"end":91.68448266601563},{"word":"to ","start":91.68448266601563,"end":92.02931030273437},{"word":"get ","start":92.02931030273437,"end":92.37413793945312},{"word":"this ","start":92.37413793945312,"end":92.71896557617187},{"word":"done ","start":92.71896557617187,"end":93.06379321289063},{"word":"as ","start":93.06379321289063,"end":93.40862060546876},{"word":"soon ","start":93.40862060546876,"end":93.7534482421875},{"word":"as ","start":93.7534482421875,"end":94.09827587890625},{"word":"possible.","start":94.09827587890625,"end":94.443103515625},{"word":"Before ","start":94.443103515625,"end":94.78793115234375},{"word":"I ","start":94.78793115234375,"end":95.13275854492187},{"word":"wrap ","start":95.13275854492187,"end":95.47758618164063},{"word":"up, ","start":95.47758618164063,"end":95.82241381835938},{"word":"just ","start":95.82241381835938,"end":96.16724145507813},{"word":"to ","start":96.16724145507813,"end":96.51206884765625},{"word":"confirm: ","start":96.51206884765625,"end":96.856896484375},{"word":"your ","start":96.856896484375,"end":97.20172412109375},{"word":"name ","start":97.20172412109375,"end":97.5465517578125},{"word":"is ","start":97.5465517578125,"end":97.89137939453126},{"word":"Barry ","start":97.89137939453126,"end":98.23620678710938},{"word":"McCopeter, ","start":98.23620678710938,"end":98.58103442382813},{"word":"the ","start":98.58103442382813,"end":98.92586206054688},{"word":"property ","start":98.92586206054688,"end":99.27068969726562},{"word":"address ","start":99.27068969726562,"end":99.61551733398437},{"word":"is ","start":99.61551733398437,"end":99.9603447265625},{"word":"7878 ","start":99.9603447265625,"end":100.30517236328124},{"word":"Saddle ","start":100.30517236328124,"end":100.65},{"word":"Creek ","start":100.65,"end":100.99482763671875},{"word":"Trail, ","start":100.99482763671875,"end":101.3396552734375},{"word":"and ","start":101.3396552734375,"end":101.68448266601563},{"word":"we’ll ","start":101.68448266601563,"end":102.02931030273437},{"word":"use ","start":102.02931030273437,"end":102.37413793945312},{"word":"the ","start":102.37413793945312,"end":102.71896557617187},{"word":"number ","start":102.71896557617187,"end":103.06379321289063},{"word":"you’re ","start":103.06379321289063,"end":103.40862060546876},{"word":"calling ","start":103.40862060546876,"end":103.7534482421875},{"word":"from ","start":103.7534482421875,"end":104.09827587890625}],"metadata":{"response_id":10}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":104.247005,"end":104.56700500000001}]},{"role":"agent","content":"as your contact. Is that all correct?","words":[{"word":"as ","start":104.09827587890625,"end":104.443103515625},{"word":"your ","start":104.443103515625,"end":104.78793115234375},{"word":"contact. ","start":104.78793115234375,"end":105.13275854492187},{"word":"Is ","start":105.13275854492187,"end":105.47758618164063},{"word":"that ","start":105.47758618164063,"end":105.82241381835938},{"word":"all ","start":105.82241381835938,"end":106.16724145507813},{"word":"correct?","start":106.16724145507813,"end":106.51206884765625}],"metadata":{"response_id":10}},{"role":"agent","content":"Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site ","words":[{"word":"Thank ","start":106.282,"end":106.62682763671874},{"word":"you, ","start":106.62682763671874,"end":106.9716552734375},{"word":"Barry. ","start":106.9716552734375,"end":107.31648266601563},{"word":"A ","start":107.31648266601563,"end":107.66131030273438},{"word":"member ","start":107.66131030273438,"end":108.00613793945313},{"word":"of ","start":108.00613793945313,"end":108.35096557617187},{"word":"the ","start":108.35096557617187,"end":108.69579321289062},{"word":"Instant ","start":108.69579321289062,"end":109.04062060546875},{"word":"Pavers ","start":109.04062060546875,"end":109.3854482421875},{"word":"team ","start":109.3854482421875,"end":109.73027587890626},{"word":"will ","start":109.73027587890626,"end":110.075103515625},{"word":"review ","start":110.075103515625,"end":110.41993115234375},{"word":"your ","start":110.41993115234375,"end":110.76475854492188},{"word":"information ","start":110.76475854492188,"end":111.10958618164062},{"word":"and ","start":111.10958618164062,"end":111.45441381835937},{"word":"reach ","start":111.45441381835937,"end":111.79924145507813},{"word":"out ","start":111.79924145507813,"end":112.14406884765626},{"word":"soon ","start":112.14406884765626,"end":112.488896484375},{"word":"to ","start":112.488896484375,"end":112.83372412109375},{"word":"schedule ","start":112.83372412109375,"end":113.1785517578125},{"word":"your ","start":113.1785517578125,"end":113.52337939453125},{"word":"on-site ","start":113.52337939453125,"end":113.86820678710937}],"metadata":{"response_id":11}},{"role":"tool_call_invocation","tool_call_id":"08169ec15ca092db","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site consultation. Have a great day!\"}","time_sec":113.79,"type":"end_call"},{"role":"agent","content":"consultation. Have a great day!","words":[{"word":"consultation. ","start":113.86820678710937,"end":114.21303442382812},{"word":"Have ","start":114.21303442382812,"end":114.55786206054688},{"word":"a ","start":114.55786206054688,"end":114.90268969726563},{"word":"great ","start":114.90268969726563,"end":115.24751733398438},{"word":"day!","start":115.24751733398438,"end":115.5923447265625}],"metadata":{"response_id":11}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c47d767e56145e303a984a11bdf0696b56f4b9ca33a40390dba87fa9ce9a6dce/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c47d767e56145e303a984a11bdf0696b56f4b9ca33a40390dba87fa9ce9a6dce/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c47d767e56145e303a984a11bdf0696b56f4b9ca33a40390dba87fa9ce9a6dce/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":801.5,"p90":965.6999999999999,"p95":1004.8499999999999,"p99":1036.17,"min":2,"max":1044,"num":10,"sum":7459,"values":[2,705,673,760,820,783,845,1044,870,957]},"e2e":{"p50":1570,"p90":1943.9999999999993,"p95":2359.9999999999995,"p99":2692.8,"min":1249,"max":2776,"num":9,"sum":14655.99609375,"values":[1372,1589.0009765625,1296,1736,2776,1570,1249,1353,1714.9951171875]},"tts":{"p50":295.5,"p90":398.59999999999997,"p95":414.79999999999995,"p99":427.76,"min":251,"max":431,"num":10,"sum":3101,"values":[277,395,294,298,317,297,431,251,277,264]},"asr":{"p50":212,"p90":266,"p95":278,"p99":287.6,"min":0,"max":290,"num":9,"sum":1670,"values":[244,228,212,260,290,92,0,178,166]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.4500038},{"product":"platform_tts","unit_price":0.025,"cost":2.85},{"product":"gpt_4_1","unit_price":0.075,"cost":8.55},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":114,"total_duration_unit_price":0.1916667,"combined_cost":23.3500038},"call_analysis":{"call_summary":"The caller, Barry McCopeter, requested an on-site estimate for cleaning and sealing a 1,200 square foot pool deck at 7878 Saddle Creek Trail. The agent confirmed the details and will have the team reach out to schedule the consultation using the caller's phone number.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Barry McCopeter","property_address":"7878 Saddle Creek Trail","service_type":"cleaning and sealing","estimate_type":"site visit","qualified_lead":true,"project_description":"Cleaning and sealing a 1,200 square foot pool deck.","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1393,1422,1448,1507,1531,1565,1603,1639,1680,1722,1794],"average":1573.090909090909,"num_requests":11},"tool_calls":[{"tool_call_id":"08169ec15ca092db","name":"end_call","type":"end_call","start_time_sec":113.79}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780715211028}

2026-06-05T21:06:51-06:00
{"event":"call_ended","call":{"call_id":"call_c693e1665177f1a115f95920ae7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQ+8YCGAI=","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780715095255,"end_timestamp":1780715209056,"duration_ms":113801,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Looking for an estimate. \nAgent: All right, I can help with that. Could you tell me a little about the project you have in mind? For example, are you looking for paver repair, cleaning, \nUser: Clean and seal. \nAgent: sealing, or something else?\nAgent: Thanks for sharing that. Is this for a driveway, pool deck, patio, or another area? And could you give me a brief idea of the size or any specific concerns you \nUser: Twelve hundred square foot \nAgent: have with the pavers?\nUser: pool deck. \nAgent: Got it, a 1,200 square foot pool deck for cleaning and sealing. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an \nUser: On-site \nAgent: on-site consultation?\nUser: consultation. \nAgent: No problem. To set that up, can I get your name and the property address where the pool deck is located?\nUser: Barry McCopeter. \nAgent: Thanks, Barry. What’s the address for the property where you’d like the consultation?\nUser: Seventy eight seventy eight Saddle Creek Trail. \nAgent: Thanks for that. And what’s the best phone number for you, in case the team needs to reach you \nUser: The one I'm calling \nAgent: about the consultation?\nUser: from. \nAgent: All right, we’ll use this number as your contact. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: As soon as I can. \nAgent: Understood, you’d like to get this done as soon as possible.Before I wrap up, just to confirm: your name is Barry McCopeter, the property address is 7878 Saddle Creek Trail, and we’ll use the number you’re calling from \nUser: Yes. \nAgent: as your contact. Is that all correct?\nAgent: Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site \nAgent: consultation. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":1.21,"end":1.55482763671875},{"word":"you ","start":1.55482763671875,"end":1.8996552734375},{"word":"for ","start":1.932863525390625,"end":2.277691162109375},{"word":"calling ","start":2.277691162109375,"end":2.622518798828125},{"word":"Instant ","start":2.622518798828125,"end":2.96734619140625},{"word":"Pavers. ","start":2.96734619140625,"end":3.312173828125},{"word":"This ","start":3.312173828125,"end":3.65700146484375},{"word":"is ","start":3.65700146484375,"end":4.0018291015625},{"word":"Mac ","start":4.0018291015625,"end":4.346656494140625},{"word":"the ","start":4.346656494140625,"end":4.691484130859375},{"word":"Digital ","start":4.691484130859375,"end":5.036311767578125},{"word":"Assistant. ","start":5.036311767578125,"end":5.381139404296875},{"word":"How ","start":5.381139404296875,"end":5.725967041015625},{"word":"may ","start":5.725967041015625,"end":6.07079443359375},{"word":"I ","start":6.07079443359375,"end":6.4156220703125},{"word":"help ","start":6.4156220703125,"end":6.76044970703125},{"word":"you?","start":6.76044970703125,"end":7.10527734375}],"metadata":{"response_id":0}},{"role":"user","content":"Looking for an estimate. ","words":[{"word":"Looking ","start":7.627,"end":7.9469996},{"word":"for ","start":7.9469996,"end":8.187},{"word":"an ","start":8.187,"end":8.507},{"word":"estimate. ","start":8.507,"end":8.827}]},{"role":"agent","content":"All right, I can help with that. Could you tell me a little about the project you have in mind? For example, are you looking for paver repair, cleaning, ","words":[{"word":"All ","start":10.199,"end":10.54382763671875},{"word":"right, ","start":10.54382763671875,"end":10.8886552734375},{"word":"I ","start":10.8886552734375,"end":11.233482666015625},{"word":"can ","start":11.233482666015625,"end":11.578310302734375},{"word":"help ","start":11.578310302734375,"end":11.923137939453126},{"word":"with ","start":11.923137939453126,"end":12.267965576171875},{"word":"that. ","start":12.267965576171875,"end":12.612793212890624},{"word":"Could ","start":12.612793212890624,"end":12.95762060546875},{"word":"you ","start":12.95762060546875,"end":13.3024482421875},{"word":"tell ","start":13.3024482421875,"end":13.64727587890625},{"word":"me ","start":13.64727587890625,"end":13.992103515625},{"word":"a ","start":13.992103515625,"end":14.33693115234375},{"word":"little ","start":14.33693115234375,"end":14.681758544921875},{"word":"about ","start":14.681758544921875,"end":15.026586181640624},{"word":"the ","start":15.026586181640624,"end":15.371413818359375},{"word":"project ","start":15.371413818359375,"end":15.716241455078125},{"word":"you ","start":15.716241455078125,"end":16.06106884765625},{"word":"have ","start":16.06106884765625,"end":16.405896484375},{"word":"in ","start":16.405896484375,"end":16.75072412109375},{"word":"mind?","start":16.75072412109375,"end":17.0955517578125},{"word":" For ","start":17.0955517578125,"end":17.44037939453125},{"word":"example, ","start":17.44037939453125,"end":17.785206787109374},{"word":"are ","start":17.785206787109374,"end":18.130034423828125},{"word":"you ","start":18.130034423828125,"end":18.474862060546876},{"word":"looking ","start":18.474862060546876,"end":18.819689697265623},{"word":"for ","start":18.819689697265623,"end":19.164517333984374},{"word":"paver ","start":19.164517333984374,"end":19.5093447265625},{"word":"repair, ","start":19.5093447265625,"end":19.85417236328125},{"word":"cleaning, ","start":19.85417236328125,"end":20.199}],"metadata":{"response_id":1}},{"role":"user","content":"Clean and seal. ","words":[{"word":"Clean ","start":20.307000000000002,"end":20.546999000000003},{"word":"and ","start":20.546999000000003,"end":20.786999},{"word":"seal. ","start":20.786999,"end":21.026999}]},{"role":"agent","content":"sealing, or something else?","words":[{"word":"sealing, ","start":20.199,"end":20.54382763671875},{"word":"or ","start":20.54382763671875,"end":20.8886552734375},{"word":"something ","start":20.8886552734375,"end":21.233482666015625},{"word":"else?","start":21.233482666015625,"end":21.578310302734376}],"metadata":{"response_id":1}},{"role":"agent","content":"Thanks for sharing that. Is this for a driveway, pool deck, patio, or another area? And could you give me a brief idea of the size or any specific concerns you ","words":[{"word":"Thanks ","start":22.616,"end":22.96082763671875},{"word":"for ","start":22.96082763671875,"end":23.3056552734375},{"word":"sharing ","start":23.3056552734375,"end":23.650482666015623},{"word":"that. ","start":23.650482666015623,"end":23.995310302734374},{"word":"Is ","start":23.995310302734374,"end":24.340137939453125},{"word":"this ","start":24.340137939453125,"end":24.684965576171876},{"word":"for ","start":24.684965576171876,"end":25.029793212890624},{"word":"a ","start":25.029793212890624,"end":25.37462060546875},{"word":"driveway, ","start":25.37462060546875,"end":25.7194482421875},{"word":"pool ","start":25.7194482421875,"end":26.06427587890625},{"word":"deck, ","start":26.06427587890625,"end":26.409103515625},{"word":"patio, ","start":26.409103515625,"end":26.75393115234375},{"word":"or ","start":26.75393115234375,"end":27.098758544921875},{"word":"another ","start":27.098758544921875,"end":27.443586181640626},{"word":"area? ","start":27.443586181640626,"end":27.788413818359373},{"word":"And ","start":27.788413818359373,"end":28.133241455078124},{"word":"could ","start":28.133241455078124,"end":28.47806884765625},{"word":"you ","start":28.47806884765625,"end":28.822896484375},{"word":"give ","start":28.822896484375,"end":29.16772412109375},{"word":"me ","start":29.16772412109375,"end":29.5125517578125},{"word":"a ","start":29.5125517578125,"end":29.85737939453125},{"word":"brief ","start":29.85737939453125,"end":30.202206787109375},{"word":"idea ","start":30.202206787109375,"end":30.547034423828126},{"word":"of ","start":30.547034423828126,"end":30.891862060546874},{"word":"the ","start":30.891862060546874,"end":31.236689697265625},{"word":"size ","start":31.236689697265625,"end":31.581517333984376},{"word":"or ","start":31.581517333984376,"end":31.9263447265625},{"word":"any ","start":31.9263447265625,"end":32.27117236328125},{"word":"specific ","start":32.27117236328125,"end":32.616},{"word":"concerns ","start":32.616,"end":32.96082763671875},{"word":"you ","start":32.96082763671875,"end":33.3056552734375}],"metadata":{"response_id":3}},{"role":"user","content":"Twelve hundred square foot ","words":[{"word":"Twelve ","start":33.327,"end":33.647},{"word":"hundred ","start":33.647,"end":33.967},{"word":"square ","start":33.967,"end":34.367},{"word":"foot ","start":34.367,"end":34.607}]},{"role":"agent","content":"have with the pavers?","words":[{"word":"have ","start":33.3056552734375,"end":33.65048266601563},{"word":"with ","start":33.65048266601563,"end":33.995310302734374},{"word":"the ","start":33.995310302734374,"end":34.34013793945312},{"word":"pavers?","start":34.34013793945312,"end":34.68496557617188}],"metadata":{"response_id":3}},{"role":"user","content":"pool deck. ","words":[{"word":"pool ","start":34.607,"end":34.847},{"word":"deck. ","start":34.847,"end":35.086999999999996}]},{"role":"agent","content":"Got it, a 1,200 square foot pool deck for cleaning and sealing. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an ","words":[{"word":"Got ","start":36.383,"end":36.72782763671875},{"word":"it, ","start":36.72782763671875,"end":37.0726552734375},{"word":"a ","start":37.0726552734375,"end":37.41748266601562},{"word":"1,200 ","start":37.41748266601562,"end":37.76231030273438},{"word":"square ","start":37.76231030273438,"end":38.107137939453125},{"word":"foot ","start":38.107137939453125,"end":38.45196557617187},{"word":"pool ","start":38.45196557617187,"end":38.79679321289063},{"word":"deck ","start":38.79679321289063,"end":39.14162060546875},{"word":"for ","start":39.14162060546875,"end":39.4864482421875},{"word":"cleaning ","start":39.4864482421875,"end":39.83127587890625},{"word":"and ","start":39.83127587890625,"end":40.176103515625},{"word":"sealing.","start":40.176103515625,"end":40.52093115234375},{"word":" Would ","start":40.52093115234375,"end":40.865758544921874},{"word":"you ","start":40.865758544921874,"end":41.21058618164062},{"word":"prefer ","start":41.21058618164062,"end":41.555413818359376},{"word":"to ","start":41.555413818359376,"end":41.900241455078124},{"word":"get ","start":41.900241455078124,"end":42.24506884765625},{"word":"an ","start":42.24506884765625,"end":42.589896484375},{"word":"online ","start":42.589896484375,"end":42.93472412109375},{"word":"estimate ","start":42.93472412109375,"end":43.2795517578125},{"word":"by ","start":43.2795517578125,"end":43.62437939453125},{"word":"sending ","start":43.62437939453125,"end":43.96920678710938},{"word":"us ","start":43.96920678710938,"end":44.314034423828126},{"word":"some ","start":44.314034423828126,"end":44.65886206054687},{"word":"photos, ","start":44.65886206054687,"end":45.00368969726563},{"word":"or ","start":45.00368969726563,"end":45.348517333984375},{"word":"would ","start":45.348517333984375,"end":45.6933447265625},{"word":"you ","start":45.6933447265625,"end":46.03817236328125},{"word":"rather ","start":46.03817236328125,"end":46.383},{"word":"have ","start":46.383,"end":46.72782763671875},{"word":"someone ","start":46.72782763671875,"end":47.0726552734375},{"word":"come ","start":47.0726552734375,"end":47.41748266601562},{"word":"out ","start":47.41748266601562,"end":47.76231030273438},{"word":"for ","start":47.76231030273438,"end":48.107137939453125},{"word":"an ","start":48.107137939453125,"end":48.45196557617187}],"metadata":{"response_id":4}},{"role":"user","content":"On-site ","words":[{"word":"On-site ","start":48.476997,"end":49.116997}]},{"role":"agent","content":"on-site consultation?","words":[{"word":"on-site ","start":48.45196557617187,"end":48.79679321289063},{"word":"consultation?","start":48.79679321289063,"end":49.14162060546875}],"metadata":{"response_id":4}},{"role":"user","content":"consultation. ","words":[{"word":"consultation. ","start":49.116997,"end":49.757}]},{"role":"agent","content":"No problem. To set that up, can I get your name and the property address where the pool deck is located?","words":[{"word":"No ","start":51.493,"end":51.83782763671875},{"word":"problem. ","start":51.83782763671875,"end":52.1826552734375},{"word":"To ","start":52.1826552734375,"end":52.52748266601562},{"word":"set ","start":52.52748266601562,"end":52.87231030273438},{"word":"that ","start":52.87231030273438,"end":53.217137939453124},{"word":"up, ","start":53.217137939453124,"end":53.56196557617187},{"word":"can ","start":53.56196557617187,"end":53.906793212890626},{"word":"I ","start":53.906793212890626,"end":54.25162060546875},{"word":"get ","start":54.25162060546875,"end":54.5964482421875},{"word":"your ","start":54.5964482421875,"end":54.94127587890625},{"word":"name ","start":54.94127587890625,"end":55.286103515625},{"word":"and ","start":55.286103515625,"end":55.63093115234375},{"word":"the ","start":55.63093115234375,"end":55.975758544921874},{"word":"property ","start":55.975758544921874,"end":56.32058618164063},{"word":"address ","start":56.32058618164063,"end":56.665413818359376},{"word":"where ","start":56.665413818359376,"end":57.01024145507812},{"word":"the ","start":57.01024145507812,"end":57.35506884765625},{"word":"pool ","start":57.35506884765625,"end":57.699896484375},{"word":"deck ","start":57.699896484375,"end":58.04472412109375},{"word":"is ","start":58.04472412109375,"end":58.3895517578125},{"word":"located?","start":58.3895517578125,"end":58.73437939453125}],"metadata":{"response_id":6}},{"role":"user","content":"Barry McCopeter. ","words":[{"word":"Barry ","start":58.586999999999996,"end":59.147},{"word":"McCopeter. ","start":59.147,"end":59.867}]},{"role":"agent","content":"Thanks, Barry. What’s the address for the property where you’d like the consultation?","words":[{"word":"Thanks, ","start":62.643,"end":62.98782763671875},{"word":"Barry. ","start":62.98782763671875,"end":63.3326552734375},{"word":"What’s ","start":63.3326552734375,"end":63.67748266601563},{"word":"the ","start":63.67748266601563,"end":64.02231030273437},{"word":"address ","start":64.47143530273438,"end":64.81626293945313},{"word":"for ","start":64.81626293945313,"end":65.16109057617187},{"word":"the ","start":65.16109057617187,"end":65.50591821289062},{"word":"property ","start":65.50591821289062,"end":65.85074560546875},{"word":"where ","start":65.85074560546875,"end":66.1955732421875},{"word":"you’d ","start":66.1955732421875,"end":66.54040087890625},{"word":"like ","start":66.54040087890625,"end":66.885228515625},{"word":"the ","start":66.885228515625,"end":67.23005615234375},{"word":"consultation?","start":67.23005615234375,"end":67.57488354492187}],"metadata":{"response_id":7}},{"role":"user","content":"Seventy eight seventy eight Saddle Creek Trail. ","words":[{"word":"Seventy ","start":67.677,"end":68.077},{"word":"eight ","start":68.077,"end":68.397},{"word":"seventy ","start":68.397,"end":68.87700000000001},{"word":"eight ","start":68.87700000000001,"end":69.117},{"word":"Saddle ","start":69.117,"end":69.51700000000001},{"word":"Creek ","start":69.51700000000001,"end":69.757},{"word":"Trail. ","start":69.757,"end":69.997}]},{"role":"agent","content":"Thanks for that. And what’s the best phone number for you, in case the team needs to reach you ","words":[{"word":"Thanks ","start":71.567,"end":71.91182763671875},{"word":"for ","start":71.91182763671875,"end":72.2566552734375},{"word":"that. ","start":72.2566552734375,"end":72.60148266601563},{"word":"And ","start":72.60148266601563,"end":72.94631030273437},{"word":"what’s ","start":72.94631030273437,"end":73.29113793945312},{"word":"the ","start":73.29113793945312,"end":73.63596557617187},{"word":"best ","start":73.63596557617187,"end":73.98079321289063},{"word":"phone ","start":73.98079321289063,"end":74.32562060546876},{"word":"number ","start":74.32562060546876,"end":74.6704482421875},{"word":"for ","start":74.6704482421875,"end":75.01527587890625},{"word":"you, ","start":75.01527587890625,"end":75.360103515625},{"word":"in ","start":75.360103515625,"end":75.70493115234375},{"word":"case ","start":75.70493115234375,"end":76.04975854492187},{"word":"the ","start":76.04975854492187,"end":76.39458618164062},{"word":"team ","start":76.39458618164062,"end":76.73941381835938},{"word":"needs ","start":76.73941381835938,"end":77.08424145507813},{"word":"to ","start":77.08424145507813,"end":77.42906884765625},{"word":"reach ","start":77.42906884765625,"end":77.773896484375},{"word":"you ","start":77.773896484375,"end":78.11872412109375}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling ","words":[{"word":"The ","start":78.147,"end":78.387},{"word":"one ","start":78.387,"end":78.54700000000001},{"word":"I'm ","start":78.54700000000001,"end":78.787},{"word":"calling ","start":78.787,"end":79.027}]},{"role":"agent","content":"about the consultation?","words":[{"word":"about ","start":78.11872412109375,"end":78.4635517578125},{"word":"the ","start":78.4635517578125,"end":78.80837939453124},{"word":"consultation?","start":78.80837939453124,"end":79.15320678710937}],"metadata":{"response_id":8}},{"role":"user","content":"from. ","words":[{"word":"from. ","start":79.027,"end":79.26700000000001}]},{"role":"agent","content":"All right, we’ll use this number as your contact. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"All ","start":80.756,"end":81.10082763671875},{"word":"right, ","start":81.10082763671875,"end":81.4456552734375},{"word":"we’ll ","start":81.4456552734375,"end":81.79048266601562},{"word":"use ","start":81.79048266601562,"end":82.13531030273438},{"word":"this ","start":82.13531030273438,"end":82.48013793945313},{"word":"number ","start":82.48013793945313,"end":82.82496557617188},{"word":"as ","start":82.82496557617188,"end":83.16979321289062},{"word":"your ","start":83.16979321289062,"end":83.51462060546875},{"word":"contact. ","start":83.51462060546875,"end":83.8594482421875},{"word":"Is ","start":83.8594482421875,"end":84.20427587890624},{"word":"there ","start":84.20427587890624,"end":84.549103515625},{"word":"a ","start":84.549103515625,"end":84.89393115234375},{"word":"particular ","start":84.89393115234375,"end":85.23875854492188},{"word":"timeline ","start":85.23875854492188,"end":85.58358618164063},{"word":"you’re ","start":85.58358618164063,"end":85.92841381835937},{"word":"hoping ","start":85.92841381835937,"end":86.27324145507812},{"word":"for, ","start":86.27324145507812,"end":86.61806884765625},{"word":"or ","start":86.61806884765625,"end":86.962896484375},{"word":"is ","start":86.962896484375,"end":87.30772412109376},{"word":"this ","start":87.30772412109376,"end":87.6525517578125},{"word":"flexible?","start":87.6525517578125,"end":87.99737939453125}],"metadata":{"response_id":9}},{"role":"user","content":"As soon as I can. ","words":[{"word":"As ","start":88.337,"end":88.65700000000001},{"word":"soon ","start":88.65700000000001,"end":88.81700000000001},{"word":"as ","start":88.81700000000001,"end":88.897},{"word":"I ","start":88.897,"end":89.056995},{"word":"can. ","start":89.056995,"end":89.29700000000001}]},{"role":"agent","content":"Understood, you’d like to get this done as soon as possible.Before I wrap up, just to confirm: your name is Barry McCopeter, the property address is 7878 Saddle Creek Trail, and we’ll use the number you’re calling from ","words":[{"word":"Understood, ","start":90.65,"end":90.99482763671875},{"word":"you’d ","start":90.99482763671875,"end":91.3396552734375},{"word":"like ","start":91.3396552734375,"end":91.68448266601563},{"word":"to ","start":91.68448266601563,"end":92.02931030273437},{"word":"get ","start":92.02931030273437,"end":92.37413793945312},{"word":"this ","start":92.37413793945312,"end":92.71896557617187},{"word":"done ","start":92.71896557617187,"end":93.06379321289063},{"word":"as ","start":93.06379321289063,"end":93.40862060546876},{"word":"soon ","start":93.40862060546876,"end":93.7534482421875},{"word":"as ","start":93.7534482421875,"end":94.09827587890625},{"word":"possible.","start":94.09827587890625,"end":94.443103515625},{"word":"Before ","start":94.443103515625,"end":94.78793115234375},{"word":"I ","start":94.78793115234375,"end":95.13275854492187},{"word":"wrap ","start":95.13275854492187,"end":95.47758618164063},{"word":"up, ","start":95.47758618164063,"end":95.82241381835938},{"word":"just ","start":95.82241381835938,"end":96.16724145507813},{"word":"to ","start":96.16724145507813,"end":96.51206884765625},{"word":"confirm: ","start":96.51206884765625,"end":96.856896484375},{"word":"your ","start":96.856896484375,"end":97.20172412109375},{"word":"name ","start":97.20172412109375,"end":97.5465517578125},{"word":"is ","start":97.5465517578125,"end":97.89137939453126},{"word":"Barry ","start":97.89137939453126,"end":98.23620678710938},{"word":"McCopeter, ","start":98.23620678710938,"end":98.58103442382813},{"word":"the ","start":98.58103442382813,"end":98.92586206054688},{"word":"property ","start":98.92586206054688,"end":99.27068969726562},{"word":"address ","start":99.27068969726562,"end":99.61551733398437},{"word":"is ","start":99.61551733398437,"end":99.9603447265625},{"word":"7878 ","start":99.9603447265625,"end":100.30517236328124},{"word":"Saddle ","start":100.30517236328124,"end":100.65},{"word":"Creek ","start":100.65,"end":100.99482763671875},{"word":"Trail, ","start":100.99482763671875,"end":101.3396552734375},{"word":"and ","start":101.3396552734375,"end":101.68448266601563},{"word":"we’ll ","start":101.68448266601563,"end":102.02931030273437},{"word":"use ","start":102.02931030273437,"end":102.37413793945312},{"word":"the ","start":102.37413793945312,"end":102.71896557617187},{"word":"number ","start":102.71896557617187,"end":103.06379321289063},{"word":"you’re ","start":103.06379321289063,"end":103.40862060546876},{"word":"calling ","start":103.40862060546876,"end":103.7534482421875},{"word":"from ","start":103.7534482421875,"end":104.09827587890625}],"metadata":{"response_id":10}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":104.247005,"end":104.56700500000001}]},{"role":"agent","content":"as your contact. Is that all correct?","words":[{"word":"as ","start":104.09827587890625,"end":104.443103515625},{"word":"your ","start":104.443103515625,"end":104.78793115234375},{"word":"contact. ","start":104.78793115234375,"end":105.13275854492187},{"word":"Is ","start":105.13275854492187,"end":105.47758618164063},{"word":"that ","start":105.47758618164063,"end":105.82241381835938},{"word":"all ","start":105.82241381835938,"end":106.16724145507813},{"word":"correct?","start":106.16724145507813,"end":106.51206884765625}],"metadata":{"response_id":10}},{"role":"agent","content":"Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site ","words":[{"word":"Thank ","start":106.282,"end":106.62682763671874},{"word":"you, ","start":106.62682763671874,"end":106.9716552734375},{"word":"Barry. ","start":106.9716552734375,"end":107.31648266601563},{"word":"A ","start":107.31648266601563,"end":107.66131030273438},{"word":"member ","start":107.66131030273438,"end":108.00613793945313},{"word":"of ","start":108.00613793945313,"end":108.35096557617187},{"word":"the ","start":108.35096557617187,"end":108.69579321289062},{"word":"Instant ","start":108.69579321289062,"end":109.04062060546875},{"word":"Pavers ","start":109.04062060546875,"end":109.3854482421875},{"word":"team ","start":109.3854482421875,"end":109.73027587890626},{"word":"will ","start":109.73027587890626,"end":110.075103515625},{"word":"review ","start":110.075103515625,"end":110.41993115234375},{"word":"your ","start":110.41993115234375,"end":110.76475854492188},{"word":"information ","start":110.76475854492188,"end":111.10958618164062},{"word":"and ","start":111.10958618164062,"end":111.45441381835937},{"word":"reach ","start":111.45441381835937,"end":111.79924145507813},{"word":"out ","start":111.79924145507813,"end":112.14406884765626},{"word":"soon ","start":112.14406884765626,"end":112.488896484375},{"word":"to ","start":112.488896484375,"end":112.83372412109375},{"word":"schedule ","start":112.83372412109375,"end":113.1785517578125},{"word":"your ","start":113.1785517578125,"end":113.52337939453125},{"word":"on-site ","start":113.52337939453125,"end":113.86820678710937}],"metadata":{"response_id":11}},{"role":"agent","content":"consultation. Have a great day!","words":[{"word":"consultation. ","start":113.86820678710937,"end":114.21303442382812},{"word":"Have ","start":114.21303442382812,"end":114.55786206054688},{"word":"a ","start":114.55786206054688,"end":114.90268969726563},{"word":"great ","start":114.90268969726563,"end":115.24751733398438},{"word":"day!","start":115.24751733398438,"end":115.5923447265625}],"metadata":{"response_id":11}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":1.21,"end":1.55482763671875},{"word":"you ","start":1.55482763671875,"end":1.8996552734375},{"word":"for ","start":1.932863525390625,"end":2.277691162109375},{"word":"calling ","start":2.277691162109375,"end":2.622518798828125},{"word":"Instant ","start":2.622518798828125,"end":2.96734619140625},{"word":"Pavers. ","start":2.96734619140625,"end":3.312173828125},{"word":"This ","start":3.312173828125,"end":3.65700146484375},{"word":"is ","start":3.65700146484375,"end":4.0018291015625},{"word":"Mac ","start":4.0018291015625,"end":4.346656494140625},{"word":"the ","start":4.346656494140625,"end":4.691484130859375},{"word":"Digital ","start":4.691484130859375,"end":5.036311767578125},{"word":"Assistant. ","start":5.036311767578125,"end":5.381139404296875},{"word":"How ","start":5.381139404296875,"end":5.725967041015625},{"word":"may ","start":5.725967041015625,"end":6.07079443359375},{"word":"I ","start":6.07079443359375,"end":6.4156220703125},{"word":"help ","start":6.4156220703125,"end":6.76044970703125},{"word":"you?","start":6.76044970703125,"end":7.10527734375}],"metadata":{"response_id":0}},{"role":"user","content":"Looking for an estimate. ","words":[{"word":"Looking ","start":7.627,"end":7.9469996},{"word":"for ","start":7.9469996,"end":8.187},{"word":"an ","start":8.187,"end":8.507},{"word":"estimate. ","start":8.507,"end":8.827}]},{"role":"agent","content":"All right, I can help with that. Could you tell me a little about the project you have in mind? For example, are you looking for paver repair, cleaning, ","words":[{"word":"All ","start":10.199,"end":10.54382763671875},{"word":"right, ","start":10.54382763671875,"end":10.8886552734375},{"word":"I ","start":10.8886552734375,"end":11.233482666015625},{"word":"can ","start":11.233482666015625,"end":11.578310302734375},{"word":"help ","start":11.578310302734375,"end":11.923137939453126},{"word":"with ","start":11.923137939453126,"end":12.267965576171875},{"word":"that. ","start":12.267965576171875,"end":12.612793212890624},{"word":"Could ","start":12.612793212890624,"end":12.95762060546875},{"word":"you ","start":12.95762060546875,"end":13.3024482421875},{"word":"tell ","start":13.3024482421875,"end":13.64727587890625},{"word":"me ","start":13.64727587890625,"end":13.992103515625},{"word":"a ","start":13.992103515625,"end":14.33693115234375},{"word":"little ","start":14.33693115234375,"end":14.681758544921875},{"word":"about ","start":14.681758544921875,"end":15.026586181640624},{"word":"the ","start":15.026586181640624,"end":15.371413818359375},{"word":"project ","start":15.371413818359375,"end":15.716241455078125},{"word":"you ","start":15.716241455078125,"end":16.06106884765625},{"word":"have ","start":16.06106884765625,"end":16.405896484375},{"word":"in ","start":16.405896484375,"end":16.75072412109375},{"word":"mind?","start":16.75072412109375,"end":17.0955517578125},{"word":" For ","start":17.0955517578125,"end":17.44037939453125},{"word":"example, ","start":17.44037939453125,"end":17.785206787109374},{"word":"are ","start":17.785206787109374,"end":18.130034423828125},{"word":"you ","start":18.130034423828125,"end":18.474862060546876},{"word":"looking ","start":18.474862060546876,"end":18.819689697265623},{"word":"for ","start":18.819689697265623,"end":19.164517333984374},{"word":"paver ","start":19.164517333984374,"end":19.5093447265625},{"word":"repair, ","start":19.5093447265625,"end":19.85417236328125},{"word":"cleaning, ","start":19.85417236328125,"end":20.199}],"metadata":{"response_id":1}},{"role":"user","content":"Clean and seal. ","words":[{"word":"Clean ","start":20.307000000000002,"end":20.546999000000003},{"word":"and ","start":20.546999000000003,"end":20.786999},{"word":"seal. ","start":20.786999,"end":21.026999}]},{"role":"agent","content":"sealing, or something else?","words":[{"word":"sealing, ","start":20.199,"end":20.54382763671875},{"word":"or ","start":20.54382763671875,"end":20.8886552734375},{"word":"something ","start":20.8886552734375,"end":21.233482666015625},{"word":"else?","start":21.233482666015625,"end":21.578310302734376}],"metadata":{"response_id":1}},{"role":"agent","content":"Thanks for sharing that. Is this for a driveway, pool deck, patio, or another area? And could you give me a brief idea of the size or any specific concerns you ","words":[{"word":"Thanks ","start":22.616,"end":22.96082763671875},{"word":"for ","start":22.96082763671875,"end":23.3056552734375},{"word":"sharing ","start":23.3056552734375,"end":23.650482666015623},{"word":"that. ","start":23.650482666015623,"end":23.995310302734374},{"word":"Is ","start":23.995310302734374,"end":24.340137939453125},{"word":"this ","start":24.340137939453125,"end":24.684965576171876},{"word":"for ","start":24.684965576171876,"end":25.029793212890624},{"word":"a ","start":25.029793212890624,"end":25.37462060546875},{"word":"driveway, ","start":25.37462060546875,"end":25.7194482421875},{"word":"pool ","start":25.7194482421875,"end":26.06427587890625},{"word":"deck, ","start":26.06427587890625,"end":26.409103515625},{"word":"patio, ","start":26.409103515625,"end":26.75393115234375},{"word":"or ","start":26.75393115234375,"end":27.098758544921875},{"word":"another ","start":27.098758544921875,"end":27.443586181640626},{"word":"area? ","start":27.443586181640626,"end":27.788413818359373},{"word":"And ","start":27.788413818359373,"end":28.133241455078124},{"word":"could ","start":28.133241455078124,"end":28.47806884765625},{"word":"you ","start":28.47806884765625,"end":28.822896484375},{"word":"give ","start":28.822896484375,"end":29.16772412109375},{"word":"me ","start":29.16772412109375,"end":29.5125517578125},{"word":"a ","start":29.5125517578125,"end":29.85737939453125},{"word":"brief ","start":29.85737939453125,"end":30.202206787109375},{"word":"idea ","start":30.202206787109375,"end":30.547034423828126},{"word":"of ","start":30.547034423828126,"end":30.891862060546874},{"word":"the ","start":30.891862060546874,"end":31.236689697265625},{"word":"size ","start":31.236689697265625,"end":31.581517333984376},{"word":"or ","start":31.581517333984376,"end":31.9263447265625},{"word":"any ","start":31.9263447265625,"end":32.27117236328125},{"word":"specific ","start":32.27117236328125,"end":32.616},{"word":"concerns ","start":32.616,"end":32.96082763671875},{"word":"you ","start":32.96082763671875,"end":33.3056552734375}],"metadata":{"response_id":3}},{"role":"user","content":"Twelve hundred square foot ","words":[{"word":"Twelve ","start":33.327,"end":33.647},{"word":"hundred ","start":33.647,"end":33.967},{"word":"square ","start":33.967,"end":34.367},{"word":"foot ","start":34.367,"end":34.607}]},{"role":"agent","content":"have with the pavers?","words":[{"word":"have ","start":33.3056552734375,"end":33.65048266601563},{"word":"with ","start":33.65048266601563,"end":33.995310302734374},{"word":"the ","start":33.995310302734374,"end":34.34013793945312},{"word":"pavers?","start":34.34013793945312,"end":34.68496557617188}],"metadata":{"response_id":3}},{"role":"user","content":"pool deck. ","words":[{"word":"pool ","start":34.607,"end":34.847},{"word":"deck. ","start":34.847,"end":35.086999999999996}]},{"role":"agent","content":"Got it, a 1,200 square foot pool deck for cleaning and sealing. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an ","words":[{"word":"Got ","start":36.383,"end":36.72782763671875},{"word":"it, ","start":36.72782763671875,"end":37.0726552734375},{"word":"a ","start":37.0726552734375,"end":37.41748266601562},{"word":"1,200 ","start":37.41748266601562,"end":37.76231030273438},{"word":"square ","start":37.76231030273438,"end":38.107137939453125},{"word":"foot ","start":38.107137939453125,"end":38.45196557617187},{"word":"pool ","start":38.45196557617187,"end":38.79679321289063},{"word":"deck ","start":38.79679321289063,"end":39.14162060546875},{"word":"for ","start":39.14162060546875,"end":39.4864482421875},{"word":"cleaning ","start":39.4864482421875,"end":39.83127587890625},{"word":"and ","start":39.83127587890625,"end":40.176103515625},{"word":"sealing.","start":40.176103515625,"end":40.52093115234375},{"word":" Would ","start":40.52093115234375,"end":40.865758544921874},{"word":"you ","start":40.865758544921874,"end":41.21058618164062},{"word":"prefer ","start":41.21058618164062,"end":41.555413818359376},{"word":"to ","start":41.555413818359376,"end":41.900241455078124},{"word":"get ","start":41.900241455078124,"end":42.24506884765625},{"word":"an ","start":42.24506884765625,"end":42.589896484375},{"word":"online ","start":42.589896484375,"end":42.93472412109375},{"word":"estimate ","start":42.93472412109375,"end":43.2795517578125},{"word":"by ","start":43.2795517578125,"end":43.62437939453125},{"word":"sending ","start":43.62437939453125,"end":43.96920678710938},{"word":"us ","start":43.96920678710938,"end":44.314034423828126},{"word":"some ","start":44.314034423828126,"end":44.65886206054687},{"word":"photos, ","start":44.65886206054687,"end":45.00368969726563},{"word":"or ","start":45.00368969726563,"end":45.348517333984375},{"word":"would ","start":45.348517333984375,"end":45.6933447265625},{"word":"you ","start":45.6933447265625,"end":46.03817236328125},{"word":"rather ","start":46.03817236328125,"end":46.383},{"word":"have ","start":46.383,"end":46.72782763671875},{"word":"someone ","start":46.72782763671875,"end":47.0726552734375},{"word":"come ","start":47.0726552734375,"end":47.41748266601562},{"word":"out ","start":47.41748266601562,"end":47.76231030273438},{"word":"for ","start":47.76231030273438,"end":48.107137939453125},{"word":"an ","start":48.107137939453125,"end":48.45196557617187}],"metadata":{"response_id":4}},{"role":"user","content":"On-site ","words":[{"word":"On-site ","start":48.476997,"end":49.116997}]},{"role":"agent","content":"on-site consultation?","words":[{"word":"on-site ","start":48.45196557617187,"end":48.79679321289063},{"word":"consultation?","start":48.79679321289063,"end":49.14162060546875}],"metadata":{"response_id":4}},{"role":"user","content":"consultation. ","words":[{"word":"consultation. ","start":49.116997,"end":49.757}]},{"role":"agent","content":"No problem. To set that up, can I get your name and the property address where the pool deck is located?","words":[{"word":"No ","start":51.493,"end":51.83782763671875},{"word":"problem. ","start":51.83782763671875,"end":52.1826552734375},{"word":"To ","start":52.1826552734375,"end":52.52748266601562},{"word":"set ","start":52.52748266601562,"end":52.87231030273438},{"word":"that ","start":52.87231030273438,"end":53.217137939453124},{"word":"up, ","start":53.217137939453124,"end":53.56196557617187},{"word":"can ","start":53.56196557617187,"end":53.906793212890626},{"word":"I ","start":53.906793212890626,"end":54.25162060546875},{"word":"get ","start":54.25162060546875,"end":54.5964482421875},{"word":"your ","start":54.5964482421875,"end":54.94127587890625},{"word":"name ","start":54.94127587890625,"end":55.286103515625},{"word":"and ","start":55.286103515625,"end":55.63093115234375},{"word":"the ","start":55.63093115234375,"end":55.975758544921874},{"word":"property ","start":55.975758544921874,"end":56.32058618164063},{"word":"address ","start":56.32058618164063,"end":56.665413818359376},{"word":"where ","start":56.665413818359376,"end":57.01024145507812},{"word":"the ","start":57.01024145507812,"end":57.35506884765625},{"word":"pool ","start":57.35506884765625,"end":57.699896484375},{"word":"deck ","start":57.699896484375,"end":58.04472412109375},{"word":"is ","start":58.04472412109375,"end":58.3895517578125},{"word":"located?","start":58.3895517578125,"end":58.73437939453125}],"metadata":{"response_id":6}},{"role":"user","content":"Barry McCopeter. ","words":[{"word":"Barry ","start":58.586999999999996,"end":59.147},{"word":"McCopeter. ","start":59.147,"end":59.867}]},{"role":"agent","content":"Thanks, Barry. What’s the address for the property where you’d like the consultation?","words":[{"word":"Thanks, ","start":62.643,"end":62.98782763671875},{"word":"Barry. ","start":62.98782763671875,"end":63.3326552734375},{"word":"What’s ","start":63.3326552734375,"end":63.67748266601563},{"word":"the ","start":63.67748266601563,"end":64.02231030273437},{"word":"address ","start":64.47143530273438,"end":64.81626293945313},{"word":"for ","start":64.81626293945313,"end":65.16109057617187},{"word":"the ","start":65.16109057617187,"end":65.50591821289062},{"word":"property ","start":65.50591821289062,"end":65.85074560546875},{"word":"where ","start":65.85074560546875,"end":66.1955732421875},{"word":"you’d ","start":66.1955732421875,"end":66.54040087890625},{"word":"like ","start":66.54040087890625,"end":66.885228515625},{"word":"the ","start":66.885228515625,"end":67.23005615234375},{"word":"consultation?","start":67.23005615234375,"end":67.57488354492187}],"metadata":{"response_id":7}},{"role":"user","content":"Seventy eight seventy eight Saddle Creek Trail. ","words":[{"word":"Seventy ","start":67.677,"end":68.077},{"word":"eight ","start":68.077,"end":68.397},{"word":"seventy ","start":68.397,"end":68.87700000000001},{"word":"eight ","start":68.87700000000001,"end":69.117},{"word":"Saddle ","start":69.117,"end":69.51700000000001},{"word":"Creek ","start":69.51700000000001,"end":69.757},{"word":"Trail. ","start":69.757,"end":69.997}]},{"role":"agent","content":"Thanks for that. And what’s the best phone number for you, in case the team needs to reach you ","words":[{"word":"Thanks ","start":71.567,"end":71.91182763671875},{"word":"for ","start":71.91182763671875,"end":72.2566552734375},{"word":"that. ","start":72.2566552734375,"end":72.60148266601563},{"word":"And ","start":72.60148266601563,"end":72.94631030273437},{"word":"what’s ","start":72.94631030273437,"end":73.29113793945312},{"word":"the ","start":73.29113793945312,"end":73.63596557617187},{"word":"best ","start":73.63596557617187,"end":73.98079321289063},{"word":"phone ","start":73.98079321289063,"end":74.32562060546876},{"word":"number ","start":74.32562060546876,"end":74.6704482421875},{"word":"for ","start":74.6704482421875,"end":75.01527587890625},{"word":"you, ","start":75.01527587890625,"end":75.360103515625},{"word":"in ","start":75.360103515625,"end":75.70493115234375},{"word":"case ","start":75.70493115234375,"end":76.04975854492187},{"word":"the ","start":76.04975854492187,"end":76.39458618164062},{"word":"team ","start":76.39458618164062,"end":76.73941381835938},{"word":"needs ","start":76.73941381835938,"end":77.08424145507813},{"word":"to ","start":77.08424145507813,"end":77.42906884765625},{"word":"reach ","start":77.42906884765625,"end":77.773896484375},{"word":"you ","start":77.773896484375,"end":78.11872412109375}],"metadata":{"response_id":8}},{"role":"user","content":"The one I'm calling ","words":[{"word":"The ","start":78.147,"end":78.387},{"word":"one ","start":78.387,"end":78.54700000000001},{"word":"I'm ","start":78.54700000000001,"end":78.787},{"word":"calling ","start":78.787,"end":79.027}]},{"role":"agent","content":"about the consultation?","words":[{"word":"about ","start":78.11872412109375,"end":78.4635517578125},{"word":"the ","start":78.4635517578125,"end":78.80837939453124},{"word":"consultation?","start":78.80837939453124,"end":79.15320678710937}],"metadata":{"response_id":8}},{"role":"user","content":"from. ","words":[{"word":"from. ","start":79.027,"end":79.26700000000001}]},{"role":"agent","content":"All right, we’ll use this number as your contact. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"All ","start":80.756,"end":81.10082763671875},{"word":"right, ","start":81.10082763671875,"end":81.4456552734375},{"word":"we’ll ","start":81.4456552734375,"end":81.79048266601562},{"word":"use ","start":81.79048266601562,"end":82.13531030273438},{"word":"this ","start":82.13531030273438,"end":82.48013793945313},{"word":"number ","start":82.48013793945313,"end":82.82496557617188},{"word":"as ","start":82.82496557617188,"end":83.16979321289062},{"word":"your ","start":83.16979321289062,"end":83.51462060546875},{"word":"contact. ","start":83.51462060546875,"end":83.8594482421875},{"word":"Is ","start":83.8594482421875,"end":84.20427587890624},{"word":"there ","start":84.20427587890624,"end":84.549103515625},{"word":"a ","start":84.549103515625,"end":84.89393115234375},{"word":"particular ","start":84.89393115234375,"end":85.23875854492188},{"word":"timeline ","start":85.23875854492188,"end":85.58358618164063},{"word":"you’re ","start":85.58358618164063,"end":85.92841381835937},{"word":"hoping ","start":85.92841381835937,"end":86.27324145507812},{"word":"for, ","start":86.27324145507812,"end":86.61806884765625},{"word":"or ","start":86.61806884765625,"end":86.962896484375},{"word":"is ","start":86.962896484375,"end":87.30772412109376},{"word":"this ","start":87.30772412109376,"end":87.6525517578125},{"word":"flexible?","start":87.6525517578125,"end":87.99737939453125}],"metadata":{"response_id":9}},{"role":"user","content":"As soon as I can. ","words":[{"word":"As ","start":88.337,"end":88.65700000000001},{"word":"soon ","start":88.65700000000001,"end":88.81700000000001},{"word":"as ","start":88.81700000000001,"end":88.897},{"word":"I ","start":88.897,"end":89.056995},{"word":"can. ","start":89.056995,"end":89.29700000000001}]},{"role":"agent","content":"Understood, you’d like to get this done as soon as possible.Before I wrap up, just to confirm: your name is Barry McCopeter, the property address is 7878 Saddle Creek Trail, and we’ll use the number you’re calling from ","words":[{"word":"Understood, ","start":90.65,"end":90.99482763671875},{"word":"you’d ","start":90.99482763671875,"end":91.3396552734375},{"word":"like ","start":91.3396552734375,"end":91.68448266601563},{"word":"to ","start":91.68448266601563,"end":92.02931030273437},{"word":"get ","start":92.02931030273437,"end":92.37413793945312},{"word":"this ","start":92.37413793945312,"end":92.71896557617187},{"word":"done ","start":92.71896557617187,"end":93.06379321289063},{"word":"as ","start":93.06379321289063,"end":93.40862060546876},{"word":"soon ","start":93.40862060546876,"end":93.7534482421875},{"word":"as ","start":93.7534482421875,"end":94.09827587890625},{"word":"possible.","start":94.09827587890625,"end":94.443103515625},{"word":"Before ","start":94.443103515625,"end":94.78793115234375},{"word":"I ","start":94.78793115234375,"end":95.13275854492187},{"word":"wrap ","start":95.13275854492187,"end":95.47758618164063},{"word":"up, ","start":95.47758618164063,"end":95.82241381835938},{"word":"just ","start":95.82241381835938,"end":96.16724145507813},{"word":"to ","start":96.16724145507813,"end":96.51206884765625},{"word":"confirm: ","start":96.51206884765625,"end":96.856896484375},{"word":"your ","start":96.856896484375,"end":97.20172412109375},{"word":"name ","start":97.20172412109375,"end":97.5465517578125},{"word":"is ","start":97.5465517578125,"end":97.89137939453126},{"word":"Barry ","start":97.89137939453126,"end":98.23620678710938},{"word":"McCopeter, ","start":98.23620678710938,"end":98.58103442382813},{"word":"the ","start":98.58103442382813,"end":98.92586206054688},{"word":"property ","start":98.92586206054688,"end":99.27068969726562},{"word":"address ","start":99.27068969726562,"end":99.61551733398437},{"word":"is ","start":99.61551733398437,"end":99.9603447265625},{"word":"7878 ","start":99.9603447265625,"end":100.30517236328124},{"word":"Saddle ","start":100.30517236328124,"end":100.65},{"word":"Creek ","start":100.65,"end":100.99482763671875},{"word":"Trail, ","start":100.99482763671875,"end":101.3396552734375},{"word":"and ","start":101.3396552734375,"end":101.68448266601563},{"word":"we’ll ","start":101.68448266601563,"end":102.02931030273437},{"word":"use ","start":102.02931030273437,"end":102.37413793945312},{"word":"the ","start":102.37413793945312,"end":102.71896557617187},{"word":"number ","start":102.71896557617187,"end":103.06379321289063},{"word":"you’re ","start":103.06379321289063,"end":103.40862060546876},{"word":"calling ","start":103.40862060546876,"end":103.7534482421875},{"word":"from ","start":103.7534482421875,"end":104.09827587890625}],"metadata":{"response_id":10}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":104.247005,"end":104.56700500000001}]},{"role":"agent","content":"as your contact. Is that all correct?","words":[{"word":"as ","start":104.09827587890625,"end":104.443103515625},{"word":"your ","start":104.443103515625,"end":104.78793115234375},{"word":"contact. ","start":104.78793115234375,"end":105.13275854492187},{"word":"Is ","start":105.13275854492187,"end":105.47758618164063},{"word":"that ","start":105.47758618164063,"end":105.82241381835938},{"word":"all ","start":105.82241381835938,"end":106.16724145507813},{"word":"correct?","start":106.16724145507813,"end":106.51206884765625}],"metadata":{"response_id":10}},{"role":"agent","content":"Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site ","words":[{"word":"Thank ","start":106.282,"end":106.62682763671874},{"word":"you, ","start":106.62682763671874,"end":106.9716552734375},{"word":"Barry. ","start":106.9716552734375,"end":107.31648266601563},{"word":"A ","start":107.31648266601563,"end":107.66131030273438},{"word":"member ","start":107.66131030273438,"end":108.00613793945313},{"word":"of ","start":108.00613793945313,"end":108.35096557617187},{"word":"the ","start":108.35096557617187,"end":108.69579321289062},{"word":"Instant ","start":108.69579321289062,"end":109.04062060546875},{"word":"Pavers ","start":109.04062060546875,"end":109.3854482421875},{"word":"team ","start":109.3854482421875,"end":109.73027587890626},{"word":"will ","start":109.73027587890626,"end":110.075103515625},{"word":"review ","start":110.075103515625,"end":110.41993115234375},{"word":"your ","start":110.41993115234375,"end":110.76475854492188},{"word":"information ","start":110.76475854492188,"end":111.10958618164062},{"word":"and ","start":111.10958618164062,"end":111.45441381835937},{"word":"reach ","start":111.45441381835937,"end":111.79924145507813},{"word":"out ","start":111.79924145507813,"end":112.14406884765626},{"word":"soon ","start":112.14406884765626,"end":112.488896484375},{"word":"to ","start":112.488896484375,"end":112.83372412109375},{"word":"schedule ","start":112.83372412109375,"end":113.1785517578125},{"word":"your ","start":113.1785517578125,"end":113.52337939453125},{"word":"on-site ","start":113.52337939453125,"end":113.86820678710937}],"metadata":{"response_id":11}},{"role":"tool_call_invocation","tool_call_id":"08169ec15ca092db","name":"end_call","arguments":"{\"execution_message\":\"Thank you, Barry. A member of the Instant Pavers team will review your information and reach out soon to schedule your on-site consultation. Have a great day!\"}","time_sec":113.79,"type":"end_call"},{"role":"agent","content":"consultation. Have a great day!","words":[{"word":"consultation. ","start":113.86820678710937,"end":114.21303442382812},{"word":"Have ","start":114.21303442382812,"end":114.55786206054688},{"word":"a ","start":114.55786206054688,"end":114.90268969726563},{"word":"great ","start":114.90268969726563,"end":115.24751733398438},{"word":"day!","start":115.24751733398438,"end":115.5923447265625}],"metadata":{"response_id":11}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c47d767e56145e303a984a11bdf0696b56f4b9ca33a40390dba87fa9ce9a6dce/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c47d767e56145e303a984a11bdf0696b56f4b9ca33a40390dba87fa9ce9a6dce/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c47d767e56145e303a984a11bdf0696b56f4b9ca33a40390dba87fa9ce9a6dce/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":801.5,"p90":965.6999999999999,"p95":1004.8499999999999,"p99":1036.17,"min":2,"max":1044,"num":10,"sum":7459,"values":[2,705,673,760,820,783,845,1044,870,957]},"e2e":{"p50":1570,"p90":1943.9999999999993,"p95":2359.9999999999995,"p99":2692.8,"min":1249,"max":2776,"num":9,"sum":14655.99609375,"values":[1372,1589.0009765625,1296,1736,2776,1570,1249,1353,1714.9951171875]},"tts":{"p50":295.5,"p90":398.59999999999997,"p95":414.79999999999995,"p99":427.76,"min":251,"max":431,"num":10,"sum":3101,"values":[277,395,294,298,317,297,431,251,277,264]},"asr":{"p50":212,"p90":266,"p95":278,"p99":287.6,"min":0,"max":290,"num":9,"sum":1670,"values":[244,228,212,260,290,92,0,178,166]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.4500038},{"product":"platform_tts","unit_price":0.025,"cost":2.85},{"product":"gpt_4_1","unit_price":0.075,"cost":8.55},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":114,"total_duration_unit_price":0.1916667,"combined_cost":23.3500038},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1393,1422,1448,1507,1531,1565,1603,1639,1680,1722,1794],"average":1573.090909090909,"num_requests":11},"tool_calls":[{"tool_call_id":"08169ec15ca092db","name":"end_call","type":"end_call","start_time_sec":113.79}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780715209056}

2026-06-06T08:42:15-06:00
{"event":"call_started","call":{"call_id":"call_8e3897c3ac611d426de21476939","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780756935713,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780756935713}

2026-06-06T08:43:12-06:00
{"event":"call_ended","call":{"call_id":"call_8e3897c3ac611d426de21476939","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780756935713,"end_timestamp":1780756990477,"duration_ms":54764,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars \nAgent: Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?\nUser: No. We could get you hundred and fifty thousand dollars at ten percent. \nUser: And you pay us back over the next two years? \nAgent: Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}},{"role":"tool_call_invocation","tool_call_id":"1dda90bb65ab2b25","name":"end_call","arguments":"{\"execution_message\":\"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\"}","time_sec":54.761,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":784,"p90":3040.9999999999986,"p95":3741.9999999999995,"p99":4302.799999999999,"min":3,"max":4443,"num":5,"sum":6886,"values":[3,718,784,938,4443]},"e2e":{"p50":1689,"p90":4180.202343749999,"p95":4491.60263671875,"p99":4740.72287109375,"min":1366,"max":4803.0029296875,"num":3,"sum":7858.0029296875,"values":[1689,1366,4803.0029296875]},"tts":{"p50":184,"p90":273.19999999999993,"p95":302.59999999999997,"p99":326.12,"min":142,"max":332,"num":5,"sum":994,"values":[332,142,151,184,185]},"asr":{"p50":180,"p90":215.2,"p95":219.6,"p99":223.12,"min":146,"max":224,"num":3,"sum":550,"values":[180,224,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":5.0416685},{"product":"platform_tts","unit_price":0.025,"cost":1.375},{"product":"gpt_4_1","unit_price":0.075,"cost":4.125},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":55,"total_duration_unit_price":0.1916667,"combined_cost":12.0416685},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1383,1405,1477,1490,1506],"average":1452.2,"num_requests":5},"tool_calls":[{"tool_call_id":"1dda90bb65ab2b25","name":"end_call","type":"end_call","start_time_sec":54.761}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780756990477}

2026-06-06T08:43:12-06:00
{"event":"call_analyzed","call":{"call_id":"call_8e3897c3ac611d426de21476939","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780756935713,"end_timestamp":1780756990477,"duration_ms":54764,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars \nAgent: Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?\nUser: No. We could get you hundred and fifty thousand dollars at ten percent. \nUser: And you pay us back over the next two years? \nAgent: Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}},{"role":"tool_call_invocation","tool_call_id":"1dda90bb65ab2b25","name":"end_call","arguments":"{\"execution_message\":\"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\"}","time_sec":54.761,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":784,"p90":3040.9999999999986,"p95":3741.9999999999995,"p99":4302.799999999999,"min":3,"max":4443,"num":5,"sum":6886,"values":[3,718,784,938,4443]},"e2e":{"p50":1689,"p90":4180.202343749999,"p95":4491.60263671875,"p99":4740.72287109375,"min":1366,"max":4803.0029296875,"num":3,"sum":7858.0029296875,"values":[1689,1366,4803.0029296875]},"tts":{"p50":184,"p90":273.19999999999993,"p95":302.59999999999997,"p99":326.12,"min":142,"max":332,"num":5,"sum":994,"values":[332,142,151,184,185]},"asr":{"p50":180,"p90":215.2,"p95":219.6,"p99":223.12,"min":146,"max":224,"num":3,"sum":550,"values":[180,224,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":5.0416685},{"product":"platform_tts","unit_price":0.025,"cost":1.375},{"product":"gpt_4_1","unit_price":0.075,"cost":4.125},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":55,"total_duration_unit_price":0.1916667,"combined_cost":12.0416685},"call_analysis":{"call_summary":"The caller offered a loan to Instant Pavers, but the agent clarified that the company does not handle financial services and declined the offer. The call ended after the agent reiterated their services and declined the financing proposal.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"Caller attempted to offer a loan to Instant Pavers, which was declined as the company does not seek financial services.","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1383,1405,1477,1490,1506],"average":1452.2,"num_requests":5},"tool_calls":[{"tool_call_id":"1dda90bb65ab2b25","name":"end_call","type":"end_call","start_time_sec":54.761}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780756992767}

2026-06-06T08:43:18-06:00
{"event":"call_analyzed","call":{"call_id":"call_8e3897c3ac611d426de21476939","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780756935713,"end_timestamp":1780756990477,"duration_ms":54764,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars \nAgent: Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?\nUser: No. We could get you hundred and fifty thousand dollars at ten percent. \nUser: And you pay us back over the next two years? \nAgent: Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}},{"role":"tool_call_invocation","tool_call_id":"1dda90bb65ab2b25","name":"end_call","arguments":"{\"execution_message\":\"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\"}","time_sec":54.761,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":784,"p90":3040.9999999999986,"p95":3741.9999999999995,"p99":4302.799999999999,"min":3,"max":4443,"num":5,"sum":6886,"values":[3,718,784,938,4443]},"e2e":{"p50":1689,"p90":4180.202343749999,"p95":4491.60263671875,"p99":4740.72287109375,"min":1366,"max":4803.0029296875,"num":3,"sum":7858.0029296875,"values":[1689,1366,4803.0029296875]},"tts":{"p50":184,"p90":273.19999999999993,"p95":302.59999999999997,"p99":326.12,"min":142,"max":332,"num":5,"sum":994,"values":[332,142,151,184,185]},"asr":{"p50":180,"p90":215.2,"p95":219.6,"p99":223.12,"min":146,"max":224,"num":3,"sum":550,"values":[180,224,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":5.0416685},{"product":"platform_tts","unit_price":0.025,"cost":1.375},{"product":"gpt_4_1","unit_price":0.075,"cost":4.125},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":55,"total_duration_unit_price":0.1916667,"combined_cost":12.0416685},"call_analysis":{"call_summary":"The caller offered a loan to Instant Pavers, but the agent clarified that the company does not handle financial services and declined the offer. The call ended after the agent reiterated their services and declined the financing proposal.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"Caller attempted to offer a loan to Instant Pavers, which was declined as the company does not seek financial services.","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1383,1405,1477,1490,1506],"average":1452.2,"num_requests":5},"tool_calls":[{"tool_call_id":"1dda90bb65ab2b25","name":"end_call","type":"end_call","start_time_sec":54.761}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780756992767}

2026-06-06T08:43:21-06:00
{"event":"call_started","call":{"call_id":"call_9f4170a67c4b0bffc93c535b8a6","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780757001673,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780757001673}

2026-06-06T08:43:23-06:00
{"event":"call_analyzed","call":{"call_id":"call_8e3897c3ac611d426de21476939","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQqo4DGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780756935713,"end_timestamp":1780756990477,"duration_ms":54764,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars \nAgent: Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?\nUser: No. We could get you hundred and fifty thousand dollars at ten percent. \nUser: And you pay us back over the next two years? \nAgent: Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.336,"end":0.68082763671875},{"word":"you ","start":0.68082763671875,"end":1.0256552734375},{"word":"for ","start":1.0256552734375,"end":1.370482666015625},{"word":"calling ","start":1.370482666015625,"end":1.715310302734375},{"word":"Instant ","start":1.715310302734375,"end":2.060137939453125},{"word":"Pavers. ","start":1.790714111328125,"end":2.135541748046875},{"word":"This ","start":2.135541748046875,"end":2.480369140625},{"word":"is ","start":2.480369140625,"end":2.82519677734375},{"word":"Mac ","start":2.82519677734375,"end":3.1700244140625},{"word":"the ","start":3.1700244140625,"end":3.51485205078125},{"word":"Digital ","start":3.51485205078125,"end":3.8596796875},{"word":"Assistant. ","start":3.8596796875,"end":4.204507080078125},{"word":"How ","start":4.562041748046875,"end":4.906869140625},{"word":"may ","start":4.906869140625,"end":5.25169677734375},{"word":"I ","start":5.25169677734375,"end":5.5965244140625},{"word":"help ","start":5.5965244140625,"end":5.94135205078125},{"word":"you?","start":5.668464111328125,"end":6.013291748046875}],"metadata":{"response_id":0}},{"role":"user","content":"I was calling to see if you were interested in borrowing two hundred and fifty thousand dollars ","words":[{"word":"I ","start":7.219,"end":7.539000000000001},{"word":"was ","start":7.539000000000001,"end":7.779},{"word":"calling ","start":7.779,"end":8.099},{"word":"to ","start":8.099,"end":8.339},{"word":"see ","start":8.339,"end":8.899000000000001},{"word":"if ","start":8.899000000000001,"end":9.299},{"word":"you ","start":9.299,"end":9.619001},{"word":"were ","start":9.619001,"end":9.779},{"word":"interested ","start":9.779,"end":10.099},{"word":"in ","start":10.099,"end":10.339},{"word":"borrowing ","start":10.339,"end":10.818999},{"word":"two ","start":10.818999,"end":11.219000000000001},{"word":"hundred ","start":11.219000000000001,"end":11.379},{"word":"and ","start":11.379,"end":11.539001},{"word":"fifty ","start":11.749,"end":11.909},{"word":"thousand ","start":11.909,"end":12.389000000000001},{"word":"dollars ","start":12.389000000000001,"end":12.629}]},{"role":"agent","content":"Thanks for reaching out. Instant Pavers is a professional paver company, so we don’t handle financial services or lending. If you have a project related to paver repair, cleaning, sealing, or installation, I’d be happy to help. Is there something else I can assist you with today?","words":[{"word":"Thanks ","start":14.318,"end":14.66282763671875},{"word":"for ","start":14.66282763671875,"end":15.0076552734375},{"word":"reaching ","start":14.994839111328124,"end":15.339666748046875},{"word":"out. ","start":14.994839111328124,"end":15.339666748046875},{"word":"Instant ","start":15.339666748046875,"end":15.684494140625},{"word":"Pavers ","start":15.684494140625,"end":16.02932177734375},{"word":"is ","start":16.02932177734375,"end":16.3741494140625},{"word":"a ","start":16.3741494140625,"end":16.71897705078125},{"word":"professional ","start":16.71897705078125,"end":17.0638046875},{"word":"paver ","start":17.0638046875,"end":17.408632080078124},{"word":"company, ","start":17.408632080078124,"end":17.753459716796876},{"word":"so ","start":17.753459716796876,"end":18.098287353515627},{"word":"we ","start":18.098287353515627,"end":18.443114990234374},{"word":"don’t ","start":18.443114990234374,"end":18.787942626953125},{"word":"handle ","start":18.787942626953125,"end":19.13277001953125},{"word":"financial ","start":19.13277001953125,"end":19.47759765625},{"word":"services ","start":19.47759765625,"end":19.82242529296875},{"word":"or ","start":19.82242529296875,"end":20.1672529296875},{"word":"lending. ","start":20.1672529296875,"end":20.51208056640625},{"word":"If ","start":21.016958251953124,"end":21.361785888671875},{"word":"you ","start":21.361785888671875,"end":21.706613525390626},{"word":"have ","start":21.706613525390626,"end":22.051441162109374},{"word":"a ","start":22.051441162109374,"end":22.396268798828125},{"word":"project ","start":22.396268798828125,"end":22.74109619140625},{"word":"related ","start":22.74109619140625,"end":23.085923828125},{"word":"to ","start":23.085923828125,"end":23.43075146484375},{"word":"paver ","start":23.43075146484375,"end":23.7755791015625},{"word":"repair, ","start":23.7755791015625,"end":24.120406494140624},{"word":"cleaning, ","start":24.120406494140624,"end":24.465234130859375},{"word":"sealing, ","start":24.465234130859375,"end":24.810061767578127},{"word":"or ","start":24.810061767578127,"end":25.154889404296874},{"word":"installation, ","start":25.154889404296874,"end":25.499717041015625},{"word":"I’d ","start":25.499717041015625,"end":25.84454443359375},{"word":"be ","start":25.84454443359375,"end":26.1893720703125},{"word":"happy ","start":26.1893720703125,"end":26.53419970703125},{"word":"to ","start":26.34942236328125,"end":26.69425},{"word":"help. ","start":26.34942236328125,"end":26.69425},{"word":"Is ","start":26.69425,"end":27.03907763671875},{"word":"there ","start":27.03907763671875,"end":27.3839052734375},{"word":"something ","start":27.3839052734375,"end":27.728732666015624},{"word":"else ","start":27.728732666015624,"end":28.073560302734375},{"word":"I ","start":28.073560302734375,"end":28.418387939453126},{"word":"can ","start":28.418387939453126,"end":28.763215576171874},{"word":"assist ","start":28.763215576171874,"end":29.108043212890625},{"word":"you ","start":28.996505859375,"end":29.341333251953124},{"word":"with ","start":28.996505859375,"end":29.341333251953124},{"word":"today?","start":28.996505859375,"end":29.341333251953124}],"metadata":{"response_id":2}},{"role":"user","content":"No. We could get you hundred and fifty thousand dollars at ten percent. ","words":[{"word":"No. ","start":30.149,"end":30.628999},{"word":"We ","start":30.628999,"end":30.788999},{"word":"could ","start":30.788999,"end":31.029},{"word":"get ","start":31.029,"end":31.189},{"word":"you ","start":31.189,"end":31.429000000000002},{"word":"hundred ","start":31.919,"end":32.239},{"word":"and ","start":32.239,"end":32.399},{"word":"fifty ","start":32.399,"end":32.639},{"word":"thousand ","start":32.639,"end":33.039},{"word":"dollars ","start":33.039,"end":33.519},{"word":"at ","start":33.519,"end":33.838998000000004},{"word":"ten ","start":33.838998000000004,"end":34.079},{"word":"percent. ","start":34.079,"end":34.319}]},{"role":"user","content":"And you pay us back over the next two years? ","words":[{"word":"And ","start":36.089,"end":36.649},{"word":"you ","start":36.649,"end":36.889},{"word":"pay ","start":36.889,"end":37.129003},{"word":"us ","start":37.129003,"end":37.369},{"word":"back ","start":37.369,"end":37.769002},{"word":"over ","start":37.769002,"end":38.489},{"word":"the ","start":39.679,"end":39.919},{"word":"next ","start":39.919,"end":40.158998},{"word":"two ","start":40.158998,"end":40.318998},{"word":"years? ","start":40.318998,"end":40.478997}]},{"role":"agent","content":"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.","words":[{"word":"Thanks ","start":45.282,"end":45.62682763671875},{"word":"for ","start":45.62682763671875,"end":45.9716552734375},{"word":"your ","start":45.9716552734375,"end":46.316482666015624},{"word":"offer. ","start":46.01692236328125,"end":46.36175},{"word":"Instant ","start":46.36175,"end":46.70657763671875},{"word":"Pavers ","start":46.70657763671875,"end":47.0514052734375},{"word":"isn’t ","start":47.0514052734375,"end":47.39623266601563},{"word":"looking ","start":47.39623266601563,"end":47.741060302734375},{"word":"for ","start":47.741060302734375,"end":48.08588793945312},{"word":"financing ","start":48.08588793945312,"end":48.43071557617188},{"word":"at ","start":48.43071557617188,"end":48.775543212890625},{"word":"this ","start":48.69883911132813,"end":49.043666748046874},{"word":"time. ","start":48.69883911132813,"end":49.043666748046874},{"word":"If ","start":49.043666748046874,"end":49.388494140625},{"word":"you ","start":49.388494140625,"end":49.73332177734375},{"word":"ever ","start":49.73332177734375,"end":50.0781494140625},{"word":"need ","start":50.0781494140625,"end":50.42297705078125},{"word":"help ","start":50.42297705078125,"end":50.7678046875},{"word":"with ","start":50.7678046875,"end":51.11263208007812},{"word":"paver ","start":51.11263208007812,"end":51.457459716796876},{"word":"repair, ","start":51.457459716796876,"end":51.802287353515624},{"word":"cleaning, ","start":51.802287353515624,"end":52.14711499023438},{"word":"or ","start":52.14711499023438,"end":52.491942626953126},{"word":"sealing, ","start":52.491942626953126,"end":52.83677001953125},{"word":"feel ","start":52.83677001953125,"end":53.18159765625},{"word":"free ","start":53.18159765625,"end":53.52642529296875},{"word":"to ","start":53.52642529296875,"end":53.8712529296875},{"word":"reach ","start":53.528589111328124,"end":53.87341674804688},{"word":"out. ","start":53.528589111328124,"end":53.87341674804688},{"word":"Have ","start":53.87341674804688,"end":54.218244140625},{"word":"a ","start":54.218244140625,"end":54.56307177734375},{"word":"great ","start":54.399339111328125,"end":54.74416674804687},{"word":"day.","start":54.399339111328125,"end":54.74416674804687}],"metadata":{"response_id":5}},{"role":"tool_call_invocation","tool_call_id":"1dda90bb65ab2b25","name":"end_call","arguments":"{\"execution_message\":\"Thanks for your offer. Instant Pavers isn’t looking for financing at this time. If you ever need help with paver repair, cleaning, or sealing, feel free to reach out. Have a great day.\"}","time_sec":54.761,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ccc9c9db38187bc21e17d7cf9df6dd29cca0d8bb709f0ae6c608fb57960b21a8/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":784,"p90":3040.9999999999986,"p95":3741.9999999999995,"p99":4302.799999999999,"min":3,"max":4443,"num":5,"sum":6886,"values":[3,718,784,938,4443]},"e2e":{"p50":1689,"p90":4180.202343749999,"p95":4491.60263671875,"p99":4740.72287109375,"min":1366,"max":4803.0029296875,"num":3,"sum":7858.0029296875,"values":[1689,1366,4803.0029296875]},"tts":{"p50":184,"p90":273.19999999999993,"p95":302.59999999999997,"p99":326.12,"min":142,"max":332,"num":5,"sum":994,"values":[332,142,151,184,185]},"asr":{"p50":180,"p90":215.2,"p95":219.6,"p99":223.12,"min":146,"max":224,"num":3,"sum":550,"values":[180,224,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":5.0416685},{"product":"platform_tts","unit_price":0.025,"cost":1.375},{"product":"gpt_4_1","unit_price":0.075,"cost":4.125},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":55,"total_duration_unit_price":0.1916667,"combined_cost":12.0416685},"call_analysis":{"call_summary":"The caller offered a loan to Instant Pavers, but the agent clarified that the company does not handle financial services and declined the offer. The call ended after the agent reiterated their services and declined the financing proposal.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"Caller attempted to offer a loan to Instant Pavers, which was declined as the company does not seek financial services.","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1383,1405,1477,1490,1506],"average":1452.2,"num_requests":5},"tool_calls":[{"tool_call_id":"1dda90bb65ab2b25","name":"end_call","type":"end_call","start_time_sec":54.761}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780756992767}

2026-06-06T08:45:10-06:00
{"event":"call_ended","call":{"call_id":"call_9f4170a67c4b0bffc93c535b8a6","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780757001673,"end_timestamp":1780757108102,"duration_ms":106429,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Can I talk to the owner? \nAgent: The owner isn’t available at the moment, but I’m here to help with any questions or project details you’d like to discuss. What can I assist you with today?\nUser: I wanted to talk to the manager. \nAgent: The manager isn’t available right now, but I can make sure your message or request gets to the right person. Could you tell me a bit about what you’d like to discuss, or is there a specific project or concern I can help with?\nUser: A concern. \nAgent: I understand. I’ll make sure your concern is passed along to the manager as soon as possible. Could you please share a brief description of the issue so I can make sure it reaches the right person?\nUser: My butthole is itchy. \nAgent: I'm here to assist with paver-related projects and concerns for Instant Pavers. If you have a question or issue related to paver repair, cleaning, or installation, please let me know how I can help.\nAgent: Just checking in—if you have any questions or concerns about paver services, feel free to let me know. I’m here to help with anything related to paver repair, cleaning, sealing, or installation. How can I assist you today?\nUser: My butthole's itchy. \nAgent: It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375},{"word":"for ","start":1.1196552734375,"end":1.464482666015625},{"word":"calling ","start":1.464482666015625,"end":1.809310302734375},{"word":"Instant ","start":1.809310302734375,"end":2.154137939453125},{"word":"Pavers. ","start":2.154137939453125,"end":2.498965576171875},{"word":"This ","start":2.635916748046875,"end":2.980744140625},{"word":"is ","start":2.980744140625,"end":3.32557177734375},{"word":"Mac ","start":3.32557177734375,"end":3.6703994140625},{"word":"the ","start":3.6703994140625,"end":4.01522705078125},{"word":"Digital ","start":4.01522705078125,"end":4.3600546875},{"word":"Assistant. ","start":4.3600546875,"end":4.704882080078125},{"word":"How ","start":5.283,"end":5.62782763671875},{"word":"may ","start":5.62782763671875,"end":5.9726552734375},{"word":"I ","start":5.9726552734375,"end":6.317482666015625},{"word":"help ","start":6.317482666015625,"end":6.662310302734375},{"word":"you?","start":6.610005859375,"end":6.954833251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Can I talk to the owner? ","words":[{"word":"Can ","start":8.365,"end":8.685},{"word":"I ","start":8.685,"end":8.925},{"word":"talk ","start":8.925,"end":9.245000000000001},{"word":"to ","start":9.245000000000001,"end":9.485000000000001},{"word":"the ","start":9.815000000000001,"end":10.455001000000001},{"word":"owner? ","start":10.455001000000001,"end":10.855}]},{"role":"agent","content":"The owner isn’t available at the moment, but I’m here to help with any questions or project details you’d like to discuss. What can I assist you with today?","words":[{"word":"The ","start":12.305,"end":12.64982763671875},{"word":"owner ","start":12.64982763671875,"end":12.9946552734375},{"word":"isn’t ","start":12.9946552734375,"end":13.339482666015625},{"word":"available ","start":13.339482666015625,"end":13.684310302734374},{"word":"at ","start":13.684310302734374,"end":14.029137939453125},{"word":"the ","start":14.029137939453125,"end":14.373965576171875},{"word":"moment, ","start":14.373965576171875,"end":14.718793212890626},{"word":"but ","start":14.718793212890626,"end":15.06362060546875},{"word":"I’m ","start":15.06362060546875,"end":15.4084482421875},{"word":"here ","start":15.4084482421875,"end":15.75327587890625},{"word":"to ","start":15.75327587890625,"end":16.098103515625},{"word":"help ","start":16.098103515625,"end":16.44293115234375},{"word":"with ","start":16.44293115234375,"end":16.787758544921875},{"word":"any ","start":16.787758544921875,"end":17.132586181640626},{"word":"questions ","start":17.045339111328126,"end":17.390166748046877},{"word":"or ","start":17.045339111328126,"end":17.390166748046877},{"word":"project ","start":17.045339111328126,"end":17.390166748046877},{"word":"details ","start":17.045339111328126,"end":17.390166748046877},{"word":"you’d ","start":17.045339111328126,"end":17.390166748046877},{"word":"like ","start":17.045339111328126,"end":17.390166748046877},{"word":"to ","start":17.045339111328126,"end":17.390166748046877},{"word":"discuss. ","start":17.045339111328126,"end":17.390166748046877},{"word":"What ","start":17.390166748046877,"end":17.734994140625},{"word":"can ","start":17.734994140625,"end":18.07982177734375},{"word":"I ","start":18.07982177734375,"end":18.4246494140625},{"word":"assist ","start":18.4246494140625,"end":18.76947705078125},{"word":"you ","start":18.76947705078125,"end":19.1143046875},{"word":"with ","start":19.1143046875,"end":19.459132080078124},{"word":"today?","start":19.332505859375,"end":19.677333251953126}],"metadata":{"response_id":2}},{"role":"user","content":"I wanted to talk to the manager. ","words":[{"word":"I ","start":20.685,"end":21.005},{"word":"wanted ","start":21.005,"end":21.325},{"word":"to ","start":21.325,"end":21.564999999999998},{"word":"talk ","start":21.564999999999998,"end":21.805},{"word":"to ","start":21.805,"end":22.044999999999998},{"word":"the ","start":22.044999999999998,"end":22.205},{"word":"manager. ","start":22.205,"end":22.685}]},{"role":"agent","content":"The manager isn’t available right now, but I can make sure your message or request gets to the right person. Could you tell me a bit about what you’d like to discuss, or is there a specific project or concern I can help with?","words":[{"word":"The ","start":23.997,"end":24.34182763671875},{"word":"manager ","start":24.34182763671875,"end":24.6866552734375},{"word":"isn’t ","start":24.6866552734375,"end":25.031482666015624},{"word":"available ","start":25.031482666015624,"end":25.376310302734375},{"word":"right ","start":25.376310302734375,"end":25.721137939453126},{"word":"now, ","start":25.721137939453126,"end":26.065965576171877},{"word":"but ","start":26.065965576171877,"end":26.410793212890624},{"word":"I ","start":26.410793212890624,"end":26.75562060546875},{"word":"can ","start":26.75562060546875,"end":27.1004482421875},{"word":"make ","start":27.1004482421875,"end":27.44527587890625},{"word":"sure ","start":27.44527587890625,"end":27.790103515625},{"word":"your ","start":27.790103515625,"end":28.13493115234375},{"word":"message ","start":28.13493115234375,"end":28.479758544921875},{"word":"or ","start":28.479758544921875,"end":28.824586181640626},{"word":"request ","start":28.824586181640626,"end":29.169413818359374},{"word":"gets ","start":29.169413818359374,"end":29.514241455078125},{"word":"to ","start":29.514241455078125,"end":29.85906884765625},{"word":"the ","start":29.724214111328124,"end":30.069041748046875},{"word":"right ","start":29.724214111328124,"end":30.069041748046875},{"word":"person. ","start":29.724214111328124,"end":30.069041748046875},{"word":"Could ","start":30.069041748046875,"end":30.413869140625},{"word":"you ","start":30.413869140625,"end":30.75869677734375},{"word":"tell ","start":30.75869677734375,"end":31.1035244140625},{"word":"me ","start":31.1035244140625,"end":31.44835205078125},{"word":"a ","start":31.44835205078125,"end":31.7931796875},{"word":"bit ","start":31.7931796875,"end":32.138007080078125},{"word":"about ","start":32.138007080078125,"end":32.48283471679687},{"word":"what ","start":32.48283471679687,"end":32.82766235351563},{"word":"you’d ","start":32.82766235351563,"end":33.172489990234375},{"word":"like ","start":33.172489990234375,"end":33.51731762695312},{"word":"to ","start":33.51731762695312,"end":33.86214501953125},{"word":"discuss, ","start":33.86214501953125,"end":34.20697265625},{"word":"or ","start":34.20697265625,"end":34.55180029296875},{"word":"is ","start":34.55180029296875,"end":34.8966279296875},{"word":"there ","start":34.8966279296875,"end":35.24145556640625},{"word":"a ","start":35.215755859375,"end":35.560583251953126},{"word":"specific ","start":35.215755859375,"end":35.560583251953126},{"word":"project ","start":35.215755859375,"end":35.560583251953126},{"word":"or ","start":35.215755859375,"end":35.560583251953126},{"word":"concern ","start":35.215755859375,"end":35.560583251953126},{"word":"I ","start":35.215755859375,"end":35.560583251953126},{"word":"can ","start":35.215755859375,"end":35.560583251953126},{"word":"help ","start":35.215755859375,"end":35.560583251953126},{"word":"with?","start":35.215755859375,"end":35.560583251953126}],"metadata":{"response_id":3}},{"role":"user","content":"A concern. ","words":[{"word":"A ","start":37.285000000000004,"end":37.445002},{"word":"concern. ","start":37.445002,"end":37.925002}]},{"role":"agent","content":"I understand. I’ll make sure your concern is passed along to the manager as soon as possible. Could you please share a brief description of the issue so I can make sure it reaches the right person?","words":[{"word":"I ","start":39.679,"end":40.02382763671875},{"word":"understand. ","start":40.02382763671875,"end":40.3686552734375},{"word":"I’ll ","start":40.70066674804688,"end":41.045494140625},{"word":"make ","start":41.045494140625,"end":41.39032177734375},{"word":"sure ","start":41.39032177734375,"end":41.7351494140625},{"word":"your ","start":41.7351494140625,"end":42.07997705078125},{"word":"concern ","start":42.07997705078125,"end":42.4248046875},{"word":"is ","start":42.4248046875,"end":42.769632080078125},{"word":"passed ","start":42.769632080078125,"end":43.11445971679687},{"word":"along ","start":43.11445971679687,"end":43.45928735351563},{"word":"to ","start":43.45928735351563,"end":43.804114990234375},{"word":"the ","start":43.804114990234375,"end":44.14894262695312},{"word":"manager ","start":44.14894262695312,"end":44.49377001953125},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"soon ","start":44.210339111328125,"end":44.55516674804687},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"possible.","start":44.210339111328125,"end":44.55516674804687},{"word":" Could ","start":44.55516674804687,"end":44.899994140625},{"word":"you ","start":44.899994140625,"end":45.24482177734375},{"word":"please ","start":45.24482177734375,"end":45.5896494140625},{"word":"share ","start":45.5896494140625,"end":45.93447705078125},{"word":"a ","start":45.93447705078125,"end":46.2793046875},{"word":"brief ","start":46.2793046875,"end":46.62413208007813},{"word":"description ","start":46.62413208007813,"end":46.968959716796874},{"word":"of ","start":46.968959716796874,"end":47.31378735351562},{"word":"the ","start":47.31378735351562,"end":47.658614990234376},{"word":"issue ","start":47.658614990234376,"end":48.003442626953124},{"word":"so ","start":48.003442626953124,"end":48.34827001953125},{"word":"I ","start":48.250630859375,"end":48.595458251953126},{"word":"can ","start":48.250630859375,"end":48.595458251953126},{"word":"make ","start":48.250630859375,"end":48.595458251953126},{"word":"sure ","start":48.250630859375,"end":48.595458251953126},{"word":"it ","start":48.250630859375,"end":48.595458251953126},{"word":"reaches ","start":48.250630859375,"end":48.595458251953126},{"word":"the ","start":48.250630859375,"end":48.595458251953126},{"word":"right ","start":48.250630859375,"end":48.595458251953126},{"word":"person?","start":48.250630859375,"end":48.595458251953126}],"metadata":{"response_id":5}},{"role":"user","content":"My butthole is itchy. ","words":[{"word":"My ","start":50.815000000000005,"end":51.215003},{"word":"butthole ","start":51.215003,"end":52.095000000000006},{"word":"is ","start":52.095000000000006,"end":52.415004},{"word":"itchy. ","start":52.415004,"end":52.735003000000006}]},{"role":"agent","content":"I'm here to assist with paver-related projects and concerns for Instant Pavers. If you have a question or issue related to paver repair, cleaning, or installation, please let me know how I can help.","words":[{"word":"I'm ","start":54.225,"end":54.56982763671875},{"word":"here ","start":54.56982763671875,"end":54.9146552734375},{"word":"to ","start":54.9146552734375,"end":55.25948266601562},{"word":"assist ","start":55.25948266601562,"end":55.604310302734376},{"word":"with ","start":55.604310302734376,"end":55.949137939453124},{"word":"paver-related ","start":55.949137939453124,"end":56.29396557617188},{"word":"projects ","start":56.29396557617188,"end":56.638793212890626},{"word":"and ","start":56.638793212890626,"end":56.98362060546875},{"word":"concerns ","start":56.98362060546875,"end":57.3284482421875},{"word":"for ","start":57.3284482421875,"end":57.67327587890625},{"word":"Instant ","start":57.67327587890625,"end":58.018103515625},{"word":"Pavers. ","start":58.018103515625,"end":58.36293115234375},{"word":"If ","start":58.7645,"end":59.10932763671875},{"word":"you ","start":59.10932763671875,"end":59.4541552734375},{"word":"have ","start":59.4541552734375,"end":59.798982666015625},{"word":"a ","start":59.798982666015625,"end":60.14381030273437},{"word":"question ","start":60.14381030273437,"end":60.48863793945313},{"word":"or ","start":60.48863793945313,"end":60.833465576171875},{"word":"issue ","start":60.833465576171875,"end":61.17829321289062},{"word":"related ","start":61.17829321289062,"end":61.52312060546875},{"word":"to ","start":61.52312060546875,"end":61.8679482421875},{"word":"paver ","start":61.8679482421875,"end":62.21277587890625},{"word":"repair, ","start":62.21277587890625,"end":62.557603515625},{"word":"cleaning, ","start":62.557603515625,"end":62.90243115234375},{"word":"or ","start":62.90243115234375,"end":63.24725854492188},{"word":"installation, ","start":63.24725854492188,"end":63.592086181640624},{"word":"please ","start":63.592086181640624,"end":63.93691381835937},{"word":"let ","start":63.93691381835937,"end":64.28174145507812},{"word":"me ","start":64.28174145507812,"end":64.62656884765624},{"word":"know ","start":64.62656884765624,"end":64.971396484375},{"word":"how ","start":64.971396484375,"end":65.31622412109375},{"word":"I ","start":65.31622412109375,"end":65.6610517578125},{"word":"can ","start":65.6610517578125,"end":66.00587939453125},{"word":"help.","start":65.989380859375,"end":66.33420825195313}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—if you have any questions or concerns about paver services, feel free to let me know. I’m here to help with anything related to paver repair, cleaning, sealing, or installation. How can I assist you today?","words":[{"word":"Just ","start":77.824,"end":78.16882763671875},{"word":"checking ","start":78.16882763671875,"end":78.5136552734375},{"word":"in—if ","start":78.5136552734375,"end":78.85848266601562},{"word":"you ","start":78.85848266601562,"end":79.20331030273438},{"word":"have ","start":79.20331030273438,"end":79.54813793945313},{"word":"any ","start":79.54813793945313,"end":79.89296557617187},{"word":"questions ","start":79.89296557617187,"end":80.23779321289062},{"word":"or ","start":80.23779321289062,"end":80.58262060546875},{"word":"concerns ","start":80.58262060546875,"end":80.9274482421875},{"word":"about ","start":80.9274482421875,"end":81.27227587890626},{"word":"paver ","start":81.27227587890626,"end":81.617103515625},{"word":"services, ","start":81.617103515625,"end":81.96193115234375},{"word":"feel ","start":81.96193115234375,"end":82.30675854492188},{"word":"free ","start":82.30675854492188,"end":82.65158618164062},{"word":"to ","start":82.65158618164062,"end":82.99641381835937},{"word":"let ","start":82.99641381835937,"end":83.34124145507812},{"word":"me ","start":83.17967236328126,"end":83.5245},{"word":"know.","start":83.17967236328126,"end":83.5245},{"word":" I’m ","start":83.5245,"end":83.86932763671875},{"word":"here ","start":83.86932763671875,"end":84.2141552734375},{"word":"to ","start":84.2141552734375,"end":84.55898266601562},{"word":"help ","start":84.55898266601562,"end":84.90381030273437},{"word":"with ","start":84.90381030273437,"end":85.24863793945312},{"word":"anything ","start":85.24863793945312,"end":85.59346557617188},{"word":"related ","start":85.59346557617188,"end":85.93829321289063},{"word":"to ","start":85.93829321289063,"end":86.28312060546875},{"word":"paver ","start":86.28312060546875,"end":86.6279482421875},{"word":"repair, ","start":86.6279482421875,"end":86.97277587890625},{"word":"cleaning, ","start":86.97277587890625,"end":87.317603515625},{"word":"sealing, ","start":87.317603515625,"end":87.66243115234376},{"word":"or ","start":87.60308911132813,"end":87.94791674804688},{"word":"installation.","start":87.60308911132813,"end":87.94791674804688},{"word":" How ","start":87.94791674804688,"end":88.292744140625},{"word":"can ","start":88.292744140625,"end":88.63757177734375},{"word":"I ","start":88.63757177734375,"end":88.9823994140625},{"word":"assist ","start":88.9823994140625,"end":89.32722705078125},{"word":"you ","start":89.05433911132812,"end":89.39916674804688},{"word":"today?","start":89.05433911132812,"end":89.39916674804688}],"metadata":{"response_id":7}},{"role":"user","content":"My butthole's itchy. ","words":[{"word":"My ","start":92.05499999999999,"end":92.375},{"word":"butthole's ","start":92.375,"end":92.85499999999999},{"word":"itchy. ","start":92.85499999999999,"end":93.09500399999999}]},{"role":"agent","content":"It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.","words":[{"word":"It ","start":94.735,"end":95.07982763671875},{"word":"sounds ","start":95.07982763671875,"end":95.4246552734375},{"word":"like ","start":95.4246552734375,"end":95.76948266601562},{"word":"your ","start":95.76948266601562,"end":96.11431030273438},{"word":"concern ","start":96.11431030273438,"end":96.45913793945313},{"word":"isn't ","start":96.45913793945313,"end":96.80396557617188},{"word":"related ","start":96.80396557617188,"end":97.14879321289062},{"word":"to ","start":97.14879321289062,"end":97.49362060546875},{"word":"paver ","start":97.49362060546875,"end":97.8384482421875},{"word":"services. ","start":97.8384482421875,"end":98.18327587890624},{"word":"If ","start":99.2745,"end":99.61932763671875},{"word":"you ","start":99.61932763671875,"end":99.9641552734375},{"word":"have ","start":99.9641552734375,"end":100.30898266601562},{"word":"any ","start":100.30898266601562,"end":100.65381030273437},{"word":"questions ","start":100.65381030273437,"end":100.99863793945312},{"word":"about ","start":100.99863793945312,"end":101.34346557617188},{"word":"paver ","start":101.34346557617188,"end":101.68829321289063},{"word":"repair, ","start":101.68829321289063,"end":102.03312060546875},{"word":"cleaning, ","start":102.03312060546875,"end":102.3779482421875},{"word":"or ","start":102.3779482421875,"end":102.72277587890625},{"word":"installation, ","start":102.72277587890625,"end":103.067603515625},{"word":"feel ","start":103.067603515625,"end":103.41243115234376},{"word":"free ","start":103.41243115234376,"end":103.75725854492188},{"word":"to ","start":103.75725854492188,"end":104.10208618164063},{"word":"call ","start":104.10208618164063,"end":104.44691381835938},{"word":"back. ","start":104.44691381835938,"end":104.79174145507812},{"word":"Have ","start":105.567125,"end":105.91195263671875},{"word":"a ","start":105.91195263671875,"end":106.2567802734375},{"word":"great ","start":106.05821411132813,"end":106.40304174804687},{"word":"day.","start":106.05821411132813,"end":106.40304174804687}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375},{"word":"for ","start":1.1196552734375,"end":1.464482666015625},{"word":"calling ","start":1.464482666015625,"end":1.809310302734375},{"word":"Instant ","start":1.809310302734375,"end":2.154137939453125},{"word":"Pavers. ","start":2.154137939453125,"end":2.498965576171875},{"word":"This ","start":2.635916748046875,"end":2.980744140625},{"word":"is ","start":2.980744140625,"end":3.32557177734375},{"word":"Mac ","start":3.32557177734375,"end":3.6703994140625},{"word":"the ","start":3.6703994140625,"end":4.01522705078125},{"word":"Digital ","start":4.01522705078125,"end":4.3600546875},{"word":"Assistant. ","start":4.3600546875,"end":4.704882080078125},{"word":"How ","start":5.283,"end":5.62782763671875},{"word":"may ","start":5.62782763671875,"end":5.9726552734375},{"word":"I ","start":5.9726552734375,"end":6.317482666015625},{"word":"help ","start":6.317482666015625,"end":6.662310302734375},{"word":"you?","start":6.610005859375,"end":6.954833251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Can I talk to the owner? ","words":[{"word":"Can ","start":8.365,"end":8.685},{"word":"I ","start":8.685,"end":8.925},{"word":"talk ","start":8.925,"end":9.245000000000001},{"word":"to ","start":9.245000000000001,"end":9.485000000000001},{"word":"the ","start":9.815000000000001,"end":10.455001000000001},{"word":"owner? ","start":10.455001000000001,"end":10.855}]},{"role":"agent","content":"The owner isn’t available at the moment, but I’m here to help with any questions or project details you’d like to discuss. What can I assist you with today?","words":[{"word":"The ","start":12.305,"end":12.64982763671875},{"word":"owner ","start":12.64982763671875,"end":12.9946552734375},{"word":"isn’t ","start":12.9946552734375,"end":13.339482666015625},{"word":"available ","start":13.339482666015625,"end":13.684310302734374},{"word":"at ","start":13.684310302734374,"end":14.029137939453125},{"word":"the ","start":14.029137939453125,"end":14.373965576171875},{"word":"moment, ","start":14.373965576171875,"end":14.718793212890626},{"word":"but ","start":14.718793212890626,"end":15.06362060546875},{"word":"I’m ","start":15.06362060546875,"end":15.4084482421875},{"word":"here ","start":15.4084482421875,"end":15.75327587890625},{"word":"to ","start":15.75327587890625,"end":16.098103515625},{"word":"help ","start":16.098103515625,"end":16.44293115234375},{"word":"with ","start":16.44293115234375,"end":16.787758544921875},{"word":"any ","start":16.787758544921875,"end":17.132586181640626},{"word":"questions ","start":17.045339111328126,"end":17.390166748046877},{"word":"or ","start":17.045339111328126,"end":17.390166748046877},{"word":"project ","start":17.045339111328126,"end":17.390166748046877},{"word":"details ","start":17.045339111328126,"end":17.390166748046877},{"word":"you’d ","start":17.045339111328126,"end":17.390166748046877},{"word":"like ","start":17.045339111328126,"end":17.390166748046877},{"word":"to ","start":17.045339111328126,"end":17.390166748046877},{"word":"discuss. ","start":17.045339111328126,"end":17.390166748046877},{"word":"What ","start":17.390166748046877,"end":17.734994140625},{"word":"can ","start":17.734994140625,"end":18.07982177734375},{"word":"I ","start":18.07982177734375,"end":18.4246494140625},{"word":"assist ","start":18.4246494140625,"end":18.76947705078125},{"word":"you ","start":18.76947705078125,"end":19.1143046875},{"word":"with ","start":19.1143046875,"end":19.459132080078124},{"word":"today?","start":19.332505859375,"end":19.677333251953126}],"metadata":{"response_id":2}},{"role":"user","content":"I wanted to talk to the manager. ","words":[{"word":"I ","start":20.685,"end":21.005},{"word":"wanted ","start":21.005,"end":21.325},{"word":"to ","start":21.325,"end":21.564999999999998},{"word":"talk ","start":21.564999999999998,"end":21.805},{"word":"to ","start":21.805,"end":22.044999999999998},{"word":"the ","start":22.044999999999998,"end":22.205},{"word":"manager. ","start":22.205,"end":22.685}]},{"role":"agent","content":"The manager isn’t available right now, but I can make sure your message or request gets to the right person. Could you tell me a bit about what you’d like to discuss, or is there a specific project or concern I can help with?","words":[{"word":"The ","start":23.997,"end":24.34182763671875},{"word":"manager ","start":24.34182763671875,"end":24.6866552734375},{"word":"isn’t ","start":24.6866552734375,"end":25.031482666015624},{"word":"available ","start":25.031482666015624,"end":25.376310302734375},{"word":"right ","start":25.376310302734375,"end":25.721137939453126},{"word":"now, ","start":25.721137939453126,"end":26.065965576171877},{"word":"but ","start":26.065965576171877,"end":26.410793212890624},{"word":"I ","start":26.410793212890624,"end":26.75562060546875},{"word":"can ","start":26.75562060546875,"end":27.1004482421875},{"word":"make ","start":27.1004482421875,"end":27.44527587890625},{"word":"sure ","start":27.44527587890625,"end":27.790103515625},{"word":"your ","start":27.790103515625,"end":28.13493115234375},{"word":"message ","start":28.13493115234375,"end":28.479758544921875},{"word":"or ","start":28.479758544921875,"end":28.824586181640626},{"word":"request ","start":28.824586181640626,"end":29.169413818359374},{"word":"gets ","start":29.169413818359374,"end":29.514241455078125},{"word":"to ","start":29.514241455078125,"end":29.85906884765625},{"word":"the ","start":29.724214111328124,"end":30.069041748046875},{"word":"right ","start":29.724214111328124,"end":30.069041748046875},{"word":"person. ","start":29.724214111328124,"end":30.069041748046875},{"word":"Could ","start":30.069041748046875,"end":30.413869140625},{"word":"you ","start":30.413869140625,"end":30.75869677734375},{"word":"tell ","start":30.75869677734375,"end":31.1035244140625},{"word":"me ","start":31.1035244140625,"end":31.44835205078125},{"word":"a ","start":31.44835205078125,"end":31.7931796875},{"word":"bit ","start":31.7931796875,"end":32.138007080078125},{"word":"about ","start":32.138007080078125,"end":32.48283471679687},{"word":"what ","start":32.48283471679687,"end":32.82766235351563},{"word":"you’d ","start":32.82766235351563,"end":33.172489990234375},{"word":"like ","start":33.172489990234375,"end":33.51731762695312},{"word":"to ","start":33.51731762695312,"end":33.86214501953125},{"word":"discuss, ","start":33.86214501953125,"end":34.20697265625},{"word":"or ","start":34.20697265625,"end":34.55180029296875},{"word":"is ","start":34.55180029296875,"end":34.8966279296875},{"word":"there ","start":34.8966279296875,"end":35.24145556640625},{"word":"a ","start":35.215755859375,"end":35.560583251953126},{"word":"specific ","start":35.215755859375,"end":35.560583251953126},{"word":"project ","start":35.215755859375,"end":35.560583251953126},{"word":"or ","start":35.215755859375,"end":35.560583251953126},{"word":"concern ","start":35.215755859375,"end":35.560583251953126},{"word":"I ","start":35.215755859375,"end":35.560583251953126},{"word":"can ","start":35.215755859375,"end":35.560583251953126},{"word":"help ","start":35.215755859375,"end":35.560583251953126},{"word":"with?","start":35.215755859375,"end":35.560583251953126}],"metadata":{"response_id":3}},{"role":"user","content":"A concern. ","words":[{"word":"A ","start":37.285000000000004,"end":37.445002},{"word":"concern. ","start":37.445002,"end":37.925002}]},{"role":"agent","content":"I understand. I’ll make sure your concern is passed along to the manager as soon as possible. Could you please share a brief description of the issue so I can make sure it reaches the right person?","words":[{"word":"I ","start":39.679,"end":40.02382763671875},{"word":"understand. ","start":40.02382763671875,"end":40.3686552734375},{"word":"I’ll ","start":40.70066674804688,"end":41.045494140625},{"word":"make ","start":41.045494140625,"end":41.39032177734375},{"word":"sure ","start":41.39032177734375,"end":41.7351494140625},{"word":"your ","start":41.7351494140625,"end":42.07997705078125},{"word":"concern ","start":42.07997705078125,"end":42.4248046875},{"word":"is ","start":42.4248046875,"end":42.769632080078125},{"word":"passed ","start":42.769632080078125,"end":43.11445971679687},{"word":"along ","start":43.11445971679687,"end":43.45928735351563},{"word":"to ","start":43.45928735351563,"end":43.804114990234375},{"word":"the ","start":43.804114990234375,"end":44.14894262695312},{"word":"manager ","start":44.14894262695312,"end":44.49377001953125},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"soon ","start":44.210339111328125,"end":44.55516674804687},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"possible.","start":44.210339111328125,"end":44.55516674804687},{"word":" Could ","start":44.55516674804687,"end":44.899994140625},{"word":"you ","start":44.899994140625,"end":45.24482177734375},{"word":"please ","start":45.24482177734375,"end":45.5896494140625},{"word":"share ","start":45.5896494140625,"end":45.93447705078125},{"word":"a ","start":45.93447705078125,"end":46.2793046875},{"word":"brief ","start":46.2793046875,"end":46.62413208007813},{"word":"description ","start":46.62413208007813,"end":46.968959716796874},{"word":"of ","start":46.968959716796874,"end":47.31378735351562},{"word":"the ","start":47.31378735351562,"end":47.658614990234376},{"word":"issue ","start":47.658614990234376,"end":48.003442626953124},{"word":"so ","start":48.003442626953124,"end":48.34827001953125},{"word":"I ","start":48.250630859375,"end":48.595458251953126},{"word":"can ","start":48.250630859375,"end":48.595458251953126},{"word":"make ","start":48.250630859375,"end":48.595458251953126},{"word":"sure ","start":48.250630859375,"end":48.595458251953126},{"word":"it ","start":48.250630859375,"end":48.595458251953126},{"word":"reaches ","start":48.250630859375,"end":48.595458251953126},{"word":"the ","start":48.250630859375,"end":48.595458251953126},{"word":"right ","start":48.250630859375,"end":48.595458251953126},{"word":"person?","start":48.250630859375,"end":48.595458251953126}],"metadata":{"response_id":5}},{"role":"user","content":"My butthole is itchy. ","words":[{"word":"My ","start":50.815000000000005,"end":51.215003},{"word":"butthole ","start":51.215003,"end":52.095000000000006},{"word":"is ","start":52.095000000000006,"end":52.415004},{"word":"itchy. ","start":52.415004,"end":52.735003000000006}]},{"role":"agent","content":"I'm here to assist with paver-related projects and concerns for Instant Pavers. If you have a question or issue related to paver repair, cleaning, or installation, please let me know how I can help.","words":[{"word":"I'm ","start":54.225,"end":54.56982763671875},{"word":"here ","start":54.56982763671875,"end":54.9146552734375},{"word":"to ","start":54.9146552734375,"end":55.25948266601562},{"word":"assist ","start":55.25948266601562,"end":55.604310302734376},{"word":"with ","start":55.604310302734376,"end":55.949137939453124},{"word":"paver-related ","start":55.949137939453124,"end":56.29396557617188},{"word":"projects ","start":56.29396557617188,"end":56.638793212890626},{"word":"and ","start":56.638793212890626,"end":56.98362060546875},{"word":"concerns ","start":56.98362060546875,"end":57.3284482421875},{"word":"for ","start":57.3284482421875,"end":57.67327587890625},{"word":"Instant ","start":57.67327587890625,"end":58.018103515625},{"word":"Pavers. ","start":58.018103515625,"end":58.36293115234375},{"word":"If ","start":58.7645,"end":59.10932763671875},{"word":"you ","start":59.10932763671875,"end":59.4541552734375},{"word":"have ","start":59.4541552734375,"end":59.798982666015625},{"word":"a ","start":59.798982666015625,"end":60.14381030273437},{"word":"question ","start":60.14381030273437,"end":60.48863793945313},{"word":"or ","start":60.48863793945313,"end":60.833465576171875},{"word":"issue ","start":60.833465576171875,"end":61.17829321289062},{"word":"related ","start":61.17829321289062,"end":61.52312060546875},{"word":"to ","start":61.52312060546875,"end":61.8679482421875},{"word":"paver ","start":61.8679482421875,"end":62.21277587890625},{"word":"repair, ","start":62.21277587890625,"end":62.557603515625},{"word":"cleaning, ","start":62.557603515625,"end":62.90243115234375},{"word":"or ","start":62.90243115234375,"end":63.24725854492188},{"word":"installation, ","start":63.24725854492188,"end":63.592086181640624},{"word":"please ","start":63.592086181640624,"end":63.93691381835937},{"word":"let ","start":63.93691381835937,"end":64.28174145507812},{"word":"me ","start":64.28174145507812,"end":64.62656884765624},{"word":"know ","start":64.62656884765624,"end":64.971396484375},{"word":"how ","start":64.971396484375,"end":65.31622412109375},{"word":"I ","start":65.31622412109375,"end":65.6610517578125},{"word":"can ","start":65.6610517578125,"end":66.00587939453125},{"word":"help.","start":65.989380859375,"end":66.33420825195313}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—if you have any questions or concerns about paver services, feel free to let me know. I’m here to help with anything related to paver repair, cleaning, sealing, or installation. How can I assist you today?","words":[{"word":"Just ","start":77.824,"end":78.16882763671875},{"word":"checking ","start":78.16882763671875,"end":78.5136552734375},{"word":"in—if ","start":78.5136552734375,"end":78.85848266601562},{"word":"you ","start":78.85848266601562,"end":79.20331030273438},{"word":"have ","start":79.20331030273438,"end":79.54813793945313},{"word":"any ","start":79.54813793945313,"end":79.89296557617187},{"word":"questions ","start":79.89296557617187,"end":80.23779321289062},{"word":"or ","start":80.23779321289062,"end":80.58262060546875},{"word":"concerns ","start":80.58262060546875,"end":80.9274482421875},{"word":"about ","start":80.9274482421875,"end":81.27227587890626},{"word":"paver ","start":81.27227587890626,"end":81.617103515625},{"word":"services, ","start":81.617103515625,"end":81.96193115234375},{"word":"feel ","start":81.96193115234375,"end":82.30675854492188},{"word":"free ","start":82.30675854492188,"end":82.65158618164062},{"word":"to ","start":82.65158618164062,"end":82.99641381835937},{"word":"let ","start":82.99641381835937,"end":83.34124145507812},{"word":"me ","start":83.17967236328126,"end":83.5245},{"word":"know.","start":83.17967236328126,"end":83.5245},{"word":" I’m ","start":83.5245,"end":83.86932763671875},{"word":"here ","start":83.86932763671875,"end":84.2141552734375},{"word":"to ","start":84.2141552734375,"end":84.55898266601562},{"word":"help ","start":84.55898266601562,"end":84.90381030273437},{"word":"with ","start":84.90381030273437,"end":85.24863793945312},{"word":"anything ","start":85.24863793945312,"end":85.59346557617188},{"word":"related ","start":85.59346557617188,"end":85.93829321289063},{"word":"to ","start":85.93829321289063,"end":86.28312060546875},{"word":"paver ","start":86.28312060546875,"end":86.6279482421875},{"word":"repair, ","start":86.6279482421875,"end":86.97277587890625},{"word":"cleaning, ","start":86.97277587890625,"end":87.317603515625},{"word":"sealing, ","start":87.317603515625,"end":87.66243115234376},{"word":"or ","start":87.60308911132813,"end":87.94791674804688},{"word":"installation.","start":87.60308911132813,"end":87.94791674804688},{"word":" How ","start":87.94791674804688,"end":88.292744140625},{"word":"can ","start":88.292744140625,"end":88.63757177734375},{"word":"I ","start":88.63757177734375,"end":88.9823994140625},{"word":"assist ","start":88.9823994140625,"end":89.32722705078125},{"word":"you ","start":89.05433911132812,"end":89.39916674804688},{"word":"today?","start":89.05433911132812,"end":89.39916674804688}],"metadata":{"response_id":7}},{"role":"user","content":"My butthole's itchy. ","words":[{"word":"My ","start":92.05499999999999,"end":92.375},{"word":"butthole's ","start":92.375,"end":92.85499999999999},{"word":"itchy. ","start":92.85499999999999,"end":93.09500399999999}]},{"role":"agent","content":"It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.","words":[{"word":"It ","start":94.735,"end":95.07982763671875},{"word":"sounds ","start":95.07982763671875,"end":95.4246552734375},{"word":"like ","start":95.4246552734375,"end":95.76948266601562},{"word":"your ","start":95.76948266601562,"end":96.11431030273438},{"word":"concern ","start":96.11431030273438,"end":96.45913793945313},{"word":"isn't ","start":96.45913793945313,"end":96.80396557617188},{"word":"related ","start":96.80396557617188,"end":97.14879321289062},{"word":"to ","start":97.14879321289062,"end":97.49362060546875},{"word":"paver ","start":97.49362060546875,"end":97.8384482421875},{"word":"services. ","start":97.8384482421875,"end":98.18327587890624},{"word":"If ","start":99.2745,"end":99.61932763671875},{"word":"you ","start":99.61932763671875,"end":99.9641552734375},{"word":"have ","start":99.9641552734375,"end":100.30898266601562},{"word":"any ","start":100.30898266601562,"end":100.65381030273437},{"word":"questions ","start":100.65381030273437,"end":100.99863793945312},{"word":"about ","start":100.99863793945312,"end":101.34346557617188},{"word":"paver ","start":101.34346557617188,"end":101.68829321289063},{"word":"repair, ","start":101.68829321289063,"end":102.03312060546875},{"word":"cleaning, ","start":102.03312060546875,"end":102.3779482421875},{"word":"or ","start":102.3779482421875,"end":102.72277587890625},{"word":"installation, ","start":102.72277587890625,"end":103.067603515625},{"word":"feel ","start":103.067603515625,"end":103.41243115234376},{"word":"free ","start":103.41243115234376,"end":103.75725854492188},{"word":"to ","start":103.75725854492188,"end":104.10208618164063},{"word":"call ","start":104.10208618164063,"end":104.44691381835938},{"word":"back. ","start":104.44691381835938,"end":104.79174145507812},{"word":"Have ","start":105.567125,"end":105.91195263671875},{"word":"a ","start":105.91195263671875,"end":106.2567802734375},{"word":"great ","start":106.05821411132813,"end":106.40304174804687},{"word":"day.","start":106.05821411132813,"end":106.40304174804687}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"13d451e611dcdf77","name":"end_call","arguments":"{\"execution_message\":\"It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.\"}","time_sec":106.427,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6e3933c6fef9342f997224a43c7ad54b574294712e0a3d34a8c4dc7f12b45e20/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6e3933c6fef9342f997224a43c7ad54b574294712e0a3d34a8c4dc7f12b45e20/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e3933c6fef9342f997224a43c7ad54b574294712e0a3d34a8c4dc7f12b45e20/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1056,"p90":1209.6000000000001,"p95":1233.3,"p99":1252.26,"min":1,"max":1257,"num":7,"sum":6076,"values":[1,1056,759,717,1108,1178,1257]},"e2e":{"p50":1489.9970703125,"p90":1708.397265625,"p95":1731.19765625,"p99":1749.43796875,"min":1312,"max":1753.998046875,"num":5,"sum":7645.9912109375,"values":[1450,1312,1753.998046875,1489.9970703125,1639.99609375]},"tts":{"p50":196,"p90":309.80000000000007,"p95":368.89999999999986,"p99":416.1799999999999,"min":135,"max":428,"num":7,"sum":1572,"values":[428,135,196,231,190,198,194]},"asr":{"p50":242,"p90":319.8,"p95":324.4,"p99":328.08,"min":167,"max":329,"num":5,"sum":1213,"values":[242,329,306,167,169]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.8083369},{"product":"platform_tts","unit_price":0.025,"cost":2.675},{"product":"gpt_4_1","unit_price":0.075,"cost":8.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":107,"total_duration_unit_price":0.1916667,"combined_cost":22.0083369},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1372,1395,1447,1480,1509,1566,1632,1679],"average":1510,"num_requests":8},"tool_calls":[{"tool_call_id":"13d451e611dcdf77","name":"end_call","type":"end_call","start_time_sec":106.427}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780757108102}

2026-06-06T08:45:10-06:00
{"event":"call_analyzed","call":{"call_id":"call_9f4170a67c4b0bffc93c535b8a6","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780757001673,"end_timestamp":1780757108102,"duration_ms":106429,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Can I talk to the owner? \nAgent: The owner isn’t available at the moment, but I’m here to help with any questions or project details you’d like to discuss. What can I assist you with today?\nUser: I wanted to talk to the manager. \nAgent: The manager isn’t available right now, but I can make sure your message or request gets to the right person. Could you tell me a bit about what you’d like to discuss, or is there a specific project or concern I can help with?\nUser: A concern. \nAgent: I understand. I’ll make sure your concern is passed along to the manager as soon as possible. Could you please share a brief description of the issue so I can make sure it reaches the right person?\nUser: My butthole is itchy. \nAgent: I'm here to assist with paver-related projects and concerns for Instant Pavers. If you have a question or issue related to paver repair, cleaning, or installation, please let me know how I can help.\nAgent: Just checking in—if you have any questions or concerns about paver services, feel free to let me know. I’m here to help with anything related to paver repair, cleaning, sealing, or installation. How can I assist you today?\nUser: My butthole's itchy. \nAgent: It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375},{"word":"for ","start":1.1196552734375,"end":1.464482666015625},{"word":"calling ","start":1.464482666015625,"end":1.809310302734375},{"word":"Instant ","start":1.809310302734375,"end":2.154137939453125},{"word":"Pavers. ","start":2.154137939453125,"end":2.498965576171875},{"word":"This ","start":2.635916748046875,"end":2.980744140625},{"word":"is ","start":2.980744140625,"end":3.32557177734375},{"word":"Mac ","start":3.32557177734375,"end":3.6703994140625},{"word":"the ","start":3.6703994140625,"end":4.01522705078125},{"word":"Digital ","start":4.01522705078125,"end":4.3600546875},{"word":"Assistant. ","start":4.3600546875,"end":4.704882080078125},{"word":"How ","start":5.283,"end":5.62782763671875},{"word":"may ","start":5.62782763671875,"end":5.9726552734375},{"word":"I ","start":5.9726552734375,"end":6.317482666015625},{"word":"help ","start":6.317482666015625,"end":6.662310302734375},{"word":"you?","start":6.610005859375,"end":6.954833251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Can I talk to the owner? ","words":[{"word":"Can ","start":8.365,"end":8.685},{"word":"I ","start":8.685,"end":8.925},{"word":"talk ","start":8.925,"end":9.245000000000001},{"word":"to ","start":9.245000000000001,"end":9.485000000000001},{"word":"the ","start":9.815000000000001,"end":10.455001000000001},{"word":"owner? ","start":10.455001000000001,"end":10.855}]},{"role":"agent","content":"The owner isn’t available at the moment, but I’m here to help with any questions or project details you’d like to discuss. What can I assist you with today?","words":[{"word":"The ","start":12.305,"end":12.64982763671875},{"word":"owner ","start":12.64982763671875,"end":12.9946552734375},{"word":"isn’t ","start":12.9946552734375,"end":13.339482666015625},{"word":"available ","start":13.339482666015625,"end":13.684310302734374},{"word":"at ","start":13.684310302734374,"end":14.029137939453125},{"word":"the ","start":14.029137939453125,"end":14.373965576171875},{"word":"moment, ","start":14.373965576171875,"end":14.718793212890626},{"word":"but ","start":14.718793212890626,"end":15.06362060546875},{"word":"I’m ","start":15.06362060546875,"end":15.4084482421875},{"word":"here ","start":15.4084482421875,"end":15.75327587890625},{"word":"to ","start":15.75327587890625,"end":16.098103515625},{"word":"help ","start":16.098103515625,"end":16.44293115234375},{"word":"with ","start":16.44293115234375,"end":16.787758544921875},{"word":"any ","start":16.787758544921875,"end":17.132586181640626},{"word":"questions ","start":17.045339111328126,"end":17.390166748046877},{"word":"or ","start":17.045339111328126,"end":17.390166748046877},{"word":"project ","start":17.045339111328126,"end":17.390166748046877},{"word":"details ","start":17.045339111328126,"end":17.390166748046877},{"word":"you’d ","start":17.045339111328126,"end":17.390166748046877},{"word":"like ","start":17.045339111328126,"end":17.390166748046877},{"word":"to ","start":17.045339111328126,"end":17.390166748046877},{"word":"discuss. ","start":17.045339111328126,"end":17.390166748046877},{"word":"What ","start":17.390166748046877,"end":17.734994140625},{"word":"can ","start":17.734994140625,"end":18.07982177734375},{"word":"I ","start":18.07982177734375,"end":18.4246494140625},{"word":"assist ","start":18.4246494140625,"end":18.76947705078125},{"word":"you ","start":18.76947705078125,"end":19.1143046875},{"word":"with ","start":19.1143046875,"end":19.459132080078124},{"word":"today?","start":19.332505859375,"end":19.677333251953126}],"metadata":{"response_id":2}},{"role":"user","content":"I wanted to talk to the manager. ","words":[{"word":"I ","start":20.685,"end":21.005},{"word":"wanted ","start":21.005,"end":21.325},{"word":"to ","start":21.325,"end":21.564999999999998},{"word":"talk ","start":21.564999999999998,"end":21.805},{"word":"to ","start":21.805,"end":22.044999999999998},{"word":"the ","start":22.044999999999998,"end":22.205},{"word":"manager. ","start":22.205,"end":22.685}]},{"role":"agent","content":"The manager isn’t available right now, but I can make sure your message or request gets to the right person. Could you tell me a bit about what you’d like to discuss, or is there a specific project or concern I can help with?","words":[{"word":"The ","start":23.997,"end":24.34182763671875},{"word":"manager ","start":24.34182763671875,"end":24.6866552734375},{"word":"isn’t ","start":24.6866552734375,"end":25.031482666015624},{"word":"available ","start":25.031482666015624,"end":25.376310302734375},{"word":"right ","start":25.376310302734375,"end":25.721137939453126},{"word":"now, ","start":25.721137939453126,"end":26.065965576171877},{"word":"but ","start":26.065965576171877,"end":26.410793212890624},{"word":"I ","start":26.410793212890624,"end":26.75562060546875},{"word":"can ","start":26.75562060546875,"end":27.1004482421875},{"word":"make ","start":27.1004482421875,"end":27.44527587890625},{"word":"sure ","start":27.44527587890625,"end":27.790103515625},{"word":"your ","start":27.790103515625,"end":28.13493115234375},{"word":"message ","start":28.13493115234375,"end":28.479758544921875},{"word":"or ","start":28.479758544921875,"end":28.824586181640626},{"word":"request ","start":28.824586181640626,"end":29.169413818359374},{"word":"gets ","start":29.169413818359374,"end":29.514241455078125},{"word":"to ","start":29.514241455078125,"end":29.85906884765625},{"word":"the ","start":29.724214111328124,"end":30.069041748046875},{"word":"right ","start":29.724214111328124,"end":30.069041748046875},{"word":"person. ","start":29.724214111328124,"end":30.069041748046875},{"word":"Could ","start":30.069041748046875,"end":30.413869140625},{"word":"you ","start":30.413869140625,"end":30.75869677734375},{"word":"tell ","start":30.75869677734375,"end":31.1035244140625},{"word":"me ","start":31.1035244140625,"end":31.44835205078125},{"word":"a ","start":31.44835205078125,"end":31.7931796875},{"word":"bit ","start":31.7931796875,"end":32.138007080078125},{"word":"about ","start":32.138007080078125,"end":32.48283471679687},{"word":"what ","start":32.48283471679687,"end":32.82766235351563},{"word":"you’d ","start":32.82766235351563,"end":33.172489990234375},{"word":"like ","start":33.172489990234375,"end":33.51731762695312},{"word":"to ","start":33.51731762695312,"end":33.86214501953125},{"word":"discuss, ","start":33.86214501953125,"end":34.20697265625},{"word":"or ","start":34.20697265625,"end":34.55180029296875},{"word":"is ","start":34.55180029296875,"end":34.8966279296875},{"word":"there ","start":34.8966279296875,"end":35.24145556640625},{"word":"a ","start":35.215755859375,"end":35.560583251953126},{"word":"specific ","start":35.215755859375,"end":35.560583251953126},{"word":"project ","start":35.215755859375,"end":35.560583251953126},{"word":"or ","start":35.215755859375,"end":35.560583251953126},{"word":"concern ","start":35.215755859375,"end":35.560583251953126},{"word":"I ","start":35.215755859375,"end":35.560583251953126},{"word":"can ","start":35.215755859375,"end":35.560583251953126},{"word":"help ","start":35.215755859375,"end":35.560583251953126},{"word":"with?","start":35.215755859375,"end":35.560583251953126}],"metadata":{"response_id":3}},{"role":"user","content":"A concern. ","words":[{"word":"A ","start":37.285000000000004,"end":37.445002},{"word":"concern. ","start":37.445002,"end":37.925002}]},{"role":"agent","content":"I understand. I’ll make sure your concern is passed along to the manager as soon as possible. Could you please share a brief description of the issue so I can make sure it reaches the right person?","words":[{"word":"I ","start":39.679,"end":40.02382763671875},{"word":"understand. ","start":40.02382763671875,"end":40.3686552734375},{"word":"I’ll ","start":40.70066674804688,"end":41.045494140625},{"word":"make ","start":41.045494140625,"end":41.39032177734375},{"word":"sure ","start":41.39032177734375,"end":41.7351494140625},{"word":"your ","start":41.7351494140625,"end":42.07997705078125},{"word":"concern ","start":42.07997705078125,"end":42.4248046875},{"word":"is ","start":42.4248046875,"end":42.769632080078125},{"word":"passed ","start":42.769632080078125,"end":43.11445971679687},{"word":"along ","start":43.11445971679687,"end":43.45928735351563},{"word":"to ","start":43.45928735351563,"end":43.804114990234375},{"word":"the ","start":43.804114990234375,"end":44.14894262695312},{"word":"manager ","start":44.14894262695312,"end":44.49377001953125},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"soon ","start":44.210339111328125,"end":44.55516674804687},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"possible.","start":44.210339111328125,"end":44.55516674804687},{"word":" Could ","start":44.55516674804687,"end":44.899994140625},{"word":"you ","start":44.899994140625,"end":45.24482177734375},{"word":"please ","start":45.24482177734375,"end":45.5896494140625},{"word":"share ","start":45.5896494140625,"end":45.93447705078125},{"word":"a ","start":45.93447705078125,"end":46.2793046875},{"word":"brief ","start":46.2793046875,"end":46.62413208007813},{"word":"description ","start":46.62413208007813,"end":46.968959716796874},{"word":"of ","start":46.968959716796874,"end":47.31378735351562},{"word":"the ","start":47.31378735351562,"end":47.658614990234376},{"word":"issue ","start":47.658614990234376,"end":48.003442626953124},{"word":"so ","start":48.003442626953124,"end":48.34827001953125},{"word":"I ","start":48.250630859375,"end":48.595458251953126},{"word":"can ","start":48.250630859375,"end":48.595458251953126},{"word":"make ","start":48.250630859375,"end":48.595458251953126},{"word":"sure ","start":48.250630859375,"end":48.595458251953126},{"word":"it ","start":48.250630859375,"end":48.595458251953126},{"word":"reaches ","start":48.250630859375,"end":48.595458251953126},{"word":"the ","start":48.250630859375,"end":48.595458251953126},{"word":"right ","start":48.250630859375,"end":48.595458251953126},{"word":"person?","start":48.250630859375,"end":48.595458251953126}],"metadata":{"response_id":5}},{"role":"user","content":"My butthole is itchy. ","words":[{"word":"My ","start":50.815000000000005,"end":51.215003},{"word":"butthole ","start":51.215003,"end":52.095000000000006},{"word":"is ","start":52.095000000000006,"end":52.415004},{"word":"itchy. ","start":52.415004,"end":52.735003000000006}]},{"role":"agent","content":"I'm here to assist with paver-related projects and concerns for Instant Pavers. If you have a question or issue related to paver repair, cleaning, or installation, please let me know how I can help.","words":[{"word":"I'm ","start":54.225,"end":54.56982763671875},{"word":"here ","start":54.56982763671875,"end":54.9146552734375},{"word":"to ","start":54.9146552734375,"end":55.25948266601562},{"word":"assist ","start":55.25948266601562,"end":55.604310302734376},{"word":"with ","start":55.604310302734376,"end":55.949137939453124},{"word":"paver-related ","start":55.949137939453124,"end":56.29396557617188},{"word":"projects ","start":56.29396557617188,"end":56.638793212890626},{"word":"and ","start":56.638793212890626,"end":56.98362060546875},{"word":"concerns ","start":56.98362060546875,"end":57.3284482421875},{"word":"for ","start":57.3284482421875,"end":57.67327587890625},{"word":"Instant ","start":57.67327587890625,"end":58.018103515625},{"word":"Pavers. ","start":58.018103515625,"end":58.36293115234375},{"word":"If ","start":58.7645,"end":59.10932763671875},{"word":"you ","start":59.10932763671875,"end":59.4541552734375},{"word":"have ","start":59.4541552734375,"end":59.798982666015625},{"word":"a ","start":59.798982666015625,"end":60.14381030273437},{"word":"question ","start":60.14381030273437,"end":60.48863793945313},{"word":"or ","start":60.48863793945313,"end":60.833465576171875},{"word":"issue ","start":60.833465576171875,"end":61.17829321289062},{"word":"related ","start":61.17829321289062,"end":61.52312060546875},{"word":"to ","start":61.52312060546875,"end":61.8679482421875},{"word":"paver ","start":61.8679482421875,"end":62.21277587890625},{"word":"repair, ","start":62.21277587890625,"end":62.557603515625},{"word":"cleaning, ","start":62.557603515625,"end":62.90243115234375},{"word":"or ","start":62.90243115234375,"end":63.24725854492188},{"word":"installation, ","start":63.24725854492188,"end":63.592086181640624},{"word":"please ","start":63.592086181640624,"end":63.93691381835937},{"word":"let ","start":63.93691381835937,"end":64.28174145507812},{"word":"me ","start":64.28174145507812,"end":64.62656884765624},{"word":"know ","start":64.62656884765624,"end":64.971396484375},{"word":"how ","start":64.971396484375,"end":65.31622412109375},{"word":"I ","start":65.31622412109375,"end":65.6610517578125},{"word":"can ","start":65.6610517578125,"end":66.00587939453125},{"word":"help.","start":65.989380859375,"end":66.33420825195313}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—if you have any questions or concerns about paver services, feel free to let me know. I’m here to help with anything related to paver repair, cleaning, sealing, or installation. How can I assist you today?","words":[{"word":"Just ","start":77.824,"end":78.16882763671875},{"word":"checking ","start":78.16882763671875,"end":78.5136552734375},{"word":"in—if ","start":78.5136552734375,"end":78.85848266601562},{"word":"you ","start":78.85848266601562,"end":79.20331030273438},{"word":"have ","start":79.20331030273438,"end":79.54813793945313},{"word":"any ","start":79.54813793945313,"end":79.89296557617187},{"word":"questions ","start":79.89296557617187,"end":80.23779321289062},{"word":"or ","start":80.23779321289062,"end":80.58262060546875},{"word":"concerns ","start":80.58262060546875,"end":80.9274482421875},{"word":"about ","start":80.9274482421875,"end":81.27227587890626},{"word":"paver ","start":81.27227587890626,"end":81.617103515625},{"word":"services, ","start":81.617103515625,"end":81.96193115234375},{"word":"feel ","start":81.96193115234375,"end":82.30675854492188},{"word":"free ","start":82.30675854492188,"end":82.65158618164062},{"word":"to ","start":82.65158618164062,"end":82.99641381835937},{"word":"let ","start":82.99641381835937,"end":83.34124145507812},{"word":"me ","start":83.17967236328126,"end":83.5245},{"word":"know.","start":83.17967236328126,"end":83.5245},{"word":" I’m ","start":83.5245,"end":83.86932763671875},{"word":"here ","start":83.86932763671875,"end":84.2141552734375},{"word":"to ","start":84.2141552734375,"end":84.55898266601562},{"word":"help ","start":84.55898266601562,"end":84.90381030273437},{"word":"with ","start":84.90381030273437,"end":85.24863793945312},{"word":"anything ","start":85.24863793945312,"end":85.59346557617188},{"word":"related ","start":85.59346557617188,"end":85.93829321289063},{"word":"to ","start":85.93829321289063,"end":86.28312060546875},{"word":"paver ","start":86.28312060546875,"end":86.6279482421875},{"word":"repair, ","start":86.6279482421875,"end":86.97277587890625},{"word":"cleaning, ","start":86.97277587890625,"end":87.317603515625},{"word":"sealing, ","start":87.317603515625,"end":87.66243115234376},{"word":"or ","start":87.60308911132813,"end":87.94791674804688},{"word":"installation.","start":87.60308911132813,"end":87.94791674804688},{"word":" How ","start":87.94791674804688,"end":88.292744140625},{"word":"can ","start":88.292744140625,"end":88.63757177734375},{"word":"I ","start":88.63757177734375,"end":88.9823994140625},{"word":"assist ","start":88.9823994140625,"end":89.32722705078125},{"word":"you ","start":89.05433911132812,"end":89.39916674804688},{"word":"today?","start":89.05433911132812,"end":89.39916674804688}],"metadata":{"response_id":7}},{"role":"user","content":"My butthole's itchy. ","words":[{"word":"My ","start":92.05499999999999,"end":92.375},{"word":"butthole's ","start":92.375,"end":92.85499999999999},{"word":"itchy. ","start":92.85499999999999,"end":93.09500399999999}]},{"role":"agent","content":"It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.","words":[{"word":"It ","start":94.735,"end":95.07982763671875},{"word":"sounds ","start":95.07982763671875,"end":95.4246552734375},{"word":"like ","start":95.4246552734375,"end":95.76948266601562},{"word":"your ","start":95.76948266601562,"end":96.11431030273438},{"word":"concern ","start":96.11431030273438,"end":96.45913793945313},{"word":"isn't ","start":96.45913793945313,"end":96.80396557617188},{"word":"related ","start":96.80396557617188,"end":97.14879321289062},{"word":"to ","start":97.14879321289062,"end":97.49362060546875},{"word":"paver ","start":97.49362060546875,"end":97.8384482421875},{"word":"services. ","start":97.8384482421875,"end":98.18327587890624},{"word":"If ","start":99.2745,"end":99.61932763671875},{"word":"you ","start":99.61932763671875,"end":99.9641552734375},{"word":"have ","start":99.9641552734375,"end":100.30898266601562},{"word":"any ","start":100.30898266601562,"end":100.65381030273437},{"word":"questions ","start":100.65381030273437,"end":100.99863793945312},{"word":"about ","start":100.99863793945312,"end":101.34346557617188},{"word":"paver ","start":101.34346557617188,"end":101.68829321289063},{"word":"repair, ","start":101.68829321289063,"end":102.03312060546875},{"word":"cleaning, ","start":102.03312060546875,"end":102.3779482421875},{"word":"or ","start":102.3779482421875,"end":102.72277587890625},{"word":"installation, ","start":102.72277587890625,"end":103.067603515625},{"word":"feel ","start":103.067603515625,"end":103.41243115234376},{"word":"free ","start":103.41243115234376,"end":103.75725854492188},{"word":"to ","start":103.75725854492188,"end":104.10208618164063},{"word":"call ","start":104.10208618164063,"end":104.44691381835938},{"word":"back. ","start":104.44691381835938,"end":104.79174145507812},{"word":"Have ","start":105.567125,"end":105.91195263671875},{"word":"a ","start":105.91195263671875,"end":106.2567802734375},{"word":"great ","start":106.05821411132813,"end":106.40304174804687},{"word":"day.","start":106.05821411132813,"end":106.40304174804687}],"metadata":{"response_id":8}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.43,"end":0.77482763671875},{"word":"you ","start":0.77482763671875,"end":1.1196552734375},{"word":"for ","start":1.1196552734375,"end":1.464482666015625},{"word":"calling ","start":1.464482666015625,"end":1.809310302734375},{"word":"Instant ","start":1.809310302734375,"end":2.154137939453125},{"word":"Pavers. ","start":2.154137939453125,"end":2.498965576171875},{"word":"This ","start":2.635916748046875,"end":2.980744140625},{"word":"is ","start":2.980744140625,"end":3.32557177734375},{"word":"Mac ","start":3.32557177734375,"end":3.6703994140625},{"word":"the ","start":3.6703994140625,"end":4.01522705078125},{"word":"Digital ","start":4.01522705078125,"end":4.3600546875},{"word":"Assistant. ","start":4.3600546875,"end":4.704882080078125},{"word":"How ","start":5.283,"end":5.62782763671875},{"word":"may ","start":5.62782763671875,"end":5.9726552734375},{"word":"I ","start":5.9726552734375,"end":6.317482666015625},{"word":"help ","start":6.317482666015625,"end":6.662310302734375},{"word":"you?","start":6.610005859375,"end":6.954833251953125}],"metadata":{"response_id":0}},{"role":"user","content":"Can I talk to the owner? ","words":[{"word":"Can ","start":8.365,"end":8.685},{"word":"I ","start":8.685,"end":8.925},{"word":"talk ","start":8.925,"end":9.245000000000001},{"word":"to ","start":9.245000000000001,"end":9.485000000000001},{"word":"the ","start":9.815000000000001,"end":10.455001000000001},{"word":"owner? ","start":10.455001000000001,"end":10.855}]},{"role":"agent","content":"The owner isn’t available at the moment, but I’m here to help with any questions or project details you’d like to discuss. What can I assist you with today?","words":[{"word":"The ","start":12.305,"end":12.64982763671875},{"word":"owner ","start":12.64982763671875,"end":12.9946552734375},{"word":"isn’t ","start":12.9946552734375,"end":13.339482666015625},{"word":"available ","start":13.339482666015625,"end":13.684310302734374},{"word":"at ","start":13.684310302734374,"end":14.029137939453125},{"word":"the ","start":14.029137939453125,"end":14.373965576171875},{"word":"moment, ","start":14.373965576171875,"end":14.718793212890626},{"word":"but ","start":14.718793212890626,"end":15.06362060546875},{"word":"I’m ","start":15.06362060546875,"end":15.4084482421875},{"word":"here ","start":15.4084482421875,"end":15.75327587890625},{"word":"to ","start":15.75327587890625,"end":16.098103515625},{"word":"help ","start":16.098103515625,"end":16.44293115234375},{"word":"with ","start":16.44293115234375,"end":16.787758544921875},{"word":"any ","start":16.787758544921875,"end":17.132586181640626},{"word":"questions ","start":17.045339111328126,"end":17.390166748046877},{"word":"or ","start":17.045339111328126,"end":17.390166748046877},{"word":"project ","start":17.045339111328126,"end":17.390166748046877},{"word":"details ","start":17.045339111328126,"end":17.390166748046877},{"word":"you’d ","start":17.045339111328126,"end":17.390166748046877},{"word":"like ","start":17.045339111328126,"end":17.390166748046877},{"word":"to ","start":17.045339111328126,"end":17.390166748046877},{"word":"discuss. ","start":17.045339111328126,"end":17.390166748046877},{"word":"What ","start":17.390166748046877,"end":17.734994140625},{"word":"can ","start":17.734994140625,"end":18.07982177734375},{"word":"I ","start":18.07982177734375,"end":18.4246494140625},{"word":"assist ","start":18.4246494140625,"end":18.76947705078125},{"word":"you ","start":18.76947705078125,"end":19.1143046875},{"word":"with ","start":19.1143046875,"end":19.459132080078124},{"word":"today?","start":19.332505859375,"end":19.677333251953126}],"metadata":{"response_id":2}},{"role":"user","content":"I wanted to talk to the manager. ","words":[{"word":"I ","start":20.685,"end":21.005},{"word":"wanted ","start":21.005,"end":21.325},{"word":"to ","start":21.325,"end":21.564999999999998},{"word":"talk ","start":21.564999999999998,"end":21.805},{"word":"to ","start":21.805,"end":22.044999999999998},{"word":"the ","start":22.044999999999998,"end":22.205},{"word":"manager. ","start":22.205,"end":22.685}]},{"role":"agent","content":"The manager isn’t available right now, but I can make sure your message or request gets to the right person. Could you tell me a bit about what you’d like to discuss, or is there a specific project or concern I can help with?","words":[{"word":"The ","start":23.997,"end":24.34182763671875},{"word":"manager ","start":24.34182763671875,"end":24.6866552734375},{"word":"isn’t ","start":24.6866552734375,"end":25.031482666015624},{"word":"available ","start":25.031482666015624,"end":25.376310302734375},{"word":"right ","start":25.376310302734375,"end":25.721137939453126},{"word":"now, ","start":25.721137939453126,"end":26.065965576171877},{"word":"but ","start":26.065965576171877,"end":26.410793212890624},{"word":"I ","start":26.410793212890624,"end":26.75562060546875},{"word":"can ","start":26.75562060546875,"end":27.1004482421875},{"word":"make ","start":27.1004482421875,"end":27.44527587890625},{"word":"sure ","start":27.44527587890625,"end":27.790103515625},{"word":"your ","start":27.790103515625,"end":28.13493115234375},{"word":"message ","start":28.13493115234375,"end":28.479758544921875},{"word":"or ","start":28.479758544921875,"end":28.824586181640626},{"word":"request ","start":28.824586181640626,"end":29.169413818359374},{"word":"gets ","start":29.169413818359374,"end":29.514241455078125},{"word":"to ","start":29.514241455078125,"end":29.85906884765625},{"word":"the ","start":29.724214111328124,"end":30.069041748046875},{"word":"right ","start":29.724214111328124,"end":30.069041748046875},{"word":"person. ","start":29.724214111328124,"end":30.069041748046875},{"word":"Could ","start":30.069041748046875,"end":30.413869140625},{"word":"you ","start":30.413869140625,"end":30.75869677734375},{"word":"tell ","start":30.75869677734375,"end":31.1035244140625},{"word":"me ","start":31.1035244140625,"end":31.44835205078125},{"word":"a ","start":31.44835205078125,"end":31.7931796875},{"word":"bit ","start":31.7931796875,"end":32.138007080078125},{"word":"about ","start":32.138007080078125,"end":32.48283471679687},{"word":"what ","start":32.48283471679687,"end":32.82766235351563},{"word":"you’d ","start":32.82766235351563,"end":33.172489990234375},{"word":"like ","start":33.172489990234375,"end":33.51731762695312},{"word":"to ","start":33.51731762695312,"end":33.86214501953125},{"word":"discuss, ","start":33.86214501953125,"end":34.20697265625},{"word":"or ","start":34.20697265625,"end":34.55180029296875},{"word":"is ","start":34.55180029296875,"end":34.8966279296875},{"word":"there ","start":34.8966279296875,"end":35.24145556640625},{"word":"a ","start":35.215755859375,"end":35.560583251953126},{"word":"specific ","start":35.215755859375,"end":35.560583251953126},{"word":"project ","start":35.215755859375,"end":35.560583251953126},{"word":"or ","start":35.215755859375,"end":35.560583251953126},{"word":"concern ","start":35.215755859375,"end":35.560583251953126},{"word":"I ","start":35.215755859375,"end":35.560583251953126},{"word":"can ","start":35.215755859375,"end":35.560583251953126},{"word":"help ","start":35.215755859375,"end":35.560583251953126},{"word":"with?","start":35.215755859375,"end":35.560583251953126}],"metadata":{"response_id":3}},{"role":"user","content":"A concern. ","words":[{"word":"A ","start":37.285000000000004,"end":37.445002},{"word":"concern. ","start":37.445002,"end":37.925002}]},{"role":"agent","content":"I understand. I’ll make sure your concern is passed along to the manager as soon as possible. Could you please share a brief description of the issue so I can make sure it reaches the right person?","words":[{"word":"I ","start":39.679,"end":40.02382763671875},{"word":"understand. ","start":40.02382763671875,"end":40.3686552734375},{"word":"I’ll ","start":40.70066674804688,"end":41.045494140625},{"word":"make ","start":41.045494140625,"end":41.39032177734375},{"word":"sure ","start":41.39032177734375,"end":41.7351494140625},{"word":"your ","start":41.7351494140625,"end":42.07997705078125},{"word":"concern ","start":42.07997705078125,"end":42.4248046875},{"word":"is ","start":42.4248046875,"end":42.769632080078125},{"word":"passed ","start":42.769632080078125,"end":43.11445971679687},{"word":"along ","start":43.11445971679687,"end":43.45928735351563},{"word":"to ","start":43.45928735351563,"end":43.804114990234375},{"word":"the ","start":43.804114990234375,"end":44.14894262695312},{"word":"manager ","start":44.14894262695312,"end":44.49377001953125},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"soon ","start":44.210339111328125,"end":44.55516674804687},{"word":"as ","start":44.210339111328125,"end":44.55516674804687},{"word":"possible.","start":44.210339111328125,"end":44.55516674804687},{"word":" Could ","start":44.55516674804687,"end":44.899994140625},{"word":"you ","start":44.899994140625,"end":45.24482177734375},{"word":"please ","start":45.24482177734375,"end":45.5896494140625},{"word":"share ","start":45.5896494140625,"end":45.93447705078125},{"word":"a ","start":45.93447705078125,"end":46.2793046875},{"word":"brief ","start":46.2793046875,"end":46.62413208007813},{"word":"description ","start":46.62413208007813,"end":46.968959716796874},{"word":"of ","start":46.968959716796874,"end":47.31378735351562},{"word":"the ","start":47.31378735351562,"end":47.658614990234376},{"word":"issue ","start":47.658614990234376,"end":48.003442626953124},{"word":"so ","start":48.003442626953124,"end":48.34827001953125},{"word":"I ","start":48.250630859375,"end":48.595458251953126},{"word":"can ","start":48.250630859375,"end":48.595458251953126},{"word":"make ","start":48.250630859375,"end":48.595458251953126},{"word":"sure ","start":48.250630859375,"end":48.595458251953126},{"word":"it ","start":48.250630859375,"end":48.595458251953126},{"word":"reaches ","start":48.250630859375,"end":48.595458251953126},{"word":"the ","start":48.250630859375,"end":48.595458251953126},{"word":"right ","start":48.250630859375,"end":48.595458251953126},{"word":"person?","start":48.250630859375,"end":48.595458251953126}],"metadata":{"response_id":5}},{"role":"user","content":"My butthole is itchy. ","words":[{"word":"My ","start":50.815000000000005,"end":51.215003},{"word":"butthole ","start":51.215003,"end":52.095000000000006},{"word":"is ","start":52.095000000000006,"end":52.415004},{"word":"itchy. ","start":52.415004,"end":52.735003000000006}]},{"role":"agent","content":"I'm here to assist with paver-related projects and concerns for Instant Pavers. If you have a question or issue related to paver repair, cleaning, or installation, please let me know how I can help.","words":[{"word":"I'm ","start":54.225,"end":54.56982763671875},{"word":"here ","start":54.56982763671875,"end":54.9146552734375},{"word":"to ","start":54.9146552734375,"end":55.25948266601562},{"word":"assist ","start":55.25948266601562,"end":55.604310302734376},{"word":"with ","start":55.604310302734376,"end":55.949137939453124},{"word":"paver-related ","start":55.949137939453124,"end":56.29396557617188},{"word":"projects ","start":56.29396557617188,"end":56.638793212890626},{"word":"and ","start":56.638793212890626,"end":56.98362060546875},{"word":"concerns ","start":56.98362060546875,"end":57.3284482421875},{"word":"for ","start":57.3284482421875,"end":57.67327587890625},{"word":"Instant ","start":57.67327587890625,"end":58.018103515625},{"word":"Pavers. ","start":58.018103515625,"end":58.36293115234375},{"word":"If ","start":58.7645,"end":59.10932763671875},{"word":"you ","start":59.10932763671875,"end":59.4541552734375},{"word":"have ","start":59.4541552734375,"end":59.798982666015625},{"word":"a ","start":59.798982666015625,"end":60.14381030273437},{"word":"question ","start":60.14381030273437,"end":60.48863793945313},{"word":"or ","start":60.48863793945313,"end":60.833465576171875},{"word":"issue ","start":60.833465576171875,"end":61.17829321289062},{"word":"related ","start":61.17829321289062,"end":61.52312060546875},{"word":"to ","start":61.52312060546875,"end":61.8679482421875},{"word":"paver ","start":61.8679482421875,"end":62.21277587890625},{"word":"repair, ","start":62.21277587890625,"end":62.557603515625},{"word":"cleaning, ","start":62.557603515625,"end":62.90243115234375},{"word":"or ","start":62.90243115234375,"end":63.24725854492188},{"word":"installation, ","start":63.24725854492188,"end":63.592086181640624},{"word":"please ","start":63.592086181640624,"end":63.93691381835937},{"word":"let ","start":63.93691381835937,"end":64.28174145507812},{"word":"me ","start":64.28174145507812,"end":64.62656884765624},{"word":"know ","start":64.62656884765624,"end":64.971396484375},{"word":"how ","start":64.971396484375,"end":65.31622412109375},{"word":"I ","start":65.31622412109375,"end":65.6610517578125},{"word":"can ","start":65.6610517578125,"end":66.00587939453125},{"word":"help.","start":65.989380859375,"end":66.33420825195313}],"metadata":{"response_id":6}},{"role":"agent","content":"Just checking in—if you have any questions or concerns about paver services, feel free to let me know. I’m here to help with anything related to paver repair, cleaning, sealing, or installation. How can I assist you today?","words":[{"word":"Just ","start":77.824,"end":78.16882763671875},{"word":"checking ","start":78.16882763671875,"end":78.5136552734375},{"word":"in—if ","start":78.5136552734375,"end":78.85848266601562},{"word":"you ","start":78.85848266601562,"end":79.20331030273438},{"word":"have ","start":79.20331030273438,"end":79.54813793945313},{"word":"any ","start":79.54813793945313,"end":79.89296557617187},{"word":"questions ","start":79.89296557617187,"end":80.23779321289062},{"word":"or ","start":80.23779321289062,"end":80.58262060546875},{"word":"concerns ","start":80.58262060546875,"end":80.9274482421875},{"word":"about ","start":80.9274482421875,"end":81.27227587890626},{"word":"paver ","start":81.27227587890626,"end":81.617103515625},{"word":"services, ","start":81.617103515625,"end":81.96193115234375},{"word":"feel ","start":81.96193115234375,"end":82.30675854492188},{"word":"free ","start":82.30675854492188,"end":82.65158618164062},{"word":"to ","start":82.65158618164062,"end":82.99641381835937},{"word":"let ","start":82.99641381835937,"end":83.34124145507812},{"word":"me ","start":83.17967236328126,"end":83.5245},{"word":"know.","start":83.17967236328126,"end":83.5245},{"word":" I’m ","start":83.5245,"end":83.86932763671875},{"word":"here ","start":83.86932763671875,"end":84.2141552734375},{"word":"to ","start":84.2141552734375,"end":84.55898266601562},{"word":"help ","start":84.55898266601562,"end":84.90381030273437},{"word":"with ","start":84.90381030273437,"end":85.24863793945312},{"word":"anything ","start":85.24863793945312,"end":85.59346557617188},{"word":"related ","start":85.59346557617188,"end":85.93829321289063},{"word":"to ","start":85.93829321289063,"end":86.28312060546875},{"word":"paver ","start":86.28312060546875,"end":86.6279482421875},{"word":"repair, ","start":86.6279482421875,"end":86.97277587890625},{"word":"cleaning, ","start":86.97277587890625,"end":87.317603515625},{"word":"sealing, ","start":87.317603515625,"end":87.66243115234376},{"word":"or ","start":87.60308911132813,"end":87.94791674804688},{"word":"installation.","start":87.60308911132813,"end":87.94791674804688},{"word":" How ","start":87.94791674804688,"end":88.292744140625},{"word":"can ","start":88.292744140625,"end":88.63757177734375},{"word":"I ","start":88.63757177734375,"end":88.9823994140625},{"word":"assist ","start":88.9823994140625,"end":89.32722705078125},{"word":"you ","start":89.05433911132812,"end":89.39916674804688},{"word":"today?","start":89.05433911132812,"end":89.39916674804688}],"metadata":{"response_id":7}},{"role":"user","content":"My butthole's itchy. ","words":[{"word":"My ","start":92.05499999999999,"end":92.375},{"word":"butthole's ","start":92.375,"end":92.85499999999999},{"word":"itchy. ","start":92.85499999999999,"end":93.09500399999999}]},{"role":"agent","content":"It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.","words":[{"word":"It ","start":94.735,"end":95.07982763671875},{"word":"sounds ","start":95.07982763671875,"end":95.4246552734375},{"word":"like ","start":95.4246552734375,"end":95.76948266601562},{"word":"your ","start":95.76948266601562,"end":96.11431030273438},{"word":"concern ","start":96.11431030273438,"end":96.45913793945313},{"word":"isn't ","start":96.45913793945313,"end":96.80396557617188},{"word":"related ","start":96.80396557617188,"end":97.14879321289062},{"word":"to ","start":97.14879321289062,"end":97.49362060546875},{"word":"paver ","start":97.49362060546875,"end":97.8384482421875},{"word":"services. ","start":97.8384482421875,"end":98.18327587890624},{"word":"If ","start":99.2745,"end":99.61932763671875},{"word":"you ","start":99.61932763671875,"end":99.9641552734375},{"word":"have ","start":99.9641552734375,"end":100.30898266601562},{"word":"any ","start":100.30898266601562,"end":100.65381030273437},{"word":"questions ","start":100.65381030273437,"end":100.99863793945312},{"word":"about ","start":100.99863793945312,"end":101.34346557617188},{"word":"paver ","start":101.34346557617188,"end":101.68829321289063},{"word":"repair, ","start":101.68829321289063,"end":102.03312060546875},{"word":"cleaning, ","start":102.03312060546875,"end":102.3779482421875},{"word":"or ","start":102.3779482421875,"end":102.72277587890625},{"word":"installation, ","start":102.72277587890625,"end":103.067603515625},{"word":"feel ","start":103.067603515625,"end":103.41243115234376},{"word":"free ","start":103.41243115234376,"end":103.75725854492188},{"word":"to ","start":103.75725854492188,"end":104.10208618164063},{"word":"call ","start":104.10208618164063,"end":104.44691381835938},{"word":"back. ","start":104.44691381835938,"end":104.79174145507812},{"word":"Have ","start":105.567125,"end":105.91195263671875},{"word":"a ","start":105.91195263671875,"end":106.2567802734375},{"word":"great ","start":106.05821411132813,"end":106.40304174804687},{"word":"day.","start":106.05821411132813,"end":106.40304174804687}],"metadata":{"response_id":8}},{"role":"tool_call_invocation","tool_call_id":"13d451e611dcdf77","name":"end_call","arguments":"{\"execution_message\":\"It sounds like your concern isn't related to paver services. If you have any questions about paver repair, cleaning, or installation, feel free to call back. Have a great day.\"}","time_sec":106.427,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/6e3933c6fef9342f997224a43c7ad54b574294712e0a3d34a8c4dc7f12b45e20/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/6e3933c6fef9342f997224a43c7ad54b574294712e0a3d34a8c4dc7f12b45e20/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/6e3933c6fef9342f997224a43c7ad54b574294712e0a3d34a8c4dc7f12b45e20/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":1056,"p90":1209.6000000000001,"p95":1233.3,"p99":1252.26,"min":1,"max":1257,"num":7,"sum":6076,"values":[1,1056,759,717,1108,1178,1257]},"e2e":{"p50":1489.9970703125,"p90":1708.397265625,"p95":1731.19765625,"p99":1749.43796875,"min":1312,"max":1753.998046875,"num":5,"sum":7645.9912109375,"values":[1450,1312,1753.998046875,1489.9970703125,1639.99609375]},"tts":{"p50":196,"p90":309.80000000000007,"p95":368.89999999999986,"p99":416.1799999999999,"min":135,"max":428,"num":7,"sum":1572,"values":[428,135,196,231,190,198,194]},"asr":{"p50":242,"p90":319.8,"p95":324.4,"p99":328.08,"min":167,"max":329,"num":5,"sum":1213,"values":[242,329,306,167,169]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":9.8083369},{"product":"platform_tts","unit_price":0.025,"cost":2.675},{"product":"gpt_4_1","unit_price":0.075,"cost":8.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":107,"total_duration_unit_price":0.1916667,"combined_cost":22.0083369},"call_analysis":{"call_summary":"The caller requested to speak with the owner or manager but did not present a legitimate paver-related concern. The agent clarified the scope of services and ended the call after the caller made inappropriate remarks unrelated to paver services.","in_voicemail":false,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9418227657"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1372,1395,1447,1480,1509,1566,1632,1679],"average":1510,"num_requests":8},"tool_calls":[{"tool_call_id":"13d451e611dcdf77","name":"end_call","type":"end_call","start_time_sec":106.427}],"from_number":"9418227657","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780757109982}

2026-06-07T09:54:34-06:00
{"event":"call_started","call":{"call_id":"call_3f6f45bde32706a616c069a2f61","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780847673672,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780847673672}

2026-06-07T09:54:38-06:00
{"event":"call_analyzed","call":{"call_id":"call_3f6f45bde32706a616c069a2f61","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780847673672,"end_timestamp":1780847676551,"duration_ms":2879,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"sum":233,"values":[233]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"call_analysis":{"call_summary":"The caller disconnected immediately after the agent's greeting, and no conversation took place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780847678705}

2026-06-07T09:54:38-06:00
{"event":"call_ended","call":{"call_id":"call_3f6f45bde32706a616c069a2f61","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780847673672,"end_timestamp":1780847676551,"duration_ms":2879,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"sum":233,"values":[233]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780847676551}

2026-06-07T09:54:44-06:00
{"event":"call_analyzed","call":{"call_id":"call_3f6f45bde32706a616c069a2f61","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780847673672,"end_timestamp":1780847676551,"duration_ms":2879,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"sum":233,"values":[233]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"call_analysis":{"call_summary":"The caller disconnected immediately after the agent's greeting, and no conversation took place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780847678705}

2026-06-07T09:54:49-06:00
{"event":"call_analyzed","call":{"call_id":"call_3f6f45bde32706a616c069a2f61","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQh6QCGAI=","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780847673672,"end_timestamp":1780847676551,"duration_ms":2879,"transcript":"Agent: Thank you for calling Instant Pavers. \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. ","words":[{"word":"Thank ","start":0.236,"end":0.58082763671875},{"word":"you ","start":0.58082763671875,"end":0.9256552734375},{"word":"for ","start":0.9256552734375,"end":1.270482666015625},{"word":"calling ","start":1.270482666015625,"end":1.615310302734375},{"word":"Instant ","start":1.615310302734375,"end":1.960137939453125},{"word":"Pavers. ","start":1.960137939453125,"end":2.304965576171875}],"metadata":{"response_id":0}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/ff138188390e2757120bd3a4b5b829e0d1993ce97442b52f7736931de2b596ab/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":2,"p90":2,"p95":2,"p99":2,"min":2,"max":2,"num":1,"sum":2,"values":[2]},"tts":{"p50":233,"p90":233,"p95":233,"p99":233,"min":233,"max":233,"num":1,"sum":233,"values":[233]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":0.2750001},{"product":"platform_tts","unit_price":0.025,"cost":0.075},{"product":"gpt_4_1","unit_price":0.075,"cost":0.225},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":3,"total_duration_unit_price":0.1916667,"combined_cost":2.0750001},"call_analysis":{"call_summary":"The caller disconnected immediately after the agent's greeting, and no conversation took place.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780847678705}

2026-06-08T14:40:43-06:00
{"event":"call_started","call":{"call_id":"call_7a1f15a09b7d428ffe9af9b1d09","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ0O4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ0O4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1780951241726,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412288925","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780951241726}

2026-06-08T14:41:10-06:00
{"event":"call_ended","call":{"call_id":"call_7a1f15a09b7d428ffe9af9b1d09","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ0O4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ0O4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780951241726,"end_timestamp":1780951268925,"duration_ms":27199,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Need some paperwork done. \nAgent: Just to clarify, Instant Pavers specializes in paver repair, cleaning, sealing, and installation for outdoor spaces like driveways, patios, and pool decks. Are you looking for help with a paver project, or is this about something else? Let me \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.288,"end":0.63282763671875},{"word":"you ","start":0.63282763671875,"end":0.9776552734375},{"word":"for ","start":0.9776552734375,"end":1.322482666015625},{"word":"calling ","start":1.322482666015625,"end":1.667310302734375},{"word":"Instant ","start":1.667310302734375,"end":2.012137939453125},{"word":"Pavers. ","start":1.96329736328125,"end":2.308125},{"word":"This ","start":2.308125,"end":2.65295263671875},{"word":"is ","start":2.65295263671875,"end":2.9977802734375},{"word":"Mac ","start":2.9977802734375,"end":3.342607666015625},{"word":"the ","start":3.342607666015625,"end":3.687435302734375},{"word":"Digital ","start":3.687435302734375,"end":4.032262939453125},{"word":"Assistant. ","start":4.032262939453125,"end":4.377090576171875},{"word":"How ","start":5.175791748046875,"end":5.520619140625},{"word":"may ","start":5.520619140625,"end":5.86544677734375},{"word":"I ","start":5.86544677734375,"end":6.2102744140625},{"word":"help ","start":6.2102744140625,"end":6.55510205078125},{"word":"you?","start":6.55510205078125,"end":6.8999296875}],"metadata":{"response_id":0}},{"role":"user","content":"Need some paperwork done. ","words":[{"word":"Need ","start":9.919,"end":10.318999},{"word":"some ","start":10.318999,"end":10.479000000000001},{"word":"paperwork ","start":10.479000000000001,"end":11.038999500000001},{"word":"done. ","start":11.038999500000001,"end":11.519}]},{"role":"agent","content":"Just to clarify, Instant Pavers specializes in paver repair, cleaning, sealing, and installation for outdoor spaces like driveways, patios, and pool decks. Are you looking for help with a paver project, or is this about something else? Let me ","words":[{"word":"Just ","start":12.972,"end":13.31682763671875},{"word":"to ","start":13.31682763671875,"end":13.6616552734375},{"word":"clarify, ","start":13.6616552734375,"end":14.006482666015625},{"word":"Instant ","start":14.006482666015625,"end":14.351310302734374},{"word":"Pavers ","start":14.351310302734374,"end":14.696137939453125},{"word":"specializes ","start":14.696137939453125,"end":15.040965576171875},{"word":"in ","start":15.040965576171875,"end":15.385793212890626},{"word":"paver ","start":15.385793212890626,"end":15.73062060546875},{"word":"repair, ","start":15.73062060546875,"end":16.0754482421875},{"word":"cleaning, ","start":16.0754482421875,"end":16.42027587890625},{"word":"sealing, ","start":16.42027587890625,"end":16.765103515625},{"word":"and ","start":16.765103515625,"end":17.10993115234375},{"word":"installation ","start":17.10993115234375,"end":17.454758544921877},{"word":"for ","start":17.454758544921877,"end":17.799586181640624},{"word":"outdoor ","start":17.799586181640624,"end":18.144413818359375},{"word":"spaces ","start":18.144413818359375,"end":18.489241455078126},{"word":"like ","start":18.489241455078126,"end":18.83406884765625},{"word":"driveways, ","start":18.83406884765625,"end":19.178896484375},{"word":"patios, ","start":19.178896484375,"end":19.52372412109375},{"word":"and ","start":19.52372412109375,"end":19.8685517578125},{"word":"pool ","start":19.8685517578125,"end":20.21337939453125},{"word":"decks. ","start":20.21337939453125,"end":20.558206787109373},{"word":"Are ","start":21.667875,"end":22.01270263671875},{"word":"you ","start":22.01270263671875,"end":22.3575302734375},{"word":"looking ","start":22.3575302734375,"end":22.702357666015626},{"word":"for ","start":22.702357666015626,"end":23.047185302734373},{"word":"help ","start":23.047185302734373,"end":23.392012939453124},{"word":"with ","start":23.392012939453124,"end":23.736840576171875},{"word":"a ","start":23.736840576171875,"end":24.081668212890627},{"word":"paver ","start":24.081668212890627,"end":24.42649560546875},{"word":"project, ","start":24.42649560546875,"end":24.7713232421875},{"word":"or ","start":24.7713232421875,"end":25.11615087890625},{"word":"is ","start":25.11615087890625,"end":25.460978515625},{"word":"this ","start":25.460978515625,"end":25.80580615234375},{"word":"about ","start":25.80580615234375,"end":26.150633544921874},{"word":"something ","start":26.083130859375,"end":26.427958251953125},{"word":"else? ","start":26.083130859375,"end":26.427958251953125},{"word":"Let ","start":26.427958251953125,"end":26.772785888671876},{"word":"me ","start":26.772785888671876,"end":27.117613525390624}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.288,"end":0.63282763671875},{"word":"you ","start":0.63282763671875,"end":0.9776552734375},{"word":"for ","start":0.9776552734375,"end":1.322482666015625},{"word":"calling ","start":1.322482666015625,"end":1.667310302734375},{"word":"Instant ","start":1.667310302734375,"end":2.012137939453125},{"word":"Pavers. ","start":1.96329736328125,"end":2.308125},{"word":"This ","start":2.308125,"end":2.65295263671875},{"word":"is ","start":2.65295263671875,"end":2.9977802734375},{"word":"Mac ","start":2.9977802734375,"end":3.342607666015625},{"word":"the ","start":3.342607666015625,"end":3.687435302734375},{"word":"Digital ","start":3.687435302734375,"end":4.032262939453125},{"word":"Assistant. ","start":4.032262939453125,"end":4.377090576171875},{"word":"How ","start":5.175791748046875,"end":5.520619140625},{"word":"may ","start":5.520619140625,"end":5.86544677734375},{"word":"I ","start":5.86544677734375,"end":6.2102744140625},{"word":"help ","start":6.2102744140625,"end":6.55510205078125},{"word":"you?","start":6.55510205078125,"end":6.8999296875}],"metadata":{"response_id":0}},{"role":"user","content":"Need some paperwork done. ","words":[{"word":"Need ","start":9.919,"end":10.318999},{"word":"some ","start":10.318999,"end":10.479000000000001},{"word":"paperwork ","start":10.479000000000001,"end":11.038999500000001},{"word":"done. ","start":11.038999500000001,"end":11.519}]},{"role":"agent","content":"Just to clarify, Instant Pavers specializes in paver repair, cleaning, sealing, and installation for outdoor spaces like driveways, patios, and pool decks. Are you looking for help with a paver project, or is this about something else? Let me ","words":[{"word":"Just ","start":12.972,"end":13.31682763671875},{"word":"to ","start":13.31682763671875,"end":13.6616552734375},{"word":"clarify, ","start":13.6616552734375,"end":14.006482666015625},{"word":"Instant ","start":14.006482666015625,"end":14.351310302734374},{"word":"Pavers ","start":14.351310302734374,"end":14.696137939453125},{"word":"specializes ","start":14.696137939453125,"end":15.040965576171875},{"word":"in ","start":15.040965576171875,"end":15.385793212890626},{"word":"paver ","start":15.385793212890626,"end":15.73062060546875},{"word":"repair, ","start":15.73062060546875,"end":16.0754482421875},{"word":"cleaning, ","start":16.0754482421875,"end":16.42027587890625},{"word":"sealing, ","start":16.42027587890625,"end":16.765103515625},{"word":"and ","start":16.765103515625,"end":17.10993115234375},{"word":"installation ","start":17.10993115234375,"end":17.454758544921877},{"word":"for ","start":17.454758544921877,"end":17.799586181640624},{"word":"outdoor ","start":17.799586181640624,"end":18.144413818359375},{"word":"spaces ","start":18.144413818359375,"end":18.489241455078126},{"word":"like ","start":18.489241455078126,"end":18.83406884765625},{"word":"driveways, ","start":18.83406884765625,"end":19.178896484375},{"word":"patios, ","start":19.178896484375,"end":19.52372412109375},{"word":"and ","start":19.52372412109375,"end":19.8685517578125},{"word":"pool ","start":19.8685517578125,"end":20.21337939453125},{"word":"decks. ","start":20.21337939453125,"end":20.558206787109373},{"word":"Are ","start":21.667875,"end":22.01270263671875},{"word":"you ","start":22.01270263671875,"end":22.3575302734375},{"word":"looking ","start":22.3575302734375,"end":22.702357666015626},{"word":"for ","start":22.702357666015626,"end":23.047185302734373},{"word":"help ","start":23.047185302734373,"end":23.392012939453124},{"word":"with ","start":23.392012939453124,"end":23.736840576171875},{"word":"a ","start":23.736840576171875,"end":24.081668212890627},{"word":"paver ","start":24.081668212890627,"end":24.42649560546875},{"word":"project, ","start":24.42649560546875,"end":24.7713232421875},{"word":"or ","start":24.7713232421875,"end":25.11615087890625},{"word":"is ","start":25.11615087890625,"end":25.460978515625},{"word":"this ","start":25.460978515625,"end":25.80580615234375},{"word":"about ","start":25.80580615234375,"end":26.150633544921874},{"word":"something ","start":26.083130859375,"end":26.427958251953125},{"word":"else? ","start":26.083130859375,"end":26.427958251953125},{"word":"Let ","start":26.427958251953125,"end":26.772785888671876},{"word":"me ","start":26.772785888671876,"end":27.117613525390624}],"metadata":{"response_id":2}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b073fae26295e9bce705a6005aa5ca4081467f46271b467f056f3935039185bd/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b073fae26295e9bce705a6005aa5ca4081467f46271b467f056f3935039185bd/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b073fae26295e9bce705a6005aa5ca4081467f46271b467f056f3935039185bd/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":451.5,"p90":811.8999999999999,"p95":856.9499999999999,"p99":892.99,"min":1,"max":902,"num":2,"sum":903,"values":[1,902]},"e2e":{"p50":1453,"p90":1453,"p95":1453,"p99":1453,"min":1453,"max":1453,"num":1,"sum":1453,"values":[1453]},"tts":{"p50":216,"p90":272,"p95":279,"p99":284.6,"min":146,"max":286,"num":2,"sum":432,"values":[286,146]},"asr":{"p50":389,"p90":389,"p95":389,"p99":389,"min":389,"max":389,"num":1,"sum":389,"values":[389]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.5666676},{"product":"platform_tts","unit_price":0.025,"cost":0.7},{"product":"gpt_4_1","unit_price":0.075,"cost":2.1},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":28,"total_duration_unit_price":0.1916667,"combined_cost":6.8666676},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1370,1393],"average":1381.5,"num_requests":2},"tool_calls":[],"from_number":"9412288925","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780951268925}

2026-06-08T14:41:10-06:00
{"event":"call_analyzed","call":{"call_id":"call_7a1f15a09b7d428ffe9af9b1d09","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ0O4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ0O4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1780951241726,"end_timestamp":1780951268925,"duration_ms":27199,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Need some paperwork done. \nAgent: Just to clarify, Instant Pavers specializes in paver repair, cleaning, sealing, and installation for outdoor spaces like driveways, patios, and pool decks. Are you looking for help with a paver project, or is this about something else? Let me \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.288,"end":0.63282763671875},{"word":"you ","start":0.63282763671875,"end":0.9776552734375},{"word":"for ","start":0.9776552734375,"end":1.322482666015625},{"word":"calling ","start":1.322482666015625,"end":1.667310302734375},{"word":"Instant ","start":1.667310302734375,"end":2.012137939453125},{"word":"Pavers. ","start":1.96329736328125,"end":2.308125},{"word":"This ","start":2.308125,"end":2.65295263671875},{"word":"is ","start":2.65295263671875,"end":2.9977802734375},{"word":"Mac ","start":2.9977802734375,"end":3.342607666015625},{"word":"the ","start":3.342607666015625,"end":3.687435302734375},{"word":"Digital ","start":3.687435302734375,"end":4.032262939453125},{"word":"Assistant. ","start":4.032262939453125,"end":4.377090576171875},{"word":"How ","start":5.175791748046875,"end":5.520619140625},{"word":"may ","start":5.520619140625,"end":5.86544677734375},{"word":"I ","start":5.86544677734375,"end":6.2102744140625},{"word":"help ","start":6.2102744140625,"end":6.55510205078125},{"word":"you?","start":6.55510205078125,"end":6.8999296875}],"metadata":{"response_id":0}},{"role":"user","content":"Need some paperwork done. ","words":[{"word":"Need ","start":9.919,"end":10.318999},{"word":"some ","start":10.318999,"end":10.479000000000001},{"word":"paperwork ","start":10.479000000000001,"end":11.038999500000001},{"word":"done. ","start":11.038999500000001,"end":11.519}]},{"role":"agent","content":"Just to clarify, Instant Pavers specializes in paver repair, cleaning, sealing, and installation for outdoor spaces like driveways, patios, and pool decks. Are you looking for help with a paver project, or is this about something else? Let me ","words":[{"word":"Just ","start":12.972,"end":13.31682763671875},{"word":"to ","start":13.31682763671875,"end":13.6616552734375},{"word":"clarify, ","start":13.6616552734375,"end":14.006482666015625},{"word":"Instant ","start":14.006482666015625,"end":14.351310302734374},{"word":"Pavers ","start":14.351310302734374,"end":14.696137939453125},{"word":"specializes ","start":14.696137939453125,"end":15.040965576171875},{"word":"in ","start":15.040965576171875,"end":15.385793212890626},{"word":"paver ","start":15.385793212890626,"end":15.73062060546875},{"word":"repair, ","start":15.73062060546875,"end":16.0754482421875},{"word":"cleaning, ","start":16.0754482421875,"end":16.42027587890625},{"word":"sealing, ","start":16.42027587890625,"end":16.765103515625},{"word":"and ","start":16.765103515625,"end":17.10993115234375},{"word":"installation ","start":17.10993115234375,"end":17.454758544921877},{"word":"for ","start":17.454758544921877,"end":17.799586181640624},{"word":"outdoor ","start":17.799586181640624,"end":18.144413818359375},{"word":"spaces ","start":18.144413818359375,"end":18.489241455078126},{"word":"like ","start":18.489241455078126,"end":18.83406884765625},{"word":"driveways, ","start":18.83406884765625,"end":19.178896484375},{"word":"patios, ","start":19.178896484375,"end":19.52372412109375},{"word":"and ","start":19.52372412109375,"end":19.8685517578125},{"word":"pool ","start":19.8685517578125,"end":20.21337939453125},{"word":"decks. ","start":20.21337939453125,"end":20.558206787109373},{"word":"Are ","start":21.667875,"end":22.01270263671875},{"word":"you ","start":22.01270263671875,"end":22.3575302734375},{"word":"looking ","start":22.3575302734375,"end":22.702357666015626},{"word":"for ","start":22.702357666015626,"end":23.047185302734373},{"word":"help ","start":23.047185302734373,"end":23.392012939453124},{"word":"with ","start":23.392012939453124,"end":23.736840576171875},{"word":"a ","start":23.736840576171875,"end":24.081668212890627},{"word":"paver ","start":24.081668212890627,"end":24.42649560546875},{"word":"project, ","start":24.42649560546875,"end":24.7713232421875},{"word":"or ","start":24.7713232421875,"end":25.11615087890625},{"word":"is ","start":25.11615087890625,"end":25.460978515625},{"word":"this ","start":25.460978515625,"end":25.80580615234375},{"word":"about ","start":25.80580615234375,"end":26.150633544921874},{"word":"something ","start":26.083130859375,"end":26.427958251953125},{"word":"else? ","start":26.083130859375,"end":26.427958251953125},{"word":"Let ","start":26.427958251953125,"end":26.772785888671876},{"word":"me ","start":26.772785888671876,"end":27.117613525390624}],"metadata":{"response_id":2}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.288,"end":0.63282763671875},{"word":"you ","start":0.63282763671875,"end":0.9776552734375},{"word":"for ","start":0.9776552734375,"end":1.322482666015625},{"word":"calling ","start":1.322482666015625,"end":1.667310302734375},{"word":"Instant ","start":1.667310302734375,"end":2.012137939453125},{"word":"Pavers. ","start":1.96329736328125,"end":2.308125},{"word":"This ","start":2.308125,"end":2.65295263671875},{"word":"is ","start":2.65295263671875,"end":2.9977802734375},{"word":"Mac ","start":2.9977802734375,"end":3.342607666015625},{"word":"the ","start":3.342607666015625,"end":3.687435302734375},{"word":"Digital ","start":3.687435302734375,"end":4.032262939453125},{"word":"Assistant. ","start":4.032262939453125,"end":4.377090576171875},{"word":"How ","start":5.175791748046875,"end":5.520619140625},{"word":"may ","start":5.520619140625,"end":5.86544677734375},{"word":"I ","start":5.86544677734375,"end":6.2102744140625},{"word":"help ","start":6.2102744140625,"end":6.55510205078125},{"word":"you?","start":6.55510205078125,"end":6.8999296875}],"metadata":{"response_id":0}},{"role":"user","content":"Need some paperwork done. ","words":[{"word":"Need ","start":9.919,"end":10.318999},{"word":"some ","start":10.318999,"end":10.479000000000001},{"word":"paperwork ","start":10.479000000000001,"end":11.038999500000001},{"word":"done. ","start":11.038999500000001,"end":11.519}]},{"role":"agent","content":"Just to clarify, Instant Pavers specializes in paver repair, cleaning, sealing, and installation for outdoor spaces like driveways, patios, and pool decks. Are you looking for help with a paver project, or is this about something else? Let me ","words":[{"word":"Just ","start":12.972,"end":13.31682763671875},{"word":"to ","start":13.31682763671875,"end":13.6616552734375},{"word":"clarify, ","start":13.6616552734375,"end":14.006482666015625},{"word":"Instant ","start":14.006482666015625,"end":14.351310302734374},{"word":"Pavers ","start":14.351310302734374,"end":14.696137939453125},{"word":"specializes ","start":14.696137939453125,"end":15.040965576171875},{"word":"in ","start":15.040965576171875,"end":15.385793212890626},{"word":"paver ","start":15.385793212890626,"end":15.73062060546875},{"word":"repair, ","start":15.73062060546875,"end":16.0754482421875},{"word":"cleaning, ","start":16.0754482421875,"end":16.42027587890625},{"word":"sealing, ","start":16.42027587890625,"end":16.765103515625},{"word":"and ","start":16.765103515625,"end":17.10993115234375},{"word":"installation ","start":17.10993115234375,"end":17.454758544921877},{"word":"for ","start":17.454758544921877,"end":17.799586181640624},{"word":"outdoor ","start":17.799586181640624,"end":18.144413818359375},{"word":"spaces ","start":18.144413818359375,"end":18.489241455078126},{"word":"like ","start":18.489241455078126,"end":18.83406884765625},{"word":"driveways, ","start":18.83406884765625,"end":19.178896484375},{"word":"patios, ","start":19.178896484375,"end":19.52372412109375},{"word":"and ","start":19.52372412109375,"end":19.8685517578125},{"word":"pool ","start":19.8685517578125,"end":20.21337939453125},{"word":"decks. ","start":20.21337939453125,"end":20.558206787109373},{"word":"Are ","start":21.667875,"end":22.01270263671875},{"word":"you ","start":22.01270263671875,"end":22.3575302734375},{"word":"looking ","start":22.3575302734375,"end":22.702357666015626},{"word":"for ","start":22.702357666015626,"end":23.047185302734373},{"word":"help ","start":23.047185302734373,"end":23.392012939453124},{"word":"with ","start":23.392012939453124,"end":23.736840576171875},{"word":"a ","start":23.736840576171875,"end":24.081668212890627},{"word":"paver ","start":24.081668212890627,"end":24.42649560546875},{"word":"project, ","start":24.42649560546875,"end":24.7713232421875},{"word":"or ","start":24.7713232421875,"end":25.11615087890625},{"word":"is ","start":25.11615087890625,"end":25.460978515625},{"word":"this ","start":25.460978515625,"end":25.80580615234375},{"word":"about ","start":25.80580615234375,"end":26.150633544921874},{"word":"something ","start":26.083130859375,"end":26.427958251953125},{"word":"else? ","start":26.083130859375,"end":26.427958251953125},{"word":"Let ","start":26.427958251953125,"end":26.772785888671876},{"word":"me ","start":26.772785888671876,"end":27.117613525390624}],"metadata":{"response_id":2}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/b073fae26295e9bce705a6005aa5ca4081467f46271b467f056f3935039185bd/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/b073fae26295e9bce705a6005aa5ca4081467f46271b467f056f3935039185bd/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/b073fae26295e9bce705a6005aa5ca4081467f46271b467f056f3935039185bd/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":451.5,"p90":811.8999999999999,"p95":856.9499999999999,"p99":892.99,"min":1,"max":902,"num":2,"sum":903,"values":[1,902]},"e2e":{"p50":1453,"p90":1453,"p95":1453,"p99":1453,"min":1453,"max":1453,"num":1,"sum":1453,"values":[1453]},"tts":{"p50":216,"p90":272,"p95":279,"p99":284.6,"min":146,"max":286,"num":2,"sum":432,"values":[286,146]},"asr":{"p50":389,"p90":389,"p95":389,"p99":389,"min":389,"max":389,"num":1,"sum":389,"values":[389]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.5666676},{"product":"platform_tts","unit_price":0.025,"cost":0.7},{"product":"gpt_4_1","unit_price":0.075,"cost":2.1},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":28,"total_duration_unit_price":0.1916667,"combined_cost":6.8666676},"call_analysis":{"call_summary":"The caller requested 'some paperwork done,' but the agent clarified that Instant Pavers specializes in paver services. The call ended before further details could be gathered.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412288925"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1370,1393],"average":1381.5,"num_requests":2},"tool_calls":[],"from_number":"9412288925","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1780951270772}

2026-06-09T14:50:53-06:00
{"event":"call_started","call":{"call_id":"call_67ce53dbab605ac8dce8884b377","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1781038252992,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9419460682","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781038252992}

2026-06-09T14:51:33-06:00
{"event":"call_analyzed","call":{"call_id":"call_67ce53dbab605ac8dce8884b377","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781038252992,"end_timestamp":1781038291463,"duration_ms":38471,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":270,"p90":484.4,"p95":511.2,"p99":532.64,"min":2,"max":538,"num":2,"sum":540,"values":[2,538]},"tts":{"p50":152,"p90":156.8,"p95":157.4,"p99":157.88,"min":146,"max":158,"num":2,"sum":304,"values":[158,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.5750013},{"product":"platform_tts","unit_price":0.025,"cost":0.975},{"product":"gpt_4_1","unit_price":0.075,"cost":2.925},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":39,"total_duration_unit_price":0.1916667,"combined_cost":8.9750013},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a short period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460682"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460682","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781038293601}

2026-06-09T14:51:33-06:00
{"event":"call_ended","call":{"call_id":"call_67ce53dbab605ac8dce8884b377","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781038252992,"end_timestamp":1781038291463,"duration_ms":38471,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":270,"p90":484.4,"p95":511.2,"p99":532.64,"min":2,"max":538,"num":2,"sum":540,"values":[2,538]},"tts":{"p50":152,"p90":156.8,"p95":157.4,"p99":157.88,"min":146,"max":158,"num":2,"sum":304,"values":[158,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.5750013},{"product":"platform_tts","unit_price":0.025,"cost":0.975},{"product":"gpt_4_1","unit_price":0.075,"cost":2.925},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":39,"total_duration_unit_price":0.1916667,"combined_cost":8.9750013},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460682","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781038291463}

2026-06-09T14:51:38-06:00
{"event":"call_analyzed","call":{"call_id":"call_67ce53dbab605ac8dce8884b377","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781038252992,"end_timestamp":1781038291463,"duration_ms":38471,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":270,"p90":484.4,"p95":511.2,"p99":532.64,"min":2,"max":538,"num":2,"sum":540,"values":[2,538]},"tts":{"p50":152,"p90":156.8,"p95":157.4,"p99":157.88,"min":146,"max":158,"num":2,"sum":304,"values":[158,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.5750013},{"product":"platform_tts","unit_price":0.025,"cost":0.975},{"product":"gpt_4_1","unit_price":0.075,"cost":2.925},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":39,"total_duration_unit_price":0.1916667,"combined_cost":8.9750013},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a short period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460682"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460682","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781038293601}

2026-06-09T14:51:44-06:00
{"event":"call_analyzed","call":{"call_id":"call_67ce53dbab605ac8dce8884b377","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQtp4CGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781038252992,"end_timestamp":1781038291463,"duration_ms":38471,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.161,"end":0.50582763671875},{"word":"you ","start":0.50582763671875,"end":0.8506552734375},{"word":"for ","start":0.8506552734375,"end":1.195482666015625},{"word":"calling ","start":1.195482666015625,"end":1.540310302734375},{"word":"Instant ","start":1.540310302734375,"end":1.885137939453125},{"word":"Pavers. ","start":1.76667236328125,"end":2.1115},{"word":"This ","start":2.1115,"end":2.45632763671875},{"word":"is ","start":2.45632763671875,"end":2.8011552734375},{"word":"Mac ","start":2.8011552734375,"end":3.145982666015625},{"word":"the ","start":3.145982666015625,"end":3.490810302734375},{"word":"Digital ","start":3.490810302734375,"end":3.835637939453125},{"word":"Assistant. ","start":3.835637939453125,"end":4.180465576171875},{"word":"How ","start":4.9095,"end":5.25432763671875},{"word":"may ","start":5.25432763671875,"end":5.5991552734375},{"word":"I ","start":5.5991552734375,"end":5.943982666015625},{"word":"help ","start":5.943982666015625,"end":6.288810302734375},{"word":"you?","start":6.288810302734375,"end":6.633637939453125}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":17.653,"end":17.99782763671875},{"word":"you ","start":17.99782763671875,"end":18.3426552734375},{"word":"still ","start":18.3426552734375,"end":18.687482666015626},{"word":"there? ","start":18.353089111328124,"end":18.697916748046875},{"word":"How ","start":18.697916748046875,"end":19.042744140625},{"word":"can ","start":19.042744140625,"end":19.38757177734375},{"word":"I ","start":19.38757177734375,"end":19.7323994140625},{"word":"help ","start":19.7323994140625,"end":20.07722705078125},{"word":"you ","start":20.07722705078125,"end":20.4220546875},{"word":"with ","start":20.4220546875,"end":20.766882080078126},{"word":"your ","start":20.766882080078126,"end":21.111709716796874},{"word":"paver ","start":20.81442236328125,"end":21.15925},{"word":"project ","start":20.81442236328125,"end":21.15925},{"word":"today?","start":20.81442236328125,"end":21.15925}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/4d2aef8e7bf4b8eaef262c95a2108e12847d65a5e9d26f1eb4e81d92380c1bbc/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":270,"p90":484.4,"p95":511.2,"p99":532.64,"min":2,"max":538,"num":2,"sum":540,"values":[2,538]},"tts":{"p50":152,"p90":156.8,"p95":157.4,"p99":157.88,"min":146,"max":158,"num":2,"sum":304,"values":[158,146]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":3.5750013},{"product":"platform_tts","unit_price":0.025,"cost":0.975},{"product":"gpt_4_1","unit_price":0.075,"cost":2.925},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":39,"total_duration_unit_price":0.1916667,"combined_cost":8.9750013},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a short period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460682"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460682","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781038293601}

2026-06-10T15:53:25-06:00
{"event":"call_started","call":{"call_id":"call_26d4eda67088c59521ce6c96fc8","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1781128404744,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412470011","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781128404744}

2026-06-10T15:53:47-06:00
{"event":"call_analyzed","call":{"call_id":"call_26d4eda67088c59521ce6c96fc8","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781128404744,"end_timestamp":1781128425502,"duration_ms":20758,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? Let me know how I can help with your paver project today.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":284.5,"p90":509.69999999999993,"p95":537.85,"p99":560.37,"min":3,"max":566,"num":2,"sum":569,"values":[3,566]},"tts":{"p50":144,"p90":148,"p95":148.5,"p99":148.9,"min":139,"max":149,"num":2,"sum":288,"values":[139,149]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.9250007},{"product":"platform_tts","unit_price":0.025,"cost":0.525},{"product":"gpt_4_1","unit_price":0.075,"cost":1.575},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":21,"total_duration_unit_price":0.1916667,"combined_cost":5.5250007},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a brief period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412470011"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9412470011","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781128427527}

2026-06-10T15:53:47-06:00
{"event":"call_ended","call":{"call_id":"call_26d4eda67088c59521ce6c96fc8","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781128404744,"end_timestamp":1781128425502,"duration_ms":20758,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? Let me know how I can help with your paver project today.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":284.5,"p90":509.69999999999993,"p95":537.85,"p99":560.37,"min":3,"max":566,"num":2,"sum":569,"values":[3,566]},"tts":{"p50":144,"p90":148,"p95":148.5,"p99":148.9,"min":139,"max":149,"num":2,"sum":288,"values":[139,149]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.9250007},{"product":"platform_tts","unit_price":0.025,"cost":0.525},{"product":"gpt_4_1","unit_price":0.075,"cost":1.575},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":21,"total_duration_unit_price":0.1916667,"combined_cost":5.5250007},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9412470011","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781128425502}

2026-06-10T15:53:52-06:00
{"event":"call_analyzed","call":{"call_id":"call_26d4eda67088c59521ce6c96fc8","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781128404744,"end_timestamp":1781128425502,"duration_ms":20758,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? Let me know how I can help with your paver project today.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":284.5,"p90":509.69999999999993,"p95":537.85,"p99":560.37,"min":3,"max":566,"num":2,"sum":569,"values":[3,566]},"tts":{"p50":144,"p90":148,"p95":148.5,"p99":148.9,"min":139,"max":149,"num":2,"sum":288,"values":[139,149]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.9250007},{"product":"platform_tts","unit_price":0.025,"cost":0.525},{"product":"gpt_4_1","unit_price":0.075,"cost":1.575},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":21,"total_duration_unit_price":0.1916667,"combined_cost":5.5250007},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a brief period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412470011"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9412470011","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781128427527}

2026-06-10T15:53:58-06:00
{"event":"call_analyzed","call":{"call_id":"call_26d4eda67088c59521ce6c96fc8","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQlPsCGAI=","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781128404744,"end_timestamp":1781128425502,"duration_ms":20758,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? Let me know how I can help with your paver project today.\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.144,"end":0.48882763671875},{"word":"you ","start":0.48882763671875,"end":0.8336552734375},{"word":"for ","start":0.8336552734375,"end":1.178482666015625},{"word":"calling ","start":1.178482666015625,"end":1.523310302734375},{"word":"Instant ","start":1.505839111328125,"end":1.850666748046875},{"word":"Pavers. ","start":1.505839111328125,"end":1.850666748046875},{"word":"This ","start":1.850666748046875,"end":2.195494140625},{"word":"is ","start":2.195494140625,"end":2.54032177734375},{"word":"Mac ","start":2.54032177734375,"end":2.8851494140625},{"word":"the ","start":2.8851494140625,"end":3.22997705078125},{"word":"Digital ","start":3.22997705078125,"end":3.5748046875},{"word":"Assistant. ","start":3.5748046875,"end":3.919632080078125},{"word":"How ","start":4.49775,"end":4.84257763671875},{"word":"may ","start":4.84257763671875,"end":5.1874052734375},{"word":"I ","start":5.1874052734375,"end":5.532232666015625},{"word":"help ","start":5.532232666015625,"end":5.877060302734375},{"word":"you?","start":5.755089111328125,"end":6.099916748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? Let me know how I can help with your paver project today.","words":[{"word":"Are ","start":17.045,"end":17.38982763671875},{"word":"you ","start":17.38982763671875,"end":17.7346552734375},{"word":"still ","start":17.7346552734375,"end":18.079482666015625},{"word":"there? ","start":17.826339111328124,"end":18.171166748046875},{"word":"Let ","start":18.171166748046875,"end":18.515994140625},{"word":"me ","start":18.515994140625,"end":18.86082177734375},{"word":"know ","start":18.86082177734375,"end":19.2056494140625},{"word":"how ","start":19.2056494140625,"end":19.55047705078125},{"word":"I ","start":19.55047705078125,"end":19.8953046875},{"word":"can ","start":19.8953046875,"end":20.240132080078126},{"word":"help ","start":20.240132080078126,"end":20.584959716796874},{"word":"with ","start":20.28767236328125,"end":20.6325},{"word":"your ","start":20.28767236328125,"end":20.6325},{"word":"paver ","start":20.28767236328125,"end":20.6325},{"word":"project ","start":20.28767236328125,"end":20.6325},{"word":"today.","start":20.28767236328125,"end":20.6325}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c0fc22f2b9fcc0f1314be3d099ab92750af9c754e4e8fccf0c0ff67704e8d782/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":284.5,"p90":509.69999999999993,"p95":537.85,"p99":560.37,"min":3,"max":566,"num":2,"sum":569,"values":[3,566]},"tts":{"p50":144,"p90":148,"p95":148.5,"p99":148.9,"min":139,"max":149,"num":2,"sum":288,"values":[139,149]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":1.9250007},{"product":"platform_tts","unit_price":0.025,"cost":0.525},{"product":"gpt_4_1","unit_price":0.075,"cost":1.575},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":21,"total_duration_unit_price":0.1916667,"combined_cost":5.5250007},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a brief period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412470011"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9412470011","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781128427527}

2026-06-11T17:15:17-06:00
{"event":"call_started","call":{"call_id":"call_5de4b58caf5c5f835954698023d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1781219717204,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781219717204}

2026-06-11T17:17:09-06:00
{"event":"call_ended","call":{"call_id":"call_5de4b58caf5c5f835954698023d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781219717204,"end_timestamp":1781219826392,"duration_ms":109188,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I wanna get repaired. \nAgent: All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another \nUser: Driveway. \nAgent: Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?\nUser: Brakes. \nAgent: Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details \nUser: Yes. \nAgent: you can share will help us understand the repair needed.\nUser: Yes. \nUser: (inaudible speech)\nAgent: Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to \nUser: Online quote. \nAgent: Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure \nUser: This \nAgent: link to upload \nUser: number will that give me the address, please? \nAgent: No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.\nUser: I'll give you that later. \nAgent: That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?\nUser: This number. \nAgent: Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include \nUser: At the \nAgent: a tape \nUser: pool. \nAgent: No \nUser: Thank you. \nUser: Send me the text. \nAgent: Thank you for your time. You'll \nUser: I \nAgent: receive \nUser: thought you were good. \nAgent: Thanks for \nUser: I just \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":666,"p90":1347.8,"p95":1370.8,"p99":1393.36,"min":1,"max":1399,"num":13,"sum":10537,"values":[1,1331,1399,977,546,607,643,666,593,643,705,1352,1074]},"e2e":{"p50":1545,"p90":2001.89560546875,"p95":2054.697314453125,"p99":2101.339462890625,"min":424,"max":2113,"num":12,"sum":17733.0009765625,"values":[2113,1956,1241.0009765625,1617.001953125,424,1139.998046875,1481,1239,1258.0048828125,1609,1648,2006.9951171875]},"tts":{"p50":192,"p90":229.4,"p95":230.8,"p99":231.76,"min":144,"max":232,"num":13,"sum":2397,"values":[144,195,147,156,232,194,156,223,230,192,227,156,145]},"asr":{"p50":246.5,"p90":537.4000000000001,"p95":558.3,"p99":564.46,"min":76,"max":566,"num":12,"sum":3479,"values":[552,394,76,237,229,305,566,151,406,256,115,192]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.083337},{"product":"platform_tts","unit_price":0.025,"cost":2.75},{"product":"gpt_4_1","unit_price":0.075,"cost":8.25},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":110,"total_duration_unit_price":0.1916667,"combined_cost":22.583337},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1393,1418,1445,1492,1547,1552,1596,1594,1643,1687,1734,1776,1734,1800,1824],"average":1615.6666666666667,"num_requests":15},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781219826392}

2026-06-11T17:17:09-06:00
{"event":"call_analyzed","call":{"call_id":"call_5de4b58caf5c5f835954698023d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781219717204,"end_timestamp":1781219826392,"duration_ms":109188,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I wanna get repaired. \nAgent: All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another \nUser: Driveway. \nAgent: Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?\nUser: Brakes. \nAgent: Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details \nUser: Yes. \nAgent: you can share will help us understand the repair needed.\nUser: Yes. \nUser: (inaudible speech)\nAgent: Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to \nUser: Online quote. \nAgent: Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure \nUser: This \nAgent: link to upload \nUser: number will that give me the address, please? \nAgent: No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.\nUser: I'll give you that later. \nAgent: That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?\nUser: This number. \nAgent: Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include \nUser: At the \nAgent: a tape \nUser: pool. \nAgent: No \nUser: Thank you. \nUser: Send me the text. \nAgent: Thank you for your time. You'll \nUser: I \nAgent: receive \nUser: thought you were good. \nAgent: Thanks for \nUser: I just \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":666,"p90":1347.8,"p95":1370.8,"p99":1393.36,"min":1,"max":1399,"num":13,"sum":10537,"values":[1,1331,1399,977,546,607,643,666,593,643,705,1352,1074]},"e2e":{"p50":1545,"p90":2001.89560546875,"p95":2054.697314453125,"p99":2101.339462890625,"min":424,"max":2113,"num":12,"sum":17733.0009765625,"values":[2113,1956,1241.0009765625,1617.001953125,424,1139.998046875,1481,1239,1258.0048828125,1609,1648,2006.9951171875]},"tts":{"p50":192,"p90":229.4,"p95":230.8,"p99":231.76,"min":144,"max":232,"num":13,"sum":2397,"values":[144,195,147,156,232,194,156,223,230,192,227,156,145]},"asr":{"p50":246.5,"p90":537.4000000000001,"p95":558.3,"p99":564.46,"min":76,"max":566,"num":12,"sum":3479,"values":[552,394,76,237,229,305,566,151,406,256,115,192]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.083337},{"product":"platform_tts","unit_price":0.025,"cost":2.75},{"product":"gpt_4_1","unit_price":0.075,"cost":8.25},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":110,"total_duration_unit_price":0.1916667,"combined_cost":22.583337},"call_analysis":{"call_summary":"The caller requested a repair for their driveway, specifically mentioning broken or cracked pavers. They preferred to receive an online estimate and confirmed that the current phone number is the best contact. The caller stated they would provide the property address later.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Driveway repair needed due to broken or cracked pavers.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1393,1418,1445,1492,1547,1552,1596,1594,1643,1687,1734,1776,1734,1800,1824],"average":1615.6666666666667,"num_requests":15},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781219829299}

2026-06-11T17:17:14-06:00
{"event":"call_analyzed","call":{"call_id":"call_5de4b58caf5c5f835954698023d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781219717204,"end_timestamp":1781219826392,"duration_ms":109188,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I wanna get repaired. \nAgent: All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another \nUser: Driveway. \nAgent: Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?\nUser: Brakes. \nAgent: Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details \nUser: Yes. \nAgent: you can share will help us understand the repair needed.\nUser: Yes. \nUser: (inaudible speech)\nAgent: Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to \nUser: Online quote. \nAgent: Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure \nUser: This \nAgent: link to upload \nUser: number will that give me the address, please? \nAgent: No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.\nUser: I'll give you that later. \nAgent: That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?\nUser: This number. \nAgent: Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include \nUser: At the \nAgent: a tape \nUser: pool. \nAgent: No \nUser: Thank you. \nUser: Send me the text. \nAgent: Thank you for your time. You'll \nUser: I \nAgent: receive \nUser: thought you were good. \nAgent: Thanks for \nUser: I just \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":666,"p90":1347.8,"p95":1370.8,"p99":1393.36,"min":1,"max":1399,"num":13,"sum":10537,"values":[1,1331,1399,977,546,607,643,666,593,643,705,1352,1074]},"e2e":{"p50":1545,"p90":2001.89560546875,"p95":2054.697314453125,"p99":2101.339462890625,"min":424,"max":2113,"num":12,"sum":17733.0009765625,"values":[2113,1956,1241.0009765625,1617.001953125,424,1139.998046875,1481,1239,1258.0048828125,1609,1648,2006.9951171875]},"tts":{"p50":192,"p90":229.4,"p95":230.8,"p99":231.76,"min":144,"max":232,"num":13,"sum":2397,"values":[144,195,147,156,232,194,156,223,230,192,227,156,145]},"asr":{"p50":246.5,"p90":537.4000000000001,"p95":558.3,"p99":564.46,"min":76,"max":566,"num":12,"sum":3479,"values":[552,394,76,237,229,305,566,151,406,256,115,192]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.083337},{"product":"platform_tts","unit_price":0.025,"cost":2.75},{"product":"gpt_4_1","unit_price":0.075,"cost":8.25},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":110,"total_duration_unit_price":0.1916667,"combined_cost":22.583337},"call_analysis":{"call_summary":"The caller requested a repair for their driveway, specifically mentioning broken or cracked pavers. They preferred to receive an online estimate and confirmed that the current phone number is the best contact. The caller stated they would provide the property address later.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Driveway repair needed due to broken or cracked pavers.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1393,1418,1445,1492,1547,1552,1596,1594,1643,1687,1734,1776,1734,1800,1824],"average":1615.6666666666667,"num_requests":15},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781219829299}

2026-06-11T17:17:20-06:00
{"event":"call_analyzed","call":{"call_id":"call_5de4b58caf5c5f835954698023d","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQ7P4CGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781219717204,"end_timestamp":1781219826392,"duration_ms":109188,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: I wanna get repaired. \nAgent: All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another \nUser: Driveway. \nAgent: Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?\nUser: Brakes. \nAgent: Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details \nUser: Yes. \nAgent: you can share will help us understand the repair needed.\nUser: Yes. \nUser: (inaudible speech)\nAgent: Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to \nUser: Online quote. \nAgent: Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure \nUser: This \nAgent: link to upload \nUser: number will that give me the address, please? \nAgent: No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.\nUser: I'll give you that later. \nAgent: That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?\nUser: This number. \nAgent: Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include \nUser: At the \nAgent: a tape \nUser: pool. \nAgent: No \nUser: Thank you. \nUser: Send me the text. \nAgent: Thank you for your time. You'll \nUser: I \nAgent: receive \nUser: thought you were good. \nAgent: Thanks for \nUser: I just \n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.147,"end":0.49182763671875},{"word":"you ","start":0.49182763671875,"end":0.8366552734375},{"word":"for ","start":0.8366552734375,"end":1.181482666015625},{"word":"calling ","start":1.181482666015625,"end":1.526310302734375},{"word":"Instant ","start":1.526310302734375,"end":1.871137939453125},{"word":"Pavers. ","start":1.787505859375,"end":2.132333251953125},{"word":"This ","start":2.132333251953125,"end":2.477160888671875},{"word":"is ","start":2.477160888671875,"end":2.821988525390625},{"word":"Mac ","start":2.821988525390625,"end":3.166816162109375},{"word":"the ","start":3.166816162109375,"end":3.511643798828125},{"word":"Digital ","start":3.511643798828125,"end":3.85647119140625},{"word":"Assistant. ","start":3.85647119140625,"end":4.201298828125},{"word":"How ","start":4.454333251953125,"end":4.799160888671875},{"word":"may ","start":4.799160888671875,"end":5.143988525390625},{"word":"I ","start":5.143988525390625,"end":5.488816162109375},{"word":"help ","start":5.15442236328125,"end":5.49925},{"word":"you?","start":5.15442236328125,"end":5.49925}],"metadata":{"response_id":0}},{"role":"user","content":"I wanna get repaired. ","words":[{"word":"I ","start":7.433999999999999,"end":7.994},{"word":"wanna ","start":8.793999999999999,"end":8.953999999999999},{"word":"get ","start":8.953999999999999,"end":9.113999999999999},{"word":"repaired. ","start":8.473999,"end":8.633999}]},{"role":"agent","content":"All right, you’re looking for paver repair. Can you tell me a little about what needs to be repaired? For example, is it your driveway, patio, pool deck, or another ","words":[{"word":"All ","start":11.547,"end":11.89182763671875},{"word":"right, ","start":11.89182763671875,"end":12.2366552734375},{"word":"you’re ","start":12.2366552734375,"end":12.581482666015624},{"word":"looking ","start":12.581482666015624,"end":12.926310302734375},{"word":"for ","start":12.926310302734375,"end":13.271137939453125},{"word":"paver ","start":13.271137939453125,"end":13.615965576171876},{"word":"repair. ","start":13.615965576171876,"end":13.960793212890625},{"word":"Can ","start":14.310166748046875,"end":14.654994140625},{"word":"you ","start":14.654994140625,"end":14.99982177734375},{"word":"tell ","start":14.99982177734375,"end":15.3446494140625},{"word":"me ","start":15.3446494140625,"end":15.68947705078125},{"word":"a ","start":15.68947705078125,"end":16.0343046875},{"word":"little ","start":16.0343046875,"end":16.379132080078126},{"word":"about ","start":16.379132080078126,"end":16.723959716796877},{"word":"what ","start":16.723959716796877,"end":17.068787353515624},{"word":"needs ","start":17.068787353515624,"end":17.413614990234375},{"word":"to ","start":17.343839111328126,"end":17.688666748046874},{"word":"be ","start":17.343839111328126,"end":17.688666748046874},{"word":"repaired? ","start":17.343839111328126,"end":17.688666748046874},{"word":"For ","start":17.688666748046874,"end":18.033494140625},{"word":"example, ","start":18.033494140625,"end":18.37832177734375},{"word":"is ","start":18.37832177734375,"end":18.7231494140625},{"word":"it ","start":18.7231494140625,"end":19.06797705078125},{"word":"your ","start":19.06797705078125,"end":19.4128046875},{"word":"driveway, ","start":19.4128046875,"end":19.757632080078125},{"word":"patio, ","start":19.757632080078125,"end":20.102459716796876},{"word":"pool ","start":20.102459716796876,"end":20.447287353515627},{"word":"deck, ","start":20.447287353515627,"end":20.792114990234374},{"word":"or ","start":20.792114990234374,"end":21.136942626953125},{"word":"another ","start":21.136942626953125,"end":21.48177001953125}],"metadata":{"response_id":1}},{"role":"user","content":"Driveway. ","words":[{"word":"Driveway. ","start":21.034000000000002,"end":21.594}]},{"role":"agent","content":"Thanks for letting me know it’s your driveway. Can you describe what kind of issues you’re seeing—like sinking pavers, cracks, loose stones, or anything else?","words":[{"word":"Thanks ","start":23.63,"end":23.97482763671875},{"word":"for ","start":23.97482763671875,"end":24.3196552734375},{"word":"letting ","start":24.3196552734375,"end":24.664482666015626},{"word":"me ","start":24.664482666015626,"end":25.009310302734374},{"word":"know ","start":25.009310302734374,"end":25.354137939453125},{"word":"it’s ","start":25.166005859375,"end":25.510833251953127},{"word":"your ","start":25.166005859375,"end":25.510833251953127},{"word":"driveway.","start":25.166005859375,"end":25.510833251953127},{"word":" Can ","start":25.510833251953127,"end":25.855660888671874},{"word":"you ","start":25.855660888671874,"end":26.200488525390625},{"word":"describe ","start":26.200488525390625,"end":26.545316162109376},{"word":"what ","start":26.545316162109376,"end":26.890143798828124},{"word":"kind ","start":26.890143798828124,"end":27.23497119140625},{"word":"of ","start":27.23497119140625,"end":27.579798828125},{"word":"issues ","start":27.579798828125,"end":27.92462646484375},{"word":"you’re ","start":27.92462646484375,"end":28.2694541015625},{"word":"seeing—like ","start":28.2694541015625,"end":28.614281494140624},{"word":"sinking ","start":28.614281494140624,"end":28.959109130859375},{"word":"pavers, ","start":28.959109130859375,"end":29.303936767578126},{"word":"cracks, ","start":29.303936767578126,"end":29.648764404296877},{"word":"loose ","start":29.648764404296877,"end":29.993592041015624},{"word":"stones, ","start":29.993592041015624,"end":30.33841943359375},{"word":"or ","start":30.33841943359375,"end":30.6832470703125},{"word":"anything ","start":30.55304736328125,"end":30.897875},{"word":"else?","start":30.55304736328125,"end":30.897875}],"metadata":{"response_id":3}},{"role":"user","content":"Brakes. ","words":[{"word":"Brakes. ","start":31.304000000000002,"end":31.863999}]},{"role":"agent","content":"Just to clarify, are you seeing broken or cracked pavers on your driveway, or is there another issue you’d like us to look at? Any details ","words":[{"word":"Just ","start":33.105,"end":33.44982763671875},{"word":"to ","start":33.44982763671875,"end":33.7946552734375},{"word":"clarify, ","start":33.7946552734375,"end":34.139482666015624},{"word":"are ","start":34.139482666015624,"end":34.48431030273437},{"word":"you ","start":34.48431030273437,"end":34.829137939453126},{"word":"seeing ","start":34.829137939453126,"end":35.173965576171874},{"word":"broken ","start":35.173965576171874,"end":35.51879321289063},{"word":"or ","start":35.51879321289063,"end":35.86362060546875},{"word":"cracked ","start":35.86362060546875,"end":36.2084482421875},{"word":"pavers ","start":36.2084482421875,"end":36.55327587890625},{"word":"on ","start":36.55327587890625,"end":36.898103515625},{"word":"your ","start":36.898103515625,"end":37.24293115234375},{"word":"driveway, ","start":37.24293115234375,"end":37.587758544921876},{"word":"or ","start":37.587758544921876,"end":37.93258618164062},{"word":"is ","start":37.93258618164062,"end":38.27741381835938},{"word":"there ","start":38.27741381835938,"end":38.622241455078125},{"word":"another ","start":38.622241455078125,"end":38.96706884765625},{"word":"issue ","start":38.716089111328124,"end":39.06091674804688},{"word":"you’d ","start":38.716089111328124,"end":39.06091674804688},{"word":"like ","start":38.716089111328124,"end":39.06091674804688},{"word":"us ","start":38.716089111328124,"end":39.06091674804688},{"word":"to ","start":38.716089111328124,"end":39.06091674804688},{"word":"look ","start":38.716089111328124,"end":39.06091674804688},{"word":"at? ","start":38.716089111328124,"end":39.06091674804688},{"word":"Any ","start":39.06091674804688,"end":39.405744140625},{"word":"details ","start":39.405744140625,"end":39.75057177734375}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":40.053999999999995,"end":40.373999999999995}]},{"role":"agent","content":"you can share will help us understand the repair needed.","words":[{"word":"you ","start":39.75057177734375,"end":40.0953994140625},{"word":"can ","start":40.0953994140625,"end":40.44022705078125},{"word":"share ","start":40.44022705078125,"end":40.7850546875},{"word":"will ","start":40.7850546875,"end":41.129882080078126},{"word":"help ","start":41.129882080078126,"end":41.47470971679687},{"word":"us ","start":41.47470971679687,"end":41.81953735351563},{"word":"understand ","start":41.699880859375,"end":42.044708251953125},{"word":"the ","start":41.699880859375,"end":42.044708251953125},{"word":"repair ","start":41.699880859375,"end":42.044708251953125},{"word":"needed.","start":41.699880859375,"end":42.044708251953125}],"metadata":{"response_id":4}},{"role":"user","content":"Yes. ","words":[{"word":"Yes. ","start":43.513999999999996,"end":43.833998}]},{"role":"user","content":"(inaudible speech)","words":[]},{"role":"agent","content":"Thanks for confirming. Would you prefer to get an online estimate by sending us some photos of your driveway, or would you like to ","words":[{"word":"Thanks ","start":45.451,"end":45.79582763671875},{"word":"for ","start":45.79582763671875,"end":46.1406552734375},{"word":"confirming.","start":46.1406552734375,"end":46.48548266601563},{"word":" Would ","start":47.215708251953124,"end":47.56053588867187},{"word":"you ","start":47.56053588867187,"end":47.90536352539063},{"word":"prefer ","start":47.90536352539063,"end":48.250191162109374},{"word":"to ","start":48.250191162109374,"end":48.59501879882812},{"word":"get ","start":48.59501879882812,"end":48.93984619140625},{"word":"an ","start":48.93984619140625,"end":49.284673828125},{"word":"online ","start":49.284673828125,"end":49.62950146484375},{"word":"estimate ","start":49.62950146484375,"end":49.9743291015625},{"word":"by ","start":49.9743291015625,"end":50.31915649414063},{"word":"sending ","start":50.31915649414063,"end":50.663984130859376},{"word":"us ","start":50.663984130859376,"end":51.00881176757812},{"word":"some ","start":51.00881176757812,"end":51.35363940429688},{"word":"photos ","start":51.35363940429688,"end":51.698467041015626},{"word":"of ","start":51.698467041015626,"end":52.04329443359375},{"word":"your ","start":52.04329443359375,"end":52.3881220703125},{"word":"driveway, ","start":52.3881220703125,"end":52.73294970703125},{"word":"or ","start":52.73294970703125,"end":53.07777734375},{"word":"would ","start":53.07777734375,"end":53.42260498046875},{"word":"you ","start":53.42260498046875,"end":53.76743237304687},{"word":"like ","start":53.76743237304687,"end":54.11226000976563},{"word":"to ","start":54.11226000976563,"end":54.457087646484375}],"metadata":{"response_id":5}},{"role":"user","content":"Online quote. ","words":[{"word":"Online ","start":56.644,"end":57.123999999999995},{"word":"quote. ","start":57.123999999999995,"end":57.604002}]},{"role":"agent","content":"Perfect, we can do an online estimate for you. After our call, you'll get a text message with a secure ","words":[{"word":"Perfect, ","start":58.744,"end":59.08882763671875},{"word":"we ","start":59.08882763671875,"end":59.4336552734375},{"word":"can ","start":59.4336552734375,"end":59.77848266601563},{"word":"do ","start":59.77848266601563,"end":60.123310302734374},{"word":"an ","start":60.123310302734374,"end":60.46813793945312},{"word":"online ","start":60.46813793945312,"end":60.81296557617188},{"word":"estimate ","start":60.500589111328125,"end":60.84541674804687},{"word":"for ","start":60.500589111328125,"end":60.84541674804687},{"word":"you. ","start":60.500589111328125,"end":60.84541674804687},{"word":"After ","start":60.84541674804687,"end":61.190244140625},{"word":"our ","start":61.190244140625,"end":61.53507177734375},{"word":"call, ","start":61.53507177734375,"end":61.8798994140625},{"word":"you'll ","start":61.8798994140625,"end":62.22472705078125},{"word":"get ","start":62.22472705078125,"end":62.5695546875},{"word":"a ","start":62.5695546875,"end":62.91438208007813},{"word":"text ","start":62.91438208007813,"end":63.259209716796875},{"word":"message ","start":63.259209716796875,"end":63.60403735351562},{"word":"with ","start":63.60403735351562,"end":63.94886499023438},{"word":"a ","start":63.94886499023438,"end":64.29369262695313},{"word":"secure ","start":64.29369262695313,"end":64.63852001953126}],"metadata":{"response_id":7}},{"role":"user","content":"This ","words":[{"word":"This ","start":64.79400000000001,"end":65.43400000000001}]},{"role":"agent","content":"link to upload ","words":[{"word":"link ","start":64.63852001953126,"end":64.98334765625},{"word":"to ","start":64.98334765625,"end":65.32817529296875},{"word":"upload ","start":65.32817529296875,"end":65.6730029296875}],"metadata":{"response_id":7}},{"role":"user","content":"number will that give me the address, please? ","words":[{"word":"number ","start":65.43400000000001,"end":65.834},{"word":"will ","start":66.164,"end":66.40400000000001},{"word":"that ","start":66.40400000000001,"end":66.56400500000001},{"word":"give ","start":66.56400500000001,"end":66.804},{"word":"me ","start":66.804,"end":66.884005},{"word":"the ","start":66.884005,"end":67.12400000000001},{"word":"address, ","start":67.12400000000001,"end":67.68400000000001},{"word":"please? ","start":67.68400000000001,"end":67.76400000000001}]},{"role":"agent","content":"No problem. Could you please tell me the address where the driveway repair is needed? That way, we can make sure your estimate is accurate.","words":[{"word":"No ","start":69.245,"end":69.58982763671875},{"word":"problem.","start":69.58982763671875,"end":69.9346552734375},{"word":" Could ","start":70.15058325195312,"end":70.49541088867187},{"word":"you ","start":70.49541088867187,"end":70.84023852539063},{"word":"please ","start":70.84023852539063,"end":71.18506616210938},{"word":"tell ","start":71.18506616210938,"end":71.52989379882813},{"word":"me ","start":71.52989379882813,"end":71.87472119140625},{"word":"the ","start":71.87472119140625,"end":72.219548828125},{"word":"address ","start":72.219548828125,"end":72.56437646484375},{"word":"where ","start":72.56437646484375,"end":72.9092041015625},{"word":"the ","start":72.9092041015625,"end":73.25403149414062},{"word":"driveway ","start":73.21908911132813,"end":73.56391674804688},{"word":"repair ","start":73.21908911132813,"end":73.56391674804688},{"word":"is ","start":73.21908911132813,"end":73.56391674804688},{"word":"needed?","start":73.21908911132813,"end":73.56391674804688},{"word":" That ","start":73.56391674804688,"end":73.908744140625},{"word":"way, ","start":73.908744140625,"end":74.25357177734375},{"word":"we ","start":74.25357177734375,"end":74.5983994140625},{"word":"can ","start":74.5983994140625,"end":74.94322705078125},{"word":"make ","start":74.94322705078125,"end":75.2880546875},{"word":"sure ","start":75.2880546875,"end":75.63288208007812},{"word":"your ","start":75.63288208007812,"end":75.97770971679688},{"word":"estimate ","start":75.86617236328125,"end":76.211},{"word":"is ","start":75.86617236328125,"end":76.211},{"word":"accurate.","start":75.86617236328125,"end":76.211}],"metadata":{"response_id":9}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":77.37399500000001,"end":77.774},{"word":"give ","start":77.774,"end":77.93400000000001},{"word":"you ","start":77.93400000000001,"end":78.09400000000001},{"word":"that ","start":78.09400000000001,"end":78.254},{"word":"later. ","start":78.254,"end":78.494}]},{"role":"agent","content":"That’s fine. To send you the upload link for photos, can I confirm that this is the best phone number to reach you, or would you prefer a different number?","words":[{"word":"That’s ","start":79.733,"end":80.07782763671875},{"word":"fine. ","start":80.07782763671875,"end":80.4226552734375},{"word":"To ","start":80.56891674804687,"end":80.913744140625},{"word":"send ","start":80.913744140625,"end":81.25857177734375},{"word":"you ","start":81.25857177734375,"end":81.6033994140625},{"word":"the ","start":81.6033994140625,"end":81.94822705078126},{"word":"upload ","start":81.94822705078126,"end":82.2930546875},{"word":"link ","start":82.2930546875,"end":82.63788208007813},{"word":"for ","start":82.63788208007813,"end":82.98270971679688},{"word":"photos, ","start":82.98270971679688,"end":83.32753735351562},{"word":"can ","start":83.32753735351562,"end":83.67236499023437},{"word":"I ","start":83.67236499023437,"end":84.01719262695312},{"word":"confirm ","start":84.01719262695312,"end":84.36202001953124},{"word":"that ","start":84.36202001953124,"end":84.70684765625},{"word":"this ","start":84.70684765625,"end":85.05167529296875},{"word":"is ","start":85.05167529296875,"end":85.3965029296875},{"word":"the ","start":85.3965029296875,"end":85.74133056640625},{"word":"best ","start":85.74133056640625,"end":86.08615795898437},{"word":"phone ","start":86.08615795898437,"end":86.43098559570312},{"word":"number ","start":86.43098559570312,"end":86.77581323242188},{"word":"to ","start":86.77581323242188,"end":87.12064086914063},{"word":"reach ","start":87.12064086914063,"end":87.46546850585938},{"word":"you, ","start":87.46546850585938,"end":87.8102958984375},{"word":"or ","start":87.79379736328124,"end":88.138625},{"word":"would ","start":87.79379736328124,"end":88.138625},{"word":"you ","start":87.79379736328124,"end":88.138625},{"word":"prefer ","start":87.79379736328124,"end":88.138625},{"word":"a ","start":87.79379736328124,"end":88.138625},{"word":"different ","start":87.79379736328124,"end":88.138625},{"word":"number?","start":87.79379736328124,"end":88.138625}],"metadata":{"response_id":10}},{"role":"user","content":"This number. ","words":[{"word":"This ","start":88.91399600000001,"end":89.233996},{"word":"number. ","start":89.233996,"end":89.553995}]},{"role":"agent","content":"Thanks for confirming. Once you receive the text, please upload several clear photos of your driveway from different angles. If possible, include ","words":[{"word":"Thanks ","start":90.812,"end":91.15682763671875},{"word":"for ","start":91.15682763671875,"end":91.5016552734375},{"word":"confirming.","start":91.48883911132812,"end":91.83366674804688},{"word":" Once ","start":91.83366674804688,"end":92.178494140625},{"word":"you ","start":92.178494140625,"end":92.52332177734375},{"word":"receive ","start":92.52332177734375,"end":92.8681494140625},{"word":"the ","start":92.8681494140625,"end":93.21297705078125},{"word":"text, ","start":93.21297705078125,"end":93.5578046875},{"word":"please ","start":93.5578046875,"end":93.90263208007812},{"word":"upload ","start":93.90263208007812,"end":94.24745971679687},{"word":"several ","start":94.24745971679687,"end":94.59228735351563},{"word":"clear ","start":94.59228735351563,"end":94.93711499023438},{"word":"photos ","start":94.93711499023438,"end":95.28194262695312},{"word":"of ","start":95.28194262695312,"end":95.62677001953125},{"word":"your ","start":95.62677001953125,"end":95.97159765625},{"word":"driveway ","start":95.97159765625,"end":96.31642529296874},{"word":"from ","start":96.31642529296874,"end":96.6612529296875},{"word":"different ","start":96.65529736328125,"end":97.000125},{"word":"angles. ","start":96.65529736328125,"end":97.000125},{"word":"If ","start":97.000125,"end":97.34495263671874},{"word":"possible, ","start":97.34495263671874,"end":97.6897802734375},{"word":"include ","start":97.6897802734375,"end":98.03460766601563}],"metadata":{"response_id":11}},{"role":"user","content":"At the ","words":[{"word":"At ","start":98.254,"end":98.494},{"word":"the ","start":98.494,"end":98.65400000000001}]},{"role":"agent","content":"a tape ","words":[{"word":"a ","start":98.03460766601563,"end":98.37943530273438},{"word":"tape ","start":98.37943530273438,"end":98.72426293945313}],"metadata":{"response_id":11}},{"role":"user","content":"pool. ","words":[{"word":"pool. ","start":98.65400000000001,"end":98.81400000000001}]},{"role":"agent","content":"No ","words":[{"word":"No ","start":100.423,"end":100.76782763671875}],"metadata":{"response_id":12}},{"role":"user","content":"Thank you. ","words":[{"word":"Thank ","start":100.494005,"end":100.81400500000001},{"word":"you. ","start":100.81400500000001,"end":100.894}]},{"role":"user","content":"Send me the text. ","words":[{"word":"Send ","start":101.134005,"end":101.37400000000001},{"word":"me ","start":101.37400000000001,"end":101.45400500000001},{"word":"the ","start":101.45400500000001,"end":101.694},{"word":"text. ","start":101.694,"end":101.854}]},{"role":"agent","content":"Thank you for your time. You'll ","words":[{"word":"Thank ","start":103.502,"end":103.84682763671876},{"word":"you ","start":103.84682763671876,"end":104.1916552734375},{"word":"for ","start":104.1916552734375,"end":104.53648266601563},{"word":"your ","start":104.38783911132812,"end":104.73266674804688},{"word":"time. ","start":104.38783911132812,"end":104.73266674804688},{"word":"You'll ","start":104.73266674804688,"end":105.077494140625}],"metadata":{"response_id":14}},{"role":"user","content":"I ","words":[{"word":"I ","start":105.174006,"end":105.414}]},{"role":"agent","content":"receive ","words":[{"word":"receive ","start":105.077494140625,"end":105.42232177734375}],"metadata":{"response_id":14}},{"role":"user","content":"thought you were good. ","words":[{"word":"thought ","start":105.414,"end":105.65400000000001},{"word":"you ","start":105.65400000000001,"end":105.73400000000001},{"word":"were ","start":105.73400000000001,"end":105.894},{"word":"good. ","start":105.894,"end":106.134005}]},{"role":"agent","content":"Thanks for ","words":[{"word":"Thanks ","start":108.141,"end":108.48582763671875},{"word":"for ","start":108.48582763671875,"end":108.8306552734375}],"metadata":{"response_id":15}},{"role":"user","content":"I just ","words":[{"word":"I ","start":108.554,"end":108.87400000000001},{"word":"just ","start":108.87400000000001,"end":109.034}]}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/1d9a37af48daa6fb2b99a83b082e88f5e3c9513b394560170295ab1865a623a8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":666,"p90":1347.8,"p95":1370.8,"p99":1393.36,"min":1,"max":1399,"num":13,"sum":10537,"values":[1,1331,1399,977,546,607,643,666,593,643,705,1352,1074]},"e2e":{"p50":1545,"p90":2001.89560546875,"p95":2054.697314453125,"p99":2101.339462890625,"min":424,"max":2113,"num":12,"sum":17733.0009765625,"values":[2113,1956,1241.0009765625,1617.001953125,424,1139.998046875,1481,1239,1258.0048828125,1609,1648,2006.9951171875]},"tts":{"p50":192,"p90":229.4,"p95":230.8,"p99":231.76,"min":144,"max":232,"num":13,"sum":2397,"values":[144,195,147,156,232,194,156,223,230,192,227,156,145]},"asr":{"p50":246.5,"p90":537.4000000000001,"p95":558.3,"p99":564.46,"min":76,"max":566,"num":12,"sum":3479,"values":[552,394,76,237,229,305,566,151,406,256,115,192]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":10.083337},{"product":"platform_tts","unit_price":0.025,"cost":2.75},{"product":"gpt_4_1","unit_price":0.075,"cost":8.25},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":110,"total_duration_unit_price":0.1916667,"combined_cost":22.583337},"call_analysis":{"call_summary":"The caller requested a repair for their driveway, specifically mentioning broken or cracked pavers. They preferred to receive an online estimate and confirmed that the current phone number is the best contact. The caller stated they would provide the property address later.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Driveway repair needed due to broken or cracked pavers.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1393,1418,1445,1492,1547,1552,1596,1594,1643,1687,1734,1776,1734,1800,1824],"average":1615.6666666666667,"num_requests":15},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781219829299}

2026-06-18T21:46:07-06:00
{"event":"call_started","call":{"call_id":"call_58e4596b8dc1c6b1ea9391e2c3c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1781840766681,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781840766681}

2026-06-18T21:49:17-06:00
{"event":"call_ended","call":{"call_id":"call_58e4596b8dc1c6b1ea9391e2c3c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781840766681,"end_timestamp":1781840953798,"duration_ms":187117,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey. I need to get some, uh, paper repaired on my driveway. \nAgent: Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?\nUser: I just got some, uh, cracks in there. I'll see if you could fix them. \nAgent: Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?\nUser: I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? \nAgent: Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?\nUser: Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. \nAgent: Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?\nUser: I'll give you that later. \nAgent: No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?\nUser: You guys service the pools? \nAgent: Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?\nUser: Just the driveway. \nAgent: All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!\nUser: Okay. Bye bye. \nAgent: Thanks again for calling, Luigi. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}},{"role":"tool_call_invocation","tool_call_id":"6ddcd181a52c488c","name":"end_call","arguments":"{\"execution_message\":\"Thanks again for calling, Luigi. Have a great day!\"}","time_sec":187.114,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":660,"p90":811.8000000000001,"p95":836.6,"p99":843.3199999999999,"min":5,"max":845,"num":13,"sum":8072,"values":[5,660,662,831,703,678,555,606,614,614,564,845,735]},"e2e":{"p50":1045.500244140625,"p90":1279.5,"p95":1281.25,"p99":1282.65,"min":908,"max":1283,"num":8,"sum":8551.010498046875,"values":[1032.00048828125,1067,908,911.010009765625,1283,1013,1278,1059]},"tts":{"p50":191.5,"p90":253.69999999999996,"p95":292.8499999999999,"p99":324.17,"min":149,"max":332,"num":10,"sum":2068,"values":[187,149,191,162,332,155,223,245,192,232]},"asr":{"p50":167,"p90":200.5,"p95":209.25,"p99":216.25,"min":36,"max":218,"num":8,"sum":1181,"values":[193,149,169,36,165,193,218,58]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":17.2333396},{"product":"platform_tts","unit_price":0.025,"cost":4.7},{"product":"gpt_4_1","unit_price":0.075,"cost":14.1},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":188,"total_duration_unit_price":0.1916667,"combined_cost":37.5333396},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1404,1444,1447,1478,1544,1566,1686,1691,1766,1864,1944,2009,2056],"average":1684.5384615384614,"num_requests":13},"tool_calls":[{"tool_call_id":"6ddcd181a52c488c","name":"end_call","type":"end_call","start_time_sec":187.114}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781840953798}

2026-06-18T21:49:17-06:00
{"event":"call_analyzed","call":{"call_id":"call_58e4596b8dc1c6b1ea9391e2c3c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781840766681,"end_timestamp":1781840953798,"duration_ms":187117,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey. I need to get some, uh, paper repaired on my driveway. \nAgent: Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?\nUser: I just got some, uh, cracks in there. I'll see if you could fix them. \nAgent: Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?\nUser: I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? \nAgent: Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?\nUser: Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. \nAgent: Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?\nUser: I'll give you that later. \nAgent: No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?\nUser: You guys service the pools? \nAgent: Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?\nUser: Just the driveway. \nAgent: All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!\nUser: Okay. Bye bye. \nAgent: Thanks again for calling, Luigi. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}},{"role":"tool_call_invocation","tool_call_id":"6ddcd181a52c488c","name":"end_call","arguments":"{\"execution_message\":\"Thanks again for calling, Luigi. Have a great day!\"}","time_sec":187.114,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":660,"p90":811.8000000000001,"p95":836.6,"p99":843.3199999999999,"min":5,"max":845,"num":13,"sum":8072,"values":[5,660,662,831,703,678,555,606,614,614,564,845,735]},"e2e":{"p50":1045.500244140625,"p90":1279.5,"p95":1281.25,"p99":1282.65,"min":908,"max":1283,"num":8,"sum":8551.010498046875,"values":[1032.00048828125,1067,908,911.010009765625,1283,1013,1278,1059]},"tts":{"p50":191.5,"p90":253.69999999999996,"p95":292.8499999999999,"p99":324.17,"min":149,"max":332,"num":10,"sum":2068,"values":[187,149,191,162,332,155,223,245,192,232]},"asr":{"p50":167,"p90":200.5,"p95":209.25,"p99":216.25,"min":36,"max":218,"num":8,"sum":1181,"values":[193,149,169,36,165,193,218,58]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":17.2333396},{"product":"platform_tts","unit_price":0.025,"cost":4.7},{"product":"gpt_4_1","unit_price":0.075,"cost":14.1},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":188,"total_duration_unit_price":0.1916667,"combined_cost":37.5333396},"call_analysis":{"call_summary":"Luigi called to request a repair for cracks in his driveway pavers. The agent explained that Instant Pavers can provide an online estimate and will send a link for Luigi to upload photos. Luigi declined to provide the property address during the call but confirmed his phone number and interest in driveway repair only.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"customer_name":"Luigi","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Cracks in driveway pavers that need repair.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1404,1444,1447,1478,1544,1566,1686,1691,1766,1864,1944,2009,2056],"average":1684.5384615384614,"num_requests":13},"tool_calls":[{"tool_call_id":"6ddcd181a52c488c","name":"end_call","type":"end_call","start_time_sec":187.114}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781840956819}

2026-06-18T21:49:22-06:00
{"event":"call_analyzed","call":{"call_id":"call_58e4596b8dc1c6b1ea9391e2c3c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781840766681,"end_timestamp":1781840953798,"duration_ms":187117,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey. I need to get some, uh, paper repaired on my driveway. \nAgent: Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?\nUser: I just got some, uh, cracks in there. I'll see if you could fix them. \nAgent: Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?\nUser: I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? \nAgent: Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?\nUser: Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. \nAgent: Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?\nUser: I'll give you that later. \nAgent: No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?\nUser: You guys service the pools? \nAgent: Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?\nUser: Just the driveway. \nAgent: All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!\nUser: Okay. Bye bye. \nAgent: Thanks again for calling, Luigi. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}},{"role":"tool_call_invocation","tool_call_id":"6ddcd181a52c488c","name":"end_call","arguments":"{\"execution_message\":\"Thanks again for calling, Luigi. Have a great day!\"}","time_sec":187.114,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":660,"p90":811.8000000000001,"p95":836.6,"p99":843.3199999999999,"min":5,"max":845,"num":13,"sum":8072,"values":[5,660,662,831,703,678,555,606,614,614,564,845,735]},"e2e":{"p50":1045.500244140625,"p90":1279.5,"p95":1281.25,"p99":1282.65,"min":908,"max":1283,"num":8,"sum":8551.010498046875,"values":[1032.00048828125,1067,908,911.010009765625,1283,1013,1278,1059]},"tts":{"p50":191.5,"p90":253.69999999999996,"p95":292.8499999999999,"p99":324.17,"min":149,"max":332,"num":10,"sum":2068,"values":[187,149,191,162,332,155,223,245,192,232]},"asr":{"p50":167,"p90":200.5,"p95":209.25,"p99":216.25,"min":36,"max":218,"num":8,"sum":1181,"values":[193,149,169,36,165,193,218,58]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":17.2333396},{"product":"platform_tts","unit_price":0.025,"cost":4.7},{"product":"gpt_4_1","unit_price":0.075,"cost":14.1},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":188,"total_duration_unit_price":0.1916667,"combined_cost":37.5333396},"call_analysis":{"call_summary":"Luigi called to request a repair for cracks in his driveway pavers. The agent explained that Instant Pavers can provide an online estimate and will send a link for Luigi to upload photos. Luigi declined to provide the property address during the call but confirmed his phone number and interest in driveway repair only.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"customer_name":"Luigi","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Cracks in driveway pavers that need repair.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1404,1444,1447,1478,1544,1566,1686,1691,1766,1864,1944,2009,2056],"average":1684.5384615384614,"num_requests":13},"tool_calls":[{"tool_call_id":"6ddcd181a52c488c","name":"end_call","type":"end_call","start_time_sec":187.114}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781840956819}

2026-06-18T21:49:27-06:00
{"event":"call_analyzed","call":{"call_id":"call_58e4596b8dc1c6b1ea9391e2c3c","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","lk-real-ip":"18.98.16.120","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjAQk8YCGAIgAQ==","x-lk-real-ip":"18.98.16.120","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1781840766681,"end_timestamp":1781840953798,"duration_ms":187117,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Hey. I need to get some, uh, paper repaired on my driveway. \nAgent: Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?\nUser: I just got some, uh, cracks in there. I'll see if you could fix them. \nAgent: Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?\nUser: I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? \nAgent: Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?\nUser: Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. \nAgent: Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?\nUser: I'll give you that later. \nAgent: No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?\nUser: You guys service the pools? \nAgent: Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?\nUser: Just the driveway. \nAgent: All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!\nUser: Okay. Bye bye. \nAgent: Thanks again for calling, Luigi. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.194,"end":0.53882763671875},{"word":"you ","start":0.53882763671875,"end":0.8836552734375},{"word":"for ","start":0.8836552734375,"end":1.228482666015625},{"word":"calling ","start":1.228482666015625,"end":1.573310302734375},{"word":"Instant ","start":1.573310302734375,"end":1.918137939453125},{"word":"Pavers. ","start":1.918137939453125,"end":2.262965576171875},{"word":"This ","start":3.0965,"end":3.44132763671875},{"word":"is ","start":3.44132763671875,"end":3.7861552734375},{"word":"Mac ","start":3.7861552734375,"end":4.130982666015625},{"word":"the ","start":4.130982666015625,"end":4.475810302734375},{"word":"Digital ","start":4.475810302734375,"end":4.820637939453125},{"word":"Assistant. ","start":4.820637939453125,"end":5.165465576171875},{"word":"How ","start":6.28925,"end":6.63407763671875},{"word":"may ","start":6.63407763671875,"end":6.9789052734375},{"word":"I ","start":6.9789052734375,"end":7.323732666015625},{"word":"help ","start":7.323732666015625,"end":7.668560302734375},{"word":"you?","start":7.668560302734375,"end":8.013387939453125}],"metadata":{"response_id":0}},{"role":"user","content":"Hey. I need to get some, uh, paper repaired on my driveway. ","words":[{"word":"Hey. ","start":10.015,"end":10.335},{"word":"I ","start":10.335,"end":10.415000000000001},{"word":"need ","start":10.415000000000001,"end":10.655000000000001},{"word":"to ","start":10.655000000000001,"end":10.735000000000001},{"word":"get ","start":10.735000000000001,"end":10.974999},{"word":"some, ","start":10.974999,"end":11.295},{"word":"uh, ","start":11.295,"end":11.455},{"word":"paper ","start":11.455,"end":11.935},{"word":"repaired ","start":12.155000000000001,"end":12.474999},{"word":"on ","start":12.474999,"end":12.715000000000002},{"word":"my ","start":12.715000000000002,"end":12.875},{"word":"driveway. ","start":12.875,"end":13.274999500000002}]},{"role":"agent","content":"Thanks for reaching out. Just to confirm, are you looking to have pavers repaired on your driveway? Can you tell me a little more about what’s going on with the driveway or what kind of repairs you’re hoping for?","words":[{"word":"Thanks ","start":14.307,"end":14.65182763671875},{"word":"for ","start":14.65182763671875,"end":14.9966552734375},{"word":"reaching ","start":14.867755859375,"end":15.212583251953125},{"word":"out.","start":14.867755859375,"end":15.212583251953125},{"word":" Just ","start":15.212583251953125,"end":15.557410888671875},{"word":"to ","start":15.557410888671875,"end":15.902238525390626},{"word":"confirm, ","start":15.902238525390626,"end":16.247066162109373},{"word":"are ","start":16.247066162109373,"end":16.591893798828124},{"word":"you ","start":16.591893798828124,"end":16.93672119140625},{"word":"looking ","start":16.93672119140625,"end":17.281548828125},{"word":"to ","start":17.281548828125,"end":17.62637646484375},{"word":"have ","start":17.62637646484375,"end":17.9712041015625},{"word":"pavers ","start":17.9712041015625,"end":18.316031494140624},{"word":"repaired ","start":18.316031494140624,"end":18.660859130859375},{"word":"on ","start":18.660859130859375,"end":19.005686767578126},{"word":"your ","start":18.757089111328124,"end":19.101916748046875},{"word":"driveway? ","start":18.757089111328124,"end":19.101916748046875},{"word":"Can ","start":19.101916748046875,"end":19.446744140625},{"word":"you ","start":19.446744140625,"end":19.79157177734375},{"word":"tell ","start":19.79157177734375,"end":20.1363994140625},{"word":"me ","start":20.1363994140625,"end":20.48122705078125},{"word":"a ","start":20.48122705078125,"end":20.8260546875},{"word":"little ","start":20.8260546875,"end":21.170882080078126},{"word":"more ","start":21.170882080078126,"end":21.515709716796874},{"word":"about ","start":21.515709716796874,"end":21.860537353515625},{"word":"what’s ","start":21.860537353515625,"end":22.205364990234376},{"word":"going ","start":22.205364990234376,"end":22.550192626953127},{"word":"on ","start":22.550192626953127,"end":22.89502001953125},{"word":"with ","start":22.89502001953125,"end":23.23984765625},{"word":"the ","start":23.23984765625,"end":23.58467529296875},{"word":"driveway ","start":23.58467529296875,"end":23.9295029296875},{"word":"or ","start":23.80742236328125,"end":24.15225},{"word":"what ","start":23.80742236328125,"end":24.15225},{"word":"kind ","start":23.80742236328125,"end":24.15225},{"word":"of ","start":23.80742236328125,"end":24.15225},{"word":"repairs ","start":23.80742236328125,"end":24.15225},{"word":"you’re ","start":23.80742236328125,"end":24.15225},{"word":"hoping ","start":23.80742236328125,"end":24.15225},{"word":"for?","start":23.80742236328125,"end":24.15225}],"metadata":{"response_id":1}},{"role":"user","content":"I just got some, uh, cracks in there. I'll see if you could fix them. ","words":[{"word":"I ","start":26.435,"end":26.675},{"word":"just ","start":26.675,"end":26.915},{"word":"got ","start":26.915,"end":27.154999999999998},{"word":"some, ","start":27.154999999999998,"end":27.635001},{"word":"uh, ","start":27.635001,"end":28.035},{"word":"cracks ","start":28.035,"end":28.435},{"word":"in ","start":28.435,"end":28.675},{"word":"there. ","start":28.675,"end":28.915},{"word":"I'll ","start":29.305,"end":29.544999},{"word":"see ","start":29.544999,"end":29.704998999999997},{"word":"if ","start":29.704998999999997,"end":29.864998999999997},{"word":"you ","start":29.864998999999997,"end":30.024998999999998},{"word":"could ","start":30.024998999999998,"end":30.104998},{"word":"fix ","start":30.104998,"end":30.345},{"word":"them. ","start":30.345,"end":30.505}]},{"role":"agent","content":"Got it, you’ve got some cracks in your driveway pavers and want to see if we can repair them. Would you prefer to get an online estimate by sending us some photos, or would you rather have someone come out for an on-site consultation?","words":[{"word":"Got ","start":31.572,"end":31.91682763671875},{"word":"it, ","start":31.91682763671875,"end":32.2616552734375},{"word":"you’ve ","start":32.2616552734375,"end":32.60648266601562},{"word":"got ","start":32.60648266601562,"end":32.95131030273438},{"word":"some ","start":32.95131030273438,"end":33.296137939453125},{"word":"cracks ","start":33.296137939453125,"end":33.64096557617187},{"word":"in ","start":33.64096557617187,"end":33.98579321289063},{"word":"your ","start":33.98579321289063,"end":34.33062060546875},{"word":"driveway ","start":34.33062060546875,"end":34.6754482421875},{"word":"pavers ","start":34.6754482421875,"end":35.02027587890625},{"word":"and ","start":35.02027587890625,"end":35.365103515625},{"word":"want ","start":35.365103515625,"end":35.70993115234375},{"word":"to ","start":35.70993115234375,"end":36.054758544921874},{"word":"see ","start":36.054758544921874,"end":36.39958618164062},{"word":"if ","start":36.39958618164062,"end":36.74441381835938},{"word":"we ","start":36.74441381835938,"end":37.089241455078124},{"word":"can ","start":37.008964111328126,"end":37.35379174804687},{"word":"repair ","start":37.008964111328126,"end":37.35379174804687},{"word":"them.","start":37.008964111328126,"end":37.35379174804687},{"word":" Would ","start":37.35379174804687,"end":37.698619140625},{"word":"you ","start":37.698619140625,"end":38.04344677734375},{"word":"prefer ","start":38.04344677734375,"end":38.3882744140625},{"word":"to ","start":38.3882744140625,"end":38.73310205078125},{"word":"get ","start":38.73310205078125,"end":39.0779296875},{"word":"an ","start":39.0779296875,"end":39.42275708007813},{"word":"online ","start":39.42275708007813,"end":39.767584716796875},{"word":"estimate ","start":39.767584716796875,"end":40.11241235351562},{"word":"by ","start":40.11241235351562,"end":40.45723999023438},{"word":"sending ","start":40.45723999023438,"end":40.802067626953125},{"word":"us ","start":40.802067626953125,"end":41.14689501953125},{"word":"some ","start":41.14689501953125,"end":41.49172265625},{"word":"photos, ","start":41.49172265625,"end":41.83655029296875},{"word":"or ","start":41.83655029296875,"end":42.1813779296875},{"word":"would ","start":42.1813779296875,"end":42.52620556640625},{"word":"you ","start":42.52620556640625,"end":42.87103295898437},{"word":"rather ","start":42.87103295898437,"end":43.21586059570313},{"word":"have ","start":43.21586059570313,"end":43.560688232421874},{"word":"someone ","start":43.560688232421874,"end":43.90551586914062},{"word":"come ","start":43.777589111328126,"end":44.122416748046874},{"word":"out ","start":43.777589111328126,"end":44.122416748046874},{"word":"for ","start":43.777589111328126,"end":44.122416748046874},{"word":"an ","start":43.777589111328126,"end":44.122416748046874},{"word":"on-site ","start":43.777589111328126,"end":44.122416748046874},{"word":"consultation?","start":43.777589111328126,"end":44.122416748046874}],"metadata":{"response_id":4}},{"role":"user","content":"I'll do a online estimate, but, also, I got some cracks on the tile in my kitchen. Can you guys fix those too? ","words":[{"word":"I'll ","start":45.585,"end":45.985003000000006},{"word":"do ","start":45.985003000000006,"end":46.145003},{"word":"a ","start":46.145003,"end":46.305003},{"word":"online ","start":46.305003,"end":46.785003},{"word":"estimate, ","start":46.785003,"end":47.585},{"word":"but, ","start":47.585,"end":47.905},{"word":"also, ","start":47.905,"end":48.225},{"word":"I ","start":48.225,"end":48.465003},{"word":"got ","start":48.465003,"end":48.705000000000005},{"word":"some ","start":48.705000000000005,"end":49.025000000000006},{"word":"cracks ","start":49.025000000000006,"end":49.585},{"word":"on ","start":49.585,"end":49.825},{"word":"the ","start":49.825,"end":49.985003000000006},{"word":"tile ","start":50.185,"end":50.584998000000006},{"word":"in ","start":51.244998,"end":51.564998},{"word":"my ","start":51.564998,"end":51.805},{"word":"kitchen. ","start":51.805,"end":52.364997},{"word":"Can ","start":52.364997,"end":52.524997},{"word":"you ","start":52.524997,"end":52.684996000000005},{"word":"guys ","start":52.684996000000005,"end":52.925000000000004},{"word":"fix ","start":52.925000000000004,"end":53.244998},{"word":"those ","start":53.244998,"end":53.404998},{"word":"too? ","start":53.404998,"end":53.645}]},{"role":"agent","content":"Thanks for letting me know. Instant Pavers specializes in outdoor paver repair, so we don’t handle indoor tile repairs like kitchen tiles. We can definitely help with your driveway paver cracks, though.\n\nFor the online estimate, after our call, you’ll get a text with a secure link to upload photos of your driveway. Can you share your name and the best phone number to send that link to?","words":[{"word":"Thanks ","start":54.553,"end":54.89782763671875},{"word":"for ","start":54.89782763671875,"end":55.2426552734375},{"word":"letting ","start":55.229839111328126,"end":55.57466674804687},{"word":"me ","start":55.229839111328126,"end":55.57466674804687},{"word":"know. ","start":55.229839111328126,"end":55.57466674804687},{"word":"Instant ","start":55.57466674804687,"end":55.919494140625},{"word":"Pavers ","start":55.919494140625,"end":56.26432177734375},{"word":"specializes ","start":56.26432177734375,"end":56.6091494140625},{"word":"in ","start":56.6091494140625,"end":56.95397705078125},{"word":"outdoor ","start":56.95397705078125,"end":57.2988046875},{"word":"paver ","start":57.2988046875,"end":57.64363208007813},{"word":"repair, ","start":57.64363208007813,"end":57.988459716796875},{"word":"so ","start":57.988459716796875,"end":58.33328735351562},{"word":"we ","start":58.33328735351562,"end":58.67811499023438},{"word":"don’t ","start":58.67811499023438,"end":59.022942626953125},{"word":"handle ","start":59.022942626953125,"end":59.36777001953125},{"word":"indoor ","start":59.36777001953125,"end":59.71259765625},{"word":"tile ","start":59.71259765625,"end":60.05742529296875},{"word":"repairs ","start":60.05742529296875,"end":60.4022529296875},{"word":"like ","start":60.4022529296875,"end":60.74708056640625},{"word":"kitchen ","start":60.74708056640625,"end":61.09190795898437},{"word":"tiles. ","start":61.09190795898437,"end":61.43673559570313},{"word":"We ","start":62.12270825195313,"end":62.467535888671875},{"word":"can ","start":62.467535888671875,"end":62.81236352539062},{"word":"definitely ","start":62.81236352539062,"end":63.15719116210938},{"word":"help ","start":63.15719116210938,"end":63.502018798828125},{"word":"with ","start":63.502018798828125,"end":63.84684619140625},{"word":"your ","start":63.84684619140625,"end":64.191673828125},{"word":"driveway ","start":64.13471411132812,"end":64.47954174804687},{"word":"paver ","start":64.13471411132812,"end":64.47954174804687},{"word":"cracks, ","start":64.13471411132812,"end":64.47954174804687},{"word":"though.","start":64.13471411132812,"end":64.47954174804687},{"word":"\n\nFor ","start":64.47954174804687,"end":64.824369140625},{"word":"the ","start":64.824369140625,"end":65.16919677734376},{"word":"online ","start":65.16919677734376,"end":65.5140244140625},{"word":"estimate, ","start":65.5140244140625,"end":65.85885205078125},{"word":"after ","start":65.85885205078125,"end":66.2036796875},{"word":"our ","start":66.2036796875,"end":66.54850708007812},{"word":"call, ","start":66.54850708007812,"end":66.89333471679687},{"word":"you’ll ","start":66.89333471679687,"end":67.23816235351562},{"word":"get ","start":67.23816235351562,"end":67.58298999023438},{"word":"a ","start":67.58298999023438,"end":67.92781762695313},{"word":"text ","start":67.92781762695313,"end":68.27264501953125},{"word":"with ","start":68.27264501953125,"end":68.61747265625},{"word":"a ","start":68.61747265625,"end":68.96230029296875},{"word":"secure ","start":68.96230029296875,"end":69.3071279296875},{"word":"link ","start":69.3071279296875,"end":69.65195556640624},{"word":"to ","start":69.65195556640624,"end":69.99678295898437},{"word":"upload ","start":69.99678295898437,"end":70.34161059570313},{"word":"photos ","start":70.276380859375,"end":70.62120825195312},{"word":"of ","start":70.276380859375,"end":70.62120825195312},{"word":"your ","start":70.276380859375,"end":70.62120825195312},{"word":"driveway. ","start":70.276380859375,"end":70.62120825195312},{"word":"Can ","start":70.62120825195312,"end":70.96603588867187},{"word":"you ","start":70.96603588867187,"end":71.31086352539063},{"word":"share ","start":71.31086352539063,"end":71.65569116210938},{"word":"your ","start":71.65569116210938,"end":72.00051879882812},{"word":"name ","start":72.00051879882812,"end":72.34534619140625},{"word":"and ","start":72.34534619140625,"end":72.690173828125},{"word":"the ","start":72.690173828125,"end":73.03500146484375},{"word":"best ","start":73.03500146484375,"end":73.3798291015625},{"word":"phone ","start":73.3798291015625,"end":73.72465649414063},{"word":"number ","start":73.72465649414063,"end":74.06948413085938},{"word":"to ","start":74.06948413085938,"end":74.41431176757813},{"word":"send ","start":74.130880859375,"end":74.47570825195312},{"word":"that ","start":74.130880859375,"end":74.47570825195312},{"word":"link ","start":74.130880859375,"end":74.47570825195312},{"word":"to?","start":74.130880859375,"end":74.47570825195312}],"metadata":{"response_id":6}},{"role":"user","content":"Yeah. My name is Luigi. And you can send it to this number. But do you guys do irrigation? Because got some sprinklers that need to be fixed. ","words":[{"word":"Yeah. ","start":76.124995,"end":76.764995},{"word":"My ","start":77.005,"end":77.24499999999999},{"word":"name ","start":77.24499999999999,"end":77.404994},{"word":"is ","start":77.404994,"end":77.565},{"word":"Luigi. ","start":77.565,"end":78.205},{"word":"And ","start":78.435,"end":78.675},{"word":"you ","start":78.675,"end":78.91499999999999},{"word":"can ","start":78.91499999999999,"end":79.07499999999999},{"word":"send ","start":79.07499999999999,"end":79.315},{"word":"it ","start":79.315,"end":79.475},{"word":"to ","start":79.475,"end":79.71499999999999},{"word":"this ","start":79.71499999999999,"end":79.955},{"word":"number. ","start":79.955,"end":80.27499999999999},{"word":"But ","start":80.914996,"end":81.154994},{"word":"do ","start":81.154994,"end":81.315},{"word":"you ","start":81.315,"end":81.395},{"word":"guys ","start":81.395,"end":81.71499999999999},{"word":"do ","start":81.71499999999999,"end":81.955},{"word":"irrigation? ","start":81.955,"end":83.315},{"word":"Because ","start":83.315,"end":83.55499499999999},{"word":"got ","start":83.955,"end":84.27499999999999},{"word":"some ","start":84.27499999999999,"end":84.514995},{"word":"sprinklers ","start":84.514995,"end":84.99499999999999},{"word":"that ","start":84.99499999999999,"end":85.234996},{"word":"need ","start":85.234996,"end":85.395},{"word":"to ","start":85.395,"end":85.47498999999999},{"word":"be ","start":85.47498999999999,"end":85.63499999999999},{"word":"fixed. ","start":85.63499999999999,"end":85.79499}]},{"role":"agent","content":"Thanks, Luigi. I’ve got your name and will use this number for the photo upload link. Instant Pavers focuses on paver repair, cleaning, and sealing, so we don’t handle irrigation or sprinkler repairs.\n\nCould you also give me the address where the driveway paver repair is needed?","words":[{"word":"Thanks, ","start":86.706,"end":87.05082763671875},{"word":"Luigi. ","start":87.05082763671875,"end":87.3956552734375},{"word":"I’ve ","start":87.72766674804687,"end":88.072494140625},{"word":"got ","start":88.072494140625,"end":88.41732177734374},{"word":"your ","start":88.41732177734374,"end":88.7621494140625},{"word":"name ","start":88.7621494140625,"end":89.10697705078125},{"word":"and ","start":89.10697705078125,"end":89.4518046875},{"word":"will ","start":89.4518046875,"end":89.79663208007813},{"word":"use ","start":89.79663208007813,"end":90.14145971679687},{"word":"this ","start":90.14145971679687,"end":90.48628735351562},{"word":"number ","start":90.48628735351562,"end":90.83111499023437},{"word":"for ","start":90.83111499023437,"end":91.17594262695313},{"word":"the ","start":91.17594262695313,"end":91.52077001953126},{"word":"photo ","start":91.52077001953126,"end":91.86559765625},{"word":"upload ","start":91.77142236328125,"end":92.11625},{"word":"link. ","start":91.77142236328125,"end":92.11625},{"word":"Instant ","start":92.11625,"end":92.46107763671876},{"word":"Pavers ","start":92.46107763671876,"end":92.8059052734375},{"word":"focuses ","start":92.8059052734375,"end":93.15073266601563},{"word":"on ","start":93.15073266601563,"end":93.49556030273438},{"word":"paver ","start":93.49556030273438,"end":93.84038793945312},{"word":"repair, ","start":93.84038793945312,"end":94.18521557617187},{"word":"cleaning, ","start":94.18521557617187,"end":94.53004321289062},{"word":"and ","start":94.53004321289062,"end":94.87487060546874},{"word":"sealing, ","start":94.87487060546874,"end":95.2196982421875},{"word":"so ","start":95.2196982421875,"end":95.56452587890625},{"word":"we ","start":95.56452587890625,"end":95.909353515625},{"word":"don’t ","start":95.909353515625,"end":96.25418115234375},{"word":"handle ","start":96.25418115234375,"end":96.59900854492187},{"word":"irrigation ","start":96.59900854492187,"end":96.94383618164062},{"word":"or ","start":96.94383618164062,"end":97.28866381835938},{"word":"sprinkler ","start":97.28866381835938,"end":97.63349145507813},{"word":"repairs.","start":97.63349145507813,"end":97.97831884765625},{"word":"\n\nCould ","start":98.37404174804688,"end":98.718869140625},{"word":"you ","start":98.718869140625,"end":99.06369677734375},{"word":"also ","start":99.06369677734375,"end":99.4085244140625},{"word":"give ","start":99.4085244140625,"end":99.75335205078125},{"word":"me ","start":99.75335205078125,"end":100.0981796875},{"word":"the ","start":100.0981796875,"end":100.44300708007812},{"word":"address ","start":100.44300708007812,"end":100.78783471679688},{"word":"where ","start":100.78783471679688,"end":101.13266235351563},{"word":"the ","start":101.13266235351563,"end":101.47748999023437},{"word":"driveway ","start":101.47748999023437,"end":101.82231762695312},{"word":"paver ","start":101.82231762695312,"end":102.16714501953125},{"word":"repair ","start":101.88371411132813,"end":102.22854174804688},{"word":"is ","start":101.88371411132813,"end":102.22854174804688},{"word":"needed?","start":101.88371411132813,"end":102.22854174804688}],"metadata":{"response_id":8}},{"role":"user","content":"I'll give you that later. ","words":[{"word":"I'll ","start":103.685,"end":104.085},{"word":"give ","start":104.085,"end":104.32499999999999},{"word":"you ","start":104.32499999999999,"end":104.485},{"word":"that ","start":104.485,"end":104.645},{"word":"later. ","start":104.645,"end":104.96499999999999}]},{"role":"agent","content":"No problem, Luigi. Whenever you’re ready, just let us know the address so we can keep your estimate moving forward. \n\nOnce you get the text, please upload several clear photos of the driveway cracks from different angles. If you can, include a tape measure or something for size reference in a few photos—that really helps us give a more accurate estimate.\n\nIs there anything else I can help you with today?","words":[{"word":"No ","start":106.248,"end":106.59282763671875},{"word":"problem, ","start":106.59282763671875,"end":106.9376552734375},{"word":"Luigi. ","start":106.9376552734375,"end":107.28248266601562},{"word":"Whenever ","start":107.59475,"end":107.93957763671875},{"word":"you’re ","start":107.93957763671875,"end":108.2844052734375},{"word":"ready, ","start":108.2844052734375,"end":108.62923266601562},{"word":"just ","start":108.62923266601562,"end":108.97406030273437},{"word":"let ","start":108.97406030273437,"end":109.31888793945312},{"word":"us ","start":109.31888793945312,"end":109.66371557617188},{"word":"know ","start":109.66371557617188,"end":110.00854321289063},{"word":"the ","start":110.00854321289063,"end":110.35337060546875},{"word":"address ","start":110.35337060546875,"end":110.6981982421875},{"word":"so ","start":110.6981982421875,"end":111.04302587890625},{"word":"we ","start":111.04302587890625,"end":111.387853515625},{"word":"can ","start":111.359880859375,"end":111.70470825195312},{"word":"keep ","start":111.359880859375,"end":111.70470825195312},{"word":"your ","start":111.359880859375,"end":111.70470825195312},{"word":"estimate ","start":111.359880859375,"end":111.70470825195312},{"word":"moving ","start":111.359880859375,"end":111.70470825195312},{"word":"forward. ","start":111.359880859375,"end":111.70470825195312},{"word":"\n\nOnce ","start":111.70470825195312,"end":112.04953588867187},{"word":"you ","start":112.04953588867187,"end":112.39436352539063},{"word":"get ","start":112.39436352539063,"end":112.73919116210938},{"word":"the ","start":112.73919116210938,"end":113.08401879882813},{"word":"text, ","start":113.08401879882813,"end":113.42884619140625},{"word":"please ","start":113.42884619140625,"end":113.773673828125},{"word":"upload ","start":113.773673828125,"end":114.11850146484375},{"word":"several ","start":114.11850146484375,"end":114.4633291015625},{"word":"clear ","start":114.4633291015625,"end":114.80815649414062},{"word":"photos ","start":114.80815649414062,"end":115.15298413085938},{"word":"of ","start":115.15298413085938,"end":115.49781176757813},{"word":"the ","start":115.49781176757813,"end":115.84263940429688},{"word":"driveway ","start":115.84263940429688,"end":116.18746704101562},{"word":"cracks ","start":116.18746704101562,"end":116.53229443359375},{"word":"from ","start":116.53229443359375,"end":116.8771220703125},{"word":"different ","start":116.8771220703125,"end":117.22194970703126},{"word":"angles. ","start":117.03717236328124,"end":117.382},{"word":"If ","start":117.382,"end":117.72682763671875},{"word":"you ","start":117.72682763671875,"end":118.0716552734375},{"word":"can, ","start":118.0716552734375,"end":118.41648266601563},{"word":"include ","start":118.41648266601563,"end":118.76131030273437},{"word":"a ","start":118.76131030273437,"end":119.10613793945312},{"word":"tape ","start":119.10613793945312,"end":119.45096557617188},{"word":"measure ","start":119.45096557617188,"end":119.79579321289063},{"word":"or ","start":119.79579321289063,"end":120.14062060546875},{"word":"something ","start":120.14062060546875,"end":120.4854482421875},{"word":"for ","start":120.4854482421875,"end":120.83027587890625},{"word":"size ","start":120.83027587890625,"end":121.175103515625},{"word":"reference ","start":121.175103515625,"end":121.51993115234374},{"word":"in ","start":121.51993115234374,"end":121.86475854492187},{"word":"a ","start":121.86475854492187,"end":122.20958618164063},{"word":"few ","start":122.20958618164063,"end":122.55441381835938},{"word":"photos—that ","start":122.55441381835938,"end":122.89924145507813},{"word":"really ","start":122.89924145507813,"end":123.24406884765625},{"word":"helps ","start":123.24406884765625,"end":123.588896484375},{"word":"us ","start":123.588896484375,"end":123.93372412109375},{"word":"give ","start":123.93372412109375,"end":124.2785517578125},{"word":"a ","start":124.2785517578125,"end":124.62337939453126},{"word":"more ","start":124.62337939453126,"end":124.96820678710938},{"word":"accurate ","start":124.96820678710938,"end":125.31303442382813},{"word":"estimate.","start":125.31303442382813,"end":125.65786206054688},{"word":"\n\nIs ","start":125.706375,"end":126.05120263671876},{"word":"there ","start":126.05120263671876,"end":126.3960302734375},{"word":"anything ","start":126.3960302734375,"end":126.74085766601563},{"word":"else ","start":126.74085766601563,"end":127.08568530273438},{"word":"I ","start":127.08568530273438,"end":127.43051293945312},{"word":"can ","start":127.346880859375,"end":127.69170825195313},{"word":"help ","start":127.346880859375,"end":127.69170825195313},{"word":"you ","start":127.346880859375,"end":127.69170825195313},{"word":"with ","start":127.346880859375,"end":127.69170825195313},{"word":"today?","start":127.346880859375,"end":127.69170825195313}],"metadata":{"response_id":9}},{"role":"user","content":"You guys service the pools? ","words":[{"word":"You ","start":129.605,"end":129.92501},{"word":"guys ","start":129.92501,"end":130.245},{"word":"service ","start":131.055,"end":131.615},{"word":"the ","start":131.615,"end":131.855},{"word":"pools? ","start":131.855,"end":132.095}]},{"role":"agent","content":"Yes, we do! Instant Pavers works on pool decks, including paver repair, cleaning, and sealing around pools. If you have any issues with your pool deck pavers, we can help with that as well.\n\nWould you like to include your pool deck in the online estimate, or just focus on the driveway for now?","words":[{"word":"Yes, ","start":133.108,"end":133.45282763671875},{"word":"we ","start":133.45282763671875,"end":133.7976552734375},{"word":"do! ","start":133.7976552734375,"end":134.14248266601564},{"word":"Instant ","start":134.45475,"end":134.79957763671874},{"word":"Pavers ","start":134.79957763671874,"end":135.1444052734375},{"word":"works ","start":135.1444052734375,"end":135.48923266601562},{"word":"on ","start":135.48923266601562,"end":135.83406030273437},{"word":"pool ","start":135.83406030273437,"end":136.17888793945312},{"word":"decks, ","start":136.17888793945312,"end":136.52371557617187},{"word":"including ","start":136.52371557617187,"end":136.86854321289061},{"word":"paver ","start":136.86854321289061,"end":137.21337060546875},{"word":"repair, ","start":137.21337060546875,"end":137.5581982421875},{"word":"cleaning, ","start":137.5581982421875,"end":137.90302587890625},{"word":"and ","start":137.90302587890625,"end":138.247853515625},{"word":"sealing ","start":138.247853515625,"end":138.59268115234374},{"word":"around ","start":138.59268115234374,"end":138.93750854492188},{"word":"pools. ","start":138.93750854492188,"end":139.28233618164063},{"word":"If ","start":139.8417917480469,"end":140.186619140625},{"word":"you ","start":140.186619140625,"end":140.53144677734375},{"word":"have ","start":140.53144677734375,"end":140.8762744140625},{"word":"any ","start":140.8762744140625,"end":141.22110205078124},{"word":"issues ","start":141.22110205078124,"end":141.5659296875},{"word":"with ","start":141.5659296875,"end":141.91075708007813},{"word":"your ","start":141.91075708007813,"end":142.25558471679688},{"word":"pool ","start":142.25558471679688,"end":142.60041235351562},{"word":"deck ","start":142.60041235351562,"end":142.94523999023437},{"word":"pavers, ","start":142.94523999023437,"end":143.29006762695312},{"word":"we ","start":143.29006762695312,"end":143.63489501953126},{"word":"can ","start":143.63489501953126,"end":143.97972265625},{"word":"help ","start":143.97972265625,"end":144.32455029296875},{"word":"with ","start":144.14096411132812,"end":144.48579174804686},{"word":"that ","start":144.14096411132812,"end":144.48579174804686},{"word":"as ","start":144.14096411132812,"end":144.48579174804686},{"word":"well.","start":144.14096411132812,"end":144.48579174804686},{"word":"\n\nWould ","start":144.48579174804686,"end":144.830619140625},{"word":"you ","start":144.830619140625,"end":145.17544677734375},{"word":"like ","start":145.17544677734375,"end":145.5202744140625},{"word":"to ","start":145.5202744140625,"end":145.86510205078125},{"word":"include ","start":145.86510205078125,"end":146.2099296875},{"word":"your ","start":146.2099296875,"end":146.55475708007813},{"word":"pool ","start":146.55475708007813,"end":146.89958471679688},{"word":"deck ","start":146.89958471679688,"end":147.24441235351563},{"word":"in ","start":147.24441235351563,"end":147.58923999023438},{"word":"the ","start":147.58923999023438,"end":147.93406762695312},{"word":"online ","start":147.93406762695312,"end":148.27889501953126},{"word":"estimate, ","start":148.27889501953126,"end":148.62372265625},{"word":"or ","start":148.62372265625,"end":148.96855029296876},{"word":"just ","start":148.645630859375,"end":148.99045825195313},{"word":"focus ","start":148.645630859375,"end":148.99045825195313},{"word":"on ","start":148.645630859375,"end":148.99045825195313},{"word":"the ","start":148.645630859375,"end":148.99045825195313},{"word":"driveway ","start":148.645630859375,"end":148.99045825195313},{"word":"for ","start":148.645630859375,"end":148.99045825195313},{"word":"now?","start":148.645630859375,"end":148.99045825195313}],"metadata":{"response_id":10}},{"role":"user","content":"Just the driveway. ","words":[{"word":"Just ","start":150.045,"end":150.445},{"word":"the ","start":150.445,"end":150.60499},{"word":"driveway. ","start":150.60499,"end":151.005}]},{"role":"agent","content":"All right, we’ll focus on the driveway paver repair for your online estimate. Once you’re ready, just send over the property address so we can complete your file.\n\nRemember to watch for the text message with the upload link and send in those photos when you can. Including measurements or a tape measure in the pictures will help us provide the most accurate estimate.\n\nIf you have any other questions or need help later, just let us know. Thanks for choosing Instant Pavers, Luigi!","words":[{"word":"All ","start":152.283,"end":152.62782763671876},{"word":"right, ","start":152.62782763671876,"end":152.9726552734375},{"word":"we’ll ","start":152.9726552734375,"end":153.31748266601562},{"word":"focus ","start":153.31748266601562,"end":153.66231030273437},{"word":"on ","start":153.66231030273437,"end":154.00713793945312},{"word":"the ","start":154.00713793945312,"end":154.35196557617186},{"word":"driveway ","start":154.35196557617186,"end":154.6967932128906},{"word":"paver ","start":154.6967932128906,"end":155.04162060546875},{"word":"repair ","start":155.04162060546875,"end":155.3864482421875},{"word":"for ","start":155.3864482421875,"end":155.73127587890625},{"word":"your ","start":155.73127587890625,"end":156.076103515625},{"word":"online ","start":156.076103515625,"end":156.42093115234374},{"word":"estimate. ","start":156.42093115234374,"end":156.76575854492188},{"word":"Once ","start":157.04308325195314,"end":157.38791088867188},{"word":"you’re ","start":157.38791088867188,"end":157.73273852539063},{"word":"ready, ","start":157.73273852539063,"end":158.07756616210938},{"word":"just ","start":158.07756616210938,"end":158.42239379882812},{"word":"send ","start":158.42239379882812,"end":158.76722119140624},{"word":"over ","start":158.76722119140624,"end":159.112048828125},{"word":"the ","start":159.112048828125,"end":159.45687646484376},{"word":"property ","start":159.45687646484376,"end":159.8017041015625},{"word":"address ","start":159.8017041015625,"end":160.14653149414062},{"word":"so ","start":160.14653149414062,"end":160.49135913085937},{"word":"we ","start":160.40183911132812,"end":160.74666674804686},{"word":"can ","start":160.40183911132812,"end":160.74666674804686},{"word":"complete ","start":160.40183911132812,"end":160.74666674804686},{"word":"your ","start":160.40183911132812,"end":160.74666674804686},{"word":"file.","start":160.40183911132812,"end":160.74666674804686},{"word":"\n\nRemember ","start":160.74666674804686,"end":161.091494140625},{"word":"to ","start":161.091494140625,"end":161.43632177734375},{"word":"watch ","start":161.43632177734375,"end":161.7811494140625},{"word":"for ","start":161.7811494140625,"end":162.12597705078124},{"word":"the ","start":162.12597705078124,"end":162.4708046875},{"word":"text ","start":162.4708046875,"end":162.81563208007813},{"word":"message ","start":162.81563208007813,"end":163.16045971679688},{"word":"with ","start":163.16045971679688,"end":163.50528735351563},{"word":"the ","start":163.50528735351563,"end":163.85011499023437},{"word":"upload ","start":163.85011499023437,"end":164.19494262695312},{"word":"link ","start":164.19494262695312,"end":164.53977001953126},{"word":"and ","start":164.53977001953126,"end":164.88459765625},{"word":"send ","start":164.88459765625,"end":165.22942529296876},{"word":"in ","start":165.22942529296876,"end":165.5742529296875},{"word":"those ","start":165.5742529296875,"end":165.91908056640625},{"word":"photos ","start":165.91908056640625,"end":166.26390795898436},{"word":"when ","start":166.26390795898436,"end":166.60873559570314},{"word":"you ","start":166.28808911132813,"end":166.63291674804688},{"word":"can. ","start":166.28808911132813,"end":166.63291674804688},{"word":"Including ","start":166.63291674804688,"end":166.977744140625},{"word":"measurements ","start":166.977744140625,"end":167.32257177734374},{"word":"or ","start":167.32257177734374,"end":167.6673994140625},{"word":"a ","start":167.6673994140625,"end":168.01222705078126},{"word":"tape ","start":168.01222705078126,"end":168.3570546875},{"word":"measure ","start":168.3570546875,"end":168.70188208007812},{"word":"in ","start":168.70188208007812,"end":169.04670971679687},{"word":"the ","start":169.04670971679687,"end":169.39153735351562},{"word":"pictures ","start":169.39153735351562,"end":169.73636499023436},{"word":"will ","start":169.73636499023436,"end":170.0811926269531},{"word":"help ","start":170.0811926269531,"end":170.42602001953125},{"word":"us ","start":170.42602001953125,"end":170.77084765625},{"word":"provide ","start":170.77084765625,"end":171.11567529296875},{"word":"the ","start":171.11567529296875,"end":171.4605029296875},{"word":"most ","start":171.4605029296875,"end":171.80533056640624},{"word":"accurate ","start":171.80533056640624,"end":172.15015795898438},{"word":"estimate.","start":172.15015795898438,"end":172.49498559570313},{"word":"\n\nIf ","start":173.21579174804688,"end":173.560619140625},{"word":"you ","start":173.560619140625,"end":173.90544677734374},{"word":"have ","start":173.90544677734374,"end":174.2502744140625},{"word":"any ","start":174.2502744140625,"end":174.59510205078124},{"word":"other ","start":174.59510205078124,"end":174.9399296875},{"word":"questions ","start":174.9399296875,"end":175.28475708007812},{"word":"or ","start":175.28475708007812,"end":175.62958471679687},{"word":"need ","start":175.62958471679687,"end":175.97441235351562},{"word":"help ","start":175.97441235351562,"end":176.31923999023437},{"word":"later, ","start":176.31923999023437,"end":176.6640676269531},{"word":"just ","start":176.6640676269531,"end":177.00889501953125},{"word":"let ","start":177.00889501953125,"end":177.35372265625},{"word":"us ","start":177.16667236328124,"end":177.5115},{"word":"know. ","start":177.16667236328124,"end":177.5115},{"word":"Thanks ","start":177.5115,"end":177.85632763671876},{"word":"for ","start":177.85632763671876,"end":178.2011552734375},{"word":"choosing ","start":178.2011552734375,"end":178.54598266601562},{"word":"Instant ","start":178.54598266601562,"end":178.89081030273437},{"word":"Pavers, ","start":178.89081030273437,"end":179.2356379394531},{"word":"Luigi!","start":179.2356379394531,"end":179.5804655761719}],"metadata":{"response_id":11}},{"role":"user","content":"Okay. Bye bye. ","words":[{"word":"Okay. ","start":182.49499,"end":183.21499},{"word":"Bye ","start":183.21499,"end":183.375},{"word":"bye. ","start":183.375,"end":183.535}]},{"role":"agent","content":"Thanks again for calling, Luigi. Have a great day!","words":[{"word":"Thanks ","start":184.594,"end":184.93882763671874},{"word":"again ","start":184.93882763671874,"end":185.2836552734375},{"word":"for ","start":185.2836552734375,"end":185.62848266601563},{"word":"calling, ","start":185.62848266601563,"end":185.97331030273438},{"word":"Luigi. ","start":185.816505859375,"end":186.16133325195312},{"word":"Have ","start":186.16133325195312,"end":186.50616088867187},{"word":"a ","start":186.50616088867187,"end":186.85098852539062},{"word":"great ","start":186.72208911132813,"end":187.06691674804688},{"word":"day!","start":186.72208911132813,"end":187.06691674804688}],"metadata":{"response_id":13}},{"role":"tool_call_invocation","tool_call_id":"6ddcd181a52c488c","name":"end_call","arguments":"{\"execution_message\":\"Thanks again for calling, Luigi. Have a great day!\"}","time_sec":187.114,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/97dde4b615da0a2b2e1199c273bf995098e4fcda924f7742e82cc67a9388d605/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":660,"p90":811.8000000000001,"p95":836.6,"p99":843.3199999999999,"min":5,"max":845,"num":13,"sum":8072,"values":[5,660,662,831,703,678,555,606,614,614,564,845,735]},"e2e":{"p50":1045.500244140625,"p90":1279.5,"p95":1281.25,"p99":1282.65,"min":908,"max":1283,"num":8,"sum":8551.010498046875,"values":[1032.00048828125,1067,908,911.010009765625,1283,1013,1278,1059]},"tts":{"p50":191.5,"p90":253.69999999999996,"p95":292.8499999999999,"p99":324.17,"min":149,"max":332,"num":10,"sum":2068,"values":[187,149,191,162,332,155,223,245,192,232]},"asr":{"p50":167,"p90":200.5,"p95":209.25,"p99":216.25,"min":36,"max":218,"num":8,"sum":1181,"values":[193,149,169,36,165,193,218,58]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":17.2333396},{"product":"platform_tts","unit_price":0.025,"cost":4.7},{"product":"gpt_4_1","unit_price":0.075,"cost":14.1},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":188,"total_duration_unit_price":0.1916667,"combined_cost":37.5333396},"call_analysis":{"call_summary":"Luigi called to request a repair for cracks in his driveway pavers. The agent explained that Instant Pavers can provide an online estimate and will send a link for Luigi to upload photos. Luigi declined to provide the property address during the call but confirmed his phone number and interest in driveway repair only.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":true,"custom_analysis_data":{"customer_name":"Luigi","property_address":"","service_type":"repair","estimate_type":"online estimate","qualified_lead":true,"project_description":"Cracks in driveway pavers that need repair.","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1404,1444,1447,1478,1544,1566,1686,1691,1766,1864,1944,2009,2056],"average":1684.5384615384614,"num_requests":13},"tool_calls":[{"tool_call_id":"6ddcd181a52c488c","name":"end_call","type":"end_call","start_time_sec":187.114}],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1781840956819}

2026-06-24T07:40:26-06:00
{"event":"call_started","call":{"call_id":"call_cd53ab85e785511158fae67000a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1782308426220,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9419460709","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1782308426220}

2026-06-24T07:40:53-06:00
{"event":"call_ended","call":{"call_id":"call_cd53ab85e785511158fae67000a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1782308426220,"end_timestamp":1782308451757,"duration_ms":25537,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":304.5,"p90":544.9,"p95":574.9499999999999,"p99":598.99,"min":4,"max":605,"num":2,"sum":609,"values":[4,605]},"tts":{"p50":230,"p90":237.2,"p95":238.1,"p99":238.82,"min":221,"max":239,"num":2,"sum":460,"values":[221,239]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.3833342},{"product":"platform_tts","unit_price":0.025,"cost":0.65},{"product":"gpt_4_1","unit_price":0.075,"cost":1.95},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":26,"total_duration_unit_price":0.1916667,"combined_cost":6.4833342},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460709","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1782308451757}

2026-06-24T07:40:54-06:00
{"event":"call_analyzed","call":{"call_id":"call_cd53ab85e785511158fae67000a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1782308426220,"end_timestamp":1782308451757,"duration_ms":25537,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":304.5,"p90":544.9,"p95":574.9499999999999,"p99":598.99,"min":4,"max":605,"num":2,"sum":609,"values":[4,605]},"tts":{"p50":230,"p90":237.2,"p95":238.1,"p99":238.82,"min":221,"max":239,"num":2,"sum":460,"values":[221,239]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.3833342},{"product":"platform_tts","unit_price":0.025,"cost":0.65},{"product":"gpt_4_1","unit_price":0.075,"cost":1.95},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":26,"total_duration_unit_price":0.1916667,"combined_cost":6.4833342},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a brief period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460709"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460709","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1782308454105}

2026-06-24T07:40:59-06:00
{"event":"call_analyzed","call":{"call_id":"call_cd53ab85e785511158fae67000a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1782308426220,"end_timestamp":1782308451757,"duration_ms":25537,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":304.5,"p90":544.9,"p95":574.9499999999999,"p99":598.99,"min":4,"max":605,"num":2,"sum":609,"values":[4,605]},"tts":{"p50":230,"p90":237.2,"p95":238.1,"p99":238.82,"min":221,"max":239,"num":2,"sum":460,"values":[221,239]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.3833342},{"product":"platform_tts","unit_price":0.025,"cost":0.65},{"product":"gpt_4_1","unit_price":0.075,"cost":1.95},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":26,"total_duration_unit_price":0.1916667,"combined_cost":6.4833342},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a brief period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460709"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460709","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1782308454105}

2026-06-24T07:41:04-06:00
{"event":"call_analyzed","call":{"call_id":"call_cd53ab85e785511158fae67000a","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQkPoCGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1782308426220,"end_timestamp":1782308451757,"duration_ms":25537,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nAgent: Are you still there? How can I help you with your paver project today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.227,"end":0.57182763671875},{"word":"you ","start":0.57182763671875,"end":0.9166552734375},{"word":"for ","start":0.9166552734375,"end":1.261482666015625},{"word":"calling ","start":1.261482666015625,"end":1.606310302734375},{"word":"Instant ","start":1.606310302734375,"end":1.951137939453125},{"word":"Pavers. ","start":1.83267236328125,"end":2.1775},{"word":"This ","start":2.1775,"end":2.52232763671875},{"word":"is ","start":2.52232763671875,"end":2.8671552734375},{"word":"Mac ","start":2.8671552734375,"end":3.211982666015625},{"word":"the ","start":3.211982666015625,"end":3.556810302734375},{"word":"Digital ","start":3.556810302734375,"end":3.901637939453125},{"word":"Assistant. ","start":3.901637939453125,"end":4.246465576171875},{"word":"How ","start":4.604,"end":4.94882763671875},{"word":"may ","start":4.94882763671875,"end":5.2936552734375},{"word":"I ","start":5.280839111328125,"end":5.625666748046875},{"word":"help ","start":5.280839111328125,"end":5.625666748046875},{"word":"you?","start":5.280839111328125,"end":5.625666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"Are you still there? How can I help you with your paver project today?","words":[{"word":"Are ","start":16.55,"end":16.89482763671875},{"word":"you ","start":16.89482763671875,"end":17.2396552734375},{"word":"still ","start":17.041089111328127,"end":17.385916748046874},{"word":"there? ","start":17.041089111328127,"end":17.385916748046874},{"word":"How ","start":17.385916748046874,"end":17.730744140625},{"word":"can ","start":17.730744140625,"end":18.07557177734375},{"word":"I ","start":18.07557177734375,"end":18.4203994140625},{"word":"help ","start":18.4203994140625,"end":18.76522705078125},{"word":"you ","start":18.76522705078125,"end":19.1100546875},{"word":"with ","start":19.1100546875,"end":19.454882080078125},{"word":"your ","start":19.454882080078125,"end":19.799709716796876},{"word":"paver ","start":19.799709716796876,"end":20.144537353515624},{"word":"project ","start":19.804255859375,"end":20.149083251953126},{"word":"today?","start":19.804255859375,"end":20.149083251953126}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/fef602f125d7ba4da82cf6d972555904b0435a9b7f96b8bb27fb84d7ddb28cf8/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":304.5,"p90":544.9,"p95":574.9499999999999,"p99":598.99,"min":4,"max":605,"num":2,"sum":609,"values":[4,605]},"tts":{"p50":230,"p90":237.2,"p95":238.1,"p99":238.82,"min":221,"max":239,"num":2,"sum":460,"values":[221,239]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.3833342},{"product":"platform_tts","unit_price":0.025,"cost":0.65},{"product":"gpt_4_1","unit_price":0.075,"cost":1.95},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":26,"total_duration_unit_price":0.1916667,"combined_cost":6.4833342},"call_analysis":{"call_summary":"The call was received by the digital assistant, but the caller did not respond and disconnected after a brief period. No information about the project or customer was provided.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460709"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1402],"average":1402,"num_requests":1},"tool_calls":[],"from_number":"9419460709","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1782308454105}

2026-07-15T07:45:12-06:00
{"event":"call_started","call":{"call_id":"call_7ae6d549384d15c1f79eae0b645","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1784123111847,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9045020855","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784123111847}

2026-07-15T07:47:17-06:00
{"event":"call_ended","call":{"call_id":"call_7ae6d549384d15c1f79eae0b645","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784123111847,"end_timestamp":1784123235509,"duration_ms":123662,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \nUser: Okay. \nAgent: How may I help you?\nAgent: All right. What \nUser: Request a \nAgent: kind of paver \nUser: quote, please. \nAgent: Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?\nUser: I sunken travertine pavers around the pool. \nAgent: Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?\nUser: Schedule a consultation. \nAgent: Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?\nUser: Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. \nAgent: Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?\nUser: Nine zero four five zero two zero eight five five. \nAgent: Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: I would like a quote within the next week. \nAgent: Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?\nUser: No. Thank you. \nAgent: Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.155,"end":0.49982763671875},{"word":"you ","start":0.49982763671875,"end":0.8446552734375},{"word":"for ","start":0.8446552734375,"end":1.189482666015625},{"word":"calling ","start":1.189482666015625,"end":1.534310302734375},{"word":"Instant ","start":1.534310302734375,"end":1.879137939453125},{"word":"Pavers. ","start":1.55167236328125,"end":1.8965},{"word":"This ","start":1.8965,"end":2.24132763671875},{"word":"is ","start":2.24132763671875,"end":2.5861552734375},{"word":"Mac ","start":2.5861552734375,"end":2.930982666015625},{"word":"the ","start":2.930982666015625,"end":3.275810302734375},{"word":"Digital ","start":3.275810302734375,"end":3.620637939453125},{"word":"Assistant. ","start":3.29317236328125,"end":3.638}],"metadata":{"response_id":0}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":3.9249997999999997,"end":4.3249997}]},{"role":"agent","content":"How may I help you?","words":[{"word":"How ","start":3.638,"end":3.98282763671875},{"word":"may ","start":3.98282763671875,"end":4.3276552734375},{"word":"I ","start":4.3276552734375,"end":4.672482666015625},{"word":"help ","start":4.523839111328125,"end":4.868666748046875},{"word":"you?","start":4.523839111328125,"end":4.868666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"All right. What ","words":[{"word":"All ","start":6.012,"end":6.35682763671875},{"word":"right. ","start":6.35682763671875,"end":6.7016552734375},{"word":"What ","start":6.813083251953125,"end":7.157910888671875}],"metadata":{"response_id":1}},{"role":"user","content":"Request a ","words":[{"word":"Request ","start":7.415,"end":7.895},{"word":"a ","start":7.895,"end":8.054999}]},{"role":"agent","content":"kind of paver ","words":[{"word":"kind ","start":7.157910888671875,"end":7.502738525390625},{"word":"of ","start":7.502738525390625,"end":7.847566162109375},{"word":"paver ","start":7.847566162109375,"end":8.192393798828125}],"metadata":{"response_id":1}},{"role":"user","content":"quote, please. ","words":[{"word":"quote, ","start":8.054999,"end":8.375},{"word":"please. ","start":8.375,"end":8.455}]},{"role":"agent","content":"Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?","words":[{"word":"Sure, ","start":10.342,"end":10.68682763671875},{"word":"I ","start":10.68682763671875,"end":11.0316552734375},{"word":"can ","start":11.0316552734375,"end":11.376482666015624},{"word":"help ","start":11.376482666015624,"end":11.721310302734375},{"word":"with ","start":11.44842236328125,"end":11.79325},{"word":"that. ","start":11.44842236328125,"end":11.79325},{"word":"Could ","start":11.79325,"end":12.13807763671875},{"word":"you ","start":12.13807763671875,"end":12.4829052734375},{"word":"tell ","start":12.4829052734375,"end":12.827732666015624},{"word":"me ","start":12.827732666015624,"end":13.172560302734375},{"word":"a ","start":13.172560302734375,"end":13.517387939453124},{"word":"little ","start":13.517387939453124,"end":13.862215576171875},{"word":"about ","start":13.862215576171875,"end":14.207043212890625},{"word":"the ","start":14.095505859375,"end":14.440333251953126},{"word":"project ","start":14.095505859375,"end":14.440333251953126},{"word":"you’d ","start":14.095505859375,"end":14.440333251953126},{"word":"like ","start":14.095505859375,"end":14.440333251953126},{"word":"a ","start":14.095505859375,"end":14.440333251953126},{"word":"quote ","start":14.095505859375,"end":14.440333251953126},{"word":"for? ","start":14.095505859375,"end":14.440333251953126},{"word":"For ","start":14.440333251953126,"end":14.785160888671875},{"word":"example, ","start":14.785160888671875,"end":15.129988525390624},{"word":"is ","start":15.129988525390624,"end":15.474816162109375},{"word":"it ","start":15.474816162109375,"end":15.819643798828125},{"word":"paver ","start":15.819643798828125,"end":16.16447119140625},{"word":"repair, ","start":16.16447119140625,"end":16.509298828125},{"word":"cleaning, ","start":16.509298828125,"end":16.85412646484375},{"word":"sealing, ","start":16.85412646484375,"end":17.1989541015625},{"word":"or ","start":17.1989541015625,"end":17.543781494140624},{"word":"something ","start":17.543781494140624,"end":17.888609130859376},{"word":"else?","start":17.888609130859376,"end":18.233436767578127}],"metadata":{"response_id":3}},{"role":"user","content":"I sunken travertine pavers around the pool. ","words":[{"word":"I ","start":20.044999999999998,"end":20.365},{"word":"sunken ","start":20.365,"end":21.005},{"word":"travertine ","start":21.005,"end":21.645},{"word":"pavers ","start":22.544999,"end":23.185},{"word":"around ","start":23.185,"end":23.425},{"word":"the ","start":23.425,"end":23.505},{"word":"pool. ","start":23.505,"end":23.665}]},{"role":"agent","content":"Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?","words":[{"word":"Thanks ","start":24.766,"end":25.11082763671875},{"word":"for ","start":25.11082763671875,"end":25.4556552734375},{"word":"sharing ","start":25.4556552734375,"end":25.800482666015625},{"word":"that. ","start":25.466089111328124,"end":25.810916748046875},{"word":"So ","start":25.810916748046875,"end":26.155744140625},{"word":"you ","start":26.155744140625,"end":26.50057177734375},{"word":"have ","start":26.50057177734375,"end":26.8453994140625},{"word":"sunken ","start":26.8453994140625,"end":27.19022705078125},{"word":"travertine ","start":27.19022705078125,"end":27.5350546875},{"word":"pavers ","start":27.5350546875,"end":27.879882080078126},{"word":"around ","start":27.879882080078126,"end":28.224709716796873},{"word":"your ","start":28.224709716796873,"end":28.569537353515624},{"word":"pool ","start":28.569537353515624,"end":28.914364990234375},{"word":"that ","start":28.914364990234375,"end":29.259192626953126},{"word":"need ","start":29.259192626953126,"end":29.60402001953125},{"word":"repair.","start":29.60402001953125,"end":29.94884765625},{"word":" Would ","start":30.536166748046874,"end":30.880994140625},{"word":"you ","start":30.880994140625,"end":31.22582177734375},{"word":"prefer ","start":31.22582177734375,"end":31.5706494140625},{"word":"to ","start":31.5706494140625,"end":31.91547705078125},{"word":"get ","start":31.91547705078125,"end":32.2603046875},{"word":"an ","start":32.2603046875,"end":32.60513208007813},{"word":"online ","start":32.60513208007813,"end":32.949959716796876},{"word":"estimate ","start":32.949959716796876,"end":33.29478735351562},{"word":"by ","start":33.29478735351562,"end":33.63961499023438},{"word":"sending ","start":33.63961499023438,"end":33.984442626953125},{"word":"us ","start":33.984442626953125,"end":34.32927001953125},{"word":"some ","start":34.32927001953125,"end":34.67409765625},{"word":"photos, ","start":34.67409765625,"end":35.01892529296875},{"word":"or ","start":35.01892529296875,"end":35.3637529296875},{"word":"would ","start":35.3637529296875,"end":35.70858056640625},{"word":"you ","start":35.70858056640625,"end":36.05340795898437},{"word":"like ","start":35.891839111328125,"end":36.23666674804687},{"word":"to ","start":35.891839111328125,"end":36.23666674804687},{"word":"schedule ","start":35.891839111328125,"end":36.23666674804687},{"word":"an ","start":35.891839111328125,"end":36.23666674804687},{"word":"on-site ","start":35.891839111328125,"end":36.23666674804687},{"word":"consultation?","start":35.891839111328125,"end":36.23666674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Schedule a consultation. ","words":[{"word":"Schedule ","start":37.085,"end":37.565000000000005},{"word":"a ","start":37.565000000000005,"end":37.885000000000005},{"word":"consultation. ","start":37.885000000000005,"end":38.205000000000005}]},{"role":"agent","content":"Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?","words":[{"word":"Great, ","start":39.311,"end":39.65582763671875},{"word":"we ","start":39.65582763671875,"end":40.0006552734375},{"word":"can ","start":40.0006552734375,"end":40.34548266601563},{"word":"arrange ","start":40.34548266601563,"end":40.690310302734375},{"word":"an ","start":40.690310302734375,"end":41.03513793945312},{"word":"on-site ","start":41.03513793945312,"end":41.37996557617188},{"word":"consultation ","start":41.37996557617188,"end":41.724793212890624},{"word":"for ","start":41.724793212890624,"end":42.06962060546875},{"word":"you. ","start":42.01958911132812,"end":42.36441674804688},{"word":"May ","start":42.36441674804688,"end":42.709244140625},{"word":"I ","start":42.709244140625,"end":43.05407177734375},{"word":"have ","start":43.05407177734375,"end":43.3988994140625},{"word":"your ","start":43.3988994140625,"end":43.74372705078125},{"word":"name ","start":43.74372705078125,"end":44.0885546875},{"word":"and ","start":44.0885546875,"end":44.433382080078125},{"word":"the ","start":44.433382080078125,"end":44.77820971679687},{"word":"property ","start":44.77820971679687,"end":45.12303735351563},{"word":"address ","start":45.12303735351563,"end":45.467864990234375},{"word":"where ","start":45.467864990234375,"end":45.81269262695312},{"word":"the ","start":45.81269262695312,"end":46.15752001953125},{"word":"work ","start":46.15752001953125,"end":46.50234765625},{"word":"is ","start":46.50234765625,"end":46.84717529296875},{"word":"needed?","start":46.84717529296875,"end":47.1920029296875}],"metadata":{"response_id":6}},{"role":"user","content":"Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. ","words":[{"word":"Paul ","start":48.695002,"end":49.175002},{"word":"Arsenault. ","start":49.175002,"end":49.815000000000005},{"word":"Nineteen ","start":51.545,"end":51.945},{"word":"o ","start":51.945,"end":52.265002},{"word":"four. ","start":52.265002,"end":52.505},{"word":"Rainforest ","start":53.045,"end":53.925000000000004},{"word":"Trail, ","start":54.175000000000004,"end":54.654998},{"word":"Sarasota, ","start":55.675002,"end":56.395},{"word":"Florida ","start":56.395,"end":56.715},{"word":"three ","start":57.564998,"end":57.965},{"word":"four ","start":57.965,"end":58.285000000000004},{"word":"two ","start":58.285000000000004,"end":58.605000000000004},{"word":"four ","start":58.605000000000004,"end":59.005},{"word":"zero. ","start":59.005,"end":59.244998}]},{"role":"agent","content":"Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?","words":[{"word":"Thanks, ","start":60.95,"end":61.29482763671875},{"word":"Paul. ","start":61.29482763671875,"end":61.6396552734375},{"word":"What’s ","start":61.6396552734375,"end":61.98448266601562},{"word":"the ","start":61.98448266601562,"end":62.32931030273438},{"word":"best ","start":62.32931030273438,"end":62.674137939453125},{"word":"phone ","start":62.674137939453125,"end":63.01896557617187},{"word":"number ","start":63.01896557617187,"end":63.36379321289063},{"word":"for ","start":63.36379321289063,"end":63.70862060546875},{"word":"the ","start":63.70862060546875,"end":64.0534482421875},{"word":"team ","start":64.0534482421875,"end":64.39827587890625},{"word":"to ","start":64.39827587890625,"end":64.743103515625},{"word":"reach ","start":64.743103515625,"end":65.08793115234376},{"word":"you ","start":65.08793115234376,"end":65.43275854492188},{"word":"about ","start":65.43275854492188,"end":65.77758618164063},{"word":"your ","start":65.43492236328125,"end":65.77975},{"word":"consultation?","start":65.43492236328125,"end":65.77975}],"metadata":{"response_id":10}},{"role":"user","content":"Nine zero four five zero two zero eight five five. ","words":[{"word":"Nine ","start":66.64501,"end":67.125},{"word":"zero ","start":67.125,"end":67.445},{"word":"four ","start":67.445,"end":68.005},{"word":"five ","start":68.005,"end":68.405},{"word":"zero ","start":68.405,"end":68.80499999999999},{"word":"two ","start":68.80499999999999,"end":69.045},{"word":"zero ","start":69.49500499999999,"end":69.895},{"word":"eight ","start":69.895,"end":70.13500499999999},{"word":"five ","start":70.13500499999999,"end":70.455005},{"word":"five. ","start":70.455005,"end":70.695}]},{"role":"agent","content":"Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Got ","start":72.1,"end":72.44482763671876},{"word":"it, ","start":72.44482763671876,"end":72.7896552734375},{"word":"thank ","start":72.7896552734375,"end":73.13448266601563},{"word":"you.","start":72.88133911132813,"end":73.22616674804688},{"word":" Just ","start":73.22616674804688,"end":73.570994140625},{"word":"to ","start":73.570994140625,"end":73.91582177734375},{"word":"confirm, ","start":73.91582177734375,"end":74.2606494140625},{"word":"you’d ","start":74.2606494140625,"end":74.60547705078125},{"word":"like ","start":74.60547705078125,"end":74.9503046875},{"word":"an ","start":74.9503046875,"end":75.29513208007812},{"word":"on-site ","start":75.29513208007812,"end":75.63995971679688},{"word":"consultation ","start":75.63995971679688,"end":75.98478735351563},{"word":"for ","start":75.98478735351563,"end":76.32961499023438},{"word":"sunken ","start":76.32961499023438,"end":76.67444262695312},{"word":"travertine ","start":76.67444262695312,"end":77.01927001953125},{"word":"paver ","start":77.01927001953125,"end":77.36409765625},{"word":"repair ","start":77.36409765625,"end":77.70892529296874},{"word":"around ","start":77.70892529296874,"end":78.0537529296875},{"word":"your ","start":78.0537529296875,"end":78.39858056640625},{"word":"pool ","start":78.39858056640625,"end":78.74340795898438},{"word":"at ","start":78.74340795898438,"end":79.08823559570313},{"word":"1904 ","start":79.08823559570313,"end":79.43306323242187},{"word":"Rainforest ","start":79.43306323242187,"end":79.77789086914062},{"word":"Trail, ","start":79.77789086914062,"end":80.12271850585938},{"word":"Sarasota, ","start":80.12271850585938,"end":80.4675458984375},{"word":"FL ","start":80.4675458984375,"end":80.81237353515625},{"word":"34240, ","start":80.81237353515625,"end":81.157201171875},{"word":"and ","start":81.157201171875,"end":81.50202880859375},{"word":"your ","start":81.50202880859375,"end":81.84685620117187},{"word":"best ","start":81.84685620117187,"end":82.19168383789062},{"word":"contact ","start":82.19168383789062,"end":82.53651147460937},{"word":"number ","start":82.53651147460937,"end":82.88133911132813},{"word":"is ","start":82.88133911132813,"end":83.22616674804688},{"word":"904-502-0855. ","start":83.22616674804688,"end":83.570994140625},{"word":"Is ","start":93.65525,"end":94.00007763671876},{"word":"there ","start":94.00007763671876,"end":94.3449052734375},{"word":"a ","start":94.3449052734375,"end":94.68973266601563},{"word":"particular ","start":94.68973266601563,"end":95.03456030273438},{"word":"timeline ","start":95.03456030273438,"end":95.37938793945312},{"word":"you’re ","start":95.37938793945312,"end":95.72421557617187},{"word":"hoping ","start":95.72421557617187,"end":96.06904321289062},{"word":"for, ","start":96.06904321289062,"end":96.41387060546874},{"word":"or ","start":96.41387060546874,"end":96.7586982421875},{"word":"is ","start":96.7586982421875,"end":97.10352587890625},{"word":"this ","start":97.10352587890625,"end":97.448353515625},{"word":"flexible?","start":97.448353515625,"end":97.79318115234375}],"metadata":{"response_id":11}},{"role":"user","content":"I would like a quote within the next week. ","words":[{"word":"I ","start":99.645,"end":99.96499999999999},{"word":"would ","start":99.96499999999999,"end":100.124995},{"word":"like ","start":100.124995,"end":100.365},{"word":"a ","start":100.365,"end":100.685},{"word":"quote ","start":100.685,"end":101.084994},{"word":"within ","start":101.084994,"end":101.484996},{"word":"the ","start":101.484996,"end":101.645},{"word":"next ","start":101.645,"end":101.80499499999999},{"word":"week. ","start":101.80499499999999,"end":102.04499}]},{"role":"agent","content":"Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?","words":[{"word":"Thanks ","start":103.314,"end":103.65882763671875},{"word":"for ","start":103.65882763671875,"end":104.0036552734375},{"word":"letting ","start":103.90958911132813,"end":104.25441674804688},{"word":"me ","start":103.90958911132813,"end":104.25441674804688},{"word":"know. ","start":103.90958911132813,"end":104.25441674804688},{"word":"I’ll ","start":104.25441674804688,"end":104.599244140625},{"word":"note ","start":104.599244140625,"end":104.94407177734375},{"word":"that ","start":104.94407177734375,"end":105.2888994140625},{"word":"you’d ","start":105.2888994140625,"end":105.63372705078125},{"word":"like ","start":105.63372705078125,"end":105.9785546875},{"word":"a ","start":105.9785546875,"end":106.32338208007812},{"word":"quote ","start":106.32338208007812,"end":106.66820971679688},{"word":"within ","start":106.66820971679688,"end":107.01303735351563},{"word":"the ","start":106.92817236328125,"end":107.273},{"word":"next ","start":106.92817236328125,"end":107.273},{"word":"week. ","start":106.92817236328125,"end":107.273},{"word":"A ","start":107.273,"end":107.61782763671874},{"word":"member ","start":107.61782763671874,"end":107.9626552734375},{"word":"of ","start":107.9626552734375,"end":108.30748266601563},{"word":"the ","start":108.30748266601563,"end":108.65231030273438},{"word":"Instant ","start":108.65231030273438,"end":108.99713793945313},{"word":"Pavers ","start":108.99713793945313,"end":109.34196557617187},{"word":"team ","start":109.34196557617187,"end":109.68679321289062},{"word":"will ","start":109.68679321289062,"end":110.03162060546875},{"word":"review ","start":110.03162060546875,"end":110.3764482421875},{"word":"your ","start":110.3764482421875,"end":110.72127587890625},{"word":"information ","start":110.72127587890625,"end":111.066103515625},{"word":"and ","start":111.066103515625,"end":111.41093115234375},{"word":"contact ","start":111.41093115234375,"end":111.75575854492187},{"word":"you ","start":111.75575854492187,"end":112.10058618164062},{"word":"soon ","start":112.10058618164062,"end":112.44541381835937},{"word":"to ","start":112.44541381835937,"end":112.79024145507813},{"word":"schedule ","start":112.79024145507813,"end":113.13506884765626},{"word":"your ","start":112.88408911132812,"end":113.22891674804687},{"word":"on-site ","start":112.88408911132812,"end":113.22891674804687},{"word":"consultation.","start":112.88408911132812,"end":113.22891674804687},{"word":"\n\nIs ","start":113.22891674804687,"end":113.573744140625},{"word":"there ","start":113.573744140625,"end":113.91857177734374},{"word":"anything ","start":113.91857177734374,"end":114.2633994140625},{"word":"else ","start":114.2633994140625,"end":114.60822705078125},{"word":"I ","start":114.60822705078125,"end":114.9530546875},{"word":"can ","start":114.73008911132813,"end":115.07491674804687},{"word":"help ","start":114.73008911132813,"end":115.07491674804687},{"word":"you ","start":114.73008911132813,"end":115.07491674804687},{"word":"with ","start":114.73008911132813,"end":115.07491674804687},{"word":"today?","start":114.73008911132813,"end":115.07491674804687}],"metadata":{"response_id":12}},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":116.525004,"end":116.925006},{"word":"Thank ","start":116.925006,"end":117.085},{"word":"you. ","start":117.085,"end":117.16499999999999}]},{"role":"agent","content":"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!","words":[{"word":"Thank ","start":118.965,"end":119.30982763671875},{"word":"you ","start":119.30982763671875,"end":119.6546552734375},{"word":"for ","start":119.6546552734375,"end":119.99948266601562},{"word":"calling, ","start":119.99948266601562,"end":120.34431030273437},{"word":"Paul. ","start":120.34431030273437,"end":120.68913793945312},{"word":"Please ","start":120.68913793945312,"end":121.03396557617188},{"word":"watch ","start":121.03396557617188,"end":121.37879321289063},{"word":"for ","start":121.37879321289063,"end":121.72362060546875},{"word":"a ","start":121.72362060546875,"end":122.0684482421875},{"word":"call ","start":122.0684482421875,"end":122.41327587890625},{"word":"from ","start":122.41327587890625,"end":122.758103515625},{"word":"the ","start":122.439880859375,"end":122.78470825195312},{"word":"Instant ","start":122.439880859375,"end":122.78470825195312},{"word":"Pavers ","start":122.439880859375,"end":122.78470825195312},{"word":"team ","start":122.439880859375,"end":122.78470825195312},{"word":"soon. ","start":122.439880859375,"end":122.78470825195312},{"word":"Have ","start":122.78470825195312,"end":123.12953588867188},{"word":"a ","start":123.12953588867188,"end":123.47436352539063},{"word":"great ","start":123.27579736328126,"end":123.620625},{"word":"day!","start":123.27579736328126,"end":123.620625}],"metadata":{"response_id":14}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.155,"end":0.49982763671875},{"word":"you ","start":0.49982763671875,"end":0.8446552734375},{"word":"for ","start":0.8446552734375,"end":1.189482666015625},{"word":"calling ","start":1.189482666015625,"end":1.534310302734375},{"word":"Instant ","start":1.534310302734375,"end":1.879137939453125},{"word":"Pavers. ","start":1.55167236328125,"end":1.8965},{"word":"This ","start":1.8965,"end":2.24132763671875},{"word":"is ","start":2.24132763671875,"end":2.5861552734375},{"word":"Mac ","start":2.5861552734375,"end":2.930982666015625},{"word":"the ","start":2.930982666015625,"end":3.275810302734375},{"word":"Digital ","start":3.275810302734375,"end":3.620637939453125},{"word":"Assistant. ","start":3.29317236328125,"end":3.638}],"metadata":{"response_id":0}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":3.9249997999999997,"end":4.3249997}]},{"role":"agent","content":"How may I help you?","words":[{"word":"How ","start":3.638,"end":3.98282763671875},{"word":"may ","start":3.98282763671875,"end":4.3276552734375},{"word":"I ","start":4.3276552734375,"end":4.672482666015625},{"word":"help ","start":4.523839111328125,"end":4.868666748046875},{"word":"you?","start":4.523839111328125,"end":4.868666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"All right. What ","words":[{"word":"All ","start":6.012,"end":6.35682763671875},{"word":"right. ","start":6.35682763671875,"end":6.7016552734375},{"word":"What ","start":6.813083251953125,"end":7.157910888671875}],"metadata":{"response_id":1}},{"role":"user","content":"Request a ","words":[{"word":"Request ","start":7.415,"end":7.895},{"word":"a ","start":7.895,"end":8.054999}]},{"role":"agent","content":"kind of paver ","words":[{"word":"kind ","start":7.157910888671875,"end":7.502738525390625},{"word":"of ","start":7.502738525390625,"end":7.847566162109375},{"word":"paver ","start":7.847566162109375,"end":8.192393798828125}],"metadata":{"response_id":1}},{"role":"user","content":"quote, please. ","words":[{"word":"quote, ","start":8.054999,"end":8.375},{"word":"please. ","start":8.375,"end":8.455}]},{"role":"agent","content":"Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?","words":[{"word":"Sure, ","start":10.342,"end":10.68682763671875},{"word":"I ","start":10.68682763671875,"end":11.0316552734375},{"word":"can ","start":11.0316552734375,"end":11.376482666015624},{"word":"help ","start":11.376482666015624,"end":11.721310302734375},{"word":"with ","start":11.44842236328125,"end":11.79325},{"word":"that. ","start":11.44842236328125,"end":11.79325},{"word":"Could ","start":11.79325,"end":12.13807763671875},{"word":"you ","start":12.13807763671875,"end":12.4829052734375},{"word":"tell ","start":12.4829052734375,"end":12.827732666015624},{"word":"me ","start":12.827732666015624,"end":13.172560302734375},{"word":"a ","start":13.172560302734375,"end":13.517387939453124},{"word":"little ","start":13.517387939453124,"end":13.862215576171875},{"word":"about ","start":13.862215576171875,"end":14.207043212890625},{"word":"the ","start":14.095505859375,"end":14.440333251953126},{"word":"project ","start":14.095505859375,"end":14.440333251953126},{"word":"you’d ","start":14.095505859375,"end":14.440333251953126},{"word":"like ","start":14.095505859375,"end":14.440333251953126},{"word":"a ","start":14.095505859375,"end":14.440333251953126},{"word":"quote ","start":14.095505859375,"end":14.440333251953126},{"word":"for? ","start":14.095505859375,"end":14.440333251953126},{"word":"For ","start":14.440333251953126,"end":14.785160888671875},{"word":"example, ","start":14.785160888671875,"end":15.129988525390624},{"word":"is ","start":15.129988525390624,"end":15.474816162109375},{"word":"it ","start":15.474816162109375,"end":15.819643798828125},{"word":"paver ","start":15.819643798828125,"end":16.16447119140625},{"word":"repair, ","start":16.16447119140625,"end":16.509298828125},{"word":"cleaning, ","start":16.509298828125,"end":16.85412646484375},{"word":"sealing, ","start":16.85412646484375,"end":17.1989541015625},{"word":"or ","start":17.1989541015625,"end":17.543781494140624},{"word":"something ","start":17.543781494140624,"end":17.888609130859376},{"word":"else?","start":17.888609130859376,"end":18.233436767578127}],"metadata":{"response_id":3}},{"role":"user","content":"I sunken travertine pavers around the pool. ","words":[{"word":"I ","start":20.044999999999998,"end":20.365},{"word":"sunken ","start":20.365,"end":21.005},{"word":"travertine ","start":21.005,"end":21.645},{"word":"pavers ","start":22.544999,"end":23.185},{"word":"around ","start":23.185,"end":23.425},{"word":"the ","start":23.425,"end":23.505},{"word":"pool. ","start":23.505,"end":23.665}]},{"role":"agent","content":"Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?","words":[{"word":"Thanks ","start":24.766,"end":25.11082763671875},{"word":"for ","start":25.11082763671875,"end":25.4556552734375},{"word":"sharing ","start":25.4556552734375,"end":25.800482666015625},{"word":"that. ","start":25.466089111328124,"end":25.810916748046875},{"word":"So ","start":25.810916748046875,"end":26.155744140625},{"word":"you ","start":26.155744140625,"end":26.50057177734375},{"word":"have ","start":26.50057177734375,"end":26.8453994140625},{"word":"sunken ","start":26.8453994140625,"end":27.19022705078125},{"word":"travertine ","start":27.19022705078125,"end":27.5350546875},{"word":"pavers ","start":27.5350546875,"end":27.879882080078126},{"word":"around ","start":27.879882080078126,"end":28.224709716796873},{"word":"your ","start":28.224709716796873,"end":28.569537353515624},{"word":"pool ","start":28.569537353515624,"end":28.914364990234375},{"word":"that ","start":28.914364990234375,"end":29.259192626953126},{"word":"need ","start":29.259192626953126,"end":29.60402001953125},{"word":"repair.","start":29.60402001953125,"end":29.94884765625},{"word":" Would ","start":30.536166748046874,"end":30.880994140625},{"word":"you ","start":30.880994140625,"end":31.22582177734375},{"word":"prefer ","start":31.22582177734375,"end":31.5706494140625},{"word":"to ","start":31.5706494140625,"end":31.91547705078125},{"word":"get ","start":31.91547705078125,"end":32.2603046875},{"word":"an ","start":32.2603046875,"end":32.60513208007813},{"word":"online ","start":32.60513208007813,"end":32.949959716796876},{"word":"estimate ","start":32.949959716796876,"end":33.29478735351562},{"word":"by ","start":33.29478735351562,"end":33.63961499023438},{"word":"sending ","start":33.63961499023438,"end":33.984442626953125},{"word":"us ","start":33.984442626953125,"end":34.32927001953125},{"word":"some ","start":34.32927001953125,"end":34.67409765625},{"word":"photos, ","start":34.67409765625,"end":35.01892529296875},{"word":"or ","start":35.01892529296875,"end":35.3637529296875},{"word":"would ","start":35.3637529296875,"end":35.70858056640625},{"word":"you ","start":35.70858056640625,"end":36.05340795898437},{"word":"like ","start":35.891839111328125,"end":36.23666674804687},{"word":"to ","start":35.891839111328125,"end":36.23666674804687},{"word":"schedule ","start":35.891839111328125,"end":36.23666674804687},{"word":"an ","start":35.891839111328125,"end":36.23666674804687},{"word":"on-site ","start":35.891839111328125,"end":36.23666674804687},{"word":"consultation?","start":35.891839111328125,"end":36.23666674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Schedule a consultation. ","words":[{"word":"Schedule ","start":37.085,"end":37.565000000000005},{"word":"a ","start":37.565000000000005,"end":37.885000000000005},{"word":"consultation. ","start":37.885000000000005,"end":38.205000000000005}]},{"role":"agent","content":"Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?","words":[{"word":"Great, ","start":39.311,"end":39.65582763671875},{"word":"we ","start":39.65582763671875,"end":40.0006552734375},{"word":"can ","start":40.0006552734375,"end":40.34548266601563},{"word":"arrange ","start":40.34548266601563,"end":40.690310302734375},{"word":"an ","start":40.690310302734375,"end":41.03513793945312},{"word":"on-site ","start":41.03513793945312,"end":41.37996557617188},{"word":"consultation ","start":41.37996557617188,"end":41.724793212890624},{"word":"for ","start":41.724793212890624,"end":42.06962060546875},{"word":"you. ","start":42.01958911132812,"end":42.36441674804688},{"word":"May ","start":42.36441674804688,"end":42.709244140625},{"word":"I ","start":42.709244140625,"end":43.05407177734375},{"word":"have ","start":43.05407177734375,"end":43.3988994140625},{"word":"your ","start":43.3988994140625,"end":43.74372705078125},{"word":"name ","start":43.74372705078125,"end":44.0885546875},{"word":"and ","start":44.0885546875,"end":44.433382080078125},{"word":"the ","start":44.433382080078125,"end":44.77820971679687},{"word":"property ","start":44.77820971679687,"end":45.12303735351563},{"word":"address ","start":45.12303735351563,"end":45.467864990234375},{"word":"where ","start":45.467864990234375,"end":45.81269262695312},{"word":"the ","start":45.81269262695312,"end":46.15752001953125},{"word":"work ","start":46.15752001953125,"end":46.50234765625},{"word":"is ","start":46.50234765625,"end":46.84717529296875},{"word":"needed?","start":46.84717529296875,"end":47.1920029296875}],"metadata":{"response_id":6}},{"role":"user","content":"Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. ","words":[{"word":"Paul ","start":48.695002,"end":49.175002},{"word":"Arsenault. ","start":49.175002,"end":49.815000000000005},{"word":"Nineteen ","start":51.545,"end":51.945},{"word":"o ","start":51.945,"end":52.265002},{"word":"four. ","start":52.265002,"end":52.505},{"word":"Rainforest ","start":53.045,"end":53.925000000000004},{"word":"Trail, ","start":54.175000000000004,"end":54.654998},{"word":"Sarasota, ","start":55.675002,"end":56.395},{"word":"Florida ","start":56.395,"end":56.715},{"word":"three ","start":57.564998,"end":57.965},{"word":"four ","start":57.965,"end":58.285000000000004},{"word":"two ","start":58.285000000000004,"end":58.605000000000004},{"word":"four ","start":58.605000000000004,"end":59.005},{"word":"zero. ","start":59.005,"end":59.244998}]},{"role":"agent","content":"Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?","words":[{"word":"Thanks, ","start":60.95,"end":61.29482763671875},{"word":"Paul. ","start":61.29482763671875,"end":61.6396552734375},{"word":"What’s ","start":61.6396552734375,"end":61.98448266601562},{"word":"the ","start":61.98448266601562,"end":62.32931030273438},{"word":"best ","start":62.32931030273438,"end":62.674137939453125},{"word":"phone ","start":62.674137939453125,"end":63.01896557617187},{"word":"number ","start":63.01896557617187,"end":63.36379321289063},{"word":"for ","start":63.36379321289063,"end":63.70862060546875},{"word":"the ","start":63.70862060546875,"end":64.0534482421875},{"word":"team ","start":64.0534482421875,"end":64.39827587890625},{"word":"to ","start":64.39827587890625,"end":64.743103515625},{"word":"reach ","start":64.743103515625,"end":65.08793115234376},{"word":"you ","start":65.08793115234376,"end":65.43275854492188},{"word":"about ","start":65.43275854492188,"end":65.77758618164063},{"word":"your ","start":65.43492236328125,"end":65.77975},{"word":"consultation?","start":65.43492236328125,"end":65.77975}],"metadata":{"response_id":10}},{"role":"user","content":"Nine zero four five zero two zero eight five five. ","words":[{"word":"Nine ","start":66.64501,"end":67.125},{"word":"zero ","start":67.125,"end":67.445},{"word":"four ","start":67.445,"end":68.005},{"word":"five ","start":68.005,"end":68.405},{"word":"zero ","start":68.405,"end":68.80499999999999},{"word":"two ","start":68.80499999999999,"end":69.045},{"word":"zero ","start":69.49500499999999,"end":69.895},{"word":"eight ","start":69.895,"end":70.13500499999999},{"word":"five ","start":70.13500499999999,"end":70.455005},{"word":"five. ","start":70.455005,"end":70.695}]},{"role":"agent","content":"Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Got ","start":72.1,"end":72.44482763671876},{"word":"it, ","start":72.44482763671876,"end":72.7896552734375},{"word":"thank ","start":72.7896552734375,"end":73.13448266601563},{"word":"you.","start":72.88133911132813,"end":73.22616674804688},{"word":" Just ","start":73.22616674804688,"end":73.570994140625},{"word":"to ","start":73.570994140625,"end":73.91582177734375},{"word":"confirm, ","start":73.91582177734375,"end":74.2606494140625},{"word":"you’d ","start":74.2606494140625,"end":74.60547705078125},{"word":"like ","start":74.60547705078125,"end":74.9503046875},{"word":"an ","start":74.9503046875,"end":75.29513208007812},{"word":"on-site ","start":75.29513208007812,"end":75.63995971679688},{"word":"consultation ","start":75.63995971679688,"end":75.98478735351563},{"word":"for ","start":75.98478735351563,"end":76.32961499023438},{"word":"sunken ","start":76.32961499023438,"end":76.67444262695312},{"word":"travertine ","start":76.67444262695312,"end":77.01927001953125},{"word":"paver ","start":77.01927001953125,"end":77.36409765625},{"word":"repair ","start":77.36409765625,"end":77.70892529296874},{"word":"around ","start":77.70892529296874,"end":78.0537529296875},{"word":"your ","start":78.0537529296875,"end":78.39858056640625},{"word":"pool ","start":78.39858056640625,"end":78.74340795898438},{"word":"at ","start":78.74340795898438,"end":79.08823559570313},{"word":"1904 ","start":79.08823559570313,"end":79.43306323242187},{"word":"Rainforest ","start":79.43306323242187,"end":79.77789086914062},{"word":"Trail, ","start":79.77789086914062,"end":80.12271850585938},{"word":"Sarasota, ","start":80.12271850585938,"end":80.4675458984375},{"word":"FL ","start":80.4675458984375,"end":80.81237353515625},{"word":"34240, ","start":80.81237353515625,"end":81.157201171875},{"word":"and ","start":81.157201171875,"end":81.50202880859375},{"word":"your ","start":81.50202880859375,"end":81.84685620117187},{"word":"best ","start":81.84685620117187,"end":82.19168383789062},{"word":"contact ","start":82.19168383789062,"end":82.53651147460937},{"word":"number ","start":82.53651147460937,"end":82.88133911132813},{"word":"is ","start":82.88133911132813,"end":83.22616674804688},{"word":"904-502-0855. ","start":83.22616674804688,"end":83.570994140625},{"word":"Is ","start":93.65525,"end":94.00007763671876},{"word":"there ","start":94.00007763671876,"end":94.3449052734375},{"word":"a ","start":94.3449052734375,"end":94.68973266601563},{"word":"particular ","start":94.68973266601563,"end":95.03456030273438},{"word":"timeline ","start":95.03456030273438,"end":95.37938793945312},{"word":"you’re ","start":95.37938793945312,"end":95.72421557617187},{"word":"hoping ","start":95.72421557617187,"end":96.06904321289062},{"word":"for, ","start":96.06904321289062,"end":96.41387060546874},{"word":"or ","start":96.41387060546874,"end":96.7586982421875},{"word":"is ","start":96.7586982421875,"end":97.10352587890625},{"word":"this ","start":97.10352587890625,"end":97.448353515625},{"word":"flexible?","start":97.448353515625,"end":97.79318115234375}],"metadata":{"response_id":11}},{"role":"user","content":"I would like a quote within the next week. ","words":[{"word":"I ","start":99.645,"end":99.96499999999999},{"word":"would ","start":99.96499999999999,"end":100.124995},{"word":"like ","start":100.124995,"end":100.365},{"word":"a ","start":100.365,"end":100.685},{"word":"quote ","start":100.685,"end":101.084994},{"word":"within ","start":101.084994,"end":101.484996},{"word":"the ","start":101.484996,"end":101.645},{"word":"next ","start":101.645,"end":101.80499499999999},{"word":"week. ","start":101.80499499999999,"end":102.04499}]},{"role":"agent","content":"Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?","words":[{"word":"Thanks ","start":103.314,"end":103.65882763671875},{"word":"for ","start":103.65882763671875,"end":104.0036552734375},{"word":"letting ","start":103.90958911132813,"end":104.25441674804688},{"word":"me ","start":103.90958911132813,"end":104.25441674804688},{"word":"know. ","start":103.90958911132813,"end":104.25441674804688},{"word":"I’ll ","start":104.25441674804688,"end":104.599244140625},{"word":"note ","start":104.599244140625,"end":104.94407177734375},{"word":"that ","start":104.94407177734375,"end":105.2888994140625},{"word":"you’d ","start":105.2888994140625,"end":105.63372705078125},{"word":"like ","start":105.63372705078125,"end":105.9785546875},{"word":"a ","start":105.9785546875,"end":106.32338208007812},{"word":"quote ","start":106.32338208007812,"end":106.66820971679688},{"word":"within ","start":106.66820971679688,"end":107.01303735351563},{"word":"the ","start":106.92817236328125,"end":107.273},{"word":"next ","start":106.92817236328125,"end":107.273},{"word":"week. ","start":106.92817236328125,"end":107.273},{"word":"A ","start":107.273,"end":107.61782763671874},{"word":"member ","start":107.61782763671874,"end":107.9626552734375},{"word":"of ","start":107.9626552734375,"end":108.30748266601563},{"word":"the ","start":108.30748266601563,"end":108.65231030273438},{"word":"Instant ","start":108.65231030273438,"end":108.99713793945313},{"word":"Pavers ","start":108.99713793945313,"end":109.34196557617187},{"word":"team ","start":109.34196557617187,"end":109.68679321289062},{"word":"will ","start":109.68679321289062,"end":110.03162060546875},{"word":"review ","start":110.03162060546875,"end":110.3764482421875},{"word":"your ","start":110.3764482421875,"end":110.72127587890625},{"word":"information ","start":110.72127587890625,"end":111.066103515625},{"word":"and ","start":111.066103515625,"end":111.41093115234375},{"word":"contact ","start":111.41093115234375,"end":111.75575854492187},{"word":"you ","start":111.75575854492187,"end":112.10058618164062},{"word":"soon ","start":112.10058618164062,"end":112.44541381835937},{"word":"to ","start":112.44541381835937,"end":112.79024145507813},{"word":"schedule ","start":112.79024145507813,"end":113.13506884765626},{"word":"your ","start":112.88408911132812,"end":113.22891674804687},{"word":"on-site ","start":112.88408911132812,"end":113.22891674804687},{"word":"consultation.","start":112.88408911132812,"end":113.22891674804687},{"word":"\n\nIs ","start":113.22891674804687,"end":113.573744140625},{"word":"there ","start":113.573744140625,"end":113.91857177734374},{"word":"anything ","start":113.91857177734374,"end":114.2633994140625},{"word":"else ","start":114.2633994140625,"end":114.60822705078125},{"word":"I ","start":114.60822705078125,"end":114.9530546875},{"word":"can ","start":114.73008911132813,"end":115.07491674804687},{"word":"help ","start":114.73008911132813,"end":115.07491674804687},{"word":"you ","start":114.73008911132813,"end":115.07491674804687},{"word":"with ","start":114.73008911132813,"end":115.07491674804687},{"word":"today?","start":114.73008911132813,"end":115.07491674804687}],"metadata":{"response_id":12}},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":116.525004,"end":116.925006},{"word":"Thank ","start":116.925006,"end":117.085},{"word":"you. ","start":117.085,"end":117.16499999999999}]},{"role":"agent","content":"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!","words":[{"word":"Thank ","start":118.965,"end":119.30982763671875},{"word":"you ","start":119.30982763671875,"end":119.6546552734375},{"word":"for ","start":119.6546552734375,"end":119.99948266601562},{"word":"calling, ","start":119.99948266601562,"end":120.34431030273437},{"word":"Paul. ","start":120.34431030273437,"end":120.68913793945312},{"word":"Please ","start":120.68913793945312,"end":121.03396557617188},{"word":"watch ","start":121.03396557617188,"end":121.37879321289063},{"word":"for ","start":121.37879321289063,"end":121.72362060546875},{"word":"a ","start":121.72362060546875,"end":122.0684482421875},{"word":"call ","start":122.0684482421875,"end":122.41327587890625},{"word":"from ","start":122.41327587890625,"end":122.758103515625},{"word":"the ","start":122.439880859375,"end":122.78470825195312},{"word":"Instant ","start":122.439880859375,"end":122.78470825195312},{"word":"Pavers ","start":122.439880859375,"end":122.78470825195312},{"word":"team ","start":122.439880859375,"end":122.78470825195312},{"word":"soon. ","start":122.439880859375,"end":122.78470825195312},{"word":"Have ","start":122.78470825195312,"end":123.12953588867188},{"word":"a ","start":123.12953588867188,"end":123.47436352539063},{"word":"great ","start":123.27579736328126,"end":123.620625},{"word":"day!","start":123.27579736328126,"end":123.620625}],"metadata":{"response_id":14}},{"role":"tool_call_invocation","tool_call_id":"call_nfVlnDtGexoxCJFu80KLNhtB","name":"end_call","arguments":"{\"execution_message\":\"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!\"}","time_sec":123.659,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":926,"p90":1356.9,"p95":1461.4999999999998,"p99":1545.1000000000001,"min":1,"max":1566,"num":12,"sum":11035,"values":[1,861,1566,691,762,741,939,1061,1185,918,934,1376]},"e2e":{"p50":1546.0001220703125,"p90":1826.1,"p95":1856.55,"p99":1880.9099999999999,"min":1101,"max":1887,"num":8,"sum":11960.01220703125,"values":[1687.000244140625,1887,1101,1106,1705.001953125,1405,1269.010009765625,1800]},"tts":{"p50":152,"p90":197,"p95":216.5,"p99":232.10000000000002,"min":143,"max":236,"num":11,"sum":1800,"values":[152,158,143,160,145,150,158,236,197,151,150]},"asr":{"p50":184.5,"p90":269.2,"p95":270.6,"p99":271.72,"min":76,"max":272,"num":8,"sum":1557,"values":[76,155,169,200,268,272,160,257]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.3666708},{"product":"platform_tts","unit_price":0.025,"cost":3.1},{"product":"gpt_4_1","unit_price":0.075,"cost":9.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":124,"total_duration_unit_price":0.1916667,"combined_cost":25.2666708},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1390,1385,1414,1470,1476,1536,1577,1551,1590,1596,1636,1728,1748,1796],"average":1563.7857142857142,"num_requests":14},"tool_calls":[{"tool_call_id":"call_nfVlnDtGexoxCJFu80KLNhtB","name":"end_call","type":"end_call","start_time_sec":123.659}],"from_number":"9045020855","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784123235509}

2026-07-15T07:47:18-06:00
{"event":"call_analyzed","call":{"call_id":"call_7ae6d549384d15c1f79eae0b645","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784123111847,"end_timestamp":1784123235509,"duration_ms":123662,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \nUser: Okay. \nAgent: How may I help you?\nAgent: All right. What \nUser: Request a \nAgent: kind of paver \nUser: quote, please. \nAgent: Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?\nUser: I sunken travertine pavers around the pool. \nAgent: Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?\nUser: Schedule a consultation. \nAgent: Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?\nUser: Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. \nAgent: Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?\nUser: Nine zero four five zero two zero eight five five. \nAgent: Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: I would like a quote within the next week. \nAgent: Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?\nUser: No. Thank you. \nAgent: Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.155,"end":0.49982763671875},{"word":"you ","start":0.49982763671875,"end":0.8446552734375},{"word":"for ","start":0.8446552734375,"end":1.189482666015625},{"word":"calling ","start":1.189482666015625,"end":1.534310302734375},{"word":"Instant ","start":1.534310302734375,"end":1.879137939453125},{"word":"Pavers. ","start":1.55167236328125,"end":1.8965},{"word":"This ","start":1.8965,"end":2.24132763671875},{"word":"is ","start":2.24132763671875,"end":2.5861552734375},{"word":"Mac ","start":2.5861552734375,"end":2.930982666015625},{"word":"the ","start":2.930982666015625,"end":3.275810302734375},{"word":"Digital ","start":3.275810302734375,"end":3.620637939453125},{"word":"Assistant. ","start":3.29317236328125,"end":3.638}],"metadata":{"response_id":0}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":3.9249997999999997,"end":4.3249997}]},{"role":"agent","content":"How may I help you?","words":[{"word":"How ","start":3.638,"end":3.98282763671875},{"word":"may ","start":3.98282763671875,"end":4.3276552734375},{"word":"I ","start":4.3276552734375,"end":4.672482666015625},{"word":"help ","start":4.523839111328125,"end":4.868666748046875},{"word":"you?","start":4.523839111328125,"end":4.868666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"All right. What ","words":[{"word":"All ","start":6.012,"end":6.35682763671875},{"word":"right. ","start":6.35682763671875,"end":6.7016552734375},{"word":"What ","start":6.813083251953125,"end":7.157910888671875}],"metadata":{"response_id":1}},{"role":"user","content":"Request a ","words":[{"word":"Request ","start":7.415,"end":7.895},{"word":"a ","start":7.895,"end":8.054999}]},{"role":"agent","content":"kind of paver ","words":[{"word":"kind ","start":7.157910888671875,"end":7.502738525390625},{"word":"of ","start":7.502738525390625,"end":7.847566162109375},{"word":"paver ","start":7.847566162109375,"end":8.192393798828125}],"metadata":{"response_id":1}},{"role":"user","content":"quote, please. ","words":[{"word":"quote, ","start":8.054999,"end":8.375},{"word":"please. ","start":8.375,"end":8.455}]},{"role":"agent","content":"Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?","words":[{"word":"Sure, ","start":10.342,"end":10.68682763671875},{"word":"I ","start":10.68682763671875,"end":11.0316552734375},{"word":"can ","start":11.0316552734375,"end":11.376482666015624},{"word":"help ","start":11.376482666015624,"end":11.721310302734375},{"word":"with ","start":11.44842236328125,"end":11.79325},{"word":"that. ","start":11.44842236328125,"end":11.79325},{"word":"Could ","start":11.79325,"end":12.13807763671875},{"word":"you ","start":12.13807763671875,"end":12.4829052734375},{"word":"tell ","start":12.4829052734375,"end":12.827732666015624},{"word":"me ","start":12.827732666015624,"end":13.172560302734375},{"word":"a ","start":13.172560302734375,"end":13.517387939453124},{"word":"little ","start":13.517387939453124,"end":13.862215576171875},{"word":"about ","start":13.862215576171875,"end":14.207043212890625},{"word":"the ","start":14.095505859375,"end":14.440333251953126},{"word":"project ","start":14.095505859375,"end":14.440333251953126},{"word":"you’d ","start":14.095505859375,"end":14.440333251953126},{"word":"like ","start":14.095505859375,"end":14.440333251953126},{"word":"a ","start":14.095505859375,"end":14.440333251953126},{"word":"quote ","start":14.095505859375,"end":14.440333251953126},{"word":"for? ","start":14.095505859375,"end":14.440333251953126},{"word":"For ","start":14.440333251953126,"end":14.785160888671875},{"word":"example, ","start":14.785160888671875,"end":15.129988525390624},{"word":"is ","start":15.129988525390624,"end":15.474816162109375},{"word":"it ","start":15.474816162109375,"end":15.819643798828125},{"word":"paver ","start":15.819643798828125,"end":16.16447119140625},{"word":"repair, ","start":16.16447119140625,"end":16.509298828125},{"word":"cleaning, ","start":16.509298828125,"end":16.85412646484375},{"word":"sealing, ","start":16.85412646484375,"end":17.1989541015625},{"word":"or ","start":17.1989541015625,"end":17.543781494140624},{"word":"something ","start":17.543781494140624,"end":17.888609130859376},{"word":"else?","start":17.888609130859376,"end":18.233436767578127}],"metadata":{"response_id":3}},{"role":"user","content":"I sunken travertine pavers around the pool. ","words":[{"word":"I ","start":20.044999999999998,"end":20.365},{"word":"sunken ","start":20.365,"end":21.005},{"word":"travertine ","start":21.005,"end":21.645},{"word":"pavers ","start":22.544999,"end":23.185},{"word":"around ","start":23.185,"end":23.425},{"word":"the ","start":23.425,"end":23.505},{"word":"pool. ","start":23.505,"end":23.665}]},{"role":"agent","content":"Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?","words":[{"word":"Thanks ","start":24.766,"end":25.11082763671875},{"word":"for ","start":25.11082763671875,"end":25.4556552734375},{"word":"sharing ","start":25.4556552734375,"end":25.800482666015625},{"word":"that. ","start":25.466089111328124,"end":25.810916748046875},{"word":"So ","start":25.810916748046875,"end":26.155744140625},{"word":"you ","start":26.155744140625,"end":26.50057177734375},{"word":"have ","start":26.50057177734375,"end":26.8453994140625},{"word":"sunken ","start":26.8453994140625,"end":27.19022705078125},{"word":"travertine ","start":27.19022705078125,"end":27.5350546875},{"word":"pavers ","start":27.5350546875,"end":27.879882080078126},{"word":"around ","start":27.879882080078126,"end":28.224709716796873},{"word":"your ","start":28.224709716796873,"end":28.569537353515624},{"word":"pool ","start":28.569537353515624,"end":28.914364990234375},{"word":"that ","start":28.914364990234375,"end":29.259192626953126},{"word":"need ","start":29.259192626953126,"end":29.60402001953125},{"word":"repair.","start":29.60402001953125,"end":29.94884765625},{"word":" Would ","start":30.536166748046874,"end":30.880994140625},{"word":"you ","start":30.880994140625,"end":31.22582177734375},{"word":"prefer ","start":31.22582177734375,"end":31.5706494140625},{"word":"to ","start":31.5706494140625,"end":31.91547705078125},{"word":"get ","start":31.91547705078125,"end":32.2603046875},{"word":"an ","start":32.2603046875,"end":32.60513208007813},{"word":"online ","start":32.60513208007813,"end":32.949959716796876},{"word":"estimate ","start":32.949959716796876,"end":33.29478735351562},{"word":"by ","start":33.29478735351562,"end":33.63961499023438},{"word":"sending ","start":33.63961499023438,"end":33.984442626953125},{"word":"us ","start":33.984442626953125,"end":34.32927001953125},{"word":"some ","start":34.32927001953125,"end":34.67409765625},{"word":"photos, ","start":34.67409765625,"end":35.01892529296875},{"word":"or ","start":35.01892529296875,"end":35.3637529296875},{"word":"would ","start":35.3637529296875,"end":35.70858056640625},{"word":"you ","start":35.70858056640625,"end":36.05340795898437},{"word":"like ","start":35.891839111328125,"end":36.23666674804687},{"word":"to ","start":35.891839111328125,"end":36.23666674804687},{"word":"schedule ","start":35.891839111328125,"end":36.23666674804687},{"word":"an ","start":35.891839111328125,"end":36.23666674804687},{"word":"on-site ","start":35.891839111328125,"end":36.23666674804687},{"word":"consultation?","start":35.891839111328125,"end":36.23666674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Schedule a consultation. ","words":[{"word":"Schedule ","start":37.085,"end":37.565000000000005},{"word":"a ","start":37.565000000000005,"end":37.885000000000005},{"word":"consultation. ","start":37.885000000000005,"end":38.205000000000005}]},{"role":"agent","content":"Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?","words":[{"word":"Great, ","start":39.311,"end":39.65582763671875},{"word":"we ","start":39.65582763671875,"end":40.0006552734375},{"word":"can ","start":40.0006552734375,"end":40.34548266601563},{"word":"arrange ","start":40.34548266601563,"end":40.690310302734375},{"word":"an ","start":40.690310302734375,"end":41.03513793945312},{"word":"on-site ","start":41.03513793945312,"end":41.37996557617188},{"word":"consultation ","start":41.37996557617188,"end":41.724793212890624},{"word":"for ","start":41.724793212890624,"end":42.06962060546875},{"word":"you. ","start":42.01958911132812,"end":42.36441674804688},{"word":"May ","start":42.36441674804688,"end":42.709244140625},{"word":"I ","start":42.709244140625,"end":43.05407177734375},{"word":"have ","start":43.05407177734375,"end":43.3988994140625},{"word":"your ","start":43.3988994140625,"end":43.74372705078125},{"word":"name ","start":43.74372705078125,"end":44.0885546875},{"word":"and ","start":44.0885546875,"end":44.433382080078125},{"word":"the ","start":44.433382080078125,"end":44.77820971679687},{"word":"property ","start":44.77820971679687,"end":45.12303735351563},{"word":"address ","start":45.12303735351563,"end":45.467864990234375},{"word":"where ","start":45.467864990234375,"end":45.81269262695312},{"word":"the ","start":45.81269262695312,"end":46.15752001953125},{"word":"work ","start":46.15752001953125,"end":46.50234765625},{"word":"is ","start":46.50234765625,"end":46.84717529296875},{"word":"needed?","start":46.84717529296875,"end":47.1920029296875}],"metadata":{"response_id":6}},{"role":"user","content":"Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. ","words":[{"word":"Paul ","start":48.695002,"end":49.175002},{"word":"Arsenault. ","start":49.175002,"end":49.815000000000005},{"word":"Nineteen ","start":51.545,"end":51.945},{"word":"o ","start":51.945,"end":52.265002},{"word":"four. ","start":52.265002,"end":52.505},{"word":"Rainforest ","start":53.045,"end":53.925000000000004},{"word":"Trail, ","start":54.175000000000004,"end":54.654998},{"word":"Sarasota, ","start":55.675002,"end":56.395},{"word":"Florida ","start":56.395,"end":56.715},{"word":"three ","start":57.564998,"end":57.965},{"word":"four ","start":57.965,"end":58.285000000000004},{"word":"two ","start":58.285000000000004,"end":58.605000000000004},{"word":"four ","start":58.605000000000004,"end":59.005},{"word":"zero. ","start":59.005,"end":59.244998}]},{"role":"agent","content":"Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?","words":[{"word":"Thanks, ","start":60.95,"end":61.29482763671875},{"word":"Paul. ","start":61.29482763671875,"end":61.6396552734375},{"word":"What’s ","start":61.6396552734375,"end":61.98448266601562},{"word":"the ","start":61.98448266601562,"end":62.32931030273438},{"word":"best ","start":62.32931030273438,"end":62.674137939453125},{"word":"phone ","start":62.674137939453125,"end":63.01896557617187},{"word":"number ","start":63.01896557617187,"end":63.36379321289063},{"word":"for ","start":63.36379321289063,"end":63.70862060546875},{"word":"the ","start":63.70862060546875,"end":64.0534482421875},{"word":"team ","start":64.0534482421875,"end":64.39827587890625},{"word":"to ","start":64.39827587890625,"end":64.743103515625},{"word":"reach ","start":64.743103515625,"end":65.08793115234376},{"word":"you ","start":65.08793115234376,"end":65.43275854492188},{"word":"about ","start":65.43275854492188,"end":65.77758618164063},{"word":"your ","start":65.43492236328125,"end":65.77975},{"word":"consultation?","start":65.43492236328125,"end":65.77975}],"metadata":{"response_id":10}},{"role":"user","content":"Nine zero four five zero two zero eight five five. ","words":[{"word":"Nine ","start":66.64501,"end":67.125},{"word":"zero ","start":67.125,"end":67.445},{"word":"four ","start":67.445,"end":68.005},{"word":"five ","start":68.005,"end":68.405},{"word":"zero ","start":68.405,"end":68.80499999999999},{"word":"two ","start":68.80499999999999,"end":69.045},{"word":"zero ","start":69.49500499999999,"end":69.895},{"word":"eight ","start":69.895,"end":70.13500499999999},{"word":"five ","start":70.13500499999999,"end":70.455005},{"word":"five. ","start":70.455005,"end":70.695}]},{"role":"agent","content":"Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Got ","start":72.1,"end":72.44482763671876},{"word":"it, ","start":72.44482763671876,"end":72.7896552734375},{"word":"thank ","start":72.7896552734375,"end":73.13448266601563},{"word":"you.","start":72.88133911132813,"end":73.22616674804688},{"word":" Just ","start":73.22616674804688,"end":73.570994140625},{"word":"to ","start":73.570994140625,"end":73.91582177734375},{"word":"confirm, ","start":73.91582177734375,"end":74.2606494140625},{"word":"you’d ","start":74.2606494140625,"end":74.60547705078125},{"word":"like ","start":74.60547705078125,"end":74.9503046875},{"word":"an ","start":74.9503046875,"end":75.29513208007812},{"word":"on-site ","start":75.29513208007812,"end":75.63995971679688},{"word":"consultation ","start":75.63995971679688,"end":75.98478735351563},{"word":"for ","start":75.98478735351563,"end":76.32961499023438},{"word":"sunken ","start":76.32961499023438,"end":76.67444262695312},{"word":"travertine ","start":76.67444262695312,"end":77.01927001953125},{"word":"paver ","start":77.01927001953125,"end":77.36409765625},{"word":"repair ","start":77.36409765625,"end":77.70892529296874},{"word":"around ","start":77.70892529296874,"end":78.0537529296875},{"word":"your ","start":78.0537529296875,"end":78.39858056640625},{"word":"pool ","start":78.39858056640625,"end":78.74340795898438},{"word":"at ","start":78.74340795898438,"end":79.08823559570313},{"word":"1904 ","start":79.08823559570313,"end":79.43306323242187},{"word":"Rainforest ","start":79.43306323242187,"end":79.77789086914062},{"word":"Trail, ","start":79.77789086914062,"end":80.12271850585938},{"word":"Sarasota, ","start":80.12271850585938,"end":80.4675458984375},{"word":"FL ","start":80.4675458984375,"end":80.81237353515625},{"word":"34240, ","start":80.81237353515625,"end":81.157201171875},{"word":"and ","start":81.157201171875,"end":81.50202880859375},{"word":"your ","start":81.50202880859375,"end":81.84685620117187},{"word":"best ","start":81.84685620117187,"end":82.19168383789062},{"word":"contact ","start":82.19168383789062,"end":82.53651147460937},{"word":"number ","start":82.53651147460937,"end":82.88133911132813},{"word":"is ","start":82.88133911132813,"end":83.22616674804688},{"word":"904-502-0855. ","start":83.22616674804688,"end":83.570994140625},{"word":"Is ","start":93.65525,"end":94.00007763671876},{"word":"there ","start":94.00007763671876,"end":94.3449052734375},{"word":"a ","start":94.3449052734375,"end":94.68973266601563},{"word":"particular ","start":94.68973266601563,"end":95.03456030273438},{"word":"timeline ","start":95.03456030273438,"end":95.37938793945312},{"word":"you’re ","start":95.37938793945312,"end":95.72421557617187},{"word":"hoping ","start":95.72421557617187,"end":96.06904321289062},{"word":"for, ","start":96.06904321289062,"end":96.41387060546874},{"word":"or ","start":96.41387060546874,"end":96.7586982421875},{"word":"is ","start":96.7586982421875,"end":97.10352587890625},{"word":"this ","start":97.10352587890625,"end":97.448353515625},{"word":"flexible?","start":97.448353515625,"end":97.79318115234375}],"metadata":{"response_id":11}},{"role":"user","content":"I would like a quote within the next week. ","words":[{"word":"I ","start":99.645,"end":99.96499999999999},{"word":"would ","start":99.96499999999999,"end":100.124995},{"word":"like ","start":100.124995,"end":100.365},{"word":"a ","start":100.365,"end":100.685},{"word":"quote ","start":100.685,"end":101.084994},{"word":"within ","start":101.084994,"end":101.484996},{"word":"the ","start":101.484996,"end":101.645},{"word":"next ","start":101.645,"end":101.80499499999999},{"word":"week. ","start":101.80499499999999,"end":102.04499}]},{"role":"agent","content":"Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?","words":[{"word":"Thanks ","start":103.314,"end":103.65882763671875},{"word":"for ","start":103.65882763671875,"end":104.0036552734375},{"word":"letting ","start":103.90958911132813,"end":104.25441674804688},{"word":"me ","start":103.90958911132813,"end":104.25441674804688},{"word":"know. ","start":103.90958911132813,"end":104.25441674804688},{"word":"I’ll ","start":104.25441674804688,"end":104.599244140625},{"word":"note ","start":104.599244140625,"end":104.94407177734375},{"word":"that ","start":104.94407177734375,"end":105.2888994140625},{"word":"you’d ","start":105.2888994140625,"end":105.63372705078125},{"word":"like ","start":105.63372705078125,"end":105.9785546875},{"word":"a ","start":105.9785546875,"end":106.32338208007812},{"word":"quote ","start":106.32338208007812,"end":106.66820971679688},{"word":"within ","start":106.66820971679688,"end":107.01303735351563},{"word":"the ","start":106.92817236328125,"end":107.273},{"word":"next ","start":106.92817236328125,"end":107.273},{"word":"week. ","start":106.92817236328125,"end":107.273},{"word":"A ","start":107.273,"end":107.61782763671874},{"word":"member ","start":107.61782763671874,"end":107.9626552734375},{"word":"of ","start":107.9626552734375,"end":108.30748266601563},{"word":"the ","start":108.30748266601563,"end":108.65231030273438},{"word":"Instant ","start":108.65231030273438,"end":108.99713793945313},{"word":"Pavers ","start":108.99713793945313,"end":109.34196557617187},{"word":"team ","start":109.34196557617187,"end":109.68679321289062},{"word":"will ","start":109.68679321289062,"end":110.03162060546875},{"word":"review ","start":110.03162060546875,"end":110.3764482421875},{"word":"your ","start":110.3764482421875,"end":110.72127587890625},{"word":"information ","start":110.72127587890625,"end":111.066103515625},{"word":"and ","start":111.066103515625,"end":111.41093115234375},{"word":"contact ","start":111.41093115234375,"end":111.75575854492187},{"word":"you ","start":111.75575854492187,"end":112.10058618164062},{"word":"soon ","start":112.10058618164062,"end":112.44541381835937},{"word":"to ","start":112.44541381835937,"end":112.79024145507813},{"word":"schedule ","start":112.79024145507813,"end":113.13506884765626},{"word":"your ","start":112.88408911132812,"end":113.22891674804687},{"word":"on-site ","start":112.88408911132812,"end":113.22891674804687},{"word":"consultation.","start":112.88408911132812,"end":113.22891674804687},{"word":"\n\nIs ","start":113.22891674804687,"end":113.573744140625},{"word":"there ","start":113.573744140625,"end":113.91857177734374},{"word":"anything ","start":113.91857177734374,"end":114.2633994140625},{"word":"else ","start":114.2633994140625,"end":114.60822705078125},{"word":"I ","start":114.60822705078125,"end":114.9530546875},{"word":"can ","start":114.73008911132813,"end":115.07491674804687},{"word":"help ","start":114.73008911132813,"end":115.07491674804687},{"word":"you ","start":114.73008911132813,"end":115.07491674804687},{"word":"with ","start":114.73008911132813,"end":115.07491674804687},{"word":"today?","start":114.73008911132813,"end":115.07491674804687}],"metadata":{"response_id":12}},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":116.525004,"end":116.925006},{"word":"Thank ","start":116.925006,"end":117.085},{"word":"you. ","start":117.085,"end":117.16499999999999}]},{"role":"agent","content":"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!","words":[{"word":"Thank ","start":118.965,"end":119.30982763671875},{"word":"you ","start":119.30982763671875,"end":119.6546552734375},{"word":"for ","start":119.6546552734375,"end":119.99948266601562},{"word":"calling, ","start":119.99948266601562,"end":120.34431030273437},{"word":"Paul. ","start":120.34431030273437,"end":120.68913793945312},{"word":"Please ","start":120.68913793945312,"end":121.03396557617188},{"word":"watch ","start":121.03396557617188,"end":121.37879321289063},{"word":"for ","start":121.37879321289063,"end":121.72362060546875},{"word":"a ","start":121.72362060546875,"end":122.0684482421875},{"word":"call ","start":122.0684482421875,"end":122.41327587890625},{"word":"from ","start":122.41327587890625,"end":122.758103515625},{"word":"the ","start":122.439880859375,"end":122.78470825195312},{"word":"Instant ","start":122.439880859375,"end":122.78470825195312},{"word":"Pavers ","start":122.439880859375,"end":122.78470825195312},{"word":"team ","start":122.439880859375,"end":122.78470825195312},{"word":"soon. ","start":122.439880859375,"end":122.78470825195312},{"word":"Have ","start":122.78470825195312,"end":123.12953588867188},{"word":"a ","start":123.12953588867188,"end":123.47436352539063},{"word":"great ","start":123.27579736328126,"end":123.620625},{"word":"day!","start":123.27579736328126,"end":123.620625}],"metadata":{"response_id":14}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.155,"end":0.49982763671875},{"word":"you ","start":0.49982763671875,"end":0.8446552734375},{"word":"for ","start":0.8446552734375,"end":1.189482666015625},{"word":"calling ","start":1.189482666015625,"end":1.534310302734375},{"word":"Instant ","start":1.534310302734375,"end":1.879137939453125},{"word":"Pavers. ","start":1.55167236328125,"end":1.8965},{"word":"This ","start":1.8965,"end":2.24132763671875},{"word":"is ","start":2.24132763671875,"end":2.5861552734375},{"word":"Mac ","start":2.5861552734375,"end":2.930982666015625},{"word":"the ","start":2.930982666015625,"end":3.275810302734375},{"word":"Digital ","start":3.275810302734375,"end":3.620637939453125},{"word":"Assistant. ","start":3.29317236328125,"end":3.638}],"metadata":{"response_id":0}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":3.9249997999999997,"end":4.3249997}]},{"role":"agent","content":"How may I help you?","words":[{"word":"How ","start":3.638,"end":3.98282763671875},{"word":"may ","start":3.98282763671875,"end":4.3276552734375},{"word":"I ","start":4.3276552734375,"end":4.672482666015625},{"word":"help ","start":4.523839111328125,"end":4.868666748046875},{"word":"you?","start":4.523839111328125,"end":4.868666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"All right. What ","words":[{"word":"All ","start":6.012,"end":6.35682763671875},{"word":"right. ","start":6.35682763671875,"end":6.7016552734375},{"word":"What ","start":6.813083251953125,"end":7.157910888671875}],"metadata":{"response_id":1}},{"role":"user","content":"Request a ","words":[{"word":"Request ","start":7.415,"end":7.895},{"word":"a ","start":7.895,"end":8.054999}]},{"role":"agent","content":"kind of paver ","words":[{"word":"kind ","start":7.157910888671875,"end":7.502738525390625},{"word":"of ","start":7.502738525390625,"end":7.847566162109375},{"word":"paver ","start":7.847566162109375,"end":8.192393798828125}],"metadata":{"response_id":1}},{"role":"user","content":"quote, please. ","words":[{"word":"quote, ","start":8.054999,"end":8.375},{"word":"please. ","start":8.375,"end":8.455}]},{"role":"agent","content":"Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?","words":[{"word":"Sure, ","start":10.342,"end":10.68682763671875},{"word":"I ","start":10.68682763671875,"end":11.0316552734375},{"word":"can ","start":11.0316552734375,"end":11.376482666015624},{"word":"help ","start":11.376482666015624,"end":11.721310302734375},{"word":"with ","start":11.44842236328125,"end":11.79325},{"word":"that. ","start":11.44842236328125,"end":11.79325},{"word":"Could ","start":11.79325,"end":12.13807763671875},{"word":"you ","start":12.13807763671875,"end":12.4829052734375},{"word":"tell ","start":12.4829052734375,"end":12.827732666015624},{"word":"me ","start":12.827732666015624,"end":13.172560302734375},{"word":"a ","start":13.172560302734375,"end":13.517387939453124},{"word":"little ","start":13.517387939453124,"end":13.862215576171875},{"word":"about ","start":13.862215576171875,"end":14.207043212890625},{"word":"the ","start":14.095505859375,"end":14.440333251953126},{"word":"project ","start":14.095505859375,"end":14.440333251953126},{"word":"you’d ","start":14.095505859375,"end":14.440333251953126},{"word":"like ","start":14.095505859375,"end":14.440333251953126},{"word":"a ","start":14.095505859375,"end":14.440333251953126},{"word":"quote ","start":14.095505859375,"end":14.440333251953126},{"word":"for? ","start":14.095505859375,"end":14.440333251953126},{"word":"For ","start":14.440333251953126,"end":14.785160888671875},{"word":"example, ","start":14.785160888671875,"end":15.129988525390624},{"word":"is ","start":15.129988525390624,"end":15.474816162109375},{"word":"it ","start":15.474816162109375,"end":15.819643798828125},{"word":"paver ","start":15.819643798828125,"end":16.16447119140625},{"word":"repair, ","start":16.16447119140625,"end":16.509298828125},{"word":"cleaning, ","start":16.509298828125,"end":16.85412646484375},{"word":"sealing, ","start":16.85412646484375,"end":17.1989541015625},{"word":"or ","start":17.1989541015625,"end":17.543781494140624},{"word":"something ","start":17.543781494140624,"end":17.888609130859376},{"word":"else?","start":17.888609130859376,"end":18.233436767578127}],"metadata":{"response_id":3}},{"role":"user","content":"I sunken travertine pavers around the pool. ","words":[{"word":"I ","start":20.044999999999998,"end":20.365},{"word":"sunken ","start":20.365,"end":21.005},{"word":"travertine ","start":21.005,"end":21.645},{"word":"pavers ","start":22.544999,"end":23.185},{"word":"around ","start":23.185,"end":23.425},{"word":"the ","start":23.425,"end":23.505},{"word":"pool. ","start":23.505,"end":23.665}]},{"role":"agent","content":"Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?","words":[{"word":"Thanks ","start":24.766,"end":25.11082763671875},{"word":"for ","start":25.11082763671875,"end":25.4556552734375},{"word":"sharing ","start":25.4556552734375,"end":25.800482666015625},{"word":"that. ","start":25.466089111328124,"end":25.810916748046875},{"word":"So ","start":25.810916748046875,"end":26.155744140625},{"word":"you ","start":26.155744140625,"end":26.50057177734375},{"word":"have ","start":26.50057177734375,"end":26.8453994140625},{"word":"sunken ","start":26.8453994140625,"end":27.19022705078125},{"word":"travertine ","start":27.19022705078125,"end":27.5350546875},{"word":"pavers ","start":27.5350546875,"end":27.879882080078126},{"word":"around ","start":27.879882080078126,"end":28.224709716796873},{"word":"your ","start":28.224709716796873,"end":28.569537353515624},{"word":"pool ","start":28.569537353515624,"end":28.914364990234375},{"word":"that ","start":28.914364990234375,"end":29.259192626953126},{"word":"need ","start":29.259192626953126,"end":29.60402001953125},{"word":"repair.","start":29.60402001953125,"end":29.94884765625},{"word":" Would ","start":30.536166748046874,"end":30.880994140625},{"word":"you ","start":30.880994140625,"end":31.22582177734375},{"word":"prefer ","start":31.22582177734375,"end":31.5706494140625},{"word":"to ","start":31.5706494140625,"end":31.91547705078125},{"word":"get ","start":31.91547705078125,"end":32.2603046875},{"word":"an ","start":32.2603046875,"end":32.60513208007813},{"word":"online ","start":32.60513208007813,"end":32.949959716796876},{"word":"estimate ","start":32.949959716796876,"end":33.29478735351562},{"word":"by ","start":33.29478735351562,"end":33.63961499023438},{"word":"sending ","start":33.63961499023438,"end":33.984442626953125},{"word":"us ","start":33.984442626953125,"end":34.32927001953125},{"word":"some ","start":34.32927001953125,"end":34.67409765625},{"word":"photos, ","start":34.67409765625,"end":35.01892529296875},{"word":"or ","start":35.01892529296875,"end":35.3637529296875},{"word":"would ","start":35.3637529296875,"end":35.70858056640625},{"word":"you ","start":35.70858056640625,"end":36.05340795898437},{"word":"like ","start":35.891839111328125,"end":36.23666674804687},{"word":"to ","start":35.891839111328125,"end":36.23666674804687},{"word":"schedule ","start":35.891839111328125,"end":36.23666674804687},{"word":"an ","start":35.891839111328125,"end":36.23666674804687},{"word":"on-site ","start":35.891839111328125,"end":36.23666674804687},{"word":"consultation?","start":35.891839111328125,"end":36.23666674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Schedule a consultation. ","words":[{"word":"Schedule ","start":37.085,"end":37.565000000000005},{"word":"a ","start":37.565000000000005,"end":37.885000000000005},{"word":"consultation. ","start":37.885000000000005,"end":38.205000000000005}]},{"role":"agent","content":"Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?","words":[{"word":"Great, ","start":39.311,"end":39.65582763671875},{"word":"we ","start":39.65582763671875,"end":40.0006552734375},{"word":"can ","start":40.0006552734375,"end":40.34548266601563},{"word":"arrange ","start":40.34548266601563,"end":40.690310302734375},{"word":"an ","start":40.690310302734375,"end":41.03513793945312},{"word":"on-site ","start":41.03513793945312,"end":41.37996557617188},{"word":"consultation ","start":41.37996557617188,"end":41.724793212890624},{"word":"for ","start":41.724793212890624,"end":42.06962060546875},{"word":"you. ","start":42.01958911132812,"end":42.36441674804688},{"word":"May ","start":42.36441674804688,"end":42.709244140625},{"word":"I ","start":42.709244140625,"end":43.05407177734375},{"word":"have ","start":43.05407177734375,"end":43.3988994140625},{"word":"your ","start":43.3988994140625,"end":43.74372705078125},{"word":"name ","start":43.74372705078125,"end":44.0885546875},{"word":"and ","start":44.0885546875,"end":44.433382080078125},{"word":"the ","start":44.433382080078125,"end":44.77820971679687},{"word":"property ","start":44.77820971679687,"end":45.12303735351563},{"word":"address ","start":45.12303735351563,"end":45.467864990234375},{"word":"where ","start":45.467864990234375,"end":45.81269262695312},{"word":"the ","start":45.81269262695312,"end":46.15752001953125},{"word":"work ","start":46.15752001953125,"end":46.50234765625},{"word":"is ","start":46.50234765625,"end":46.84717529296875},{"word":"needed?","start":46.84717529296875,"end":47.1920029296875}],"metadata":{"response_id":6}},{"role":"user","content":"Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. ","words":[{"word":"Paul ","start":48.695002,"end":49.175002},{"word":"Arsenault. ","start":49.175002,"end":49.815000000000005},{"word":"Nineteen ","start":51.545,"end":51.945},{"word":"o ","start":51.945,"end":52.265002},{"word":"four. ","start":52.265002,"end":52.505},{"word":"Rainforest ","start":53.045,"end":53.925000000000004},{"word":"Trail, ","start":54.175000000000004,"end":54.654998},{"word":"Sarasota, ","start":55.675002,"end":56.395},{"word":"Florida ","start":56.395,"end":56.715},{"word":"three ","start":57.564998,"end":57.965},{"word":"four ","start":57.965,"end":58.285000000000004},{"word":"two ","start":58.285000000000004,"end":58.605000000000004},{"word":"four ","start":58.605000000000004,"end":59.005},{"word":"zero. ","start":59.005,"end":59.244998}]},{"role":"agent","content":"Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?","words":[{"word":"Thanks, ","start":60.95,"end":61.29482763671875},{"word":"Paul. ","start":61.29482763671875,"end":61.6396552734375},{"word":"What’s ","start":61.6396552734375,"end":61.98448266601562},{"word":"the ","start":61.98448266601562,"end":62.32931030273438},{"word":"best ","start":62.32931030273438,"end":62.674137939453125},{"word":"phone ","start":62.674137939453125,"end":63.01896557617187},{"word":"number ","start":63.01896557617187,"end":63.36379321289063},{"word":"for ","start":63.36379321289063,"end":63.70862060546875},{"word":"the ","start":63.70862060546875,"end":64.0534482421875},{"word":"team ","start":64.0534482421875,"end":64.39827587890625},{"word":"to ","start":64.39827587890625,"end":64.743103515625},{"word":"reach ","start":64.743103515625,"end":65.08793115234376},{"word":"you ","start":65.08793115234376,"end":65.43275854492188},{"word":"about ","start":65.43275854492188,"end":65.77758618164063},{"word":"your ","start":65.43492236328125,"end":65.77975},{"word":"consultation?","start":65.43492236328125,"end":65.77975}],"metadata":{"response_id":10}},{"role":"user","content":"Nine zero four five zero two zero eight five five. ","words":[{"word":"Nine ","start":66.64501,"end":67.125},{"word":"zero ","start":67.125,"end":67.445},{"word":"four ","start":67.445,"end":68.005},{"word":"five ","start":68.005,"end":68.405},{"word":"zero ","start":68.405,"end":68.80499999999999},{"word":"two ","start":68.80499999999999,"end":69.045},{"word":"zero ","start":69.49500499999999,"end":69.895},{"word":"eight ","start":69.895,"end":70.13500499999999},{"word":"five ","start":70.13500499999999,"end":70.455005},{"word":"five. ","start":70.455005,"end":70.695}]},{"role":"agent","content":"Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Got ","start":72.1,"end":72.44482763671876},{"word":"it, ","start":72.44482763671876,"end":72.7896552734375},{"word":"thank ","start":72.7896552734375,"end":73.13448266601563},{"word":"you.","start":72.88133911132813,"end":73.22616674804688},{"word":" Just ","start":73.22616674804688,"end":73.570994140625},{"word":"to ","start":73.570994140625,"end":73.91582177734375},{"word":"confirm, ","start":73.91582177734375,"end":74.2606494140625},{"word":"you’d ","start":74.2606494140625,"end":74.60547705078125},{"word":"like ","start":74.60547705078125,"end":74.9503046875},{"word":"an ","start":74.9503046875,"end":75.29513208007812},{"word":"on-site ","start":75.29513208007812,"end":75.63995971679688},{"word":"consultation ","start":75.63995971679688,"end":75.98478735351563},{"word":"for ","start":75.98478735351563,"end":76.32961499023438},{"word":"sunken ","start":76.32961499023438,"end":76.67444262695312},{"word":"travertine ","start":76.67444262695312,"end":77.01927001953125},{"word":"paver ","start":77.01927001953125,"end":77.36409765625},{"word":"repair ","start":77.36409765625,"end":77.70892529296874},{"word":"around ","start":77.70892529296874,"end":78.0537529296875},{"word":"your ","start":78.0537529296875,"end":78.39858056640625},{"word":"pool ","start":78.39858056640625,"end":78.74340795898438},{"word":"at ","start":78.74340795898438,"end":79.08823559570313},{"word":"1904 ","start":79.08823559570313,"end":79.43306323242187},{"word":"Rainforest ","start":79.43306323242187,"end":79.77789086914062},{"word":"Trail, ","start":79.77789086914062,"end":80.12271850585938},{"word":"Sarasota, ","start":80.12271850585938,"end":80.4675458984375},{"word":"FL ","start":80.4675458984375,"end":80.81237353515625},{"word":"34240, ","start":80.81237353515625,"end":81.157201171875},{"word":"and ","start":81.157201171875,"end":81.50202880859375},{"word":"your ","start":81.50202880859375,"end":81.84685620117187},{"word":"best ","start":81.84685620117187,"end":82.19168383789062},{"word":"contact ","start":82.19168383789062,"end":82.53651147460937},{"word":"number ","start":82.53651147460937,"end":82.88133911132813},{"word":"is ","start":82.88133911132813,"end":83.22616674804688},{"word":"904-502-0855. ","start":83.22616674804688,"end":83.570994140625},{"word":"Is ","start":93.65525,"end":94.00007763671876},{"word":"there ","start":94.00007763671876,"end":94.3449052734375},{"word":"a ","start":94.3449052734375,"end":94.68973266601563},{"word":"particular ","start":94.68973266601563,"end":95.03456030273438},{"word":"timeline ","start":95.03456030273438,"end":95.37938793945312},{"word":"you’re ","start":95.37938793945312,"end":95.72421557617187},{"word":"hoping ","start":95.72421557617187,"end":96.06904321289062},{"word":"for, ","start":96.06904321289062,"end":96.41387060546874},{"word":"or ","start":96.41387060546874,"end":96.7586982421875},{"word":"is ","start":96.7586982421875,"end":97.10352587890625},{"word":"this ","start":97.10352587890625,"end":97.448353515625},{"word":"flexible?","start":97.448353515625,"end":97.79318115234375}],"metadata":{"response_id":11}},{"role":"user","content":"I would like a quote within the next week. ","words":[{"word":"I ","start":99.645,"end":99.96499999999999},{"word":"would ","start":99.96499999999999,"end":100.124995},{"word":"like ","start":100.124995,"end":100.365},{"word":"a ","start":100.365,"end":100.685},{"word":"quote ","start":100.685,"end":101.084994},{"word":"within ","start":101.084994,"end":101.484996},{"word":"the ","start":101.484996,"end":101.645},{"word":"next ","start":101.645,"end":101.80499499999999},{"word":"week. ","start":101.80499499999999,"end":102.04499}]},{"role":"agent","content":"Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?","words":[{"word":"Thanks ","start":103.314,"end":103.65882763671875},{"word":"for ","start":103.65882763671875,"end":104.0036552734375},{"word":"letting ","start":103.90958911132813,"end":104.25441674804688},{"word":"me ","start":103.90958911132813,"end":104.25441674804688},{"word":"know. ","start":103.90958911132813,"end":104.25441674804688},{"word":"I’ll ","start":104.25441674804688,"end":104.599244140625},{"word":"note ","start":104.599244140625,"end":104.94407177734375},{"word":"that ","start":104.94407177734375,"end":105.2888994140625},{"word":"you’d ","start":105.2888994140625,"end":105.63372705078125},{"word":"like ","start":105.63372705078125,"end":105.9785546875},{"word":"a ","start":105.9785546875,"end":106.32338208007812},{"word":"quote ","start":106.32338208007812,"end":106.66820971679688},{"word":"within ","start":106.66820971679688,"end":107.01303735351563},{"word":"the ","start":106.92817236328125,"end":107.273},{"word":"next ","start":106.92817236328125,"end":107.273},{"word":"week. ","start":106.92817236328125,"end":107.273},{"word":"A ","start":107.273,"end":107.61782763671874},{"word":"member ","start":107.61782763671874,"end":107.9626552734375},{"word":"of ","start":107.9626552734375,"end":108.30748266601563},{"word":"the ","start":108.30748266601563,"end":108.65231030273438},{"word":"Instant ","start":108.65231030273438,"end":108.99713793945313},{"word":"Pavers ","start":108.99713793945313,"end":109.34196557617187},{"word":"team ","start":109.34196557617187,"end":109.68679321289062},{"word":"will ","start":109.68679321289062,"end":110.03162060546875},{"word":"review ","start":110.03162060546875,"end":110.3764482421875},{"word":"your ","start":110.3764482421875,"end":110.72127587890625},{"word":"information ","start":110.72127587890625,"end":111.066103515625},{"word":"and ","start":111.066103515625,"end":111.41093115234375},{"word":"contact ","start":111.41093115234375,"end":111.75575854492187},{"word":"you ","start":111.75575854492187,"end":112.10058618164062},{"word":"soon ","start":112.10058618164062,"end":112.44541381835937},{"word":"to ","start":112.44541381835937,"end":112.79024145507813},{"word":"schedule ","start":112.79024145507813,"end":113.13506884765626},{"word":"your ","start":112.88408911132812,"end":113.22891674804687},{"word":"on-site ","start":112.88408911132812,"end":113.22891674804687},{"word":"consultation.","start":112.88408911132812,"end":113.22891674804687},{"word":"\n\nIs ","start":113.22891674804687,"end":113.573744140625},{"word":"there ","start":113.573744140625,"end":113.91857177734374},{"word":"anything ","start":113.91857177734374,"end":114.2633994140625},{"word":"else ","start":114.2633994140625,"end":114.60822705078125},{"word":"I ","start":114.60822705078125,"end":114.9530546875},{"word":"can ","start":114.73008911132813,"end":115.07491674804687},{"word":"help ","start":114.73008911132813,"end":115.07491674804687},{"word":"you ","start":114.73008911132813,"end":115.07491674804687},{"word":"with ","start":114.73008911132813,"end":115.07491674804687},{"word":"today?","start":114.73008911132813,"end":115.07491674804687}],"metadata":{"response_id":12}},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":116.525004,"end":116.925006},{"word":"Thank ","start":116.925006,"end":117.085},{"word":"you. ","start":117.085,"end":117.16499999999999}]},{"role":"agent","content":"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!","words":[{"word":"Thank ","start":118.965,"end":119.30982763671875},{"word":"you ","start":119.30982763671875,"end":119.6546552734375},{"word":"for ","start":119.6546552734375,"end":119.99948266601562},{"word":"calling, ","start":119.99948266601562,"end":120.34431030273437},{"word":"Paul. ","start":120.34431030273437,"end":120.68913793945312},{"word":"Please ","start":120.68913793945312,"end":121.03396557617188},{"word":"watch ","start":121.03396557617188,"end":121.37879321289063},{"word":"for ","start":121.37879321289063,"end":121.72362060546875},{"word":"a ","start":121.72362060546875,"end":122.0684482421875},{"word":"call ","start":122.0684482421875,"end":122.41327587890625},{"word":"from ","start":122.41327587890625,"end":122.758103515625},{"word":"the ","start":122.439880859375,"end":122.78470825195312},{"word":"Instant ","start":122.439880859375,"end":122.78470825195312},{"word":"Pavers ","start":122.439880859375,"end":122.78470825195312},{"word":"team ","start":122.439880859375,"end":122.78470825195312},{"word":"soon. ","start":122.439880859375,"end":122.78470825195312},{"word":"Have ","start":122.78470825195312,"end":123.12953588867188},{"word":"a ","start":123.12953588867188,"end":123.47436352539063},{"word":"great ","start":123.27579736328126,"end":123.620625},{"word":"day!","start":123.27579736328126,"end":123.620625}],"metadata":{"response_id":14}},{"role":"tool_call_invocation","tool_call_id":"call_nfVlnDtGexoxCJFu80KLNhtB","name":"end_call","arguments":"{\"execution_message\":\"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!\"}","time_sec":123.659,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":926,"p90":1356.9,"p95":1461.4999999999998,"p99":1545.1000000000001,"min":1,"max":1566,"num":12,"sum":11035,"values":[1,861,1566,691,762,741,939,1061,1185,918,934,1376]},"e2e":{"p50":1546.0001220703125,"p90":1826.1,"p95":1856.55,"p99":1880.9099999999999,"min":1101,"max":1887,"num":8,"sum":11960.01220703125,"values":[1687.000244140625,1887,1101,1106,1705.001953125,1405,1269.010009765625,1800]},"tts":{"p50":152,"p90":197,"p95":216.5,"p99":232.10000000000002,"min":143,"max":236,"num":11,"sum":1800,"values":[152,158,143,160,145,150,158,236,197,151,150]},"asr":{"p50":184.5,"p90":269.2,"p95":270.6,"p99":271.72,"min":76,"max":272,"num":8,"sum":1557,"values":[76,155,169,200,268,272,160,257]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.3666708},{"product":"platform_tts","unit_price":0.025,"cost":3.1},{"product":"gpt_4_1","unit_price":0.075,"cost":9.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":124,"total_duration_unit_price":0.1916667,"combined_cost":25.2666708},"call_analysis":{"call_summary":"The caller, Paul Arsenault, requested a quote for repairing sunken travertine pavers around his pool. He provided his property address and phone number, and requested an on-site consultation within the next week. The agent confirmed the details and informed Paul that the team would contact him soon.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Paul Arsenault","property_address":"1904 Rainforest Trail, Sarasota, FL 34240","service_type":"repair","estimate_type":"site visit","qualified_lead":true,"project_description":"Repair of sunken travertine pavers around the pool.","phone_number":"9045020855"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1390,1385,1414,1470,1476,1536,1577,1551,1590,1596,1636,1728,1748,1796],"average":1563.7857142857142,"num_requests":14},"tool_calls":[{"tool_call_id":"call_nfVlnDtGexoxCJFu80KLNhtB","name":"end_call","type":"end_call","start_time_sec":123.659}],"from_number":"9045020855","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784123238136}

2026-07-15T07:47:23-06:00
{"event":"call_analyzed","call":{"call_id":"call_7ae6d549384d15c1f79eae0b645","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784123111847,"end_timestamp":1784123235509,"duration_ms":123662,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. \nUser: Okay. \nAgent: How may I help you?\nAgent: All right. What \nUser: Request a \nAgent: kind of paver \nUser: quote, please. \nAgent: Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?\nUser: I sunken travertine pavers around the pool. \nAgent: Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?\nUser: Schedule a consultation. \nAgent: Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?\nUser: Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. \nAgent: Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?\nUser: Nine zero four five zero two zero eight five five. \nAgent: Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?\nUser: I would like a quote within the next week. \nAgent: Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?\nUser: No. Thank you. \nAgent: Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.155,"end":0.49982763671875},{"word":"you ","start":0.49982763671875,"end":0.8446552734375},{"word":"for ","start":0.8446552734375,"end":1.189482666015625},{"word":"calling ","start":1.189482666015625,"end":1.534310302734375},{"word":"Instant ","start":1.534310302734375,"end":1.879137939453125},{"word":"Pavers. ","start":1.55167236328125,"end":1.8965},{"word":"This ","start":1.8965,"end":2.24132763671875},{"word":"is ","start":2.24132763671875,"end":2.5861552734375},{"word":"Mac ","start":2.5861552734375,"end":2.930982666015625},{"word":"the ","start":2.930982666015625,"end":3.275810302734375},{"word":"Digital ","start":3.275810302734375,"end":3.620637939453125},{"word":"Assistant. ","start":3.29317236328125,"end":3.638}],"metadata":{"response_id":0}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":3.9249997999999997,"end":4.3249997}]},{"role":"agent","content":"How may I help you?","words":[{"word":"How ","start":3.638,"end":3.98282763671875},{"word":"may ","start":3.98282763671875,"end":4.3276552734375},{"word":"I ","start":4.3276552734375,"end":4.672482666015625},{"word":"help ","start":4.523839111328125,"end":4.868666748046875},{"word":"you?","start":4.523839111328125,"end":4.868666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"All right. What ","words":[{"word":"All ","start":6.012,"end":6.35682763671875},{"word":"right. ","start":6.35682763671875,"end":6.7016552734375},{"word":"What ","start":6.813083251953125,"end":7.157910888671875}],"metadata":{"response_id":1}},{"role":"user","content":"Request a ","words":[{"word":"Request ","start":7.415,"end":7.895},{"word":"a ","start":7.895,"end":8.054999}]},{"role":"agent","content":"kind of paver ","words":[{"word":"kind ","start":7.157910888671875,"end":7.502738525390625},{"word":"of ","start":7.502738525390625,"end":7.847566162109375},{"word":"paver ","start":7.847566162109375,"end":8.192393798828125}],"metadata":{"response_id":1}},{"role":"user","content":"quote, please. ","words":[{"word":"quote, ","start":8.054999,"end":8.375},{"word":"please. ","start":8.375,"end":8.455}]},{"role":"agent","content":"Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?","words":[{"word":"Sure, ","start":10.342,"end":10.68682763671875},{"word":"I ","start":10.68682763671875,"end":11.0316552734375},{"word":"can ","start":11.0316552734375,"end":11.376482666015624},{"word":"help ","start":11.376482666015624,"end":11.721310302734375},{"word":"with ","start":11.44842236328125,"end":11.79325},{"word":"that. ","start":11.44842236328125,"end":11.79325},{"word":"Could ","start":11.79325,"end":12.13807763671875},{"word":"you ","start":12.13807763671875,"end":12.4829052734375},{"word":"tell ","start":12.4829052734375,"end":12.827732666015624},{"word":"me ","start":12.827732666015624,"end":13.172560302734375},{"word":"a ","start":13.172560302734375,"end":13.517387939453124},{"word":"little ","start":13.517387939453124,"end":13.862215576171875},{"word":"about ","start":13.862215576171875,"end":14.207043212890625},{"word":"the ","start":14.095505859375,"end":14.440333251953126},{"word":"project ","start":14.095505859375,"end":14.440333251953126},{"word":"you’d ","start":14.095505859375,"end":14.440333251953126},{"word":"like ","start":14.095505859375,"end":14.440333251953126},{"word":"a ","start":14.095505859375,"end":14.440333251953126},{"word":"quote ","start":14.095505859375,"end":14.440333251953126},{"word":"for? ","start":14.095505859375,"end":14.440333251953126},{"word":"For ","start":14.440333251953126,"end":14.785160888671875},{"word":"example, ","start":14.785160888671875,"end":15.129988525390624},{"word":"is ","start":15.129988525390624,"end":15.474816162109375},{"word":"it ","start":15.474816162109375,"end":15.819643798828125},{"word":"paver ","start":15.819643798828125,"end":16.16447119140625},{"word":"repair, ","start":16.16447119140625,"end":16.509298828125},{"word":"cleaning, ","start":16.509298828125,"end":16.85412646484375},{"word":"sealing, ","start":16.85412646484375,"end":17.1989541015625},{"word":"or ","start":17.1989541015625,"end":17.543781494140624},{"word":"something ","start":17.543781494140624,"end":17.888609130859376},{"word":"else?","start":17.888609130859376,"end":18.233436767578127}],"metadata":{"response_id":3}},{"role":"user","content":"I sunken travertine pavers around the pool. ","words":[{"word":"I ","start":20.044999999999998,"end":20.365},{"word":"sunken ","start":20.365,"end":21.005},{"word":"travertine ","start":21.005,"end":21.645},{"word":"pavers ","start":22.544999,"end":23.185},{"word":"around ","start":23.185,"end":23.425},{"word":"the ","start":23.425,"end":23.505},{"word":"pool. ","start":23.505,"end":23.665}]},{"role":"agent","content":"Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?","words":[{"word":"Thanks ","start":24.766,"end":25.11082763671875},{"word":"for ","start":25.11082763671875,"end":25.4556552734375},{"word":"sharing ","start":25.4556552734375,"end":25.800482666015625},{"word":"that. ","start":25.466089111328124,"end":25.810916748046875},{"word":"So ","start":25.810916748046875,"end":26.155744140625},{"word":"you ","start":26.155744140625,"end":26.50057177734375},{"word":"have ","start":26.50057177734375,"end":26.8453994140625},{"word":"sunken ","start":26.8453994140625,"end":27.19022705078125},{"word":"travertine ","start":27.19022705078125,"end":27.5350546875},{"word":"pavers ","start":27.5350546875,"end":27.879882080078126},{"word":"around ","start":27.879882080078126,"end":28.224709716796873},{"word":"your ","start":28.224709716796873,"end":28.569537353515624},{"word":"pool ","start":28.569537353515624,"end":28.914364990234375},{"word":"that ","start":28.914364990234375,"end":29.259192626953126},{"word":"need ","start":29.259192626953126,"end":29.60402001953125},{"word":"repair.","start":29.60402001953125,"end":29.94884765625},{"word":" Would ","start":30.536166748046874,"end":30.880994140625},{"word":"you ","start":30.880994140625,"end":31.22582177734375},{"word":"prefer ","start":31.22582177734375,"end":31.5706494140625},{"word":"to ","start":31.5706494140625,"end":31.91547705078125},{"word":"get ","start":31.91547705078125,"end":32.2603046875},{"word":"an ","start":32.2603046875,"end":32.60513208007813},{"word":"online ","start":32.60513208007813,"end":32.949959716796876},{"word":"estimate ","start":32.949959716796876,"end":33.29478735351562},{"word":"by ","start":33.29478735351562,"end":33.63961499023438},{"word":"sending ","start":33.63961499023438,"end":33.984442626953125},{"word":"us ","start":33.984442626953125,"end":34.32927001953125},{"word":"some ","start":34.32927001953125,"end":34.67409765625},{"word":"photos, ","start":34.67409765625,"end":35.01892529296875},{"word":"or ","start":35.01892529296875,"end":35.3637529296875},{"word":"would ","start":35.3637529296875,"end":35.70858056640625},{"word":"you ","start":35.70858056640625,"end":36.05340795898437},{"word":"like ","start":35.891839111328125,"end":36.23666674804687},{"word":"to ","start":35.891839111328125,"end":36.23666674804687},{"word":"schedule ","start":35.891839111328125,"end":36.23666674804687},{"word":"an ","start":35.891839111328125,"end":36.23666674804687},{"word":"on-site ","start":35.891839111328125,"end":36.23666674804687},{"word":"consultation?","start":35.891839111328125,"end":36.23666674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Schedule a consultation. ","words":[{"word":"Schedule ","start":37.085,"end":37.565000000000005},{"word":"a ","start":37.565000000000005,"end":37.885000000000005},{"word":"consultation. ","start":37.885000000000005,"end":38.205000000000005}]},{"role":"agent","content":"Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?","words":[{"word":"Great, ","start":39.311,"end":39.65582763671875},{"word":"we ","start":39.65582763671875,"end":40.0006552734375},{"word":"can ","start":40.0006552734375,"end":40.34548266601563},{"word":"arrange ","start":40.34548266601563,"end":40.690310302734375},{"word":"an ","start":40.690310302734375,"end":41.03513793945312},{"word":"on-site ","start":41.03513793945312,"end":41.37996557617188},{"word":"consultation ","start":41.37996557617188,"end":41.724793212890624},{"word":"for ","start":41.724793212890624,"end":42.06962060546875},{"word":"you. ","start":42.01958911132812,"end":42.36441674804688},{"word":"May ","start":42.36441674804688,"end":42.709244140625},{"word":"I ","start":42.709244140625,"end":43.05407177734375},{"word":"have ","start":43.05407177734375,"end":43.3988994140625},{"word":"your ","start":43.3988994140625,"end":43.74372705078125},{"word":"name ","start":43.74372705078125,"end":44.0885546875},{"word":"and ","start":44.0885546875,"end":44.433382080078125},{"word":"the ","start":44.433382080078125,"end":44.77820971679687},{"word":"property ","start":44.77820971679687,"end":45.12303735351563},{"word":"address ","start":45.12303735351563,"end":45.467864990234375},{"word":"where ","start":45.467864990234375,"end":45.81269262695312},{"word":"the ","start":45.81269262695312,"end":46.15752001953125},{"word":"work ","start":46.15752001953125,"end":46.50234765625},{"word":"is ","start":46.50234765625,"end":46.84717529296875},{"word":"needed?","start":46.84717529296875,"end":47.1920029296875}],"metadata":{"response_id":6}},{"role":"user","content":"Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. ","words":[{"word":"Paul ","start":48.695002,"end":49.175002},{"word":"Arsenault. ","start":49.175002,"end":49.815000000000005},{"word":"Nineteen ","start":51.545,"end":51.945},{"word":"o ","start":51.945,"end":52.265002},{"word":"four. ","start":52.265002,"end":52.505},{"word":"Rainforest ","start":53.045,"end":53.925000000000004},{"word":"Trail, ","start":54.175000000000004,"end":54.654998},{"word":"Sarasota, ","start":55.675002,"end":56.395},{"word":"Florida ","start":56.395,"end":56.715},{"word":"three ","start":57.564998,"end":57.965},{"word":"four ","start":57.965,"end":58.285000000000004},{"word":"two ","start":58.285000000000004,"end":58.605000000000004},{"word":"four ","start":58.605000000000004,"end":59.005},{"word":"zero. ","start":59.005,"end":59.244998}]},{"role":"agent","content":"Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?","words":[{"word":"Thanks, ","start":60.95,"end":61.29482763671875},{"word":"Paul. ","start":61.29482763671875,"end":61.6396552734375},{"word":"What’s ","start":61.6396552734375,"end":61.98448266601562},{"word":"the ","start":61.98448266601562,"end":62.32931030273438},{"word":"best ","start":62.32931030273438,"end":62.674137939453125},{"word":"phone ","start":62.674137939453125,"end":63.01896557617187},{"word":"number ","start":63.01896557617187,"end":63.36379321289063},{"word":"for ","start":63.36379321289063,"end":63.70862060546875},{"word":"the ","start":63.70862060546875,"end":64.0534482421875},{"word":"team ","start":64.0534482421875,"end":64.39827587890625},{"word":"to ","start":64.39827587890625,"end":64.743103515625},{"word":"reach ","start":64.743103515625,"end":65.08793115234376},{"word":"you ","start":65.08793115234376,"end":65.43275854492188},{"word":"about ","start":65.43275854492188,"end":65.77758618164063},{"word":"your ","start":65.43492236328125,"end":65.77975},{"word":"consultation?","start":65.43492236328125,"end":65.77975}],"metadata":{"response_id":10}},{"role":"user","content":"Nine zero four five zero two zero eight five five. ","words":[{"word":"Nine ","start":66.64501,"end":67.125},{"word":"zero ","start":67.125,"end":67.445},{"word":"four ","start":67.445,"end":68.005},{"word":"five ","start":68.005,"end":68.405},{"word":"zero ","start":68.405,"end":68.80499999999999},{"word":"two ","start":68.80499999999999,"end":69.045},{"word":"zero ","start":69.49500499999999,"end":69.895},{"word":"eight ","start":69.895,"end":70.13500499999999},{"word":"five ","start":70.13500499999999,"end":70.455005},{"word":"five. ","start":70.455005,"end":70.695}]},{"role":"agent","content":"Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Got ","start":72.1,"end":72.44482763671876},{"word":"it, ","start":72.44482763671876,"end":72.7896552734375},{"word":"thank ","start":72.7896552734375,"end":73.13448266601563},{"word":"you.","start":72.88133911132813,"end":73.22616674804688},{"word":" Just ","start":73.22616674804688,"end":73.570994140625},{"word":"to ","start":73.570994140625,"end":73.91582177734375},{"word":"confirm, ","start":73.91582177734375,"end":74.2606494140625},{"word":"you’d ","start":74.2606494140625,"end":74.60547705078125},{"word":"like ","start":74.60547705078125,"end":74.9503046875},{"word":"an ","start":74.9503046875,"end":75.29513208007812},{"word":"on-site ","start":75.29513208007812,"end":75.63995971679688},{"word":"consultation ","start":75.63995971679688,"end":75.98478735351563},{"word":"for ","start":75.98478735351563,"end":76.32961499023438},{"word":"sunken ","start":76.32961499023438,"end":76.67444262695312},{"word":"travertine ","start":76.67444262695312,"end":77.01927001953125},{"word":"paver ","start":77.01927001953125,"end":77.36409765625},{"word":"repair ","start":77.36409765625,"end":77.70892529296874},{"word":"around ","start":77.70892529296874,"end":78.0537529296875},{"word":"your ","start":78.0537529296875,"end":78.39858056640625},{"word":"pool ","start":78.39858056640625,"end":78.74340795898438},{"word":"at ","start":78.74340795898438,"end":79.08823559570313},{"word":"1904 ","start":79.08823559570313,"end":79.43306323242187},{"word":"Rainforest ","start":79.43306323242187,"end":79.77789086914062},{"word":"Trail, ","start":79.77789086914062,"end":80.12271850585938},{"word":"Sarasota, ","start":80.12271850585938,"end":80.4675458984375},{"word":"FL ","start":80.4675458984375,"end":80.81237353515625},{"word":"34240, ","start":80.81237353515625,"end":81.157201171875},{"word":"and ","start":81.157201171875,"end":81.50202880859375},{"word":"your ","start":81.50202880859375,"end":81.84685620117187},{"word":"best ","start":81.84685620117187,"end":82.19168383789062},{"word":"contact ","start":82.19168383789062,"end":82.53651147460937},{"word":"number ","start":82.53651147460937,"end":82.88133911132813},{"word":"is ","start":82.88133911132813,"end":83.22616674804688},{"word":"904-502-0855. ","start":83.22616674804688,"end":83.570994140625},{"word":"Is ","start":93.65525,"end":94.00007763671876},{"word":"there ","start":94.00007763671876,"end":94.3449052734375},{"word":"a ","start":94.3449052734375,"end":94.68973266601563},{"word":"particular ","start":94.68973266601563,"end":95.03456030273438},{"word":"timeline ","start":95.03456030273438,"end":95.37938793945312},{"word":"you’re ","start":95.37938793945312,"end":95.72421557617187},{"word":"hoping ","start":95.72421557617187,"end":96.06904321289062},{"word":"for, ","start":96.06904321289062,"end":96.41387060546874},{"word":"or ","start":96.41387060546874,"end":96.7586982421875},{"word":"is ","start":96.7586982421875,"end":97.10352587890625},{"word":"this ","start":97.10352587890625,"end":97.448353515625},{"word":"flexible?","start":97.448353515625,"end":97.79318115234375}],"metadata":{"response_id":11}},{"role":"user","content":"I would like a quote within the next week. ","words":[{"word":"I ","start":99.645,"end":99.96499999999999},{"word":"would ","start":99.96499999999999,"end":100.124995},{"word":"like ","start":100.124995,"end":100.365},{"word":"a ","start":100.365,"end":100.685},{"word":"quote ","start":100.685,"end":101.084994},{"word":"within ","start":101.084994,"end":101.484996},{"word":"the ","start":101.484996,"end":101.645},{"word":"next ","start":101.645,"end":101.80499499999999},{"word":"week. ","start":101.80499499999999,"end":102.04499}]},{"role":"agent","content":"Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?","words":[{"word":"Thanks ","start":103.314,"end":103.65882763671875},{"word":"for ","start":103.65882763671875,"end":104.0036552734375},{"word":"letting ","start":103.90958911132813,"end":104.25441674804688},{"word":"me ","start":103.90958911132813,"end":104.25441674804688},{"word":"know. ","start":103.90958911132813,"end":104.25441674804688},{"word":"I’ll ","start":104.25441674804688,"end":104.599244140625},{"word":"note ","start":104.599244140625,"end":104.94407177734375},{"word":"that ","start":104.94407177734375,"end":105.2888994140625},{"word":"you’d ","start":105.2888994140625,"end":105.63372705078125},{"word":"like ","start":105.63372705078125,"end":105.9785546875},{"word":"a ","start":105.9785546875,"end":106.32338208007812},{"word":"quote ","start":106.32338208007812,"end":106.66820971679688},{"word":"within ","start":106.66820971679688,"end":107.01303735351563},{"word":"the ","start":106.92817236328125,"end":107.273},{"word":"next ","start":106.92817236328125,"end":107.273},{"word":"week. ","start":106.92817236328125,"end":107.273},{"word":"A ","start":107.273,"end":107.61782763671874},{"word":"member ","start":107.61782763671874,"end":107.9626552734375},{"word":"of ","start":107.9626552734375,"end":108.30748266601563},{"word":"the ","start":108.30748266601563,"end":108.65231030273438},{"word":"Instant ","start":108.65231030273438,"end":108.99713793945313},{"word":"Pavers ","start":108.99713793945313,"end":109.34196557617187},{"word":"team ","start":109.34196557617187,"end":109.68679321289062},{"word":"will ","start":109.68679321289062,"end":110.03162060546875},{"word":"review ","start":110.03162060546875,"end":110.3764482421875},{"word":"your ","start":110.3764482421875,"end":110.72127587890625},{"word":"information ","start":110.72127587890625,"end":111.066103515625},{"word":"and ","start":111.066103515625,"end":111.41093115234375},{"word":"contact ","start":111.41093115234375,"end":111.75575854492187},{"word":"you ","start":111.75575854492187,"end":112.10058618164062},{"word":"soon ","start":112.10058618164062,"end":112.44541381835937},{"word":"to ","start":112.44541381835937,"end":112.79024145507813},{"word":"schedule ","start":112.79024145507813,"end":113.13506884765626},{"word":"your ","start":112.88408911132812,"end":113.22891674804687},{"word":"on-site ","start":112.88408911132812,"end":113.22891674804687},{"word":"consultation.","start":112.88408911132812,"end":113.22891674804687},{"word":"\n\nIs ","start":113.22891674804687,"end":113.573744140625},{"word":"there ","start":113.573744140625,"end":113.91857177734374},{"word":"anything ","start":113.91857177734374,"end":114.2633994140625},{"word":"else ","start":114.2633994140625,"end":114.60822705078125},{"word":"I ","start":114.60822705078125,"end":114.9530546875},{"word":"can ","start":114.73008911132813,"end":115.07491674804687},{"word":"help ","start":114.73008911132813,"end":115.07491674804687},{"word":"you ","start":114.73008911132813,"end":115.07491674804687},{"word":"with ","start":114.73008911132813,"end":115.07491674804687},{"word":"today?","start":114.73008911132813,"end":115.07491674804687}],"metadata":{"response_id":12}},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":116.525004,"end":116.925006},{"word":"Thank ","start":116.925006,"end":117.085},{"word":"you. ","start":117.085,"end":117.16499999999999}]},{"role":"agent","content":"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!","words":[{"word":"Thank ","start":118.965,"end":119.30982763671875},{"word":"you ","start":119.30982763671875,"end":119.6546552734375},{"word":"for ","start":119.6546552734375,"end":119.99948266601562},{"word":"calling, ","start":119.99948266601562,"end":120.34431030273437},{"word":"Paul. ","start":120.34431030273437,"end":120.68913793945312},{"word":"Please ","start":120.68913793945312,"end":121.03396557617188},{"word":"watch ","start":121.03396557617188,"end":121.37879321289063},{"word":"for ","start":121.37879321289063,"end":121.72362060546875},{"word":"a ","start":121.72362060546875,"end":122.0684482421875},{"word":"call ","start":122.0684482421875,"end":122.41327587890625},{"word":"from ","start":122.41327587890625,"end":122.758103515625},{"word":"the ","start":122.439880859375,"end":122.78470825195312},{"word":"Instant ","start":122.439880859375,"end":122.78470825195312},{"word":"Pavers ","start":122.439880859375,"end":122.78470825195312},{"word":"team ","start":122.439880859375,"end":122.78470825195312},{"word":"soon. ","start":122.439880859375,"end":122.78470825195312},{"word":"Have ","start":122.78470825195312,"end":123.12953588867188},{"word":"a ","start":123.12953588867188,"end":123.47436352539063},{"word":"great ","start":123.27579736328126,"end":123.620625},{"word":"day!","start":123.27579736328126,"end":123.620625}],"metadata":{"response_id":14}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. ","words":[{"word":"Thank ","start":0.155,"end":0.49982763671875},{"word":"you ","start":0.49982763671875,"end":0.8446552734375},{"word":"for ","start":0.8446552734375,"end":1.189482666015625},{"word":"calling ","start":1.189482666015625,"end":1.534310302734375},{"word":"Instant ","start":1.534310302734375,"end":1.879137939453125},{"word":"Pavers. ","start":1.55167236328125,"end":1.8965},{"word":"This ","start":1.8965,"end":2.24132763671875},{"word":"is ","start":2.24132763671875,"end":2.5861552734375},{"word":"Mac ","start":2.5861552734375,"end":2.930982666015625},{"word":"the ","start":2.930982666015625,"end":3.275810302734375},{"word":"Digital ","start":3.275810302734375,"end":3.620637939453125},{"word":"Assistant. ","start":3.29317236328125,"end":3.638}],"metadata":{"response_id":0}},{"role":"user","content":"Okay. ","words":[{"word":"Okay. ","start":3.9249997999999997,"end":4.3249997}]},{"role":"agent","content":"How may I help you?","words":[{"word":"How ","start":3.638,"end":3.98282763671875},{"word":"may ","start":3.98282763671875,"end":4.3276552734375},{"word":"I ","start":4.3276552734375,"end":4.672482666015625},{"word":"help ","start":4.523839111328125,"end":4.868666748046875},{"word":"you?","start":4.523839111328125,"end":4.868666748046875}],"metadata":{"response_id":0}},{"role":"agent","content":"All right. What ","words":[{"word":"All ","start":6.012,"end":6.35682763671875},{"word":"right. ","start":6.35682763671875,"end":6.7016552734375},{"word":"What ","start":6.813083251953125,"end":7.157910888671875}],"metadata":{"response_id":1}},{"role":"user","content":"Request a ","words":[{"word":"Request ","start":7.415,"end":7.895},{"word":"a ","start":7.895,"end":8.054999}]},{"role":"agent","content":"kind of paver ","words":[{"word":"kind ","start":7.157910888671875,"end":7.502738525390625},{"word":"of ","start":7.502738525390625,"end":7.847566162109375},{"word":"paver ","start":7.847566162109375,"end":8.192393798828125}],"metadata":{"response_id":1}},{"role":"user","content":"quote, please. ","words":[{"word":"quote, ","start":8.054999,"end":8.375},{"word":"please. ","start":8.375,"end":8.455}]},{"role":"agent","content":"Sure, I can help with that. Could you tell me a little about the project you’d like a quote for? For example, is it paver repair, cleaning, sealing, or something else?","words":[{"word":"Sure, ","start":10.342,"end":10.68682763671875},{"word":"I ","start":10.68682763671875,"end":11.0316552734375},{"word":"can ","start":11.0316552734375,"end":11.376482666015624},{"word":"help ","start":11.376482666015624,"end":11.721310302734375},{"word":"with ","start":11.44842236328125,"end":11.79325},{"word":"that. ","start":11.44842236328125,"end":11.79325},{"word":"Could ","start":11.79325,"end":12.13807763671875},{"word":"you ","start":12.13807763671875,"end":12.4829052734375},{"word":"tell ","start":12.4829052734375,"end":12.827732666015624},{"word":"me ","start":12.827732666015624,"end":13.172560302734375},{"word":"a ","start":13.172560302734375,"end":13.517387939453124},{"word":"little ","start":13.517387939453124,"end":13.862215576171875},{"word":"about ","start":13.862215576171875,"end":14.207043212890625},{"word":"the ","start":14.095505859375,"end":14.440333251953126},{"word":"project ","start":14.095505859375,"end":14.440333251953126},{"word":"you’d ","start":14.095505859375,"end":14.440333251953126},{"word":"like ","start":14.095505859375,"end":14.440333251953126},{"word":"a ","start":14.095505859375,"end":14.440333251953126},{"word":"quote ","start":14.095505859375,"end":14.440333251953126},{"word":"for? ","start":14.095505859375,"end":14.440333251953126},{"word":"For ","start":14.440333251953126,"end":14.785160888671875},{"word":"example, ","start":14.785160888671875,"end":15.129988525390624},{"word":"is ","start":15.129988525390624,"end":15.474816162109375},{"word":"it ","start":15.474816162109375,"end":15.819643798828125},{"word":"paver ","start":15.819643798828125,"end":16.16447119140625},{"word":"repair, ","start":16.16447119140625,"end":16.509298828125},{"word":"cleaning, ","start":16.509298828125,"end":16.85412646484375},{"word":"sealing, ","start":16.85412646484375,"end":17.1989541015625},{"word":"or ","start":17.1989541015625,"end":17.543781494140624},{"word":"something ","start":17.543781494140624,"end":17.888609130859376},{"word":"else?","start":17.888609130859376,"end":18.233436767578127}],"metadata":{"response_id":3}},{"role":"user","content":"I sunken travertine pavers around the pool. ","words":[{"word":"I ","start":20.044999999999998,"end":20.365},{"word":"sunken ","start":20.365,"end":21.005},{"word":"travertine ","start":21.005,"end":21.645},{"word":"pavers ","start":22.544999,"end":23.185},{"word":"around ","start":23.185,"end":23.425},{"word":"the ","start":23.425,"end":23.505},{"word":"pool. ","start":23.505,"end":23.665}]},{"role":"agent","content":"Thanks for sharing that. So you have sunken travertine pavers around your pool that need repair. Would you prefer to get an online estimate by sending us some photos, or would you like to schedule an on-site consultation?","words":[{"word":"Thanks ","start":24.766,"end":25.11082763671875},{"word":"for ","start":25.11082763671875,"end":25.4556552734375},{"word":"sharing ","start":25.4556552734375,"end":25.800482666015625},{"word":"that. ","start":25.466089111328124,"end":25.810916748046875},{"word":"So ","start":25.810916748046875,"end":26.155744140625},{"word":"you ","start":26.155744140625,"end":26.50057177734375},{"word":"have ","start":26.50057177734375,"end":26.8453994140625},{"word":"sunken ","start":26.8453994140625,"end":27.19022705078125},{"word":"travertine ","start":27.19022705078125,"end":27.5350546875},{"word":"pavers ","start":27.5350546875,"end":27.879882080078126},{"word":"around ","start":27.879882080078126,"end":28.224709716796873},{"word":"your ","start":28.224709716796873,"end":28.569537353515624},{"word":"pool ","start":28.569537353515624,"end":28.914364990234375},{"word":"that ","start":28.914364990234375,"end":29.259192626953126},{"word":"need ","start":29.259192626953126,"end":29.60402001953125},{"word":"repair.","start":29.60402001953125,"end":29.94884765625},{"word":" Would ","start":30.536166748046874,"end":30.880994140625},{"word":"you ","start":30.880994140625,"end":31.22582177734375},{"word":"prefer ","start":31.22582177734375,"end":31.5706494140625},{"word":"to ","start":31.5706494140625,"end":31.91547705078125},{"word":"get ","start":31.91547705078125,"end":32.2603046875},{"word":"an ","start":32.2603046875,"end":32.60513208007813},{"word":"online ","start":32.60513208007813,"end":32.949959716796876},{"word":"estimate ","start":32.949959716796876,"end":33.29478735351562},{"word":"by ","start":33.29478735351562,"end":33.63961499023438},{"word":"sending ","start":33.63961499023438,"end":33.984442626953125},{"word":"us ","start":33.984442626953125,"end":34.32927001953125},{"word":"some ","start":34.32927001953125,"end":34.67409765625},{"word":"photos, ","start":34.67409765625,"end":35.01892529296875},{"word":"or ","start":35.01892529296875,"end":35.3637529296875},{"word":"would ","start":35.3637529296875,"end":35.70858056640625},{"word":"you ","start":35.70858056640625,"end":36.05340795898437},{"word":"like ","start":35.891839111328125,"end":36.23666674804687},{"word":"to ","start":35.891839111328125,"end":36.23666674804687},{"word":"schedule ","start":35.891839111328125,"end":36.23666674804687},{"word":"an ","start":35.891839111328125,"end":36.23666674804687},{"word":"on-site ","start":35.891839111328125,"end":36.23666674804687},{"word":"consultation?","start":35.891839111328125,"end":36.23666674804687}],"metadata":{"response_id":5}},{"role":"user","content":"Schedule a consultation. ","words":[{"word":"Schedule ","start":37.085,"end":37.565000000000005},{"word":"a ","start":37.565000000000005,"end":37.885000000000005},{"word":"consultation. ","start":37.885000000000005,"end":38.205000000000005}]},{"role":"agent","content":"Great, we can arrange an on-site consultation for you. May I have your name and the property address where the work is needed?","words":[{"word":"Great, ","start":39.311,"end":39.65582763671875},{"word":"we ","start":39.65582763671875,"end":40.0006552734375},{"word":"can ","start":40.0006552734375,"end":40.34548266601563},{"word":"arrange ","start":40.34548266601563,"end":40.690310302734375},{"word":"an ","start":40.690310302734375,"end":41.03513793945312},{"word":"on-site ","start":41.03513793945312,"end":41.37996557617188},{"word":"consultation ","start":41.37996557617188,"end":41.724793212890624},{"word":"for ","start":41.724793212890624,"end":42.06962060546875},{"word":"you. ","start":42.01958911132812,"end":42.36441674804688},{"word":"May ","start":42.36441674804688,"end":42.709244140625},{"word":"I ","start":42.709244140625,"end":43.05407177734375},{"word":"have ","start":43.05407177734375,"end":43.3988994140625},{"word":"your ","start":43.3988994140625,"end":43.74372705078125},{"word":"name ","start":43.74372705078125,"end":44.0885546875},{"word":"and ","start":44.0885546875,"end":44.433382080078125},{"word":"the ","start":44.433382080078125,"end":44.77820971679687},{"word":"property ","start":44.77820971679687,"end":45.12303735351563},{"word":"address ","start":45.12303735351563,"end":45.467864990234375},{"word":"where ","start":45.467864990234375,"end":45.81269262695312},{"word":"the ","start":45.81269262695312,"end":46.15752001953125},{"word":"work ","start":46.15752001953125,"end":46.50234765625},{"word":"is ","start":46.50234765625,"end":46.84717529296875},{"word":"needed?","start":46.84717529296875,"end":47.1920029296875}],"metadata":{"response_id":6}},{"role":"user","content":"Paul Arsenault. Nineteen o four. Rainforest Trail, Sarasota, Florida three four two four zero. ","words":[{"word":"Paul ","start":48.695002,"end":49.175002},{"word":"Arsenault. ","start":49.175002,"end":49.815000000000005},{"word":"Nineteen ","start":51.545,"end":51.945},{"word":"o ","start":51.945,"end":52.265002},{"word":"four. ","start":52.265002,"end":52.505},{"word":"Rainforest ","start":53.045,"end":53.925000000000004},{"word":"Trail, ","start":54.175000000000004,"end":54.654998},{"word":"Sarasota, ","start":55.675002,"end":56.395},{"word":"Florida ","start":56.395,"end":56.715},{"word":"three ","start":57.564998,"end":57.965},{"word":"four ","start":57.965,"end":58.285000000000004},{"word":"two ","start":58.285000000000004,"end":58.605000000000004},{"word":"four ","start":58.605000000000004,"end":59.005},{"word":"zero. ","start":59.005,"end":59.244998}]},{"role":"agent","content":"Thanks, Paul. What’s the best phone number for the team to reach you about your consultation?","words":[{"word":"Thanks, ","start":60.95,"end":61.29482763671875},{"word":"Paul. ","start":61.29482763671875,"end":61.6396552734375},{"word":"What’s ","start":61.6396552734375,"end":61.98448266601562},{"word":"the ","start":61.98448266601562,"end":62.32931030273438},{"word":"best ","start":62.32931030273438,"end":62.674137939453125},{"word":"phone ","start":62.674137939453125,"end":63.01896557617187},{"word":"number ","start":63.01896557617187,"end":63.36379321289063},{"word":"for ","start":63.36379321289063,"end":63.70862060546875},{"word":"the ","start":63.70862060546875,"end":64.0534482421875},{"word":"team ","start":64.0534482421875,"end":64.39827587890625},{"word":"to ","start":64.39827587890625,"end":64.743103515625},{"word":"reach ","start":64.743103515625,"end":65.08793115234376},{"word":"you ","start":65.08793115234376,"end":65.43275854492188},{"word":"about ","start":65.43275854492188,"end":65.77758618164063},{"word":"your ","start":65.43492236328125,"end":65.77975},{"word":"consultation?","start":65.43492236328125,"end":65.77975}],"metadata":{"response_id":10}},{"role":"user","content":"Nine zero four five zero two zero eight five five. ","words":[{"word":"Nine ","start":66.64501,"end":67.125},{"word":"zero ","start":67.125,"end":67.445},{"word":"four ","start":67.445,"end":68.005},{"word":"five ","start":68.005,"end":68.405},{"word":"zero ","start":68.405,"end":68.80499999999999},{"word":"two ","start":68.80499999999999,"end":69.045},{"word":"zero ","start":69.49500499999999,"end":69.895},{"word":"eight ","start":69.895,"end":70.13500499999999},{"word":"five ","start":70.13500499999999,"end":70.455005},{"word":"five. ","start":70.455005,"end":70.695}]},{"role":"agent","content":"Got it, thank you. Just to confirm, you’d like an on-site consultation for sunken travertine paver repair around your pool at 1904 Rainforest Trail, Sarasota, FL 34240, and your best contact number is 904-502-0855. Is there a particular timeline you’re hoping for, or is this flexible?","words":[{"word":"Got ","start":72.1,"end":72.44482763671876},{"word":"it, ","start":72.44482763671876,"end":72.7896552734375},{"word":"thank ","start":72.7896552734375,"end":73.13448266601563},{"word":"you.","start":72.88133911132813,"end":73.22616674804688},{"word":" Just ","start":73.22616674804688,"end":73.570994140625},{"word":"to ","start":73.570994140625,"end":73.91582177734375},{"word":"confirm, ","start":73.91582177734375,"end":74.2606494140625},{"word":"you’d ","start":74.2606494140625,"end":74.60547705078125},{"word":"like ","start":74.60547705078125,"end":74.9503046875},{"word":"an ","start":74.9503046875,"end":75.29513208007812},{"word":"on-site ","start":75.29513208007812,"end":75.63995971679688},{"word":"consultation ","start":75.63995971679688,"end":75.98478735351563},{"word":"for ","start":75.98478735351563,"end":76.32961499023438},{"word":"sunken ","start":76.32961499023438,"end":76.67444262695312},{"word":"travertine ","start":76.67444262695312,"end":77.01927001953125},{"word":"paver ","start":77.01927001953125,"end":77.36409765625},{"word":"repair ","start":77.36409765625,"end":77.70892529296874},{"word":"around ","start":77.70892529296874,"end":78.0537529296875},{"word":"your ","start":78.0537529296875,"end":78.39858056640625},{"word":"pool ","start":78.39858056640625,"end":78.74340795898438},{"word":"at ","start":78.74340795898438,"end":79.08823559570313},{"word":"1904 ","start":79.08823559570313,"end":79.43306323242187},{"word":"Rainforest ","start":79.43306323242187,"end":79.77789086914062},{"word":"Trail, ","start":79.77789086914062,"end":80.12271850585938},{"word":"Sarasota, ","start":80.12271850585938,"end":80.4675458984375},{"word":"FL ","start":80.4675458984375,"end":80.81237353515625},{"word":"34240, ","start":80.81237353515625,"end":81.157201171875},{"word":"and ","start":81.157201171875,"end":81.50202880859375},{"word":"your ","start":81.50202880859375,"end":81.84685620117187},{"word":"best ","start":81.84685620117187,"end":82.19168383789062},{"word":"contact ","start":82.19168383789062,"end":82.53651147460937},{"word":"number ","start":82.53651147460937,"end":82.88133911132813},{"word":"is ","start":82.88133911132813,"end":83.22616674804688},{"word":"904-502-0855. ","start":83.22616674804688,"end":83.570994140625},{"word":"Is ","start":93.65525,"end":94.00007763671876},{"word":"there ","start":94.00007763671876,"end":94.3449052734375},{"word":"a ","start":94.3449052734375,"end":94.68973266601563},{"word":"particular ","start":94.68973266601563,"end":95.03456030273438},{"word":"timeline ","start":95.03456030273438,"end":95.37938793945312},{"word":"you’re ","start":95.37938793945312,"end":95.72421557617187},{"word":"hoping ","start":95.72421557617187,"end":96.06904321289062},{"word":"for, ","start":96.06904321289062,"end":96.41387060546874},{"word":"or ","start":96.41387060546874,"end":96.7586982421875},{"word":"is ","start":96.7586982421875,"end":97.10352587890625},{"word":"this ","start":97.10352587890625,"end":97.448353515625},{"word":"flexible?","start":97.448353515625,"end":97.79318115234375}],"metadata":{"response_id":11}},{"role":"user","content":"I would like a quote within the next week. ","words":[{"word":"I ","start":99.645,"end":99.96499999999999},{"word":"would ","start":99.96499999999999,"end":100.124995},{"word":"like ","start":100.124995,"end":100.365},{"word":"a ","start":100.365,"end":100.685},{"word":"quote ","start":100.685,"end":101.084994},{"word":"within ","start":101.084994,"end":101.484996},{"word":"the ","start":101.484996,"end":101.645},{"word":"next ","start":101.645,"end":101.80499499999999},{"word":"week. ","start":101.80499499999999,"end":102.04499}]},{"role":"agent","content":"Thanks for letting me know. I’ll note that you’d like a quote within the next week. A member of the Instant Pavers team will review your information and contact you soon to schedule your on-site consultation.\n\nIs there anything else I can help you with today?","words":[{"word":"Thanks ","start":103.314,"end":103.65882763671875},{"word":"for ","start":103.65882763671875,"end":104.0036552734375},{"word":"letting ","start":103.90958911132813,"end":104.25441674804688},{"word":"me ","start":103.90958911132813,"end":104.25441674804688},{"word":"know. ","start":103.90958911132813,"end":104.25441674804688},{"word":"I’ll ","start":104.25441674804688,"end":104.599244140625},{"word":"note ","start":104.599244140625,"end":104.94407177734375},{"word":"that ","start":104.94407177734375,"end":105.2888994140625},{"word":"you’d ","start":105.2888994140625,"end":105.63372705078125},{"word":"like ","start":105.63372705078125,"end":105.9785546875},{"word":"a ","start":105.9785546875,"end":106.32338208007812},{"word":"quote ","start":106.32338208007812,"end":106.66820971679688},{"word":"within ","start":106.66820971679688,"end":107.01303735351563},{"word":"the ","start":106.92817236328125,"end":107.273},{"word":"next ","start":106.92817236328125,"end":107.273},{"word":"week. ","start":106.92817236328125,"end":107.273},{"word":"A ","start":107.273,"end":107.61782763671874},{"word":"member ","start":107.61782763671874,"end":107.9626552734375},{"word":"of ","start":107.9626552734375,"end":108.30748266601563},{"word":"the ","start":108.30748266601563,"end":108.65231030273438},{"word":"Instant ","start":108.65231030273438,"end":108.99713793945313},{"word":"Pavers ","start":108.99713793945313,"end":109.34196557617187},{"word":"team ","start":109.34196557617187,"end":109.68679321289062},{"word":"will ","start":109.68679321289062,"end":110.03162060546875},{"word":"review ","start":110.03162060546875,"end":110.3764482421875},{"word":"your ","start":110.3764482421875,"end":110.72127587890625},{"word":"information ","start":110.72127587890625,"end":111.066103515625},{"word":"and ","start":111.066103515625,"end":111.41093115234375},{"word":"contact ","start":111.41093115234375,"end":111.75575854492187},{"word":"you ","start":111.75575854492187,"end":112.10058618164062},{"word":"soon ","start":112.10058618164062,"end":112.44541381835937},{"word":"to ","start":112.44541381835937,"end":112.79024145507813},{"word":"schedule ","start":112.79024145507813,"end":113.13506884765626},{"word":"your ","start":112.88408911132812,"end":113.22891674804687},{"word":"on-site ","start":112.88408911132812,"end":113.22891674804687},{"word":"consultation.","start":112.88408911132812,"end":113.22891674804687},{"word":"\n\nIs ","start":113.22891674804687,"end":113.573744140625},{"word":"there ","start":113.573744140625,"end":113.91857177734374},{"word":"anything ","start":113.91857177734374,"end":114.2633994140625},{"word":"else ","start":114.2633994140625,"end":114.60822705078125},{"word":"I ","start":114.60822705078125,"end":114.9530546875},{"word":"can ","start":114.73008911132813,"end":115.07491674804687},{"word":"help ","start":114.73008911132813,"end":115.07491674804687},{"word":"you ","start":114.73008911132813,"end":115.07491674804687},{"word":"with ","start":114.73008911132813,"end":115.07491674804687},{"word":"today?","start":114.73008911132813,"end":115.07491674804687}],"metadata":{"response_id":12}},{"role":"user","content":"No. Thank you. ","words":[{"word":"No. ","start":116.525004,"end":116.925006},{"word":"Thank ","start":116.925006,"end":117.085},{"word":"you. ","start":117.085,"end":117.16499999999999}]},{"role":"agent","content":"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!","words":[{"word":"Thank ","start":118.965,"end":119.30982763671875},{"word":"you ","start":119.30982763671875,"end":119.6546552734375},{"word":"for ","start":119.6546552734375,"end":119.99948266601562},{"word":"calling, ","start":119.99948266601562,"end":120.34431030273437},{"word":"Paul. ","start":120.34431030273437,"end":120.68913793945312},{"word":"Please ","start":120.68913793945312,"end":121.03396557617188},{"word":"watch ","start":121.03396557617188,"end":121.37879321289063},{"word":"for ","start":121.37879321289063,"end":121.72362060546875},{"word":"a ","start":121.72362060546875,"end":122.0684482421875},{"word":"call ","start":122.0684482421875,"end":122.41327587890625},{"word":"from ","start":122.41327587890625,"end":122.758103515625},{"word":"the ","start":122.439880859375,"end":122.78470825195312},{"word":"Instant ","start":122.439880859375,"end":122.78470825195312},{"word":"Pavers ","start":122.439880859375,"end":122.78470825195312},{"word":"team ","start":122.439880859375,"end":122.78470825195312},{"word":"soon. ","start":122.439880859375,"end":122.78470825195312},{"word":"Have ","start":122.78470825195312,"end":123.12953588867188},{"word":"a ","start":123.12953588867188,"end":123.47436352539063},{"word":"great ","start":123.27579736328126,"end":123.620625},{"word":"day!","start":123.27579736328126,"end":123.620625}],"metadata":{"response_id":14}},{"role":"tool_call_invocation","tool_call_id":"call_nfVlnDtGexoxCJFu80KLNhtB","name":"end_call","arguments":"{\"execution_message\":\"Thank you for calling, Paul. Please watch for a call from the Instant Pavers team soon. Have a great day!\"}","time_sec":123.659,"type":"end_call"}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/de708c380fd6c1abb2f3068ea2384411fffbdbdd5f034c31875b4ab7a83873e2/public.log","disconnection_reason":"agent_hangup","latency":{"llm":{"p50":926,"p90":1356.9,"p95":1461.4999999999998,"p99":1545.1000000000001,"min":1,"max":1566,"num":12,"sum":11035,"values":[1,861,1566,691,762,741,939,1061,1185,918,934,1376]},"e2e":{"p50":1546.0001220703125,"p90":1826.1,"p95":1856.55,"p99":1880.9099999999999,"min":1101,"max":1887,"num":8,"sum":11960.01220703125,"values":[1687.000244140625,1887,1101,1106,1705.001953125,1405,1269.010009765625,1800]},"tts":{"p50":152,"p90":197,"p95":216.5,"p99":232.10000000000002,"min":143,"max":236,"num":11,"sum":1800,"values":[152,158,143,160,145,150,158,236,197,151,150]},"asr":{"p50":184.5,"p90":269.2,"p95":270.6,"p99":271.72,"min":76,"max":272,"num":8,"sum":1557,"values":[76,155,169,200,268,272,160,257]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":11.3666708},{"product":"platform_tts","unit_price":0.025,"cost":3.1},{"product":"gpt_4_1","unit_price":0.075,"cost":9.3},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":124,"total_duration_unit_price":0.1916667,"combined_cost":25.2666708},"call_analysis":{"call_summary":"The caller, Paul Arsenault, requested a quote for repairing sunken travertine pavers around his pool. He provided his property address and phone number, and requested an on-site consultation within the next week. The agent confirmed the details and informed Paul that the team would contact him soon.","in_voicemail":false,"user_sentiment":"Positive","call_successful":true,"custom_analysis_data":{"customer_name":"Paul Arsenault","property_address":"1904 Rainforest Trail, Sarasota, FL 34240","service_type":"repair","estimate_type":"site visit","qualified_lead":true,"project_description":"Repair of sunken travertine pavers around the pool.","phone_number":"9045020855"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1390,1385,1414,1470,1476,1536,1577,1551,1590,1596,1636,1728,1748,1796],"average":1563.7857142857142,"num_requests":14},"tool_calls":[{"tool_call_id":"call_nfVlnDtGexoxCJFu80KLNhtB","name":"end_call","type":"end_call","start_time_sec":123.659}],"from_number":"9045020855","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784123238136}

2026-07-16T10:29:30-06:00
{"event":"call_started","call":{"call_id":"call_1bf681df2f28752dbee79260107","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1784219369724,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412467946","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784219369724}

2026-07-16T10:29:58-06:00
{"event":"call_ended","call":{"call_id":"call_1bf681df2f28752dbee79260107","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784219369724,"end_timestamp":1784219396389,"duration_ms":26665,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I please speak to a live agent? \nAgent: Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":314.5,"p90":564.5,"p95":595.75,"p99":620.75,"min":2,"max":627,"num":2,"sum":629,"values":[2,627]},"e2e":{"p50":978,"p90":978,"p95":978,"p99":978,"min":978,"max":978,"num":1,"sum":978,"values":[978]},"tts":{"p50":190.5,"p90":212.5,"p95":215.25,"p99":217.45,"min":163,"max":218,"num":2,"sum":381,"values":[218,163]},"asr":{"p50":156,"p90":156,"p95":156,"p99":156,"min":156,"max":156,"num":1,"sum":156,"values":[156]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397],"average":1397,"num_requests":1},"tool_calls":[],"from_number":"9412467946","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784219396389}

2026-07-16T10:29:58-06:00
{"event":"call_analyzed","call":{"call_id":"call_1bf681df2f28752dbee79260107","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784219369724,"end_timestamp":1784219396389,"duration_ms":26665,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I please speak to a live agent? \nAgent: Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":314.5,"p90":564.5,"p95":595.75,"p99":620.75,"min":2,"max":627,"num":2,"sum":629,"values":[2,627]},"e2e":{"p50":978,"p90":978,"p95":978,"p99":978,"min":978,"max":978,"num":1,"sum":978,"values":[978]},"tts":{"p50":190.5,"p90":212.5,"p95":215.25,"p99":217.45,"min":163,"max":218,"num":2,"sum":381,"values":[218,163]},"asr":{"p50":156,"p90":156,"p95":156,"p99":156,"min":156,"max":156,"num":1,"sum":156,"values":[156]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"call_analysis":{"call_summary":"The caller requested to speak to a live agent, but the digital assistant offered to help with project details or answer questions. The caller did not provide further information before hanging up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412467946"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397],"average":1397,"num_requests":1},"tool_calls":[],"from_number":"9412467946","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784219398207}

2026-07-16T10:30:03-06:00
{"event":"call_analyzed","call":{"call_id":"call_1bf681df2f28752dbee79260107","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784219369724,"end_timestamp":1784219396389,"duration_ms":26665,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I please speak to a live agent? \nAgent: Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":314.5,"p90":564.5,"p95":595.75,"p99":620.75,"min":2,"max":627,"num":2,"sum":629,"values":[2,627]},"e2e":{"p50":978,"p90":978,"p95":978,"p99":978,"min":978,"max":978,"num":1,"sum":978,"values":[978]},"tts":{"p50":190.5,"p90":212.5,"p95":215.25,"p99":217.45,"min":163,"max":218,"num":2,"sum":381,"values":[218,163]},"asr":{"p50":156,"p90":156,"p95":156,"p99":156,"min":156,"max":156,"num":1,"sum":156,"values":[156]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"call_analysis":{"call_summary":"The caller requested to speak to a live agent, but the digital assistant offered to help with project details or answer questions. The caller did not provide further information before hanging up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412467946"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397],"average":1397,"num_requests":1},"tool_calls":[],"from_number":"9412467946","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784219398207}

2026-07-16T10:30:09-06:00
{"event":"call_analyzed","call":{"call_id":"call_1bf681df2f28752dbee79260107","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":4,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","lk-real-ip":"18.98.16.121","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjEQurYDGAIgAQ==","x-lk-real-ip":"18.98.16.121","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784219369724,"end_timestamp":1784219396389,"duration_ms":26665,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I please speak to a live agent? \nAgent: Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.222,"end":0.56682763671875},{"word":"you ","start":0.56682763671875,"end":0.9116552734375},{"word":"for ","start":0.9116552734375,"end":1.256482666015625},{"word":"calling ","start":1.256482666015625,"end":1.601310302734375},{"word":"Instant ","start":1.601310302734375,"end":1.946137939453125},{"word":"Pavers. ","start":1.946137939453125,"end":2.290965576171875},{"word":"This ","start":2.35825,"end":2.70307763671875},{"word":"is ","start":2.70307763671875,"end":3.0479052734375},{"word":"Mac ","start":3.0479052734375,"end":3.392732666015625},{"word":"the ","start":3.392732666015625,"end":3.737560302734375},{"word":"Digital ","start":3.737560302734375,"end":4.082387939453125},{"word":"Assistant. ","start":4.082387939453125,"end":4.427215576171875},{"word":"How ","start":5.585833251953125,"end":5.930660888671875},{"word":"may ","start":5.930660888671875,"end":6.275488525390625},{"word":"I ","start":6.275488525390625,"end":6.620316162109375},{"word":"help ","start":6.320755859375,"end":6.665583251953125},{"word":"you?","start":6.320755859375,"end":6.665583251953125}],"metadata":{"response_id":0}},{"role":"user","content":"May I please speak to a live agent? ","words":[{"word":"May ","start":8.205,"end":8.445},{"word":"I ","start":8.445,"end":8.605},{"word":"please ","start":8.605,"end":8.845},{"word":"speak ","start":8.845,"end":9.005},{"word":"to ","start":9.005,"end":9.165000000000001},{"word":"a ","start":9.165000000000001,"end":9.325000000000001},{"word":"live ","start":9.325000000000001,"end":9.485000000000001},{"word":"agent? ","start":9.485000000000001,"end":9.805000000000001}]},{"role":"agent","content":"Thanks for asking. I’m the digital assistant for Instant Pavers and can help get your project details started or answer questions about our services. What can I assist you with today?","words":[{"word":"Thanks ","start":10.783,"end":11.12782763671875},{"word":"for ","start":11.12782763671875,"end":11.4726552734375},{"word":"asking. ","start":11.4726552734375,"end":11.817482666015625},{"word":"I’m ","start":11.909166748046875,"end":12.253994140625},{"word":"the ","start":12.253994140625,"end":12.59882177734375},{"word":"digital ","start":12.59882177734375,"end":12.9436494140625},{"word":"assistant ","start":12.9436494140625,"end":13.28847705078125},{"word":"for ","start":13.28847705078125,"end":13.6333046875},{"word":"Instant ","start":13.6333046875,"end":13.978132080078124},{"word":"Pavers ","start":13.978132080078124,"end":14.322959716796875},{"word":"and ","start":14.322959716796875,"end":14.667787353515624},{"word":"can ","start":14.667787353515624,"end":15.012614990234376},{"word":"help ","start":15.012614990234376,"end":15.357442626953125},{"word":"get ","start":15.357442626953125,"end":15.70227001953125},{"word":"your ","start":15.70227001953125,"end":16.04709765625},{"word":"project ","start":16.04709765625,"end":16.39192529296875},{"word":"details ","start":16.39192529296875,"end":16.7367529296875},{"word":"started ","start":16.7367529296875,"end":17.08158056640625},{"word":"or ","start":17.08158056640625,"end":17.426407958984374},{"word":"answer ","start":17.426407958984374,"end":17.771235595703125},{"word":"questions ","start":17.771235595703125,"end":18.116063232421876},{"word":"about ","start":17.961464111328127,"end":18.306291748046874},{"word":"our ","start":17.961464111328127,"end":18.306291748046874},{"word":"services. ","start":17.961464111328127,"end":18.306291748046874},{"word":"What ","start":18.306291748046874,"end":18.651119140625},{"word":"can ","start":18.651119140625,"end":18.99594677734375},{"word":"I ","start":18.99594677734375,"end":19.3407744140625},{"word":"assist ","start":19.3407744140625,"end":19.68560205078125},{"word":"you ","start":19.52879736328125,"end":19.873625},{"word":"with ","start":19.52879736328125,"end":19.873625},{"word":"today?","start":19.52879736328125,"end":19.873625}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/5a542ea772ea6a9faeaee0b1c7a798678ea5b139807ca474c32442204e9f2528/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":314.5,"p90":564.5,"p95":595.75,"p99":620.75,"min":2,"max":627,"num":2,"sum":629,"values":[2,627]},"e2e":{"p50":978,"p90":978,"p95":978,"p99":978,"min":978,"max":978,"num":1,"sum":978,"values":[978]},"tts":{"p50":190.5,"p90":212.5,"p95":215.25,"p99":217.45,"min":163,"max":218,"num":2,"sum":381,"values":[218,163]},"asr":{"p50":156,"p90":156,"p95":156,"p99":156,"min":156,"max":156,"num":1,"sum":156,"values":[156]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"call_analysis":{"call_summary":"The caller requested to speak to a live agent, but the digital assistant offered to help with project details or answer questions. The caller did not provide further information before hanging up.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412467946"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1397],"average":1397,"num_requests":1},"tool_calls":[],"from_number":"9412467946","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784219398207}

2026-07-16T19:33:16-06:00
{"event":"call_started","call":{"call_id":"call_81d3a7ec52f4c8c323424554a35","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1784251995626,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784251995626}

2026-07-16T19:34:02-06:00
{"event":"call_ended","call":{"call_id":"call_81d3a7ec52f4c8c323424554a35","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784251995626,"end_timestamp":1784252041355,"duration_ms":45729,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Let me talk to a live agent. \nAgent: Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?\nUser: Neither. Get get me someone now. \nAgent: I understand. The team may currently be on a job site, so I’m unable to connect you directly right now. I can make sure they receive your message and the best number to call you back. May I get your name and the best phone number for a callback?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.34,"end":0.68482763671875},{"word":"you ","start":0.68482763671875,"end":1.0296552734375},{"word":"for ","start":1.0296552734375,"end":1.374482666015625},{"word":"calling ","start":1.374482666015625,"end":1.719310302734375},{"word":"Instant ","start":1.719310302734375,"end":2.064137939453125},{"word":"Pavers. ","start":2.064137939453125,"end":2.408965576171875},{"word":"This ","start":2.882583251953125,"end":3.227410888671875},{"word":"is ","start":3.227410888671875,"end":3.572238525390625},{"word":"Mac ","start":3.572238525390625,"end":3.917066162109375},{"word":"the ","start":3.917066162109375,"end":4.261893798828125},{"word":"Digital ","start":4.261893798828125,"end":4.60672119140625},{"word":"Assistant. ","start":4.60672119140625,"end":4.951548828125},{"word":"How ","start":5.123333251953125,"end":5.468160888671875},{"word":"may ","start":5.468160888671875,"end":5.812988525390625},{"word":"I ","start":5.812988525390625,"end":6.157816162109375},{"word":"help ","start":5.82342236328125,"end":6.16825},{"word":"you?","start":5.82342236328125,"end":6.16825}],"metadata":{"response_id":0}},{"role":"user","content":"Let me talk to a live agent. ","words":[{"word":"Let ","start":8.446,"end":8.686},{"word":"me ","start":8.686,"end":8.926},{"word":"talk ","start":8.926,"end":9.166},{"word":"to ","start":9.166,"end":9.326},{"word":"a ","start":9.326,"end":9.565999},{"word":"live ","start":9.565999,"end":9.806000000000001},{"word":"agent. ","start":9.806000000000001,"end":10.126}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":11.141,"end":11.48582763671875},{"word":"Our ","start":12.046583251953125,"end":12.391410888671874},{"word":"team ","start":12.391410888671874,"end":12.736238525390625},{"word":"is ","start":12.736238525390625,"end":13.081066162109375},{"word":"usually ","start":13.081066162109375,"end":13.425893798828126},{"word":"out ","start":13.425893798828126,"end":13.77072119140625},{"word":"on ","start":13.77072119140625,"end":14.115548828125},{"word":"job ","start":14.115548828125,"end":14.46037646484375},{"word":"sites ","start":14.46037646484375,"end":14.8052041015625},{"word":"during ","start":14.8052041015625,"end":15.150031494140626},{"word":"the ","start":15.150031494140626,"end":15.494859130859375},{"word":"day, ","start":15.494859130859375,"end":15.839686767578126},{"word":"so ","start":15.839686767578126,"end":16.184514404296873},{"word":"they ","start":16.184514404296873,"end":16.529342041015624},{"word":"may ","start":16.31092236328125,"end":16.65575},{"word":"not ","start":16.31092236328125,"end":16.65575},{"word":"be ","start":16.31092236328125,"end":16.65575},{"word":"able ","start":16.31092236328125,"end":16.65575},{"word":"to ","start":16.31092236328125,"end":16.65575},{"word":"answer ","start":16.31092236328125,"end":16.65575},{"word":"right ","start":16.31092236328125,"end":16.65575},{"word":"away. ","start":16.31092236328125,"end":16.65575},{"word":"I ","start":16.65575,"end":17.00057763671875},{"word":"can ","start":17.00057763671875,"end":17.3454052734375},{"word":"take ","start":17.3454052734375,"end":17.690232666015625},{"word":"a ","start":17.690232666015625,"end":18.035060302734376},{"word":"message ","start":18.035060302734376,"end":18.379887939453123},{"word":"for ","start":18.379887939453123,"end":18.724715576171874},{"word":"them, ","start":18.724715576171874,"end":19.069543212890625},{"word":"or ","start":19.069543212890625,"end":19.41437060546875},{"word":"if ","start":19.41437060546875,"end":19.7591982421875},{"word":"you’re ","start":19.7591982421875,"end":20.10402587890625},{"word":"calling ","start":20.10402587890625,"end":20.448853515625},{"word":"about ","start":20.448853515625,"end":20.79368115234375},{"word":"a ","start":20.79368115234375,"end":21.138508544921876},{"word":"paver ","start":21.138508544921876,"end":21.483336181640624},{"word":"project, ","start":21.483336181640624,"end":21.828163818359375},{"word":"I ","start":21.828163818359375,"end":22.172991455078126},{"word":"can ","start":22.172991455078126,"end":22.51781884765625},{"word":"gather ","start":22.51781884765625,"end":22.862646484375},{"word":"the ","start":22.862646484375,"end":23.20747412109375},{"word":"details ","start":23.20747412109375,"end":23.5523017578125},{"word":"so ","start":23.5523017578125,"end":23.89712939453125},{"word":"they ","start":23.89712939453125,"end":24.241956787109373},{"word":"have ","start":24.241956787109373,"end":24.586784423828124},{"word":"everything ","start":24.586784423828124,"end":24.931612060546875},{"word":"they ","start":24.931612060546875,"end":25.276439697265626},{"word":"need ","start":25.227380859375,"end":25.572208251953125},{"word":"before ","start":25.227380859375,"end":25.572208251953125},{"word":"they ","start":25.227380859375,"end":25.572208251953125},{"word":"call ","start":25.227380859375,"end":25.572208251953125},{"word":"you ","start":25.227380859375,"end":25.572208251953125},{"word":"back. ","start":25.227380859375,"end":25.572208251953125},{"word":"Which ","start":25.572208251953125,"end":25.917035888671876},{"word":"would ","start":25.917035888671876,"end":26.261863525390623},{"word":"you ","start":26.261863525390623,"end":26.606691162109374},{"word":"prefer?","start":26.35354736328125,"end":26.698375}],"metadata":{"response_id":1}},{"role":"user","content":"Neither. Get get me someone now. ","words":[{"word":"Neither. ","start":28.316,"end":28.955999},{"word":"Get ","start":28.955999,"end":29.195999},{"word":"get ","start":29.195999,"end":29.516000000000002},{"word":"me ","start":29.516000000000002,"end":29.676000000000002},{"word":"someone ","start":29.676000000000002,"end":30.076},{"word":"now. ","start":30.076,"end":30.316}]},{"role":"agent","content":"I understand. The team may currently be on a job site, so I’m unable to connect you directly right now. I can make sure they receive your message and the best number to call you back. May I get your name and the best phone number for a callback?","words":[{"word":"I ","start":31.242,"end":31.58682763671875},{"word":"understand. ","start":31.58682763671875,"end":31.9316552734375},{"word":"The ","start":32.368166748046875,"end":32.712994140625},{"word":"team ","start":32.712994140625,"end":33.05782177734375},{"word":"may ","start":33.05782177734375,"end":33.4026494140625},{"word":"currently ","start":33.4026494140625,"end":33.74747705078125},{"word":"be ","start":33.74747705078125,"end":34.0923046875},{"word":"on ","start":34.0923046875,"end":34.43713208007812},{"word":"a ","start":34.43713208007812,"end":34.78195971679688},{"word":"job ","start":34.78195971679688,"end":35.126787353515624},{"word":"site, ","start":35.126787353515624,"end":35.47161499023437},{"word":"so ","start":35.47161499023437,"end":35.816442626953126},{"word":"I’m ","start":35.816442626953126,"end":36.16127001953125},{"word":"unable ","start":35.98233911132812,"end":36.32716674804688},{"word":"to ","start":35.98233911132812,"end":36.32716674804688},{"word":"connect ","start":35.98233911132812,"end":36.32716674804688},{"word":"you ","start":35.98233911132812,"end":36.32716674804688},{"word":"directly ","start":35.98233911132812,"end":36.32716674804688},{"word":"right ","start":35.98233911132812,"end":36.32716674804688},{"word":"now. ","start":35.98233911132812,"end":36.32716674804688},{"word":"I ","start":36.32716674804688,"end":36.671994140625},{"word":"can ","start":36.671994140625,"end":37.01682177734375},{"word":"make ","start":37.01682177734375,"end":37.3616494140625},{"word":"sure ","start":37.3616494140625,"end":37.70647705078125},{"word":"they ","start":37.70647705078125,"end":38.0513046875},{"word":"receive ","start":38.0513046875,"end":38.396132080078125},{"word":"your ","start":38.396132080078125,"end":38.74095971679687},{"word":"message ","start":38.74095971679687,"end":39.08578735351563},{"word":"and ","start":39.08578735351563,"end":39.430614990234375},{"word":"the ","start":39.39567236328125,"end":39.7405},{"word":"best ","start":39.39567236328125,"end":39.7405},{"word":"number ","start":39.39567236328125,"end":39.7405},{"word":"to ","start":39.39567236328125,"end":39.7405},{"word":"call ","start":39.39567236328125,"end":39.7405},{"word":"you ","start":39.39567236328125,"end":39.7405},{"word":"back. ","start":39.39567236328125,"end":39.7405},{"word":"May ","start":39.7405,"end":40.08532763671875},{"word":"I ","start":40.08532763671875,"end":40.4301552734375},{"word":"get ","start":40.4301552734375,"end":40.774982666015624},{"word":"your ","start":40.774982666015624,"end":41.11981030273437},{"word":"name ","start":41.11981030273437,"end":41.46463793945313},{"word":"and ","start":41.46463793945313,"end":41.809465576171874},{"word":"the ","start":41.809465576171874,"end":42.15429321289062},{"word":"best ","start":42.15429321289062,"end":42.49912060546875},{"word":"phone ","start":42.49912060546875,"end":42.8439482421875},{"word":"number ","start":42.8439482421875,"end":43.18877587890625},{"word":"for ","start":43.18877587890625,"end":43.533603515625},{"word":"a ","start":43.533603515625,"end":43.87843115234375},{"word":"callback?","start":43.784255859375,"end":44.129083251953126}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.34,"end":0.68482763671875},{"word":"you ","start":0.68482763671875,"end":1.0296552734375},{"word":"for ","start":1.0296552734375,"end":1.374482666015625},{"word":"calling ","start":1.374482666015625,"end":1.719310302734375},{"word":"Instant ","start":1.719310302734375,"end":2.064137939453125},{"word":"Pavers. ","start":2.064137939453125,"end":2.408965576171875},{"word":"This ","start":2.882583251953125,"end":3.227410888671875},{"word":"is ","start":3.227410888671875,"end":3.572238525390625},{"word":"Mac ","start":3.572238525390625,"end":3.917066162109375},{"word":"the ","start":3.917066162109375,"end":4.261893798828125},{"word":"Digital ","start":4.261893798828125,"end":4.60672119140625},{"word":"Assistant. ","start":4.60672119140625,"end":4.951548828125},{"word":"How ","start":5.123333251953125,"end":5.468160888671875},{"word":"may ","start":5.468160888671875,"end":5.812988525390625},{"word":"I ","start":5.812988525390625,"end":6.157816162109375},{"word":"help ","start":5.82342236328125,"end":6.16825},{"word":"you?","start":5.82342236328125,"end":6.16825}],"metadata":{"response_id":0}},{"role":"user","content":"Let me talk to a live agent. ","words":[{"word":"Let ","start":8.446,"end":8.686},{"word":"me ","start":8.686,"end":8.926},{"word":"talk ","start":8.926,"end":9.166},{"word":"to ","start":9.166,"end":9.326},{"word":"a ","start":9.326,"end":9.565999},{"word":"live ","start":9.565999,"end":9.806000000000001},{"word":"agent. ","start":9.806000000000001,"end":10.126}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":11.141,"end":11.48582763671875},{"word":"Our ","start":12.046583251953125,"end":12.391410888671874},{"word":"team ","start":12.391410888671874,"end":12.736238525390625},{"word":"is ","start":12.736238525390625,"end":13.081066162109375},{"word":"usually ","start":13.081066162109375,"end":13.425893798828126},{"word":"out ","start":13.425893798828126,"end":13.77072119140625},{"word":"on ","start":13.77072119140625,"end":14.115548828125},{"word":"job ","start":14.115548828125,"end":14.46037646484375},{"word":"sites ","start":14.46037646484375,"end":14.8052041015625},{"word":"during ","start":14.8052041015625,"end":15.150031494140626},{"word":"the ","start":15.150031494140626,"end":15.494859130859375},{"word":"day, ","start":15.494859130859375,"end":15.839686767578126},{"word":"so ","start":15.839686767578126,"end":16.184514404296873},{"word":"they ","start":16.184514404296873,"end":16.529342041015624},{"word":"may ","start":16.31092236328125,"end":16.65575},{"word":"not ","start":16.31092236328125,"end":16.65575},{"word":"be ","start":16.31092236328125,"end":16.65575},{"word":"able ","start":16.31092236328125,"end":16.65575},{"word":"to ","start":16.31092236328125,"end":16.65575},{"word":"answer ","start":16.31092236328125,"end":16.65575},{"word":"right ","start":16.31092236328125,"end":16.65575},{"word":"away. ","start":16.31092236328125,"end":16.65575},{"word":"I ","start":16.65575,"end":17.00057763671875},{"word":"can ","start":17.00057763671875,"end":17.3454052734375},{"word":"take ","start":17.3454052734375,"end":17.690232666015625},{"word":"a ","start":17.690232666015625,"end":18.035060302734376},{"word":"message ","start":18.035060302734376,"end":18.379887939453123},{"word":"for ","start":18.379887939453123,"end":18.724715576171874},{"word":"them, ","start":18.724715576171874,"end":19.069543212890625},{"word":"or ","start":19.069543212890625,"end":19.41437060546875},{"word":"if ","start":19.41437060546875,"end":19.7591982421875},{"word":"you’re ","start":19.7591982421875,"end":20.10402587890625},{"word":"calling ","start":20.10402587890625,"end":20.448853515625},{"word":"about ","start":20.448853515625,"end":20.79368115234375},{"word":"a ","start":20.79368115234375,"end":21.138508544921876},{"word":"paver ","start":21.138508544921876,"end":21.483336181640624},{"word":"project, ","start":21.483336181640624,"end":21.828163818359375},{"word":"I ","start":21.828163818359375,"end":22.172991455078126},{"word":"can ","start":22.172991455078126,"end":22.51781884765625},{"word":"gather ","start":22.51781884765625,"end":22.862646484375},{"word":"the ","start":22.862646484375,"end":23.20747412109375},{"word":"details ","start":23.20747412109375,"end":23.5523017578125},{"word":"so ","start":23.5523017578125,"end":23.89712939453125},{"word":"they ","start":23.89712939453125,"end":24.241956787109373},{"word":"have ","start":24.241956787109373,"end":24.586784423828124},{"word":"everything ","start":24.586784423828124,"end":24.931612060546875},{"word":"they ","start":24.931612060546875,"end":25.276439697265626},{"word":"need ","start":25.227380859375,"end":25.572208251953125},{"word":"before ","start":25.227380859375,"end":25.572208251953125},{"word":"they ","start":25.227380859375,"end":25.572208251953125},{"word":"call ","start":25.227380859375,"end":25.572208251953125},{"word":"you ","start":25.227380859375,"end":25.572208251953125},{"word":"back. ","start":25.227380859375,"end":25.572208251953125},{"word":"Which ","start":25.572208251953125,"end":25.917035888671876},{"word":"would ","start":25.917035888671876,"end":26.261863525390623},{"word":"you ","start":26.261863525390623,"end":26.606691162109374},{"word":"prefer?","start":26.35354736328125,"end":26.698375}],"metadata":{"response_id":1}},{"role":"user","content":"Neither. Get get me someone now. ","words":[{"word":"Neither. ","start":28.316,"end":28.955999},{"word":"Get ","start":28.955999,"end":29.195999},{"word":"get ","start":29.195999,"end":29.516000000000002},{"word":"me ","start":29.516000000000002,"end":29.676000000000002},{"word":"someone ","start":29.676000000000002,"end":30.076},{"word":"now. ","start":30.076,"end":30.316}]},{"role":"agent","content":"I understand. The team may currently be on a job site, so I’m unable to connect you directly right now. I can make sure they receive your message and the best number to call you back. May I get your name and the best phone number for a callback?","words":[{"word":"I ","start":31.242,"end":31.58682763671875},{"word":"understand. ","start":31.58682763671875,"end":31.9316552734375},{"word":"The ","start":32.368166748046875,"end":32.712994140625},{"word":"team ","start":32.712994140625,"end":33.05782177734375},{"word":"may ","start":33.05782177734375,"end":33.4026494140625},{"word":"currently ","start":33.4026494140625,"end":33.74747705078125},{"word":"be ","start":33.74747705078125,"end":34.0923046875},{"word":"on ","start":34.0923046875,"end":34.43713208007812},{"word":"a ","start":34.43713208007812,"end":34.78195971679688},{"word":"job ","start":34.78195971679688,"end":35.126787353515624},{"word":"site, ","start":35.126787353515624,"end":35.47161499023437},{"word":"so ","start":35.47161499023437,"end":35.816442626953126},{"word":"I’m ","start":35.816442626953126,"end":36.16127001953125},{"word":"unable ","start":35.98233911132812,"end":36.32716674804688},{"word":"to ","start":35.98233911132812,"end":36.32716674804688},{"word":"connect ","start":35.98233911132812,"end":36.32716674804688},{"word":"you ","start":35.98233911132812,"end":36.32716674804688},{"word":"directly ","start":35.98233911132812,"end":36.32716674804688},{"word":"right ","start":35.98233911132812,"end":36.32716674804688},{"word":"now. ","start":35.98233911132812,"end":36.32716674804688},{"word":"I ","start":36.32716674804688,"end":36.671994140625},{"word":"can ","start":36.671994140625,"end":37.01682177734375},{"word":"make ","start":37.01682177734375,"end":37.3616494140625},{"word":"sure ","start":37.3616494140625,"end":37.70647705078125},{"word":"they ","start":37.70647705078125,"end":38.0513046875},{"word":"receive ","start":38.0513046875,"end":38.396132080078125},{"word":"your ","start":38.396132080078125,"end":38.74095971679687},{"word":"message ","start":38.74095971679687,"end":39.08578735351563},{"word":"and ","start":39.08578735351563,"end":39.430614990234375},{"word":"the ","start":39.39567236328125,"end":39.7405},{"word":"best ","start":39.39567236328125,"end":39.7405},{"word":"number ","start":39.39567236328125,"end":39.7405},{"word":"to ","start":39.39567236328125,"end":39.7405},{"word":"call ","start":39.39567236328125,"end":39.7405},{"word":"you ","start":39.39567236328125,"end":39.7405},{"word":"back. ","start":39.39567236328125,"end":39.7405},{"word":"May ","start":39.7405,"end":40.08532763671875},{"word":"I ","start":40.08532763671875,"end":40.4301552734375},{"word":"get ","start":40.4301552734375,"end":40.774982666015624},{"word":"your ","start":40.774982666015624,"end":41.11981030273437},{"word":"name ","start":41.11981030273437,"end":41.46463793945313},{"word":"and ","start":41.46463793945313,"end":41.809465576171874},{"word":"the ","start":41.809465576171874,"end":42.15429321289062},{"word":"best ","start":42.15429321289062,"end":42.49912060546875},{"word":"phone ","start":42.49912060546875,"end":42.8439482421875},{"word":"number ","start":42.8439482421875,"end":43.18877587890625},{"word":"for ","start":43.18877587890625,"end":43.533603515625},{"word":"a ","start":43.533603515625,"end":43.87843115234375},{"word":"callback?","start":43.784255859375,"end":44.129083251953126}],"metadata":{"response_id":3}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e37c70330387f1941c286af9aefdd2c8a2bbe0f7042479c105fb94d82483fcf9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e37c70330387f1941c286af9aefdd2c8a2bbe0f7042479c105fb94d82483fcf9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e37c70330387f1941c286af9aefdd2c8a2bbe0f7042479c105fb94d82483fcf9/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":538,"p90":597.2,"p95":605.6,"p99":612.3199999999999,"min":2,"max":614,"num":4,"sum":1692,"values":[2,614,518,558]},"e2e":{"p50":970.5,"p90":1006.1,"p95":1010.55,"p99":1014.11,"min":926,"max":1015,"num":2,"sum":1941,"values":[1015,926]},"tts":{"p50":229.5,"p90":305.1,"p95":320.54999999999995,"p99":332.90999999999997,"min":152,"max":336,"num":4,"sum":947,"values":[336,226,233,152]},"asr":{"p50":175,"p90":192.6,"p95":194.8,"p99":196.56,"min":153,"max":197,"num":2,"sum":350,"values":[153,197]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.2166682},{"product":"platform_tts","unit_price":0.025,"cost":1.15},{"product":"gpt_4_1","unit_price":0.075,"cost":3.45},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":46,"total_duration_unit_price":0.1916667,"combined_cost":10.3166682},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1817,1894,1900],"average":1870.3333333333333,"num_requests":3},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784252041355}

2026-07-16T19:34:03-06:00
{"event":"call_analyzed","call":{"call_id":"call_81d3a7ec52f4c8c323424554a35","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","lk-real-ip":"18.98.16.123","lk-transport":"tcp"},"contact_dynamic_variables":{},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjMQrYgCGAIgAQ==","x-lk-real-ip":"18.98.16.123","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784251995626,"end_timestamp":1784252041355,"duration_ms":45729,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: Let me talk to a live agent. \nAgent: Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?\nUser: Neither. Get get me someone now. \nAgent: I understand. The team may currently be on a job site, so I’m unable to connect you directly right now. I can make sure they receive your message and the best number to call you back. May I get your name and the best phone number for a callback?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.34,"end":0.68482763671875},{"word":"you ","start":0.68482763671875,"end":1.0296552734375},{"word":"for ","start":1.0296552734375,"end":1.374482666015625},{"word":"calling ","start":1.374482666015625,"end":1.719310302734375},{"word":"Instant ","start":1.719310302734375,"end":2.064137939453125},{"word":"Pavers. ","start":2.064137939453125,"end":2.408965576171875},{"word":"This ","start":2.882583251953125,"end":3.227410888671875},{"word":"is ","start":3.227410888671875,"end":3.572238525390625},{"word":"Mac ","start":3.572238525390625,"end":3.917066162109375},{"word":"the ","start":3.917066162109375,"end":4.261893798828125},{"word":"Digital ","start":4.261893798828125,"end":4.60672119140625},{"word":"Assistant. ","start":4.60672119140625,"end":4.951548828125},{"word":"How ","start":5.123333251953125,"end":5.468160888671875},{"word":"may ","start":5.468160888671875,"end":5.812988525390625},{"word":"I ","start":5.812988525390625,"end":6.157816162109375},{"word":"help ","start":5.82342236328125,"end":6.16825},{"word":"you?","start":5.82342236328125,"end":6.16825}],"metadata":{"response_id":0}},{"role":"user","content":"Let me talk to a live agent. ","words":[{"word":"Let ","start":8.446,"end":8.686},{"word":"me ","start":8.686,"end":8.926},{"word":"talk ","start":8.926,"end":9.166},{"word":"to ","start":9.166,"end":9.326},{"word":"a ","start":9.326,"end":9.565999},{"word":"live ","start":9.565999,"end":9.806000000000001},{"word":"agent. ","start":9.806000000000001,"end":10.126}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":11.141,"end":11.48582763671875},{"word":"Our ","start":12.046583251953125,"end":12.391410888671874},{"word":"team ","start":12.391410888671874,"end":12.736238525390625},{"word":"is ","start":12.736238525390625,"end":13.081066162109375},{"word":"usually ","start":13.081066162109375,"end":13.425893798828126},{"word":"out ","start":13.425893798828126,"end":13.77072119140625},{"word":"on ","start":13.77072119140625,"end":14.115548828125},{"word":"job ","start":14.115548828125,"end":14.46037646484375},{"word":"sites ","start":14.46037646484375,"end":14.8052041015625},{"word":"during ","start":14.8052041015625,"end":15.150031494140626},{"word":"the ","start":15.150031494140626,"end":15.494859130859375},{"word":"day, ","start":15.494859130859375,"end":15.839686767578126},{"word":"so ","start":15.839686767578126,"end":16.184514404296873},{"word":"they ","start":16.184514404296873,"end":16.529342041015624},{"word":"may ","start":16.31092236328125,"end":16.65575},{"word":"not ","start":16.31092236328125,"end":16.65575},{"word":"be ","start":16.31092236328125,"end":16.65575},{"word":"able ","start":16.31092236328125,"end":16.65575},{"word":"to ","start":16.31092236328125,"end":16.65575},{"word":"answer ","start":16.31092236328125,"end":16.65575},{"word":"right ","start":16.31092236328125,"end":16.65575},{"word":"away. ","start":16.31092236328125,"end":16.65575},{"word":"I ","start":16.65575,"end":17.00057763671875},{"word":"can ","start":17.00057763671875,"end":17.3454052734375},{"word":"take ","start":17.3454052734375,"end":17.690232666015625},{"word":"a ","start":17.690232666015625,"end":18.035060302734376},{"word":"message ","start":18.035060302734376,"end":18.379887939453123},{"word":"for ","start":18.379887939453123,"end":18.724715576171874},{"word":"them, ","start":18.724715576171874,"end":19.069543212890625},{"word":"or ","start":19.069543212890625,"end":19.41437060546875},{"word":"if ","start":19.41437060546875,"end":19.7591982421875},{"word":"you’re ","start":19.7591982421875,"end":20.10402587890625},{"word":"calling ","start":20.10402587890625,"end":20.448853515625},{"word":"about ","start":20.448853515625,"end":20.79368115234375},{"word":"a ","start":20.79368115234375,"end":21.138508544921876},{"word":"paver ","start":21.138508544921876,"end":21.483336181640624},{"word":"project, ","start":21.483336181640624,"end":21.828163818359375},{"word":"I ","start":21.828163818359375,"end":22.172991455078126},{"word":"can ","start":22.172991455078126,"end":22.51781884765625},{"word":"gather ","start":22.51781884765625,"end":22.862646484375},{"word":"the ","start":22.862646484375,"end":23.20747412109375},{"word":"details ","start":23.20747412109375,"end":23.5523017578125},{"word":"so ","start":23.5523017578125,"end":23.89712939453125},{"word":"they ","start":23.89712939453125,"end":24.241956787109373},{"word":"have ","start":24.241956787109373,"end":24.586784423828124},{"word":"everything ","start":24.586784423828124,"end":24.931612060546875},{"word":"they ","start":24.931612060546875,"end":25.276439697265626},{"word":"need ","start":25.227380859375,"end":25.572208251953125},{"word":"before ","start":25.227380859375,"end":25.572208251953125},{"word":"they ","start":25.227380859375,"end":25.572208251953125},{"word":"call ","start":25.227380859375,"end":25.572208251953125},{"word":"you ","start":25.227380859375,"end":25.572208251953125},{"word":"back. ","start":25.227380859375,"end":25.572208251953125},{"word":"Which ","start":25.572208251953125,"end":25.917035888671876},{"word":"would ","start":25.917035888671876,"end":26.261863525390623},{"word":"you ","start":26.261863525390623,"end":26.606691162109374},{"word":"prefer?","start":26.35354736328125,"end":26.698375}],"metadata":{"response_id":1}},{"role":"user","content":"Neither. Get get me someone now. ","words":[{"word":"Neither. ","start":28.316,"end":28.955999},{"word":"Get ","start":28.955999,"end":29.195999},{"word":"get ","start":29.195999,"end":29.516000000000002},{"word":"me ","start":29.516000000000002,"end":29.676000000000002},{"word":"someone ","start":29.676000000000002,"end":30.076},{"word":"now. ","start":30.076,"end":30.316}]},{"role":"agent","content":"I understand. The team may currently be on a job site, so I’m unable to connect you directly right now. I can make sure they receive your message and the best number to call you back. May I get your name and the best phone number for a callback?","words":[{"word":"I ","start":31.242,"end":31.58682763671875},{"word":"understand. ","start":31.58682763671875,"end":31.9316552734375},{"word":"The ","start":32.368166748046875,"end":32.712994140625},{"word":"team ","start":32.712994140625,"end":33.05782177734375},{"word":"may ","start":33.05782177734375,"end":33.4026494140625},{"word":"currently ","start":33.4026494140625,"end":33.74747705078125},{"word":"be ","start":33.74747705078125,"end":34.0923046875},{"word":"on ","start":34.0923046875,"end":34.43713208007812},{"word":"a ","start":34.43713208007812,"end":34.78195971679688},{"word":"job ","start":34.78195971679688,"end":35.126787353515624},{"word":"site, ","start":35.126787353515624,"end":35.47161499023437},{"word":"so ","start":35.47161499023437,"end":35.816442626953126},{"word":"I’m ","start":35.816442626953126,"end":36.16127001953125},{"word":"unable ","start":35.98233911132812,"end":36.32716674804688},{"word":"to ","start":35.98233911132812,"end":36.32716674804688},{"word":"connect ","start":35.98233911132812,"end":36.32716674804688},{"word":"you ","start":35.98233911132812,"end":36.32716674804688},{"word":"directly ","start":35.98233911132812,"end":36.32716674804688},{"word":"right ","start":35.98233911132812,"end":36.32716674804688},{"word":"now. ","start":35.98233911132812,"end":36.32716674804688},{"word":"I ","start":36.32716674804688,"end":36.671994140625},{"word":"can ","start":36.671994140625,"end":37.01682177734375},{"word":"make ","start":37.01682177734375,"end":37.3616494140625},{"word":"sure ","start":37.3616494140625,"end":37.70647705078125},{"word":"they ","start":37.70647705078125,"end":38.0513046875},{"word":"receive ","start":38.0513046875,"end":38.396132080078125},{"word":"your ","start":38.396132080078125,"end":38.74095971679687},{"word":"message ","start":38.74095971679687,"end":39.08578735351563},{"word":"and ","start":39.08578735351563,"end":39.430614990234375},{"word":"the ","start":39.39567236328125,"end":39.7405},{"word":"best ","start":39.39567236328125,"end":39.7405},{"word":"number ","start":39.39567236328125,"end":39.7405},{"word":"to ","start":39.39567236328125,"end":39.7405},{"word":"call ","start":39.39567236328125,"end":39.7405},{"word":"you ","start":39.39567236328125,"end":39.7405},{"word":"back. ","start":39.39567236328125,"end":39.7405},{"word":"May ","start":39.7405,"end":40.08532763671875},{"word":"I ","start":40.08532763671875,"end":40.4301552734375},{"word":"get ","start":40.4301552734375,"end":40.774982666015624},{"word":"your ","start":40.774982666015624,"end":41.11981030273437},{"word":"name ","start":41.11981030273437,"end":41.46463793945313},{"word":"and ","start":41.46463793945313,"end":41.809465576171874},{"word":"the ","start":41.809465576171874,"end":42.15429321289062},{"word":"best ","start":42.15429321289062,"end":42.49912060546875},{"word":"phone ","start":42.49912060546875,"end":42.8439482421875},{"word":"number ","start":42.8439482421875,"end":43.18877587890625},{"word":"for ","start":43.18877587890625,"end":43.533603515625},{"word":"a ","start":43.533603515625,"end":43.87843115234375},{"word":"callback?","start":43.784255859375,"end":44.129083251953126}],"metadata":{"response_id":3}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.34,"end":0.68482763671875},{"word":"you ","start":0.68482763671875,"end":1.0296552734375},{"word":"for ","start":1.0296552734375,"end":1.374482666015625},{"word":"calling ","start":1.374482666015625,"end":1.719310302734375},{"word":"Instant ","start":1.719310302734375,"end":2.064137939453125},{"word":"Pavers. ","start":2.064137939453125,"end":2.408965576171875},{"word":"This ","start":2.882583251953125,"end":3.227410888671875},{"word":"is ","start":3.227410888671875,"end":3.572238525390625},{"word":"Mac ","start":3.572238525390625,"end":3.917066162109375},{"word":"the ","start":3.917066162109375,"end":4.261893798828125},{"word":"Digital ","start":4.261893798828125,"end":4.60672119140625},{"word":"Assistant. ","start":4.60672119140625,"end":4.951548828125},{"word":"How ","start":5.123333251953125,"end":5.468160888671875},{"word":"may ","start":5.468160888671875,"end":5.812988525390625},{"word":"I ","start":5.812988525390625,"end":6.157816162109375},{"word":"help ","start":5.82342236328125,"end":6.16825},{"word":"you?","start":5.82342236328125,"end":6.16825}],"metadata":{"response_id":0}},{"role":"user","content":"Let me talk to a live agent. ","words":[{"word":"Let ","start":8.446,"end":8.686},{"word":"me ","start":8.686,"end":8.926},{"word":"talk ","start":8.926,"end":9.166},{"word":"to ","start":9.166,"end":9.326},{"word":"a ","start":9.326,"end":9.565999},{"word":"live ","start":9.565999,"end":9.806000000000001},{"word":"agent. ","start":9.806000000000001,"end":10.126}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":11.141,"end":11.48582763671875},{"word":"Our ","start":12.046583251953125,"end":12.391410888671874},{"word":"team ","start":12.391410888671874,"end":12.736238525390625},{"word":"is ","start":12.736238525390625,"end":13.081066162109375},{"word":"usually ","start":13.081066162109375,"end":13.425893798828126},{"word":"out ","start":13.425893798828126,"end":13.77072119140625},{"word":"on ","start":13.77072119140625,"end":14.115548828125},{"word":"job ","start":14.115548828125,"end":14.46037646484375},{"word":"sites ","start":14.46037646484375,"end":14.8052041015625},{"word":"during ","start":14.8052041015625,"end":15.150031494140626},{"word":"the ","start":15.150031494140626,"end":15.494859130859375},{"word":"day, ","start":15.494859130859375,"end":15.839686767578126},{"word":"so ","start":15.839686767578126,"end":16.184514404296873},{"word":"they ","start":16.184514404296873,"end":16.529342041015624},{"word":"may ","start":16.31092236328125,"end":16.65575},{"word":"not ","start":16.31092236328125,"end":16.65575},{"word":"be ","start":16.31092236328125,"end":16.65575},{"word":"able ","start":16.31092236328125,"end":16.65575},{"word":"to ","start":16.31092236328125,"end":16.65575},{"word":"answer ","start":16.31092236328125,"end":16.65575},{"word":"right ","start":16.31092236328125,"end":16.65575},{"word":"away. ","start":16.31092236328125,"end":16.65575},{"word":"I ","start":16.65575,"end":17.00057763671875},{"word":"can ","start":17.00057763671875,"end":17.3454052734375},{"word":"take ","start":17.3454052734375,"end":17.690232666015625},{"word":"a ","start":17.690232666015625,"end":18.035060302734376},{"word":"message ","start":18.035060302734376,"end":18.379887939453123},{"word":"for ","start":18.379887939453123,"end":18.724715576171874},{"word":"them, ","start":18.724715576171874,"end":19.069543212890625},{"word":"or ","start":19.069543212890625,"end":19.41437060546875},{"word":"if ","start":19.41437060546875,"end":19.7591982421875},{"word":"you’re ","start":19.7591982421875,"end":20.10402587890625},{"word":"calling ","start":20.10402587890625,"end":20.448853515625},{"word":"about ","start":20.448853515625,"end":20.79368115234375},{"word":"a ","start":20.79368115234375,"end":21.138508544921876},{"word":"paver ","start":21.138508544921876,"end":21.483336181640624},{"word":"project, ","start":21.483336181640624,"end":21.828163818359375},{"word":"I ","start":21.828163818359375,"end":22.172991455078126},{"word":"can ","start":22.172991455078126,"end":22.51781884765625},{"word":"gather ","start":22.51781884765625,"end":22.862646484375},{"word":"the ","start":22.862646484375,"end":23.20747412109375},{"word":"details ","start":23.20747412109375,"end":23.5523017578125},{"word":"so ","start":23.5523017578125,"end":23.89712939453125},{"word":"they ","start":23.89712939453125,"end":24.241956787109373},{"word":"have ","start":24.241956787109373,"end":24.586784423828124},{"word":"everything ","start":24.586784423828124,"end":24.931612060546875},{"word":"they ","start":24.931612060546875,"end":25.276439697265626},{"word":"need ","start":25.227380859375,"end":25.572208251953125},{"word":"before ","start":25.227380859375,"end":25.572208251953125},{"word":"they ","start":25.227380859375,"end":25.572208251953125},{"word":"call ","start":25.227380859375,"end":25.572208251953125},{"word":"you ","start":25.227380859375,"end":25.572208251953125},{"word":"back. ","start":25.227380859375,"end":25.572208251953125},{"word":"Which ","start":25.572208251953125,"end":25.917035888671876},{"word":"would ","start":25.917035888671876,"end":26.261863525390623},{"word":"you ","start":26.261863525390623,"end":26.606691162109374},{"word":"prefer?","start":26.35354736328125,"end":26.698375}],"metadata":{"response_id":1}},{"role":"user","content":"Neither. Get get me someone now. ","words":[{"word":"Neither. ","start":28.316,"end":28.955999},{"word":"Get ","start":28.955999,"end":29.195999},{"word":"get ","start":29.195999,"end":29.516000000000002},{"word":"me ","start":29.516000000000002,"end":29.676000000000002},{"word":"someone ","start":29.676000000000002,"end":30.076},{"word":"now. ","start":30.076,"end":30.316}]},{"role":"agent","content":"I understand. The team may currently be on a job site, so I’m unable to connect you directly right now. I can make sure they receive your message and the best number to call you back. May I get your name and the best phone number for a callback?","words":[{"word":"I ","start":31.242,"end":31.58682763671875},{"word":"understand. ","start":31.58682763671875,"end":31.9316552734375},{"word":"The ","start":32.368166748046875,"end":32.712994140625},{"word":"team ","start":32.712994140625,"end":33.05782177734375},{"word":"may ","start":33.05782177734375,"end":33.4026494140625},{"word":"currently ","start":33.4026494140625,"end":33.74747705078125},{"word":"be ","start":33.74747705078125,"end":34.0923046875},{"word":"on ","start":34.0923046875,"end":34.43713208007812},{"word":"a ","start":34.43713208007812,"end":34.78195971679688},{"word":"job ","start":34.78195971679688,"end":35.126787353515624},{"word":"site, ","start":35.126787353515624,"end":35.47161499023437},{"word":"so ","start":35.47161499023437,"end":35.816442626953126},{"word":"I’m ","start":35.816442626953126,"end":36.16127001953125},{"word":"unable ","start":35.98233911132812,"end":36.32716674804688},{"word":"to ","start":35.98233911132812,"end":36.32716674804688},{"word":"connect ","start":35.98233911132812,"end":36.32716674804688},{"word":"you ","start":35.98233911132812,"end":36.32716674804688},{"word":"directly ","start":35.98233911132812,"end":36.32716674804688},{"word":"right ","start":35.98233911132812,"end":36.32716674804688},{"word":"now. ","start":35.98233911132812,"end":36.32716674804688},{"word":"I ","start":36.32716674804688,"end":36.671994140625},{"word":"can ","start":36.671994140625,"end":37.01682177734375},{"word":"make ","start":37.01682177734375,"end":37.3616494140625},{"word":"sure ","start":37.3616494140625,"end":37.70647705078125},{"word":"they ","start":37.70647705078125,"end":38.0513046875},{"word":"receive ","start":38.0513046875,"end":38.396132080078125},{"word":"your ","start":38.396132080078125,"end":38.74095971679687},{"word":"message ","start":38.74095971679687,"end":39.08578735351563},{"word":"and ","start":39.08578735351563,"end":39.430614990234375},{"word":"the ","start":39.39567236328125,"end":39.7405},{"word":"best ","start":39.39567236328125,"end":39.7405},{"word":"number ","start":39.39567236328125,"end":39.7405},{"word":"to ","start":39.39567236328125,"end":39.7405},{"word":"call ","start":39.39567236328125,"end":39.7405},{"word":"you ","start":39.39567236328125,"end":39.7405},{"word":"back. ","start":39.39567236328125,"end":39.7405},{"word":"May ","start":39.7405,"end":40.08532763671875},{"word":"I ","start":40.08532763671875,"end":40.4301552734375},{"word":"get ","start":40.4301552734375,"end":40.774982666015624},{"word":"your ","start":40.774982666015624,"end":41.11981030273437},{"word":"name ","start":41.11981030273437,"end":41.46463793945313},{"word":"and ","start":41.46463793945313,"end":41.809465576171874},{"word":"the ","start":41.809465576171874,"end":42.15429321289062},{"word":"best ","start":42.15429321289062,"end":42.49912060546875},{"word":"phone ","start":42.49912060546875,"end":42.8439482421875},{"word":"number ","start":42.8439482421875,"end":43.18877587890625},{"word":"for ","start":43.18877587890625,"end":43.533603515625},{"word":"a ","start":43.533603515625,"end":43.87843115234375},{"word":"callback?","start":43.784255859375,"end":44.129083251953126}],"metadata":{"response_id":3}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/e37c70330387f1941c286af9aefdd2c8a2bbe0f7042479c105fb94d82483fcf9/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/e37c70330387f1941c286af9aefdd2c8a2bbe0f7042479c105fb94d82483fcf9/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/e37c70330387f1941c286af9aefdd2c8a2bbe0f7042479c105fb94d82483fcf9/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":538,"p90":597.2,"p95":605.6,"p99":612.3199999999999,"min":2,"max":614,"num":4,"sum":1692,"values":[2,614,518,558]},"e2e":{"p50":970.5,"p90":1006.1,"p95":1010.55,"p99":1014.11,"min":926,"max":1015,"num":2,"sum":1941,"values":[1015,926]},"tts":{"p50":229.5,"p90":305.1,"p95":320.54999999999995,"p99":332.90999999999997,"min":152,"max":336,"num":4,"sum":947,"values":[336,226,233,152]},"asr":{"p50":175,"p90":192.6,"p95":194.8,"p99":196.56,"min":153,"max":197,"num":2,"sum":350,"values":[153,197]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":4.2166682},{"product":"platform_tts","unit_price":0.025,"cost":1.15},{"product":"gpt_4_1","unit_price":0.075,"cost":3.45},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":46,"total_duration_unit_price":0.1916667,"combined_cost":10.3166682},"call_analysis":{"call_summary":"The caller requested to speak to a live agent and declined to leave a message or provide project details. The agent explained that a live agent was not immediately available and offered to take a message, but the caller insisted on speaking to someone immediately.","in_voicemail":false,"user_sentiment":"Negative","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9412161645"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1817,1894,1900],"average":1870.3333333333333,"num_requests":3},"tool_calls":[],"from_number":"9412161645","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784252043212}

2026-07-20T13:28:34-06:00
{"event":"call_started","call":{"call_id":"call_b570739651e550b134b191102e7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ongoing","start_timestamp":1784575714096,"latency":{},"call_cost":{"product_costs":[],"total_duration_seconds":0,"total_duration_unit_price":0,"combined_cost":0},"data_storage_setting":"everything","opt_in_signed_url":false,"from_number":"9419460678","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784575714096}

2026-07-20T13:29:01-06:00
{"event":"call_ended","call":{"call_id":"call_b570739651e550b134b191102e7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784575714096,"end_timestamp":1784575740505,"duration_ms":26409,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I speak to a live agent? \nAgent: Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":321.5,"p90":577.0999999999999,"p95":609.05,"p99":634.61,"min":2,"max":641,"num":2,"sum":643,"values":[2,641]},"e2e":{"p50":1229,"p90":1229,"p95":1229,"p99":1229,"min":1229,"max":1229,"num":1,"sum":1229,"values":[1229]},"tts":{"p50":271,"p90":321.4,"p95":327.7,"p99":332.74,"min":208,"max":334,"num":2,"sum":542,"values":[334,208]},"asr":{"p50":351,"p90":351,"p95":351,"p99":351,"min":351,"max":351,"num":1,"sum":351,"values":[351]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1817],"average":1817,"num_requests":1},"tool_calls":[],"from_number":"9419460678","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784575740505}

2026-07-20T13:29:04-06:00
{"event":"call_analyzed","call":{"call_id":"call_b570739651e550b134b191102e7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784575714096,"end_timestamp":1784575740505,"duration_ms":26409,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I speak to a live agent? \nAgent: Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":321.5,"p90":577.0999999999999,"p95":609.05,"p99":634.61,"min":2,"max":641,"num":2,"sum":643,"values":[2,641]},"e2e":{"p50":1229,"p90":1229,"p95":1229,"p99":1229,"min":1229,"max":1229,"num":1,"sum":1229,"values":[1229]},"tts":{"p50":271,"p90":321.4,"p95":327.7,"p99":332.74,"min":208,"max":334,"num":2,"sum":542,"values":[334,208]},"asr":{"p50":351,"p90":351,"p95":351,"p99":351,"min":351,"max":351,"num":1,"sum":351,"values":[351]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"call_analysis":{"call_summary":"The caller requested to speak to a live agent. The digital assistant explained that the team may not be available immediately and offered to take a message or gather project details.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460678"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1817],"average":1817,"num_requests":1},"tool_calls":[],"from_number":"9419460678","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784575744062}

2026-07-20T13:29:09-06:00
{"event":"call_analyzed","call":{"call_id":"call_b570739651e550b134b191102e7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784575714096,"end_timestamp":1784575740505,"duration_ms":26409,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I speak to a live agent? \nAgent: Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":321.5,"p90":577.0999999999999,"p95":609.05,"p99":634.61,"min":2,"max":641,"num":2,"sum":643,"values":[2,641]},"e2e":{"p50":1229,"p90":1229,"p95":1229,"p99":1229,"min":1229,"max":1229,"num":1,"sum":1229,"values":[1229]},"tts":{"p50":271,"p90":321.4,"p95":327.7,"p99":332.74,"min":208,"max":334,"num":2,"sum":542,"values":[334,208]},"asr":{"p50":351,"p90":351,"p95":351,"p99":351,"min":351,"max":351,"num":1,"sum":351,"values":[351]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"call_analysis":{"call_summary":"The caller requested to speak to a live agent. The digital assistant explained that the team may not be available immediately and offered to take a message or gather project details.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460678"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1817],"average":1817,"num_requests":1},"tool_calls":[],"from_number":"9419460678","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784575744062}

2026-07-20T13:29:14-06:00
{"event":"call_analyzed","call":{"call_id":"call_b570739651e550b134b191102e7","call_type":"phone_call","agent_id":"agent_76dca4523cdb0edf0f32000b52","agent_version":5,"agent_name":"Mac - Instant Pavers Digital Assistant","retell_llm_dynamic_variables":{"lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","lk-real-ip":"18.98.16.122","lk-transport":"tcp"},"custom_sip_headers":{"x-lk-call-info":"CgwxOC45OC4xNi4xMjIQ9KYDGAIgAQ==","x-lk-real-ip":"18.98.16.122","x-lk-transport":"tcp"},"call_status":"ended","start_timestamp":1784575714096,"end_timestamp":1784575740505,"duration_ms":26409,"transcript":"Agent: Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?\nUser: May I speak to a live agent? \nAgent: Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?\n","transcript_object":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"transcript_with_tool_calls":[{"role":"agent","content":"Thank you for calling Instant Pavers. This is Mac the Digital Assistant. How may I help you?","words":[{"word":"Thank ","start":0.338,"end":0.68282763671875},{"word":"you ","start":0.68282763671875,"end":1.0276552734375},{"word":"for ","start":1.0276552734375,"end":1.372482666015625},{"word":"calling ","start":1.372482666015625,"end":1.717310302734375},{"word":"Instant ","start":1.479255859375,"end":1.824083251953125},{"word":"Pavers. ","start":1.479255859375,"end":1.824083251953125},{"word":"This ","start":1.824083251953125,"end":2.168910888671875},{"word":"is ","start":2.168910888671875,"end":2.513738525390625},{"word":"Mac ","start":2.513738525390625,"end":2.858566162109375},{"word":"the ","start":2.858566162109375,"end":3.203393798828125},{"word":"Digital ","start":3.203393798828125,"end":3.54822119140625},{"word":"Assistant. ","start":3.27879736328125,"end":3.623625},{"word":"How ","start":3.623625,"end":3.96845263671875},{"word":"may ","start":3.96845263671875,"end":4.3132802734375},{"word":"I ","start":4.3132802734375,"end":4.658107666015625},{"word":"help ","start":4.35854736328125,"end":4.703375},{"word":"you?","start":4.35854736328125,"end":4.703375}],"metadata":{"response_id":0}},{"role":"user","content":"May I speak to a live agent? ","words":[{"word":"May ","start":6.146,"end":6.466},{"word":"I ","start":6.466,"end":6.546},{"word":"speak ","start":6.546,"end":6.7859997000000005},{"word":"to ","start":6.7859997000000005,"end":6.9459996},{"word":"a ","start":6.9459996,"end":7.026},{"word":"live ","start":7.026,"end":7.2659998},{"word":"agent? ","start":7.2659998,"end":7.586}]},{"role":"agent","content":"Absolutely. Our team is usually out on job sites during the day, so they may not be able to answer right away. I can take a message for them, or if you’re calling about a paver project, I can gather the details so they have everything they need before they call you back. Which would you prefer?","words":[{"word":"Absolutely. ","start":8.815,"end":9.15982763671875},{"word":"Our ","start":9.79025,"end":10.13507763671875},{"word":"team ","start":10.13507763671875,"end":10.4799052734375},{"word":"is ","start":10.4799052734375,"end":10.824732666015626},{"word":"usually ","start":10.824732666015626,"end":11.169560302734375},{"word":"out ","start":11.169560302734375,"end":11.514387939453124},{"word":"on ","start":11.514387939453124,"end":11.859215576171875},{"word":"job ","start":11.859215576171875,"end":12.204043212890625},{"word":"sites ","start":12.204043212890625,"end":12.54887060546875},{"word":"during ","start":12.54887060546875,"end":12.8936982421875},{"word":"the ","start":12.8936982421875,"end":13.23852587890625},{"word":"day, ","start":13.23852587890625,"end":13.583353515625},{"word":"so ","start":13.583353515625,"end":13.92818115234375},{"word":"they ","start":13.92818115234375,"end":14.273008544921876},{"word":"may ","start":13.950089111328126,"end":14.294916748046875},{"word":"not ","start":13.950089111328126,"end":14.294916748046875},{"word":"be ","start":13.950089111328126,"end":14.294916748046875},{"word":"able ","start":13.950089111328126,"end":14.294916748046875},{"word":"to ","start":13.950089111328126,"end":14.294916748046875},{"word":"answer ","start":13.950089111328126,"end":14.294916748046875},{"word":"right ","start":13.950089111328126,"end":14.294916748046875},{"word":"away. ","start":13.950089111328126,"end":14.294916748046875},{"word":"I ","start":14.294916748046875,"end":14.639744140625},{"word":"can ","start":14.639744140625,"end":14.98457177734375},{"word":"take ","start":14.98457177734375,"end":15.3293994140625},{"word":"a ","start":15.3293994140625,"end":15.67422705078125},{"word":"message ","start":15.67422705078125,"end":16.0190546875},{"word":"for ","start":16.0190546875,"end":16.363882080078124},{"word":"them, ","start":16.363882080078124,"end":16.708709716796875},{"word":"or ","start":16.708709716796875,"end":17.053537353515626},{"word":"if ","start":17.053537353515626,"end":17.398364990234374},{"word":"you’re ","start":17.398364990234374,"end":17.743192626953125},{"word":"calling ","start":17.743192626953125,"end":18.08802001953125},{"word":"about ","start":18.08802001953125,"end":18.43284765625},{"word":"a ","start":18.43284765625,"end":18.77767529296875},{"word":"paver ","start":18.77767529296875,"end":19.1225029296875},{"word":"project, ","start":19.1225029296875,"end":19.46733056640625},{"word":"I ","start":19.46733056640625,"end":19.812157958984375},{"word":"can ","start":19.812157958984375,"end":20.156985595703127},{"word":"gather ","start":20.156985595703127,"end":20.501813232421874},{"word":"the ","start":20.501813232421874,"end":20.846640869140625},{"word":"details ","start":20.75354736328125,"end":21.098375},{"word":"so ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"have ","start":20.75354736328125,"end":21.098375},{"word":"everything ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"need ","start":20.75354736328125,"end":21.098375},{"word":"before ","start":20.75354736328125,"end":21.098375},{"word":"they ","start":20.75354736328125,"end":21.098375},{"word":"call ","start":20.75354736328125,"end":21.098375},{"word":"you ","start":20.75354736328125,"end":21.098375},{"word":"back. ","start":20.75354736328125,"end":21.098375},{"word":"Which ","start":21.098375,"end":21.44320263671875},{"word":"would ","start":21.44320263671875,"end":21.7880302734375},{"word":"you ","start":21.775214111328125,"end":22.120041748046877},{"word":"prefer?","start":21.775214111328125,"end":22.120041748046877}],"metadata":{"response_id":1}}],"recording_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording.wav","recording_multi_channel_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/recording_multichannel.wav","public_log_url":"https://dxc03zgurdly9.cloudfront.net/c288c70a5fca6d46572374a5fa909060d84cc59b1ccd0cc99d1bd85f7e769a9d/public.log","disconnection_reason":"user_hangup","latency":{"llm":{"p50":321.5,"p90":577.0999999999999,"p95":609.05,"p99":634.61,"min":2,"max":641,"num":2,"sum":643,"values":[2,641]},"e2e":{"p50":1229,"p90":1229,"p95":1229,"p99":1229,"min":1229,"max":1229,"num":1,"sum":1229,"values":[1229]},"tts":{"p50":271,"p90":321.4,"p95":327.7,"p99":332.74,"min":208,"max":334,"num":2,"sum":542,"values":[334,208]},"asr":{"p50":351,"p90":351,"p95":351,"p99":351,"min":351,"max":351,"num":1,"sum":351,"values":[351]}},"call_cost":{"product_costs":[{"product":"retell_voice_engine","unit_price":0.0916667,"cost":2.4750009},{"product":"platform_tts","unit_price":0.025,"cost":0.675},{"product":"gpt_4_1","unit_price":0.075,"cost":2.025},{"product":"gpt_4_1_text_testing","unit_price":1.5,"cost":1.5}],"total_duration_seconds":27,"total_duration_unit_price":0.1916667,"combined_cost":6.6750009},"call_analysis":{"call_summary":"The caller requested to speak to a live agent. The digital assistant explained that the team may not be available immediately and offered to take a message or gather project details.","in_voicemail":false,"user_sentiment":"Neutral","call_successful":false,"custom_analysis_data":{"customer_name":"","property_address":"","service_type":"unsure","estimate_type":"unknown","qualified_lead":false,"project_description":"","phone_number":"9419460678"}},"data_storage_setting":"everything","opt_in_signed_url":false,"llm_token_usage":{"values":[1817],"average":1817,"num_requests":1},"tool_calls":[],"from_number":"9419460678","to_number":"+19413152212","direction":"inbound"},"event_timestamp":1784575744062}